2016 FORD Explorer

This is the date I purchased my ford Explorer from a dealer in Springfield Missouri. Shortly after my purchased I noticed severe rust underneath the car. My husband took it to a auto repair shop and it was classified as severe and he estimated my car will not last 5 years.

My car is garaged and only driven 1-2 times a week.

We purchased our car August 16th, 2022 from HIGHLINE Auto In Salem NH as a used vehicle. Since that time this vehicle has been brought back to the dealership least 2 times before HIGHLINE sent it to Salem Ford on 9/28/22 (3rd time back) and again 11/25/22. It wouldn’t start for almost a week in October, so I used my parents car… then one day it started! Each time at Salem Ford for approximately 1 week. Each time, the car has randomly stopped while driving down the highway, across a busy bridge or random roads in the city OR it just won’t start or re-start. Each time, the mechanics say they can’t “Find a code”, but have replaced the throttle body assembly, replaced the push button, the key fab, updated the PCM “with the latest version available” , gaskets and more. I literally just got my car back (again) on Saturday 12/3, drove it to work today 12/6 at 0730 and at 1100, it wouldn’t start. It took me over 5 minutes to get the car to re-start. Key fab in the “slot”, starting the push start with the key fab, locking the car and doing remote start etc etc etc…I don’t believe I have even driven this car over 1000 miles in 4 months. This is ridiculous and extremely frustrating. Please tell me who can fix this car! I need a reliable car! I am a Nurse. I have a teenage son and a Father on Hospice. I live in NH and it’s winter! I have NEVER had to deal with such an issue ever before in my life.
I look forward to speaking with someone.
Thank you

Check engine light on Cadillac converter

Vehicle recalls were received however its been 6+ months where parts are not available and after several calls to the dealership I have yet to receive a returned call. As a single mother with this being my sole Vehicle it is extremely unsafe and all over the road.

power steering failed while driving vehicle. Extremely difficult to maneuver the vehicle SAFELY off of the road.

The Electronic Power Steering continues to fail at random.

I have taken my vehicle in on 3 separate occasion because of fumes in the car cabin. They did initial repairs said it was corrected then I still had the same issue. I gave up until the past summer. I took it in for door recall but they mentioned they could fix my exhaust issue. They kept my car for 3 days but I continue to have this issue.

Been in Ford dealership service before to try and fix rotten egg smell coming through ac unit but still is there when accelerating up hills with recirculating air on. What a joke whats taking so long for this recall.

Smelling Exhaust fumes in the cabin while driving the vehicle. Just took the vehicle in and waiting on the dealership to tell me what the problem is.

My 2016 Ford Explorer is having steering issues. When moving and turning the steering wheel it will get stuck and you have to fight the wheel to get it straightened back out. I contacted ford who stated that since my vehicle is out of warranty by 6000 miles they will not help for the repair cost. My local ford dealer says that the issue is a rack and pinion that needs replaced. This issue is very dangerous and has about caused me to wreck numerous times. The issue is only when the vehicle is moving.

Exhaust leaking into cabin. Was confirm be dealer that exhaust was getting into the inside of car.

Seat belt in 3rd row would not retract

Ford needs to address this. Whenever I get into my vehicle and start it, it is instantly flooded with an exhaust smell and fumes. This is not only gross but dangerous as the amount of CO in the cabin is way higher than what it should be.

Exhaust smell in cabin. Told it was fixed. It was not.

Every time i step on the gas to accelerate quickly, the inside of my car gets a nasty smell of smoke or burn. I have to lower all of my windows to get the smell out of my car.

Hood of my 2016 Ford Explorer started rusting after 1,5 year, Ford knows about the issue but doesn\\\'t solve it. They only patch it up

While highway drive I was attempting to pass a vehicle when I suddenly lost power to the vehicle and needed to pullover in order to not cause an accident. After numerous attempts to drive I was able to limp back to the dealer. This was on November 16 or 17th 2016. After a day or two the dealer called me and advised that the transmission had broken a \"snap ring\". I picked the Explorer up after repairs on November 23rd. While driving the vehicle in my day to day travels I continued to note the transmission was not shifting as well as I recall prior to the problem. I also felt the vehicle had an exaggerated downshift and it felt quit different than before. I have an appointment to bring the explorer back to the dealer on December 12th for additional repairs. Also, when the mechanic who did the initial repair to the transmission and I took it out for a test drive on December 6th he noted verified feeling and hearing the problems I reported when I made the December 12th appointment and also told me that Ford is and has been aware of the failure of the snap ring and didn\'t want to send out and technical bulletins nor recalls because of the possibility of a civil suite They told all mechanics on how to make repairs but nothing more.

The hood on my 2016 Ford Explorer is corroded. Dealer was well aware of this problem and indicated Ford directly them to repair only once no matter if the problem occurs again. This is a factory defect per the dealer.

Car suddenly lost all power & \"wrench\" light came on. Was barely able to get it to the side of the road. After turning it off & on then the engine light also came on. Needed to be towed to dealer. Dealer said it was \"throttle body\" problem. Saw many similar complaints online. Car is only 7 months old and purchased brand new.

Was driving car on interstate highway, total loss of acceleration, wrench light came on. Was on vacation. Brought to dealer and was told it was throttle body and there was a 23 day back order from Ford. After losing 3 days of work because we were unable to get home, dealer \'found\' a part and replaced. Ford would not pay for rental for comparable vehicle until.

I was driving home at 10:00 am after visiting a doctor\'s office on a busy highway at 57 mph when all of a sudden the car gas peddle is not working. The car is in complete shut down mode. I rolled through an intersection to get to safety. The car dash board showed a wrench and engine light and on the message it stated \"SEE MANUAL\". (Like I am going to find the problem in my manual) The care had completely shut down. I called Ford Warranty number for a tow truck and waited for 2 1/2 hours till finally the tow truck showed up. I realize this could of been devastating. Thank God I didn\'t get hurt. I still can\'t believe the critical situation I had been in. I searched to see if there were any recalls for my vehicle and there wasn\'t. This needs to stop and Ford needs to recall all these vehicles before somebody gets killed. I do not care to own this vehicle any longer. I am in the process of trying to get into a Buy Back Program with Ford (they declined a buy back) or to trade it in; which I do not care to own another Ford. Whose to say this problem does exist in any other models.

I was driving when suddenly my vehicle started to decelerate & was unable to go above 25 mph. At the same time the wrench icon appeared. Luckily I had just pulled off a major highway. I was able to drive it to the beginning of my driveway (5 miles away) where it finally died. The vehicle was towed to the Ford dealership where it was purchased 4 months previously. The service dept says it\'s the throttle body.

Sudden deceleration from 65MPH to 5 MPH on a bumper to bumper holiday traffic filled freeway. This almost caused a rear end collision! The car is at the dealership and a new electronic throttle body has been ordered. I understand from the web that Ford has released a number of Tech Service Bulleting on TB related issues. Why haven\'t I received any notification? This is a potential life/ death issue!

Electronic Throttle Body went out while cruising on the interstate. Loss all acceleration and had to coast to the nearest exit. Very dangerous situation for me and my wife

Back lift gate exploded while parked on 12/26/2015. It was professionally repaired and exploded again while parked on 1/29/2016.

Exterior a-pillar trim it came lose and almost hit a car behind me .i spoke to the dealer since it is assumed that there would be parts for that problem no later than mid -2024.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the passenger's side windshield exterior a-pillar trim had detached and was flapping against the window while driving. additionally, the contact stated that the driver's side windshield exterior a-pillar trim was fractured. the vehicle was taken to the dealer, where the vehicle was inspected, and the contact was advised to keep applying tape to the trim. the dealer informed the contact that the parts were ordered. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure, but no assistance was provided. the failure mileage was approximately 100,000. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated that while his sister was driving 55-60 mph, the engine started to overheat, and there was fluid leaking from the vehicle. the contact stated that there was oil in the coolant overflow tank. there were no warning lights illuminated. the vehicle was taken to an independent mechanic who determined that the engine needed to be replaced. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline. the failure mileage was approximately 120,000.

I had my ford explorer inspected by my ford dealership in early august of 2024. they stated a repair would be made by the end of 2024. one of the a pillars had already come off while driving on the interstate and i have been told by the dealership the other one needs to be replaced. i'm assuming there was not a wreck caused because of the piece flying off my car. we pulled over because we had no idea what happened. it is now 8 months since the inspection and i am told there are still not parts to replace the defective pillar. i was told some dealerships have the parts but others do not. i have contacted my dealership multiple times as well as ford directly. i would like my vehicle repaired.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was not contacted. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated that the front driver's side and rear driver's side doors exterior upper molding was detaching. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 62,000.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000(structure); however, the part to do the repair was not yet available. no further information was available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Transfer case replacement. open recall on 2016 4x2 ford explorera for faulty transfer case but not recalled on 4x4 models. this is bs as the transfer case used for both models are the exact same. should be covered under already open recall for transfer case.

The contact owns a 2016 ford explorer. the contact stated that while attempting to reverse, the accelerator pedal was depressed; however, the vehicle hesitated while responding. the contact stated that after several attempts to depress the accelerator pedal, the vehicle responded as intended. the contact stated that a dealer was not contacted. the vehicle was not taken to be diagnosed or repaired. the manufacturer was notified of the failure but offered no assistance. the manufacturer referred the contact to the nhtsa hotline to report the failure. the contact related the failure to nhtsa campaign number: 20v692000 (power train); however, the vin was not included in the recall. the approximate failure mileage was 168,000.

The contact owns a 2016 ford explorer. the contact stated that water had entered the vehicle, and the inside of the windshield was freezing. there was an abnormal sound coming from the vehicle. the contact stated that the defrosted was inoperable. additionally, the tpms warning light was illuminated. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the vehicle was towed to the local dealer, who blew out the tubes and replaced the water pump. the vehicle was repaired, but the failure recurred. the contact stated that after a rainstorm, water entered the vehicle from the sunroof. the vehicle was taken back to the dealer, where it was diagnosed that the sunroof track needed to be replaced. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the manufacturer referred the contact to the nhtsa hotline. the approximate failure mileage was 77,000. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the passenger’s side exterior a-pillar trim had detached from the window and flown off into traffic. on another occasion while driving at an undisclosed speed, the contact observed a vibrating sound coming from the passenger’s side windshield. the contact stated that the a-pillar trim was loose. the contact used tape to secure the trim. the vehicle was taken to a dealer, where it was discovered that there was a recall associated with the vehicle and that parts were not yet available. the manufacturer was not notified of the failure. the failure mileage was approximately 93,000.

Tl* the contact owns 2016 ford explorer. the contact stated upon entering the vehicle, the front driver's side seat belt failed to latch securely. the contact called town and country ford (7800 e lloyd expy, evansville, in 47715) however, the vehicle was not taken to be diagnosed nor repaired. the contact was informed that the vin was not under recall. the manufacture was not notified of the failure. the approximate failure millage was 45,000.

94000 miles the transfer case burst and when 70000 miles charging cycle does not work , the vehicle suddenly stops.

While traveling at approximately 70 mph the passenger side windshield pillar molding departed the vehicle. while researching part numbers and repairs online i have noticed this appears to be a common problem for explorers from 2011- 2018. also seems somewhat related to the current recall for explorer roof racks that use some of the same mounting hardware. parts separating from vehicles at highway speeds creates high risk of incidents.

The hood of the vehicle is rusting along the front edge. it started with a small area at first a year ago by bubbling up from underneath. now there are several visible areas along the front edge of the hood doing the same. it's a matter of time til the rust breaks thru the paint. 5 years old and i live in md. mild winters. shouldn't happen.

Tl* the contact owns a 2016 ford explorer. the contact stated that while driving there was a strong odor coming into the cabin of the vehicle causing the contact and her husband to become lightheaded. when the contact returned to her residence she checked under the hood and smelled an abnormally strong odor coming from underneath the engine. the contact stated the odor smelled like sulfur and rotten eggs. the contact took the vehicle to the local dealer balise ford (1979 boston rd, wilbraham, ma 01095) to have the vehicle diagnosed however, the dealer was unable to find the cause of the odor. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 63,000.

I received the recall notice in october 2020 manufacturer recall number20s62 nhtsa recall number20v675. when attempting the schedule with koons ford annapolis, i have been told the parts are still on back order. this is now month 5 and the recall has not been corrected.

Went to the beach this past saturday and as i was pulling into the turning lane for the state park and alarm went off saying drive assist control failure, and numerous things that no longer work, since then there has been no power steering and it was a miracle we got it home which was an hour and a half away, had this happened while going faster then i could of lost control of the vehicle, and i was going about 10 mph when it alarmed. the pictures show was alerts every time the vehicle is started now. this morning the steering wheel was near impossible to move so my girlfriend who drives the explorer has to use the back up car that can't hold all of our kids.

The car loose the power and don't go over 20 miles an hour . rpm goes over 5000 car speed don't change make noise you can't go up the have the power to go only 20 miles to 23 miles an hour

Tl* the contact owns a 2016 ford explorer. the contact stated that while having a routine oil change at waldorf ford (2440 crain hwy, waldorf, md 20601, (888) 709-3528) the technician informed the contact that the engine block was leaking and needed to be replaced. the vehicle was not repaired. a few days later a bystander informed the contact that there was water in the passenger's side rear brake lamp and that the brake lamp failed to illuminate when the brake pedal was depressed. the contact mentioned nhtsa campaign number: 15v605000 (fuel system, gasoline) as a possible solution to the failure however, the vin was not included. the manufacturer was notified of the failure and referred the contact to nhtsa to file a complaint. the failure mileage was approximately 85,000.

Tl* the contact owns a 2016 ford explorer. the contact stated that at start-up, the driver's side front seat independently adjusted, trapping the contact up against the steering wheel. there was no warning light illuminated. the vehicle was taken to the local dealer walker ford (17556 us hwy 19 n, clearwater, fl 33764, (727) 265-3992) but was not yet diagnosed. the vehicle was not yet repaired. the manufacturer was informed of failure. the contact was still awaiting a response. the failure mileage was approximately 23,000. the consumer stated the dealer was notified and suggested the consumer inadvertently changed the seat settings. the consumer was unable to replicate the failure and denied changing the settings.

I touched the steering wheel bottoms for and when i trun the steering wheel i here a poping sound. i'm sacar it may lock and then crash. while in mention. city and highways.

Driving on highway, windshield trim on drivers side broke off. once stationary, inspected where the trim was and it's completely gone & appears that the clips holding it there are broken and some gone. passengers side trim is warped and appears loose. also, drivers doors trim is now partly detached from door

My airbag light came on and the ford dealer warned me that the airbags would not deploy until i got the issue fixed. this is a known issue by ford, as they have issued tsb it. my explorer sport is 4 months over the 5 year/60,000 mile power train warranty, so i contacted assurant solutions because i bought a 72 month/75,000 mile extended warranty through usaa on 1/6/2016. this was my first claim and they denied the claim because they said that 'safety restraint systems' was an 'excluded item'! what's infuriating is that they cover electrical assembly, interior electronics and power train electronics, but not 'safety' electrical components!! i raised cane with the general manager of the ford dealership and they went back to ford for a 'goodwill' warranty coverage and they agreed to pay for all but $261 of the repair. while i sincerely appreciate the goodwill offer, ford lost any future business from me for not proactively offering the goodwill coverage from the start before i had to pursue other options. shame on ford!! it doesn't rise to the level of a full recall, but it is a known defect with a critical safety feature, so they should have covered it from the start when presented with the air bag light coming on! *tr

On multiple occasions transmission was slipping which led to an eventual complete failure. explorer was on ca highway 76 going westbound when transmission failed. driver wa forced to dodge traffic and coast to an emergency stop at the right side of the highway. explorer had to be towed.

The 2nd row airbag light came on, and ford told me it was a shortage in the wires and it wasn't covered under the manufacturers warranty. they stated that since the airbag light was on, the short in the wiring would stop the airbag from deploying, which in turn is a safety issue.

Air bag light on dash. caused by dtc b141b. found tsb related to connectors under rear seat mp 130. car was stationary.

Radio sparking and smoking plus peeling and bubbles inside the hood paint

While driving down the highway at approximately 75 mph, the driver's windshield side trim molding detached from the vehicle. this molding impacted the side of the vehicle, and became fod on the highway. in review, only half of the molding detached from the vehicle, with half remaining in place.

Heard noises when i turn my steering wheel. i was told i need to have my rack and pinion steering replace-est cost mid 2k. starting to research online and i see that this is a common problem with potential severe consequences if not fixed. why hasn't this been recalled??? also we had to replace the struts. the car does not have 50k miles yet. i do have the repair for the struts. have not repaired the rack and pinion yet.

The vehicle was purchased in 2020 and so far i have had to replace the a pillar trim 3 times.once on the passenger side and twice on the drivers side. costing over $100 each time just for the parts.the trim has come off twice while at highway speed, 60 mph, causing a loud noise and flying debris. the third time the trim came off at a slow speed off 35 mph and actually broke in half. i attached a photo of the trim piece. i believe the cause may be the plastic clips that hold the trim in place.

The transmission is constantly slipping. while driving up or down any steeper grades, the rpms are so high we have to adjust speed to get the transmission to shift properly as to not blow the engine. the suv surges and shifts hard while going only 15 to 20 mph on regular pavement. this has all been happening since we purchased the vehicle (in 2018 @ 27,000 miles). we took in right away and they did replace the transfer case. since then we’ve taken it to two different ford dealerships in the area and they state there is nothing wrong. we were told ‘sorry it’s not like we can drive it up a hill to see what the issue is and it’s just not bad enough to warrant replacing the transmission at this time’ we’ve had to swerve to the side of the highway to avoid rear end collisions due to poor shifting and reduced speeds. it’s not trustworthy to travel and at our first chance we’re dumping it for a chevy. ford knows there’s an issue with their transmissions, but they push you off until you’re outside of your warranty to tell you to replace the transmission. we helped our elderly mom purchase a ford and her transmission went out with the same issues and she had to purchase another vehicle as well due to being put off outside of her warranty (by three days - wow ford!). ‘it’s not bad enough’ - we’ll it’s not going to get better!!

The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. the fix is not available to me and i cannot use the vehicle for work with an open recall. i understand that recalls happen, but the fix should be available immediately upon publishing them.

Our ford explorer lost power in the rear gear position. it also had trouble shifting from certain gears to the next. we took it into the shop when we lost full reverse. the transmission transfer case had blew out a piece of the casing. this left a gaping hole in the case, exposing a gear in the transfer case. this also allowed fluid to drain from transmission. the mechanic said this should never happen on a 76,803 mile car, let alone on a part such as the transmission. this was the second one her did in a two week period. this not only put our family out of a car, it posed a huge safety concerning not being able to move the vehicle. i would hate for this to happen to any owner who is not automotive educated. i was luck i was driving and could get us to move.

The contact owns a 2016 ford explorer. the contact received a notification for nhtsa campaign number: 19v435000 (suspension) however, the part to do the recall repair was unavailable. the dealer was notified about the recall however, the contact was informed that the part was not yet available. the manufacturer was made aware of the issue and referred the contact to nhtsa. the contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2016 ford explorer. the contact stated while driving at 10 mph, various warning lights illuminated as the steering became difficult to maneuver. the vehicle collided with the curb and then stalled. the vehicle was restarted with all warning lights and audio warnings. the contact was able to drive without the power steering to a friend's residence. the vehicle was not taken to the dealer or independent mechanic for diagnosis or repairs. the contact called the dealer who told him that the failure was related to the rack and pinion and a diagnosis appointment was scheduled. the manufacturer was notified and a case was opened. the failure mileage was approximately 80,000.

As i was driving in the highway the steer assist fault warning came on and the steering wheel locked. i was not able to turn the wheel without force. i pulled over and turned vehicle off to see if it was a malfunction, but the stabilitrack and steer assist light remained on and steering wheel was still very hard to move.

The contact's girlfriend owns a 2016 ford explorer. the contact stated after placing groceries inside the vehicle, the contact heard a chime as the liftgate independently started closing, almost striking him on the head. the contact also stated while driving at various speeds, the vehicle would stall or surge upon depression of the accelerator pedal, with the service engine warning light illuminated. the contact also mentioned that the side-view mirrors would independently adjust while driving at various speeds. the contact stated that he manually adjusted the mirrors to correct his driving visibility. the manufacturer was notified of the failure. the contact was informed that the vin was not under recall. the contact was then transferred to nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 57,000.

I have a 2016 ford explorer limited. it has 109,000 miles, mostly highway miles on it. the rack and pinion steering needed to be replaced and it was a $2500 bill. it has happened in countless ford explorers from my research. this should be a recall bc it not only is a huge expense on cars that are not that old but what a scary safety concern. thankfully i was able to control my car and park it before an accident happened. please consider issuing a recall so this huge expense isn't the burden of a ford customer when this should not happen to such a new model. thank you.

The rack and pinion steering had to be replaced in my 2016 ford explorer limited. i had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. i had it replaced and had to take a loan out to cover the $2500 price tag. the car has mainly highway miles on at 109,000. i am hoping to have this reimbursed by ford because what i am looking up this is a major problem with many ford vehicles.

Driving down interstate and steering started to get sticky. steering wheel would grab, be difficult to turn, then release. suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'loss of steering' dashboard message flashed and the steering wheel froze. fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. this could easily result in a fatal crash. we had the vehicle towed to nearest ford dealership and they diagnosed that the 'steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. tow truck operator communicated they have never seen a steering column completely freeze like this one did. i have the service invoice on file.

Air bag light came on randomly one day, diagnostics indicated it was an issue with the wiring harness under the rear passenger second-row seating. this area is inaccessible so accidental disconnection is unlikely. i was told that the airbags will not deploy in the event of an accident when the airbag light is on. this certainly was the case for me as the airbag light was on at the time i was in an accident with contact to my driver's side front bumper and the airbag did not deploy. my grievance is that this is a common issue that ford is aware of and no recall has been put in place to fix it. it is unacceptable for a manufacturer to be aware of a problem and not fix it especially as it is costly to the consumer. quoted $1,000+ for repair. most importantly, it is a safety issue.

The electric power steering went out. on the way to get my 3 month old son from daycare, i was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. after picking my son up from daycare, i started my vehicle again and it said power steering failure. i could hardly drive the vehicle and did not feel comfortable since my son was with me. i have since taken it to our local ford dealer and the module must be replaced.

The trim to the lining of my window on the right side flew off on the highway

The contact owns a 2016 ford explorer. the contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. the contact stated that the electrical service light illuminated. the vehicle was taken to an independent mechanic to have a diagnostic performed. the failure code for the steering power assist module was detected. the vehicle was not repaired. the manufacturer was contacted. the failure mileage 70,000.

First instance was in mid december 2020. while driving down the highway the power steering suddenly went out, showing errors "steering assist fault, service required" , "hill start assist not available" , and "service advancetrac". pulled over and turned off the car for a few minutes, when restarted it appeared to work fine. second instance was in mid may 2021. similar circumstances to the first instance: happened while driving, same errors, started working after restarting the car. after this second instance we took the car to the dealership for servicing. they replaced the hub bearings, but said there were no additional errors for the vehicle. the third instance was june 24th 2021. this time the errors showed up upon startup, and did not resolve upon restarting the vehicle. took the vehicle to the dealer, and they determined that we would need to replace the entire steering gear assembly, at a significant cost.

The electronic door clocks are continuously failing where the door cannot be opened in an emergent situation. on 6/24/20 the front driver door latch had to be replaced and on 03/21/21 the left rear door latch had to be replaced. presently the right rear door latch is not operating and the vehicle has been scheduled for service on 7/9/21.. when these locks fail you are unable to open the doors unless you can reach the lock to pull up. in an emergency such as a crash or fire this failure can be fatal. it appears that there is a design flaw or defect with these locks. review of internet blogs reveal this may be a common unreported problem that needs immediate attention. in the event there are emergent circumstances requiring the removal of a child or elderly this may be tragic.

I was driving my car and received a warning that the power steering system failure. within a few minutes, the power steering in the car went out. had to have the vehicle towed to mechanic. the mechanic reported the code of c200d-49. 2 ford dealerships stated that they had never heard of any issues yet my mechanic recently had another ford vehicle in with the same situation.

The contact owned a 2016 ford explorer. the contact stated that while driving at 65 - 67 mph, the contact lost control of the vehicle when the rear driver side toe link fractured. the vehicle ended up in a ditch and crashed into several trees. the contact was transported to the hospital by ambulance but his wife, who was a passenger, did not receive medical attention. a police report was filed. the vehicle was towed to a towing yard and deemed totaled by the insurance company. the contact stated that the rear toe link had fractured a month prior to the collision and was replaced by an independent mechanic. the dealer and manufacturer were made aware of the failure but offered no assistance. the failure mileage was 91,000.

I have had nothing but issues with this vehicle and have made more calls to complain to ford with no help. as an example i complained for 2 years about this rattle and clunk in my transmission..finally i got the ford dealership in clarion, pa to believe me..here it was the torque converter..after 2 years of complaining and after i got it back...a week later..i get a recall notice from ford! but, the purpose of this is my tailgate...has a mind of it's own...it will open on it's own and close...i don't know how many times this has happened...thank god it hasn't happened while i am driving...i have had it to the garage...nothing can be found...yet i researched this issue and found others having similar experience!!!! i have called ford and of course...they refuse to acknowledge my concerns...i have been clunked on the head more than once loading groceries...hopefully you will be an agency that actually does something as opposed to those that talk tough...but do nothing! thank you.

While driving at 55+mph both driver side and passenger side a-pillar windshield covers vibrate. eventually the passenger side blew off during the drying cycle at a car wash. thankfully it was contained and did not fly off on the road and cause an incident. there are more cases of this occurring on the highways as seen by searching the internet.

With less than 75k miles, the steering began to grind when turning. we had to get an entirely new rack and pinion unit replaced for over $2400. thousands of 2016 explorers have reported this problem but it is still not been deemed a recall. recently, at 84k miles, the clutch on the ac compressor went out causing a $720 bill for a new compressor. we have also just found out the water pump is now bad and appears to be defective. in fact there was a class action lawsuit in 2020 regarding these defective pumps but this wonderful government we pay exorbitant taxes to, threw the case out on technicalities. absolutely shameful.

Driving on express way going 70 mph and vehicle dash started lighting up and beeping with a bunch of different things and lost power steering. it said “power steering fault” was in construction and it was extremely scary. thankfully there was a dealership on the exit and they said it was the power steering rack.

My airbags light comes on and stays on someone's and i looked it up in my owners manual and it says to get it checked immediately due to a malfunction with the [xxx] bags. my problem is when i called them the light had went back out. everytime it comes on and stays on i'm nowhere near my dealer. so it hasn't been checked out by them yet. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2016 ford explorer. the contact stated that while yielding to merge onto the highway, the vehicle would not accelerate above 3 mph, with the accelerator pedal depressed. the vehicle was taken to an independent mechanic and diagnosed with transmission failure. the independent mechanic informed the contact that the transmission needed to be replaced. the vehicle was not repaired and remained at the independent mechanic. the manufacturer was made aware of the failure but informed the contact that there was no recall associated with the vin for the transmission. the failure mileage was 104,000.

I was driving down the highway into a turn and my power steering failed causing the suv to want to recall into a straight pattern almost causing me to crash my truck into a barrier wall with my child inside. with the sudden ability to fight the wheel back into a turning position i was able to narrowly avoid crashing with my child. numerous indicators displayed (steering assist fault, service advance track, hill start assist not available). i immediately took it to a ford dealer , where they advised me that the power steering rack has electronically failed.

Steering locked up while driving, causing a dangerous situation, fortunalty it was at low speeds an no harm came of it. 61,000 miles on the vehicle, failed rack and pinion steering, needed to be replaced. $2,500 .

The contact owns a 2016 ford explorer. the contact received a recall notification for nhtsa campaign number: 21v316000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

While driving around a corner at a speed of 45 miles an hour the power steering quit working. the message on the instrument panel stated steering fault. i no longer had power steering and it was very hard to pull the vehicle over. i shut off the motor and then restarted the vehicle and i now had power steering. it is currently at varney ford in newport maine having the whole steering assembly replaced at a cost of 2300.00. from my research i have found that the steering assembly is located near the catalytic converter which gets every every hot, and can damage the internal circuit board. this is a very scary safety concern! i do not have the invoice for the repair, as it is being worked on july 19th or july 20th

The contact owns a 2016 ford explorer. the contact stated that while attempting to turn the steering wheel, the steering wheel was firm. the power steering assist warning light was illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was not provided a cause for the failure but was informed that the steering wheel needed to be replaced. the vehicle was not yet repaired. the manufacturer was contacted and informed of the failure. the approximate failure mileage was 62,000.

Electronic steering assist seems to fail on rainy days. starts like a sound grinding on the bottom like it needs lubrication. afraid to drive this thing because of other owners comments regarding the steering assist causing accidents.

2016 ford explorer sport. roof rail recall may be the cause for extreme water damage that burned out the sunroof motor, drenched the interior carpet, interior roof material, navigation and charging docks do not work. ford not acknowledging and states after diagnostic check i have to pay 2600 to replace motor and once sunroof opens they can determine where the water leak is coming from. also after complaining of carbon monoxide smell in cabin and multiple doctors visit with dizziness, trouble breathing i found that this is not just an issue i’m having. this car has had many more issues and ford just repeats that warranty doesn’t cover it warranty expired. these are huge issues with the manufacturing. car only has 35k miles and issues started in 2020.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, the vehicle lost power steering functionality and became difficult to steer. the contact also stated that the vehicle would start shaking abnormally whenever the brake pedal was depressed. there was no warning light illuminated. the vehicle was taken to a local dealer where it was diagnosed with the electronic steering gear needing to be replaced. the vehicle was repaired however, the failure recurred a year later. the manufacturer had not been informed of the failure. the failure mileage was approximately 144,000.

The contact owns a 2016 ford explorer. the contact stated that while his wife was driving at an undisclosed speed, the electric power steering failed, and the steering wheel ceased. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the power steering rack and pinion was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa to file a complaint. the failure mileage was approximately 40,000.

The contact owns a 2016 ford explorer. the contact stated that while operating the vehicle, the steering wheel was difficult to turn and would cease when turning in either direction. the vehicle was taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. the failure was not yet repaired. the manufacturer was also notified of the failure. the failure mileage was approximately 46,000.

It appears ford had a prior recall for certain model year 2011-2013 ford explorer vehicles manufactured may 17, 2010, through february 28, 2012 for a power steering failure. the recall was due to vehicles experiencing a loss of power steering assist and required extra steering effort at lower speeds, increasing the risk of a vehicle crash. i have a 2016 ford explorer and the issue appears to be occurring in later models like mine. i experienced it on july 21, 2021. i was driving on the freeway at 70mph and with no prior warning i my power steering goes out and i see the message "power steering module failure". luckily i was able to fight the car to the shoulder, but i can only imagine what would have happened if my wife or daughter had been driving at the time. ford needs to have a system failure alert added or better yet fix the issue from occurring, especially in a fairly new vehicle.

Constant smell of exhaust inside the vehicle. took it to dealer and they could not figure out issue.

The system that failed is the seat belt buckle on the 40 seat (of the 60/40 second row seating). the clip inside the seatbelt broke while securing my child in the seat. this faulty belt buckle put my child's safety at risk. we could not travel, delaying our trip on the day we were to leave. if an accident occurred, this could have resulted in serious injury to my child. the belt buckle was removed and taken to the closest ford dealership. a new belt buckle was ordered, costing $115. the seatbelt buckle was removed and brought into ford to examine. no concern was observed by the service parts employee as he glanced over broken buckle to ensure he ordered the correct part. no warnings or "symptoms" were present previously to the failed seatbelt buckle. a cheap piece of plastic to hold my child in a seatbelt buckle failed. the broken buckle is available for inspection. a new one is being installed.

On approximately july 5th, i was driving on freeway at approximately 70mph. i approached a work zone and had to move to shoulder when i lost power steering. it continued to give me issues at higher speeds for the next 40 miles and it seemed to disappear for the next two weeks of city driving. i thought it was an isolated incident and on july 16th we took the vehicle on a family vacation and when traveling on the freeway it again lost ( and never regained) power steering but we were more than 200 miles from home and the closest ford dealer couldn't see us until early august. at lower speeds the steering was sticking but it seemed to free up some the more cornering or movement you made with the steering wheel. we were able to carefully drive the vehicle home and took it to taylor ford on monday july 26th. on tuesday july 27th i received a call from our service rep telling me nothing was wrong with the power steering but that the steering column failed and it would need to be replaced. i said that i had never heard of such a thing and he said he hadn't either. i searched on line and discovered hundreds of complaints referencing similar issues. there were no warning lamps, messages or other symptoms prior to the problem and they never appeared during problems.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, there was an abnormal odor inside the vehicle. there was no warning light illuminated. the vehicle was not diagnosed nor repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 89,000. the vin was not available.

Vehicle started to feel heavy, and vibrate harder through the gas pedal and steering wheel. i took it to my local auto shop and the wheel bearing needs replaced.

Ny car overheated and spilled all the coolant due to the engine block heaters it has. i took it for an inspection and they told me these are very dangerous and need to be changed asap, i called the dealer and they told me my car does not have this recall and they want to charge me when clearly it is the exact problem with recall # 16s14 from ford. i need this fixed asap at no charge to me as it is fords problem. i need my car back to get to work please

Vehicle displays airbag warning light. dealership diagnostic test determined there is a faulty connection to the 2nd-row inflatable seatbelt sensor. ford issued a service bulletin to replace the wire harness pigtail connection. when the airbag light is illuminated due to this faulty connection, all of the airbags in the vehicle are deactivated. directly from site: https://ford.oemdtc.com/1203/air-bag-warning-light-illuminated-with-dtc-b141b-b141c-2014-2016-ford-explorer tsb 16-0001 airbag warning light illuminated with diagnostic trouble code (dtc) b141b and/or b141c. this is not normal wear and tear but a safety item design by ford that has failed in the vehicle. ford dealership claims that this is not warranty failure. cost to repair $1085 plus $230 diagnostic test charge.

Over the last year or so, my 2016 ford explorer would suddenly out of nowhere say on the dashboard that there is a steering fault that needed to be serviced. the steering would be a little off but after turning the car on and off, it would reset and wouldn’t happen again for a week or two. i took it in to the dealership to get a recall fixed and had them take a look at my actual steering issue (with videos and pictures of the problem) but they could not replicate the problem as the dashboard would reset. fast forward to last thursday when the problem was more persistent than normal. a few times in the last couple months or so, my steering wheel would lock up completely because the power steering would give out and a few times i was on a freeway. i had to manually hand crank a very very stiff steering wheel and pull over which was extremely dangerous. once i would, i would turn the car on and off again which then it would reset. the dashboard warning about the steering fault would come on more often than the steering wheel locking up but the several times it did lock it, proved a very dangerous situation. it happened again this past week which i had to drive slowly to my local mechanic. due to it being a power steering/programming issue, the recommended me going back to the dealership. at that point, my car would no longer reset the issue and i was unable to drive home that day because the power steering permanently gave out. thank god i was at the mechanic already. currently, i have the car towed to the dealership and they are working on the problem. because my extended warranty ended 2k miles ago, i am supposed to pay $3800 out of pocket for this?? it should be a recall situation. extremely dangerous. forum related issue that i did research on and it seems to be a common problem!!! : https://www.carproblemzoo.com/ford/explorer/2016/steering-rack-and-pinion-problems.php please help make ford do a recall for this dangerous issue!!

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 45 mph, the power steering and power steering assist failed. the contact was able to drive the vehicle home, however, the steering was manual making it more difficult to maneuver the vehicle. the contact had not taken the vehicle to the dealer. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 100,000.

Vehicle has a known airbag malfunction that is covered by a manufacturer published service bulletin. ford and their dealerships refuse to perform published safety service bulletin without charging for parts and labor. ford and dealerships response to issue is that without the at owner cost repair of the faulty safety restraint, the entire safety system may not function. bulletin is tsb 16-0001 owners have no operable safety system unless paying to repair a known safety issue.

Was driving on i-40 at approximately 75mph and vehicle lost all acceleration, wrench icon came on in dash. pressed. gas pedal to the floor, no acceleration. had to pull over on side of road. pulled over vehicle stared shaken. cut off vehicle for about 1min. tried to retest vehicle, vehicle did not want to restart/crank. tried again vehicle stared up. vehicle power is not the same. thank god i was on the right side of the highway instead of the middle so i could get off the road. this could have been worse.

Extreme sulphur/rotten egg smell coming into the cabin. it also reeks of exhaust fumes that are making me nauseous and light headed. this comes out of the a/c and you can smell it when you exit the vehicle too.

El rack an pinon ya fue remplazado. entiendo que es muy prematuro para remplarlo. es un falla de fabrica. translation: "the rack and pinion was replaced. to my understanding is too premature to be replaced. it seems like is a manugacturing defect"

Power steering assist failure indicator appeared on dashboard resulting in inability to steer car. vehicle was towed to dealership and reprogramming was attempted with no success. requires replacement of eps steering.

The contact owns a 2016 ford explorer. the contact stated that while operating the vehicle, the 2nd row seating air bag warning light was illuminated. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the failure mileage was 39,000.

Lost steering all at once could not turn wheel luckily i was in my drive way when it happened i paid yes ford 1600.00 dollars for a new rack and pinion on 8-13-21 was given a release date on part for 8-24-21 then 8-25-21 and now 9-3-21 this is an emergency order thru ford they was quick to take my money but cant deliver part.i have turned in a complaint to ford and it has not helped no calls back from ford. looks like this is a huge problem ford has with its explorer rack and pinion failure i guess there waiting on somebody to get killed with faulty racks before they do anything. my explorer has 65000 miles on it and it looks like this is a common failure for this vehicle.

At approximately 102,000 miles, vehicle started making loud grinding noise when turning the steering wheel in either direction, very noticeable both inside and outside the vehicle, both when stopped and when driving. the steering wheel sticks in certain positions while driving, requiring extra force to maintain the vehicle's direction. issue is worse at highway speeds, creating a dangerous condition that was getting progressively worse. made it to a ford dealership who indicated that a new rack and pinion assembly is required at $2,900. they also recommended not driving the vehicle in that the condition was unsafe.

Ecoboost base 76k miles had a steering rack failure . over looking all other complaints, looks like i’m not the only one with the 2500$ bill . ford dealership acknowledged that it was a very common issue and was easy to diagnosed . i was met with light flashing on dash then would disappear after i restarted the suv . until i turned it on one day at a sonic drive in and would not steer . i’ve read reports where people are driving on the freeway when it happens and i could only imagine how that would’ve been like especially since i drive with my child onboard . dash says “ advance track failure; hill assist needs maintence “ . it was quickly diagnosed over the phone but still took it to get looked at, at ford . 100% should be a recall at such a low mileage, just thought since police use them in their fleet they had to be reliable . for it to be a 300$ core as well, sounds like it’s still a valuable part broken

The front pillar cover has blown off my 2016 explorer 3 times in the 4 years i’ve owned the vehicle. two of the 3 times this occurred, i was traveling in heavy traffic on a limited access highway causing a hazard for the other drivers. i don’t know where the piece landed or if it hit other vehicles. i have complained about the flawed design to ford, calling their customer service number and the tech told me he didn’t see any other complaints related to this from other ford explorer owners. what will it take for ford to fix this design flaw to prevent repeat occurrences? or at least acknowledge it in their database? the only risk to me is the distraction caused by the sudden noise which drew my attention from the road while i triaged the cause. i hope no motorcycle or convertibles were hit by the debris. i wouldn’t replace the trim but now the windshield is probably impacted. the windshield gasket is exposed and flapped in the wind for the entire trip home after this last time. it was like riding in a helicopter without ear protection.

The contact owns a 2016 ford explorer. the contact stated while driving 70 mph, the contact heard a knocking noise from the front driver’s side window. the contact pulled over to the side of the road and inspected the vehicle and noticed that the weatherstrip on the front driver’s side door was detaching from the molding that held the weatherstrip from the windshield. the contact pushed the weather strip back into the molding and continued to drive back to the residence. the contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the weatherstrip had loosened over time. the mechanic glued the weather strip back into the molding as a temporary fix and referred the contact to a local dealer for assistance. the contact took the vehicle to the local dealer and was informed that the molding needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 58,000.

On my 2016 ford explorer, the a pillars on both the passenger and driver's side completely detached from the car while driving and flew back into the road while driving on the highway. the a pillars that detached could have easily hit another car/person and caused serious damage. my local ford dealership inspected the car and pillars and confirmed this as a common failure. they have informed me that there is now a new version of this part because of this common failure. however, the part is currently back ordered and cannot be repaired on any timeline. they are currently duct taped onto the car to protect the car from any further damage. i believe since ford acknowledged the failure and there was a need to create a new system/part, then this should be a recall of the current parts. there were no warnings or previous issues with the a pillar trim pieces before they just came completely detached, both within an hour of one another. a quick google search can find that this is a very common failure with many ford explorers. i hope ford would do the right thing and recall this part.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, excessive force was needed to steer the vehicle without warning. the contact then took the vehicle to an independent mechanic where they informed her that the electrical rack and pinion needed to be replaced, followed by an alignment. the dealer was notified of the failure and informed her that the vehicle was not under recall or warranty. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 48,000.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 21v316000 (structure) however, the part to do the recall repair was not yet available. the contact stated that while driving at an undisclosed speed, tapping noises were heard coming from the roof of the vehicle before the roof rack trim detached and hit another vehicle. the dealer was made aware of the recall and informed the contact that parts were not yet available. the manufacturer was not made aware of the failure. the failure mileage was approximately 20,000. vin tool confirms parts not available.

Plastic drivers seat mounting components have failed causing drivers seat to rock back & forth. concerned that remainder of seat mounting system will fail and i will go through the windshield during a hard brake stop or cause me to swerve and hit or kill someone else.

The tie rod on my 2016 ford explorer broke. luckily my husband was just backing it out of our garage he heard a loud noise sounding like he had run over something metal and the car would not move. he got out to take a look and the right front wheel was turned completely sideways the dealership told us to bring it in. we had to hire a flat bed truck to get it there.so that was at our expense.when the flat bed truck driver came from another repair shop to help us, he immediately said "oh,you have a broken tie rod huh?" we did not know. he said there is a rubber boot around the tie rods and our tie rod broke.my husband told the garage dealership this.they said they had never heard of that. but in taking it apart they discovered that was the case. we were without a car for 3 weeks as they had troubles locating a part. i wanted both sides fixed but they only fixed the one. they did give me the old part. it is a rusty, horrible looking piece of crap. it looks like it is 100 years old. it absolutely broke. here is my concern. what if my husband and i and our friends would have been in the car driving 65 down the highway? i know what would have happened. there would have been deaths and severe injuries.thank god it happened in our drive at home. we had no warning.had there been an accident the report would have been "the driver and his passengers were killed after the driver lost control of the car". never probably would have found this major life threatening flaw in the car. how many accidents have there been with that conclusion. did the driver really lost control or was there a major safety issue? i am scared to death to get in this car and go anywhere,now we get a recall notice regarding possibility of a rear toe link fracture. really? and parts are unavailable according to the letter? are we to park the car and wait for the parts to become available? we need a car to drive. ford needs to replace or reimburse for these damaged vehicles. i feel very, very unsafe.

The contact owns a 2016 ford explorer. the contact stated that his wife was driving at an undisclosed speed, the rubber from the windshield was flapping and making noises, almost causing a collision. the contact inspected the windshield and saw that the front passenger’s and driver’s side rubber on the windshield had deteriorated. the contact glued the rubber to the windshield to repair the failure. the dealer was made aware of the failure and informed the contact that there was no recall related to the failure and the contact had to pay for the same part already installed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to file a complaint with nhtsa. the failure mileage was approximately 26,000.

Anytime i accelerate above 55-60mph my vehicle smells like it is burning. this smell consumes the cab area for a period of time. i have owned the vehicle for 1 year now and it has done this since the day i purchased it.

Component - passenger side rook rack rail cover. safety of others - part flew off as i was driving vehicle between 55-60 mph. not sure if it hit any other vehicles. have not taken vehicle to dealer or other service center. vehicle has not been inspected by any third party. the only symptom prior to the problem, was loud noises heard while driving. waited until i could find an exit ramp to inspect the vehicle, but did not find anything. it was only after i arrived at my destination that i noticed the cover had fallen off. no warning lamps, messages, or indicators of any other kind were displayed to me.

Exhaust leaks into cab under moderate to heavy acceleration with windows closed it is even worse when accelerating with the windows open

The contact owns a 2016 ford explorer. the contact stated while driving 75 mph, the windshield plastic trim piece detached from vehicle. there were no reported injuries. the vehicle was taken to the local dealer and the contact was informed that the plastic trim piece needed to be replaced. the vehicle was not repaired. while driving the other plastic trim piece detached. the manufacturer was not notified. the failure mileage was approximately 153,000.

Air bag light came on and i took it to vancouver auto group. finding from diagnose electrical system include: rcm: b141b:13, checked oasis, tsb 16-0001 applies, checked behind second row seat and inspected connectors c3133 and c3133 and c3134, connectors have not yet been rerouted and replaced, recommended wire in new pigtails and reroute wiring harness in both seats and retest. estimated cost is $1500. i researched and found over 50 other complaints of ford explorer owners with the same complaint. this should be recalled as it is not the vehicle owners fault that the connectors have failed and car needs rewired. this is not covered by extended warranty. this is a safety concern and is not being addressed by ford.

The contact owns a 2016 ford explorer. the contact stated that while his son was driving 40 mph, the power steering failed, and the steering wheel was stiff and difficult to steer. the vehicle was taken to the dealer and diagnosed with steering rack failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 123,000.

Complete loss of basic steering of the car while under operation.

Beginning of day; felt like i was in a major windstorm & in a constant battle with the car steering. middle of day: power steering fault light came on and feeling like i was in a major windstorm & in a constant battle with the car steering getting worse. end of the day: then power steering failure "pull over safely" came on.. i didn't just lose power steering. i lost total steering capability at 57,400 miles... car is at dealership now. had my 90yr old mother been driving there would have been an accident. this is gonna get someone killed. i had just dropped off my grandson before i lost total control.

Observed white smoke from exhaust, took vehicle to for dealership, dealership said coolant was leaking into cylinder head and cylinder head was cracked. car is 6 months and 1000 miles out of ford powertrain warranty. ford tsb advisors i need a new engine. looked at vehicle history report and discovered numerous other mechanical issues with the engine including a transmission replacement and turbo replacement all under 50 k miles on vehicle.

The contact owns a 2016 ford explorer. the contact stated while driving 5 mph and making a turn, he heard an abnormal banging sound coming from the steering wheel and the steering wheel locked up. there were no warning lights illuminated. the contact stated as he veered to the side of the road, he was able to steer the steering wheel with no issues. the vehicle was taken to the dealer who diagnosed that the power steering rack needed to be replaced; however, the part for the repair was not yet available. the manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. a case was opened. the vehicle was not repaired. the approximate failure mileage was 58,000.

The contact owns a 2016 ford explorer. the contact stated while driving at an unknown speed, she started to smell exhaust fumes and the vehicle started to hesitate and became difficult to shift into other gears. the contact stated that there was no warning light illuminated. the contact took the vehicle to the local dealer, where it was diagnosed with needing the power transfer unit to be replaced. the vehicle was not repaired. the contact took the vehicle to an independent mechanic and had the power transfer unit replaced. the contact also stated while driving at various speeds on 10/4/52021, the steering wheel became difficult to turn. the contact stated no warning light was illuminated. the contact was able to drive to her destination. the contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering to be replaced. the vehicle was not repaired but was pending repairs. the manufacturer had been informed of the failure. the failure mileage was approximately 67,800.

The contact owns a 2016 ford explorer. the contact stated while driving 35 mph, the contact noticed that the engine coolant temperature warning light was illuminated, and the vehicle started to shudder. the contact pulled the vehicle over to the side of the road and waited a few minutes before restarting the vehicle and continuing driving however, the failure persisted. the contact took the vehicle to a local dealer to be diagnosed. the contact was informed that the water pump needed to be replaced. the vehicle was repaired but consumer feels it should of under a recall. the manufacturer was made aware of the failure. the failure mileage was approximately 77,000.

The driver seat advanced forward after hitting the preset button but did not stop. i was crushed between the steering wheel and the dash. there was only 3 inches between the seat and the dash for my knees. this is a major safety issue that caused bodily injury. it happened twice. i have video showing this issue but can’t seem to upload it to this site.

Driving at 20mph, going through a moderate turn and lost power steering. no warning lights, no noise, just total loss of steering and i felt as if i couldn't overpower the steering until 2 seconds later i regained power steering. the same problem occurred at 10mph while coming to a stop. once again i did not have the ability to overpower the wheel and straighten it when i tried. luckily once again power came back and i was able to control without issue. several complaints on the same issue and no recall has been issued by ford. if the same issue occurs at highway speed i don't know what i'll do. ford had a service bulletin out for 2013-2016 explorers that stated they would simply reprogram the module. they did not extend the coverage beyond 2018 nor did they actually replace a faulty steering rack with the coverage. this is a severe safety concern and one that should have a recall out as it puts the driver and all other motorists at risk. if you can't steer your car, then everyone is at risk.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 21v316000 (structure) however, the part to do the recall repair was unavailable. the contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact’s wife stated while driving approximately 45 mph, the steering wheel became difficult to turn. the contact stated that the steering assist and traction control warning lights were illuminated. the vehicle was taken to a local dealer where it was diagnosed with needing rack and pinion to be replaced. the vehicle was not repaired. the manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. the failure mileage was approximately 84,000.

On october 17, 2021 the steering system on my 2016 explorer completely shutdown. the abs, hill assist and service advance trac lights all went on. the steering wheel would not turn either way. luckily, this incident occurred in a parking lot and no injury or damage happened. i had aaa tow the car to porter ford, newark de.

Passenger side piller trim detachment this has been an issue on the 2013 thru 2015 models and was issued a recall. same thing is happening on the 2016 model. drivers side is also loose. many 2016 models are having this same problem

2016 ford explorer 3.5 liter (non-turbo) front wheel drive, automatic, 44k miles. loss of power, vehicle jerked and stayed in one gear. we limped the car home and let it cool down. after the car cooled down, we went on small test drive and confirmed it was shifting erratically. we took the car to the dealer and they confirmed a component in the transmission had failed, disabling the vehicle. over $3,000 worth of transmission repairs were made under warranty.

We purchased this vehicle through carmax and there were several items that required repair/replacement. one of which is the front passenger seat belt. there is a small tear in the seat belt. we are told that it is too small for replacement. we have not been injured since the purchase of the vehicle, though this is a major safety concern for my family. i would like to know the safety data and recommendations for seat belt tears/defects.

2016 ford explorer 3.5 liter (non-turbo) front wheel drive, 52k miles. we noticed coolant puddling on the ground and took the car in to the dealer for an inspection. the dealer pressure tested the cooling system and confirmed the internal water pump is failing. this issue could lead to engine overheating and engine shutdown at any given time, causing unknown safety issues. dealer quoted $3,400 to repair.

The vehicle surges when drive at low speeds, i have to keep my foot on the brake so it don't take off or hit something in front of me. about a month ago the surging almost made me hit a child in the roadway in front of my house. i am really uncomfortable driving the vehicle and don't feel its safe to drive due to this problem. ford dealership is not giving any info on what tis problem could be. i found several problems on here related to this issue.

Vehicle power stalled on acceleration after pulling onto lane of travel. road traffic heavy in both directions. vehicle would not shift beyond initial gear of automatic transmission. available travel speed of 40-45 mph only. wrench light/powertrain light came on. no prior warning lights. no prior operational issues detected. after stopping vehicle, would not operate in reverse. warning light indicator and manual reported to get to dealer asap. dealer indicated transmission issue. transmission was replaced. vehicle had 56,418 miles (within 60,000 warranty) but beyond 5 year warranty.

My steering felt very out of control had to have car towed to dealer and they replaced rack and pinion there was internal damage to steering rack they had to replace it

When i turn right there is a popping noise. sometimes the steering wheel gets stuck and i have to pull it hard to go back straight. it’s very scary, especially going around a curve.

Steering rack failure on 2016 and 17 explorers at 55,000 mile, haven't had the vehicle in a month due to acquiring parts because there are so many of these parts failing and was told by ford they can't release the vehicle until its repaired because the steering could lock up and it is also a $3000.00 dollar repair. wouldn't this be a recall due to the low mileage, amount of failures and and result of the failure

The contact owns a 2016 ford explorer. the contact stated while making a turn, the steering wheel became difficult to turn. the contact stated no warning light was illuminated. the vehicle was taken to a local mechanic where it was diagnosed with needing the steering gear replaced. the vehicle was not repaired. the manufacturer was informed of the failure and informed the contact that the vin was not under recall. the failure mileage was approximately 55,000.

About 2 weeks ago i heard a noise and from that point it sounded like my steering wheel was grinding. steering is tight at slower speeds and it is making that same grinding noise. i took it to a dealership to get checked out and was told the steering gear had failed and that it needs to be repaired however the parts are on back order with no foreseeable ship date, but that it was ok to drive, just may be a little hard to steer at low speeds. this morning my steering wheel was totally locked up and could not turn in either direction. there are no warning lights or other indication of an issue. my concern is could this have happened while driving? what caused it to break in the first place and why did it ultimately seize up completely after being told it could be driven?

The contact owns a 2016 ford explorer. the contact stated that the air bag warning light was illuminated. the contact stated that previously the air bag warning light was illuminated however, the warning light disappeared independently. the vehicle was taken to the local dealer where the diagnostic trouble code: b141b was retrieved. the contact was informed that the connector for the second-row seats needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to nhtsa. the approximate failure mileage was 80,000.

Transmission failure, not shifting consistently, multiple times would not shift out of second gear after down shifting during driving. this is dangerous when merging into higher speeds where acceleration is needed, such as on highway. took vehicle to ford dealership twice while under power train warranty and they stated they could not replicate the concern. they reset adaptive learning transmission, because they said shifting was likely due to different driving styles between husband and wife. now 6 months later, issue continues and they admit it is a faulty transmission, but is no longer under warranty.

Using the ford pass ap, i have two recalls for my 2016 ford explorer sport. recall 21s22 for the roof rack trim detachment and 21n01 for high speed cooling fan motor relay. i use miracle ford in gallatin, tn. they have made incident reports on two separate occasions for my car. first, they lost the report in july and then the manager, robert, brought me back in for a second report. i keep getting text messages that my service is complete, but it hasn't been completed. they haven't called me to bring my car back in for repair and i get the run around every time i call. i've attempted to reach supervisor and robert, the manager, with no success. i'm starting to get worried!

I was driving down the highway at approximately 60mph when my steering wheel became extremely stiff and hard to turn. the vehicle became very hard to handle. the steering wheel ended up locking up completely and i had to have it towed to the dealership. after diagnostics it was determined that the entire steering gear had failed. the cost to fix is $2200.00. keep in mind that there is only 26,000 miles on the odometer! there were also no warning lights on the dash. no recall or warranty coverage.

The contact owns a 2016 ford explorer. the contact stated that the vehicle constantly smelled of gasoline. the contact stated that the odor occurred when the vehicle was in motion but was stronger when the vehicle was idle. the vehicle was taken to an independent mechanic who was not able to properly diagnose the vehicle. the mechanic sealed several locations where the odor might have been coming from. the vehicle was taken to the dealer because the gasoline odor was stronger on the outside of the vehicle. the dealer was not able to determine the cause of the failure and referred the contact to nhtsa for assistance. the contact stated that the failure had gotten progressively worse. the manufacturer was not notified of the failure. the failure mileage was 90,000

The a pillar cover have detached on both the driver and passenger sides. the cover that detaches while driving can create a road hazard for other users, increasing the risk of a crash. this issue has not been addressed by the manufacturer. i have observed several vehicles of the same make and model missing these same covers.

Hello, this is a issue with the heating and air conditioning. when i turn on the heat i have it set to anything about 75 degrees, the suv is blowing out cold air. and sometimes the ac turns on blowing air but the light for the ac is not turned on.

When the suv is warm there is a odor of something burning. has been a couple of years now.

Steering gear assembly completely failed, causing a total lock up of the steering wheel and loss of control. happened at highway speeds, could barely pull off to side of road. nearly crashed as there was no warning or indication of total steering loss. ford dealer replacement cost of $3000. i was told this is a common issue with the explorer, but there was no remedy offered by ford.

There has not yet been an incident, however, the ford dealer is not returning any calls or service schedule requests to have the recall repairs done, and i am concerned the problems may become worse to the point that there is an incident. can nhtsa force ford to get their dealers to prioritize recall repairs?

The power transfer unit is leaking fluid onto the exhaust and it caught on fire as i pulled into my driveway. i was able to extinguish the fire before any damage was done. there is also a nauseous odor in the cabin of the vehicle that makes me sick, burns my eyes every time i drive my vehicle. i was told by a mechanic that this was the fluid from the ptu burning did some research and discovered this is a common problem with these ptu's leaking fluid. very concerned now that it will catch on fire again and cause damage or even a wreak if it locks up. i fear that this could harm me or someone else if this problem is not fixed asap. i have no other vehicle and not sure how to even get it fixed. the dealership said it would cost around $2000 to have it fixed. i would like someone to look at this issue, ford advised that is not there problem and its not covered by any recalls. there is no way of knowing if it catches on fire going down the road until its actually on fire.

Rear suspension issue, causes both rear tires to wear abnormally on outside edge. causes unstable handling. had the vehicle realighned twice, 4000 miles between alighnments. the vehicle has now worn out two sets of new back tires and continues to exhibit unstable handling.

The contact owns a 2016 ford explorer. the contact stated that starting the vehicle, he noticed the airbag warning light illuminated and remained illuminated. the contact called the local dealer to schedule an appointment to have the vehicle inspected however, the dealer would not be able to inspect the vehicle for several weeks due to a staffing shortage. the vehicle was taken to an independent mechanic to be diagnosed. the contact was notified of an error message with the driver’s side rear airbags. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 50,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at 65 mph, there was a loud snap sound and smoke came from the air vents. the contact rolled down the windows and pulled over while smoke was billowing from the vehicle. the vehicle was towed to an independent mechanic and diagnosed with engine and transfer case housing failure, where the transfer case housing was fractured in half. the vehicle was repaired with an engine and transfer case housing replacement. the dealer and napleton ford in libertyville (1010 s milwaukee ave, libertyville, il 60048) were made aware of the failure but informed the contact that the vehicle was out of warranty and the parts for the repair were not available. the manufacturer was made aware of the failure and referred the contact to file a complaint with nhtsa. the failure mileage was approximately 88,000.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 70 mph, the side panel on the passenger’s side detached from the vehicle. on another occasion, the plastic front pillar section on the passenger’s side suddenly detached from the vehicle. the contact indicated that the failed body parts were attached to the vehicle by glue. the local dealer and manufacturer were notified of the failure. the failure mileage was 47,000.

The contact owns a 2016 ford explorer. the contact indicated that the rear power-folding third-row passenger’s side and driver’s side seats would not properly fold down and remain secured. the vehicle was taken to the local dealer who was unable to determine the cause of the failure. the manufacturer was also contacted regarding the failure. the failure mileage was 100,000.

The contact owns a 2016 ford explorer. the contact stated that the side panels on the rear passenger’s and driver’s side doors were cracked. the contact indicated that the failed body parts were attached to the vehicle by glue. the dealer was notified of the failure and the contact was given an estimate for the repair. the manufacturer was also notified of the failure and agreed to cover half the cost of repair. the contact was then referred to nhtsa for further assistance. the vehicle was not repaired. the failure mileage was approximately 50,000.

The airbag light comes on due to the connectors in the wiring harness used for the airbag and seatbelt restraint system. when the light is on the airbags will not deploy, making this a safety related issue. ford has a technical service bulletin ford tsb 16-0001 showing the issue. this is not covered for repair and the cost is $900.00 to $1100.00 per side (there are two sides) to replace the wire harness and connectors. https://www.tsbsearch.com/ford/16-0001

The contact owns a 2016 ford explorer equipt with bridgestone dueler alenza plus tires size p245/60/18 n/a, and dot: rbvdrim0916. the contact stated that while driving approximately 65 mph, a rotational noise was present coming from the front driver side of the vehicle. upon inspection, it was discovered that the front driver side and passenger side tires had experienced cracking located above the tire bead area on the inside wall of the tire. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure. the failure mileage was 41,000.

My wife was driving to work and the steering wheel just locked up on her and almost caused a serious accident out of nowhere

Fuel pump fail

The contact owns a 2016 ford explorer. the contact stated while driving at an unknown speed, the vehicle began to emit white smoke from the tailpipe. the vehicle was taken to a local mechanic where it was diagnosed with needing the head gasket replaced. the vehicle was not repaired. the contact stated that the check engine warning light was illuminated. the manufacturer was informed of the failure and informed the contact that they were unable to assist. the failure mileage was approximately 54,000.

The contact owns a 2016 ford explorer. the contact stated that while his wife was starting the vehicle, the “steering assist fault-service required” and “service advance tract” and “hill start assist not available” warning lights illuminated. the contact stated that the vehicle lost power steering assist functionality. the contact’s father met his wife at the scene and was able to drive the vehicle to the residence driving the vehicle in manual steering mode. the vehicle was taken to the dealer and diagnosed that the steering rack needed to be replaced. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 66,000.

My rack and pinion steering column and power steering pump went out causing a hefty cost to replace and it is starting to fail again creating hazardous conditions while driving. i do believe there is a steering issue in these models. also my power lift gate in the back closes without stopping automatically while i’m loading the rear or unloading. there is no stopping safety sensor, i had the back close on me multiple times and almost crush me. there is no safety sensor to stop the power lift gate from closing on you, i have had to crawl in my rear end to avoid being crushed by my liftgate! this is not safe!

On january 4, 2022, while driving my children to school at 55pmh, my steering rack failed. i was able to get the vehicle parked before the steering wheel completely froze up. multiple messages showed up on the dashboard, including a steering failure message. the vehicle was towed to my local mechanic, and he has determined that the steering rack needs to be replaced, at an estimate of $2200.00. the repair is scheduled to be done on 2/10/22.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, there was an abnormally strong odor coming into the cabin of the vehicle. the contact stopped the vehicle and rolled the windows down. there was no warning light illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was informed that carbon monoxide was leaking into the vehicle. after researching, the contact became aware that there were similar vehicles that were experiencing the same failure. the vehicle was not repaired. the manufacturer was contacted but provided no assistance; the contact was instead referred to the nhtsa for assistance. the approximate failure mileage was 98,000.

3 weeks ago my vehicle has had an exhaust smell in the cabin, the car has been in the shop since. i started googling to see what the issue could potentially be and found your lawsuit. my vehicle is currently at blake utter ford in dennison tx getting diagnostics ran. my concern is my son and i have experienced nausea, dizziness, vomiting(my son), fatigue, and bloody noses after we exit the vehicle. ford has known about this issue under field service actions 17n03 and 19n05. if ford has known of the issue why will they not make the issue an active recall? this is a health and safety concern, and could potentially be fatal. i have called ford and filed an official complaint, there is nothing they will do since there are no active recalls on my vehicle, so we have to foot the bill?? they asked if i had a warranty, which i do, but if i didn't? this is would be a large expense. when i called [xxx] in mckinney, tx they didn't seem to care or know anything about the exhaust leak, they had a 10 day wait for diagnostics, with no rental vehicles. i called blake utter ford where we purchased the vehicle, they have a 2-day wait for diagnostics, and same no rental vehicles. i have 3 children and two jobs i cannot be without a car. who knows how long the repairs will take? i have never received any correspondence regarding the class action suit, how can i be included? information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Air bag warning light fluctuates on/off at times. connection pins under rear passenger seat appears to be the cause. no contact of pins

My vehicle have been leaking coolant which causes the engine to overheat. i had the same issue in 2020 and had it repaired, which cost a lot of money to repair. i have not driven the vehicle as much since the last leak. now 2 years later, it's the same issue. i don't have money like that to continuously repair a defect ford has on it vehicles. now i'm afraid to even drive my vehicle not knowing what might happen.

My wife has been reporting experiencing nausea, dizziness, sleepiness and headaches during and after her drive home from work throughout october/november 2021and into december 2021. our vehicle was involved in a high speed collision on december 24, 2021 while traveling eb on i-90 at approximately mp 101. i was driving at the time. it was at about 3:29pm. i couldn't quite recall what had happened and i was disoriented and confused for some time after the collision though i hadn't hit my head. everyone else in the car had fallen asleep despite being well rested and it being the middle of the afternoon. my symptoms and condition were the same as oxygen deprivation. i believe exhaust has been getting into the cabin of our vehicle and causing my wife's symptoms and caused the accident. the vehicle is totalled.

The contact owns a 2016 ford explorer. the contact stated that the trim located around the front driver side windshield loosened and detached from the vehicle while driving at highway speeds. the contact took the vehicle to the dealer where they replaced the trim on the front driver side windshield and tightened the trim on the front passenger side windshield. despite the repair, the contact stated that the trim loosened again on both sides of the windshield. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 60,000.

Saludos. deseo reportar mi caso. tengo una guagua ford explorer 2016. tendiendo aprox. 4 años con ella. el rack and pinon de daña haciendo ruido fuerte. entiendo que es una falla de fabrica y deben incuirlo como re-call. gaste casi $3,000.00 para la reparacion. me encanta mi unidad y cumple con mis necesidades. pero este vehiculo de este año 2016 salieron debiles del tren delantero.

I have a 2016 ford explorer and like most of the other complaints on locked up steering. my explorer steering wheel has lock up with now warning lights and no codes. my ford dealership to get my vehicle in the mechanic bay had to call a tow truck. luckily my vehicle was already at ford for other unrelated issues. after reading all of these incidents. ford is really lucky no one has been killed or seriously injured.

The contact owns a 2016 ford explorer. the contact stated that upon the start of her vehicle, the air bag warning light was illuminated. the contact then took the vehicle to a dealer where they linked her failure to a customer satisfaction program; however, her vehicle was not included. the program stated that due to a faulty wiring connection in the rear second-row seat, the air bag warning light may illuminate. the contact was then referred to the manufacturer but received no assistance; the manufacturer then referred her to nhtsa. the vehicle had yet to be repaired. the failure mileage was approximately 44,000.

The 2016 ford explorer has a leaking water pump which ford knows is an issue and has not issued a recall. the price of the pump is cheap but the labor is making this a $4000 maintenance cost.

The contact owns a 2016 ford explorer. the contact stated while driving at 40 mph and making a turn, the vehicle lost power steering and the steering wheel turned all the way to the right inadvertently, causing the contact to lose control of the vehicle. the contact stated that the vehicle spun out. the contact depressed the brake pedal, which caused the vehicle to stop. there were no warning lights illuminated. the contact was able to continue to drive the vehicle by forcefully steering the steering wheel. the dealer was not notified of the failure. the vehicle was diagnosed but not repaired. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the failure mileage was approximately 95,400. estimate from the dealer confirming that the problem is rack and pinion, otherwise known as the power steering rack.

The contact owns a 2016 ford explorer. the contact stated while driving 65 mph, the trim around the windshield separated and was striking the door. the contact returned to the residence and attempted to secure the trim back to the windshield however, the trim could not be secured. the vehicle was taken to expert glass located at 509 south hwy 51 south batesville, mi 38606, and the contact was provided an estimate. the vehicle was also taken to the dealer who also was provided an estimate for the repair. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 49,000.

The contact owns a 2016 ford explorer. the contact stated while his wife was making a left turn and then attempting to straighten the steering wheel, the steering wheel became difficult to turn. the driver stated no warning light was illuminated. the driver was able to continue driving to her destination. the driver stated she experience the failure multiple times. the contact took the vehicle to the local dealer who was unable to duplicate the failure. the vehicle was not repaired due to the parts being on backorder. the manufacturer had been informed of the failure. the failure mileage was approximately 73,000.

The a pillar of my car came loose while driving and is now flapping there. the a pillar on the other side was loose when i bought the car and the dealer fixed that one at that time. i fear these pillars coming loose and flying and hitting other cars while driving. seems like a safety issue ford should do something about.

I was driving the vehicle when the steering suddenly locked up. there was virtually no steering except with very heavy struggles. fortunately i was able to pull over but had to be towed. vehicle indications showed power steering failure and all-wheel drive failure. dealership indicated the rack and pinion must be replaced at a cost of about $2,300. they indicated it is a huge problem and they don't know where to get replacement parts. i can't find any anywhere. salvage yards are out and all parts stores can't get them. i need a vehicle to drive.

While driving down the highway the windshield weather strip molding broke off and was flapping over the windshield. luckily it did not break off, that could have caused a really bad accident. however it was flapping all around. no onw has inspected it. no warnings or symptoms appeared.

2nd row seat seat belt not working is loose and will not reset. took it to ford they want to charge me a lot of money, it's a safety issue

Water pump has failed. causing the engine to shutter and stop running normally. this happened on the highway with kids on board. water pump is internally and cost of repairs are more expensive than what is fair for a consumer. no one should pay for that, it’s misleading at least. if they were to warn that a regular wear an tear part would causes thousands. no one would buy ford. the responsibility should be ford and not the consumer

The contact owns a 2016 ford explorer. the contact stated that he noticed coolant was leaking onto the garage floor. the vehicle was taken to the local dealer where it was diagnosed that the water pump needed to be replaced. the vehicle was not repaired. the vehicle was taken to an independent mechanic who informed him that the water pump needed to be replaced. the manufacturer was not contacted. the approximate failure mileage was 52,000.

When my explorer was in for routine service on friday, 3/11, it was explained to me by my authorized ford dealership's service department that my water pump was leaking and that it was a risk to continue driving the vehicle, since engine failure was possible as fluid mixed into the oil. i agreed to allow them to do the work. i was quoted a price of $3300+ given 12 hours of labor for a water pump placed inside ford's cyclone-style engine (duratec). i was also assured that ford had upgraded the pump and that the new one would likely not leak so prematurely. my vehicle has been dealer serviced since i purchased it in july of 2016 and only has 53k miles on it. i have been in touch with ford directly, hoping to hold them responsible for the repairs. i initiated a case with ford on saturday, 3/12 and at present, i am still waiting to hear from them.

For the least 4 or five days i've noticed increased resistance and a "stickiness" when turning the steering wheel. its not constant but each time i turn the wheel is have to manually assist the wheel with making the turn or getting back to its preturn starting point. ive learned in this vehicle, since there is not steering fluid the issue may be electronic.

There is a very strong sulfur odor emiting into the cabin without an engine warning light. tested for error codes and inspected by ken towery in louisville and the seriviceperson couldn't detect the source of the odor. the defect appeared at 98458. the smell causes me to gag and feel light headed. please advise.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle was shaking. the vehicle was taken to the dealer where it was diagnosed that the transmission and engine mounts were damaged and needed to be replaced. the dealer replaced the transmission and engine mounts; however, the failure recurred. the dealer was made aware of the failure but informed the contact that a recall for the transmission had expired. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 77,235.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 35 mph, the high engine temperature warning light illuminated. the vehicle was parked and the contact saw engine coolant leaking from the bottom of the engine. the contact was able to refill the radiator with coolant and drove the vehicle to his residence. the contact drove the vehicle to an independent mechanic who diagnosed the vehicle and found that the water pump was leaking and had to be replaced. the vehicle was not repaired and was towed to another independent mechanic. additionally, the front axles made a loud banging sound while the vehicle was turned to the right or the left. the contact stated that the steering wheel shook as if it was detached. the contact stated he drove the vehicle to an independent mechanic who could not diagnose or repair the failure. the manufacturer had not been informed of the failure. the failure mileage was approximately 100,000.

The airbag light came on. we took it to a dealer to diagnose. they found that the fault was in the 2nd row seat inflator. the following is from the dealer repair invoice: "checked dtc's: b141c is present for 2nd row inflator fault. followed ppt. found needs c3133 & c3134 replaced both due to pin fittment. will require to replace both. removed and replaced connector and eight air bag wires. spliced in new harnesses. re-route harness on seat bottom." everything seemed fine after that but you can't really 'test' whether the airbags will go off or not. is this related to all of the other airbag problems? the car is not that old (2016) with only 67931 miles at the time so seems strange that this type of issue should occur. i felt that it was worth reporting.

In the 2016 ford explorer, both the driver and passenger side window trim has blown off while driving. the plastic clips break and cause the trim to fly off. it happened to me, and two other owners with the 2016 ford explorer that we bought at the same time. i have also seen it on many other ford explorers on the road.

The passenger second row seatbelt will not latch, the ford dealer want's $240.00 to diagnose the problem. the passenger second row seatbelt has an airbag built in, so it will be an expensive replacement, something i do not feel should be at a cost to the consumer. major safety issue in my opinion! we noticed it when we tried to latch out handicap teenager in the car, since we could not latch her in, we had to move her to the other side of the car.

While driving down the road the drivers side (a pillar molding) windshield molding broke loose with no warning and flew into traffic behind me. fortunately this did not hit anyone or cause an accident this time, but it has the potential to do so. from discussing this with the ford dealer near me it is a common problem with the interceptors and sport model explorers. the design of this is such that you don't know the clips are failing until a sudden andcatastrophic failure occurs.

I was driving along in town and heard a real loud pop sound and the car jerked. the front started smoking heavily. i get off to the nearest parking lot and fluids had spewed underneath and there was a small fire from this that went out. i had two children both in child restraints that had to be removed from the vehicle, thankfully my husband was with me. it was towed to two repair shops whom both stated the ptu had exploded and broke the transmission as well. i tried to get assistance through ford and have hit a dead end. it is at the local dealership where they claim the ptu exploded, broke transmission and cracked the engine block resulting in close to $14,000 dollars needed in repairs. this vehicle was running completely fine, no lights had been displaying on the dash. consumer stated dealer is blaming the defects on a tread pattern on 1 tire(not size).

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 21v537000 (suspension) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 65 mph, the steering wheel seized without warning. the contact stated that power steering functionality returned without restarting the vehicle. the vehicle was taken to the dealer where it was diagnosed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 98,237.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 65 mph, the vehicle began to shake and shudder when the accelerator pedal was depressed. the contact stated that to control the shudder she slowed the vehicle to the point that the motion stopped and then slowly accelerated back to highway speeds. the contact stated that the shuddering occurred any time the contact attempted to accelerate. the contact stated no warning light was illuminated. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power train control module needed to be updated and the transmission torque converter needed to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 103,000.

I have a 2016 ford explorer that the water pump keeps failing. in september 2020, i had to pay nearly $1500 to replace the water pump because it was leaking coolant which made the engine to overheat. now, since october/november of 2021, the coolant begin to leak again which cause the engine to overheat. i took it to the mechanic who confirmed it appears to be the water pump. this is the second time filing a complaint with nhtsa. the first complaint was in january 2022, but i hace yet to receive any response. this appears to be a constant issue and i don't have the funds to continue paying for ford's defect. how can i get ford to rectify this issue and how to get reimbursement for the repair already completed.

My car is a 2016 and i am having issues with my water pump. a 2000 dollar fix. this seems to be common with this year. i pay 500 a month and now this. it only has 85000 miles.

What component or system failed or malfunctioned, and is it available for inspection upon request? the steering. no, it has been repaired at a local ford dealership. how was your safety or the safety of others put at risk? no, the problem occurred when starting the vehicle in the morning after it sat all night. had this problem occurred while i was driving it certainly would have put myself and others in danger. has the problem been reproduced or confirmed by a dealer or independent service center? yes, it was repaired at my local ford dealership. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? yes, it was repaired at my local ford dealership. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, the following: service advance trac steering assist fault required hill start assist not available i discovered the problem 03/23/2022 and had it towed to my local ford dealership for diagnosis and repair. the vehicle was parked in my driveway at the time. the steering wheel was very difficult to turn. had this happened while driving i would have been unable to steer the vehicle. the problem was confirmed and repaired at a ford dealership.

While driving would shudder when getting to approx. 60-65mph. no check engine light. dealer stated could not diagnose if no check engine light on. this went on for 1.5 years. i kept taking back but still no light. march 2022 it started running really rough while sitting at a stop light, no power at take off. took to the dealer who said it was covered , diagnosed it as torque converter, and pump waited 4 weeks to get parts after being told twice covered 100% but then found out not covered as when it was there previously they did not do the customer satisfaction program 20n07 where pcm reflash was required. now ford corp and dealer say they are not covering this. why did the dealer not advise of this while there before this program expired.

When driving made horrible noises but took into the dealer purvis ford, we showed them the recall letter but then stated it was only the control arms which we ended up paying for .

Driving to work through mountain passes as i live in northern montana, warning lights came on in dash. lost power steering ran off road, regained control, took it to ford dealership they said $2200 to fix, i've only had the car just over a month, i pay $750, and now the car sits

Front passenger seat safety and airbag system. problem was diagnosed several times at the service dept of my ford dealer. the final diagnosis indicated that a part in the seat called a bladder is not working properly and needs to be replaced for the passenger seat airbag to work. this issue deserves further review for several reasons. there is a dash light that indicates when the front passenger airbag is on vs off. i rarely have a passenger except when we go on trips my wife occupies the seat. she happened to notice that the off light was lit. she weights 125 lbs. when i sit in the seat (150lbs) the on light comes on. obviously this is a safety issue that must be repaired. the repair estimate is $2527.20. unfortunately the problem was not discovered during my warranty period. i reported the problem to ford motor co. i found numerous posts on the internet from people complaining about this issue. i think this problem should come under the guides of a safety recall. in the event it is useful, following is my most recent ford motor co. customer service case no. [xxx] my contact info: [xxx] emaddr: [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). consumer recently had his ford explorer reported, had the safety problem repaired. the dealer gave the consumer failed component and explained what was found in the repair.

The contact owns a 2016 ford explorer. the contact stated that while his son was driving at an undisclosed speed, the vehicle overheated. the vehicle was taken to the dealer and diagnosed that the water pump and power transfer unit (ptu) needed to be replaced. the vehicle was not repaired and remained at the dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

The contact owns a 2016 ford explorer. the contact stated that while parking the vehicle, he was alerted by two people that there was water leaking from the vehicle onto the ground. the vehicle was taken to an independent mechanic and diagnosed with a water pump failure. the mechanic informed the contact that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000.

Bad sudden brake fluid leak problems, alarm on car alerting to extremely low brake fluid warning. have refilled a couple times but the leak is bad and for no apparent reason. other similar years of ford vehicles have been recalled for the low brake fluid reason.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, there was a clicking sound coming from the vehicle and then there was an explosion. there was smoke coming from under the hood of the vehicle. the vehicle was towed to an independent mechanic who diagnosed that the ptu, transfer case and differential had exploded. the mechanic informed the contact that the ptu, transfer case and differential needed to be replaced. the vehicle was not repaired and remained at the independent mechanic. the manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa. the manufacturer informed the contact that the warranty had expired and to research the lemon law. the failure mileage was approximately 85,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the engine overheated and the vehicle stalled with the engine coolant temperature message displayed; and the check engine warning light illuminated. the contact called the local dealer but the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 95,174. the vin was not available.

Indicator light indicating power train issues came on after a few days of delayed shifting and slipping between gears. as well as thunking when putting the car in reverse. the car would not accelerate at all and was not safe to drive. i had it towed to the mechanic who consulted with a ford engine specialist. the specialist said the codes and symptoms lead to needing the torque converter fixed. that is when i consulted the recall for my exact vehicle. i had the vehicle towed to the ford dealer. ford is not agreeing to repair the recall. they have only agreed to fixing the valve body for $903.00. i would like my recall repair.

Out of no where there is a chemical/propane smell. took it to a ford dealer. they said my water pump is causing it. got that fixed and the smell is still there. the small is so bad i get a head ache and nausea every time i drive it. took it to another mechanic and he acknowledges the smell but can not figure it out. there are no warning lights on. i am scared to drive my own car.

Vehicle started overheating, when inspected i notice a coolant leak. had it diagnosed, outcome was water pump leaking. vehicle only has about 58685 miles. warranty expired and extended warranty also expired. not sure why the water pump started to leak at such low milage. vehicle is currently at the ford dealer for repairs.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was parked, her husband noticed that there was a fluid leak underneath the vehicle onto the ground. there was no warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the water pump needed to be replaced and the failure was related to nhtsa campaign number: 21v537000 (suspension) that she had received. the dealer informed the contact that she would be responsible for the cost of the water pump replacement. the vehicle was then taken to an independent mechanic where the water pump, timing chain, valve cover gaskets, spark plugs, and camshaft sprockets were replaced and the anti-freeze coolant life was extended. the vehicle was repaired. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to the nhtsa. the failure mileage was approximately 50,000. consumer would like a reimbursement incurred for repairs for the recall.

The contact owns a 2016 ford explorer. the contact stated that the driver’s side second-row seat belt mechanism had malfunctioned and remained locked. the vehicle was taken to the local dealer who diagnosed that a plastic piece inside the receiving latch assembly fractured and the entire latch needed to be replaced. the latch was replaced and the failure was fixed. the contact stated that later the same failure recurred on the second-row passenger’s side seat belt. the vehicle was repaired. the manufacturer was notified of the failure but no assistance was offered. the approximate failure mileage was 102,000.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the transmission became inoperable. the check engine warning light was illuminated. the vehicle was taken to the local dealer where it was diagnosed that the torque convertor needed to be replaced. the vehicle was repaired however, the failure recurred. the manufacturer was contacted and referred the contact to nhtsa. the approximate failure mileage was 75,000.

Failure of water pump which is known to cause failure of engine because of where the water pump is located (inside of engine). there have been many cases reported that there is none or limited warning when it fails and cases have resulted in engine failure. when engine failure occurs, the car shuts down and can leave individuals stranded and in harm's way. in my case, thank god, my husband noticed a couple of drops of fluid on the garage floor. as of yet, we have not been notified of engine failure as it is in the dealer getting fixed. i am not sure why no one has addressed this issue with ford. there was a lawsuit pending and it was dismissed in the us based on the fact that the plantiffs could not prove ford knew this when building the engine (canada just approved a recall on this same issue). however, ford should be held responsible now that they now. ford has never notified individuals who have this type of engine (with the water pump inside the engine) of the risk of this problem. even if it does not warrant a recall, ford still should be notifying individuals of the hazard of the water pump failure which could easily cause engine failure. please do something about this.

Have 2016 ford explorer which my son had while at college and at 72,940 miles on 09/15/2021 the steering malfunction which made steering very difficult and safety hazard. ford dealership looked into the issue and stated it needed a new steering gear assembly which cost $3,493.92. ford dealership stated that there was no recall for this repair and when ask the dealership how this does happen, they stated, "i do not know". i had the repaired made and decided to talk to ford on the issue. made two calls on 11/29/2021 & 01/13/2022 to the ford customer service and received case#cas35022773 but received no solution in having ford pay for this repair.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 30 mph when attempting to make a left turn when the vehicle's power steering had failed. the contact had difficulty getting the vehicle to straighten back up while accelerating. the contact stated the steering wheel had emitted a grinding and humming sound whenever they would turn the vehicle left or right. the contact also noticed there was fluid leaking from underneath the front end of the vehicle. the contact contacted the vehicle to a certified mechanic who diagnosed that the power steering gearbox failed and needed to be replaced. the manufacturer was made aware of the issue. the contact was told their failure related to nhtsa campaign number: 14v286000 (steering) however their vin was not included. the approximate failure mileage was 60,025.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 21v316000 (structure) however, the part to do the recall repair was unavailable. the local dealer was contacted and it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced the failure. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated that he noticed that the roof rail cover located on top of the vehicle had become loosened. the contact attempted to reattach the roof rail to the vehicle but was unable to attach the roof rail. the contact then stated that while his wife was driving at highway speeds, the roof rail detached from the vehicle without warning. the contact called the dealer who referred him to the manufacturer. the manufacturer provided a case number and referred him to the nhtsa. upon investigation, the contact discovered nhtsa campaign number: 21v316000 (structure) which he linked to the failure. the vehicle was not repaired. the failure mileage was approximately 80,000.

While driving approximately 70mph on the highway, the vehicle check engine light came on and the engine began shutting down with the over temp light on. we had to coast over 2 lanes to safely get out of traffic. upon pulling over i noticed there was no coolant in the reservoir so i pulled the engine oil dip stick and could see evidence of coolant in the oil. after having the vehicle towed back home, i pulled the valve cover and could see the water pump shaft seal had failed and leaked coolant into the oil and the sprocket on the water pump shaft has been ground down. the vehicle has not been inspected by anyone other than myself but i do have pictures of the damage. there were no warning lamps prior to the incident and the oil was just changed 4 weeks ago with no signs of coolant in the oil.

The contact owns a 2016 ford explorer. the contact stated that the water pump was recently replaced. the contact stated that while driving approximately 60 mph, the engine seized. the vehicle was coasted off the roadway. the vehicle was towed to the dealer and diagnosed with engine failure. the contact was informed that the main bearing had caused damage to the engine. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 76,000.

The contact owns a 2016 ford explorer. the contact stated that while in for routine maintenance it was discovered that water from the radiator or water reservoir was leaking. later a red-colored liquid from the vehicle was present in the driveway. the vehicle was taken to the local dealer who diagnosed that the water pump had failed and needed to be replaced. the vehicle was not yet repaired. the manufacturer was not notified of the failure. the failure mileage was 40,000.

1. 2016 ford explorer transmission. shifting delays, grinding or jumping during acceleration, the car shaking on the road, or whistling noises or a burning smell coming from beneath the hood. 2. ford explorer carbon monoxide. there is a smell in the cabin. 3. weather strip and trim on both sides of the windshield are coming off. this is a major safety issues if those trims come off and hit another car.

The contact owns a 2016 ford explorer. the contact stated that after starting the vehicle and attempting to drive the contact became aware that the vehicle had lost power steering functionality. while driving the vehicle with manual steering, the steering wheel started jerking to the left or right without warning. occasionally, the steering wheel seized. the vehicle would be restarted and the steering would function however, the power steering functionality had not returned. the stability control warning light and stability control off warning light was illuminated. an independent mechanic was contacted and informed the contact that the rear suspension and toe link might be fractured. the vehicle had not been repaired. the manufacturer was made aware of the failure and a case was opened. the approximate failure mileage was 120,000.

I took my vehicle to 2 mechanics and they notated a rack and pinion issue on my vehicle. i have attempted to take it to my local ford dealership (woody anderson) but they claim there are no appointments available for months. i googled and found there was a recall on ford explorers including 2016 for rack and pinion, but it was not associated with my vin. i believe this should be covered under the recall and would like for there to be an assessment to get this recall to cover my vehicle. the rack and pinion is causing shaking in the steering and posing a safety issue.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 35 mph, the vehicle was vibrating while the brake pedal was depressed. the contact stated that on several occasions while driving the vehicle stalled without warning. the vehicle was taken to the local dealer to be diagnosed. the contact was informed that the water pump was leaking causing a mixture of the engine oil and coolant. the contact was also notified of a front axle failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 109,000.

Steering while driving thru town or on highway is loosing power steering assist randomly and causing major steering and control issues

Airbag light on dash came on right after 100k mile warranty. i had ford repair it and paid out of pocket, because i have a family and i would like to be safe. the issue has come back less than 4 months later and based on multiple online complaints, it seems to be never ending. how is ford getting away with this? is it going to take losing loved ones or a big media/lawsuit scandal? this is unacceptable, how is our government entities protecting consumers in these cases?

The contact owns a 2016 ford explorer. the contact stated that while driving at a low rate of speed, the temperature gauge indicated that the engine was hot. a message on the instrument panel to turn off the vehicle was displayed. the contact shut off the vehicle and waited for a few minutes before restarting the vehicle. once the vehicle was restarted, the contact was able to resume normal driving. a friend of the contact's son inspected the vehicle and discovered that the water pump was defective and needed to be replaced. the dealer nor the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 75,000.

My 2016 ford explorer, with 68,000 miles has a leak in the rear a/c lines and lost all the coolant. this appears to be a common problem with the ford explorer. is the leaking into the environment an issue? ford does not have a recall on this issue. to fix it, the ford dealer told me it would be $2,500. i opted for a block off kit to block off the rear a/c that cost $166 plus labor of $637 for a total cost of $803. interesting that they make a block off kit which tells you that this is a common problem.

1) engine consuming coolant - 102,000 miles 2) gauge temperature should be by default in the dashboard computer. this is not the case in the 2016 ford explorer. complain: consumers can not detect on time if the engine is overheating, because the gauge temperature is not visible on the dashboard. if you change setting to monitor any other component of the car - ex: tire pressure, others...the gauge temperature disappear from the screen.

Rear a/c lines and evaporator damaged due to corrosion from elements. was told it would cost $2000+ and not covered under warrenty or extended warranty. this is odd because ford knows its a problem and has issued other recalls for the same reason in the same location (rear) just to different parts.

The contact owns a 2016 ford explorer. the contact stated that the air bag warning light was illuminated. the contact took the vehicle to the dealer who confirmed that the vehicle was not under recall for the failure. the vehicle had not been repaired. the manufacturer was made aware of the failure and confirmed that the vin was not under recall. the approximate failure mileage was 121,000.

I was driving through a residential area with my 3 kids in the backseat when the steering wheel stopped working and i was unable to turn it past 1/2in at either direction and my tires were not turning either. i had to use strong incredible force to get it to turn. we were stopped in the middle of the road. the steering wheel stopped turning while i was driving without any warnings or signs indicating this was going to happen. it just completely locked, all i could do was go forward or back. now i am getting on my dash board “steering assist fault-service required” “terrain management system fault” “service advance tract” and “hill start assist not available” warning lights illuminated. all ford dealerships are booked out until 2-3 months out so now i’m left without a car or transportation. clearly this is an issue with a lot of ford vehicles and what a shame they are not doing anything about it!

- molding piece and underlying bracket located between the windshield and side passenger window. molding piece is long and over 24 inches long. - became loose and detached completely during driving. -the issue first appeared when the vehicle had under 36000 miles- at that time a ford service technician glued it to the underlying mounting bracket to remedy the problem. the issue happened to the same piece again within the last three months. a ford service tech again glued the piece into place to secure. four days ago the piece completely came off, while driving. the clips on the mounting bracket were completely broken. i have since had the bracket and piece replaced. -according to the service advisor at a ford dealership, ford released a notice to service depts advising them of the issue. according to the service advisor is a problem for 2015 and 2016 ford explorers this bracket was in stock at the dealership i went to.

Water pump failure no warning car over heats and water pump cost over $2000 to repair no option but to take to a dealer

Steering wheel locked up going 40mph.received warning for steering fault and for lane keeping system. restarting vehicle did not help.

The contact owns a 2016 ford explorer. the contact stated while driving 40 mph, the accelerator pedal was depressed and the vehicle started jerking and sputtering. there was no warning light illuminated. the vehicle was towed to an independent mechanic where it was diagnosed that the transmission had failed. the vehicle was towed to the transmission specialist where it was diagnosed that the transmission needed to be rebuilt. the vehicle was repaired; however, the failure reoccurred a year later. the vehicle was taken back to the transmission specialist where the torque converter was replaced; however, the failure persisted. the contact stated the vehicle was shifting hard while driving and was jerking upon acceleration. the vehicle was taken to an independent mechanic where the engine mounts were replaced twice. the vehicle was repaired; however, the failure persisted. the contact became aware of ford technical service bulletin number: 20-2271, which he associated with the torque converter failure. the independent mechanic informed the contact that the vibration caused by the torque converter failure was damaging the engine mounts, causing the engine mounts to be repaired often. the dealer was notified of the failure and referred the contact to the manufacturer. the manufacturer was notified of the failure but did not provide any assistance. the failure mileage was approximately 45,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the driver's side front seat inadvertently moved back and forth. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. the failure mileage was approximately 105,000.

The duratec v6 engine in many models of ford including explorer 2011-2019 has a major design flaw in that the water pump is inside the engine and fails frequently and abruptly. when it fails, the coolant immediately floods the engine and mixes with motor oil and the engine seizes immediately it could be in traffic in an intersection or anywhere. this should have been recalled. there is a class action already for this issue in canada, same engine and manufacturer, moving thru the courts and certified as a class action there. the us seems to be behind. the ntsb should pressure ford to recall all of these and repair them with a water pump assembly which is stronger. in my case, on a routine service visit to the dealer i was told that i had the beginning of a coolant leak on my 2016 ford explorer limited, with only 65k miles on it. they required me to bring it back another day for diagnosis then shocked me by saying the water pump is about to fail and should be replaced but because of this design the entire engine must be removed in order to replace it. they also said it is a common failure and can recur. the repair costs $4000 almost all labor to replace a $200 water pump. but the problem is it can be replaced and within a month fail again with consequences of being stalled in traffic or the middle of an intersection. it is well documented online. they changed their design to correct the problem starting after 2019. a useful description of the issue is at: https://www.vehiclehistory.com/articles/all-about-the-ford-explorer-water-pump-recalls but there has been no recall in the us.

Upon driving the steering locked up and was stiff to turn and maneuver. it locks up and fault steering sign comes on .it happened on freeway . i am attempting to try and get it fixed but having difficulty with company going back and forth with my extended warranty. it is used for my wife to transport my grandkid. unfortunately no resolution yet and this seems to be a continuous issue for this vehicle this year 2022. ford should as previous years take care of this dangerous issue. this is my 3rd and last ford car.

The contact owns a 2016 ford explorer. the contact stated that while at a stop, the steering wheel seized with the "power steering failure - drive slowly" message displayed on the instrument panel. the contact was unable to notify a dealer due to the national holiday. the manufacturer was not notified of the failure. the vehicle was not towed or repaired. the failure mileage was approximately 86,000.

The contact owns a 2016 ford explorer. the vehicle had previously been serviced by an independent mechanic who replaced the engine and two engine cylinders. the contact stated that while driving at an undisclosed speed, the gear shifter was unable to shift to the intended gear. additionally, the vehicle jerked and hesitated during acceleration. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 71,600. the consumer stated this is the 2nd engine and still having problems with the engine stalling.

When driving my vehicle my steering wheel sticks to the right and left when making a turn and also making a slight turn. i have to pull the wheel back into place hard. i have tried to call the manufacturer but they stated that there is no recall and i could bring it in for 170 dollars to get it looked out. i have read online that the same year, make, and model of the vehicle has had the same recall. it scares me to drive it but unfortunately i don’t have a choice i have too.

Power steering tends to go out at random. when car is turned off and then restarted, power steering goes back to functioning normal until it goes out at random again. rack and pinion unavailable for replacement.

The contact owns a 2016 ford explorer. the contact stated that while driving at 35 mph, a low coolant warning message appeared on the instrument panel. the vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective water pump. the dealer was then notified of the failure where they acknowledge that the failure was common with her model vehicle. the contact was then provided an estimate for the repair. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 100,000.

A leak developed due to a faulty water pump. when i first noticed the leak in my garage i took the truck to a mechanic who told me there was evidence the leak had been going on for some time and that he could not do the repair due to the embedded location of the pump. after some research i see this is a big issue with explorers (especially 2016 models) and that the leak can mix with the engine oil causing permanent damage. i took this to ford to be repaired at a cost of over $3k. not sure how long i was driving with this leaking and what damage was done to the engine. this has been a known issue with many ford vehicles and should be a recall

The side panel behind the front passenger and driver side windows detached while driving. specifically, the passenger side window panel detached while driving approximately 60 mph on the highway, which caused flying debris that could have harmed other drivers. three days later the driver side panel detached while driving on the freeway at approximately 60 mph; however, this panel stayed hanging from the car due to wires for the keyless entry. when the panel detached at 60 mph, the tailgate open indicator light turned on inside the car. to ensure our tailgate was secure and we would not lose items out the back causing more of a hazard, we navigate to the side of the highway. this placed my family at risk while other cars passed by at 60 mph. the tailgate was shut; however, we were unable to open the tailgate. the car indicted the tailgate is open; however, there was no way to open the tailgate from inside the car, outside the car, or from the key. this reduced our exit pathways if there was an emergency in the car and caused an uncertainty if the tailgate would at some point open on our three hour trip home. since we were three hours from our home, we found a means to attach the hanging panel to our car and proceeded driving. about five minutes into the driving, the panel split in half. the top portion detached from the car causing a debris hazard. the half with wires remained hanging from the car. prior to reaching to nhtsa, we reached to ford to report the safety issue. they stated this is not a recall, took no information, and offered to provide nhtsa information for reporting any concerns we had.

The contact owns a 2016 ford explorer. the contact stated while driving 65 mph, the vehicle unintentionally downshifted without warning. the contact called the manufacturer and was informed that his vehicle was included in a customer satisfaction program; the contact scheduled an appointment at a local dealer for service. the contact took the vehicle to the dealer where she was informed that the transmission was defective and that the recall did not apply to the vehicle. the vehicle had yet to be repaired and remained in the possession of the dealer. the failure mileage was 72,000.

2016 ford explorer water pump malfunction. car runs hot and could cause engine failure.

The rack and pinion failed and need to be replaced.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 65 mph, the rear seat passenger noticed that a black material had detached from the front of the vehicle. the contact stated that the plastic trim from the windshield had detached. the contact called and notified the dealer about the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 98,000.

Water pump broken. causing engine to overheat. please recall

The contact owns a 2016 ford explorer. the contact stated while driving 50 mph, the vehicle was vibrating abnormally. additionally, while attempting to accelerate the vehicle failed to respond. the check engine warning light was illuminated. the vehicle was taken to the local dealer and diagnosed with failure with the torque converter. the vehicle was not repaired. the manufacturer was notified of the failure. the contact related the failure to manufacturer communication number: 20n07-s2. the approximate failure mileage was 60,000.

The contact owns a 2016 ford explorer. the contact stated that while operating the vehicle, a ticking noise was present within the steering column while turning in either direction. the contact stated that eventually the noise became louder. the contact stated while driving approximately 15 mph and turning the steering wheel to the right, the steering wheel seized causing the driver to forcefully turn the steering wheel in the opposite direction to avoid losing control of the vehicle. the vehicle was taken to the local mechanic who diagnosed that the steering column rack and pinion was faulty and needed to be replaced. the vehicle was not yet repaired. the local dealer and manufacturer were notified of the failure but no assistance was offered. the failure mileage was 102,000.

My 2016 ford explorer only has 26,815 miles. was driving vehicle when suddenly started to have steering issues. one of the message(s) was: steering fault service now.

My vehicle build date is may 10, 2015 @ chicago plant. nhtsa put out a recall on my vehicle but it wasn't attached to my vin # and my vehicle is currently having said recall problems. the recall was nhtsa-20-v-692. is there a way to get it added to my vin please

On 6/16/22 my vehicle was put in the shop for overheating. it was a water pump leak. it is a timing chain run water pump. the water pump is located in the engine. it was a very expensive repair. due to the amount of labor this took to fix i was out of a vehicle for almost a month. i paid for the repair. less that a week after i got it back my ac stopped working. back to the shop it went. more money later... mechanic explained to us that the water pump is located on top of the compressor. when it leaked it got all over everything destroying it. now i must get a new compressor. no telling what else it ruined under there. this is a huge problem with this year model of ford. matter of fact in canada it has already been recalled. why is this problem not getting recalled in the us? many people have gone after ford with no luck and one judge threw of the case.

Steering gear asy replaced.

July 28,2022 while driving on the highway at 55mph the power steering began to fail. it didn't fail completely but the steering felt awkward. i slowed up considerably. fortunately i was less than 2 miles to my home. as i was getting home a power steering warning light illuminated and then went off. not sure exactly what it said as i was too busy driving. at that point the power steering hadn't failed completely but still felt awkward (i would say the steering alternated between smooth steering and like the steering wheel was starting to lock in place). i managed to get to my driveway. i shut the suv off and called the local ford dealership. they advised restarting the suv and to see if the power steering returned. it didn't. it was completely locked up at that point and i couldn't even turn the steering wheel. i called a tow truck and had it towed to the closest ford dealership. russ hubler automotive in greensburg indiana. the dealer called on july 29, 2022 and said the power steering had failed. i'm not a mechanic so i don't know the mechanical details but they said it wasn't the electric steering motor or module. it would cost about $2,200.00 to fix. as of today august 1, 2022 it is sitting at the dealership waiting on parts to be repaired. as i did more research i found that many other people had reported the same problem. i called ford customer service on august 1, 2002 and spoke to a rep and then finally her supervisor. they refused to help. i was on the phone with them for 46 minutes. the supervisor finally admitted the power steering was a recall issue but it did not as yet include my vin number even though i had the exact same experience as hundreds of other owners. she advised filing this report with the nhtsa and the bbb. she admitted that ford was not to going to address this issue until they were required to by the nhtsa. she advised saving my receipts so that if and when the recall included my vin number i could be reimbursed. disappointed in ford.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle stalled. there were no warning lights illuminated. the vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. the manufacturer was contacted and referred the contact to the nhtsa for assistance. the contact related the failure to nhtsa campaign number: 20v692000 (power train). the failure mileage was approximately 180.000.

Vehicle (2016 ford explorer) returned from the dealer following standard maintenance and a recall repair for the rear toe link. operator noted the vehicle’s steering seemed somewhat stiff. vehicle sat parked for two days and when driven again the steering was incredibly stiff require a great deal of effort to turn the wheel in either direction. steering continues to be stiff and difficult whenever the vehicle is operated. dealer was contacted and vehicle was brought back in for assessment. dealer diagnosed the problem as the steering rack and advised it would need to be replaced. per dealer the part is on national backorder and no time frame is available for when the part may be available. dealer was unwilling to provide alternate transportation because the vehicle is no longer under warranty and part is on national backorder.

The contact owns a 2016 ford explorer. the contact stated that the air bag warning light was illuminated. the vehicle was taken to the local dealer to be diagnosed. the mechanic retrieved a fault code for the second-row seat air bag sensor. the contact was informed that the wiring harness needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and referred the contact to the nhtsa for assistance. the approximate failure mileage was 94,000.

Both of my roof side rails have come off while driving down the road. this could have seriously harmed another driver behind me. there were no warnings of this. nobody can inspect them because they are in pieces now as they were ran over.

The contact owns a 2016 ford explorer. the contact stated that upon taking the vehicle to a dealer for an oil change, the contact was informed that there was a leak in the water pump. the contact was given an estimate for the repair. the contact also stated that the parking brake had failed to operate as needed. the contact took the vehicle to an independent mechanic where the parking brake was replaced; upon investigation, the contact linked the failure to nhtsa campaign number: 15v464000 (parking brake). the manufacturer had yet to be notified about the failure. the water pump had yet to be repaired. the failure mileage was approximately 95,000.

The engine shut off when driving on the highway at 65 and the wrench light came on ... i could not navigate the vehicle...took it to the legacy ford dealership and was informed that the electronic throttle body needed to be replaced...i believe ford had that on a recall back in 2017 but not for my vin....the dealership said that my vin does not qualify for the recall to my surprise

The contact owns a 2016 ford explorer. the contact stated that while starting the vehicle, the coolant temperature warning light and "engine coolant over temperature" message were displayed. the vehicle was taken to an independent mechanic who performed a pressure test; however, no coolant leak was found. the mechanic was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 118,000.

I drove it wednesday to an apt one hour away with no issues but the next morning the steering wheel would hardly turn at all and made a constant knocking noise. if this had happened to me while on an interstate or highway, i am certain that i would have crashed since i had no control. i did inquire with vogler service dept. about it having anything to do with the last recall we took care of since it warns of possible loss of steering control but was told it did not. i understand that the whole steering assembly (for lack of parts jargon) has to be replaced and reprogrammed and that this will be difficult to get and also vogler said they are short staffed so it will take a while. the recalls i am referring to are 20s62 and 21s32

Check engine light came on low engine oil pressure light come on made loud knocking noise regular maintenance 147k miles vehicle is at mechanic shop estimate total $1500-$2500 to fix do not have money for repairs

The power steering on my 2016 ford explorer failed at 73,000 miles. i had a total loss of power steering and had to be towed to the dealership who, upon investigating the cause, said it was corroded but wasn't visible until they opened the steering gear assembly. after doing some web searches on the topic, i found that this is becoming a common issue with ford explorers. there have been many reports of people who have lost power steering while driving. the replacement part is currently on backorder and ford is in the process of releasing 250 within the next week but they said most have been claimed already. again, indicating that my experience was not an isolated issue. this is a safety issue.

Passenger side windshield trim came loose on the freeway and flopped around violently then broke off and went flying behind us. thankfully it did not hit vehicles behind us as it weighs several pounds and has pointy ends. we purchased this ford explorer brand new and it always had some wind noise at freeway speeds on that side. @ 46k miles and the trim replacement was not covered by warranty. the dealer said it is quite common and they see it regularly (and will happily take your $500 to fix it). i have seen several other explorers (including one police ford explorer) with this missing trim panel and you can find many aftermarket replacement brands selling them online and in auto parts stores. this must be a very common issue to justify several companies making replacements. this issue could be deadly if you are following behind a ford explorer when it comes off at speed. ford has sold millions of these suv's. looking at the damage it appears the bottom plastic clip that hold the large trim piece fails then wind gets under the trim and breaks the other clips ultimately sending the part flying.

Steering makes occasional clunking/popping noises at very slow speeds backing out and turning form my driveway. it also occurs occasionally making slow speed turns like on a roundabout or u-turn. on one occasion we had a loss of power steering mid corner and jerking sensation. i had it towed to my local ford dealer as it is a safety concern and they said they could find no noise and no codes stored. there were no warning lamps indicated. i demonstrated it to t he technician and they said it was "normal". no way is this normal and it is a safety issue as i can feel the clunking and my steering wheel fighting me when it happens. i have read others have experienced similar issues. we purchased the explorer new and have had no accidents.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, the vehicle was shuddering significantly and was emitting abnormal rumbling sounds. there were no warning lights illuminated. the vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. the vehicle was taken to a second dealer big valley ford, inc. (m-28, ewen, mi 49925), where it was diagnosed that the driveshaft needed to be replaced. however, the parts were on national backorder. the vehicle was taken to an independent mechanic where it was diagnosed that the driveshaft needed to be replaced. the driveshaft was replaced. however, the failure persisted. the vehicle was taken back to the independent mechanic where it was diagnosed that the transfer case needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but provided no assistance as the vehicle was out of warranty. the failure mileage was approximately 47,075.

Water pumps failing with less than 50,000 miles causing coolant leakage and overheating

The contact owns a 2016 ford explorer. the contact stated while driving approximately 60 mph, the check engine warning light illuminated and the engine temperature gauge indicated that the engine was overheating. the vehicle was immediately taken to the local mechanic who diagnosed the failure was due to a faulty water pump and suggested that the vehicle be taken to the local dealer for servicing. the local dealer was contacted and the service appointment was scheduled. the manufacturer was not yet notified of the failure. the failure mileage was 88,278.

I was driving on the interstate and the power steering stopped work. no signs or anything till it stopped working. i had to pull over asap and it was very hard to turn. now there is no way of getting the part for my car to fix it because of national back order

While driving on the freeway, the right front exterior pillar trim came off and flew back toward traffic behind me. that exterior trim was between the door frame and the windshield. luckily it did not strike any other vehicle. it could have easily struck another vehicle and caused an accident and/or injury. prior to the detachment, the trim in question did not appear to be lose or coming off. when i checked with my local ford dealer, the service technician told me he knew of many other incidents involving that particular trim coming off on both sides of the vehicle. the dealer replaced the trim at a cost of $500. i later did some research on the internet and found that this has happened to may other owners of ford explorers. i notified ford of the incident, no recalls involving this equipment.

Steering wheel started making a rubbing sound. then it started loud grinding/scraping noise. steering wheel ‘catches’, hard to turn, or locks up. no warning light/s for service were presented. 2 weeks for an appointment by ford co. i have had ford mechanic inspect, & diagnosis is a electronic steering box, steering rack. the vehicle has 60, 005 miles. the ford service rep did not say anything about not driving it. i parked it, afraid of an accident! waiting on parts. i have read there have been 2,000 complaints filed. how many have not been officially filed?

You can smell a sickly metal burning smell in the cabin when accelerating to get onto a freeway.

The contact owns a 2016 ford explorer. the contact stated while driving and making left and right turns, the contact heard a clunking noise in the steering wheel. additionally, the contact stated that the steering wheel felt detached. the contact stated that the vehicle was swaying to the left and the right. no warning light was illuminated. the vehicle was taken to the dealer where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was transferred to the nhtsa hotline. the failure mileage was approximately 89,000.

The contact owns a 2016 ford explorer. the contact stated that his while his son was driving approximately 75 mph, the vehicle lost power steering functionality. the driver was unable to control the vehicle and the vehicle went across two lanes of traffic to the right. the contact stated that numerous unknown warning lights were illuminated. the contact's son was able to steer the vehicle to the residence however, excessive force was needed while steering the vehicle. the contact stated that the steering wheel then seized and the vehicle was towed to a dealer. the dealer diagnosed the vehicle and determined that the power steering rack needed to be replaced; however, the part was on backorder. the vehicle was not repaired. the manufacturer had been made aware of the failure. the failure mileage was approximately 50,000.

Air bag dashboard light turned in january 2022 until now part is back order. secondly over heating problems at 60 mph on july 16, 2022 i was told it was the cooling fans and was fixed and didn’t fixed the problem now i was told is the active grilled shutters malfunctioning

We own a 2016 ford explorer with only 23,000 miles on it. while driving down the road the steering began to make a noise when trying to turn and shortly after it became very hard to keep control of the car (not a power steering issue). we were only a half mile from a dealer when the problem began and we drove it there so they can diagnose the problem. the dealer found that the steering rack needed to be replaced. no warning lights or any messages came on the dashboard prior to issue nor when the issue started.

Issue with the power steering in the vehicle. loud grinding when turning vehicle.

Complete engine replacement recommended by ford dealership. vehicle had the water pump and timing chain replaced early 2022, has been running good since replacement but out of no where check engine light came on and started running sluggish. had it towed to ford and explained the engine is not building compression and recommended new engine. since purchasing the vehicle brand new had several people we know also had to replace water pump but because of the design was $4000 to replace, find it strange with all the recalls on this vehicle that the water pump isn’t included in the recalls. after hearing from other mechanics the compression could’ve been caused by coolant leak (water pump) into the head gaskets. basically one problem causing other problems but ford not admitting any issues but redesigned the engine after 2016, sounds fishy to me.

Approximately 2 weeks ago, i received a warning for power assist fault- service soon. once i turned my truck off and restarted it the warning went away and the truck drove fine. then about 1 week ago, the warning came back and did not go off. the truck became extremely hard to turn almost locking up while i was driving in traffic. i took the truck to ford dealership to learn that steering assembly had failed and it would cost $3,000 to fix! i’ve read where this has happened to several others with this same male truck. luckily, i was not on the highway or this could have resulted in an accident possibly a fatality. this needs to be addressed as this is a very serious issue.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 55 mph, the a and b molding used to secure the windshield, detached from the vehicle. the contact pulled over and retrieved the pieces. the contact had taken the vehicle to the dealer who replaced the moldings. the contact stated that the front windshield molding had since started to detach again. the contact stated that the rear and front passenger’s side door moldings were also detaching. the contact returned the vehicle to the dealer and was informed that the repair was not covered under warranty. the manufacturer was made aware of the failure and confirmed that there was no recall regarding the failure. the contact was referred to the nhtsa hotline. the approximate failure mileage was 83,913.

A ticking/grinding noise coming from the steering column while turning at low speeds. when turning the steering wheel to the right or left, the steering wheel will not center and must be forced back to center/straight. if not manually forced back to center/straight the car would continue in the direction of the turn being performed. the force needed to center the steering wheel is unpredictable and varied. the vehicle was taken to two local mechanics who diagnosed that the rack and pinion is faulty and needed to be replaced.

During inspection the dealership noted that the water pump was leaking coolant into the engine and must be replaced before catastrophic failure profit failure. the cost of the replacement is an excess of $3000

The contact owns a 2016 ford explorer. the contact stated while driving 71 mph, the contact noticed that the air bag warning light was illuminated. the vehicle was not diagnosed or repaired. the manufacturer was contacted and stated that the vehicle needed to be diagnosed. the failure mileage was 138,400.

Initially the steering on the vehicle appeared to be "notchy". it was holding the last steering wheel correction rather than returning to centered position. it appeared as if something lost lubrication. while driving the traction control and advance trac lights lit. messages "steering fault service now", "service advance trac", "hillstart assist not available", "steering loss stop safely" appeared. after shutsown and restart "no steering" message appeared. there was no steering at this point. code p07ae "friction element" showed on code reader. if the vehicle was not stopped safely there could have been a serious accident of any variety. the vehicle is currently waiting for repair. this has been the case for over one month. the steering gear is on backorder. there has been no further inspection at this time.

The contact owns a 2016 ford explorer. the contact stated that the engine coolant warning light was illuminated with the engine overheating. the dealer was contacted and stated that the water pump and timing belt needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and stated that the vehicle was out of warranty and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was 64,000.

My purge valve was stuck open and had strong fuel vapors leaking inside of the car cabin. i became lightheaded and went to the er. this was before the check engine light came on. it was very concerning.

Water pump failure which causes the car to stall immediately when it overheats. this appears to be a common issue with 2016 ford explorers

Water pump failure, leaking antifreeze all over my brand new concrete

I felt a thumping when turning the steering wheel and took it to the dealership who kept it for two days to attempt to replicate the same noise but they were unable to reproduce or replicate. two or maybe three months later, the thumping noise turned into a clicking noise. again, i immediately took it to the ford dealership and fortunately a mechanic was still on duty. they test drove the vehicle and heard the same noise. they ask if i could leave the vehicle for more testing with their suspension specialist and they will contact me the next day. the next day they contacted me and i was told 'this is a common problem and ford is aware of issue but has not issued a recall'. concerned about the comment i took it to a second ford dealership. the second dealership kept it for a day and of course they could not replicate the thumping or clicking sound. they even inspected the steering/wheel components but found nothing. worried, i did some additional research and found this website with other people complaining about the same issue https://www.carcomplaints.com/ford/explorer/2016/steering/steering-rack_and_pinion.shtml i even found a few youtube videos addressing the same problem. october is here and winter is about to set in and my vehicle is still thumping and clicking. i am driving the vehicle but concerned i am putting my safety and the safety of others at risk. based on the information i found, it is clear that i am not the only one with this issue.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 55 mph, the vehicle began to sputter as if the vehicle was going to stall. the contact stated that "shutdown engine" warning light was illuminated and the temperature gauge was extremely high. the contact pulled off the road, stopped the vehicle, and opened the hood. the contact observed that there was no coolant in the coolant reservoir. the contact left the vehicle and returned with coolant and refilled the reservoir. the contact drove the vehicle to her residence. the contact checked the coolant reservoir and stated that the coolant was bubbling in the reservoir. the contact stated that a puddle had formed underneath the vehicle. the contact stated that the failure had been an ongoing failure. the contact stated that she had mistaken prior puddles underneath the vehicle for condensation from the air conditioning drain hose. the contact had taken the vehicle to an independent mechanic who diagnosed that the water pump needed to be replaced. the vehicle had not been repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 136,000.

The contact owns a 2016 ford explorer. the contact stated while stopped in traffic, the vehicle was shuddering and appeared to be going into idle mode. the contact depressed the accelerator pedal and the vehicle responded as needed. the vehicle was taken to an independent mechanic where it was diagnosed that the torque converter needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and informed the contact that the vehicle was previously repaired under customer satisfaction program number: 20n07, which had expired. the failure mileage was 130,000.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the message "power steering assist failed" was displayed. the contact stated that the steering wheel seized and became extremely difficult to maneuver. the vehicle was towed to the dealer where it was diagnosed that the power steering motor needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that there was no recall associated with the vin. the manufacturer referred the contact to the nhtsa hotline. the failure mileage was approximately 46,000.

My wife was driving our kids home from school when she experienced a sudden loss of steering followed by inaccurate control with no type of indication for an issue on the dashboard. once she was able to (thankfully) make it home, i drove the vehicle around and noticed that there was a considerable lack of power steering when turning and the steering wheel would not return to the center position as typical. we brought it to an auto shop that diagnosed the issue as being the electric power steering rack which appears to be a fairly common issue with these ford explorers regardless of mileage. tried to address the issue but the part if back-ordered for weeks and we are unable to fix our vehicle. looking online, it appears that this is a common issue with ford explorers that could potentially lead to serious complications if experienced driving at higher speeds. additionally, there are already a couple of recalls related to the steering of this vehicle.

The contact owns a 2016 ford explorer. the contact stated that he noticed a puddle on the ground of his driveway. the vehicle was taken to the dealer where it was diagnosed that coolant had leaked from the water pump and into the engine block. the contact was informed that the water pump needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and informed the contact that no recalls were affiliated with the vin and no further assistance was provided. the failure mileage was approximately 120,000.

The water pump failed and is available for inspection. i was driving and my engine began smoking to the point of visibility loss and suffocating air fumes. i was forced onto an edge of the highway with a drastic drop into the road and had to evacuate my 5 and 2 year old daughters from their car seats. had i not noticed the smoke im sure a fire would have put me and my kids at fatal risks. i had it taken to the dealer to check into the highspeed cooling fan. the service technician told me that he knew without checking that it was the water pump because ford knows that they have been faulty with issues up to catastrophic engine failure since their 2011 series ford explorer up to the current 2019 with the duratech 3.5 engine. it was inspected by the ford dealership. and i saw no warning or even problems prior that indicated an oncoming failure that could have endangered my kids or myself. after doign research, almost every ford explorer owner has had these issues and ford made a laughable fix to update our owners manual about the water pump. this disclosure should have been mentioned during the sale of the vehicle and had it been i would have chosen a different vehicle and manufacturing company all together. this has shown ford's negligence and complacency towards driver and consumer safety and they should have had the entire engine recalled. but thats appearantly to expensive. now i have a useless vehicle on my credit that i cant afford to fix because of their design issue and like many consumers i feel like ford owes it to us to fix these and offer a lifetime warranty for the water pumps. do your job correctly and with integrity and you wont have to fix so many problems.

Steering started making grinding noise and when parked steering froze. restarted and steering unfroze and made grinding noise and slowly drove to repair shop. checked for recalls and none on this vehicle. repair shop said no parts are available form ford for a repair. this has to be a factory defect and could lead to serious injury or death.

On february 03, 2022 i took my to the ford dealership in my area, i was told that rear toe link was replaced. after 8 months while i was driving the explorer 2016, the car starts swerving from side to side, and lost the control. for few seconds i was struggling to stop the car, after i stopped the car i checked the tires, i saw the rear left passenger tire was loosen, and steering wheel wasn’t straight. me and my friend were terrified and still not feeling alright. i lost the confidence in ford explorer.

The contact's father-in-law owns a 2016 ford explorer. the contact stated that an unknown fluid was leaking from the vehicle. there was no warning light illuminated. the contact took the vehicle to the dealer where it was discovered that the water pump was defective and needed to be replaced. the contact paid for the repair; however, soon after the repair, the failure returned. the vehicle was taken back to the dealer where it remained in their possession. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 56,000.

With no warning, the steering began to grind with turns and was harder to steer. no warning lights ever appeared. the car was no longer safe to drive. the vehicle is 2016 with low milage, approximately 57,000 miles. the mechanic assessed the vehicle and said the rack and pinion needed replaced. he stated he has begun to see multiple 2016 ford explorers coming in with with issues of low milage yet needing the rack and pinion replaced. the car was then taken to a local ford dealership. they agreed with the mechanics assessment. the car has now been in the shop for 43 days with no available parts to repair.

It has a known problem of that the water pump leaks into engine and causes engine failure. it's all over the google. today, car dealer called me and told me, i would be better replace the water pump before it fails. it is not failed yet, but they said they saw the symptom, which will cause fatality if i don't change it. and it will cost me not to die from that design failure. is this not a matter for a car manufacturer to cover by recalling it? when i searched on google, there is a law suit going on, and many many forum of people who's having the exact same issue with multiple ford and lincoln model. please help people on this matter...

Steering rack failure causing loud popping inside of the rack and pinion causing trouble steering, also abruptly pulling the vehicle or hard steering several reports of people almost wrecking.

Transmission died with no warning at under 80k miles. the car lost its ability to accelerate while merging on the highway. got off highway and to friends home. car would not reverse and could not accelerate over 15mph. had it towed to aaa repair shop. according to aaa repair shop a new transmission is needed. this is unacceptable with only 80k miles, never received warning lights, and regular maintenance. 2016 ford explorer has know transmission issues.

While braking off a highway the steering light appeared and the vehicle began to shake uncontrollably. the ford motor co. stated there was no issue and did not address.

The contact owns a 2016 ford explorer. the contact stated while driving 50 mph, the check engine warning light illuminated, and the vehicle intermittently started shuddering. the contact veered to the side of the road. the contact was able to drive the vehicle to the dealer at lower speeds. the vehicle was taken to the dealer where unknown repairs were completed; however, several weeks later, the contact noticed an abnormally strong burning odor inside the vehicle while driving. additionally, the contact stated that upon parking the vehicle, she noticed that there was oil leaking onto the ground. the vehicle was taken back to the dealer where the rear main seal was replaced; however, the failure persisted. the vehicle was taken back to the dealer where the rear main seal was replaced a second time; however, the failure persisted. the vehicle was taken back to the dealer who contacted the manufacturer for assistance. the manufacturer sent out a field technician who diagnosed that the crankshaft had failed, and the small block or engine needed to be replaced. the vehicle was not repaired. the contact followed up with the manufacturer who informed her that they could not assist as the vehicle was out of warranty. the failure mileage was approximately 82,700.

Clunking and popping noise from steering while steering left or right while slowly traveling forward or reverse. noise can be heard from steering while front end jacked up off ground. afraid steering may lock up or fail while driving causing injury or death or stranding. noise has become more frequent lately, started around 65k miles.

Power transfer unit (ptu) exploded cracking the ptu case and leaking out all gear oil which can be caused by ptu being too close to the exhaust and the ptu overheats from the exhaust heat breaking down the gear oil, this gear oil being over heated and that close to the exhaust could have caught on fire and if i have been on the highway at a high speed it would have caused the vehicle to lose all power going down the highway and in turn we could have been hit and killed due to the immediate loss of power ssm 47993 which has the year make and model of my car already listed on it as well as other ones listed by nhtsa however ford consumer affairs refuse to do anything or offer any help even though they have acknowledged that there is problems with the ptu in multiple models. is this truly worth someone's life as this can cause severe damage to the drive shaft when they explode with absolutely no warning or lights on the dash coming on or anything? all ford motors consumer affairs could say to me was ma'am your vin number is not listed on our end. my car is a 2016 ford explorer platinum awd with 3.5l ecoboost with twin turbo, it only has 64,660 miles on it.

The contact owns a 2016 ford explorer. the contact stated while driving 35 mph, the vehicle started overheating with the high temperature warning light illuminated. the contact was able to pull over on the side of the road and notice that there was no coolant in the engine due to a coolant leak. the contact added more coolant and the vehicle started to operate normally. the vehicle was diagnosed by an independent mechanic, and he stated that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and stated that the vehicle needed to be diagnosed by the dealer. the failure mileage was 55,000.

The contact owns a 2016 ford explorer. the contact stated that after a rainy day, while entering the vehicle, she noticed water on the front passenger’s side floor. the contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be sealed. the vehicle was repaired but a year later she experienced the failure again. the manufacturer had been informed of the failure. the failure mileage was approximately 52,000.

While driving on a state highway and exiting the roadway the steering wheel locked in the turning direction long enough to drive over the small curb on the opposite side of the roadway. if this was a higher exiting speed a larger incident or crash would have been worse.

My airbag light on the dash came on after starting the vehicle and will not go off. i took it to a ford dealership and was told it was the wiring that goes to the 2nd row airbags and i would need to replace the wiring harness. the cost was estimated $1260.00. i purchased an extended warranty for the vehicle that covered electrical but was told it would not be covered because it went to the airbag and airbags are not covered. i have looked into this airbag problem and it seems this has been an issue for the vehicle for years. if the airbags do not work that is a safety issue and ford is not doing anything about it. with as many complaints this has and for the safety concern something needs to be done. i can not afford $1200 to fix something that ford has not bothered to fix for its customers.

Crossing busy intersection with children in vehicle, vehicle lunged and wrench symbol came on dash, and as crossing intersection vehicle wouldn't go more than 5mph, this could possibly cause a serious accident injury wife and child or possibly death, this vehicle had approximately 60000 miles.

Grinding noise when turning wheel noticed mid-august 2022. no warning lights prior to failure. aug 22, 2022, took to local mechanic. diagnosed as faulty steering gear. told 3500 on backorder. part failure prevented vehicle from safely steering. august 28, 2022, took to team ford dealer in navasota, tx. diagnosed as faulty steering gear. order replacement, installed. replacement part malfunctioned when installed at dealer. warning lights went off, according to service manager. dealer attempted to reorder. part backordered. parts ordering suspended while part redesigned, according to service manager at dealer. nov. 2, 2022. part still on backorder. unable to drive vehicle. steering gear necessary for vehicle to function safely. part needing redesigning indicates original part faulty. part malfunction confirmed by independent mechanic and ford dealership.

First problem i had was with the actuator. i lost the ability of defrost and have the heat/ac go to anything other than direct face mode. now, the power steering to my 2016 ford explorer is gone. it felt like i was grinding concrete when i would make any turn or slight shift. it’s been at the shop for weeks due to a backorder. i’m a single mom of 2 and it’s my only transportation. i’m really struggling without my vehicle. this should be part of a recall asap cause from my research this is too common almost this vehicle and good people are really going through it.

My 2016 ford explorer is in the dealership having the transmission repaired due to a recall that says there is an internal flaw in the design that has to be repaired. in removing the transmission, it was discovered that the transmission mount was cracked. i will have to personally pay for a new transmission mount according to ford because that detail was not included in the specific recall. my contention is that the jerking and shuddering that happens every time i accelerate has caused the failure of the mount. i believe this is a reasonable explanation to a part of the drive train that is unaffected by normal driving. bottom line is that the jerking and shuddering that was cause by the torque converter er.al, probably caused enough movement to crack the mount. obviously the transmission doesnt move under normal circumstances.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 15 mph, the power steering failed, and the vehicle started fishtailing. the contact used excessive force to regain control of the vehicle. the contact was able to get the vehicle to stop. there were no warning lights illuminated. the contact had the vehicle towed to the dealer. the contact learned that the rear toe link had disconnected from the vehicle causing the rear passenger’s side tire to no longer to be able to properly attach to the vehicle. the vehicle learned that the failure was related to nhtsa campaign number: 21v537000 (suspension) however, the vin was not included. the vehicle had not been repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline. the approximate failure mileage was 100,000.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle started to shake and then stalled. there was no warning light illuminated. the vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. the vehicle was repaired. additionally, the contact stated that water was entering the vehicle through the sunroof. the contact stated that the sunroof failed operate as needed. the vehicle was taken to the dealer however, the contact was informed that the sunroof needed to be opened to be diagnosed. the sunroof was not repaired. the manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. the failure mileage was approximately 126,000.

The contact owns a 2016 ford explorer. the contact stated that after the vehicle was taken to an independent mechanic for routine services, she was made aware that the water pump needed to be replaced. no warning lights were illuminated. the vehicle remained with the independent mechanic awaiting the repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 75,300.

On wednesday, november 2, 2022, at about 4:00 pm i proceeded to parallel park my vehicle and as i put my foot on the gas pedal the car took off uncontrollably at a very high speed, i tried to control the car but before i could stop it, i crashed and hit a tree. my vehicle was severely damaged. the vehicle was taken to the dealer for inspection, and i was told there was nothing wrong. i know what happened and there is something wrong with this vehicle. i am glad that the tree was there because if not i believe i would have ended inside the house that was behind the tree and could have injured someone. my vehicle is at the body shop now, but i don't think i will drive it anymore, i don't feel safe in it.

Unknown system or components, smells like propane or exhaust odors inside the cab. mostly when driving slow or at a full stop. it is a police interceptor suv with 65k miles. no warning lights or other symptoms appeared prior to odor. odor gives me a headache/nausea.

The accelerator for the climate controls is malfunctioning. cannot defrost the windows to see, when driving the windows get so fogged i have to pull over to get them to defrost. over 50k people online have stated the same issue. the climate controls stop working and there are no recalls from ford. when i spoke to ford, the lady made a statement that she’s had many calls with the same issue and it’s definitely a saftey hazard.

While driving on any damp/wet/or dirt terrain the rear end of the vehicle will slide side to side even though i am steering normally. driving in town i have drifted sideways into the other lane of traffic barely avoiding an accident.

The contact owns a 2016 ford explorer. the contact stated she noticed the heat in the vehicle was not operating as needed. the contact also noticed that there was no coolant in the coolant reservoir, and the engine was overheating. the vehicle was taken to the dealer and the mechanic stated that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 95,000.

The contact owns a 2016 ford explorer. the contact stated that the steering column was emitting a grinding noise and the steering wheel suddenly seized without warning. the contact stated that excessive force was needed to maneuver the vehicle. there were no warning lights illuminated. the contact took the vehicle to the dealer and was informed that the rack and pinion failed and needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and confirmed that the vehicle was not covered under a recall. the approximate failure mileage was 59,900.

My 2016 ford explorer air bag warning light come on with under 85,000 miles. i took it to the dealership and it was diagnosed with the code b141b/b141c as an issue with the wiring harness regarding the second row inflatable seat belt.

The water pump has failed causing me to breakdown going down the road. the car has less than 100k miles and did not alert me to any kind of mechanical issue before hand.

Water pump failed.

This vehicle has 70000 miles and the water pump went bad already. read hundreds of complaints and still no recall. this part is definitely faulty and ford should have recalled it long ago.

The contact owns a 2016 ford explorer. the contact stated that while her husband was driving at an undisclosed speed, the front driver’s side trim detached from the windshield without warning. the contact then stated that the passenger side trim was also detaching. the dealer was notified of the failure and the contact was informed that there was no recall on the vin for the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. the failure mileage was approximately 98,000

Vehicle right passenger area receives no heat, either from front heat vent nor does the seat heater function. dealer replaced seat heat mechanism(s) that required software update. update failed to resolve the problem. outside temp is now -13°f. dealer states they are awaiting dealer engineers to determine how to repair the problem.

Out of nowhere, my engine starting running hot and did not give me any warning. i had to take it to a local repair shop, where they stated that the air compressor quit working and blew the head gasket, resulting in a purchase of a new air compressor and a used engine. i have two daughters and our safety was put at risk because i had no indication that anything was low, i check the gauges all the time and nothing ever showed low. my car got really hot and when it was basically too late, a light came on to tell me that my car was hot. there were not messages or anything that came up prior to that. the problem has already been corrected, out of my own pocket. i can send in any paperwork needed to confirm there was a problem. the vehicle was not inspected by the manufacturer, police or insurance representative. the ford dealership would not be able to look at it until 3 to 4 weeks after it happening and i needed it seen right then.

The contact owns a 2016 ford explorer. the contact stated that after parking the vehicle, she noticed water leaking under the front of the vehicle. the contact stated no warning light was illuminated. the contact took the vehicle to an independent mechanic and was informed that the water pump needed to be replaced. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was approximately 100,000.

Steering on my car failed turning onto off ramp and could not steer the car with out a lot of effort missed the car in front of me and came to a stop on side of over pass missed the bridge called my dealer to have it looked at steering rack motor seized apparently it is a problem with 2015 2016 explorers cant find steering racks any where in north america i have been waiting for parts still no eta can you help with this problem thanks [xxx] email is [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2016 ford explorer. the contact stated that there was fluid leaking underneath the vehicle. the vehicle was taken to an independent mechanic, who diagnosed that the water pump was faulty and needed to be replaced. the mechanic advised the contact to take the vehicle to the dealer. the vehicle was then taken to the dealer, where it was diagnosed that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 50,000.

Rack and pinion power steering rack stopped working while my wife was driving back home with our two kids that are 4 years old and 9 months old. thankful she didn't crash because she was unable to steer the vehicle. no warnings or signs of the part going bad. ford should be held responsible for issues like this. numerous people are having the same issue.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was at the dealer for customer satisfaction program: 21n01 (high speed fan motor relay) the dealer diagnosed that the water pump was faulty, causing the air conditioner fan to fail to deactivate. the dealer declined to perform the repair because the vehicle was out of warranty. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was 41,785.

Same issue as nhtsa campaign number: 22v150000 the problem: the brake master cylinder may allow brake fluid to leak from the front-wheel circuit into the brake booster.

My power steering, traction control, and terrain management all stopped working in my 2016 ford explorer due to a faulty steering gear. this is a known design flaw, which has impacted several hundreds 2016 - 2018 ford explorer owner/operators. losing power steering capability while the vehicle is being operated is a major safety concern, which could lead to a motor vehicle collision, especially if being driven at highway speeds. ford is aware of this issue but still fails to recall this problem. ntsb can rectify this problem by forcing ford to do the right thing and permanently repair this issue. i am being forced to pay $2,381.50 for something that they know is a safety problem but they refuse to acknowledge. gibbs law group is opening a class action lawsuit in this matter so clearly there are red flags that are being ignored. please force ford to do the right thing. 920-918-6266.

The contact owns a 2016 ford explorer. the contact stated upon taking the vehicle to the dealer for routine maintenance, he was informed that the power train unit (ptu) was leaking and needed to be replaced. the vehicle was not repaired. the vehicle was taken to an independent mechanic who informed the contact that the power train unit (ptu) installed on the vehicle was not the original part and would not be repaired. the manufacturer was contacted, and a case was opened. additionally, the manufacturer referred the contact to the nhtsa hotline. the failure mileage was approximately 78,000. the vin was not available.

Water pump failed at 80,000 miles and cause the car to stall mid intersection putting out life at risk. this is a known issue that should be recalled . not to mention the repair is $4,000-$6,000 mostly labor to fix. whole motor has to be taken out to replace the water pump.

2016 ford explorer, our family vehicle, my spouse was driving back home with kids in the back, approximately 20/25 miles per hrs, the steering all the sudden seized up, and no power steering assistant, since the steering system all electric rack and pinion, the dash board gave a message, no traction control, all terrain system not available, service steering assist. luckily it happened in residential area, no body got hurt, as well as my familly, i was able to tow it to the ford dealer in illinois, diagnosed it a week after as electric power steering failure, cost is around $3000 to repair, and part is on national.back order, this has been a common safety issue for part failure for the 2016 ford explorer and up , but ford refuses to open an recall , its all over the internet same part issue and same model cars people have been suing and reporting it to ford , dealer quote to repair is $3000 plus tax to repair, on today's date 01/01/2023 and no transportation since 12/26/2022, its more of safety concern than just a part failure if it happens on a highway speed/road and steering seizes than just a part failure without a warning.

Went out to leave in explorer. placed explorer in reverse and steering wheel wouldn’t turn. several messages appeared on the display such as driver assist failed, traction control on light enabled, traction control off light enabled, uphill assist message, and several others. basically the car had no power steering.

The contact owns a 2016 ford explorer. the contact stated that exhaust fumes were entering the cabin of the vehicle while driving. the dealer was made aware of the failure; however, the vehicle was not repaired. the contact was concerned for his safety and discontinued driving on the roadways. the manufacturer was notified of the failure. the failure mileage was approximately 85,000.

Airbag light came on. took the vehicle to local ford dealer, we we told it was a failure of the second row seatbelt inflator connectors. initially told this would not affect the front airbags, so repair was unnecessary. we were going to forgo repair. when my son noticed the light was not "off", he questioned it. learned that repair was necessary because all air bags on a "loop". after spending over $1000.00 for repair, we learned there is a tsb alert specifically for the 2016 explorer, apparently the way ford configures the wires causes them to fail.

I just bought this vehicle and only had the chance to drive it for a few days now. i was told all recalls were repaired. i have not had the chance to bring it to a certified garage yet. the problem is when the vehicle is going at say walking speed like turning into a parking spot the whole vehicle is jumping to the point where i could have no control and jump into another vehicle or someone walking nearby. as the wheels are turned it's much worse. i believe it's the transfer case.

Steering rack failed and i was unable to steer the vehicle. the safety of me and my family could have been put at risk if the steering failed on the highway. upon research, i found this issue with ford explorers is a very common one. my mechanic was required to have the vehicle towed to him. i was unable to move the steering wheel at all! there was a light which stated the advance steering or something failed. there was no advanced warning. we are lucky the family was not traveling fast on a highway.

The contact owns a 2016 ford explorer. the contact stated that while his wife was driving at an undisclosed speed, she noticed a white cloud of smoke coming from the exhaust. the check engine warning light was illuminated. the vehicle was taken to the residence then towed to the dealer where it was diagnosed that oil had leaked through the exhaust. the contact was informed that the turbos and catalytic convertor needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was denied a claim and transferred to the nhtsa hotline. the failure mileage was approximately 100,000

The power steering on my 2016 ford explorer completely stopped working while driving with two children in the vehicle. this is completely unacceptable for a 6 year old car with just over 100,000 miles. ford corporate refuses to honor this as a safety recall or safety issue despite the substantial complaints filed with the nhsta. are they really going to wait until there is a loss of life or severe injury to address this? on top of corporate's unwillingness to acknowledge this is a manufacturers defect for which the safety of their customers and their families is at risk, they will not even consider a financial assistance program to partially fund the approximately $2,500-$3,000 price tag of rectifying; not to mention the backorder on the part needed. how many complaints regarding the very same issue have to be filed before nhsta forces ford to do something to prevent severe injury or death as a result of this known manufacturing defect?

"steering assist fault" and lane keeping sys. malfunction" faults appeared on my dash display. the vehicle is available for inspection if requested. when the faults lit up, i was unable to steer the vehicle. it was as if the steering was completely locked up. fortunately i was driving down the driveway at the time and was able to stop before entering the roadway. if this would have faulted while on the road at any speed i'm sure an accident or death would have resulted from not being able to steer the vehicle. i took it in to a repair shop where they said to fix it would require the rack to be replaced and programmed. they recommended taking it to a dealership to be repaired. this appears to be a known problem to the vehicle manufacture but no recalls have been put out. parts alone i was quoted $2,500 not including labor and programming costs. vehicle has only been inspected by a repair shop. symptoms prior to failure - i bought the car used from a dealership. took the car back to the dealership a few weeks after purchase because i kept hearing a grinding sound coming from the front end while traveling at highway speed. they test drove it and inspected and said they could not find anything wrong. they ended rotating the tires. this did not help. drove the car for a year feeling like something was wrong under the hood. summer of 2022 the air vent control actuator went out and the car would not switch off from defrost mode. i had that replaced by a repair shop. december 22, 2022 as i pulled into the driveway i heard a popping sound coming from the front end as i turned into the driveway. the next morning, dec 23, 2022 while heading down my driveway the faults appeared and i was unable to steer.

The contact owns a 2016 ford explorer. the contact stated that the third -row passenger’s side seat was not properly secured to the floor of the vehicle. the contact indicated that an unknown part used to attach the seat to the floor had fractured and the seat was no longer secured to the floor. the vehicle was taken to the local dealer who indicated that the unknown part needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 50,000.

I went into the store, came out 10 minutes later started the vehicle and it said service electric power steering, this also affected the stabilitrac, hill climb assist, 4wd, and traction control. if this would've happened while i was driving i would've caused an accident as the roads were icy. i brought it to a ford dealership and the parts needed are on backorder with no lead time! you can't even get aftermarket parts! so now i have a vehicle with only 70k miles on it that i've had for less than a year that i cannot drive and have to continue making payments on because it's not worth anything to trade in. the repairs are going to cost just shy of $3000! ford needs to recall this now!

I was driving my 2016 ford explorer to the end of my driveway when the steering system locked up. the wheel would not move to either side, and i was forced to stop the vehicle before entering the roadway since this posed a serious safety risk. fortunately, this issue was identified before entering the public roadway where an accident could have easily occurred. no warning light or safety message was displayed by the vehicle when the issue occurred. i initially tried to identify if the steering wheel locking mechanism was to blame, but this was ruled out since the vehicle was actively in "drive" and no other issues were noted with the steering wheel. this steering issue developed on a particularly cold day in december (less than 20 degrees out), however, it is unclear if this issue was related to the colder weather. the steering did not free up for approximately 30 minutes of idle time and multiple attempts to restart the vehicle. the vehicle would always go into drive but had no steering. this issue occurred on the three (3) subsequent days until the vehicle had idled for a period of time. since this occurrence, the steering has had a grinding sound when moving the wheel. i took the vehicle to a licensed ford dealer and was told that the electronic steering rack would need to be replaced. this came as a shock since the vehicle only has 63,000 miles on it. i was told this part is on back-order and it took approximately a week for the replacement steering rack to arrive. this steering issue appears to be a blatant safety issue where a driver could unexpectedly lose steering control while actively driving and have no safety message or indicator alerting them to the serious issue. given the lower mileage of my vehicle, this significant repair both from a safety and monetary standpoint would indicate this is a defect of the 2016 ford explorer, and it is unclear why this isn't the subject of a manufacturer recall based on other owner experiences found online.

Left for work steering locked up with no warning luckily not at a bad part of my morning commute i was doing 55mph was able to come to safe stop tried steering wheel back and fourth after a few attempts it started to tun but was very hard to turn so i turned around and on my way back home numerous lights came on on dash hill assist unavailable terrain management system fault loss of steering and i can't remember the other 1 but i was able to make it home

Ford issued a customer satisfaction program 21b11 regarding the 2nd row seat belt worn or damaged electrical connection which results in the air bag light illuminating. my vehicle is doing this after arguing with the dealership because they did not want to fix it. only to get my vehicle scheduled on 01/24/23, and this expired on 1/21/23 so ford will not pay to fix the problem

As i was driving my electronic power steering system went out causing me to be unable to steer my vehicle. i was luckily able to get it off the road but had i been going any rate of speed it could have caused a major crash as you cannot steer.

Purchased vehicle used in november 2022 that had been inspected by the dealer i bought it from. on january 20, 2022 i had routine and recommended service completed, along with multi-point inspection at local ford dealer. all components tested ok and was told vehicle is in good condition. one of the recommended services i had performed was a coolant flush due to mileage of 105,500. i drove home approx. 18 miles from where i had it serviced. i did not notice a leak when i picked it up because the vehicle was brought out too me from the service bay and i got in the driver's seat and drove off. i didn't notice anything wrong until the next day (saturday) when i noticed an oily spot on my driveway. i thought during the oil and filter change the day before that oil had spilled on the frame and had dripped down on the driveway while parked. i drove approx 5 miles to pick up pizza and back home. when i arrived back home there was a fast drip of coolant dripping under the vehicle. i sent video to service department, and even though it was a saturday evening one of the service reps called me back. he said they'd come pick up the vehicle if needed, and it was probably just a loose fitting or hose. from saturday afternoon until monday morning the vehicle sat unused due to the leak. i drove the vehicle back to ford service on monday morning and dropped off first thing. it did not overhead on the drive, but it was still leaking fluid when i parked it in the service lane. i was called around noon and told the water pump failed, in no part due to the coolant flush of course, and would have to be replaced at a cost of approx. $2,200 due to the engine having to be dropped to access. i had just spent $555 in routine and recommended service so this was an inconvenience to say the least. was told by service that these water pumps usually fail around 150,000 miles and due to location the engine has to be dropped to repair the water pump causing huge labor charges.

Rack and pinion making crackling noises my safety still at risk if i continue driving yes the dealer ordered the part but is unavailable due to back order. the vehicle has not been inspected besides the dealer.

The contact owns a 2015 ford explorer. the contact stated that on multiple occasions while driving at various speeds, the steering wheel seized. the contact turned off and restarted the vehicle; however, the steering wheel seized. additionally, the contact stated that while driving, the steering became difficult to maneuver the vehicle and veered to one side. the contact then stated that he heard a grinding sound while making left or right turns. no warning lights was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that a steering module panel that needed to be replaced. the vehicle was not repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. the failure mileage was approximately 102,000.

On september 11th, 2019 we had to replace (while still under warranty) the seat belt buckle assembly on the rear (middle seat, driver side) because it would no longer buckle. on january 23rd, 2023 we returned to our local ford dealership because the other rear (middle seat, passenger side) seat belt buckle assembly would no longer buckle. upon inspection by the dealership's trim technicians, it was discovered that the other previously replaced seat belt buckle assembly is also about to fail again as well. so i now have 1 completely broken seat belt buckle assembly and a 2nd one seat belt buckle assembly that is about to fail in the middle row of my explorer where my children are passengers. this is a repeat safety deficiency and we are very upset about it. we were under the impression our children were safe in their seatbelts in the back seats of our car. we contacted ford motor company about this safety deficiency and were assigned the following case # of [xxx]. we were also assigned the following individual to handle the financial cost of the required repairs: cxs [xxx] customer experience specialist, suv team [xxx] |www.ford.com office: [xxx] ext.[xxx] our assistant service manager at autonation ford sent all the requested repair information and pictures requested by [xxx] at ford. our assistant service manager at autonation ford is: [xxx] phone: [xxx] unfortunately today, we received a phone call from [xxx] at ford indicating that we do not qualify to have the repairs of the seatbelts covered by ford. we find this completely unacceptable that ford is not going to fix a safety item in a car that is less than 10 years old and in excellent condition. this is the second time these items have failed. not only are the belts failing to connect, but they are also fraying. we do not believe we should have to pay for this vital safety equipment to be repaired. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Body trim pieces on the b pillar of the vehicle became loose and flew off on the highway, secondary replacement from ford is now loose and about to come off on both sides, waiting on the warranty from ford to send another new one.

The windshield outer trim on the passenger side has detached two separate times (i replaced it each time at my cost), and it could be a hazard when it happens while i am driving on the highway.

Pieces of my windshield seals are flying off my car endangering other drivers.

The driver windshield trim flew off my 2016 ford explorer as i was going down the highway. i saw where this has made the news and wanted my report included in it. nobody was hurt and i was unable to retrieve the trim.

My window pillars flew off both last week. driver and passenger side windshield trim panels flew off in like to caused a wreck.

10/23/22 while driving at highway speeds - interstate 39 - a large piece of the driver's side windshield trim flew off. we had no impact with anything that would have made it fall off - it simply came apart and landed on the road behind us. we have had the piece fixed since. body shop could have photos still - if needed. no warning signs were present in the car.

I was driving down the interstate in my 2016 ford explorer at approximately 80-85 mph when a long piece of the windshield trim panel flew off of the car. i didn't realize what had happened until i saw the trim piece missing. once i saw how big the piece was, i was immediately concerned that the trim piece could have hit another car and seriously injured someone. i took the vehicle to a ford dealership service center to have the trim piece replaced. the vehicle was not inspected by anyone other than the ford service center. there was no warning at all prior to the panel flying off. it didn't appear loose or flap in the wind, it literally just flew off.

The passenger side windshield trim flew off while driving on the interstate with no warning. other than it hitting the side of our car when flying off, no other incident occured. nobody inspected the windshield trim as we installed a new trim piece we got on amazon ourselves.

On august 20, 2022, the left side pillar molding unexpectedly came loose while driving and began flapping about. on august 24-25, 2022, we replaced both exterior a-pillar moldings and brackets at our own expense.

The windshield trim panel blew off. it was repaired at camargo cadillac where the explorer was purchased. it blew off on the way home. camargo replaced the panel again. it blew off 2 days after the second repair. we were reimbursed and it was suggested we go to a ford dealer. i called beechmont ford and i have waited 5 months plus for an appointment for recalls that have not been done. i always felt it was very dangerous when the metal part blew off. in today’s paper i noticed nhtsa is investigating complaints that the windshield panels can fly off of ford explorers while traveling at highway speeds.we certainly know this to be true. please add this to your recalls with instructions on how to correctly fix it. to our knowledge we were never notified about serious issue with the rear suspension toe links either.

I was driving down the road 50 mph the driver side, plastic piece that goes around.the outside of the windshield blew off.upon further inspection the passenger side is also loose and ready to fall off. the rubber that goes around the whole windshield is dry rotted and all broke off .

The plastic windshield trim on the passenger side of the vehicle broke and flew off while driving down the interstate. the piece was then run over by another vehicle. luckily it did not hit another vehicle or someone on a motorcycle . when i called the dealership near us they said that they were aware of the problem. the dealer said it has happened to several explorers that the were aware of but there was no recall. they gave me a quote of 400 dollars to replace it. the vehicle has not been repaired and is still being driven. hopefully the piece that is still remaining does not come off and hit someone. there needs to be a recall to fix this problem.

While driving normal speed on the freeway, the passenger windshield molding flew off. also, the driver side side window meeting has flown off. both replaced at my cost. both of these objects flying off the car could impact or hit other motorists causing damage or potential injusry.

The trim on the passenger side pillar next to the windshield detached and flew off of the vehicle while driving on the highway. the trim piece was not recovered as it is unknown where it landed. there was traffic on the highway behind the vehicle and it could have hit another vehicle or later been run over by another vehicle if it landed on the road. the vehicle was subsequently taken to a ford dealership to have the missing part replaced.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the driver's side front window detached. the vehicle was taken to the dealer, where the thread was replaced; however, the failure recurred. the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 80,000.

My windshield panel trim came off while i was driving

Our trim around our windshield came off while driving on a highway. tried to fix it ourselves but trim replacement would not fit on it properly.

While driving 60mph on the highway my windshield molding on the passenger side flew off.

I have had to replaced two separate times my windshield trim pieces that cover the hardware on windshield. every time i have lost them it has occurred on the highway where i was going a speed of 65-70mph. when i have had a professional reinstall new parts it has cost me almost $350.00 the parts are coming directly from ford nothing aftermarket and they are being reinstalled by a professional. i should not have keep paying for the same parts. all due to the fact they don’t stay adhered to the vehicle properly and they’re the parts coming directly from ford manufacturer. i know no accidents have been reported but we shouldn’t wait until one happens either. ford needs to correct this issue and stop costing the consumer so much to replace and deal with same problem.

Trim piece on driver-side windshield flew off while driving. to the best of my knowledge it did not hit any surrounding vehicles. there was no warning prior to this happening...i just realized it was missing when i returned to my vehicle after work. i had just heard on the news about window trim pieces flying off ford explorers the same day this happened to mine.

The plastic piece on the drivers' side of the windshield was loose and flapping. before i could get it looked at and fixed, while driving down the highway one morning i heard a noise and in my rearview mirror saw black plastic shattering all over the road. if i didn't realize quickly what the noise was, i could have reacted and caused myself harm in an accident and if there were cars close to me, or a motorcycle or even worse a pedestrian, they could have been damaged or hurt. the missing piece has not been replaced or inspected so it is still missing. i had noticed the flapping plastic piece a couple weeks prior to the incident, a month tops.

The contact owns a 2016 ford explorer. the contact stated that on two separate occasions; the windshield trim panels on the passenger’s and driver’s side detached from the vehicle. the contact replaced the parts himself; however, the failure returned less than a year after the initial failure. neither the dealer nor the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 45,000.

Every since i bought this vehicle back in december 2016. i've had major problems that consist of the battery lasting a year an half. in 2018, ford had it for two weeks due to a major problem that they repaired but never told me what the issue was. still, to this day, i don't know what they repaired. in 2021, my water pump went out, something is wrong with he fuel injection that may be causing the engine light to be on. every year since 2016 there's been something going wrong with my explorer, including the radio panel/cameras monitor. last year, 2022, i was driving down the highway when my windshield trim panels flew off! i thought it was something from another car until i stopped and realized, my windshield didn't have a cover on the driver side. i'm hoping i didn't caused harm or almost caused harm to any drivers behind me! nonetheless, since my incident, i have noticed other explorers missing a windshield cover.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the front driver’s and passenger’s side window trims detached from the window and struck the side mirror. the vehicle was not diagnosed or repaired. neither the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 79,000.

We were driving on the 58 freeway in ca and when we went to stop for gas we noticed that the passenger side windshield trim panel had broken off somewhere on the freeway.

My pregnant girlfriend was driving our explorer on the highway (70mph) with her father in the passenger's seat when the driver's side a-pillar trim came off. she said it came loose and stuck the window, scaring them both, before it detached completely. they weren't sure if there was a vehicle close behind them when this happened. this seems like this is a big safety issue worthy of a recall. i purchased replacement parts from a local ford dealer, and they said they sell a lot of those trim pieces.

When i was driving the vehicle on the interstate (approximately 75 mph) the roof rack railing flew off. luckily there were no cars following behind me. this was a prior recall that was fixed on my vehicle and i was told ford was no longer fixing that because they found the glue was faulty.

Right side windshield molding flew off on highway.

Steering creaks loudly while turning the wheels, accompanied by loose steering and steering lock intermittently. the problem occurs at all speeds. without great care at low speeds, we would have had an accident already. there have been no warning lights. this problem started after shipping our vehicle overseas.

In november of 2022 on the highway the molding against the windshield that runs from the hood up to the rooftop flew off the vehicle. luckily nobody was injured or no accident caused. kerry ford charged me $538.62... in february of 2023... again, going down the highway the driver side molding against the windshield broke in half and another piece went flying off... again, luckily no other damage or accident caused. i noticed this time there appeared to be velcro underneath at the bottom of the panel - velcro? not sure that seems appropriate. again, kerry ford charging me another $446.00 to repair the driver side now - hopefully ford doesn't think velcro is the answer. meanwhile, i'm out nearly a $1000.00 because ford has pieces flying off their vehicles... wonder how long until it causes a major accident or cost someone behind me their life? better start a recall now instead of waiting for the worst to happen.

Passenger window trim piece came off while driving down interstate. i have seen a story that stated complaints about this were already being investigated so i felt i should report that it happened to me as well.

The water pump failed and dumped coolant into the oil and seized the engin

2nd failed/leaking water pump since purchasing the vehicle. the water pump was replaced on 9/30/20 at 121,948 and now at less than 100,000 additional miles on 2/9/23 (210,826) the water pump is leaking again. $3000+ is an expensive repair for a $154 part.

2016 ford explorer. wife was sitting in running vehicle, in line waiting to pick up our kids from school. warning lights came on and engine sputtered out. was checked by personal mechanic said coolant was empty but no leaks on ground at school. said signs of past leakage. i filled with antifreeze and it ran fine with no visible leaks. @ months later i noticed reservoir low. brought to ford for the luggage rack recall and had them check coolant issue and do oil change. water pump. we had only owned the car for six months. how many thousands of people need to have issues with the water pump failing before we get any help. for god sakes its becoming a meme. ok another couple thousand after i just had the water pump on my lacrosse replaced. kids can go without food again. at least we weren't traveling down the turnpike at 70 mph when it happened.

I was on i-10 between phoenix and tucson southbound. i heard a thumping noise but could not see anything wrong. then there was a loud bang and i thought a semi had kicked up something though i saw nothing in the air. i was doing 75mph the posted speed but there was a cross wind. when i arrived home in oro valley i noticed the right, front passenger windshield entire trim was gone! upon looking for a replacement part i noticed that i am not alone with this problem so i am reporting it. i would suspect many others have this problem but do not. anyhow it is a safety issue. it is a large part to have this debris fly into another vehicle.

The a pillars, which are the moldings on the left and right side of the windshield, began to come detached from the vehicle while driving down the interstate at 70 mph. only one clip was left to hold it on. i had to reduce speed to 40 mph on a very busy interstate until i could exit the interstate. these clips are similar to those used on the roof rails of this vehicle which was part of two previous recalls. body parts detaching from the vehicle while driving at high speeds down an interstate should certainly constitute a safety concern. from what i understand from the ford dealership, this has been a problem for a couple of years now that ford has chosen not to address. it is currently being held on with duct tape until these can be replaced.

Windshield post molding flew off and damaged our mirror at 70mph. i took it to the ford dealer and they have had a number of these incidents, but they still charged me $335.

Windshield trim pieces flying off while driving down the highway.

To whom it may concern the rack and pinion in my 2016 ford explorer fail 3 times one before i bought my truck from the dealer the person who trade it in was because of the rack and pinion. the rack and pinion on my truck that i purchased from the dealer. gave out two three years later. after i purchased my truck, i replace. the rack and pinion it cost me 1300 dollars. and now it fails again. i don't have another 1300 dollars to purchase. another rack and pinion i believe that it's an electoral problem from the manufacture. of the ford explorer.

Water pump, leaking coolant, ticking engine

The heater stopped working but it seemed a benign problem-- until we had someone look at it. it was apparently leaking coolant due to a faulty design and water pump failure, and the mechanic told us the engine could have just seized up on the freeway putting us in danger. ultimately cost over 3000$ and nearly 2 weeks to repair

Traveling at approximately 65mph on the highway, while beginning to enter a slight turn in the highway, the steering wheel "froze" as if the vehicle was off. it stayed locked ,about 15 degrees to the right, and would not free up. i tried applying brakes, which instantly began pulling me further left and into a ditch. within 5 seconds i lost control of the vehicle, at around 50mph, impacted a guard rail, then went airborne, nose diving onto the service road below the highway. no lights were present at the time of the failure, a ford dealership had done an inspection on my steering rack back on 10/29/2021 that found no issues present. the way the crash happened, i'm lucky to be alive, but how is this not a recall? how is there not a safety feature to allow for manual control of the steering if the electrical system dies? scariest moment driving by far, a roller coaster i wish to not be put on again. i have significant bruising from the seat belt impacting my right side hip, my mirror dislodged and hit me in the head, seat airbag bruised my left shoulder, and my neck is about as sore as it can get

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the steering rack when steering left. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000.

The contact owns a 2016 ford explorer. the contact stated while driving 65 mph, the driver’s side windshield side trim loosened. the contact pulled over on the side of the road and placed the trim back in place, but the failure reoccurred. the dealer was contacted, and the dealer stated that the part was okay as-is. the manufacturer was contacted and stated that the vehicle needed to be inspected. the failure mileage was 110,000.

The contact owns a 2016 ford explorer. the contact stated that after starting the vehicle, the check engine warning light was illuminated. the contact used an odb scanner and retrieved a fault code for a misfire in cylinder #1. the vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the cylinder. the mechanic stated that either the engine or gasket needed to be replaced, and the contact was advised to have further diagnosis and repairs completed at a local dealer. the vehicle was not yet repaired. the manufacturer was made aware of the failure and advised to file a complaint with the nhtsa hotline. the failure mileage was unknown.

The contact owns a 2016 ford explorer. the contact stated that while driving at approximately 20 mph, a loud noise was heard coming from the engine compartment, and the vehicle then lost motive power while coming to a stop at a stop signal. the vehicle was able to restart; however, the failure reoccurred shortly afterwards, and the vehicle was unable to be restarted. no warning lights were illuminated. the vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced; however, the part to do the repair was on backorder. the vehicle remained with the independent mechanic awaiting the parts for the repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 84,000.

2 pieces of the trim/body have fallen off while driving. one piece fell off and hit a car behind me in the windshield. this is common on these vehicles.

The contact owns a 2016 ford explorer. the contact stated that when the vehicle was taken to an independent mechanic for a routine oil change, he was made aware that there was coolant intrusion into the engine, and that the water pump, head gasket, and timing belt needed to be replaced. no warning lights were illuminated. the contact was advised to have the repairs completed at a local dealer. the contact made a local dealer aware of the failure; however, the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 75,000.

The molding for the windshield driver side flew off while driving on the highway

The contact owns a 2016 ford explorer. the contact stated that while driving at various speeds, a rattling noise was heard underneath the vehicle. additionally, water was entering the vehicle from the roof rack. no warning lights were illuminated. the contact received notification of nhtsa campaign number: 20v675000 (suspension), 21v537000 (suspension), and 21v316000 (structure). the contact stated that after taking the vehicle to a local dealer for the recall repairs, he was made aware that there was no mechanic available to complete the needed recall repairs. the contact stated that he was rescheduled on two other occasions. the vehicle was not repaired, and the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. the manufacturer was made aware of the failure. the approximate failure mileage was 70,000. parts distribution disconnect.

When it rains, somehow water comes into the vehicle and it gets wet. there has been puddles of water in the driver and/or on the passages side. when i took it to a body shop they mentioned that the water leakage could’ve made the heated seats malfunction.

I know it was a friday in april 2021 not sure what friday. i was driving down i95 and noticed weather stripping from right side of windshield flapping and hitting the side of the car. suddenly a piece of plastic flew off the car i am not sure but i do think it hit a vehicle behind me. i immediately pulled over and slowly proceeded on the shoulder incase the other car stopped. no car stopped so i proceeded home. i took the car to have vehicle fixed. several ford dealers and three auto repair shops stated "this happens all the time". what was really upsetting was the cost to replace the part. even more upsetting was no one wanted to fix it, advised that in florida if you end up with a crack or chip in window, insurance will replace windshield. this part usually needs replaced when replacing windshield so told to just wait to you have to replace windshield. it doesn't hurt or cause leaks. but it looks crappy. now i see ford explorers all the time missing the trim piece. my vehicle almost all of the weather stripping has rotted away as well. i did just what everyone advised wait to i have windshield damage. btw i am always needing to clean the windshield manually as my windshield washer has never worked properly from day one. now it doesn't work at all. fast forward just over a year later it was late may or early june 2022. i am again on i95 returning home after retrieving both of my parents death certificates (they both died 12 days apart) i again hear banging noise this time on left side of car. luckily it was about the time i was about to my exit. i pull over and find the left side of window trim stuck in the left rear wheel well. and was flapping against the car. i was able to pry it loose and thankfully it didn't fling with force and hit someone or another vehicle. if ford knows this happens all the time why do they not recall it. heck i am tired of my transfer case constantly needing repaired. my steering even went out on this lemon of a car.

My touch screen isn’t working properly and i have brand new converters in there is smoke coming out of my tail pipes, also i have to jump my vehicle every time i want to go somewhere.

The contact owns a 2016 ford explorer. the contact stated that while inspecting the vehicle, he noticed that the power transfer unit (ptu) was leaking fluid onto the exhaust system. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty. the failure mileage was approximately 75,000.

My vehicle had a rear seat air bag recall. i brought the vehicle in for the recall and during a test of the airbag system the driver side air bag had a fault and the harness was replaced. ford indicated that the vehicle airbag system is operational. i got a airbag light come on the dash and an appointment was made. they told me that the passenger side airbag harness is defective. they would not repair the issue because they said that the recall had been resolved and this is a new one? i feel that they did not resolve the issue since it is a electrical harness issue that needed a recall for the entire vehicle. since they said the fixed the driver side they will not honor the recall. i feel this is not fair for the consumer and the safety of the passengers. i feel that there should be another recall on all airbags electrical harness. i feel that they did not complete the job since it was the same issue that caused the recall for the rear seat should cover all airbags in the vehicel.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds and while idling, the vehicle was vibrating abnormally. the dashboard was shaking, and the glove box was rattling. while shifting from park to drive or reverse, the vehicle vibrated. additionally, the vehicle was hesitating and misfiring during acceleration. the vehicle was taken to the local dealer but was not diagnosed or repaired. the manufacturer was contacted, and the contact was referred to the nhtsa hotline. the failure mileage was approximately 58,000.

The contact owns a 2016 ford explorer. the contact stated that the middle row passenger’s side seat belt malfunctioned and could no longer be retracted. the vehicle was taken to the local mechanic who diagnosed that the seat belt assembly needed to be replaced. the vehicle was not yet repaired. the local dealer and manufacturer were notified of the failure and stated that the part was on backorder. the failure mileage was 85,000.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 65 mph, the vehicle started to shake and vibrate. after restarting the vehicle, the failure recurred. the vehicle was driven to the local dealer who diagnosed that the motor mounts and spark plugs were faulty and needed to be replaced. the spark plugs and motor mounts were replaced but the failure persisted. the vehicle was taken back to the dealer who diagnosed that the torque converter was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 120,000.

Passenger windshield trim detached and flew off at highway speed.

The contact owns a 2016 ford explorer. the contact stated that coolant was leaking from the vehicle. while driving at an undisclosed speed, the vehicle stalled and left her stranded on the highway. the engine overheating message was displayed. the contact removed the coolant cap and noticed that the coolant reservoir was empty. the contact added more coolant and a stop leak solution. the vehicle was taken to an independent mechanic who was unable to locate the leak. while driving and watching the temperature gauge, she heard an abnormal screeching sound. the contact was able to stop and noticed that the engine overheating message was displayed. the contact added coolant which leaked out. the vehicle was towed to an independent mechanic who informed her that the water pump needed to be replaced. the vehicle was not repaired. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the approximate failure mileage was 111,040.

The water pump goes out and blows the engine. leave your stranded. they put this engine and makes it to the point you can't fix and cost over 5,000 to fix sounds like lots of issues why the hell has this not been recalled. very disappointed that people are having this issue and really no recalls on this. not ok!!!

The contact owns a 2016 ford explorer. the contact stated while driving approximately 70-75 mph, the steering wheel became difficult to maneuver and then seized. no warning light was illuminated. the vehicle was not diagnosed or repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. the failure mileage was approximately 88,740.

The contact owns a 2016 ford explorer. the contact stated that while turning in either direction, the steering wheel jerked with a rubbing sound coming from the steering column. the vehicle was taken to the local service center to be diagnosed. the contact was informed that the steering rack and pinion was faulty and needed to be replaced; however, the parts needed to repair the vehicle were on backorder. the vehicle was not yet repaired. the manufacturer and local dealer were not notified of the failure. the failure mileage was 114,000.

On two separate occasions, the windshield trim panel blew off my explorer while i was driving at highway speeds. this was the trim panel on the driver's side in both instances. i had it repaired the first time and then it happened again. i was told by safelight, who repaired it the first time, that they have done dozens of these repairs. and, it happened to my brother-in-law's ford excursion. just look around while you're driving and you will see many ford suvs with missing trim panels. the dealership refuses to fix it even under my extended warranty - even though it's clearly a defect - and it costs hundreds of dollars for the repair. i know ford is aware of the problem and doesn't seem to care. a recall needs to be issued. the last time the trim blew off i was driving 65 miles an hour on i-10 in traffic - the trim could have easily hit another car - and may have for all i know.

This is a known issue with the 2018 explorer. a warning came on the dash with a wrench that says, see manual along with the airbag light. the vehicle lost all power, went into a safe mode and would only idle rough. the shop diagnosed this as a known issue with the throttle body malfunctioning. i called ford and although there was a min extension done to the warranties for this car, it expired. this needs to be recalled. had this of happened at interstate speed, myself and my entire family could have been severely injured or killed.

The water pump is located inside the motor to repair is over $3,000 just to simply change a water pump a leaking water pump will lead to a motor lock up from what could of been a $100 do it your self job turns into a $3000 job for a dealership or locked up motor and motor replacement or a crash

The passenger side windshield trim, separated from the vehicle at highway speeds, and landed onto the windshield of the vehicle behind me. both vehicles were traveling at 75 mph when the incident occurred. i contacted my servicing ford dealership, service, and parts department, to which both entities acknowledged this was a common problem for this year and model vehicle. i further inquired if any additional recalls for this trim component work on ford’s recall list to which they said no. i am concerned because in 2020 a recall on the ford explorer roof rack rails, work executed, because those were separating from the vehicle at high rate of speed as well. ford dealership quoted me $851 to replace both windshield trim components, both passenger and driver side a total of four plastic pieces. ford also stated that the repair work would need to be done by a train service technician vice the end users themselves. estimating approximately two hours of labor for both components would require the ford vehicle owner to pay for $1000 to affect a repair which clearly is defective and unsafe at highway speeds. separation of this component from the vehicle could have resulted in a high-speed collision and potential loss of life as a result of the failure of this part. i have also notified the ford dealership that i intend to file a formal complaint on the defective parts with ford motor company, as well as the nhtsa.

The contact owns a 2016 ford explorer. the contact stated while driving 50 mph, the trim between the driver’s side door and the windshield detached and flew off the vehicle. the dealer and the manufacturer were notified of the failure. the dealer informed the contact that there were no recalls on the vehicle regarding the failure. the contact was provided an estimate for the repair. the vehicle was not repaired. the failure mileage was approximately 64,000.

The contact owns a 2016 ford explorer. the contact stated while driving 70 mph, the front windshield trim separated and detached from the vehicle. the dealer was contacted, and the dealer stated that the warranty did not cover the trim replacement. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 82,300.

The contact owns a 2016 ford explorer. the contact stated while driving 65 mph, the trim on the front windshield separated and detached from the vehicle. the dealer was contacted, and the dealer stated the failure was a known issue, and that there was no recall related to the failure. the manufacturer was contacted, and a case was filed. the failure mileage was 16,000.

My ford explorer was idling roughly and unsafely hesitating in traffic. the check engine light came on. i had to drive it to the ford dealership to be evaluated. on the way to bill collins ford in louisville ky, my vehicle hesitated in traffic several times, and i feared that i would be hit by other vehicles. i was informed that it had a catastrophic engine failure. the head gasket was blown. the service manager informed me that replacing the head gasket would not resolve the issue due to the design flaw with the engine. this design flaw that is inherent to this engine family has caused vehicles to unsafely hesitate in traffic and catch fire. there are currently no engines available due to the number of engines that are failing. my vehicle cannot be repaired at this time.

Courtesy ford in rome georgia refused to resolve the 2nd row airbag issue covered under csp 21b11 during a known air bag light issue while in their service department in 12/22. dealer has been non responsive, ford customer relations has placed negative feedback against the dealership, however there currently is no resolve.

Ford has a recall active until july 2023 involving steering components. the recall was repaired, however the same part failed within 8 months. ford has informed me that there was a "customer satisfaction program" associated with the recall, that could have the parts replaced again within six months of repair. i am curious how they can replace parts with what they clearly know to be defective parts, and give a six month limit on replacement. this is poor business as well as potentially harmful or fatal. recall 21s32 is the original recall notice.

Informed that the water pump on my 2016 explorer is going out. this seems to be an ongoing problem that ford is not addressing.

The transmission on our vehicle has failed twice now. first in may 2019, at 41,000 miles, the transmission and torque converter failed, causing heavy shaking when idle. the repair was supposedly repaired under warranty by a ford dealership. however, fast forward a few years and 40,000 miles, and the transmission failed again. in march 2023, my wife and daughter were at a busy intersection. my wife pressed the gas, but the car wouldn't move and began to lurch backward, putting my wife and daughter's lives in danger as well as the lives of anyone who came up behind us. before this incident, we had also felt a violent shaking in idle that we had unsuccessfully tried to repair with a new motor mount. the transmission problem was diagnosed by police and confirmed by our local mechanic. it is now at another ford dealership. but it is unclear how much ford will cover. i want you to know, however, that a ford dealer looked up my records on the first transmission repair that occurred under warranty. he said he was surprised that the ford dealer that was supposed to do the initial warranty repair had only done a partial rebuild given the condition the transmission was in. the notes said the transmission was full of metal fragments and shards throughout, and he said that "they should overhauled the whole thing." the defect, combined with the shoddy repair, is likely why the transmission failed a 2nd time, putting my family's lives in danger. transmission issues in ford explorers appear to be a known problem. i noticed on nhtsa's website that ford has two customer satisfaction programs (20n07 and 20b27) related to explorer transmissions. https://static.nhtsa.gov/odi/tsbs/2020/mc-10181988-0001.pdf i am hoping that nhtsa can look into these continuing ford explorer transmission issues and the botched warranty repair and get ford to extend the customer satisfaction program or initiate a recall to refund customers' repair, tow and rental car costs. thank you.

This model has a defective water pump. when it goes the engine stops even if in the middle of a busy intersection.

Pillar trim piece next to windshield on the passagener side flew off my car while driving the speed limit of 65 on highway 20 in iowa. piece could have hit other cars, was fortunate no cars were near me.

In 2020 the right windshield trim detached and flew from the car while driving down the interstate. i didn't know what happened and i thought maybe something hit my car. on march 22, 2023, while driving on the interstate, the left side detached and flew off the car into the left lane of the interstate. i don't know if it hit another car or not. it was too dangerous to try and stop and find it. this is a factory defect that could potentially cause someone to wreck. it has cost me about 600.00 to replace. i feel ford should pay for the replacement. i understand parts get old and fail but i don't think "detachment" is included in that. your help is appreciated. sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2016 ford explorer. the contact stated that while his wife was driving at approximately 45 mph, the vehicle made an abnormal loud sound. there was no warning light illuminated. the contact’s wife was able to navigate off the road. additionally, the contact stated that the vehicle was previously recalled for a pcm software update. an unknown dealer was notified of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in a recall. the failure mileage was approximately 100,000.

Defective water pump. water pump is leaking coolant , this could lead to engine damage. repair is extremely costly.

My wife and i were driving on the interstate at 80 mph and without warning, the passenger side exterior a-pillar molding flew off of the car ,hit our windshield and disappeared behind us.

The electronic power steering randomly goes out. it has caused the need to make immediate stops. it comes and goes, but strangely seems to work just fine when it is raining. otherwise, it goes from power assist, to choppy assist, to no assist. this causes loss of steering control (dangerous). there are various similar complaints online via forums for the 2016 ford explorer, which seems to be common danger that these vehicles have. this started mid-december 2022 and has continued.

The piece between the windshield and the passenger side door came off while i was driving on the interstate.

The contact owns a 2016 ford explorer. the contact stated that while driving at 65 mph, the vehicle experienced a loss of power of steering assist, and several unknown warning lights were illuminated. the contact sustained injuries to her face. the vehicle was towed to the dealer; however, the parts to do the repair were not available. additionally, the contact received notification of nhtsa campaign number: 19v435000 (suspension) however, the part to do the recall repair was not yet available. the manufacturer was not made aware of the failure. the failure mileage was approximately 160,000.

Driving nb on i95 in georgia ivo mm 12, my windshield started vibrating on the passenger side with a loud flapping noise. slowed down, pulled over at the next exit and discovered the trim around the windshield had detached. it appears that the trim allowed air to lift the side of the windshield. i used duct tape to secure the trim and drove at a reduced speed the rest of the way to virginia. contacted the local ford dealer for a repair.

Right side trim of windshield broke off while driving on highway this past weekend. 2apr2023. we heard a crack and then saw the trim flying behind us and then landing in middle of the road. lucky traffic was light and no one was directly behind us. the rubber weather stripping then wrapped around the side mirror which we had to physically remove.

While driving on the road my front windshield trims started to come loose, cracked and flew away. the windshield trims are compromised all around the front windshield trims. did report the issue today at the ford dealership, they claimed i had to deal with ford directly. i did reach out to ford, they claimed no recall has been issued to that effect. did ask them to address this issue as a serious safety issue that could cause the windshield to dislodge and cause a serious accident. no offer from ford to fix it. same issue has been reported to the national highway traffic safety administration by 164 other ford explorer owners.

The contact owns a 2016 ford explorer. the contact stated that while driving on the freeway approximately 70 mph, the front passenger’s side windshield trim detached from the vehicle. the cause of the failure was not yet determined. the manufacturer was notified of the failure. the local dealer was not contacted. the failure mileage was 70,000.

The power steering has a tendency to go out at random, the wheel goes stiff mid-turn.

The vehicle became very difficult to steer while on the freeway and then the steering system completely failed. i was able to safely get off the freeway, but i was lucky. this could have been devastating. there were no warning lights until the system shut down. the system issues match exactly the complaints of those who experienced issues with the rear toe link. i live in california, in the sierra nevadas in an area with high snow and brine (corrosive) used daily in the winter. the recall is not showing in my area because ford has deemed all of california as a non corrosive area. this is an extremely dangerous, recognized safety issue which i was not given notice of the recall because ford mis-catergorized all of california as a non-snow area.

Right windshield trim panel flew off on the ighway.

My fuel evap pump check engine light keeps coming on. i’ve owned this vehicle since july 2022 and i have paid for the evap pump 3x’s. my fan constantly runs in the engine. my engine has a stutter when i press the gas. ford absolutely dropped the ball with this vehicle. i have already paid thousands of dollars (water pump, evap pumps and more) please help on getting this car serviced. i still owe like 20k on this car. i cannot afford to keep getting it fixed. i have 121k miles on it.

The contact owns a 2016 ford explorer. the contact stated that after noticing that the seat heaters were inoperable, he saw that the heated seat module connector had melted. the contact also stated that the front passenger’s side seat controls were inoperable. no warning lights were illuminated. the vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the approximate failure mileage was 120,000.

Pillar trim piece next to windshield on the passenger side flew off my car while driving the speed limit of 70 mph on i-95 in florida. the part flew off and hit the trailer of a tractor trailer in the neighboring lane. no one was hurt, but it's ridiculous that a trim piece that displayed no signs of damage would just fly off of the vehicle.

While driving on i75 at 65mph the front passenger side windshield panel on the edge of windshield flew off and and almost hit vehicle behind me. they had to swerve out of way of the flying object. very scary incident on the highway. had to have it replaced so as not to have an rust occur.

Took 2016 ford explorer in for an oil change. was informed that there is an engine water pump leak and needs replacement. there were no warning lights or notifications. concerns are a malfunction of only vehicle available to me and my family.

When i was driving at 55 mph with a 25 mph crosswind my windshield trim broke apart and got thrown into the on coming lane of traffic because the white retaining tabs holding the trim in broke and then some of trim held because of the attachment of rubber the rubber was torn a bit because of the trim ultimately failing.

After turning left at a stop sign i lost the ability to turn the wheels right. the steering wheel turns all the way to the right however the wheels stop in the straight position. i am however able to turn the all the way to the left.

2016 ford explorer transmission failure while traveling at highway speeds, with less than 52,000 miles. engine rpms ramped up quickly and to unsafe levels as vehicle seemed to drop to a low gear, which then impacted vehicle speed and necessitate maneuvering multiple lanes of traffic to pull over to shoulder of road. then had to limp along at very low speed to exit highway. later testing at dealership generated two error codes, and suggested fix after initial diagnosis was tranny replacement, except the replacement tranny is on indefinite backorder through ford. how issue will be addressed/corrected is still to be determined. a package of "kits" was best dealership could offer. there was no prior indication of an issue, no warning lights or other symptoms prior to failure.

Driving on bridge tampa florida when i heard a loud noise and briefly felt like i ran over something. once at destination, discovered the driver's side panel between windshield and door was missing.

I was traveling on i 95 at around 55 to 60 mph when all of a sudden, the plastic trim on the side of the windshield the passenger side flew off cracked and started dangling over my passenger side window and mirror. the piece blocked my view of my mirror while i was traveling in the left lane approaching a left exit. i had to pull to the left shoulder because i was blinded by the piece on my right and could not see if the lanes were clear for me to go right. i put my hazards on and had to get out on i-95 and remove the hanging trim so i could see through my passenger mirror again. the piece probably would have become a flying object at highway speed endangering any motorist behind or beside me.

Torque converter

19april2023 at approximately 13:30 hrs, while traveling northbound highway 65 between cullman and hartselle alabama, the right side windshield moulding detached while traveling approximately 70 mph. the detached moulding flew rearward into traffic behind me. upon inspection, it appears the piece is held in place by a single clip and a small strip of hook and loop tape. there were no warnings prior to the piece detaching itself from the vehicle

Everytime my ac/heat is on it affects my engine as i’m driving. my speedometer fast jumps. as soon as i turn it off it seems to run better. i made a complaint a week ago about something going on with my fuel and fan running high speed. i have a foul smell in my car. i thought for awhile it was something outside but now i believe it’s coming from my car. it smells like fuel/rubber/sewer if that makes sense.

While i was driving on the highway at about 65 mph the passenger side plastic piece that runs from the top of the windshield to the bottom of the windshield flew off suddenly. this piece was large and had it hit the driver behind me could have caused serious damage. this has not been confirmed by a dealer yet. the vehicle has not been inspected by anyone yet. there was no warning that it was about to come off the vehicle, it happened instantly.

I had my ford explorer 2016 for only 2 years and the rack and pinion already failed. luckily i wasn’t on the free way when it failed on me and it would be a safety hazard. i heard clanking noise whenever i steer the steering wheel. my dealership can’t replace it due to a extended warranty not valid anymore

The contact owns 2016 ford explorer. the contact stated that the air bag warning light was illuminated. the vehicle was taken to an independent mechanic, where it was diagnosed that the passenger’s side air bag wiring harness was faulty. the dealer and the manufacturer were notified of the failure, but no assistance was provided. the vehicle was not repaired. the failure mileage was approximately 45,000.

The contact owns a 2016 ford explorer. the contact stated that on several occasions while driving at various speeds, the steering wheel became firm. the contact stated that extra effort was needed while steering the vehicle. the vehicle was taken to an independent mechanic where it was diagnosed and determined that the power steering system needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 65,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at various speeds, the check engine warning light illuminated, and the temperature gauge indicated that the engine had overheated. the vehicle was taken to a local mechanic who replaced the thermostat, but the failure recurred, and the vehicle was towed to the residence. the vehicle was later examined by the mechanic who diagnosed that the water pump and coolant fan had failed and needed to be replaced. the vehicle was not yet repaired. the manufacturer and local dealer were notified of the failure. the failure mileage was 97,000.

Coolant leaking, could be water pump issues? also foul order inside vehicle. i just bought this so i don't know when these problems started. i have not taken it to a shop yet

While driving on the interstate at 65mph, the driver side windshield trim cover and outer rubber windshield seal flew off the vehicle. there was no evidence of this possible issue prior to the event and no previous damage to the part.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 65-70 mph, there was an abnormal exhaust odor entering the vehicle. when the accelerator pedal was released, the odor dissipated. there were no warning indicator lights illuminated. the driver and passenger sustained a headache due to the odor but medical attention was not provided. the vehicle was taken to an independent mechanic who stated that the seal was broken. additionally, the mechanic informed her to use premium or chevron fuel. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted, who opened a case, and referred her to the nhtsa hotline. the failure mileage was approximately 112,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the windshield trim panel was partially detached. the contact applied double-sided tape to prevent the windshield trim panel from completely detaching. the contact stated that the windshield trim panel had previously been replaced; however, the failure recurred. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 225,000.

The contact owns a 2016 ford explorer. the contact stated that while reversing the vehicle, the back over prevention camera malfunctioned and failed to display an image. the contact stated that the message "rear camera not available" was displayed. additionally, the contact stated that the front driver’s side and passenger’s side window trim molding became unsecured and might detach from the vehicle. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the failure mileage was 89,320.

I was driving my vehicle only a month after getting oil change and service. i was confident my vehicle was in good condition as it had passed the inspection. i suddenly noticed the temperature needle was rising. i immediately pulled over and asked for help and was told i needed water. my water pump was not working.

I’ve had two instances of the windshield moulding becoming detached and flying off the car while on the highway. the first was a couple of years ago and involved the right side windshield moulding, this last one involved the left side windshield moulding. each time i can’t be sure that the moulding didn’t fly into another car because it came off with such force, it actually scratched my car when it flew off. this is the second time i’ve had to pay over $300 to get the moulding replaced because of what i feel are faulty clips that hold it on. this poses a safety hazard to not only me (distraction when it comes off while on the highway) as well as other drivers around me. i feel this needs to be a recall issue and, if owners have paid to have said repairs already done, a reimbursement made for the repairs done to date. as an added note, i was at my grandson’s baseball game friday night and there were three explorers in the parking lot, i ring mine. all three were missing one side of their windshield mouldings!!

While traveling at highway speed on interstate 20 w in texas, the right a-pillar molding detached and flew off. there were no indications of the part beginning to loosen prior to detaching. i have not taken the vehicle to the dealer as it is out of warranty.

Vehicle is undriveable due to the steering system locking up as so many others have reported. started as just being stiff during turns and is not completely locked, and the dealer claims they cannot get parts to repair and there is no recall.

The 2nd row seatbelts in my 2016 ford explorer contain mini-airbags. there is a design flaw that causes the connection to the seatbelts to fail, disabling all airbags in the vehicle. ford issued a csp in january of 2021 and was supposed to notify all owners of all affected vehicles. i was never notified. in april 2022 my vehicle was left with a ford dealership for 1 month due to constant electrical problems- the dashboard would go dark, the car would lose power, the maps would shut down, etc. that dealership repositioned the faulty wires. in december of 2022 the airbag light came on. i had to take it to another dealership and learned because of a failed connection to the 2nd row seatbelt, my car had no operational airbags. i paid approximately $1200.00 for the repair. ford is refusing to reimburse me for the costs i incurred due to their design flaw. the safety of everyone who has ridden in that car was put at risk- if there was a collision, there would be no protection. the airbag light was not on when the wires were first repositioned. my son drove the car from ct to florida and was unaware of that the light meant that all airbag s were disabled.

A piece of the windsheild pillar trim flew off at highway speed on the passenger side

The rack and pinion has gone up with only 60,000 miles on the car. steering control was lost the problem has been confirmed by the dealer no warning lights went on the steering wheel started grinding and steering control was limited.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was in for a routine oil change, the mechanic discovered that fluid was leaking from the water pump. no further information was available. the cause of the failure was not yet determined. the local dealer was contacted. the manufacturer was not notified of the failure. the failure mileage was 110,000.

The waterpump of the vehicle causes excessive leaking which causes the vehicle to overheat.

Window trim pieces detached while driving on the highway, hitting window hard and then flying back into traffic. this is the 2nd piece of trim that has detached while on the highway. first piece was on further back on side.

The contact owns a 2016 ford escape. the contact stated that while driving at an undisclosed speed, the front driver's side windshield trim detached and flew off the vehicle. additionally, the windshield rubber gasket was flapping while driving, and the contact removed the rubber gasket from the windshield. the vehicle was taken to the dealer, where it was diagnosed that the windshield trim clips had fractured and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and confirmed that there was no recall associated with the vin. the failure mileage was approximately 81,000.

Steering wheel started to make noises and becoming stiff when turning left or right. no warning or indicator lights are showing. next day steering wheel was locked & wouldn't move. ford dealership serviced the vehicle & said it was the lower steering shaft. i paid to have it fixed. then the dealership said the steering rack needs replaced & there was no way of knowing it until the lower steering shaft was replaced. the steering rack was recalled on other 2016 ford explorers & i don't understand why it wasn't recalled on mine since it's having the same symptoms. ford said i'll know when to replace it because the power steering will go out. there's no way this car is safe to drive. let alone to be advised to drive it until the power steering goes out.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the lane keep assist warning light illuminated. additionally, the steering wheel seized. the contact stated the failure was intermittent. the vehicle was taken to the dealer, who informed the contact that this was a common failure with the year, make, and model vehicle. the dealer was able to duplicate the failure, and the vehicle was repaired. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 49,000.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, she heard an abnormal sound near the windshield. the contact then stated that the windshield trim panel detached from the windshield. the vehicle was not diagnosed or repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and the contact was transferred to the nhtsa hotline. the failure mileage was approximately 90,000.

My check engine light keeps reading a evap code. i have replaced the evap throttle 3x’s. my car smells of a gas leak coming from somewhere. i have taken it to ford, and to two other mechanics. they claim that the check engine code is wrong and they cannot find where the fuel smell is coming from without the proper code. my check engine light turns on and off with the same error everytime. the evap code is not the problem. i have made a complaint months ago, and still nothing. not sure what else i can do.

The windshield cowl is separated from the body of the car and could break apart and hit a car

Steering freezes or goes stiff through turns as if power steering is failing. grinding noise while turning wheel at lower speeds. online research points to rack and pinion failure. steering issue has gotten progressively worse over months. started as a slight hesitation while going through turns at a reduced speed but has progressed to more frequent steering issues at all speeds.

Air bag warning light illuminated with diagnostic trouble code b141b and/or b141c as listed in ford tsb 15-0113. independent service center identified the problem and confirmed that the circuit / wires had been severed and the airbag would not have deployed. the independent service center let me know that our safety was at risk and that we should definitely have the repair completed prior to putting the vehicle back on the road. they also are the ones that made us aware of the ford technical service bulletin and that the problem had never been made into a company recall. the component has not been inspected by ford, however the independent service center followed fords recommendation for repair. i have been working with the ford corporation who told me that the service center would reimburse me for the repair. however, the ford service center said that the repair was done outside the dates of the released customer satisfaction program (csp) 21b11. in addition they notified me that my vehicle was outside the "build-date" that was covered under the csp. however, it is obvious through research that the problem still exists. the csp was in effect from january 21, 2021 to january 21, 2023 . the repair we had done by the independent service center was performed on january 30, 2023. this only days after the program ended. i explained to the ford service center that this was an ongoing problem even in some newer models of ford vehicles. it is documented all over the internet that this problem has persisted since 2015 and ford has still not made it into an official recall. in addition, i told them an emergency repair is defined as when a vehicle needs a repair to ensure no one gets injured during use of the vehicle, and an emergency part is defined as a component or part that is essential to ensure no one gets injured during the use of the vehicle. they still refused to reimburse me for the repair. ford corporation recommended i file this complaint.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the windshield trim on the passenger’s and driver's side detached from the vehicle. the vehicle was taken to the dealer and the vehicle was repaired; however, the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was approximately 30,000. the vin was not available.

The window trim/window pillars keep flying off on the interstate/highway!!! i’ve replaced them multiple times and yet continue to fly off !!!! please recall and replace these on the explorers its sad !!!!

We were driving on the freeway and out of nowhere, the trim next to the windshield completely flew off on the passenger side of the car and then the driver side trim broke in half.

The drivers side trim piece that runs vertically on the edge of the windshield and holds the rubber gasket in place came loose at the top and allowed the rubber gasket to flap around and hit the window, trim, and windshield. i was on the highway for a relatively short distance so it didn't come off completely. if it had flown off the car it could have caused an accident or hit someone else's vehicle causing damage. i am assuming there is some type of clip or screw? that has come off allowing the trim piece to come loose at the top. i have notified the dealership where i purchased the vehicle. they have not responded yet. i have not contacted anyone else about the incident.

The contact owns a 2016 ford explorer. the contact stated while driving 35 mph, the vehicle started jerking while depressing the accelerator pedal. the check engine warning light was illuminated. due to the failure, the contact had the vehicle towed to a dealer to be diagnosed. the contact was later informed that the water pump was defective, and the contact was provided an estimate for the repair. the manufacturer was notified of the failure. the vehicle was not repaired and remained in the possession of the dealer. the failure mileage was approximately 58,900.

The contact owns a 2016 ford explorer. the contact stated while driving 70 mph, the front passenger’s side windshield trim detached from the vehicle. the contact also became aware that the front driver’s side windshield trim was loosened and almost detaching from the vehicle. the vehicle was taken to the dealer and the contact was informed that the windshield trims needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 65,000.

The contact owns a 2016 ford explorer. the contact stated that while attempting to shift the gear shifter into park(p), the transmission failed to shift as needed. the contact stated that the transmission would only shift into reverse(r). an independent mechanic flipped an unknown switch, and the contact was able to drive her vehicle to her residence; however, when the contact attempted to shift the transmission into park(p), the transmission would only shift into reverse(r). the contact's son flipped the switch, and the contact was able to shift the transmission into park(p). additionally, the check engine warning light illuminated intermittently. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 152,000.

The gear will not go into park. i put the gear in park and the car started to roll. i looked at the dashboard and it said it was in reverse. with the car in the reverse position, it will not start.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 15-20 mph and then attempting to park the vehicle, the high engine temperature message was displayed. the contact parked the vehicle, and her husband inspected the vehicle and became aware that the coolant level was low. the vehicle was taken to an independent mechanic who informed the contact that the failure was due to the water pump not operating as designed. the vehicle was not repaired. the contact called the local dealer, but the vehicle was not diagnosed nor repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 123,000.

While driving at highway speed, about 70 mph, passenger side window pillar trim separated and flew off of a 2016 ford explorer limited. do not know if part hit other vehicles. vehicle has approx 78,000 miles.

Driver a pillar molding flew off and hit the driver's mirror and driver's side window doing 70 mph. amost resulting in a accident.

My ford explorer 2016 windshield outer trim fell off while driving causing major danger on the highway.

The contact owns a 2016 ford explorer. the contact stated while driving 55 mph, the front driver’s and passenger’s side pillar covers detached from the vehicle. the vehicle was taken to the dealer and the contact was informed that the vehicle was previously repaired under nhtsa campaign number: 21v316000 (structure) and stated that the pillar covers were not a part of the repair. the vehicle was not repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline. the approximate failure mileage was 100,000.

The contact owns a 2016 ford explorer. the contact stated that while inspecting the vehicle, fluid was discovered dripping from the subframe. the vehicle was taken to the local mechanic who diagnosed that engine coolant had leaked from the vehicle due to a faulty water pump. the contact was advised that the water pump needed to be replaced. the vehicle was not yet repaired. the local dealer and manufacturer were not notified of the failure. the failure mileage was 142,000.

The windshield trim panel on passenger side suddenly flew off while i was driving on the highway. apparently this is a focus of investigation already (investigation: pe 23-001).

We are hearing a loud noise on our '16 ford explorer platinum when turning the steering wheel. it only has about 62,000 miles. the service department at our local ford dealership stated that the noise likely means the steering rack could lock up at any time while driving. it could happen soon or never. the cost to repair is about $3000. it is a common & known issue on this ford model. how can this not be on a safety recall? if the vehicle is in the middle of traffic when the steering locks up, it could be tragic, possibly causing an accident that could take lives. there are no warning lamps or messages warning of any issues. are we to pay $3000 for the replacement part & labor with just a possible guess of what defect the noise may cause? how is ford not responsible to repair this known defect?

While driving on freeway 10 on june 23, 2023 around the palm springs area the passenger windshield side panel flew off. there were considerable wind gusts while driving at average traffic speed around 70 mph. the driver windshield side panel flew off on june 2020 on the same freeway also during wind gusts. i fixed the driver side panel by ordering a replacement part and used additional epoxy reinforcement which proved more effective than just original affixing as the part still remains affixed in place.

The contact owns a 2016 ford explorer. the contact stated that while driving at various speeds, there was a grinding and squeaking sound coming from the steering column. the vehicle was taken to the local dealer who diagnosed that the noise was due to a faulty steering rack and pinion. the contact was informed that the rack and pinion needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 40,000.

The power steering assist failed and malfunctioned. power steering assist does not work either standing still or driving. turning engine off and back on corrects the problem but problem comes back without warning when driving. this conditions creates dangerous situation of crash or injury. no inspection has been done yet but will have it repaired tomorrow. warning message on dash says, "loss of steering power assist". also, messages light up, "service advance trac" and "hills start assist not available" there were no prior warning lamps or messages of symptoms of problem prior to failure.

The windshield trim on right side of the car is coming ungluded. now weather strip is flapping all over the place damaging my passenger window and mirror. i am now noticing trim is coming unglued on drivers side door. i already replaced the passenger door trim a few years back. please help us consumers by demanding that ford issue this recall. it is clear this is a defect in their vehicles.

In the past week or two i have noticed the steering in my 2016 ford explorer starting to feel "heavy" and that progressed to being really stiff and kind of hard to turn. called ford and they advised to have the vehicle examined. took the car to my preferred repair facility and there were no codes for an issue; they found my battery was bad and suggested changing it to see if that would help the steering. battery was replaced and still issues with the steering, the mechanic at my facility said "the rack is still bad". i will make contact with ford again however based on the number of complaints i see from others i am sure that will get me no where. it appears there are hundreds of complaints about this issue i see for the 2016 explorers, and many others from prior years too. and these are just the people who have taken the time to complain. this clearly can turn into a large safety issue if people aren't able to control their vehicles while operating. i have no issue with making repairs to my cars, things break. i do have an issue with having to go into my own pocket to fix issues that are a known problem. while not safety issues i also have two other seemingly "known" issues with my car. the rear air conditioning line is leaking so my air is out; and the paint on my hood is bubbling and chipping away, apparently an issue with manufacture of the hood.

Power steering gear rack assembly failed. lost power steering assist when turning at intersection and almost lost control of vehicle to collision and pedestrian injury. power steering assist recovered after engine shut down and restart and again lost power steering when driving around curve and almost collided with on coming traffic head on. afterwards the power steering did not recover and it was confirmed defective and replaced by midas repair shop. there were no warning lamps, messages or symptoms prior to failure. the messages that appeared on the dash display after failure are: 1. steering assist fault - service required. 2. hills start assist not available. 3. service advance trac.

I was driving down highway 90 in houston tx, doing roughly 60 mph when all of a sudden the drivers side window trim, i believe it's called a pillar, just detached and flew behind the car causing the cars behind me to swerve almost crashing into each other. when it detached, the car besides me abruptly swerved to the right almost hitting a car which caused them to swerve back towards me, almost hitting me which caused me to swerve towards the right almost hitting a concrete barrier. i drove maybe a block up, pulled over and had a panic attack. this could have been a horrific outcome and would have had to carry the responsibility, that's if i didn't get injured by the wall, things could have been very bad maybe deadly if everyone wasn't paying attention. i'm actually mentally disturbed by this. there was no reason for the part to fly off, it just popped off on its own. this needs to be fixed immediately before someone dies.

While driving/turning vehicle becomes hard to steer as if power steering is failing. it will tighten up and loosen consistently. most noticeable when turning or shifting lanes. started out being occasional then increased within a couple weeks. on occasion, there is a faint winding noise coming from the steering column. no noises noticeable from the outside as of yet. mechanics can not figure out the issue. no codes or visible failures.

While driving on the interstate and set mph were 55, a series of notifications popped up on my dashboard. one stated “steering assist fault repair required.” after i hit ok to clear the screen my steering wheel tightened up and locked and caused me to almost crash into another family. we were able to move it to a safe location.

The steering felt stiff as i was pulling out this morning. it was fine yesterday, and today it felt as if the lane assist was trying to be active when it didn't need to be; i can street the car, but it feels like it's constantly trying to correct the course and keep the car going straight forward. i tried turning off the land assist to see if it changed, but didn't really see a difference. speed did not matter; it was noticeable at all speeds. the car was recently repaired due to a turbocharger failure, and at that time they discovered and also repaired the front drive shaft; it has operated perfectly until today.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the roof of the vehicle. after a visual inspection, the contact became aware that the passenger’s side roof rack rail had detached from the roof. the vehicle was taken to the dealer and the contact was informed that parts for the repair were not available. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 21v316000 (structure) however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 99,000.

Vehicle is experiencing a loss of power steering at all speeds. steering stiffens and loosens erratically. repair shop reports failure to electronic steering system and state that a replacement of the electronic steering gear assembly is required.

Coolant, water pump, and timing chamber. last year i had it replaced for $1,800 not knowing this is a common issue for the make and model. never received any info concerning a recall about this issue or other recalled issues. in 1yr the water pump has malfunctioned again causing the engine to overheat and oil leakage.

Windshield trim blew off going down the interstate. i replaced it and it blew off again! now i have extra wind noise and i’m scared it’s going to leak. i would try to glue another one down but do not want to affect my windshield integrity.

The seat belt buckle for the second row passenger-side broke, making it impossible for the seat belt buckle to lock. ford said the part was back ordered. when the part arrived and the car was being fixed, we received a call from the service manager advising the second row driver-side buckle broke as well. this seems to be a recurring issue.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign numbers: 21v316000 (structure), 21v537000 (suspension), and 19v435000 (suspension). the contact stated while driving 35 mph, the steering wheel became stiff. the power steering warning light was illuminated. the vehicle was steered to the side of the roadway. the vehicle was restarted and returned to normal operation. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was unknown.

Windshield trim piece came loose and broke off while driving on the highway. i had to tape down the part that was still on there two times before i could have it repaired so that i did not lose the rest of it on the highway and cause an accident. the driver's side failed first and now my passenger side has split apart and is rattling while on the highway, so i have to have both sides repaired out of safety concerns!

The contact owns a 2016 ford explorer. the contact stated upon conducting a routine inspection on the vehicle, he became aware that the battery was leaking acid onto the terminal connectors, and the terminal connectors were severely corroded. the vehicle was taken to the dealer, where the battery and the terminal connectors were replaced; however, the failure reoccurred. the vehicle was taken back to the dealer, where it was diagnosed that the battery and the terminal connectors needed to be replaced again. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 36,421.

I have had a malfunction with what may be the front right break or steering component. occasional metal on metal/grinding noise made when making a hard right turn or reversing left. vehicle had been taken in a few times after purchase (honda dealership), sound was duplicated but no issue detected by mechanics. vehicle has been taken to ford and no issue detected. no warning lamps have ever come on.

While driving on the highway, the passenger side windshield trim flew off hitting my windshield. i've been told by the police that it happens frequently on their vehicles, but never thought it would happen to me. it did. now. i have to pay for the repair and it could have easily caused an accident, because it scared me so much that i swerved thinking something hit me. which it did. my own car!

The contact owns a 2016 ford explorer. the contact stated while cold starting the vehicle, the check engine warning light was illuminated. the contact stated that the vehicle seemed to be operating normally; however, the check engine warning light remained illuminated. the contact stated that after a week with the check engine light remaining illuminated, the vehicle was driven to a local dealer where it was diagnosed and determined that the long block needed to be replaced. the vehicle had not been repaired. the contact researched online and related the failure to manufacturer customer satisfaction program number: 21n12 - short block replacement after coolant intrusion (engine and engine cooling). the manufacturer had been informed of the failure. the failure mileage was approximately 72,000.

The contact owns a 2016 ford explorer. the contact stated while making a right turn, there was a grinding sound coming from the steering wheel. there was no warning light illuminated. the vehicle was taken to an independent mechanic and the contact was informed that the steering rack had failed and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline. the failure mileage was 96,500.

The drivers side windshield trim panel came off of the car while driving down a highway at 55mph. luckily, there were no other cars on the highway and no further damage or injury occurred.

The windshield trim blew off while driving on the highway. happened so fast i couldn’t tell if it blew into the ditch or what happened to it. could have easily hit a vehicle behind me and cause an accident. very distracting for the driver as well. i almost veered into other lane with oncoming traffic with how loud and surprising it was.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 70 mph, the driver’s and passenger’s side windshield trim panel detached. additionally, while driving, the roof rail detached. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to nhtsa hotline. the contact stated that the failure was related to nhtsa action number: pe23001 (structure). the failure mileage was 98,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the air bag warning light illuminated intermittently on the instrument panel, causing the deactivation of all the other air bags. the vehicle was taken to the dealer, who diagnosed failures with the seat belt wiring harness and seat belt pretensioner on the second row. the vehicle was repaired three times for the same failure, but the failure persisted. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was 80,000.

Ford dealer reports 3 toe link recalls are for 2013-2017 ford explorer are not on my 2016 ford explorer limited but my toe links are out of spec and unable to be adjusted. private mechanic (independent service center) reports this condition can lead to a crash. vehicle was purchased and driven in new jersey. vehicle is available for inspection. no warning lights or messages.

Power steering rack - the steering wheel turns hard and does not return to straight on corners without heavy assist. the tires or bearings are loud when turning.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 70 mph, he heard an abnormal vibration coming from the passenger’s side front door. the contact stated that a plastic panel had partially detached from the windshield pillar. the contact stated that the plastic trim was held on by glue. the contact pulled over and removed the trim. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the passenger’s side and driver's side windshield pillar trim needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 120,000.

The contact owns a 2016 ford explorer. the contact stated while driving at undisclosed speeds, the instrument panel intermittently went blank. the vehicle was taken to a dealer for a diagnostic test. the contact was informed that the apim (accessory protocol interface module) had failed and needed to be replaced. the dealer provided the contact with an estimate for the repair and agreed to cover half the cost of the repair. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the vehicle was not repaired. the failure mileage was approximately 65,000.

I was driven down in orlando fl while on vacation and 3 notifications popped up on the screen back to back. i pressed ok to clear the notifications off the screen because i was unsure what they meant. i soon lost control of my vehicle and was unable to steer. i ended up veering into another lane and almost hit another vehicle. my boyfriend grabbed the wheel from the passenger side to help straighten it up. i was thankful that incident did not harm my family or the other family. i get it towed to pepboys and they inform me i need a new rack and pinion installed and that was going to run me up to $4500. i was also told in the same sentence that the part i needed was out of stock or unavailable pretty much everywhere. i contact another shop and receive a cheaper quote but still no part is available. i contact ford and speak to an agent. not very helpful at all. i mentioned i was looking up the part online and read there are recalls on that. the representative asks for my vin and she tells me there is a recall however not for my vin. i’m livid. here it is going into august and still no parts are available. ford never will i ever buy another vehicle with that name on it. found on road dead is basically coming to light.

On 07/30/2023 the right passenger front windshield trim plus rubber stripping flew off our 2016 ford explorer xl. we were travelling 60 mph down a mountain area from san diego, ca heading into yuma, az. the noise of the trim was so loud hitting the windshield then the windshield panel blew off and the windshield stripping blew off. we made sure no one was behind us as it could have caused damage if the cover would have hit car behind us. vehicle inspection yearly and no signs of any areas of concern. no warning or signs of this part coming off.

Steering issue with our 2016 ford explorer. while driving at 60 mph steering without warning became very difficult to control and lost the ability to easier turn the wheel. we were in a slight curve and it was very difficult to steer back to the middle of the road. we had it looked at by a local ford dealer and were told the electric power assist had failed and caused other electrical issues. if this would have happened in a new high speed off ramp we frequently are on i strongly believe we would have hit the side barrier due to the loss of steering control.

Rack and pinion steering assembly failed. had to replace epas gear assembly and pmi module.

The contact owns a 2016 ford explorer. the contact stated while driving at approximately 50 mph, there was a loud grinding sound coming from the engine compartment. the check engine warning light was illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the timing chain needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 108,000.

Power steering failure no power steering only extreme strength can turn wheel and only when vehicle is moving brought vehicle to bob bell ford in glen burnie maryland vehicle was at dealer for 2 weeks. they could not find a problem picked up explorer. same problem next day no power steering afraid to drive now i have read that many 2011-2016 explorers have had same problem but no recall. please advise

The contact owns a 2016 ford explorer. the contact stated there was an unknown fluid leaking underneath the vehicle. there was no warning light illuminated. the vehicle was taken to the dealer and the contact was informed that the internal water pump was leaking and that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 12,000.

The airbag fault light on the dash of my 2016 ford explorer recently illuminated. i took it to christian brothers automotive, who did a complete diagnostics check. they determined that the inflatable seat belt should read 2.2 ohms but it reading at 5.5 ohms, which is causing the light to illuminate. they stated that the inflatable seat belt needs to be replaced. this appears to be the same issue with a ford recall notice issued on january 21, 2022 under customer satisfaction program 21b11 related to 2014, 2015, and 2016 ford explorers. however, my vin does not appear on the list of effected vehicles and ford is refusing to repair it under the recall until it is added to the list.

Passenger side frame on windshield flew off my car while i was driving on the highway.

Recently noticed a yellow airbag light appearing on the instrument panel. took the vehicle to the dealer and was told that there was previously a recall for this issue, and that a repair was performed. however, the issue has now resurfaced. we are afraid to continue driving the vehicle in this condition, as we feel that it would put us at risk. dealer refuses to pay for the repair, claiming that the recall 'expired' in january 2023. hoping that the nhtsa can assist me in resolving this issue, since there is nothing that i as a consumer could have done differently to prevent this, yet the dealer is demanding that i pay to fix it. thank you.

Both a-pillar pieces have blown off while driving. the first time this happened i had them replaced at a local windshield repair. and now they have both blown off again.

Water pump failure

The mouldings on the side of the windshield have detached multiple times. there is no warning lights, and i have been told by the dealership and outside repair shops that it is a common problem. detachment of these parts puts other motorists at risk of injury. july 2021 driver side flew off on the highway - parts on backorder from dealership so they never repaired it. may 2022 had both sides replaced for $160 since they were done at time of windshield replacement. june 2022 passenger side flew off on the highway (no cost replacement since so soon after last replacement). august 2023 passenger side flew off on the highway and hit a semi, $100 repair quote.

Back in april 2020 (34,418 miles)i began to hear a clicking noise from the front end of the vehicle when turning the steering wheel. i took the vehicle to dealer where i purchased the vehicle (2016 explorer) - they determined the noise to be coming from the "power steering gear assembly". i declined the repair as i wanted to investigate further. the noise would come and go but there was a consistent noticeable point when turning left that the wheel sort of would catch when trying to turn back to the right. i have lived with this expecting at some point their would be a recall as i read of this issue being quite prevalent for the 2016 explorer. i now (8-10-2023) have approximately 75,000 miles on the vehicle and the problem is getting more pronounced. when sitting still and you turn the wheel even just slightly either way their is significant noise from the steering system and i would anticipate it is only going to get worse so i need to have this investigated and repaired. i would encourage the nhtsa to pressure ford motor company to issue a recall for this issue as from everything i see online this is a common issue and is certainly a safety issue.

Complete steering rack failure out of the blue. no previous steering issues. no causal incident. i got in the car in the morning and all of the warning lights were on and there was no power steering. repair cost me $2400 of which $1800 was parts. i've seen scores of people having the same problem and my shop said the ford dealership told them they were repairing this issue "very frequently" this is a very well taken care of vehicle with approximately 70,000 miles.

Trim piece on the front of the vehicle beside the windshield flew off while driving on the interstate. it smacked my windshield and flew off behind me. very big safety concern considering there were other vehicles driving behind me and it could have hit them. i did not see where it went as i was confused as i did not know what the sound/item was at first.

I purchased this car in january of 2021 and in april of 2022 the passenger side front window a pillar trim flew off while driving down the highway. since then, the same thing has happened to my driver’s side a pillar exterior trim, and just this week (august 2023) the b pillar trim that also held my keyless entry keypad has also flown off while driving down the highway. i’ve joined a “5th generation ford explorer” facebook group, and it seems that this is a very common occurrence to many users of this vehicle. i’ve also seen many ford explorers driving around that have the trim pieces missing meaning that either they fly off so often that i am seeing these vehicles during this short time before the owner’s get them replaced, or they flew off and people just didn’t want to fix it because they fly off so often. i’m lucky that all 3 times it happened to me, there weren’t any motorcycles driving behind me that could have gotten seriously injured by these pieces flying off at highway speeds. i really believe something needs to happen to fix this. these seem to be poorly engineered parts if they continually fly off the vehicles, plus ford doesn’t make or sell these parts very cheap so it’s obvious they are just trying to make money while putting lives at risk. i unfortunately do not have specific dates/milage/pictures of my previous incidents, and didn’t think of filling out a report until now when i’m in the middle of replacing my b-pillar, but i can provide the dates and pictures of the piece off of my b-pillar below. i hope this helps. please investigate this and really review this issue. i’ve seen previous articles that mention the nhtsa has received reports of these flying off, but the number of reports was only around 160. i’m sure if anyone from the government reached out to the facebook group mentioned above, along with other ford facebook/social media groups that this would cover like the ford edge groups, they would easily find that this is a major safety issu

The contact owns a 2016 ford explorer. the contact stated while driving 50 mph, the vehicle decelerated independently without warning. the contact was able to pull over on the side of the road and examine the vehicle. the contact became aware that oil was leaking from the vehicle. the vehicle was towed to the dealer and the contact was informed that the vehicle was experiencing the failure listed in nhtsa campaign number: 16v925000 (engine and engine cooling) however, the vin was not included. the vehicle was not repaired. the manufacturer was contacted, and a case was filed. on another occasion while driving 65 mph, the vehicle started overheating with the check engine warning light illuminated. the contact pulled over on the side of the road. the contact examined under the hood and saw smoke coming from the engine. the vehicle was towed to the dealer and the contact was informed that the fuel tank needed to be replaced. the vehicle was repaired. the manufacturer was contacted and provided some assistance with the repair cost and stated that the vehicle was not included in nhtsa campaign number: 16v183000 (engine and engine cooling). the failure mileage was 120,000.

The body-a pillar trim panel doorman on the passenger side. flew off while driving on the highway. i happened to be the passenger this day and if i had the window rolled down a little more, this piece would have hit me in the face. at first, we thought it was a piece of debris from the ground on the highway so we kept driving. but then the rubber part that sits underneath the trim began to flap and that’s when we realized we needed to exit. there’s no way we were going to be able to recovery that piece from the highway. luckily no one got hurt.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was in for maintenance, the mechanic discovered that the water pump was faulty and causing water to leak from the vehicle. the vehicle was not yet repaired. the contact also stated that on one occasion while the vehicle was idling, the message" engine overheating" was displayed. the cause of the failure was not yet determined. the manufacturer and local dealer were not notified of the failure. the failure mileage was 96,000.

On 7/26/2023 the vehicle started a little rough in the morning. at start up the engine light came on. the vehicle was driving fine except for rough morning start. i took the vehicle to a ford dealer but was told i'd have to schedule appointment. at the time i was told that if the engine message wasn't flashing it wasn't too serious. after i left ford i made a quick stop at jiffy lube just to get confirmation. they put the computer on the vehicle and spark plug #3 was misfiring and just needed a tune up. on 8/04/2023, a tune up was performed by a local mechanic. vehicle seemed fine for the next day or two. on monday 8/7/2023 the engine light came back on. the vehicle was taken back to mechanic on 8/8. the mechanic could not determine cause but believed it may be a fuel pump issue since the cold start seems to prompt engine light warning. i picked up the vehicle on 8/9/23, the mechanic told me to take it to a ford dealer. on 8/10, i called ford dealership, they scheduled appointment for monday 8/14/2023. dealershiper called me and informed me i needed a new long block, fuel pump and pressure test. i did not approve the $15,000 repair. the dealership informed me coolant was leaking into engine.

While traveling on i-85n at 70mph, the front passenger tire suddenly came apart from both sidewalls. the tire is a evoluxx capricorn 4x4 hp, 255/50r20, 109v, xl. the tire blow-out only caused minor damage to the inner wheel well shroud.

May 13 2023 bought my car at criswell auto in thurmont, md july 15 2023 lost steering coming around a turn and was able to pull into a driveway. thankfully it was clear. jul 21 2023 i took it to ford for the recall which i was hoping would fix it aug 8 2023 steering assist failed again and i had my 3 year old with me in the car. it was really scary because we were on our towns main road and i had to just go into a restaurant parking lot. thank goodness no one was there or i would have hit them. i couldn't move my steering wheel at all. when it fails these warning and lights show up and make a lot of noise and steering is totally gone service advancetrac hill start assist not available stability control stability control off aug 15 i took my car to ford dealership in hagerstown md they called and advised it was the steering gear assembly and would cost 2100.00 aug 15 spoke with ford to see if they could possibly help me with some of the costs with it being a safety issue. they told me there was absolutely nothing they could do. case number: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The electronic power assist (epas) appears to be sporadically not working. it has not functioned while in the middle of a. turn both while my wife has been driving and also occured with me twice today. when the power assist suddenly cuts out it has the feeling of the steering locking up and can be quite dangerous as it is typically in a turning situation.

The contact owns a 2016 ford explorer. the contact stated that while driving at various speeds, there was a grinding sound coming from the steering wheel while turning in either direction. the steering wheel became difficult to turn and excessive force was needed to steer the vehicle. the contact stated that the steering assist fault service required message displayed. as the failure worsened, the contact lost steering capability of the vehicle and the vehicle was towed to the dealer. the vehicle was diagnosed with a defective power steering rack. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 80,000.

While driving on the freeway at about 65mph, the driver side windshield trim and rubber seal detached. the trim moulding flew off completely and the rubber trim began flapping against my driver window. now i need to look into getting this replaced/repaired. apparently this is a common issue with these model and year ford explorers. this is a serious issue that should be recalled and repaired by ford immediately.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from underneath the hood. the vehicle was taken to the dealer where it was diagnosed and determined that the motor mounts needed to be replaced. the vehicle was repaired. the contact stated that the motor mounts had been replaced three times by the dealer since december 2022. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,300.

#1-my rear passenger seatbelt is being cut by some thing down inside of the back seat where the belt is retrieved. this belt is getting more cuts as it is being used since that is where my grandson now sits. it was not used prior to me having to pickup my grandson. this is very concerning !!! #2 my drivers side front windshield weather stripping keep popping out and is now blown off, very scary. #3 just last week i started to hear some popping noise in the front suspension, but could not tell what it was coming from. just yesterday while making a right hand turn the front suspension and the steering locked up. i was able to turn it back straight after a few seconds as the steering wheel had locked to the right. praise god there were 3 lanes and i was able to make the correction with out incident.

While driving the system made a minimal rubbing/grinding noise when turning. but when you made a turn, either to the right or the left and finished the turn, the steering wheel and wheels do not return to straight as they normally do, and continue in the direction you started without change. the only way to make the vehicle stop turning is to manually return the steering wheel to straight ahead. this could be a problem as you would quickly either move into oncoming traffic or off of the roadway depending on the road. the problem is currently at my independent mechanic and they can reproduce the problem there. there were zero warning lights/lamps/messages or anything else prior to this issue. this all began about one week ago, but was not able to get a mechanic to look at it until today, 8/21/2023. i already checked ahead of making this report and ford has zero outstanding recalls on this, but if you look at online forums, including reddit, there are a noticeable number of identical incidences of this happening. link to one i found [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The water pump failed. the engine overheated and the coolant leaked, causing the engine to overheat. this resulted in the vehicle stalling out in traffic which could have led to an accident. also, the ac was not working properly which might have caused overheating of passengers. the problem has been diagnosed by an independent service mechanic, they are replacing the water pump, which is an extensive and expensive repair. they informed me that ford explorers in this year are known to have this common defect. the engine overheating alert came on while driving. but at this point, this damage was already done.

Passenger side a pillar trim (oem part # bb5z-7803144-aa) detached while driving at highway speed.

I own a 2016 ford explorer sport and i issued power steering failure. i live in west virginia with many hills and turns, i get an error on the dashboard that says steering fault and immediately lose my power steering, if my wife would’ve been driving we would have certainly wrecked cause she would not had been able to steer the explorer, without the power steering working correctly it took alot of strength to steer the vehicle. this is a very dangerous issue and i have seen many complaints and concerns with the power steering issue. i hope you all can help and get ford to recall this and get this problem fixed before people get killed, thanks.

3.5 duratec 3.5 water pump has failed by leaking fluid. fluid may have entered oil system. if this is not a design flaw, i don’t know what is. just stupid!

The contact owns a 2016 ford explorer. the contact stated on several occasions while driving at various speeds, the high engine temperature warning light illuminated. the contact stated that the a/c unit started to blow out hot air only. the vehicle was taken to an independent mechanic where it was diagnosed that the water pump and timing kit needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 76,000.

I was driving down the interstate when the passenger side windshield moulding flew off of my vehicle. parts flying off of a vehicle at 70+ mph could cause accidents and injur other drivers.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, she noticed that the driver's side windshield trim panel had detached. the dealer was not notified of the failure. the vehicle was repaired. the contact related the failure to nhtsa action number pe23001 (structure). the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was 48,700.

The contact owns a 2016 ford explorer. the contact stated that while driving 65 mph, the driver's side windshield trim panel detached and was hitting against the vehicle. the contact veered to the side of the road and cut the trim panel. the contact stated that the failure recurred with the passenger's side windshield trim panel. additionally, the contact stated that the trim panel at the base of the windshield was fractured. the vehicle was taken to an unknown dealer, where it was determined that the entire windshield trim panel needed to be replaced. the dealer informed the contact that he would be charged a fee for the repair. the vehicle was not repaired. the contact related the failure to nhtsa action number: pe23001 (structure). the manufacturer was not notified of the failure. the failure mileage was approximately 100,000.

The contact owns a 2016 ford explorer. the contact stated that on multiple occasions, the door locks failed to open. the contact stated that the rear driver’s and passenger’s side doors failed to unlock as needed. the contact used the key fob remote to attempt to unlock the doors, but the doors failed to unlock. additionally, the contact stated that she attempted to manually unlock the doors, but the doors failed to unlock from the inside or the outside. the vehicle was taken to the dealer where it was diagnosed that the door lock mechanism had failed and needed to be replaced. the vehicle was repaired; however, the failure recurred. the contact stated that the front driver’s side door failed to unlock, and the lock was stuck in the locked position. the contact attempted to manually unlock the front driver’s side door, but the door failed to unlock. the contact stated that she was concerned that during an emergency, she would be stuck inside or outside of the vehicle. the vehicle was taken back to the dealer where it remained. the vehicle had not yet been repaired. the manufacturer was notified of the failure and the contact was advised to contact the nhtsa hotline. the failure mileage was approximately 141,000.

While driving down the highway the passenger side a pillar windshield trim broke in half and flew backwards impacting passenger window. the broken piece of trim remain attached by a rubber seal. at highway speeds this caused the piece to impact the side window many times. had to pull off the road and cut the seal to remove the broken trim.

Water pump is leaking. since it’s in the engine i can’t find any mechanic to work on it. the dealership will be atleast 3k to replace a water pump.

The roof rail on my explorer came off while driving down the road. i did not realize until i got home. it could’ve hit the car behind me, cause them to wreck, etc. i see that ford has a recall for this issue but my model (platinum) is not part of that recall.

The contact owns a 2016 ford explorer. the contact stated while driving 2 mph, the vehicle hesitated while accelerating and the engine was misfiring. the wrench warning light was illuminated. the vehicle had been diagnosed with transmission failure. the vehicle had not been repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 108,000.

Passenger side windshield trim broke and flew off of vehicle as it was being driven.

The steering began making a rubbing noise for a day and the next day the rack and pinion steering completely froze up, not able to turn steering wheel at all. the vehicle was in my driveway when the steering froze so there was no accident however this could have been fatal had this happened on a street or highway, there would have been no way to avoid another vehicle or object. my vehicle was towed to c&c auto who replaced the steering unit with an original ford part.

The rear suspension toe link fractured while driving. the vehicle became uncontrollable and we nearly had a crash. when i ordered a new suspension toe link, it was different from the original one. i became suspicious and went to investigate, because the local dealer had no information and kept saying that i have ordered a wrong part. i saw this recall from ford: [xxx] when i search on your website based on my vin number [xxx] i don't find recalls related to the rear suspension toe link for my vehicle. that's strange because it's a ford explorer 2016 and based on the recall info "affected vehicles were built at chicago assembly plant from sept. 4, 2012, to jan. 25, 2017" the car falls complies. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

While driving on the highway the drivers side windshield trim flew off the vehicle, narrowly missing the car behind me. soon after, the rubber weatherstripping came loose and i had to open my window and pull it inside the vehicle before it, too, flew off and had the potential to hit another vehicle.

As i was driving over a bridge at approximately 45 mph, the a-pillar trim on the driver's side of the windshield broke and flew off of my car and hit the car behind me. then, a few days later, as i was getting my car washed, the luggage rack cover blew off while going through the dryer at the end. coincidentally, i received notice of a recall on the luggage rack system in the mail about 2 months after it happened and that has been replaced but my a-pillars have not.....seems to me they are related issues. luckily, no one was hurt and no accident was caused.

Driving highway speed, top part of driver's side b pillar trim (key entry pad) broke off. this required emergency pullover to try and secure remaining bottom part of the pillar that was attached with keypad wiring. unable to secure, i continued travel on service road at slow rate of speed and secured with duct tape later for my drive home. since ford refused assistance for first incident (11543574 passenger side a pillar trim) i did not report this incident. self-repaired later. additional complaint filed 11543575 for passenger side b pillar trim.

Driving highway speed, passenger side b pillar trim flew off of the vehicle. since ford denied any responsibility with first call (complaint 11543574) i did not contact. self-repaired.

Driving highway speed, passenger side a pillar trim flew off of vehicle. called ford, they responded that no support was available for this incident. self-repaired.

Water pump blew up at 120k miles, motor locked up leaving me in the middle of the road

The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. the piece hit the windshield and then flew off causing me to almost run off the road. thankfully, it did not strike another vehicle.

Windshield trim on right side of windshield detached while driving and flew off behind the vehicle

While driving on the freeway, the driver side windshield trim broke and flew off the vehicle. the safety of the vehicle traveling behind us was put at risk due to the flying debris. there were no warning lamps or messages displayed prior to this happening. the vehicle has not been inspected yet.

The contact owns a 2016 ford explorer. the contact stated that while crossing an intersection at 35 mph, another driver crashed on the driver's side of the vehicle resulting in a t-bone collision. the air bags did not deploy upon impact. both driver-side doors failed to open after the accident and special equipment was used by the authorities to extract the contact from the vehicle. the contact was taken to the hospital and was treated for minor scrapes, bruises, and soreness. the other driver sustained lacerations to the abdomen from the seat belt and also sought medical treatment. a police report was filed. the vehicle was towed to an independent mechanic where it remained in their possession. the manufacturer was notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 109,000.

Twice i have been driving down the highway and have had the right front passenger side trim break off of the car. the first time it was caught between the door and the passenger side mirror and i was able to retrieve. took to the dealer and they repaired. the second time it happened the same piece came off and flew off into freeway. a month ago i heard a loud noise while driving sounding like something struck my car and it was the molding on the passenger side door window that came off while driving down the interstate and was unretrievable. i have taken to repair shop to be replaced and see if any other possible issues with the trim and they have found cracks in the same trim pieces on both side rear windows.

Steering locks up at high way speeds, cannot turn wheel on any direction. i have had a close call to a head on collision on the road way because i could not turn my wheel. previous years of this model and have the reported issues, multiple online threads of this same model or newer with this issue also. i pay monthly for a car i can’t safely drive, it will get me or someone else killed. it’s a $3000+ repair and ford refused any financial assistance for something they know is a common issue! this car is going to kill someone!!!!

The contact owns a 2016 ford explorer. the contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. the contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. the check engine warning light was illuminated. the contact stated that the failure had been recurring. the vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 121,000.

The power liftgate stop working. the liftgate light on dashboard shows liftgate open and the power liftgate does not work open nor closes.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle shuddered and made an abnormal sound. the contact was able to pull to the side of the road. the vehicle was towed to an independent mechanic, where it was diagnosed that the driveshaft was fractured at the ptu connecting point. the mechanic determined that the failure was related to nhtsa campaign number: 20v692000 (power train) and referred the contact to the dealer. the vehicle was towed to the dealer, who informed the contact that the vin was not included in the recall. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was unknown.

Faulty power steering making noise while turning, difficult while driving because power steering seems to be failing. making it hazardous to drive because it is difficult to keep straightforward in the road. day before occurrence the back hatch (lift gate is ajar) would not open and shows light on dashboard and not sure if it's electrical or related to power steering. only open manually through back of vehicle.

Hello, i have a 2016 ford explorer limited with vin [xxx] . i have 90k miles on it and my water pump failed like it did for many many people for this model. this is a systemic issue at this point and i don't understand how there is not a recall for this issue with ford. the cost to repair this issue is at more than $4k. this is a basic design issue that must be addressed by ford. thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Tires damaged due to a rear toe link not having proper alignment adjustments. i was told to buy aftermarket products because the two ase certified shops could not align my rear suspension. i've chewed through two pairs of brand new tires in less than 4 months.

The roof rail cover blew off going down the highway on saturday 9/23/23. i'm not sure if it hit any cars. i saw it fly off in my rearview mirror but there was nothing i could do.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 70 mph, the temperature gauge indicated that the engine was overheating. the check engine warning light was illuminated. the vehicle was towed to the dealer who determined that the water pump had failed and needed to be replaced. the vehicle was repaired. approximately, a year and half later the failure reoccurred; however, the vehicle had not been repaired a second time. the manufacturer had not been made aware of the failure. the approximate failure mileage was 90,000.

In july 2023 my airbag light appeared on my instrument panel. i checked seat belts but all was good. i had the ford dealer diagnose and they said that the rear seat belt airbag was out of compliance. i am the original owner of the vehicle and asked if this was under any recall or tsb. they checked and said that it was no longer under any repair order and that it would cost me approx. $1100 to fix. they also said that no air bags would work in my vehicle and that they could not just turn the light off on the instrument panel. my vehicle is available for inspection and repair. i no longer feel safe for myself, my wife or my grandchildren riding in the vehicle. the airbags are critical safety feature and should last the life of the vehicle. my vehicle sits in the garage mostly and only has approx. 67000 miles.

The contact owns a 2016 ford explorer. the contact stated that while at a complete stop, the vehicle was shifted into drive(d) and the brake pedal was released; however, the vehicle started shuddering and jerking significantly. additionally, the contact stated that the vehicle hesitated to shift into the intended gear while driving. the contact stated that the failure had been recurring while driving. the check engine and the power train warning lights were illuminated. the vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. the vehicle was not repaired. the contact stated that the insurance company later informed her of ford campaign number: 20b27, which she related to the failure. the dealer was notified of the failure. the manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the campaign. the manufacturer referred the contact to the nhtsa hotline for assistance. the vehicle was not repaired. the failure mileage was approximately 121,000.

On december 17th of 2022, i was driving my car when it abruptly became sluggish and felt like it wasn’t shifting gears correctly. after coming to a stop, when i resumed driving, it sounded like the engine was getting gas, racing, but the car was hardly moving at all. then it seemed like it would shift into gear suddenly and lurch forward. a warning light came on the dashboard stating there was a “powertrain fault.” i was less than a mile from my home at the time, so i limped home, parked in my garage, and then looked up the issue in my owner’s manual. it said to quit driving it and to get it to a ford dealership. the car was not driven thereafter. i had it towed to the ford dealership, who did not honor my extended warranty because it wasn't towed in until 4 days after its expiration, despite having the failure occur while it was under the extended warranty. according to them, they couldn't tell from any "black box" that it happened while under warranty. so i was stuck for $6,031.55 for the repair. i implored the dealership to at least help me out with the price, but they would not. i wrote to ford and explained in detail the event, and i sent that letter to every department i could find within ford that may be able to help me or pass my letter to someone who could help me. no one ever even bothered to reply. the $6,000 expenditure was hugely hurtful. i had to leave it with the dealer for almost 3 months before i could pay. and this was a certified pre-owned vehicle with 53,000 miles on it. maybe you can help? the repair bill was $6,031.55.

The contact owns a 2016 ford explorer. the contact stated that after it had rained, water entered the vehicle through the sunroof and would accumulate inside the roof of the vehicle. while coming to a stop while driving, the water would flow to the front of the vehicle and leak inside the cabin through the ceiling light console. the contact had taken the vehicle to a dealer on multiple occasions where they replaced the flooring and the sunroof; however, the failure returned after each repair. the vehicle was also taken to an independent mechanic where the contact was informed that the drain tube inside the sunroof had become clogged which resulted in water accumulation inside the vehicle. the manufacturer was notified of the failure but offered no assistance. the contact was referred to the nhtsa hotline. the vehicle was not repaired. the failure mileage was unknown.

2016 ford explorer v6 ecoboost with only 63,000 miles, the water pump is leaking. this is a well known failure with hundreds if not thousands of complaints. the repair is extensive and costly for a $70 part that is known to fail. a water pump seal and/or rubber gasket failure will result in water leaking into the engine and the engine either going into limp mode or shutting down. the occupants of the vehicle can be put in an unsafe situation anytime there is an engine failure, for example, an engine failing in an intersection, or on a long drive in adverse weather in the middle of nowhere, or in the dark on an unlit highway. ford is very aware of this problem and this water pump design should be on a recall list. i expect nhtsa to require ford to fix this major problem. i haven't taken it to the shop as i know exactly what is wrong, and i want ford to fix this problem before i am put in an unsafe situation. there were no warning signs other than the coolant under my vehicle, the vehicle heated up, and i had to add coolant. i was almost that victim with a catastrophic engine failure.

November 1, 2022 my car went to the dealership because the check engine light came on. we had it towed to our local repair shop and they suggested it go to the dealership as it appeared that there was a crack leaking fluid into the engine. it was at that time i was notified that i was going to need a new engine and it was suggested that i go through ford motor company for assistance to cover the replacement. they agreed to covering 60% of the repair. i waited until july for an engine to be available. i picked up my car on 7/16/23 and on 8/15/23 it was towed back to the dealership and determined that the new engine had failed. another new engine ordered and we are still waiting to get my car back. possibly it will be back next week.

Car has inflatable seatbelt in the second row bucket seats. i am unable to find any car seats that are safe to use in this vehicle once you move from tether position have visited local dealership and called ford for assistance. none of which are able to assist with this which puts children in great harm as no car seat can be safely used

My check engine light came on and began blinking. i had the car towed to a local shop to avoid any additional damage to the engine. the shop determined the car had significantly overheated due to a faulty water pump and the engine would have to be replaced. leading up to this my check engine light never came on and the temperature gauge never spiked; there was no indication it was over heating. after being quoted $9k to replace the engine, i called the dealership looking for help. they are aware of the extensive issues i’ve had with my vehicle but were unable to help me because i’m over 100k miles (i opted for the extended service plan) and suggested i call the ford customer service line in hopes they could assist. i was denied a claim due to my mileage and instructed to write a letter to the ford customer relationship center to escalate my case. i was told my case would remain on file and i would be notified if a recall was issued at a later date. i asked if a recall was issued would i still have to be in possession of the vehicle to receive any monetary reimbursement, she advised that i would need to have my original receipt from the purchase of the vehicle and the recall would have to specifically state that they would reimburse those who paid out of pocket to get their vehicles repaired. i am without a car until i figure out how to pay for the repairs or buy a new vehicle; i was not expecting my trade-in value to be $0 and ford couldn’t care less.

The contact owns a 2016 ford explorer. the contact stated that while driving at 70 mph, the vehicle accelerator pedal was stiff. the contact pulled over and noticed abnormal noises coming from the engine. no warning light was illuminated. the vehicle was towed to an independent mechanic to be diagnosed. the contact was informed that the failure was due to a defect in the motor. the vehicle had not been repaired. the manufacturer was made aware of the failure and advised the contact to contact the nhtsa hotline. the failure mileage was approximately 105,000.

Last night check engine light turned on. i called the dealer to get an appointment first thing next morning to get it checked. in next 2 minutes engine coolant over temperature sign turned on. i got scared and stopped the car immediately and got it towed to the dealer right away. got a call from the dealer saying that the engine blew up and needs to be replaced. to my question how this could be the case for the engine to blow up within 2 ninutes of the furst check engine sign turning on, i was told by the dealer representative that the engine damage was done before even warning lights got on. this is unacceptable and extremely dangerous! car failed to provide proper warnings which caused very dangerous to the safety and ireversable damage to the car. ford denied any liability although the car mileage is still under 50,000 miles. this is clearely ford liability and very serious question of safety. this needs to be addressed on a very urgent basis. i am not even talking about the high quote of $12000 repair quote for the engine replacement that i have to face at the dealer for the defective vehicle manufactured by ford! this is unacceptable!

Water pump failure, engine coolant leakage from water pump

Leaking coolant. water pump failure.

Both front windshield trims flew off while driving. each side different days. on highway driving when saw something fly on side of my vehicle and almost hit vehicle beside me. i was forced to pull over check my vehicle and noticed windshield trim missing.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was being serviced, coolant leaked into the engine. no warning light was illuminated. the vehicle was taken to a dealer to be diagnosed. the contact was informed that the failure was due to a faulty water pump that needed to be replaced. the vehicle had not been repaired due to parts not being available. the contact stated that the dealer had the vehicle for a month because of the part being on back order. the manufacturer was made aware of the failure and confirmed that parts were on back order. the failure mileage was unknown.

The windshield trim on the passenger side of my 2016 ford explorer came flying off my car while i was traveling at about 70mph. the piece flew upwards and backwards. i was not able to see if it hit any of the cars behind me. i was not able to stop to retrieve the piece. i've included a picture below. my car is available for inspection upon request. the safety of the drivers behind me was obviously put at risk having to dodge the flying part. i have not brought the car in for the repair yet, so they have not inspected it, nor has the police or insurance company. i just wanted you to know about it. there were no symptoms before the incident occurred.

The vehicle starting making a clunking noise while doing turns. while making a right hand turn, the steering wheel stuck and i had to yank it back (left) which caused a loud popping noise. took it straight to the auto shop and next day was notified it was the steering rack and pinion.

Sudden deceleration due to p2112 code, electronic throttle body stuck closed.

I was driving my 2016 ford explorer on i-65 october 19, 2023, in the afternoon. i thought something flew off of one of the two semis in front of me and hit my windshield on two separate times, within a few seconds of each other. when i arrived home, i checked to see if i had any damages, and i was surprised to see pieces missing from the passenger side of my windshield. this morning, october 20, 2023, i went to a local ford dealership and was informed there is no recall regarding the upper and lower pillars (windshield trim pieces). i called ford headquarters and was told they hadn't heard of this issue before, and i filed a claim. i researched and found two articles: january 31, 2023, usa today and carscoops, february 03, 2023, regarding nhtsa investigating these same pieces flying off of ford explorers, and i found pictures on the internet that look exactly like my vehicle when these pieces flew off.

The driver side panels on my front windshield flew off while driving on the highway and then the passenger side broke and the lining ripped out slapping the side window. i know at least 4 other people whose explorers have done the same and see them all the time driving around broken and gone. how is this ok? it could have hit another car or person when it flew off.

The contact owns a 2016 ford explorer. the contact stated that while driving uphill, the vehicle hesitated while depressing the accelerator pedal. there was no warning light illuminated. the vehicle was taken to a dealer and the contact was informed that the torque converter was defective and needed to be replaced. the manufacturer was notified of the failure and informed the contact that the vehicle was not under recall or warranty. the vehicle was not repaired. the failure mileage was approximately 70,000.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, the vehicle jerked and independently shut off while on the freeway. the contact stated that the accelerator pedal was depressed to the floorboard during the failure. the contact pulled to the side of the road and was able to restart the vehicle after 45 minutes. no warning light was illuminated. the vehicle was taken to a dealer to be diagnosed. the contact was informed that the canister purge valve needed to be changed. the vehicle was repaired. after a several months, the failure had reoccurred. the vehicle was not diagnosed. the contact was informed that the failure could be due to a faulty throttle body. the vehicle had not been repaired. the manufacturer was made aware of the failure and determined that the vin was not included in a recall. the failure mileage was approximately 127,000.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was parked, the contact became aware that there was an unknown fluid leaking from the engine compartment. no warning light was illuminated. the vehicle was taken to a dealer to be diagnosed. the contact was informed that the failure was due to a faulty water pump. the vehicle was repaired. the manufacturer was made aware of the failure and advised the contact to call the nhtsa hotline. the failure mileage was approximately 68,480.

Middle row, passenger side seat belt buckle is broken & will not latch. this is where my 9yr old sits & there is no reason or cause for this to break. my vehicle has the inflatable airbag seatbelts on this row.

The contact owns a 2016 ford explorer. the contact stated that while the vehicle was pulled over on the side of the road, the steering wheel became firm. the power steering assist warning light was illuminated. the vehicle was towed to a dealer to be diagnosed. the contact was informed that the electronic steering unit was faulty and needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and determined that the vehicle was not under warranty. the failure mileage 30,476.

Back up camera went out and later came on. today we have been driving the last hour with airbag indicator on. camera incident was 10-29-2023.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, she heard an abnormal sound coming from underneath the vehicle, and the vehicle was shifting hard. no warning lights were illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the gear position sensor. the vehicle was not repaired. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 12,000.

All of the moulding, seals & rubber windshield trim/gasket around the windshield has failed. it has cracked, broken off and much is now missing off the vehicle. now when i drive the vehicle it makes scary noises due to the cracked/missing moulding/seals. this has created some scary driving situations that almost caused accidents while on highways. now i worry my windshield will leak and damage the interior. this does not seem to be something that should be happening to my ford explorer and why isn't this a recall issue.

Passenger side windshield molding trim flew off on the highway speed.

In 2021, driving down the highway, our driver side windshield trim partially broke free and started smacking against the driver side window before breaking off and flying behind the vehicle. then in july 2023, the passenger side windshield trim broke free on the highway. appears the rubber seal disintegrates allowing the wind to grab it and rip the plastic trim piece off the vehicle. currently, the rubber seal on the engine cowl windshield trim is disintegrating also.

The steering rack failed while operating the vehicle at approximately 40 mph resulting in a near total loss of steering. it required extreme force to turn the steering wheel to avoid oncoming traffic on a bend in the road before finally moving out of the roadway. the warning message displayed at the time of the fault was "steering assist fault service required." the component had to be replaced when it was evaluated by the ford dealer

My explorer engine blew a head gasket while i was driving and i had to maneuver quite a bit to avoid having multiple accidents. i had it towed to a shop and they said the engine was bad and caused by a known problem with ford ecoboost engines.

My side pillar on the passenger side of my 2016 ford explorer door came off and i had to buy a new one. now my a-pillar on the drivers windshield has come off as i was on the freeway. this is safety issue for me and other drivers who may be struck. i read that this is a known issue with the 5th generation explorers. i wanted to see if ford has acknowledged this and has a fix in place for this issue. thanks

I was driving on the highway and heard a loud noise didn’t know what it was until i got home and realized my windshield trim on passenger side was not on there anymore. it had flown off while driving down the highway.

I was stopped at a major intersection (very busy) at a red light when my car quit. i tried to restart the car but nothing happened. i was at the bottom of a hill, which has a turn not long before you reach this intersection, the speed limit is 45 mph but its normal for cars to average 50-60 mph. i put my flashers on and called aaa. cars were piling up behind me trying to get in the other lane, horns were blowing, it was a dangerous situation! i had to remain in my car as it was not safe to get out and try to get to the side of the road. after about 15 minutes i tried to start the car again, i was able to get it going and remove myself from an unsafe situation. the car was not running properly, it was "bucking" and trying to stall, fortunately i was able to get to a safe area to pull over and get it towed. the above was written by my wife, i was not there. i am a retired staff engineer for a major oe and have authored many recalls over my 35 years. this issue is a dangerous pattern failure that ford issued a stop sale for. the failed part, the etb located on the throttle body is used on multible models with exactly the same failure. how this hasn't been recalled is amazing. this is a known safety problem, pattern failure of the etb across madels lines that use that engine (3.5). my car is safe now but what about the ones that will failure tomorrow?

The rear toe suspension link failed on my ford 2016 explorer sport for the 4th time on 10/20/2023 while i was driving. i heard a pop and lost total control of my vehicle. my vehicle immediately veered right going down an embankment. thankfully trees where there to stop the vehicle from going into a roll. my safety was put at risk. i could of died. i have sustained injuries physically and mentally fromt he crash. my children were just in that car, i had just dropped them off at school an hour prior. no warning lamps. the police only did an accident report. my insurance has been contacting me about the noise i heard right before loosing all control. the rear suspension toe link has been recalled and fixed three times prior to this happening. this is the forth time this part has broke on me. this time i am lucky to walk away.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 60 mph, the vehicle was not accelerating as needed with the accelerator pedal depressed. the contact stated that the check engine warning light illuminated, then flashed several times and then turned off. the contact stated that the loss of motive power failure was intermittent but had reoccurred. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump and timing belt needed to be replaced. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 153,000.

I [xxx] went with my mom [xxx] to buy a vehicle off of [xxx] . it was a 2016 ford explorer. i payed 13,000. the began to lose control when driving on a bumpy road and while braking i took the car to a ford dealer and had some repairs, but they didn’t find the problem. i used the car sparingly and within two weeks it got much worse. very unsafe to drive i brought it to another ford dealership and i paid for substantial repairs for the suspension. the first time i drove it on a bumpy the car lost control again. i managed to regain control and drive it to the side of the road and had someone pick up the car. i went to trade the car in and learned the vehicle had been in two accidents and was reported as a total loss. per the carfax report. we were never told it was a salvaged vehicle or we would never purchased it for our family vehicle. the vehicle is too unsafe to put back on the road. i bought a 2017 ford explorer at a dealership and traded in the 2016 ford explorer at a significant loss. the vehicle was in my possession for approx. two months where it spent most of the time in different ford repaid shops information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

When traveling at highway speed the side fins fly off. i have had them replaced 3 times now at dealership. thank god there was not someone behind me - especially on a motor cycle it could of killed them

The automatic tailgate in my explorer sport accelerates when closing creating a serious amount of force that could kill a small child or even an adult if striking them in the head or neck. i'm shocked that this hasn't been a recall issue for ford vehicles because of the amount of speed and force this tailgate is generating. it hit my wife [xxx] ) in the head unexpectedly a couple of months ago when she was unloading groceries from the back of the car. until then the tailgate functioned normally. i took the car to the dealer in santa monica and they said they did not see any safety issues but instead said i'd have to pay a couple of thousand dollars to replace the motor. this makes no sense since the motor is hyper functioning and it's more likely a failed safety sensor or actuator that's causing the motor to accelerate the tailgate closure. the internet has a method to reset the sensor by removing and then replacing the fuse, but i do not believe the dealer attempted that process. this is a severe safety issue that ford should immediately address and fix. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

1. component: electronic throttle body 2. our vehicle shut down (limp home mode) on the interstate traveling at high speeds. we narrowly avoided catastrophic accident with other vehicles on the road. 3. the problem was confirmed at the dealership where it is currently being replaced at our expense of roughly $1,000.00 4. only inspected by dealership (crain ford little rock, ar) 5. no warning until the part failed. we received airbag light and service light during shut down on the interstate. i have called ford pleading with them for some assistance with this large bill, which is hard to deal with right before christmas with 2 children. i was told that my vin# was not effected even after ford posted a notice for 2016 ford explorers electronic throttle body replacement. ford customer service ended our call after stating that nothing can be done due to this not being a recall item yet. however i do have a 2016 ford explorer that does have a etb issue and i hope that my letter will help others before fatalities start adding up due to this unsafe part. i feel that we should have received a letter as soon as ford realized that my 2016 ford explorer could potentially have this issue. i realize that's not what large corporations practice especially when it would hurt profits, however we are dealing with human lives and families. i have included the ford campaign number for 2016 ford explorer etb replacement for reference, i truly hope you are able to spare the lives of so many family's trusting safe passage in a 2016 ford explorer. campaign #16b32

The contact owns a 2016 ford explorer. the contact stated that water was accumulating in the rear driver’s side cupholder. in addition, the contact also stated that water was leaking through the rear speakers as well. the vehicle was taken to a dealer where the vehicle was diagnosed with a crack in the driver-side roof rack panel which was repaired out of pocket. the contact was assured by the dealer that water pressure tests were performed on the vehicle which showed that there were no present leaks on the vehicle. upon return of the vehicle, the contact stated that the passenger’s side of the vehicle had experienced the same failure. the failure was later linked to nhtsa campaign number: 21v316000 (structure) however, the vin was not included in the recall. the manufacturer was notified of the failure and the contact was provided a case number. the contact was also referred to the nhtsa hotline for assistance. the vehicle was not repaired. the failure mileage was approximately 50,000.

The contact owns a 2016 ford explorer. the contact stated while driving at approximately 55 mph, there was smoke coming from the engine compartment. additionally, the "ptu failure" message was displayed before the vehicle stalled. the vehicle was towed to the local dealer who diagnosed the vehicle and determined that the transmission had failed due to the faulty "ptu". the contact was informed that the transmission needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 15,000.

Passenger-side a-pillar molding windshield outer trim flew off while driving on the highway.

2016 ford explorer at 81,000 miles the steering rack is considered bad. prior to getting this checked by the dealer there were major steering issues with the vehicle that suddenly would not work. my wife and daughter were in the car at the time of the incident and had to pull over to avoid major collison. the steering went to manual. no error codes or error message prior to this. just happened out of no where. the ford dealership determined it's was the steering rack that nees to be replaced. confirmed by dealer.

Water pump leaking and needs to be replaced. can cause engine failure and lead to being stranded on highway. multiple forums have people with the same issue. no warning lights have come on. i took the vehicle in for another issue and they pointed out the leak to me.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. additionally, the vehicle failed to exceed 3000 rpm. the check engine warning light was illuminated. the vehicle was towed to the dealer, who diagnosed a general failure with the transmission. the dealer informed the contact that the transmission needed to be replaced. the vehicle was repaired, but the failure reoccurred. the vehicle was towed to the dealer, who diagnosed a failure with the transmission. the dealer informed the contact that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but did not assist. the failure mileage was 93,000.

The windshield trim on the drivers side and passenger side has come off while driving 70+ mph on the interstate. the drivers side flew off and hit my windshield. a few weeks later the passenger flew off and the car behind me had to swerve to avoid being hit by it. this is dangerous for me as the driver of the vehicle because it could have cracked my windshield while i was driving and it puts the other drivers in danger from flying objects.

While driving on the highway, windshield trim flew off (2 different times, passenger and driver side). it scared me at first when it started to come loose because it flapped around and i wasn’t really sure what was going on. and can’t pull over or slow down on highway. when it broke off, it flew up in the air and almost hit another car. i was distracted trying to see what it was and where it landed behind me. so definitely a safety concern. total repair cost $650

The contact owns a 2016 ford explorer. the contact stated while driving approximately 45 mph and turning to the right following a bend in the highway, the contact attempted to turn the steering wheel back to center and the steering wheel became difficult to turn. the contact stated no warning light was illuminated. the contact pulled over and turned off and restarted the vehicle and the steering functionality returned. the contact stated that the steering assist failed again, and the vehicle was parked at the residence. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was diagnosed but was not repaired. the manufacturer was informed of the failure. the failure mileage was approximately 184,000.

Coolant (water) pump leak, leading to replacement or eventual failure. as the pump is located internally of the engine, the effort to repair is quite extensive. this is a known issue for this engine, with previous versions under a recall. the pump location was relocated externally of the engine in future designs, further evidence of the knowledge of the issue.

The windshield trim panel flew off at highway speed.

The electronic steering went out while driving making stearing very difficult and dangerous. i found out this is an issue that many ha e had and they have not recalled this dangerous part.

In 2021 my check engine light came on. my vehicle was just 5 years old, but 14k miles out of the manufacture warranty. my engine failed and i had pay out of pocket to get another one. it's all documented by my mechanic and in ford's system. i know there is an investigation of a possible recall for the engine failures and ford is saying one is not needed because all the engines were fixed under warranty. well, mine was not. my vehicle hardly drove and had no power. i had to come out of the pocket $6,000 dollars and at the time ford would not cover it or help in any way financially. i believe the #4 in the engine failed. coming up with the money was very difficult and i am still paying the engine cost off on top of my car note.

Today while driving on the highway, the windshield trim flew off at a high rate of speed. i am unsure as to which direction it went. the components that were holding it together have also cracked which worries me that it too will fly off. this is the second time that this has happened. we are now without any windshield trim on both sides of the vehicle.

Water pump is leaking and needs to replace.

Grinding/knocking noise when driving and turning front wheel either right or left. was told need new steering gear. only 115k miles on car. numerous complaints online from other 2016 ford explorer owners with same issue. this is a safety issue as the car is not safe to drive, yet this is my only means of transportation. no warning lights. verified problem with ford dealership - but part is not available. now what?! this should be a recall from ford.

Vehicle sat for a little more than a week, and battery dies has happened multiple times. i consider this a safety issue, because i cannot leave my car for longer than a week. if i go on a trip, and coming back to a dead battery in the middle of the night is clearly unsafe. battery is 1 1/2 months old, replaced it because it kept dying after a week to one and a half weeks of sitting. dealer confirmed, parasitic draw, but says it’s within spec and nothing they can do about it. suggestion from dealer, was leave the car on a trickle charger. if you look on ford explorer groups, this is a rampant problem with the ford explorer dating back years.

The heater on the car didn't work, it turns out the coolant was leaking that led to the water pump issue. things started to fail on the vehicle and lights came on. it left me stranded on the highway. the car shut down on the intestate. that was so dangerous and scary, too. took the car to ford for inspection and they confirmed the water pump issue. this is a very high costly repair. it turns out that ford has been having issues with this design (and ford is well aware of this issue) and many, many customers are having to spend thousands about thousands to fix this issue. it's a huge job. aside from a very high costly matter, it's also a very dangerous matter because it makes the car unsafe to drive. there is a class action suit about this (if not mistaken) and a recall in canada but not the usa. my car is now just sitting there and inoperable. i don't have thousands to repair my vehicle (quoted $3,000-$3,700). in addition to high insurance premiums, car loan payment and high fuel costs. there are a lot of concerned and angry ford customers. ford needs to be responsible for their poor design that leads to the water pump failure. this is a big deal!! there needs to be accountability on the part of ford for their poor design that leads to water pump failure. there needs to be a recall. another apparent issue is a leaking sunroof. both issues are happening to me. please, help get my car safely back on the road.

The cowling where the windshield wipers are attached is falling apart this caused the pillar molding bracket to blow off on i-95 may have struck another vehicle. the ford dealer estimated it would cost $1223.72 to repair.

The contact owns a 2016 ford explorer. the contact stated while driving 10 mph, the contact became aware that antifreeze leaking from the vehicle. the temperature gauge light was illuminated. the vehicle was towed to a dealer to be diagnosed. the contact was informed that the failure was due to antifreeze leaking into the engine. the vehicle was repaired. the manufacturer was made aware of the failure and provided the contact with a case number. the failure mileage was approximately 102,000.

Complete failure of steering rack, causing the car to be completely undriveable. poses a massive safety risk which could have resulted in injury or death had it occured at the wrong time or place.

Waterpump malfunction. risk puts the user at financial obligation to repair the car as the waterpump is needed for proper function of heater elements and other internal parts. unsure of if this has been reproduced or confirmed. diagnostics was ran on the car, determined the issue to be the water pump. there are no warning lights and or indications that would warranty service for this part.

We were driving down [xxx] between houston and san antonio on [xxx], when we heard a loud noise but felt nothing. when we were ready to leave our destination, the front-driver's side windshield panel was gone. it had blown off going down the road. there was no warning that the panel was loose nor any warning that it was gone. we could have been seriously hurt or killed if the part had come through the windshield. we are thankful that it did not hit and or kill a motorcyclist or cause a wreck where someone else could have been hurt or killed. there is no way to know if a later travelling car received damage due to the part being in the freeway or if it caused a wreck. i am also concerned that the windshield will leak since there is nothing covering the edge of the windshield. my car is available for inspection, but i do not have the panel. i spoke with mia at ford customer service (800-392-3673) on january 22, 2024. there is nothing that ford is doing at the time to help car owners. mia said to keep all paper work incase ford decides to do some repairs in the future. i will get my car fixed but not at ford. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Water pump went out and water and oil mixed started smoking and loss of power then engine just shut off now wont turn over

I am writing to you as i just read an article about my explorer being recalled for a different issue, pieces of trim flying off (which happened to us several years ago). i took to the dealership then, they replaced and it immediately cracked again. they were blaming my door as being off and causing the damage. i took to a repair shop (non-ford) to look at and they told me that they had seen this alot and ford knew there was a problem and it wasn't my door. it made me extremely upset as it almost caused an accident while we were on the freeway. this complaint is for a completely different safety issue and is recent. i am mentioning the above incident as my car this time was taken to a different repair shop. their response was very similar to the above repair shop that ford knows there is a problem as the part is on a national backorder. after a recent snowstorm, my husband went to drive his car to work. the storm had passed, but roads were still dangerous. as he was pulling out of the garage, multiple alarms showed up on the dashboard. "hill start assist not available", service advancetrac, "steering assist fault service required". he didn't fully know what any of these meant and had just driven the car the day before with no issues. as soon as he pulled out on the roads, he realized the power steering was out. he is lucky that he didn't crash as the roads were still icy and snow covered. up until these alarms, there was no warning. what if it happened while in the middle of driving? i drive that car every day w my kids and my husband took it that sunday as it is better in snow. i can't even imagine what would have happened if i was driving as there is no way i could have steered that car. somehow we got the last replacement part (repair was over $3000!) and i only have 68,000 miles on my car. how can a part that is on an older ford be on national backorder if there isn't a major problem! the rack and pinion w computer module was replaced.

I was driving down the interstate and heard a tapping/clicking sound from the right side of my windshield that got progressively worse. before i could stop at the next exit to examine the cause, i noticed an object falling to the ground in my rearview mirror just as the noise stopped. after exiting and looking at the area where the noise was coming from, i noticed a trim piece missing. i later identified the missing trim piece as the passenger side windshield outer a-pillar trim molding. our 2016 explorer was purchased new in 2015 and has never been in an accident or suffered any damage that could have caused the trim piece to detach. since replacing the trim piece, i can hear faint fluttering from the same area. the trim piece appears slightly loose, although i've been told it's as secure as it can get. this happened around a year ago. i didn't think to report it until i read an article earlier about a recall for a loose trim piece on ford explorers. my first thought was that it was going to be about the same issue i experienced, but it was for a trim piece on the roof rails. i decided to submit this report in case this has happened to others with similar generations of our explorer.

The heated seats went out. took to mechanic shop, the wires burned out and also melted the fuse box. all that has to be replaced. ford dealership only sells the whole wiring harness which is over $1,000. with the wires burning out and then melting fuse box, lucky my car didn't burn.

I reported a problem 1/23/24 concerning the trim blowing off by the front windshield, i saw on the news that this is a recall issue but i also think that the cowling where the wipers are attached should be looked into, this piece is falling apart and when driving the wind gets under the trim pieces causing it to blow off.

Several weeks ago we noticed a propane or natural gas smell in the vehicle' cab and around the vehicle. the smell was stronger sometimes and lesser others, but more so when the heater was on. in the very cold weather, i would have to dress in extra warm layers and keep the windows lowered with fresh air flowing through - in order to drive it... to keep the cab warm enough to drive with the heater on. the smell would be stronger when the heater/air was on. the smell would make me cough and gave me a headache. at first, we thought it was a bad batch of gas. our mechanic couldn't say what it was and referred us to our local ford dealer. i also researched on-line and found that several thousand u.s. customers have had the same problem [xxx] ; [xxx] ; [xxx] ). it looks from one article as if ford settled a class action law suit on this issue in 2016, yet when i called the ford customer service help line today, they said they cannot offer us any financial help for this repair, which is costing us over $3,100.00! the car is not that old! 2 days before we brought our vehicle to the ford dealer, thick black liquid drained onto our garage floor under the front of the vehicle. the ford dealer says the transfer case is going bad and spitting fluid on the vent/onto the exhaust and the smell was coming from that. the vehicle is still at the ford dealer and repairs should be complete by 1/31/24. i am writing to you for help with this. it seems to me that ford has already offered and should continue to offer some repair expense reimbursement for this apparently widespread problem! can you help advocate for us in this? thank you - [xxx] , [xxx] , [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

2016 ford explorer. the air bag warning light was illuminated it was coming off and on and now stays on. took the vehicle to the dealer who confirmed that the vehicle was not under recall for the failure. the vehicle had not been repaired.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 70 mph, there was a loud popping sound coming from the driver's side window trim panel detaching from the vehicle. the cause of the failure was not yet determined. the vehicle was not yet repaired. the manufacturer and local dealer were not notified of the failure. the failure mileage was 112,000.

My engine sounded strange at startup in the mornings so i asked the ford dealer to look at it because firestone could not find anything wrong with it and i had two recalls needing addressed. i took it to the dealership in diberville, ms first and scheduled the current recalls to be fixed. i was told my engine needs to be replaced because there is evidence of coolant in the cylinder head causing a random misfire but couldn’t tell me if that was it for sure without breaking down the engine to diagnosis properly. i bought an extended warranty policy incase there was an issue in the future. i was actually told by one dealer to “clear the code and trade it in immediately or wait till the engine blows up”. they didn’t even fix the recall because they had to order the parts… the same problem kept happening randomly this time with the engine light coming on and then going off while i am waiting parts to come in, it was a “cold start” type of engine sound when starting up first thing in the morning. i then took it to the dealership in gulfport,ms and they said they thought they knew what the problem was and my extended warranty would cover it. turns out they do not cover the block and that is what the mechanics said the issue was, because it is not a moving part and it seems to be a manufacturer quality of the block. since it was not caused by moving part damage. how can i get this addressed by ford? i have seen that a similar engine from ford had a recall for this and my engine has the same block as that one. (2.0 ecoboost ford escape) i have the 2.3 ecoboost ford explorer. i also have knowledge of another explorer with the same issues and a total engine replacement through diberville ms dealership. my car still runs but the cylinder no longer builds or sustains the pressure for the engine to run properly causing a safety risk during operation.

The contact owns a 2016 ford explorer. the contact stated while driving 40 mph, the vehicle lost power steering functionality. the service stability track, traction control, and the loss of power steering warning lights were illuminated. the contact stated that he used physical strength to steer the vehicle after the power steering assist failure to the residence. the vehicle was taken to a local mechanic who diagnosed that the angle sensor was defective and there was a loss of communication. the contact was informed that due to the failure and the loss of communication, the power steering assist, hill assist, and traction control features were disabled. the vehicle was not repaired due to a needed part being on backorder since november 2023. the manufacturer was notified of the failure and a complaint was filed. the failure mileage was approximately 69,000.

The water pump failed causing coolant to leak into the oil pan causing my vehicle to die suddenly and without any warning lights or messages on a high speed, heavy traffic metropolitan interstate/highway (35w in minneapolis). i was commuting home from work. it was completely dark. i was in the far left lane and had to quickly maneuver across 4 lanes to the right shoulder narrowly missing being slammed into by other cars before the vehicle completely died. i waited for a towing service in the dark while other vehicles including semis sped extremely close to my vehicle with only my hazards to warn them i was there. vehicle was towed to a local repair shop and they confirmed the water pump failed and coolant leaked into the oil, ruining the engine. i've been researching online and am reading that this is a very common and known issue with lawsuits. my vehicle only had 132k miles. this issue put me in a dangerous, potentially life-threatening situation that could have caused harm to me and the many other drivers and their passengers on the highway - and it needs to be addressed and dealt with - for me and apparently the many others that have been affected by this manufacturers defect.

Trim piece on passenger side broke in half while driving and hit another car. no damage reported but it almost caused accident. confirmed this is the recalled piece.

On 1/28/24 we were traveling 50-60 mph when all of a sudden we heard a popping noise and noticed the trim on drivers side was loosening. we were able to slow down and pull over which was when the trim then blew off. my husband retrieved the trim (which we now know is referenced as the a-pillar) off the side of the road. obviously this could have been worse if it had struck another vehicle /caused someone to swerve. i then contacted the ford dealership as we learned this was part of a recall. they came out and ended up fixing the roof rack of which that was not my complaint. clearly there was a miscommunication on what my problem was when called in. i then took it into dealership for them to observe. he printed out a quote to fix pillar at 400-500$ but could not guarantee reimbursement by ford. i called ford motor company who gave me a case number and corresponded with local dealership. essentially i have been told bc this is an advanced notice recall there is nothing that can be done to fix current situation. i will now be driving my vehicle without the trim and also concerned how long til the passenger side blows off as there was no loosening or sign of defect prior to this event. how will weather affect the exposed trim and windshield/aerodynamics. i just hope ford will expedite the process of repair for safety first but also the look of the vehicle as this is a reflection of their company . my case number is ca547669778 approx mileage 123,000

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed mph, the roof rack rails detached from the vehicle. no warning lights illuminated. the vehicle was taken to the dealer and it was confirmed the entire roof rack rails had detached from the vehicle. the vehicle was previously repaired under the customer satisfaction program recall 21s22. the contact stated the failure persisted. the vehicle was not repaired due to cost. the contact stated the dealer informed him he must pay for the repairs because the vehicle had been previously repaired under the recall program. the manufacturer was made aware of the failure and referred the contact back to the dealer. the failure mileage was approximately 160,000.

Went to drive my vehicle and when i turned exiting my driveway , my steering was stiff, hard to turn. shutting off vehicle and restarting sometimes helps, but now it is always no power assist. no warning lights, messages or check engine lights at all. just lost power assist. i figure it is another rack n pinion steering assy by all i read online. this should deffinately be a recall. 2011-2013 had the same issue and was issued a recall. why is this not? it is so dangerous. get on the ball and do something. 2016 explorer xlt

Subject: urgent vehicle safety complaint regarding defective water pump in ford and lincoln vehicles i am writing to bring to your attention a critical safety concern affecting numerous ford and lincoln vehicles worldwide, specifically those equipped with cyclone (duratec) engines. the issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited to: - ford edge - ford explorer - ford flex - ford fusion - ford taurus - lincoln continental - lincoln mkt - lincoln mkx owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. the potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from ford motor company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. it is imperative to address this widespread concern promptly, as the safety and well-being of ford and lincoln vehicle owners are at stake. i urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. your commitment to prioritizing the safety of consumers is paramount, and i trust that ford motor company will take swift and decisive action to remedy this situation. by addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of ford and lincoln in the automotive industry. it's impossible to say that it is a mere coincidence that thousands of ford vehicles have the same defect with exactly the same engine and symptoms. thank you for your immediate attention to this matter, and i anticipate a proactive response that prioritizes the safety and satisfaction of ford and lincoln vehicle owners.

The rack and pinion steering has gone bad. this is causing the vehicle to be hard to drive as it is very difficult to turn the wheel and control the vehicle. this is making it dangerous to drive as you are unable to turn the wheel very well.

My steering wheel completely locked up and we couldn't turn it or anything. after repetitively trying to move it the steering wheel finally came loose. i was able to take it to a mechanic and he said its the steering rack but since it completely locked up and was unable to move the steering wheel i needed to contact you. ford does have a recall for the steering rack but it does not include my year of explorer.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. the vehicle was taken to the dealer, who diagnosed a failure with the water pump. the vehicle was repaired; however, the failure reoccurred 4 years later. the manufacturer was notified of the failure but provided no assistance. the failure mileage was unknown. the vin was not available.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the front driver’s and passenger’s side window trims had detached from the vehicle. the vehicle was taken to a local body shop where the trims were replaced. the dealer was contacted. the manufacturer was made aware of the issue. the failure mileage was 70,000. vin tool confirms parts not available.

The explorer started having issues with the heater not working when stopped. after some research it recommended that we check the coolant level. the coolant was low. then we refilled it and then it happened again 3 weeks later and the coolant was low. this made us believe there was a coolant leak. after removing the bottom cover under the car it was saturated with coolant with drops coming from various areas on the passenger side. we took it to a mechanic and then transferred to a dealer and both confirmed it was the water pump. ford negligently designed the water pump within the engine with the timing chain. if enough of the coolant mixes with oil it will cause the engine to seize and the car to shut off. i have two little kids that are in the car with me. this negligent placement can lead to cars seizing in unsafe areas. it was confirmed by a private mechanic and a ford dealer and there were no warning lights. other than the heat not functioning properly there we no other signs or lights of water pump failure.

The contact owns a 2016 ford explorer. the contact stated that when the vehicle was shifted into drive(d), the vehicle started shaking abnormally. the vehicle was taken to an independent mechanic where it was diagnosed with a failed transmission and that the transmission needed to be replaced. the contact was informed about tsb: [xxx]. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to report the failure to the nhtsa hotline. the failure mileage was approximately 110,000. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2016 ford explorer. the contact stated that the air bag warning light was illuminated. the contact stated that there was windy sound coming from the front passenger's side door while driving. additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while opening the door. the contact also noticed that water was leaking from the driver's side of the windshield during inclement weather. the contact stated that the vehicle made an abnormal popping sound while making a left turn. the dealer was notified of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 104,000.

Ford has a recall for the a pillar but my b pillar trim flew off. the other side was loose.

The contact owns a 2016 ford explorer. the contact stated while driving 70 mph, the driver’s side front door panel became loosened due to failed adhesive exposing wiring in the door. the front door lights remained illuminated while the door was closed. the contact stated that the rear door failed to open however, the door ajar light was illuminated. the vehicle was taken to the dealer, and tape was placed on the vehicle however, the failure persisted. the vehicle was taken back to the dealer and the contact was informed that the keyless entry door panel and actuary for the rear door needed to be replaced. the vehicle was not repaired due to the cost. the manufacturer was notified of the failure. the approximate failure mileage was 195,000.

Grinding banging noise when turning steering wheel driving and parked. milage had just reached 100,000 . contacted ford for inspection was told my steering gear needed replaced, car not drivable. cost almost 3000.00 to repair. at the time there was already a recall on my model for this issue but my vin didn't match and they would not repair it cost free.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving approximately 65 - 70 mph, the vehicle emitted a loud bang that came from the passenger’s side of the front windshield. once the contact was able to park the vehicle, the vehicle was inspected, and the contact became aware that the trim on the passenger’s side of the front windshield had detached. the same failure occurred on the driver’s side of the windshield about a week later while driving at approximately 55 mph. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving at an undisclosed speed, the trim detached and flew off the vehicle. the rear driver's side door applique trim was impacted by the detached trim. the rear driver's side door applique trim was damaged. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 205,040.

The contact owns a 2016 ford explorer. the contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. the abs, air bags, and check engine warning lights were illuminated. the contact called the local dealer and was informed that the parts were not available to repair the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was contacted, but no assistance was provided. the approximate failure mileage was 14,000.

The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed. the contact stated that when the accelerator pedal was depressed, the transmission started slipping. in addition, the vehicle was jerking abnormally. the vehicle was taken to the dealer several times and the contact was informed that the failure was due to transmission failure and the contact was informed that the repair had been completed; however, the contact was unaware of the diagnostic results. the vehicle was repaired. the failure reoccurred and became persistent. the contact stated that the failure had been ongoing since the purchase of the vehicle in 2017. the contact was informed after each failure that the vehicle had been repaired. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 50,000.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 80 mph, the passenger’s side exterior middle trim panel had dislodged from the vehicle. the cause of the failure was not yet determined. the local dealer was notified of the failure and explained that the failed part was not listed in nhtsa campaign number: 24v031000 (structure). the vehicle was not repaired. the manufacturer was not yet contacted. the failure mileage was 30,000.

Our 2016 ford explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. the noise is anytime you move the steering wheel left or right parked or moving. the steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. the explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. no warning lights are illuminated on the dash.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the keypad to unlock the driver-side front door with the passcode detached from the vehicle. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was 58,630. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated that while driving at approximately 65 mph, the passenger’s side exterior a-pillar trim dislodged from the vehicle and struck another vehicle. the contact stated that the driver's side a-pillar trim was also unsecured and loosened. the cause of the failure was not yet determined. the local dealer was notified of the failure. the manufacturer was not yet notified. the approximate failure mileage was 91,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the front driver's side air bag warning light illuminated. the contact stated that the failure occurred intermittently, however, the failure had occurred three times. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 55,000.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. the contact stated that it was the third time that the failure had occurred. the contact stated that the first two times the failure occurred, the repair was paid for out of pocket. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 55,000. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the rain was entering into the interior of the vehicle. the contact stated that the rain was entering from the left and right sides of the front windshield. the vehicle was taken to the dealer and diagnosed with a fractured windshield trim and the windshield trim needed to be replaced. the vehicle was not repaired. the dealer was made aware of the failure but confirmed that parts were not yet available. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirm parts not available.

The contact owns a 2016 ford explorer. the contact stated that rainwater had leaked into the driver's side b-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. the cause of the failure was not yet determined. the local dealer was notified of the failure, but no assistance was offered. the failure mileage was 125,000.

There has been many reports of electronic steering issue where it would just swerve you off the road and loose full control while driving for years 2013-2015 cars but 2016 years are also being effected. a dealership confirmed it was an electronic steering rack causing the issue. no warning lamps had went off either

The contact owns a 2016 ford explorer. the contact stated while driving approximately 45 mph, the steering wheel became very firm. the contact stated that the "steering assist failure" message was displayed, and the traction control warning light was illuminated. the vehicle was taken to the residence. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 108,000.

On 3/19/24, my left side exterior a-pillar trim part flew off my car on the highway. i have had a constant wind noise in my windshield for a very long time. i didn't think this was going to happen. thank god there was no cars directly behind me because it came off and was hanging and then blew off before i actually knew what was going on and could pull over. i called the dealer regarding repair and was informed that there is no fix but they could replace with the part that they have existing in stock which would cost me $366 for the part. since this is a recall i was asking if i will be reimbursed and the dealer told me i would need to call ford. i did and they told me i would need to wait for a parts letter to be sent to me. i explained that i do not want to drive my car around with this piece missing. but they were unable to provide me guidance for reimbursement. i am wondering if you have any information or guidance re: reimbursement for the current parts fix until ford provides a permanent solution to this recall?

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 40 mph, there was an abnormal rattling sound coming from the passenger side of the vehicle. the contact stated the front passenger side door handle trim was then separated from the vehicle. the door handle trim was replaced by the owner. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was 120,000.

In august 2023, my vehicle began to make a popping noise and began to lose power when attempting to accelerate. it was diagnosed by the repair shop as a turbo going bad. i repaired the turbo. in december 2023, the check engine light came on. the repair shop indicated that the lifters and cam shafts were bad and caused scoring to the engine block, requiring the engine to be replaced. the repair shop asked if i had been changing the oil regularly. i indicated that i did change the oil per when the vehicle would notify me it was time. the repair shop noted that i changed the oil every 10k miles. per the repair shop, not changing the oil regularly (because the ford vehicle system designed to tell me when to change the oil) ultimately caused me to need to replace the turbo and the engine. all because the oil was not changed more frequently 3-5k miles per the repair shop. i've spent $15k in repair costs since august 2023 because i was relying on the ford vehicle's notifications as to when it needed oil. the vehicle is not even worth this much blue book. for a 8.5 year old vehicle that has been well cared for, i do not think these parts should have failed and i think ford should have set the timing for oil change notifications more frequently if this is what is needed by the engine to keep it in good repair. it literally indicates the % of time before the oil needs to be changed.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 21v537000 (suspension). the contact stated that on several occasions while driving at various speeds and making a left or right turn, the wheels continued to turn. the vehicle was taken to a dealer where the contact was informed that the electric steering rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 70,000.

The contact owns a 2016 ford explorer. the contact stated that while operating the vehicle a rattling noise was present coming from the top of the vehicle. upon inspection it was discovered that the passenger’s side roof rack assembly had become unsecured. the cause of the failure was not yet determined. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in the nhtsa campaign number: 21v316000 (structure). the contact stated that the vehicle had experienced that same failure listed in the recall. the failure mileage was 140,000.

The contact owns a 2016 ford explorer. the contact stated while driving 30 mph, the vehicle lost motive power. the vehicle was steered to the side of the road and restarted. the vehicle was taken to a dealer where it was diagnosed that pcm needed to be updated. the vehicle was repaired but the failure persisted. the contact stated that the failure recurred. the manufacturer was notified of the failure. the failure mileage was 56,000.

The contacted owns a 2016 ford explorer. the contact stated that while driving at undisclosed speeds, there was an abnormal grinding sound detected. the vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the manufacturer was notified and referred the contact to the nhtsa hotline. the failure mileage was approximately 58,000.

The contact owns a 2016 ford explorer. the contact stated that while driving at approximately 10 mph, there was a burnt hydraulic fluid odor inside the vehicle when the vehicle shuddered and stalled. no warning light was illuminated. the vehicle was taken to an independent mechanic and was diagnosed, and the engine mount was replaced. the failure recurred; however, there was a rotten, sulfur like odor coming from the vehicle. the vehicle was not taken to the dealer or repaired. the manufacturer was contacted. the failure mileage was unknown.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that the parts are not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I was driving and stopped in the left turn lane and the car wouldn't move. had to have the vehicle towed and now i have to replace the transmission on a car that has 72,000 miles on it. there was no advance notice that there was a problem. i have the vehicle serviced regularly.

Driving on [xxx] when the engine began smoking (fogging) and i was unable to see. i stopped and could not go any further. two cars nearly hit me. it took 10 minutes or longer for the car to cool down and the computer to allow me to move the vehicle 20' to get off the busiest street in alabama. the car has 106,000 miles on it and the ecoboost engine is blown. ford refuses to do anything about it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

While traveling home from out of town this past easter weekend, a large piece of something flew up, whipped in front of the passenger side windshield and then smacked the passenger side window before completely detaching in the road behind me. i pulled over to see what happened and saw the trim was missing from the entire side of the windshield. only a piece of rubber was left dangling. i pulled it off so it would also not go flying. it was scary as my kids were in the car. i am thankful no one was hurt or injured.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front driver's side trim fractured and was flapping loosely. the contact used double-sided tape to attempt to hold the windshield trim in place. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 50,000. vin tool confirms parts not available.

The at the engine is built the coolest is leaking into it. this causes the engine to seize while driving and is very dangerous. if you catch it early it’s an expensive fix if you catch it late it’s a new engine you’ll need/ there is no warning signs for it.

Stereo/ inside lights turn off randomly. unable to know if others can see if blinkers are on or not. has not been checked due to high out of pocket cost through dealership. no warning lights ever come on from the times the issues have occurred.

The contact owns a 2016 ford explorer. the contact stated while driving 70 mph, the driver’s side exterior trim detached from the vehicle. the passenger's side trim was loose and rattling. there were no warning lights illuminated. the vehicle was taken to the local dealer, who took photos. the vehicle was not diagnosed or repaired. the manufacturer was contacted and informed about the repairs and reimbursement. the contact stated that the failure was related to nhtsa campaign number: 24v031000 (structure). the failure mileage was approximately 125,000.

Lost the driver side a pillar in january- now just lost passenger side a pillar driving on i-16

The contact owns a 2016 ford explorer. the contact stated that while driving at an undisclosed speed, the steering assist fault and traction control warning lights illuminated. in addition, the steering wheel became difficult to turn. the vehicle was towed to the dealer where it was diagnosed with a failed rack and pinion. the contact was informed that the rack and pinion needed to be replaced. the vehicle was not repaired. the contact was informed that there was an unknown recall for a similar failure; however, the vin was not included in the recall. the manufacturer was made aware of the failure and a case was filed. the contact was advised to report the failure to the nhtsa hotline. the failure mileage was approximately 37,000.

The transmission began slipping causing poor control at higher speeds using the cruise control or passing gear. only about 42,000 miles on the vehicle and no financial help from ford. service for a new transmission was $7667.11at dave sinclair ford, 7466 south lindbergh, st. louis missouri, 63125. 314-892-2600

The contact owns a 2016 ford explorer. the contact stated that on several occasions while driving at various speeds, the air bag warning light illuminated. the vehicle was taken to a dealer where it was diagnosed that the second-row seat wiring harness plugs were damaged and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 109,000.

While traveling at highway speed (55mph), the transfer case "exploded" resulting in catastrophic failure and fluctuating power and impaired driveability. defect has been confrimed by independent local repair center.

I was driving and everything felt and looked normal. out of the blue a pop noise, car was smoking. had to have it towed. mechanic said the transfer case blew like a grenade. it nicked my transmission as well. i was broke down in an intersection. no warning signs.

The contact owns a 2016 ford explorer. the contact stated while driving at various speeds, the vehicle failed to properly accelerate. the contact stated that the failure was intermittent and mostly occurred while driving up an incline. the cause of the failure was not yet determined. the manufacturer was notified of the failure, but no assistance was offered. the local dealer was not yet contacted. the failure mileage was 137,000.

Iba conduciendo por la avenida y de pronto salió volando el trim del lado del conductor que va cooocado al lado del parabrisas, por suerte no venía carros tan pegados a mi y no ocasionó ningún daño,

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving at an undisclosed speed, the a-pillar detached from the vehicle. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

Steering has become extremely rough and sticks, dangerous to drive because it sticks hard and may not straighten out easy sometimes. will take to dealer soon, suspect rack and pinion failure.

The contact owns a 2016 ford explorer. the contact stated that the check engine warning light was illuminated, and the vehicle was stalling because oil was leaking onto the crank case-control sensor. the contact changed the crank case-control sensor. the failure recurred and the vehicle was taken to the dealer where it was diagnosed with a front engine compartment, gasket leak. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was opened. the failure mileage was approximately 125,900.

Driving and randomly the steering wheels loses power steering and gives a power steering fault code. i was with my children and almost crashed. i’m told this is very common and ford refuses to recall it.

The contact owns a 2016 ford explorer. the contact stated that the front passenger’s side pillar leaked water during rainy weather. the contact received a notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 95,000. vin tool confirms parts not available.

Airbags notification is on

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the driver's side windshield trim panel detached and flew off and almost caused an accident. the contact stated that the failure had previously occurred, and the contact paid out of pocket for the repair. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was approximately 62,884. vin tool confirms parts not available.

Vehicle: 2016 ford explorer sport mileage: 93,000 complaint: i am reporting recurring turbocharger failures in my 2016 ford explorer sport. the first failure occurred at 50,000 miles and was covered under warranty. the vehicle is now experiencing the same issue at 93,000 miles. ford customer service has denied assistance, and a ford dealership quoted a $5,500 repair cost. i believe this premature and repeated turbocharger failure suggests a possible design flaw in the 2016 ford explorer sport's ecoboost engine. this issue has caused significant financial hardship and raises safety concerns. request: i urge the nhtsa to investigate potential design defects with the turbocharger system in 2016 ford explorer sport models. i also request that the nhtsa review ford's handling of customer complaints regarding this issue.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

This is the problem i'm experiencing, my steering wheel would tighten up when i'm backing up from being part. then when it comes to me, pulling out and about to drive and i have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. when i took my vehicle in to suburban ford service ferndale. i'm looking at the questions for additional details. i wasn't in no accident because of my. there's no fire, no injuries, but it can happen and i don't have to have the mileage at how fast i was going because the stand will would get tight when i'm about this pull off.

Power steering module, which is part of the front steering linkage went out suddenly while driving which resulted in no power assist to steering at 55 mph. from the auto forums, this is not an uncommon issue with the 2016 ford explorer yet there has been no recall on it.

The contact owns a 2016 ford explorer. the contact stated while driving 5 mph and coming to a complete stop, the vehicle shuddered. the contact stated that the vehicle shuddered increasingly while at a complete stop. the contact stated that upon depressing the accelerator pedal to drive, the vehicle failed to respond. the contact stated that she depressed the accelerator pedal harder, and the vehicle responded. the check engine warning light was illuminated. additionally, the contact stated that the failure recurred while reversing. the contact stated that the failure had been recurring. the vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter, the body control module (bcm), the solenoid body and transmission fluid and other unknown parts needed to be replaced. the vehicle was not repaired. the contact related the failure to ford campaign numbers: 20b27 and 20n07. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 126,000.

The contact owns a 2016 ford focus. the contact stated that while his wife was driving at approximately 65 mph, the front a-pillar trim detached from the windshield almost causing a crash. the vehicle was not diagnosed or repair. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was not made aware of the failure. the manufacturer was not made aware of the failure. the failure mileage was 119,000. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated while the vehicle was parked in the garage, the contact became aware there was coolant leaking onto the floor. no warning lights were illuminated. the vehicle was taken to a local dealer where it was diagnosed with a water pump malfunction. the contact was informed that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 194,000.

After buying this vehicle on 4-10-24 checked with car fax for any recalls. found a recall on my vehicle 24s02 for the pillar trim. inspected my vehicle and noticed passenger side pillar trim of the windshield at the very top is starting to come loose and is a bit separated. didn't notice it till after hearing about this recall.

The steering shaft froze(steering shaft u jionts) making steering hard especially when it cold out.

The contact owns a 2016 ford explorer. the contact stated that when the heater was turned to the on position, it blew out cold air. there were no warning lights illuminated. the contact called an independent mechanic, who informed the contact that the water pump was leaking, and that the engine needed to be replaced. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the contact called another local dealer, bill currie ford (5815 n dale mabry hwy, tampa, fl 33614), but the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline. the failure mileage was approximately 60,000.

I own a 2016 ford explorer. my wife and i bought the car in jan. 2016. on april 20th 2024, i was on my way to work when a warning came on the dash that said "check manual" and displayed an open end wrench. the car hesitated and then continued on. i was not far from the ford dealership where i bought the car so i went there. the service writer was working that day so i left the car at the dealership and called for a ride. on 4/23/24, the service writer called me and said the transmission was shot and would need to be replaced. my bill would be approx $5954.81.

While driving on the highway at approximately 80 mph, the driver side a-pillar molding on my 2016 ford explorer flew off and struck a vehicle behind me. i am not able to determine if there was any damage to the impacted vehicle. on my vehicle, there are what appear to be scratches or smudges on my door and window due to the rubber molding flapping rapidly. i have attached a picture for reference. i have contacted ford motor co., and all they communicated was they are working on a remedy but could not offer any other resolution to a potentially deadly and catastrophically unsafe situation. the speed at which this is being remedied is unacceptable. my family and the other lives in the impacted vehicle were put in danger. this is not an unserious matter.

Unknown overall something within while driving my truck i had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which i never experience out of all the vehicle ive had and paid off.

I filed a complaint yesterday 5/4/24. the complaint number is #11586924. yesterday i gave you the details of what happened with my transmission and when it happened. today i want to give you the manufacturer comm. number. from ford motor co. the service number is ssm46069. it states that ford knew there could be a problem with some 2015/2016 vehicles equipped with 6f50/6f55 transmissions built on 11/02/2015 and through 2/01 2016 may exhibit no reverse, 3rd and 5th gear. the service bulletin goes on to explain what would cause the transmission to fail and how to repair the damage. this tells me ford should be responsible to the consumer. my safety concern is this; i was traveling at 30 - 35 mph when the tranny failed and , not knowing at the time, i lost 3rd, 5th and reverse gears. there was a noticeable decrease in my cars speed. at that speed, i was able to control my car and get stopped. picture if i was on a 5 or 6 lane highway traveling at 60 - 65 mph and the tranny failed. the results could be deadly. i am sure i'm not the only owner that has had this safety issue. kindly investigate this safety issue asap. thank you.

The contact owns a 2016 ford explorer. the contact stated while driving approximately 75 mph, the passenger's side a-pillar trim, detached from the vehicle. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was 74,151. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated that the passenger’s side exterior a-pillar trim had detached. additionally, the contact stated that on several occasions while driving at various speeds, she observed a loud flapping noise emanating from the window. the vehicle was taken to a dealer where the passenger’s side a-pillar trim needed to be replaced, but parts were not available. the manufacturer was made aware of the failure. the failure mileage was 80,095.

As i was driving down the highway my steering got stuck in a turning position and i had to pull really hard for it to go straight almost crashing

The contact owns a 2016 ford explorer. the contact stated while driving approximately 80 mph, the a-pillar trim detached from both sides of the windshield and flew off from the vehicle into traffic. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated that while driving approximately 60 mph, the passenger's side a-pillar trim detached from the vehicle. the vehicle was not diagnosed or repair. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted; however, it was confirmed parts were not yet available. the manufacturer was not made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact’s wife owns a 2016 ford explorer. the contact stated that while his wife was driving out of the driveway, she noticed a loud clanking and grinding noise coming from the steering wheel. the contact’s wife stated that the steering wheel became difficult to operate while driving the vehicle. there was no warning light illuminated. the dealer was not contacted. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 123,684.

The contact owns a 2016 ford explorer. the contact stated while driving at an undisclosed speed, the contact became aware that the sunroof had started to detach and had sunken into the interior of the vehicle, creating an opening that allowed water to leak into the vehicle. there was no warning light illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the sunroof motor. the vehicle was not repaired. the manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 116,000.

The contact owns a 2016 ford explorer. the contact stated that the vehicle was taken to an independent mechanic for service, and the contact was made aware of a failure with the rear upper control arms. the contact stated that both control arms displayed abnormal movements, and the suspension could not be properly aligned. no warning lights were illuminated. after investigating the failure, the independent mechanic related the failure to nhtsa campaign number: 21v537000 (suspension) however, the vin was not included. the manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 116,000.

Rack and pinion binds. this suddenly started around 70,000 miles. it makes a grinding noise that seems to be in the steering column. while driving it catches and takes effort to move steering wheel past the catch.

A-pillar trim pieces have both become detached. one detached from the vehicle while traveling on the highway and flew into on-coming traffic. the other detached on the highway and hung on the drivers mirror. ford advises that even though both parts have detached it is the customer's responsibility to pay for repairs since the recall is still in advanced notice status.

A loud clunking noise was heard when the vehicle was turned to the right. diagnosis at the carmax repair facility indicated that the steering rack was broken. diagnosis was complicated by the fact that the damaged part was hidden under a rubber boot. the actual damage on the steering rack appears to be a broken retainer, sealing washer, or similar that circles the jack screw of the steering rack. this retainer or washer is visible in the attached pictures. i believe there was a potential for the damaged retainer or washer to become jammed in the steering rack when the rack is in the right turn position which would make it impossible or difficult to turn the steering wheel. this could have resulted in an accident. i authorized carmax to complete the repair and was informed that the steering rack was back ordered from ford and would not be available for approximately 3 weeks. carmax gave me a loaner vehicle and completed the repair when the part arrived. the broken steering rack was returned to ford. a steering rack is not a part that i expect to fail. the fact that the part was back ordered for three weeks suggests that this part is in high demand because this is a common problem with this vehicle. the fact that the damaged part was concealed by a rubber boot made it difficult to diagnose. clunking noises in the front suspension of a vehicle can be caused by many problems and a failure to correctly diagnose this problem could have resulted in a serious accident. i thanked the carmax technicians for there perseverance in getting to the true cause of the noise. it is my opinion that this is a serious safety issue and that ford should issue a safety recall for affected vehicles.

The contact owns a 2016 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that while driving at undisclosed speeds, there was a flapping sound coming from the vehicle. the contact pulled over to the side of the road. the contact observed that the rubber seal around the windshield was detaching. the local dealer was contacted. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 60,000. vin tool confirms parts not available.

The contact owns a 2016 ford explorer. the contact stated while driving 75 mph, the a-pillar trim on the driver's side detached from the vehicle and flew off the vehicle. no warning lights were illuminated. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that the part was not yet available. the manufacturer was not notified of the failure. the failure mileage was unknown.