2015 JEEP Grand Cherokee

While driving passenger readrest randomly deployed.

The lifters are loud and getting worse

The electronic shifter in my car shifts out of park into neutral. Today I pulled into a parking spot, placed my car in park. As I started gathering my belongings it shifted out of park, into neutral and rolled into the car in front of me causing a collision.

Transmission slipped into neural 3 times and cut off. Would not restart. Dealer said they couldn\'t find anything wrong.

Engine stall on interstate highway entrance ramp. \"Service Electronic Brake System\" malfunction message appeared. No prior indication of trouble. Taken to dealer for warranty repair. As of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the TIPM-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. In addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.

TRANSMISSION PROBLEMS SINCE DAY OF PURCHASE. JERKING BETWEEN GEARS 1 2 AND 3. ENGINE REVS WITHOUT DELIVERING POWER. WHEN VEHICLE IN PARK JEEP MOVES 2 TO 3 INCHES.

Day 1 i bought my car transmission issues. Car was traded in 1.5mos ago i wasnt even aware of the recall. The dealer where i traded it in told me about the recall . They even lowballed the trade in offer due to the recall

NEEDS A NEW TIPM NO ETA YET ON THE PART. JEEP WONT START.

Car stalls while driving without warning. Power steering is lost. Has happened twice. Able to re-start.

As an Auto repair shop owner, I feel FCA has a serious flaw in all vehicles equiped with push button start. The current production program does not allow for the engine to be turned off unless the vehicle is in park. I firmly believe the current investigation into jeepa not going into park is a result of poor shifter design. As a result, owners may think the jeep is in park, press the start button to turn off the vehicle, and due to retained power the radio will continue to play, making it difficult to know the car did not turn off. Therefore they exit the vehicle and it rolls away in reverse. Furthermore, not being able to turn a vehicles engine off when commanded poses a huge problem in the event of sudden acceleration or shifter problems. THIS NEEDS TO BE ADDRESSED BEFORE SOMEBODY GETS INJURED.

Designed to Fail, New car warrantees.
We are a senior couple married for 55 years and we need your help, we just cant go through this again. We recently purchased a new car, a vehicle with all the latest high tech driver assist features because we are getting old. It turned out the car had a serious safety issue with the transmission in that it would lag for a count of 15 when pulling out into traffic. Long story short, after going through a long and very stressful ordeal we finally got some recourse with the mfg. (it still cost us over $5000) and proceeded to shop for another new car.
We purchased a Jeep Grand Cherokee loaded with the same type of hi tech driver assist package (at a cost of over $10,000 more) only to find that this car also had serious issues with the Forward Collision Warning system. We nearly rear ended a truck when he stopped for an emergency, there was no alert and we were less than a car length from him when I hit the brakes. We took it back to the dealer Jim Click Chrysler Jeep, Tucson AZ.) and the service assistant and their best mechanic test drove the car and later called me to confirm there was a serious problem in that it would not alert in time to avoid a collision or at all. (There is a long history of complaints with this system online). They have had the car 2 weeks and of course now they call me and tell me that it is working as it was designed to, there was no problem found, so here we go again. I might add that it is not to the NHTSA Recommendations.
The problem is that these modern cars have become so technologically advanced and the components so costly to replace the industry is just stonewalling the consumer with this attitude that it is working as designed. It turns out the transmission in the first car cost $8000 plus labor to replace and the dealers cant afford to hire a specialist to work on them so they just stonewall the customer by saying that it is working as it was designed.
The same is true with the Jeep except in this case history shows they just kept having issues to the point they have rendered the function useless but still charge an outrages price for it.
As the system in my car now works it might just maybe alert you to the fact that you are about to die! It does not even work to Chrysler’s own specifications which they sent me!
Someone has to investigate what the automobile companies are doing to consumers. They have chosen not to address serious safety issues or expensive warrantee repairs when it is less costly to just say it is working the way it was designed!!! But again not to the NHTSA Recommendations or even their own spec’s.
Thank you,
Robert & Rita Steigerwalt Jr.

Brand new car and the steering pulls left. The car has already had an alignment and still pulls left.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving at 10 mph in a parking lot, the vehicle unintendedly shifted into neutral. the contact stated that the red caution warning light illuminated, and a message was displayed that the vehicle going too fast for the gear. the vehicle shifted into neutral independently. the vehicle was taken to the dealer however, there was no diagnostic test provided. the dealer stated that the vehicle was repaired; however, the failure reoccurred twice. on another occasion, after the vehicle was repaired, the vehicle shifted into neutral independently and the vehicle rolled backwards. the vehicle remained had been with the dealer since march 26, 2025. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was opened. the failure mileage was approximately 112,000.

Lifters are ticking. yet another 3.6l pentastar engine with the same issue, and no recall issued. someone is going to die from this defect, if there haven't already been fatalities related to this problem.

Driver side head restraint exploded automatically.

Air suspension warning needs to be replaced

My jeep stalled in 50mph traffic causing a horribly dangerous situation. i barely coasted to the side of the road, and it wouldn't restart. i had it towed to the dealer where i was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.

It was freezing outside, but not icy on the road. well lit. i was not in a rush. car was in excellent shape up until then. i was going ~10 pmh down the inside parking garage driveway. had to pull to the right due to car coming up partially on my side. scratched the side wall. once that happened, the car accelerated out of control. brakes didn't react. only way to stop the car before running into other cars or even people was steering the car into the wall front on. the car finally stopped, the wall broke down. the airbags didn't go off, the brake assistance system didn't kick in. fortunately nobody was hurt, but could have easily happened. the car is a total loss. i was not under the influence of drugs and don't have a seizure disorder. witnessed every single second fully awake and aware.

Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so i took it home. a week later, service shifter light came back on while i was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination." took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. i refuse to go pick it up as there is something wrong and i am not driving it with my 9month old.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the vehicle was taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, (303) 578-6103) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that coolant had to be added every other week. the check engine warning light was illuminated. the approximate failure mileage was 90,000. vin tool confirms parts not available.

W79 diesel egr cooler recall from november 2020. (fire hazard) i am on a waiting list to remedy this hazard!!!! no parts are being produced for this recall? what good is a safety recall without urgent response with parts needed.

My drivers side headrest deployed and the plastic parts are broken so it won't go back into place. i wasn't in an accident. this happened while i was driving the car and it hit me in the head when it deployed.

Driving down the road the passenger headrest just popped off with no rear end collision. this should be a recall as this has many people with the same issue.

The vehicle takes a long time to turn over to push to start. so you have to redo it and try it again. along with us, the touchscreen takes a long time for for it to turn on. which obviously that controls your ac or heat. i've gotten a new battery twice in the past four months. i'm scared i'm going to go somewhere one day and get stranded. i've taken my car to the dealership where i have a warranty on my car and they refuse to fix anything else except put a battery in it every time. i have a full coverage warranty on my jeep but i cannot get them to fix anything and this is the fourth time i've been to the dealership and they won't fix anything else.

Driving, lost all power to steering, brakes and engine. crossed over double yellow and narrowly escaped a collision with the guardrail. had any car been in the opposite lane, i would have been severely injured. i am a mother of two. it was sudden as without warning. additionally i had to call out of work hence loss of income.

Service shifter is coming on and it's a safety concern as i'm struggling to see what gear i am in. none of the gear indicators light up.

Forward facing camera behind rearview mirror developed an internal fault, which triggered vehicle's communication bus to not function at all. vehicle would not start and could not be jumpstarted. no interior lights or accessories functioned. vehicle had to be towed and after diagnoses, the dealer disabled the forward facing camera to make my vehicle operable again, but without functionality of auto high beams and forward collision warning and forward collision active braking features. the forward facing camera impacts auto high beams, forward collision warning, and forward collision active braking functions, at minimum. have not been able to obtain a replacement part due to either backorder or the dealer not sufficiently searching supply chain despite repeated inquiries.

My jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate- april 29 & may 1st while driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-i verified this- vehicle rapidly decelerated - i barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on may 1st same thing happened again- this time with a eyewitness as well may 1 at 50mph- engine (still running) cut out as if it slipped into neutral - the vehicle still said it was in drive when the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) 'vehicle speed is too high to shift' of course we were already stopped and never tried to shift it anyway my jeep was manufactured in september 2014-this problem closely correlates with another recall that is limited to same jeep models made prior to july 2014 see nhtsa campaign number 19v447 (see link below) this is incredibly dangerous and the dealership seems to have no awareness of this problem in jeeps made in the same year as mine https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recalled-for-transmission-issue/

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. there were no reported injuries. the contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 69,000.

I have been on a waiting list at jeep only, las vegas, for 7 weeks to repair recall w79/nhtsa 20v-699. the dealer service department does not return text message or phone calls. my service advisor joshua gave a 5-week lead time for repair mid march, 2021. jeep only 5255 w sahara ave, las vegas nv 89146. phone 702-602-0090

Headrest randomly deployed.

I have 34,000 miles on my keep i am the original owner and my tires have been rotated every 5,000 miles. the tread is cracking on every tire. tire size is 265/59/20 fortera hl. i called goodyear and they will do nothing they say rotting is only warranted for 4 years. how can that be? it’s a 60,000 mile tire. i brought it to goodyear in jericho n.y and was told by sean there is nothing he could do. i was also in touch with pamela pringle from customer support and she never got back to me. it is unsafe to drive on those tires and goodyear should replace them.

I was sitting in the passenger seat in my driveway with the vehicle off getting ready for my family to go to the store. the passenger head rest busted open causing my head and body to jerk forward.

The passenger side headrest exploded open for no reason and cannot be put back. i looks like the mechanism failed and it deployed open with a lot of force. looking online seems to confirm this is an issue.

An inadvertent deployment of the active headrest in the front passenger seat. plastic holding clips broken, seems due to material or manufacturer defect.

Check engine light on. recall issued, dealership contacted, recall repaired. check engine light off for approximately 2 weeks only. check engine light on from then until present.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving at various speeds, the vehicle indicated erroneously that the cruise control was activated. the contact stated that the cruise control light warning light was illuminated. upon investigation, the contact associated the failure with nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) however, the vin was not included. the manufacturer was not informed of the failure. the failure mileage was approximately 78,000.

On april 23rd at 9:28pm i was driving my jeep grand cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. i tried shifting it back to drive but the transmission did not respond. the jeep lost momentum very quickly and came to a complete stop in the highway. as soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive. i turned my blinkers and emergency lights on, but one minute later i got rear-ended by a car traveling at 50mph. my jeep grand cherokee 2015 got totaled and i was taken to the hospital in stable condition. i was in a bad collision due to the jeep slipping into neutral and locking itself in parking. i lost all ability to control my jeep. the jeep got towed to a safe location. two weeks later, we needed to move the car to another area for the insurance inspection. the car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. i always took my car for regular maintenance and it was a very well kept jeep grand cherokee 2015.

We were entering the vehicle, as i was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head. at the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding active headrest restraint. the car had been remotely started but was not actually running yet and was in park with nothing behind it. i had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic. this is not acceptable. they should be replaced immediately, not wait until they actually cause a catastrophy !!!! i would rather not be in constant fear of the next explosion in my car which could have far worse results.

Third steering rack in 4 years. vehicle only has 40k miles on it. each time there is a drop in power steering fluid and a leak identified in the power steering boot.

The front passenger seat headrest safety mechanism malfunctioned causing it to deploy. this caused a severe head injury to the passenger. major concern of the driver seat headrest having the same problem and potentially causing an accident. there were no warning signs prior to the incident.

Passenger and driver side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. vehicle is subject to a warranty extension for a similar concern (slow retraction), but after inspection by an authorized dealership, it was determined that the seat belts upper d-ring does not exhibit the damage that the warranty extension was released for. however, upon inspection it was found that other plastic routing components on the seat belt have begun to crack, fail, and separate. as this other damage was not specifically addressed in the warranty extension, no coverage for this defect applies.

The headrest popped while i was driving and caused my head to fly forward. yes it can be inspected. no no no

On 6/14/2021 i got in my vehicle and noticed the driver side headrest was deployed outward. i can see broken plastic clips inside.

There is a claim on my carmax that never happened to my jeep. the accident from january 2021 where “my car rolled over” never occurred

Headrest deployed without warning. have read online that this is a very common problem with an expensive fix. luckily no one was sitting in seat when it deployed or could have caused injuries. if it happens to drivers seat while driving this could be a very dangerous situation.

I was driving the vehicle when my drivers headrest popped and hit the back of my head. i pulled over to see what happened and it looks as though the headrest exploded but nothing came out. i’m not sure if an airbag was supposed to deploy but it did not. luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. i did not hit anything when it happened and i was just driving. consumer has notified the dealer to get it repaired.*jb

Driver headrest exploded into the back of my head while i was driving on a two-lane road (hopper in santa rosa ca). impact caused me to lose consciousness for several seconds, and i woke up on the wrong side of the road still in motion with my 6 year old daughter in the back booster seat. this problem is reflected in nhtsa online literature, a certified class-action suit, and online notices about potential recall. headrest is being replaced for free but the jeep dealer didn't have any in stock and there is no timeline to get it fixed. currently working with kaiser permanente insurance plan and medical staff to help with neck, head, and back pain, and continuing dizziness on and off every day since the incident.

Was driving with my girlfriend and we heard a loud boom and my girlfriend injured her head because the headrest exploded and jerked her head forward.

At times when starting out as soon as we depress the gas pedal the transmission jumps to park & we cannot shift out of park. there doesn't seem to be any rhyme nor reason to when it will happen. nobody seems to find a reason for it so they can't fix it. we have found that if we unhook the battery & let it sit for a little bit it will work again. it has started happening more often in the last year. this is not only frustrating it can be dangerous according to where it happens. this is not a one time thing so i can't give dates or mileage. it has happened several times in the last week, but the first time was 2 years ago.

2015 jeep grand cherokee with 3.6 pentastar. bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. repaired the thermostat and hosing at local jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independent repair shop. within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.

Driver side active head restraint deployed while i was driving, hitting the back of my head almost causing me to have an accident

I had just started driving down the road from work when i felt a jolt in the middle of the drivers seat and a bang. so pulled into a parking lot and stopped to see what happened. i was looking around not sure what was going on with my car when i noticed the headrest on the drivers seat had popped open

We heard a loud “pop” noise and realized the drivers side headrest popped open.

In may 2021, the headrest on the passenger side of the car was noticed to be partially 'popped out' one afternoon. the next morning, after being parked all night, the headrest was fully popped out. there was no damage to the car prior and no accident whatsoever. this active headrest could have popped out while a passenger was in the car and hurt someone. the driver side has not popped out (yet) but now i'm concerned it could deploy while i'm driving. i have not taken the vehicle to the dealer/manufacturer yet, as the car is being driven very little over the past 18 months (covid, work from home, etc). there were no symptoms prior to failure, no accidents, no damage to the vehicle.

Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.

The passenger side headrest deployed without being triggered. passenger was in the seat at the time the headrest deployed. the plastic inside the headrest broke during deployment or before and headrest will not reseat.

The driver's side active head restraint deployed on its own without any sort of collision. upon further inspection, the plastic which holds a metal rod failed. the rod was still inside of the jaws of the small module which appears to open upon an impact, allowing the ahr to deploy. upon further research, this is a known issue with similar vehicles. i've since attempted to temporarily repair the thing since we leave for vacation in 2 days and i don't want to drive 2000 miles with the ahr in the deployed position.

While my daughter was driving, the driver's side headrest airbag deployed unexpectedly. this happened while driving down the road, at 65 mph, fortunately it did not cause a wreck. it has already happened on passenger side as well.

The contact owns a 2015 jeep grand cherokee. the contact stated while attempting to drive, there was a loud popping sound, and the vehicle would not accelerate or drive. the vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. the vehicle was not repaired. the contact was informed that the parts were on backorder. the manufacturer was notified of the failure. the approximate failure mileage was 94,000.

Engine rocker arms bad. engine stalls and vehicle undrivable. 96k miles

The contact owns a 2015 jeep grand cherokee. the contact stated that the service air bag warning light for the passenger’s side air bag was illuminated. the contact had taken the vehicle to a dealer where they informed him that there was an open circuit in the airbag module that needed to be replaced. the manufacturer was notified of the failure and informed him that the vehicle was not under warranty or recall. the contact was provided an estimate for the repair which he declined. the vehicle was not repaired. the failure mileage was approximately 76,600.

The passenger side headrest deployed. at the time it happened, thank goodness my mother was not in the vehicle. it has been inspected by the dealership. there were no warning signs. not happy the driver side headrest won't be replaced at the same time. i was told it had to deploy first. then replaced.

Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. appears plastic pieces in head rest restraint system failed spontaneously.

The contact owns a 2015 jeep grand cherokee. the contact stated that the driver's side and passenger's side doors were making an abnormal squealing sound. the driver's side door failed to close without warning. the vehicle was taken to the local dealer and diagnosed that the door hinge needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 54,000.

The passenger headrest has came apart for no reason. the jeep has not been involved in any type of accident. since there is not a recall the dealerships will not replace this even though there are many complaints about it.

The head rest on the passenger seat blew apart and will not go back together. if someone would have been sitting there it would have hurt.

Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.

The contact owns a 2015 jeep grand cherokee. the contact stated that she heard a loud vibrating noise coming from the engine compartment while driving at various speeds. the contact stated that the check engine warning light was illuminated. the vehicle was diagnosed with needing the camshaft arms and gaskets replaced however, the vehicle was not repaired. the manufacturer was informed of the failure and referred the contact to the nhtsa for assistance. the failure mileage was approximately 75,000. consumer was informed by the mechanic 3.6 liter engine in this vehicle is experiencing a common problem in this make /model.

Head rest pop open while driving

The headrest on passenger seat exploded causing concussion, neck and shoulder injury. i am not sure what to do moving forward. am afraid that the driver headrest will explode as well. really need guidance.

On august 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.

Headrest airbag deployed while car was parked

2015 jeep grand cherokee. consumer writes in regards to nhtsa safety recall 20v-699. consumer stated that parts are unavailable to perform safety recall.

Passenger side headrest randomly deployed while driving... no accident.

The contact owns a 2015 jeep grand cherokee. the contact stated that while getting a routine oil change shortly after, the warning light for a throttle box illuminated. the contact stated that in the past after getting the same oil change, the warning light for the tire pressure sensor light was illuminated. the contact took the vehicle to the dealer who determined no failure indicated for the tires. the contact stated that every time they brought the vehicle in for inspection no failure was indicated despite the contact filling the tires with air. the contact stated that while driving on the freeway when they were attempting to drive the speed limit of 65 mph their vehicle could not accelerate beyond being between 45-50 mph. the contact was able to pull off the ramp where the vehicle eventually came to a seize. the vehicle began to smoke on the front end. the vehicle never turned into a full-blown fire however it did remain extremely overheated for a total of about 2 days. there were no injuries or medical attention needed. there was no police report. the vehicle was towed to the dealer. the vehicle was diagnosed that the head gasket had blown and the engine had melted. the vehicle had not been repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 117,000.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 25 mph, the driver’s side active headrest deployed without warning. the contact stated no warning light was illuminated. the vehicle was not diagnosed or repaired. the manufacturer was informed of the failure and suggested that the failure be taken to the dealer. the failure mileage was approximately 94,500.

My wife was driving her vehicle on the highway at 60 mph and heard a loud pop in her vehicle and came to realize the back portion of her panoramic sunroof spontaneously exploded. she did not have her sunroof open at the time and the roof shade was closed thank god. there were no other cars around her when it happened and nothing that could have fallen on her sunroof due to her driving on an open highway. if her shade was open, it could've have been very dangerous if there were people in the back seat and getting hit with glass falling on them. plus the initial shock and noise could've have made her get in an accident causing harm to others or herself.

The oil cooler failed with no warning, no check engine indication. all indicators returned normal readings. without a warning you continue to drive while your oil levels are falling. all of your oil goes into your cooling system. the chances are very high that you will have your engine seize. at a minimum the failure causes major repair issues, if it can be repaired at all. one of the more troubling out come of the failure, the oil will eventually over flow the coolant reservoir into the engine compartment. the oil is everywhere in the engine compartment. this alone would present a number of safety issues. my car is currently at the dealer, i was quoted $8,600 to repair and replace all affected parts. my research has turn up a number of jeep, chrsyler and ram truck owners are or have experienced this failure.

The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. it made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.

The part that failed is identified as the oil cooler, i will request the dealer provide the defective unit. the part number for the oil cooler 68211323ab. there are two areas that would pose a safety concern when the oil cooler fails. when the oil cooler fails, oil is let into the cooling system. the oil level continues to fall to a point where it is very likely the engine will seize. there is no check engine indicator, the oil temperature indicator shows no rise in temperature. you would not know that there is any problem, if that happens while the vehicle is in motion it could prove to put occupants in jeopardy of injury. the second area of concern, as the oil bleeds into the cooling system it is unable to adjust for the additional fluid. the cooling system reservoir fills up and begins to overflow each time the vehicle is started and driven. the reservoir overflow is in the front right side of the engine compartment. when car is parked the oil flows on to everything that is below it. but when the car is in motion the oil covers the right side of the engine compartment. the result of the overflow could lead to a fire in the engine compartment, oil on the rotor and brake could result in the malfunction of the brake mechanism. with oil in the cooling system the smell of diesel is very strong in the passage compartment. this may, lead to headaches, nausea, and eye irritation. the dealer did confirm the problem and provided a quote of $8600 to repair. the car has been inspected by and independent mechanic and the dealer’s mechanic. as noted earlier there was no warning that a problem was occurring. the first sign of a problem was on the 17th of september. a large oil spill in my garage.

I have a 2015 jeep grand cherokee laredo. while traveling down the highway at approximately 65mph, the entire dash began to blink in and out, all kinds of error symbols flashed, i lost power steering and the car switched itself in to neutral – this resulted in an accident. this car has been in and out of the shop for the past several months. every time it looks like it fixed, the car’s computer seems to do as it pleases. i lose driving power, it switches itself in neutral or the dash throws error symbols. i am at a point where paying for constant ‘repairs’ and insurance is becoming way too costly. i do not feel safe riding with my family in this car!!!

While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. my head was slammed forward and i lost control of the vehicle. if this had occurred at highway speeds there is a very high probability that i would have crashed the vehicle. as it stands i have a lot of neck pain from strained muscles in the back of my neck.

Vehicle was parked not moving. off. next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. luckily no one was in car when happened.. new headrest cost 400$..labor 150$. no accident how does this go off??

Drivers headrest seperated while sitting in driveway overnight. broken.

I had just pulled out of a parking lot and started down the road going no more then 25 mph when i felt something bang hard against me about center of the back my seat i also heard a bang sound so i pulled off the road and into a parking lot and discovered that my head rest had come apart. i have looked online to see if other owners of grand cheroke jeeps have had this happen and found that this has has happened to others.

I was driving on surface streets when i heard a loud, startling noise. when i looked to the right, i noticed the front passenger seat headrest had burst open without any collision, impact or warning; i was driving down a paved and maintained roadway. when i get behind the wheel of my car, there is a reasonable expectation that my car is going to perform in a matter that would not put myself or my passengers at risk. i understand that some jeep grand cherokee models have already had recalls for the same issue, but have been told by jeep that my vin/vehicle does not qualify. since the headrest in my car displayed the same malfunctions as the vehicles included in the recall, i would expect to be included in this recall. i am truly grateful my wife was not sitting in the passenger seat at the time. i have read that other jeep owners have suffered concussions from this defect.

Once the shifter was moved into "drive" , the transmission would automatically swith it to "park" that would not allow any movement! it happened on the same day to all three of us. several hours later, the transmission seemed to work. waiting for diagnostic service at umansky jeep in charlottesville, va. this shifter movement could potentially lead to an accident! we occasionally tow a trailer and risk to other motorists and us would be substanstial! please initiate invastigation sincere there a multiple complainst related to transmission.

2015 jeep grand cherokee. consumer writes in regards to issues with the oil filter housing.

Driver headrest suddenly deployed while i was starting to back out of driveway. nothing was hit by vehicle. knocked my head forward, scared, stopped vehicle.

Bad lifters and rockers on left camshaft caused loud engine tick/knock. occurred at 62000 miles. an apparent known common jeep fca problem for 2015 jgc wk. hard/ rough transmission downshift from 3rd-2nd gear along with loud bang noise. downshift is so violent it causes your foot to slip off the brake pedal when braking. occurred at 67000 miles. another known common problem for 2015 jgc wk. this is a dangerous vehicle and should be recalled for these issues before someone is seriously injured or an accident results in death.

The contact owns a 2015 jeep grand cherokee. the vehicle had a recall completed for the gear shifter in 2017. now a total of 4 times the contact stated that while driving approximately 30-35 mph the vehicle's gear shifter would slip from drive into neutral after driving a short distance. the contact stated that they would have to pull over to the side of the road to change the gear. the contact mentioned that during this time when the vehicle's transmission has slipped into neutral the display on the dashboard would be a white line with two red dots instead of the "n" for neutral. the contact stated that the dealer was not able to identify the cause of the issue. the vehicle had not been diagnosed or repaired. the manufacturer was not made aware of the issue. the approximate failure mileage was 11,000.

The active head restraints head rest opened up while the car was parked. the plastic hook is broken and head rest cannot be reset.

Hello i have a 2015 jeep grand cherokee summit. 5.7 ltr v8 engine. i recently bought this vehicle back in 04/21. i have noticed that the leather dashboard is bubbling and starting to lift and peel. i have looked on jeep forums and found out this is a very common issue which is not a recall/warranty. the cost to fix is approximately $3,000. there are plenty of other complaints and this needs to be addressed as it soon can become a safety hazard for driver impairment as well. i have called jeep and their customer service team and was not helped.

I was sitting in my parked vehicle when the drivers active head restraint suddenly came apart and knocked my head and neck forward. this happened without warning and was a jarring motion to my head and neck. thank goodness my vehicle was in park.

The front suspension makes a creaking noise when it gets cold outside and gets worse the colder it gets. it was like that when i bought it from the dealership, but they would not let me test drive the vehicle on the road. they also had to replace the radiator. with the suspension acting up, it was knocking the front end out of alignment, so the dealership did an alignment for me. 3 months later the creaking noise is getting worse and my front end is out of alignment again. the dealership refuses to do anything about it. i am afraid my suspension is going to fail and i am going to wreck my jeep going down the highway.

While my jeep was parked in the garage the passenger side headrest deployed and it cannot be reset. while no one was in the vehicle (injured) i am concerned that if the driver side headrest deploys while i am driving, i may be injured.

The seat belt retractor on the passenger side stopped working completely several months ago and the drivers side is not working correctly. the vehicle is basically unsafe to drive. we have been told that this issue is part of a warranty extension solution that was approved by your organization...instead of an actual recall. we have been waiting for months to have it repaired, but chrysler reports they cannot get the part because of supply chain issues. we feel that chrysler should pay to have it repaired with another seat belt retractor (not the one that has been on back order for months) so that can have a safe vehicle to drive. we have found the part locally..but have been told the warranty will not be honored because it is not the part that chrysler approved for the repair. please help us resolve this. i have filed an official complaint with chrysler (reference number 81226409) but have received no response. thank-you in advance for any assistance you can provide.

Driving my 2015 jeep grand cherokee, in oct 2021 and this weekend, slipped into neutral while driving on the highway at 50+ mph and wouldnt shift back into drive. displaying the message 'vehicle speed is too high to shift' while at full stop stop sign both times trying to restart it, the engine would rev violently and shut off, only to restart after a few minutes and drive as normal. both times in high moving traffic, narrowly avoiding traffic. the 2nd time i was on the ny triboro bridge and used road flares to alert traffic called the dealer and they claimed to have never heard of this before. couldnt find any issues or replicate the issue. attached are several issues of other drivers having the same issue and still @jeepc laims no knowledge. does someone have to die to fix this issue

11.09.21 the service air bag system light came on and when off immediately. a few days later it came on again and went off and kept doing it once a day since then repeatedly. now yester 11.13.21 it came on and wont go off and it keeps beeping when it shows up on the dashboard, but the icon doesn't go off on the side dashboard

My shifter has been having issues with shifting the gear into the right position. for example, numerous times i would put the vehicle in park (by pressing on the break and moving it all the way forward) & it would get stuck in reverse and go backwards. this happened more times than i can count and that is a major safety issue that can cause an accident. i did my research and found that there has been recalls made for the same thing that i am claiming as well as several complaints. i’m currently at planet dodge servicing my shifter and it’s a thousand dollars out of my pocket which isn’t fair since this clearly seems to be an issue with the vehicle. i also submitted a case with jeep customer care.

2015 jeep grand cherokee drivers side heated seat burned a nickel size hole through the seat, burned a hole through my girlfriends sweatshirt and burned her skin. thank god she was able to maintain her composure and pull over to a parking lot and get out. what if she had jerked the wheel (as it startled her) and caused a crash? what if she was on the highway?? what if the vehicle started on fire?? the vehicle is currently at the dealership and being inspected. there were no warning lamps or other symptoms.

None of the air bags deployed after running of the road and hitting a tree causing inuries to the driver (broken ribs, compressed lung, fractured vertebrae, extreme bruising on right side). insurance company is currently working a claim to total the vehicle. there has been no inspection of the vehicle or problem duplicated. if there was a passenger in the front passenger seat they would have been killed. no warning lamps or indications the air bags would not work.

The active head restraint system of the headrest deployed randomly while traveling down the road causing distraction and near accident. the driver of the vehicle was struck in the head but no injuries apparent. this happened to the drivers side head rest while traveling down the interstate at 80 mph.

The oil cooler/ oil filter housing cracked. my 2015 jeep only has 49,000 miles on it. this is a huge safety problem. the oil leaked all over the transmission case and the exhaust. it was smoking really bad, this is a fire hazard!!! i found out that there has been many complaints on this issue and should be recalled for safety. the dealership told me to have it towed in because you can not drive it because it can catch on fire. not good, someone can really get hurt!!! recall this product.

While in starbucks drive through, my vehicle suddenly accelerated and hit the vehicle in front of me.

Was driving down the road it was raining no other vehicles around braking! came on the screen and the brakes were applied without me doing it. the second time it happened brakes locked up on interstate for a couple seconds then back to normal. if anyone would have been behind us we would have been rear ended. it happened 2 times within an hour. i will be getting it looked at by the dealership as soon as i can.

In december 2021, the b-pillar mounted d-ring cracked in my 2015 jeep grand cherokee causing the passenger seat belt to not retract. the cracked d-ring prevented the proper retraction of the seat belt so that it would not fit snugly and securely around the passenger. research showed that nhtsa initiated a preliminary evaluation about such occurrences in the 2013-2015 jeep grand cherokees with fiat chrysler automobile us llc in september 2019. i have ordered a part from the jeep dealership and am awaiting its arrival so that the dealership can perform the necessary repair.

On nov 18,2021 i took my car in for recall issues that had to be fixed. i had never had this issues until i fixed the day i took my car in. on dec 23,2021 i was leaving town for the holidays when all of a sudden my car stopped and it would run i was on the freeway by the way! cars were going next to at about 60-70mph thankfully i was able to get out the freeway on to the ramp. when i shifted my car in park it started walking forward..!! this was a recall supposedly the dealership fixed. this became a danger hazard for me and mg family. the tow truck picked it up and we dropped it off at the dealership. they said it was just the radiator, the bumper and this other thing. but now it left the repair shop and they are telling me my transmission is bad it’s no longer working and i need to buy and put a new one in. this is horrible. it makes me think about buying another jeep. me and my family could have gotten seriously injured!

While driving on the highway, the car suddenly started to generate a weird noise from the engine, and at the same time i was losing power, this was at 65mph. now, the vehicle cannot go above 35mph without pushing down on the gas pedal. the rpm needle also doesn't move much. may be a crankshaft position sensor issue as with the 3.0l engines.

The hydraulic lifter is failing causing the cam shaft to fail and need to be replaced. this is making a ticking noise and will only get worse. chrysler knows this issue exists in the 3.6l pentastar v6 engines but will not recall and fix it.

The want retracted . it ‘s in a lock position want go in and want come out on passager side.

The front passenger seat belt malfunctioned; it does not retract and is stuck in one set position that can not be used by a passenger. not having a working seatbelt in the front passenger seat is a significant risk to anyone that is a passenger in the front passenger seat. this problem has been inspected and confirmed by the dealer (north olmsted chrysler, jeep, dodge, ram located in north olmsted ohio), but not by the manufacturer, police, insurance representatives or others. no warning lamps, messages or other symptoms of the problem prior to the failure. after the dealer inspected the seat belt, they confirmed the seat belt is covered under an "extended warranty", which may suggest this is a well known problem with the vehicle. this inspection by the dealer was completed on november 24, 2021 and the seat belt still has not been fixed by the dealer. it has been nearly three months that i have not had a working seatbelt in my vehicle due to the dealers inability to fix the problem, and luckily no one has been seriously injured or killed in that time.

Without warning the vehicle will not start, and displays that the tpms system needs service, and that a rear turn signal light is out. the engine will attempt to turn over but will not start the vehicle. this has happened multiple times under 90,000 miles. on more than one occasion, after about a day of not starting, the vehicle will start again, after no fix action was taken.

While driving under ideal conditions on a 4-lane divided texas state highway, the "active head restraint" in the passenger seat of my 2015 jeep grand cherokee deployed without warning. nothing happened that should have activated the restraint. i was driving in a dead straight line, with no other traffic in the area. the road was smooth, without any bumps or potholes. the restraint deployed with explosive force, slamming into the side and back of my wife's head. she described the feeling like being sucker punch from behind by a boxing glove or padded baseball bat. she has since experienced persistent headaches, along with muscle a joint pain consistent with a mild concussion and whiplash. had it been my head restraint that deployed, the force of the blow could have easily caused me to loose temporary control of the vehicle and drive off the road. a short internet search has revealed this to be a persistent issue with jeep and dodge vehicles, that has been traced to a defective part in the active headrest. this should have lead to a recall to replace a potentially life threatening vehicle flaw.

My seatbelts won't retract due to cracked plastic on the d ring. dealer says this is a known issue but it's been since november and they say it's on backorder.

Driver side head rest broke free while driving down the road and hit me in the back of the head. no collision. no wreck. did not activate properly, plastic holding the system together broke apart.

Passenger side headrest exploded open while parked

Both passenger and driver side seatbelt guide cracked and made seatbelt inoperable. unable to retract seatbelt freely.

The license plate led lights went out. pulled over by trooper to get them replaced, as they are a safety concern for troopers to identify the license plate number. after a few trips to a couple auto parts store, i learned that none of them carry lights. one of the parts stores representative said i would need to get in touch with jeep. jeep confirmed, that they need to replace the wiring harness and lights for this model year which is 2015. i looked online and it seems to affect model years 2014-2019. jeep wants to charge nearly 200.00 to fix the issue. if the lights are required for safety concerns and help with backup camera to make it more visible in the dark, then this should be a concern to owners of jeep grand cherokee model. there are no warning lights to let you know the lights are out until you get pulled over and ticketed by the police or you go to get the vehicle inspected and told you need a costly repair. if jeep knows about this defect, they should be doing a recall for the issue.

I was driving on a clear sunny day on a fairly open freeway when my sunroof spontaneously exploded. there was a very large bang that sounded like a gunshot and the glass shattered. fortunately i had the shade guard closed, otherwise it would have rained down on me. i am very confident it was not a rock or something hitting the sunroof. had the glass fallen on me, i could easily have gotten it in my eyes and lost control of the car and potentially caused an accident.

Every so often water leaks in behind the control panel on roof and drips on my radio when at a slant .thinking its the seal around the sliding window.

The contact owns a 2015 jeep grand cherokee. the contact stated that while her husband was parking the vehicle, the brake pedal was depressed but the engine revved, and the vehicle inadvertently accelerated forward. the vehicle crashed into the garage door and damaged another vehicle parked inside of the garage. the contact's husband then attempted to reverse the vehicle, but the failure recurred. no injury was sustained and no medical attention was received. no police report was filed. the vehicle was towed to an independent mechanic, but the vehicle was not yet diagnosed nor repaired. the dealer was made aware of the failure but informed the contact that there was no recall associated with the vin. the manufacturer was not made aware of the failure. the failure mileage was approximately 32,000.

Front passenger active head restraint deployed while parked with no collision. it was very loud, and the car shook violently. i thought something enormous been dropped on the roof of the car, but there was no impact of any kind. had i been driving, this very definitely could have caused an accident. if the driver headrest had deployed while driving, an accident would have been all but guaranteed. the problem has not been investigated by a dealer, police, or insurance representative. there were no symptoms or warnings before the headrest exploded. the car was idling in park at the time.

I lost control of my 2015 jeep grand cherokee laredo and crashed head on into a utility pole. the airbags did not deploy and my seat belt did not lock up on. i was traveling about 40mph at the time. the lack of restraint from the seat belt and no airbag sent me smashing into the steering wheel. no warning lights telling me something was wrong with airbag.

Hello i’ve seen some oil leakage all over engine of car. mechanic stated the oil filter housing has to be replaced but not covered under jeep warranty. car is driving ok for now .i’m at 79,000 miles. i’m concerned that this may become a bigger issue especially fire hazard when driving car.i’ve see similar issue on 2 other jeeps grand cherokees. i have not seen it come up as a recall but have seen multiple complaints.i feel that this is a mechanical issue and should be covered by jeep.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving while the temperature was at 25 degrees, the driver's seat and steering wheel heating features were engaged. while driving in cold weather, the battery save mode was displayed. the contact was unable to turn off the features and had to turn off the vehicle, open doors, and restart the vehicle. the contact stated that several attempts were needed to disengage the features. the local dealer was contacted but the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure but no further assistance was provided. the failure mileage was unknown.

Front passenger seat, active head restraint deployed with no cause. driving slowly down a residential street when it deployed. cannot reset it as it appears to have been caused by a faulty clip

Both my driver and passenger seat belts are not retracting as they should. seat belts are really loose and puts my life at risk every time i drive my vehicle. i did take my jeep to my local auto shop and they quoted me over $1400 to get both seat belt retractors and assembly replaced. in my opinion, its something that should be replaced without cost due to manufacturing malfunction. i have not had my vehicle inspected by the manufacturer or insurance. there was no warning lamps or messages prior to failure. i bought my jeep pre owned and have only has it for 2 years. this is not a “wear and tear” situation.

While driving down the road the passenger side ahr (active headrest restraint) unexpectedly deployed striking the passenger in the back of the head resulting in a migraine. once stopped i inspected the headrest and saw that two plastic pieces that held the metal rod in place had broken even though we were not involved in an accident or sudden stop.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the front driver's seat headrest deployed and struck the back of her head. the dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000.

I was actively driving my 2015 jeep grand cherokee with my 3 year old son in his car seat in the rear passenger seat when i was violently struck in the back of the head causing me to momentarily black out. i came to confused and assuming i was rear ended by another vehicle, i immediately pulled my vehicle over to check on my son, when i looked back i noticed there was no one behind me. when i got out of the car i began dry heaving and felt extremely nauseated. i checked on my son who seemed ok and on the back of my vehicle which was in perfect condition. i was still very confused and checked on my son again who was crying and scared because " mama was hurt", its at that time that i notice my driver side head rest had exploded. it was completely split in half. my active driver head restraint that is built into the head rest had gone off for no reason. an hour after being struck in the head i was till experiencing nausea, pressure in my head, head ache, neck and back pain and dry heaving. because i'm also pregnant my husband drove me to urgent care. they said i had whip lash and likely a concussion but because i'm pregnant there wasn't much the could do for me without risk to the baby. because this happened after service hours at jeep i called the the next morning where they advised me there are no recalls on my jeep and no warranty on the head rest. i will need to pay for it to be looked at and pay for any parts necessary to repair it.

I was driving my jeep and all of a sudden the headrest deployed almost making me cause a crash i think this is a safety issue

My 2015 grand cherokee has a service shifter warning that has come on and causes the transmission to jump while driving. i've taken this problem to the dealership and was initially charged for a new shifter and wiring harness. two weeks later the problem returned. i took the car back again and was told the system wasn't reset. two weeks later problem returned. took it back to dealership and was charged to reset two more codes. two weeks later the problem returned. took it back to the dealership and was told power steering pump had leak and was traveling to the area where the sensor was causing it to go off. paid for more repairs and now 4 days later the service shifter light is back on and more frequently than before. this issue nor should any issue cause someone to continuously miss work to deal with a problem that has caused at least one fatality that's well known about. nor should it cause an expense every time the vehicle is brought in. this is a problem that could cause serious harm if not addressed and if the problem cannot be addressed then at the very least someone should be willing to say so instead of grasping at straws trying to fix an unfixable problem.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving, the driver's side headrest was deployed with no warning. the contact stated that he was hit in the back of the head and required medical attention. the contact stated that the dealer was called and was awaiting a diagnosis appointment. the manufacturer was not made aware of the failure. the failure mileage was 116,500.

The vehicle shifter design on this vehicle enables the shifting of the vehicle into an undesired gear without driver knowledge. i have shifted into reverse countless times when trying to shift to park or neutral when trying to shift to drive. i was attempting to hookup a trailer at a slight incline when i needed to adjust the vehicle slightly. i attempted to shift to drive but went to neutral. when i removed my food from the gas i rolled back into the trailer. this damaged my vehicle and could have serious consequences if a person is between the trailer and vehicle. this shifter need to be replaced before someone is injured or killed.

Passenger side headrest clips spontaneously broke roughly after 2-3 years of ownership, they did not break during a wreck or collision and the driver side seat is fine. i believe the headrest is supposed to detach like this during an accident but again there was nothing to prompt this happening it just seems like the clips themselves failed.

Drivers side active head restraint, spontaneously deployed. headrest hit driver in the head while driving. which could have caused an accident had driver had their head against headrest or been traveling at a faster speed. no warning lights or tones before deployment. vehicle has not been inspected by dealership, manufacturer or police as vehicle was not in an accident. they will not be notified due to no recall or warranty. part will be replaced by onwer. after further inspection plastic clips inside the headrest failed.

When the acceleration is pressed harder than easing into it the shift progression fails. it will stick, in say 2nd gear, and rev up the motor but will not shift until the accelerator is released. it will then stick in 3rd and 4th if you get back on the accelerator too hard. in addition, the cruise was set at 60mph, running in 8th gear. the accelerator was pressed to pass a vehicle, the transmission dropped into 4th, revved up and stuck there. it would not shift back out until the cruise was shut off and the vehicle slowed to about 40mph and the transmission caught up with the vehicle speed, normal operation resumed. i think the danger of passing someone on a 2 lane highway in a vehicle that slows down instead of accelerating puts all parties involved at risk. we are taking it to the dealer today to see if the program needs updated. the only engine code showing is that the evaporative emissions systems leak detection pump needs replaced. we have done this twice, the code clears for 2 days and comes right back.

I took the vehicle to the dealership because the driver’s side air bag at the knee seemed to be expanding and pushing the panel out. naturally, i was concerned about safety in the event of an accident, so we want that bag to operate properly, but also i was concerned about the air bag continuing to expand even when no impact event had occurred. jeep service found found that inside the sealed knee blocker panel, the airbag cover was ripped & caused the airbag to have some expansion that caused the knee blocker assembly to bulge out. the cost for this repair was $1,419. what i am struggling with is how can an airbag installed behind a sealed panel actually rip thus causing the owner to be responsible for the safety equipment repair cost. is it under warranty? no, but why wouldn’t a safety air bag be safe in the sealed compartment without ripping therefore putting the driver (or their passengers) in danger by either deploying improperly or not deploying properly? i do believe it is reasonable to alert jeep & nhtsa to open an investigation. i have to wonder how many other 2015 jeep grand cherokees have ripped knee airbags inside the sealed knee blocker panel? if a driver side air bag can rip after 7 years in an enclosed/sealed knee panel – i imagine there must be significant danger to other owners too. i am now concerned for the safety of other 2015 jeep grand cherokee owners which may have an undiscovered ripped air bag cover causing expansion that could injure the driver or not protect them properly in the event of an accident (and possibly cause harm to their passengers or other vehicles around them when that deploys without an impact). drivers have a false sense of comfort thinking their jeep’s airbags will help keep them safe but that may clearly not be the case. i have reported to jeep case #83266298. a piece of safety equipment malfunctioned inside a factory assembled/sealed panel. the consumer should not have to pay $1,419 for dangerous poor design

The passenger headrest popped open unexpectedly when the car was parked in my driveway.

Driver side seat belt does not retract and is not secure. when i called the dealership the service person said there is no open recalls it’s my responsibility to have it fixed. there are several 2015 jeep grand cherokee‘s on here with the same problem. jeep need to take responsibility and fix it! click it or ticket is the catchphrase here in florida. jeep needs to fix it so i can click it!

The contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 15 mph and slowing for a traffic light, the vehicle inadvertently shifted into neutral(n). the contact attempted to shift to drive(d) however, the vehicle failed to respond. the contact stopped the vehicle and attempted to shift into drive(d) but failed to. the contact turned the vehicle off and restarted while in neutral(n) and the vehicle would not restart. the contact moved the gear shifter to drive(d) and was able to restart the vehicle and the vehicle operated as intended. the contact stated no warning light was illuminated. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was not diagnosed nor repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 86,000.

Seatbelt not retracting

Passenger headrest malfunctioned. headrest popped open one day. was not being adjusted just opened. went to see about placing it back together and the clips were broken. vehicle was in park at the time.

Car keeps saying service shifter. safety at risk car cuts off and on when i’m driving now the car won’t start completely. a lot off jeep grand cherokee are having this problem. components not inspected. service shifter light just came on yesterday. car won’t start today

Driver's side headrest deployment without a collision while driving on a highway going 65 miles per hour. could have caused an accident at high speeds. instant head, dazed, and neck pain. no warning lights or noises.

The contact owns a 2015 jeep grand cherokee. the contact stated that the driver's side seat belt was fractured. there were no warning lights illuminated. the vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. the vehicle was not repaired. the manufacturer was notified but no additional assistance was provided. the approximate failure mileage was 125,000.

The vehicle has an oil leak problem which may be caused by the defect of cylinder head gasket, and some of other engine gaskets. the oil seal is problematic for this model.

All the door hinges need replaced. very difficult to open and close the doors. i called jeeps headquarters and they gave me no info on this matter. the replaced hinges are$100 apiece. i believe this a safety concern, not bring able to open the doors easily.

While backing down my driveway, the headrest popped forward suddenly. there were no indicator lights or warnings before it happened. i consulted a mechanic regarding a repair/replacement. a new headrest ($1000) is required because the plastic pieces inside are broken. i am concerned about the passenger side doing the same thing while i am driving and especially if i have a passenger.

2015 jeep grand cherokee summit passenger-side headrest unexpectedly deployed yesterday, august 11, 2022, without warning and with explosive force while driving without any vehicle accident occurring or any impact to the body of the car. no human injury occurred, though the intense force of the explosion caused my cell phone to jump out of the cup holder as the force translated through the seat and center console and nearly caused loss of driving control with pedestrians in close proximity to the car. it could have easily caused injury or death if it had been the driver's side, especially at greater speed. have not yet been able to take the car to a dealer so quickly afterward. i find no recalls under my vin, though i found an electronic copy of mopar warranty bulletin no. d-20-10, dated august 26, 2020, stating an immediate 10 year/unlimited mileage warranty extension (x88) active head restraint for 2014-2018 jeep grand cherokee.

The passenger side active headrest restraint spontaneously engaged and will not reset. i was a passenger when it happened and it struck me in the back of the head. i’ve noticed many others with my year, make and model of vehicle have had similar issues, but jeep is not wanting to accept there is a manufacturing default. luckily it wasn’t my drivers side headrest. but it could be next time and potentially while i’m driving. there were no warnings prior and it’s extremely rare that anyone rides in that seat.

The active headrest on this 2015 jeep deployed at random. there was no accident or other event to cause this deployment. the deployment launched the headrest forward making the headrest strike the drivers head. upon visual observation of the headrest, there appears to be a failure of the structural material securing the retainer pin. dangerous! forums abuzz with this known issue. needs recalled imo.

The contact owns a 2015 jeep grand cherokee. the contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. the contact called the dealer and made an appointment to have the vehicle serviced. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired for the failure. the failure mileage was approximately 86,000.

2015 jeep grand cherokee. consumer writes in regard to high pressure fuel pump safety recall. the consumer stated the safety recall had no remedy and was unsafe to drive. the consumer purchased a new vehicle, 2022 compass. the consumer took a loss due to the recall of the fuel pump on the jeep and requested to be reimbursed.

The contact's mother owns a 2015 jeep grand cherokee. the contact stated that his mother had previously informed him that the vehicle would independently shift into different gears without warning. the contact was also informed by his mother that the service shifter warning message had appeared on the instrument panel. the contact took the vehicle to a dealer and was given an estimate for a diagnostic test. the contact then replaced the battery after the vehicle failed to start up as needed. a few months after the replacement, the battery failed again. the vehicle was then towed back to the dealer where they linked the failure to nhtsa campaign number: 16v240000 (power train); however, the vehicle was not included in the recall. the contact was also informed that the parts to fix the vehicle were on backorder. the manufacturer was notified of the failure and the contact was informed that the vehicle was already serviced prior under the recall in 2017. the vehicle had yet to be repaired. the failure mileage was unknown.

The contact owns a 2015 jeep grand cherokee. the contact stated upon raising the front driver's side headrest, it deployed inadvertently. there was no warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 87,000. the vin was not available.

There are two issues. one is that the air bag light is on and never goes away and could mean faulty air bags, two the car is making a clicking noise and jerking when accelerating and the 4 wheel drive service light has come on. it could be the transfer case or differential. the car only has 60,000 miles and isn't driven everyday. it should not be having these safety issues.

There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. this vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. at time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. this noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.

The plastic latch mechanism holding the eyeglass case (built into the overhead center console) shut broke. this prevents the holder from staying shut. the unlatched case blocks the rear view mirror thus preventing the operator from seeing rearward. is this considered a visibility hazard? [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

While the vehicle was in operation traveling straight ahead on roadway the vehicles drivers headrest “popped” causing operators head to jerk forward while vehicle was in motion. driver was able to maintain control of vehicle but was startled by the sudden explosion and impact on head. this could have easily caused operator to loose control and be involved in a motor vehicle accident. there were no warning messages when this occurred and nothing had been done to the headrest prior to it exploding open. after inspecting the headrest it appears a plastic part inside the headrest snapped.

The passenger seat headrest violently exploded open while i was driving. if this were to have happened while someone was in the car, or on my driver's side headrest, someone could have easily been injured. it sounded as if an airbag opened in the car. i have not gotten it inspected yet but have read multiple forums of this happening on other 2014-2015 jeep grand cherokee and am wondering how this is not a recall. no warning signs given.

While driving all headlights suddenly went out. this has happened a few times now while waiting for our service appointment. it has occurred in both high and low beam configurations. the lights have failed when the dash switch is in the auto or in the on positions. the vehicle is definitely available for inspection, however it is currently being serviced for this defect. failure of all forward-facing lights could be fatal at speed. we were in our driveway and on small town streets when it has occurred, but next time? we showed the service representative a video of the failure recorded 09/21/2022 in our driveway, high beams on and switch in auto position when all lights failed. the video is available to nhtsa if requested. upload formats, below, don't include the mov (iphone video) format. the lights failed without visible warnings, messages, or symptoms. i did not check for obdii codes.

I can hear my jeep clicking into every gear and making a ticking noise this is because of the faulty shifter in these jeeps. also the computer isn’t working correctly software is to old to update.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 45 mph and making a right turn, the vehicle inadvertently turned in the opposite direction and the contact lost control of the steering wheel. the traction control warning light was illuminated. the contact depressed the brake pedal but the vehicle failed to respond. the contact continued to turn the steering wheel until she regained control of the vehicle. the contact veered to the side of the roadway. the contact then pulled into a parking lot and parked the vehicle. the contact was able to drive to her residence. the contact later received notification of nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) and the vehicle was taken to the dealer for the recall repair; however, the dealer declined to honor the recall repair and informed the contact she had to pay for the repair. the dealer diagnosed that the dtcm (drive train control module) had failed and needed to be replaced. the vehicle was repaired. the contact notified the manufacturer of the failure and inquired about reimbursement; however, the manufacturer denied her claim after several attempts. the failure mileage was approximately 177,060.

The contact's son owns a 2015 jeep grand cherokee. the contact stated while her son was driving 60-65 mph, the vehicle started shuddering. the abs, traction control, and check engine warning lights were illuminated. the vehicle decelerated to 30 mph and stalled while driving on an uphill ramp. the vehicle failed to restart, causing another vehicle to strike the driver's side of the vehicle. there were no injuries sustained. the vehicle was pushed downhill with the assistance of a police patrol. the vehicle was towed to the contact's residence. the vehicle was then towed to the dealer where it was diagnosed that the engine was blown and needed to be replaced. additionally, the dealer diagnosed that the thermostat, radiator, starter, and motor mounts needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 116,000.

The contact owns a 2015 jeep grand cherokee. the contact stated while the vehicle was parked, she noticed fluid leaking from the vehicle onto the ground. the vehicle was taken to the dealer where it was diagnosed that the radiator was leaking and needed to be replaced. the dealer replaced the radiator and the electronic control module. the contact stated that upon starting the vehicle, she heard an abnormal ticking sound coming from the passenger's side of the engine. the vehicle was taken to a second dealer maguire chrysler dodge jeep ram of syracuse (959 hiawatha blvd w, syracuse, ny 13204), where the camshaft exhaust, intake plenum, valve, tappet valve lash, housing thermostat, coolant, gasket cylinder head cover, engine oil, seal spark plugs well were replaced; however, the failure persisted. the contact stated that the failure had been reoccurring more frequently. the vehicle was taken back to the dealer who informed the contact that the engine needed to be taken apart in order to diagnose the vehicle. the contact was then informed that the engine was dissembled and reassembled. the contact was unsure whether the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 92,000.

Driver headrest deployed with no reason while driving 45mph in a busy avenue during rush hour (5pm). it hit driver in the back of the head causing confusion and dizziness. found a small plastic piece broken inside mechanism. headrest still installed, haven't taken it to dealer for repair because online comments says repair would be around $900 at my own expense and no way i'm paying for a malfunction.

The dashboard is got some wrinkles which makes me think the dashboard is weak now, so when the airbag comer out the dashboard may come out

Oil pump assembly. the problem was confirmed by a independent service center. as i was driving down the highway at 40/45 mph, i heard a knocking sound under the hood. i pulled into a shoping center got out to go into a store came back out turned on the jeep and the engine light came on. drive home called my mechanic. he said don't drive it have it towed in, it might be the oil pump or power train modular. it was the oil pump. my mechanic said i was the forth person to bring my jeep in with this problem within the last 2 weeks

Both driver side and passenger side doors are clicking when they open and close, seems like a hinge has been damaged. when opening the doors they will close on their own quickly unless opened all the way.

The contact owns a 2015 jeep grand cherokee. the contact stated while the vehicle was in park (p), she started the vehicle and the vehicle independently accelerated. the contact stated no warning light was illuminated. the contact attempted to turn the vehicle off, and the vehicle would not shift into neutral (n). the contact stated that multiple attempts were needed to turn the vehicle off and restart the vehicle. the vehicle then started operating as designed. the contact had the vehicle towed to a local dealer to be diagnosed; however, the failure could not be duplicated. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 98,000.

The oil cooler fails resulting in the entire cooling system being filled with the oil from the engine and possibly contaminating the engine oil with coolant. even after the oil cooler is replaced the entire cooling system must be thoroughly flushed and have multiple parts replaced. it is a safety hazard because there is no warning, the oil cooler fails and all you engine oil is gone. which will lead to catastrophic engine failure and possibly fire from the heat produced from the friction.

2015 jeep grand cherokee, the passenger side headrest deployed while driving, i understand that others have had this problem and there’s a recall for either passenger side or driver side but my jeep does not come up on the recalls. please advise i would hate to have the driver side headrest deployed while i’m driving. thank you

Drivers left front headrest airbag deployed for no reason. no accident or owner abuse caused this headrest air bag to deploy. did research and found many other jeep owners are having the same problem. i am a florida resident and found that a lawsuit has been filed about these safety incidents. watched jeep repair videos and read jeep tech documents to try to manually reset deployed headrest, but was unsuccessful because when it deployed unexpectedly the plastic pieces were cracked. please help me resolve this safety issue.

The active headrest released on the driverseat while operating the vehicle under normal conditions. the headrest hit the driver's head with significant force. the headrest will not reset.

Oil leak from oil filter cooler housing it has been recalled on 2014 jeeps but not the 2015 and it is the same issue

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, an abnormal noise was heard coming from the rear of the vehicle. no warning lights were illuminated. the vehicle was taken to a local dealer, where it was diagnosed that the driveshaft needed to be replaced. the vehicle was repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 55,000.

Plastic oil cooler leaking. this is a $800 repair, and seems to be a very common problem among jeep grand cherokees.

Car engine has a sound of tapping. i research on youtube ?it is rocker arms ticking when rocker arms broken. many complains about this problem of jeep v6 3.6 engines. it can cause engine brake down.

Driver headrest popped open

The front passenger headrest deployed unexpectedly while driving hitting me. the car was not involved in an accident to cause it to deploy. i have not taken it to a dealership to diagnose - it is pretty obvious though (you don’t really need a qualified technician to tell you your headrest deployed). it can’t be pushed back together and it has to be replaced. there were no warning signs or any physical adjustment being made of the headrest at the time of deployment. since this is a safety feature of the vehicle - like an airbag - a malfunction like this should not be acceptable. i would like to see this investigated and a recall issued for the component that caused the failure. chrysler need to be held accountable for things like this. we can’t have safety systems failing unexpectedly and then charging the owner $1000 to fix them again with the same crap that is going to break again.

Cruise control, o2 sensor, fuel/propulsion system , battery, if your check engine light is not on when you take it to the service department they say its hard to detect serves needs. come back when it comes on again. trouble while driving when using cruise congtrol it excellerate15miles beyond speed set very scary while driving next 30 minutes smell smoke next flames and smoke coming from underneath hood, open door flames and smoke can into jeep. causing me to hit my head tryng to watch the fire and get out the truck and getting the two kids out the back the we ran then the exploded. the 911 button inside did not work! now we can't sleep!

While driving down the road my car will shift into neutral while going at at full speed driving down the freeway, and loses all power. i have to pull over on the side of the road turn the car off and restart. this has happened 6 times and is very dangerous. there are multiple dates that this has happened. it looks as though this should fall under nhtsa recall #16v529000?

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2015 jeep cherokee. the contact stated that the liftgate initially failed to close completely after use. the contact manually pushed the liftgate into the latch to ensure the liftgate was closed. recently, the contact stated that the liftgate inadvertently slammed closed while opened. the contact stated that the liftgate failed to close securely despite using excessive force. the contact stated that moisture was entering the vehicle due to the failure. neither the dealer nor the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 85,000.

Headrest airbag deployment spontaneously. this is a known issue that has caused numerous accidents. here is a link with multiple people experiencing the issue. people are directed to contact jeep cares but this is a safety issue that needs to be recalled. https://www.jeepgarage.org/threads/headrest-clips-spontaneously-broken.222166/

While driving the vehicle at low speed and without any warning or outside influence the headrest exploded and hit me in the back of the head. i was able to retain control of the vehicle because of the slow speed and situation. i have since learned that this has happened to many other vehicles of my model and is related to the collision reactive headrest retaining components suddenly breaking. i recently had a long trip driving this vehicle at interstate speeds and this cpould have been a very serious event.

The contact's son owns a 2015 jeep grand cherokee. the vehicle owner took the vehicle to the local dealer for maintenance and was informed that the oil filter housing had an oil leak and needed to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 120,000.

Noticed a wet substance under the hood and a smell of oil/antifreeze (couldn’t determine either or) coming from vents prior to purchase. i was told it would be looked at and taken care of. after purchase i noticed a heavy leak under the vehicle and when i touched it, i again smelled the same oil/antifreeze. i took it back to the dealership and they replaced the radiator. it continued to produce a leak, and chose to stop and get a diagnosis and they said it was the oil cooler. i then chose to return it to the dealership for repair and they insist it was left over spillings from the previous repair. it still has that same wet substance dripping from under the vehicle. i’m concerned about the safety of my life if it is indeed the oil cooler.

At a speed of 30mph, was slowing down coming up to a red light, as the brakes were being pressed the motor began to rev up and try to accelerate despite me fully pressing the brakes. i had to put the vehicle in neutral and shut it down. i merely missed hitting another vehicle. i called the dealer who had no information for me. no warning lights were on or prior to the reving and acceleration of the vehicle as i was trying to come to a stop at a red light. i am reading numerous forums of jeep owners reporting the same issue. this really should be investigated before someone is seriously injured or killed, which maybe there have been reports of such already. in my case, there was no injury or damage because i was lucky enough to have no vehicle beside me and had a place to vere off to to pull over quickly. if that hadn’t been the case, an accident would have occurred. i can’t say if this vehicle has malfunctioned like this previously because i purchased 2 days ago.

With no warning or reason the active headrest deployed while i was at a stop light having been stopped for a few minutes and smacked my passenger in the back of the head.

The oil filter housing in the jeep gladiator, wrangler, and grand cherokee is known to have serious problems and safety concerns. the pentastar oil filter housing used in these vehicles can crack and warp due to heat exposure and this can lead to serious oil leaks. despite knowing about this issue, the company has never issued a recall, instead, they have discontinued the production of the pentastar and redesigned the oil filter housing for newer vehicle models. https://vehiclefreak.com/jeep-oil-filter-housing-recall-guide-2013-to-2017/?fbclid=iwar372r_z1vlewssmz6hmma6_vn1ieql3snynyngcucvbh25-f7cutjkhzpu

Vehicle only has 38,000 miles and suddenly had visible oil leaking from underneath. no warning lights came on but i took to service center for inspection. the oil filter housing was found to be defective and "leaking badly". technician informed me that because the component is plastic vs. metal it is a known defect in my vehicle make/model. i also confirmed many complaints of same issue in online forums. i contacted manufacturer but since vehicle is out of warranty they would not assist. service provider stated the issue is of significant safety risk as engine could lose all oil, overheat, and become undriveable. cost to repair=$1800

There is a recall for fuel pump delivery. myvwife was driving the vehicle and it completely stalled out while driving. vehicle was towed to arapahoe chrysler autonation jeep, parts supposedly are on back order however we have also been told that they don't have parts.

While driving my car, it will randomly shift into neutral. the engine will almost shut off while the battery will remain on. i get a message on the dash telling me to shift into gear but can only shift into park. after shifting into park, i have to turn my car off, and back on before i can shift into drive. i have had multiple parts replaced on my car to fix the issue but it is still happening. i find the car shifts to neutral when going over 55 mph and then i lose all power.

The driver side headrest popped out. the latch to secure it again also brown when it randomly came out. car was sitting still and there was no impact of any sort.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the vehicle stalled. the vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. the contact related the failure to nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the manufacturer was not made aware of the failure. the failure mileage was approximately 200,000.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving at various speeds, the vehicle lost motive power and stalled, almost causing the contact to crash. during the failure, the vehicle experienced a sudden jolt and a thud. the vehicle also failed to accelerate while depressing the accelerator pedal. the check engine warning light illuminated. after turning off and restarting the vehicle, the vehicle operated normally. the cause of the failure was not yet determined. the local dealer and the manufacturer were notified of the failure. the contact was informed that the vin was not included in nhtsa campaign number: 22v406000 (fuel system, diesel). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 107,000.

Trying to shift from drive to park, will only go to reverse. must release shifter and push to park again for it to shift to park

At low speed, electronic shifter shifts itself into neutral. warning light comes on to put shifter back in drive. no engine light comes on, vehicle has not been inspected by anyone.

-what component or system failed or malfunctioned, and is it available for inspection upon request? engine issue with ticking, loss of power -how was your safety or the safety of others put at risk? definitely it could affect me, my family and you when it stop any moment in the road, i did check dealer and mechanics shop abut the issue and mention it happen with other engine with same part number and i cannot afford paying a whole engine. -has the problem been reproduced or confirmed by a dealer or independent service center? yes -has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no -were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no

Passenger side headrest expanded. i was sitting in a parking lot and heard a loud bang. after looking i seen the passenger headrest came apart and will not go back together. if someone was sitting in the passenger seat at the time they could have bene injured. with the how loud the bang was i thought someone hit my vehicle.

When are you going to make jeep fix this fuel pump issue? it has been over 9 months and they stilll say they don't have the parts! people are going to die. help!

While in motion, vehicle lost all power; the engine stalled, brakes failed and lost power steering. the vehicle shifted into neutral. i put the vehicle back in drive and it went back to neutral. i turned the ignition off and restarted. my husband was driving and i was in the passenger seat, with my 5 year old daughter in the backseat. if there had been oncoming traffic, we’d have hit them head on.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I purchased a used 2015 jeep grand cherokee 5.7l v8 hemi on 03/03/2023 at approximately 7:30pm from rairdon honda in burien washington. the car started displaying on the dashboard that the seat belts for the passengers weren’t on even though the seatbelts were indeed on, and then the sensors for the airbags started going off stating that there was a problem with the airbag sensor. the car was then taken back to rairdon honda in burien and they simply stated that they recently replaced the car battery and that was the reason as to why the sensors weren’t working. after speaking to one of the technicians they stated since the seatbelt sensors showed that the seatbelt wasn’t on that incase of an accident the airbags wouldn’t deploy. this was not disclosed at the time of sale, i was reassured that everything would be fine when i took the car home the first time. i can’t risk having a car that has such severe safety issues and put my son and partner in this car knowing that the airbags could possibly fail to deploy.

Sunroof suddenly shattered on interstate 90. nothing hit or fell on the car. looks as if excessive pressure in the cabin exploded the glass sunroof out.

The contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle erroneously shifted into neutral while driving. while the vehicle was parked with the gear shifter in the park, the vehicle inadvertently moved. the service shifter warning light was illuminated. the contact called the local dealer and was informed that the vehicle was previously repaired under recall. there was no warranty coverage. the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline. the contact stated that the failure was related to nhtsa campaign number: 16v240000 (power train). the approximate failure mileage was 118,400.

Glockner of ashland ky has determined that both front seats belts will not retrace. i understand that the warranty is extended for 15 years. i have been waiting for several months, they tell me they are on back order. my wife drives this vehicle every and this is s serious safety issue. thank you in advance for your help. please help us. regards [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Rear diff internally broken, prevents vehicle from moving forward or shifting into parking. costing $3000 to fix. problem has been confirmed by car mechanic shop. all reports have been attached.

The driver side seatbelt will not retract. this is a significant risk in the event of an accident. yes, my local mechanic has confirmed that the seatbelt is not retracting.

The vehicle will repeatedly die when at a stop light or a stop sign. the dealer has been notified but states that the parts to replace and fix the issue have not been shipped to dealers or are not available. manufacturer recall numberz46 nhtsa recall number22v-406

The contact's wife owns a 2015 jeep grand cherokee. the contact stated that the transmission was slipping in and out of gear. the contact stated that the failure also occurred while driving below 35 mph, and while driving from a complete stop from a traffic light. additionally, the contact stated that after parking and exiting the vehicle, the vehicle started to move forward. the vehicle was taken to the dealer, where it was diagnosed that the transmission control module needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and referred the contact to the dealer. the vehicle was taken back to the dealer, where it was diagnosed that the transfer case, the ptu, the u-joint, and the front and rear differentials needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 20e037000 (power train). the dealer and the manufacturer informed the contact that the vehicle could not be repaired under the ptu warranty because the vin was not included in the recall. the vehicle was not repaired. the failure mileage was approximately 160,000.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The past 3 times putting gas in 1) after gassing, jeep started, would not go into gear. shut off, restarted, was fine. 2) after gassing, jeep started however shaking, shut off, restarted, however shook until it caught and started. 3) after gassing, the 3rd time it started. the jeep would shake, like the old cars would diesel when shut off, this is what it was like. shows multiple codes. purge valve under hood replaced in november, replacing again to see if its bad. rear purge valve replaced (driver rear wheel). next step is smoking the vehicle to find the leaks, believe to be the gas filler neck. often when putting gas in, gas clicks off. also the capless tank is awful, often difficult to put the hose in. this is my 3rd jgc, the 07 had issues and this one. the 2011 was a dream! these are manufacturer's issues and should be repaired free of charge!

We have been unable to drive the vehicle for 9 months out of 12 due to it being in the shop. the latest was a obdc of "improper def used see dealership". it was at 3 different shops to remedy the issue the final one being lithia chrysler/jeep/dodge of missoula #134. even with the extended warranty they would not cover the expense even though it was their warranty. we were told it was for labor, but labor was supposed to be covered. there is also a "stop sale" in place so we cannot even drive the vehicle anymore due to lack of power. the dealership and fca told us that this was "normal" and we just "had to let the vehicle warm up first" i have owned and operated diesel vehicles for a better part of 28 years. i have never had to do this. i cannot put my families lives at risk with this pos. right now as it is, we are. making payments on insurance and and vehicle payments on an suv we cannot drive. i can give specific dates, times and conversations as well as email threads from fca trying to handle the situation to no avail.

The vehicle has a significant safety recall out with no timely identified repair offered. jun 09,2022 manufacturer recall numberz46 nhtsa recall number22v-406 recall statusrecall incomplete, remedy not yet available how can the manufacturer expect people to feel safe driving with the possibility of a unplanned sudden stop putting their lives, their passengers lives and the lives of other travelers on the road at risk. if jeep can't fix the issue they should replace the vehicles.

The transmission slips fro d to p making the vehicle inoperable. i have check all doors to make sure they were closed. restarted the vehicle yet still in able to drive! it is not the first time it happened .

The drivers headrest opened.

Transmission suddenly stopped accelerating when pressing pedal. in reverse suddenly began making a whirring sound. 155,000 miles

The dashboard is bubbling up and peeling which causes a humming noise when driving above 60 miles per hour. i contacted the dealership and since my warranty has ended i was quoted a cost of $1800. i did see where there was a recall for this issue for previous models.

The contact owns a 2015 jeep grand cherokee. the contact received notification of the nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that on several occasions, after the vehicle was parked, the contact had to wait approximately 30-minutes to restart the vehicle; however, several attempts was needed before the vehicle started. the vehicle was taken to the dealer however, because the part was unavailable, the vehicle was not diagnosed or repaired. the failure recurred. the contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. the contact notified roadside assistance and the vehicle restarted after approximately 30-minutes. the vehicle was taken back to the dealer where it was diagnosed; however, the contact stated that he was only informed of a low fuel pressure, but the diagnoses was incomplete. the vehicle remained at the dealer. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was informed that parts were not available. no further assistance was provided. the failure mileage was approximately 95,000. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated while driving approximately 70 mph, the vehicle started to shake and stall. the contact stated that the low oil pressure warning light was illuminated. the contact steered the vehicle off the road before the vehicle stalled. the contact made several attempts to restart the vehicle; however, after each attempt the vehicle started and then immediately stalled. the contact stated that the low oil pressure warning light illuminated each time. the contact had the vehicle towed to a dealer; however, the dealer did not have the part to perform the repair, and the contact was placed on a waiting list. the vehicle had not been repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 200,000. parts distribution disconnect.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

On april 24, 2023, while driving 53 mph down a busy highway the car just lost all power. i wasn’t able to control the vehicle then i stepped on the brakes but only if the back brakes worked. which caused the vehicle to spin out of control until i eventually flipped the vehicle upside down into a ditch. it was one of the scariest things i’ve ever experienced. besides the fact my drivers side head rest and seat bell we’re also broken at the time. i was going to the dealership on april 26th to have both the headrest and seat belt fixed. it’s also the second time the car lost power. in addition to that my headlights, rear lights, & windshield wipers, would suddenly stop working then work again. i totaled my jeep and i’m now out of a vehicle since i had a active loan of the vehicle. i was suppose to be done with my payments in aug of 2025. i don’t ever want anyone to experience what i went thru. i’m very very grateful and fortunate that i wasn’t seriously injured or killed because of this problem.

My jeep has started experiencing rough driving and the gears slipping. i took it for service and they told me all the issues wrong were under a recall. (nhtsa 23-e-019) equipment safety recall 21a. he indicated: uplift timing, torque converter engagement, shift points, calibration issues, downshifts and other things. i called my local dealer and gave them my vin but they stated my vehicle has not been recalled and they won't fix it. the big concern is the slipping gears. it lungs forward at times and i am scared it is going to cause an accident. it is very rough to drive. the service 4 wheel drive system light came on. it started 4/27/23. it is very bad when turning the vehicle and driving slow.

I put my car in park and ran in my house to grab my wallet. when i came back out, my jeep had rolled down the driveway. the jeep would crank but wouldn't move and there was a warning that said "service shifter." i had it towed to the jeep dealership where i spent over $3,000 to have it repaired. there was a previous recall on jeeps because they could roll away when people thought they were in park, however this issue wasn't covered by that recall. no vehicle should just roll away like that. the safety of others was put at risk because my neighbors kids were actually riding their bikes in the road at the time this happened. had one of them been hit or killed, i would have been liable for that. there is a serious issue with jeeps that needs to be corrected.

I was driving down the road and my head rest popped open on my passenger side

The oil cooler is leaking and shooting oil around the engine compartment making a lot of smoke. not sure if there was fire or not. i went to the 2 repair shops and both said that they are inundated with the same problem from jeep owners and the parts are very expensive and hard to get. i was told not to drive the car because it could cause a fire, and i cannot afford the repair. the chrysler corporation should take responsibility. this is a major safety issue, and now i am stuck with a vehicle that is too dangerous to drive.

Vehicle purchased 2/9/23 first claim is filed at tire kingdom 2/14/23 ( tires needed balancing , lower oil pan gasket , belt tensioner mentioned the engine shaking and was told they aren’t sure ) tire kingdom ; 2/16/23 ( engine mounts changed ) tire kingdom ; 2/20/23 engine diagnostics ( tire kingdom found no failure no check engine light ) tirekingdom; 2/23/23 ( spark plugs , harmonic balancer ) dealership 2/27/23 cylinder head replacements dealership ; 3/14/23 engine mounts , alignment tire balance ( claim denied ) thermostat denied as no failure tirekingdom ; 3/15/23 referred back to dealership for engine issue again . dealership ; dropped off on 3/20/23 reported complete engine failure . inspectors report 4/10/23 - inspection report confirmed engine failure . 4/22/23 received vehicle back 4/22/23 contacted silverrock and noted burning smell , poor acceleration, whining noises etc 4/23/23 check engine light comes on . 4/25/23 takes vehicle back to service center vehicle has an evap code . 5/1 contacted dealership to check on status of the vehicle , dealership has noted transmission failure , leaking oil pan . the engine that was used ( the dealership informed carvana / silverrock at the time of receipt is defective ) has indeed been categorized as defective .

Passenger rear seat belt is jammed and will not extend properly. it is completely useless and will cost $940+ to fix.

The headrest on the driver's side seat just spontaneously deployed and sprang forward. thankfully it didn't cause an accident but now the headrest will not go back into position because the clips are busted. no warning of any kind and no reason to think it was faulty but apparently the clips are faulty because they busted causing the headrest to spring forward unexpectedly.

The instrument cluster stopped working and is completely blacked out. there was no warnings that it was going to happen. it just stopped working and no i do not need a new fuse. it's just a bad cluster

The adaptive headrest deployed while i was driving. the clips broke and it is not able to be put back.

I have had major problems with my vehicle relating to recalls. last month had had $2,800.00 in repairs done to the vehicle related to two recalls (z46 & w79) i had to have all of my fuel lines and fuel filters replaced and the air intake manifold replaced and currently the vehicle is not running as i lost power entering the highway my mechanice diagnosed it as code p0336-00 crankshaft position sensor performance which is covered under recall w58/68 to date jeep has denied that any of this work is related to recalls and denied my reimbursement request i appreciate your help in resolving these issues as i currently do not have transportation at my disposal even thought recall w58/68 states that transportation to be provided if needed i can supply you with receipts and emails from fca jeep denying my claims thanking you in advance for your help in this matter

3.6l pentastar engine is defective. in october 2020 (55,000 miles), there was a ticking noise coming from engine and reduced engine power. fields jeep dodge ram chrysler replaced right intake camshaft and 6 lifters, rockers, and related gaskets. in april 2021, i noticed same ticking noise; brought back to dealership; dealership found "nothing wrong." in march 2022 (70,000 miles) i heard same ticking noise; brought to dealership; insisted something was wrong. surprise! this time, all (12) engine lifters/rockers/gaskets & camshafts replaced. now, may 2023 (80,000 miles) there is, again, ticking in engine/loss of power; this time there is a noticeable bucking and surging when the engine is cold. there were no warning lights or messages on the dashboard to indicate impending engine failure. symptoms i experienced were loss of engine power, ticking, and bucking/surging. i wish someone from nhsta would come and inspect the car. safety issues can arise if the engine fails while being driven - increased risk of stalling, loss of motive power, obviously collision, any number of things. on two separate occasions, jeep dealership identified and "fixed" the issue with the same faulty parts that caused the problem in the first place. other than the dealership, no one else has inspected the vehicle. this issue is ongoing and will continue to occur as a result of an inherently faulty engine design, for which the only remedy is to fix it with the same defective parts.

Headrest deployed without being in accident. i was about to put my car in reverse when the incident happened. if i was driving and it happened it could have caused me to wreck.

Head rest deployed while driving.

Drove over a bump in a parking lot and the front of the headrest "popped" out hitting the driver in the back of the head. within two weeks of the incident the driver has experienced blurred vision, neck pain and headaches. several visits to different physicians as well as mri and ct scans. neurologist suspects whiplash.

Passenger headrest deployed with no accident just popped out

While driving down the road my driver's side head rest popped open causing my head to be pushed forward. as a result i had to pull over and stop my vehicle. it caused head and neck pain. there were no warning indicators on the vehicle at the time of the incident. it has not yet been inspected by a dealer or service center nor was there a police report or insurance claim.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. additionally, the contact stated that the check engine warning light was illuminated. the manufacturer was made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The computer/screen died disabling most of the essential controls/functions of the vehicle including: hands free calling, control of the temperature/air flow, park assist/safety options, security features. this issue also disabled the ability to control other functions such as the windshield wipers and drained the battery until it died. the battery had to be recharged and then after that any time i turned the car off i had to unplug the battery so that it wouldn’t be drained.

05/2023 loud ticking noise coming from top right side of engine. replaced transfer case module. ticking sound continued. check engine light code p0523 occurred 06/2023. known issue with jeep grand cherokee 3.6l: rocker arms and right intake camshaft failure

Check engine light code p06de occurred 04/2022. oil pressure sensor removed and replaced. check engine light code p06de occurred 05/2022. performed 2nd oil change in less than 1 month. check engine light code p0440 occurred 10/2022. evaporative system integrity monitor switch replaced. check engine light code p06de occurred 03/2023. oil pressure sensor removed and replaced (including r&i lower intake manifold). check engine light code p06de occurred 04/2023 oil pressure sensor removed and replaced. replaced oil pump and gaskets needed for reassembly of engine. check engine light code p0523 occurred 05/2023. replaced transfer case module. check engine light code p0523 occurred 06/2023.

Transmission failed when i was merging on a highway. had it replaced and still doesn’t seem normal. this is the electronic shift and apparently has nonstop issues with the 2015 model. will probably need replaced again before warranty is up and it was done at a jeep dealership.

The transmission fails and defaults to 3rd or 4th gear when downshifting or hitting a pothole. the vehicle then has to limp to a service center for evaluation and repair. at such low speeds during the limp for service, the highway driver is at significant risk or accident

Passenger side headrest deployed spontaneously.

My driver was traveling on an interstate and the head rest "air bag" went off and smacked her in the back of the head. this cause her to veer off course and fortunately she did not cause an accident. the head rest feature is for safety when your have a rear end collision not just under normal driving conditions.

Summer of 2021 the passenger headrest airbag broke without any problem to cause it to pop open and it cannot be reset. luckily no one was in the passenger seat. no one was in the car when it popped. noticed it next time i got into car to take my husband to chemo treatments.

I’ve recently noticed when leaving my driveway my 2015 jeep grand cherokee shifts hard / feels as if the transmission is slipping. today out of now where my vehicle starts slowing down and the rpm is getting higher . i luckily was able to get to the side of the highway to pull over with 3 children in the car . i cut the vehicle off opened and closed the door cranked it and it drove as normal until i was a couple of miles away from home when this happened again . i could not go over 40 mph and the vehicle wasn’t shifting it just sounded like it was reving up . i’ve also been smelling a burning smell inside of the vehicle that smelled like burnt rubber / burning wires. the smell is worse when cutting on the seat warmers . when putting the vehicle in park it sometimes takes a few seconds before the vehicle realizes it’s in park . my headlights at night also appear to look like they are smoking or has a certain smell to them when you get up close

The contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 3 mph, the passenger’s side headrest exploded without a crash or an impact. there was an abnormal popping sound during the head rest deployment. the contact called the local dealer and left a voice mail message but had not received a response. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 73,000.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number 22v406000 (fuel system, diesel). the contact stated while driving 45 mph and depressing the accelerator pedal, the vehicle lost motive power and failed to accelerate as needed. the vehicle sputtered as if it was about to stall but then returned to normal functionality. no warning lights were illuminated. the vehicle was not taken to a dealer or independent mechanic. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure and advised the contact that parts to complete the recall repair was not yet available. the failure mileage was 122,000. vin tool confirms parts not available.

The headrest deployed as a result of the ahr system despite no accident having taken place. this presents a problem as there are reports of drivers/passengers getting concussions from the impact. the driver seat headrest is still intact, however, this poses a risk of this happening while driving, at any time. sudden deployment may cause injuries, or an accident which will put passengers and other drives on the road at high risk.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

We were driving and we heard a chime and nothing showed on the display panel. then we went thru the displays and saw a message regarding the acc something about manual something. then we lost power. since we were on the highway we turned the truck off and started it again to potentially reset. we drove a couple blocks to exit the highway and lost power again. the we got out of the vehicle and smelled smoke. we peaked under the hood and saw fire. we all got out, grabbed our stuff and then the fire spread and engulfed the truck. total loss.

My driver side seatbelt no longer retracts, and is not functioning.

Driver headrest failed as my wife was driving her jeep. it deployed hitting her in the back of the head causing a slight concussion.

While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. it will then have trouble starting again. turning on and off by itself. it will then work just fine after 15-20 minutes.. it has been doing this every few months for a couple years now. i have taken to dealer a couple times, and they have had me change battery initially. but can’t give me a reason why it keep happening after that. most recently, once i was able to work again after it had shit off on me while driving, it would then not shut off. i could not turn the car off. i took to dealer, and eventually it turned off. it is at dealer currently at time of this writing.

The passenger side head rest deployed into my wife's head while we were driving. no impact occurred, just deployed without any incident. i've read about this happening to many people across a range of jeep models, and is a major safety concern. i'm personally concerned this could happen to the driver while driving (myself or my wife) causing an accident.

When shifting of and on the vechicle when driving may go down in a gear then you have to push up in column to get back in drive. it’s been happening off and on for awhile but is concerning.

Have noticed upon driving brakes on left front side would catch and grab sone shaking as well.

When setting cruise control to speed limit then pressing brake and then resume the jeep sone times accelerates to a higher speed the. having to break again. has been reoccurring nervous when driving and setting cruise or resuming. have not taken it in as of yet.

Vehicle has 143,345 and engine started ticking from valvetrain on drivers side. it is a known issue with the 3.6 liter v6. will probably have to pay out of pocket to have rockers, lifters and camshafts replaced.

The seat belt was recalled 2 years ago and we are waiting on a part from jeep dealership and we just heard that this jeep is being recalled for possible explosion in conjunction with back door of jeep

Car accelerated without warning propelling me across a curb, street, then a second curb. the suv was stopped upon impact at a concrete building. fortunately there was no injury to others but the accident caused the car to be totalled by my insurance company. there were no warning lamps, messages or other symptoms of the problem prior to the failure. the airbags did not deploy upon impact,

The drivers side headrest deployed for no reason. this is a major issue that puts the person sitting in the front seats at risk. there was no warning of any kind before it happened. when i called the dealership, they say they have never heard of this issue.

Today, july 22, 2023, my son (21 years old) was sitting in the driver's seat of our jeep grand cherokee 2015 parked in a parking lot and he felt like someone punched him in the back of the head. it turned out to be the headrest (active head restraint) whacking him in the back of his head. the active head restraint pushed out and can't go back in. he was not driving, but his head and neck hurt from this spontaneous event. i called the dealership where we purchased the car and we are bringing the car to the dealership on monday, july 24th. there were no warning lamps, messages or any other problems with the car when this happened. he was not even driving.

Valve lifter failure at 93,000 miles. $2,700 repair. is apparently a very common problem with the 3.6l pentastar engine. adaptive cruise control and forward collision warning system front sensor failed at 56,000 miles, failed again at 76,000 miles and failed a third time at 95,000 miles. first two failures were replaced under warranty, third failure happened 1 week after warranty expiration from second replacement. cost is too expensive to repair ($3,000 for new sensor) and requires that safety feature be turned off as sensor will perceive increases in road elevation (hills) as another vehicle and apply the brakes

Loud ticking noise from engine that speeds up upon acceleration. failing rocker arm causing debris leading to ticking noise. no error codes. upon personal investigation online, have found "pentastar tick" to be a known problem in 2013-2015 jeep grand cherokees on jeep forums. problem can lead to misfire while driving, including jerking, damage to cam shaft, as well as engine damage.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 23v411000 (engine and engine cooling) however, the part to do the recall repair was not yet available. an undisclosed dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I was driving in the high and when i went to accelerate the vehicle went into “limp” mode. i made it to the closest dealership to get checked. the dealership explained to me the tone wheel delaminated and that is the reason my check engine light came on. the codes read camshaft position sensor issue, but the dealership said it is because of the delaminated tone wheel

Driving and drivers headrest deployed for not reason. no collision, no nothing and just one headrest. there is no easy way to push it back down. it is clearly a malfunction. from what information i’m gathering this is something known to happen but no recall or safety warning is issued. this is very dangerous.

Blinker switch will not go back after making right hand turns

The contact owns a 2015 jeep grand cherokee. the contact received a recall notification of the nhtsa campaign number: 22v406000 (fuel system, diesel); however, the parts to do the recall repair were not yet available. the contact stated that while attempting to start the vehicle on several occasions, the vehicle would only start at second attempt. additionally, the contact stated that while driving at various speeds, the vehicle decelerated and failed to exceed 50 mph. the throttle control warning light, the high fuel pressure warning light, and the check engine warning light were illuminated. the vehicle was taken to the dealer, where it was diagnosed that the high-pressure fuel pump (hpfp) had failed and needed to be replaced; however, the parts were not available. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure and informed the contact that parts were not available for the recall repair. no further assistance was provided. the failure mileage was approximately 89,000. vin tool confirms parts not available.

Usb 12v connector caught fire and melted the panel while car was off yes it is available for inspection upon request if it would have happened while driving it would’ve put all passengers at risk it has not been confirmed by a dealer it hasn’t been inspected by mfg. insurance or police. there were no warning lamps, symptoms or msg. prior to the failure this happened 7/31/2023 i was unloading my groceries from the back when i came back out to get more bags, i noticed that the cabin was full of smoke. i’m trying to get an estimate to replace it so i can file a claim with my insurance company.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

I had a warning code of service electronic throttle. it then started to regenerate and we took it to lithia jeep to fix egr recall. they needed to replace engine intake because it caught fire. several months later the car broke down while driving, sputtering, knocking, squealing. upon inspection, metal flakes found in oil. suspected hpfp sucked into engine causing havoc. the hpfp is an open recall but no available replacement parts. i'm currently out of a vehicle. i've contacted jeep but haven't heard a reply

Fca has had an open recall (z46/nhtsa 22v-406) for over 14 months. they are unable to provide necessary parts and as such potentially unsafe vehicles must be driven by owner and these vehicles are unable to be traded/sold due to open safety recall. fcs recall assistance and chrysler group customer care for jeep have been contacted with no resolution and no anticipated date for resolution.

Active head restraint on passenger side deployed automatically. plastic inside appears to be broken

Car does not accelerate on a hill readily. difficult to get it to move as necessary at times.

I’m driving down the road when suddenly, the passenger side active headrest deployed. there was no accident, but the safety device deployed without warning.

The drivers side seatbelt was not retracting correctly. we we’re taking a road trip on 95 and as a passenger i notice my seatbelt was very loose on me. when we stopped to get out, the seatbelt literally fell out the car door. we need to drive about 150 miles back home tomorrow and we are scared to death of being thrown through the windshield if there is a sudden braking or accident. i call the closest jeep service center and they said there was no recall for the seatbelt not retracting. however, i found this in a google search: front outboard seat belts may not retract properly - x90 warranty extension date: 4/15/2021 models: • 2014-2015 grand cherokee laredo • 2014-2015 grand cherokee limited • 2014-2015 grand cherokee overland • 2014-2015 grand cherokee srt • 2014-2015 grand cherokee summit summary: customers may comment on one or more of the following: the front driver and or passenger seat belts may not retract properly; a front seat belt d-ring plastic is cracked.

The headrest on the passenger side seat deployed without any warning or a collision (ahr system). this vehicle has never been in a collision. it is available for inspection. my daughter was sitting in the passenger seat when it was deployed causing it to hit her in the head with a good amount of force. it has not yet been brought to a dealership as it just occurred. there were no warnings or messages prior to it deploying. i am concerned the driver side will deploy as i’m driving and the safety of passengers in the vehicle.

Jeep has no fix for this recall it’s been 15 months.

As part of the jeep recall z46 my vehicle is currently dead and sitting at the dealership. dealership quoted over $15k to replace the entire fuel system. they said i can pay out of pocket to replace the entire fuel system however to claim under the recall they don’t have a remedy nor any new parts to replace the failed component along with replacing the rest of the fuel system from the metal contamination. service advisor provided a corporate chrysler contact number to escalate to a chrysler case manager. after creating the case order i was told the case manager would be contacting me within 24 hours. so far it’s been about 5 days and attempting to call i get sent to a voicemail box that’s full.

The driver side headrest burst open as i was driving through a residential street and hit me in the back of the head, causing severe pain and fear as i slammed on the brakes.

Passenger headrest safety feature designed to reduce whiplash in rear collisions deployed without being in an accident.

The oil filter housing assembly cracked. i noticed oil leaking yet my oil light would never come on . i took it to be looked at and they had to replace the housing component. i was told that this has been a common problem with vehicles and for me to keep all receipts . if i didn’t pay close attention to my vehicle i could have ruined the engine with the amount of oil that i was loosing. especially since no warning light was being displayed.

I have had several incidents where the car was not responding properly such as fob key unlocking car, even with brand new battery, i’d have to unlock car manually but alarm would go off for 10min+ then randomly stop and car would allow me turn it on. sunroof wouldn’t work properly and get stuck. one night ( about 8/12) car lights turn on and off and power gate lift opens randomly and battery catches fire which is extreme danger. someone was able to put it out in time. this is a fairly new battery. car has been in dealership for about 3 weeks now and i have been told that the body control module failed causing non stop current to the battery causing it to explode. i am now being charged $1600~ for repair/ parts.

Transfer case module… transmission

The driver's side cylinder head failed and engine oil began leaking down the engine and onto the exhaust pipes. the cylinder head was kept by the dealership and is not available for inspection. my safety was put at risk of a vehicle fire from the fresh oil leaking onto the exhaust manifold and piping. i could smell the burning oil and saw it dipping under my vehicle. the dealer did not say that this was a systemic problem, but it is well documented on the internet that this is a common problem from this model (2015) jeep grand cherokee. the component was not inspected by anyone other than the dealership that determined it had to be replaced. the engine light came on letting me know there was an issue with the engine. i brought the vehicle to the dealership within a few days.

The oil cooler located on top of the engine intake failed and began leaking oil. the part of the oil cooler that failed was made out of plastic. the top of the engine gets very hot which likely caused the plastic to become brittle and fail. oil began leaking all over the motor and onto the exhaust pipes. i could smell burning oil and worried it could cause a fire once i realized what was happening. the repair shop said that they fix so many of these and they are not even a dealer, nor could they understand how a recall has not been issued on this item. the component was not inspected by anyone other than the mechanics at the repair shop. the replacement was an aftermarket made out of aluminum and not plastic like the oil cooler that failed. there were no warning lamps indicating there was a problem. when i saw the oil under my vehicle and the smell of burnt oil on the exhaust pipes i brought the vehicle to the repair shop.

Driver side headrest randomly popped out and hit me in the back of the head while driving.

Headrest just popped open and deployed.

The contact owns a 2015 jeep grand cherokee. the contact stated while at a complete stop at a traffic light, the vehicle shut off. the check engine warning light was illuminated. the vehicle was towed to the residence, where an independent mechanic diagnosed that there were debris in the fuel filter, and that the fuel filter needed to be replaced. the vehicle was repaired; however, the check engine warning light remained illuminated. the contact became aware that the vin was included nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. an unknown local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 43,000. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that while the accelerator pedal was depressed there was a delay before the vehicle responded. no warning light was illuminated. the dealer was notified of the failure and scheduled an appointment. additionally, the dealer confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the vehicle had not yet been diagnosed or repaired. the failure mileage was approximately 140,000. the manufacturer was not made aware of the issue. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the fuel lines and filter. the vehicle was repaired, but the failure reoccurred. the vehicle was taken back to the dealer, who diagnosed an additional failure with the fuel injectors. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 22v406000 (fuel system, diesel), and the vin was included. the manufacturer was notified of the failure but offered no assistance. the contact was informed that parts for the recall repair were not yet available and that the failure was not related to the recall. the failure mileage was 140,000.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. an undisclosed dealer was contacted and confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

15 months later, no remedy for hpfp recall initiated in june 2022.

Passenger headrest spontaneously deployed at a very violent force. will not go back in.

Both headrests have deployed on there own breaking the safety clip to retract on the driver and passenger side.

While traveling on roadway on 09/30/2023 the passenger factory headrest busted open startling my child who was in the seat almost causing an involuntary reaction that would have caused an accident.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 60-65 mph, the check engine warning light illuminated. the contact was able to continue driving. the vehicle was taken to the dealer, where it was diagnosed with low fuel pressure. the fuel filters were replaced. the contact stated that after the repair, the vehicle was parked for 30 days while he was on vacation. the contact stated that upon returning from vacation and driving the vehicle at an undisclosed speed, the failure recurred. the vehicle was taken to an independent mechanic, where it was diagnosed with low fuel pressure. the independent mechanic related the failure to nhtsa campaign number: 22v406000 (fuel system, diesel) and referred the contact to the dealer for repairs. the vehicle was taken to the dealer where it was diagnosed that the fuel pump had disintegrated, which caused metal shavings intrusion in the fuel system. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 22v406000 (fuel system, diesel); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 103,000. vin tool confirms parts not available.

While sitting in my jeep with the car off, i hear a very loud audible pop. it scared me enough to get out and look around. the sunroof completely shattered.

The seatbelt plastic tensioner guide cracked and now the seatbelt won’t retract

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at various speeds, the contact noticed that the vehicle was hesitant to move and the accelerator pedal was able to be pushed all the way to the floorboard. no warning light was illuminated the vehicle was taken to a dealer to be diagnosed. the vehicle had been diagnosed by a dealer however, the mechanic was not able to pinpoint the failure. a week later the same problem reoccurred. the contact also stated that when the contact was reversing the vehicle had taken off and crashed into someone else vehicle. the air bag did not deploy. the speed at the time of the crash was unknown. the vehicle did not have to be towed. the service external throttle control warning light was illuminated. a police report was not filled. the driver had gotten injured. there were no other people's injuries. the driver sustained an injury on her right shoulder. the contact had taken medicine for her injury. the manufacturer was made aware of the failure and advised that they would investigate the issue. the failure mileage was approximately 67,000. no vin provided.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 55 mph, the check engine warning light illuminated. the contact stated that the failure was persistent. additionally, the contact stated that the vehicle experiencing reduced power while driving and stalled while idling. the vehicle was taken to an independent mechanic, where the diagnostics codes: p200a, p2d2d and p2d2f were retrieved, and the contact was informed that the failure was related to nhtsa campaign number: 22v406000 (fuel system, diesel); however, the part to do the recall repair was not yet available. the local dealer was contacted and informed the contact the earliest available appointment was on december 7, 2023. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure and referred the contact to the dealer. the failure mileage was approximately 109,939. vin tool confirms parts not available.

22v-406 recall issued june 9 2022. we’ve tried to have fixed but parts unavailable. at what point is this untimely? it has been over a year which seems untimely to me. the safety issue indicates high pressure fuel pump ("hpfp") that could fail prematurely. a hpfp failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Jeep issued a recall almost a year and a half ago, and have taken no action

One of the recalls for this vehicle, 22v-406 has been open for 17 months with no fix available from the manufacturer. this is an unacceptable time to wait for a fix to a problem that could result in a vehicle crash. the nhtsa needs to hold the manufacturer accountable for this unacceptable risk to public safety.

The passenger side headrest deployed while driving under normal conditions. this vehicle has not been in an accident of any type. the plastic inside of the headrest is broken and cannot be reset. i am concerned this will happen to the driver-side while driving if this issue is not addressed and the faulty part replaced.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that the check engine warning light was illuminated. while attempting to accelerate, the vehicle was jerking and hesitating before returning to normal operation. the approximate failure mileage was 116,000. vin tool confirms parts not available.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I received a recall notice from chrysler (recall #z46) on june 9, 2022. the nhtsa recall number is #22v-406. i also recently received another recall from chrysler (recall #66a). the nhtsa recall number for this recall is #23v-411. both recalls indicate that failure of the defective part that has been recalled can result in the unexpected loss of power and a resulting crash without warning. any resulting crash without warning presents a huge safety concern as it quite possibly could result in injury or death. to date i'm told the part for recall # z46 is not available and the dealer will not repair recall #66a until recall #z46 has been remedied. in light of the potential for injury or death resulting from the failure of the necessary repairs request that the nhtsa become proactive in forcing the manufacturer to remedy the problem(s) noted above asap.

My issue is with the manufacture recall #z46, nhtsa recall # 22v-406. this recall has been open since jun 9, 2022 and involves the fuel pump (hpfp) failure. i have taken the vehicle to my local dealer and they advised there still is no remedy available to correct this recall. the vehicle i purchased used, had several open service tickets related to emissions which have been corrected and covered but this safety recall seems to be ignored by the manufacturer and could in fact cause a accident if it fails. the recall covers more than my vehicle and for the sake of my family and i would like it repaired before something happens. i feel the manufacturer has let this issue drop in hopes it will go away. i would like the nhtsa to follow-up on this recall and require them to fix the issue. thank you.

The contact owns a 2015 jeep grand cherokee. the contact stated that after a visual inspection of the vehicle, he observed an excessive amount of oil leaking from an unknown location. no warning lights were illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the engine mount insulator. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 74,000. the contact found an oil leak underneath of the vehicle. the contact took the vehicle to the dealer and they replaced the engine mount insulator.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the local dealer was contacted, and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure regarding the recall. in addition, the contact stated that the rear power liftgate door latch had malfunctioned and the rear liftgate door failed to remain securely locked. the cause of the failure was not yet determined. the manufacturer and local dealer were not yet contacted regarding the failure. the contact stated that the vehicle was previously repaired for the same failure. the failure mileage was 118,000. vin tool confirms parts not available.

The car will shift into neutral and become undrivable. had car towed and they say the part is a transmission control module/valve body #r8259301ac. they say this is a common problem for this model and have had many complaints of same issue. it has been 3 months and the part is not available. this seems to be a very serious and common safety issue.

While returning home from vacation, the high pressure fuel pump on my vehicle failed. this happened while in heavy traffic traveling 70mph on i-95. this incident left myself, my husband, and my four month old infant at the time stranded on the i-95 shoulder in 90 degree heat for three hours. my husband was barely able to maneuver the vehicle to the shoulder after all power was lost and the car was billowing smoke. the problem was confirmed by the dealer. the dealer inspected and replaced the high pressure fuel pump and other fuel system components four months later but failed to inspect other engine components for damage related to the high pressure fuel pump failing. because of the lack of thorough inspection, when the service person at the dealer started the engine again, the engine completely failed. the dealer and jeep are refusing to honor the recall and repair my engine due to a recalled item failing. prior to the high pressure fuel pump imploding and ripping shrapnel through the entire fuel system and engine, a yellow check engine light came on. while trying to find a safe place to pull over while traveling 70mph in heavy traffic on i-95, diesel began pouring out of the bottom of the vehicle, smoke started billowing out of the engine, a handful of warning lights flashed across the screen, and all power was lost to the car. this happened in less than approximately 5mins/10miles from the yellow check engine light initially appearing. prior to this incident, there were no sounds or warning signs that there was something internally wrong with the engine.

Was driving along normally and came to a stop and heard a big pile at the back of the car followed by a crinkling noise as i realized the rear glass was beginning to shatter. i looked at the person behind me to see if they may have seen something but they appeared to be completely unaware. i looked around to see if anything could have hit the glass but there was no evidence of that. about 20 minutes earlier i had used the rear defrost and that's the only thing i could think of that would have potentially cause the issue.

After an oil change, my jeep starting ticking. i've read of several recalls. my jeep is having all 10 of the recall issues.

Fuel filler cap fell off... set code p0440

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 15 mph, the vehicle was jerking and lost motive power. the check engine warning light was illuminated. the contact pulled off the road and contacted the dealer. the contact stated that the failure persisted. the vehicle was taken to the dealer to be diagnosed; however, the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 145,000.

The active head restraint deployed without any known prior accidents and has been known to deploy unexpectedly while driving causing whiplash and neck injuries. the passenger ahr was deployed when i purchased it used from dealer. having moderate to severe neck deterioration myself i am extremely concerned of it causing life threatening injury or death as it has been reported by other owners to deploy while driving down the road and hitting them in the back of the head "like a baseball bat to the back of the head" as one owner described.

The clips inside the headrest spontaneously broke in the passenger headrest separating the soft cushion from the plastic backing, which pushes the headrest 2-3 inches towards the dashboard. this car had never been in a accident of any kind. my wife was in the seat while it happened driving down the road. there were no warning lamps, alerts of any kind. this has not been inspected by the manufacturer, police, insurance. i can see the broken clips because it is spring loaded and i assumed if it popped out so easily then i could just compress is back into place, but instead i see 2 broken plastic clips. this now makes it so your seat has to be reclined or your head is pushed forward putting you in an odd position to sit in. i have read on several forums about this issue happening to others and there not being a recall or service bulletin. this is the same headrest as the driverside headrest and i fear this will happen while my wife is driving (this is her daily driver) and will cause a crash. i have included 3 pictures. 1 is zoomed out to show what it looks like, 1 is of the internal area where the breaks are and 1 is marked up of the internal area highlighting the two areas that broken. the internal pictures show the break, the springs that push it forward, which are there so in the event of a crash they reduce the head movement which will no longer happen causing more injury.

The rear lift gate automatically closes after being raised to the open position. it descends with considerable force and has struck me in the head on multiple occasions. despite discussing the matter with the jeep dealership, i was informed that there is no active recall for this specific issue on my vehicle. however, safety recalls have been issued for similar issues in other vehicles of the same class but different model years. i am genuinely worried about the safety implications of this problem and am disappointed that jeep has not recognized and addressed it.

The rocker arm is defected causing ticking noise and known by manufacturer that it is due to fail but still built car with faulty part. cost thousands to fix

I have been trying to get this recall fixed for over two years not. i have received over four notices from fca via us mail. each time i go to the dealer, planet jeep, in flagstaff, az i am told that there are no parts available and they cannot do anything. the first three times i was told that i would be put on waiting list however when i checked last week they said there is no record of me even commig in for it. i tried to call fca directly on the phone number listed to call for help with the recall. the fca rep said all i need to do is go into the dealer to get it fixed. i explained to her the issue and she put me on hold and called dealer directly. the dealer at planet jeep stated same thing, there are no parts available and i would be put on a list. i asked fca if i could escalate this and she said there is no recourse for recall issues. i want to sell my jeep however no one will purchase when i disclose the missing recall which is the high pressure fuels system and very serious as there have been issues of vehicles stalling on the freeway speeds and causing accidents. i think two years and several attempts to fix this is unreasonable. i am requesting your assistance.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving 15 mph at night on a road construction site, the vehicle's front end suddenly declined on a 10 ft deep road surface. the contact stated that she immediately depressed the brake pedal; however, the front driver's side seat belt failed to restrain her as needed, and she hit her head against the steering wheel. the contact was able to exit the vehicle. the contact sustained a concussion and two black eyes but did not receive medical assistance. the vehicle was towed to a tow lot. the contact then drove the vehicle to the residence. the contact stated that the failure occurred due to the seat belt d-ring wear. the dealer was notified of the failure and informed the contact that the front driver's side seat belt assembly needed to be replaced. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 123,000.

The contact owns a 2015 jeep grand cherokee. the contact stated while his wife was driving 70 mph, the transmission shifted into neutral, and the engine stopped. the contact's wife was able to coast off the highway while in neutral. once on the side of the road, the vehicle shifted into park without warning. there was no warning light illuminated; however, a message to check electronic braking system was briefly displayed. the vehicle was restarted, and the contact’s wife drove the vehicle to the residence. the vehicle was then driven to the dealer, but the dealer could not duplicate the failure. the contact and his wife drove the vehicle several times and the failure reoccurred. the vehicle was towed back to the dealer and a diagnostic test was performed. the contact was informed that the ecm was inoperable. the vehicle was repaired but the failure persisted. the vehicle was taken back to the dealer, and the contact was informed that the battery was not fully charged; the battery was re-charged. the contact stated that the vehicle continued to downshift while driving and the vehicle was taken back to the dealer again and the contact was informed that the right front bracket was loose, and the bracket was tightened. the dealer determined that the vehicle was operating as designed. the manufacturer was notified of the failure. the failure mileage was approximately 103,500.

Driver's seat - headrest burst apart, airbag did not deploy. no accident, clips somehow broke and headrest is separated with airbag and internal components visible. not sure when this happened and/or if we were even in the car. reporting today because we had other service performed on vehicle and asked automotive shop to look at headrest. i googled this and came across others who recommended reporting to you.

See attached document for complaint

High beams are not activating when enabled from the steering column. both automatic and manual switches for the vehicles high beams do not enable the lighting in front of the car. the odometer also does not signal the high beams are active in this scenario as well.

My passenger side seatbelt does not retract. the plastic “d” ring at the top is broken and it causes the seat belt to not retract. i have read that many people have this issue. i contacted my dealer and they said there was no recall on this part. because it does not retract, it doesn’t “catch” and causes a safety hazard. a passenger would not be restrained in an accident.

The active headrest deployed while i was driving on [xxx] returning home from work this evening. i was very fortunate not to hit the truck next to me or run off of the road as the force of the blow was enough to thrust my head forward and make me see stars. i was able to pull over and after about 10 minutes i was able to see clearly and was no longer too dizzy to drive. this malfunction is extreme dangerous and could very easily result in severe injury or loss of life due to causing a crash. i will be following up with my physician as i suspect the force i felt was certainly enough to cause a concussion. jeep needs to recall every single vehicle with these headrests and correct the issue. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The seat belt will not latch properly, it can take up to 10 minutes or longer fasten the driver's side seat belt. now that i have it locked, i have to crawl in and out of the seat belt. i dare not unlock the seat belt in fear that i will not be able to get it to lock back. please note, each time i have locked and unlocked the seat belt it has progressively gotten worse to lock the seat belt. i am at the point where i now longer unlock my seat belt, as i states earlier, i fear that i will not be able to lock it back.

Driving on highway 290 west near waller. at 75mph i attempted to pass slower traffic by accelerating after moving into the farthest left (passing) lane when my jeep lost power. had to maneuver while coasting between traffic in lanes (frogger anyone?) to farthest right lane by coasting through to an exit by chance. would not restart while coasting. traffic line formed behind me for those also seeking same exit i needed at the last second. i was unable to fully move into shoulder because of debris seen and fear of damage to tires. after coasting to a full stop a quarter mile from love's truckstop, put vehicle in park, and was able to restart after hesitation. engine light on with my reader stating "confirmed" codes p0336, u1401; and a "pending" code of p05ed. now takes 3-5 seconds to start when used to be "instantly." in a nutshell, this was not fun. :| note to manufacturer , please stop skimping out on quality.

Th cylinder has low compression causing misfire in the vehicle. the misfire can cause the vehicle to lose power. if you lose power on a highway it could cause an accident. this has not happened to me, but i have read the cyinder issue is a common problem with the 2015 jeep grand cherokee seems like bad parts. a mechanic has ascertained the problem with my vehicle. if this is a common problem why has the manufacturer not fixed the problem and inspected these parts?

The contact owns a 2015 jeep grand cherokee. the contact stated while his wife was driving at approximately 80–85 mph, the vehicle stalled. the driver was able to veer safely off the road. there were no warning lights illuminated. the vehicle was towed to the local dealer, where it was repaired under nhtsa campaign number: 23v411000 (engine and engine cooling). the vehicle was repaired. after retrieving the vehicle from the dealer, the contact's wife noticed that the check engine warning light was illuminated. the dealer informed the contact about the codes and determined that the throttle body and the tone wheel needed to be replaced. the vehicle was not repaired. the manufacturer was contacted, but no additional assistance was provided. the contact stated that the failure was related to nhtsa campaign number 23v411000 (engine and engine cooling) and 22v406000 (fuel system, diesel). the failure mileage was approximately 143,000.

Drivers side head rest airbag deployed for no reason. something in it broke and now it doesn’t work and airbag service light is on.

The sun roof on my vehicle spontaneously exploded while i was driving on the highway. there was no one in front of me or behind me. i was traveling at around 65mph. thankfully my children were not in the car.

When raining the water will leak throug the sunroof or headliner not sure where it comes through but it comes from 2 places one hitting the arm rest / middle console which caused the terrain selection to go out and im worried it will cause the screen or something else to go out and catch on fire as i read it is common with these problems , when i purchased the vehicle as well they said it was just a frozen trunk gate spring but once i looked up the problem happening it is said to cause the gate to go out

Tone ring issue not resolved

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 75 mph the service shifter warning light was illuminated and had been illuminated for several months. the contact stated the vehicle shifted into gear without engaging the gear knob while driving and while parked. the contact also stated the vehicle was able to shift into gear without engaging the gear knob and without depressing the brakes. in addition, the contact stated the gear did not shift into the desired gear without wiggling and bumping the gear shift to release the gear stick. the vehicle was taken to the dealer who informed the contact the vehicle was repaired under nhtsa campaign number: 16v529000 (power train), however, the failure persisted. the manufacturer was made aware of the failure. the approximate failure mileage was 100,000.

There is a recall on certain vehicles for air bags i also am experiencing a problem with mines

Purchased a 2015 jeep grand cherokee. at around 65k miles vehicle started making a ticking sound. vehicle was also stalling when accelerating from a stop, usually when making a right turn but also when trying to press gas to gain speed quickly like when entering the highway. there is a known issue with this model where the rocker arm fails and damages the cam shaft. engine light went on so contacted the dealer and brought the car in for a recall repair. i drove out of the dealership and the engine light went back on. brought the jeep back and was told engine issue wasn’t covered under warranty and repairs would cost $5k. i’m contacting the dmv automotive facilities inspector to file a complaint on the dealership and will be contacting a lawyer regarding a class action lawsuit unless i get a resolution to this issue. i drive my 3 small children around every day in this car.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 70 mph, the vehicle independently decelerated and failed to exceed 45 mph. the contact stated that the traction control and check engine warning lights were illuminated. the contact pulled to the side of the road and turned off the vehicle, then the vehicle restarted. the vehicle was taken to an independent mechanic where it was diagnosed with an unknown failure. the vehicle was repaired; however, the failure recurred. the contact stated that the failure had recurred several times. the vehicle was not repaired. the contact discovered nhtsa campaign number: 23v411000 (engine and engine cooling), however, the vin was not included. the manufacturer was not made aware of the failure. the failure mileage was unknown.

See attached document for complaint

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at 5 mph, the vehicle independently shifted from drive to neutral. the check engine warning light was illuminated. the vehicle was turned off and restarted and the contact was able to drive the vehicle home. the contact stated that upon arrival home; while in the driveway attempting to shift into park(p), the vehicle rolled backwards. the vehicle was taken to auto zone where it was scanned with a tcm clutch failure, a gear ratio clutches 1 and 2, and a failure with the output shaft speed sensor circle. the vehicle was taken to the dealer where it was diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 146,981.

The component that failed is the front passenger active headrest. it is available for inspection upon request. when the component failed, a few pieces of plastic/metal flew out of the headrest. one of the pieces hit me just above my right eye. i haven’t taken my vehicle to a service center as i will be in alaska for the next 5 months. it has not been inspected yet. i have someone who can take it in to the dealership/auto shop, or allow it to be viewed by my insurance company. there was no indication that the component would fail, at any point.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 30 mph, the vehicle went into limp mode and started to lose motive power. the check engine warning light was illuminated. the contact restarted the vehicle briefly, but the vehicle shut off. the vehicle was towed to the dealer where it was diagnosed as a failure with the fuel pump which needed to be replaced. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 160,000. parts distribution disconnect.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving at undisclosed speeds and towing a boat and a trailer, the vehicle started losing motive power. the contact became aware that the fuel economy was incorrect. no warning lights were illuminated. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. several dealers were contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 69,000. parts distribution disconnect.

The advanced headrest deployed on the passenger side without cause. i was getting into the drivers side. it was in our driveway.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving approximately 40 mph with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erroneously deployed. during the failure, no collision had occurred to cause the deployment. no injury was reported. the cause of the failure was not yet determined. the local dealer and manufacturer were not contacted. the failure mileage was 101,000. the vin was not available.

Active head restraint system on driver's side of vehicle spontaneously deployed while parked. no evidence of collision present.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 75 mph, the check engine warning light and several other unknown warning lights illuminated. the contact stated that the vehicle was losing motive power and slowed to approximately 40 mph. the contact depressed the accelerator pedal; however, the vehicle failed to exceed 40 mph. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the crankshaft position sensor had failed and needed to be replaced. the vehicle was repaired. the manufacturer was not informed of the failure. the contact had researched online and related the failure to nhtsa campaign number: 23v411000 (engine and engine cooling). the failure mileage was approximately 160,000.

The engine kicks like the injectors are blocked or something. it happens in idle and all speeds, including highway speeds. it is not speed related. however, i am reporting this because it jerks the car at highway speeds and this is dangerous. i have one occurring trouble light regarding the oil pump but it’s not related. something is troubling this engine like there is debris in the fuel line but all of my recalls have been fulfilled.

The passenger headrest just snapped forward and the clips broke.

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. the contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. no warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 22v406000 (fuel system, diesel). the vin was included, but parts were not yet available. the manufacturer was not notified of the failure. the failure mileage was 130,000. parts distribution disconnect.

Jeep dealership is unable to remedy this recall that has been an issue for over 2 years. my jeep was at dealership for month and still no repair parts they have no eta on specific parts needed for recall as they don’t get notified about the part for my vin number. i am stuck with an unsafe jeep due to unable to be fixed. need a remedy to fix this i am losing out on money not having a safe vehicle for me and my family to drive in

Passenger seatbelt will no longer retract as the guide seems to be cracked and broken. because of this the broken piece is pinching the seat belt down not allowing it to work properly. seat belt can be guided back in manually but not on its own the way it’s supposed to. please consider issuing a recall as this is a very dangerous issue in case the vehicle is involved in an accident. shops are charging $3300 + to fix this issue that seems be very common for this year make and model

- the diesel engine failed or malfunctioned. new/current engine is available for inspection but no longer have dead engine. was removed by jeep dealership. - i was driving with my kids and as i was about to park in the lot, thick black smoke started coming from the hood of my jeep. my kids started screaming and i immediately turned off the vehicle and got my kids out, because i wasn't sure if it was going to blow up or what would happen. called usaa to tow vehicle to dealership. - problem was confirmed by the dealer - i have never got my vehicle serviced by anyone else besides the dealer/manufacture (dch chrysler dodge jeep ram fiat of temecula) - the vehicle and component was inspected by the manufacture (dch chrysler dodge jeep ram fiat) - there was absolutely no warning, no lights or signes that this was going to happen prior to the failure. (check all records at dealership) all service complaints are documented at (dch chrysler dodge jeep ram fiat of temecula).

The front passenger headrest deployed without reason while driving approx. 35 miles an hour. the headrest hit the passenger in the head causing pain. passenger was take to er and diagnosed with mild whiplash. i reported incident to jeep customer care and was instructed to make an appointment at a dealer. an appointment was made for 7 days later and i dropped off the car. dealer states they are waiting for an inspector. i called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. called on the 5th and was told someone from the legal department will call asap. waited two more days and still no call or any communication from them. i went back to dealer and took my car back. no warning lamps, messages or other symptoms prior to the failure.

While driving down the road the active headrest on the passenger seat activated and came apart. it is now hanging on by the cord. the dealer we bought the jeep off of said because it is out of warranty there is nothing they can do. no one can now ride in the passenger seat due to the headrest hanging by the wires.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving an undisclosed speed, the vehicle went into limp mode. the check engine and electric throttle control warning lights were illuminated. the vehicle was towed to the dealer, where it was determined that the crankshaft position sensor needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 20v475000 (engine and engine cooling); however, the vin was not included in the recall. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 130,000.

I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. the vehicle was parked and not running, i was not injured, only startled. however, had i been driving this message would read differently. after searching google i found there are known issues for this and it was suggested to report it to nhtsa. i have an appointment monday at 9am at toliver in mineola, tx to have it looked at.

While driving on the freeway, i heard a quiet noise but saw no warning messages on the dash. i decided to pull over and found the vehicle had shifted into neutral and lost power steering. the vehicle was towed to a aaa service center. they discovered that the safety recall w79 / nhtsa 20v-699 diesel ecr cooler had been replaced but failed again, requiring a complete engine replacement. the recall was repaired in may 2022, and the part failed in july 2024, two months outside the warranty. the dealer where we bought the vehicle and had the recall serviced won't return my calls.

Seatbelt does not retract

The contact's daughter owns a 2015 jeep grand cherokee. the contact stated that there was an abnormal ticking sound coming from the engine. there was no warning light illuminated. the contact notified the dealer and the manufacturer about the failure and was informed that there were no recalls or warranties on the vehicle. the vehicle was not diagnosed or repaired. the failure mileage was approximately 60,000.

Passenger headrest deployed without an accident.

When stopping and suddenly accelrating jeep has a power delay and you have to hit the throttle agressively to get going or else i run the risk of getting hit by another car, but once you hit throttle the power is more than you need it or expected it, forcing me to brake or else i hit the pcar infront of me. i am still not able to make this work. i purchased the car used, i am still making payments and i barely use it because i find it extremely dangerous at time. the power doesnt come when i need it but when i do its too much, feels like i floored it and i have managed not to crash but its something someone should take a look at before its too late.

Seat belt is not retracting. feels unsafe.

The hpfp (high pressure fuel pump) on this vehicle fails causing a fuel lapse and loss of power. i have taken it to two different dealers and they say the hpfp is on recall but not available. the vehicle was available for inspection but neither dealer performed this. when the hpfp fails the engine light comes on and the electronic throttle control light comes on. this started in september of 2023 and has repeated several times. the recall for the hpfp has been announced for quite awhile but nothing has been done about it.

Fuel pressure pump system recall, the dealership refuses to put the recall part on due to my vehicle not running. there has been more problems with my jeep as well with the amount of recalls and malfunctions i have been in and out of the garage. currently is being held at roger williams chrysler dodge jeep ram- weatherford tx. i just want to get my recalls done first to go from there and then will get my jeep fixed if the recall does not fix the problem. i have had it there since june and they have the part in just are refusing to put it on.

Unknown

My 2015 jeep grand cherokee overland ecodiesel (vin# [xxx] ) had a catastrophic engine failure at 96k miles (400 miles from home) on a family trip friday [xxx] leaving us stranded far from home for the second time in the last year (first time was for a turbo coolant line that failed requiring me to leave my car in california for 3+ weeks while parts were on back order). i still have an active aem warranty from the emissions recalls a few years back that's good until 120k miles, however previous inquiries have stated that this warranty doesn't cover the engine failure and was given a repair estimate in excess of $30k+. premature engine failures have been a very common problem of this series of vehicle, it was involved in the aem class-action lawsuit, and had numerous recalls that are related to the engine and engine components. myself and the lithia jeep dealership staff in grants pass, or were all shocked when the warranty claim was denied for this replacement given the number of ecodiesel failures they had seen. with the systemic premature failures of these engines, the aem class-action lawsuit updates, extent of recalls that are related to the engine and engine components, i have been disappointed in how chrysler/jeep have handled this situation, leaving the burden of their design flaws on their customers. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2015 jeep grand cherokee. the contact stated while the vehicle was idling at a stop light, there was a loud popping sound coming from the engine compartment. the contact stated that while accelerating forward there was steam and smoke coming from under the hood with the engine temperature gauge indicating that the engine was hot before the vehicle lost motive power and stalled. the vehicle was later towed to the residence. the cause of the failure was not yet determined. the manufacturer was notified of the failure, but no assistance was offered. the local dealer was not yet contacted. the failure mileage was 120,000.

I got into my car and headed home from work. all of a sudden, my headrest popped apart and smacked me in the back of the head. i was not involved in any sort of accident. i was just driving. i pulled over and looked around because i didn’t understand what smacked me in the back of the head. i got out of my vehicle and looked at my seat. my head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that i could drive safely and comfortably.

On saturday, august 31, i was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. this caused me to hit the brakes a bit and veer a little. upon stopping and inspecting, the headrest had come apart. after googling, i see there had been a serious issue with the “active headrest restraint” on select chrysler models. this matches my incident.

Air bags failed to deploy during major mva. sensors clearly should have been hit (see images). the vehicle is no longer in my possession. safety- driver knocked unconscious likely from hitting head on steering wheel. if the vehicle did not collapse the way that it did, major injuries or death would have occurred with the airbags failing to deploy. reproduced- unsure vehicle was collect and assessed by the insurance company. there were no warning lights prior to the accident.

I have owned this vehicle for 9 years and the vehicle has had an issue with the electronic fuel pump since i bought it. i would take pictures of the warning showing the error message. i have had the vehicle in the shop more than 10 times for the same symptoms and begged them to replace what the computer is saying was the problem. i have spent over $9,000 on repairs and i continue to get the same message, the check engine light is on continuously and every time i bring it in they say it is not that it is something else and they replace something not related. then the recall came out for the high pressure fuel pump which was apparently the issue for the entire time like the on board computer had been stating was the issue. i have replaced the thermostat when there was no over heating issue, the alternator when there was no electrical issue, the particulate filter because they said that was what was causing it to go into crawl mode which it still does periodically when it rains out. the recall was issued on 6/9/2022 and it is still not repaired. there is no telling what other internal damage was done over the 9 years of not replacing what was the issue the entire time.

Passenger headrest exploded suddenly while driving on highway at highway speeds. loud bang which made me swerve. no accident or incident preceded, it just exploded. if someone like my wife with neck problems was in the seat she could have been injured. i was told that jeep has extended the warranty on this item and it appears this happens often. had this happened to the drivers one i may have had an accident. i suggest they replace drivers headrests to stop an accident in the future.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 40 mph, the vehicle lost motive power. the vehicle was taken to the local dealer where it was diagnosed that the throttle body, fuel sensors bank 1-1 and 1-2, crankshaft, and intake manifold needed to be replaced. the vehicle was not repaired. the approximate failure mileage was 124,471.

My passenger headrest deployed while i was driving. my passenger just felt alittle hit in back of her head from the impact but nothing major. nobody has looked at it because it just happened last night.

The engine overheated due a coolant leak causing head gasket failure. the engine will now most likely need to be replaced. the engine is 3.0 ecodeiesel which was part of the fca settlement . there were no warning signs. engine overheated with dealership while getting the fuel tank pump replaced. dealer confirmed issue.

The headrest deployed on passenger side while driving. max dye of salem, illinois checked headrest in march and said it was covered under extended warranty and they ordered replacement. informed today oct 1st that they have the headrest at factory but won’t ship because hazardous materials and tomorrow oct 2nd the warranty will expire anyway. very crooked wanted to know if i would pay for everything they would ship. max dye needs to be brought up on charges. very crooked!

I have a 2015 jeep grand cherokee, and the front seat headrest popped out while i was driving at 35 miles per hour. my daughter was sitting there, and fortunately, no injuries occurred. this happened on the passenger side, but six months ago, it happened on the driver’s side as well, which i replaced with a used part for $200. this is definitely a dangerous defect and needs to be added to the recall list.

"check shifter" seems to come on almost everyday. from what i've gathered about it it could shift out of gear while driving. could be a sensor or harness issue that i was told by a mechanic. no incident yet. this should be recalled as it seems to be a common issue with this jeep.

I was driving and all of sudden i heard a loud noise. and seen that the headrest had pooped open on its own for no reason.

I was driving and heard a snap. and realized the headrest popped open for absolutely no reason.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving at approximately 30 mph, the windshield wipers were unintentionally turned on, the infotainment screen darkened, and the vehicle lost automotive power; the vehicle failed to shift to park. the vehicle independently turned off and after several minutes independently started however, there was an abnormal sound coming from the engine compartment. all of the warning lights were intermittently illuminated. the contact stated that she had to call the local police department to assist her with exiting the vehicle safely however, no police report was filed. the failure occurred on several different occasions. the contact stated that she sustained emotional distress due to the incident. the vehicle was taken back to the place of residence. the contact did research and was made aware of nhtsa campaign number: 16v240000 (power train) however, the vin was not included. a dealer was not contacted and the vehicle was not diagnosed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was unknown.

The contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel), 20v475000 (engine and engine cooling), and 20v699000 (engine and engine cooling); however, the parts to do the recall repairs were not yet available. the local dealer was contacted and informed the contact that they could not perform the recall repair because the contact had modified the pcm. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

2015 jeep grand cherokees going into neutral on occasion while driving at speeds above 45mph. i brought my truck to jeep and expressed my concern about this safety issue and my safety. i was informed by jeep there is nothing wrong with my jeep since no codes are showing. i asked to speak to the mechanic and the mechanic told me that there is not one problem with that jeep and the 8 gear transmission is the most stable. he then said you probably put the jeep in neutral while driving. i was completely frustrated with his response and said to him, do you think i would put my jeep in neutral while driving 55mph and risk my life and possibly someone elses? i left the dealership very upset as you can imagine. a few days later it happened again and i contacted the jeep dealer to let them know the issue. never heard back from them. i was also given the email of my service manager. i sent him a video of what happened after the car went into neutral. i also sent him links that i found online about other jeep owners complaining of their jeep going into neutral while driving. i have not heard back from the dealership yet. my guess, jeep is trying to hide this known issue. when the jeep goes into neutral the check engine light goes on and you cannot put car back in drive you have to coast to side of road. try doing that on a 3 lane highway. very very dangerous! please look into this issue . i bought the car from carmax and carmax said i could have jeep look into issue. the jeep repair center reports there is no issue nor have they heard of any issue like this. if you google jeep goes into neutral while driving there are many threads about such incidents. i need help please. upload link is not working but i have a copy of the invoice they have given me. [xxx] h information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Passenger seat headrest popped open. it could have been harmful if we were in the car when it happened. there was no warning. we have owned the jeep since 2017. we do not adjust the headrests. there has been no wear and tear since we purchased, so no reason this should have broken on its own.

Blinker switch with not reset when turning right . it just clicks but does not turn off

Keep will not fill with gas keeps tripping the gas pump off !

My passenger seatbelt does not retract as it should.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving 5 mph, the vehicle went into limp mode. the check engine warning light and other unknown warning lights were illuminated. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel); however, the part to do the recall repair was not yet available. the local dealer was contacted. the vehicle was towed to the local dealer but was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 97,000. parts distribution disconnect.

Front passenger seat head rest deployed for no reason and without any impact or accident.

Our jeep will shift into neutral at random while driving. this has happened 5 times with in 2 years and twice on the same day. the most recent incident occurred on [xxx] while driving my wife and 3 week old daughter to orange county. on this day, the jeep shifted into neutral twice. the first time it happen, we were heading to orange county and i was on the offramp when it shifted and i was able to pull over safely. my wife has experienced this previously and told me to turn off the car and wait a minute and turn it it back on. i was able to turn the car on and got to our destination. on our return home, it happened again while we were in the fast lane on the highway. i had to cross 5 lanes while the vehicle was in neutral during traffic. once, we got to the side of the highway, i wasn't able to use the break as well. it felt like it was fighting me while pushing the break but we did eventually come to a stop. the jeep was not able to start back up like the first time and had to call for a tow truck. we have taken this jeep 3 times to get inspected but all 3 times they couldn't duplicate the issue and gave us the keys back like nothing is wrong. we've taken it to a chrysler dealership twice and a private one. there was never a warning lamp light whenever this occurred. the jeep's defect poses a significant safety risk to myself, my infant daughter, my son, my wife, or whomever is in my car at the time and everyone else on the road. my feeling is that chrysler won't do anything until its too late and someone is injured or a lost of life. i have reached out to them already and got a case number. its been a week and no case manager has called me yet. this is unacceptable . information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle shut off with the "service transmission - restart in park with vehicle at zero speed" message displayed on the instrument panel. the contact stated that vehicle restarted after several attempts and resumed normal operation. the vehicle had been taken to several independent mechanics and the dealer; however, the failure could not be duplicated nor was the cause of the failure determined. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 100,000.

While driving on 4 lane, at 55mph jeep grand cherokee shifts into n very rough, steer to shoulder of hwy - dash reads “vehicle speed to high to shift” - and kills motor. happened 3 times last night (12/3/24 at 7:15pm- outdoor temp was 21) very, very hazardous to say the least!!! what is happening here? at the time this happened- no warning at all! jeep has a serious problem with others complaining about this same issue- they have gotten no answers.

Drivers seat belt not retracting.

My car keeps slipping into neutral, not able to go over forty three miles per hour. will not go into park or drive at times. electrical issues. this has happened several times two times on the freeway, with one of them and entering the freeway, almost causing an accident.

On 12/09/2024, i got into the vehicle, sat in the driver seat, turned the ignition on, and then immediately, the driver seat adaptive headrest popped open hitting the back of my head forcefully. i looked inside the headrest and it appears that there are two plastic pieces that cracked and broke apart.

The driver side head restraint mysteriously came apart. we discovered it one morning as we were getting into our car. we've read that there is an extended warranty applicable to the restraint. i've spoken with our local dealer who has begun the repair process (ordering parts, etc.). however, i am concerned that the passenger side one will break as well, perhaps while my husband or guest is sitting in that seat. we purchased the jeep on 01.19.15, so the extended 10 year warranty that the manufacturer offers will expire for us on 01.18.25, a short time from now. most likely, the other head restraint will not fail in the next few weeks, so we would be left paying for the 2nd restraint failure ourselves. we definitely feel that a recall should be issued for this manufacturing issue.

Front passenger seat belt will not retract

The panel that holds in the knee airbags under the steering wheel came open for no reason and exposed the air bag. the vehicle was not involved in a crash and appears to be a manufacture workmanship issue.

Below are the series of events. the reason for this report is related to item number 6. i have attached pictures. i contacted the manufacturer about this and they said that it was made like this from the plastic moulding, but i inspected the seat prior to install and these marks were not there. 1. i bought the seat on november 30, 2024 2. i installed it in my 2015 jeep grand cherokee on december 17, 2024 3. i could not get the leveling ball in the correct location for a rear facing install with a 25lb baby. i had a zoom call with evenflo and she was unsure as well and said to send pictures and she would pass along. i did so on this same day and did not hear back. 4. the seat remained installed in my car, but unused by my child as i had not heard if it was safe. 5. on december 26, 2024 i decided to try an install of the seat forward facing to see if it would work for my older kid. i could not get the shell on the base in forward facing position and after not hearing back overall felt like the correct decision is to return it. 6. i got the shell off and noticed stress marks on the plastic where the belt path is. this seems incredibly dangerous, and it had never even had a kid in it. these marks were not there when i purchased the seat. 7. i initiated the return.the point mentioned in (6) seems of high concern for the safety of this seat.

While driving the vehicle the shifter goes into neutral from drive

My car has been having symptoms of a recall associated with other 2015 jeep grand cherokee - around electronic braking system , something with the brake booster. the brake light comes on. it has been for years. mechanic couldn’t figure it out and finally mentioned it is likely from a recall. but the recall is not vin specific so i can’t get it fixed fully covered by my dealer. can you please review and assign the recall to my vin? thank you

Passenger headrest popped open while the vehicle was unoccupied, discovered it the next day taking my daughter to the bus stop. drivers side head rest popped open a couple weeks later while we were driving about 35mph. vehicle was not in any kind of collision when either of these incidents happened.

Car keeps jumping to nutral and then dies in the middle of the highway. have to wiat like 5mins before trying to start. once it starts ill drive for like 15mins then i happens again. no codes nor e gine light to see what the issue is. i'm lost at the mo and need the vehicle for jobs. help!!!!!

The contact owns a 2015 jeep grand cherokee limited. the contact stated that while in a parking space and reversing, the vehicle was then shifted into drive and the high gear message was displayed. the vehicle accelerated unintendedly and the brake pedal failed to bring the vehicle to a stop. as a result, the vehicle crashed into a 2015 chrysler town and country where it came to a stop. no warning lights illuminated. there were no reported injuries, fire or air bag deployment. a police report was filed. the contact was able to drive the vehicle to her residence. the vehicle was towed to the local dealer where they were unable to duplicate the failure. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 71,535.

I was crossing a road to get to the median and my jeep stopped moving in the middle of a 4 lane highway, separated by a median that i never made it to due to it stopping moving during acceleration. it made noise when i pressed on the gas pedal but didn’t go anywhere. i was hit by a car that couldn’t avoid me, and my daughter and i were injured in the crash. my daughter had a fracture in her right leg & facial bruising. i had a laceration requiring stitches and facial bruising, lost consciousness at the scene and am severely concussed. progressive deemed my jeep a total loss.

Drivers side safety belt does not retract and stays loose

My driver seat headrest popped out while i was driving and hit the back of my head rather hard. it startled me and thankfully i was able to keep control of my vehicle. after investigating the issue, it is visible that the clips that hold the pressured headrest in place are broken. jeep dealership said it is not a warranty issue and not a recall issue. it should be a defect issue for replacement. no warning lamps went off, no beeping prior to hit happening. also, a few months later, the passenger headrest did the exact same thing. nobody was even in the seat. i was driving and i heard a pop sound and looked over at the headrest protruding from its frame. sure enough, same problem. something broke inside of the headrest and i am unable to press it back together. one headrest doing it may not be an issue; however, both headrest doing it while not being involved in hard breaking or an accident is not acceptabe.

The headrest broke for no reason

Seat active headrest deployed on its own. plastics holding rod inside is broken and headrest cannot be snapped back into place. no warning or symptoms prior to failure. headrest hit passengers head when it snapped and deployed.

Passenger seat belt did not retract. no accident or any incident that led to it, normal use. then noticed the plastic portion where the seat belt feeds is cracked and obstructing it from retracting without feeding it manually back through the shoot

My steering wheel electrical components don’t work including the windshield wipers.

Seat belt locks and is not functional

Cylinder 2 misfire

The contact owns a 2015 jeep grand cherokee. the contact stated that while driving on the highway at 65 mph, the transmission independently shifted into neutral. the contact coasted the vehicle to a stop on the side of the highway, restarted the vehicle, and continued driving normally. the vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no cause for the failure was found. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 145,000.

The contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 40-45 mph, the vehicle hesitated and started losing motive power. the accelerator pedal was depressed, and the transmission failed to shift as needed. the check engine warning light was illuminated. the contact attempted to restart the vehicle, and the vehicle restarted after several attempts. the contact stated that the failure persisted. the vehicle was taken to an independent mechanic, where it was diagnosed that the crankshaft position sensor needed to be replaced. the vehicle was not repaired due to the cost. the contact related the failure to nhtsa campaign number: 23v411000 (engine and engine cooling); however, the vin was not included in the recall. the contact stated that weeks before the failure, while driving at an undisclosed speed, the vehicle went into limp mode. the vehicle was taken to the local dealer where it was diagnosed that an unknown sensor needed to be replaced. the sensor was replaced. the manufacturer was not made aware of the failure. the failure mileage was approximately 166,000.

After a very long road trip, i noticed that the rear wheel well liners had come in contact with the rear tires. the contact was severe enough and prolonged enough to wear down the edge of the tires to the cords. once i noticed the damage, i stopped driving the vehicle until i could get new tires. i do not have the tires but i took pictures and the wheel well liners still have a hole in them. had i not noticed the damage, a catastrophic failure of the tire could have resulted with unknow consequences to myself or those driving near me. the wheel well liners did not come loose or detached from the vehicle. they somehow flexed forward and made contact with the tire. the tire/wheel did not flex or move rearward. this would have required major damage to the suspension of the vehicle and the vehicle would have been undrivable. my assumption is that with the very wet road conditions, the wheel well liners became very flexible but not enough to contact the tires. at highway speeds, due to the air flow around the vehicle, it appears that the lower quarter panels flexed inwards. this allowed the now flexible wheel well liner to flex forward, due to air pressure behind the wheel well liner, and make contact with the tire. tire tires involved are not the stock make and model but were the stock size. i will be adding a small aluminum strip to the bottom of the wheel well liner to prevent this from happening in the future.

The drivers side headrest retaining mechanism failed while we were driving down the road. it was a violent event, that hit me in the back of the head when it happened. this could really cause someone to lose control of their vehicle. we were on a surface street and thankfully not on the freeway. we had just filled up with gas and had just turned right onto the road, maybe went 100 yards and that is when it blew. we had just driven about 150 miles prior to getting gas.*dt

Halo lights in 2015 jeep cherokee went out. this is not a light bulb replacement. you have to replace the entire headlight assembly when this happens and it is $1600 for just the part. this is not covered under my warranty so when i called jeep to complain the person i spoke with advised me that she gets this complaint frequently. lighting on the outside of your vehicle is important. why would jeep put a part on a car that you cannot replace or change a bulb and if it happens frequently it seems to me that this is a defect of some sort.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. there were no reported injuries. the contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 69,000.

Tl* the contact owns 2015 jeep grand cherokee. the contact stated that the auto-park feature failed to engage. additionally, while the vehicle was parked, the vehicle rolled forward, without warning. the contact called bedford chrysler dodge jeep inc - bedford pa (7055 lincoln hwy, bedford, pa 15522, (877) 915-5008) however, the vehicle was not diagnosed nor repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 117,414.

Tl the contact owns a 2015 jeep grand cherokee. the contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. there were no reported injuries. the contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 69,000.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that champion chrysler dodge jeep ram (located at 4505 w 96th st, indianapolis, in 46268, 317) 872-6200) exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that champion chrysler dodge jeep ram (located at 4505 w 96th st, indianapolis, in 46268, 317) 872-6200) exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

My jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate- april 29 & may 1st while driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-i verified this- vehicle rapidly decelerated - i barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on may 1st same thing happened again- this time with a eyewitness as well may 1 at 50mph- engine (still running) cut out as if it slipped into neutral - the vehicle still said it was in drive when the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) “vehicle speed is too high to shift” of course we were already stopped and never tried to shift it anyway my jeep was manufactured in september 2014-this problem closely correlates with another recall that is limited to same jeep models made prior to july 2014 see nhtsa campaign number 19v447 (see link below) this is incredibly dangerous and the dealership seems to have no awareness of this problem in jeeps made in the same year as mine https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recalled-for-transmission-issue/

Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway. *tr

Service shifter keeps appearing, major world serviced and replaced the shifter but to no avail, it continues to state service shifter.

Forward facing camera behind rearview mirror developed an internal fault, which triggered vehicle's communication bus to not function at all. vehicle would not start and could not be jumpstarted. no interior lights or accessories functioned. vehicle had to be towed and after diagnoses, the dealer disabled the forward facing camera to make my vehicle operable again, but without functionality of auto high beams and forward collision warning and forward collision active braking features. the forward facing camera impacts auto high beams, forward collision warning, and forward collision active braking functions, at minimum. have not been able to obtain a replacement part due to either backorder or the dealer not sufficiently searching supply chain despite repeated inquiries.

Engine is making a loud ticking noise.

Airbag service light keeps coming on while driving on highway and city streets.

Service shifter is coming on and it’s a safety concern as i’m struggling to see what gear i am in. none of the gear indicators light up.

Driving, lost all power to steering, brakes and engine. crossed over double yellow and narrowly escaped a collision with the guardrail. had any car been in the opposite lane, i would have been severely injured. i am a mother of two. it was sudden as without warning. additionally i had to call out of work hence loss of income.

The vehicle takes a long time to turn over to push to start. so you have to redo it and try it again. along with us, the touchscreen takes a long time for for it to turn on. which obviously that controls your ac or heat. i’ve gotten a new battery twice in the past four months. i’m scared i’m going to go somewhere one day and get stranded. i’ve taken my car to the dealership where i have a warranty on my car and they refuse to fix anything else except put a battery in it every time. i have a full coverage warranty on my jeep but i cannot get them to fix anything and this is the fourth time i’ve been to the dealership and they won’t fix anything else.

I was parked waiting for a delivery when suddenly i hear a loud pop, the head rest popped out of the socket. no accident caused it. only the driver side was deployed. this happen in a shopping place parking lot. vehicle was stationary.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the vehicle was taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, (303) 578-6103) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that coolant had to be added every other week. the check engine warning light was illuminated. the approximate failure mileage was 90,000. vin tool confirms parts not available.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling). larson chrysler jeep dodge ram (2001 n. meridian, puyallup, wa 98371, (253) 845-1725) was contacted and it was confirmed that parts were not yet available. the contact was informed that the manufacturer instructed the dealer to not place any additional customers on the waiting list due to a high volume of customers still awaiting parts for the repair. the contact was also informed that it could be upwards of nine months to be added to the list. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Driving down the road the passenger headrest just popped off with no rear end collision. this should be a recall as this has many people with the same issue.

My drivers side headrest deployed and the plastic parts are broken so it won’t go back into place. i wasn’t in an accident. this happened while i was driving the car and it hit me in the head when it deployed.

W79 diesel egr cooler recall from november 2020. (fire hazard) i am on a waiting list to remedy this hazard!!!! no parts are being produced for this recall? what good is a safety recall without urgent response with parts needed.

The headrest to my jeep popped out while i was driving. it is still attached, but seems to be hanging by a thread. after looking inside, it appears the plastic broke off the part that holds the headrest securely. i’ve called chrysler and they said they won’t replace it unless it has completely fallen off. i don’t meet the recall requirements and i think it’s very careless of chrysler to not fix a faulty part.

While parked, the front passenger head rest exploded, part of a rear-collision safety feature as i understand it. concern is this could cause head/neck injury or worse if it occurs on the driver side while driving, this could cause an accident

Driver's side headrest popped open and will not latch back in place. was not driving at the time but this could have been dangerous had it popped opened during vehicle operation. vehicle was parked in my garage and i was in the garage and heard a loud noise, did not know what it was at the time, but i thought it came from the car. so i opened car door and looked around inside car but did not see an obvious reason for the noise. the next morning when i got in the car, i noticed the headrest was touching the back of my head uncomfortably so i turned around and that is when i noticed that it was popped out. tried to close and secure it back in place but it will not stay. i am now driving around with it popped open.

While driving on the turnpike, the passenger headrest deployed with my son sitting in the seat. there was absolutely no reason for why. it was an insane shock to the back of his head.

I have been having trouble putting fuel in my car since i bought it. i was told that this was just a problem with jeep grand cherokee xj. because it is difficult to fuel up, twice i have sprayed fuel all over myself and once i had the rents myself with water. my warning light is a now on . now the capless fuel cap assembly came off while i was feeling. this is very dangerous. i don't know if i can feel up anymore making the car useless until repaired

Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so i took it home. a week later, service shifter light came back on while i was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination." took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. i refuse to go pick it up as there is something wrong and i am not driving it with my 9month old.

My wife and i own this car, which is titled to her. today i took it to a jeep dealer for standard, 60,000 mile maintenance. the dealer discovered that my radiator was leaking. i replaced it at a cost of $1,026.97. the dealer is rochester hills chrysler, jeep and dodge in rochester hills, mi.

Rear seat belt retractors do not adequately tension seatbelts.

Headrest pop open out of nowhere after i parked the car in my driveway and was preparing to take off my seatbelt.

The passenger side headrest deployed. the vehicle was sitting still. i did receive a letter for a recall. i misplaced the letter. can i get another so when i take it to the dealer i can present it to them so they know what is going on. thank you.

It was freezing outside, but not icy on the road. well lit. i was not in a rush. car was in excellent shape up until then. i was going ~10 pmh down the inside parking garage driveway. had to pull to the right due to car coming up partially on my side. scratched the side wall. once that happened, the car accelerated out of control. brakes didn't react. only way to stop the car before running into other cars or even people was steering the car into the wall front on. the car finally stopped, the wall broke down. the airbags didn't go off, the brake assistance system didn't kick in. fortunately nobody was hurt, but could have easily happened. the car is a total loss. i was not under the influence of drugs and don't have a seizure disorder. witnessed every single second fully awake and aware.

My wife and i were driving down the road in a neighborhood and her body just shot forward like somebody shoved her from behind. the headrest shot out of place and hit her in the back of the head forcing her forward. she had some neck pain for a little bit but nothing serious. thankfully it was the passenger seat and not the driver seat. i couldn’t even imagine if one of us were driving on the highway and having this happen to the driver.

The headrest on my 2015 jeep cherokee inadvertently deployed on the passenger side. inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released. the headrest cannot be reset. the vehicle was stationary when this occurred. i am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion. you need to something about this before someone, like me, gets killed.

My jeep stalled in 50mph traffic causing a horribly dangerous situation. i barely coasted to the side of the road, and it wouldn't restart. i had it towed to the dealer where i was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.

During regular use of vehicle, headlamp casings appear to be melting. vehicle has just under 120k miles.

The vehicle stalls while driving on the highway. i will be driving on the highway at about 70 mph and sometimes the car will give a jerk when i accelerate and suddenly the vehicle slows down to a stop (gas pedal does not work to accelerate) the car shifts itself from drive to neutral and a message appears on the dash screen "put vehicle into drive". sometimes the check engine light turns on and sometimes is does not. once the vehicle has stopped i'm able to restart the car and drive again. this occurs again sometimes multiple times in one day or will happen once every week or so. i was told to change the tcm, battery, spark plugs and clean the fuel injectors and that did not solve the problem. i've been to multiple mechanics and chrysler dealership service centers and they can never seem to duplicate the problem so they have no real answers as to why this is happening.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 35 mph, the vehicle independently shifted gears without warning. in addition, the vehicle shuttered. the contact stated that the failure occurred after the vehicle was taken to be serviced per nhtsa campaign number: 16v240000 (power train). the failure recurred several times. the manufacturer was not notified of the failure. the failure mileage was 3,500. updated 01/05/2017*ct updated 01/17/17.*jb

I bought my vehicle new from a dealership. it had 3,600 miles on it when i found this problem. the navigation screen cracked spontaneously which make some of the function of the touch screen unusable, heat, defroster, navigation. this is the 8.4an model. chrysler says it is caused by damage and will not cover the repair. i did not damage this unit. i don't know when this crack occurred, you can only see it when the light hits the screen just right and you can not feel the crack even with a fingernail. i only discovered it because suddenly the defroster for the back window would not turn off using the screen. i have called chrysler customer service and they are going to call the dealership and try to come to some sort of resolution.

Tl* the contact owns a 2015 jeep grand cherokee. the contact experienced difficulty shifting the vehicle. the failure did not occur until after the vehicle was repaired per nhtsa campaign number: 16v240000 (power train). the vehicle was taken to the dealer where the vehicle was not repaired due to the technician stating that the vehicle performed as intended. the manufacturer was not notified of the issue the failure mileage was approximately 12,000. updated 01/05/2017*ct updated 05/09/17*lj the consumer stated the 2 weeks after the recall was performed the transmission malfunctioned. after shutting the engine off and restarting it 3 times it shifted into gear. on another occasion the while traveling down a hill at 65mph, on cruise control, the engine went from 2000rpm to 5000rpm. the odometer went from 65mph to 75 mph. the vehicle was slowing down while the engine was loud and running at a high rpm. the only way to stop it was to hit the brake or shift to neutral. also, when accelerating from a stop the transmission would make a noise and bump as if rear-ended. updated 08/03/2017*js consumer stated after starting vehicle the transmission would not leave neutral. engine was roaring very louldly until consumer stepped on the brakes. this happened 3 times. updated 7/6/18*jb

Automatic headlight dimmer not sensitive to oncoming cars. must now use manual dimmer. not good for my older wife.

I purchased a 2015 jeep grand cherokee with the 3.0 l ecodiesel engine in september of 2015. in less than a year from the date of purchase, the vehicle had major repairs including a complete engine replacement and an exhaust system replacement. based on multiple service issues with vehicles with this diesel engine, my local jeep dealership does not stock or sell the grand cherokee with this engine anymore. fiat chrysler america has been reluctant to acknowledge any problems or be of any assistance in this matter with the exception of "standard warranty repairs."

Tl* the contact owns a 2015 jeep grand cherokee. while driving 60 mph, the coffee cup grazed the shifter. as a result, the vehicle shifted out of drive into neutral. also, while the vehicle was in park, reverse, or second and third gears, it failed to lock into gear. the failure recurred twice after a prior recall. the manufacturer was made aware of the failure. the recall details were not provided. the approximate failure mileage was 22,000.

Forward collision warning system with brake mitigation continues to engage intermittently on its own. this is not to be taken lightly. the forward collision warning with brake mitigation engages intermittently, out of the blue, when there is no need. meaning; i'll be driving along . . . no cars or objects in front of me, and all of a sudden the system slams on the brakes, jerks very abruptly, audible bells go off and the screen illuminates brake brake brake! there have been 3 instances in which my family and i have nearly been rear-ended due to this erratic behavior that the vehicle is demonstrating. i've been in a comparably equipped loaner car for the past five weeks and it has not demonstrated this type of inconsistent, erratic behavior. this vehicle is unsafe to drive, be in or around. the jeep was purchased on july 9, 2016. i have taken the vehicle into the service department 4 times since july 21, 2016. after examination of damage, electric tech review and 2 test drives (32 miles and 100 miles) the response i get is, "the system is working as designed." the vehicle has been in service 51 of the 103 days of ownership, 49.5%. the selling/servicing dealer and manufacturer has been extremely negligent in providing transparency to any similar issues to mine. quite frankly, they haven't communicated much of anything to me. the last time the service advisor reached out to me, via text, was on september 23, 2016. my customer experience has been awful. i do not feel safe in an fca vehicle, nor do i respect any of their corporate or dealer network associates. this is the worst consumer experience of my life. unbelievable that my safety is not a concern to fca or the selling/servicing dealer. if it were, i would have been provided a full refunded and free to go elsewhere make a purchase with a manufacturer that i trust and appreciates me, the customer. *tr

May 2016 our jeep gc rolled down the driveway and smashed into our garage. my wife swears she put it in park to exit the vehicle at the top of the driveway but it didn't go into park. she tried to get in to stop it and was almost pulled under the jeep as it rolled. neighbor screamed to her to let it go and she did before she got hurt. called the police, notified my insurance agent and my jeep dealer' who is a good friend. jeep dealer informed me of a recall that was just issued for the electronic shifter not going into park. (s27) your 16v240000. i notified fca and asked why i was not notified of the recall. took three weeks to get a copy of recall. the recall says" your vehicle may roll away if the engine is running, the parking brake is not engaged and the vehicle is not in the park position before exiting. drivers may inadvertently fail to achieve the park position before exiting the vehicle.the electronic shift lever in your vehicle does not move like a conventional shifter." i had the jeep repaired and the damage to our house garage. had the recall preformed on the jeep. they just flashed the computer so if the door is now open the transmission automatically goes to park. the recall says "fca will repair the vehicle free of charge but a permanent remedy is under development. if you have already experienced this condition and have paid to have it repaired fca will reimburse you." i know the $1000 deductible we paid to our insurance company to have the jeep repaired wasn't a repair to the shifter but there wasn't anything broken with it. it was just not properly programmed from fca in the beginning. i am trying to get our $1000 deductible refunded. if fca didn't have a problem, why were the jeeps recalled and reprogrammed. this could have been a catastrophic accident if someone was killed. we have owned 16 jeeps since 1981. i have all my records and communication.

While stopped at a red light the jeep went into neutral. i pushed it back into drive 3 times but it switches back to neutral on its own. the car then shut completely off and would not restart. had to be towed to dealer. dealer said there is nothing wrong with vehicle. they checked transmission and test drive car.

The front suspension on the summit is an adjustable air bag system. when set to level two there is a loud banging sound when traversing even the smallest bumps such as a speed bump or a bumpy gravel road construction exit to parking. country to what the dealer says, excessive speed is not involved. if fact the system level auto lowers above 20 mph. this happens at one to five mph. it sounds like a sledge happen, literally metal to metal. this is not good. dealer says" it's normal". i went on the jeep forum and two responses to my post are that this does not happen to on their vehicles. jeep garage forum has a few saying otherwise. below is one of those posts that i trust is correct. i've had mine to two dealers three times. the first time they changed the right front shock assembly. the second two times it's now "normal". lyle s. 10-09-2015 jeep garage forum "you should take it to the dealer…they won’t do anything and tell you it’s normal, but it’s not. the noise you hear is the shock limiting out internally, not the airbag rebounding. it creates a “hammer” that will cause premature mechanical and electrical problems as well as body rattles. it will definitely crack or break shock and frame mounts if you use that mode very much. at about 10,000 miles it can cause the suspension cross arm bolts to loosen and allow the front end out of alignment. this could have resulted in a deadly crash. their solution was to grease the unit bolts so the impact would not cause the attach bolts to loosen as easily. this is a terrible design that jeep is aware of and expects us to accept. had they demonstrated this flaw at the point of sale, i would have purchased something else. hopefully, if enough people express strong dissatisfaction they will design a fix."

I bought a grand cherokee limited with michelin latitude tour tires on it. at 24,900 miles i noticed a bulge in one tire upon inspection of the other tires i had another tire with a bulge in it. the vin of the vehicle is [xxx] the dot of the tires are ap5e 00bx 3814. i carried it to the jeep dealer and they sent me to a michelin dealer. the person at the michelin just looked at the tire and said it was a impact bulge and that michelin would not cover that on warranty. i took it to another michelin dealer and he said he would have to take the tire off the rim to determine the problem. i contacted michelin and they were willing to help out on the tires whether it was under warranty or not. that tells me they know there is a problem with the tires and they want to keep it quite by trying to satisfy the customer so they don't report them. i do not feel safe driving the vehicle with these tires. i will not put my life or my wife's life in danger because of these tires. these tires will blow it is just a matter of time. i worked in a tire factory for 25 years and i have never seen an impact bulge. i have cut up and analyzed thousands of tires and no impact caused these bulges. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2015 jeep grand cherokee. while driving 65 mph, the vehicle stalled without warning. all of the lights on the instrument panel flickered on and off. the vehicle stalled on more than one occasion within the same day. in addition, the vehicle failed to shift into gear properly. the vehicle was towed to a jeep dealer to be repaired. it was diagnosed that the bcm module needed to be replaced. the manufacturer was made aware of the failure. the failure mileage was approximately 12,000.

I had been driving this vehicle for several days , i notice when i brake . it would not stop . i notice this 6 different times . my daughter came hone one morning and said to me . be careful driving today , it is light rain and you know those brakes don't always work . be careful , well i had a accident . the car in front of me stopped and i was far enough to stop but the car would not stop when i hit the brakes . i ran into the car i front of me . there was no damage to her car , just a little hot . my car looked like i slammed into a brick wall . i was on the highway , going 30 miles a hour

Tl* the contact owns a 2015 jeep grand cherokee. after switching to the park position, the vehicle suddenly moved or rolled backwards. also, while driving at various speeds, the transmission would switch out of gear and would not accelerate. the vehicle also experienced a clunking noise when switching from second, third, and fourth gears. the vehicle was taken to the dealer and the valve body was replaced. after replacing the valve body, a clunking noise and jerking were present when downshifting. while accelerating up a hill, the vehicle would vibrate when shifting gears. in 2013, the vehicle was serviced per nhtsa campaign number: 16v24000 (power train). the manufacturer was notified of the failures. the failure mileage was 5,000.

I have had transmissions issues with my 2015 jeep cherokee from the first week i purchased it. i have had my jeep into the dealership to address this issues several times now. they have replaced the transmissions once, updated the firmware a couple of times, and are now just telling me "that's the way it is" and that i will just have to live with the problems. the transmissions jerks into gear a times, especially when accelerating after a near stop (spins the tires sometimes when it 'clunks' into gear), slips out of gear at times and 'clunks' back in (when traveling around 40 mph usually), and has also just quit functioning all together while trying to enter a freeway (had to pull over and stop/start car to get the transmission back). every time i drive the car one of these issues can be observed. i am a very displeased long time jeep owner..

Engine stall while in motion on interstate highway entrance ramp. "service electronic brake system" malfunction message appeared. no prior indication of trouble. taken to dealer for warranty repair. as of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the tipm-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. in addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.

Once i had completed parking the vehicle in a parking lot in front of a shopping center properly shifting the gear into the park position. my boyfriend began to exit the passenger side to help our two year old son from his car seat as i had began to release my foot from the break pedal. it was at that moment that the vehicle began to roll forward i quickly placed my foot back onto the break pedal stopping the vehicle which still indicated it was in park. with my foot remaining on the break pedal i shifted the gear into drive and into park, again. to ensure the vehicle was now parked. the vehicle did not move and i placed the emergency parking break on and have continued to do so since the incident. at no point in time during the incident did the vehicle alert me in any way that the vehicle was not in the proper gear position. it in fact read that it was in the correct gear position of park.

Would keep jumping into park with each attempt to put in drive or reverse several times- finally went into drive first time happened.

Tl* the contact owns a 2015 jeep grand cherokee. after pressing the push button to depower the vehicle, the button became detached from the dashboard. due to the failure, the vehicle could not be turned off. the failure occurred without warning. the vehicle was taken to the dealer for diagnostic testing, but the results were not disclosed. the vehicle was repaired. the manufacturer was not notified. the failure mileage was approximately 26,000.

I was in a driveway and put the car in reverse and accelerated since it was a very slight incline when the car automatically went into auto park. this happened 4 times. i shut the car off, restarted. the shifter worked. i drove to the dealer, they looked at it and said nothing is wrong. seems like a safety issue to me

2015 jeep grand cherokee. consumer writes in regards to refusal of compensation for repair damages to vehicle transmission defect. new software has been installed to create an "auto park" feature. *smd the consumer stated he thought the vehicle was in park, but in fact it was in reverse and the engine was running. the vehicle hit a mailbox, which resulted in bending and denting the door and fender. *jb

Had jeep recall performed for the auto park issue. since the recall, the jeep has tried to engage autopark four times while in motion. the first time we were 30 miles from home, merging on to freeway. jeep went in to neutral, display read 'vehicle speed too fast to shift i to park'. obviously not trying to shift into park as i merge in highway traffic! stopped in side of road, vehicle would not shift into park. set ebrake, had vehicle towed in. a few weeks later, transfer case internally exploded. june 19th wife was going through an intersection, vehicle went in to neutral again. this time display says ' autopark disabled. she coasted in to a parking lot, shut car off, stated it and everything was ok. four days ago wife was backing out of driveway and jeep slammed in to park, on its own. she tried pulling forward and it slammed into park again. autopark once again tried to engage itself. this feature should only happen when speeds are 1.2 mph or slower, or if at higher speeds, it should shift transmission into neutral. i'm scared to drive this jeep now. if it's slamming into park at 10 mph, what's to prevent it from doing it at 65/70 mph?

With little warning, and out of cell reception, jeep suddenly began flashing intermittently on navigation screen warning that car was not charging and another warning about parking brake malfunction as i was driving approximately 55 mph in a mountainous california area.. i drove it 30 miles to try to get within cell phone range before it simply quit. thank goodness i had just renewed my uconnect contract because i still was not within cell phone range when car died. a tow truck was called and car towed to nearest jeep facility that could repair it. result of problem was bad alternator. this is ridiculous on a car that is less than 2.5 years of age and driven less than 3,6000 miles.i had absolutely no warning of problem until i was traveling 150 miles away from home in a mountainous and sparsely traveled road. jeep was under warranty but i am uneasy now about potential other problems occurring.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while the vehicle was parked with the engine left running, the vehicle reversed independently into the garage without warning and caused the rear window to fracture. the vehicle was taken to a local dealer cueter chrysler jeep dodge ram located on 2448 washtenaw ave, ypsilanti, mi, 48197, where they informed the contact that they would service the recall and repair the rear window. in addition, the contact stated that she never received the recall notification letter for nhtsa campaign number: 16v240000 (power train), however the vehicle was included in the recall. the manufacturer was not notified of the failure. the failure mileage was approximately 28,000.

Jerks very hard whe going less the 20 miles

The front side windows of the driver and passenger seats do not wipe off the rain when you put windows down and then back up. there is a big enough gap where large raindrops are unmoved when the window goes down. visibility is poor out of windows and side mirrors during a storm. jeep said the windows are designed to keep dirt from getting inside of the door effecting the electrical equipment but i have never had a car that couldn't do both. this is a safety issue that should be addressed.

The interior light will stay off and will not come back on as well as the dash board lights will go out and not come back on. this will occur when i am driving both day and night. i have take. it to the dealer multiple times and they claim they don't see the issue.

My vehicle's body was damaged due to it not going into park. i was backing a trailer into a garage and put it in park when it was stationary. when i got it, it rolled back, causing body damage.

When the air conditioning is running there is a noise coming from the air compressor and i don't understand y the car being so new it can have already broke i went to get it checked and they said it would cost $1690 to fix at a jeep dealer that is extremely ridiculous i would say ...

Crash mitigation system misreads input. goes off at wrong time or does not respond when needed. system responds irradically.

I shifted my car from drive to park and exited the vehicle parked in a gas station parked lot. as i exited the drivers seat and begun to step away i noticed the jeep was in motion (rolling backwards, towards me just steps away from the vehicle).because the driver side door was open it knocked me down on my face and then rolled over my legs with the front drivers side wheel. the jeep continued to roll until it crashed into a fuel truck parked in the gas station lot where i had parked.

The vehicle was at a full stop in a line of cars to pick up children for school. let off brake to "inch" forward, and the car suddenly fully accelerated. brake did not override the acceleration. the car in front was hit causing major damage to both vehicles. it continued to accelerate around that vehicle and then jumped a curb before being able to halt the vehicle and kill the engine. narrowly escaped killing of school children at an elementary school!!! the images attached will show that this was the amount of acceleration that occurred within just a few feet of the vehicle that was in front. it was not human error that led to this crash. please exercise due diligence in investigating this, so as to prevent future tragedy! ..updated 12/11/17 *bf updated 9/28/18*jb

I backed up my jeep into a parking space in sfo short term parking, i put the transmission in p , applied the foot parking brake turned off the engine and exited the car. when i went out to pick up my suitcase, i could not open the tailgate since the car was too close to the wall. i reentered into the car, started the engine and moved the car few feet forwards in order to be able to open the tailgate and pick up my suitcase, i meant to drive the car back in reverse to park it after removing the suitcase, i moved the gear shifter forwards and believed that the gear selector was in park and the engine was running i opened the lift gate, removed my suitcase , and manually closed the tailgate, i put the suitcase on the side and went back in order to drive the car back, when i saw the car moving forwards, and eventually hit the wall on the other side , about 40 feet away, i jumped into the car in order stop it, i ended up sitting in the driver seat applying the brake, but a fraction of a second too late. the front of the car suffered substantial damage in the left side , the airbag has not deployed. i am sure that it happened because of the confusing gear shifter employed in this car as included recall s27 which when i when i visited the dealer ( chrysler of stevens creek) few month earlier, soon after i got the recall letter, they were not ready to perform the recall. right after it happened, i contacted the dealer, they performed the recall. i can see now that if the recall would have been performed earlier this incident would not have happened. i also wish they will replace the shifter, to the one which they applied to the next year model, since it is still dangerous that it is almost always impossible to put the shifter fast in reverse to avoid accident.

Tl* the contact owns a 2015 jeep cherokee latitude. the contact stated that the vehicle experienced a loss of motor power. the check engine and service transmission warning indicators illuminated. the contact received notification of nhtsa campaign number: 16v529000 (power train) however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that the failure was related to the recall received however they were informed by other dealers that they had performed the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 43,796. parts distribution disconnect.

Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign. front passenger side of vehicle impact with front of other vehicle. air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel. due to the seat belt not locking facial injuries were sustained.

Ntsb:2015 jeep grand cherokee overland ecodiesel recall. recal stated problems with the shift lever . *bf

My transmission make a high pitched squeal anytime i am going up a mountain side or even on a slight hill if i am going over 2.5 rmps. it also has difficulty downshifting and upshifting a slower speeds. shifts very rough and sometimes feels like the transmission is going to fall out. i also have had it where i need to speed up to avoid a hazard only to have the transmission bottom out for a second or two and not kick into the motor. so i don't speed up. i just kind of keep going at the same speed. i only have 22,000 miles on it but it feels like the transmission is from and 1960's car. this should be investigated. i believe that the transmission that was installed on these models was a newer type that jeep just started using and i can see from my own internet research that there are many many complaints regarding this model of transmission.

Does not always achieve park gear when shifted to it. very often the vehicle will not make it past neutral or reverse when attempting to shift to park resulting in the vehicle rolling forward or backward depending on the pitch of the road, or will lurch backward if the electronic shiftier only achieves reverse. on 2 occasions with my 2014 and 2015 grand cherokees after shifting to what i thought was park and exited, the vehicle rolled away from me. most recently about 5 weeks ago i had backed into my driveway and stopped about 6-8 feet from my garage door , shifted to what i thought was park and had only achieved reverse. at the same time my daughter had come out of the house to go into the garage and as i took my foot off the brake the car now in reverse lurched backward and had i not slammed on the brake my 15 year old daughter would have been pinned in between the car and garage door. i notified chrysler and have an open case with them but they have offered me no resolution at this time saying that the car performs as expected. all i asked was to be released from my lease to get into with a new grand cherokee that has the new shifter. now i am considering legal action and i am starting here.

Reported transmission problem to dealer 5 different times. 11/4/2015 – hard shift from 2nd to 3rd gear. 6/10/2016 – hard shift from 2nd to 3rd gear. 10/28/2016 – hard shift from 2nd to 3rd gear. valve body replaced. 11/16/16 – reported hard knock sound and bump when downshifting from 3rd to 2nd gear. left vehicle at dealership for service overnight. the following day they claimed they could not duplicate the issue. 4/10/2017 reported to dealer bump from 1st to 2nd gear. as if car is bumped from behind. bump from 5th to 4th gear as if brake pedal is being pressed down hard.

My jeep was placed in "park" position by my adult son. i was getting into the back seat and the vehicle rolled in reverse, hitting me with the open door where i was attempting to enter the vehicle, and causing me to have a head injury. i was taken to the hospital via ambulance for a concussion and laceration on the back of my head. i have noticed difficulties since that time getting the vehicle securely into "park." i have to push the handle forward several times to get it to actually go into park.

Capless gas cap cracked and it comes right off housing. i screw it back in and drive on, probably safety issue. jeep dealer can only order entire capless filler assembly. $450 part w/install. they redesigned fuel filler assembly on newer jeeps, but this current faulty design should be recalled at no codt to owner!! . p/n 68243684aa. it may redirect you to newly designed part.

After we purchased the jeep grand cherokee it was taken in for a recall for the tcm, to be serviced and have the power steering fluid checked for leaks due to the well being empty. we were then told when we picked up the vehicle and the power steering well was dry that all jeeps are like that. after questioning that statement the tech went to vehicle and filled the well. after the dealership replaced the part, the vehicle will hold for 2 to 3 seconds then begin to roll back for 10 to 30 feet depending on the grade of the incline when in drive. it is an automatic with the hill start assist which does hold the brakes for the allotted time. the recall was for the vehicle to go into park if the driver takes off his seatbelt and exits the car in gear. that does work. the jeep will continue to roll until it jerks itself into neutral then stalls the motor, it will continue to roll if the brake is not applied. chrysler and the dealership continue to say that all vehicles (automatics) will roll back on an incline in drive and not stop until you apply the brake no matter the distance. we have discussed this issue with multiple chrysler certified mechanics and they have stated that under any circumstance no automatic transmission should roll back more than a foot. the manager of the service department stated that all vehicles roll back no matter the distance. i stated my kia soul does not even move an inch backwards in drive on an incline, he responded with"yes it does". he then stated that "due to the lemon law we can not guess what is wrong, if we are fix it three times you can return the vehicle and the time we have put into your jeep we are not getting paid for ". he also stated that our jeep does not idle high enough and can not be adjusted and chrysler says we are responsible to have control of the vehicle at all times. we don't want to return the jeep we want it safe.

Headrest airbag randomly deployed while being parked and stationary.

Our 2015 grand cherokee was parked in a store parking lot, in park but running. the shift indicator showed it in park when my fiancÉ exited the jeep she went into the store,someone came in and indicated that the jeep was going crazy. the jeep had shifted itself into reverse, drove around the parking lot twice and finally crashed into a tree. calls to fiat/chrysler have been less than helpful but they have told us that an inspector will be coming to look at the jeep and not to drive it in the mean time. this is a problem that fiat/chrysler is aware of since there is an open recall dealing with this issue but unfortunately they won't pay for a rental or provide a loaner vehicle while we wait for an investigator to look over the jeep.

Transmission jerks between gears 1 2 and 3. engine revs without delivering power at times of rapid acceleration. car moves 2 to 3 inches when placed in park, these problems all still persist even after software patches were installed on recall

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was parked, it began to roll away. the rear passenger side wheels rolled over the contact's legs. medical attention was required. there were no warning indicators illuminated. the failure recurred numerous times. the vehicle was not diagnosed or repaired. the vin was included in nhtsa campaign number: 16v240000 (power train). the manufacturer was not notified of the failure. the failure mileage was approximately 15,000.

2015 jeep grand cherokee sagety recal # s55/nhtsa 16v-529 transaxle wire harness. i received a safety recall notice with instructions to call my local dealership to arrange service. i called the dealership and was told by the service department that the necessary parts required to do the repair was not made available to any dealership yet. i was told by the service department to wait another month or two for the second recall notice to arrive by mail to call and make the appointment. i asked if, in the meantime, i was to hope and pray that an accident is not caused by this recall item in the interim, and the service department replied , "yes." i then call the fca recall assistance center at fca and was told the same thing. unacceptable practices given the fact that the recall notice clearly states that, " ...the system defaults the transaxle to neutral and the customer experiences a loss of motive power. ....the loss of motive power could cause a crash without warning."

Tl* the contact owns a 2015 jeep grand cherokee. after shifting the gear to reverse or drive, the gear shifted to park independently. the failure recurred twice. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 38,000.

Tl* the contact owns a 2015 jeep grand cherokee. after pulling the vehicle into a parking space, the vehicle inadvertently shifted into drive and crashed into a tree. the air bags did not deploy. a police report was not filed and there were no injuries. the vehicle was towed to a dealer, but was not diagnosed or repaired. the vehicle was serviced per nhtsa campaign number: 16v240000 (power train), but the failure recurred. the manufacturer was not notified. the approximate failure mileage was 13,200. the vin was not available.

I brought my vehicle to mark dodge jeep dealer at 3777 gerstner memorial blvd, lake charles, la 70607, (337) 474-2640, on 6/17/16 for the left front brake caliper recall. they checked the part and determined i needed a replacement. they told me they ordered it, however it has still not come in yet, and that was over 3 months ago. i have called them several times during this 3 month period. each time they report a different story. once they said it was on back order and they could only order one brake caliper per week. another time they said i was next on the list to get one. they next time they said it was in, but they called back to say it was not in. they have told me a number of excuses that never add up. they cannot tell me when the part will arrive or what to expect. please investigate this dealer and the process they are using to fix these recalls. i would like to get this issue repaired and dont feel that i should have to go through the expense and time to drive to another city to have this recall repaired.

While driving at a speed of 15 mph on a city street the front passenger side control arm fractured, broke loose, ripped apart the wheel well and caused the car to pull to the right and brush against a parked car causing minor paint damage on the front bumper.

My wife came home from store and put her in park , sat in the car while making a oil change appointment . exited car came in the car for 5 minutes , my daughter had went outside 6 minutes later and opened her own car door my wife's car had began to roll crushing her car door backwards . my daughter had to crawl through her own car to get into the grand cherokee to re put it in park , causing 1000s in damage.

I received the safety recall for the electronic shift lever not going to park. i scheduled an appointment with bob baker jeep in carlsbad, ca to have the recall done. i went to drop it off. the jeep dealer refused to do the work. i was told jeep is no longer doing the recall.

I purchased 2015 jeep grand cherokee altitude with the standard headlights last year. these headlights are very dim and should be considered dangerous. they might be fine in a city with street lights but on country roads the low beams barely light the road and the spill into the ditches do nothing but light the edges. the high beams should be considered the low beams if they weren't pointed so high. the dealership i purchased it from won't do anything about the brightness because that is how they are from the factory, they did say they would adjust them if i thought they weren't pointed correctly. my parents have a 2016 jeep cherokee and have the same issue. my mother if she had a choice, would refuse to drive it at dusk or later. the weak headlights are a huge concern this time of the year because deer are a very real hazard in my area. i have attached an image of the low beams while vehicle was parked. the tree line is about 10 yards away. the picture doesn't do justice to how crappy these lights are when driving. at this point in time i'm forced to purchase aftermarket headlights for a new vehicle to rectify an issue that is putting my family in danger. by doing so may void warranty repairs. thank you for your assistance and understanding. *tr

I purchased my jeep grand cherokee in jan 2016 and it had recall for the electronic shifter and brake caliper. fca issues the recall without having parts to fix and after a month of waiting i cannot get the dealership, dick huvaere in richmond, mi to get me in to finish the repair on the recall. the dealer was no clear if the vehicle is safe to drive and they did not offer a rental while the parts are on back order.

Tl* the contact owns a 2015 jeep grand cherokee. while the contact's vehicle was parked, it independently switched into reverse and crashed into another vehicle. the failure occurred without warning. the air bags did not deploy. a police report was filed and no injuries were sustained. the vehicle was at the dealer where the failure occurred. the vin was included in nhtsa campaign number: 16v240000 (power train), but had not been diagnosed because the dealer refused to remedy the vehicle. the manufacturer was notified of the failure. the failure mileage was 6,245.

Nhtsa id number: 10894308 this same issue happened to our 2015 grand cherokee after the software safety recall of the transmission control lever. proceeding in drive on a highway, the lever was gently brushed - not hit hard - and the transmission went into neutral. the thumb button was not depressed. this is a significant safety issue, and we did not experience it prior to the software update. it has now been replicated several times, and a video can be provided if necessary.

My 2015 jeep grand cherokee is equipped with sensors that can activate the braking if the car detects a collision. it seems as though these sensors are too sensitive and cause the car to slam on the brakes when there is no need for it. i have experienced my car slamming automatically slamming on my brakes in the middle of the road seemingly because i was making a lane change and the vehicle in front of me was not moving. lucky there were no vehicles behind me otherwise it would have surely caused a severe accident! this was on a busy street in the middle of the day... very dangerous!

Received a recall for the transmission on my grand cherokee took it to the dealer for recall but work was not done called dealer and jeep chysler to complain but all i get is a run around i will not bring it back to herb chambers in danvers ma they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and i cant bring it back anywhere else till a regional mgt approves it. the vehicle is unsafe to drive

We have a 2015 jeep grand cherokee and recently had the software patch installed that was supposed to prevent the car from moving when the driver’s door is open. this was the condition that killed the actor recently. since the patch was installed there is an intermittent problem. when one gets in the vehicle and you attempt to open the hatchback either from the driver’s seat or from the tailgate it won’t open. in addition once you start the vehicle the center console screen is completely black, and the front side windows won’t work (the rear seat ones do) nor will the buttons on the door work that are supposed to reposition the drivers seat for different drivers. you have to place the car in gear and move it before all these features start working. the other problem is the whole purpose of the software patch was prevent the vehicle from moving if the driver’s door is open and it is in gear. they got that half right. the car won’t move forward with the door open, but it goes in reverse just fine. just exactly the situation that killed the actor. we took the car into the dealership twice to correct the problem with the patch. they reinstalled the software patch but nothing is changed and reflashed the body control module, but the problem remains. the problem is intermittent, occurring several times a week, but has not reproduced itself in the dealership. as an engineer it is obvious to me that the problem is related to the software patch that chrysler rushed to distribute after the negative publicity associated with actor who was killed. i have reported the problem to chrysler in addition to the dealership and chrysler insists the problem is unique. i don't believe it. i believe the patch was rushed to installation and doors that won't open and windows that won't go up or down are going to end up killing somebody.

Tl* the contact owns a 2015 jeep grand cherokee. the contact had not experienced any failures before the dealer completed a software update per nhtsa campaign number: 16v240000 (power train). while the vehicle was parked, the gear shifted out of position. the vehicle lunged forward at a high rate of speed and crashed into a wooden structure. there were no injuries and a police report was not filed. the contact was able to re-enter the vehicle to ensure the vehicle was placed in park. the dealer was unable to replicate and diagnose the failure. the vehicle was not repaired, but the structural damages were to be addressed by the insurance company. the vin was not included in nhtsa campaign number: 16v240000 (power train). the contact was unable to determine when the failure would recur. the manufacturer provided no solution. the vin was invalid. the failure mileage was not available. updated 11/17/16*lj *tr

Jeep went in for service to correct the recalled transmission electronic shift lever on saturday, aug. 6th at 12:30pm. picked up car from farrish jeep at 5pm same day. at 8pm on the same day, the car would not go out of park, though the shift lever was in drive while in my driveway. the dashboard displayed park, while shifter was in drive. exact thing happened with 2010 jeep wrangler in may, 2015 and farrish claimed to fix it 3 times in 36 hours. it had to be towed 3 times by the dealer, because the car rolled away from my teenage driver the same day we got it back from farrish(in a neighborhood) after they claimed to have fixed it. this happened 3 times in 36 hours.

Tl* the contact owns a 2015 jeep grand cherokee. whenever the engine was turned off or if the doors were open in any gear selection except for park, the gear shifter would shift independently into the park position. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the vehicle was previously repaired per nhtsa campaign number: 16v240000 (power train). the failure mileage was 8,500.

After two months from purchase the ventilated seats stop working. i have taken to the jeep dealer a total of four times now for repair and they have not fixed problem. dealer admits they cannot fix and said they opened a "star" case with the jeep engineers. this problem is with vehicle in motion and not in motion.

Tl* the contact owns a 2015 jeep grand cherokee. while driving 60 mph, the vehicle independently shifted into neutral when the gear shifter stick was in drive position. in addition, the vehicle dropped down in gears independently without warning, which caused the vehicle to slow down abruptly. the failure recurred whenever the vehicle was operated. the contact stated that the vin was included in nhtsa campaign number: 16v240000 (power train) and referenced the recall to the dealer. the vehicle was not diagnosed nor repaired. the manufacturer was not made aware of the failure. the failure mileage was 300.

The autonomous braking system on my jeep grand cherokees came on for no reason at 70 miles per hour with an empty road ahead of me. i was nearly hit from the rear, very scary.

While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped. this has occurred on a few occasions while i was reaching across to the glove compartment, passenger seat, radio, or phone charger console area. all of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side. twice this has occurred on the highway when i was reaching for change for a toll. per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral. so, when/if i lightly bump it (as i have without realizing it), it will simply & quietly shift from drive into neutral. it is a design flaw that is very dangerous. the button on the gear shift lever should require the driver to press it for any shift changes. the customer service agent at the dealership told me all the jeep gear shifts were designed this way. i asked him if i should file a complaint with jeep chrysler and he told me if i wanted to i could but ... then he just shrugged his shoulders. so, rather than taking the chance of being ignored i felt it was important file a complaint with the nhtsa before someone gets injured or killed.

Dec 30, 2015 i was broadsided by a van in my drivers side door causing my vehicle to roll over several times before crashing head on into a sound wall. i was pinned in the vehicle upside down with my right leg pinned up under the dash. the side curtain airbag deployed at the moment of impact, how ever my drivers airbag and knee bolsters did not deploy causing me to impact the steering wheel with my sternum and smashing both knees into the dash which caused my right leg to be pinned up underneath the dash. the terrible pain i had to suffer and still to this day experience was the worst pain i have ever felt in my life. we complied with the safety recall we received regarding the airbags, but on 3 different occastions of taking the jeep into the dealership for warranty repairs they never performed the required safety recall repair. i was told that they were still waiting on the software program from chrysler. the dealership in which the jeep was purchased was: turlock chrysler dodge/jeep 1600 auto mall drive turlock, ca 95380 209/ 250-5800 purchase date: september 20, 2014 i was traveling westbound on briggsmore avenue doing 43 mph when i entered the intersection at rose avenue i was broadsided on my drive rside door by a lady who ran the red light doing approximately 40 mph causing me roll over a couple of times and spin out of control until i crashed head on (upside down) into a sound wall, then bounced off the wall and crashed again through the sound wall with the rear end of my vehicle finally coming to a stop, i was pinned in the vehicle, upside down and my right leg was pinned up under the dash. the drivers side curtain airbag deployed at impact, however none of the other airbags deployed causing me to fully impact my chest into the steering wheel, and smashed both of my knees into the knee bolster part of the dash, wedging my leg up underneath the dash

Tl* the contact owns a 2015 jeep grand cherokee. when the contact clicked the function button for the head lamps, the fuel lid opened without warning. the contact constantly had to check to ensure that the fuel cap door was closed due to the failure. the manufacturer was notified of the failure. the failure mileage was not available. ...updated 09/15/16 *bf updated 09/20/16*lj *tr

I wanted to let you know that the recall fix on the 2015 jeep cherokee for the transmission problem (difficulty getting the car into park, going into reverse instead) is still occurring after the “recall repair” by chrysler. i have owned a 2015 jeep cherokee summit since december 2014. there is a change to the shifting mechanism with the recall repair, however, problems still exist in getting the car into park. i still have to be extremely careful and double check to make sure that the car is in park and not reverse when i attempt to exit the car. the shift to park should be easy and the casual driver (renter/ borrower/ young adult driver) of this type of vehicle is in danger of a life threatening incidence if they are not adequately trained on how to effectively place the car in park. it just does not operate safely and requires too much attention to execute, what should be, a simple driver function. after the recall repair, i am still experiencing incidences where the car will roll in reverse when i think it should be in park. please, please, please address this again with chrysler and require them to provide a permanent fix to this severe and dangerous issue.

Vehicle was being parked in my garage moving slowly forward with no application of throttle and began to suddenly accelerate. standing on the brake would not fully hold it and it went into rear wall .

I currently lease a 2015 jeep grand cherokee ltd. while driving at 65mph the car downshifted without any input from driver nearly causing a collision. in a separate incident, car traveling about 65mph car upshifted independently while in drive gear. car finally stopped safely, restarted and was normal. another incident, car had been parked with engine off for more than 20 minutes in parking place. vehicle put into reverse, showing on instrument panel, gear shift, and backup remote camera. when accelerator pressed while in reverse, vehicle shot forward nearly hitting brick wall. vehicle shifting is slow to react when stopped and then put in reverse and then drive when parking, merging into traffic, etc. recall 16v240000 was installed immediately upon complaint to dealer. vehicle still shifts roughly while in motion. contacted chrysler and dealer about dangerous conditions to no avail. dealer cannot help without approval of chrysler capital :leasing to change out vehicle! i could not live with myself if vehicle should act on its own and kill or hurt someone else! i have never had an accident in more than 50 years of driving and have driven and owned more than 10 different makes of vehicles, including 5 jeep grand cherokees. jeep's brand has been damaged irreparably when a vehicle's manufacturer refuses to take a dangerous vehicle off the road after multiple recalls for the same model and others in its model line! it is also noted that the first 11 digits of the vin (with similar problems are within one number of mine), appears on this website! when first speaking with fca employees, the onus was put on the operator, not the vehicle! fca needs to be accountable for their own products! fca refused additional help because vehicle wasn't taken to dealer enough times! issues do not show on diagnostics. vehicle mileage approx. 3600 at time of incidents.

Tl* the contact owns a 2015 jeep grand cherokee. while approaching a stop sign, the auto parking gauge indicator illuminated and the vehicle shifted into the park position. the failure recurred three additional times. the vehicle was serviced per nhtsa campaign number: 16v240000 (power train), but the remedy failed to repair the vehicle. the vehicle was towed to the dealer, but they were unable to duplicate the failure. the tow truck driver wtinessed the failure. the manufacturer was not made aware of the failure. the failure mileage was 13,612.

After owning my jeep grand cherokee for about 6 months i was driving on the highway and my car would not accelerate faster than 40 mph, the rpms were going up but no matter how hard i pressed on the gas the car would not go any faster. i took it to the dealership and was told it was a computer issue and they reprogrammed the computer. again a few months later the car did the same thing while driving on the street, not accelerating faster than about 20mph and the rpms going up. the car also started downshifting hard when coming to a stop. once i started driving after coming to a stop the car also felt like it was shifting hard into gear. i brought the car back to the dealership and again the complaint could not be duplicated. so a computer update was done again and the problem seemed ok for a few months again. the problem is not a constant one so duplicating it will be hard. it is random and does not seem to happen at any specific time. it happened twice while i was on the highway and is a safety issue if i can not accelerate, especially when i am changing lanes. in total i have brought my car in 4 times within 2 years for the same problem. once or twice i was told that they did feel the hard shifting when coming to a stop or accelerating after stopping but all that was done was a computer update. my fear is having an accident on the highway if i can not accelerate. sometimes when coming to a stop it shifts so hard it almost sounds like a hard popping noise. at this point i do not know what to do, my car has 25,000 and is now 26 months old, the warranty will expire in about 10 mos or 36,000 and then i am sure the problem will be found & it will probably be the transmission and cost me several thousand dollars!! i contacted jeep corp office 800-992-1997 and was told try to open a starcase so the "special mechanics" can look at it, why aren't all the mech special??

2015 jeep grand cherokee. consumer writes in regards to airbag issue. *ld the consumer stated he was broad sided in the driver's door and none of the air bags deployed. the consumer suffered minor injuries. the vehicle was declared totaled. *jb

The rear passenger seat belt latch is not flexible at an angle below the seat. as a result, the contact was unable to latch the seat belt. even if the seat belt is forced to latch, the belt stuck in the corner of the buckle unless you adjust to the right angle to tighten the belt. this is totally not safe to any passenger (especially any child). over time the seat belt also gets wrinkle from stuck in the corner of the buckle and it does not roll back by itself. i saw someone asked the jeep dealer about the problem online but the dealer told the consumer to purchase a seatbelt extension. i do not think it is fair or a safe future to any jeep consumer. i'm hoping jeep can resolve the belt buckle or wrinkle belt issues.

Vehicle rolls forward while in park while in driveway.

I was traveling up interstate 95 just passed exit 26 in connecticut. as i approached exit 27 a a vehicle in the exit only lane merged into the slow lane in front of me. i proceeded to then accelerate around the vehicle that had crossed in front of me and immediately as i accelerated the vehicle began to accelerate uncontrollably to an unsafe speed. i shifted the car into neutral and braked and steered appropriately. as my vehicle began to slow i then proceeded to shift the car back into drive hoping that the issue would be resolved. while my vehicle was a neutral i tapped the gas pedal in hopes of if it was jammed or stock it would come loose and i would be able to control the acceleration of the vehicle. unfortunately the pedal did not come on stock as i proceeded to drive i realize that my speed was dropping to an unsafe rate while being on an interstate i proceeded to shift my car back into drive only to have the pedal that was still pressed to the floor accelerate the vehicle uncontrollable to again in unsafe speed. after i proceeded to stomp on the throttle in hopes of loosening it from whatever it was that was causing it to be stuck in the open position, the pedal finally returned to its on stock position with a loud bang. i don't proceeded to steer immediately off the highway at the next available exit and turn the vehicle off...updated 04/20/17 *bf ..updated 05/09/17 *bf the consumer stated the floor mat closest to the accelerator was trimmed, but the failure recurred. the dealer was unable to duplicate the failure. *js *cn

Vehicle crash avoidance system engages with sudden hard braking and alerts when there is no other vehicle in the vicinity. see "other documentation" for full description of problem.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train). the contacted called the dealer to schedule an appointment several times, but they were unable to provide a reasonable time frame to complete the recall repair. in addition, while the vehicle was placed in park on an incline, the gear selector independently reversed down the incline and crashed into a fence. the driver sustained bruises to the knees and shoulders, which required medical attention. a police report was filed. the vehicle was to be towed to a dealer for further inspection. the manufacturer was notified of the failure and the contact was waiting on an investigation to determine the manufacturer's solution. the failure mileage was not available. parts distribution disconnect.

When starting to drive and the vehicle shirt from first to second there is a major hesitation, also the car has a hard shift when changing gears. while breaking the vehicle lurches forward causing a jerking of passengers, and leaving me feeling like i'm going to run into the back of someone. it's getting to the point where i'm scared to drive this vehicle for fear of getting in an accident and being injured or injuring someone else

After parking my 2015 in the driveway, turning the engine off and exiting the car, the vehicle began rolling down the driveway. our 12 year old son was outside and alerted me of the rolling vehicle and instinctively ran to try to stop it. i was able to get him away from the vehicle and get back into the vehicle to stop it before it crossed the street. there is a known issue with the shifting on this model. a recall was issued. this incident occurred after the recall work was completed on the vehicle. i backed the car back into the driveway and ensured the car was in park, engine off, door open and again, the vehicle rolled forward several feet. i started the vehicle again, backed it back up into the driveway, made certain it was in park and since we had some icy conditions, i asked my son to verify the passenger side wheels were rolling and not sliding while i watched the driver side wheels. we confirmed that all 4 wheels were rolling. i again backed the car up, set the parking brake, put a block in front of the wheel and took my car to the dealer the next morning. the dealer could not re-create the issue. they verified the recall was properly completed. they contacted chrysler. chrysler said that unless it could be duplicated, they could not do anything. this could have had a catastrophic consequence if someone had been in front of the runaway vehicle. the technician at the dealership had been told that there was a mechanical issue that could cause this roll-away, but since they could not re-create the problem, chrysler would not fix it under warranty. i certainly hope that no one is injured or killed due to chrysler's negligence in getting to the root of this problem.

While driving down the freeway my engine shut itself off and went into neutral. i noticed a lot of smoke/steam coming out of the back of my car. i pulled my car over to the shoulder and stopped it. i opened the hood to see if i could see what the issue was but was unable to immediately see the issue. there was a lot of steam/smoke coming out of the hood. i got back in my car to call aaa for a tow and while on the phone i noticed an orange glow from the engine compartment. i immediately hung up and called 911. then got all my belongings out of the car and at this point the fire had engulfed the front of the car. chp and fire department showed up. the car is a total loss.

A big warning comes on my dash board saying brakes and automatically stops while driving on the highway. this happened twice. it is scarey because there is no reason i need to brake nor can i control that the car is force braking it self. i have read 2 other complaints about this issue and both have ended in crashing the vehicle due to the computer force braking itself in the suv.

The car refuses to start. it won't turnover. it is completely silent. the push start will not work.

Drivers side headrest deployed for no reason while driving.

2 of 4 wheels have cracked right along the seam at under 60,000 miles

I continue to have service shifter and check engine issues with my vehicle, which have been ongoing for the last three years. this has occurred while stationary, in motion both on city/neighborhood streets or on the highway. it's happened while turning and in park. when the check engine and service shifter lights come one, in many cases the car goes into limp mode and i lose the ability to accelerate, which causes a severe safety risk if it occurs while turning or going down the highway. many times my dashboard will go completely black for seconds and my wind shield wipers will turn on. my car has been in the dealership for service related to this issue for 180 days over the past three years and they are unable to resolve the issue. they have replaced the steering control module, the tcm, the telemax communication module, the transmission, and the shifter, but the issue always comes back. over the last six months the issues have gotten worse and the vehicle is getting more unsafe to drive. based on my research there are a significant amount of these issues and fca should take action.

Defective active headrest - active headrest deployed while vehicle was sitting in driveway. plastic components broken which hold active headrest

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the contact called fair oaks chantilly chrysler jeep dodge ram (4170 auto park cir, chantilly, va 20151; (703) 961-9900) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving at various speeds, the transmission would erroneously switch to the sports mode and a wining noise would occur while accelerating. also, while accelerating the vehicle would jerk and vibrate. the vehicle was taken to the local dealer frontier chrysler located at 5801 tx-327 spur, lubbock, tx 79424 who was unable to determine the cause of the failure. the vehicle was later taken to an independent mechanic who diagnosed that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 20,000.

The shifter began jumping out of gear about october, 2020...when i would put in park getting out it had moved back to drive and i had to quickly get back in and put back in park. there had been an earlier re call, took to dealer ship and they supposedly fixed whatever problem was. at time of recall i did not have any problems. as time wore on i began to have shifter problems. the light on shifter began to go off and on and it getting out of shift became more frequent ...took to dealership in southaven ms...service mgr said there had no complaints...my research showed different...he said they would have to replace place but back order...this was in november. it is now january, 21 and i am still driving and the shifter is still on back order, according to landers jeep they know when they will be able to replace with corp saying that 357 shifters so far are on back order...that is all that they would do....this situation is not only dangerous but scary...chrysler continues to shove under the rug issues with the shifter and doesn't seem to care about customers who need more than just lies and blank stares.

This 2015 jeep grand cherokee ecodiesel has an open recall for the egr system (recall w79). on december 29, 2020, the malfunction indicator light came on. i called the dealer (turnersville jeep) for an appointment on monday, january 4, 2021. the first available appointment was on tuesday, january 12 2021. this dealer kept the vehicle until friday, january 15. this dealer declined to repair the egr system under the w79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted. this dealer then cleared the dtc p026c-00 and performed a stationary regeneration. i picked the vehicle up at 5:15 pm on friday, january 15, 2021 and proceeded to road test the vehicle. after about 75 miles of driving, i suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low. as i coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the hvac vents. i vacated the vehicle immediately and under some duress. the smoke continued to billow from the engine area of the vehicle and i could see it continue to enter the cabin. at approximately 9:00 pm on january 15, the vehicle was delivered by flatbed to pellegrino jeep. i spoke with the pellegrino jeep service department on saturday, january 16, 2021, but they were unable to provide a commitment to examine the vehicle. i opened case #78239258 with fca (jeep) us llc customer service. as of january 20 at 11:30 am, i do not have feedback on this case. the dealer has also provided no commitment to examine the vehicle. i believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall w79.

The driver side seat belt does not retract back to position. when parked and exiting the vehicle the seat belt hangs and gets caught in the door. this has to be a safety issue with the seat belt fitting so loose because it no longer retracts.

2015 grand cherokee. consumer writes in regards egr system safety recall. *ld the consumer stated the vehicle was sold with an open recall that had no available remedy. the vehicle is not being used. *js

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving between 55 and 60 mph, the gear shifter independently shifted out of gear. the contact stated that she almost got into an accident because the vehicle almost completely stop. the contact stated that she coasted over to the side of the road shifted gear back into drive and was able to drive normally. the vehicle was taken to doug henry chrysler dodge jeep ram (4051 w vernon ave, kinston, nc 28504) where it was diagnosed that the gear assembly needed to be replaced. the vehicle was not yet repaired due to the repair part not being ordered. the manufacturer was not made aware of the failure. the failure mileage was approximately 79,000.

I have been alerted to two (2) safety recalls which may lead to bodily harm or even death. the manufacturer states that "the remedy for this condition is not yet available". so, each time i use this vehicle, i am exposing myself and any passengers to potentially grave danger. this is unacceptable. the manufacturer must be given a finite time period to either remedy the problem or repurchase the vehicle, from the legal owner. recalls as follows: aug 13,2020 manufacturer recall numberw58 nhtsa recall number20v-475 recall statusrecall incomplete, remedy not yet available nov 12,2020 manufacturer recall numberw79 nhtsa recall number20v-699 recall statusrecall incomplete, remedy not yet available

Heat stopped working just cut off climate off screen indicates

While driving, passenger headrest deployed. plastic brackets inside headrest which keeps active headrest closed, has broken. headrest no longer usable.

I was traveling at a 60mph speed on a highway when i noticed that my oil temp light came on and read 285 degrees in my options list yet the stationary oil temp read in the middle. i pulled over, let the engine cool, checked the oil and coolant (all fine). after 45 minutes, it cooled to about 130 degrees, so i continued on. i drove about a mile when it heated back up again, the jeep jerked, smoke started to come out of the engine, and it turned off. i luckily was able to turn into a parking lot before it died. since i was out of state traveling and it was late in the evening, i needed to find a place to stay if my jeep would start (it did). i found a hotel 3 miles away from my location. the engine had cooled, i had opened the hood and saw no damage. i drove 35mph for the 3 miles as i watched the oil temp climb. i made it to the hotel, was parking when the cabin filled with smoke. i opened the windows, shut off the jeep and got out. i did see flames come out of the hood and something on fire fell from under the engine area. i called 911. something in the engine compartment actually put the fire out before the fire department arrived. they still proceeded to douse the engine and disconnect the battery. i then found out there was a recall (w79) on the 2015 ecodiesel jeep grand cherokees for the (erg) exhaust gas recirculation coolers that are susceptible to thermal fatigue. this can cause the cooler to crack, allow preheated, vaporized coolant to interact with other hydrocarbons and air in the system that may lead to a vehicle fire. this recall was not scheduled to officially be released until december 31, 2020. 20 days after my jeep fire.

Last five to six weeks the lights on the passenger right side back and front goes completely out back and front then come back on two hours later i have a appointment at the dealership to see what's going on

The headrest popped out while the car was parked in our driveway. the plastic in the headrest appears to be broken.

Driving down road the vehicle lost power and the vehicle stalled customer stated the heater light came on also,customer states the ac wasnt working at the same time vehicle towed home. tried to add water the to vehicle put noticed it was leaking customer had vehicle towed to dealership tech perform diag and inspection found coolant leak coming from heater hose also perform block test fail rec. teardown cyl heads for inspection

Seatbelt having trouble retracting.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 20v475000 (engine and engine cooling) and 20v699000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. autonation chrysler dodge jeep (200 automall dr, roseville, ca 95661) and the manufacturer were made aware of the issue. the contact had experienced the failure listed in the recalls. the failure mileage was 65,704. vin tool confirms parts not available.

Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.

Car says service shifter on the dash, shifter won’t light up and i do not have to press the button in the knob to put car into gear, usually you would have to press the button.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer mullahey chrysler dodge jeep ram (740 buena fortuna circle, atascadero, ca 93422) was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact stated while driving at various speeds, the service shifter warning light illuminated. the vehicle was taken to the dealer where it was diagnosed and determined that the thermal fracture needed to be replaced. the vehicle was not repaired. the failure recurred. vin tool confirms parts not available. the failure mileage was approximately 56,700.

Brake service apt. discovered a leak in the steering column. leaking onto the boot and requiring a full replacement of the steering system. $2,000! 2015 jeep gc. there are so many complaints of this issue with jeep gc's dating back to the earlier 2000 models. they need to recall these jeeps and get this figured out as hydrolic fluid used in steering is highly flammable, corrosive to the boots and pervasive in these suvs!

I thought somehow i broke my headrest and didn't realize. but when i went to look it up and to my surprise i see hundreds of people with he same exact issue. car was not moving and was parked behind my business, came back to the headrest deployed. surprised jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.

I am having constant valve tapping in my engine. it doesn't matter if its cold or warm, it taps continuously. i have 114,000 miles on my vehicle, but have kept up on all vehicle maintenance including the required synthetic oil changes. i still have the original brakes on my jeep, so it's not driven hard. i just don't think there should be tapping with a vehicle with this amount of mileage.

I have a diesel engine which has a very obvious lag in getting power to the transmission. this is getting worse and affects my ability to enter in to traffic safely.even if i have allowed for safe distance to merge into a lane i never know if my car will speed up quickly enough so as to not get hit

Within the same month period of time both passenger and driver side seat belts are now completely failing to retract. earlier this year they started retracting more slowly but now will not retract at all making the seat belts essentially useless. i've taken this vehicle to the local dealer who reports the retraction assembly needs to be replaced on both sides. the vehicle is going on 6 years old with limited use on the passenger side. the dealer quoted me $1200 to replace both sides. this is a very expensive repair to be doing every 5-6 years. safety equipment should be more reliable and durable than 6 years.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle hesitated to accelerate when the accelerator pedal was depressed. the contact stated that the speedometer read a higher speed than the actual speed of the vehicle. the contact received notification of nhtsa campaign number: 16v529000 (power train) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure the failure mileage was approximately 32,000. part distribution disconnect. updated 03/01/17*lj *cn

Tl* the contact owns a 2015 jeep grand cherokee. while the vehicle was parked, it rolled away and crashed into a parked vehicle. a police report was not filed and there were no injuries. the vehicle was not diagnosed or repaired. the manufacturer informed the contact that an investigator would diagnose the vehicle the vin was included in nhtsa campaign number: 16v240000 (power train). the manufacturer was notified of the failure. the failure mileage was unknown. updated 02/21/17*lj *tr

Tl* the contact owns a 2015 jeep grand cherokee. the contact observed that the forward collision warning sensor failed without warning. the vehicle was taken to the dealer on two occasions. the first time it was diagnosed that the main sensor failed and needed to be replaced. the sensor was repaired, but the failure recurred. after the second failure, it was diagnosed that the radio failed and needed to be repaired due to it being the brain of the system. the radio was replaced, but the failure recurred. the manufacturer was made aware of the failure. the failure mileage was approximately 600.

2015 jeep grand cherokee. consumer writes in regards to transmission electronic shift lever recall repair issues. *smd the dealer claimed the recall was performed. however, the recall letter the consumer received stated the recall was not complete. *jb

Tl* the contact owns a 2015 jeep grand cherokee. after the contact recently purchased the vehicle, the dealer indicated that the power train recall needed to be completed. the contact was advised to schedule a repair appointment as soon as possible. the contact was uncertain as to why the recall repair was not completed before the vehicle was sold. the manufacturer was not notified. the nhtsa campaign number was not provided. the contact had not experienced a failure.

Purchased jeep sept. 2015. received notice of recall. took in aug.2016. never any problem until they updated it. since then,it has went into park when trying to back up, when in n, refuses to go into park. after several attempts, finally does. very concerned it will decide to jump into park when i'm on interstate going 65 mph. took it in again and they ckd it out and said nothing wrong. i'm not convinced, at all. called dealer i leased it from. he said make sure you brake first before engaging. well, i've been driving since i was 16, have never just put into any gear before braking. the whole situation is very annoying and concerning . now what? *tr

We purchased our car in october 2015 and recently our engine light came on . we took the truck to barbera's to find out the problem and was told we need a new thermostat and we just can't imagine how or why we would need that with the car being new with only 18k miles on it.. we mostly use the vehicle to get my husband to and from work...so it's mostly highway driven 5 days a week.

Tl* the contact owns a 2015 jeep grand cherokee. while driving approximately 35 mph, the vehicle stalled and all the warning indicators illuminated. the contact started the vehicle again, placed fuel in the vehicle, and drove home. the contact shut off the vehicle and heard an unusual noise. also, a burning odor emanated from the vents and flames appeared around the dashboard. the headliner and carpet were burned. the fire department extinguished the fire. the contact was awaiting an insurance evaluation. the manufacturer was notified of the failure. the approximate failure mileage was 8,500. ..updated 07/20/17 *bf *cn

Placed vehicle into park took foot off the brake before turning vehicle off. vehicle then began to drive forward striking concrete barrier at fuel station. minor damage to front bumper of vehicle.

Key fob is designed with large buttons flush with the face of the fob. this vehicle has been unknowingly remote started twice (once in an attached garage) simply by having the fob in my pocket and bending over for something as simple as tying shoes. panic alarm has been activated several times by similar normal actions. these buttons should be recessed to protect from unintentional activation. a running car in a closed attached garage in not a good thing. *tr

We were driving on the highway to maryland for thanksgiving, and while driving on the straight highway 60 miles an hour the sunroof just exploded and shattered, a lot of glass fell on top of our clothes and inside the car. it completely swerved the car but we didn't lose control and stopped at a gas station on one of the rest stops.

I own a 2015 jeep grand cherokee laredo limited, purchased from a dealer new. last week i pulled into my driveway, turned the jeep off and went to get out and my alarm system went off. could not turn it off with either fob, i was even able to start it up and drive. remote start would not work for 3 days. cruise control just turns off when it wants while driving on interstate over 60 mph. gps states i'm off route and freezes in the location where it happened on interstate, normal weather(no overcast/fog). wipers just start working while sitting in the driveway idling, as you're driving...no dust, rain, bugs etc...windshield leaks and rain comes in from behind the rearview mirror/sunglass holder when it rains and you have to take a sharp turn(not with normal turns)...leaks down on cell phone which sits in little cubby to charge. the vehicle surges when going under 20 mph, usually when you are trying to start from a stop is when it' worse. under 25k miles and i am afraid as to what might happen next.

My car transmission shifted was recalled and i had the fixes made in june of 2016. prior to that there were several instances my safety had been compromised due to the shifter. since then i have continued to have issues with the shifter coming out of park into neutral. today i pulled into a parking spot and placed my car into park. i reached behind me to grab my purse from the back seat and in that time my car had gone from park to neutral rolled forward, hitting the parked car in front of me. it was a minor collision but could have been much worse. the electronic shifters in these cars are not safe.

I entered the parking lot of a gas station and put the vehicle in park but left the engine running. i exited the vehicle and when i returned 30 seconds later i found it had rolled 50 feet and struck a building. instead of "park" i found the vehicle in "neutral". nobody was injured but i have damage to my vehicle and property damage to a library.

Leather dash has massive wrinkles that popped up very fast and seemingly out of nowhere. vehicle has only 39,000 miles and has been well kept. again the wrinkles came from nowhere and worsened within only a couple of days.

Received a recall 1 month go but the dealer cannot repair-no parts!! recall w58 "a loss of motive power can result in a vehicle crash without prior warning" now i am frightened to drive to work but no way to get it repaired???

The seat rest popped opened and it cannot be pushed backed together. i was parked at the time when the incident occurred. both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. this has been ongoing for a couple of years.

The leather on the dashboard is bubbling. there is some sort of glue issue on the vehicle.

The driver’s side headrest popped open for no reason. there had been no collision. on inspection of the release mechanism it’s apparent that the plastic piece, retaining a pin, broke and caused the headrest to release and pop forward. the vehicle was stationary (parked in parking lot) when this happened. had someone been driving this would have caused an injury.

I was driving on a highway at approximately 5 mph. i was in a line of traffic and we were nearing a stop sign when i heard a very loud noise and felt something hit the back of my head, thrusting my head forward. i initially thought i had been rear ended by another vehicle, but then i discovered that my headrest had spontaneously deployed. the headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.

Shortly after i turned right, while leaving a parking lot at low speed, out of the blue i was forcefully hit in the back of my head. i pulled over in confusion to assess what had happened. there were no flying objects in the car, nor other cars behind me, as i briefly wondered if i had been rear-ended. upon leaving my vehicle, i immediately saw that the headrest was split open, and was the cause of the hard smack on the head.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while decelerating, the vehicle surged and lunged forward without warning. the contact indicated that the failure had occurred on multiple occasions, nearly causing a crash into another vehicle. the vehicle was taken to koons tysons chrysler jeep located at 2050 chain bridge rd, vienna, va 22182, to be repaired however, the failure recurred. the manufacturer was notified of the failure. the approximate failure mileage was 65,000.

Evaporator core behind the dash has developed a leak after 65,000 miles, without any off road use or being involved in any crashes. paid $50,000. for this vehicle and expected it to last longer, especially without a $3000 repair that is a not a result of wear and tear.

Last year (2019), i reported that my drivers side headrest restraint system in my 2015 jeep grand cherokee deployed due to defective parts. in october 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. no injuries and no none was in the vehicle when they deployed. fca will not cover any repairs. the jeep has 72,000 miles. fca needs to recall these headrests.

While driving down the highway at approximately 65mph i noticed that the headrest position was more intrusive than usual. i attempted to push the headrest back to a normal position. it moved as though it were spring loaded. suddenly i heard a pop and my head was shoved forward. the headrest had deployed. i recovered pieces of broken black plastic from my garments

My jeep was parked on a level area while it was raining and when i opened my trunk i noticed water leaking into the trunk area from the ceiling flowing rather quickly. it appears to be coming from the area where the passenger rear quarter panel and the roof meet. it never leaked before and nothing has happened (no accidents etc) to compromise the jeep. not sure if one of the seals is starting to fail.

While sitting completely still at a red light on a city street, my jeep grand cherokee headrest popped. my head was pushed forward and a loud popping sound occurred. i pulled over to assess what exactly happened and noted that the headrest had sprung upwards and forward. further visual assessment revealed that two plastic pieces appeared to have exploded for no reason.

Tl* the contact owns a 2015 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. larry h. miller casa chrysler jeep (9733 coors blvd nw, albuquerque, nm 87114; (505) 633-2050) was contacted and it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that the vehicle nearly stalled while driving at random speeds. the approximate failure mileage was 83,000. vin tool confirms parts not available.

The firewall inside engine compartment has heat damage from excessive heat coming from engine area near turbo. it appears there may have been fire. potential fire hazard. dealer wants to charge me to diagnose and engine is still under warranty. i called fca customer care and they said there is nothing they can do about dealer charge never thought it is warranty item.*dt the consumer provided photos. *tr

Driver side active headrest restraint deployed while parked. no accident occurred. material failure caused the deployment, the headrest is now broken and needs to be replaced.

Yes i am driving an the service shifter comes on. it has come on multiple time and even changed the gear i was in while i was driving on its own.

We were driving on the highways approximately 65 when my daughter turned to get something from the back seat. her arm hit the headrests and it deployed. looking at it further saw that it was broken.

Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.

My 2015 jeep grand cherokee driver side headrest clips broke on their own

Was traveling down the highway when all of a sudden the passenger headrest deployed. there was no contact from another vehicle. i didnt hit any pot holes or bumps that may have triggered this to happen. just happened out of nowhere. very load when it happened

The head rest on the driver side seat popped out while i was driving at about 25 miles per hour. no accident was involved.

My passenger side active headrest system deployed while driving without any accident. the plastic clip assembly inside is destroyed and seems like it was not properly built to retain the pressure.

We just got in the car and my wife sut the door and the head rest exploded on the passenger side

(stationary) waiting while the transmission was in park position, the passenger headrest pop out forward and separated from the headrest trim (back of headrest ) vehicle was not moving and there was “no” collisions to any part of the vehicle. it just popped out without any reason. if my wife was in that seat at the time of this incident she might had been seriously injured due to a previous broken neck.

I was sitting in my 2015 jeep grand cherokee, parked and not moving. while sitting here waiting on an appointment, i was stretching and my elbow tapped the front of the head rest, the head rest popped forward. i had the same issue happen with the passenger head rest a little over a year ago when it popped without anyone sitting in the seat.

Upon entering the vehicle, i found active head restraint (ahr) on the passenger side in a deployed position. visual inspection showed that plastic encasing safety pin has cracked and allowed the pin to separate, with metal hooks on the opposite side retaining the pin. the vehicle was parked in a carport overnight, and the fact that the hooks have not released the pin indicated that the deployment was not triggered by a collision, as it was designed to do. i am uncertain that a blow to the back of the head would cause a neck injury as alleged by some who have experienced the same problem while seated. however, it would have been a surprise and a major distraction; and as such, could indeed cause a traffic accident. i believe that these headrests must be recalled as soon as possible, as the design is defective, with plastic degrading further over time, and causing more of these accidental deployments to occur. i also noticed, that many vehicle owners have categorized this as an airbag problem. while the ahr is considered to be a part of jeep grand cherokee's passive restraint system, there are no actual airbags inside or any other explosive material inside the ahr, only cheap plastic retaining a safety pin under 75 lbs of tension.

Headrest deployed without any accident while vehicle is parked.

I got a service engine soon light. when i took it to the dealer they said it was purge valve on the evaporator system. i encounter the same problem on my 2014 dodge durango at the same mileage. i think chrysler has a systemic problem with this part of their emission system.

The passenger side headrest deployed. the car was sitting in the driveway. no one was hurt. it appears that the plastic pieces clamped on to the metal bar that was holding the headrest closed broke, causing the headrest to open. i notified jeep customer care and they told me someone would call me concerning my case and i have not received that call at this time.

Took my jeep in for a routine oil change and was told that both ends of the steering box are leaking will need repair at a cost of nearly $2400.00. in researching this problem i discovered hundreds of complaints across the country for this same problem as well as a recall of jeep products in 2011-2012 for the same problems that resulted in injuries to drivers and fires in vehicles. this is a well known problem with previous precedent from prior model years that needs to be addressed through a recall process before some gets injured or killed or a vehicle catches fire. the service advisor even admitted that they see a lot of these issues with the jeep product.

September 14,2020 monday september 14, 2020 . left work at 8:10 am. was driving home on n cherokee ave . got to stop light o ross clark cr. turned right at light. accelerated . to speed went through light at denton road . just past techway automotive and before life south community blood bank. bam i thought i had been hit from behind , my head went forward. felt like someone punched the back of my head rest. it pushed me to steering wheel . this was in tragic at 8:30 in morning. i was with in 1 mile of dothan jeep chrysler dodge. they said they do not have any recalls on it. but they did say it was an air bag. could not tell me how this can just happen driving down the road.

Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.

A warning flashed temporarily on the dashboard while i was driving on a normal paved road indicating a suspension problem needs to be addressed. when i parked the vehicle, i noticed the air ride suspension was completely inflated on the vehicle which made it appear lifted high above the tires. this had never happened before. nothing prior to this point made me think there was a pending problem with the suspension.. i brought the vehicle to a legitimate jeep dealership trusting in their trained technicians. they had the vehicle for 21 days, each day telling me they did not understand what was wrong. the dealership even had to consult with corporate engineers to ultimately fix the problem. the cost to me was $1525.00

Front passenger seat headrest deployed while sitting in the seat. i was not hit at anytime.

Driver's side airbag located in headrest deployed when starting vehicle. car was in park and was not involved in an accident.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated while driving 40 mph, the instrument panel indicated that the vehicle was in neutral. the contact stated that she parked on side of the road and was unable to shift into any gears other than neutral. the vehicle was not drivable. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was approximately 83,000.

While driving approaching a stop my driver side headrest air bag deployed striking me in the head and almost causing an accident with the stopped vehicle infont of me. upon resuming driving no airbag indicator light was present. when i arrived at my home i noticed the retainer did not release rather the plastic around the retainer pin failed causing deployment. i see this is an ongoing problem with many and fear the passengers side will fail next.

The passenger active head restraint deployed unexpectedly and jolted my wife’s head hurting her neck which is stiff and sore. the car was parked on city street and my wife just stepped in and sat down when the head restraint deployed. the two hooks inside the head restraint appear to be defective. one hook broke completely off, and the other is cracked and barely attached to the head restraint.*dt*jb

Headrest deployed unexpectedly

My passenger side active head restraint suddenly deployed, without warning, from my headrest while driving the vehicle. the vehicle was being driven on a straight residential street at approximately 35 mph. the vehicle was not involved in any type of front or rear collision and had not encountered any broken pavement, bumps, or potholes when the deployment occurred. no one was sitting in the passenger seat when the headrest deployed, but the noise and force of the deployment was startling. i'm obviously very concerned that the driver's side headrest may also deploy at any time while driving, possibly causing an accident or injury.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving 60 mph, with her children in the vehicle, the vehicle stopped communicating with the engine and no rpm. the accelerator pedal was depressed however, the vehicle failed to respond. the check engine warning light illuminated. the instrument panel remained illuminated. the vehicle was coasted to the side of the road, where the vehicle was shutoff and restarted after two attempts. the vehicle was taken to the empire chrysler jeep dodge ram of west islip located at 555 sunrise hwy, west islip, ny 11795, where a diagnostic test, and a road test were performed however, the technician was unable to duplicate the failure. the contact was informed that there was nothing wrong with the vehicle. the contact stated that she felt unsafe driving the vehicle. the manufacturer was not made aware of the failure. the failure mileage was approximately 60,000.

The passenger headrest deployed on its own while the car was in motion as i approach the stop light. luckily my son did not suffer any injuries. if it had been in the driver's seat, it would of caused a major accident.

Vehicle was stationary, in park, in a parking lot, and no collision occurred. driver, front passenger, and two rear seat passengers were in the vehicle. front passenger headrest deployed without warning striking front passenger in the back of the head. vehicle mileage approximately 50,000 miles. there are numerous online accounts of the active headrest deploying without a vehicle collision due to less than adequate reliability of parts within the active headrest assembly. i am requesting replacement through local dealership; initial feedback is the part is not covered and i have to pay to replace it. even with a replacement-in-kind active headrest, the expected reliability is suspect. the oem design should be revisited to ensure safe and reliable operations.

Driving home from work engine lost power smoked a little then burst into flames on a city street 3:45pm.*dt*dt*jb*jb

Headrest pop off on its own on driver and passenger seat

2015 jeep grand cherokee srt carbon fiber trim is warping on the front dash

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the service shifter warning light illuminated. the contact stated that while idle in the driveway, the vehicle suddenly began to drift backwards. the contact stated that the driver was able to depress the brake pedal and stop the vehicle. the contact took the vehicle to the dealer (antioch chrysler dodge jeep ram address: 105 il-173, antioch, il 60002 phone: (847) 395-0200) who diagnosed that the vehicle's shifter needed to be replaced. the vehicle had not been repaired as of yet. the manufacturer was made aware of the failure and informed the contact that the shifter was replaced under a recall covered by a two year warranty in the past. the approximate failure mileage was 46,000.

The active headrest deployed while the car was stationary and not involved in a collision. the plastic part holding the active headrest in its normal position failed, resulting in a premature unprovoked deployment. if i had been in the driver's seat at the time i would have ben hit in the back of the head. the impact of the headrest on the back of my head could lead to momentary loss of vehicle control and an accident.

While in motion in highway speeds my jeep grand cherokee 2015 began to stall and suddenly turned off . the truck would not acclerate once i turned it on and i couldn't change gears. as this occured i began to lose control and nearly crashed into traffic. this is not the first incident as this has occured severaal times each resulting in near fatal collisions. i have reached out several time to the jeep dealers who have already fixed the so called problem 3 times and keep telling me there is nothing wrong with the truck.

Recall# w58 there is currently no fix for this. our car stopped, will not start and had to be towed to the dealer which is where we found out about the recall. even if there's no fix, shouldn't we the consumer been notified of a recall that poses a potential safety issue? i have no vehicle, with no fix and the chrysler refuses to provide a loaner vehicle. our contacts with chrysler have yielded nothing but a promise for a case manager to call. nothing. no vehicle, no fix, no loaner.

My cars driver side headrest deployed when i started the car in my driveway in park.

My 6.4 hemi had a lifter failure. it has been very well maintain oil changes every 3/5700 miles. 1000 miles ago had the oil change. as it got warmer the engine had a “tick” noise. took it into the dealership to find out a very common lifter issue has happen. i am shy 3 months post warranty. team srt claimed it can be normal maintenance for the lifters to fail and wipe out the cam. they will not cover it. google search hemi lifter issue. you’ll see tons of cases.

I was slowing down for a stop sign, when i heard a pop and then felt my driver side headrest hit me in the head. after i stopped i saw that it had been deployed with the clips being broken.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle would not immediately start, and the start button had to be pushed several times. additionally, the vehicle would stall while driving and backfire. the vehicle was taken to the local dealer whitten brothers chrysler located at 10701 midlothian turnpike, richmond, va 23235, who was unable to diagnose the cause of the failures. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 85,000.

We had just left home on a family trip, traveling at highway speeds. the passenger headrest violently sprang open, striking myself in the head. we were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. the headrest plastic that locks into the safety release had broken due to deterioration of the plastic. luckily it wasn’t the driver side because it possibly could have caused a wreak/loss of life. still waiting on manufacture to resolve the issue.

This vehicle is undriveable and is currently at the dealership. they've informed us that the problem is related to a recall w58, however there is currently no fix available. how do we proceed when the jeep/chrysler is unwilling or unable to correct the problem?

Upon entering the city street a loud bang was heard from the hood of the vehicle and car stopped in the middle of the road. power was in the vehicle but ability to shift in gear was gone. after turning off and back on i was able to put the jeep in drive in order to clear the road as to avoid a traffic build up. it seems the transmission is gone because the vehicle will not change into gear nor reverse. a wrecker company was contacted to bring jeep to dealer.

Leather instrument panel (ip) cover delaminating- my whole leather dashboard is bubbling up and coming off. jeep said they wont do anything about it because the x81 recall was only for cars 2011-2014. my car is 2015 summit with the same exact problem.

The headrest on my jeep popped forward suddenly and unexpectedly while parked. this appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat. while the seat was unoccupied at the time i feel this would have caused injury had someone been in the seat.

Drivers headrest deployed (popped) while stationary in a parking lot. no other vehicles involved, the car was not struck. dealer states not under warranty

The active headrest deployed with while driving normally on a paved county road. there was nothing out of the ordinary that would have caused it to deploy. luckily my wife wasn't hurt.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that while driving 15 mph, the front passenger’s head rest inadvertently deployed without a crash. there was no warning lights illuminated. the contact stated that there were no injuries. the vehicle was taken to elmwood chrysler dodge jeep ram located at 625 taunton ave, east providence, ri 02914, (401) 438-0400, where the vehicle was diagnosed and the contact was informed that the head rest needed to be replaced. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was 63,000.

Passenger active headrest deployed while vehicle parked, will not reset. these vehicles have an active headrest system that is designed to deploy forward in the event of a crash but the plastic housing that keeps it in place has crumbled and made the headrest leap forward in the deployed state and will not go back into position and hold.

While driving my vehicle on an active city street roadway, the passenger side headrest on the front seat deployed. my husband was in the seat at the time and caused him to jolt forward causing a slight neck pain. the unexpected pop of the headrest deploying caused me, the driver, to swerve during rush hour traffic.

After a stop at a stop sign or red light, when turning into traffic (right or left), i begin to lose all acceleration and my car goes dead! i have to try very hard to steer my car off road if i can and then put the car in park and start my car up all over again! scares me!!! almost been hit!! this has happened to me about 6 times since i purchased my car in october of 2014! last time was a few weeks ago! this is a safety issue!!! i have taken my car in to be inspected but they can’t find what causes the problem! i never know when this may happen again!! i won’t drive on expressways because of this problem! i did some research and found that a lot of people are having this same problem with their jeeps!! this needs to be addressed! please look into this before someone dies because if it.

The headrest of the front passenger unexpectedly burst open without any crash while driving.*dt passenger did not receive any injuries. headrest has not been replaced.*jb

Active head restraint deployed without a crash or rear impact. it deployed while driving 65mph on the highway.

The driver's side head rest exploded open while i was driving on the street after making a right turn. gave me severe neck pain. i first thought someone rear ended me cause the noise was so loud. so i pulled into a parking lot and found no one hit me looks like the headrest malfunctioned and exploded open.

While driving on the highway, the passenger headrest deployed. retaining clips are broken and the entire headrest requires replacement. the vehicle has not been in any accidents and there was no jarring motion of any kind when the deployment occurred.

While i was driving at a rate of 25 mph on a residential road my driver side ahr bracket had broken and deployed the headrest safety system in to the rear of my head causing me to momentarily swerve into the incoming traffic lane. thankfully there were no vehicles. it was a very disturbing incident and i am experiencing minor neck pain and the vehicle is unable to be driven in this position.

Active headrest deployed spontaneously

Passenger headrest deployed

Since the recall a year ago (spring 2019) the vehicle has a serious hesitation in the throttle response until the ecodiesel engine reaches full operating temperature. this creates a serious safety hazard. the fuel mileage has dropped a minimum of 4 mpg. i received a second notice (12/10) regarding an "approved emissions modification disclosure 3.0l diesel" the local dealer was unaware and stated it was the previous recall. i called "fca" (jeep) and was informed that this was the precurser to another recall. the only identifying numbers i have are "fc106038" and "****auto**all for aadc 030 7/1/2" marked on the notice. this is a serious problem that needs a fix of some sort. the cure for the original recall seems to be worse than the original problem. the original recall repair was performed 9/17/19.

As i was driving the head rest exploded hit the back of my head and neck. car was not breaking or driving over any bumps at that time

While my 2015 jeep grand cherokee was parked in my driveway overnight, the driver’s seat headrest deployed. there was no incident during the night that would’ve caused the headrest to deploy, it simply deployed for no reason. this seems like a safety concern to me, since it could have happened while someone was in the driver’s seat.

Transmission does not shift properly from 2nd to 3rd. while in motion it will rev up and then sometimes decide to shift properly. it has shifted into neutral while driving and jerked. i have taken it to 2 different dealerships and one states because there are no error messages and supposedly it doesn't do it for them there is nothing they can do. the other dealership stated that's how the transmission is supposed to work. i have also been told the vehicle needs to warm up first. excuse me? they tell me it's a non serviceable vehicle unless there are any error codes. one dealership stated they cleared they computer and updated the programming. this has happened several times. most recent issue, july 9th, started to drive and vehicle self shifted back into neutral. vehicle is becoming more unreliable each day.

The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. the plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. i’m very thankful this did not occur while i was driving, but concerns me that it could happen on the driver’s side while i am driving.

While driving in a straight line at about 35 mph through a city park, the driver head rest blew open and hit me in the back of the head. there was no accident of any kind or potential reason for it to blow open. it was a loud popping sound and strong blow to the back of my head. i stopped to access the situation and saw that the driver head rest had popped open. i called fiat chrysler the next day to file a claim. they are in the process of having the vehicle repaired at their cost. i am still experiencing wip lash pain 3+ weeks later and plan of seeing a doctor asap.

Front left strut leaking and had to be replaced. backing plate by rotors had to be adjusted because of rattling noise. only 37,000 miles and 4.5 years old.

Driving over imperfections in the road causes the steering wheel to shake. the faster we travel the faster & more severe the shaking. i have had the vehicle checked by numerous shops & all steering & suspension components are in good condition.

My 2015 jeep grand cherokee srt driver side ahr headrest deployed on its own while the vehicle was parked. there was no collision at all and the vehicle has never been in a collision. it made a very loud pop sound and you could hear the plastic parts in side the headrest break. you can not engage the headrest back into its normal locked position so that it is not deployed out. i went to my dealership and they told me to contact fiat @800-247-9753. i called them and explained my safety issue with this headrest and told them i wanted them to cover this under warranty. the person i spoke with gave me a case number and said a service specialist would have to contact me back in 24-48 hours to discuss them covering the safety issue.

While parked the drivers side active headrest deployed. could have seriously hurt someone. the plastic tabs that hold the release pin broke. it was not deployed because of an accident that would release the pin.

I purchased a pre owned 2015 jeep grand cherokee altitude from titan auto sales in worth il on june13,2020. at the time of purchase i was given the 2 sets of keys in which i carried only one key with me when i use the truck. on june 28, 2020 my parked and locked jeep was stolen from a mall parking lot by a crook/s who used a laptop to unlock and start my vehicle. i am not only hurt and upset but i am ferious and utterly confused on how a well developed push start vehicle with supposedly high ranking vehicle was stolen by a laptop. this vehicle was valued at $18,000 and a individual was able to steal my vehicle without a key. i have both of my keys to my vehicle but i have no vehicle. i just don't understand how can jeep create a vehicle and sell it for $40,000 but the vehicle is not properly secured or protected from cyber auto thieves. i didnt get a chance to enjoy my new vehicle because it was stolen 15 days later after i purchased it from a dealership by a cyber auto thief. i am glad that i have insurance but my trust in jeep vehicles have been ruined from this experience and i can not recommend a vehicle like this to anyone whose interested in jeep vehicles because obviously it's not worth it. i just want to know how can jeep prevent this from happening or if they even know that their vehicles can be hacked by a laptop.

Two people were in the vehicle, the driver and a passenger in the front seat. the vehicle was running but in park at a drive through window at arby’s. while taking food from the employee the passenger headrest exploded pushing the 85 year old passengers head forward. it sounded like a gun shot and the force made the car wiggle. after the initial shock and surprise it was discovered the headrest exploded for no reason, just on its own.

Tipm, shift module and ticm causes the jeep to serious malfunction. all alert lights on the dashboard and shifter light up , wipers come on, vehicle will stop and is unable to drive ,motor accelerates , cooling fans are activated on high all at one time and vehicle will not shut off. when the vehicle does shut off then it will not restart , while driving at any time. vehicle acts as if possesed.!!!!!!!!! this vehicle is not safe. everyone knows this including fca.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle was repaired at linwood motors paducah (3345 park ave, paducah, ky 42001) under an unknown recall campaign. the contact stated that the fuel economy was greatly reduced after the repair was performed. the contact also stated that the vehicle stalled while attempting to move from a stopped position. additionally, the throttle valve control, regeneration, and exhaust filter full messages displayed on the instrument panel. the exhaust filter was replaced however, the failures recurred. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 92,000.

Tipm has failed resulting in battery drain due to fuel pump relay constantly powered on, wiper function, loss of backup camera, air system and ability to turn the car off or secure door locks properly even when battery is disconnected.

In previous model years this has been a problem of a long start. it happens just about every day the vehicle is sitting over night, wake up in the morning to go to work and it take a bit longer than it should to start up.

Under normal driving conditions on city streets with no collision the front passenger side active headrest restraint (ahr) deployed. after looking at it the plastic clip that holds it together had broken, allowing it to deploy. the headrest has never been deployed before or reset.

Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway.

The car was turned off, parked in my drive way. my sister and i were talking (i was outside of the car- she was sitting in the passenger seat) with the car door open. all of a sudden the headrest flew out and hit her in the head.*dt*jb*tr

While driving on the highway, the passenger active headrest deployed. there was no accident. passenger was hit in back of the head and scared by the noise and impact of the headrest. after arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest. *tr

The ahr on the drivers side just went off while driving highway speed. there was no accident or hard braking just driving. *tr

While the jeep was stationary, in park and with no other stimulus (no contact on the car or the headrest itself), the passenger side headrest snapped forward. i performed a visual inspection and saw that the device had not activated, instead the plastic strut that held the metal retaining beam had broken, allowing the headrest to snap forward without being activated. the passenger seat was occupied when this occurred, but luckily the passenger did not have her head resting against the headrest. i consider this to be a grave safety issue, akin to an airbag deploying with no warning and with no stimulus. if the passenger had her head against the headrest, i believe the headrest could have hurt her. *tr

The passenger seat headrest deployed while driving at highway speeds. there was no accident or braking at the time of spontaneous deployment. *tr

The active headrest on the passenger seat spontaneously deployed while i was driving to work. there was no rear end collision to cause the deployment. i was the only occupant in the car when it happened. it startled me so much that i almost ran off the road when it happened. i was driving about 35 mph on a city street about 8:00 am. *tr

While driving on a city street on sunday, june 21, 2020, the front passenger headrest popped open hitting the passenger in the back of the head. *tr

At 70000 miles, my air conditioning system began to hiss and not operate fully. i am told it has a leak in the system but as i look online, this is a common jeep problem for 2015 models. they are recommending a system replacement on a 4 yr old vehicle (at the time of first occurrence). normal wear and tear. no off road use. it’s not isolated. *tr

The head rest popped out without any collision. it just happened unexpectedly. and is not broke. *tr

Discovered oil leak in my garage. dealer checked and discover both radiator leak and power steering leak. no warning indicators were illuminated. deal requested to have it replaced because it's dangerous drive. jeep has less than 58500 miles on it. *tr

At a regular oil change service, it was discovered that there was an engine oil cooler leak for a 2015 jeep grand cherokee with less than 58000 miles on it. no warning indicators were illuminated. deal requested to have it replaced because it's dangerous drive.

While in motion, during a routine smooth drive the driver side vehicle headrest suddenly deployed. there was no accident or impact. upon inspection the plastic inside has fatigued. the vehicle has 33,000 miles on it. it created a safety issue while driving and remains a safety issue until the headrest can be replaced. *tr

I purchased my grand cherokee with 30k miles. before i even made my first payment, the transmission was replaced through manufacturers warranty. days after driving it off the lot, it would slam down through gears during deceleration and jump/jerk when shifting up. a loud metal thud accompanied these jolts between gears every time. fast forward to today, and 25k miles later (jeep has 55k total) and this problem appears to be returning. random jolts and jerky shifts during acceleration and deceleration, specifically when going up or down a slope or when getting back on the gas to accelerate when driving. the deceleration and downshift between gears is so jarring sometimes when slowing down that myself and passengers will have our heads bang forward and seatbelt catch the weight of our bodies. the thud noise is coming back randomly as well when this happens. with only 5k miles left on manufacturer power train warranty, i’m nervous that having it’s 3rd transmission in less than 60k miles is going to be a future problem again not covered by warranty. i feel very unsafe when driving what was supposed to be my dream vehicle and the largest loan in my life other than purchase of house. since the day i left the lot it has felt uncomfortable driving and causes me anxiety because of the way it shifts and makes noises. the hard jerks and slamming downshifts have almost caused multiple accidents and i honestly hate having to drive this vehicle. (i have only owned it for 16 months.) the date i selected was when i purchased vehicle, problem has been ongoing since then.

I have been aware that my model of jeep has a history of problems and legal suits concerning the gear shift. my jeep is an automatic transmission as decoded by the vin. the shift selector has all of a sudden been saying service shifter. and as the days have gone by the problem is getting worse. now if i put the vehicle in park it indicates that it is in park on the dash, when i let go of the brake without touching anything it then goes into neutral on its own. this has caused multiple times now where i have stepped out of the car or turned it all the way off while it indicated it was in park but in fact it had switched itself to neutral causing the car to roll. luckily it has not cause any harm to persons or property. this is a serious concern/defect in the way it is operating and it is putting the public safety in jeopardy. i have search and it says there are no active recalls for this problem or in fact any for my car. i feel that this is a serious electronic malfunction and should not be a responsibility of mine to fix. in the days of manual (lever action) gear shifters this would not be possible. this seems to be an electronic issue as the computer is somehow changing the gear from park to neutral on its own. in a conventional gear selector you would have to physically go through reverse to get to neutral from park. with electronics these days there is no human error of accidentally moving down to neutral. it is doing this all on its own and if you are not careful or paying attention it could cause the car to roll down a heel out of control with nobody inside to stop it. or even worse while my 8 month old daughter is inside and i get out of the car to go to the back to get her and it start rolling.... please assist and look into this very important and concerning issue. has been occurring over the past month randomly. *tr

When driving on the highway, there is an extremely loud buzzing noise from the front of the windshield wiper area. the encasing being loose and dry rotting. this will eventually fall apart and cause issues with the wiper module.

While driving home from work 06/03/20 my passenger side headrest spontaneously popped off/exploded almost wrecked because it sounded like a gun shot or something hit my vehicle. *tr

To start, 2 years ago the passenger head restraint deployed without me being in an accident. tonight (friday, may 29th, 2020), while driving on a city street and without being in an accident or having any damage to my vehicle the driver side head restraint deployed. this is very dangerous and needs to be taken care of. from all of the incident reports that have been coming in about this manufacturing defect over the last few years this should have been taken care of and made as a recall. i’m highly disappointed in the way things are being handled and how lightly they are being taken. luckily i was not harmed. *tr

Service shifter message appeared at 62,000 miles upon starting engine and shifting into any gear or turning on cruise control. will go away after approx. 5 seconds but occurs every time the car operates. is not showing any error codes and appears to be a recurring issue for many owners and related to wiring harness and shifter. *tr

The safety feature that causes the head rest to separate and shove the head forward in the event of a collision went off without warning while i was driving. it nearly caused an accident rather than deploying because of one. i'm lucky i wasn't knocked unconscious while driving. the plastic mechanism that holds the little metal bar is busted now, so i can't pop it back together to drive normally. *tr

Passenger active headrest deployed while vehicle was parked in the owners driveway. no one was in the vehicle at the time. *tr

The jeep grand cherokee ran off. *tr

I was driving on the highway when my headrest airbag deployed for no reason. it smacked me in the back of the head. there was no impact from my vehicle hitting anything & no sudden braking. it popped and smacked me in the back of my head. i was on my cell phone at the time but it was sitting in my cup holder & i was using my airpods. *tr*dt consumer stated he has a stiff neck and maybe a concussion but did not see a doctor. vehicle has been repaired.*jb

Headrest just popped out on drivers side. 2015 jeep grand cherokee. *tr

I purchased a 2015 jeep grand cherokee-vin#[xxx], from feldman chevrolet of new hudson on 05-25-2019. when i registered the vehicle on jeep.com, i was notified that two critical safety recalls were awaiting attention from 2017. the brighton jeep dealer not only confirmed this but questioned how feldman chevrolet sold the vehicle without addressing those safety recalls and that it was illegal to do so. as of 06-20-2019 both issues have been addressed with brighton jeep/chrysler. i perhaps fear not really for myself, but others who purchased what they believed to be a safe vehicle from feldman chevrolet and their life(s) may be in danger from not performing a through safety inspection. i have since lost all respect for that dealer. i was advised to seek legal consultation/advice. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Headrest safety (ahr) deployed while i was driving on a city street and hit my passenger’s head with violence. i almost caused a serious accident because the noise of the headrest deployment was loud and i thought that someone hit my car on the passenger side. as a consequence i moved to the opposite lane and almost hit an upcoming vehicle. after a google search i discovered that this is not unusual and many other jeep owners had the same issue. this is an extremely dangerous safety issue and fca should recall all vehicles equipped with this defective system.

2015 grand cherokee altitude- 3.6l. just hit 95000 miles and suddenly car continues to up shift to 8th gear even at lower speeds. when accelerator is depressed, car will downshift but with no acceleration depressed, car will move all the way to 8th. downhill, trans won't shift beyond 3rd gear likely to engine braking only. this is my 5th jeep and my 4th time dealing with this issue across my jeeps.

The driver side active headrest deployed spontaneously while the car was parked. the car has not been in an accident. the headrest popped forward and the plastic pieces that held it in place were broken. *tr

While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. i was able to pull over but stunned and this could have resulted in a high-speed collision. there was no impact or no triggering event to this. a preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. i believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. like an airbag, this device should be under recall for random deployments. *tr

The active head rest went off without being in an accident (parked in my driveway). the passenger seat head rest popped out in 2019 and had to be fixed (was not covered under my extended warranty and jeep would not reimburse me due to the 4 year old car being "too old") and the driver's side popped out this weekend (april 11, 2020). we cannot reset it as there is a tiny plastic piece that broke off and will need to be replaced again (approximately a $600 repair at the dealership).

The dash board upper leather ip is de-laminating or separating, resulting in reduced driver visibility.

Cant believe this happened to me in my 2015 jeep srt also today! why does this defect go without a recall for all jeep owners? while driving to drop my daughter off to her moms, my pregnant girlfriend gets smacked i the back of her head! startled her for a second and says shes still feels like shes got a headache from it. thankfully this didnt happen while she was driving because that definitely could have resulted in an major accident causing injury or death! i am the second owner on this jeep so i have no warranty! i inspected the headrest when i got home to find the plastic tabs that hold the metal rod from deploying the headrest are broken with the rod still in place like it never went off. reading all these comments i certainly hope jeep will accommodate repair without charge because this seems to have happened to many jeep/chrysler vehicles!

At all times, the drivers side seat belt will not retract. very unsafe! the belt has to much slack after i have clicked it in place. i have tried washing/cleaning the belt with no improvement. dealership states it will cost me $500-$750, and that my warranty will not cover the cost! *tr

The driver seat belt will not retract, it stopped working for no reason.. took it to the dealership and was told it will cost over $500.00 to repair. i do not have that kind of money to repair it, the car is not safe to drive, this car is only 5 years old. i have read numerous other complaints about this same problem. *tr

Our 2015 jeep grand cherokee has been experiencing stalling issues since october 2019. we have now had the vehicle in to earnhardt chrysler jeep dodge ram in gilbert, arizona for a total of 10 time and 70 days for the same issue. the jeep stalls when braking and slowing down which means you loose power steering and power brakes. the driver must bring the vehicle to a complete stop, shift into "park", and then try to start the vehicle. while this has only happened on surface roads, the stalling poses a severe safety issue. we need to have this problem resolved.

I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. it smacked me in the head. there was no accident or nothing unusual to cause it to happen. i am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. thank you. *tr

My truck has 57,000 miles on it and the rack and pinion system is leaking fluid from both boots and needs replacing

When shifting from park to drive it will jump back to park and will not engage drive tells me to press brake and shift to drive this will not work, i have to put car into four wheel drive to engage drive, has happened 6 times twice this week,dealer says could not find problem, i since found out that tow truck drivers know to put it in four wheel drive mode, also a local automatic carwash will not accept this model of jeep i wonder why, this happens when vehicle is parked and one time the car was being moved and was running and in park

Our 2015 jeep grand cherokee eco diesel stalls when slowing. we have taken our jeep earnhardt chrysler dodge jeep ram service center 10 times and they have been unable to solve the problem when the vehicle stalls it creates a severe safety situation. when the jeep stalls you loose power steering and power brakes and the engine is dead. one must brake, shift into park, and try to start the engine while putting on your emergency flashers. sometimes the engine does not start the first time. this has only happed on surface streets so far. the jeep warranty case number is 76048098. all of the service visits have been documented. see attachment for more details.

Driver's side headrest activated for no reason - no one was in the car and it was parked in my driveway. would have been extremely dangerous if had happened while driving. may happen to the other headrest while a passenger is in that seat. it cannot be put back together as the latch broke either before (causing it) or during activation and the headrest must be replaced at the cost of the owner (more than $700). dealer said a standard headrest without this function is not available.

Cylinder 3 misfire keeps popping up. went to 2 mechanics to get it fixed. replaced the coil and spark plugs. got it checked again said it’s fine and nothings wrong but it keeps misfiring.

The headrest of the driver's exploded and shot forward while slowly driving forward and injuring the neck of the driver. the vehicle was not impacted by any other vehicle, but the headrest safety feature malfunction causing injuring.

Passenger headrest exploded while driving on the highway, luckily no one was in the passenger seat. the vehicle was not impacted by any other vehicle nor has it been in any crash. safety malfunction that needs to be addressed. took the vehicle to dealer and they are unable to put reset the headrest, rep is stating that i need to buy a new head rest even though its a malfunction. please advise what can be done to rectify this issue

I went in to have a routine oil change and found out that i needed to replace my rack and pinion. my jeep is a 2015 grand cherokee with less than 45,000 miles. the primary use of the vehicle is just getting back and forth to work and it has never been driven off of a paved road. this is not a failure that should be incurred this early on in the jeeps life with an owner that is only driving it casually.

Tl* the contact owns a 2015 jeep grand cherokee overland. the contact stated while the vehicle was at a stand still, when the front passenger side headrest air bag deployed independently. the contact stated no warning light was illuminated. the contact sustained head, neck and back injuries. the contact stated she did seek medical attention and had seen a chiropractor. the vehicle was not diagnosed or repaired as of yet. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was approximately 14,000.

Service shifter light comes on while the vehicle is in motion on the highway. has occurred multiple times and has been checked out by jeep service centers twice. they can not find the problem. during one drive, the service shifter light came on but also, the complete dashboard, including speedometer and engine indicators all when black and engine started to slow. within about 20 sec, it would recover. this occurred several times over a one hour drive.

The vehicle engine had a clicking/ticking noise for well over a year. we brought this issue up with the service dept and were told it was nothing to worry about. while driving home 1 night on the highway the vehicle started to hesitate/stutter and we had a problem accelerating while driving. we drove the vehicle for 20 miles at 40 mph with the hazards on i95. we found out from service the next day that the issue was a damaged camshaft due to a failed rocker arm. all rockers and lifters needed to be replaced along with the valve cover gaskets and intake seals. since the issue occured out of warranty i was stuck with footing the whole 1961.49 bill even though i brought the issue up with service while under warranty.

My check engine light comes on and it will not start with remote

The carbon fiber trim inside are peeling and they are sharp.

Jeep shifts down to first gear automatically from higher speeds 30 to 50 mph without warning,racing engine erratically @ high rpms this has happened 10 times in the year we have owned it. 2 different dealers have tried to find root cause with no answer we are afraid to drive it filed a star case with chrysler started between 10k miles to current 33k

Heard ticking coming from engine shortly after routine oil change. brought the car in, and was told i had to have intake & exhaust camshaft & lifters replaced. had repaired, a week later check engine light came on. got a p0456 code, brought it in and at this point they said i needed to replace evaporative purge valve. did that, a week later, check engine light is on again. nothing changed in the car when the light goes on, it just come on and stays a solid yellow upon startup

Passenger side headrest safety feature deployed at low speed. i was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. this is on a 2015 jeep grand cherokee

Continual engine problem light due to egr sensor fouled. have had it serviced numerous times. causes acceleration issues and shifting issues. vehicle acceleration causes a safety issue in traffic while moving and when trying to enter traffic from a stop. was told by dealer there was a recall coming in february, but now they say they never heard of a recall. i am hesitant to travel and have the vehicle break down. i am attaching 5 of the repairs that i can find, but there have been more for the same reason, and 1 additional since i have an appt on 2/18/2020 to fix it in preparation for a trip from ny to fl.

My wife was driving down the road when all of a sudden the driver side headrest deployed hitting her in the back of the head. luckily there was no accident but she had to pull off the road to figure out what had hit her in the head.

My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter. this is a huge safety issue, as recently assuming i was still in drive mode, noted that the gear had actually shifted to neutral. had it shifted to reverse instead, my children and i could have been badly hurt, likely found to be at fault, consequently also facing financial anguish. also, the gear shifts while in motion, which is even additionally dangerous being that i live in a city where the highway is my primary method of traveling.

We tried to enter hwy 65 north in mo . from a side hwy . hwy 65 is a 4 lane hwy , 2 lanes north and 2 lanes south . we crossed the 2 south lanes and waited till we could enter the north bound lanes . when it was safe to go i stepped on the throttle and the motor stayed at idle . it put us in the middle of the 2 norh lanes and stopped . i kept pressing on the throttle until we krept accross the lanes and out of traffic coming at us at 65 mph . this has happened several times . it has happened in town where we live in az . we also had trouble when we entered the road by our hotel . this is going to cause some one to be killed . this problem started after an emissions recall was installed . recall / csn 1 v08 - 3.0 diesel

The active head rest on the passenger care deployed without warning or collision as the vehicle was parked with the engine turned off. the vehicle was never involved in any collisions or repair. went to the local chrysler dealership that has a repair center and i was told that this item is not covered under the manufacturer extended limited warranty which i purchased and will expire in march 2020. my vehicle has 45k miles and is a 2015 model year. looking at forums the active head rest on similar vintage vehicles are having similar problems and are indicated to be a design defect when a plastic bracket fails compromising the function of the active head rest. currently the head rest remains deployed and i avoid sitting anybody on the passenger seat. the link below is not from my vehicle but the deployed head rest on my vehicle looks the same.

The fan for heat and air conditioning suddenly quits working. the fan motor makes a roaring noise. the wipers will only work on high. our jeep only has 60k. we have already had an oil leak and had to replace the water pump. also the check engine light is on code says it's an exhaust leak. we are very disappointed in the over all quality.

My jeep is equipped with a panoramic sunroof. underneath the headliner, you can hear a tapping noice while driving on uneven surfaces. this noise is present even when driving on paved roads that have small bumps or rocks. the noise sounds like a piece of the plastic or metal track is loose, causing it to tap the metal body or the glass of the roof. i have seen several concerns that match this description when researching this problem on jeep threads and blogs. in adding, after i called the local jeep dealership about this issue, they said that it was a common complaint regarding the panoramic sunroof.

Engine coolant leak. had to replace the turbo water feed tube located under the intake manifold. the tube has approximate 3" rubber line which is exposed to high temperatures and over time fails, requiring replacement. repair cost of $1101.72. after replacing the hose and completing the repair, i still had a coolant leak. this time it appeared to be the water pump. i went to the dealer to get the purchase the pump and there was a mechanic note stating to check the water pump seals as it is known to have a pinched seal which causes leakage. to replace the seals, the mechanic has to remove the intake manifold and the covers in front of the water pump before the pump can be removed (labor intensive). up until i had the vo8 recall i did not experience any problems. i also recently had a service def system alert. when i spoke with the mechanic he stated are you having coolant leakage and i said yes. the mechanic said it sounds like your turbo is about to fail. this is when i identified there is a vo1 recall.

Arrived home 10:15pm dry roads and weather. backing jeep into driveway and went to full throttle back to hit the garage structure and door. shifted two drive to move out into the driveway and went to full throttle forward, across the street, through the swale into a vacant lot and hit the avista power transformer box knocking its off the base and pulling the 7,000 volt power cables out. jeep then stopped and i backed it back into the driveway and stopped. avista crew arrived and safed the transformer. resulting damage was $3,007 to house and garage door, $16,275 damage to front/back/undercarriage on jeep and about $4,880 to replace the avista transformer. car rental now 60 days at $42.00 per day. estimated total is now $26,682.

While driving the headrest hit me in the back of the head. i was driving in town therefore was quickly able to stop my vehicle to see what had happened. the headrest was deployed. i drove it home to show my husband & he said there was an air bag that had deployed. had i been driving any faster i could have very well wrecked my car, as i thought at 1st someone was in my back seat. i have been unable to find a recall on the headrest but have seen recalls on earlier years. please advice me what to do about this. the jeep dealership surely will replace the headrest? thank you

One morning as i got into my jeep to drive to work, i noticed the passenger side headrest had popped open, seemingly overnight. i did not witness this happening - i just noticed the end result. i have tried to "close" it but i am unable to do so.

The front two seat belts in my vehicle do not retract back to their original position. this is at all times, only solution is to feed the belt back into the retractor by hand to let it reel in. dealer said there is no recall for this issue.

My wife parked jeep in driveway put vehicle into park and it rolled away 2 minutes later.

Good morning, i was driving one day when suddenly i was struck extremely hard on the back of my head. so hard that i thought i got into an accident, although i didn’t i almost caused an accident. my head and neck were hurting for a while, when i parked my vehicle i realized that my headrest had popped out. not sure why this happened but when i went to research this problem i noticed that a lot of people have been complaining about ahr randomly breaking and due to the fact that it almost caused an accident and how hard i got hit i believe that this is a cause for concerns and an unsafe condition. i took my car back to the dealership and they told me the warranty wouldn’t cover this nor was their any recall on my vehicle. i dug a little deeper into this matter as i saw how many complaints there were and saw that this isn’t the first time this vehicle has had this problem and the fact that there is a history should at least cause an investigation. with all that being said, thank you in advance for your attention to this matter and have a nice day.

Cracked cylinder #6 head.

Active headrest restraint deployed while driving on the interstate. no rear collision or other accident occurred. dealership indicates the "tabs" broke off and therefore cannot be reset. quoted me $816 to replace the headrest. seems exorbitant. and something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dt consumer stated vehicle has been repaired.*jb

I was easing our 2015 jeep grand cherokee into a parking spot at a trail head parking lot with my foot on the brake pedal. i fully engaged the brake pedal to stop the vehicle, and the vehicle accelerated at full throttle over the top of a 2.5 ft by 2.5 ft cement block parking barrier. it dragged the cement block about 20-25 ft. i continued to press the brake and after about 40 ft, the vehicle came to a stop. i immediately turned the vehicle off. it was terrifying not to be in control of the vehicle. fortunately, no one was injured. damage to the vehicle is yet to be determined, but even if it is repaired, there is no way i would feel comfortable driving it again. this vehicle should be totaled and not resold to anyone else. i have been a loyal jeep owner for over 20 years, but i am not sure i would purchase another one, especially now that i have researched the issue and realize that this is a rare but reoccurring problem with the jeep grand cherokee for 20+ years.

My vehicle has a knocking in the engine my vehicle only has 26, 000 miles that should not be happening. i have my oil changes every three thousand miles..

My 2015 jeep grand cherokee has 85,820 miles & the radiator was found leaking when brought in for a engine code indicating the thermostat was bad. the thermostat was replaced ($130.00 part) and then the chrysler dealer told me the radiator needed to be replaced. my dealer mentioned this has been more common with jeeps and they now keep the radiator in stock. it cost just under an additional $900.00 to have the radiator replaced. if so many jeep's are having the same issue why has a recall not been issued. i have never had a radiator fail in any of my vehicles so soon. is this not justification for a recall? i would think owners should be notified (ahead of time) of this potential failure if indeed it is this common an occurrence.

The passenger active head restraint activated june 2019 on my jeep gc due to the plastic tabs on the headrest that hold the metal pin in place breaking. the pin was still held by the solenoid as it never activated. the design of this has constant spring tension on the pin and small plastic tabs fastening it to the headrest. both sides broke activating the headrest. i fixed that one now today the drivers side headrest failed the same way. luckily it broke while the car was sitting in the parking lot not while i was driving it. there are numerous complaints about this on online jeep forums. i am not expecting anything to come from this but want to formally document this in hope of preventing a serious accident. the headrest design is simple in form; however, the materials used lack the strength to retain the constant spring tension long term. a simple metal bracket would alleviate the strain on the plastic tabs. i have photos if anyone would like to see them.

Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage. the plastic on the inside of the headrest is broken and the headrest can not be reset.

Parked the car on a rainy night post a 6 hour drive. 2.5 hours after the car was turned off, the alarm system and other electrical components began to go off intermittently, not in the typical alarm pattern. key fob and lock would not respond. car would not start but some electronic components continued to work, including uconnect. finally stopped after 20 minutes. the car then shut down completely and would not start. called aaa and they sent out the battery truck. aaa battery voltmeter check revealed an initial read of 10.9 volts; then went to 0.9. jump start would not take. car completely dead except for power seats, which continued to work. had to tow vehicle to dealership who ultimately determined that body control module had malfunctioned. similar reports and a recall for this body control module same malfunction due to wiper blades on dry glass in 2011-2014 models.

My 2015 jeep grand cherokee has 70,000 & the radiator is leaking. my dealer & local mechanic told me the radiator needed to be replaced. my dealer told me that they have had so many jeep's in with the same radiator issues that they now keep the radiator in stock. it is going to cost $1100 to have the radiator replaced. if so many jeep's are having the same issue why has a recall not been issued. i have never had a radiator fail in any of my vehicles before 100,000. jeep should at least cover part of the cost.

My front seat belts do not retract at i had to replace my driver side seat belt for now which is over $500.00 dollars and my passenger side soon..

At approximately 60,000 miles the vehicle had just been serviced and new tires were installed. we left the next morning for a vacation. about 100 miles down the limited access highway and traveling at 65 to 70 miles per hour the dash and information touch screen began flashing and a chime began repeating. the windshield wipers began operating at high speed. (it was clear, calm and about 65˚ f. different messages began flashing: one said to stop and place the vehicle in park, another said to keep driving and not turn the engine off. when able to exit the highway the jeep would only allow selection of drive or neutral. it would not allow reverse, which made it difficult to turn around. the vehicle did make it back 100 miles to the dealership but would not shift and lights flashed and chimes dinged the entire way. the dealer informed me that an electronic system associated with the transmission has failed and will cost approximately $1,000 to replace.

Ecodiesel turbo lag can be hazardous, 2-3 second delay. i will not let anyone else drive it due to concerns of getting hit or hitting someone.

While driving on a public roadway at approximately 15 mph and turning into a fueling station, i was struck in the back of the head by the driver seat headrest propulsion system. the headrest is now in a deployed position. i am unable to collapse it back. it caused me to have to stop operating the vehicle at a fuel station for safety.

I took the vehicle to towbin dodge in north las vegas for a check engine light. are used an extended warranty service to get the car looked at and repaired. the maintenance representative advised me that there was an open recall for the omissions on the diesel engine. i was aware of the eco-diesel recall and had decided not to take advantage of this recall. i was prepared not to receive the $3000 that diamond chrysler fiat was offering for customers to get this done. i advise matt the maintenance representative not to accomplish the recall.when my wife went to go pick up the vehicle to our surprise the recall was performed. matt and the service manager jesus admitted to their mistake of accomplishing the recall without our authorization. i have asked him to revert the software to the manufacture default and they are not able to accomplish it. i have spoken to the district service manager robert. i asked robert to buy the vehicle back for me because i do not want itanymore. he said he would coordinate with damian chrysler fiat to see what could be done about this. i would like some assistance in coordinating with the manufacture of the vehicle to get it bought back.

I was driving and all of a sudden, my headrest smacks me in the back of my head. after looking at it after i parked, i found out the headrest is a restraint system that deployed. the plastic tabs that hold the headrest together were broken. so, after driving back home, i am pulling up to my garage and then the passenger headrest breaks too.

Passenger seat head rest air bag deployed while sitting in garage

There is a wind noise coming into the car that is extremely loud and distracting when driving on the turnpike which is when it mostly occurs. i took my jeep to the dealership and they said the passenger side of windshield wiper cowling needed to be replaced. the dealer wanted to charge almost $500 to replace. i went to safelite and the representative stated that this is a common issue for jeep. i am not happy about having to take care of this problem out of my own expenses when this is a common issue of jeep.

Passenger seat head rest airbag deployed while vehicle was stopped at a light

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the engine failed to start. the only indicator illuminated on the instrument panel was the "service electric brake system". the contact also stated that the passenger side headlight blinker failed to operate. the contact took the vehicle to an independent mechanic who replaced the fuel pump, body control module, and computer. the repair did not correct the failure. the vehicle was towed to chrysler dodge jeep ram fiat of bay ridge (8825 5th ave, brooklyn, ny 11209-5901) where it was diagnosed that the fuel pump connector failed. the vehicle was not repaired. the manufacturer was contacted. the contact stated that the vehicle was not included in nhtsa campaign number: 19v813000 (electrical system). the approximate failure mileage was 114,000.

When first starting the car it would stumble & stall & stop. after a number of starts it would keep running if i kept my foot on the gas pedal. finally it was running so it could be driven home, but at times it would stumble & stall, at at time almost no acceleration. i had to keep 1 foot on the gas pedal to keep the car running. the car was taken to a repair shop, where it remains. the trouble was diagnosed a fuel pump failure. previous model jeeps have had the same problem and were recalled

Front passenger headrest deployed and burst open on its own while vehicle was parked.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle's horn was not working. the vehicle was taken to wilde chrysler jeep (1710 hwy 164 s, waukesha, wi 53186) where it was determined that the tipm was defective and needed to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 48,000.

Tl* the contact owns a 2015 jeep grand cherokee. the contact stated that the vehicle underwent and unknown recall repair regarding the emissions that included a reflash of the vehicle's computer. due to the reflash, there was a lag in acceleration of 4 to 6 seconds, which prevented the vehicle from safely merging into traffic. the contact felt that the reflash repair was a safety risk for himself and others. larry h. miller chrysler jeep dodge ram albuquerque (8528 lomas blvd ne, albuquerque, nm 87110, (505) 404-0108) performed the repair. the manufacturer referred the contact to nhtsa. the failure mileage was 38,000.

I have a 2015 jeep grand cherokee with 49,000 miles. in a three day period the transmissions started to have problems shifting a total of five times. it would violently start to shudder while in motion at highway speeds and nearly caused a terrible accident. i had to bring vehicle to complete stop on highway and restart. i took the vehicle to planet jeep in flagstaff, az for check as it is still under warranty. i was told that they cannot re create the issue and if they have to remove transmission pan to inspect i will be liable for cost of repair. i called fca customer service two times and they do not return my calls. i feel this is a dangerous problem that has potential for death or serious bodily injury and am not sure who to turn to at this point.

The vehicle hangs in park. it will let you move the shifter but it stays in park. on the dash it shows vehicle in desired gear. there is a box in the rear of the console that you can open and using a key push in a bar and sometimes it will come out of park and let you shift to reverse or drive. it has hung 6-7 times and has cost me $75 each time to have it towed to the dealership. each time they have told me they couldn't find anything wrong with it and they dont check anything. there has to .be something in the shifter or transmission. i have driven jeeps since 1993 and this is the biggest problem i've had. i'm afraid to drive the jeep except locally. i dont know if it resets or whatever when they load it on the tow truck but the man that drives the truck saw exactly what it was doing. i bought this vehicle new and i want it fixed. please take care of my problem.

My check engine light came on in my vehicle on morning while i was pulling out of my garage. so, i called the dealership and they said that i could get a free diagnostic test from one of the auto stores. i went to o'reilly's, which is a store that sell auto supplies & parts, and they diagnosed a problem with the fuel system. i took the vehicle to the dealership and was told that it was the fuel relay. the dealership kept the vehicle for a few days to do the repair. i would like to go on record in case this vehicle's manufactured year needs to be included in the current recall.

As i was driving on the interstate, the driver headrest popped out of place and hit me in the head. this caused me to swerve while going 70+ mph. this could have resulted in serious injuries to myself and/or others. when i took my vehicle to a jeep dealership i was instructed a part had “broke off” and since i was out of my warranty period it would not be covered to repair.

Power steering rack loses fluid between the rack and the boot. the rack has been replaced twice for the same issue and now needs a 3rd replacement rack. loss of power steering fluid can lead to loss of steering ability and poses a safety risk.

Tl* the contact owns a 2015 jeep grand cherokee. while driving, the headrest on the driver's side popped open. the contact called tom o'brien chrysler jeep dodge ram indianapolis (4630 e 96th st, indianapolis, in 46240, (317) 805-4400) and was informed that the vehicle was out of warranty. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was 34,781.

Yesterday (11/24/2019) when my adult daughter entered my 2015 jeep grand cherokee limited, just after closing the door and fastening her seat belt, the headrest burst and hit her in the back of her head/neck. she had complained of discomfort after the incident, so we will be keeping an eye on her to confirm she didn't suffer a concussion. the car was not moving and nothing had occurred to cause the headrest to react.

I have the 2015 jeep grand cherokee ecodiesel that received the emissions update required by the epa diesel settlement which chrysler fca. i noticed substantial lag problems the instant i pulled out onto the open road after the update from bonneville jeep in manchester nh. the vehicle is dead off the line and there is a 2-3 second turbo lag at all speeds. you end up giving more throttle than you want because the response is so delayed, and then you get a massive surge of full throttle which can be unsettling and make the vehicle unstable in a turn. very scary to ride when my wife or kids are driving who aren’t used to the issue. pulling out into busy intersections, even with a warmed up engine is a dangerous, white knuckle experience as the vehicle crawls like a tortoise into the middle of intersections before the power finally comes after 2-3 seconds.. the service department is sympathetic but says corporate has turned its back on their reports of complaints. i believe the so-called settlement documents should be voided by a new class action suit - the terms of the settlement and their ad materials and even their customer service voice response recording say that there will be no loss of power, no impact on drivability or smoothness, and no change in mileage. all of these are untrue. they have destroyed the drivability and joy of owning these vehicles. more than that - they have made these vehicles extremely dangerous to drive. we’ve been scammed. chrysler should be forced to buy back these vehicles. i may be trading mine in.. my 3rd and final jeep.

While parked in my driveway, unoccupied, and engine not running, the active headrest restraint system on the drivers side deployed. there was no collision or contact with anything to cause deployment. the mechanize internal parts the keep the headrest together broke causing deployment and not allowing the headrest to be reset or put back in place. i had to put a bungie cord around the headrest to hold it back in place so i can drive the vehicle without the deployed headrest pushing against the back on my head, which is very uncomfortable. this occurred at approximately 61800 miles. my factory extended warranty expired at 60000. even thought the dealer is familiar with this problem fca will not cover this repair which was quoted at $900. i was also told the parts are back ordered with no date as when they will be available. this is a defective safety part problem which fca should be required issue a recall.*dt*jb

The airbag light came on for no reason. it is a safety issue because airbags may not deploy in crash

While driving donw a main road the gas pedal suddenly stopped working and would not engage. i could not get the car to move forward but it was still running. i pulled the vehicle over to stop and turn the car off. turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again. i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood. i popped the hood but did not open it and called 911. while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt*jb

The "service shifter" warning flashes on my dashboard randomly but does not affect the performance of the vehicle. the dealer read the diagnostic codes and said no trouble found. "bring it in when it happens again" was their best advice. they said they were not aware of any recalls - which i don't believe. i have read enough on-line comments to know this issue is happening with many other jeep owners. we need your help in having jeep issue a recall to have this common problem resolved.

Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. my engine began to make a ticking noise out of nowhere, meaning something is wrong. one headlight is out but isn’t and causes my bright to be on at all times. when using my light i now cannot use my actual brights. *pm