2023 INFINITI QX60

I purchased a 2023 infiniti qx60 3 months ago. this morning, one of the seatbelts pulled completely out when buckling up. the belt was frayed at the end as if it had been cut over a period of time. had we been in an accident over the last month, that belt would not have protected the passenger in that seat. i'm concerned that if this happened on my brand new car, it could be an issue on other infiniti vehicles.

Qx60 equipped with panoramic sunroof. while driving on highway the sunroof exploded. not behind any other vehicle, and no windshield or window damage. at approximately 9:45 am on 1/27/23 moved to right lane in anticipation that several cars about 100 ft were approaching and would be passing me. heard a loud explosive sound (as described by my husband/passenger) almost sounded like a gun shot at that time. i feared that if we pulled over at next clearing car may not start and we would be stuck with no assistance. drove approximately 1 mile and parked at gas station parking lot. upon examination saw huge hole with glass missing on front panel of sunroof. no warning lamps came on, no messages through care communication system. the explosive sound caused me to fear for my safety since no warning lights alerted me to what the incident was, as glass flew off the car it could have hit coming traffic and caused them harm, should glass have entered cabin my vision would have been impaired. the only barrier to glass entering was the thin roof headliner. dealer would not inspect and communicated that the repair or replacement was not covered under their warranty. contacted insurance, waiting for appraiser and inspection by them.

I purchased a new 2023 infinity qx60 in nov. of 2022. i had the vehicle for less than 2 months when the dashboard lit up with a shifter warning/malfunction while driving my kids to school on 2-8-23. i pulled over and stopped the vehicle to see what was going on. a shifter malfunction warning displayed. i was able to put the car in park but unable to put the shifter back in drive. after numerous tries, the vehicle shifted into drive after restarting the car. was able to drive the vehicle straight to my local infinity dealership. i arrived prior to 7:30am and was promptly assisted. the car received a malfunction code and was shuttled home by the dealership while further diagnostics occurred. the dealership called to let me know the shifter malfunctioned and it wasn’t covered under the manufacturer warranty due to visible coffee residue. the car wasn’t safe to drive so i had no choice but to pay for the repair. the dealership had the shuttle service pick me up at my house and bring me back to the dealership in order to put me in a loaner vehicle while servicing. i was required to pay for the part so it could be ordered. the total cost was $748.80 for the part “new shifter”/labor. the shifter was on the desk but i was told the coffee residue was cleaned off of it. i picked my car back up on 2/13. i had a major incident that occurred on the vehicle on 2/15 that i just submitted for review. the car had a safety malfunction sensing a head on collision that forcefully stopped the car while i was driving around 40-50 mph.

While driving 40-50mph, my 2023 qx60 malfunctioned sensing the car was in a front end collision forcefully stopping the car. the force was so strong that i thought a large truck hit me from behind. after realizing i was not in an accident, the dashboard was lit up with malfunction warnings. i was 5 miles from my local infinity dealership when this occurred. i was able to drive straight to the dealership. the dashboard warnings stayed lit with safety warnings. the infinity dealership had a service technician inspect my vehicle upon arriving. i was informed that my vehicle was unsafe to drive and the car generated safety malfunction codes with the technician. the car needed to have the ades control unit replaced and the parts needed to repair the vehicle was on back order. i received a loaner vehicle all within 30 -45 minutes after arriving. i was very stressed and in a state of shock that i broke down crying. had i drove my normal commute to work that day, it would’ve been fatal. the atchafalaya basin bridge in louisiana is the worst place to encounter.i’m 42, and never had a vehicle accident. medical treatment was needed after this incident. my car was serviced days before this happened by the infinity dealership because the shifter malfunctioned while driving. warning notices displayed on the screen so i pulled over and was unable to get the car back in drive. the vehicle generated a code upon arriving at the dealership. i was told it was not covered under the manufacturer warranty because coffee residue was visible on the shifter. i had my new car less than 60 days and incurred a $900 bill from the infinity dealership to replace the shifter. i was in a loaner for almost a week. the collision malfunction occurred 5 days after i received my vehicle back from having the shifter replaced. it’s been over a month now and the part is still on back order. brand new vehicle, 2 incidents that generated safety codes, x3 car payments on a car unsafe to drive.

The car jerks forward when accelerating from a stopped position which throws everyone in the car forward and it could potentially hit something or someone. the car does not stay in position when put in park or even turned off. it rolls back 2 feet and it hit my daughter and knocked her down from the rear and the car door hit my mother because it rolls back too far. also, it has a major hesitation when trying to accelerate. when trying to pass a vehicle i almost got hit from a car behind me. these problems happen in every 2023 infiniti qx60. my car is currently in the shop trying to be for the second time but each loaner car has the same problems. one infiniti service manager said the jerking forward is a “global problem” in this model.

My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. it rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. so, when i put the car in park and i release the break is when it rolls back far enough to become a safety concern. the car also lurches forward when applying the gas pedal from a stoped position which is a safety hazard because it could potentially hit another car in front of me. lastly, the car has a major hesitation from a slower speed into a higher speed which has been an hazard because if a car is coming up fast behind me i can’t pick up speed fast enough to avoid collision. it always happens getting off a ramp and driving onto a state road that has a speed limit of 70mph. the car is currently being serviced for the 3rd time since february but they told me that they can’t fix it because the infiniti service department doesn’t have “codes” for the 2023 yet and that if it were a 2022 then they could fix it right away.

There are multiple issues with the aforementioned vehicle and i have brought it to the dealership multiple times, but they stated that although infiniti is aware of the issues they do not have a fix. when it rains out the locking mechanism fails on the vehicle and i am locked out of the vehicle. in addition to that, on multiple occasions, i place the car in park when i come to a stop and the vehicle does not stay in park. it goes back into drive. there is an overheating issue with the wireless charging pad. the charging pad is not charging the cell phone, but it is producing heat to the degree that it causes the iphone to overheat and shut down . the bluetooth system is a complete failure. during the middle of a drive when you are utilizing the navigation system the system completely shuts down. it is inoperable. this happens with apple carplay specifically and it renders the system completely useless. this is a serious safety issue

The car lurches forward 3-5 inches when it is shifted into park. this happens regardless of flat ground or on an incline. this issue has happened since the purchase of the car in february 2023. i had the car inspected by infiniti and they found no issues with the brakes/rotors or braking system. this happens regardless of if the parking brake is engaged or not.

•charging pad does not charge. •despite not charging, the pad overheats all phones. •usb port overheats phones •door handles to do not disengage locks when it rains and you are locked out of the car •bluetooth does not work on any phone, it stops working daily. •map functions stops working daily. •apple car play stops working daily. i cannot upload the video that shows the issue with the maps/bluetooth

We went to a carwash and had to put the car in neutral. not easy to do, but we finally got it in neutral. so, we come to the end of the wash, the car is rolling out and when we tried to move it back into drive, it wouldn't go! it kept on beeping every time we tried. panic set in and my son jumped out to push the car out of the way but the car put the transmission in park! he jumped back in and accidentally hit the brake which allowed him to push it back into drive.

I purchased and infiniti qx60 on april 15th 2023 the check engine light has come on on multiple occasions and the vehicle loses power in traffic and stops moving it will shut off. the first time i had the vehicle in for service it was sensors with the check engine light this time it is in for service and there is a replacement of a fuel pump

I was driving my 2023 qx60 today down a 55 mile road. no one was in front of me and two cars were very far behind me. i was not by an overpass or a golf course and it was a clear sunny day today. i heard loud pop and then the tinkling of glass going down the backside of my car. i opened the sunroof to see what had happened and immediately closed it as the glass started falling into the car from the broken sunroof. i pulled over, and looked at the sunroof. there were no rocks, golf balls, or anything else that would’ve explained why the sunroof exploded. when i called infiniti to see why my brand new car sunroof exploded, i was told that that the sunroof explosion happens quite a bit to these cars and it is related to “thermal stress”. this is concerning to say the least and would seem to suggest a manufacturing defect on infiniti’s part. the car is always in the garage and it was 44° outside today. i have had at least six different cars with a sunroof and this is never happened to anyone one of them before. when researching this online, i noticed that there are several cars with the same problem. search [xxx] and a large forum of people are describing their exact same scenarios with their qx 60’s. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

On two occasions driving new 2023 qx60, the engine stalled while driving. vehicle lost all acceleration capability. the system message: stop car, engine stall. press break and start button. what we noticed is that both times, the engine stalled after the car had been sitting running idle for a period of time.

My 2023 infiniti qx60 autograph model caught fire in the engine in my driveway while parked on thursday, [xxx] at approximately [xxx] est. fire department was dispatched and fire marshal completed a report. there were no warnings or indications prior to the fire. my vehicle had been parked in my driveway since approximately 12:40 pm est the same day. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I have brought my infiniti qx60 in twice related to sterp & bluetooth for hands free phone calls. they first did a firmware upgrade. i have had intermittent problems and reported to them. i actually had same model as a loaner they gave me and radio and bluetooth phone connection would not work. i drove to the dealership and showed them. they have put the blame on my new samsung phone as causing these issues. asked to explain and they couldn't. they would not change out control boards so get radio and hands free phone calls as i drive many miles a month.

The side view mirrors slowly tilt up when the vehicle is running and snap back to the bottom position. this occurs on both the driver and passenger side mirrors. this occurs when the vehicle is parked as well as when in motion. it appears to occur more often after a carwash or rain.

Warning light came on saying that the lane departure warning and forward were not working. another message said "unavailable high cabin temperature". after further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. in reality 1; the lane departure warning and functions stopped working. 2; cruise control was working. 3; vehicle to vehicle distance control or aeb (automatic emergency braking) seemed to work. i did not feel comfortable fully testing this last mode out. i did not want to accidently crash into the vehicle in front of me. 4. the blind spot stopped working. 5. the tsr (traffic sign recognition) seemed to stop working also. we have pictures and a video of the issues on the instrument cluster if needed. we were driving from del ca to our home in mesa az. first part of the trip del mar to yuma az was fine. we stopped for lunch in yuma az for like an hour. outside temperature was like 109. no issues when we continued on toward glia bend az. we stopped in gila bend az for a quick break. my safety was put at risk on my last quarter of my drive between gila bend az to my home in mesa az. i could no longer rely on the lane departure, intelligent lane intervention and blind spot detection/intervention etc... we took our 2023 infinity qx60 to coulter infinity mesa to have the vehicle checked out on 8/3/24. no issue found. i even notified them that after understanding that the air was due to the cabin temperature, that i set my side of the vehicle to the lo setting which is 60 degrees. my wife already had her side of the car to like 68 degrees. when we got home i opened the hood almost immediately to check (feel) the ac units lines. they were both the same temperature as the outdoor air. like 110. if there is technology that would allow these cameras to operate at above the 104 degrees stared in technical service bulletin itb22-035 dated october 10, 2022, i feel a recall is in order. thank you

The contact owns a 2023 infiniti qx60. the contact stated that while driving approximately 15 mph, the message to "pull over safely" was displayed and the vehicle stalled. the contact was unable to restart the vehicle. the vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 38,000.

While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and march 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and i to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck , car would start and die immediately , car only has 21000 miles check engine light on with codes : p0090 fuel pressure regulator 1 control circuit p0087 fuel rail/system pressure too low went to local dealership and service agent mentioned it was fuel pump,that many of these pumps are going bad for these new cars, i also research online forums and this seems to be an issue with the fuel pump on these cars. the replaced my fuel pump today march 31st , but not sure if they use same defective pump , probably since they won’t say i contacted infiniti consumer affairs and file a case ,mainly asking what is infiniti doing regarding all these fuel pumps that are failing? , is the same fuel pump getting installed when the original fails ? why isnt there a recall for this? the lady who called me didn’t know what to say other than recalls don’t depend on us but on the nhtsa , that’s why i’m filing complaint today