2015 CADILLAC SRX

The headlights are very dim. It has always been this way.

Ever since I purchased this vehicle the headlights are so dim , that I no longer drive it at night unless it is necessary… my headlights are too expensive to replace Right now, so I just do not drive my car at night which is absolutely ridiculous… I see complaint after complaint all over the internet about the same problem. Both headlights are so dim !!!!!! It’s unsafe! And to drive around at night with my brights on has caused people to pull over and confront me which almost got me into a physical altercation….
Yes, good times!

Our lights kept getting dimmer and dimmer, to the point I no longer could drive at nightI am. 67 yr.old woman it is difficult enough to drive at night as it is.

The headlights on my SRX became very dim very quickly. After doing some research of my own, it appears this is a manufacturers defect. I took it to my local Cadillac dealership on 10/1. They stated they didn\'t know exactly what the problem was, but somehow the lens was bad. Was going to cost $1600+ to repair. I had to wait to do that, but in the meantime, started doing my own research. I found a few class action lawsuits have been filed for this very problem. I have contacted my dealership again. My warranty for that ran out at 50,275 miles. The problem was there prior to that mileage. I honestly thought my eyes were starting to go bad at night, but my family noticed it too when we were all driving together one evening, so I made an appointment to have it checked out. I am very upset that Cadillac isn\'t doing something about this. The car is unsafe to drive at night. At this point, if I get it fixed, they will replace it with the same headlights, as they haven\'t made any changes to the design of the piece from what I can tell. So, the problem will occur again. This is a major safety issue. Cadillac/GM really needs to step up and take care of this.

Head lights are very dim at night and can only see about 5 feet in front of me when driving at night

My headlights are to dim, unable to see when i'm driving in the streets and highways. i have to switch to high beam due to my safety, but i'm disturbing other cars which i can cause them to have a accident as well. also i can get pulled over by a cop any minute. i been having this problem since day one when i purchase the car over a year ago but i thought this was normal on this particular car. plus i never made it a big deal due to i had no choice to continue driving it cause i couldn't return it. so we just decided to use the car just during day time. but lately we be using the car during night time now is becoming a problem.

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlamps failed to provide adequate illumination for safe driving. the vehicle was taken to faulkner cadillac (4447 e street rd, feasterville-trevose, pa 19053) to be diagnosed. the contact was informed that the seal in the headlights caused the low visibility from the headlights. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 59,000.

The haptic warning for the left lane departure worked intermittently 2019-2020 and then stopped working completely in 2020. i was informed in january 2020 that there is an electrical short (bare wires) in the wiring under the driver seat, which cadillac is refusing to repair at their expense.

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlamps failed to adequately illuminate the roadway. the contact stated that the hi-beam headlights were used to drive while driving at night. the contact spoke with moore cadillac chantilly (25450 pleasant valley rd, chantilly, va 20152, (703) 939-9351) who stated that the headlamp housings needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 71,000.*dt consumer states that the failure has been occurring since the vehicle was purchased on 3/13/2018.

Purchased car used from buckalew chevrolet 4/27/2019 headlight was a little dim.headlight it not bright ei to see now.i was not told of a headlight problem when i purchased vehicle and i never received any notice from the manufacturer since i have owned it about a headlight issues.noe i'm told it will be thousands of dollars for me to fix what should be a factory recall due to safety

My cadillac has had and currently has a cracked spider web screen where you control the vehicles settings, gps, temperature for the car and so forth. due to this i have lost any control to these settings since the cracked screen has caused the touchscreen to not even work and there is no response when you tap the screen. have reached out to cadillac and they say it’s not their problem but the screen was not cracked in any kind of accident it was cracked due to the way cadillac built the screen and the type of materials used to build the screen. multiple people have had the same issue and cadillac refuses to recall the touchscreen on these vehicles.

Left front & rear right turn signal failure. unable to signal other drivers of intent to turn

The contact owns a 2015 cadillac srx. the contact stated that the headlights were dim while activated. the vehicle was taken to the dealer and diagnosed that the headlight assembly needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 100,000.

Since 2019, my headlights began to dim and have gradually worsened. now they are defective and ineffective. i have had close close calls when trying to drive at night. it is almost impossible to drive at night without high beams. i have been pulled over twice and given warnings about my headlights. it is very hard to navigate driving especially when other drivers can barely see my car. i have driven over curbs, crossed lane lines, and have been unable to see turning lanes. other cars have have had issues seeing my car due to the low lights and this has led to some other very close calls. the situation is very unsafe and risky. the malfunctioning of the lights have pretty much rendered my car useless after dark or in rainy weather. i have spoken to numerous individuals at both the local dealership and gm to no avail. i have been told so many different stories and given differing plans of actions. the dealership people told me to wait on a letter from gm/cadillac. after weeks, ai contacted gm/cadillac who also told me to wait on a letter. after another few weeks and still without a letter, i contacted gm/cadillac again and that's when the real "runaround" began. two years later, my headlights are even worse and i don't really drive my car that much out of fear. i continue to contact gm/cadillac at least once or twice a month to no avail. my car was inspected by a dealership who confirmed that i indeed have headlight/headlamp issues due to a gm problem with the production of the headligh/headlamp assembly which collects moisture. they also confirmed that gm should have sent me a reimbursement letter. my car is available for anyone who needs to inspect it. i just don't understand how a company such as gm who claims to be of excellence and such quality will not repair and take responsibility for it's mistakes and production errors.

While driving during the last month, the cue system that controls the heating/cooling controls (among other options) turned itself off. hence, the air conditioning shut off. this may not seem to be a safety issue, but we were driving back from topsail island, nc, to our home in winchester, va and it was 97 degrees outside. after several tries, we were able to get it going again, but it continues to shut itself off unpredictably. i am 70 years old and my husband is 75. we also have a dog who can't tolerate heat. this could be a life-threatening issue for us. we are in the process of getting this replaced, for about $800! my research on the web and info from the dealer indicates that this is a widespread issue. it is deserving of a recall.

Recall has been a month already with no fix. i am without a vehicle, when is this recall going to be fixed?

The contact owns a 2015 cadillac srx. the contact stated while driving during the nighttime, she was unable to properly see the street, requiring the use of the high beam headlights. the contact stated that there was no warning light illuminated. the vehicle was taken to an independent mechanic and was informed that an unknown headlight exterior component needed to be replaced. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer was not informed of the failure. the failure mileage was approximately 85,000.

2015 cadillac srx. consumer writes seeking reimbursements for repairs made to vehicle related to defects with various safety features. the consumer stated the cue system failed and was repaired. the manufacturer was made aware of the failure.

The contact owns a 2015 cadillac srx. the contact stated he was unable to see the roadway while driving at night using the low-beam headlights. the contact stated that the high-beam headlight was activated to see the road. the vehicle was taken to the dealer however, the mechanic was unable to diagnose the cause of the failure. the contact stated that the failure persisted. the manufacturer had not been informed of the failure. the failure mileage was approximately 49,000.

The contact owns a 2015 cadillac srx. the contact stated that the headlight housings were filled with water causing the illumination from the headlights to be very dim. the contact stated no warning light was illuminated. the vehicle was diagnosed but not repaired. the manufacturer was informed of the failure and advised the contact to pay for the repairs and then there would be a reimbursement offer. the failure mileage was approximately 60,000.

The contact owns a 2015 cadillac srx. the contact stated that there was condensation on the inside of the headlight housing which resulted in the headlights needing to be replaced. the contact stated no warning lights was illuminated. the vehicle was diagnosed but not repaired. the manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. the failure mileage was approximately 48,000.

I received a recall # n212340980. the dealership said there is no solution until gm gets parts. my son was driving car and almost had an accident on interstate. i want public knowledge that gm has not come up with the parts and almost killed my son by car going out of control.

Headlights so dim can't see to drive after dusk. contacted cadillac inquired about recall, they're aware of this issue with this model and year no recall even with safety issues. i researched this and numerous srx with same problem some resulting in accidents with injury. cadillac told me to take it to dealer and pay about $1000. per side to replace with same defective lights and housings plus labor. please look into this issue and help those of us in need of being able to see while driving after dusk. thank you for any help you can provide.

The contact owns a 2015 cadillac srx. the contact stated that the headlights would dimly illuminate while in operation without warning. upon investigation, the contact discovered that moisture had entered the headlight module which caused the headlights to be dim. the contact notified the dealer of the failure and they acknowledged that the headlight failure was a known issue; however, there was no recall placed on the vehicle. the manufacturer was also notified of the failure and offered no assistance. the vehicle was not repaired. the failure mileage was unknown. the vin was invalid.

Low beam headlights are not safe to drive with at night. even after replaced by dealership upon being recalled. this is a disaster waiting to happen.

I have notice several cadillac srx, the headlights on the passenger side are very dim. have talk to several people that owns cadillacs srx and they are having the same problem. very unsafe to drive at night. have had the bulbs changes it didn't correct the problem. i'm very dissatisfied. will you please help.

The contact owns a 2015 cadillac srx. the contact received a recall notification for nhtsa campaign number: 21v473000 (suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue and advised the contact they would provide a vehicle rental. a case was opened, and the contact was awaiting a call back from the manufacturer. the contact had not experienced a failure. vin tool confirms parts not available.

The dim headlights are too dim to drive in evenings and cloudy, foggy, or any time lights are needed

I have been having issues with my vehicle stalling and trembling. the stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. on aug 9th, i received a letter in the mail stating that my car has a safety recall. the same day i called the cadillac dealership where i bought the car and scheduled an appt to check these issues and advised about the recall letter i received. the dealership scheduled an appt on aug 31st. on the 31st, i dropped the car off and left it there for two days. on sept 2ns, i called to check on the status of my car, when the service assistant advised that they did not have the part and have to order it and they do not know when they are going to receive it. nothing was done to my vehicle. i asked if i can leave my car at service and get a loaner and they said they were not lending out any vehicles due to the pandemic. i live 1hour from the dealership. i have been driving for almost a month around with a vehicle that's not safe. the recall letter clearly states that if this vehicle is driven , it can result in a crash. it also states that the parts to repair the vehicle are not currently available. i am not sure what to do or who to contact in this matter as i do not have another vehicle i can rely on. please advise.

2015 cadillac crx. consumer writes in regards to rear suspension toe link safety recall.

The contact owns a 2015 cadillac srx. the contact stated that while starting the vehicle, the air bag warning light was illuminated. the dealer was made aware of the failure but informed the contact that he needed to pay for an unknown sensor replacement. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 93,000.

The contact owns a 2015 cadillac srx. the contact stated while driving 65 mph, the headlights were significantly dim, and she was unable to see the road. there were no warning lights illuminated. the vehicle was taken to the independent mechanic and the light bulbs were replaced; however, the failure had been reoccurring while driving. the vehicle was taken back to the independent mechanic who diagnosed that the headlight assemblies needed to be replaced. the vehicle was then taken to the dealer who informed the contact she would be responsible for the cost of the repair since the vin was not included in a recall. the contact received a recall notification for nhtsa campaign number: 21v473000 (suspension) however, the dealer informed the contact that the parts for the recall repair were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the approximate failure mileage was 74,000. vin tool confirms parts not available.

The contact owns a 2015 cadillac srx. the contact received notification of nhtsa campaign number: 21v473000 (suspension) however, the part to do the recall repair was unavailable. the contact took the vehicle to the local dealer as well as five star cadillac (495 watson blvd suite b, warner robins, ga 31093, (478) 302-0612) and hennessy cadillac (3377 satellite blvd, duluth, ga 30096, (770) 680-7000) and it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms part not available.

The contact owns a 2015 cadillac srx. the contact received a notification for nhtsa campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. the contact also stated that soon after receiving the notice, an abnormal cranking sound began to emit from the rear of the vehicle while driving. there was no warning light illuminated. the dealer had been notified about the failure and a service agent made an appointment to have the vehicle serviced. the morning of the appointment, the contact received a call that the parts were not yet available and to not taken the vehicle in for repair. the manufacturer had been notified of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the failure mileage was 32,000. vin tool confirms parts are not available.

The contact owns a 2015 cadillac srx. the contact stated that the low-beam headlights were significantly dim and were affecting her visibility of the road. there were no warning lights illuminated. the contact stated that the failure had caused her to drive with the high beam actuated at night. the contact also stated she had received an unknown recall notification related to the failure. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed nor repaired. the approximate failure mileage was 65,000.

The contact owns a 2015 cadillac srx. the contact received a recall notification for nhtsa campaign number: 21v473000 (suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect. consumer stated repair was done on 12/28/2012 and would like to cancel the complaint.

The contact owns a 2015 cadillac srx. the contact stated while driving approximately 15 mph, there was an abnormal sound coming from the engine compartment. upon inspection, the contact noticed a piece from the engine had fallen out of the vehicle. the contact stated that the battery warning light was illuminated. the vehicle was towed to a local dealer where it was diagnosed with needing the idler pulley bolt replaced. the vehicle was repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 96,000.

I've had issues with my headlights going dim, and when i take it in there is nothing, that can be done about it. this has occurred more than once.

The contact owns a 2015 cadillac srx. the contact initially received a notification for nhtsa campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. the dealer was contacted and confirmed that the part was not yet available. the contact then received notification that parts were available and the contact was informed by the dealer that the parts would be ordered; however, the part never arrived. the manufacturer had been notified of the issue and referred him back to the dealer for assistance. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2015 cadillac srx. the contact stated while making a right turn and accelerating at 30 mph, the vehicle started swaying inadvertently. there was no warning light illuminated. the contact was able to veer to the side of the road. the vehicle was towed to the dealer who diagnosed the vehicle with a suspension failure. the dealer repaired the vehicle under nhtsa campaign number: 21v473000 (suspension) however, the rear tires were damaged by the defect. the dealer notified the manufacturer of the damage to the tires. the manufacturer informed the dealer that they would cover 10% of the cost of the tire replacement. the vehicle was repaired however, the tires were not replaced. the approximate failure mileage was 81,000.

The contact owns a 2015 cadillac srx. the contact initially received a notification for nhtsa campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. after receiving the letter, the contact noticed that abnormal rattling noise was coming from the vehicle with the service engine warning light illuminated. the contact then received a second notice for the recall that stated that parts were now available. the dealer had been notified about the recall; however, the contact was informed that the parts were still not yet available. the manufacturer had been notified of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the failure mileage was approximately 54,000.

The headlights seals have failed and it’s is very hard to drive at night. dangerous they new the headlight seals were faulty from the very beginning yet they still installed them in the car. they voluntarily replaced the headlights on many of the cars but refuse to replace my headlights. i cannot afford approximately 1400.00 to replace headlights that they should be held responsible for. i know that i am not the only person to complain about the headlight problem and i feel a recall is the only way to make them assume their responsibilities. these headlights make it very difficult to drive at night. your help resolving this is the only hope consumers have to get the headlights replaced. please look into this matter and do what is right by the consumer. thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2015 cadillac srx. the contact stated that while driving at night at an undisclosed speed, the headlights were dimmed, and it was difficult to see ahead. the vehicle was taken to the dealer and diagnosed with headlamp assembly failure. the headlamp assembly needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that notifications were mailed to vehicle owners about the headlamp assembly replacement. however, the eligibility period had passed. the failure mileage was approximately 50,000.

The contact's husband owns a 2015 cadillac srx. the contact stated that while driving at night, the headlights would dimly illuminate and would not operate as needed without warning. the contact would be forced to use the high beam headlights for clear visibility while driving at night. the dealer was notified of the failure and informed her that there were no recalls on the vehicle. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 50,000.

The contact owns a 2015 cadillac srx. the contact stated while driving 40 mph, the headlights became very dim causing a visibility issue. the contact was able to drive to the residence. the vehicle was taken to the dealer to be inspected. the contact was informed that there was moisture entering the headlight housings and that the headlights needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 75,000.

The contact owns a 2015 cadillac srx. the contact stated while driving at night, the front headlights failed to adequately illuminate the roadway. the contact stated no warning light was illuminated. the contact took the vehicle to the local dealer, where it was diagnosed with needing the headlights to be replaced. the vehicle was not repaired but was pending repairs. the contact attempted to call the manufacturer but was unable to speak to with an authorized representative. the failure mileage was approximately 83,000.

Vehicle headlights are very dim and night visibility is extremely limited and very dangerous. driving in rain proves impossible. seems to be a known issue that cadillac owners are repairing themselves to the tune of between $1400-3000. models srx, years 2010-2016 after reading many user/enthusiasts web forums, i see this issue being reported by hundreds of owners.

Bought this car used, first time after dark realized headlights were not shining well enough to drive. we parked the vehicle until we could purchase and replace complete headlamp assembly. multiple internet sites were found where other owners had same issue. we paid $300 for a set of replacement assembly and installed ourselves, otherwise it would have cost $1000 at the dealer. we went with this option because cadillac items were not recommended, as they would fog up again in a short amount of time.

Low beam headlights are so dim as to be useable.

Low beams are so dim as to be dangerous, not only for passengers, but also for people, animals and property outside the vehicle. visibility is so incredibly poor as to not illuminate a pedestrian in a crosswalk early enough to facilitate a safe stop. nothing in writing from the dealer, but agent aware of the problem with no fix. the problem is constant, not intermittent. became most apparent approximate 37000 miles, while driving a winding road, returning from soboba casino at night. vehicle has a little over 40000 miles now. no warning lamps, messages. there are enough online complaints to wonder why gm has not recalled for repair. is gm awaiting for a certain injury or death toll?

Low beam headlights have become so dim as to be unusable, exascerbated when the auto-dimming goes unexpectedly from high to low beam. it’s as if someone just turned the car’s lights off, so options are to 1) drive on constant high beam, blinding other drivers; 2) drive on low beam, blinding me; 3) not drive at all at night. thanks, cadillac!! it’s unbelievable to me that a safety recall has not been mandated to force gm to confront this problem for all owners.

The headlights are failing, new lamps does not resolve the issue. bad design, the inner reflective housing has melted and the lamps no longer light the road correctly. new lamps did not resolve the issue. i am having to replace the whole lamp housing at over $600 per side just to enable me to drive at night. very dangerous situation

The contact owns a 2015 cadillac srx. the contact stated that while driving at an undisclosed speed, the headlights dimmed, causing the contact to not see the road ahead. the vehicle was taken to the dealer. the dealer diagnosed that the weather sealant for the headlights was faulty. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure and informed the contact to have the dealer contact them. the failure mileage was approximately 80,000.

In february 2020 cadillac notified me "that a small number of model year 2010-2015 srxs may experience issues that could cause moisture to accumulate in their headlamp capsules and/or cause halogen headlights to become dimmer over time." (claim number [xxx]) at that time i had no issues but i have this issue now, as diagnosed by my dealer. the dim low beam headlights make the vehicle undriveable at night. i have replaced the actual headlight bulbs but the problem as per the dealer is "moisture has damaged the deflectors". my dealer and cadillac (case #[xxx]) have offered a 10% discount on the estimated $2,300 repair cost. i believe this to be a serious safety and quality issue. also, srx owners have been treated unfairly with 2010 model year owners receiving 10 years of replacement coverage and all others getting less. the consumer requested infromation about the minimum safety standards for low beam headlights.

A brake module went out in the car august 2021. brake, abs, stability track, power steering warning lights all on. cruise control doesn’t work. lane assistant and back up camera system not fully operational. this is a warranty repair. it’s been 4 months and cadillac can’t get the part to fix it. a brake module seams important

In the last several months i have noticed a dimenished light output of the low beam headlights. it has gotten to the point where the light emitted is not adequate to drive at night and is unsafe. the only way to safely drive at night is with the high beam headlights.

The evaporator purge valve has went bad on my 2015 cadillac srx performance. i know this is a recall on alot of gm models.

2015 cadillac srx. consumer writes in regards to extremely dim headlights. the consumer stated the vehicle was repaired. the manufacturer offered to reimburse 500.00 of th 1,800.00 repair cost. the consumer accepted the reimbursement, but had not received it. the consumer requested a full reimbursement since the manufacturer is aware of the failure. the vehicle had 43,000 miles.

I noticed while driving at night, my headlights are extremely dim. after researching the problem, i discovered that there is a problem with the headlights having to do with moisture and corrosion and that cadillac is aware of the problem, but will not issue a recall. there are several lawsuits pending including a class action filed in detroit, mi. i contacted the dealership who informed me that cadillac was paying for customers to have the lights fixed on a reimbursement plan. however, cadillac stopped that program. it is an extremely dangerous situation to not have the headlights work properly. cadillac should do a recall and fix this problem.

The low-beam headlights are so hot they are melting the reflective coating off the headlamp housing causing the headlights to not project. this is a safety issue that needs to be addressed asap. when driving at night you cant see 15 ft in front of you without the high beams. i have spoke to cadillac and this is a known issue. last night there was a pedestrian walking down the side of the road and i was unable to see him and almost hit him.

The low beam headlights are extremely dim, and it is a commonly known issue with these cadillac srx models. this is a 2015, but all owners of these model years complain of the same issue. there was a class action lawsuit previously on these headlamps, it focused on moisture entering the headlamp assembly. i had the cadillac dealer inspect, they determined there was no moisture degrading the lamps. so nothing was done. the lamps are very dim and dangerous at night. again, a common srx owner issue. the cadillac dealer yesterday suggested just using the high beams all the time, or replace the low beam 55 watt lamps with 65 watt high beam type lamps. not sure that would be best solution. also, they wanted $1400 to change the lamps in this scenario. again, back to the safety issue, these low beam lamps are dangerously dim. no doubt someone has had an accident due to these, fortunately i have not (yet)

The headlights incur condensation inside the headlight body, which makes the light from the headlights very dim. at night, this creates a very serious safety concern. 1. other cars are not able to see you at night. 2. the driver is unable to see the road or other objects at night. there apparently was a lawsuit in 2 states on this safety concern, which they won. please recall this, before someone else is killed.

Headlights low beams are dim. causing dangerously restrictive visibility when driving at night. a google search indicates that this problem is widespread and very common. i first noticed this about six months ago.

The headlights are so dim that they are a hazard unless i drive with my high beams on. the other night someone was walking at night and i was unable to see them until i was very close tot hem. my husband remarks how he can barely see at night, we have changed out the headlights and it made no difference. my uncle has a 2014 model and he has commented he has the same issue. they are a true hazard and cadillac should have to do something about the faulty head lights. i would love to see how they compare to a normal suv

Headlights problems with this 2015 cadillac srx that only has 56k miles. i had just bought this car and on the way home from the dealership i had to use my high beams to see anything on my hour trip. the low beam lights are so low you can not even tell that they are on at all. how did this pass inspection? this could cause an accident. it is not safe driving at night. i was given no information about this defect when i bought it. there are not warnings lights on the dash system. there are many other people complaining of this very problem. the entire headlight assemblies need to be replaced according to research. why is there not a recall on this? it's very dangerous!

The headlights are so dim i can't see at night without putting my bright lights on. the dealership is aware of the problem, they say there was a rebate given not a recall. i was told it would still cost me over $600 in addition to the $1600 the manufacturer was giving as a rebate. the problem with that was the letter i received stated the headlight would frost over due to moisture. since my headlight did not look frosted i choose not to get them repaired. after driving one night on a road with no lights i saw how bad it really was. i had the light bulb changed, that did not help any. so i went back to the dealership that's when the mechanic explained to me that it was the inside light housing that holds the bulb had what was light a "cataract" and the only fix is changing the whole headlight unit. this could cost more than $2000. the date to use the rebate has passed.

The contact owns a 2015 cadillac srx. the contact received notification of nhtsa campaign number: 21v473000 (suspension) and the vehicle was taken to the local dealer where the recall repair was completed. the contact stated the next day, the stability traction control warning light and the abs warning light were illuminated. the contact notified the local dealer of the failure. the contact associated the failure with nhtsa campaign number: 21v473000 (suspension). the vehicle was not diagnosed or repaired. the contact attempted to call the manufacturer but was unable to speak to an agent. the failure mileage was approximately 49,000.

Foggy headlights cannot see… reported by multiple srx owners.

Had the recall corrected at auto gallery chevrolet in commerce georgia in december they put new parts on and car wasn’t driving properly i returned it and they put the old parts on then it was driving better than before but it was eating the back tires off went through 2 sets of tires then took it back to dealership and they did alignment when returned it was roaring and still eating tires off the rear wife was driving yesterday evening and she said it started shaking and sliding

The contact owns a 2015 cadillac srx. the contact stated that the headlamps were no longer properly illuminating the roadway while driving, causing the contact to use the hi-beam headlamps while driving. the local dealer was contacted and stated that the headlamps needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.

Vehicle headlamps (dim beams). yes, it is available for inspection. the cadillac srx suv state inspection was rejected for defective headlamps on 4-1-2022( both low beam headlights not bright enough). prior to purchase the state inspection was conducted by the dealership (wells auto group in mckinney, texas). i was not aware of any problems with headlights (dim). i notice while driving those dim beam lights were not putting out much light on darker not well-lit streets. i thought maybe this is the way the dim beams supposed to be. no. i have not seemed any warning lamps, messages, or any notification from general motors (gm) on this safety problem. the safety of my family and others is at high risk when there is not proper lighting for headlights beams.

The tow suspension recall was supposed to be fixed but auto gather lori chevrolet in commerce georgia the first time they had vehicle for two weeks after replacing with new parts vehicle did not drive properly whatsoever so they put the old parts back on aligned and problem was better as of before the replacement parts but core adolf all the river on rear tires in less than two weeks took it back to the dealership they inform me that they aligned it after leaving dealership horrible roar and has adolf two more sets of tires in the rear end i’m unsure on how to correct the situation because the dealership is being bullies about the situation but the recall is not fixed vehicle is unsafe to drive

The liftgate on my vehicle has stopped working. after researching this online i see that cadillac/gm was sued concerning this issue. please look into this for me. this repair would be very costly and it is unthinkable for a car that is less than 7 years old has this kind of body failure.

The contact's friend owns a 2015 cadillac srx. the contact stated while driving at night, he was unable to see the road clearly and had to use the high beam headlights to continue driving to his destination. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was approximately 63,500.

Low beam lights very dim driving at night, safety hazard. unknown to be when i purchased this vehicle. research uncovered issues with srx models 2010-2016..

There have been ongoing complaints about the headlights on this car. i avoid driving my car at night due to the fact that visibility is compromised. i had a serious near miss while driving at night. i was driving on a residential street and did not see a bicyclist going the same direction. the bicyclist veered slightly into my lane and i literally did not see them. causing me to clip their rear tire causing them to loose control and hit a curb. this is serious! the police said the headlights on my car were clearly a hazard! in my mind it would make sense for gm to replace the headlights rather than having to pay for a wrongful death lawsuit.

Https://www.700r4transmissionhq.com/service-stabilitrak-cadillac-srx/ while driving to chicago the car lost acceleration in the midst of expressway driving at the same time the stabilitytrac sensor came one, the speedometer started acting wonky. this happen going and coming from chicago.

The contact owns a 2015 cadillac srx. the contact stated that while driving approximately 60-65 mph, the vehicle swayed. the battery and navigation system became inoperable. the tpms warning indicator light was illuminated. the vehicle was taken to the local dealer where it was diagnosed the battery and the toe link needed to be replaced. the vehicle was repaired; however, the failure recurred. the manufacturer was notified but no additional assistance was provided. the failure mileage was approximately 2,900.

The headlights are very, very dim when driving the vehicle at night. they are getting progressively worse. before i took ownership of the vehicle, it was owned by my elderly parents, (82 and 88), both recently deceased. in the years prior to their deaths, they drove much less and hardly ever at night. it wasn't until i took ownership that my wife and i began to notice just how dim the lights were when driving at night. i took the car, which then had 52k miles on it back to bentley cadillac in huntsville, al, where it had been purchased to have it's latest recall performed. i also paid $1350 to have the climate package controls replaced, which hadn't worked properly for years. i was preparing the vehicle to sell as i was left with too many vehicles and too few drivers. a potential buyer test drove it and part of the drive was at night. they came back saying what we had noticed previously, that the headlights were too dim for safe nighttime driving. the buyer, who had previously expressed very strong interest did not follow through with the purchase as she stated that she felt the vehicle was unsafe to drive at night, which, of course, would seriously limit the vehicles usefulness to her, or, to anyone else for that matter, including myself. i looked at the internet to try and ascertain whether there were others having similar problems with vehicles like mine. indeed, there were many describing exactly the problems i had been experiencing. the seals on these suv's were and are continuing to break down allowing moisture into and the headlights, making them defective and unsafe to drive. while i found no active recalls, cadillac had previously acknowledged the problem by reimbursing some owners for repairs they themselves had paid for up-front around the year 2020. i contacted the cadillac and the dealership. the best they did was to offer between around $400 and $600 toward a repair that was going to cost between $1600 and $2k, or more by the time is was completed.

Continuous struggle with the performance of my vehicle’s headlights. i feel like i am driving blind at night unless i turn my brights on. i have a 2015 srx and my low headlights are really dim. my 2015 srx headlights are pretty useless, i got the lens cleaned up and they are not clouded but the light is so dim making it unsafe for me to drive at night. i did some research and found there has been a class action lawsuit filed over cadillac srx headlight performance and there are numerous complaints on this by so many frustrated cadillac owners. my dealer is asking for $1700 to fix the headlights. i feel this is a safety issue and gm should be responsible to resolve the issue. the problem exists from day 1 since i bought the car.

Failed sunroof drains caused flooding, which further cost damage (complete loss) to the lift gate module and pump. problem has been confirmed by the dealer service department.

The contact owns a 2015 cadillac srx. the contact stated while driving 30 mph, his wife noticed that the vehicle was jerking. the contact noticed that tread on both rear tires was worn. the vehicle was taken to the dealer and the dealer stated the vehicle was already repaired under the nhtsa campaign number: 21v473000 (suspension). the manufacturer was contacted and stated that the dealer needed to repair the vehicle. the vehicle was taken back to the dealer and an alignment was performed; however, the failure persisted. the failure mileage was 70,384.

The srx is known to have issues with the headlight assemblies. i even received a letter from cadillac that informed me that moisture may get into the assemblies, which causes them to fail. the moisture shorts out the assembly which greatly dims the bulb. on one particular night in michigan, i had to drive with my high beams on just to be able to see the road. i had just replaced the bulbs so they were brand new, but i had zero visibility. i have reached out to cadillac regarding this issue, but they do not feel that it warrants a recall. currently i have replaced both assemblies and bulbs for my own safety. cadillac has verbally stated to me that it is not a safety concern. i'm pretty sure if you can't see the road at night, that would be considered a major safety concern.

The contact owns a 2015 cadillac srx. the contact stated that while driving at night the headlights became dim and only projected a beam approximately 30-feet ahead of the vehicle. there were no warning lights illuminated. the contact stated that other motorists were flashing their headlights. the vehicle was taken to the local dealer where it was diagnosed that it was an internal failure. the vehicle was not repaired. the manufacturer was notified of the failure but no additional assistance was provided. the failure mileage was approximately 66,974. consumer was told he would receive a letter from a agent to fill out and return the start a claim. he has not received that letter.

My vehicle screen is starting to shatter .each day it’s shatter more and more. i hear a thump noise and then the screen shatters more and more. my vehicle has never been in a accident.

2015 cadillac srx. consumer writes in regard to rear suspension toe link safety recall. the consumer stated the manufacturer designed a faulty recall. the vehicle required an alignment, but due to the recall it could not be performed. the failure caused abnormal wear on the tires. the consumer referenced recall n212340980.

Low beam headlights are extremely dim and do not safely light road for night time driving. took automobile into cadillac dealership and requested that headlights be tested. mechanic documented that both headlights were below standards and recommended that both headlight assemblies be replaced. the dealership mechanic explained that simple replacement of light bulb would not remedy problem and that the entire headlight assembly needed to be replaced at a cost of $1,200 each. my local mechanic has confirmed that he has tried to replace only light bulbs on other srx's and all types of light bulbs have failed to increase the light intensity. this is definitely either an engineering and/or manufacturing defect where a car owner needs to spend over $2,300 to obtain adequate safe headlight lighting. the cadillac srx is a very popular model and being a model under 10 years old there are many drivers out on the roads driving at night with unsafe lighting being provided by their oem automobile. i request that a recall be issued for this significant safely issue.

I was in an accident on 8/19/22. i was completely stopped when struck head on by a ram truck with a ranch-hand bumper. the hit totaled my car, bending the frame and pushing the left front of the vehicle up against the firewall and driving my vehicle sideways. however, the airbag did not deploy. the car is now in possession of texas farm bureau insurance. my head struck the driver's-side window, and i suffered a head injury, whiplash which resulted in a concussion, and neck and back injuries. there were no warning lamps, messages, or other symptoms of the problem prior to the accident.

There is webbing, delaminated on the touchscreen. it is no longer functioning. dealership is asking $1700 for replacement. this is something that cadillac knew and refuses to recall/replace. i cannot afford to replace this. it’s unethical of cadillac to do something like this. some type of voucher or assistance would be grateful if cadillac/gm would step up to the plate and assist with this repair. it’s unacceptable and dangerous.

The recall on the the toe link adjuster was replaced with a part that does not allow for adjustment of toe in or toe out. as a result, the rear tires had premature wear on the inside tread causing replacement of the tires. the dealer claims the replacement is correct and will not correct the part. the tire store said the part will not allow them to do the alignment to be correct.

The headlights are too dim to drive at night and with close to zero visibility, this is an extreme hazard. a google search results in thousands of cadillac srx owners with the same issue and have called this car a "death trap" and have stated that they almost hit pedestrians. gm/cadillac is not taking responsibility and are telling owners that we have to pay $2000 out of pocket for replacing the entire light housing, except the high beams and driving lights work but not the headlights for nighttime driving which is obviously a manufacturing defect. please hold gm/cadillac responsible before someone loses their life.

The contact owns a 2015 cadillac srx. the contact stated while driving 30 mph, the vehicle started to sway and was drifting, requiring her to make constant adjustments to stay in the lane. the contact stated that the rear tires had worn along the side wall and she had replaced the rear tires four times. the contact stated that each set of tires had worn out in the exact same manner, along the entire inner side wall. the contact had taken the vehicle to a local dealer to be diagnosed and it was determined that there were no issues with the rear suspension. the vehicle had not been repaired. the contact stated that nhtsa campaign number: 21v473000 (suspension) was completed in may of 2022 by the same dealer. the contact had asked the dealer if the failure was related to nhtsa campaign number: 21v473000 (suspension) but had been advised by the dealer that the recall had been performed correctly. the manufacturer had been informed of the failure. the failure mileage was approximately 105,000.

The contact owns a 2015 cadillac srx. the contact stated that while driving at night with the headlights activated, the illumination from the headlights were very dim causing a difficulty with seeing the roadway. the contact also stated that she was unable to view objects unless they were within 10 to 20 feet of the vehicle. the failure almost caused the contact to crash into an outdoor trash can that was on a street curb. no warning lights were illuminated. the vehicle was taken to a local dealer, where the failure could not be duplicated. the contact was then made aware that a satisfaction program for the headlights had expired. the vehicle was not repaired. the manufacturer was made aware of the issue and confirmed that the satisfaction program had expired. the approximate failure mileage was 42,400.

Since i purchased this car secondhand, the headlights are very dim at night, and it is unable to see in the dark, unless if i have my highbeams on which is a big safety hazard. the class action act expired by the time i purchase a vehicle, and i was unaware of this at the purchase of the vehicle. i have been in contact with two different aftermarket warranty companies, and they are refusing to cover it, in contact with cadillac and oh, they suggested it was an aftermarket warranty. i have been unable to get coverage for something i believe i should since it is a safety hazard and that is not anything at my fault.

The contact owns a 2015 cadillac srx. the contact stated that while depressing the brake pedal, a squeaking noise was present coming from the front of the vehicle. the vehicle was taken to the local dealer who replaced the front brake pads and rotors, but the failure continued. additionally, while driving at night with the low beam headlights activated, the headlights were extremely dim, making visibility extremely difficult while driving. the cause of the failure was not yet determined. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 40,700.

Dim headlamps that are non fixable by installing new lights.. headlamp assemblies in the 2016 cadillac srx suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs.

I have extremely dim headlights. i have to drive with my high beams on but they are dim as well. i had the dealership look at the lights and was told that the bulbs are fine but there is a known issue with the seal and water getting in and corroding the lens so the light can't pass thru. i was told cadillac won't recall it but know about it and it will cost me $2600 to replace the entire assembly. i was also told it won't pass inspection like this. i can barely see and that is a huge safety issue for me. i struggle to drive at night. i work in downtown houston and drive over an hour up and back. i drive home in the dark and am struggling to see to drive. im a single mom of two...$2600 is just not possible for me. in addition i was told by the service team that when they first found out about this...they offered discounts but you had to pay in full first, then file a claim but they are not offering discounts any longer. i need to be able to see when i drive! this is not just a repair. this is a factory defect that should be fixed immediately under a recall. i will put today's date on the when, but my lights have gotten dimmer and dimmer over 2 years and now are dangerously dim.

The headlights on my 2015 srx are faulty--even gm admits it. they are so dim that it is dangerous to drive at night unless i keep my high beams on at all times, which is dangerous to other drivers. without the high beams on at night, the reduced headlight performance prevents me from seeing more than 5 feet in front of my car. there was no warning--the lights simply dimmed to the point where i thought i didn't turn them on--but they are automatic on, just dim. the dealer has told me i need to fix the entire headlight assembly, at a cost of $2800.

2015 cadillac srx. consumer writes in regard to defective headlights.

The contact owns a 2015 cadillac srx. the contact stated while driving 35 mph at night, he was unable to properly see the roadway while using the headlights. the contact stated that he replaced the bulbs in the headlights but continued to experience the failure. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 62,000.

This is 5 vehicle that i m working on for cadillac srx, now become a owner one, i m work on cars more then 15 years: i haven't seen low beam headlight very less brightness almost close to parking light the deem, its impossible to see with low beam on this cadillac srx suv they most recall and replace it , it high risk to do accident and you may not able to see road. even this was in news some channels. i will try to go dealer ship ask previous law suit cases regarding about , you guys out there should not allowed this headlight to stick around, other people life in your hands this headlight has really problem about how bad deem is its not acceptable headlight

Suddenly, low beam headlights have become very dim. both low beam headlights still work. they are both so dim you cannot see the roadway. research revealed gm knows of this problem and has refused to issue a recall.

Headlights grew dimmer and dimmer, creating a serious danger for night-time driving. the problem was confirmed by the local dealer. both front headlight assemblies were replaced by the dealer at a cost of $2,460. the problem appeared over 2 years ago, but it gradually deteriorated, especially since the vehicle was a second car and not driven often at night. no warning lamps or symptoms until one night we were on the highway and realized it was a huge, scary safety issue as we were not visible to other drivers on the highway, and vice versa.

The contact owns a 2015 cadillac srx. the contact stated that while driving at an undisclosed speed, the front driver's and passenger’s side headlamps became dim. there was no warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the headlamp assembly needed to be replaced. the vehicle was repaired; however, the failure recurred. the manufacturer was notified of the failure and the contact was informed that the vin was not included in a recall, and the contact was transferred to the nhtsa hotline. the failure mileage was 212,000.

There was a defective light headlamp recall issued in year 2020 for my vehicle 2015 srx cadillac. this was during the covid pandemic. the recall started around march 2020 and ended june 2020. i was affected by covid 19 as many were and i missed that window by a couple weeks. there was a noticeable dimming with my headlamps when driving at night. this issue has threatened me and my family putting our lives at risk. i took my vehicle back to steve foley cadillac where i purchased it and it was confirmed that the headlamps were defective and needed replacement. management in parts department told me i had to contact gm to get their approval to replace my headlamps in writing or i would have to pay out of pocket (2000.00 +) because the recall had expired by a couple weeks prior to getting my vehicle in for inspection. i continued to reach out to gm with many phone calls thru emails and texts they continued to say someone will call me back or e-mail me but it never happened. the safety and care of customers should never be compromised or ignored when catastrophic outcomes are present.

The dim headlights must lose their reflective material around them as they get dimmer with age. i've replaced the headlight bulbs with stock headlight dim bulbs and there wasn't any improvement in visibility. i then replaced the bulbs with the brightest ones napa has and minimal improvement. i asked my car mechanic about this and he said they are known for this. he had just replaced the whole assembly for one two days prior to my coming in. replacement cost $2000 with still having this defect occur again. the bright headlights work excellent. makes it hard to drive with any visibility at night. please review this safety issue.

The contact owns a 2015 cadillac srx. the contact stated that while driving at an undisclosed speed, the front driver's and passenger’s side headlamps became very dim. there was no warning light illuminated. the vehicle was taken to the dealer where it was diagnosed that the headlamp assemblies needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 40,000.

I bought this as a certified used vehicle. on 1/21/2023 i had a wreck and based on my vehicle, injuries, and photos i strongly believe the airbags should have deployed. i specifically bought this vehicle due to the safety and airbag components. i am reporting this incident because i would not want anyone to be injured or any children in the event that this is something that needs to be looked into. i appreciate your website and how it breaks down the safety of vehicles and for this reason i feel it is important to report this issue. (it was a total loss, i sought medical attention, the vehicle was towed, however the photos are what blew my mind when i went to retrieve my items. i do not understand how airbags did not deploy).

2/17/23 - alarm went off 6am est; i received an onstar theft alarm notification indicating theft deterrent system had been triggered. sensor: door/trunk/gate open. no activity around vehicle; alarm stopped on its own. no threat detected. key fob nor internal button would open rear lift gate. 2/20/23 problem confirmed by dealer (integrity cadillac, chattanooga, tn); water found in rear cavity from sunroof drains; water damage to lift gate module and motor, (both replaced) clean sunroof drains $1760.37 vehicle not inspected by mfr., police, insurance reps, etc. no warnings before alarm triggered; only after alarm triggered, "theft detection warning" error msg scrolled across dash after vehicle started; gauges on dash acted erratically while driving.

The contact owns a 2015 cadillac srx. the contact stated that soon after purchasing the vehicle, he noticed that both the front headlights were extremely dim while driving at night. there was no warning light illuminated. the contact stated that the dimly lit illumination from the headlights limited his vision while driving at night. the contact took the vehicle back to the dealer where they offered to cover half the cost of the repair for the headlights. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 50,000.

Headlamp mechanism defect. running headlights were so dim, i could barely see the road at night. my car only has 65,000 miles on it and i rarely drive at night. however, i did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc.) or actual headlamp issue. nothing worked. when i made a 100 mile drive in the dark, i had virtually no headlights. it was very scary and dangerous. when we checked online for headlamp issues, i see that there has been an ongoing issue with many people regarding the defective cadillac headlamp issue. the lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. i see some people have been reimbursed $800(+/-) for replacement of those headlamps (each headlamp part cost me $900). other people having the same problem have been unable to seek restitution. i went to my dealership and presented the problem to them. they agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. i ended up having to paying $2,500 for this repair of defective parts. they suggested i call gm. i did. gm said they stopped making restitution in june 2022. they offered a $100 oil change certificate. in reviewing online complaints, this problem has been going on for quite some time in 2015-2020 cadillacs. if this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? shouldn't there be reimbursement/replacement (recall) to anyone and everyone with this problem?

Headlamp mechanism defect. running headlights are so dim, i can barely see the road at night. my car only has 37,000 miles on it. however, i did notice that the headlights seemed very dim the past few months and was trying to figure out if it was a setting issue (automatic/manual/etc.) or actual headlamp issue. nothing worked. i decided to checked online for headlamp issues, i see that there has been an ongoing issue with many people regarding the defective cadillac headlamp issue. the lighting mechanism is defective and lets moisture accumulate inside the unit, causing corrosion to the lighting system. other people having the same problem have been unable to seek restitution at this time. i went to my dealership and presented the problem to them. they agreed the headlamp units were failing and needed replacement; however, it would not be covered under any recall or my bumper- to-bumper extended warranty. i found out that gm stopped making restitution in june 2022. in reviewing online complaints, this problem has been going on for quite some time in 2015-2020 cadillacs. if this is a recurring problem due to defective parts, why is it not covered, and how can they justify no longer giving any type of restitution? shouldn't there be reimbursement/replacement (recall) to anyone and everyone with this problem?

I am filing a formal complaint with cadillac and the ntsb about the design of the 2015 cadillac srx sunroof drains and rear hatch. the issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. the repairs are estimated at $3,091.09 as shown on the attached quote and diagnostic receipt.

Cannot see at night, headlights are too dim even after being replaced. after looking into it, this seems to be a major problem for everyone that owes these vehicles. i just bought this vehicle used in december 2021 and did not test drive it at night, so did not know it was an issue when purchased.

The contact owns a 2015 cadillac srx. the contact stated while driving at night, the headlights failed to provide adequate lighting. the contact stated that the headlights were extremely dim while driving on dimly lit streets. the contact stated no warning light was illuminated. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the headlight assemblies needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 57,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? air bags,crash alerts, rear view cameras,faulty emissions,multiple car part replacement failures, burning wires, low fluids,ac headlight and accessories all failing, fan running, on star error,car engine to hot shutting down, abs traction control errors stabiitrac error among so many others. how was your safety or the safety of others put at risk? 5 accidents, headlights dim has the problem been reproduced or confirmed by a dealer or independent service center?yes sapaugh go country in herculaneum mo. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? yes on all bushcraft, gm reports open 6, ontario diagnostic errors, unsafe to drive according to on star. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?diagnostic errors 72 plus from on star diagnotics. if you are uncertain, simply state unknown and provide your best assessment of the incident and cause in your diagnostics. unknown please contact to obtain proof, to much to list here.

I received a recall on my cadillac srx for a rear toe link separation update issue. i had the repair completed at plaza cadillac in leesburg, fl. this repair was completed on 03/11/2022. i have received multiple recall notices by text message, and official recall notices about this work. i feel that there is gross incompetence somewhere in the system between the authorized dealer and gm and i have been unable to resolve this to stop the incorrect notices about a recall where the work has been completed. i feel that this is not only an inconvenience to receive these incorrect recall notices, but it is also a safety issue, because i could mistake a future recall issue about a problem with my vehicle and overlook it due to the incorrect notices that i have received and continue to receive.

Brake, abs, and traction message came on at the same time. ebcm 20842710 is the part number. been at big star cadillac in houston, texas a month with no explanation except waiting on gm for parts but the dealership can’t tell me anything and i am ready to call the news station about this situation. they can’t get me in another vehicle unless it’s new with a hefty down payment that i don’t have. i have dialysis 3 times a week and now i have to use my wife’s car, now she can’t get to work. what are we supposed to do??? how much longer do i have to wait? they can’t answer that either. this is the usaand can’t get a simple part. no one seem to care either. very distraught and unhappy. i need help and i need it now!!!

The contact owns a 2015 cadillac srx. the contact stated while driving 40-45 mph, the tachometer went down to 0. additionally, the check engine warning light and the abs warning light was illuminated. the vehicle was taken to an independent mechanic, who informed the contact that the catalytic convertor, abs module, and the suspension needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000.

Transmission has trouble shifting

The contact owns a 2015 cadillac srx. the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. additionally, the infotainment screen was inoperable. the vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. the independent mechanic replaced the front catalytic converter. the vehicle was then taken to the dealer, where the infotainment screen was replaced. the contact stated that the independent mechanic had previously replaced the rear catalytic converter. the manufacturer was not made aware of the failure. the failure mileage was 49,089.

Headlamps are defective very dim and can not drive vehicle at night. dealer confirmed widespread issue that cadillac has failed to resolve. dealer stated some letters were sent to limited owners and reimbursement for replacement. but not to all owners. safety hazard when driving during rain or evenings.

When driving at night with the headlights on dim, i can barely see the road. i have to drive with them on bright. i have heard other srx have had the same problem. i’ve called a cadillac dealership twice to get info about a repair…they said they would call back but have not and it’s been at least 4 months since i contacted them.

Unbeknownst to me, the 2010-2015 cadillac srx is prone to moisture in the headlights. we just bought a used 2015, and as night came, we went for our first evening drive, and the low beams are extremely dangerously dim. it looks like they weren’t even on. searching the internet on how to fix the problem, i came across what seems to be a ridiculous amount of unsatisfied customers with the same problem and cadillac refusing to help or recall with a different replacement, since replacing with the same damaged part, just happens again with the moisture problem. there’s even been a lawsuit, which was thrown out by the judge. if a driver has a blown bulb anywhere in their car, they are given a warning to replace or a ticket if they don’t. how do we replace something that’s going to fail again, because of a defective manufacturer part? doesn’t seem fair, and i for one will be driving with my high beams, so that i can see at night, after spending my hard earned money on what i think is a great and reliable car made by a company like cadillac. very disappointing to read all the neglected customers just trying to have a defective part be recalled and made right by such a huge company. there was also a reimbursement program that people struggled with getting reimbursed if it wasn’t done exactly how they stated. this need your attention please. cadillac/gm needs to recall all srx headlights and replace with newer and non defective ones before someone gets killed because of the dangers of extremely low dimming and defective lighting safety first

The contact owns a 2015 cadillac srx. the contact stated while driving 40 mph during a rainstorm, the tires started slipping and the contact had difficulty controlling the vehicle. no warning lights were illuminated. the vehicle was taken to an independent mechanic, who determined that excessive toe had caused abnormal wear on the rear tires but that the toe link could not be adjusted to the normal target. the contact was advised that the rear toe link adjuster would need to be replaced. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 21v473000 (suspension), but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 81,000.

Headlights are extremely dim. huge safety hazard that gm should be held accountable for.

The contact's wife owns a 2015 cadillac srx. the contact stated while driving at various speeds at night, the low beam headlights were significantly dimmed, which affected the visibility of the roadway. there was no warning light illuminated. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed nor repaired. the failure mileage was approximately 70,000. the vin was unavailable.

Just bought this vehicle and it is undrivable at night due to the dim low beam headlights. this seams to be a problem with these vehicles from 2010 to 2016. i called gm customer service and was given a number for gm analytics (1-888-305-1605), the recording states that the time to be reimbursed has passed and that they are no longer taking any further claim submissions. gm has settled class action lawsuits in florida and california for this issue and sent letters to some srx owners offering reimbursement for repairs.

The contact owns a 2015 cadillac srx. the contact stated that moisture had leaked into the headlight module on the driver’s and passenger’s side. due to the failure, the headlights were very dim while in use. there was no warning light illuminated. the contact had taken the vehicle to an independent mechanic where and the headlights were replaced. the manufacturer was notified of the failure. the vehicle was repaired. the failure mileage was approximately 50,000.

The low beam head lights have become so dim i cant see to drive at night. the safety of others are at risk. the item is available for inspection, the dealer's are aware this is a problem on certain years the failure was gradually occuring progressively worse. no warning lamps or codes were evident.

I almost drove off the road one night because my headlights were so dim on my 2015 cadillac srx are so dim at night you can't see anything properly. i had to put on my high beams to even see. i purchased this vehicle used and missed the short period they would replace them. cadillac has refused to help with this dangerous issue and it's apalling how much money the dealership wants to replace them.

The forward section of the sunroof exploded into thousands of pieces and fell into the driver and passenger sides of the front seats. this happened while my wife was driving down a rural highway, no other cars or equipment or buildings were near the vehicle when this occurred, open fields on both sides of the highway nothing hit the glass. this is a very big safety issue, the potential response from a driver that unexpectedly has what sounds like a gun go off 12 inches from their head, not to mention all the glass that falls onto them immediately after the explosion.

Headlights full of condensation, dirty foggy lense, not enough illumination. bulbs burning out and have become so dim you can't drive at night and not at all in the rain. very dangerous. november 24, 2023. purchased car used in october 2023, and did not drive other than during day light. took car on a 7 hour trip to uniontown, pa from virginia beach. could not see the road after 5 pm. it was dark and raining. i had to slow down to a stop in the road until passing cars went by. the headlights on the srx were so dim i could not see the sides of road or the lines painted on road. i contacted cadillac customer service and they told me take it to dealer to get assessment and not to drive at night in the meantime. my ability to see the road was impossible. i had to practically stopped briefly in the road as oncoming cars passed by. i could only guess that i was still on the road until another car approached from behind to illuminate the road in front of me. it was very dangerous. i am a seasoned driver and i have a older 04 srx that has original lights and no issues like this 2015 model. very bad parts. the headlights are a dangerous driving hazard to both driver, passengers, oncoming cars and cars following if in the road at night. gm needs to do a recall and replace these lights with aftermarket product. bad manufacturing has made even the oem replacement unsatisfactory. they will just go bad again.

The headlamps were replaced in 2020 (vehicle recall), and i was reimbursed for the replacement. the headlamps are now, again, dim and ineffective at night.

Low bean lights are very dim, visibility is very difficult cannot drive at night low bean light is very dim cannot see the road. high bean draws attention from other drivers blinding them. please advise on a remedy for this safety hazard

The contact owns a 2015 cadillac srx. the contact stated that while driving at slow speeds during the night, the headlights were dark and failed to provide adequate lighting to safely drive. the driver utilized the high-beam headlights, but there was still inadequate lighting. there were no warning lights illuminated. the vehicle was taken to the local dealer, where it was diagnosed that the headlights needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and offered to help with the repairs. the failure mileage was approximately 50,000.

Head light brightness detiorates over time to the point that entire assembly must be replaced for $2000 or more common problem with cadillac suv for several years.

My 2015 cadillac srx4 developed an issue with the electronic brake control module which produced the following dash light warnings, park brake, stabili track and power steering alert. i took it to thompson pontiac cadillac in springfield mo. i was notified that the ecbm module was discontinued and they bought a remanufactured part from ebay. they informed me that the part did not fix all of the issues. i still have a power steering drive with care alert still illuminated. the dealership offered no other options for fixing the problem. i believe this is a very common problem with the cadillac srx. i believe that both of these issues should be considered a safety issue. my phone number is [xxx] and my email address is [xxx] . thank you information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Low beam headlamps very dim. bulb is on but no projection. low visibility at night or in rain.

There is a known safety issue with the factory headlights as they are far too deem at night. unsafe to drive. i had to pay money out of my pocket to replace the headlights as cadillac no longer replaces them. there should be a permanent recall and coverage for this. please investigate this issue as this should not be something an owner should have to pay when it clearly is an issue with the manufacturer.

The headlights are ineffective. it is like driving without headlights at night. had bulbs replaced but did not improve lighting. moisture on inside of windshield. on cold evenings the inside of the windshield is frozen. march 21, 2024 the tailgate will not open. it appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.

Abs control module failed causing the abs light and brake warning. module must be replaced for the abs system to work properly at a cost of $1,600

I am writing to express my serious concerns regarding a critical safety defect in my 2015 cadillac srx. the low beam headlights are dangerously dim, rendering night driving extremely hazardous. despite gm's awareness of this defect, as evidenced by technical service bulletins and customer satisfaction campaigns, no adequate solution has been provided. my warranty has expired, but this defect is not due to any action on my part; it is a clear manufacturing flaw. the moisture accumulation within the headlight assemblies leads to electrical failures and corrosion, significantly impairing visibility. i had the same headlight issue with my 2011 malibu and the pains it took to replace the headlights and wiring has been an unnecessary hassle. do you know that they charge $200 to replace malibu headlights? is that reasonable? speaking of the financial burden of repairing defective headlights, for the cadillac srx, the estimated repair cost is between $1,500 and $5,000, is unreasonable and unacceptable, especially considering the systemic nature of this problem. gm’s proposed reimbursements have been insufficient and do not address the root cause, as replacements continue to use the same flawed components. several lawsuits have been filed against gm due to these defective headlights. the plaintiffs in these cases have reported severe safety hazards, including accidents caused by the dim headlights. one plaintiff stated, "i had an accident due to the low beam lights on my 2012 cadillac srx. it was still dark at 5:30 am when i failed to see the outer road turned which caused me to collide with a curb and become airborne. this accident caused 3 blown-out tires and 2 ruined rims. this cost me $1700 and it was all caused by the extremely dim low beam headlights". another plaintiff mentioned, "we are afraid of driving our car, a 2015 cadillac srx, at night because you can not see. later we learned that there is an inherent problem with the design of the headlight assembly seal

My abs break module light stayes on - cadillac stop making the part for the 2015 srx. this is a safety concern and also reduce the trade in value.

The low beam lights are so dim you can not see 5 feet in front of you. it’s a danger to me on the road with the low beams on and to other drivers if i have my high beams on.

Faulty sky light drainage design directs water directly into the rear under deck compartment where the company located electric lift gate equipment the water shorts out the entire electric system. the total loss of power occurring at highway speed could be deadly.

The contact owns a 2015 cadillac srx. the contact stated while driving at an undisclosed speed at night, the headlights were dim. the vehicle was taken to an independent mechanic, who replaced both headlight bulbs; however, the failure recurred. the contact related the failure to the headlight weather seals eroding prematurely, allowing moisture to enter the headlight housing. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 60,000.

Gm class action says cadillac srx headlight failure merits recall. no recall ever received. a lack of adequate illumination. gm, mastria gmc cadillac inc. and 3rd party failed to disclose the defect. leaving me the owner to pay for the entire cost for replacement headlights.

Headlights!!! the headlights are so dim that other drivers flash me, honk at me or yell at me to turn my lights on when driving at night. when driving at night it is the same as driving without my headlights on. i have to use the high beams to drive at night. i changed the fuses, changed 1 of the bulbs and still no difference. the whole headlight housing needs to be changed. here is a link to a gentleman who did the work to find out why cadillac srx's seem to be having this issue: [xxx] . please, we need a recall to fix the headlights. this is a safety issue for me driving at night as well as anyone else on the road who can't see me. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

My headlights are so dim it looks like i don’t have headlights until i do bright lights. i literally have to drive with bright lights all the time at night. found this out on [xxx] while trying to get home from land o lakes, fl. i don’t do much night driving but at [xxx] i should be able to see. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The intensity of headlights on this vehicle is dangerously low. when searching for a solution on light, i found that this particular problem was the subject of class-action lawsuit. i am the original owner of this vehicle. i was not informed or part of this lawsuit. now i am told that it will cost $2.500 to replace the headlamps because moisture that leaks into the light housing has caused the lights to dim. driving at night is now increasingly dangerous. apparently, cadillac has recognized this as a problem through the lawsuit. loyal owners like myself need to have this problem corrected at no cost because it is a recognized part defect.

I purchased my 2015 cadillac srx a year ago from a private car dealer and of course he never told me about the headlight issue. i purchased two different types of bulbs and paid to have them installed and there are not bright enough just like other people with the same problem i can't see at night and here in maine it gets dark by 4:00 and driving at night is so very scary. i am [xxx] and this vehicle is my dream car. i feel gm needs to fix this issue free of charge!! please help me thank you - [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The srx models have been documented as having a defect with the headlights. cadillac failed to notify all owners about a reimbursement program for a brief time in 2020. i own a low miles, garage housed srx that is a danger to drive at night. i do not mind fixing my vehicles when there is a problem. however when this is a well-known highly documented issue, this is where i feel cadillac should assist with this fix.

The contact owned a 2015 cadillac srx. the contact stated that while driving approximately 30-40 mph, the vehicle made an abnormal humming sound. the vehicle was taken to an independent mechanic, who determined that the abnormal sound was caused by the rear brakes. the contact was informed that the rear brakes needed to be replaced. the vehicle was not repaired. the contact continued driving for five hours when the rear driver's side wheel detached. the contact lost control of the vehicle, and the vehicle spun three times before landing in a ditch. upon inspection, the contact discovered that the rear driver's side axle had fractured. there were no injuries sustained. the vehicle was towed off the road and eventually to a parking lot. the vehicle was deemed totaled by the insurance company. the contact related the failure to nhtsa campaign number: 14v571000 (suspension); however, the vin was not included in the recall. the manufacturer was not made aware of the failure. the failure mileage was unknown.

2015 cadillac srx is unsafe to drive while using its low beams after dark, and after having its high and low beam bulbs replaced. i purchased this car used in march 2024 for my wife. she only occasionally drives but never at night. in april i drove it when nearly dark and thought the low beams were very dim. i called the dealer and asked about getting warranty coverage and was told it had too many miles. i drove it again late september. it was dark and the low beams barely lit the road in front of me. i could hardly see going around curves, and it would have been too late to avoid a deer stepping in front of me. that night i realized it was absolutely too unsafe to drive my wife’s cadillac after dark. i researched changing the bulbs and decided suing a body shop would be the best call. i also decided to use sylvania silverstar ultra - high performance halogen headlight high beam, and low beam replacement bulbs. the body shop replaced all my bulbs in december. feeling all was well, we drove my wife’s car out for an early new year’s dinner. on the drive back the lighting was slightly improved, but still unsafe to drive after dark. is correcting this issue something cadillac should l pay for under the 2019 law suit settlement?

On monday, august 5, 2024 when i started the vehicle and began driving to work i noticed upon startup the engine was clearly noticeably louder. it also made a strange bogging downshift type noise when idling. upon driving, the noise seemed to go in and out but once reaching approximately 40mph the noise got noticeably loud again and the vehicle seemed as though it was having gear shifting issues. i had the transmission fluid flushed and filled costing me $300. this seemed to help but very little.i did research to find recalls on the vehicle and found “special coverage 18029, reference # n172115200”, which is an inoperative purge solenoid. this is a defective part installed by manufacturer. i was unsure if this was the issue with the vehicle however doing research it was very possible. i contacted gm more than once and was stonewalled. all they said was to contact my local cadillac dealership to have the issue diagnosed and repaired at my cost. they offered no resolution although it’s a defectively installed part by gm at the factory. engine light came on for the first time thursday, 01/09/‘25. i used the diagnostic computer tool from autozone and the printed results showed it was in fact the engine variable valve timing solenoid and crankshaft position - camshaft position correlation bank 1 sensor a “code p0016”. the vehicle has been dangerous to drive nearly stalling out or unable to shift smoothly nearly causing an accident several times, as well as loud and giving off dangerous noxious fumes. gms refusal to fix the vehicle due to their negligence in factory installing a defective and faulty part, as well as the rear passenger side tire pressure sensor monitor (tpsm) shows the unconcern for their customers safety and satisfaction with their product and underscores that seemingly their only concern is their own monetary profits and refusal to amend and resolve dangerous mechanical issues caused by their own doing.

The contact owns a 2015 cadillac srx. the contact stated that while operating the vehicle at night, the front headlights were extremely dim, causing a visibility hazard for the driver. the cause of the failure was not yet determined. the contact stated that the front headlamp assemblies were previously replaced due to the same failure; however, the failure reoccurred. the local dealer was notified of the failure, but no assistance was offered. the manufacturer was not yet contacted. the failure mileage was 99,700.

The headlights are failing despite replacing the bulbs. the vehicle can not be driven at night. the bulbs were replaced by a mechanics shop. there has been no warning light or error messages on the dashboard.

This vehicle has had an intermittent (for a few years) issue with all of the warning lights (abs,stabilitrak,parking brake,steering) coming on when starting. if you tried to drive it, you would have no power steering causing the vehicle difficult to handle. this would not happen every time it was started. we took the car to the local cadillac dealership and were told nothing was wrong and it was just the system going through the electronic check system and to just not put it in gear until after the lights cleared. that actually did work sometimes. recently, it came off and would never go off. we took it to a shop that does other work on other vehicles for me. he found that the electronic brake control module was bad. he tried to source a replacement one but found that it was discontinued with no alternate part. he did find a used one which we are waiting on to be delivered and then installed. my first concern is that if this happened when my wife was driving she could lose control of the vehicle causing an accident. my second concern is how can gm discontinue a known problem (i found multiple forums discussing this issue) part with no replacement. the vehicle is 10 years old with only 75k miles. i have read this has been an issue for quite a few years.

The contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlights were extremely dim, limiting the visibility of the roadway. the contact was concerned that the failure might cause a crash. there was no warning light illuminated. the vehicle was taken to a local dealer,r where the vehicle was diagnosed, and the contact was informed that the headlight assembly needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 54,000.

Vehicle safety complaint – 2015 cadillac srx vin: [xxx] mileage: 75,000 miles location: flint mi i am experiencing multiple issues with my 2015 cadillac srx that pose serious safety concerns. evap solenoid and throttle failure: the evap solenoid and throttle are not functioning properly, leading to performance issues. gas cap light comes on.the suv struggles to accelerate, especially when attempting to merge or drive at highway speeds. rear suspension not repaired:the rear suspension problem was not properly repaired by al serra cadillac, despite previous service.this has resulted in unstable handling and potential safety risks while driving.acceleration issues: at 75,000 miles, the vehicle is failing to accelerate properly, which is extremely dangerous when merging onto highways or making quick maneuvers.safety concerns:the throttle and acceleration issues make it difficult to maintain safe driving speeds.the rear suspension problem impacts the vehicle’s stability and handling.these issues create a serious risk to both myself and other drivers on the road. attempts to resolve: the rear suspension was previously serviced by al serra cadillac, but the issue persists.the problem has not been adequately addressed by the dealership. i am requesting immediate attention to these concerns, as they directly impact vehicle safety. i would like cadillac and the national highway traffic safety administration (nhtsa) to investigate these failures and determine if they are related to existing recalls or defects. next steps:please advise on how to proceed with repairs and any potential recalls or warranty coverage that may apply. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Headlights extremely dim at night

You can not drive the car with low beams at night. can't see at all. must drive with high beams and blind oncoming traffic. please make cadillac fix this problem.

No headlights at night. have to use the high beams and they are dim. took it back to cadillac and they were aware of the situation and that there is no recall!????!!! more than willing to repair the vehicle for $2000.00. never would have expected this out of cadillac. or nhtsa for that matter. how do you safely drive a vehicle at night with no headlights? why is there no official recall on this problem?

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlamps failed to adequately illuminate the roadway. the contact stated that the hi-beam headlights were used to drive while driving at night. the contact spoke with moore cadillac chantilly (25450 pleasant valley rd, chantilly, va 20152, (703) 939-9351) who stated that the headlamp housings needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 71,000.

Headlights are so dim that they are barely seen by oncoming drivers. only able to drive the vehicle running bright lights in order to see thereby blinding the other drivers coming at me.

Cue screen spider web cracks, now not functioning at all, can not use radio, blue tooth, or temperature controls. it constantly changes the language of my entire controls to different languages on its own and the screen jumps back and forth between controls but none of the controls work. i am now on my second cracked screen

The chrome wheels on this vehicle, which are an expensive option, are pitting and rusting. neither cadillac dealers or cadillac service are willing to honor the corrosion warranty for this problem.

The haptic warning for the left lane departure worked intermittently 2019-2020 and then stopped working completely in 2020. i was informed in january 2020 that there is an electrical short (bare wires) in the wiring under the driver seat, which cadillac is refusing to repair at their expense.

Exterior lighting is dangerously [xxx] difficulty driving vehicle at night parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

My headlights are seriously dim and the vehicle is not safe to drive at night. i have almost hit a person crossing a street that under normal lighting i would have seen. this issue is known by gm but they wont recall. you can change bulbs but it doesnt help. it takes replacing the entire assembly with after market parts because gm parts are faulty. this is extremely costly and requires the front end of the car be disassembled. they wint even cover under warranty / extended warranty

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlamps failed to provide adequate illumination for safe driving. the vehicle was taken to faulkner cadillac (4447 e street rd, feasterville-trevose, pa 19053) to be diagnosed. the contact was informed that the seal in the headlights caused the low visibility from the headlights. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 59,000.

Purchased a 2015 cadillac srx 10-9-2020. after driving for several weeks, noticed driving at night was hard to see, as low beam headlights were very dim. took to an auto shop who inspected and suggested headlight bulbs be replaced. drove a couple of nights and still had low visibility. took back to auto shop and after an intense inspection, discovered the entire headlight assemblies needed to be replaced. looking on the internet, we discovered this is a problem with many other cadillac srxs. i wrote a letter to gm describing my safety concerns with the vehicle. i was contacted by a customer service person, who in turn, put me in contact with a local cadillac dealer. the dealer then put me through to their service rep, who told me they could do nothing for me, that the warranty had expired. all repair work would be out of pocket. the service rep told me that gm had sent out letters to cadillac owners regarding the headlight repairs, and that the time had expired. i told him i didn't own the car at that time, so i was unaware of any letter, and the previous owner evidently didn't have it repaired. the cost to replace the both headlight assemblies is $1,950.00. since this is a major safety problem of driving at night with low visibility, i am requesting that nhtsa help go to battle with gm and demand a recall to fix this problem on all cadillac srx vehicles before there are accidents, or worse yet, a death, caused from the lack of visibility while driving at night. this problem should not be. gm should not even think twice about repairing a car that defective components have been discovered on their cars. nhtsa, please help us!

My headlights are to dim, unable to see when i’m driving in the streets and highways. i have to switch to high beam due to my safety, but i’m disturbing other cars which i can cause them to have a accident as well. also i can get pulled over by a cop any minute. i been having this problem since day one when i purchase the car over a year ago but i thought this was normal on this particular car. plus i never made it a big deal due to i had no choice to continue driving it cause i couldn’t return it. so we just decided to use the car just during day time. but lately we be using the car during night time now is becoming a problem.

Spider cracks all on my cue screen. *tr

I have been complaining about the lights being too dim every since i purchased the car. i can hardly see at night, which is very dangerous and it needs to be corrected. my screen showing the information about the radio etc. blacks out. it has been repaired, i was told but it continues to do so. i cannot end a call by pressing the button on the steering wheel. i have also complained about this numerous times. it also makes this weird noise when driving on the highway after a few hours but the dealership cannot seem to find the problem. i have been having all of these issues for quite some time. the lights need to be replaced at the manufactures expense, something needs to be done about the screen going black as i have been complaining about this for a couple of years now. the noise from the engine has to be coming from something but nobody seems to hear it when i take it in.

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlights failed to operate correctly and were too dim to see the roadway. the vehicle was taken to waldorf cadillac (2298 crain hwy, waldorf, md 20601, (301) 645-7000) where it was diagnosed that the headlights bulb connectors needed to be replaced. the vehicle was not repaired. the failure recurred. the manufacturer was notified of the failure and informed the contact that the vin was not under recall. the failure mileage was approximately 95,000.

The vehicle is dangerous to drive at night due to incredibly dim headlights that have become progressively dimmer overtime. visibility at night is the equivalent of driving with parking lights on. traveling on roads with higher speeds increases the risk as it's impossible not to overdrive your headlights. if it is raining at night, visibility is reduced to almost zero. after much research, it appears to be an ongoing problem for many owners of this make/model/yr. the entire headlamp housing needs to be recalled as it is defective, making the vehicle unsafe to operate.

Cue system faulty and inoperable and affects your peripheral vision and distracts from driving because the system flashes. they are insisting that i have to send the core back to the manufacturer when i have to pay $1200 to replace it, they will send it back and resell it for a higher price and i want to keep the unit for evidence.

After years of risking my life driving with headlights(low beams) dimmer than my turn signals, i gave up and bought some aftermarket housings. i read a little online, and some people said the the projector bowls burn up. after replacing these, i decided to open up the factory ones. when i got them opened, i found the projector bowl to be burnt up. it is ridiculous that gm/cadillac won't recall them, even with so many reports of the dim low beams reported all over the internet(even on this nhtsa government website.) this needs to be investigated and action needs to be taken. it's not acceptable for people to just have to deal with either risk getting in a wreck, running their high beams 24/7 which is a safety concern for other drivers, or to shell out the money for aftermarket housings.

The front headlights are very dim where it looks like the lights are off when i am driving at night. i must turn on the bright lights to see normally at night when we drive. i received a recall notice to have lights replaced after we pay $800 a piece at cadillac dealer. i was ill and could not take the car in to have the issue corrected. after my surgery and my recovery time i called the cadillac dealer and was told that the recall notice had expired and they could not honor it! i believe this is a very dangerous problem and it should be fixed free of charge with no time restraints..

Tl* the contact owns a 2015 cadillac srx. the contact stated while driving at night the low beams were too dim to view the roadway. the vehicle was taken to a local dealer orr cadillac gmc (400 tx-63 spur, longview, tx 75601 (903) 757-6600) where it was diagnosed that the headlamps needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and was informed that the repairs would be out of pocket. the failure mileage was approximately 66,076.

In the past months, we have noticed that it seemed our headlights did not seem like they were on when driving at night. we have gotten out of our car numerous times to check and make sure that the lights are actually on. most recently when driving on a two lane road, the headlights seemed to flash and then make a number of flashing on and off movements. being that this was a road with no other lighting and our bright lights did not come on, it was very dangerous. i could not see ahead of me and it was raining. there were cars behind me and i couldn't see the road ahead of me. my husband talked to a mechanic and he said that there has been other cadillac owners with headlight issues. this needs to be addressed as it could cause a serious accident.

2015 srx with headlight issues. dim low beams restrict visibility at night. read about numerous complaints. cannot see while driving at night.

The dim head lights on my vehicle are so dim they are unusable making it difficult to even drive my vehicle at night or in the rain.

The headlights are very dim and not visible to drive at night. i am unable to see to drive back and forth to work. i work evening shift. this is very dangerous. there should be a recall on this matter.

The low beam head lights are dim making the car a safety issue to drive at night. there has been a class action lawsuit filed against gm and gm lost. gm indicates there is a problem but will not fix the issue. the dealership want $2200 to fix the problem with the same parts that that are causing the problem.

Headlight has become very deem and dealership does not have a replacement part.was told to give 2000 usd and be put on a waiting list to have headlights repaired.the headlights on this model is a problem

When driving at night, when on dim lighting, cannot see anything. very dangerous.

Rear lift gate is automatically closing, and doesn't stay open. i've been injured by this & have pictures of my bruises. i wasn't able to stop the lift gate from closing & was pinned in my trunk. this is very dangerous! i've read about similar situations on line. i'm very surprised there isn't a recall about this.

Dim headlights have become increasingly dim to the point i can hardly see the road at night. i don't have the moisture that others have reported. i have researched more about this online and found that the dimming is caused by the heat of the halogen bulbs deteriorating the reflective material in the head light housing. specifically the hella projection capsule used for the low beam. this deterioration is a slow process and goes unnoticed until finally it becomes to obvious to ignore. this is an ongoing issue reported by thousands of people. this is a defective part that gm refuses to acknowledge. when i talked the my local cadillac dealer they pretend to be oblivious about this problem.

Delaminating of cadillac cue, controls backup camera, gps, radio, bluetooth. factory default. *tr

2015 car drifts slightly to the right. even after an alignment and new tires. *tr

Headlights are so dim at night that it is unsafe to drive. had to replace the entire headlight units. airbag light on indicating it might not work. *tr

Vehicle's rear lift gate suddenly closed while in the open position and striking my sister while she loaded bags in the cargo area. this happened twice on 5/29/17. i returned home and have not driven the car since. i will take it in for service on 5/31/17. my sister was not injured, but she was shaken up, as the vehicle continued to press down on her body. a young child may have been seriously injured. the car was stopped in the park gear, with the motor on. in a shopping center.

While driving on the highway, the stabilitrak and check engine warning indicator lights come on. next a warning reads, "engine running at reduced power" and the car slows down. when i cut the car off and restart, the warning indicator lights reset and the car will drive normal.

My 2015 cadillac srx wheel cladding,hub caps, are coming off. took to dealer, hendrick cadillac norfolk va., because the cladding was rattaling and starting to come of the wheel. they said that the wheels were not covered by the manufactures warranty. when the cladding, hub caps, were manufactured the adhisive was not applied right and are seperating from the alloy wheels. they could possibly seperate from the wheel and cause an accident or hurt sombody.

Turns signals fail to work consistently when temperature drops below 20 degrees. car has been in for service and replacement of three body control modules and is back in again as same problem has occurred again. the signal problems happens even if the car is stopped, moving, turning, on all surfaces, etc . problem started fall of 2015 and continues to be an issue at this time. *tr

The lights are so dim, i am unable to drive at night. reading through the internet, it is a very common issue with the headlights in my make/model/year vehicle. it costs $2,000 to fix headlights, which is outrageous, when cadillac is aware of the issues and safety hazards! my lights are constantly dim and look as though my headlights are not even on at night. i do not feel safe driving my car at night, and due to covid, who has $2,000 to fix a problem that all of these vehicles are having and that cadillac already knows about.

The headlight is so dimmed now that i can hardly see if it is on at night. so dangerous when i driving at the night time.

We purchased a 2015 srx cadillac monday dec 14 2020. we had not driven it after dark until we purchased. the headlights are so dim we could barely see the road in a well lit highway. we were concerned we would not make it home. these lights are a hazard and it's very dangerous to drive after dark. something needs to be done before someone gets killed.

While i’m driving my driver seat moves forward and my brake and gas pedal do as well. it happens no matter if i’m on a highway or street and when i’m driving straight not sure if it happens while turning. doesn’t matter what speed i’m going either. haven’t crashed. nothing indicating something wrong on dash

2015 cadillac srx has a safety issue related to headlights. the light are too dim at night. this car should not be driven at night because of a collision that can result in death. gm knows about the problem but ignore it asking owner to replace the headlights with an existing design that even parts do not exists. gm must issue a clear warning to all owner about the danger of driving at night and issue an immediate recall and come up with a fix to the problem and not just a replacement of the headlight assembly with the same old design.

The headlights are very dim at night, making it difficult to drive on unfamiliar roads. i didn't notice it around town but my husband drove it recently and had a terrible time seeing at night on unfamiliar roads.

I've been having the same problem as another driver with the exact same situation. it seems like we're both having the same problem, and we're both being ignored. when accelerating, car lunges forward and kicks back when transmission is changing gears at relatively low speed. car has been brought to dealer (patrick cadillac in schaumburg, il) numerous times but dealer claims it is a normal condition. when pressed the service manger admitted it is normal but on the extreme side but refuses to remedy the situation. i believe the car is unsafe and should be repaired. gm corporate has been has been contacted on numerous occasions and is uncooperative and refuses to return any communication. when one pays the money to buy a luxury vehicle, one expects problems to be taken seriously and repaired.

While traveling on 295 s in ri .. i felt what i thought was a blow-out of my right rear tire. i lost control of the vehicle swaying all over the road losing control of the vehicle. luckly i went off the road onto the grassy area but was heading toward trees, i managed to turn slightly to only side swipe all the trees before coming to a stop. all the air bags side curtains deployed. when first responders arrived on the scene let got me out of the car. explaining about the blow-out they examined the tire to find no flat... they towed the vehicle, the mechanic called in the morning to report the issue was the suspension.... he stated the inner tire rod end was not touqed properly. my 2015 srx was totaled.

Tl* the contact owns a 2015 cadillac srx. the contact stated while driving at night, the headlights failed to adequately provide illumination for safe driving. the vehicle was taken to cadillac of lake lanier (2355 browns bridge rd, gainesville, ga 30504) where it was diagnosed and determined that the headlights need to be replaced. the vehicle was not repaired. the manufacturer was contacted and informed of the failure. the contact was informed that the vin was not subjected to a recall. the failure mileage was approximately 53,000. the vin was not available.

2015 cadillac srx. consumer writes in regards to headlights safety recall. *ld the consumer stated the dealer is charging for the cost of repairs on a safety recall. *js

Using the car for night driving was the first time for me in my recently purchased, used 2015 cadillac srx and as i was coming to a right turn lane in an intersection with similar oncoming traffic pattern and cars flashing brights, i dimmed my lights. i did not see the man riding a bicycle with his flashing bicycle lights, nor his florescent wear strips within a safe enough distance to avoid him when he decided to cross. fortunately, my passenger screamed just in time for me and he abandoned his attempt and decided to bail into a culvert ditch, i did not hit him. i stopped and his jeans were just torn and he said he was okay, but, i will not put those dims on again.

The headlights have become so dim that it is difficult to see to drive at night.

Recently noticed that while driving at night, low beam lighting is virtually nonexistent making it extremely unsafe to drive in darkness. a letter dated 2/28/20 regarding this exact issue was received but only gave until 5/28/20 to file a claim. i hadn't noticed any issues at that time and, due to covid-19, wasn't driving enough, and certainly at night, to notice this issue until recently. so, now there is no recourse with gm. called gm customer service today and got the "tough luck" message back - "you missed the deadline". this is a serious safety issue that should have been addressed as a safety recall, not a legal claim limited to a 90-day window during a lockdown. pathetic reflection on gm.

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at various speeds, the rear wheels swayed back and forth without warning. the contact initially took the vehicle to walters gm automall (505 n mayo trail, pikeville, ky 41501) where he was informed that the vehicle was not included in nhtsa campaign number: 14v571000 (suspension). the contact then took the vehicle to an independent mechanic who diagnosed the vehicle with a toe adjuster link failure and replaced the toe link. the contact attempted to reach the manufacturer but was unable to speak with a representative. the vehicle was repaired. the failure mileage was 56,462. *bf *tr

Crashno fireno injuries0 deaths0 the cue gps screen is starting to crack. in online searching i see that this is a common. according to the threads i have read this has not been declared a recall. why not? this can become dangerous since the q system has many functions such as backing up and other driving features. car is always garage kelp

2015 cadillac srx. consumer writes in regards to headlight failure. *ld the consumer stated the vehicle was taken to the dealer for a recall repair. the dealer advised to pay for the repair and be reimbursed at a later date. the consumer had not been reimbursed. *js

Tl* the contact owns a 2015 cadillac srx. the contact stated that after the rear hatch door electronically opened, the wife reached inside the tailgate area to put grocery bags inside when the rear hatch door erroneously released and came down striking the wife in the head. during the incident, the wife sustained a minor head injury. the cause of the failure was not determined. the local dealer ed martin cadillac located at 5400 s scatterfield rd, anderson, in 46013 was notified of the failure. the manufacturer was not notified. the failure mileage was 57,000.

The cue gps screen is starting to crack. my car has less that 28000 miles. in online searching i see that this is a common. according to the threads i have read this has not been declared a recall. why not?

This is the 3rd time my screen has cracked since i bough the car brand new in 2015. the cadillac cue/navigation/radio/siriusxm's screen is cracking again. cadillac has replaced the screen 2 times (once in 2017 and 2018). the screen has once again cracked. this is extremely danger as it make the screen unusable including the camera system. the car is always parked when this happens.

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving, the rear end of the vehicle started to sway. the contact stated that while his wife was driving the vehicle, the steering sensor became inoperable. the traction control warning light illuminated. the vehicle was towed to the arnie bauer buick gmc cadillac located at 5525 miller cir dr, matteson, il 60443, (708)720-7350, where it was diagnosed that the tow link adjuster separated and caused the steering sensor failure. the technician stated that the vehicle was not included in nhtsa campaign number: 14v571000 (suspension). the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 74,926.

Engine light appeared on and off. vehicle was taken to the mechanoc for diagnostic. codes appeared for timing chains and camshaft. also z

The headlights on low beam do not project light. i have to use my high beams at night, which causes on coming traffic to shine their high beams in my eyes. the low beams are so dim that i have stopped driving my car at night.

The low beams on the car do not wrk. they are not bright enough to see at night without turning on high beams. new bulbs have been replaced

Spider cracks all on my cue screen

I parked my car outside a friend's house in troy, michigan. after about 5 hours or so, i went to leave and the entire screen looks like it had shattered on the inside. it is a circular pattern and is not cracked from the outside. i looked this issue up and it appears there is a class action lawsuit for this issue. my dealer told me it would cost approximately $1300 to fix, which i am extremely unhappy about as a vehicle should never do this.

Delaminating of cadillac cue, controls backup camera, gps, radio, bluetooth. factory default.

Headlights are so dim at night that it is unsafe to drive. had to replace the entire headlight units. airbag light on indicating it might not work,

Bought my cadillac 2015 srx last april 2019, is has been thru one winter. just a few months back noticed a burn in the seat back down at the bend while cleaning the car. took my car to quantrell of lexington, ky dealer and they will not cover the replacement and stated they called the manufacturer and they will not cover the replacement. i was told it was a seat warmer malfunction. it is a miracle that my car did not catch on fire. the cts models were recalled for this very reason, but the will not recall the srx's. i have seen many complaints online for the srx. i should not have to pay to replace my seat and seat warmer when this is a vehicle safety issue. *tr

2015 car drifts slightly to the right. even after an alignment and new tires.

Tl* the contact owns a 2015 cadillac srx. the contact stated that moisture entered the headlamp which caused the headlights to shine dim while driving at night or in low light conditions. the contact received a letter from the manufacturer where they have acknowledged a defect with the headlamps. the contact was provided a timeline in which to have the headlamps replaced out of pocket and would later be reimbursed by the manufacturer for the replacement of the headlamps. the contact took the vehicle to service chevrolet cadillac (1212 ambassador caffery pkwy, lafayette, la 70506) where the vehicle was inspected and it was confirmed that the headlamps were defective. the vehicle was not repaired due to the replacement headlamps not being available. the manufacturer was made aware of the failure. the failure mileage was 80,000.*dt*jb

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at night, the headlights were very dim and failed to project a headlight beam enough for safe vehicle operation. the contact stated that on one occasion while driving at night while making a turn, the contact almost went off of the roadway due to insufficient lighting from the headlights. the vehicle was taken to val ward cadillac, inc (12626 s tamiami trail, fort myers, fl 33907) where the contact was informed that the failure was due to a manufacturer’s defect in the design of the headlights. the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the failure. the failure mileage was 65,000.

Tl* the contact owns a 2015 cadillac srx. the contact stated while driving 35 mph, the that beam projected from the headlamps were insufficient to illuminate the roadway, which made it difficult to safely operate the vehicle after dark or in low light conditions. the vehicle was taken to cadillac of memphis located at 5433 poplar ave memphis, tn 38119, where the vehicle was diagnosed and the contact informed that the headlamp assemblies needed to be replaced. the vehicle had not been repaired as of yet. the manufacturer was informed of the failure and a case was filed. the failure mileage was approximately 58,500.

Received a safety notice from cadillac as part of class action lawsuit. headlights may be subject to dimming and/or complete loss of the headlights due to corrosion from moisture within the sealed headlight unit. took my 2015 srx in for service and they said the headlights need immediate attention. because this is not a recall it is up to the individual to pay for the repair and then seek reimbursement from cadillac. due to the extreme safety concerns,loss of headlights and potential for a nighttime crash with resulting injury or death, i'm asking you to investigate this for a potential recall. because the unit is sealed, i can't provide photos that support my claim that moisture has built up inside (behind) the headlights. this has been a known problem for over a year and may have resulted in crashes and injuries that are unknown to me. *tr

Tl* the contact owns a 2015 cadillac srx. the contact stated while driving at night, the low beam headlight was not adequate for safe driving. the contact stated that it was difficult to see at night while driving. hilton head cadillac (1090 fording island rd, bluffton, sc 29910), was contacted and informed of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 33,000.

Unable to drive vehicle at night due to malfunctioning low beam headlights. they appear to be on but only produce an extremely dim light. so dim it’s as if they are not on at all. this forces you to use high beams which blinds oncoming traffic. extremely dangerous and apparently a problem for most srx owners. amazingly there is no recall for this deadly mechanical failure.

My certified 2015 cadillac srx left the dealership as an unsafe vehicle! the headlights (or lack thereof) are barely visible at night or in the rain. while using the headlights, there is not much difference when the switch is off or when it is on. this has led to several "close calls' while driving. in researching this problem, it appears there are tens of thousands of 2010-15 srx's that have unsafe headlights. but yet, no recall. i am wondering how many more complaints it will take? then to add the two lawsuits, and still nothing except for a half-hearted letter from cadillac "offering" to reimburse the out-of-pocket expense to fix the problem. in review, i purchased my first cadillac, expecting a top of the line vehicle. in return, i now have a vehicle that i can only drive during daylight hours and sunny weather.

Defective headlight lamps,have drive with high beam lights on at night,general motors neglecting to recall this safety violation.

Cadillac sent me a letter advising that my car may have an issue with moisture in the headlights. their proposed solution is to have me pay my dealer just to inspect the car, then pay the dealer to replace the headlights if necessary, then file a claim for reimbursement from cadillac, which they may or may not approve. my dealer confirmed that process and told me that my out of pocket cost would be about $1,700.00. shouldn't this be safety recall that cadillac would fix without me having to pay first and then wait for months to possibly be reimbursed? thanks for your assistance.

A warning light on the cue system has locked and will not work. this is a safety hazard while driving. the vehicle was moving.

Q screen cracked and spreading, radio glitches freezes jumps and quivers on stations

Low beam headlight very low replaced bulb and still goes dim. moisture gets inside the headlight assembly.

Required headlight replacement due insufficient beam causing it to be extremely dangerous driving at night. requesting reimbursement

My right headlight is so dim i have to use my brights when driving at night. cadillac replaced the left headlight about a year ago because it was so dim. i have tried to get along with the right being so dim but it is not safe. i work 2 or 3 nights a week so it is difficult. it is that way whenever the lights are on.

The headlight is dimmer at night and visibility is very low.

Headlight moisture is causing very poor visibility. in march of 2019, i received a letter stating that my vehicle was part of a class action lawsuit and that if i wanted to have the headlights replaced, i could by paying out of my pocket and then would be reimbursed. the class action lawsuit was for 2011 - 2015 models. my vehicle is 2015. at the time that i received the letter, there was no visible signs of a problem, checked by myself and my husband who is very good with cars. now, less than 1 year later, i can't even tell when my headlights are on. if i am not driving on a road that has street lights, i cannot see. it's a serious safety issue. given that i mainly travel on roads that have street lights, i was unaware of the deteriorated situation until very recently. i contacted cadillac who offered me no solution aside from taking it in to get it diagnosed at a cost to me. then i am supposed to call them back so that they can see what they can do, no promises of any type of monetary reimbursement. so basically, i got nowhere with cadillac who seems to be more concerned with their bottom line than safety. the class action lawsuit should have been a recall. think of it this way, 2011 owners had a long enough time to see that the headlights/covers would eventually get moisture in them causing the problem, but 2015 owners had a much shorter window of time. the cost to replace them is about $1500, which i didn't spend given that when i received the letter, there was no issue. this is a serious safety issue that occurs gradually over time and needs to be addressed by way of a recall so that cadillac has no choice but to resolve the issue and back their product by making the situation right. taking the safety of cadillac owners as a serious matter as opposed to trying to save money by not doing a voluntary recall.

The headlights on my cadillac srx are very dim. it is almost impossible to drive in the dark without using the brights. a class action law suit has been handled in california and florida but nothing done anywhere else. i filed a complaint with cadillac but was told that they are aware of the situation and in the planning process for the remedy. per my research, the headlights are allowing moisture to get inside which is causing damage to the lights and wiring. the lights are not out but just go dim. i asked the dealership and the cadillac customer service representative if replacing the bulb would help and they stated that the entire unit would have to be replaced. at this point, my lights are so dim that it is becoming nearly impossible to drive in the dark in unlit areas. i was hoping that cadillac would show responsibility for this issue but it appears they are waiting on your department to issue a recall. per the dealership, this issue could cost between $1800-$3000 to fix and they are well aware of the problem. i am not familiar with the process and in no way think that one complaint merits a recall but it is my hope that your department, or the governing agency, will look into this ongoing issue. it is a major safety concern for myself and many others. please let me know if i can provide any more information. i would like to be helpful in hopes of getting this issue fixed without spending thousands of my own money.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the luminescence from the headlamps were inadequate for safe night time driving. the vehicle was taken to cable dahler located at (1151 w. 104th st. kansas city, mo) where the vehicle was diagnosed that the head light assembly was defective and needed to be replaced. the vehicle repaired. the manufacturer was notified of the failure but no assistance was offered. the approximate failure mileage was 53,000.*bf*jb

Tl* the contact owns a 2015 cadillac srx. the contact stated that vehicle headlights low beam was inadequate for safe vehicle operation. the contact was unable to see the headlight low beam as projected. the vehicle was taken to pioneer chevrolet 1315 pike street, marietta, ohio 45750 phone (740)-236-4928, for inspection. the contact was informed that the headlamp assembly needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted nor informed of the failure. the approximate failure mileage was 31,000.

My 2015 srx headlights all of a suddenly started to go dimmer and dimmer. my husband changed it several times and bought higher watts and nothing worked. i called the dealer and they said there is no recall for my vehicle. i have to ride with my brights on in order to see.

I just purchased this car on 1/25/2020. it was daylight when i paid for it and drove it 2 hours to home with low beam lights that made driving very hazardous. i would have returned it if they had still been opened and i hadn't paid cash. please recall this before someone dies on virginia county roads and a wrongful death suite is filed.

The headlights are very dim making it very difficult to drive at night. this is very dangerous in areas that are not lit up. i can’t tell where the edge of the road is and cannot see the center stripes on the road. i don’t attempt to drive at night in the rain. this is an accident waiting to happen. i would like to enjoy my vehicle no matter the time of day or night, rain or shine. please correct this problem for all vehicles with this issue.

When driving at night the lights are so dim i can’t see anything and i almost wrecked and hit a curb with my kids in the car and i just recently bought my vehicle on jan 7th 2020 and it’s now jan 24 2020

2015 srx headlight issue in january 2020, we noticed that the low beams on our vehicle no longer cast sufficient light to be able to adequately see the road at night. the beams are so dim there is no discernible difference between the lights being on, or off when on the low beam setting. the high beams appeared to be unaffected. i began researching the issue on line and learned that the 2010 to 2016 srx models all had this design and manufacturing defect. according to multiple reports and explanations, including information derived from class action lawsuits, the headlight assemblies, which are supposed to be sealed, were designed and constructed in a way that allows moisture to accumulate inside the sealed assembly, causing multiple problems that result in low beam failure. it appears that additional class action suits have been filed. i have not found any details on those additional suits. given that this is a known, recurring, serious safety problem with this vehicle, nhtsa should immediately investigate this issue, publish its findings and take whatever action is appropriate to coerce gm to fix the design and manufacturing issues with these headlight assemblies, and replace them on all affected vehicles through a nationwide recall at no expense to owners of its srx vehicles. see attached, more coimplete description.

The headlights on this car are extremely dim, when driving at night where there are no street lights, it is as if i have no headlights on at all. i drive river road home nightly and i have nearly missed my turn onto the street and into a ditch because it is so dark. i spoke with the service department about this and they acknowledged that there is a problem with these headlights.

The headlights are extremely dim and are a hazard for night driving.

My headlights gradually became more darkened where i didn't realize they weren't working properly. i eventually started running off the road on curves. my son thought they weren't even turned on when he drove it. i did receive a letter about moisture causing some problems in illumination but they never exhibited moisture that i could tell. i finally took it in and the dealer said all the reflective material had fallen off. it cost $1700 to replace with basically the same configuration of headlights. i have sent in my letter with the bill but haven't heard anything back since sending in late october.

The headlights on my car are very dim. it is difficult to see anything at night without the brights. the brights do operate normally. i have changed the bulbs to halogen type at my own expense but it did not make a difference. the left light seems dimmer than the right one but both are very dim. this is a terrible safety issue. i have contacted gmc dealer and their only solution is to change the headlight assemblies at great cost over $2000 with the same assemblies that have failed. reading problem descriptions online i find that the light assembly seals are bad and water enters the "sealed" assembly thereby causing condensation that dims the lights.

The low beam headlights continue to get less effective. when purchased two years ago they were fine. they have continuously lost brightness to the point they are barely brighter than parking lamps. this makes it very difficult to see anything more than 15' in front of the car when the bright lights cannot be used. it also reduces the visibility of the car at night causing other drivers to change lanes immediately in front on highways and pulling out in front on other roads. this is extremely dangerous! why has this not been recalled??? the manufacturer has produced a defective product that endangers the driver and their passengers but wants them to spend over $600 to replace the assemblies. this is a common problem, not a fair occurance. it is more dangerous than items that have already been addressed by the nhtsa! why are families being left in danger?

Tl* the contact owns a 2015 cadillac srx. the contact stated that while operating the vehicle at night, the front head light illumination was inadequate causing a visibility hazard to the driver. the vehicle was taken to the local dealer baierl cadillac(10430 perry hwy, wexford pa.) who replaced the light bulbs but the failure continued to occur. the manufacturer was not notified of the failure. the failure mileage was 28,000.

The headlamp lighting on this vehicle is totally inadequate. when driving at night it is necessary to leave the lights on bright constantly; when on dim the lighting is absolutely not sufficient to provide safety. we have had to completely stop driving this car at night due to this situation. this issue is compounded when attempting to drive in the rain, even a light rain. we have more than once had to pull off the road and wait for better conditionse starting up again. this is not acceptable performance in a modern vehicle. i have reported this both to the dealer and cadillac and have not been given an appropriate solution. if i replace the entire system it will be replaced with an identical one.

Tl* the contact owns a 2015 cadillac srx. the contact stated that after turning on the vehicle and waiting a moment to drive, there was smoke and noticed that there were flames coming from her front drivers seat which was when she jumped from her seat as her pants caught fire. the contact sustained burns to her glutes. there was no medical attention sought. the contact stated the vehicle was towed to a dealer (michael cadillac located at 5787 n blackstone ave, fresno, ca 93710 (559) 431-6008) where it was pending to be diagnosed. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 61,000.

While driving, headlights are so dim at night that it is difficult to see a short distance ahead on city treets or highways. apparently moisture gets into the light fixture. cadillac had a recall for it for 90 days. the problem didn't occur until months after it closed. recall claim 1022551. it should have been a required recall or at least open if the issue occurred.

Tl* the contact owns a 2015 cadillac srx. while driving at 20-25 mph, the headlights were dim and failed to produce adequate light to view the roadway. the vehicle was taken to cadillac dealer (1507 w ogden ave, naperville, il 60540 (630) 355-2700) where it was diagnosed that the bulb needed to be replaced. the manufacturer was contacted who provided case number 9-566-3842749 and informed the repair was not covered under warranty. the failure mileage was 49,965.

While operating the 2015 srx4 last night on an interstate then two lane state road in a light rain, the low beam headlights barely illuminated the roadway. the brights were fine but when meeting oncoming traffic and switching to low beam, it was if the lights were not working at all. there were several times that i could not even see the painted lines on the side of the road. it was extremely dangerous and unsettling. today i find online that there are numerous complaints about the low beams being unacceptable and dangerous. i concur. the poor quality of lighting will end up causing an accident or getting someone killed. this appears to be a known problem to cadillac and gm.

Moisture has developed in the headlight assembly, corroding the reflective elements and making vision at night very dim and unsafe. this happens under any conditions requiring headlights. there are hundreds of complaints about this if not more-simple google up cadillac srx headlight problem. gm has reimbursed a few owners as a result of a lawsuit limited to a couple of states, but has not owned the problem. please look more into this issue.

The headlights on low beam have become so dull to create a safety issue with limited visibility. mechanic claims that the bulbs ar ok and doesn't know why. i have seen many other people having the same complaint and feel that gm should issue a recall to correct.

Headlights are so dim that it requires high beams at night.

Today, i paid $1789.01 at ron carter cadillac dealership, friendswood, tx, to replace two headlamps on my 2015 cadillac srx. several months ago, i notified the dealership that lights were so dim on car that i could barely see at night. it pained me to pay for this, especially when i found out it has been an ongong problem and no recall has been issued. i expected better quality from cadillac.

Lights on 2015 cadillac srx luxury trim are very dim...almost to the point where no light is seen at night. have been like that for over a year. i took it to the cadillac dealership to check for moisture issues and was told that was fine. it was just the headlights...and nothing could be done. dealership was very ineffective. light output continued to worsen to where they are now. i constantly drive with bright lights. i can't see lines or turning lanes without proper lighting. i have also dodged accidents a few times due to other cars not seeing my lights. at night, i do not feel safe driving. i fear for the safety of others as well. i have emailed and called numerous times to no avail. again, when driving with headlights that do not shine properly i can't see turning lanes and honestly my depth of vision is very low. things, animals, have happened on my car at the last minute due to lack of lighting.

Dim headlights causing inability to see road at night.

Tl* the contact owns a 2015 cadillac srx. while driving various speeds, the headlights were so dim that the contact could not see the road. shaheen cadillac (5901 s pennsylvania ave, lansing, mi 48911, (517) 393-5600) was contacted and stated that the failure was well known and informed the contact to bring the vehicle to the dealer for diagnostic testing. the vehicle was not diagnosed and the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was approximately 50,000.

I've had nothing but problems with this vehicle! the battery went out a week after i had it, the entire dash had to be replaced after a year, then the freaking headlights were so dim that i could not see at night. i had the bulbs changed twice and still could not see. took vehicle to dealership and they said the only way to fix it is to replace the entire headlight system, which cost me $1600! this is supposed to be a cadillac ….the best of the best!!! i will never buy one again!! the frank kent dealership in fort worth tx said that if i submit my request to cadillac, they may reimburse me, because they have done so with some customers in the past. here i am and i am submitting it to you! please help me! i am a single mother and need to get my money back!! contact me at [xxx]. my address is [xxx]. thank you! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2015 cadillac srx. while operating the vehicle at night, the low beam headlights illuminated extremely low. the cause of the failure was not determined. quantrell cadillac (1490 e. new circle rd, lexington, ky) was notified of the failure. the manufacturer was not notified. the vin was not available. the failure mileage was 83,000.

The low beam headlights are so dim it makes the car undriveable at night. the dealership stated its a know problem and would cost about 1500.00 to fix. this car is unsafe to drive at night. i have found its been going on for years on the srx. please help. should be a recall on this unsafe car.

Our 2015 cadillac srx has extremely dim low beam headlights. they are so dim that we are afraid to drive the car at night. when we do drive at night, we drive with the high beams on because they have not be affected by the defect yet. driving with the high beams on at all times is hazardous to other drivers, but the low beams are so dim, it is nearly impossible to see the road. there have been several class action lawsuits, but to date, gm refuses to address the flaw in the headlight assembly. according to the lawsuit, the seals gm used in the exterior headlight housing units wear out and deteriorate and allow moisture to accumulate and condense from the air that flows through the vents. however, the vents for the housing units are defective because they interfere with the flow of air through the faulty seals of the headlights. the condensation causes headlight problems that include failure of the bulbs due to corrosion of the components such as the igniters, in addition to electrical shorts that occur. since 2011 and in an effort to do something about owners complaining about the headlights being too dim or failing completely, general motors allegedly issued a customer satisfaction program and several technical service bulletins (tsbs). but the plaintiffs claim gm's efforts haven't fixed the dim headlights.

Tl* the contact owns a 2015 cadillac srx. while operating the vehicle, the low beam headlights illuminated very dimly, which created a visibility hazard to the driver. the cause of the failure was not determined. the manufacturer and cadillac norwood (700 providence hwy, norwood, ma 02062) were notified of the failure. the vehicle was not repaired. the failure mileage was 41,000.

Tl* the contact owns a 2015 cadillac srx. while driving 55 mph, the headlight illumination was dim and prevented the contact from driving at night. there were no warning indicators illuminated. the vehicle was taken to bob brady cadillac buick gmc (located at 1500 koester rd, forsyth, il 62535, (217) 875-2110), but was not diagnosed or repaired. the manufacturer was not notified. the failure mileage was 25,000.

Tl* the contact owns a 2015 cadillac srx. while driving at night with the low beam headlights activated, the illumination was extremely dim and caused a visibility hazard. the cause of the failure was not determined. sterling mccall cadillac (10422 sw freeway, houston, tx) and the manufacturer were notified of the failure, but no assistance was offered. the failure mileage was 25,000.

Headlamps have become very dim which causes an unsafe condition when driving at night. in order to see the road i must use high beams. i am constantly switching off the high beams when an oncoming car approaches. dealer has stated the problem is not the bulb but the projected lense in front of the bulb. the problem has gotten steadily worse.

Tl* the contact owns a 2015 cadillac srx. while driving at night with the low beam headlights activated, the illumination was extremely dim and caused a visibility hazard. the cause of the failure was not determined. sterling mccall cadillac (10422 sw freeway, houston, tx) and the manufacturer were notified of the failure, but no assistance was offered. the failure mileage was 25,000.*jb

The low beam headlights are so dim its like you don't have any headlights on at all. the high beams work perfect. its very dangerous to be driving this vehicle at night since the lights don't work properly.

I was driving down a city street at night at approximately 10 mph and my friend informed me that my head lights did not look like they were on at all. since this incident, i asked another friend to drive ahead of me on a dark city street and tell me if my lights were on. his response was, "yes they are, but very dim. i am very worried about you driving at night"!!

Headlights are almost non existent during night driving, first noticed driving at night on state highway 35 from bay city texas to palacios texas november 13 2019 during intermittent rain showers...had to use brights to get any down road illumination.

While driving on i-95 at night, with oncoming traffic, legally forbidding the use of hi-beams, a deer, i believe, suddenly crossed the road, 50-75 feet in front of my vehicle. the low beams on the vehicle are so poor i was unable to see the deer until it was directly in front of the vehicle. i had to slam on the brakes and violently swerve to the right, leaving the road surface in a sideways slide, crossing the shoulder and finally stopping on the grass, heading down hill, only inches from a post. this lack of efficient head lighting, now known to be from headlight unit seal failure leading to low light levels from the projectors, caused this accident. the passenger struck her head on the passenger window and suffered a bump and bruise to the right side of her head. it is now my understanding that mitigating this seal failure will cost me about $1600.00 at the cadillac dealer. additionally, i understand that the only replacement available from cadillac is the same unit that has failures and that no upgraded unit has been made. additionally, i understand that cadillac has been found liable in a class action suit regarding these faulty headlights in florida and california, however, not in my state of residence, although, coincidentally, my accident occurred in florida. these 300,000 vehicles need to be investigated from model years 2010 to 2016, as they all use the same halogen headlights. it is only a matter of time, unless already occurred, until loss of life is suffered from these inadequate headlight units. my partner, the primary driver of this vehicle, is now afraid to drive this car and will not drive it in any condition other than daylight, causing hardship on us.

Moisture collects in the headlight assembly which causes the low beam headlight effectiveness to seriously reduced. the lumens projected onto the road are so low that it is almost like driving without your headlights on. this presents a serious night driving safety situation. the dealer and gm admit there is a problem with the headlight design but will do nothing to correct it.

Low beam headlights do not provide enough light to drive safely at night. this problem is known by gm and they refuse to honor the repairs. many forums discuss this since it involves the cadillac srx from 2011-2015. all they go is replace the weather stripping around the light but that is not effective. my wife and i are pretty much confined to daytime driving because the low beams are so useless at night or in the rain that you really would be better off with candles. i was forced to drive for an emergency last night and almost had an accident on a country road because the lights did not light up the road good enough to see where i was driving. service center said there was nothing they could do but there is. they have better headlight assemblies but will not replace them. gm just stalls and stonewalls the customer. i had the brightest low beam bulb replaced in both lights but the headlight design is the problem. most expensive peace of trash i have ever owned. been dealing with this since purchasing in 2017.

While driving my 2015 cadillac srx at night with my headlights on low beam the visibility is so bad that you might as well be driving with no headlights on at all. most of the time while driving at night i have to drive with my headlights on high beams all the time because if not i cannot see anything. we have replaced the bulb in our headlights several time and this did not fix the issue. we researched and did not find a recall about this, which was surprising because this is a huge safety hazard. this happens anytime the headlights are on, whether you are driving down the road, sitting in the vehicle in the driveway or parking lot at anytime when you turn the low beams on for the headlights the remain dim and does not project light enough range of light to be able to drive safely while the low beams are in use. very frustrating and nerve rattling.

Very bad visibility driving after dark. the headlights are very dim and it’s difficult to see the road and surrounding area while driving at night. i’ve contacted a local auto repair shop and they stated this was a ongoing problem with the vehicle i drive. i purchased the vehicle used and no mention of the problem was given. i feel it’s a safety hazard that can result in serious accidents. i currently drive using high beam which also causes a hazard. i live in a rural area with few lighted roads.

I’m writing to you about an incident that took place on may 18, 2019. my husband and i were traveling home in our cadillac srx at about 6:00 pm our car suddenly spun out of control as we heard a bang, throwing us across three lanes listening to cars screeching all around us on the nj turnpike, we then hit into the side of a tractor trailer, pushing us back again across the three lanes until we finally stopped in the far left lane. our insurance company has come to the conclusion that this was a faulty issue with the vehicle. to be exact it was the rear toe link adjuster lock nut torque. the next day i called my family to tell them what had happened. about two hours later my sister called me back and said “there is a recall on your vehicle model. it involves the rear suspension.” (bulletin no: 14457c; rear toe link adjuster lock nut torque) she gave me the website where you can enter your vin # and check to see if the vehicle was part of the recall. our vehicle was not on the recall list. i checked again and again. i checked my paperwork from when i purchased the vehicle (used but certified, off of a lease) and the carfax. no recall. after having the insurance company inspect the vehicle, they, in fact, stated that the accident was caused by the rear suspension (rear toe link adjuster)

We drive a 2015 cadillac srx. i work in real estate and went out to one of my homes to remove the signage after the home had sold and when i went to let up the hatch to place the sign in the back of the vehicle the hatch would not open. after several failed attempts of trying to open the hatch from the push button at the rear of the vehicle i thought i would try the button on the inside of the drivers door, still nothing it will not open. did some research, spoke with some other gmc/cadillac owners and mechanics we was told that this is a common issue with their vehicles and that there was no recall for this issue either. and during our research we was told that water leaks into the area where of which the lift gate module kit is stored on the left rear of the vehicle this of course if what made the computer board to burn out. looked up to see if there is a recall on this and like several other issues we have experienced there has not been a recall to fix this problem either.

The lights on my cadillac srx is almost nonexistent. i am not able to drive my car at night because i have no low beams!! the dealership told me it would be 1800.00 to replace them but they will be replacing them with the same kind i have in there so in 4 years i will be paying another 1800.00.gm knows of the problem but will do nothing about it

Drive a 2015 cadillac srx and the display screen has completely went out. cannot listen to the stereo, use the back up camera, or anything. luckily, we were able to figure out where to push to control the temperature. we have been told by several cadillac owners and mechanics that this is a common issue with cadillac vehicles. did our research and was not able to locate where there was a recall for this. fortunately, we carry the extended warranty, unfortunately, we are limited as to where we can take it to get the work done. very frustrated and disappointed.

I have a 2015 srx cadillac with the front passenger head light very dim. it became dimmer over a period of time, causing you to not be able to see while driving at night and almost impossible to see at night during a rain storm. this is in my opinion is a major safety hazard/ issue

Low beam headlights make it hard to see at night. the infotainment system works intermittently.

Headlights unsafe. i bought my 2015 srx new, and from the outset the low beam headlights were very dim. visibility is so poor that i can't safely drive my srx at night; my 4-year-old $50,000 srx has only 13,000 miles on it. the dealer quoted me ~$300 to replace with non-gm bulbs but can't guaranty that the problem will be fixed and won't give me any sort of warranty on the repair--even though my srx is still under factory warranty. in fact, every online review states that replacing the bulbs will not correct this issue. obviously, the defect goes beyond the bulb itself. this is a major safety issue and is a known issue with the srx. a simple google search returns thousands of customers complaining of this safety problem which gm fails or refuses to remedy. nhtsa, please intervene here and make gm permanently fix this defect, whether that means replacing the entire headlamp assembly, or new seals, or new bulbs with some sort of warranty. my safety, and that of my children and others on the road, is at great risk until this defect is corrected. [note, i had to select a date of occurrence, so i chose today's date; but this is an ongoing problem that started shortly after i purchased the vehicle in dec. 2015 and has gotten progressively worse over time.]

Stabilitrak (etc) engaged during highway driving on dry road nearly causing a wreck by slowing the vehicle abruptly below 20mph. "engine power reduced" illuminated. accelerator position sensor (aps) code in the ecm. less than 6000 miles after dealer replacement of aps and fixing connections, same dangerous slow down from highway speeds. events not reproduced for dealer.

When i am driving in the dark both of my headlights are extremely dim especially on the interstate. i am unable to see short distances in front of me and it has become a safety issue. i have had the bulbs replaced twice with different types of bulbs and it did not help at all.

Low beams so dim you can’t see at night. dealer reported yes it is a problem, you will have to replace entire headlight with non dealer led headlight to resolve. tried to send me to his sons shop to resolve problem. i have replaced the bulbs with new bulbs which did not resolve. i have to drive with high beams to see at night. this is a major safety issue. purchased car in 2018 and after researching problem see it is a problem with all srx not just mine. cadillac dealer won’t repair/replace or fix problem.

On several occasions over the past 3 months the car would "jolt" while accelerating in the 20 to 30 mph range so bad it felt like i was hit from behind. felt like the transmission got caught between gears. took the car to the dealer and had to pay over $275 for diagnostics and reprogramming even though car was still under the power train warranty. the dealer did not know if this was the fix. very disappointed this wasn't covered under the warranty.

The cue system is totally unresponsive. i have around 57,000 miles and bought this car as a certified used vehicle with around 30k miles. the cue system worked when i bought the car but certain icons later stopped responding while the mileage was under 50k. and now nothing responds. i called customer service they told me to open the door while the car was running then turn off the car and count to 30 and that should unfreeze the cue. this did not work. i am told it will cost anywhere from $1200 to $2500 to fix the cue and other cadillac owners reported in forums that the fix will eventually stop working. according to the forums and what i could search this issue has impacted 2013 - 2016 models. gm should pay for this fix and the fix should be permanent. i love the srx but will never buy another gm product. this cue screen freeze is while in park and drive. i try sending navigation from the cadillac app and it does recognize receiving the map but won't load or go to navigation. when i touch the home button it will go back to the main screen but the freeze prevents any changes. i cannot use the navigation, sync the temp or modify any settings. it is totally frozen.

Sealed headlight assembly fails causing irreversible condensation buildup that diffuses low-beam headlights to the point of being unusable. headlights are so dim that turn signals illuminate the roadway much more brightly than the headlights. happens in all operating conditions, stationary, in motion, and on all types of roadway. i have a video showing just how diffuse and dim the headlights are.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the lights on the vehicle were very dim, which made it difficult to see when driving at night. cadillac of birmingham (1677 montgomery hwy, vestavia hills, al 35216, (205) 588-4478) stated that the failure was well known and the entire lighting fixture needed to be replaced at the cost of approximately $1,800. the manufacturer was not contacted. the failure mileage was 28,000.

I had my cruise control set to 70 miles per hour and when it was time to exit the highway, the cruise control would not turn off. i entered a one-lane elevated exit. i applied the brakes, and while going 50 mph, was trying to turn the cruise control off at its switch. i shifted the car into neutral and when i put it back into drive the car started to accelerate again. i tried this more than once. i had difficulty maintaining control of my vehicle. after getting off the exit, i brought the car to a stop by placing it in neutral. i was now at the entryway to dfw airport and had my vehicle on the shoulder. after turning the car off and back on i hoped that maybe i could drive it to a parking spot, as to call a wrecker at that moment would cause me to lose my expensive ticket for an overseas flight. after i turned the car back on, i tried to take off to merge with traffic and found that my car would not get up to speed so i pulled back onto the shoulder. i tried this again and realized that my foot did not reach the accelerator as it normally does. not only had the cruise control failed to turn off but the accelerator was now stuck down. i hit the accelerator with the heel of my foot and it dislodged. i was able to drive the car to the closest parking lot. upon my return i had the car towed as i was fearful of driving it.

Passenger side exterior headlamp went out suddenly while traveling. it was raining and when my husband checked the lights noticed that there was a lot of moisture inside the headlights. we assumed the bulb just went out but we changed the bulb and it still didn’t work. we had to travel 5 hours home hoping we could get there before dark and nervous the whole time thinking the other light would go out in the dark and possibly cause an accident. we were lucky we made it home right at dark. we still cannot get the light to work and i am afraid to drive it at night. it only has 21,000 miles on it. i started doing research and seen several issues with the exterior headlamps and i don’t understand why gm or cadillac has done a recall to have these issues fixed since it is a severe safety issue.

For months now i have been having problems with my brakes. they all of a sudden go hard and don’t brake as easy as they should also take a lot longer to break and have to push down further and all of a sudden a day or two later it’s gone. it comes and goes randomly. i told the dealership they said they don’t see a problem and have no recalls.

I purchased a used 2015 srx cadillac in 2017 with 26,000 miles on it. progressively the headlamps (low beam) have gotten dimmer and dimmer to the point that i am now having to drive my car with the high beams on because i cannot see the road in front of my vehicle. the car is 4 yrs old now and has 70,000 miles. i travel frequently at night and i do not feel safe in this car now. if a person were walking along the road or a deer were to run in front of my vehicle even at an adequate distance for any other car i have ever driven, i would not see it in time to avoid an accident. i also fear running off the road because i can barely see the lines. i have contacted my dealer, and am waiting for a response. i have done a lot of research on this issue and many people are reporting this same issue with the srx models 2010-2016. they report issues on forums and some have even experienced rollovers and ending up in ditches due to limited visibility at night. many older people drive cadillacs and they have even had their dealership question their eyesight. there has been a class action suit about this issue, but apparently it has been dropped in all states but fl and ca. i work for a major truck manufacturer and i know that you are the government agency to involve on such serious safety issues as this. i hope that you will look into this issue as many forums have reports of people saying gm is up for a suit if they end up having a fatal crash from the dim lighting. i have also read that gm refuses to acknowledge the issue. even when the headlamps are replaced by the dealer, the issue is reported to return. i doubt the headlamp quality issue has ever been addressed with any kind of modification to resolve the issue by gm. read this forum for more reports of this issue http://gmauthority.com/blog/forum/cadillac-forum/. i trust your agency will seriously examine this issue.

Lights are noticeably dim while driving in rainy weather. visibility is more difficult at night. my passengers were asking me were my lights even on because they felt unsafe. cadillac offered a reimbursement. i feel that this is a safety.

The drive shaft needed to be replaced at 65,000 miles. the headlights look like they are not on at night when you are driving. there have been 2 class action lawsuits won in california and florida for these defective headlights. i don't know why they would not include all the cars that had these headlights because they are all defective. if i would have known this i would not have bought the car. i have owned it 4 months and the touch screen cracked, driver assist seat control stopped working, the drive shaft needed to be replaced and the headlights do not look like they are on at night. i feel like i have to drive with my high beams just to see adequately and safely.

Tl* the contact owns a 2015 cadillac srx. while driving at night, the low beam headlights did not provide adequate lighting and created a visibility hazard. silver star cadillac (3601 auto mall dr, thousand oaks, ca) and the manufacturer were notified of the failure. the vehicle was not diagnosed or repaired. the vin was not available. the failure mileage was 44,000.

The built-in backup camera sometimes fails to work correctly. normally, the backup camera image and guide appears on the center screen a few seconds after shifting into reverse. however, occasionally the video feed from the backup camera does not show when in reverse. instead, the display is a solid bright green color. the backup angle guides are still overlaid on top of the green image. when the vehicle is turned off and restarted, the backup camera will usually work properly again. the issue is intermittent. the lack of a working backup camera severely compromises visibility when reversing.

My 2015 cadillac srx has a headlight problem. useing low beams you can not see very well at night. i replaced them it did not help. i think it is a safety issue. i think gmc needs to recall and fix the problem.

Headlights when i drive at night on low beam i can not see very well.i replace bulbs it did not help. you can not go very fast at night because you cannot see very well .you have to put lights on high beam. i think this should be recall and fix.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the low beam headlights failed to produce adequate lighting. there were no warning indicators illuminated. the vehicle was taken to kevin whitaker chevrolet (2320 laurens rd, greenville, sc 29607, (864) 297-0011) where it was diagnosed that the headlamp assembly needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and provided case number: 9-5454139288. no further assistance was provided. the failure mileage was approximately 60,000.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the headlights produced low illumination and she was unable to drive at night. there were no warning indicators illuminated. the vehicle was taken to brogan cadillac (112 us-46, totowa, nj 07512, (973) 200-6342) where it was diagnosed that the headlamp assembly needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and referred the contact to nhtsa. the failure mileage was approximately 7,000.

Low beam lights are horrible cannot see at night unless you use high beam lighting. dangerous for driver and oncoming traffic due to having to use high beams to see safely

Tl* the contact owns a 2015 cadillac srx. the contact stated that the headlights were dim and provided poor visibility. the vehicle was taken to chuck nash of san marcos (3209 i-35, san marcos, tx 78666, (512) 253-8815) where a new cruise control and back-up light were installed; however, the headlights were not diagnosed or repaired because there was no recall. the manufacturer was not made aware of the failure. the failure mileage was 47,276. the vin was invalid.

The low-beam headlights are very dim. i asked the dealership's service department about it and was told that gm was aware of the faulty part (headlight assemblies with poor quality seals) and would reimburse me up to $1600 for replacing them with the same faulty part. i received a letter from cadillac that offered the reimbursement in exchange for waiving any future fix for the problem. on march 30, 2019 while driving on a highway with a curb, i hit a piece of wood that i couldn't see because of the dim headlights. hitting the wood caused the car to veer into the curb causing over $4000 damage to the vehicle. while looking for a possible fix for the problem on the internet, i have found that many owners of this model cadillac complain of the same problem. i also found that gm/cadillac has settled class action lawsuits in california and florida pertaining to this issue. obviously, this is a major safety issue that gm/cadillac is aware of yet they are not offering the owners a lasting remedy for the safety of the drivers. i have pictures and estimates for the damages but am unable to scan into this computer. i can send them separately from my phone. if needed, email me.

When driving at night, it is nearly impossible to see with not only the lines in the road, but anything in the road! this is the most unsafe vehicle i've ever driven. when i have to use my brights to navigate my way, obviously those vehicles who pass me...as were as those in front of me ( less than 200 feet) get angry. they dont realize that it's more dangerous for me to drive with my brights off! i had other people try driving it as well both in town, and rural roads and the closest highway....and every person had the exact same results. a beautiful car with lemon headlights! i've had this car 3 weeks and am livid that nobody at the local cadillac dealer knew anything about these headlight problems with this car! i had gone through consumer reports, blue book values et ....i thought that i had adequately done my research! then... i googled 2015 cadillac srx headlights ! the information was all there...hundreds of complaints. class action suits and a recall on them in california! someone will be killed due to these lights.

Head lights when on seem to go dim. it is a known problem, thousands of vehicles are affected. moving or standing still, the low beams do not adeguately illuminate the road in front of you. high beams are fine, in my case it is the right headlight. some people have the left one or both are dim. cadillac wants to charge $1,500 to fix something that is poorly engineered.

I noticed that the headlights on my 2015 cadillac srx became extremely dim around july of 2018. it is very hard to see well when driving at night, and it is a hazard!! i mentioned the problem with the lights being dim when i went in for an oil change at the dealership, but i was told there was nothing they could do to fix the problem. at the next oil change, i again complained about the dim light problem. the dealership replaced the headlights with new cadillac bulbs (under warranty), but that did not fix the problem. then, ater more complaining to the dealership, i contacted cadillac. cadillac suggested that the dealership change the cadillac bulbs (no longer under warranty) with after market bulbs. those bulbs also did not fix the problem!!! i am very unhappy, and am still driving around with dangerously dim lights!!!

Headlights are so dim i cannot see the road at night. i tried to replace the original bulbs with led lights and while it helped a little i still cannot see.

Headlights are very dim on highway. according to gerry lane cadillac service center, 10945 reiger road, baton rouge, la 70809, 225-297-5377, replacing bulb will make only minor improvements. bulb projector lenses are cloudy. according to dealership, it is a common problem for the vehicle model. it requires replacement of both headlamp assemblies. according to the dealership, all owners should have received a certificate to pay for replacement of assemblies. i did not. *js

Passenger head light very dim i have replaced the bulb but did not fix the problem very difficult to drive at night there was or is a class action lawsuit i would like for gm to fix this problem since they are aware any help would be appreciated. *tr consumer stated 2 emails were sent regarding passenger side heald light (very dim). *jb

Cue system and screen fading out. bottom half of screen does not work. warning message on constantly. unable to clear it out.

Tl* the contact owns a 2015 cadillac srx. the contact stated that during evening hours there was poor to no visibility with the day time running lights. the dealer courtesy chevrolet in broussard (1345 evangeline thruway, broussard, la 70518, (337) 347-8984) was notified of the failure and indicated that due to the cloudiness of the lens that the head lamp assemblies needed to be replaced. the vehicle was not repaired as the contact felt the failure was a manufacturer defect with the lens, light fixture, an internal electrical problem which should have a recall campaign. the manufacturer was notified of the failure. the vin was not available. the approximate failure mileage was 35,000.

My low beam headlights do not produce enough light to drive safely at night. one light seems to be a little worse than the other one. they are definitely unsafe. it seems this is a common complaint with these vehicles. something must be done.

While driving the vehicle it stumps in the rear and also jolts in the fronts.

Purchased from a dealership in ga front headlights seemed to be working at night, noticed they were very dim, but continued to drive at night alternating brights. took vehicle to dealership recently after almost being hit at night and once in the rain, a car turned in front of me twice at night like they didn't even see me because now i realize they couldn't! i was told whole system would have to be replaced before mechanic even looked at vehicle. googled srx headlight issue and came up with lawsuit info because of this same situation. i cannot drive this vehicle at night it is a safety hazard and must use my bright lights, which causes other cars not to be able to see. the dealer gave me a quote for 1400 dollars for repair which i refuse to pay.

Teh touch screen is not working properly. freezes up and it also affects the temperature control. i bought this vehicle new and at 30,329 the dealership replaced the radio control assembly and it worked fine until last week. now at just under 55,000 miles the same thing is happening. i see where others have had this same issue and believe this should have a recall or at least be replaced free of charge.

The sunroof exploded while driving on interstate 67 (san diego county) on the morning of december 31, 2018. approximate speed was 55 mph. it sounded like a large blast when it blew. glass flew everywhere, mostly outward. it left a hole in the sunroof approximately 14 inches long and 10 inches wide.

The headlights are extremely dim, afraid to drive at night because i can't see around or in front of me without using my high beams, its very dangerous. i feel that its a safety issue. i have also read that others have the same issues and cadillac has not corrected the problem, i also read that there was class action suits in flordia and california because of this problem.

The headlights on my srx are so dim that i cannot see to drive after dark. after searching the internet it seems this is a very common issue that cadillac has not addressed. we are now working with a mechanic to order aftermarket replacements since changing the entire headlight assembly. replacing the headlight bulbs over the past weekend did nothing to improve the light put out by the headlights. i also visited the body shop that made a minor repair to the car in dec 2018 thinking the headlights were misaligned and was told the driver side light was significantly dim compared to the passenger side. the issue with the headlights is for the low beams and not the high beams. this issue can be seen while parked or driving on the highway, during turns as well

The low beam headlights make it extremely dangerous to drive this vehicle at night. purchased this car one week ago. first trip out at night and was frightened beyond belief. it is like driving with no headlights. cadillac or gm has got to face this problem before someone is killed. we paid well for this vehicle and buyers should not have to foot the bill for a defect!! i will be happy to enter into a class action suit against either cadillac or gm to force this hazard to be dealt with.

Headlight low beams are very dim. they are so dim it is very difficult to even see they're on when driving. it is extremely difficult to see in front of you when in operation. very dangerous, as i cannot see well in low beam.

Headlights are dangerously dim. they don’t light up the road unless you have the high beams on. i’ve seen 100’s of complaints about this. quoted $1,400 to repair. this needs to be recalled as a major safety hazard.

The headlights do not shine brightly enough. on a dark stretch of highway one may only see 15-20 feet in front of the vehicle and this is dangerous, it is always necessary to drive with the bright lights on. the dealer checked out the vehicle and says that they are normal, but that is simply not possible. i have read on the internet of several other customer complaints and at least one lawsuit in progress.

The headlights are very dim it makes it difficult to see at night. it seems as if the headlights are not on at all at night. it's a safety issue and we are afraid to drive the car at night. upon talking to the dealership and calling cadillac customer service, they told me they are aware of the problem but that there is no fix for it.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the dimmer failed to function properly and the daytime running lamps did not illuminate brightly enough. the contact had to apply the high beam headlights in order to see the road. andrews cadillac (1 cadillac dr, brentwood, tn 37027, (615) 200-9076) was contacted and were aware of the failure, but stated there was no remedy. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was not available.

Dim headlights are defective. i can barely see to drive at night. there are groups on facebook of numbers of people with the same complaint. please investigate this matter before someone is killed.

Headlights are dangerously dim. vehicle is not safe to drive at night.

Low beams are very low to almost non existent. the bulbs were changed out to no avail it is extremely dangerous to driver at night not only to me the driver but to all other vehicle on the road.

The low beam headlights are so dim that they do not provide sufficient light for night driving.

Headlight low beam continuous failure. headlights on low beam fail to illuminate the road, even after having headlights replaced. unable to see road dividing line in many instances while driving. visibility on the driver side limited to 20 feet maximum. almost had a pedestrian incident in a cross walk where i was unable to see the pedestrian crossing. please fix the problem as soon as possible, as visibility continues to worsen

Headlights are not working on dim setting, ok on bright but dim is so dim you can't see. i've have tried to have it repaired but no one has been able to fix it. very dangerous can't drive the vehicle at night.

Exterior lighting is dangerously damn difficulty driving vehicle at night

Tl* the contact owns a 2015 cadillac srx. the contact stated that the headlight assemblies looked cloudy inside, which made it difficult to see while driving at night. the dealer and manufacturer were not made aware of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 40,000.

I twice complained to dealership that the lights were not illuminating and i had to drive with my brights on. twice they did nothing. i was pulled over by a police officer who told me he thought i had only my fog lights on and not head lights. this car does not have fog lights and the officer was shocked that the cadillac had such a poor set of headlights. i returned to the dealership who handled it in a terribly u.n. professional way and told me the headlights are not covered under extended warranty. i reminded them that when i first started the complaints the original manufacture warranty was in place. a sales person from the dealership suggested that i should buy a different cadillac to fix this issue. it’s appaling to me to find a lack of customer service from cadillac i bought a cadillac to support “buy american” - i could not be more disappointed. my friend drives a lexus and is constantly telling me how great their customer service is. to say that am incredibly disappointed in cadillac is an understatement. i write this as i wait to hear from cadillac. i brought my car there and asked them to drive it at night- it’s time for it to be inspected. let’s see if they are willing to put their name on an inspection. i have a beautiful cadillac that is not safe to drive in the winter months past 4:30 n the afternoon. this is unacceptable. the lights do not illuminate. in order to see the road i have to drive with “brights on” - i have even pulled onto the shoulder of the road so i can get out and check if the lights are on. this is so unsafe. i have to keep up with other traffic at night so i can use their headlight illumination as a way to not have to drive with my brights on - i do not want to cause unsafe situation for other motorists by driving with my brights on.

Cue infotainment touch screen is malfuntioning causing distraction from driving since attention to road is interrupted to make adjustments various sight required systems in vehicle. known problem for several model years, yet not recalled for correction. repair estimate is $1,500.00. caused hitting of curb and destroying 2 tires (cost $600.00) when screen first became inoperative, while vehicle was in motion on a city street.

Aug 2018 i noticed my low beam lights were barely visible, like i was driving in the dark with no lights on. i switched to high beams and could see very good, but then switched back to low beam and it was still the same....very poor lighting. i had the bulbs changed out in oct 2018 for $200, but this did not fix the problem. i had the relay switch replaced, but this did not fix the problem. i have had situations where objects or people were on the side of the road, but i did not see them until the last second when i was right there at them because of the poor lighting. i cannot continuously drive with my high beams on at night just to see where i am going. this is a bad safety issue on one of the top of the line vehicles....low beams could cause me to wreck, hitting someone or something because of poor lighting and high beams makes me blind the oncoming traffic causing them to wreck hitting someone or something. i am told that the headlight assembly needs replacing because of the poor seal quality letting moisture in causing the faulty low lighting. there should be a recall on this because this is a manufacturer problem/error. i should not have to pay $1500 to fix this when i did nothing to cause it. cadillac/gm needs to step up to the plate and recall this defect they created and correct the problem before someone is accidentally hurt or killed.

Add another cadillac srx to the list, our 2015 srx has very dim low beam head lights..... i have been told and looked up for myself, that cadillac and the app warranty folks will not stand behind the head light assemblies; which app should not have to stand behind a factory faulty head light assembly.... how in the world can so many folks have a safety issue with these extremely dim lights and nothing gets done.... on top of that if you pay out of your pocket to replace the assemblies your told that the new fixtures have not changed and will likely do the same thing in short order.... it is sad when the dealers even say that the fixtures are junk.... this is no way to promote cadillac by telling folks to go pound sand instead of fixing a known issue with the reflector inside the fixtures..... it is extremely unsafe to drive our vehicle at night with lights so dim.... i am considering purchasing after market fixtures and hope for the best.... some standard cadillac hold them self too..... these folks should be embarrassed.... someone please do something about these head light assemblies before folks get killed... a simple search will show a large number of folks that have this same issue..... i have tried the led lights bulbs, the brightest normal bulbs available with still no luck.... i guess after market fixtures are the only choice.... this is terrible, because the rest of the car is a great car.......

The complaint is about my tires. i bought my car in nov 2017/took my cat about tires/they stat i need 4 new tires/but because i just brought the car, they would give me 4 tires/and that car should have when out with them tires. i just took my car back again for tires/ now they state i need 4 new tires/my air keep going out of my tires

Low beam lights are dangerously dim and low. they do not project hardly any light on the road. apparently many many owners are having this problem and gm is failing to address it. they need to figure out how to fix it before someone is killed because they are not seen at night!

Tl* the contact owns a 2015 cadillac srx. the contact stated that the low beam headlights were very dim and failed to provide adequate lighting. the failure prevented clear visibility while driving; therefore, the high beam headlights had to be activated. the vehicle was taken to pikerton chevrolet (925 north electric road, salem, virginia 24153, (800) 813-5960), but was not diagnosed or repaired. the dealer stated that nothing could be done to correct the failure. the manufacturer was not notified. the failure mileage was 21,000.

The cadillac cue screen is faulty and needs to be recalled. i purchased my cadillac new from the dealership and before it hit 9,000 miles the cue screen started freezing and switching radio stations and the touch screen would not work. i took it to the cadillac dealership in leesburg, fl and they replaced it. there was a back order on the cue and it took 3 months to get replaced and i had to escalate it thru gm to finally get it replaced at 3 months. that was june 2016. at 46,000 miles the cue started doing the same thing it had done before. i took it to the dealership in leesburg, fl and once again had to have the cue replaced. my co-worker also has a 2015 srx and at 15,000 miles she also had to have the cue replaced (same dealership). needs to be a recall , for people out of warranty this can be an expensive fix and it's obvious the cue has a defect. when it was first replaced in 2016 i was told by service that the reason for the 3 month delay was due to a backorder because so many had to be replaced.

My headlights are very dim , so dim i thought the left one was out completely. my headlights are discolored with condensation. i was unable to drive my vehicle at night coming home from work at night without using my high beam lights. i took my car to plaza cadillac in leesburg, fl. they replaced both headlights with new ones. i am pleased that they acknowledged the headlight defect and failure but am reporting it because it needs to be a recall. i have read of others that are being given the run around and being charged for a flaw that is dangerous and gm should own up to and replace faulty headlights. i am the original owner of my cadillac, purchased new from dealership.

Low beam lights are not functioning at appropriate levels to see safely. took the car to scranton gmc/chevy in vernon, ct and service department had it for a day, and returned it saying they found nothing wrong with the headlights but had no paperwork for me to sign or have. they also told me that they had called gm in regards to this. knowing there are already class action suits out there and them not even writing this up leads me to believe they are attempting to suppress the reporting of this issue. i have trouble seeing with my low beams, and it is definitely not safe.

I have noticed for the past 3 months of the 3 years i have owned the 2015 cadillac srx that the low beam head lamps are to dim to drive at night. this is a serve safety issue. the headlamps throw now recognizable light on the road. the lights are on and have no directional issues. calls to multiple gm dealerships and the gm customer service were met with the response of no knowledge of any issues or like complaints. my vehicle showed now evidence of plastic lens degradation, nor yellowing, nor condensation. multiple forums report the problem with no solution.

Headlights are very dim and you can hardly see using the dim lights. upon looking on line there are many lawsuits for this problem. gm wants over $1,500 to fix this issue with the lights going very dim when not on bright. it appears the light assembly lets moisture accumulate because of poor seals that burns the led bulb out.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the informational touch screen panel seized. the vehicle was not taken to a dealer to be diagnosed or repaired. the manufacturer was notified of the failure and stated that there was no recall for the failure. the vin was unknown. the failure mileage was approximately 60,000.

The cue touchscreen does not work half the time.

The headlights are dim, the light bulbs have been changed out. the lights are so low there is low visibility.

On or about september 11, 2017, i encountered a life threatening situation due to the defective headlamps on my 2015 cadillac srx. i had to evacuate to virginia from florida due to hurricane irma. as i was driving up a steep mountainside at night to get to my destination, i noticed i could barely see the road in front of me. i was put in a very dangerous situation, as i could not use my bright lights because that would "blind" the cars coming down the mountain in the opposite direction. this was a life threatening situation as one wrong maneuver could send you off the side of the mountain or head-on into another vehicle or pedestian. upon my return to florida, i immediately took my car into the dealership and they acknowledged the problem as fog and haze covering the lens due to "weather" and replaced both headlamps. on may 13, 2018, i noticed the same head lamp dimness while driving at night making it difficult to see the road or pedestrians or anything. i returned to the dealership and they said the same thing happened again to the driver's side headlamp and replaced it. this has been less than a year since the initial replacement. clearly there is a defect with the design and/or integrity of these headlamps and a newer version must be manufactured. i live in florida and if moisture is causing this, this will be an ongoing problem. this is very costly to fix, not to mention, life threatening as you are unable to see the road or pedestrians or anything else while driving at night with barely any light illuminating the path in front of your vehicle.

The dim lights do not give off enough light at night i have had to pull over several times thinking i was going off the road. i avoid driving at night and avoid having my grandbaby in the car at night for fear of a deadly crash. when i have to drive at night i have to use brights. this is going to get me a ticket someday unless someone gets mad enough they shoot me on the highway. something needs to be done please.

The passenger side low beam headlight is extremely dim. i am having trouble seeing to drive at night unless lights are on high beam.

Tl* the contact owns a 2015 cadillac srx. while driving 45 mph, the sun roof shattered. there were no injuries. the vehicle was taken to de la fuente cadillac (1385 e main st, el cajon, ca 92021, (619) 333-8167) where it was determined that the sun roof shattered from the inside, pushing the roof of the vehicle upward. the vehicle was not repaired. the dealer notified the manufacturer of the failure. the approximate failure mileage was 56,000.

We just bought this car wednesday at donahoo chevrolet in ft payne, alabama. we went out to eat monday night and the headlights seemed to be very dim as if they were not even on,, could barely see how to drive. had to drive with the lights on bright. this is very dangerous. i called the dealer tuesday and have not received any response.

On the afternoon of 4/11/2018, i was driving approximately 65-70 mph on i-4 in tampa (eastbound). at approximately 2:05 pm my moonroof literally spontaneous exploded into a trillion pieces! no external force influenced this. by the grace of god i had just closed my sun shade 20 minutes prior to this. i have photos of the glass breakage after i was able to safely exit the highway a few miles away. the glass shows that it blew up and out, not in from an impact.

"takata recall" while driving at night the headlights starting to be dim. i thought it was my eye site at first. last friday march 1, 2019 my husband was with me driving in rising sun maryland and it got real scary as we were driving and they went almost totally dark. i slowed to a crawl and hit my high beams just a second before i hit the oncoming car from the other direction. i was already across the line and going to hit the car. my high beams blinded the car coming toward me and they were screaming at me. it was like driving on a back road in a snow storm with no visibility. my husband would not let me drive back from dinner after being so upset. he drove and had to use the high beams, he said i have to tell you that was a very scary situation. when we parked for dinner the headlights turned a cloudy rainbow color. we had the light bulbs replaced and there is no difference. the dealer wants $1,000 to replace the headlight assembly to fix the problem. this car is in excellent condition , why should i have to pay $1,000 to replace this. i have seen the complaint sites and there seems to be a lot of people having this issue. this is not safe and you can not drive at night unless you want to take your life in your hands or the life of others when you have to drive with high beams. people are not happy when you do that and that could cause road rage issues. this car is not safe at night, please consider doing something about this. i will not put my grandkids in this car as i am too scared.

2015 cadillac head lights on dim is where i am unable to drive at night. they are very dim and after taking to dealer when it was still under warranty there was nothing that they could do. this needs to be a recall on gmc. if anything should happen to me while driving at night, gmc will be held liable for any injuries or deaths. i have three times where a car has pulled out in front on me and we almost collided. please respond to this complaint with the latest news on this problem.

The next area of concern was entering the car dealership (trapp cadillac in houma, louisiana) on 12/28/2018 to have the headlights changed. the cost of this change/replacement was $942.94 for the labor. the dealership did, however, warranty the headlights. made the headlamps good, but refuse to honor the labor(see attached) when driving at night/raining days the lights were so dim visibility was almost impossible for safe driving. there was a serious problem with the headlights on my cadillac. i chose for the safety of my family and others this problem must be addressed immediately by professionals.

Low beam lighting gives you no visibility while driving in the dark. i have to use the high beams and blind the oncoming traffic. this is a safety issue for both me and oncoming drivers. me, because i would wreck using my low beams and oncoming vehicles could wreck when i use my high beams blinding them. i am told this is because of the malfunction of the seal around the lights.....it lets moisture in. i have had the bulbs replaced, but it did not help the situation. please do a recall nation wide for this, not just for florida or new york, before someone is badly hurt or killed and a lawsuit is filed.

Low beam headlights are extremely dim and virtually worthless at night. the round center lens looks cloudy. the problem is not with the clear outer plastic covering.

2015 cadillac front lights very poor, dim. took to dealership, charged us $188 to "diagnose" when the problem was obvious, they were cloudy. then charged us $1774 we had no choice, lights were disassembled, we needed to see at night! note there were several others getting same repair right there at same time. i was angry, dealership had a "button" built in on computer to get financial credit from gm, obviously this happens often. the credit was $800 automatically,(we then paid net $974. )i want all to be replaced and credited. i called gm, they allegedly contacted cadillac and they said would not help us. gm senior rep admitted this is a problem, happens often 2015 model. this was obviously is a recall issue!. they were going to charge us $188 (diagnose) and not fix it, or $1774 to replace/put back together. gm senior rep said we shouldn't have paid, it would have been easier to get it solved if we didnt pay. what? we had to see! the lights were in pieces, we had to pay $188 if we didnt replace it and pay for it. we had no choice. please help us get full reimbursement this is very obviously a problem with many of these 2015 srx. this treatment and charges to replace was outrageous. our car just got out of warranty btw, and only has 47,600 miles on it. we have another car 11 years old, lights are fine, we had another car for 20 years never replaced front lights. they are defective pure and simple, very unsafe. we had to use brights before replace.

Front headlights are dimming out. headlights are not giving sufficient enough lighting for driving at night. headlights output is poor. i have experienced near accidents with other vehicles and pedestrians at night because of i can’t see the lane dividing lines on highways and streets while driving at night because of the factory headlights dimming. the headlights doesn’t even light up inside of my garage when projected at in close range. (i have included a photo)

Just bought a 2015 srx cadillac on feb 16, 2019. test drove during the day, but by the time all was done it was night. driving home and 1/10 of a mile out, i pulled over to see if the lights were on. they were, so i continued to drive. all along convincing myself it must be because i went from a car to suv and it was my perception of sitting up higher. i believe i was so hoping since i had just signed a “no waiting time” and “ as is” contract plus purchasing gap and extended warranty for over $3000 more! well, it is not my perception from a different level! i drove again and not only are the bulbs projecting different level of brightness( if u call it “bright”) but neither makes it where the road is safely visible. i had it in the dealership shop three days after purchase to fix the cue problem (dealership taking care of that) and asked to check headlights. i thought they changed bulbs and all was well since ivwas told they checked them and all was good to go. not. i have written cadillac via email and i have notified the buick dealer where i bought the vehicle. after purchasing (big mistake i’ve learned the hard way) and this problem emerged, i searched internet and this is a common problem. i’m hoping cadillac or the buick dealership will help resolve this unsafe issue. if not, not sure what i will do without having to trade it in and probably lose $$ go with a different brand of car!! headlights (low beams) are too dim to see the road!

Michelin premier ltx tire tread is separating from the tire at 21000 miles. part #31741, gm part #22996332

There seems to be no fix for low beams ????

I purchased this vehicle used in november 2018 from the local lexus dealer. i didn't drive it at night prior to taking a trip in december 2018 when i left early in the morning in a rainstorm. i was shocked that i couldn't see a thing and thought it was just the rain. later i discovered it was the headlights that were extremely dim. i contacted the local cadillac dealer who knew about the problem affecting this year and other srx models. they said they could replace the entire housing, etc but that the problem comes back. they said they could not replace with halogen or other after market parts since they are not cadillac parts. they asked that i let them know if halogen lights would fix the problem if i go that route. how on earth could this car not be recalled to fix the problem? this situation is just plain dangerous and cannot be safely driven at night when lights are needed!!

Low beam headlights are so dim that it is dangerous to drive at night. gm cadillac srx 2010-2016 has had this problem and gm will not fix the problem. dealership also was no help

Takata recall. low beam headlights are so dim that it is dangerous to drive at night. gm cadillac srx 2010-2016 has had this problem and gm will not fix the problem.

The low beams on this vehicle create a driving hazard at night. there literally are hundreds of complaints just by doing a google search. see also carproblemzoo.com gm/cadillac has no fix. the lights do not project properly and in dark areas you can't tell at times that the lights are working. gm should be required to fix this issue. i replaced the halogen lights with new halogens and no difference. i then upgraded halogens to led bulbs with a minimal fix. please take these issues seriously. people have written online that they cannot drive the vehicle at night. the only safe measure is to drive with high beams, which is not possible. this problem is systemic with the luxury edition cadillac srx. i think it's the lens or electrical. i think this is the reason that the 2016 srx has hid headlights. numerous websites indicate complaints from drivers who say that the cadillac dealerships acknowledge the issue but also say that gm has not issued a fix. dealerships want hundreds of dollars up to over a thousand dollars to fix it, but they also state that the fix might not work. please investigate this. it is truly a serious safety issue. please hold gm accountable. thank you for your time and consideration. this problem occurs when driving. it is extremely difficult to see the road and to see people walking across the street and to see paint lines. the lights do not project solidly and widely as do other makes of vehicles on the road. i am taking my car to the dealership on 2/2/19 to ask them to assess the situation.

Purchased factory certified 2015 cadillac srx 11/2018. in 12/2018 one dim headlight stopped working. in 1/2018 2nd dim headlight quit working makin it difficult to see without bright lights. fog lamps also stopped working. truly a safety matter. search of internet shows many other srx’s with same problem with no factory fix. class action suit filed in california only. problem is moisture entering housing where bulbs are mounted. cadillac dealer could not state why dim headlights and fog lights don’t work. makes driving hazardous when bright headlights can’t be used. dim headlights and fog lights do not work at all.

I recently purchased a 2015 cadillac srx luxury crossover suv (50,000 miles). i noticed while driving at night, that the headlights barely illuminate the road. i contacted my local cadillac dealership and spoke with service department personnel that informed me that this issue was systemic throughout the 2010-2015 year srx models. this problem is so consistent throughout such similar models, and yet i am suppose to shell out $1300 to fix a known issue? i am willing to pay to replace the lamps but gm needs to do their part and fix the faulty component (that is their responsibility) that is causing dangerous driving conditions and constant issues with the vehicle.

We stopped at light or stop sign,when taking off here a loud boom or kick.

Tl* the contact owns a 2015 cadillac srx. while driving various speeds, both low beam headlights failed to work without warning. the vehicle was taken to the dealer (crosby cadillac, gmc, nissan, inc, 2715 memorial dr, waycross, ga 31503) where it was diagnosed that both low beam lights needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the approximate failure mileage was 55,000.

Both low beam headlights are extremely dim making night visibility a hazard. cadillac service want $2500 to repair.

Driving and sitting still during heavy rainfall, water starts leaking into vehicle on right side below the glove compartment. the water was a constant flow. this could have caused an electrical short, made driving hazadous.i'm not what the cause of the leak is.

Just bought this vehicle. low beams are so dim it is hard to watch for deer. making me uneasy trying to drive at night.

Takata recall rear toe link adjuster. i was traveling in the vehicle with my daughter on the feeder of beltway8 south coming down off a bridge. the vehicle begin to move across the road in a jerking matter. i did not have control of the car. i took my foot off the gas to help reduce speed of the car. one the car stop moving. i pulled over to a company driveway and called onstar to come tow the vehicle. the vehicle did not wreck or hit any other vehicle.

Tl* the contact owns a 2015 cadillac srx. the contact stated that the headlights were very dim on the vehicle, which made it nearly impossible to see the road while driving at night. the vehicle was taken to the dealer (dwain taylor chevrolet buick gmc, 1307 s 12th st, murray, ky 42071) and the light bulbs were replaced, but the failure recurred. the manufacturer was notified. the vehicle was not repaired. the failure mileage was 53,000.

Vehicle’s low beams are extremely dim making operation difficult. illumination at the 115 ft distance is questionable. vehicle is a hazard to operate for self & others after dusk and before dawn.

At 32,650 miles, while parked in my driveway, the car began to flash the headlights and honk the horn four times in succession, then it would stop. i saw this happen four different times in two days while it was parked. at this time, there was also a constant ticking sound in the rear of the car and the lift gate would not open. i took it to my local cadillac service today, november 19, 2018. the problem was diagnosed and i was told the sunroof rear drainage tubes had leaked water onto the lift gate motor causing it to quit working. this repair would cost me a minimum of $1800 because the warranty expired on november 4, 2018, (due to the delivery date being beyond three years). since purchasing this certified pre-owned 2015 cadillac srx less than one year ago, i've dealt with headlights so dim i could not see to drive at night. after four visits to cadillac service they finally figured out a fix. there were transmission issues: the car would hesitate when giving it the gas from a stopped or slowed position to the point it jerked me and my passengers back in our seats. once again, it took four tries to get it fixed. and, the battery completely died at 30,000 miles.

Cue system freezes all the time. this began as soon as my full warranty ended. i thought it was a fluke initially. however, now with 54000 miles, the cue system is totally ineffective. this needs to be a recall seeing the massive number of car owners with the same problem.

We purchased this car in october 2018. a few days later we were driving home at night. i turned on the low beam headlights and told my wife i could barely see any light. a few moments later i almost drove into a ditch. we called the dealer the next day. despite having a remaining bumper to bumper warranty, we were required to pay $208.81 for replacement bulbs, which they said were not covered under warranty. they are barely brighter than the ones they replaced. this is astonishing that a leading us manufacturer has elected to play russian roulette with its customers lives. consider this message a safety complaint against this manufacturer and a promise to join the class action suit that is now starting in florida. i should be reimbursed the $208.81 and both headlight assemblies replaced with redesigned ones. simply replacing small bulbs again will not suffice. cadillac and gm need to be held accountable. if we are injured or killed because of the very poor output of these low beam headlights i will chase the souls of all those at cadillac and gm beyond the depths of hell forever. there is no excuse for equipment such as this, and no excuse for not repairing it properly.

My 2015 cadillac srx lighting is too dim to drive at night. i have to rely on other drivers lights to have a good view of the road. if there are no other drivers near me, i need to use my bright lights as a safety precaution. i have replaced the light bulbs but that did not fix the issue. in reading various online forums, there are a lot of other owners with the same issue. i contacted the dealership and they quoted me $2,000 to fix it but clearly this should be a recall. the issue started approximately 1 year ago. i have been patiently waiting for a recall. this is a very dangerous issue and i fear my life may be in danger as a result of it. i try to only drive at night when it's absolutely necessary.

Tl* the contact owns a 2015 cadillac srx. while driving unknown speeds, the headlights failed to produce enough light. the contact had to drive with the high beams activated. there were no warning indicators illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 63,000.

The headlights are extremely dim, i have almost wrecked because i was unable to see. i have replaced the bulbs with the xd1 extra bright and did not even make a difference. this is a dangerous car to drive at night and i can't believe cadillac refuses to make this right.

The low beam headlights have condensation and are so dim i can't drive at night. i took my car to the dealership and they told me it's about a $2000.00 repair for a car that is 4 years old. that seemed ridiculous so my husband and i began searching and found that many srx drivers are having this same issue. i can see when the lights are on high beam but others flash me because they are too bright, when i drive on low beam at night people pull out in front of me and i can barely see the road.

Tl* the contact owns a 2015 cadillac srx. while the contact was driving after dusk, the headlights were dim and were insufficient for driving at night. the vehicle was taken to all star autoplex (located at 1216 e. palestine avenue, palestine, tx 75801) and the headlamps were replaced; however, the failure recurred. the manufacturer was not made aware of the failure. the approximate failure mileage was 35,000. the vin was not available. *tt*jb

I purchased the vehicle in july of 2018 and noticed the headlights seemed dim. thought maybe i was just still adjusting to new car. went on highway early in the morning one day before sunup and really could not see.. thought the headlights were off. pulled over and checked. they were on but just very dim. dealer said it would cost around $1800. after i sent them copies of articles i had read about these lawsuits by other people, they agreed to replace headlights for free. my concern is it will not work or it will just happen again in time... as some others have indicated. they should fix the problem.

Low beam headlights very dim and have been since the vehicle was new in january of 2015. contacted dealer and was informed this was a common problem with the srx for which there was no fix. on my third set of aftermarket halogen bulbs with only marginal improvement. consider it somewhat dangerous to drive this vehicle during night time hours. this issue happens with headlight switch in automatic or when selecting the "headlight on" position. headlights also appear to be aimed too low but dealership chose not to verify and there dopes not appear to be an adjustment screw; the manual states that the dealer's body shop should aim the lights.

Headlights are dim. it's hard to drive and see while driving at night. i've almost got into some really bad car accidents because cars have pulled out right in front of me because my headlights are so dim. i should not have to use my brights all the time at night. on coming traffic flash me because they are on.

Section of touch screen no longer working

The headlights on my srx became very dim very quickly. after doing some research of my own, it appears this is a manufacturers defect. i took it to my local cadillac dealership on 10/1. they stated they didn't know exactly what the problem was, but somehow the lens was bad. was going to cost $1600+ to repair. i had to wait to do that, but in the meantime, started doing my own research. i found a few class action lawsuits have been filed for this very problem. i have contacted my dealership again. my warranty for that ran out at 50,275 miles. the problem was there prior to that mileage. i honestly thought my eyes were starting to go bad at night, but my family noticed it too when we were all driving together one evening, so i made an appointment to have it checked out. i am very upset that cadillac isn't doing something about this. the car is unsafe to drive at night. at this point, if i get it fixed, they will replace it with the same headlights, as they haven't made any changes to the design of the piece from what i can tell. so, the problem will occur again. this is a major safety issue. cadillac/gm really needs to step up and take care of this.the car can not be driven at night under these conditions.

Tl* the contact owns a 2015 cadillac srx. while driving after dusk, the headlamps failed to adequately illuminate the roadway. the contact stated that the vehicle was equipped with an auto dimming feature. the vehicle was taken to boyd chevrolet cadillac buick (located at 1875 spartanburg hwy, hendersonville, nc 28792, (828) 693-3461) and the contact was advised to adjust the headlamps upwards to remedy the failure. the contact stated that the adjustment failed to remedy the failure and potentially made it worse. the manufacturer was notified. the approximate failure mileage was 50,000.

Headlights are extremely dim, it is impossible to drive when it is dark. i attempted to this morning as i needed to come in to work early and nearly wrecked. i had to pull over off the freeway and wait for daylight. i knew they were dim and because of that try to never drive at night but it is ridiculous that i own a vehicle i am unable to drive at dark.

Front headlights are so dim they appear to be turned off. the car is not drivable at night. the car is in covered parking with 43,000 miles. this was discovered while night driving and the only way to see was to use bright beams. independent mechanic says this is defect. gm not acknowledging via recall but see all on internet across country with same problem on this car years 2010-2015. this should be recalled before someone is killed.

Please help me! i can't see to drive my 2015 cadillac srx at night due to the dangerously dim headlights. i nearly got killed on july 14. i was on the highway after dark, i literally could not see anything, it was like driving with the headlights off. so, i slowed the car to 35mph just so i could see to find my exit off the highway. i used my bright lights as much as i could, but i was blinding the drivers coming towards me. after purchasing this 2015 cadillac srx in december 2017, i noticed the dim headlights. after returning from vacation in march 2018, i took the car to my local dealer for service. i was told they installed a different headlight assembly but saw no improvement, so they put the old headlights back in. however, they thought they were brighter just from being cleaned. in june, the headlights were getting worse, so i returned to the dealership. i was told a gm representative was there that day, they would speak with him about the problem, then call me back to schedule another appointment. today, july 16 i had not received a call, so i called them. i have another appointment scheduled for monday, july 23. i was told this is their last ditch effort in trying to fix the headlights. i cannot drive the car after dark period. i don't know what to do, please help!

Exterior front lights are dangerously dim when driving after dusk and into the night time. it is very hard to see while driving. while stopped i checked the lights to see if they were on and they were but while driving i have to ride with my bright lights on to see. i took it to the dealership and they said that nothing like this has ever been reported but it is not true. they adjusted my front lights thinking it was the beam but it did not help this should be a recall since this is very dangerous and someone is going to get killed.

Got in vehicle on the evening of december 6,2017 it was raining could not see driving. it was if my headlights were off. had to drive my vehicle with lights on high beam which was not very much better. there is a serious problem with headlights on the cadillac 2015 srx vehicle. i pulled off the road and checked vehicle to make sure my headlights were not blown out which they were not. i am having to drive at night with my headlights on high beam.

We are driving blind !!!! purchased our 2015 cadillac srx awd in november 2017 after researching on both consumer reports and edmunds... did our test drive in daylight... now that we're owners we realize the car cannot be driven at night. the low beam headlamps are so dim its worse than driving with parking lights only. we are now shocked to see that there are many serious complaints about this very problem all over the web everywhere except for the two above mentioned reviewers .it's literally like driving in the dark. we have to coordinate who has the car when just to get home safely. please do not ignore this!!! this is a serious flaw in gm manufacturing... cant believe it had not been addressed. operating this vehicle after dark risks injury or death. dealership turning blind eye. they were happy to get rid of it? we will not let this go and intend to do all we can to expose, and demand this problem is rectified asap.

While at a dead stop and then trying to accelerate, vehicle will have a lag before any acceleration occurs. lag can be from 5-10 seconds. has happened several times over past 12 months. extreme safety issue. been to dealership each time, but they cannot reproduce and no diagnostic codes appear. 3.6l engine. i see that a recall for a very similar issues was performed on 2013 model year srxs. that recall required reprogramming of transmission control system. same issue????

-i was traveling south on fm , miles north of miami, tx when a deer ran out in front of me. i struck it front center and onstar immediately called for emergency services. first thing i noticed was one of the air bags deployed and after pulling of the road and coming to a stop, i noticed a fire from the passenger side of the engine compartment. i exited the vehicle and still on the phone with onstar, my car fully engulfed within 15 minutes. the fire department was on site after the car was fully engulfed and took an hour to put out the flames. my car was a total loss. no one knows why it caught fire, what caused it.

On inclined or hilly terrain the car rolls back even if in drive. after a complete stop due to traffic or stop sign or signals, when foot is taken off the brake pedal, the car begins to be rollback instantly. such sudden shift of gear is scary. reminds you of all the accidents caused by automatic shift of gear. it is a major safety issue. never had experienced such roll back in the gm cars we previously owned. and they were less expensive cars. the car was bought in novi michgan and was taken to virginia. it was driven around washington dc metro area for almost one year. the issue was reported to a dealer in virginia and michigan. not much attention or importance was given. in novi, when asked for documentation of our report, was told it is placed in the system the gps system in the car at occasions have given wrong directions, which it attempted to correct at the last moment requiring immediate and quick maneuvers. that itself causes grave safety problems in multi lane roadways. the gps system i'm the i phone is actually better and more uptodate. the spoken instructions are not as clear as other systems. the dealer said they were not equipped or trained to correct this problem

Tl* the contact owns a 2015 cadillac srx. while driving at a low speed, the hatch independently opened, struck the garage door, and failed to close automatically. the contact had to manually close the hatch. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 2,800.

On nov 1st 2015 returning from north carolina to florida my heated seat overheated causing 2nd degree burns. the dealership denies any problems even after i showed them photo of the injury.

While rolling in bumper to bumper traffic transmission shifts very hard from 1st to 2nd gear

While driving on the interstate, 8/6/15, my 2 week old 2015 cadillac srx (650 mileage) suddenly accelerated and continued to do so while i was stepping on the brakes, repeatedly. my wife and i could smell the brake pads as if they were "burning" from the pressure i applied but the srx would not stop. whenever i lifted my foot off the brakes slightly, the vehicle surged forward. i pulled over into the left shoulder and shut off the engine to get the vehicle to stop. we were traumatized as our grandchild was in the vehicle . the srx has been in the cadillac service department the past two weeks as they try to find the problem. the vehicle computer did not report any problem and test drives would not duplicate the occurrence for the serviceman.

When accelerating, car lunges forward and kicks back when transmission is changing gears at relatively low speed. car has been brought to dealer (vera cadillac in pembroke pines) numerous times but dealer claims it is a normal condition. when pressed the service manger admitted it is normal but on the extreme side but refuses to remedy the situation. i believe the car is unsafe and should be repaired. gm corporate has been has been contacted on numerous occasions and is uncooperative and refuses to return phones. they have also refused to remedy the situation.

When accelerating, car lunges forward and kicks back when transmission is changing gears at relatively low speed. car has been brought to dealer (vera cadillac in pembroke pines) numerous times but dealer claims it is a normal condition. when pressed the service manger admitted it is normal but on the extreme side but refuses to remedy the situation. i believe the car is unsafe and should be repaired. gm corporate has been has been contacted on numerous occasions and is uncooperative and refuses to return phones. they have also refused to remedy the situation.

Car was making whistling/howling sound between 30mph-45mph. thought possibly a breaking in issue, but continued after 1200 miles and was most prevalent at stated mph above. shop stated bearing issue in drive shaft and entire drive shaft must be replaced. concern over effect to other power train parts connected to defective drive shaft. could not be driven until parts replaced. definitively, a safety issue. *js

To my knowledge recall for seats out board correction not performed before taking delivery on 12/26/2014. i'm making an appt. as of today 1/2/2015. i'm hearing a whistling / howling like noise when driving between 25 to 35 mph. gets loader when accelerating and seems to be more prevalent when starting and cold. the sound causes me to wonder if its related to something more serious (that could) fail causing lost of control. it appears to be coming from beneath the rear of vehicle. *tr

My headlights are so dim i no longer feel safe driving at night and when i need to i drive with my brights on, which seems to upset a lot of other drivers. i have brought my vehicle to the dealership in regards to this issue and they said "yeah, we've had a lot of complaints about this but there is nothing we can do about it". why not? this is a huge safety issue! will it take a major car accident or two to get gm to fix this issue that a lot of other consumers are having? this is my first cadillac and if this is not resolved, it will certainly be my last. i have two teenage daughters that occasionally drive my vehicle and now they cannot at night time. for the price i paid for this vehicle i expect to be driving a cadillac that is safe and i do not think that is too much to ask to be fixed, at their cost.

Breaking system seems delayed, applying foot on the pedal to break takes more pressure then usual. also wheels are constantly squeaking. for over a year i’ve brought this attention to the dealerships mechanic where i purchased the vehicle and their only imply is that the breaks are ceramic and will do this regardless. this does not seem safe. every time i use my breaks i have to adjust the timing and pay closer attention to driving when using the break system. the vehicles break system does not feel safe especially while driving.

Headlights are extremely dim...very dangerous when driving on unlighted roads at night. we have to turn on the high beams in order to see the road. recently, we had the high beams on when driving on a dark interstate, and another driver, thinking we were being careless, tried to run us off the road. i have seen the hundreds of complaints from other srx owners about this. gm/cadillac needs to do what is right, and issue a recall, before someone is severely injured, or killed.

While driving after dark, headlights were very low brightness. i could barely see the road lines and driving in the rain , i had to use my high beamsto see the highway road markings.

Tl* the contact owns a 2015 cadillac srx. the contact stated that while driving at various speeds, the headlights failed to provide proper brightness while in operation without warning. the contact used the high-beam headlights for proper visibility at night. the contact had taken the vehicle to cadillac of las vegas (5185 w sahara ave, las vegas, nv 89102) where she was informed that a notice for the repair should have been sent out to her however, the contact had not received a notice. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was unknown.

The headlight is extremely bad. i decided to change the brand for my next car. this big problem happens to every model lower than 2015 srx. it's so dangerous to drive at night. actually you can not drive at night with this car.

The headlight inner lenses develop a cataract where as the plastic lens looses its ability to project and prism the light behind it , thru the lens and out onto the road travel way thus loosing the ability to reflect light onto the road , no illumination from the headlights at all on a clear night ,

The low beam headlights have low output and the car is not safe to drive at night. the problem is amplified in wet conditions. on roads with no street lights it is hard to see painted lines. on coming drivers have flashed their headlights at me indicating they do not think i have my lights on properly. this is an ongoing issue.

My headlights are extremely dim. when driving at night you can barely tell they’re on.

For over a year(maybe even close to two years), i have been calling in to cadillac, gm, and my local dealer ship heard allen cadillac in athens, georgia to complain about faulty headlights/headlamps. the lights have progressively gotten worse to the point i either cannot drive at night or have to keep on my high beams. visibility and depth with low beams is extremely poor. there have been a few times when other cars didn't see me until the last second and times i have missed a road/street because i can't see the road lines. initially, i took my car to the local dealership and was told to wait because gm/cadillac had just started a reimbursement plan specifically for the headlight issue. i was told to wait for a letter and then come back. after waiting a few weeks, i called the cadillac/gm number again and was told to wait for the letter as they were still processing. fast forward, i have called in too many times to recall being told various things. i have been told my car was not in the reimbursement plan, . was told i missed the time for my reimbursement. i was told to wait because i would be i'm the next round of letters. i was told there is no next round of letters. i was told that of i didn't receive a letter, there was nothing wrong. i was told that even if i was supposed to get a letter but never got one, it didn't matter because the timeframe is over. again...more calls. then an advisor left a voicemail about being able to offer assistance. i took my car to the local dealership who said that gm had offered to pay close to $800, but when they put in a call the service was denied. after subsequent calls, i was given the run-around yet again. two weeks ago, i was told to take my car to have a diagnostic on the headlights/headlamps. this whole thing has been ridiculous, and i know there have been numerous complaints from reading. at what point does this matter?

The head lights are very dem at night it is as if they are not even on.

According to court documents, general motors won't recall the faulty cadillac cue screens, nor has it offered customers reimbursement for repairs. the lawsuit alleges some owners have paid upwards of $1,500 to fix the issue, sometimes even when their vehicles was still under warranty.

Received a letter that the headlights are defective and we have to make payment on the repair and then we will receive a refund. the lights are dim and obstruct our view at night, if they know about the problem, why aren't they officially recalling the lights and replacing without any cost to the consumer.

Cadillac division, gm llc c/o analytics consulting llc claim number: 1218800 we received a letter referencing issues with moisture to accumulate in headlamp capsules and/or dimming halogen headlights. the instructions were to take the vehicle to the dealership pay the $800/$1600 and get reimbursed with 90 days. if the headlight capsules are faulty would it be more productive to recall the headlights capsules and replace them for free. our headlights need to be replaced however pay $1600. is out of the questions. i have spoken to gmc customer service but they just transfer me to analytics consulting llc who insist the repair/replacement must be done first for reimbursement. per the analytics consulting consultant and phone recording the deadline for reimbursement was june 30th which was during the height of the virus. again because the headlight capsules is faulty a recall should be issued so that in these uncertain economic times can get the issue resolved with out having to come out of pocket $800/$1600. because of the dimness of the headlights i am cautious about driving after dusk, and i use my high beams.