2016 JEEP Cherokee

Water pump issues
Radiador leak

Back window exploded, replaced and within 6 days exploded again.

I want a safe vehicle and this is NOT it with all of these recalls. It has been one after another!!! Aside from the listed recalls. The lights are faulty, sometimes it doesn’t start, sometimes it sounds like the transmission is slipping, the cruise control speeds up.

Transmission randomly goes into Neutral & the car does not move when pressing the gas. The 1st time it happened I was pulling out on an extremely busy highway & making a right to merge into traffic. My car froze in the lane & 3 cars nearly hit me at high speeds swerving around me. I brought it to the Jeep dealership as it is under warranty & after a few hours, they called & said it was ready & it was just a \"Software Update\". Weeks later the same thing happened only this time while making a left to merge into traffic. I was in the median waiting for traffic to clear & when it did, I went – again it was like it was stuck in Neutral & this time I was almost hit by a semi-truck who nearly jack-knifed trying not to hit me. Back to the dealership I went expressing my terror & the fact there is no way I feel safe in this car until it\'s fixed. I\'m suppose to put my 15 year-old Son behind the wheel of it when he gets his permit in a few weeks?? Today is Thursday & my car has been at the dealership since 7:30am last Friday. I have to pick it up tomorrow after work. They called to tell me they \"Cannot duplicate the problem\" & recommended I \"drive with their technician to see if it can be duplicated with him in the car…\" Seriously!? Considering this is a random/intermittent issue, & does not come with warning, the duplication effort is not likely. I relayed the research I had done since online & recommended looking at the 9-speed transmission issues that have caused problems with the same car. Explaining they describe the SAME problem I am experiencing. I was told they \"Cannot use information found on Google\" & \"They\'ve checked all Software Updates, Recalls, & TSR\'s…\" but \"They\'re all based on the date it was built & nothing\'s come up\". I am literally terrified to drive. I know there\'s a Lemon Law here, but I\'m afraid the next time it happens I may not be as lucky. Help!!??

I purchased this vehicle in September 2016 and it was seen in the service department in October 2016 for a loud click from the brake (I was told this is normal even though it just started) and the vehicle shutting off during idle twice. An update to the computer was completed but the issue continued. November 2016, I brought the vehicle in because the back seat would move back and forth if someone was not sitting in it (they had to replace the whole back seat) but as I was driving into the service doors the vehicle skipped and tried to die with lights flashing on the dash. Service could not duplicate the engine concern. December 2016, brought in because the vehicle kept skipping when trying to take off from a stop. On two occasions it completely stalled but service was unable to duplicate. The vehicle also had issues with shifting too early at times and then shifting was delayed other times. Once again issues could not be duplicated. Later in December I brought it back again and was told there was possibly a fix. January 2017 the vehicle was brought back again due to stalling and the multi air actuator was replaced. The issue continued as the service manager searched for an answer until I had enough in October 2017 when it came to a stop for no reason and the vehicle would make a terrible noise in reverse at times. Service along with FCA attempted to fix it but could not duplicate the issue. When I got the vehicle back it continues to skip in idle, makes a lawn mower sound in idle and when shutting off makes a whining noise. I have stopped driving the vehicle and am trying to get FCA to do the right thing via Georgias lemon law. I have done my due diligence following FCAS required steps and they said they cannot duplicate my issue so my case was closed and marked fixed. They did want to offer me a one time good faith payment for my time which would void any buyback etc in the amount less than a months payment. I have asked to talk to supervisors etc. but am told that is not their protocol and hung up on several times.
I sent a request for a buy back under Georgias Lemon Law certified mail receiving a response via first class mail denying that my vehicle fits the Lemon Law regardless of it being out of
service more than 30 days. Since this letter the vehicle has died 3 times while in motion and continues to skip along with a decrease in rpms while idling (observed by dealership service). I also had smoke and a strong odor coming from the left front side of the vehicle with no reason as to why. This car is dangerous, and I cannot believe there has not been a total recall since it is shutting off while driving for so many people. I do not care to risk my familys life or the life of others on the road. So, at this point my car sits at the dealership on day 37 with no idea what is going on with it while I pay $500.00 a month. I will never buy another FCA product AGAIN!

Transmission slamming into gear. Also the AC makes a clicking noise when you turn it on.

On 11/25/17 we were driving hwy speed in my 2016 Jeep Cherokee when suddenly the transmission service message came on followed by the engine light. Shortly after the vehicle began to slow down and got stuck in gear. When a traffic light we were at changed the jeep was very slow to take off and come to find out it had gone in to limp mode. When we arrived at our destination, the jeep was put in park and turned off then my husband restarted it which seemed to reset it although the check engine light remained on. On our way home a few hours later once again the transmission service message came on and vehicle went into limp mode. I immediately called the dealership I got the jeep at and a service advisor acted like he never heard of this issue and tried to say it sounded like a battery issue until I mentioned the recalls in regard to this exact same problem in the earlier models that I found online when trying to figure out what was going on. He immediately got quiet and let me know they had no appointments for transmissions issues for at least 2 weeks…

The engine light eventually went off so my husband decided to test drive it on our local parkway two days later and once again the same issue happened. Luckily we live in a place that has two dealerships for FCA/Jeep and he was able to get it in the next day(11/28/17). They treated him really well and they ran a diagnostic test which gave the code P0887- TCM power relay control circuit high. Technician said the latest software update would need to be done which they did. As of right now it has not had the same thing happen but it is only one day later and given the complaints I have seen online many times that does not resolve the issue and Jeep still continues to have these problems with the 9 speed transmissions so I will see what happens.

I did report the issue with FCA and filed a complaint with the NHTSA. I think it is very dangerous that this continues to go on and any kind of notice your vehicle may need a software update is when your vehicle has to go into limp mode. I\'m very surprised nobody has been killed or severely injured considering many times this is happening is at hwy speed. Unfortunately I\'m really nervous to drive my Jeep especially with my toddler in the car which is a shame because overall I love the car and I bought it specifically for when my baby was born. Luckily I live in a state that has really good lemon laws if this issue continues to happen.

Same problem as many others it seems, but add me to the list. Lost all power to the transmission while in moderate traffic and pulling a small boat. I was lucky to coast to a suitable place to pull off on a quite narrow shoulder. No accident, but there sure could have been if the traffic behind me wasn\'t paying close attention. Also lucky to be going only 55 at the time, it was a 2 lane State Highway. From the info I\'m finding from various websites, it appears not to be a rarity. Jeep is at the dealer right now & they are – \"unaware\" that this is something other than extremely rare. The evidence seems to point to the 9-speed transmission …. to me anyway, although I\'m not a detective :-)

Start stop does not work it says battery charging taking it to dealer several times they cannot diagnose the problem

Transmission stuck in gear 8. Don\\\'t have my vin number cause it\\\'s at jeep dealership. Has 10,000 miles on it

brand new car was returned to dealer after transmission was stuck in 4th gear. dealer is aware of the issue and ordered a replacement valve body (was told this is the last step before a new transmission is ordered) 2 weeks later when part arrived (back ordered) i received a phone call that on the test drive the transmission failed in an intersection and had to be towed back to dealer. A new transmission is on order and i was told to expect my car back in about 2 weeks. after many phone calls to FCA i finally was able to get a rental car while the Jeep is being repaired.
While the issues are being addressed after much complaining i feel as if im just being passed along until the warranty is up. Jeep is already sending me advertisements to \"extend my protection\"

Vehicle stalls out in the middle of driving, completely losing ALL power to the vehicle in the middle of traffic. Steering wheel locks up and acceleration rapidly declines to 0. Dash displays Shift to P then desired gear. In order to get the vehicle wrking correctly again, I must shift to P and then turn the vehicle off and back on (when turning the vehicle back on, it hesitates to start). Can\'t turn on hazards so no one knows why I am stopped in the middle of traffic. Have been to the dealer two times now, going on three. Being told software. Regardless of that, it\'s very dangerous and hazardous. All it will take is someone not paying attention for myself and my family to be seriously hurt or god-forbid worse.

The transmission does not shift properly. I have taken it into the shop at least 4 times to get this problem fixed. They keep telling me its a software updates, but the rough shift or non-shifting starts again in about 3-4 day after I get my vehicle back. It shifts fine until 4 gear and then it does not shift anymore and grinds the gears.

Since purchasing our Jeep Cherokee new in March 2016, we have had nothing but issues with the transmission. Our first visit back to the dealership to the service department to have the rough, jerky transmission checked out occurred on April 5, 2016, then again on several other occasions. The issue we experience is when shifting from reverse to drive or vice versa. At the point in which you shift from one to the other, the vehicle has a rough transition out of the previous gear and into the next. This has gone on since April 2016. Most recently in January, besides the transmission issues which we have somewhat grown used to, my parking brake came on while my vehicle was in drive. Fortunately, I had just pushed the gas to accelerate the vehicle when the brake came on. In addition to the transmission issue and the parking brake coming on while in drive, I also frequently experience a delayed start while starting my vehicle.

During our January 2017 visit to the dealership, and after several \"we cannot detect an issue with your Jeep: responses or \"we did a flash update\" which never result in any changes, I requested that they have a specialist from Mopar/Jeep come in to review my issues and try to find a solution.

Well, this finally happened this week (February 2017). However, the results were not satisfying or reassuring. I was advised that the transmission is working as designed – the rough transition between gears will remain as it is due in part to the way the transmission was designed.

In regard to other issues:
1. Parking Brake Coming On While Driving – replaced parking brake module
2. Check engine light – went off once the parking brake module was replaced
3. Delayed Start – No repairs performed or were available

I have been highly dissatisfied with the quality of the Jeep Cherokee Latitude that we purchased. I feel like Jeep failed on ensuring that the transmission is functioning properly and that the vehicle is 100% safe.

Transmission- extremely rough gear switches, jerks to shift into first and down shifts are extremely rough as well.

On the day after Thanksgiving (black Friday) 11.25.2016 my two month old 2016 Jeep Cherokee Latitude caught fire while I was driving it. It caught fire under the hood, near the engine and oil pan. I was able to extinguish the flames with some by-standers that came to my aid. The fire dept. fully extinguished it once they were on the scene. There was a police report and Geico, my insurance provider has deemed i, I was told, to stem from a manufacturer\'s issue. It was a leased automoblie and Darcars Jeep in Rockville, MD, my dealership is refusing to let me out of the lease. I would appreciate any help as not only was this very scary to experience, but I am at a loss of what to do next. I have evidence of another jeep catching fire the same way in the area a few weeks ago. Please help me.

There is bad jumping/lurching/banging when accelerating from a stop. The transmission shifts rough in the lower 3 gears.

AUTOMATIC TRANMISSION IS DOESN\'T SEEM AS SMOOTH AS WHEN I FIRST BOUGHT THE VEHICLE, DRIVING WITH MORE WHIPLASH FROM SHIFTING GEARS. VEHICLE ACCELERATES SLOWLY, BUT GEARS JUMP SHIFT PRETTY QUICKLY PERHAPS TOO SOON BEFORE REACHING PROPER SPEED (MPH). ACCELERATING OVERALL JUST DOESN\'T FEEL OR SOUND RIGHT WHEN STOPPED AT A TRAFFIC LIGHT AND THEN ACCELERATING.

the transmition is is aweful and shifts rough and skips stick it gives me whiplash, the car lurched foward etc… not fixable

My jeep bucked really hard while pulling into traffic and would not go passed 1st gear

I went to pass a car on a two lane road. When I pressed on the gas peddle the engine revved up but did not speed up.
The engine light came on and a message came on saying \" SERVICE TRANSMISSION\". I was able to get home ( about 45 miles ) but the transmission never shifted out of 4th gear. When I got home I tried to go up my driveway again (about 100 yards) and the Jeep would hardly move. I put it in reverse and it worked fine. I tried this 3 times and each time, in drive, it would hardly move! I had it towed to a dealer a week ago and have not heard a thing from them!

I own a 2016 jeep cherokee limited 4x4. the service 4wd light came on a few weeks ago. after research and several mechanic's input, i was told the problem was the ptu, and, since jeep no longer makes the part, i was given the quote of $2700-$3200 to replace the ptu with a remanufactured part with only a one year warranty. according to the mechanics, when driving with a broken ptu it may cause damage to the drive shafts. transmission and axles, which, in turn can break while in use, leading to a very dangerous situation. i was told that i should put the jeep in two wheel drive manually and drive it like that, but my shifter doesn't have that option. it shifts automatically. so, i have a bad ptu, but my vin doesn't have a recall, and there are several people with the same problem, according to the nhtsa site. i am filing this complaint so the nhtsa will step in and require the manufacturer to further the recall to include all of the vins with defective ptus and make them safer to drive. yes, the vehicle is available to inspect at your convenience.

My 2016 jeep cherokee is displaying the service 4x4 & has vibration while driving. i took it to a shop & was told the transfer case needed to be replaced so i had it done. the transfer case was replaced with new one & the module software keeps kicking it back & the mechanic replaced the software module twice & it keeps happening. on 2 separate occasions i have taken the jeep to the jeep dealer due to the power train software needing to be updated cause it was under recall. i have had the jeep since june 2024 & already had to replace 4 different parts. it would turn off while driving when i first got it & after 3 parts were replaced it stopped & the "service 4x4" message showed up.

Parking brake module and connector got major water damage. my mechanic found over four gallons of water under my spare tire compartment. after inspecting it he found the module and wires fried. while driving my parking brake light came on and by time i parked my parking brake would not disengage. check engine light, parking brake light, and traction control light. my vehicle is currently with my mechanic and currently being looked at. he is still trying to find parts and find the cause of the water leak. this was a very dangerous situation that could have caused a major accident.

Service 4 wheel drive alert warning. dealership inspected and said power transfer unit

Vehicle was driving on the high way, 70mph, for 20 mins, exited the highway to 40 mph and engine began making a rattling sound, shaking, backfiring, and acceleration became difficult, loss of horse power. drove to nearest parking lot. continues to misfire while in neutral and at idle. turned off the engine for 5 mins. restarted the car and the engine light came on. car continued to make noises, back fire and idle poorly. towed to a shop. codes were identified in cylinder #3 spark plugs were checked to be fine, coils were checked to be fine, and cylinder #3 continued to so error codes. car was left to have fuel pump injector checked. the fuel injector was not affected. cylinder #3 was found to have no pressure and not operating. the vehicle has been "burning" oil, and needed to have oil checked on a weekly basis, oil changed on a by monthly schedule and if it was ever close to measuring low on the dipstick the automatic engine shutdown would disable the vehicle while it was in motion. the car is undriveable and now the fear is that the "burning" of the oil has damaged the engine cylinder beyond repair. we've been advised to replace the engine for a cost of $12,500 at only 35,000 miles.

In motion on a city street going 35 mph the engine shuts off; steering and braking become disabled and car costs into traffic. no warning lights or dash board symbols turned ever on. vehicle has to be towed to a shop to have the oil changed/replaced after only 200 miles since last oil change. engine burns oil (not leaking) at a high rate. oil needs to be checked weekly and replaced on a 2-3 month schedule. only 35,000 miles on the car.

Within 7 months of buying this car from a dealership, the 4wd says unavailable, the wiper sprayer broke while i was driving and i had to pull over because i couldn't spray my window on a snow-melting, messy day. then the driver's side wiper broke while driving in torrent rains where i almost got run over by a semi-truck on the highway for having to pull over. the mud flaps continue to rip causing mud and ice to build up behind the tires. in 15-below weather, i went to start my car to go to work and when i turned the heat higher than 4 (out of 7), it made a loud, vibrating sound until i turned it back down, so i was very cold all the way to work. the next day it worked fine. the day after that, i went out to start my car again to go to work, it was 15-below still, and i had no heater blower at all. i had no heat. i could not drive due to that, had to have my car towed to a shop, and ended up calling in sick at work, which jeopardized my brand new employee status.

Purchased 75,000 mile warranty with tob. around 30,000 motor replaced. oil consumption. nc. had it at midas at 67,584 miles because of unusual noises in the front end. was determined to be the drivetrain. advised me to check with tom o'brien chrysler, dodge, jeep ram in greenwood indiana that it might be under warranty. had it there twice, midas greenwood twice and fletcher chrysler, dodge, jeep ram in franklin indiana twice. each made repairs to it costing me $595 total in out-of-pocket deductibles. billing to warranty company: midas $1933.57, fletcher $618 and tob $2267 which is "the mechanic" (mechanical repair service contract) tel # 800-621-2130. contract # gw227456. the vehicle had these issues of unusual noises on rough pavement, wandering when taking off from stop going thru shifting gears moving from right to left then back to straight then going back to the right every time on shifting. at 75,000 miles the warranty ran out and up to that time "none" of the companies figured it out nor fixed it. we were told that the lemon law didn't apply. so now at 80194 miles it's so bad that it's untrustworthy and it's getting worse by the day. i can't find anybody to fix it especially now that the warranty is out and the only place that we can trade it is back at tob which we will never buy another product from them. i have all the receipts for all repairs made that did not fix it. so we are stuck. can't fix it nor trade and get a good price for it.

My 2016 jeep cherokee limited has a parking brake issue. my parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. my jeep is inoperable due to this issue. i was stopped at a light in traffic and my car refused to move at all. it finally moved out of park in 30 minutes. the next day my car did the same thing again while i was trying to back out of a parking space at the store. it had to be towed to a jeep dealership. these two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. as of now i am without my car, being told water got in the electronic parking brake module. i am told it also requires a electronic park brake switch now too. my car has42504 actual miles on it currently. i bout it with 42098 miles on it on june 25th 2020.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that while driving for approximately 5 miles between 35-40 mph, the vehicle loss motive power and stalled. the vehicle made an audible dinging sound with a message displayed to turn-off the vehicle. the battery warning light was illuminated. the contact stated that after approximately 20-30 minutes the vehicle restarted. the vehicle was taken to an independent mechanic to be diagnosed. the mechanic was unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 100,000.

I had my car towed on the morning of feb. 20th from my home to the mall of ga chrysler, dodge and jeep in buford, georgia. the service department said that it was the braking system and it would cost about $860.00 to fix. part wouldn't be in until march 3rd. ok, then get a call saying that oil got in the booster pump and they had to replace the vacuum pump also and this is going to cost an additional $1,200.00. told them to go ahead with repairs. they would only credit me for 2 days of a rental car and i had to pay $350.00 out of pocket to have transportation while my car is in their service dept where i purchased this car brand new off their lot. got car back march 5th 2021. on march 7th the check engine light came on and the brakes made a loud popping sound, steering is very tight and not comfortable driving. do not feel safe in this vehicle at all. i called mon. morn and no call back yet.

I was driving my 2016 jeep cherokee sport and when i got to my friends gated entrance. i put the car in park so i could enter the gate code on to the key pad. when i went to put the car back into drive- the emergency brake went on by itself and would not release. the car would not go in to any gear so i couldn't put it in neutral to push it out of the way for residents trying to enter. i had to call for a tow truck and wait an hour directing traffic... had it towed to my neighborhood because dealership was closed. next morning had it towed to chrysler, dodge, jeep in buford, ga.

Transmission jerks. parking brake comes on automatically

My jeep was looked at under the w20 recall, it fixed the check engine light, but later came back up. i'm not sure if the recall was part of the check engine light, but i've tried to reset it, and that is not working. i don't feel the check engine light was fixed. is there anything you can do? should i bring my jeep to a jeep dealer??

2016 jeep cherokee sport with only 11850 miles began jerking and stalling while driving slowly... finally it stalled completely and the low oil indicator showed. i then discovered the 2.4l tigershark engine was down over 2 qts. there was no prior low oil indication. i immediately changed the oil and filter for the third time since 2016 when new. the vehicle stopped on a county road.

The shifter light came on on 04/01/2021. it remained on the entire trip home from my school of employment. i noted this is a popular problem with this model. previously, i had very scary problems with acceleration several times and this is documented in an ongoing suit that has not been resolved.

Only 60k on my jeep cherokee and shifter light comes on. this remained on the 21 miles to my job.

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. the contact stated that the stop/start system warning light was illuminated. the vehicle was taken to blake fulenwider chrysler dodge jeep of clyde (110 n s access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. the contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. the vehicle was repaired however, the failure persisted. the manufacturer was not informed of the failure. the failure mileage was approximately 55,266.

I've read much on this issue and it seems that there needs to be some sort of recall to fix this issue. my 2016 jeep with less than 20k miles on it is getting a "service shifter" warning message. when this light turns on, all the shifter lights come on as well. when i turn off the car and turn it back on it clears the fault only to see the error message pop up again within 5 or so minutes of driving. this also makes it where i cannot manually up or down shift. no issues turning or stationary, seems to be no difference in the city or highway.

Trans service shift light. i have a 2016 jeep cherokee trail hawk. today (5/12/2021) is the third time i've brought my jeep in for this problem. first was on 04/17/2019 @ 17,330 miles. second was on 02/04/2020 @ 21,917 miles. the third was today 05/12/2021 @29,046 miles. every time they have to change the bezel and the harness for the transmission shifter. i know this is an issue from researching this problem with other jeep cherokee owners. jeep needs to fix this problem or pay me every time i have to take off of work to bring my vehicle into the shop.

The vehicle started to stop and it was shaking, the car stopped and it wouldn't go into park.transmission didn't work! the car wouldn't shift!

The "service shifter" warning come on. and all of the lights go on on the shifter for example park neutral, drive. i had this problem a couple of years ago and the dealer replaced the shifter assembly and harness. now the same problem is happening. after shutting off the engine the message disperses but comes back on after a few minutes. now i'm afraid that i'll have to pay for the repair because the car has 48,000 miles on it and out of warranty. is there a recall on this problem?

Airbags failed to deploy after front end no-fault collision.

My wife was involved in an accident due to the other driver making an illegal u-turn. this collision involved a front impact of her jeep causing several thousand dollars of damage. during this accident, the airbags did not deploy as would have been expected in an accident of this nature.

Sense my fiance bought the vehicle this vehicle has been having issues the battery has been replace for no reason it die , than when you are driving in a parking tends to shut off or it will pull hard , the recent incident was me in the intersection and as i was turning the vehicle stop and wouldn't pick up speed and it took like 10 seconds to be able to work again and and once in a while it will pull as you are driving , the last incident was today the start /stop system give me a orage light saying is unavailable , we bough the vehicle back in 2018 and sense than the problem has been mile , the vehicle has less than 100k miles to be working like than and sense it has been acting more and more now , i'm starting to be afraid for my safety and my kids safety . and is important to know about this issue .

The shifter lights blink and turn red while at a stop light. the car would not run. i had to turn off and on again. this happened several times. sometimes the shifter lights blink at night and the battery gets drained.

I was driving on the interstate, i just got past 55 miles per hour and my “service transmission soon” notification came on. i was able to get off the interstate. after that, the vehicle completely stalled out. i put it in park and then back in drive and i was able to get home. if the vehicle would have stalled on the interstate it would have been horrible.

The contact owns a 2016 jeep cherokee. the contact stated while driving 65 mph, the message "service shifter" was displayed and the gear shifter lights were illuminated. the manufacturer was made aware of the failure and advised the contact to schedule a recall repair appointment with the dealer for manufacturer customer satisfaction w84. the dealer informed the contact that she would be responsible for the cost of repair as the manufacturer's customer satisfaction w84 repair only covered the vehicle reprogramming and would not remedy the shifter failure. the manufacturer provided no further assistance and advised the contact to file a complaint with the nhtsa. the approximate failure mileage was 115,000

For the past couple of weeks i’ve been noticing the car does not react when i press the gas… like there’s a delay in catching speed.., like stalling, last night the “service shifter” light came on and all the prn&d lights are on and i’m scared for my kids and my safety.

The 4x4 system stop working. the driveline from the front ptu to the rear differential is rotating but the wheels are not! no indication of any failure in the dash board while driving regular road. under load, when trying (unsuccessfully) to climb a small hill, the 4x4 system gets "heating warning and shuts down. i was advised to take off the 4x4 fuse in order to not increase the damage. bottom line - my jeep trailhawk is now a regular 2x4 car :-(

I keep getting a "shifter service" when i start my vehicle and even when i stop my vehicle. i have to turn the car on and then back on sometimes twice before it will stop. this started about 3 years after i bought the car and has been getting worse every since. i feel this is a safety issue because you cannot see the odometer when driving and have know idead how fast your might be going. you do not always have a place to pull over to turn your car off and back on. this needs to be a recall! i have read hundreds of blogs where this is happening on this jeep type from years 2014 through 2019.

I was at the store came out started my jeep sat there for a minute put my jeep in drive pressed the gas pulled forward out of the parking spot when my jeep stopped my dash said put in park then select gear well i was in the middle of the lane and i couldn’t press the brake or turn my wheel there was a car coming down the lane and my jeep was just sitting there not able to turn back on. finally i was able to get my jeep to turn back on and i put it in reverse and left it in the parking lot if i were to drive home and that happened there could’ve been a major accident! i’m so grateful i was not on the interstate!

Ptu. jeep loses power some times when trying to accelerate and now the service 4wheel drive light is on and according the the mechanic is because the ptu is failing and needs replace. i see there is a recall for jeep cherokees between 2014 and 2017 for ptu but i am being told that my vin is not part of the recall however i am having the issues that are described as part of the recall.

My wife, while traveling on the interstate (i35), had a service transmission and engine light come on. the car immediately decreased in speed and performance and became undrivable at highway speeds, she had to limp to the next exit and call and wait for aaa. this was very dangerous due to highway traffic and speeds as well as her being stranded in the middle of nowhere in ks. when we got to the cdjr dealership they said it was a common, known, issue (fault codes p0887 and c2226) and a software update was required which, by the way, is not free. so $100.45 later the car is "fixed" and we are on our way. this is a known defect (software issue), as identified by the manufacturer, which can be a safety risk to the driver and occupants and should be a no charge repair or recall in my opinion.

Service shifter message comes up on dashboard of vehicle. all the lights on the shifter turn red and the dashboard will not permit changing the screen message. this happened frequently in 2019 for the vehicle. service at the dealership replaced the shifter wiring harness and bezel kit. now the same issue is occurring with the same service message for the shifter. dealership states the shifter bezel needs to be replaced with updated version. if this problem worsens, the vehicle could stop shifting and/or be unable to put the vehicle into park. this is a common problem for jeep cherokees as seen on online forums from owners.

While turning in a busy intersection recently at night my sons jeep cherokee trailhawk quit moving all at once. nearly getting hit, my son was able to get out of the vehicle and all was avoided. it appears the transfer case part number 68282447ab was defective and broke. this part has been recalled in some jeep vehicles. apparently not this one and this is a very dangerous problem jeep should make right. now it is in the repair shop with replacement parts months backordered.

The contact owns a 2016 jeep cherokee. the contact stated that while his daughter was approaching a stoplight, the brake pedal was depressed but failed to respond causing 3 feet stopping distance delay. the message "service electronic brake system" appeared on the instrument panel and the brake warning light illuminated. the contact stated that his daughter put the vehicle in neutral and stopped the vehicle. the contact stated that as the traffic cleared, his daughter pulled into a nearby gas station and parked the vehicle. the vehicle was towed to the dealer but was not diagnosed nor repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 79,000.

The contact owns a 2016 jeep cherokee. the contact stated while driving 70 mph, the vehicle decelerated to 45 mph independently. the contact stated that the check engine warning light was illuminated. the vehicle was taken to the local dealer where the tcm software was reset. the vehicle was repaired however, the failure recurred. the manufacturer was not notified of the failure. the failure mileage was 58,215.

Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. the battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? it also seems like the problem doesn't even go away after having the shifter kit replaced.

I got into my wife's 2016 jeep cherokee latitude to drive to the store and heading down the road the message 'service shifter' showed up on the instrument cluster and all the gear selectors became illuminated red with no check engine light. upon coming out of the store i started the jeep and the message was gone until i started heading down the road and same thing happened but this time there was a noticeable decrease in engine power and engine seemed to be running ruff at stop light. when i made it home and put the shifter in park and started to exit the jeep it started to roll forward and i hit the brake. i started the jeep back up and no message or anything and i backed the jeep up some and put back into park and this time it went into gear however i activated the parking brake to safe and instructed my wife to do so as well. this is a serious issue as we have teenage kids that drive our vehicles and poses a serious safety issue not to mention it rolling into our house. i called a dealership and was told they have not heard of this issue and would be hard to diagnose since there is no check engine light but sounds like the whole shifter assembly needs to be replaced and is not covered by the extended warranty that we purchased. after reading online about this issue there appear to be alot of people having the same issue and have had the shifter assembly replaced, shifter bezel and wiring harness replaced, updates performed, and batteries changed(car and key fob) and is still having this issue. this issue poses a great risk to owners and anyone else around these jeeps especially as it seems that there is not a fix only guesses on what the problem is since it keeps happening. this should be a recall and jeep should be made to find the real problem and fix it before anything serious happens. we have had shift problems before and had update performed. i wasn't able to get pics or video as i was driving and the rolling forward happened out nowhere.

Shifter park.. car cuts off when car is idle.

Basically the parking brake would not release and the car was un drivable. towed to dealership . told the abs module failed and now requires a complete brake job- recalibrate, replace rotors and pads. at a cost of $2000+ this seems to be the same exact problem that occurred 9 months ago. at that time we replaced the tires due to the wear they incurred. that was @ about 25,000 miles. the jeep now has about 30,000 miles. 08

The contact owns a 2016 jeep cherokee. the contact stated that while operating the vehicle, the gear shifter error message was permanently displayed on the instrument panel. additionally, the information from the speedometer, fuel gauge and other features were not available due to the failure. the vehicle was taken to the local dealer who replaced a gear shifter wire and bezel, but the failure persisted. the manufacturer was not contacted. the failure mileage was 50,000.

Transmission will not shift out of low gear. especially when on a steel hill. also, turn signals will not turn off unless i manually do so. dealer tells me i must let them do a $125 diagnostic test, (i pay for it), then must be reviewed before they can say it’s a warranty or not. these seem to be common problems that many cherokee owners have but never recalled.

I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. there were no warning lights or anything like that before hand. the whole back of the car is burned and the cars on either side of me were damaged as well. the fire department had to come put the fire out. i don't know for sure, but it sure seems like it might have been the same power liftgate short circuit issue that the 2014-2015 jeep cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/rcrit-15v393-6798.pdf)

I purchased car new on may 30, 2016. recently, the vehicle is jerking and i am concerned for safety of passengers and others driving near me. also, noted once it did not park properly and appeared to move it has now come to my attention that the ptu on this vehicle is recalled for some reason for only some vehicles. the dealership noted last week it requires a new ptu at $3,400 but there are no available parts for some reason. i said thats obviously because there is a very large problem. please look into this as i am an uber driver and now cannot afford to work as i am concerned about the safety of my passengers

Warning to “service shifter”. dealer said it needed new parts due to faulty wiring component. internet/social media reports 100s of similar circumstances. dealer said parts not covered by jeep. earlier years (2014-2015) and 2017 have recalls, but not 2016. vehicle is only 5 years old and it’s extremely unclear why 2016 is not included in recalls.

My 2016 jeep cherokee with 42100 miles on it locked up much like a brake locking up. the auto park brake feature is always applied when parked and has always worked fine until now. my wife was pulling out of the garage had just started to back up and the jeep would not move. i was in the house she came inside and told me her issue with the jeep. i went out and tried it, and had the same issue. i put it in reverse and tried to give it some more gas.. jeep lurched some like the brakes were locked. had no brake light though. i turned the engine off and restarted, made sure the brake light was out.. same thing.. i gave it more gas this time and something gave. i took it for a 30 mile drive.. it was on a sunday, no shops open to talk to about it. on the 30 mile drive i had no issues even after stopping and restarting several times. monday i called the service department where we purchased the jeep. they said a two month wait to get it in. i called another dealer he said he could look at it but if it has no issues for me and he had no issues nothing he could do. so now my wife who is suppose to drive 350 miles to watch some of our grandkids for a month while our daughter is recovering from surgery is afraid to drive her jeep. if i drive it and it has issues while she is out of town leaving me stranded on the side of the road.. it will be a big hassle. i do have the mopar extended lifetime warranty.. but if they cannot duplicate the issue at a service department they can't fix it.. what to do?

The contact owns a 2016 jeep cherokee. the contact stated that the vehicle would shut off while driving at various speeds without warning. the contact also stated that the vehicle would start up and shut off independently without warning. additionally, while driving at 60 mph, the vehicle began to shake uncontrollably without warning as the contact lost control of the vehicle. the contact was able to pull over and shut off the vehicle. after multiple attempts, the contact was able to restart the vehicle and resume normal driving. the contact had taken the vehicle to a dealer and an independent mechanic and both were unable to diagnose the failure since no warning lights had appeared on the instrument panel. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 55,000.

My jeep power transfer unit (ptu) failed in less than 73000 miles. fca recalled 67000 jeep cherokee for bad ptu. fca said my vehicle was not under recall category. but fca do have problem with thousands of ptu and my jeep must have the same kind of bad ptu.

My 2016 jeep cherokee was randomly coming up with "service shifter" warning light. the dealers tell me they "can't replicate the problem" even though it still happens and thousands online complain about the same issue. if this is a serious shifter issue, it could cause problems driving. i have figured out that if i cover the sunlight sensor on the dashboard when the lights are set to auto (effectively keeping the interior lights dimmer) i can drive without the warning coming up. within seconds of uncovering it, the interior lights brighten and the "service shifter" warning comes on instantly. that is why i think it's electrical. the fact that jeep is shrugging it's shoulders and doesn't acknowledge a problem is absolutely disgusting!

The contact owns a 2016 jeep cherokee. the contact stated that the 4-wheel drive warning light had illuminated on the instrument panel. the contact had taken the vehicle to the dealer and diagnosed with a defective power transfer unit. the dealer also informed the contact that the vehicle was not included in nhtsa campaign number: 20v343000 (power train). the manufacturer was also notified of the failure and informed that contact that recalls were vin specific and that the vehicle was not included in a recall. the vehicle remained in the possession of the dealer. the vehicle was not repaired. the failure mileage was unknown.

Transmission is failing to function properly. between gears 1-2, 2-3. i have noticed this when the ess for the vehicle is engaged, during slow moving traffic, uphill and in reverse. the vehicle is sluggish, won't go forward when given gas, then surges. this has caused issues for my family when crossing busy intersections or coming to slow moving traffic or having to get up to speed adequately. there has been hesitation in the transmission which creates hesitation on the road, resulting in many "almost accidents." i am booking an appointment to have the vehicle inspected by a jeep dealer. i've contacted the original dealer i've purchased from and they said there was nothing they could do. i have not seen any warning lights, messages or flashes come through on the dash/vehicle. i will be hooking it up to a code reader to determine if there is an underlying code. i have only had this vehicle for two weeks.

Warning light to fix 4x4..... difficulty finding problem at dealer, required new ptu actuator and dealer had much difficulty getting part into place. cost approximately $ 1500.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at various speeds, the vehicle would stall upon depression of the accelerator pedal. the contact also stated that an unknown transmission warning light appeared on the instrument panel. the contact called the dealer where she purchased the vehicle but was placed on an extended hold. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was 38,000.

Unable to pump window fluid onto window, to remove road oil from window, do to the window washer fluid reservoir, that has separated along the seam, at the bottom of the reservoir. i strongly believe this is a defect, since there was no accident, or anything else, to cause it to separated at the seam, at the bottom of the reservoir. this is a major safety issue, when getting hit with very dirty/oily water and unable to immediately clean/clear the windshield, do to the window washer fluid reservoir separating at the bottom, right at the seam. i strongly believe this is a defect, for it's young age.

The contact owns a 2016 jeep cherokee. the contact stated that while starting the vehicle, the service shifter message and the gear shift lights were illuminated. the vehicle was taken to the dealer to be diagnosed. several fuses were replaced. the vehicle was not repaired and needed a wiring harness kit replacement. the manufacturer was not made aware of the failure. the failure mileage was 46,800.

The contact owns a 2016 jeep cherokee. the contact stated that the dashboard was separating from the body of the vehicle. the vehicle was taken to the dealer to be inspected. the dealer informed the contact that the dashboard was either separating due to not having enough glue, or the glue that was used for the dashboard had not cured properly. the vehicle was not repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 22,000.

Ptu failure. took vehicle to jeep dealer. i was told that although there was a recall on the ptu for 2014-2017 jeep cherokees, my vin was not included.

There is a svc 4wd light on the dash. upon reviewing the user manual, the svc 4wd light is not referenced in the manual at all. there is apparently no maintenance or service intervals required for the user (owner). i took the jeep to the chrysler jeep dealer in somerset ky, and learned it has a dtc c14a7-97 ptu issue. it appears the manufacturer is aware of the issue as there were previous recalls specific to the 2014 - 2017 jeeps with a faulty ptu assembly. however, only certain vin numbers were included. the issue is according to previous posts regarding the svc 4wd light, as a chronic chrysler issue indicating the ptu fails to engage with the transmission (hence the light) and the cherokee could lose all power while being driven. also, failure to engage could keep the vehicle from being put into park when stationary allowing the vehicle to roll away. the problem was between 2014 and 2017 jeeps. from my perspective, i am totally blown away my particular 2016 vin was not included in the recall when 17 models were still having the same issue. none the less, jeep chrysler said they issued a star online publication on june 11, 2020. the publication indicates for the technician to uninstall the ptu assemble including the actuator, determine if there is debris or damage found in the ptu. resolution, if no debris or damage found, replace the actuator and reinstall the original ptu. this indicates to me, they are aware they have at least an issue with the actuator. if there is debris, replace both the actuator and the ptu. the dealer tells me depending on the problem, this can run up to 2000 dollars out of pocket to the owner, however the owner can submit receipts for reimbursement. if it is indeed a jeep safety issue relating to the ptu, why is the customer out of pocket on it? again there is no interval of maintenance required on the owner, so why isn't jeep taking care of it? ali, customer care rep explained to me you control. can you help? ty

My parking brake doesnt want to disingauge. was parked for 3 days and rain season just started in california. big safety issue. never had a problem with my brake system till now. im gonna have to miss work now,i do not have any transportation to get to work,i was reliaing on my jeep but i dont know whats gonna happen, maybe someone can look into this issue or give me a clue of what to due. strongly suggest all jeep cherokee owners to also speak up as this is a big safety concern that can cause a big accident!!!

The contact owns a 2016 jeep cherokee. the contact stated while driving 25 mph, the vehicle inadvertently stalled. the check engine warning light was illuminated. the contact was unable to veer to the side of the road. the contact turned off and restarted the vehicle. the vehicle was taken to the dealer who diagnosed that the power transfer unit had failed and needed to be replaced. the manufacturer was made aware of the failure and advised the contact that they could not assist because the vin was not included in nhtsa campaign number: 20v343000 (power train). the manufacturer also referred the contact to nhtsa for assistance. the vehicle was not repaired. the approximate failure mileage was 50,000.

*service shifter pop up* i've had my 2016 jeep cherokee for about 4 years and every few months it pops up with service shifter on my dash and the shifter lights up. i have talked to my local jeep dealership, where i purchased this vehicle, and they brushed it off. after reading forums, this can be a huge safety hazard and could cause an accident or even worse, kill somebody!! jeep should be held responsible and this should be considered a recall because alot of people have complained about this service shifter popup. at times, i am scared to drive my vehicle after these episodes happen because i fear i am going to get into a car accident.

My service 4x4 light would come on then off, then on again. was brought to the dealership, in which i was informed that my ptu is bad and needs to be replaced ($2800 plus to fix). there is a recall on the ptu for the year of my jeep, but not my vin. my vehicle has only 41,841 miles on it. i called the nhtsa hotline and was given an odi#11439663 to open the investigation. also had called the jeep hotline #800-992-1997, in which were no help on this issue.

The contact owns a 2016 jeep cherokee. the contact stated while driving 55 mph, the service 4x4 warning light was illuminated. the contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit (ptu) assembly to be replaced. the vehicle was not repaired but was pending repairs. upon investigation, the contact associated the failure with nhtsa campaign number: 20v343000 (power train) however, the vin was not included. the manufacturer was informed of the failure. the failure mileage was 41,841.

Service shifter light will come on when i ship from prnd and sometimes like when i am in a car wash in nuetral i can't get it to shift

Vehicle has slowly been loosing power since i purchased it in 2018, but over the past 2 months it's sluggish and when i press the accelerator, it hesitates then takes off and the tachometer gets stuck until i let off the gas then push the accelerator again. also when i'm in stop and go traffic, when i accelerate, it starts jerking and feel like the engine is going to die, but if i give it a little more gas, it stops, until i have to come to a stop again. it's unsettling to hear the engine race the way it does. i feel it's a safety issue because the way it jerks when i'm trying to get the tachometer to stop racing. there's been no warning lights and nothing has been confirmed by the dealership, however, i recently received a recall notice and have contacted the dealer for an appointment. i'm waiting on a return call but don't know what the recall is related to.

Transfer case is not working it says blockage i see alot of of recalls for this piece and i want want to report it for my car as faulty aswell. also now the timing change has to be replaced. this jeep has had multiple issues going on since i have had it for almost 3 years it will be three years in feb 2022

This car has been stopping in the middle of the road basically since i got it. i bring it in and it breaks down over and over. most recently in front of my house on a very busy street with 18 wheelers. i do not feel safe in this vehicle.

Around 35-45 mph it shifts hard. after it shifts hard it acts like there is no power when hitting the accelerator. this incident only happens every so often not every time it hits 35-45 mph. has been taken to dealership to diagnose and they can’t re create the issue so we are always sent on our way. the vehicle has over 100,000 miles on it so i assume it’s not the adaptive learning for the transmission. the shifting problem also throws no codes. the fluid is fine and no metal in the fluid. i do not know what to do. i have read where thousands of people have this issue with the cherokee and have gone to lengths of replacing the transmission or having it rebuilt and the issues still persist.

The contact owns a 2016 jeep cherokee. the contact stated that while stopped at a traffic light, the vehicle lost motive power. a bystander checked underneath the vehicle while the gear shifter was in park, but the vehicle rolled backward. the vehicle was towed to the dealer and diagnosed with power transfer unit (ptu) failure. the dealer replaced the ptu. the vehicle was repaired. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the contact related the failure to nhtsa campaign number: 20v343000 (power train) however, the vin was not included. the failure mileage was 88,245.

4wheel drive light came on. said it was a power transfer unit problem. it has been recalled but doesn’t show for my car. it will cost me o ver $2000 and it has been recalled. i need help to have this repair covered.

Transmission problems that happen about twice a year. with no warning the transmission service will appear and the car will abruptly slow to a speed of 35 or less no matter how fast you are moving. on the turnpike one time it went from 70mph to 35 and luckily no one was behind me. every time this happens i am told something different for what is wrong.

The contact owns a 2016 jeep cherokee. the contact stated while driving approximately 55 mph, the service 4-wheel drive warning light illuminated. the vehicle was taken to a local dealer where it was diagnosed with needing the ptu (power transfer unit) replaced however, the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 20v343000 (power train) however, the vin was not included. the manufacturer was informed of the failure and confirmed that the vin was not under recall. the failure mileage was 108,041.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at 50 mph, the vehicle began to rigorously vibrate while the 4-wheel drive warning light flashed on the instrument panel. due to the failure, the contact had the vehicle towed to an independent mechanic. the vehicle was initially diagnosed with a defective drive shaft unit which was repaired; however, upon a test drive, the failure persisted. the mechanic then discovered that the ptu (power transfer unit) was the cause of the failure. the contact then discovered nhtsa campaign number: 20v343000 (power train) which he linked to the failure. the manufacturer was then notified of the failure and informed him that his vehicle was not included in the recall. the contact filed a case with the manufacturer. the vehicle had yet to be repaired and remained in the possession of the dealer. the failure mileage was approximately 42,300.

Jeep has a system in the vehicle through mopar that allows the owner to use an app to remote start the vehicle, track where the vehicle is located, track maintenance issues. this system also allows the driver to talk to text which is a safety feature of the vehicle. cellular providers are no longer going to support the 3g chip in the vehicle and jeep states they are unable to update a single chip in the vehicle hence disabling this safety feature. this is a huge concern.

I was driving my son to school one day about 2 months ago maybe longer and all of a sudden out of no where the car shuts off saying low oil pressure. i changed out the sensor. thinking that would fix the problem. well that sure isnt the case. i burn a quart of oil 3rd or 4rh day of the week evey week taken it in no can find the problem. now i see there a recall say needs a pcm up date. maybe it it fix the problem. probaly not. i think jeep really needs to go over the jeep engines with a pick and comb and find these problems its scary drivong i am so affraid iam am going to be an a realy bad accident one day. my car always shutting off while driving iys not fun. its even worse when i jqve my child in the back seat and is helpless because he straped up in a car seat. part 2 if i fill my jeep up.with a full tank of gas it stalls and shuts of in the middle of traffic driving. or sitting at a stop light this happens every time i full my car up si no i dont fill it up because it like to shut off. so it getting to the point i want to set it of fire and roll it down a hill!! (kidding i would never do that!!)

Service shifter light went on and off for about a month. then one day went over a speed bump. and ever since then the message doesnt go away. ive cleared the codes had it flashed change fuses. and nothing. everyone has the same complaints about it and jeep dealerships dont take it serious. its a problem when i can see the speedometer or fuel range. or any other lights or warnings becuase that message wont go away.

I purchased my 2016 jeep cherokee in 2018 and within 3 months my service shifter light came on. i had it fixed by the dealership. 6 months later it happened again and i was told it was most likely a faulty part used the first time. since then i have had the shifter console and wiring inside replaced a total of 4 more times, luckily up until this point was covered under my extended warranty. however my warranty expires in january of 2022 and the service shift light just came on again for what will now be the 7th time. once my warranty is over, i will not be able to cover the $500 each time twice a year to have it fixed. i have seem dozens and dozens of people report on this issue and nothing has been done. it has also caused my transmission to slip or multiple occasions as well as hesitate when accelerating.

I purchased this jeep in 2018, the service shifter light came on the car shutdown in the middle of the road while my daughter was driving she was able to get into a parking lot. we had the bezel and wiring harness replaced in january 2019, right after this happened. i now have the jeep and the shifter service light will randomly come on along with the service transmission light. when this happens the transmission will not engage and i have to make my way to the side of the road and put it in park and then the transmission will engage again.

The electronic parking brake (epb) system is locked in engaged mode and i am unable to release the epb causing the car to be immobilized.

Driver side and back side metal panels under mat water leakage.danger.

Brake line on front passenger brake area split open without signs of other damage or cause per mechanic - all brake fluid leaked out, brakes did not function. no accident occurred as a result, but near miss incident occurred. the mechanic repaired this and the other front brake line (driver's side), but advised that i file a report as manufacturer would not take any additional information or concern. no warning lights went off, and no other alarm components sounded or created a visual alert - incident was somewhat immediate - meaning that it occurred within 5 mins. the brakes were working, then without accident or any causes of jarring or harm to the underside of the vehicle, the brakes suddenly stopped working - brake pedal went all the way to the floor without stopping the vehicle. mechanic inspected all areas of the brake system, and could not find any other signs of damage or reasons for the brake line splitting. he concluded that it was a manufacturer defect. no cause for police or insurance intervention thus far. brake line that split is available for inspection - i retained the brake line from the mechanic as he suggested.

The contact owns a 2016 jeep cherokee. the contact noticed that the service four-wheel drive warning light was illuminated continuously. the vehicle was taken to an independent mechanic where it was diagnosed that the power transfer unit needed to be replaced. the dealer was not contacted. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 20v343000 (power train). the approximate failure mileage was 63,000.

I was driving home doing 65/70 when my dash lights came on, all of the shifter lights came on, and a service light started beeping to service the shifter. leaving me stranded without a car. $600 for the parts plus labor and fees, i was able to get a new shifter replaced, and i am hoping this never happens again!

Service shifter light continues to come on

Bolts broke off of the ptu on my current 2016 jeep cherokee trail hawk. extremely unsafe to drive. dealer i will to do the repairs because and i quote “ is not on the recall batch for the issues listed” please keep in mind i’ve done the necessary research and the extent of the repairs needed falls exactly with the recall placed in on 06/2020. please your guidance would be greatly appreciated.

Driving down the highway the service shifter just pops up

The contact owns a 2016 jeep cherokee. the contact stated that while driving at 35 mph, the vehicle stalled inadvertently. the contact was able to veer to the side of the road but he could not park as the gear shifter would not move. the contact waited until the vehicle came to a complete stop. there were no warning lights illuminated. the contact was able to continue to drive the vehicle, however the failure reoccurred twice while driving. the vehicle was towed to an independent mechanic where it was diagnosed that the service shifter had failed. the warning message "service shifter" had remained illuminated. the dealer was notified of the failure and informed the contact that the failure was a known defect .the manufacturer was notified of the failure and informed the contact that they could not assist because the vin was not included in a recall related to the failure. the vehicle was not repaired. the failure mileage was approximately 165,000

Car will slow down, steering wheel will lock, and message "shift to p then shift to desired gear" will pop up. car will take a minute to start up again and problem reoccurs.

This has happened the past two weeks. i will go to accelerate my vehicle and an error message will pop up saying "in order to shift to desired gear you must be in park" or "shift to park then desired gear" and the check engine light, battery light, a lightening bolt red light and the electrical stability control light comes on. my car has shut off on me three times while driving it, once down the road from my home and had to be jumped off just to make it back home, then i was stranded in the middle of a busy intersection and had to have the local police push my vehicle to a near by parking lot and then i was leaving work and all the lights came on so i pulled into mavis tire and had a tech come check it out. as my car was in park and at 0mph my car was stuck in 1st gear which is shown in the pictures attached. i was told to take it to the dealership and the local one here in newnan georgia is absolutely the worst. no one would answer the phone and when i finally got someone on the phone they told me i would have to drop my car off and that it would be a week before they could get to it. i am scared to keep driving the vehicle knowing at any moment it could shut off on me while driving it.

Took jeep in for recalls in 2021 for powertrain software update (tcm module and pcm module) & and safety recall in regards to ptu. received a call from my mechanic today in regards to issues regarding codes for these things. i had noticed that since i had took my car in a year ago my jeep just did not seem the same. never thought anything of it until i needed my brakes changed now and wanted someone else who i actually could trust to take a look.

2016 jeep cherokee. consumer writes in regards to broken control arm bolt.

The svc 4wd light would come on mostly in the cold weather then would go away. every time we had maintenance and mentioned it to the dealership we were told if it was not on while in the shop they could not do anything for it. i was driving and making a left hand turn when the svc 4wd and check engine light came on and the drive train lost power. i was luckily going down hill so i was able to coast and pull over.the engine and the electronics was still in but would not drive. after pulling over i turned the car off and back on and the car worked ok. we had an appointment for the dealer and we were informed the ptu needed to be replaced. upon looking it up online this part has been recalled on the same make model and year as my vehicle but not my specific vin #.

Known service bulletin by jeep. service bulletin number 08-060-16. the parking brake module wiring harness connection can get terminal corrosion through faulty seals in the jeep aka “water intrusion”. water intrusion can get into the parking brake module wiring harness and cause a malfunction of the electronic parking brake. brake will deploy randomly while vehicle is in motion or parked. no current recalls on this service bulletin. apparently can also lead to fires in the rear cargo area. my parking brake deployed while driving. my parking brake deployed when shifting the car into park rendering it immobile. well documented issue throughout the jeep cherokee community.

The transmission began making grinding noises and was losing power. dealer informed me today it is the ptu that needs replaced at a cost of $4000

Meticulously maintained vehicle, had ptu failure at 112,000 miles. no warning lights, started getting loud hum and immediately got in for service.

My emergency parking brake was stuck on (i never turned it on) and i was unable to move my car. it was towed to brown's jeep and was determined their was a leak in the power liftgate that corroded the module. there were recalls for 2015 jeep cherokees for the same reason but jeep claims this is not due to a recall. i asked how i can avoid this in the future and was told this won't happen again. appears not to be a "normal wear and tear" issue.

All of a sudden you are driving and the vehicle wants to shut off like it's getting gas got cut off and it will buck back and forth like a transmission issue then all of a sudden it kicked back in and you continue to drive as normal but if you're at a stop and you go to take off it could be very dangerous if it stalls out on you

Had an issue with my ptu that required to be replaced after finding "internal debris" which started with my 4wd drive light came on. i feel this could fit under an active recall since my 1) make (jeep), 2) model (cherokee) 3) year (2016) and 4) part (ptu) including recall w47 (campaign 20v343) and w48 (campaign 20e037).

This jeep has stalled while on the road several times, more than once almost causing an accident. i have finally figured out that the engine uses more oil than a normal engine should, it does not inform the driver of low oil, and shuts off once the oil is below a certain point. this vehicle is extremely dangerous to be on any road and likely already caused numerous accidents. please do something!!!!!

The contact owns a 2016 jeep cherokee. the contact stated that the check engine warning light was illuminated on the instrument panel. the contact initially called the dealer and was informed that the vin was not under recall. the contact then took the vehicle to an independent mechanic where it was discovered that the thermostat sensor was defective. the contact was provided an estimate and the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 20,053.

The "service shifter" warning came on and the transmission started slipping. if the transmission goes out while myself or kids are on the highway it not only could endanger us, but others as well. i have had this looked at by an independent shop and all it says that there is a bulletin on it.

The contact's granddaughter owns a 2016 jeep cherokee. the contact stated while his granddaughter was at a stand still at a railroad crossing, the rear windshield shattered independently without impact. the contact stated he was not aware of any warning light was illuminated. the driver called the police department and filed a police report. the contact stated no one was injured nor seek medical attention. the driver was able to continue to drive to her residence. the contact spoke to the local dealer and made them aware of the failure. the contact stated an independent mechanic came to her residence and informed the rear defroster on the windshield overheated and burned the cables which caused the failure. the vehicle was repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 69,000.

Excessive oil consumption causing hesitation and stalls in traffic. consumption is approximately 1.5qt. per 1000 mies

See my attachment for full details - ptu was malfunctioning on my 2016 jeep cherokee and while my vin did not have a recall, the part, year, make and model of vehicle all matched.

Car drives when it wants, stops when it wants, all lights on dash come on

Some times when starting from full stop vechile losses power . believe drivetrain failure. have no conyrol until it reingauges usually less than a minute.if i had to get out of the way of something that would be dange r ous .it happens about once or twice a month.

Ptu has failed. dealer says 3k replacement cost. my contention is current recall is not broad enough if other jeep products have same issue. it should be expanded to include all ptus with same defect.

Our jeep started displaying and error stating "vehicle needs to be stopped to shift" and after this error would display the engine would cut off. we took it to the dealership and we were told that the shifter bezel needed to be replaced. it was replaced in march. we we driving our car again on 5/8/22 and error code said "service shifter now" so we went back to the dealership and they are saying the shifter needs replaced a second time.

No messages were displayed when any issues occured. the back hatch stops working randomly. whether your trying to open or close the back hatch, it will not operate by any of the interior push buttons or by using the key fob. i have to manually pull the hatch open &/or closed. i had a technician see this happen as well. i've had numerous times where my jeep will be shifting & it lags a little bit and then causes a loud bang & jolt when it shifts to the next gear. i only drive approximately 6,000 miles/year. any resolution to these issues would be greatly appreciated, amy

On 9/14/21 was driving on highway and car started having a loud noise and brought car to five star jeep in macon ga. the pto unit was broken and i had to have it repaired there - that took 1 month. a second time on 5/5/22, when driving the car on a main road it started making a loud noise again and i was unable to steer or drive the car. pulled off onto the shoulder and waited for aaa to come and tow vehicle to jeep dealership. luckily i was at a light when this happened or i could have hit a person or other car or they could have hot me. car was towed to paulding county ga jeep dealership who confirmed it was the ptu failure and rear diff feels like its binding up from ptu failure while driving. i am dealing with joseph drupiewski at paulding chrysler jeep dodge ram, 1245 old griffin rd, dallas, ga 30157, (770) 406-6926. his cell is 770-599-7541. this is the 2nd time this has happened. i have read online that there is a recall for this on jeeps. nhtsa campaign numbers: the recall for the 2014-2017 jeep cherokee is 20v343. fca’s own number for this recall is w47. the recall for the ptus sold for use in jeep cherokees is 20e037, and fca’s own number for this is w48. there were sporadic warning messages on the car which would say "4 wheel drive overheated, temporarily unavailable". i never used 4 wheel drive. it was popping on and off over a few days,

2016 cherokee limited 4wd - large warning flashing on and off “4wd unavailable service required” on the screen followed by small warning light “svc 4w drive “ that stays consistent while driving. car started to have less pull when accelerating and tires were not gripping nor had same traction as normal. at first it didn’t seem anything was wrong, but at higher speeds, especially on turn or going ip hill more noticeable on dirt or rain, the tires are heard spinning as the car made an effort to accelerate at its normal power. within a few days, i got a an appointment for a diagnostic with a certified jeep dealer and they confirm a problem with a faulty power transfer unit. they said it would cost $3600 to fix. tne diagnostic was $190 the warning light turns on within 3 to 5 minutes of driving and at first it would go off but now stays on. i am not able to accelerate without slowing down significantly when i need to during highway speeds and can’t make turns without worrying it will skid or going a different direction, so i have to keep a strong grip on the steering wheel to have control. i have not repaired it due to the excessive cost. this jeep has been very well taken care of. i am the second owner and it only has a little over 60k miles in 6 yrs. a jeep cherokee limited 4w drive is built for rigor and better for this to happen on 60k miles. currently my vehicle had no recalls and find no records of the ptu - or any part of the powertrain being replaced as of today. i love my jeep and this is disappointing, but more shocked by this malfunction.

The contact owns a 2016 jeep cherokee. the contact stated while driving various speed, the parking brake engaged independently. the contact stated that the service parking brake warning light was illuminated. the contact stated she was able to release the parking brake and continued driving to her destination. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 90,000.

The contact owns a 2016 jeep cherokee. the contact stated that while accelerating from 0 to 35 mph, there was a humming and clicking sound coming from the vehicle. there were no warning lights illuminated. the vehicle was taken to the local dealer to be diagnosed. the mechanic determined a failure with the front power transfer unit that caused damages to the rear drive shaft. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 52,100.

4wd service light on. diagnostic and servicing reveals blocked ptu. there is a recall for it, but it’s vin specific and my jeep is not covered.

I've been told i have a ptu failure. (code: c14a7-9t) my "svc 4wd" light comes on, apparently this is an extremely common issue... i'm out of warranty (approximately 97,000 miles) but it is potentially a very dangerous condition, requiring replacement of the entire ptu. (+$3800) i've had this confirmed by an independent shop and confirmed the code with a dealer.

At approx. 49,000 miles i brought my jeep to an authorized dealership to inspect hard shifts/skips in the transmission shifting. dealership was unable to reproduce issue. at approx. 59,000 my vehicle was fully repaired and guaranteed from an authorized collision center (passenger side impact) when the transmission light began to illuminate. the same dealership cleared these codes without diagnosis for the issue. at approx. 71,000 the 4wd light illuminated and the dealership replaced the ptu, indicating it was "unresponsive" yet not due to collision. days after this repair the module that communicates connection between my vehicle and the starter/alternator has gone out "inexplicably" i believe my model has faulty electrical components similar to the recalled models and i would like to raise complaints everywhere and anywhere that my issue is relevant.

Went out to the vehicle in the morning, inserted the key in the ignition, turned the key to start the vehicle and the battery exploded.

The contact owns a 2016 jeep cherokee. the contact stated upon starting the vehicle, the message service shifter was displayed. the contact stated that upon taking the vehicle to the dealer for a routine oil change, she notified the dealer of the warning message. the dealer informed the contact that it was a known failure; however, the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa. the failure mileage was approximately 55,000.

Ptu power transition unit, many jeeps have same issue over 2,600. jeep won’t stay in park. can roll down drive way. i lost power when turning into intersection almost got into accident with children.

The power control unit of the full time four drive unit is defective and has caused warning lights that made the car unsafe to drive. there is current safety recall by nhtsa 20v343 that applies to 2014-2017 jeep cherokee that applies to my car but does not shows up on the jeep data base. please advise. thank you

2016 jeep cherokee trailhawk 80k miles pto failed in 10/22 had extended warranty but not through jeep @ cost $4k. now with 89k it’s going out again. what can i do

Vehicle stalled out while driving

The contact owns a 2016 jeep cherokee. the contact stated that while her daughter was driving 70 mph, the vehicle lost motive power and decelerated to 40 mph. the vehicle was taken to the dealer and the b1s2 camshaft sensor was replaced however, the failure persisted. the contact stated the vehicle had experienced the failure listed in nhtsa campaign number: 20v343000 (power train); however, the vin was not included. the manufacturer was not contacted. the failure mileage was 97,254.

Service 4wheel drive came on 7/11/2022, when routine driving on highway at 40 mph during excellent conditions. phoned dealer 7/15/2022 to schedule for recall u90 for the catalyst efficiency and to have the vehicle scanned for the service light. 7/26/22 dealer informed active code c14a7-97 ptu motor component or system operation obstructed or blocked, they cleared the code, it came back on, they check fluid level in ptu, it was within specs, found star case s1721000016 referring to the splines on the ptu unit to fray and not function. recommended to replace ptu unit before winter. found recall #21-017-21 for ptu broken input spline. recall states malfunction indicator light (our service 4wheel drive came on) grinding noise coming from under vehicle while driving (this is notated on the service invoice from dealer. ) although, code is different from what is listed for #21-017-21, our vehicle was built during the time frame indicated on the recall (april 2016) and is a 75th anniversary edition cherokee, also listed on the #21-017-21 recall. vehicle only has 37,689 miles on it and has never been taken off road nor has any other mode, but auto been used for driving. cost of replacement out of our pocket was to be $3100.00, after speaking with dealer and indicating this was our 3rd new chrysler vehicle bought from them, they assumed responsibility for half the cost, see attached receipt where out of pocket for us was $1500.00, plus the $120.00 cost to scan for the issue. we would like consideration for a refund of the $1620.00 out of pocket we spent on this vehicle that we feel this issue should have been part of a recall. please see note from invoice that metal shavings were found in the splines of the ptu. safety of this vehicle in a needed 4x4 situation would have been compromised had the unit not been replaced.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the service 4-wheel drive message displayed. the vehicle was taken to the dealer where it was diagnosed with powertrain transfer unit (ptu) actuator failure. the dealer informed the contact that the ptu actuator needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 37,000.

1. unknown component/system failure. it is available for inspection on request. 2. my vehicle will randomly flash an error message while driving "shift to park and then select desired gear." as this error message is displayed, the engine stops while driving. the car is seemingly forced into neutral. sometimes it will start again immediately. sometimes it takes several minutes. it happens completely randomly. it is incredibly dangerous, especially when driving on the highway. i have been lucky that no one has crashed into me yet. 3. i have not had my own vehicle checked for this issues as i am not confident that the solution will be found. i have found hundreds of other jeep owners (various years/models) in online forums complaining about the same issue. the dealerships and service centers have not been able to find a fix, or even identify what the problem is. 4. no 5. warning message reads something like: "shift to park and then select desired gear." this has been appearing randomly while driving. this is an obvious issue with the jeeps that i am certain chrysler must be aware of. i have spent a lot of money on this car, and i am terrified to drive my young children to daycare. i am terrified to drive to work. i need this issue investigated, and i need a resolution. hundreds, if not thousands, of jeep owners need a resolution.

January 4, 2022 i was in and accident. my vehicle was in the repair shop for 90 days. the car was repaired and was in good working order. the other person involved in this accident was a 17 year old female. she was not injured.’ on 4/12/22 i took a trip, stopped for gas, attempted to make a left turn in the station but the car malfunctioned ( like a standard transmission) and ran over the center divider. i filled the tank and no problems afterwards. may 31, 2022 as i approached a left turn the car malfunction, (bucked like a stick shift.) i was struck by another vehicle, my car was hit with such force it overturned, spun around the opposite direction and struck a pole. however, it was not a head on collision because my vehicle had no front damage. the airbags deplored and i had serious injuries and a concussion. according to bystanders, the other vehicle speed was approximately 50 miles per hour; the speed limit on this roadway is 35 mph. it is a dangerous rode with many fatalities this year. the driver in this accident was an 18 year old male. he was not injured. there are no traffic signals for more than one mile. it is a heavily traveled rode and the on and off ramps to i95. i have complained many times to our 911 operator about people speeding, running the red light and stop signs.

While i was at a stand still at a railroad crossing, the rear windshield shattered independently without impact. i did not see any warning lights prior to the incident. i had called the police department and filed a police report as i did not know what happened at the time. no one was injured nor needed medical attention. i was able to drive the 2 minutes home. i had hired an independent mechanic, safelite, to come to my house and fix the windshield. as he was fixing it he made me aware that my rear defroster on the windshield had overheated and burned the cables which had caused the failure. my grandfather contacted the local dealership and made them aware of the failure. the manufacturer had not been informed of the failure.

The svc 4wd (service 4wd drive ) light came on in my 2016 jeep cherokee. the jeep dealership performed diagnosis and the drivetrain control module (dtcm) stored c14a7-97-put motor and the component or system operation is obstructed or blocked. they attempted to update the software of the dtcm and it is up to date. the condition persists and their further testing indicates that the internal power transfer unit (ptu) has failed and the vehicle is stuck in 4wd. the vehicle has not been inspected by anyone other than the local jeep dealership, which was on 8/12/2022. the warning message began the week of august 1st and i scheduled the first available service appointment. after some initial research, jeep had a recall of the ptu for my model year back in 2020. for 2014-2017 jeep cherokees where the ptu has not been previously replaced, the auto maker’s recall number is w47 and the national highway traffic safety administration (nhtsa)’s recall campaign number is 20v343. however, when i checked my vin number, it stated that i had 0 outstanding recalls against it. it is my understanding that if the power transfer unit (ptu) fails to engage with the transmission, the cherokee could lose all power while being driven which could result in a crash or injuries.

The contact owns a 2016 jeep cherokee. the contact stated that while his daughter was starting the vehicle, the gear shifter was shifted to drive(d) however, the intended gear was not recognized and the vehicle was unable to drive forward. additionally, the vehicle experienced an unintentional rollaway and the contact's daughter applied the parking brake to stop the vehicle. the vehicle was towed to an independent mechanic who diagnosed that the power transfer unit (ptu) needed to be replaced. the vehicle was not repaired and remained at the independent mechanic. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 20v343000 (power train) however, the vin was not included in the recall. the failure mileage was approximately 63,000.

Drove car a few minutes and while accelerating the vehicle slowly stopped and all the electrical warning signals went off simultaneously. i was able to push down on the gas pedal, but my car would not accelerate, nor did it sound like engine was running. car would not power off, but would not move in reverse or drive. every possible vehicle warning light flashed on the dash, all 5 lights lit up on the gear shifter at the same time, and the windshield wipers turned on even though they were turned off. i have a video of this. power locks would not lock or unlock car. power windows would not roll up or down. my media screen flashed an error message. state patrol and our local police department had stop traffic to safely move my car off the roadway to a safe location. my car was towed and the battery had to be disconnected, so vehicle would power off.

I brought in my vehicle for the power train update recall and it triggered my shifter light to come on which now they are saying is the shifter bezel and harness and i have to pay out of pocket for. it was not on prior to the recall software update for the power train

2 separate incidents today. while driving down a two lane highway traffic came to a stop . i hit the gas to resume driving but the engine revved and the car didn’t move. i realized the emergency brake light was on showing the brake was engaged. after coasting downhill. i bet the gas to maintain speed but the car jerked and engine revved. i looked at the peking brake and saw that the emergency brake light was on on the dash and the brake had self engaged again.

The contact owns a 2016 jeep cherokee. the contact stated while driving at 30 mph, the vehicle was stopped however, the odometer remained operational providing incorrect vehicle information. the contact stated that while accelerating the speedometer kept running and would not stop. the vehicle was taken to the dealer and the mechanic stated that vehicle was experiencing the failure listed in nhtsa campaign number: 20v343000 (power train) however, the vin was not included in the recall. the manufacturer was contacted and confirmed that the vin was not included in the recall. the failure mileage was 75,000.

I have owned my 2016 jeep cherokee limited for a little over two years. i have had it to a dealership twice now for the service shifter light coming on. the first time it was covered under warranty, the second time it was covered by the dealership because it was only a couple months later. it is now coming back on again and the dealership said that if it happened again i would have to pay for it the next time.

Car has been having issues shifting gears when going uphill/downhill for a few months, only 88k miles never wrecked, during drive a "service shifter" alert came on and all drive/park/reverse lights lit up, screen could not be removed, car repeatedly had issues getting rpms while pressing gas. took to a repair shop and they claimed it needed a transmission liquid flush or brake rotors but neither issues coorelate. this seems to be a frequent issue going on with other jeeps. problem fixed itself after stopping and turning off car and turning back on but still has issues getting stuck in certain gears.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the parking brake warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the parking brake module had sustained water damage and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was approximately 110,400.

The contact owns a 2016 jeep cherokee. the contact stated while driving approximately 40 mph, the electronic parking brake engaged and the contact pulled over. the parking brake warning light was illuminated. the vehicle was towed to the local dealer where it was diagnosed that the tires had locked up and the electronic parking brake needed to be replaced. the parts were not available and the vehicle was not repaired. the contact stated the failure was related to nhtsa action number: pe22009 (parking brake). the manufacturer was not contacted. the failure mileage was approximately 49,000.

Power transfer unit (ptu) failed on our 2016 jeep cherokee at 59,000 miles. vehicle has never been off-roading or abused. nhtsa has previously issued recalls for cherokee ptus but they were vin specific (recalls 20v343 and 20e037 or w47 and w48). nhtsa states that "the power transfer unit (ptu), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. if the ptu fails to engage with the transmission, the cherokee could lose all power while being driven. also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. either situation could result in a crash or injuries." i argue that the ptu defect previously identified is much larger than the small number of vins repaired, and probably extends to most of the cherokee line. if you search the internet for the fca failure diagnostic of "c14a7-97 ptu blocked or obstructed" you will find many, many, reports by cherokee owners who do not have one of the handful of lucky vins. this is clearly a larger issue than previously suspected and a $3500-$4000 repair for the owner. driveline components should be expected to last longer than 60k miles without catastrophic failures.

The transmission failed at highway speed, there was no acceleration. when traffic slowed it did not down shift allowing acceleration. safety is at risk for obvious reasons when you cannot get up to speed on a free way or when you get off the free way and cannot accelerate at a light. the problem has reoccurred again yesterday while on the freeway. the car has not been inspected yet. there was a yellow light that came on and a message that stated transmission needs serviced.

The contact owns a 2016 jeep cherokee. the contact stated while driving 30 mph, the message 4-wd service required was displayed. the contact diagnosed the vehicle and retrieved a trouble code regarding and obstructed power transfer unit (ptu). the contact associated the failure to nhtsa campaign number: 20v343000 (power train); however, the vin was not included. the dealer was notified of the failure but provided no assistance. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 61,000. the consumer stated there is a drive train warranty and the vehicle will be repaired by cowboy dodge in cheyenne, wyoming.

Ptu replace with only 63,000 miles? noticed lite on dash service 4wd recently had rear differential asy drivers rear cv shaft why all these issues is my car on recall list if not it certainly should br

My trailhawk service 4 wheel drive light is on and the dealership says that it is going to cost me $3500 dollars. i first took my truck to a transmission shop and they ran a diagnostic test and it came back that it was a recall for a ptu. power transfer unit. recall #w47 and 2ov343. but when i took it to the dealership they said i don't have any recalls on my truck. please help me, i can't afford to pay for the work that needs to be done. and they are saying that they don't have loner cars anymore just rental cars for $40 a day. i don't have any way to get to work.

The contact owns a 2016 jeep cherokee. the contact stated the vehicle would not start or drive while in the 4wd mode. the contact stated that while operating the vehicle in 2wd mode, the four-wheel drive message was displayed. the vehicle was taken to the local mechanic and local dealer who both confirmed that the transfer case was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 61,000.

The contact owns a 2016 jeep cherokee. the contact stated that upon entering her vehicle, there was an abnormal mildew odor inside the vehicle. the contact stated that while cleaning her vehicle she noticed mold on the front and rear passenger’s side carpet. the vehicle was taken to a dealer where they confirmed that mold had formed inside the vehicle. the contact was provided an estimate for the repair. upon investigation, the contact discovered several articles online related to the issue. the information stated that the firewall was not completed during the manufacturing process; therefore, the vehicle was susceptible to mold forming inside the vehicle. the contact informed the dealer of her findings and was informed that they would look into her findings. the manufacturer was also notified of the failure and informed her that the warranty had expired. the vehicle was not repaired. the failure mileage was approximately 49,000.

At highway speed, transmission disengaged and car was forced to be stopped on road with no shoulder in an attempt to restart and continue to nearest off-ramp. had no warning lights prior to failure and suddenly said “transmission overheating” when unit failed. has not been driveable since.

Based on the findings of road side assistance, due to water intrusion from heavy rains my emergency parking brake is now malfunctioning. it will not turn off when it is pressed in conjunction with the brake pedal. the light simply blinks and stops the car from moving when in the drive position.

Car would not start i bought a battery and 2 days later car was completely dead. no power would not charge. took it to a shop it had no starter or alternator issues. the car will just turn off at anytime even will driving. there is no power and then just open hood and it will start back up sometimes.

Service shifter warning comes on and locks so you can't see your display possible transmission emergency if car shifts while at high speeds

The contact owns a 2016 jeep cherokee. the contact stated that he noticed the esc 4-wd warning light was illuminated. the vehicle was taken to the dealer to be diagnosed. the mechanic stated that the powertrain transfer unit (ptu) assembly had failed with code: (c14a7-97) and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and notified of the failure. the failure mileage was 157,715.

Since i purchased this vehicle it has had issues with the 9-speed transmission. the transmission at times, shifts so hard, it feels like you have been rear-ended. the transmission shifts very hard at times and feels as if it's confused. in addition, there is a dangerous delay from when you hit the gas pedal to when the transmission actually engages. there have been times when i hit the gas to get through an intersection and the car has lost power and the transmission was delayed at least 2-5 seconds engaging; almost resulting in multiple accidents.

Shortly after i purchased my vehicle in 2020 i had a service shifter come on the dash with all the lights illuminated on bezel. i took it to the dealership and it was giving codes to suggest the the shifter bezel and wiring needed to be replaced this was done approximately 07/2021. since then i have had no other issues with it until this morning it came back on. i have looked this up and a lot of jeep owners experience this issue. it is apparent that there is a manufacture issues or issue that i feel jeep is responsible for and needs to fix. with this involving the shifter/transmission there is an obvious safety concern. thank you.

My daughter had the 4 x 4 transmission would not engage warning light went on. we took the vehicle in for a check. the dealership said she needed a pto unit/ptu assembly since it has failed. this repair was quoted just under $3,000. this is our first jeep. i had a hard time understanding why a transmission part like this would fail in a 2016 vehicle. i did my own research online and articles stated that this exact same part was recalled in jeeps from 2014 to 2017 which included over 68,000 jeeps. also over 2,700 jeeps already had the part replaced and were being reimbursed for charges. this is a part that if fails could cause injury or death. when mentioning this recall to the dealership and jeep customer service they said that our jeep was not part of the recall based on our vehicle number. i am so upset by this, as it is a 2016 jeep and it is the exact same part. i also called the nhtsa and the request inquiry is 565252.

The contact owns a 2016 jeep cherokee. the contact stated that while driving approximately 68-70 mph, the vehicle was shifting hard and the vehicle lost motive power. there were no warning lights illuminated. the vehicle was taken to the local dealer where it was diagnosed and determined that the power transfer unit (ptu) needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 92,000.

2016 jeep latitude. 3.2 v6 service 4wd light comes on at 63,000 miles. 3,000 past power train warranty. dealer said ptu is bad. $4,000. for repair. these are defective. a mechanic on you tube shows that the oil in the component leaks into the electronics in the actuator. gears are fine. it seems that oil in the electronics could start a fire.

When driving car if you began to go down hill the car will race motor and run away by its self it is very dangerous in curvy and hilly areas. this cay be caused on a daily bases

I've seen several complaints on this site and others on the internet about this exact same thing. a "service shifter" warning has appeared 3-4 times. it lights up every light on the shift lever / gear control assembly and an alert permanently appears in the driver information display - making it impossible to see how fast i am driving (the mph display is usually there). every single time, once the car was turned off and restarted - the warning disappeared and did not return for a long period of time. that said - anytime this happens - i have to pull over, turn the car off, then turn it on again. there are never any apparent symptoms before nor during the appearance of the warning. i took it to a mechanic, who was unable to determine what the problem could be. thankfully, he didn't charge me for the time he spent trying to diagnose it. it's bad enough the car generates a frightening warning that takes over the speedometer display and severely distracts - but especially when it's apparently an undiagnosable problem. it's clear from the volume of complaints this is a major problem with 2016 jeep cherokees that the manufacturer should address.

During driving the svs 4wd light appeared on the display. about the same time the larger display flashed 4 wheel drive not available along with an audible bell. the jeep was taken to one dealer and the repair estimate was $6900. took to another dealer who charged $134. for diagnosis and said the ptu was defective and the cost would be $3600 but the units were on back order and it could be 2 to 6 months to get a ptu unit. i was told i could continue driving the vehicle but would have no 4 wheel drive. i am driving the vehicle and the bell sounds at interval saying to service 4 wheel drive and that it is not available. fca has not offered any assistance on parts or labor and has said out of warrantee. dealer said that it is a common problem that fca should have addressed.

I’ve had this vehicle for a few years now and at the time of purchase the vehicle had 16,000-18,000 miles on it. it’s a 2016 and i believe i purchased the vehicle in 2019 so i’ve had it for about three years now. i didn’t really start to pay any attention to the shaking/shimmy/wobble that the vehicle has until about a year after i purchased it because at first it wasn’t nearly as noticeable as it is today and i had just upgraded from a cheap little chevy cobalt that was a beater and the jeep was a huge upgrade and improvement from that vehicle causing me to gloss over the problem initially. the problem seems to get worse over time and regardless of me getting new tires, getting them balanced and alignments the same shaking/wobbling/shimmying persists. no issues can be determined that would cause the problem and i am told that the shaking is normal upon reaching higher speeds or that the complaint cannot be replicated. the shaking starts anytime i begin to reach speeds around 45 mph and higher and then seem to stop once reaching speeds around 65 mph . to test further i’ve reached speeds of around 80 mph and again the shaking starts once you get around 70 mph but does not stop shaking when letting off of the accelerator as it does at speeds of 65 mph and lower but instead continues to shake while both pressing the accelerator and letting off of the accelerator becoming worse if you apply the brakes. the shake seems to come from only the front wheels and is violent enough of a shake that it can be visibly witnessed and also felt by looking at the steering wheel and holding onto the steering wheel. issue persist and has not been resolved. tires also show uneven and irregular wear on the tread of both front wheels. front tires need to be replaced more frequently than the rear tires. rear tires always seem to look almost new while the front tires look as if they weren’t changed at the same time as the rear tires. not consistent with what would be considered normal

Vehicle frequently has issues with the touch screen for the radio as well as the mechanical controls for the radio stop responding causing me to be unable to control the volume, power, tuning, using touch screen to control whether i am using the am/fm radio, bluetooth or other media options. when this happens the screen turns completely black as if there is no power going to the radio appearing and acting as if i have not started the vehicle at all. the radio also frequently switches itself from both bluetooth and fm options to the same am channel by itself. i actually had to take my vehicle in to the dealership and pay out of my own pocket after i was driving on a busy freeway and my vehicle suddenly stopped responding to me pressing the accelerator and the dash began flashing . the vehicle then turned completely off forcing me to shift into neutral and restart the vehicle again while actively slowing down on the freeway without any warning. when i restarted my vehicle and i put it back into drive i could then only accelerate to 25mph . when i took the vehicle in i had to pay for them to reprogram my computer and after researching i discovered that this was already a problem that caused a recall but upon bringing this up to the dealership as well as calling chrysler directly i was informed that even though the problem was the same as the recall they issued my vin number was not a part of the recall so they couldn’t and would not do anything for me. the date this occurred may be different from what i put below but with the maintenance records from the dealership i took the vehicle to an exact date can be determined.

Electronic system failure purchase car in 2018 it is a 2016 jeep cherokee electronic brake booster system failure in 2019 again in 2022 driving on the expressway at the second occurrence very dangerous brakes failed due to recurring issue brake booster basically has a three-year lifespan when hazards fatalities lives lost is when recall will be processed? what does it take?

The contact owns a 2016 jeep cherokee. the contact stated that the transmission warning light was illuminated. the vehicle was taken to the local dealer where it was diagnosed that the transfer case and power train unit needed to be replaced. the vehicle was not repaired. the contact stated that the failure was related to nhtsa campaign number: 20v343000 (power train). the manufacturer was contacted but no additional assistance was provided. the failure mileage was approximately 67,000.

When i went to leave work yesterday on my dash a "p" with a circle around it was illuminated on my dash is orange. i also was unable to drive in reverse as my cars parking brake was on. i tried many things to get it to release with no luck. it took about 20 minutes of turning on and off the car, googling, depressing the break and many other items. i don't know how but i finally was able to find the right combination of knobs break petal and excel ration it dropped into reverse. late that evening i attempted to leave my home again it would not allow me to back up. i was unable to use my car and was forced to uber. i have since unhooked my batterie, did a combination of break petal, seat belt, brake release and gas to allow the care to reverse 5/10 times. this i hear is a continued issue with a jeep and i should file this issue with nhtsa.

In december of 2021, we had an issue where the car braking system locked up while driving at a slow pace. brakes seized without as if parking brake was on and we were unable to drive the vehicle. it was locked in place. could not put in neutral, or drive or release any brake. we towed it to the closest auto service who ran diagnostics and determined it to be a faulty brake system. they replaced the antilock braking system module and reprogrammed it, and also replaced the brake sensor and brake booster. all for $2400. the car seemed fine until july 2022 when the brakes seized again while my daughter was driving it. we had to again have it towed and naturally went back to the place where it was originally fixed. they said the brake booster and brake switch were defective. they replaced both. now on monday 11/21 my son was driving the car in philadelphia and the brakes would not work while he was approaching an intersection. he was slamming on the brakes to avoid hitting car in front and luckily he stopped just short of hitting car. the brakes completely seized, unable to put the car in park or drive and had to be towed to a service center. we then had it towed from pa to md to ourisman jeep service center. they are saying that we need to now replace the vacuum pressure sensor and pressure line and possibly the brake booster again but they won't know for sure until the pressure sensor and line is changed. this is getting to be ridiculous and very pricey but most importantly-so so so dangerous!!! this is 3 times the brake have failed (without warning) in less than a year while driving. jeep needs to do something about this or there will be major lawsuits on their hands. i did a search and it seems that this has been a repeated problem with this make, year and model car. why has this not been taken care of? this is a huge liability. i will upload receipts for 1st 2 repairs but for this 3rd instance the jeep is at the jeep service and hasnt been repaired yet

The right side visor came loose, not being able to hold any position, hanging to be a distraction and impeding view. the issue seems to be a plastic component of the swivel joint broke just above where it's reinforced by metal. i assume both sides have similar construction/design, at risk of this mode of failure. a quick internet search leads me to believe this is common, with others indicating the breaking at the same place. although this may be considered a convenience item, the function of shading sun, and its place within the field of view, makes it a safety concern.

Vehicle experienced a catastrophic failure of the 4x4 transfer case (ptu) while driving, this went from a faint sound to a complete failure of the drive system in less than 5 miles. vehicle was rendered completely un-drivable almost immediately. if i had been on the highway i think this could have been a very serious incident that may have locked up the drive wheels. fortunately, i was on a side road going only 25 mph at the time. dealer has no repair parts available, manufacturer claims no responsibility, although i have read in forums on line about many similar type failures.

The ptu failed in my 2016 jeep cherokee. this was diagnosed when the svc 4wd light came on in september. the problem code is c14a7-97. from my online research i know this is a persistent problem with jeeps with model year 2014-2017 resulting in multiple recalls because the problem has resulted in vehicles being disabled and multiple crashes. however, my vin number was not included in those recalled by chrysler. i ordered a replacement in early october and was told the part would be ready in 4-6 weeks. it is now two months later and the part is still not available. i’m told that at this point the part won’t be available until january. the vehicle transmission began making noises over the weekend related to the ptu. this is clearly a persistent and extensive safety issue that chrysler is negligent in addressing. i have also been told by the service department at the dealer that there are 389 other jeep drivers waiting for this part.

I have a failed power transfer unit (ptu) 4wd light is on. this should be considered a recall i found that thousands of jeep owners have this same issue

4wd service light comes on and the awd system disengages while being used in slippery conditions, the system sometime clears and the system will re-engage.

My electric parking brake engaged when i parked my car, as it should have as i have auto park brake engaged, but when i got in the car the next day the rear left parking brake would no release, and even after resetting the car by taking the battery off and checking fuses to make sure nothing had blown, the brake never released and my car produced an engine warning light and the parking brake light never turned off even though the rest of the brakes released. the light on the trigger on the center console flashes 24/7 now and none of my e brakes work now. i'm not sure why it does this but it has prevented me from using remote start since my engine light is on even though it has no other problems, and from using my e brakes to park, which has been quite rough on my transmission since i almost exclusively park on hills. i know this has been a problem for a few jeeps in these year models now and it seems too common to be used error.

Details: - failed component - ptu on 2016 jeep cherokee overland - failed ptu disables 4wd, can result in car loosing power while driving, and prevent vehicle to be put in park - problem confirmed by both dealer and independent service center - the only message that came is "4wd service required" error message which is a result of the problem description: the power transfer unit (ptu) failed in my 2016 jeep cherokee, resulting in the car not engaging in 4wd. the ptu is an important element of the all-wheel-drive system. a failed ptu may not be able to maintain a connection between the transmission and the front wheels. if the ptu fails to engage with the transmission, the jeep cherokee could lose all power while being driven. also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. either situation could result in a crash or injuries. there are already two recalls involving the jeep cherokee, and they involve the same problem. however, the vin of my car is not included in those recalls.

The contact owns a 2016 jeep cherokee. the contact stated that while his fiancé was driving approximately 35 mph, the vehicle crashed head-on into a tree. during the crash, the front-end was severely damaged but no air bags deployed. during the crash, the driver sustained head and neck injuries rendering her unconscious. the driver also sustained an injured right knee, leg contusions, and lacerations; along with chest and torso injuries. the driver was transported from the scene to seek medical attention. a police report was taken at the scene. the vehicle was towed from the scene. the vehicle was later deemed destroyed by the insurance company. the cause of the failure was not determined. the manufacturer and local dealer were not yet notified of the failure. the failure mileage was 70,000.

In multiple occasions the vehicle engaged automatic breaks while driving without any obstacles around. some of those were accompanied by a break warning in the dashboard. in all cases, the break disengaged, and it was possible to continue driving the vehicle. it was lucky that there was no car close behind, as it would otherwise cause an accident. the vehicle was taken to an auto repair shop. they were able to replicate the behavior but were not able to pinpoint the cause.

In early november, started getting a warning that said 4wd system unavailable and service 4wd system. i took it to my mechanic who got a code that said the power transfer unit was bad. he looked it up and said there was an active recall on this. i took it to a dealer ship , and they confirmed this. however, according to them and jeep, there is no recall on my vehicle. with so many ptus failing, how can there not be an extended warranty/recall on this part. i'm afraid to use the vehicle in the snow because if it switches to 4wd, i'm worried the unit will fail and i will be stranded.

When i was driving my 2016 jeep cherokee limited through the grocery store parking lot today to pick up my groceries at the front of the store, my emergency parking brake suddenly came on and made my car skid to an abrupt stop. fortunately, the pickup truck behind me did not run into the back of my car. a message on my dashboard said to depress the brake and then the emergency brake button to release the emergency brake. i did that, but as soon as i tried driving forward, the emergency brake kept automatically turning on and abruptly stopping my car. i was blocking traffic, so i had to turn the steering wheel to enter the closest available parking spot by repeatedly releasing the emergency brake and lurching forward a few feet before being abruptly stopped by the automatic emergency brake over and over again until the car was safely out of the way. i had to call the grocery store to have them hold my groceries and then call a friend to drive me home because it is sunday and all the service garages are closed. thank god i was not out on the highway. i recently complained to the jeep dealership that it appears the previous recall repair to fix water leaking into the back of my car has failed, but they said there is no further recall for that. now i see there are several owners with this same emergency brake problem that is most likely related to the leaking water. the previous recall said the car is unsafe and could catch on fire due to wires shorting. it is unbelievable that jeep is not recalling these cars again to truly fix this very problem they previously admitted is very dangerous!!! the previous recall did not fix the problem of water leaking into the rear tailgate and now my car is malfunctioning and has standing water in the trunk. dear god help me.

Seems to be slipping

Service 4 wheel drive is on my 2016 jeep cherokee. took it in to the dealership and they said it’s my ptu. my car should have been included in the 2020 recall on ptu. the jeep can seize up and it can stop working. it also can not go into park and can roll away. not safe at all.

Jeep cherokee 2016 has known technical service bulletin (tsb) 08-060-16 for electronic parking brake (epb) malfunction. the epb remains in the on position and automobile is not drivable nor safe to drive for risk of parking brake engaging without warning. reason for the malfunction is due to water corrosion and damage to the connector module. (see attached pictures). according to our mechanic, the main issue is the part(s) needed to fix the issue are not available and not expected to be available until january 30, 2023. the time frame for this part continues to be pushed back. originally was december 26, 2022.

Power transfer unit (ptu) grinding at low gear. went to dealer and said it’s shot. car has 104,000 and these are fully contained cases so you can’t change the oil…

My 2016 jeep cherokee limited which has the 2.4 l tiger shark engine is failing miserably. there is a extremely obvious ring around the entirety of the engine block. the manifold gasket has failed. the head gasket has never been removed by myself or by a jeep dealership who had my authority to do so. the indicator lights on my vehicle still have not illuminated other than alerting in me i had a faulty water pump which had to be replaced at 75k miles. the oem thermostat is plastic. not metal as it should be considering the elevated temp produced by 2.4 l tiger shark engine. that engine has destroyed the gasket. the damage started at the right hand side”opposite of oil opening” about the middle of the gasket head. my vehicle was serviced by jeep multiple times at napleton’s jdr in west palm beach and the jeep dealership in greenwood indiana. no one brought to my attention that i should have them investigate that. instead alerted me to my windshield wipers needing to be replaced, mind you a had done that the month prior from the same dealership. i question now why the engine was so very deeply cleaned when i purchased it and they even cleaned it twice in the days between me seeing and picking up the vehicle. they are aware of this. they were doing the oil changes. i asked how the oil was they always just said a bit low and never mentioned it unless asked. my next statement will be the now knocking pinging pistons. mind you this tiger shark engine lifters/pistions are put in motion by oil pressure. strangely the same problem tiger shark 2.4l is known for. no wonder so many people complain of there cars becoming immobilized when oil is beyond low. this is a very expensive fix. they knew it. jeep would bankrupt if they had to either fix every single 2,4 l tiger shark engine and likely the multi air flow ones also. when i’m truth they should be totally replaced a blow head gasket and full engine tear down to replace lifters, head gasket+seal piston rings, spark plugs…

My "service shifter" light keeps coming on. i have had it looked at 2 different times before. i have owned the vehicle for almost 2 years, and has done it after the 2nd month of having it.

The contact owns a 2016 jeep cherokee. the contact stated that upon having the vehicle inspected, the contact was informed by the technician that there was a crack in the oil engine housing and needed to be replaced. no warning light was illuminated. the vehicle was not repaired. the dealer and the manufacturer were notified of the failure and the contact was informed that both were aware of the failure, but no further assistance was provided. the failure mileage was 140,000. the vin was not available.

The contact owns 2016 jeep cherokee. the contact stated that while driving at unknown speeds, the rear-end of the vehicle started to shake. no warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the power train axle shaft needed to be replaced. the vehicle was not repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and the contact was informed that the vin was not included in a recall. the failure mileage was approximately 157,000.

Service 4wd light came on due to bd power transfer unit

My power transfer unit needs replaced at 39554 miles. jeeps similar to mine have been recalled with the same problem. my service 4wd light came on which alerted me of the problem. i no longer have 4wd functionality on my car. i had the problem diagnosed today by the medina auto mall dealership. driving with a failed power transfer unit is dangerous.

Service 4wd light is coming on. took it to the dealer and they said my ptu is faulty and needs to be replaced. this is not covered under recall because my vin number is not included. upon research, over 60,000 jeep cherokees made from 2014-2017 were recalled for this same problem. my jeep cherokee is a 2016. this should be a recall for all models/vins since mine falls in that range but for some reason is not included in the recall, yet is having the same issues.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, there was an abnormal oil odor inside the vehicle. no warning lights were illuminated. the vehicle was taken to an independent mechanic, where it was diagnosed that the oil filter housing was cracked and needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure and confirmed that the vin was not under recall. the approximate failure mileage was 86,000.

Car randomly looses all power. i was driving with out any indication of a problem then the car stalls out causing a life or death moment. when i was about to get the car to restart i was overwhelmed with codes noting loss of communication with almost all body controls. 84k mi

Car refused to exit cruise control, again instead it accelerated. i pressed again and again cruise control to stop it did not respond. repeatedly and more frantic i pushed pushed the button as stopped cars grew closer. the car started to accelerate instead and refused to stop even when pressing the brake. i was able to push the brake down enough to get to engage neutral after multiple attempts. i feared fir my life and for others due to not being in control of the vehicle that was not responding to commands. i was told that the vehicle had been serviced for this problem when it happens to me prior and the dealership refused a free update due to a tsb saying it has been corrected already and i would have to pay. the dealer didn’t even not my vehicle as i asked. i was told if i’m not paying i’m not a customer and they don’t note a account for non customers. jeep dealer greenwood indiana. they also wanted to charge 400 to find out why i had water leaking in the back hatch on the drivers side and said they had no knowledge of a issue with that and would not note a non customer acct for that either. approximately march of 2022 definitely the year maybe later in the month of the year. it was not winter though

Vehicle hesitates, vibrates, looses momentum, shutters, almost stalls when ac to touched since the day i bought it at napelton jeep in palm beach fla. i was told it’s a jeep thing. the engine roars to like like it’s fighting to start. a fan sound will go on and off non stop effecting the power and rpm’s. a loss of power happens and then the car goes back to normal after a completely shaking the cab vibrating and shuttering

The contact's sister-in-law owns a 2016 jeep cherokee. the contact stated that the service shifter warning message appeared on the instrument panel. the contact inspected the vehicle and discovered that both the bezel and the column inside the wiring harness needed to be replaced. the manufacturer was notified of the failure but offered no assistance. the local dealer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 60,000.

While driving, when attempting to accelerate, the vehicle dies. have to pull over, shift into park and attempt to restart. sometimes restarts quickly, sometimes you have to crank and crank. also dies if you have to stop suddenly. example, when someone pulls out in front of you or changes lane/swerves in front of you. problem was intermittent, in cold weather, when vehicle was cold. now, it is likely to happen at any time. this creates a dangerous situation, trying to get off of the road when it dies. check engine light is on, and "lightning bolt" dash light comes on when vehicle stalls. ran diagnostic - revealed no code.

The component that needed replacement was the ptu (power transfer unit). my service 4wd drive light began going on so i brought it to my mechanic who told me there was a recall associated with this diagnostic code and to bring it to jeep dealership. i then brought to dealership, was charged $160.00 and told that the recall was not for my particular vin number and the cost of the repair was $3,000. when i googled this issue, there were all of the same warning lights, and all told that the ptu had failed. i fond it hard to believe that this same unit is faulty in the same year, make and model but only in specific cars? isn't it the same part? i had to save up for the repair as it was costly. i was told that the car was drive-able. i was then driving with my daughter in the car and the car stopped accelerating and warning lights came on. i had to coast into a parking lot and the dashboard flashed to put the car in park. i put it in park and then car still would not accelerate. i called jeep customer service to try and discuss this matter, as i could not afford the repair but need my vehicle for my job. they told me there was nothing they could do and there was no recall on my vehicle. the problem has been repaired by an independant service center on 2/8/23 for $1430.00 i have been a loyal jeep customer for over 20 years and was very disheartened by this latest issue and how it was handled.

Car has only once had a mil light activate. it was at 76000 and required a thermostat replacement. cost 250 mechanics labor and part cost. the car has needed to have1qt added every 2k miles. no oil light comes on. when i purchased the car at 72k i would smell gasoline and burning oil. took it to napleton jeep where i bought it and had the oil changed to be safe. the same week i purchased it. mechanic informed me it was “just a little low” 3qts. the car holds 5,5 - that’s more than a little low. he nor the manager informs me of oil consumption problems. the car currently has oil sitting on top of the engine. i will add a picture of the cars engine the day after having the oil changed and the excess oil cleans off. the image will show the amount of oil that was back on it just from driving it home a 12 min drive not stop and go. dealership finally noted it was 3 qts low. contacted fca. they refused to do anything but said to start a oil consumption test. they suggested the emmison recall should fix the oil consumption. fca was aware that i couldn’t put 1500 miles on the car before the long block engine replace for the class action lawsuit on tigershark engines last day to file claim was in 7 days. they were aware all dealerships refused to give me my paper work for servicing and oil being low prior

Nhsta website states form approved: omb no. 2127-0008; expires 08/31/2021 located top right hand corner of complaint page. it is unknown if all reports being made are being validated. attempts to make contact about this have been unsuccessful and no emails replied to. informed my stated attorney general. no reply was received

This is directly copied from the nhsta.gov website in regulars to recall repairs. this is false information. the car has not had the emission recall completed. the item has been on back order since the notice was mailed to me. on first attempt jeep dealership o brian in greenwood indiana says the part is back ordered. there is a national shortage. they can not complete repair. refuses to note my account that i contacted them for repair. 14 months when first. 2nd attempt the part is still back ordered and they are un aware of when the part will become available. they are booked 7 months out for repair as the item becomes available: 3rd attempt jeep dealership washington st indianapolis. dealer says. 4-6 months for repair and asks me if i need the vehicle. i said yes it’s my car, my transportation. i’m am offered to leave the car on the lot and they will try to fit it in when they can. they will not offer a car to use while mine is waiting on the lot. 4th attempt still i am told at jeep greenwood 3-4 months but i can leave the car and they will get to it eventually. i decline. i call fca october 2022. inform them that i have been making contact and no one is able to fix the car. i explain the vehicles decline over the past months. i tell them my emission warranty was ending within 200 mil.abd asked what do i do. they told me to park the car and not use it. they won’t note my acct that i contacted them trying to avoid the end of warranty loss. they won’t pay for rental car while mine is parked to avoid miles as that was there only solution. they would not call the dealerships to force a service appt. also refuse to tell me the tsb bulletins associated with my vin. i asked them to note all the cars issues i am experiencing. i was told to tell a dealership. i even mentioned the cruise control not disengaging and increasing instead. water leaking in the back on electrical. no reply nada recall data refreshed on mar 11,2023 0 unrepaired recalls associated with this vin

Ptu unit failed.took to dealer confirmed ptu failed.

Engine oil cooler failure, had to be replaced. known issue per 3 techs. leaks oil onto engine and exhaust. no warning, just the smoke and smell of burning oil. occurred at 73,200 miles more or less.

Received message on dashboard service transmission after 22,700 miles and bringing car to delearship where car was purchased and has been serviced i was just informed transmission is out need new transmission. this is my second jeep at the same dealership with transmission being a faulty one, also with less than 25,000 miles

My dash is bubbling up. the topsy the windshield needs replacing.

Warning system telling me of a problem. problem with the transfer case. 4 wheel drive issue. only about 65k miles

Let's start with my vehicle was first in the shop back in february for a failed brake line. some how it failed. then my thermoset unit failed. not sure why on that either. then they noticed some other issues were fixed. i got my vehicle back. a few days later my vehicle was back in the shop because my transmission kept doing something causing me to keep getting kicked out of gear causing me to stop in the middle of the intersections which could have caused an accident. i lost my acceleration control and while driving i kept losing traction. then supposedly fixed it. then the same day i got it back i had to send it back to dealership due to the transmission kept getting kicked out of gear causing me to get stuck in the middle of an intersection. they finally towed it. apparantly they need a part which is currently on back order for some unknown reason.

On 1/30/2023, i had a flat tire and called aaa for assistance. the aaa technician was unable to remove the tire and said the vehicle would need to be taken to a full-service auto shop. i then called firestone complete auto care to see if my vehicle could be looked at there. the firestone technician let me know the problem with getting the tire off was relating to the lug nuts. he explained jeep started using a 2-piece lug nut, where water gets inside and causes swelling. the technician said he has seen this numerous times in jeeps...and mentioned it should be a recall because it is a safety issue. i contacted jeep 5 times about this. they said there is no recall, and they didn't really care to help me with this. i ended up paying to replace all the lug nuts on my vehicle because i didn't want to have the same thing happen or worse. the people at jeep have been very dismissive about this, although i have seen many complaints and reviews relating to the same lug nut issue.

This car has had reoccurring issues related to the engine, ignition module and starter. it breaks down every few weeks. it has left me broken down and stranded on freeways, city roads and most recently on the side of a hill. when the key is inserted, it will not turn over completely and even after the key is removed the engine continues to make clicking sounds as if it is still trying to turn over and it smokes from underneath the hood. there were no warning indications. it has been taken to the dealer numerous times for the same issue but they do not find a problem and return it back to me just for it to occur again. or the dealership will say they've fixed it but nothing has actually been done to the car. the dealership continues to be negligent. after the most recent occurence of the car leaving me stuck on the side of a hill and smoking, it was brought to the dealership august 2021 and still remains there as they continue to give me false hop in repairs. i have now not that vehicle in my possession for 6 months.

Bad ptu unit in jeep part #68307403ag. have not been able to drive jeep for half a year now due to bad ptu unit. jeep will swerve and driver will lose control of steering. warning stating 4wd is currently unavailable this will have approximately every 15-20 mins. ptu has been on back order for over 6 months now.

This problem started 3 o 4 day after i got the car from the dealer, i was driven to my work in highway 70 lonoke arkansas and suddenly my car started to shift back and started to lose velocity and others cars started to pass me, was very scary ,i took the car to the dealer and they told me, they don't know what happen with the car,they don't let the mechanic to fix it and i took the vehicle to o'reilly, they scanned it and found that was the coil and sparkle,so i bought both and they recommended the next door mechanic tire and lube. in lonoke, the car run good for 2 months because i fix it february 8th 2023 and april 4 again i was driven back from my work, the check engine come one a message of transmission service show up, the car started to backup or speed, lose velocity, took it to the mechanic, they scanned it again and show a code p0887 that mean,tcm need to be fix or the software computer. all this happens in less of the 3 months that i got this car, i got the car in january 17th 2023.is very important for my safety and the safety of others to know, if is any anomaly with those cars, that can't be fix no matter what, because right now today april 6th i am sitting here waiting the dealer call me for take my car to be checked it and i m scare to drive, because i don't know how the car go to behave and also already, i have a lot of money invested in this car that even doesn't help me to get to work, i scare for me and others. i can't drive in the freeway i 40 because with all this problem from the car i can get in a very very bad accident.

For last yr i keep having car want stall did recall on it. helped for bit, then it’s always wanting stick between 2/3 when trying change gears. on different recall it fixed for bit the temp on transmission bouncing back forth a lot in temps. i have recorded video to show it. now my engine light is on for p0441 code with power train possible evap leak. it just keeps being one problem after another like it’s not wanting to get gas to it what seems like. it’s all happened over last year and engine light came on sat

Power train is failing; service 4wd light blinks on and off affecting the driving of the vehicle. dealer stated is a failing ptu; but my vin is not in the recall from the 2014-2017 jeep cherokees safety recall w47 / nhtsa 20v-343. dealer stated the part is on backorder and there is no expected timeframe for repair/replacement. obviously, a larger problem for this specific vehicle make/.model it appears there is a need to extend this recall to all jeeps; as the ptu's seem faulty for all jeeps from 2014-2017. my jeep is a 2016.

Start stop system is malfunctioning. it will go off that it is malfunctioning after i go down the hill or up the hill sometimes if it’s wet out it’ll just go off but it’s not working and the other problem i’m having is the engine oil coolant housing. cracked. i noticed a bad smell of oil, then when i parked and came out of the store a bunch of oil under my car and further inspecting with my brother who was a mechanic, but retired said it is the oil engine coolant housing. he doesn’t understand why they put plastic for that type of part. both of these problems started in january 2023

My vehicle shuts down once a day, every morning after about a couple minutes of driving. the engine shuts off, the dash notifies me to "shift vehicle into park then desired gear" but with my engine off, i have to restart my car as well. my car won't restart unless i try over and over and hold the key while turning the ignition. occasionally i get a "service shifter" notification on my dash but no lights or notifications besides that. i've been to one jeep dealership service department so far and they were not able to locate the cause.

I took my jeep to get serviced on march 16, 2023 for a 'service shifter' light. this had already been replaced before and had a 2 year warranty so this was fixed however my issue now lies that last week around april 20, 2023, i got another light indicating "service 4wd". i took my car to the dealership today to be told the diagnosis was "internal pto failure". i was quoted an insane amount to repair and was told that the part is not available as it is on back order. after looking this information up online i see that jeep had multiple recalls for this same issue for vehicles 2014-2017 however mine is not appearing on the recall. i called jeep and was told there was nothing they can do and i'm extremely upset because the simple fact that the part is on back order let's me know that this is a common issue that others must be having as well yet jeep has yet to take any action for their faulty equipment. this poses an immense danger for me because the repricautions are that if i drive my vehicle i am risking my life in that the car might come to a complete stop mid drive. should i be in an accident i can only hope jeep will take accountability for their ignorance and delayed responses. if jeep is aware of ptu/pto issues with their vehicles all jeeps within the 2014-2017 timeline should be eligible for this replacement under the recall and the part should be mass produced to ensure every customer gets from point a to point b safely. when driving my car home from the dealership i felt my car tug when making a sharp left turn and my car swiveled immediately thereafter. i also noticed that it is taking immense amount of effort for my car to accelerate when pressing the gas which terrifies me that it will simply come to a complete stop and jeopardize my life at any given moment. this needs to be addressed asap and a new recall needs to be issued to remediate this error.

All of the warning lights on the dash light up at once. the car then suddenly goes into limp mode. the car has been to the dealer 4 times for this problem. the dealer thought is was a bad module, however the car is continuing to have problems after replacing it twice. i'm scared to drive the car. we already had a problem with the car with oil consumption where the car would turn off while driving, the dealer fixed that problem.

The contact owns a 2016 jeep cherokee. the contact stated while her daughter was driving approximately 35 mph, the transmission was slipping. the contact's daughter pulled over and turned off the vehicle and was able to restart the vehicle. no warning lights were illuminated. the vehicle was taken to an unknown local dealer, where it was diagnosed that the power transfer unit (ptu) needed to be replaced; however, the vin was not included in nhtsa campaign number: 20v343000 (power train). the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 80,000.

The contact owns a 2016 jeep cherokee. the contact stated that while the brake pedal was depressed at a stop, she then depressed the accelerator pedal; however, the vehicle delayed two to three seconds before responding. the vehicle then stalled. the contact was able to restart the vehicle after several seconds. the contact stated that while making a left or right turn, the vehicle stalled without warning. the contact stated that she had to wait several seconds to restart the vehicle. the vehicle was taken to an independent mechanic to be diagnosed. the contact stated that the spark plugs were replaced, and a tune-up was performed but the failure recurred. no warning lights were illuminated. the vehicle was not diagnosed or repaired. the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 91,000.

Sometimes when driving a message comes up that says check shifter. i cannot get the message off and have to pull over and restart the car, sometimes a couple of times before the message goes away. this happens often.

Sometimes when i mash the gas pedal to pull out from a stop it hesitates and doesn't move, then is sluggish when it does. this has happened often. it's dangerous.

Ptu. car jumps while in park

Ptu failed at 81000 miles and needs to be replaced. this repair is estimated to cost me $3400 and happened after just completing regular maintenance on the vehicle. when the service awd light came on the vehicle swerved on its own into another lane and could have caused an accident.

I’ve been doing my research and the same issue my car is having many keeps have also had. on highways our card will go limp and stall out. the engine light will come on and the four wheel drive will become not functional. this is a severe issue in winter. as well as the lack of control on highways. i was driving on the highway going 65 up a hill my car engine light went on i lost all acceleration had to coast to the shoulder. when this happened i turned my car off and back on i couldn’t accelerate up the hill and stayed rolling back it took 45 minutes being shut for me to get out of limp mode. it does it to me every single time i leave my house now. the scanner will not show what’s wrong i’ve put 100s of dollars into my jeep trying to fix the issue and it’s still the same. this is a sever issue for winter and highway driving. it also feels like the wheel gets hard to turn when this happens. it also sounds like the engine is shaking badly or thumping.

Ever since i bought this vehicle new in 2016 every once in a while it was like the transmission was skipping a gear. today i was stopped at a red light and then excelerated(not heavily) to go.. and it seemed to keep slipping and would not pick up speed.. i had vehicles behind me so slowly moved over to the shoulder, put vehicle out of gear and then back into gear.. hesitated a bit and then went fine.. this was the scariest incident for me. only has 95000 kms. checked vin.. lots of power train issues.. but like the others.. my vin has not been recalled.. i think this issue needs to be looked into .. with so many of the same complaints.

Tire and brake , bear , park brake etc less 6 month issue

The contact owns a 2016 jeep cherokee. the contact stated that while making a turn, the vehicle experienced the death wobble. no warning lights were illuminated. the vehicle was taken to an independent mechanic on two occasions to be diagnosed. the contact was informed that the rear knuckles needed to be replaced. the vehicle was repaired twice; however, the failure recurred. the vehicle was then taken back to the independent mechanic, where it was diagnosed that the rear knuckles and knuckle bushings needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 170,000.

Engine and drive bad engine but just bought less 7 month ago

The contact's son owns a 2016 jeep cherokee trailhawk. the contact stated that while his son was parking, the transmission was shifted into park (p), the contact's son lifted his foot off the brake when the vehicle sporadically accelerated, crashing into another parked vehicle. no warning lights were illuminated. no injuries were sustained. a police report was filed. the vehicle was towed to the contact's residence. the contact related the failure to nhtsa campaign number: 23v302000 (power train). the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 121,000.

The contact owns a 2016 jeep cherokee. the contact received notification of nhtsa campaign number: 23v302000 (power train) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Recently my emergency brake locked up while driving and lost control and bumped my head pretty hard the car would not release it brought it to jeep dealer they said it’s corrosion due to water intrusion in the electronic emergency brake module after doing a little research on finding that a lot of people are having the same problems and have reported them to you. i also called jeep and had a customer service representative. that was very rude and did not care about the accident. i’ve just been in is there anything you can do as my car is stuck in the shop at the moment, don’t want to put a new part in if it’s going to happen again because it’s a manufacture defect, and i also don’t want the brakes to lock up while me or my wife is driving. this is very dangerous and needs immediate attention now

We were told at dealership that the vehicle needs a new ptu, however, we are not under recall as of now. this looks like a widespread issue with 2014-2016 jeeps and they need to be replaced.

I don’t as on vacation in the smokey mountains. i turned a corner, heard a noise and my jeep wouldn’t go anymore. luckily there was a pullout near me and i coasted in. i had to walk about a mile to get a cell signal to call jeep. a tow truck came 4 hours later and it took over 3 weeks to get repairs. the power transfer (a known defect) was the issue. it was replaced by jeep under warranty. i only had a little over 26k miles on the vehicle at the time. it was dangerous because had a i been higher up in the mountains or on an interstate, it could have cost me my life. additionally, i was alone and the knoxville tn dealership where the vehicle was towed was absolutely no help whatsoever & rude to boot!

My emergency parking brake module failed. the module would then engage the emergency brake randomly causing it to stick and create a very dangerous situation. i was able to get the brake to disengage and drive to the dealer for repairs. the repair took awhile and was expensive. i’m extremely fortunate i wasn’t driving when it happened, and i went immediately to the dealer. this was an incredibly unsafe situation as the brake will engage even when driving. my jeep was stuck in front of the dealer where i parked it with the brake fully engaged. they came to get me to show them how i got the brake to disengage and move the vehicle into the shop. the brake module is in an unfortunate place with no protection from water damage. a leak (probably from the rear sunroof drain coming unattached) caused my damage. jeep has known about this defect for a long time. my damage was in fall 2020. i’m just now reporting it because i’m having emergency parking brake issues again only 2.5 years later. this is extremely unsafe and jeep must be held accountable.

I had the emergency brake module replaced in nov 2020 at a cost of over $900, plus a rental car for 2 weeks. yesterday, 05/28/23, my emergency brake started setting itself again, plus the dash shows same error codes as before. being a holiday weekend, i took it to the only place that was open. they cannot fix it. it requires the dealer. it’s the same issue as before. the emergency parking brake sets every time the vehicle goes into park. i’ve been able to get it unstuck 2x, so i didn’t have to have the vehicle towed yet, but i’m not sure i will be able to get the brake unstuck again. it’s very scary driving it because the emergency can engage randomly at any speed. this is an issue the nhtsa must investigate further. clearly with a second failure of the same system, there is a serious safety issue. warranty doesn’t cover it because it’s out of warranty. extended warranty doesn’t cover it because it’s “water intrusion”. chrysler/jeep has known about this issue. it’s a manufacturer defect and a serious safety issue. chrysler/jeep needs to be held accountable before someone is seriously injured or killed.

The contact owns a 2016 jeep cherokee. the contact stated while driving 25 mph or less, the vehicle was losing motive power and the vehicle decelerated and came to a stop. the contact waited several minutes before restarting the vehicle. the contact stated that there was a banging sound coming from the transmission. the speedometer was blinking and the service 4wd warning message was displayed on the instrument panel. the failure occurred approximately 4 times. the vehicle was taken to the dealer who diagnosed that the power transfer units (ptu) had failed. the contact stated that the failure was related to nhtsa campaign numbers: 23v302000 (power train) and 20v343000 (power train) however, the vin was not included in the recalls. the manufacturer was made aware of the failure and the contact was referred to the nhtsa hotline for assistance. the approximate failure mileage was 72,000.

The contact's daughter owns 2016 jeep cherokee. the contact stated that the service 4wd warning light was intermittently flashing on the instrument panel. the vehicle was taken a dealer to be diagnosed. the mechanic discovered a failure with the power transfer unit (ptu). the vehicle was not repaired. upon investigation, the contact discovered nhtsa campaign number: 20v343000 (power train) which he linked to the failure. the manufacturer had not been notified of the failure. the vehicle was not repaired. the failure mileage was approximately 90,400.

The contact owns a 2016 jeep cherokee. the contact stated while driving 40 mph, the “service 4-wd” warning light illuminated on the instrument panel. the vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit and informed the contact that the unit needed to be replaced. after investigating the cause of the failure, the contact related the failure to nhtsa campaign number: 20v343000 (power train). the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 60,000.

The contact owns a 2016 jeep cherokee. the contact stated while driving at approximately 50 mph, the steering column was moved, and the 4-wd warning light illuminated. the contact stated that the light remained illuminated until the wheel was straightened. additionally, the contact stated that when the steering wheel was turned, a grinding sound was coming from the front of the vehicle. the vehicle was taken to a dealer where it was diagnosed that the powertrain control unit (pcu) had an internal malfunction and needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 73,000.

Blower module, a/c module and yes it’s available anytime. for starters my a/c doesn’t work completely and i have a newborn that cannot be in this vehicle due to that issue. also with my first encounter with the issue, my car turned off and all the lights came on then turned off and warned that autostart/stop didn’t work, and my emergency brakes didn’t work along with my traction control. the a/c error has be confirmed by a dealer for me, but they said it was rare for a bunch of electronics to go out with it. the vehicle has not been looked yet by a manufacturer dealer due to money being tight. the car stopped working for about 5 minutes with my brother inside the vehicle. the lights flashed on then threw out all those warnings i had mentioned up top.

While driving on the freeway transmission went out without any warning or signs. was going 65 mph in the fast lane and engine rpm went up but speed dropped to 35 mph almost getting rear ended and barely made it to the emergency lane.

When i came to a stop, and turned right or left, i could hear a low "growl" in the rear.this started around april, i went for my oil change and regular maintenance on june 2 and mentioned to my mechanic about the noise. the warning light "service 4wd" was coming on. a computer check was done. it was suggested it was most likely a differential issue with the 4wd. the repairs were not done at the time. i reviewed the cost of repair/replace and also found reports of other people with the same vehicle and issue. i saw the campaign #23v-302, 20v343000, and fca recall 45a.

Ptu failure, dealer cannot effectively perform recall 45a without a whole ptu replacement, at a cost of upwards of $4000. this is a known issue with the ptus in these jeeps, with numerous service bulletins and recalls regarding the part. failure of the 4x4 system has put my, and others’ safety at risk because unreliability in inclement snowy weather conditions and forcing the vehicle into 2wd mode unexpectedly could cause loss of traction or control. the problem is well known, simply search “jeep cherokee ptu failure” and hundreds if not thousands of other owners have experienced the same issue. the component has been inspected by a jeep dealership/service center and confirmed to be faulty. at highway speeds, seemingly randomly, the warning message “4wd system temporarily unavailable” would sometimes come on briefly, then go away. after failure of the part, “4wd system unavailable, service required” would come on persistently and 4wd was not functional at all.

The contact owns a 2016 jeep cherokee. the contact stated that while her son was driving at an unknown speed, there was smoke coming from the liftgate. fellow motorists alerted her son of the failure as he pulled over and allowed the liftgate to cool down. the contact stated that her son was able to drive the vehicle home without further incidence; however, the liftgate failed to open. the dealer and the manufacturer were notified of the failure; however, the vehicle was not included in nhtsa campaign number: 23v338000 (electrical system, structure). the vehicle was not repaired. the failure mileage was 78,000.

The contact owned a 2016 jeep cherokee. the contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. the contact stated that the vehicle caught on fire from the front seats onward. the contact stated that the fire expanded to the garage, causing the whole residence to catch on fire. the contact stated that the five adults and two children, who were occupying the residence immediately exited the residence. the contact was able to extinguish the fire with the assistance of the fire department. a fire department report was filed. the contact did not recall whether a police report was filed. there was no injury sustained. the vehicle was totaled. there was no further information provided. the manufacturer was notified of the failure, and a case was opened. the manufacturer later informed the contact that the case had been closed as they were unable to investigate the remains of the vehicle. the contact related the failure to nhtsa campaign number: 23v338000 (electrical system, structure), however, the vin was not included. the failure mileage was approximately 100,000.

I was driving mid day today and i noticed my display on the dash had gone dim as if the headlights had turned on and the dash lights dimmed expecting it to be dark inside. i then got a ding about the auto shutoff when stopped feature not working (this has been dinging for a few years and hasn’t worked since shortly after i got the vehicle in 2018, however it’s been working the last few weeks). i was pulling into a grocery store looking for a spot when all of a sudden the car died. i lost brakes and power steering but luckily was going slow. i turned off the key, put it in park, and it turned right back on. i pulled into a spot and then noticed the engine light on. i’ve read countless forums about this exact issue. other owners have experienced this since their jeep was brand new. i’ve had this for 5 years without issues until lately. prior to the is event, my car was experiencing the same issue with the display dimming. a week prior to the stall today, i was driving around 70 mph when the dash dimmed and i think went completely dark for a bit. i got a ding about the auto shutoff and another stating that 4wd was not available. i tried to turn my headlights on and off but there was nothing. i didn’t have any blinkers either. i pulled over, turned it off and back on and all was fine the rest of the hour-long drive home. i am extremely concerned about it stalling, especially if i’m turning in front of traffic at an intersection. this is not uncommon and other owners are concerned for their safety as well.

For months now i keep having something wrong not sure whats wrong either it’s engine, powertrain. it keeps doing different stuff. first it’s acting like it want to dye like stall out for no reason. sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. the other day i had issues trying to put into reverse to back up hit the gas and it just accelerated really bad but didn’t move almost like it was stuck in gear. i’ll be driving down road and out of nowhere my car accelerated gears to 3/4 wouldn’t go down when i was going 40 on straight road. took few minutes to unstick. whatever is going on seriously needs looked into bc i am worried it’s gonna cause me get hit. this been going on for couple years and i am about ready to trade my jeep in for different dealer

My electronic parking brake malfunctioned again. the vehicle was parked and turned off without activating the parking brake. when i returned to the vehicle and restarted it the parking brake was engaged and would not turn off. in addition, the red ‘brake’ light, and yellow electronic park brake warning light on the dashboard appeared; the odometer was flashing. after several attempts putting the vehicle in d and then r, in effect “rocking it”, the parking brake did disengage. all of the lights remained on. each time the car was placed back into ‘park’ the parking brake would re-engage, and i needed to go back through the same process to disengage the parking brake.” about the third time, the parking brake permanently engaged and could not be disengaged by any means. the car is at the dealer to have the brake module replaced for the 3rd time, all due to water intrusion. water is getting in the electrical systems. there’s a recall for a minor water intrusion issue on the lift gate! this is the same issue. please issue a recall before someone is seriously injured or killed. this brake could engage at any moment and easily cause a collision.

I just bought my vehicle and i looked it’s been driving funny i took it to the shop they said i need my ptu fixed when i looked it up there is a recall but i don’t understand why my car not involved in the recall when it’s majority jeeps problem right now

My "service 4wd" light continues to come on and the shop said my ptu needs replaced but my vin number isn't part of the recalls so it's going to cost me several thousand dollars.

Driving down the road the emergency brake engaged and the car stopped. if there had been a car behind me, this would have created an accident, especially if i had been on the highway. i have read that others have had this problem and there is class action suit.

The srv 4wdr light is still coming on after getting the recall work done on the ptu at the fox jeep dealership today. a spline was replaced i think. recall 45a. i believe the whole ptu is bad.

The contact owns a vehicle 2016 jeep cherokee. the contact received notification of nhtsa campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

I was sitting in park waiting to pump gas and when it was my time to pull forward, i shifted into drive and when i pushed the gas pedal my emergency break was on without me turning it on. about 30 minutes later this happened again. i turned off the vehicle and turned it back on and when i did, the emergency break came on. i am concerned that the emergency break will engage again when put into drive without me knowing.

Approx. 4 weeks ago (6/14/23), the service 4wd service light started to come on/off at random times in my 2016 jeep cherokee (upon starting car, putting car in reverse, making a turn and just during driving). on 6/22/23, i took my vehicle to an independent auto shop to see if they could pull a code as to the issue of the service 4w drive light and they could not pull a code to find out what the issue was. i then scheduled an appointment with a chrysler/jeep dealership on 7/6/23 to have them investigate the service 4wd light. i was advised that the ptu (power transfer unit) needs to be replaced as metal was found inside. a new ptu has been ordered as of 7/11/23 but was advised that this part is on backorder with no eta. upon research, jeep issued a recall in 2020 for 2016 and 2017 jeep cherokees over ptu's affecting 93k vehicles. i believe the internal recall # was 45a and the previous recall # was w47. my 2016 jeep cherokee (64k miles) was not a part of said recall. i believe jeep has a larger problem with the ptu's being used in their vehicles but does not want to admit it. upon reading the nhtsa part 573 safety recall report - 23v-302 regarding the recall of the ptu's, the safety risk is a loss of motive power which can cause a vehicle to crash without prior warning. my jeep may not have had the component parts numbers listed in said report but did the recall for the ptu's go deep enough than the part numbers listed? has jeep really corrected the issue with their ptu's? at this time, i do not know if i have a safe vehicle to drive. i do not know if i am putting myself and other's at risk for an unknown time period. i am concerned about the safety of driving my vehicle based on the safety recall report.

Ptu motor failure.

Parking brake electronic module experienced water corrosion, automatically engaged right electronic parking brake & brake would not release. this issue has been reported on the same makes/models as my vehicle and a recall was issued- my vin is not covered in the recall, though it’s apparent it should be. this is a dangerous issue as the water corrosion caused the parking brake to automatically engage with no solution for releasing due to the water damage.

Transmission light will come on. then i'll lose power. i've taken it to my local jeep shop who have said it's a bad ptu.

4wd service light came on for 2 mins then would turn on off after driving for 3 weeks. then light came on and would not turn off. car was taken to independent auto shop and was diagnosed as a bad ptu (power transfer unit). currently waiting for service at jeep dealership. service wait is over 3 weeks. car is stuck in 2wd and has no traction control even if it is stated as being engaged. front wheels spin on slightest touch from a stop and on turns at speeds over 35 mph.

Alike several other report i have read on here, my service 4wd dashboard light came on. i took it to the oxford dodge dealership where i purchased it and was told the ptu (power transfer unit) needed to be replaced and is currently on backorder. i am concerned that 1000’s of jeeps 2016&2017’s had been recalled for a ptu issue, but like mine and several others on here they were not included in the recall yet her the issues arise and fear that there may be a lot of jeep’s needing to be recalled and that ppl’s safety is at risk if not performed.

My 2016 jeep cheroke with 75,000 miles started to show a yellow 4wd service light. it would come on and off. i brought it to a jeep service repair center, where it currently sits, and they confirmed the ptu is no good. needs to be replaced at a cost of over $3,000. and to make matters worse, i was advised not to drive the jeep because it is a safety issue! also, there is a recall out for "certain" jeep cherokees, not mine, with the same exact issue! my jeep cherokee was manufactured during the time of the recalled cherokees but it isn't part of this recall at this point?! i do not have $3,000 to repair a failed ptu which is part of a recall but not my jeep "yet," but if i am driving the jeep and the ptu totally fails, the jeep will lose power to the wheels and it can cause an accident. jeep knows this ptu is an issue but won't help. this is a safety issue.

The ptu has failed and needs to be replaced. there were no indicators of it failing, and had it gone out completely while driving it could have caused a serious crash. dealership has evaluated it, and stated there is no recall and the part needs to be replaced for a cost of over $3,300. there is a national backorder on the part as other vehicle owners are facing the same problem. there were 2 recalls in relation to the ptu in similar models of this vehicle, but they did not address all cars made during that time frame, and the latest safety recall was a software patch and didn't actually replace the faulty part.

Vehicle had been running fine .then coming home from work friday came up to a yield sign went to press on gas heard a noise then car drifted to a stop wouldn't move in drive or reverse was able to drift to side of the road. was a lot of traffic driving by wasn't able to inspect the car. called for a tow truck they got my car on a flatbed and took vehicle to dealership were i bought vehicle. they looked at jeep next day said it needs a new transmission. i've read about a lot of people having issues with the zf 9 speed transmission. if this were to happen on a highway someone could be killed or seriously injured. chrysler, jeep have been having problems since 2014-15 with the 9 speed transmission they were supposed to have fixed the problems in 2016 but sounds like there fix was unsuccessful. thank you

Ptu fail the second day of purchasing my car on my birthday with my 2 daughters was in the car with me a 1 year old and 2 year old the car made a big boom and stop it put it self in park. i took the car to a shop yes it was confirmed the ptu yes i took it to jeep no they appeared after that happen

The vehicle just cuts off while in the middle of driving and everything shuts off. new battery installed 2 months ago, no loose cables, plenty of gas. cutting off while driving poses a very bad hazard. the last time it happened the shop that had recently changed my oil two weeks prior said it was due to loose battery cables and it has now been a month since that occurrence took place. now it's happening again.

Since inception of purchasing the vehicle in january 2019, i have experienced a sudden jolt, banging sound/feeling. in the beginning the issue was subtle. in addition, i have felt a sudden loss of speed. it should be noted i did not seek any service at this time. as a side note, sometime in 2020/2021 i received a letter of a recall for fault ptu however this was for another jeep i owned no longer in my possession. this prompted me to call mopar to see if my current vin was possibly on that first recall of jeeps however i was advised it was not even though i had experienced the same issues described. fast forward to as of recently august 2023, i received a recall letter with this current vin and proceeded to the nearest dealership for repair. i was advised the repair was a software update. as i was leaving the dealership after the update, i felt the loss of power, jolt and grinding when turning to backup with the service 4wd illuminated. i reparked and walked back inside the dealership when i was advised the repair was only a software update. in addition, i was advised a diagnostic test could be done for $175. i was advised to wait a couple of key cycles to see if the issues corrects itself. the software update has since not corrected itself and i feel as though i am at risk of an accident. this issue is getting worse with my vehicle and is a safety concern. i feel as though i am being penalized for faulty ptu which is on the manufacturer for costs to assure correction/repairs made. thank you your time in reading this.

Our vehicle is currently at the dealership for a power liftgate electrical issue. there is a documented recall for 2016 jeep models regarding the power liftgate. our vehicle does not show any open recalls but this should be investigated as being associated with the active recall for power liftgate.

My 4x4 service light came on and i was advised by the dealership that my power train unit needs to be replaced.

Dealer is refusing to replace a failed/noisy ptu as it does not have the mil code. stellantis own paper work states it “may” have codes. not that it must. they have refused to replace the part under the xj1 warranty extension.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the "shift from park to drive" message displayed. additionally, the svc warning light illuminated. the contact shutoff and restarted the vehicle; however, the failure recurred. the vehicle was taken to the dealer, where the transmission shifter was replaced. the failure recurred. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 65,000.

I was sitting at a red light when the light turned green i hit the gas and i heard clunk truck put it on park got out to check andy car rolled backwards into a man's car then wouldn't go forward or reverse and then after awhile mechanic got there and said the right front axle came undone from the ptu some how

The service 4wd light has come on and i have no awd or 4wd so i took my jeep to merlins to get diagnosed. they reported back to me that code c14a7-97 ptu motor came up. they also told me that it is a safety recall and to take it to jeep to have repaired. i have called 4 jeep dealers and they have all told me that i do not have any open safety recalls and it will cost between 3 to 6k to repair. i have goggled the code and my jeep does fall within the years of the recall and they have extended the recall. merlins gave me the screen shots of the code and the safety recall and my jeep should be included it it. i only have 61k miles on my jeep. i want to get my jeep added to the recall or added as an independent recall.

Automatic trunk does not open with either inside button on dash or outside button on latch. so i had to open it manually. while it was up the motor spontaneously activated, causing the trunk lid to hit me on the head. when it did hit my head, it did not automatically go back up. the issue is intermittent and when i took it to the dealer, they could not replicate it. this has happened several times.

While driving my jeep the service park brake light came on and shortly after the park break automatically engaged and brought me to a stop, it has been in the shop 4 different times for this same issue and they can’t get it fixed, i get it back and it just continues to happen over and over, this is a huge safety issue and i would like there to be a fix for it

The svc 4wd light has come on. i cannot switch to any of the 4wd modes. i do not have the locking differential or anything, just the standard ptu that comes with the jeep limited. when i press the brakes when switching from park to drive or reverse, there is a clicking noise in the shifter as well. i am not sure about the safety of myself or others at the moment, as this just happened. the problem has not yet been confirmed by a dealer. no body official has yet to inspect the vehicle component. the svc 4wd light came on intermittently for about a week, and is now on permanently.

Car hesitation to accelerate and jerks when driving from a start . took it to the dealer and they couldn’t get a code from issues. the issue happens sporadically but will be taking car back again to see if they can figure it out after next incident.

I own a 2016 jeep grand cherokee trailhawk (vin [xxx] ) that just had a service shifter message and required a shifter replacement due to a faulty shifter. my jeep was in-service as of october 2015 and it is my opinion that it should have been a part of the s28 recall on the grand cherokees. i have requested reimbursement from jeep and was told it would be denied because it was not under the covered vin. i requested that the dealership keep the part in order to confirm it was the same defect, but they said it was already destroyed. i feel like jeep did not do a wide enough recall to cover all vehicles with that defect and would ask for you to look into it and assist me with getting reimbursement for the costs incurred. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

4wd sensor came on. ptu bad and needs to be replaced. feeny in midland mi quoted $2,400 to fix. back order is difficult due to part not being made right now they said. it has 71k miles on it.

Transmission failed in vehicle with only 96k miles. when attempting to accelerate, car would not switch gears properly and this hinder the ability to gain speed. we had an original diagnosis that the input output sensor needed to be replaced, and after weeks and several thousand dollars, we were told that the part still failed and a whole new transmission needed to be put in.

Passenger airbag inadvertent deployment. warning lamps: service airbag system service parking brake 4wd unavailable driver seatbelt not fastened phone unavailable occasionally check engine description leading up to incident: several days of seeing warning lamps. limited driving. disconnected battery for 8 hrs. reconnected battery. backed out of garage into driveway. sat in car idling at 2000 rpms with ac on. after 3 mins, passenger airbag deployed. additional info: nothing on passenger seat at time. no work had been done in or around ip. {instrument panel}.

The ptu has failed on my vehicle a 2016 jeep cherokee 75th anniversary with 61k miles . yes the vehicle is available for inspection my vehicle no longer has 4wd or all wheel drive and is slipping and sliding all over the place now. i could get into an accident. dupage jeep & merlin's have both diagnosed the jeep. from what i have read there are about 65 thousand or more jeep cherokees that have the same problem as me. they were under a recall. the service 4wd drive light came on and i lost all wheel drive and 4wd.

Complete loss of power while driving.

Driving my vehicle back home for a local store 1.5 mi from my house and the off road warning light came on and then the steering wheel turned left while i was driving on a straight away. managed to get to my driveway but looks like the right front wheel has detached from the truck altogether and won't move. could not get my truck no further than the edge of my driveway. it should not be coming apart like a puzzle.

The car has been stalling when the fuel level reaches the half point for over a year now. now it is stalling at any time regardless of the fuel line level. recalls completed and up to date. informed it was a software issue. car still performing the same after recall.

Keep makes a loud grinding noise when i turn right or left. sounds like it’s coming from the back & underneath. took it to a mechanic & he checked every thing. it’s not the brakes. he couldn’t figure out the problem. i’m scared to drive it. don’t want to have the bottom fall out; which is what it sounds like is going to happen. there are recalls that sound like what the problem is but of course they aren’t for my car.

-the transmission will, on occasion, shift hard and even slip to the point where it stops moving. -it is available for testing and inspection. -our safety was jeopardized when, while making a left turn in a high traffic situation, the vehicle stopped moving when attempting to change gears. the rpm climbed significantly, but the vehicle slowed to a stop and finally the transmission re-engaged and i could complete the turn and fortunately the driver of the oncoming car was able to avoid colliding with our vehicle. i have experienced this problem of the transmission not engaging on several occasions since the first time which occurred on approximately august 1st 2023. -my repair shop test drove it but couldn’t get it to slip.no other inspections have been made. - i didn’t see any waning lamps.

The contact owns a 2016 jeep cherokee. the contact received notification of nhtsa campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. the local dealer was contacted and determined that the parts were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and determined that the parts were not available. the contact had not experienced a failure. vin tool confirms parts not available.

Ptu has failed and there is not 4wd or rear wheel drive. dealer flashed but didn’t replace the ptu.

Touchscreen delays for a few minutes sometimes and won't turn on immediately when vehicle starts. i'll drive down the road a ways before it comes on. and if it's not on i cannot control heat/ac or see backup cam

The contact owns a 2016 jeep cherokee. the contact stated while driving 40 mph, the parking brake engaged and disengaged independently. the brake warning light was illuminated. the vehicle was towed to an independent mechanic to be diagnosed. the contact was informed that the failure was due water leaking into the electrical system. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 4,672.

I purchased my car brand new in 2016. i did not drive the vehicle often since working in nyc and parking was impossible. then we had the pandemic in 2020-current and i have been working from home for the last 2 years and 8 months. the car had been in an indoor garage and occasionally i would take the car for a ride and then the car wash. i took very good care of the vehicle. on september 11, 2023, i had to meet a client in white plains, ny and decided to drive. when i got to white plains, ny i entered the garage and parked the car. immediately, the brake light came on with two yellow lights. then i was unable to reverse the car and/or go forward. since i was already in a parking spot, i left the car in it's position and thought that i would take care of it when i return. when i returned the emergency brake light was blinking and i was unable to move forward and/or backwards. the brakes were engaged so i kept pressing the emergency brake hoping that the brakes would disengage. after about 45 minutes turning the car on then off and pressing the emergency brake the brakes disengaged and i was able to move the car. the next day i mentioned the problem to my dad (who is a mechanic and engineer) and he came to my house to inspect the car. when he opened the back compartment of the vehicle it was filled with water. my dad tested the brakes and again the brakes were engaged and the vehicle would not go forward and/or in the reverse. the brakes would not disengage. my dad had to tow the car to a mechanic shop to have them remove all the parts in the back. the mechanics inspected the vehicle and found water leak on rear trunk of car which affected the e-brake module. disassembly in the rear of the car was performed in order to dry the water which they say entered through sunroof of vehicle. this has been a mind blowing experience and the worse part is that the manufacturer (fca) states they cannot help me. this is really evil and wicked with jeep cherokee.

The parking brake has engaged several times at low speeds in parking lots, comes on when turn the vehicle on, and when placed into park. not sure if it will do it during high speeds, at the shop now. it happened during the power transfer unit failed and should be looked at as a part affected by that. we had no issues until the ptu failed, and the parking brake started coming on when we put the vehicle into park, then would do it, the last time, the parking brake must have been instructed by the ptu to engage while the vehicle was in motion or shorted from a electrical surge from the ptu. the dealer doesn't think they are related, but i disagree. the service transmission, service 4wd, system unavailable, check engine light, abs, traction control, brake light, all came on and the parking brake engaged while pulling out into traffic, i got it to the next drive while dragging the rear tires, i was going about 20-25 mph.

Emergency brake will not disengage and is effecting braking and driving. it has been inspected but 2 different mechanics who have been unable to resolve issue. this has ruined my brakes and has made the vehicle difficult to drive.

When i am driving ( mainly around 40 mph ) my vehicles automatic transmission will out of the clear blue slam into gear. this does not happen all the time but many times. i have taken it to the dealership on numerous occasions but because they cannot get the vehicle to do it while they are driving it and it does not throw a code they are unable to find or fix the problem . i have called the chrysler customer service number many times and have been told the supervisor will call me back but never does. this has been going on for the last 4 years.

After making a left turn and giving it gas to get up the road the car suddenly stalled and had to come to a complete stop. almost as if the car had went into park but it was still in drive. service transmission message came on board and check engine light. had to have a rollback come to tow home. car is still not operable. i’m about to contact jeep. i did read online about the investigation for 2015-2022 jeep cherokee . the electronic brake malfunction because of corrosion due to water leak

In the last 6 months my electronic parking brake engaged and it would not disengage. towed it to the dealership twice. the second time it froze in a parking lot and i blocked a parked car for over an hour. additionally, there were multiple times my jeep lost total power while driving. made a left into my neighborhood and was almost broadsided. not good at all. as i type this has been towed to the dealership. dangerous.

The contact owns a 2016 jeep cherokee. the contact stated while driving 55 mph with the cruise control activated, the cruise control system failed to maintain the set speed. the contact stated that the speed fluctuated up and down erratically. no warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 40,500.

I have a 2016 jeep cherokee with a bad driveshaft and bad ptu that’s been recalled on most jeep except for mine. i don’t understand why it wouldn’t be every jeep included in that recall since obviously my jeep should of been included with the ptu going out on it. it’s definitely not safe to drive like that. my neighbor who is a certified mechanic looked at it to confirm the issue. the first warning i had that something was not right with it is the service 4 wheel drive light kept coming on and off then started making horrible noises.

My power train unit has failed to work properly and needs to be replaced. several years prior to this occurring, my transmission kept skipping, jumping when i would accelerate from a stop, every time i took my vehicle to the dealership for this problem, it would not happen. they said, unless they personally witness this problem first hand, they could not repair my vehicle. my extended warranty has now expired. i believe the transmission skipping was the beginning of my ptu problem.

Was driving and my parking break engaged on its on for several seconds and then disengaged on its own.

Heater line snapped at the neck of male fitting.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “4wheel drive unavailable service required”. the vehicle was taken to an independent mechanic where it was diagnosed that the ptu failed, and the contact was informed that the vehicle was included in the nhtsa campaign number: 23v302000 (power train). additionally, the contact stated that while driving at an undisclosed speed, she heard a clunking sound at an undisclosed location of the vehicle then the vehicle decelerated while the accelerator pedal was depressed. the dealer was notified of the failure and confirmed that the vin was not included in a recall. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 95,000.

Light engine on but off plus wires ? also issue wires all of engine or other keep flasher off and on also issue tires i bought 4 tires and blade brake issue after bought dealership i have told but they rip off but issue not safety hard to explain english also feel hot in car without heat and gas fill but not show plus hot inside ..

My emergency brake is automatically engaging randomly. i was at a red light and it engaged and my vehicle would not move while in drive. i had to shift to park and back to drive in the middle of traffic.

The contact owns a 2016 jeep cherokee. the contact stated while driving 45-55 mph, the message "service four wheel drive" was displayed. additionally, the contact stated that the failure recurred while attempting to engage the 4wd mode, and the vehicle failed to respond. the vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (ptu) had failed and needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 23v302000 (power train); however, the vin was not included. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 127,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? i am currently experiencing a ptu error that is a common issue with most jeeps, such as mine. i did a recall check and there is a recall for the same error; however, my jeep vin does not qualify for it. nor does it qualify for the extended warranty that is out there for the powertrain unit. this common jeep issue with the ptu has been causing a decrease in acceleration for quite some time. i took it into jeep and they said a flash update had already done; however, the next step was to install the ptu hard drive. this was quoted between $3-$4k. after doing some research, i discovered that there was a recall for the same part but my vin does not qualify for it. at the same time i discovered that there is an extended warranty for the ptu; however, my vin does not qualify for it. how was your safety or the safety of others put at risk? there has been a decrease in power when accelerating, especially when driving on the highway. has the problem been reproduced or confirmed by a dealer or independent service center? i took it into my local jeep to get it diagnosed and they confirmed it is a ptu error. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no, just jeep. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? there is a "svc 4wd" light that was turned on when this started happening.

The contact owns a 2016 jeep cherokee. the contact stated while driving 30 mph and making a turn on a backroad, the vehicle stopped abruptly as the electric parking brake engaged independently. the contact stated that the vehicle went into limp mode and became inoperable. the check engine warning light and the service transmission warning light illuminated. the contact was unable to pull to the side of the road. the contact shifted into park (p). the vehicle was towed to the residence. the manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. the vehicle was then towed to the dealer, where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa action number: pe22009 (parking brake). the failure mileage was approximately 103,000.

The contact owns a 2016 jeep cherokee. the contact received notification of nhtsa campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2016 jeep cherokee. the contact stated that while driving out of a parking space, the electronic parking brake engaged inadvertently, and the vehicle stopped. the contact stated that the parking brake lever was independently lifted, and the parking brake indicator light was illuminated. the contact stated that the failure recurred several times while reversing. the vehicle was taken to the dealer, where the failure could not be duplicated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. the failure mileage was approximately 65,000.

Park brake service warning is flashing on. this is also engaging the park brake and unable to disengage it.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, the 4wd intermittently failed, causing the rear tires to not engage. the 4wd warning light was illuminated. the vehicle was taken to the dealer, where it was diagnosed that the ptu needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. the failure mileage was approximately 140,000.

The contact owns a 2016 jeep cherokee. the contact stated that while his daughter was driving at an undisclosed speed, the 4x4 warning light illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 23v302000 (power train), but the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 80,000.

The vehicle is losing power. sometimes all dash lights will flash then die. sometimes i stop at a stop sigh and it just loses power. sometimes while driving it will just lose power in the middle of the road causing a huge safety concern.

The contact owns a 2016 jeep cherokee. the contact stated while his daughter was driving at an undisclosed speed, the 4-wd warning light illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 20v343000 (power train) and 23v302000 (power train) but the vin was not included. the manufacturer was notified of the failure, and a case was opened. the failure mileage was approximately 80,000.

See attached document for complaint

Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which fca put out a tsb for but when you do take the car in the code is not stored in memory, so they refused to repair it

My car continuously sends off the “service shifter” warning across the screen. many other cars the same year, make, and model have been recalled for the same exact thing, stating that the wiring harness for the shifter is faulty, but my specific car wasn’t on the recall list. i’ve taken it to my dealership many times and they can’t ever find anything immediately wrong with it. once the warning pops up, you cannot clear it off of your screen until you shut your car off and turn it back on, hoping it doesn’t reappear. the dealership can’t ever give me a straight answer as to what’s wrong and can’t ever find anything wrong with it. they just take my word that the warning goes off. i’ve been dealing with this for over a year and it’s very frustrating.

One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire two the rear differential cracked leaking fluid could possibly lock rear wheels at speed

The following happens approximately 2-3 times per month for the last 2 years: while accelerating, my vehicle jerks/stalls. vehicle has not completely died but there is hesitation when resuming driving. i have taken it to malless automotive here in indianapolis in june 2022 and december 2023. technicians could not determine cause. vehicle did not jerk/stall during test drives by technicians. no warning lights occur prior to incidents.

I got 4 changed but still issue tires bad air pressure

Service 4x4 light came on and took to jeep dealership. diagnostics came back with bad ptu and part is on backorder. the backorder dates continues to be pushed out with no actual eta. i bought a jeep with 4x4 capability because i live in the mountains were it snows. this vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.

Unfortunately, the ptu (power transfer unit) needs to be replaced in my vehicle. jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. my vehicle was not included in the recall. i have been advised by both a jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. there is no eta on when there will be availability of the part. i did contact the jeep 800 customer service number and was denied any assistance. i am now having to pay $250/week to rent a vehicle and cannot get the jeep repaired.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, the "service 4wd" message was displayed. there were no warning lights illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (ptu). the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 23v302000 (power train) however, the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 60,000.

I was driving my car and as i was driving my car shut off and would not turn back on. right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (p,r,d,n) i was reading that the shifter should last as long as your car does and this is a big safety issue

The vehicle constantly loses power no matter the repairs i’ve came to notice it starts this during winter season

The contact owns a 2016 jeep cherokee. the contact stated that upon starting the vehicle, the service 4wd drive warning light illuminated momentarily and then disappeared. the vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (ptu) needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the contact stated that the failure was related to nhtsa campaign number 23v302000 (power train). the failure mileage was approximately 50,500. the vin was not available.

My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. the light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . i had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. it happened again once or twice before it completely just stopped engaging even when i tried to engage it. car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. the odometer started flashing a day or so after the initial issue began. now i am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.

The power liftgate stopped working. this is the exact issue described in the 23v-338 / 49a recall. the year, make, and model of my car are the same as detailed in the recall, but this specific vin is not included. the issue is due to an electrical short that poses a fire hazard. there is no manual way to open the liftgate, it completely relies on the functionality of the electric system. it is clear that the 23v-338 / 49a recall should include a wider range of vins including mine.

The service 4w drive indicator came on on the vehicle while i was driving in light snow of about 1 inch. i was unable to stop because the wheels spun and felt like they were not spinning in sync. i spun out and narrowly missed hitting 3 cars. my wheels spun wildly and the jeep picked up speed as i tried to stop. luckily i did not hit anything. a few days later i was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. i have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my ptu is not covered under the recall that is on vehicles oof the same year for the ptu and manufactured during the time the ptu is being recalled for. the dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. there is also a 6-8 week wait to have the repair done. i am afraid to drive my own vehicle on snow or wet roads since i don’t want to lose control.

While i am driving my car feels like it shifts into neutral but i am still in park. no control of car and breaks. then the dash says "shift into p then select desired gear". the only was to get the car moving again is to shut it down and restart it. when i do this it makes a loud sound. this very dangerous as i do not have control of the car and it happens without warning. no errors, check engine light or anything. i have scheduled an appointment at the dealership but i cannot get an appointment for about a month.

The contact owns a 2016 jeep cherokee. the contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. the parking brake was activated to stop the vehicle from rolling. after restarting the vehicle, the message "service four wheel drive" remained illuminated. the vehicle was taken to the local mechanic who diagnosed that the power transfer unit (ptu) was faulty and needed to be replaced. the vehicle was not yet repaired. the local dealer and manufacturer were notified of the failure. the contact was informed that the vin was not included in the nhtsa campaign number: 20v343000 (power train). the contact stated that the vehicle had experienced te failure listed in the recall. the failure mileage was 135,000.

Service 4wd light came on. car has driven with irregularities at times accelerating. took to dealership and they said the ptu is bad with no way to get the parts till the end of february 2024.

The contact owns a 2016 jeep cherokee. the contact stated that on several occasions while driving at various speeds, the vehicle lost motive power. additionally, while the vehicle was turned off, the contact received notifications that the vehicle was losing power. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 88,193.

Engine light came on oil light came on. had it checked..oil is leaking from the housing directly onto the engine could cause fire.

Vehicle losing power, causing transmission to slip. shifts out of park by itself occasionally. took to dealership and they said that the ptu would need to be replaced

After getting catalytic recall done my car has had delay and hesitation. the car is extremely hot underneath it and is loud while accelerating and idling. have taken it back to the original dealership for the issue and they continue to say nothing is wrong.

Car losses power while driving, it will turn off. shift to p and select gear comes up. it also has 4 different recalls that doesn't allow me to register but when contacted dealership they informed me that they didn't had parts for it, they didn't know when the were going to get them because it's in back order, to keep checking at the end of each month to see if the get any. this is not acceptable, as it's not the owners fault. i don't have a drivable car, don't know when it's going to get fix but i still have to make my car payment.

When the ecoboost is active car will shut down upon attempted restart of ecoboost.

No accident but my jeep cherokee has a gushing leak - oil housing filter is leaking oil straight into my engine - auto shop informed me it is extremely dangerous and i cannot drive my car as it could cause my engine to catch fire, i am not without a car. i got quoted $847.70 - higher $800's to fix this. it is shown that there have been past recalls on other jeeps due to this. i have no way to pay for this. jeep's engine light is on now and won't go over 40 mph

I have been trying to get into my dealer for months concerning this recall they continue ton give me the run around and have been no help

No specific incident, but there has been a few times where when i am stopped at a stop sign and try going it goes and then stops in the middle of the intersection, luckily no oncoming traffic was coming either times. also, my oil cooler i think it’s called has been leaking. i know there’s been a few recalls on the power train: automatic transmission that i was never informed on until now when i logged into my credit karma account. nothing was ever mailed to my house to notify me.

Check 4 wheel drive indicator light came on. brought to dealership and they confirmed something is wrong with ptu motor. code c14a7-97. i see there has been recalls for this as it’s a safety issue(campaigned number 23v302000. vehicle may lose power) but i don’t see any recall information when i input my vin number. if this is an issue with other vehicles why isn’t my vehicle coming up in the recall notice? please let me know if this can be part of the recall.

In 2020, fiat chrysler america recalled 67,248 units of the 2014-2017 jeep cherokee in the united states over a transmission issue that could result in a loss of power or rollaway situation. i'm currently experiencing this problem now. so i have a message stating service transmission and service break system.

Hi i have a jeep cherokee trail hawk edition 3.2l 6 cylinder suv. the vehicle has 53,657 miles on it. i recently took it to me mechanic as the rear differential was making noise. he recommended i take it to the dealer due to its low mileage and defective rear differential. based on this, i brought it to the jeep dealer ship in nashua, nh 03053. they diagnosed the problem of a bad rear differential and wanted to charge me $4000+ dollars but could not get the parts. whereas, i searched and learned that this rear differential is backordered by over 700 units. at 53,658 miles to have a bad rear differential is insane. if i continue to drive this vehicle on the highway, at highway speeds then either i am going to have a severe accident and hurt myself or kill someone else driving due to a manufactures defect in their rear differential. these rear differentials should be recalled as they are a hazard to the public. jeep does not care of their defective units, as they state "they are out of warranty" . my daughter drives this vehicle and she cant get the parts to repair and jeep doesn't offer anything other than "give me your money and we will get it when its built! these vehicles are unsafe in this condition. if the rear differential seizes up it will be a multi car fatality. can you please look at this situation and ask jeep to execute a recall?

I had to replace the ptu transfer case 4/22. now there is a recall for the ptu programing. the safety recall states this recall applies only to the above vehicles equipped with a power transfer unit (ptu) (sales code dk4). this repair was $3,800. can i be reimbursed.

The contact owns a 2016 jeep cherokee. the contact received notification of nhtsa campaign number: 23v338000 (electrical system, structure) however, the part to do the recall repair was not yet available. the dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I had no warnings at all, had driven the vehicle just an hour prior, i go to get in vehicle and start it, i put the gear in drive and the dash board lights up saying service transmission, service brakes, "d" on dashboard blinking, engine light on, when i try and drive forward the vehicle does not move and says to put the car in "p" at "0" mph, when i did that the car starts to roll. the emergency break light is also lit up on dash board and unable to turn it on or off pressing button. i have to turn vehicle completely off to stop it from rolling. when pressing on brake the brake is completely locked up and unable to push it down. the 4wd light is also lit up on dashboard. it also made a loud bang jolt when put in drive or reverse. then put in park and begins to roll. my safety and others safety is put at risk because of no warning signs of having issues then unable to stop the vehicle from rolling could have caused my vehicle to roll into another car, home or even a person walking by. i am unable to leave my home or drive. i see online this has happened to thousand of other people even when there car was new and they were driving. this could've been so dangerous if i were on the road driving when it happened. now i am stuck and cannot leave my home. i have had battery disconnected and reconnected and nothing helped. this appears to be an ongoing issue with this vehicle and needs to be recalled and fixed. i had no warning lamps, messages or other symptoms prior to this happening. a/c went out on this vehicle at only 20k miles, had the whole thing replaced. then started intermittently working on and off. summer 2023 had last recall fixed end of 2022 when engine light came on, dealership said it was an engine thermostat that dealership fixed under extended warranty and said they also did a recall fix.

While driving the vehicle engine shuts off or goes neutral and i am unable to keep driving. a message pops up on the dash that says “shift to p and then shift to desired gear.” car does not drive after doing this. i have to restart engine twice, both times the engine is delayed to start making a loud running noise. this has happened multiple times while driving all while my young children were in the car on busy roads. i have been lucky not to have been in a major accident yet. i have taken my car into the shop multiple times but they do not know how to fix this. i’ve reported it to the local dealer, they are no help either. new battery, all fluids full, full tank, no warning before the car shuts off while driving. i’ve seen hundreds of posts from drivers of the same make and model have the same issue. i’m appalled there is no recall. this can be very fatal if not addressed.

Jeep gives a “service shifter” warning/notification and all the lights on the shifter are on. can clear by turning the car off and back on but the notification will soon appear again after driving. happens every 100-200 miles or if the car is turned on and off just a few times a day for daily use. shifter was refusing to be put in park one of the times the notification came on, very scary if you are driving or attempting to park.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, she heard an abnormal ticking sound emanating from the engine compartment. no warning lights were illuminated. the vehicle was taken to an independent mechanic, who determined that the vehicle needed an oil change. the vehicle was repaired, but the failure reoccurred, after which the check engine warning light illuminated. the vehicle was taken back to an independent mechanic, who diagnosed failures with the lifters and cam shaft, resulting in a misfire in cylinder #5. the vehicle was not repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was unknown.

I received an fca recall notice, gw270231, for my 2016 jeep cherokee latitude related to the catalyst efficiency-u90 recall on 1/22/24. . i attempted to schedule a recall service appointment at two different local jeep/chrysler dealerships. the first one (aritioli jeep) enfield, ct. stated they were unable to obtain the correct parts and that i should keep calling their parts department to know when the parts were obtained. i scheduled the recall service with bertera jeep/chrysler in west springfield, ma for 2/29/24. i was informed on 2/26/24 that my appointment was canceled because they did not know when they would have the required parts. the service representative stated it would take months and advised i should call them for a status update each month. i need assistance and support to ensure the required parts are sent to the dealership so i can resolve this jeep recall issue promptly.

The shifter causes an error whenever i shift into drive. an alert comes up on the dashboard making the dashboard inaccessible and the prndl lights up red. the alert says "service shifter."

Service shifter warning. took to the dealership and was told there was a notice, no recall on the shifter bezel system. they said the shifter bezel harness system is bad and i had to replace it for over $400. if this is a known jeep wide safety issue why is there no recall?

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the 4wd warning light illuminated. additionally, the vehicle experienced an unintended rollaway while parked. the vehicle was taken to the dealer, where it was diagnosed that the ptu needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the contact related the failure to nhtsa campaign number: 23v302000 (power train); however, the vin was not included in the recall. the failure mileage was approximately 118,000.

While driving engine suddenly turns off. after getting vehicle to side of road and placing in park, car will start again. this has happened several times. battery, oil levels checked and there is no engine code that shows up on obd ii reader. very dangerous!

2016 jeep cherokee 93k miles ptu fault and dealer wont fix under recall. 3k to fixed same issue as all other 16 cherokees. unsafe to drive does not shift correctly intermittently. suppose to be software fix but dealer wont fix. ptu should go out 93k miles. if this stops all power to the wheel we will be in an accident!

4 wd service light comes on randomly, started the middle of february. it took a couple of weeks to get an appointment with the dealership. twice in the past 2 weeks the car has slowed down, lost power in traffic to where i had to pull over and let the car go at a low speed until it would go at normal speed again. there is an active recall for the part needing to be replaced with the same year model however this vin isn't listed in the recall.

Message on dash was "service 4wd". took to jeep dealership in colorado springs. they diagnosed ptu failure. it will be months before parts are available. they said they moved me up in priority to 150-200 out of approximately 500. i assume i have no trade-in value at this point. dealership says i should not drive the vehicle.

While driving on highway when i try to pick up speed motor starts to shakes engine light flashes and runs sluggish like it wants to shut off but once the speed decreases engine light go out. i had taking it to the dealer prior and complained about engine noises and shaking and they could find the issue. i think this need repaired or replaced because of the danger while driving can cost me or someones life.

I am not sure what component, system failed or malfunctioned but my vehicle is available to be inspected. my suv has cut off on me several times while the vehicle is in drive gear and i was driving on the highway. it also cut off on me while i was in motion and turning the vehicle to the right. the vehicle cutting off caused me to run into a curb and i was thankful that there weren't any pedestrians on the sidewalk. my safety is at risk because i never know when the vehicle will cut off while i'm driving. i have taken the vehicle to try to figure out whats wrong with it and why it keeps cutting off without warning. there are no lights on the dash. however when the vehicle cuts off, "service shifter" comes on. once i restart the vehicle the warning light goes off.

My 2016 jeep cherokee has an open recall on catalytic converter. chrysler sent notice the vehicle can catch fire. i been waiting since before 10/23. per dealshipmarty cancila i’m number 170. chrysler is send 2 parts per week to dealership. it going to be 85 months for repair. i fearful for my life and need assistance. this unacceptable. chrysler has to be held accountable.

The back lift gate will not open with key fob or by pushing the button at the bottom of the back door. the only way to open or close the back hatch is to manually lift the door and in turn manually close it as well. completely random and unpredictable but happens quite frequently. i'm physically disabled and this has been very painful for for me to deal with it happens. there's never been any messages or warnings when this happens. i've had my jeep in for oil changes and other maintenance items, it will never do it while i'm trying to demonstrate this to the service representative.

Driver panel told me to repair park brake. at times when i put my car in park the park brake would activate and i was unable to move my vehicle. the parking brake activated automatically when i put my car in park. my mechanic said the parking brake module needed to be replace due to a leak in the rear door and getting to the parking brake module. i do have an invoice if needed. just not able to upload to this form.

The contact owns a 2016 jeep cherokee. the contact stated while driving 35 mph, the engine had a misfire and revved up before shifting into gear. there were no warning lights illuminated. the service shifter, service 4-wd, traction control, and parking brake messages were displayed. the vehicle was not taken to the dealer and was not repaired. the contact referenced nhtsa campaign number: 20v343000 (power train) as a possible solution however, the vin was not included in the recall. the manufacturer was not notified of the failure. the failure mileage was approximately 77,000.

My 2016 jeep cherokee was driving one day. then i got a weird "service 4wd" light on my dash. took it to a jeep dealership and they told me that i needed a new ptu and estimated that it would cost $4,000! i looked up to see if i had a recall but my vin wasn't associated with the other recalls that the make and model of my jeep had. i was confused then looked at this nthsa website and saw i was not the only one with this problem. in fact, this was a recent problem a lot of people have been having and i was intrigued by that. hoping jeep does the right thing and investigates the ptu issue at hand but they probably won't.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the engine overheated. the vehicle was taken to an independent mechanic where it was diagnosed as having an electrical failure. the vehicle was repaired. the contact stated that the next day while driving approximately 35 mph, the brakes started to fail. the contact was able to regain control of the vehicle and the vehicle was taken to a dealer. the vehicle was not able to be diagnosed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 115,000.

Jeep cherokee 2016 service 4wheel drive light came on the last 3-4 months but getting to be not safe to drive. got it scanned at advanced auto. code read ptu as the issue. there is a recall on this year jeep but i have a single speed ptu and the recall was on a 2 speed ptu. it’s upsetting that it doesn’t cover the single speed. don’t understand why not. single or 2 speed with bad ptu is dangerous so it should be considered covered/recalled.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at approximately 70 mph, there was a loud banging sound, the vehicle swerved into the left lane, and the vehicle was safely maneuvered to the side of the road. the contact observed that the driver’s side front axle blew out. the vehicle was towed to the independent mechanic where the vehicle was repaired. the contact stated that 79 miles later, the failure recurred. the vehicle was taken to a different independent mechanic where the driver’s and passenger’s side front axles were replaced. the contact stated that 40 miles later, the failure recurred. the vehicle was towed to a different independent mechanic. the vehicle was not repaired. the vehicle was towed to a suspension specialist where the cause of the failure was not determined. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 57,576.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the 4wd warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with power transfer unit (ptu) failure. the contact was informed that the ptu needed to be replaced. the mechanic stated that the parts to repair the vehicle were on back order and would not be available for approximately 9 months. the vehicle was not repaired. the dealer was notified of the failure however, the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 92,816.

My car started showing a "service 4wd" light on the dashboard. i took it to the mechanic and they stated that its an issue with the power train transfer case. this is the same issue that has been on the recall list for jeep cherokees except my vin isn't on the list yet. this issue could have caused me to lose power in my car and could've caused me to crash. i am requesting that my car be added to this list as i have had to pay out of pocket for the very same defect in the make/model car that has been issued a recall. the total repair cost me 3,214.50 including parts and labor($2,148.50 for the transfer case part plus $164 for the diagnostic and $902 for the removal and installation. see images of receipts below. this issue also had me without a car for 2 weeks which was originally an estimated 3-4 weeks. since this is a well known issue, i would like my car added to the recall list so that i can seek possible reimbursement.

I was sent an email saying my car was being recalled

While driving the vehicle will loose power unexpectedly. then it will gain power again. it has happened several times and i have taken it to the dealer several times and they have not been able to recreate it. they say there is no error codes that they can find. this problem has occurred while going through intersections and on highways. we have had several miss-incidents because of this problem. have heard from others this issue is a common problem with the jeep.

The contacts mother owns 2016 jeep cherokee. the contact stated while driving approximately 15 mph and making a right turn, the vehicle stalled with an abnormal noise coming from the front. there was no warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with a power transfer unit and transmission failure. the vehicle was not repaired. the independent mechanic related the failure to nhtsa campaign number: 23v302000 (power train). a dealer was contacted and informed that the vehicle was canadian and refused to repair the vehicle. several other dealers were contacted and informed the contact that the vehicle was canadian and could not assist. the manufacturer fca usa was contacted and informed the contact that they could not force the dealer to repair a canadian vehicle. the contact also called fca canada who informed him they could not assist him as the vehicle was no longer registered in canada. the failure mileage was approximately 91,000.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the service 4-wd warning light was illuminated. the vehicle was taken to the dealer where it was diagnosed with a failed power transfer unit (ptu) and the contact was informed that the power transfer unit (ptu) needed to be replaced. the vehicle was not repaired. the contact was informed that the parts to repair the vehicle were on backorder. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was approximately 87,000.

Svc 4wd warning light is on and now there's a shimmy in the front end and loss of power when accellerating

Cruise control would not disengage. instead it accelerated me to 85 mph is rush hour traffic. the car continued to accelerate will out responding to any commands to turn off cruise control. second time this has happened. it was supposed to be fixed by doing an update to the car. this did not work. the second time i attempted to use cruise control after having had the long block engine replaced due to the oil consumption law suit, the car once again had the same problem with now slowing down. i tried putting the car into neutral and pressing the break. the car was accelerating so fast. the brakes had no effect without causing me to lose control. i was forced to put the car into a ditch at 75 mph. rather than to rear end the dead stopped 3 lanes of traffic ahead of me and being pinned in by the traffic behind me. car flipped i now have brain damage and failing kidneys due to blood transfusions

“service shifter” warning message comes on screen randomly and repeatedly. and my shifter lights all illuminate. i had the dealership replace the whole shifter and harness in oct 2022 and the problem has started to recur now in may 2024.

The contact owns a 2016 jeep cherokee. the contact stated while driving 50 mph, the vehicle inadvertently lost motive power, but the rpm’s continued to increase. the contact pulled over to the shoulder of the roadway and turned off the vehicle. after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. the vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit (ptu). the vehicle was not repaired. the vehicle was then taken to the dealer, who confirmed the diagnosis. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 23v302000 (power train) but the vin was not included. the manufacturer was notified of the failure, and a case was opened. the failure mileage was 70,000.

My car is subject to the u90 recall, but jeep is not responding. when i contact any jeep dealer, they tell me to wait and don't respond for months again and again. when i contact jeep customer service, they don't respond at all. i think they are ignoring the recall because it will not benefit them and waiting for me to abandon the car. they should be required to take recalls seriously. i believe the nhtsa is supervising the recall by the company so i will share this issue with you and hopefully the problem will be resolved.

The contact owns a 2016 jeep cherokee. the contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. the contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. the vehicle was not repaired. the manufacturer was made aware of the failure; however, no assistance was provided. the failure mileage was approximately 44,000.

The contact owns 2016 jeep cherokee. the contact stated while driving at various speeds, the 4-wd warning light illuminated, and the 4-wd became inoperable. the contact stated that the failure had been recurring more increasingly. the vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit (ptu) had failed and needed to be replaced. the vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the power transfer unit (ptu) fluid, and the dealer determined that the ptu needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 23v302000 (power train); however, the vin was not included. the manufacturer was notified of the failure and offered to partially cover the repair of the vehicle. the failure mileage was approximately 120,000.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed and attempting to make a turn, the rear end of the vehicle started thudding. the vehicle was taken to the dealer, where it was diagnosed with rear differential failure. the vehicle was repaired under warranty. the contact stated that the failure had reoccurred. the vehicle was taken to an independent mechanic, and it was diagnosed with the same failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 34,203.

The vehicle cut off on me while the vehicle was in drive and i was driving on the highway going 70mph. it has done this several times now. the car cuts off. the vehicle looses power.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the vehicle stalled. the check engine warning light illuminated. the vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission fluid had mixed with the coolant. the vehicle was not repaired. the contact was afraid to drive the vehicle because she was informed by the mechanic that the vehicle was not safe to drive. the manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. the failure mileage was approximately 138,000.

The contact owns a 2016 jeep cherokee. the contact stated while on a downhill slope, the vehicle experienced a rollaway. the contact stated that several unknown warning lights had been illuminated. the contact stated the anti-lock braking system and traction control had failed. the vehicle was taken to the local dealer where it was diagnosed that the tire sensor had failed and the pcu needed to be replaced. the contact stated that the vehicle was diagnosed previously by an independent mechanic where the same results were discovered. the vehicle was repaired but the failure reoccurred. the manufacturer was made aware of the failure. the failure mileage was approximately 51,200.

Ptu failure. car not driving correctly.

Rdm clutches are failing internally rear drive module must be replaced at a total cost of around $4000 dollars. part to repair this defect is not available with no anticipated supply date. tried to find the part with any us auto parts supplier to no avail. the last parts supplier said that with no anticipated supply date from the manufacturer, they had 700 of the items required on back order. we already had to have the whole drive train replaced just before the warranty expired (that would have cost about $12,000 if i had to pay) the rear end makes a noise every time you make a turn with this vehicle. this is my wife's vehicle and i am very concerned about her safety. please see attached mechanic's evaluation of the problem. the part number required is 68545101ab.

Not long after purchasing my new (to me) 2016 cherokee, the service 4wd light turned on. the warning light has been on for all but a few minutes of driving for 2 weeks. the dealership that i purchased the suv from diagnosed the problem as a bad ptu. although thousands of the same models were recalled in that model year my jeep was not included in the recall even though it now turns out to have the same problem as thousands of others.

The car lost speed even though the engine was racing. a "transmission requires service" note appeared on the instrument cluster followed by a cel. the car slowed to a stop and would not proceed normally after a stop sign. traffic was backed up while the car was nursed along the road at half the speed limit.

I was driving and the vehicle cut off , said service shifter and had to put in park , and restart . i was in the middle of traffic and was luckily able to pull over . it started after stuttering a few times . but i’m now scared to drive it .

Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. this is the second time .

Code p2504 and code p063a. received these codes when i already have a new battery and car is only at 70k miles. caused the vehicle to go in to lower saving mode in to a turn and almost hit other vehicles.

The contact owns a 2016 jeep cherokee. the contact stated while driving 70 mph, the contact heard an abnormal scraping sound underneath the vehicle. the contact pulled over to the shoulder of the roadway. there were no warning lights illuminated. the vehicle was towed to the dealer, who diagnosed a failure with the power transfer unit. the contact was informed that the ptu had become detached. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 20v343000 (power train); however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 106,000.

Service 4 wheel drive indicator light on dash. took to dealer and diagnosed as the tpu motor obstructed/blocked dtc c14a7 with cost to replace as 4415.30 called customer service and they stated the car was out of warranty and nothing they could do because my vin number was not on the recall list for this problem.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, the eps warning light intermittently illuminated, and the odometer was flashing. the vehicle then lost motive power. the contact was able to restart the vehicle. the vehicle was taken to the dealer, but the cause of the failure could not be determined, and no error codes were retrieved. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 23v302000 (power train); however, the vin was not included in the recall. the manufacturer was not made aware of the failure. the failure mileage was approximately 120,000.

The car is constantly overheating because a failure from the computer to start up the fan causing other issues with the coolant. like bursting all the hoses and causing coolant leaks. additionally a service shifter message came up on my screen and all the gears (p,r,n,d,l) light up with a red dot. this happens while i’m driving. i never know when the car is just going to stop or over heat in traffic because sometimes the fan starts and sometimes it doesn’t.

The contact owns a 2016 jeep cherokee. the contact stated while driving on several occasions at various speeds, the vehicle lost motive power, and failed to accelerate as intended. the contact stated that there was a warning chime with the service transmission message displayed. the vehicle was pulled over to the side of the road and restarted; however, the failure persisted. the vehicle was taken not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 199,000.

The “service 4wd” light came on in my vehicle, and upon taking the vehicle to faricy boys, i was informed i need to replace the ptu in my car. after looking into this, this appears to be an extremely common problem in jeeps. though my vehicle is not on the current recall list for this issue, i believe it should be.

Since owning the vehicle the transmission has been an issue. from disengaging gears, to hard shifting, to rear ptu fluid seeping from the driver's side rear axle due to a design flaw; this truck has been an absolute nightmare. the dealer has stated multiple times that the transmission is not faulty and performing as expected. 2014-2016 jeep cherokee's with the same rear ptu and transmissions have had recalls and ptu replaced, etc. but yet my vin does not have any recall yet. i have video evidence of the transmission performing erratically and not as intended from just about 50,000 miles. yet, jeep would not do anything to remedy the situation. they have flashed the software, performed a rear differential service (which i had to pay for, wasn't free), and done everything to avoid taking accountability for their design flaw and product failures.

While driving in a parking lot at under 10 mph my car stalled and there was an audible ding at that point i received an error stating "shift to park". this happened twice within an hour or so and both times i was in a parking lot and advancing slowly uphill. i am very nervous and curious if this is another software update issue. i had a transmission error a couple years ago where my car just ceased to move. it was fixed with the update.

Jeep skips gears on highway and loses power while accelerating to get up to speed. took jeep to multiple dealers which all has said it's the torque converter. my jeep is a 2016 with only 77k miles on it. it jerks you at stop lights to almost hitting the car in front of you or losing all power in highway when trying to merge on. i have read that there has been recalls on 2016 jeep cherokee transmissions. is there a recall on mine?

The contact owns a 2016 jeep cherokee. the contact stated while the vehicle was parked, the liftgate was unlocked; however. the liftgate failed to open as intended. the contact noticed a burning odor. the contact drove the vehicle for a short distance, and the liftgate opened with the door alarm and warning light illuminated. the vehicle was taken to the dealer however, the vehicle was not diagnosed. the manufacturer was made aware of the failure. the contact was informed of nhtsa campaign number: 23v338000 (electrical system, structure); however, the vin was not associated with the recall. the contact was advised to contact the nhtsa hotline to report the failure. the failure mileage was approximately 106,000.

The contact owns a 2016 jeep cherokee. the contact stated while driving approximately 30 mph, the "service 4wd" warning light illuminated. the contact was able to drive the vehicle to a local dealer. the vehicle was diagnosed, and the dealer determined that the transfer case had failed and that metal shavings were found in the transmission. the dealer informed the contact that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was not informed of the failure. the contact researched and related the failure to nhtsa campaign number: 23v302000 (power train). the failure mileage was approximately 90,000.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, there was an abnormal popping and clicking sound coming from the front end of the vehicle. no warning lights were illuminated. the vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. the vehicle was not repaired. after investigating the failure, the contact related the failure to technical service bulletin: 02-004-15. the manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 49,000.

While driving the vehicle i encounter a loss of driving power, then the check engine light comes on and the service 4 wheel drive indicator comes on. the loss of power while i'm driving creates an unsafe condition because i am driving on the highway among other vehicles when this occurs. this happens to me at least once per day while i am driving and on one particular day it occurred six times. the problem has not been reproduced or inspected.

The contact owns a 2016 jeep cherokee. the contact stated that the 4wd light was illuminated. the vehicle was taken to the dealer where it was diagnosed that the power transfer unit had failed and needed to be replaced. the contact related the failure to nhtsa campaign number: 20v343000 (power train); however, the dealer confirmed that the vin was not included. the vehicle had not been repaired. the manufacturer was not made aware of the failure. the failure mileage was 92,000.

Ptu seems to be faulting resulting in lost of power to the rear drive train

The contact owns a 2016 jeep cherokee. the contact stated that while it rained or after the vehicle had gone through a car wash, there was water entering the vehicle. the contact stated that there would be water on the front passenger’s side floor. the contact stated that there was mold inside the vehicle and the floorboard was full of water. while having the vehicle detailed, he was informed about the mold and water on the floorboard. the service shifter message was also displayed. the contact stated that the failure was related to tsb: 23-015-16 and tsb: 23-021-20. the local dealer was contacted, and the contact was informed about diagnostic testing and that there was no warranty coverage for the repair of the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 70,000.

On two occasions within 5 days while driving the vehicle, (the vehicle was in motion) it suddenly stopped and the would not accelerate making a whining noise as if the car was in neutral. the dashboard then said to put the car in park. or shift to park. i tried to turn off the vehicle and it didn't immediately want to restart, it was full of gas but sounded like it was empty. i was able to finally turn it on.

The jeep has stalled out few times just stops running no reason then starts up after a few minutes very unsafe my son was driving jeep and just died on him middle of the road. luckily a police crusier helped him off the road. been in the shop for this nobody can find anything

There is a recall on the power transfer unit in my vehicle, a 2016 jeep cherokee which can cause rollaway or loss of control causing crash or injury.

Stop start failure (replaced-filter and battery) failed again same battery reason showing battery tested was fine. still not working to date

Service shifter light comes on while the gear functions turn red in color for park, reverse, neutral, and drive. i did a prior recall search and saw numerous complaints for my car make/model and year. was this a recall? if not, why not? i found complaints that could be safety. after this, i wouldn’t recommend jeep without more requirements to assess for safety.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, the contact heard a loud clunking sound while turning. the vehicle was taken to an independent mechanic and was diagnosed with ptu failure. the contact was advised to take the vehicle to the dealer. the vehicle was taken to the dealer where it was diagnosed with ptu failure. the contact was informed that the ptu needed to be replaced. the vehicle was not repaired. the contact was informed that the parts were on back order. the contact received notification of nhtsa campaign number: 23v302000 (power train); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure and a case was filed. the failure mileage was 110,000.

The vehicle stops abruptly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.

The vehicle stops abrutly while moving and engages emergency parking break and powers down and activating needing to be shifted into park. vehicle then will be shifted into park and shifted back into drive but will not move until vehicle is turned off and turned back on.

The contact owns a 2016 jeep cherokee. the contact stated while operating the vehicle, the vehicle lost power steering functionality, causing the steering wheel to become very difficult to turn in either direction. during the failure the check engine warning light, pcm warning light, and traction control warning were illuminated. the vehicle was taken to the local dealer who diagnosed that the power steering pump and rack and pinion assembly were faulty and needed to be replaced. the vehicle was later taken to the local mechanic and repaired. the manufacturer was not yet contacted. the failure mileage was 96,000. the vin was not available.

The ptu in our jeep, was replaced once in 2021. in february of this year i go a notice from chrysler extending my warranty on my 2016 jeep cherokee trailhawk 4wd to 15 years/unlimited miles. it also mentioned some of the failure indicators were sudden power decrease and a banging noise, which we were experiencing, and instructed contact your dealer for a get a diagnosis regarding the issue. we took the vehicle to the dealer and they said they couldn't find the problem. [xxx], my wife was driving when she heard a clunk and grinding noise, we immediately to the vehicle to the dealer where it was determined that the ptu failed and resulted in a transmission failure. we were told the warranty didn't cover the mating flanges between the ptu and the transmission, where the bolts broke. chrysler customer care agreed with them and would not cover the cost of the repairs. it is my contention that either chrysler is continuing to out a defective product, or the dealer failed to properly torque the flange bolts when the ptu was replaced in 2021. not sure if it is possible for nhtsa to inspect my vehicle for possible defects and a cause as to why the flange bolts would break. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2016 jeep cherokee. the contact stated upon starting the vehicle, the 4-wd warning light was illuminated. the vehicle was taken to cookeville transmission, where it was diagnosed and determined that the ptu had failed and needed to be replaced. the vehicle was then taken to another independent mechanic, where the same assessment was made. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 23v302000 (power train); however, the vin was not included. the dealer and the manufacturer were not notified of the failure. the failure mileage was approximately 158,000.

Transfer case failed, model year 2016 at 102k miles. it appears this is a recall item on some jeep models. the 2016 jeep cherokee should be added.

Check engine light came on. service shifter has been displaying on the screen. started to shake when stopped and backing up. shifter will light up all functions while driving and display service shifter.

While driving the vehicle the gear attempted to go into 4wd by itself. i pulled over and at that time i could not shift the car into drive or park. i believe the transmission or gear shift is having an issue. no warning lights go on the dashboard and it will stall while driving on the highway which caused an extreme safety hazard.

The contact owns a 2016 jeep cherokee. the contact stated that the “service 4wd” warning light was illuminated. while driving approximately 45 mph and decelerating, the vehicle suddenly stalled from the transmission independently shifting into neutral(n) and failing to release. the vehicle was towed to the dealer who diagnosed and determined that the transfer case (ptu) had failed and needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and opened a case regarding the failure. the manufacturer confirmed there was no recall on the vin the failure. the failure mileage was 49,000.

The power transfer unit (ptu), yes it is available to look at. it's making grinding and knocking noise, it could come out of park on its on. yes it has been seen by car dealer shop and confirmed its the power transfer unit (ptu). yes its been looked at and hooked up to a machine by dealership, and a garage that found it first. yes, the service 4wd light came on that's why we to it to garage to be checked and that's when they told me about the power transfer unit (ptu) was out. i took it to dealership and they confirmed it and they're was recalls on on the power transfer unit (ptu) just not on mine

The contact owns a 2016 jeep cherokee. the contact stated while driving approximately 50 mph, the message “4wd unavailable – service required” was displayed. the contact stated that the message appeared intermittently for the day. the vehicle was taken to an independent mechanic where it was power transfer unit (ptu) needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 136,368.

3-4 time this has happened and twice in the last 2 weeks my car just won’t turn over. i have to turn switch then put car in/out of park to get my car to start. for few months now i keep hearing vibrating, grinding noises when i go to slow down or stop. i thought it could be my left front axle so i changed it, pads and rotors. they didn’t even look bad when i changed them. the noises is coming from somewhere below driver side. with no lights coming on it’s hard to know and i can’t afford just pay 150 to look at it say who knows. my fear is it will die on my driving when it also goes up down with acceleration at times. i don’t understand why they don’t seem to do recalls on these 2016 jeeps when clearly everybody’s having the same issues but they claim it’s not our models. my car is barely over 100,000 miles. this is literally my third complain in a year with the same issues.

The service 4 wheel drive light comes up. the dealer wants to charge over $3,000 to fix the ptu. i have under 60,000 and hardly ever used the 4wd.

Service 4wd warning received shortly after car was returned from dealership for recall fixes. took car to independent repair shop where car was diagnosed with code c14a7-97, ptu failure

Vehicle is throwing code c14a7-97 drive terrain control mobule vehicle shifts weirdly while driving and losses a little power.

Ptu problems. grinding noise from rear when turning slow and accelerating. remove fuse for ptu and noise goes away. put fuse back in it is back. vehicle moves a lot when put in park and sometimes when using remote start you can see the vehicle jump forward a couple feet. my vehicle has all symptoms from recalls nhtsa 20v-343, nhtsa 20e-037, nhtsa 23v-302. but my ptu part number of:68283349aa is not included in any recall. this needs to be looked at further and extend the recalls to all ptu’s on the jeep cherokees 2014-2017. chrysler knows these are bad

The contact owns a 2016 jeep cherokee. the contact stated that while driving on the highway at approximately 55 mph, the vehicle suddenly began to decelerate. the transmission service and check engine warning lights were illuminated. the contact stated that as she was making her way to the side of the road, a vehicle from behind almost crashed into the rear. the contact was able to park the vehicle on the side of the road and have it restarted. upon restarting the vehicle the contact was able to continue driving however the contact stated that the acceleration was reduced to approximately 30 mph. the vehicle was not taken to a local dealer. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage 111,000.

Water leak on front passenger door floor coming out of cabin filter area. concerned that it will cause rotting of floorboard body of vehicle. dealer cleaned out plug but that did not fix the problem. dealer does not know how to fix it. read on several forums that this is a problem with other jeep owners.

Instroment light come back on with all other lights ignition off. runs battery down.

The contact owns a 2016 jeep cherokee. the contact stated while driving at an undisclosed speed, the 4wd function failed to operate as intended. the check 4wd warning light was illuminated. the vehicle was taken to the dealer where it was diagnosed with power transfer unit case assembly failure. the contact was informed that the power transfer unit case assembly needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 115,000.

Service 4wd light came on. mechanic received c14a7-97 code indicating a problem with the ptu. also i was told that the internals of the transfer case were jammed and cannot engage 4x4. a google check confirmed that other jeep cherokees were recalled because of ptu issues but my vin does not come up. this doesn’t make sense as it is the same vehicle and same flawed part. also, i did have a brief loss of power while driving over a year ago. i do not want to pay $4100 for this repair when other similar issues exist and a recall was issued. i believe that this is similar enough to be covered for this flaw, especially when i only have 107,000 miles. please advise. regards, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2016 jeep cherokee. the contact stated that the check engine warning light illuminated, and the vehicle hesitated while depressing the accelerator pedal. the vehicle was taken to an independent mechanic where the contact was informed that an undisclosed module needed to be reprogrammed. the vehicle was then taken to another independent mechanic where a diagnostic test was performed, and the contact was informed that the ptu (power transfer unit) and the blower motor needed to be repaired. upon investigation, the contact discovered nhtsa campaign number: 23v302000 (power train) which was linked to the failure. the vehicle was not repaired. the dealer was notified of the failure and scheduled an appointment. the manufacturer was not notified of the failure. the failure mileage was approximately 125,000.

I own a 2016 jeep cherokee, and i’ve experienced significant engine issues that seem to be a common problem among other owners. the vehicle initially developed a ticking noise, which i was told was due to an oil change issue (first too little oil, then too much). the problem escalated quickly—leading to misfiring, bucking, excessive fuel consumption, and eventually a complete loss of power. after consulting multiple auto shops, the root cause was identified as premature failure of the lifters, rocker arms, and camshaft. i’ve been informed that all 24 lifters and rocker arms need replacement. the cost for repairs is quoted at $4,200, which is financially burdensome. through my research, i’ve learned this is a recurring issue for jeep owners and have even found references to class action lawsuits for similar problems. this indicates that the issue may be widespread and systemic. i urge the nhtsa to investigate these complaints to determine whether this failure meets the criteria for a recall. many jeep owners, including myself, would benefit from a recall or repair cost reimbursement due to the significant financial and safety impacts of this issue.

2 weeks ago, i was driving my jeep and stopped for a train. the jeep suddenly cut off. i put it in park and it started right up. after the train passed, i drove approximately 200 feet to the next stop sign and it cut off again. it restarted, but i haven't driven it for any distance since then because i'm afraid it will cut off on the highway while i'm going to work or elsewhere. all maintenance is current and fluids are correct.

In early 2022 the vehicle just shutoff while i was actively driving. i couldnt get the car to neutral once it shut off and had to be towed. boosting did not immediately resolve the issue. but a day later the car would start and then drive for a while and just randomly shutoff. i had battery changed, incident occured again and i had to be towed a couple of the times and just decided to read up on line if anyone was having similar issues and i came accross this article but when i entered my vin number it was not included in the recall even though the issue i am having is similar.

The thing died randomly and locked the steering wheel. dealer can’t recreate the issue and said they cant fix it. i pay monthly on this thing that cant be fixed?

Vehicle lost power while in traffic was running weird jerking check engine light came on a! light came on vehicle wouldn't stay running. codes read catalyst system efficiency. recall u90 issues recall u67 issues code p0430, p0300,p0175, p0174

On my 2016 jeep cherokee limited my 4wd needs service along with my shifter popping up every now and then ref needing service … all lights turn red and flash… code: c14a7 - 97 ptu motor obstructed or blocked google shows recall but when i look it up it shows not on my model.. why ? miles :114000 i’m very disappointed.. will not recommend a jeep again…

The contact owns a 2016 jeep cherokee. the contact stated that while driving 25 mph, the message “4wd unavailable” was displayed. the contact stated that the vehicle lost motive power. the vehicle was taken to the dealer where it was diagnosed and determined that the power transfer unit (ptu) needed to be replaced. the vehicle was not repaired. the contact stated that the vin was not included in nhtsa campaign number: 23v302000 (power train). the manufacturer was notified of the failure but offered no assistance. the contact was then referred to the nhtsa hotline to report the failure. the failure mileage was 96,000.

My car has 123,000 done everything by book. been report issues for over yr. car almost got my killed by not stopping, turning, jerking on accelerating and decelerating when shifting. all my motor mounts, transmission mount busted , messed up suspension control arm, ball joints, struts , axle, brakes all once. drained battery. spent 4500. then my service shifter just came on. so back at shop. this is insane my shifter should last life time of my car. due to the damage of that it cause a downfall of front end issues. this is well known issues of jeep 2016 but not mine for a recall. it has cost me thousands and should not be happening at 122,000 miles . car is at dealership again now and i have rental so not sure what that will cost. this started 2/11 not codes just could tell already filed reports with you all. my brakes lasted years , rotors was changed 2/11 hoping it helped per papers already damaged due to all this other crap. i’m very upset my car shouldn’t be having all these issues at 122,000 we are 1 car family

Cracked windshield. no visible impact mark. parked car at home and when came back out there was small crack coming from bottom driver side going up. later on when actually driving the vehicle the crack randomly started getting bigger and went further up and then split to the side until reached edge of windshield.

Service 4wd warning light illuminated. google search for recall indicated that 2016 jeep cherokees had a recall for this problem. however, our specific vin was not part of recall. when calling the manufacturer, i was advised that if the dealership could verify our vehicle was having the same problem as the recall, we could receive assistance. the advice was followed and confirmed, but when calling the manufacturer back, i was told that that was not how things work when dealing with a recall and since our vin was not part of the recall, they could not do anything. i filed a complaint with nhtsa in april 2024 to no avail. we have brought the vehicle back to the dealership to see if we could have the problem fixed, and although we can, the parts are on back order. i can only assume because of the recall. almost a year later, we are still dealing with this issue and never did hear back regarding our complaint.

Started hesitating and did it at random times. i had a tune up done and it continued. i thought it was the transmission and took it to the transmission shop and they didn’t find anything wrong with the transmission. started losing power and hesitation became worse while in traffic. now it’s hesitating while stopped at the traffic light and not accelerating when taking off from a complete stop and not accelerating while merging. i brought it to the dealership in lakeport, ca. 95453. when i brought it to them the start stop warning lights were lit up on the dash. the start stop feature is creating the problem. i’m being told by the dealership that they can’t disengage the start stop feature. this is a safety hazard and i’m concerned it’s going to create engine problems. apparently it’s a nationwide issue. the start stop feature needs to be recalled and fixed.

The outside body of the vehicle is leaking, which is causing the park break module to short circuit. this is causing my vehicle to suddenly stop and lock up.this has happened three times so far.

According to my mechanic the sway bar broke, also i get a 4wd system unavailable service required! which is ptu module needs replaced! that is a rescalled issue, do to safety issues! please look into it! thanks

Transmission doesn’t engage while driving. when i am braking, the vehicle jumps like it is skipping gears while trying to slow down.

Intermittent 4wd svc light - code c14a7-97 comes up. there is an outstanding lifetime warranty on my vehicle to replace the power transfer unit, however jeep/chrysler refuses to fix this under the warranty because this code does not fall under the extended warranty, even though it is related to the same part (ptu). the part is 3-6 months backordered anyway. this is ignorance and a safety hazard from jeep/chrysler.

The contact owns a 2016 jeep cherokee. the contact stated while driving 35 mph, the vehicle jerked while in first gear. the contact stated that after a short while the vehicle returned to normal functionality. no warning light was illuminated. the vehicle was not taken to a dealer to be diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 168,000.

While driving doe the highway the dashboard lights go out and headlights turn off. headlights and bulbs go out frequently. rear license plate lights go out even after bulb replacement. kicks cruise off while driving and shift gear control warning.

Four wheel drive quit working. there is no traction on the rear wheels and four wheel drive error and stuck in traffic during freezing temperatures and snow on the road. this almost caused a collision. why is there a recall on 2016 jeep cherokees for four wheel drive issue but not on my 2016 jeep cherokee?

The contact owns a 2016 jeep cherokee. the contact stated that while driving at various speeds, the steering wheel became firm, with the traction, check engine, and battery warning lights illuminated. the contact stated that the messages to “service transmission” and “service shifter” were displayed. the contact was forced to park on the side of the road and restart the vehicle. the vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the gear shifter needed to be replaced. the vehicle was repaired; however, the failure persisted. the manufacturer was notified of the failure. the approximate failure mileage was 130,000.

Swc 4wd notice car starts shaking go beyond 60 mph

Jeep lost power several times and at other times would say to shift to park. same as the most recent recall but 2016 is not included currently.

The contact owns a 2016 jeep cherokee. the contact stated that while cold starting the vehicle and shifting to drive (d) or into reverse (r), the vehicle hesitated and then jolted into gear while depressing the accelerator pedal. the contact stated that the "service 4wd" warning light was illuminated. additionally, the contact stated that while driving on the highway at an undisclosed speed, while depressing the accelerator pedal to overtake another vehicle, the vehicle hesitated before responding as needed. the contact stated that when the transmission shifted, there was a jolt, and the "service 4wd" warning light illuminated. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 124,000.

This morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the ptu. i have a 2016 jeep cherokee trailhawk and i have experienced the same exact issue! i currently have a 2016 jeep cherokee trailhawk. i'm the original owner. this saturday, january 25th, i am turning it in for the ptu to be replaced. this will be my 2nd ptu replacement. . i was told that this 2nd ptu has a different part number than the oem, or the last one. thus making it slightly designed differently (i dont know the factual of this statement). *** in the last year, and mostly during warmer months, i have experienced multiple complete power failures of my jeep. anywhere from driving, and/or slow parking. it has even happended at times when taking an off ramp from the highway! i have had other people in the jeep when this has happened. i was told that i have a loose battery terminal connection. so i went out and purchased the battery post shims to increase the posts thickness on the battery. this did not resolve the problem. since june 2024 i have been on mopar's waiting list for this replacment ptu and i finally received it a couple weeks ago. it is now winter and for some reason the power failure does not happen, but there is a consistent clicking in the front end. not thinking it was the ptu because it has been replaced already, i thought it was the cv joint so i bought that part. when i got to the dealership to have the work completed, they informed me that it is not the cv joint, but definitely the ptu. so that is how i have been on the waiting list since june 2024. this morning i heard about the recall of 63,000 jeeps from 2017-2019 for the power failure in the ptu. i have a 2016 jeep cherokee trailhawk and i have experienced the same exact issue! this recall may need to be extended to include 2016's!!

My vehicle continues to sporadically lose power steering, power and braking. “4wd temporarily disabled” light keeps coming on but then goes off. i have taken to dealer and they say it doesn’t throw a code and there is nothing they can do. it’s a safety issue. other jeep cherokee years and models keep getting recalled but not mine. mine needs to be recalled. very dangerous.has been happening increasingly more often in last two months.

*while driving vehicle on highway heard a loud noise and grinding sound and ptu exploded and *was not able to maneuver vehicle properly. *fluid that was leaking out . caused fire . once car turned off this stopped flames .this could have been a very dangerous situation if it had not gone out for us and others on the highway. * we brought the vehicle to our mechanic who diagnosed it and said there was a problem to bring it to the jeep dealer who also diagnosed the same problem. * it is currently still at the jeep dealer . because there are no parts available, which makes us wonder if this has happened to many other people.. * there were no warning, lamps or messages that came on.

Ptu failure/ loss of motive power

Svc 4wd - code that appeared, c14a7-97. spoke with stellantis and was told that this vin was not covered under the recall. not sure why not - it is experiencing the same issue. the diagnostic trouble code (dtc) c14a7-97 in a jeep cherokee indicates a problem with the power transfer unit (ptu) motor component or system. this issue can cause the transmission to disengage, resulting in a loss of drive power or park function. symptoms the "service 4wd" light is on the "awd system service required" message is illuminated possible causes the input shaft ring on the ptu may not be fully seated the ptu may have been built to allow relative movement between the differential input splines and the transmission output shaft possible consequences a vehicle crash without prior warning and injury to others outside the vehicle. recall chronology: on march 7th, 2023, the fca us llc (“fca us”) technical safety and regulatory compliance (“tsrc”) organization opened an investigation into 2016-2017 my jeep cherokee vehicles for potential ptu failures that experience a loss of motive power (“lomp”) and/or park function. during march 2023, fca us tsrc conducted an analysis of lomp and/or loss of park function patterns associated with two-speed ptu replacements. as of april 20th, 2023, fca us is aware of two customer assistance records, 17 warranty claims, zero field reports, and six other service records potentially related to this issue for all markets with dates of receipt ranging from january 13th, 2017, through august 7th, 2022. as of april 20th, 2023, fca us is not aware of any accidents or injuries potentially related to this issue for all markets. on april 20th, 2023, fca us determined, through the vehicle regulations committee, to conduct a voluntary safety recall of the affected vehicles.

4wd system unavailbe service required had to pay to have it fixs

I just bought this used car and just drove around town. it has 101,724 miles and it smells like something burning when i start it up and when i drive it. i know it's coming from somewhere under the hood. i'm paying 9500.00 for this car and already have burnt smell.

Ptu failed. other 2016 jeeps were recalled however this jeep was not. service 4wd light came on and the cars 4wd is not functioning

There was absolutely no warning driving at 55 mph heard a loud noise and smelt fluid pulled over small flame that extinguished by itself and fluid everywhere did a little research and many of these same jeeps had a ptu issue and were recalled

4wd unavailable light popped up. took it to a local shop. they said the code is for the ptu. it controls the gear the vehicle is in. the car can go into neutral at anytime including while driving. many other jeep cherokees have recalls for the same issue. it is a safety hazard and i am afraid to drive it due to my safety and the safety of others.

Vehicle making grinding noise when wheel is turned last week. previously a "service shifter" light came in sporadically. no codes were ever found. recently the 4wd service light came on and stayed on. ptu failure. i searched and realized this specific vehicle was not included in the recall and i don't understand why because it should be. it's been wonky for years, right after the warranty. i may end up without a vehicle for all this beauracracy. it should be included in the recall...

2016 jeep cherokee, owner since nov22. transfer case (service 4-wheel drive), warning light appeared after driving 1x time off-road in sand. from my knowledge, there was a previous recall/complaints however isn’t covered currently by manufacturer. last year i previously went to a local jeep dealer to fix the ptu software issue for the same component. the transfer case issue has been verified by a mechanic and is estimated to be +$3,200 for parts and labor. the vehicle is well maintained, transfer case’s fluid was not replaced upon inspection by mechanic. the vehicle has been used for daily commute on paved roads/highways. the vehicle is available for inspection upon request.

I have had my jeep since 2020, in september 2024 my "service transmission" notification displayed on the jeep. i took it a jiffy lube for a transmission service in which aftermarket fluid was put in the transmission and the filters were not replaced. the "service transmission" notification came back on in november, was taken into a mechanic that confirmed the transmission temperature sensor had gone bad. the open recalls were repaired by a jeep dealership following the issues due to the recalls potentially having fixes for the "service transmission errors". following that mechanic, it was taken to a dealership that diagnosed the temperature sensor and replaced the sensor and serviced the transmission. during the test drive, they noticed the transmission was jumping. after looking into it, they discovered that the transmission wasn't firing correctly. my friends with similar jeep transmissions, if not the same, are experiencing the same exact issues with the temperature sensor and transmission failures. there were no accidents reported, just issues directly related to the transmission.

The contact owns a 2016 jeep cherokee. the contact stated while the vehicle was parked and unoccupied at 3 am, the contact noticed a loud popping sound outside the contact's window. the contact inspected and noticed the vehicle caught on fire. the contact stated the flames were coming from the engine compartment. the contact stated that the fire spread and damaged the vehicle that was parked beside the contact's vehicle owned by the neighbor. the contact stated that the vehicle was parked in a residential apartment parking lot when the fire occurred. the fire department arrived and extinguished the fire. the police arrived, however, no report has been filed as of yet. there were no injuries sustained. the contact stated that both vehicles were towed to a local tow yard. in addition, both vehicles were condemned to total loss. the origin of the fire was undetermined however video surveillance showed that the fire started from the front area. the manufacturer was not made aware of the failure. the failure mileage was approximately 127,000.

The contact owns a 2016 jeep cherokee. the contact stated that after parking the vehicle at a gas station, the check engine and brake warning lights illuminated after restarting the vehicle. the contact stated that the vehicle failed to accelerate after several attempts. a handheld scanner was used to retrieve a code for a failure with the parking brake. due to the failure, the vehicle was towed to an independent mechanic where the failure was confirmed. the contact was informed that the parking brake module, actuator, and wiring needed to be replaced and that the vehicle should be taken to the dealer for the repair. the local dealer was notified of the failure and the contact was advised to have the vehicle towed in for a diagnostic test. the vehicle remained with the independent mechanic unrepaired. the manufacturer was not notified of the failure. the failure mileage was approximately 127,000. the vin was not available.

I parked my vehicle at 6pm on february 15th. at 2:45 pm i awoke to a loud explosion outside my bedroom window. there was a very large fire, and it was my car. i was in shock we could only watch from our window as the fire department arrived and put out the fire which was spreading to the carport and mailboxes near my parking spot. it also burned a truck parked next to mine. both cars a total loss. my insurance company sent someone to tow my vehicle, but the tow truck driver refused saying the vehicle was untowable, due to the massive damage. the next day a neighbor informed me that he got the whole incident on video start to finish. 'the video shows my engine igniting while off and had been parked for over 6 hours. in the video you see a small flame start under the hood near the windshield wipers. the flame then grew and grew!!!! until the car was completely engulfed in flames. i also had a full tank of gas!!! once the fire department arrived and extinguished the fire. the whole thing was melted to the concrete. the engine laying on the ground. a total loss!!!!

The contact owns a 2016 jeep cherokee. the contact stated that while driving at approximately 35 mph, the vehicle violently began jerking after releasing the accelerator pedal and depressing the brake pedal. there was an abnormal popping sound coming from the vehicle. the engine warning light was illuminated. the contact stated that the failure was related to nhtsa campaign number: 23v302000 (power train). the contact called the local dealer, who discussed updating the software. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 84,000.

Transmission is slamming into gear aswell as loss of all power to the wheels

March 12th pulled in my drive way and put jeep in park took foot off break and jeep cut off. also still having the issues where the gears will say to put car in p then it will switch to n, i will put in p then back to d or r and it works fine. i reported this several months ago also and since then it has done it about 3 or 4 more times but no stored messages or check engine light comes on.

I bought this vehicle a month ago and the engine stoped while i was driving 3 or 4 times.

I was driving my car and the parking brake went on at a stop light and wouldn’t unstick. water has been leaking in to the car and it isn’t properly sealed.

The contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. the vehicle was taken to the dealer, where it was diagnosed with a failed air bag module. the contact was informed that the air bag module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the contact was advised to contact the nhtsa hotline to report the failure. the failure mileage was approximately 112,930.

While driving on [xxx] n in jacksonville, fl on [xxx]. driving below the recommended speed limit my jeep cherokee sport started to rattle and shake so violently i almost lost control of the vehicle. i hit a small bump in the road, was forced off to the right side and the front drivers wheel broke off from the drum. it was a frightening experience and could have lost my life as the highway was busy with morning traffic. no know suspension issues before this happened. i understand this was a recall issue on different models of jeep vehicles, so why wasn't the cherokee sport not included? i am currently waiting on repair cost and confirmation from the insurance company. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The car shuts off while driving

My cars ptu is broken and multiple similar cars have ptu recall yet my vin number is not part of recall.

Trans service shift light. i have a 2016 jeep cherokee trail hawk. today (5/12/2021) is the third time i've brought my jeep in for this problem. first was on 04/17/2019 @ 17,330 miles. second was on 02/04/2020 @ 21,917 miles. the third was today 05/12/2021 @29,046 miles. every time they have to change the bezel and the harness for the transmission shifter. i know this is an issue from researching this problem with other jeep cherokee owners. jeep needs to fix this problem or pay me every time i have to take off of work to bring my vehicle into the shop.

The service shifter light keeps coming on in my car and the car is shifting gears without moving the shifter. i have taken it to the dealer three times and they keep telling me there is nothing wrong with the car. the light comes on while driving and the car slows down. the car is becoming dangerous to drive. i need help because i drive this vehicle for work and cannot afford to just park it and make payments on it.

I started hearing a grinding/screeching sound occasionally that sounded like it was coming from the front drivers side wheel. it was not constant and was not necessarily while doing any particular thing except driving. sometimes occurred while turning but sometimes occurred while being on on straight away. took it into dealership and they looked it over and let me know that it was the ptu that was leaking fluid and shards of metal. then i read online about recall: for 2014-2017 jeep cherokees where the ptu has not been previously replaced, the auto maker’s recall number is w47 and the national highway traffic safety administration (nhtsa)’s recall campaign number is 20v343. and unsure why my vin # would not be included in this recall.

Service shifter light came on and all the lights on the shifter lit up red

I sat in my driver seat and the latch completely broke so now my seat does not stay latched and it jumps up every time i hit a bump on the road. it has caused me to swerve into different lanes by accident and could ultimately cause serious injury if i get into an accident. the vehicle was stationery when it broke.

I brought jeep to dealership and was told that power transfer unit has gone bad and needs to be replaced. other 2104-2017 jeep cherokees have had a recall on this unit but my vin does not show a recall in place. did they put in a different ptu in my car than the other 67,248 jeeps? car shifts i to 2wd or 4wd drive by itself

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. the contact stated that the stop/start system warning light was illuminated. the vehicle was taken to blake fulenwider chrysler dodge jeep of clyde (110 n s access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. the contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. the vehicle was repaired however, the failure persisted. the manufacturer was not informed of the failure. the failure mileage was approximately 55,266.

I bought my 2016 jeep cherokee brand new in february 2016. the wipers quit working during a heavy rain storm in myrtle beach. you turn the switch and they wouldn’t turn on. the next day, they worked. once again i needed them in another rain storm, and they didn’t work. i live on the coast of nc and it rains often. took to dealership, couldn’t find a problem. took again a week later, they replaced the bcm which was over $500. 6-8 months later the problem started again. same thing happened during a rain storm. dealership replaced bcm once again. then less than a year later, happens again. took to dealership again and they said a wire had shorted out on bcm. a wire was replaced. once again 8 months or so later, happens again in july 2020, replaced yet another bcm. now in april of 2021, today, it’s happening again and i’m driving from florida back to nc on highway 95. going through a rain storm and wipers not working. this has been very dangerous and very frustrating. if i make it, i’ll be taking it again to dealership on monday. i have all documentation every time this has happened, and video proof. if i could get rid of this car i would but i can’t. submitted a picture of driving in rain on 95 and wiper switch is set to high.

Start pushing on gas pedal, car will hesitate before moving, then quickly jumps into gear, jerking as it shifts into each gear.

I've read much on this issue and it seems that there needs to be some sort of recall to fix this issue. my 2016 jeep with less than 20k miles on it is getting a "service shifter" warning message. when this light turns on, all the shifter lights come on as well. when i turn off the car and turn it back on it clears the fault only to see the error message pop up again within 5 or so minutes of driving. this also makes it where i cannot manually up or down shift. no issues turning or stationary, seems to be no difference in the city or highway.

Tl the contact owns a 2016 jeep cherokee. the contact stated while driving 15 mph, the vehicle jerked with the accelerator pedal depressed. the contact stated that the stop/start system warning light was illuminated. the vehicle was taken to blake fulenwider chrysler dodge jeep of clyde (110 n s access rd, clyde, tx 79510, (325) 893-1416) to be diagnosed. the contact was informed that the battery sensor, under hood switch, and an unknown electrical part needed to be replaced. the vehicle was repaired however, the failure persisted. the manufacturer was not informed of the failure. the failure mileage was approximately 55,266.

Only 60k on my jeep cherokee and shifter light comes on. this remained on the 21 miles to my job.

We own a 2016 jeep cherokee. last night my wife was stranded with a flat along a busy highway. she attempted to change the tire but could not get the lug nuts off. i drove to the site and yes every lug nut on this vehicle are swelled and will not budge even with impact wrench. the issue i have is this is a known problem and people are talking about it all over the internet. yet jeep refuses to admit the issue or even warn it's customers to check this in case you get a flat. my wife is now scared to drive this vehicle anywhere. i get my oil changed at a jeep dealership. you think they could warn their customers about this issue? you think they would check for this issue when we bring the vehicle in for service at an authorized jeep dealership? why did i have to learn of this issue after the fact. why did i have to learn of this issue on the internet?

Service shifter message keeps appearing, and solid red lights stay on the shifter display prnd when i turn the car off it disappears but returns in less than 2 miles down the road. the shifting is rough and jumpy. had car less than 1 week.

The shifter light came on on 04/01/2021. it remained on the entire trip home from my school of employment. i noted this is a popular problem with this model. previously, i had very scary problems with acceleration several times and this is documented in an ongoing suit that has not been resolved.

My jeep was looked at under the w20 recall, it fixed the check engine light, but later came back up. i'm not sure if the recall was part of the check engine light, but i've tried to reset it, and that is not working. i don't feel the check engine light was fixed. is there anything you can do? should i bring my jeep to a jeep dealer??

While driving, service shifter light came on dash display and all gear lights lit up red. *tr

2016 jeep cherokee sport with only 11850 miles began jerking and stalling while driving slowly... finally it stalled completely and the low oil indicator showed. i then discovered the 2.4l tigershark engine was down over 2 qts. there was no prior low oil indication. i immediately changed the oil and filter for the third time since 2016 when new. the vehicle stopped on a county road.

Transmission jerks. parking brake comes on automatically

I had my car towed on the morning of feb. 20th from my home to the mall of ga chrysler, dodge and jeep in buford, georgia. the service department said that it was the braking system and it would cost about $860.00 to fix. part wouldn't be in until march 3rd. ok, then get a call saying that oil got in the booster pump and they had to replace the vacuum pump also and this is going to cost an additional $1,200.00. told them to go ahead with repairs. they would only credit me for 2 days of a rental car and i had to pay $350.00 out of pocket to have transportation while my car is in their service dept where i purchased this car brand new off their lot. got car back march 5th 2021. on march 7th the check engine light came on and the brakes made a loud popping sound, steering is very tight and not comfortable driving. do not feel safe in this vehicle at all. i called mon. morn and no call back yet.

I was driving my 2016 jeep cherokee sport and when i got to my friends gated entrance. i put the car in park so i could enter the gate code on to the key pad. when i went to put the car back into drive- the emergency brake went on by itself and would not release. the car would not go in to any gear so i couldn't put it in neutral to push it out of the way for residents trying to enter. i had to call for a tow truck and wait an hour directing traffic... had it towed to my neighborhood because dealership was closed. next morning had it towed to chrysler, dodge, jeep in buford, ga.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that while driving for approximately 5 miles between 35-40 mph, the vehicle loss motive power and stalled. the vehicle made an audible dinging sound with a message displayed to turn-off the vehicle. the battery warning light was illuminated. the contact stated that after approximately 20-30 minutes the vehicle restarted. the vehicle was taken to an independent mechanic to be diagnosed. the mechanic was unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 100,000.

My 2016 jeep cherokee limited has a parking brake issue. my parking brake will not disengage, the car will not move forward or back, the light remains lit up on the dashboard. my jeep is inoperable due to this issue. i was stopped at a light in traffic and my car refused to move at all. it finally moved out of park in 30 minutes. the next day my car did the same thing again while i was trying to back out of a parking space at the store. it had to be towed to a jeep dealership. these two incidents caused me to be stuck dangerously in traffic at a street light, and then again at the grocery store in the parking lot. as of now i am without my car, being told water got in the electronic parking brake module. i am told it also requires a electronic park brake switch now too. my car has42504 actual miles on it currently. i bout it with 42098 miles on it on june 25th 2020.

My jeep shuts off when in motion. last november i was on a highway with my toddler in the backseat when it suddenly shut off. i took it to the dealer and they said it needed an "update" on the transmission. now it is a few months later and again today it suddenly turned off when i was about to get on the highway. i called the dealer and they said there is a recall on the pcm that maybe could be causing it to shut off. they cannot even give you a quick appointment and expect me to drive the car as it is, completely unsafe and almost causing full collision on two occasions. how can nobody care that this is completely unsafe and could cause death in a collision when the vehicle is in motion? they just keep saying they understand but that it just needs an update and for me to just wait a week or more until their next appointment. they say i should have been notified by mail of any recall or update but i have never received any notice of anything.

Purchased 75,000 mile warranty with tob. around 30,000 motor replaced. oil consumption. nc. had it at midas at 67,584 miles because of unusual noises in the front end. was determined to be the drivetrain. advised me to check with tom o'brien chrysler, dodge, jeep ram in greenwood indiana that it might be under warranty. had it there twice, midas greenwood twice and fletcher chrysler, dodge, jeep ram in franklin indiana twice. each made repairs to it costing me $595 total in out-of-pocket deductibles. billing to warranty company: midas $1933.57, fletcher $618 and tob $2267 which is "the mechanic" (mechanical repair service contract) tel # 800-621-2130. contract # gw227456. the vehicle had these issues of unusual noises on rough pavement, wandering when taking off from stop going thru shifting gears moving from right to left then back to straight then going back to the right every time on shifting. at 75,000 miles the warranty ran out and up to that time "none" of the companies figured it out nor fixed it. we were told that the lemon law didn't apply. so now at 80194 miles it's so bad that it's untrustworthy and it's getting worse by the day. i can't find anybody to fix it especially now that the warranty is out and the only place that we can trade it is back at tob which we will never buy another product from them. i have all the receipts for all repairs made that did not fix it. so we are stuck. can't fix it nor trade and get a good price for it.

Within 7 months of buying this car from a dealership, the 4wd says unavailable, the wiper sprayer broke while i was driving and i had to pull over because i couldn't spray my window on a snow-melting, messy day. then the driver's side wiper broke while driving in torrent rains where i almost got run over by a semi-truck on the highway for having to pull over. the mud flaps continue to rip causing mud and ice to build up behind the tires. in 15-below weather, i went to start my car to go to work and when i turned the heat higher than 4 (out of 7), it made a loud, vibrating sound until i turned it back down, so i was very cold all the way to work. the next day it worked fine. the day after that, i went out to start my car again to go to work, it was 15-below still, and i had no heater blower at all. i had no heat. i could not drive due to that, had to have my car towed to a shop, and ended up calling in sick at work, which jeopardized my brand new employee status.

Service shifter warning keeps popping up. once i turn the car off it goes away for a few thousand miles then pops back up. dealership says they are unsure why this would come on. it has happened multiple times over the past 4 years of us getting it brand new. today was the most recent & when i decided to google it & seen where you can put in into this site.

Car shut off without any warning while pulling into parking lot and making right turn.

I was home from a short trip to the store when the "service shifter" warning appeared on the dash. when i arrived home the vehicle would not shift into park and shifter will not go past neutral. key will not release and is stuck in the on position with no way to remove or turn off ignition. vehicle is immovable and is a roll off hazard due to being unable to place transmission in park.

Tl* the contact owned 2016 jeep cherokee. the contact stated while driving 35 mph and approaching a stop light, the brake pedal was depressed however it failed to stop the vehicle as she rear ended two vehicles. the front driver’s side steering wheel and knee air bags deployed as a well as the front passenger side air bag. no warning lights were illuminated. the contact sustained injuries to her legs and chest, she also had whiplash and a very bad migraine. the contact stated the occupant in the other vehicle had sustained whiplash. emergency officials were alerted. the contact stated she refused to go to the emergency room due to covid-19. a police report was filed. the vehicle was towed to an unidentified salvage yard where it was deemed a total loss. the local dealer (mak haik ford 10333 katy fwy, houston, tx 77024) was notified. the manufacturer was notified of the failure. the vehicle failure mileage was approximately 80,000. the vin was not available.*dt

Vehicle was driving on the high way, 70mph, for 20 mins, exited the highway to 40 mph and engine began making a rattling sound, shaking, backfiring, and acceleration became difficult, loss of horse power. drove to nearest parking lot. continues to misfire while in neutral and at idle. turned off the engine for 5 mins. restarted the car and the engine light came on. car continued to make noises, back fire and idle poorly. towed to a shop. codes were identified in cylinder #3 spark plugs were checked to be fine, coils were checked to be fine, and cylinder #3 continued to so error codes. car was left to have fuel pump injector checked. the fuel injector was not affected. cylinder #3 was found to have no pressure and not operating. the vehicle has been "burning" oil, and needed to have oil checked on a weekly basis, oil changed on a by monthly schedule and if it was ever close to measuring low on the dipstick the automatic engine shutdown would disable the vehicle while it was in motion. the car is undriveable and now the fear is that the "burning" of the oil has damaged the engine cylinder beyond repair. we've been advised to replace the engine for a cost of $12,500 at only 35,000 miles.

In motion on a city street going 35 mph the engine shuts off; steering and braking become disabled and car costs into traffic. no warning lights or dash board symbols turned ever on. vehicle has to be towed to a shop to have the oil changed/replaced after only 200 miles since last oil change. engine burns oil (not leaking) at a high rate. oil needs to be checked weekly and replaced on a 2-3 month schedule. only 35,000 miles on the car.

My four wheel drive went out in vehicle during winter which make it undrivale in wisconsin winters. in addition, when i have the cruise control on, the vehicle powers up when going down hill. this happens consistently until i take off the cruise control

Car shuts off mid-drive / mid-turn while in motion without warning. no lights are illuminated in the dash cluster after or during. no explanation why.

Lane departure warning capability is not functioning properly. it goes off while in operation if the vehicle turns a corner and often when changing lanes. car alarm goes off unexpectedly and without cause. has been returned to the dealership repeatedly only to be told they are working on a software update. no estimate of time can be given but advised this is a problem with the renegade.

I had a warning on my car saying that my 4whell drive was not working and that i needed to call for service . now my car is in repair and they ordered an actuator for the transfer case. vehicle was driving fine all the time with only that warning so i took it i

While driving i lost acceleration capability. kept happening on my way home but when i had to go across a bridge, i was slipping backwards with no acceleration and had to "floor it" to get close to 30-40 mph. very scary!! continue to happen on my way home and every light i stopped at or even if i slowed down i had no acceleration until i shifted into park and then tried to accelerate. could not even get it over a small 1-2 foot driveway incline!! will take down to dealership tomorrow to see what is going on with this used vehicle i purchased less than 3 weeks ago (10/29) with less than 6,500 mi driven on it!!

The uconnect unit quit working therefore no way to adjust radio, heat, use, bluetooth, backup camera stays on when driving frontwards down road, etc. cannot use regular knobs to adjust. have now been waiting almost 2 weeks for a new radio to see if that fixes the problem. also thumping noise in the right front in when making a turn & going over a bump at same time. buying a brand new vehicle you should not have to worry about problems like this after owning it for less than 6 months. *tr

The first time i drove my 2016 jeep cherokee at night i could not see as well as with my other cars ,i thought something was wrong wiyh my headlights so i started looking on line and found lots of other people with the same problem.i talked to the service dept.and they told me there isnt any recalls on this problem.i think jeep should do something about this before somthing serious happens.

The transmission shifts rough in the lower 3 gears. there is a bad jumping/lurching/banging when accelerating from a stop.

Perdida de potencia, salta los cambios y pierde aceleraciÓn. en la pantalla se reporta revisiÓn de trasmisiÓn. este problema lo reportan muchos usuarios en internet. tiene 400 km y 2 semanas de uso. quedÓ bloqueada y todos los testigos prendidos. el carro iba en una autopista y perdiÓ toda la aceleraciÓn y se parÓ, con el peligro de causar una colisiÓn. salta de un cambio a otro y no acelera mas, para salir de "p" suena durÍsimo y en "d" no se mueve sola.

On oct. 21, 2016, while backing out of a parking space, another vehicle that had been parked behind me also backed up. our two vehicles collided - bumper-to-bumper, at a slow speed (probably 2-3 mph). very minor damage resulted - the reflector on my rear bumper was broken. i am surprised that my safety warning system did not activate to alert me to the impending collision. this system very reliably activates if i'm backing up and cross traffic is near, or if i'm approaching another vehicle while parallel parking. i'm wondering if this system has a "blind spot" that prevented it from working in the case of yesterday's collision.

The headlights on this car are extremely dim and make driving at night, in the rain or snow very hazardous. i took the car to my dealership and they agree they are dim but said that they are in working order. they get this complaint frequently. so no fix or upgrade available. no my eyes are not the problem. chrysler made standard very bright lights on all of the 2017 models. not a coincidence. this is a dangerous situation. i drive on dark back roads in the hills frequently. it isn't just a nuisance but a truly dangerous situation. chrysler needs to address this immediately.

Tl* the contact owns a 2016 jeep cherokee. while driving 5 mph, the vehicle accelerated rapidly on its own and crashed into a garage. the air bags did not deploy. a police report was not filed and there were no injuries. the vehicle was towed to a body shop. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the issue. the failure mileage was 1,000.

The service light came on to service the transmission as i was driving. i immediately checked the transmission temperature gauge and it read 154 degrees the car then suddenly shutdown. i had to coast to the side. it acted as though it had shifted into neutral but it still showed in drive. it was very scary and very dangerous. *tr

Automatic tranmission is doesn't seem as smooth as when i first bought the vehicle, driving with more whiplash from shifting gears. vehicle accelerates slowly, but gears jump shift pretty quickly perhaps too soon before reaching proper speed (mph). accelerating overall just doesn't feel or sound right when stopped at a traffic light and then accelerating.

While driving the vehicle at about 30 miles an hour on a city street, i start slowing down at a stop sign and at about 10 miles an hour the power in my car turns completely off engine turns off, lights turn off, inside lights turn off, i let the car roll to the side of the road put the car on park then turn the ignition to see if they'll turn on. the car does turn back on so i continue on my way. this has happened twice in the last 3 weeks every time it has happened the car has always been in motion the lights flicker and then it shuts off.

1) car stalls at random without warning and no apparent cause. i've had the car stall at low speeds after turning (able to restart) but most significantly an incident occurring 7/9/2017 when i lost all acceleration on the interstate at 65mph while towing a 3500lb trailer. the tachometer and speedodometer dropped immediately to zero. total shutdown. concurrently all the electronics shutdown, including power brakes. thankfully i was on a flat stretch of road and was able to drift into the breakdown lane. the car would not restart; no electrical components with the exception of the hazard lights and emergency brake were functioning. car had to be towed. 3) cruise control fails to maintain car speed on moderate downgrades...rpm's will shoot to 5000, then car will "take off" increasing speed by as much as 15 mph more than control is set for. my complaints have been verified/replicated by a jeep chrysler service center but they have stated they can't fix the car because they do not know what is causing the issue.

Tl* the contact owns a 2016 jeep cherokee. while backing out of a parking space, the parking brake engaged on its own and the parking brake indicator illuminated. the contact stated that the failure occurred seven other times. the vehicle was taken to the dealer (mark thomas motors jeep/toyota in albany, oregon) a total of three times. the failure could not be replicated. the manufacturer was not notified of the failure. the vehicle was not repaired. the vin was invalid. the approximate failure mileage was 6,000. ...updated 10/23/17 *bf the consumer stated the vehicle was traded in.*js

Driving 65-75 mph on highway in high traffic, service transmission message came on engine light came on and we had absolutely no acceleration no use of speedometer, cruse, couldn't check gauges. were able to pull off the highway. let vehicle sit and restart. engine light still on called the jeep 800 number i had in the vehicle and was disconnected twice with no return call. this vehicle has under 15,000 miles on it. now less than a week later the same thing happened. this time i took it to an auto parts store to have them check the code. which came up as: p0887 tcm power relay control circuit high definition for code: indicates that the tcm power relay control electrical circuit signal had high voltage for predetermined period of time.

2016 jeep with "active drive ii" while flat towing my vehicle behind my motor home according to book procedures, we encountered an incident where the front of the vehicle started rocking, shaking, moving right/left up and down. we were on a main highway(concrete improved). i initially had no idea what had happen. we had been on the road for a couple hours. once off road, i could find nothing wrong. tires, tow bar, suspension all seemed as it should be. we moved the motorhome was vehicle (our tow) slowly to a more safe area. still found nothing. once home +- 150 miles more with no further incident. i have made notice of this to both jeep wave and chrysler customer service. i have gotten received mixed information as feed back. i've got great concern if this could happen again.

Trunk door automatically closed after being opened to place item in trunk and failed to reverse itself after closing on wife's head. caused laceration to forehead after trunk door hit her head and continued to crush into her. had to rush to emergency room due to size of cut and bleeding. the vehicle was parked during the incident.

Car got stuck in gear 8 on highway. has 10,000 miles on it

Beginning about two month ago, i have been going back to the dealer for drive train related issues. the initial issue was a failed rear hub at around 25,000 miles which was found during an oil change. next, the main drive shaft (propeller shaft) began making grinding noises as well as a wobble/thumping sound at highway speeds. the grinding sound was resolved but the wobble/thumping continued. the followup for that sound found failed half-shafts (both sides), failed rear differential, and failed transfer case/module. the car was returned to me without all repairs being completed due to lack of parts and "warranty not authorizing additional days of rental" the car then began to give failed parking brake service codes and check air bag system codes which supposedly are related now to a failed on board control module. when the most recent codes (today) were given the car would not shift into gear initially.

Tl* the contact owns a 2016 jeep cherokee. while driving approximately 20 mph, the vehicle's speed suddenly increased to approximately 30 mph. the driver crashed into a traffic cone. a police report was not filed and there were no injuries. the contact also indicated that the rear windshield wiper suddenly stopped operating. on some occasions, after removing the ignition key from the ignition switch a message indicating "key inserted" would display. the vehicle was taken to huntington jeep in huntington, new york, but the failures could not be duplicated. the manufacturer was notified of the failures. the vin was invalid. the failure mileage was 10,200.

Purchased my 2015 jeep cherokee in september 2015 brand new with 19 miles. the car started off running great i loved it. by april 2016, i noticed the car began to drive differently and at first i didn't think much of it but it got worse and worse. by october my car was jerking so bad, stalling sometimes and accelerating sometimes on it's on.i took it into the dealership and they replaced the transmission with only 11000 miles on the vehicle. my car drove like it once used to until about the end of january 2017. the car began to accelerate on its own once again jumping from 1gear to 3 gear and back. in february on my way to work my shifter locked on me and went completely out causing me to come to a complete stop. thank god it was 4am and no cars were out because i would have definitely been in a car accident. i took the car to the dealership and expressed my troubles with the car and they changed the shifter and did some update on the car saying that that's why my car was driving the way it was. the very next friday after getting my car back from them, i almost hit the back of a car coming down street with a slight incline and the vehicle sped up on it own without me pressing the gas from 25mph to 45mph jumping from 2 to 4 gear. the car jerked so hard felt like i had been hit by another car. i called jeep and told them i was bringing the car back it was not fixed and i almost had an accident. when they got the vehicle, they claimed when they drove the vehicle it performed how it was supposed.i have been having nothing but trouble with this car since they replaced the transmission. i called chrystler myself to express my issues with my car and they pretended to car at first and barely got in touch with me towards the end of it. finally, i found a lemon law attorney and i am currently fighting them to buy this vehicle back. i do not feel safe in this car.

I bought my jeep brand new zero miles, currently its at 28k. i began to hear a flapping noise when shes on idle and the auto shut off isnt on and when i start to drive the noise goes away. later i noticed that on start point the accelerator either gets stuck or it makes the starting jolt as if i gassed in the pedal all the way. when im on the freeway and i let go of the gas pedal the speed wont decrease i'd have to use the brake pedal, obviously the speed wont decrease if im going downhill, this is when im on a flat wayward. these symptoms with the exclusion of the flapping noise on idle, happen only occasionally. my jeep is only one year old i maintain it very regularly rotate tires, fluids, the works. i took her to the dealership and im hoping a good diagnostic and a good fix, because since it happens on occasions i don't want to bring my jeep back and continue the same issue, it could be a safety hazard, shes our only family car and if something goes bypassed, unfortunate events may take place, (god forbid,) and this issue can be spotted right away, i will have peace of in mind.

Crash test

Salvage

On march 3/9/2017 i purchased a 2016, jeep cherokee limited 4x4, 2.4l with 20,111. at the time of the purchase, i received a 109-point vehicle inspection report, and i personally checked the fluid levels. on may 27, 2017, the oil light flashed when turning into the home depot. i immediately, parked and turned off the car. after inspection, i checked the oil, and there was no evidence of oil on the dip stick. the jeep’s mileage was 24,211 miles, which is only 4,100 miles since purchasing the vehicle. having learned that no oil was registering on the dip stick, i opened up the hood and looked for signs of an oil leak? no oil leak was visible from the engine compartment and no oil leakage was found under the jeep. i then drove to the nearest retailer and purchased 5 qt container of 0w-20, full synthetic motor oil. after returning to the jeep, i started adding oil, one quart at a time, and checking the level of the oil between adding intervals. after adding one quart, i could just see evidence of oil on the dip stick. it took 3.5 quarts before the dip stick registered full. at that point i turned on the vehicle. all of the normal dash board diagnostic lights flashed on/off and the car exhibited no sustained warning lights. no sustained engine light or oil light were visible and the jeep appeared to be running normally. no blue or black exhaust was visible from the jeep’s tail pipe. after arriving home, i promptly changed the oil and oil filter with the 0w-20, full synthetic castrol motor oil and a fram tough guard filter. the discarded oil was black. from under the jeep, there was no sign of an oil leak around the oil filter, the oil pan or anywhere inside of the skid shield under the jeep?

Water saturating floor and carpets under floor mats, passenger front and rear. may be the cause of intermitant door locks , and at time uconnect radio and climate control system restarts. first visit to dealer, dealer resealed/rewelded rocker panels and improperly sealed areas. second vist dealer stated the leaking was a sun roof. however, vehicle doesn't have a sun roof. ? the dealer is unable to replicate water coming in from rain but has not checked ac condensation or other means of entry that we know of. water does appear to show up faster during periods of hot eather and ac usage. please note - i have pictures of mold growing rapidly on the carpet under the floor mats.

Car started to smell musty/moldy 8 weeks after i purchased it (brand new). found the passenger floor carpet to be wet and water was draining out of the drain hole near the passenger rear door. upon multiple trips to the dealer, the carpeting was pulled back and it was determined that a seam in the front right wheel well was never welded at the factory. this open seam was allowing water to dump into my car for 4 months. my and my families health has been affected (sore throat, cough and headache when in the car) by the mold in the car. the smell is horrific and can actually be smelled walking near the car without doors being opened. the dealer has stated he has never smelled a car like this. this brand new car is destroyed. carpeting in the car has been replaced. smell is just as bad. an air bag sensor had to be replaced, most likely caused by water damage. wiring that runs under the carpeting had been soaked for 4 months....can't imagine what long term damage i will encounter. the car is still there, now they are pulling the spray foam out of the rocker panels piece by piece. they said the smell inside the foam is unbelievable. there is no way they will be able to remove the smell completely from this car. i can provide all service records if required. i have been without my car for a total of 31 days in between early february and today (i still don't have it back). it has been to the dealer 4 or 5 times now for the same issue.

My 2016 jeep cherokee has a 9 speed automatic transmission. when driving in town at a slow speed the transmission shifts eratically and pauses during the speed shift trying to evaluate which gear it needs to be in. so extreme that i was almost hit trying to avoid another vehicle. i have filed a complaint with the customer assist, the nsdc and the attorney generals office. chrysler just keeps stating that the transmission "works as designed". i have even had the service department at a local jeep dealership that it is a massive problem and the vehicles are always coming in for service due to this. they have attempted an "upgrade" to the system which they think will improve the shifting, but it has not worked. i need someone to take this issue seriously and investigate the problem. it is an issue and unfortunately the previous homeowners i have spoken with just traded them in and never complained. please, please look into this. just because chrysler says it is "performing as designed" does not mean it is performing safely.

Tl* the contact owns a 2016 jeep cherokee. while the vehicle was parked inside the garage, the automatic start feature erroneously activated and the engine started. the automatic start feature and key fob had not been used. the dealer was unable to duplicate the failure, but the rfhm was reprogrammed and the keyless ignition software was improved. the manufacturer was not notified of the failure. the vin was invalid. the failure mileage was 10,648.

Trunk randomly opens. on one occasion i was backing into the garage when the trunk opened ,causing damage to my jeep and garage.

While in cruise control and going downhill, vehicle will often downshift and quickly accelerate about 10 mph. cruise control will regain conrol and slow to set speed after a few seconds. thus far i have observed this behavior at set speeds of 45 mph and at 68 mph. i have not driven the vehicle enough to know how consistent the behavior is or if the behavior is only at specific mphs.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that on several occasions while attempting to drive, the transmission failed to shift gears. the engine warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the software needed to be updated. the vehicle was repaired but the failure recurred. the contact stated that the vehicle was then taken back to the dealer where the dealer stated that they had no record of the software being updated. the manufacturer was notified of the failure. however, the contact stated that the manufacturer advised her to take the vehicle back to the dealer but did not offer any further assistance. the failure mileage was 21,000.

The service transmission warning came on as i pulled into a gas station, along with the transmission icon. i turned the car off to fill up. when i restarted it seemed to accelerate fine on the surface street and then highway, but the icon remained lit. the service transmission warning then came back on a few miles later and i couldn't accelerate. once i decelerated, i couldn't accelerate again. i pulled into a parking lot and restarted the car. again, it worked. when i turn the car off and on it seems to work fine until the warning comes back on (it only takes a few miles) taking it to the dealer this evening. my car is 50 weeks, 12,200 miles.

Jeep randomly shuts down while driving and steering wheel locks up. engine is getting replaced for the second time in 18 months.

My car ja a 2016 and it has shut off while driving 3 times, i was almost rear ended this last time, and it took a bit to start again. i have already taken it to dealer and they said it was a software update... and they updated it but it's doing it again. i have been reading and there's is more online complaints about this same issue and all get the same response that they don't know what's causing it and they only do a software update if that... what needs to happen before they recall or repair this issue, i don't feel safe driving this vehicle anymore but i have no choice i have to drive to work and have no other vehicle, i feel my life is in danger every time i'm driving it, how many people's lives will jeep continue putting in danger until they resolve the issue or recall their this car. a simple we don't know and take your car back doesn't make me feel like they are concerned about my safety, they already sold the car so now it's our problem? i pay a lot of money for this car for it to not be reliable and to feel my life at risk. what are my options? how can i have a reliable car again? i have a 2016 relatively new car and there's no reason i should be having this problems with a new car so either i got a lemon or their whole line is faulty but i don't think my life should be at risk and they need to resolve this issue. i'm tired of hearing we don't know what the issue is and it might just be a software, even if it's just the software then the car shutting off on is shouldn't be their way of letting us know we need to take it in for an update. please make this company resolve this issue before any fatalities occur due to this issue. my car was in motion approaching a stop light when the engine stopped and wouldn't start up again for almost a minute, the other time i was driving at slow speed at a mall parking lot, the other time driving down a street. thank you

Tl* the contact owns a 2016 jeep cherokee. while exiting the driveway, the contact observed a fuel spill under the vehicle near the fuel tank. the vehicle was taken to a dealer where it was diagnosed that the fuel pump failed and needed to be replaced. the dealer also stated that the safety lock valve on the vehicle was not installed during production, which caused the failure to occur. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 8,200.

During an out of town trip (highway) drive with the family on easter sunday, my 2016 jeep cherokee limited transmission suddenly locked into 8th gear and wouldn't accelerate past 2000 rpms. check engine light and "service transmission" appeared on the control panel. in order to not be stranded, we drove the car in 8th gear for 3.5 hours back home. car would not change gears, nor accelerate. we luckily were not involved in an accident. upon arriving at the dealership (closed for holiday), another jeep owner was there dropping off his car as his was stuck in 3rd gear and couldn't accelerate past 45 mph. the service department just called me back now (next day) and said that transmission error is a software problem and needs to be upgraded. why would the car need an upgrade and make the transmission inoperable while i'm in motion inside the car? infuriating!

Returning home from 1st oil change since purchase of vehicle (2016 jeep cherokee sport) 3 months prior, owner noticed smoke coming from hood immediately upon parking vehicle at residence. as soon as owner exited vehicle, owner noticed flames coming from bottom of engine. owner called 911. three minutes later when emergency vehicles arrived, car was engulfed in flames and was deemed a total loss by fire investigator and insurance company.

Vehicle started lunging forward and shifting issues while in motion. definitely a transmission issue. been in the shop for a week. technician not sure what to do about it waiting on dodge to call them back. he said either reprogram it or replace transmission.

My wife and i bought a jeep cherokee just about a year ago. we have had it in the shop three times for rolling after the car is put in park. just last saturday (25 march) my wife was getting out of the car at our daughters softball game and the car rolled backwards knocking her to the ground almost rolling over her. the vehicle engine was not running. she had to go to the doctor and receive treatment.

Put jeep in park went in building to grab something. came out jeep rolled forward into loading dock at husbands job.

Vehicle was purchased brand new on 4/16/16 in lansing michigan. have consistently had issues with tires holding correct pressure. have documentation that dealership acknowledged loss of pressure, but no leaks found. will not replace tires under warranty. no damage has been sustained to any of the tires at any time. all four tires defective.

Another car ran an intersection my daughter struck car in the side then she hit a telephone pole going approximately 40mph airbags did not deploy and over 75% of her front end received damage

After purchase of my 2016 jeep, which had 8000 miles, i began experiencing strong shaking in the front suspension when a bump in the road was struck. i took the car to jeep, darcar in waldorf maryland. they could find nothing. this shaking continued so i took it back. again they could find nothing. now my front end is not only jumping but squealing. this is my first jeep and as much as i like the vehicle, i am very disappointed that a problem is occurring already. this occurred and got worst as i was driving on the streets of pennsylvania and the city of waldorf maryland

Air bags did not deploy in front end collition. shifter lever shows red indicator lights while driving in all gears neutral , reverse, drive, and park. pulled off road turned off car then back on lights went away. this has happened three times under 30,000 miles. dealership cannot find problem

Tl* the contact owns a 2016 jeep cherokee. the contact stated that the low beam and high beam headlights failed to illuminate properly with low visibility. the dealer was contacted (percy's auto sales inc, 40 houlton rd, presque isle, me 04769, (207) 764-4493), but the vehicle was not diagnosed. the manufacturer was notified of the failure. the vin and failure mileage were not available.

Tl* the contact owns a 2016 jeep cherokee. while driving 65 mph, the vehicle entered into safe mode and decelerated independently. the vehicle was towed to victory chrysler dodge jeep ram (located at 45 naber dr, shallotte, nc 28470, (877) 463-1766) to be diagnosed. the contact was informed that the tcm module needed to be replaced. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 14e004000 (power train). the manufacturer was contacted and notified of the failure. the approximate failure mileage was 17,200.

My 2016 jeep cherokee started having issues. on my way home from work the service transmission message popped up on my display and engine light came on and had absolutely no acceleration capability. managed to stay with traffic and proceed to the off ramp to a gas station. i followed what it’s said on owner manual: turn off the car and turn on the car while on natural for few minutes and the message went away but the engine light was there for a while and got turned off it self. but the next day same issue happened again. i took the car to jeep dealership, they did not have a transmission specialist to check the car. i had to make an appointment with another dealership, the appointment is for tomorrow. interesting is the manual says after resetting should not drive the car because it might cause engine problems, and should have dealer to check but the dealers don’t check the car right-away they give you appointment for few days later or a week later. i had this car for year and half i drive 3 miles from home to work i don’t understand why the car should have a transmission problem at this early stages. i don’t feel safe driving this car. not happy at all!

I was driving down the road at 75 miles per hour when she vehicle stopped working . the engine was running but i couldnt press the gas brakes nor did the steering work. a week before that my car wouldnt crank. i have been telling the shop 2 times prior something wasnt right with the transmission. also has had 2 recalls repaired. *tt *dt *js *js

Service transmission and engine light came on while driving about 58 mph transmission basically disengaged while driving on the highway. after slowing at a stoplight , the car would not accelerate and i was nearly rear ended. car has been at dealership for 5 days, due to be ready for pick up tomorrow after changing tcm. i was only offered a rental this afternoon-gee thanks!after some research, i am finding many similar stories in which the repairs do not hold and the owners have continued problems, the most worrisome is the transmission disengaging mid drive, and multiple breakdowns and service visits . i do not feel safe in this car and should this malfunction cause me to be crashed into and i survive, i will come at chrysler-who's advise thus far was that i purchase a service plan-again, gee thanks- i will come at them with a fury that is unmatched.

The transmition shift hard and causes whip lash ahd sticks in gear, skips gears,it horrible etc..

Tl* the contact owns a 2016 jeep cherokee. while driving 75 mph, the vehicle decelerated and the check engine indicator illuminated. the engine failure recurred several times. the vehicle was towed to the dealer, but was not able to be diagnosed. the vehicle was not repaired. there were no recalls for the failure. the failure mileage was 2,900....updated 12/14/16 *bf *tr

I had my 2016 jeep cherokee in to service at about mileage 1800. the jeep dealer reported to me that he upgraded my software to the latest and greatest and produced a software upgrade number which meant nothing to me, but the dealer assured me that certain fixes were addressed, including the important parking break improvement, where if the car is placed into park, and the driver door is opened, then the parking-break would/should be automatically engauged. yesterday, the first time this feature should have been automatically activated, it did not work. i am usually very good in deploying the parking break, but not this one time -- i pulled up on the switch rather than pushed it down to deploy the parking break (or opposite.) my point is that the automatic deployment of the parking break did not occur. further, in the waining california sun, the amber led used by fiat/chrysler is not sufficient and a really poor color choice. it is impossible to see the led on the parking break. what kind of stupid chooses a led that is probably the least visible to see? the led matches the color of the sun (sort of.) green is much more visible. red is better than amber.

Buy a new jeppcherokee in silver spring darcars md. when i was driving down a small hill, suddenly a noise and the car stopped, call assistant road and sent a tow truck to take the car to criswell jeep service, the technical s criswell jeep service they diagnosed transmission, including the reemplasarian for a new one. all this hapend on july 31, 2016 and today september 9 2016 they still have not been able to fix the car the chysler already have my case

I was pulling out of a parking lot on to a city street in the middle of school traffic. i pressed the accelerator and my jeep bucked really hard. i tried to get it going but it would not go passed 1st gear. i basically coasted back to my home and called jeep to have it towed to the dealer.

We have been warned that this vehicle may have a steering wobble when towed behind a motorhome. fiat chrysler has issued a recall addendum to the owner's manual that a harness wiring kit part no. 68321424ab is recommended before towing, and that if the vehicle is towed without this kit, fiat chrysler will not be responsible for any damages. also, service procedure notice s13 and service bulletin no. 08-029-16 rev. a have been issued saying that we need a mopar flat tow wiring kit before towing have been issued. even though our jeep is under warranty and fiat chrysler has issued these warnings, the manufacturer refuses to pay for the installation of the recommended kit. we have gone through our dealer, the district jeep service manager, and also directly to fiat chrysler with no resolution. fiat chrysler refuses to cover the cost of this repair, which would be $330.00 out of pocket to us. we feel, since our vehicle is under warranty and fiat chrysler acknowledges this problem, that fiat chrysler should pay for the installation of this repair that they recommend and require, via recall. further, the current new version of the owner's manual issues a caution that "failure to use the proper mopar wiring kit to power the steering system during recreational flat towing may damage the vehicle's steering system and/or other vehicle components." none of this information was indicated in the original owner's manual for the 2016 jeep cherokee at time of purchase.

This car was purchased on june 30, 2016. we went on vacation july 18, 2016 in our new vehicle. at the time of the fire this car was just 32 days old. we pulled into a love's truck stop to refuel the car. the engine was turned off and i had begun refueling the car. smoke was coming out of the hood. upon opening the hood there was fire underneath the engine coming up both sides. using water and a fire extinguisher we were able to put the fire out. we had the car towed to the nearest jeep dealer. chrysler is taking no responsibility even though there are numerous cases sited with engine fires on jeep vehicles. they have refused a directive from nhtsb to issue a recall for this problem. with other people also refueling cars right next to us, this could have been a major catastrophic event. chrysler, jeep, my family and all those at the love's truck stop were very lucky that day, august 2nd, 2016.

The dealer sold the jeep patriot 2016 with the brake light above the rear hatch not working. the later inspection conducted for what was thought to be a bad light bulb, turned into a discovery that the brake fixture wiring had been cut with a recommendation to change the harness ($600).

We bought a brand new jeep and by 5168 miles it used 3 quarts of synthetic oil. we had the oil changed at 3000 miles at the dealer(as they suggested). we informed the dealer that the jeep was burning oil not leaking oil. we were told that chrysler would not do anything about it until 7500 miles and then they would do a oil consumption test on the jeep and after that we would have to bring it back every 500 miles to top the oil off if necessary. synthetic oil is about $8.00 a quart. this jeep is under warranty but they wouldn't fix it. and we would of had to pay for the oil to top it off with too. the dealer was aware of this problem with these jeeps. our daughter bought a jeep with the same engine but she hasn't had a problem with hers. when we told the dealer this they said this problem exists only with some of the engines. why isn't there a recall on these! why are they even selling these when they know there's a problem. since the manufacture wouldn't fix the problem we got rid of the jeep.

Vehicle has a front wobble or shimmy when accelerating from stop. on loose or slick pavement wobble replicates wheel slip and has caused me to over correct my steering and acceleration on multiple occasions. vehicle steering wheel is wrapped in leather. the leather is loose near center spokes of steering wheel. fingers have snagged on the loose leather on multiple occasions causing a dangerous control issue. vehicle delivered with non functioning blind spot monitor mirror on passenger side and normal mirror on driver side. assuming the passenger side was equipped with blind spot assistance i was nearly in an interstate collision during the night drive home immediately following delivery.

Purchased 2016 jeep cherokee brand new from susanville auto center and the car has now been in the shop 6 times and towed in the last time. it has now fried the coil and the spark plugs. it has been in for 2 wheel sensors, thermostate replacement at 1500 mile, coolant leak at 2500 and now the coil and plug issue while driving home from auburn ca over 200 miles from home car started jerking dash flickering and use over 3/4 tank of gas in 50 mile and would only go 45mph at 25k. i drive for a living an can not afford to be stranded in the middle of no where as a woman. i've contact jeep corp and of course no response. dealer wont do anything either. now to try ca lemon law and attorney general.

Tl* the contact owns a 2016 jeep cherokee. while driving downhill with the cruise control activated, the vehicle accelerated and the engine rpms revved. in addition, the transmission downshifted, but failed to engage. the dealer stated that the vehicle was functioning as designed. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 3,000.

Center console in this 2016 jeep cherokee latitude awd has design flaws as every time car hits a bump the console opens causing a distraction -- dealership has replaced the latch that did not work and then they replaced the whole console and as to date the console still opens.

Occurs intermittently with vehicle in motion and attempting to brake. while braking, the brake pedal intermittently snaps down about a half inch and makes a very loud popping noise that emits from somewhere within the primary brake pedal mechanism. it is startling for the driver and can cause the driver to slam on the brakes. brakes worked normally from purchase in may 2016 until jan 2017 when a chrysler software update was performed that changed the parking brake from manual on/off to auto on/off. dealer has been unable to correct the problem. they changed the brake booster but it did not correct the issue. they are now stating it is normal and refusing to work on it anymore. i have returned the vehicle at least 3 times for this malfunction and believe the brakes are unsafe. vehicle is still in the possession of the dealer (has been for 2-weeks now), with no work being done to find and fix the issue.

The 2016 trailhawk version of the cherokee has a dangerous tendency when descending steep bureau of land management roads with grades of 8-12%. this model was supposedly designed to maintain control when going downhill on these types of grades. if you shift it into first gear in low range, it cannot hold the grade as the engine has inadequate compression to slow the car and the transmission will shift into 2nd even though the shifter is in first gear. the car will accelerate downhill a an extremely high rate and just before it hits the redline, it will shift into second gear, this causes the car to quickly accelerate until you apply the brakes to bring it under control. this will get someone seriously injured or killed. i submitted a review of this and other issues to jeep and they simply advised me to speak to a jeep dealer which i did. i explained this issue to them and they had no solution for this. because of this we sold the car in less than one year. we bought it in april of 2016 and traded it in this month.

Water leaking into floor boards on passenger side. car was parked in garage after driving in rain. a strong odor of mildew was noticed the next day. did an inspection to see where the odor was coming from, the passenger side floors were soaked with water and in the rear floors on the passenger sides. used a shop vac to vacuum out as much water, vacuumed out at least a gallon of moldy water.

See attached

The transmission shifts rough in the lower 3 gears. there is a bad jumping/lurching/banging when accelerating from a stop.

In cold temperatures my vehicle doesn't heat properly. noticed that in my climate control setting that strictly goes to the floor it has no force, and sounds like it blows on the windshield but doesn't. service advisor indicated that is the problem but no correction for issue currently available.

Driving 40mph just entering the masspike ramp in allston/brighton area with my sunroof opened, when a load explosion occurred. i looked all around the vehicle saw some glass, looked up and sunroof completely shattered. there was no car in front of me. nothing was projected at car. i bought this car in oct. '16 and have had nothing but problems with the roof. first it rattled they changed the frame, now glass shattered and the dealer is charging my insurance to fix.poorly made car. also had problems with rear seats rattling. it was a 50 degree day in boston.

Tl* the contact owns a 2016 jeep cherokee. while driving various speeds, the instrument panel became inoperable without warning. the vehicle was taken to the dealer where it was diagnosed that the computer software in the dashboard, along with the wires and buttons in the steering wheel had to be replaced. the vehicle was repaired. the contact stated that the failure recurred several other times after the repair. the contact also stated that the start on and off button failed to work without warning. also, while driving 10 mph, the brakes failed without warning. the vehicle was taken to the dealer multiple times, but the brake failure could not be repaired. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failures. the failure mileage was 1,200.

Vehicle in motion, 65 mph service transmission light came on. ability to accelerate ceased, merged on to freeway able to maintain speed at 60 mph but unable to accelerate. on the way to dealership, stopped rpms went way up, no acceleration at all. purchased brand new, currently at 14,091 miles.

Transmission locks into gear during light throttle or no throttle loads repeatedly. happens on downhill driving or at a red light/stop sign. car has no power and has to be driven off to the side to reset computer or left sitting in an intersection while waiting for a tow truck (one time). dealer is aware of the issue and is replacing parts from the computer to a complete transmission now. wife feels unsafe in what should be a brand new problem free car

When it is below freezing out the car will not shift. you can get out of neighborhood in low gear but when you go to get on highway the car just dies. dealer says this is normal until transmission fluid warms up.

Vehicle stalls out in the middle of driving, completely losing all power to the vehicle in the middle of traffic. steering wheel locks up and acceleration rapidly declines to 0. dash displays shift to p then desired gear. in order to get the vehicle working correctly again, i must shift to p and then turn the vehicle off and back on (when turning the vehicle back on, it hesitates to start). can't turn on hazards so no one knows why i am stopped in the middle of traffic. have been to the dealer two times now, going on three. being told software. regardless of that, it's very dangerous and hazardous. all it will take is someone not paying attention for myself and my family to be seriously hurt or god-forbid worse.

Drivers side wiper stopped working while driving. the passengers still works unable to drive car when it rains.

The jeep stalled in the middle of the intersection! several times and once as i was exiting the freeway ! the service transmission light went on and then i received the jeep back nine days later and the the engine rattles and the console cracking sounds themotor sound like it's running higher than before it was fix i took it back the service manger told me that it runs fine and i need to relax and enjoy the arts but i don't think it working like it was prior to breaking down ! it had 6949 miles on it and now the shocks seem to hit hard too ! so i not sure what's going on ! jeep corporate told me to drive it but i don't feel safe ! i asked for a better jeep! and i was told that things happen ! the service department won't look at it agian ! and the jeep seems to be pulling to the left ! but the steering wheel looks aligned!

Had the car for a year and the thermostat blew. guy at dealership said " chrysler got a bad batch of thermostats" and that they would replace under warranty. get home and next day car had list almost all antifreeze. leaking. horribly. was driving, engine light and traction light came on. got codes ran, "thermostats rational". weight start. tried the times, started and ran rough.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that the vehicle's emergency brake independently activated on its own while being towed. the failure occurred without warning. the vehicle was towed to the dealer where it was diagnosed that the vehicle needed a wiring harness and the power steering needed to be reprogrammed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 5,000.

When driving at highway speeds (70-75 mph) and speed control is engaged, while cresting a hill, sometimes the car will take off to over 80 mph and the tach. goes to over 4,000 rpm. braking doesn't seem to disengage the control. you have to shut it off completely and in a few seconds, it will disengage. it's happened 3 times already on 3 different highway trips.

Yesterday i started up jeep in my garage, upon waiting for it to warm up i can here a clicking sound coming from the center counsel area, so i bend or and put my ear by the carpet, it sounds like it in the transmission, its starting today to shift weird,i need number to take it to a local dealer to check, hemet,ca mileage-5978

A light on my dashboard came on while i was driving at 55 mph that read "service transmission". the odometer stopped working and my car didn't seem to be functioning properly. stopping at a light, my car nearly stalled when i needed to cross over an intersection. i had to have my vehicle towed to be serviced the following day. i was told by the service station that the issue wasn't with the transmission- but that the car needed a software update. i could have been hit when my car nearly stalled driving across the intersection. i addressed my concern with fca, but was told that software updates are routinely needed and should be done at the same time as my oil change. my car only has 5300 miles and is only driven short distances (mostly on the weekend). this issue should not be happening with a car so new and such little mileage. also, my car has been kept updated with the necessary oil changes. i don't understand why i am not notified ahead of time if my car needs these software updates? am i just expected to cross my fingers and hope this issue doesn't occur again? this issue greatly affected my safety. and my car wasn't drivable. it's both a major safety concern and an incredible inconvenience.

Tl* the contact owns a 2016 jeep cherokee. while driving 75 mph, the transmission stalled. there were no warning indicators illuminated. the dealer diagnosed the vehicle, but it was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 38,000.

Ordered a windshield back on 12/20. it still isn't in!! i feel this is a safety factor and i have 2 case numbers with jeep and they still don't have a windshield. every time they say it's due to be in, the date changes. my daughter drives this car and it is cracked all the way across.

The transmission does not shift properly. i have taken it into the shop at least 4 times to get this problem fixed. they keep telling me its a software updates, but the rough shift or non-shifting starts again in about 3-4 day after i get my vehicle back. it shifts fine until 4 gear and then it does not shift anymore and grinds the gears.

Accellerating from a stop to get on the highway and engine shut down. had to stop in the middle of a busy intersection to put it in park, remove and re-insert key, and restart. almost got rear ended in the process. took vehicle to the dealership immediately after (saturday), they have had it all week - said they have driven it every day and have been unable to replicate the problem. today is thursday and they are asking me to pick it up. wiring is secure, battery is fine, there is no trace in the vehicle's computer that there was ever an issue.

Driving through a parking lot, jeep turned off but i could still steer and brake. had to stop completely, put it in park, remove and re-insert key for it to restart. started with no hesitation, no lights or anything came on. *tr

I was driving 50mph and my jeep completely shut down - 0 mph, 0 rpm, but i could still steer and brake. no lights, no warning. pulled into a neighborhood, had to put it in park, remove the key and put it back in to get it to do anything again. restarted with no hesitation. *tr

Tl* the contact owns a 2016 jeep cherokee. the contact received notification of nhtsa campaign number: 16v907000 (engine and engine cooling); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. parts distribution disconnect.

I have a 2016 jeep cherokee. the "service shifter" warning comes on every time the vehicle is turned on. the light indicators on the the gear shifter no longer come on. the dashboard is locked with the "service shifter" message. it has been occurring for the past month. mechanics do not know what the issue is.

Several dashboard warning lights lit up at the same time (with alarms sounding continuously): check engine; parking brake; service airbag system, traction control off, seatbelt warning gear indicator lights were all on at the same time: p, r, n. d and the manual shift +/- indicator (all lit red) the transmission would not shift (out of what felt like 3rd gear) while driving down the freeway. a few times, the transmission would not shift out of neutral, and i could not get the car to move (after coming to a stop) on the off ramp and on the side streets. key fob would not lock or unlock the doors or set the alarm

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving during night time, when making a left or right turn, the headlights independently turned off. the contact stated no warning light was illuminated. the vehicle was taken to the local dealer mall of georgia chrysler dodge jeep (4345 buford dr, buford, ga 30518, (770)945-0839) where the mechanic was unable to duplicate the failure. the contact stated she continued to experience the failure. the manufacturer had been informed of the failure. the failure mileage was approximately 30.

My car will just die while i am operating it. then it will turn right back on, and drive fine. it goes into a ghost mode, power steering still works.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that while driving at a low rate of speed, the vehicle shut-off upon making a right turn with the battery warning light illuminated on the instrument panel. the contact stated that the vehicle began to make an abnormal noise after multiple attempts were made to restart the vehicle. upon restart of the vehicle, the vehicle resumed normal operation. neither the dealer nor the manufacturer were notified of the failure. the vehicle had yet to be diagnosed or repaired. the failure mileage was approximately 67,000.

Vehicle was in motion at about 25-30 mph when the vehicle shut off completely, engine was not going and power steering, brakes, and all electronics would not work until the car coasted into a parking lot. the car was put in park and then turned back on as normal. incident has happened four times now at speeds of 45mph , 20mph, 25mph, and 10mph.

Engine cuts out with no warning when vehicle in motion. immediate loss of steering, breaking, and power. vehicle was travelling at 10-15 mph following road to the right on a rise. immediate risk of collision from following cars.

On 01/16/2021 i was driving the jeep at highway speeds when suddenly the transmission would not shift from 4th to 5th and my accelerator peddle was unresponsive. upon getting home i pulled the obd and received code p0887 which was associated with a recall for this vehicle and the recall outlined the symptoms i was having to a t. upon calling jeep after reading the recall i learned this vin was not recalled even though the symptoms for the recall were the same we were experiencing. after reading about this online i think this is a wider recall that needs to happen because since the recall and service bulletin release date in june 2018 there has been multiple reports of this exact same problem. i have attached my diagnostic scan so you can see the freeze frame and code being thrown on the vehicle. that being said this car is undriveable right now through no fault of our own as all maintenance is up to date. jeep wants to charge us $75 for the re-flash procedure and i realize i may not get out of paying that but i wanted to be sure you guys knew that the recall that was supposed to cover these years of jeeps failed to do so fully and should be reexamined. thanks

The “service shifter” alert is on, i have a 2016 jeep cherokee with 21000 miles. i have done some investigating and it looks like this is a major problem for many jeep’s, yet is not a recall.

As i am driving along, the console above the steering wheel tells me that i need to “service shifter”. i turn the car off and back on, then it repeats. the dealership tells me that they are not sure why it is doing this.

Gear shift error lights! while driving all the service shifter lights came on. pulled over to shut off the car and the lights went off. when i picked up to speed the lights came back. the car shuts off when turning and started jerking with take off. once the power shuts off the car didn’t want to start and turned over until it caught on. i drive around a large city with lots of highways for a living and i am afraid the car may loss power in traffic! this issue has been happening since summer 2020

Engine shuts off with no warning! apparently when oil is low, engine is built to shut off as a safety feature! no oil light indicator comes on. this happens in the middle of driving vehicle with no warning. checked the forums online and many people complaining of same issue. these vehicles (mine included) are burning oil like crazy! issue has been occurring since vehicle had 60k miles on it. will burn through 5 quarts of oil in 3k miles or less and then vehicle will shut off because of no oil!

1. the new battery was completely dead on my 2016 jeep cherokee latitude and bought a new battery on may 28, 2020 and on 1-17-21 the new battery is completely dead. 2. when backing out of the drive way the emergency brake comes on and brakes the car, i disengaged the brake and continued out of drive way and will do it again. this has happened on 3 occasions.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that while driving at approximately 20 mph, the vehicle stalled without warning. the vehicle was able to restart however, there was a delay and an abnormal noise coming from the vehicle. the vehicle was taken to keys auto center (1618 n roosevelt blvd, key west, fl 33040) where the failure was undetermined. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000.

Eight times now my 2016 jeep cherokee will just quit. dealership keeps making me check my oil myself. i am 3000 miles before a scheduled oil change and the vehicle has just stopped running while driving 50 mph again. this is very dangerous . i live in a rural area where the speed limit is 55 on almost all roads. i was almost hit by a semi waiting for a tow. i got home and again my oil is low. my car is not leaking oil. again i will have to tow to dealer for them to put oil in and do nothing to fix this oil consumption problem. the vehicle is in full motion. dashboard gives a warning to put car in gear while driving. when it is in gear

Vehicle stall while parked or during mid turn. vehicle would also have some sort of overheating which causes engine light to come one and vehicle starts to lose power causing lights to have a short flicker. all issue happen during motion and while parked.

Car shut down in middle of road, happened few more times, car is consuming gas in less then 700 miles, mech says its a engine issue, i have to refile every few days, car is struggling to move, i fear shut down again if i do not fill in a dangerous location

My car shuts off while driving. generally when making turns, while i’m decelerating it decides to decelerate to where i’m now going just a few miles an hour to completely shutting off. this is extremely dangerous. i’ve replaced my battery to make sure it wasn’t an issue and my battery light did come on as well after the shut off. my screen also tells me to put my car in park and choose desired gear. when my car is clearly in drive but completely shut down. this has happened on multiple occasions and the picture is from today, this battery was replaced yesterday.

Vehicle engages emergency break and service transmission while in motion—reducing the speed to 0. it forces a restart and once the restart is done vehicle will make abrupt sounds while shifting gears. steering will become stiff and vehicle will do this on regular street road or highway making it dangerous. once vehicle is restarted a few times sensors clear out. it’s become unsafe to drive.

Vehicle dies and you lose power steering and braking. vehicle was being driven very slowly in a residential area when it would not accelerate and died. power steering loss and brake loss makes it very hard to pull over. dealership can't find anything wrong with it or duplicate the problem. this car is death trap and i would like the engine replaced. or be able to get rid of it without paying a fortune. also 2 days before this it stopped accelerating while going 50 pmh.

Service shifter warning comes on, randomly, and vehicle needs to be shut off and restarted to clear warning and warning indicator lights as nothing, gear related, will function (drive/reverse, etc) until said restart is done. note this happened while trying to drive/shift/park, etc. there is nothing that indicates a malfunction will happen and given it has happened while driving, safety is a major concern. it has happened multiple times since 12.2.20 with the most recent being 12.16.20

Service shifter warning light has popped up on my jeep twice now.

The “service shifter “ icon was illuminated as well as the gear selector indicator lights. this is the second time this has happened. after reviewing web sites this is an inherent problem with the jeep cherokees.

I keep having “service shifter” pop up where the speedometer is. it originally popped up about 3 months after i purchased the vehicle. it pops up at random times while the vehicle is moving. i have taken the vehicle in 3 times to have it looked at. the first time they replaced a wiring harness. the second time they said nothing is wrong. and the third time they cleaned a connector. after all three times i took the vehicle in the car was fine for about a month, then the message came back.

I brought my vehicle to the dealership back in november and they diagnosed it as the power transfer unit failure. there was a recall but they said my vin did not fall under it. i had them order the part and they keep giving me new eta's on the part. as of today they have informed me that there is such a demand for this part they have given me a new eta of february 4th 2021. the dealer acknowledges that this is a known issue so why isn't my vehicle covered. now i will need to rent a car for at least a month and a half if there eta is correct which it hasn't been the last 5 times. i believe this should be a recall as they can't make this part fast enough for the demand. i previously put this claim in but have not gotten any response. i believe this is a major issue possibly not being reported by customers who do not have to absorb the cost.

Service shifter light. when it comes on it affects all of the car’s features, remote, cruise, speedometer. have had fixed at the dealership 3 to 4 times.

The jeep has 36.4k miles. when i drive the car is overheating and shoots all the way hot into the red and then cools down, then goes up again. it happened 4 times in 15 min. we filled it with antifreeze. there is no leak. the dealer couldn’t find a problem but my mechanic says it’s an engine defect that chrysler needs to fix. it also has a cylinder misfire that i have had to have fixed by chrysler twice in september and december because it chugs when i start the car and at stop lights. the check engine light comes on. they say it’s bad spark plugs. i only drive about 14 miles a day.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that while driving at an undisclosed speed, the vehicle loss motive power and stalled without warning. the contact stated that after several attempts the vehicle restarted. the vehicle was taken to blue ribbon chevrolet buick gmc inc (1701 s kerr blvd, sallisaw, ok 74955, (918) 416-4590) and the contact was informed that the oil level was low and as a feature of the vehicle, the vehicle stalled due to low oil level. the vehicle was taken to an independent mechanic where an oil change was performed. neither the dealer nor the manufacturer were made aware of the failure. the approximate failure mileage was 42,000.

I received a notification a few times saying service transmission. the light would stay on for a day then go away. upon the third time or receiving this message i noticed my car started shifting hard while accelerating. i had someone check my codes and i received 3 codes. b10e9, b10ea, and p1db7. i have read so many similar problems with this vehicle and i noticed my vin is not on the recall list. i only had this car for 2 months before i got any of these messages and started having these issues. i can’t afford to fix this at the moment and it’s really stressful trying to figure out what is wrong with my car. its very dangerous to drive. please help.

I bought a 2016 jeep cherokee latitude with 56,000. i had it for 1 day before i got a service shifter warning on my dashboard and all of the lights on the shifter lit up red. i called the dealership and they told me to come in right away, but the light went off when i turned the car off. the light didn’t come back on for a few week, but now it comes on everyday. i have read several forums about people having the same issues with their 2016-2019 jeep’s, and even after getting the wiring and shifter replaced the issue will come back. i’ve read about people whose car gets stuck in gear and they can’t put it into drive or park. this needs to be looked into because people cannot afford to keep paying to have the issue “fixed” when it isn’t really getting fixed and nobody knows why.

Tl* the contact owns a 2016 jeep cherokee. the contact was experiencing an excessive oil consumption issue with the vehicle. the contact had to add oil to the vehicle every 1,200 miles. the contact researched the issue online and discovered that this was an ongoing issue with the manufacturer. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the issue. the failure mileage was approximately 1,200.

While driving 45 mph on straight highway going downhill under engine power with cruise control on and set at 45 mph transmission downshifts and upshifts abruptly and rpm increases and speed surges increases to 63 mph. going down same hill ar 45 mph without cruise control on next trip car coasts only to 50 mph. *tr

While i was driving at 70 mph on a highway my jeep cherokee locked itself and would not shift and said service transmission. this vehicle has jerked into gear, has shifted hard, took a long time to shift into drive from park. took it to the dealer on 1/23/17 said that they are replacing the transmission control module. *tr

Tl* the contact owns a 2016 jeep cherokee. while driving approximately 10 mph, the vehicle stalled without warning. the contact came to a complete stop. the vehicle restarted normally. the dealer diagnosed that the oil level was too low and the engine stalled. the contact also stated that the engine was replaced because the failure recurred six other times. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 29,000.

Setting cruise does not hold with even very minor incline/decline no matter what speed set is. the increase of speed during set cruise is alarming at over 10+ miles at medium decline, and at some point car tries to slow down, but it is not a smooth transition, as it feels jerky. i have taken to lical jeep dealer, but they said maybe aftr "computer updates", it would remedy it. not! i can be on a boulevard, street, highway, etc... i have another appointment for 1-13-2017 while latitude still has warranty...no dealer is able to get vehicles in quickly, so that alone says a lot about issues with this manufacturer.... i would add that i tested cruise with that automatic engine shutoff both on and off to narrow it down, but there was no difference... there is a huge problem with defrosting windshield, too, where the only remedy is rolling down windows, which is terrible in fog, rain, cold weather... the other issue i have is the area where the sideview mirrors are: it is so wide, it blocks an oncoming car (especially on passenger side), when trying to turn left. it makes it nearly impossible to see road, too, as many streets have medians and many do not. some have concrete bike curbs, and one must pull car further out than normal, just to avoid running into something. this is true for both right or left turns. if area is dark, it is a guessing game. this also makes it difficult to see deer in neighborhoods or freeways here in san antonio, much less objects that are three feet tall and below.

Bought car in feb 2016 and was ok to tow 4 wheels down with out any additions. about 2 months later i received a notice that i could no longer tow 4 wheels down with out adding a mopar flat tow wiring kit. due to battery drainage the front end goes into a serious wobble which could cause accident or even death. jeep refuses to pay for this addition. i towed this car from az to fl and just last month i did have the wobble and must say glad i was not going highway speed as it could have been very serious!!!! this happened while going through a construction site and the speed was about 35 ti 40 mph, it was so bad that i had to stop and spend time unhooking and then hooking back up again. luckily there was place to pull off the road.

My 2016 jeep cherokee latitude caught fire, behind the engine, while i was driving it. i was able to extinguish the fire with the help of two-three bystanders and the fire department. there was a police report taken. while there is a recall for a auto rear-lift gate, my jeep cherokee does not have that feature and the fire started and was located below the vehicle and right behind the engine. *tr

Tl* the contact owns a 2016 jeep cherokee. the contact stated that the vehicle would not start after being parked overnight. the dealer was unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure. the vin was invalid. the failure mileage was 2,000.

Problem began with the car bucking significantly after changing gears. then, when the car was in drive (but foot was on the brake), car would start to buck again, transmission slowed, car would not accelerate, kept bucking and lights in car dimmer. had to keep restarting the car to get it to keep going. but, once i used the brake again, the bucking and loss of acceleration would start all over again. dealer continues to state that the computer in the car is not registering any problems at all. has been in the dealer 3 times over the last 3 weeks. this all happened when the vehicle is in motion, on any kind of street or highway, whenever the gear begins to cause bucking after changing.

Tl* the contact owns a 2016 jeep cherokee. while driving at various times, the projection headlights failed to project far enough to see ahead without warning. the vehicle was taken to the dealer, but the technician was unable to provide a remedy for the failure. the contact stated that there was a manufacturer default in the design. the manufacturer was not made aware of the failure. the vin was unknown. the failure mileage was approximately 1,000.

Uconnect system key fob with remote start capability is able to start the vehicle accidentally if the fob start button is depressed in a pocket. in the instance in question, vehicle was parked in home garage, fob was in pocket of owner inside the home. owner walked into garage to find vehicle was running. remote start feature of fob cannot be disabled.

Tl* the contact owns a 2016 jeep cherokee. while operating the vehicle, it failed to accelerate while driving between 5-25 mph. after easing off the accelerator pedal a thumping noise was heard from the transmission. the contact also indicated that a humming noise under the vehicle was present while driving over 50 mph. the vehicle was taken to the dealer, but the failure could not be duplicated. the manufacturer was notified of the failures. the failure mileage was 100. updated 01/25/17*lj *cn

The vehicle will often shift into neutral uncommanded. the manual gear shift stays in indicated drive mode but the transmission operates as if in neutral. no engaged power or indication that it is in neutral but plenty of rpm just not engaged. on several occasions driving on freeway at 55 mph and the car just shifted into neutral. no power available so had to coast of the freeway. once i shifted to park and back to drive it operated normally. *tr

While driving the service shifter light comes on, blocking the speedometer. all the lights for the different gears light. it will reset after the car is restarting, but will come back on after city driving for about 200 miles or after driving on rougher city roads.

Service shifter appeared and i reset by pulling over shutting off vehicle, opening door and re-insert key and start. was happening once a month, now happens every time i drive. can't view any vehicle information as it freezes the screen. happens regardless of where i am driving. will even happen on a remote start sitting idle.

While driving a service 4wheel drive light came on. after investigation there seems to be a recall on the ptu's but my car was not listed. after investigation this seems to be a well know issue with these ptu's failing. i brought the car to the dealership and they can't even locate one or get an eta for these units because they are in so much demand. no matter what dealer i call they are already well aware of the issue as soon as i say ptu which proves this is a well known issue.

As i was driving on the highway out of no where my jeep begun to stall and all the lights shut off and lost power, i almost was involved in an accident due to loss of control of the vehicle this is the 3 time it happens in 2 days it runs fine and out of no where this problem happens. i checked with the code reader and alot if codes with the letter u popped up steering wheel sensor and other things i've never heard ofg i waited for the vehicle to get cold checked the harness and put a new battery. brought it to have the alternator checked at advanced auto and the alternator is fine. leaving advanced auto it happened again and i had to call road side assistance to tow the jeep home. this morning it started running fine on our way to the store a mile away samething. what's going on? i research and theres hundreds of people with the same issue yet no results or clarification.

Engine burns to much oil. oil light does not come on until almost completely out of oil. car stops suddenly and will not accelerate. an error message will pop up telling you to put your car in park and you’ll have to try to start it a couple times and it will turn over before start.

Vehicle would jerk or stall when driving from a stop in the city or even driving on a highway. problems occurred since vehicle was bought and has progressly gotten worse to the point that it is very noticeable. engine light would come on now with a service transmission message. transmission does not have a dipstick to check fluid levels. owner's manuel states transmission fluid does not need to be checked and transmission is enclosed. owner's manuel states transmission does not need to be serviced for the life of the vehicle which i am assuming might be a false statement. problem causing transmission problem is unknown. vehicle's transmission has not been service because owner's manuel states it does not need to. problem would resolved by turning engine off and then back on. sometimes transmission being stuck in a gear will be resolved on its own if gas pedal is kept in the down position.

On numerous occasions, my 2016 jeep cherokee shut down mid turn or while driving. on many turns, it dies as i complete the turn. i am writing this complaint because on my way to work, my jeep's engine shut off in the middle of the turn on a city street in morning traffic. this has happened before. my jeep dealer said he has seen this happen to "10-11 chrysler/jeep/dodge/ram vehicles". his suggestions was "to get an oil change" and it will fix it. i went to get an oil change my car engine shut off in the middle of the busiest street in the city during lunch traffic. this has happened 5-7 times this year. i cannot believe this has not been addressed. this is life threatening. i imagine this is happening on the highway and free way with other customers. cars were swerving to avoid a collision with my car. if you were to research this issue on google, it's the first result. the engine literally stops in the middle of operation. how else does this need to be phrased to get jeep's attention?

The bezel around the shifter (the part with the lights specifically) started shorting and giving an error to service the shifter. sometimes it will go away if the car is turned off and back on again. there are also times where, when shifting, the car refuses to shift into any gear and stays in park. my fear is that one day it will be shifted into reverse, i will reverse and then no longer be able to shift into any other gear, thus stranding me in reverse.

Almost had a rear end collision, transmission stopped functioning and loss all power at highway speed, vehicle behind me skidded before coming inches to hitting me. service transmission light came on and while giving gas, vehicle would not go. vehicle has 34000 miles and can't go on freeway.

My 2016 jeep cherokee sport shifter stopped working as i was going down the road. it has a service shifter light on as it seems to be a problem with a lot of the same vehicles. i can't afford to get this fixed and i just got it. it locked up on me in the middle of the road and would not shift in to neutral or in gear so i could get it out the road. after several minutes i finally got it to release into neutral and it rolled back off the road. now it says service e brake. this car needs to be fixed because this is way beyond your typical car issue that can be fixed for a few bucks. unsafe for my kids.

In front end accident hitting a tree and airbags didn't go off.

Service transmission error alerting after car reaches 50mph. car loses ability to change gears and drops drastically in speed. extremely dangerous in traffic. after reset which only lasts a short time and error continues. when car is put in park temporarily resets but then errors again over and over when speeds increase. red service engine light stays on regardless of any reset.

I received a notification that says "service shifter" and all of the lights on the transmission panel were lit up.

My vehicle is at 86,500 miles and the service shifter message has come up on my dashboard more than once now and from what i can find, there is no solid or permanent fix for it at this time. i would like the be able to fix my car and not have to worry about this issue again.

My 2016 jeep service transmission light appeared then the next thing i had no acceleration on the expressway. seems like there was no power on the gas petal and the car was just not going. i was in the middle of rush hour and could not get off the expressway. after a couple of minutes of me pressing down on the gas petal it finally worked. i immediately got off the expressway. on the way home every time i would stop the same thing would occur, but this time i would turn off and on the vehicle and it seemed to reset and work again. i have taken the vehicle to the shop were they said it was tcm which they updated/reset, but they also told me this would have to be done every couple of years because chysler does updates and unfortunately we have to pay the dealership to have this updated for us or we will have issues. well i had everything updated then after a couple of hours with my vehicle once again the "service transmission" light reappeared. now they are saying it is the tcm that needs to replaced. the vehicle has only 58,470 miles, this is ridiculous that we have to pay for these updates and that the vin number is not on the list to have these issues fixed by chysler. i have read up on this and i am not the only one this has happened to. if i would have known how much trouble i would have with a jeep/chysler product, i would never have bought it.

Service shifter light comes on and vehicle will eventually not shift into the next gear. have serviced before and it comes on again.

Car has had repetitive issues losing power directly after a sharp right hand turn. completely loses power for a few seconds but long enough to potentially be rear ended. i have had it in the shop 3 times and they cannot correct the issue. i have been dealing with this issue for the last 30,000 miles and seems no help is comping from the dealership or manufacturer. i was originally told that it was a low oil issue although the oil was not low. this is the v6 version and does not consume oil like the 4 cylinder. vehicle has been reflashed twice and dealership is unwilling to find source and fix. i have one particular turn on to a interstate highway i make every day and the vehicle consistently stalls on that turn. it is a potential for a serious accident and should be addressed by the manufacturer. there is hundreds of complaints online with the same issue and yet no recall or even a service bulletin. please please please intervene before someone is injured.

4wd system frailer

After about a year of owning the car the error message "service shifter" came on. the message comes and goes without warning usually after driving the car over an extended time period. when this happens it locks you out of the digital speedometer and you have to reset it by holding a few buttons and it will come back on.

Car is at 52,000 miles and the transmission stopped working. driving down the highway the service transmission light went on, as soon as i pulled off the highway my car would no longer accelerate.

Air bag service light is on. also, the seatbelt light is on stating driver does not have seatbelt even when plugged in. vehicle was on the highway when this occurred.

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving on a dirt road she activated the four-wheel drive function. while driving downhill, the vehicle unintentionally shifted out of four-wheel drive with the failure light displayed on the instrument panel. the vehicle was taken to mtn. view chrysler dodge jeep ram (6276 alabama hwy, ringgold, ga 30736, (706) 935-2328) to be diagnosed. the contact was notified of internal gear damage in the power transfer unit. the contact was informed that the part needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 69,203.*dt*jb

Service shifter. all lights come on. have to pull over and turn car off so car doesn’t lock up

Service shifter issue, replaced the shifter 3 times and problem keeps coming back months later

Service shifter

When the vehicle is moved from park to any other gear, all gear indicator lights, light up as well as a message displaying "service transmission shifter". this seems to be a very common issue that nobody can seem to get a straight answer as to how to correct the issue.

2016 jeep cherokee. when starting to accelerate from a stop, car starts to move then hesitates as if shifting to a higher gear, way to early. rpms go up then transmission shifts back down to correct gear, causing jerking reaction and then runs normally. the only good thing is that this problem comes and goes. problems started around 2018 with around 15000 miles.

Service shifter light came on. i had it fixed before. light came back on within 3 months after getting it fixed. i saw a post on facebook about a lady that had it happen to her 2017 cherokee. she stated that the light came on randomly while she was driving and that her wheel locked in place and the car sped up and she crashed. chrysler is investigating the issue. the same issue happens to me while driving. the light comes on randomly.

Lights on dash turned red and says service shifter. this happened about 6-8 months ago and now again today

Fuel pump failure causing emmision purge tank to fill with fuel causing $1700 repair bill. transmission shifts with sudden jerk unexpectedly almost causing whip lash.

It first started with 911 vehicle phone "vehicle phone requires service" please contact dealer. then after a few months the display will take a while to turn on, at one point during that time i went to turn on my car and it wouldn't start, it said "key fob not found" when key was with me. it did finally turn on after i removed the key from fob. i immediately took it to the dealer and they did some updates on it, couple hundred dollars later. was working fine after that, but two days later i got the initial message from above and my gps was not working. i took it back to the dealer and they said they will do updates again. dealer came back and said during the updates the radio went (stop working)and they had to replace the radio. they ordered one, i took it in for replacement and it's been in the shop for 3 days, they don't know what is wrong with it. they said they are waiting on factory to advise them.

Service shifter lights come on but once you shut the vehicle off the next time you start the car it's of it comes on and comes off. all lights on the shifter light in red and stay on. vehicle was in drive and i was driving in the city.

Service shifter issues, this is my fourth time needing to repair/replace the bezel and harness.. dash says service shifter and all lights from park, drive, reverse etc light up red while driving at which time must pull vehicle over and restart to reset it until repaired. this has happened to me 4 times now beginning in 2016, 2017, 2019, and again now in 2020. i see a lot of complaints on line with this issue and would like to suggest perhaps putting out a recall on this issue.

Service shifter light came on with all the gear lights lit up too. vehicle was parked when lights first came on. took it to the dealership and the service dept. said that the shifter box and wires need replaced. service dept. says cherokee are known for this. vehicle only has 49700 miles.

I was driving on the freeway with a friend, had my cruise control set and the car started speeding up, i pressed the brake pedal to disengage and it didnt so i pressed cancel on the steering wheel it just keep going, i keep tapping the break pedal, finally it just went off,i asked my girlfriend if she felt that, she said yes i thought you were doing it, i wondered what you were doing..i had a recall on my car eariler for the cruise control and took it in but if this is the same issue it wasnt fixed properly. i called jeep and they said since there are no recalls on my vehicle id have to pay for the repair..i believe this is the same issue.. there are only 21683 miles on my car..

The service transmission light and check engine light keeps comming on had it in the shop twice and they can not find a problem. i do not trust the car to take a trip in and that is why i bought it. it started when i first bought it and it still is doing it

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving 10 mph, the vehicle stalled with an unknown warning light illuminated. the contact stated that she restarted the vehicle and drove to her destination. the vehicle was taken to smoky mountain chrysler dodge jeep ram located at 556 highlands rd, franklin, nc 28734, (828) 369-5003, where it was diagnosed with needing the brake module to be replaced. the vehicle was repaired but, continued to experience the failure. the vehicle was taken back to dealer however, the mechanic was unable to duplicate the failure. the vehicle was not repaired. the manufacturer had been informed of failure. the failure mileage was approximately 68,000.

Service shifter light comes on instrument panel as well as all the lights on shifter itself. this has happened while driving on i 69, placing it in park, and also when starting the vehicle. the pictures included are dated 6/13/2020 but this has happened numerous times since and that wasn't the first time it happened. did report to watermark toyota in madisonville,ky when we got the oil changed on 9/4/2020 and they said couldn't it to show a code. we will need to bring in when it is showing "service shifter"

The indicator light came on that read ‘service shifter’. then the p r n d lit up at the same time in red.

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving approximately 30 mph, the service shifter warning light illuminated. the contact stated she pulled over to the side of the road and sat for a while. the contact stated while attempting to resume driving, the vehicle hesitated. the contact stated she drove the vehicle to her residence. the vehicle was not taken to a local dealer for diagnostic testing. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 69,000.

I have owned my 2016 cherokke since jan 2020 in april it began to run funny thats when i discovered the vehicle suffering from excessive oil consumption. i have been to multiple dealerships doing oil consumption test just to be told i went over the mileage a new test has to be started. now here i am with the same issue just the run around. i also have a trans that clunks and bangs into gear. sometimes it will hang before shifting or gear hunt and try to shift into two gears at once. i told the dealer this to be told that was normal or that my brakes were the problem. it still hasnt been resolved im stuck paying on this junk i owe more than its worth so i cant get rid of it. i just want jeep to take accountablity and fix it or replace it. all of these issues happend in city driving on busy roads and interstates as well as country areas with traffic.

Transmission pops out of gear while driving on highway , vehicle comes to a stop and rolls back and when put in gear it takes more than 10 seconds to engage after gas is applied.vehicle also stalls out when you come to a stop, once it stalls out you have to put vehicle in park and turn ignition off and try to turn it on again almost got hit from behind couple times.engine has external head gasket leaks vehicle had less than 20k once transmission start acting up and leaking coolant from engine between cylinder head and block all around engine.there has been a leak from the cabin or doors from day one when car was new once you get to 45+mph and brakes also chatter i had the brakes replaced 3 times less than 30,000 mies on the car the chattering keeps coming back.vehicle stalls and transmission pops out og gear on the highway.it throughs a transmission fault code and turns check engine light on fault code p0887-00 tcm circuit falt im scared to drive he vehicle and jeep wont do anything. im scare for my life to drive the vehicle its dangerous please help

Numerous times while in motion driving on a city street and freeway, "service transmission" appears on dashboard followed by the check engine light coming on. vehicle begins to lose power, loss of drive. pressing down on the gas pedal doesn't work. vehicle will not accelerate. have had to pull over and place vehicle in park or turn the engine off. vehicle will then have power again. also have had vehicle attempt to shift while in motion driving slowly through a parking lot. warning came up on dashboard stating you have to be in park before shifting. check engine light came on and vehicle lost power, loss of drive. had to park and turn the engine off. there was a recall for 2014-2017 jeep cherokees for ptu, july 2020, nhtsa campaign: 20v343000, but my vin was not included in this recall. i was advised by fca to take the vehicle to my dealership and have them diagnose issue, but would have to pay out of pocket. i don't feel that is reasonable since my vehicle is performing the way the recall summary describes. i am no longer under warranty and not covered under an extended warranty. this issue has been ongoing all year starting jan 2020 up until now, sept 2020.

Was turning left and vehicle shut off midturn was nearly rear ended took jeep in shop didn't fix was still under warranty also was driving when all jeep instrument warning lights came on and lost all power coasted to a stop restarted, shifting became sluggish motor started knocking took to shop to get fix spend over 2000 bucks to get fix now they want 7000 bucks for engine

Tl* the contact owns a 2016 jeep cherokee. the contact stated the leather on the dashboard started to loosen on the passenger’s side and continued to the driver’s side. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was 10,000.

Service shifter light came on at around 29k miles or so. had it serviced at a jeep dealer with my maxcare warranty and i’m now at 33k miles and the service shifter came back on. i’ve read on forums that many people have had this issue. i’m paying a lot of money for this car and it’s ridiculous to have to deal with this issue after getting it fixed. the first time the light came on it wasn’t reading that it was in park. now it comes on whenever i’m driving. i’ve read that this issue has caused some people to have to replace a transmission.

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving at various speeds, the vehicle intermittently stalled without warning. the vehicle hesitated to start for a few moments then resumed normal operation. bayird dodge chrysler jeep ram of west memphis (1901 e. service rd, west memphis, ar 72301, (870) 394-9608) was contacted and confirmed that the vin was not subjected to a recall. the vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to duplicate the failure. the contact linked nhtsa campaign number: 20v343000 (power train) as a possible solution to the failure however the vin was not included. the vehicle was not repaired. the failure mileage was approximately 69,000.

The transmission light has been on pretty much since i got the vehicle. have taken it in to orileys and was told codes were either transmission or firing. i was told to change the coil packs. this seemed to fix the issue of it bogging down while driving. like it wouldn't shift. if u put it in manual it would work. coil packs fixed all that. now my wife drives vehicle in detroit traffic and the vehicle just slips out of gear while driving. has been very dangerous while in flow of high speed traffic. vehicle like wanting to stop immediately and almost get rear ended.

Tl* the contact owns a 2016 jeep cherokee. the contact stated while driving 70-80 mph, the vehicle was vibrating. there were no warning lights illuminated. the vehicle was taken to south pointe chrysler jeep dodge ram (5210 s ih 35 frontage rd, austin, tx 78745 (512)774-6306) but was not diagnosed nor repaired. the vehicle was taken to an independent mechanic where the contact was informed that the output shaft and pvt needed to be repaired. the manufacturer was contacted and referred the contact to nhtsa. the failure mileage was 65,000.

I have 43,000 on my 2016..was driving home on the freeway and my service transmission warning came on and now service engine light is on....sounds like a common problem

While driving down the highway at 65 miles per hour, my vehicle dinged and the speedometer display showed service shifter. i look at the gear shift, which was still in drive, and all the lights were on. this has happened repeatedly over the past year or so at random times: on the highway while driving, while at stop signs, when starting the car for the first time of the day. sometimes i will go weeks without a problem, other times i will go minutes. the current work around is to shut the car off and turn it back on.

We’re getting the “service 4wd” warning again. this isn’t the first time it happened.

The sunroof will not close. when the button is pressed to auto-close the sunroof, the roof begins to close but stops 3-5 inches from full close and then reopens fully. it takes three attempts to auto-close before the system stops auto-close and then you have to hold the close button for it to fully close. i’ve had this repaired once during warranty but it is happening again.

Console suddenly displayed 'service shifter' message while driving 60 mph on highway. it was dry out. also all shifter lights prnd lights on solid. i'm at approx 70,000 k. afraid to stop in right on empty highway late at night, i dtove to nearest service before shutting off engine. restarting cleared error. as i was on a long road trip, continued on. this error occurred for second time, approx 2000k later. restarting again cleared. i have not driven since. saw online hundreds with same issue and no clear fix or recall. jeep need to address this asap.

Tl* the contact owns a 2016 jeep cherokee. the contact stated that the vehicle experienced rough idling. the check engine warning light was illuminated. the vehicle was taken to quirk chrysler dodge jeep ram (830 plain st, marshfield, ma 02050) to be diagnosed. the contact was informed that cylinder number 3 failed and that the engine needed to be replaced. the contact stated that the vehicle was previously taken to an independent mechanic and was diagnosed that low compression on cylinder number 3 showed internal failure with dtc number: p0303 (cylinder #3 misfire). the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 68,000.

Service shifter light appears on my dashboard intermittently. this usually occurs when i'm either parking my vehicle or when it is in park. if i shut the vehicle off and restart it goes out for the time being. i don't know if the frequency will increase on how much this light will continue to come on.

I was driving my 2016 jeep cherokee and the service transmission came upon my dash message center and the engine light came on. my truck started driving badly, but i was able to make home. now, the engine like keep randomly coming on and my truck keep shutting off whenever it please!!!!!!

2016 jeep cherokee on the highway randomly lose power and would need to pull over restart for the transmission to reengage. this seems to be recall, had the work done in michigan while on vacation due to the dangers of driving it back home to tn. dealer did not mention it could be a recall and had me pay full amount.

I bought my car brand new in 2016. at 33,000 miles the engine failed resulting in the car shaking when accelerating in motion and the engine light came on. i brought it in and was told the spark plugs failed and they were replaced. at 58,000 miles the same thing happened again. i was told it was the spark plugs and these were replaced again. at 74,100 it happened a third time. i brought it to a different dealership. at this time, the car was almost 10,000 out of warranty. the dealership informed me that there was oil leaking out of my engine onto my spark plugs causing the spark plugs to mud up and fail and that i would need a new engine. after some arguing back and forth, fca, usa agreed to supply a new engine if i paid for the labor, which i did.

While driving, my jeep will come up with a ‘service shifter’ warning and all the lights on the shifter will come on. this happens at least once a week.

When turning, left or right my 2016 jeep cherokee stalled. it emitted a ding sound and flashed the message “shift gear to park first”. the battery light and check engine light illuminated and the engine shut itself off. i lost power steering and acceleration. it has happened 7 times since december 2019, sometimes multiple times a day. i suspect the oil level being low is the cause. but i have no indication that the oil level gets low.

I was driving home and had to come to a full stop due to a traffic light, the engine just shuts down, and there's a message to shift the car to desired gear. the car was on drive but did not respond. i shifted gears from drive to park and got no response from car. it also seemed to indicate the emergency brake was engaged, but it was not. had to turn off car completely (on a three lane street), and turn it back on again. i got this car 4 months ago, bought it used with 36,000 miles on it and had not had any problems. now i see this is a recurrent problem on many cherokees, and i'm so disappointed that fca has not looked into fixing this issue. i will have to take to a dealer.

Without warning my 2016 jeep cherokee will stall in the middle of the road. i have checked the oil after this occurred and there was very little oil left. no indicator lights came on and this has now happened while driving at about 35-45 mph and while making left turns. the oil is consistently changed at 5000 miles and this occurs after about 2000 miles

Service shifter warning light. comes on periodically. turning off the car and restarting it does not change it at all. started shortly after purchasing car and has continued to happen every couple of months. i’ve replaced the thermostat and done regular maintenance, none of which have helped the situation. i have not had the shifter service yet because the light eventually goes away. however i’m very worried.

A pin fell out of the shifter while driving on the highway causing it to malfunction

"service shifter" warning message appears and all positions on the shifter console are lighted (p, d, r, etc.). almost always happens at highway speed. most of the time, but not always, stopping vehicle and turning off and then on again clears the message. occassionally requires multiple power off/on cycles to restart without the "service shifter" message.

45695 miles "service shifter" showed up on the dashboard.i was on the highway and all the shift lights were on.

While driving the vehicle, the check engine light and service transmission came on. it starting acting as though it was stuck in a higher gear. going from a complete stop and accelerating, there was no power. after getting the code read, it was displaying p0887 "tcm power relay control circuit high." i've researched the issue and noticed that it has happen on a lot of the chrysler vehicles from 2014 to 2018.

I was driving for about 20 miles. stopped at a store for 5 minutes, turned the car off . got back in the car and the service airbag system light came on. then it went off and on for the 20 mile ride home. then it stayed on all the time. called the car dealer and told them about my problem. said that it was problem defective. made an appointment for the jeep. was told that the intermediate seat connector under the seat was bad. that the pins re making a poor connection. had to buy a new harness.

The check engine light comes on with the message service transmission. took it to the dealer and they cleared the code then test drove it but was unable to recreate the code. the code and check engine light has come and gone several times since this incident. every time this happens we are driving the vehicle on the highway and are in 7th or 8th gear.

4 different times and months apart when driving on the freeway, vehicle loses power and the transmission light goes on. max speed at this point is about 20 miles per hour. each time i have limped the car off the freeway and shutdown. i waiting a few minutes the car starts back up and drives ok but the check engine light is still on. when i get home or work and the car is parked for an hour or so the check engine light clears and because of this dealership can not code it. not sure if it is a transmission issue or computer issue. seems very random but only occurs when traveling at highway speed. with no proof and it being random did not know what to do. saw a news report for a recall but not my vin, but the description of the problem was very much the same. jeep should expand the recall before someone gets injured during one of these incidents.

"service shifter" warning comes up on the dash periodically. been happening over the last year. sometime it's a few days or months before it comes back on. contacted local jeep dealership who said not to bring it in until the warning is consistent. also, dealership said they can't check the warning unless it's active. the warning goes away if the vehicle is turned off and back on. warning has come on while both in motion and stationary. searched numerous websites and it appears alot of people are having this issue. why isn't there a recall on this? seems like no one really knows how to fix it.

My car started up fine then i was leaving a parking lot and my car literally stopped and died . i turned the key and my car wouldn’t start up . i waited again and it still wouldn’t start. i thought it was my battery so i had someone use jumper cables i waited a little bit longer and my car started up . then the next day i drove it to the dealer ship then my husband was told when the oil gets to low the car automatically dies there are no warning signs , there’s nothing you can do to fix this problem and that it’s very common in my type of jeep. so i’ve been checking my oil and every 2 days i have to put oil in my car because i’m scared that my car will stop on a major high way .because there was no way to fix this and i don’t know where the oil is going in my car .

Single click heard from brake area at the end of braking. doesn't happen if you turn of stability control or put into snow or sport mode. dealership cant find reason for loud click. rotors and pads replaced, happens about 50% of times braking.

I turned on my vehicle getting ready for work when a message reading “service shifter” appeared while the lights on the shifting settings lit up. i looked up the problem online and found that it’s been a common thing happening to other jeep cherokee owners. i was in my driveway, stationary when this happened and now i can’t go to work until it is fixed because i’m concerned that if i drive around too much a more serious issue may occur.

Jeep will be in drive. i will be driving. it will stop and give warning that vehicle needs to be put in park before it can be put in drive. but shifter has been in drive for a while and i had been driving. it will lose power for now reason. like it is downshifting but my foot is one the gas peddle. has happened numerous times both issues.

Service shifter light comes on and my shifter where the r and d are light up red. it happens when ever i turn the car on it randomly happens then if i shut my car of it goes away and comes back

I was driving home in a residential neighborhood. my power steering unexpectedly cut out and the check engine, power steering and traction control light came on simultaneously. because i could not control the car with the unexpected loss of power steering i drove off the road until i could brake. the vehicle was in motion as this occurred and going forward at a low rate of speed. the error appears to be around the electronic steering assist system. brought to garage next morning via tow truck. car was behaving normally. all warning lights off and steering functional. shop checked grounds, power and a wiring harness and could not find the cause for the steering to cut out like it did as they could not replicate the issue. there were multiple error codes in the system regarding loss of communication with the electronic steering assist module. due to the random nature of this incident and the inconclusive diagnostics i am very concerned that this can and will happen again and could cause a much more severe accident if i'm going highway speeds when the steering cuts out or driving in winter weather.

Service shifter light comes on for the past year. had in 6 months ago and they told me it just needed a "software update". now 6 months later they say it need a new shifter an wire harness for $500. this should have been done originally since it's the same issue and now not under warranty. internet has many complaints from this known issue. *tr

First this jeep uses oil fast. i have to put oil in the car way before it’s due to be ch aged. the car will stall and stop and have no power. it has shut off on me in the middle of a busy hwy and would not go. i had to cut it off and back on it would go about 500 feel and do it again. now this jeep has left me stranded a few times. it just would not crank. replaced battery in key fob and still nothing. the car will randomly shut down and flash codes. it told me to service transmission about 54000 miles and wouldn’t go. brought it to a dealership and they updated it but those problems only fixed it for a few months.

Transmission is squealing as i drive down the road. many times when i put it in drive it doesn't want to go. i have also experienced this at traffic light stops. the vehicle will be in drive and when i press on the gas to go it jerks. this is a safety hazzard because i don't know if there is going to be a time where is will not respond and strands me.

Car shut off in the middle of the highway, couldn’t do anything, not even put it into park. was going 70mph. *tr

While driving, service shifter light came on dash display and all gear lights lit up red

Service shifter light came on and gear shift lights are all red,p,r,n,d. this has been ongoing where the lights go off and come back on abruptly. i have pulled over turn the vehicle off and wait a few minutes and the service shifter notification is cleared, and does not come back on for a extended time of 3-4 days then comes back on. *tr

Driving on a busy four lane with heavy truck traffic the engine light goes on and the display states service transmission. you can push the accelerator clear to the floor and the car creeps not more than 25 to 30 miles an hour if it is level, it just drops off! you can't pull a hill. it is like getting run over. cars and trucks are all over you! accident waiting to happen. we pulled off the road and turn the vehicle off then start it again. it operates again, but the engine light stays on. we were told by the owner of a transmission shop that it seems like a software programming issue. we called jeep and were told to submit our vin to see if there is recall. there isn't a current recall for our vin. this is a serious safety issue!! we looked on line and found an article on a site called carscoops.com that there is a recall for what appears to be the identical problem that we experienced. for 2014-17 cherokees like ours. please help. we don't have the finances for a large transmission repair. the vehicle is out of warranty and dangerous, it is a 2016 thanks [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc *tr

My 2016 jeep cherokee latitude 4 x 4 overheated bursting 2 cooling heater hoses, drained out all the antifreeze coolant. mechanic hopes that head gasket will be the only damage otherwise can ruin the engine and that will cause a engine replacement which will be a very high cost. *tr

This jeep has been nothing but problems. when we were in an accident i didn't think that it could be due to the lack of acceleration and poor transmission operation. as the last 2 years have gone since the accident, it is obvious that the accident was a clear result to the powertrain failing. when pressing on the accelerator the vehicle will hesitate or cough before it moves. once it does the rpms shoot to high. when driving in traffic the car shakes as it stays in gear to long, or doesn't shift to the proper gear at the proper time making the ride very whip lash like. aside from that the vehicle burns oil so fast i change the oil every 2000 miles. the vehicle currently has 39k miles and i can not wait to get rid of this car. it is unsafe and a true example why i never liked jeep/chrysler in the first place. i'll never buy another mopar brand again. *tr

While driving my check engine light came on and i got a "service transmission" message. i went and had it diagnosed at autozone. it came back with error code p0887- tcm power relay control circuit high. the light comes on and goes off but i am noticing a decrease in the acceleration power and at times the vehicle acts as if it is in neutral, i had to put the vehicle in park and then drive and it slowly started driving. *tr

While driving my vehicle tues.5/26/2020,we were approaching a stoplight,when i accelerated transmission act like it was in neutral,so i looked and it wasn't it slowly accelerated and as we continued the dash went dark,when it came back,the engine light was on and had error code stating airbag needed update.i got home and tried checking transmission and noticed,a computer instead of stick so i research problem and found recalls on year and type vehicle.when i called to check and describe my symptoms i was told my vehicle wasnt on recall.i was wondering how exact year,make,and model of vehicle on recall,but even though mine is experiencing the exact symptoms as described in recall!! *tr

Everything is fine except when my car will not go into reverse then it say shift to p transmission problems. please note i just bought this car used.

I just bought the car a few months ago, the engine kept stalling will driving. the oil was bone dry! *tr

Tl* the contact owns a 2016 jeep cherokee. the contact stated that while driving at 30 mph and making a right turn, the vehicle stalled. the instrument panel displayed a message to place gear shifter in proper gear. the failure recurred three times. the vehicle was taken to northwest chrysler jeep dodge ram (19616 northwest fwy, houston, tx 77065) however, the mechanic was unable to duplicate the failure or retrieve a fault code. the contact was informed that the vehicle needed to be picked up. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage 23,000. *ln*jb

“service shifter” is displayed, meaning i cannot use any of the in vehicle controls or use the manual transmission feature or see what gear i am in. it’s an automatic but has the manual option. i’ve seen hundreds of other people effected by this, needs to be a recall asap or grounds for a class action if no action is taken. *tr

The car has shut off 2 times while driving. currently the car will not start and not sure what the issue is. have taken back to dealership twice only told me there is nothing wrong with the car. *tr

While driving 65-70mph check engine light came on car started to loss power and could not accelerate. when we came to a stop hard car accelerated slowly. we turned off car for a while and restarted it acceleration came back but check lite on. next day no lite and car was fine took it in and dealership ran a quick test couldn't find anything. it happened again 4 days later after driving 3 hrs at 65 mph and the next day it was fine. *tr

While driving an alert on the dash said to service shifter and all the lights by the shifter itself illuminated. i immediately pulled over and restarted the car and the warning went away. *tr

Vehicle shif to park while driving. all electrical indicator on. vehicle currently at hudson valley dodge jeep in newburgh ny. this vehicle has been there more than 2 month with all specialist and they cant resolve the issue its not safe. contact hq for chrysler john the case worker 8002479753 ext305012. please research before someone get kill, they are case being reported on youtube with the same issue. car was tool same day they claim issue was resolve the car was toll back with gear engage on drive with indicator on park. please contact us at (917)517-0921

Engine keeps shutting off everytime i make a sharp right turn. *tr

At random times i will get an error on my dash board where the electric speedometer shows and it says "service shifter". also, all the lights on the shifter (p,r,d, etc) turn on in red. i will not go away by pressing the ok button. it was not happening a whole lot, just from time to time, but lately like the past week or so it has been turning on more and usually goes away if i turn the vehicle off, take out the key and then turn it back on. this seems to happen at any given time, whether the vehicle is in motion or not. the latest was yesterday, i have not driven it today. *tr

Gears are clunking when being shifted from any gear. *tr

When making a left turn from a stop position hearing a humming noise coming from the right rear of the vehicle and as soon as i turn back to the right to straighten up it goes away,,vehicle only has 19k. *tr

My dash is displaying “service shifter” and my lights by my shifter are all lit up beside the reverse. it began doing it only in reverse but now, 9 months later, is doing it at any given point. i did a scan on it and it says has to do with the “transmission control module” and “electronic control module”. *tr

My 2016 jeep cherokee-latitude has 89000+ miles on it. a few months ago i thought the transmission was slipping and bought fluid for it. couldn't find an access point, so i took it to a dealership. guy told me it was a "closed transmission". took it in the back and claimed to do an update. after that, an error msg began popping up saying "service shifter" and all the lights on the shift panel were red. after this began happening more i called the jeep customer service where they hinted it may be a recall. now dealership wants to charge me $375 to fix it. i'm reading from other jeep owners who have the same issue that jeep has no fix, but keeps charging people. one guy said his actually stopped on him almost causing an accident. i have been driving on the street and the highway, eventually stopping, shutting the car off and turning it back on. i'm going to cancel my appointment because they can't fix it. this issue should be addressed by an overseer of automobile safety. i hope that is you. i don't want to be a crash test dummy. please pressure chrysler on this issue before it's too late if it isn't already. no particular date, but last time was 4/15/2020 @ 4:30 ish. *tr

While driving in traffic suddenly lost power. light on dashboard indicated something with transmission. dealer inspected and said nothing was wrong mechanically. it needed a software update. we were lucky to have not been rear ended. if nothing was wrong mechanically, it should not have lost power. a notification would have been more suitable. carcomplaints website has 50 similar complaints about 2016 cherokee dying or losing power for no other reason than the computer. everyone of them states how dangerous this is while in traffic.

"service shifter " randomly lights up on control panel when driving. you need to stop and shut off vehicle to make it go away. occurs mostly when just starting from stopped position.

Whenever enroute the car battery or whatever the issue may be electically would completely shut off locking the steering wheel, rendering the vehicle dead. even with turning off the car and starting it, the process takes three to four tries. itll happen randomly sometimes at light intersections, making turns, even on the highway. its been happening for the past 4 months even after oil change and two battery exchanges. today it happened again, twice, once going through a light dying in the middle of the intersection, and the second was passing on the overpass. there hasnt been any accidents or injuries yet but there has been a vast amount of close calls.

Tl* the contact owned a 2106 jeep cherokee sport. the contact stated that his wife was driving at 25 mph when the front wheel on the driver's side detached from the vehicle, causing the vehicle to drop to the ground. the vehicle veered off the road grazing a tree until it stopped. the contact stated the air bags did not deploy causing the driver to hit the steering wheel. the contact stated that his wife sustained bruising on her chest, eyes, arms and suffered a concussion. the driver was unconscious until was pulled from the vehicle. the driver did not seek medical attention. a police report was filed. the vehicle was towed from the screen and it was totaled by the insurance company. the manufacturer was contacted and a case was opened. the contact stated that the vehicle was not included in nhtsa campaign number: 16v284000 (power train) which could have been the cause of the failure. the failure mileage was 44,000. *dt*jb

The back axel or some gear tha makes a loud sound of miss gear when turning.

Started having service shifter codes at approximately 30k. would be repaired & after about 8 wks it would throw the same code. repeated the same cycle 2 adtl times. took a total of 4 times till the entire shifter, module & wiring were replaced. at 40k miles my jeep died on me going down a hill. had to coast down hill & find a halfway safe area off the highway. i had no ability to start the vehicle. the electronics would come on when i turned the key but it would not turn over. all the lights on the shifter would be solid & the service shifter alert came on. immediately called the dealership. the service adviser walked me thru how to reset the car. wait for 5 minutes. turn the key on & let it cycle. turn the key off. repeat the process 3 x's till it starts. took it into the dealership & was told the thermostat module & the radiator. neither of which would be covered under warranty. same time i also had an oil change done. 2 1/2 mths later same issue. die going down a hill. again took it to the dealership. told that it was a sensor & wasn't covered under warranty. had an oil change done this time. i have not replaced any parts on it yet. the thermostat module & the radiator are still the same as the first time i took them in. 8 weeks later same issue. i took it to my local auto repair in town since the dealership could not get me in for 2 weeks & the jeep was leaving me coasting for a safe space to pull over in traffic. within 2 minutes they discovered jeep was 2 quarts low on oil. the engine was losing oil pressure & was shutting off the engine to keep it from damaging the motor. since then i've tried to schedule service with two different dealerships only to be told that using 2-3 quarts extra of oil in between oil changes is normal & they can not do anything.

As i’m driving, a dash warning light comes on that says “service shifter” and all the lights indicating what gear i’m in come on. this has happened twice in the past week and i’ve before about three months ago, twice on a city street (45mph) and once on a highway (65mph). each time the car has to be turned off and restarted to clear the message. *tr

Purchased my 2016 jeep cherokee in february of 2017 brand new with 3 miles. it now has 71,000 miles, when coming to a stop, car will shut off and a message reads across the screen "shift to p then desired gear" i turn the car off and restart and the engine hesitates to start but after a minute or so it restarts. i turn a corner and shuts off again with message "blind spot alert unavailable service required" told this is due to oil being very low with an oil change it show solve the shut off problem. it's at dealership now just waiting because they have to perform a diagnostic test due to another problem i'm having with hard shifts, lunging, and repeated illumination of dashboard and radio lights shutting off. told it possibly needs a system update. with that being said i'm told i have to pay for a diagnostic test and system update because my warranty has expired however i read it happen prior to 2016. why should i have to pay for this if it happened after my warranty? also a/c is not working all the time. it will shut off and then at times when i turn a corner it will shoot back on. has something to due with a/c blower. i've literally had this jeep 3 years i have never ever had this many problems with other vehicles, new or used as i've had with this one.

The vehicle says “service shifter” and all the lights on the shifter light up. i was told by my dealer that the vehicle needed an oil change. i had the oil change, but it still keeps happening. when it does happen, i pull over and turn off the car and turn it back on. sometimes it goes away, sometimes it doesn’t.

Service shifter comes on dash and all lights on prndl come on / dealership tells me it's not covered under warranty and i can pay to have it fixed.

My 2016 jeep cherokee all red lights next to the shifter come on and a message appears on the dash says service shifter, the car drops out of drive gear into neutral. i sometimes can reset it by shutting the car off and restarting but that does not always work and the car then has to be removed from the road. this has caused me to be put in some very dangerous situations as you can imagine. what is more dangerous than being on the highway and losing all forward motion.

There is a water leak i can’t find every time it rains the passenger front and back floor are flooded but the seats and everything else is dry