2014 JEEP Grand Cherokee

Uconnect constantly reboots, goes into black screen, while in black screen it will blast the climate control at 75 degrees and the radio at full volume. Terribly frightening and uncomfortable. Only way to fix it is to stop and turn off the vehicle. Serious safety issue. I have contacted uconnect and they have essentially shrugged or blown smoke…

My car just shut off while I was driving with my kids in it I got the car towed to Jeep they said the fuel pump had shorted out the tip it which is something that’s going on with all the same year make and model of my jeep they don’t want to be held responsible is no recall on it as of yet but it’s over 2000 complaints for the same thing

TIPM has begun to fail resulting in drivers seat moving while driving, delayed or no turnover when ignition button is pushed, headlights failing at night, etc.

On date above I was pulling out of my driveway and remembered I forgot something in the house so pulled back in my driveway (FLAT SURFACE) PUT IT INTO PARK and pretty sure I hit the button to turn off. I exited the vehicle with both feet on the ground and within 4 inches of shutting the door when my jeep took off driving straight thru my closed garage door. Luckily the riding mower was able to keep it from going further. I chased it down into the garage to get it stopped. I had the vehicle in PARK. There is no way you can exit this vehicle when not in park. It takes off as soon as you remove your foot from the brake. It even has a slight roll when you have it in park and take your foot off the brake that gets your attention.

I notified Jeep and they had me drive three hours to where I purchased the vehicle to have their inspector look at the vehicle. He did tell me when he was done that there was a fault code, but \"only the Jeep engineers know what that code means.\" TheY did the recall repair fix while I was there (the only card I had was that a repair was pending). The investigator told me that the \"fix\" would put the vehicle in park if the door was opened when it was in drive. After I picked up the vehicle, I tested this in the Home Depot parking lot. Tested it in drive and opening door, it did not work. Tested it in reverse and opening door and it did not work. After driving home 3 hours I tested it again in my drive way and it did not work in drive or reverse. I tested it the following morning on my driveway and it bolted right into park. I tested it on another drive way in drive and reverse and it did not work. Then tested one more time and it did. Their fix works only when it wants to.

I had my vehicle in PARK. Jeep has dismissed this and I have over $9000 damage to my vehicle and $1000 to my garage. Looking into my options to have this properly taken care of. They know they have a defective gear shift and this was not my fault!!

Car will drive fine. Once turned off will not start if it is within 10 – 15 minutes. Battery is fully charged. They replaced the key detection unit and both keys. Still has the same problem. 3rd time in the shop for this repair

On 06-06-16 our 2014 Grand Jeep Cherokee Limited was involved in a 70 mph crash hitting a deer on a major expressway in Michigan (M-59). Oakland county sheriff dept. police report #160094975 – their phone #248 537-3530. At the time of the accident the air bags DID NOT deploy however, the instrument panel indicated that they had gone off. We have have a photo of this along with the other damage to the front and side bumper. The Jeep was turned on and off several times that day and each time the light indicated that the air bags had gone off. I contacted Jeep-Chrysler on 06-06-16 to inquire if there had been any additional problems with Jeep air bags, as research found that there is a current recall for the same year and model for censor defects disabling the air bags however, the cut of date for these models was a 04-30-14 mfg. date. I was told that my Jeep was mfg. on 07-03-14 and delivered to me on 07-30-14. Due to the air bag issue I was told that my issue/concern was being sent to a higher department for further investigation and was given a case # 29453719. This was given to the dealership Al Serra in Michigan that is currently working on the Jeep. On the evening of 06-09-16 I rec\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'d a call from who I was told was a Chrysler rep. and that he had gone to the dealership to look at and take pictures of the car. I asked if he in fact saw that the air bag light was on and he indicated it was. This is/was also confirmed via the body shop employees, the tow truck driver and the Sheriff who took the report. The rep. was very short about the conversation, but wanted to know who our insurance carrier was. He indicated that we would hear from Chrysler about how this was going to be handled and that he was issuing his report. I was told that this Chrysler rep was at the car alone and was waiting for a tech to bring a plug in to see what codes showed up from the computer. The following week when the car was being sent to the service department oddly enough the air bag light is now off. I have been advised that this will only happen when the computer/code is cleared. The service department indicated that the only code found when they rec\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'d it was for a censor being unplugged (due to parts being replaced in the body shop he thought). All other code were now gone relating to the air bag deployment light. We have no idea if the Chrysler rep touched or tampered with the car. Removed codes and or censors (which may indicate the unplug code too). I again called this Chrysler rep on 06-14 to inquire about the resolution of this issue and was told he could not talk to me. I asked why he did not communicated with the service department while he was there and he told me he took the codes (plural) they gave him. The service department did not obtain the only code found until the week following his visit and after the light was now off. I have contacted customer service 3 additional times and have been told it is over them and that I should be getting a letter, call or email about how they will be handling this. The dealer service manager has sent pictures to the district manager and the service manager was told that it is now a safety issue and above his ability and he would have no access to the information. As of today\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s date 06-17 we have heard nothing and honestly feel that they will tell us nothing is wrong with the air bag system. There have been no indicated offer to repair or replace the air bags or censors. We advised the service department who in turn told the district manager we were not taking back the vehicle until this was resolved to our satisfaction. Please feel free to contact us if you require further information.

Date: December 15, 2015
To: All concerned parties
Re: 2014 Jeep Grand Cherokee Laredo- VIN# 1C4RJFAG6EC268771

I have been a loyal customer of Jeep, a subsidiary of FCA US LLC, for 20 years, having leased several Jeep vehicles over the period. My objective in leasing has been to enjoy the benefits of worry free driving by leasing new vehicles in mint condition that spare me the agony of mechanical malfunction. My current lease, a 2014 Jeep Grand Cherokee Laredo, VIN# 1C4RJFAG6EC268771, however, has been plagued with defects. There have been 9 recalls, 16 Service bulletins, and 5 investigations.in addition there are 587 driver/owner complaints.
One of the problems currently under investigation involve instability of the transmission. I experienced this problem and nearly was seriously injured when parking adjacent to a storage container, the transmission slipped out of PARK and the Jeep moved forward crushing my leg in the door. Fortunately I was able to get out of danger with a few bruises and theres only a minor dent in the door and some scratches on the bumper. There has been no indication that FCA (Jeep) has resolved this issue.
Another problem Im having, which has been plaguing many other Jeep owners, is where the engine warning light repeatedly engages with no indication of specific information with regard to what the malfunction might be. Indeed, this warning light may indicate a critical vehicle malfunction that could endanger me, the driver and any passengers in the vehicle. I have brought the vehicle to Jeep authorized service centers for investigation 5 times over the 2 years I have leased this vehicle, and they have been unable to resolve this engine light problem. Each time the problem recurs and I continue driving with uncertainty and stress with myself and my passengers fearing their lives may be endangered. The engine light is currently illuminated. I am not getting the level of vehicle safety and dependability I am paying for.
I have filed a complaint on the website of Jeep and have offered FCA(Jeep) a settlement whereby I would be refunded the leasing charges I paid and the company would consent to an early termination of the lease on this defective vehicle with no penalties or charges.
The following is a timeline of events occurring since I filed my complaint with FCA (Jeep) and requested early termination of my lease:
9/10/15- Filed customer service complaint on Jeep website
9/22/15- the company failed to respond. I placed a follow up call to Jeep customer care and was told someone would get back to me within 48 hrs.
10/13/15- Took Jeep to Manhattan Jeep/Chrysler for inspection at the request of Jeep customer service who instructed me that an inspection would be needed as a matter of procedure in the review of my claim.
10/21/15- Manhattan Jeep/Chrysler returns vehicle to me reports that they addressed specific issues connected to 2 recalls – however the detailed documentation of my claim were never forwarded to this authorized service provider and the provider failed to inspect pursuant to the specific details outlined in my claim.
10/22/15- Raven, of Jeep customer service claims they are unable to locate record of my original emailed claim – so I resend it by e-mail for 2nd time.
11/4/15- A person, reported to be a 3rd party accident investigator contracted by FCA(Jeep) accident investigation tells me I need to give him date and bring vehicle again to a dealer so he can inspect. In protest, I inform him that I had turned the vehicle over to Jeep for the week (10/13/15-10/21/15) in October, pursuant to Jeeps request, for claim inspection, and that I am confused as to why I am being inconvenienced again. I also ask if any arrangements had been made for a replacement vehicle during the period of his requested inspection. He informs me that he has nothing to do with that and, in a callous and crude display of indifference, he terminates the conversation.

FCA US LLC has already acknowledged and admitted that they violated various sections of the “Safety Act”, and yet, in a cavalier display of arrogance and non-compliance, continue to violate me, a consumer whose tax dollars bailed them out in their 2008 bankruptcy.

FCA US LLC is required to execute certain performance obligations , pursuant to the July 24, 2015 Consent Order, amended December 8, 2015, the objectives of which are to mitigate the risks of harm and promote safety for we, the consumers. FCA, however, persists in violating and disregarding me in a blatant act of non-compliance with the order. I seek assistance in expediting remedial action in this matter as a victim, and the protection of my rights as a consumer, and as an American citizen.

Sincerely,
Guy Pleasant Jeep lessee

total integrated power module failed; windshield wipers/horn honking automatically resulting in console screens flashing ultimately turning off the engine and being stalled at a stop light. Was not covered under standard warranty;

about three weeks ago I noticed that my instrument cluster would light up even when the car was off at random times. Now its happening more frequently. Probably every twenty minutes or so. No interaction with the car (ie. opening doors or even touching the car.), but the dash lights up all by itself. Few days later I go to get into the car and the horn comes on and stays on. Lights flashing. Car wont start. Finally get the horn to stop. Battery is showing 8 volts. Charged battery, everything works again. Two days later same thing happens. Replaced the battery. Everything fine again. four days later. Battery dead again. Dash still lights up for no reason. After reading on the internet I am thinking it is a bad TIPM. However, my vehicle year 2014 is not covered under the recall. I think it should be. This has to be the problem

The car idles but it will not start. It is a fuel pump problem which is house in the TIPM part. I have experienced the same issue 4 times. the first on 8/19/14, first TIPM replacement on 9/4/14, back on 12/17/14 with another TIPM replacement. Now 2/27/14 and the same problem has happened again, towed back into the dealer.

While parking the vehicle, the ParkSense feature disabled on its own. Immediately thereafter, the red lightning bolt indicator light appeared on the dash, which has been known to be associated with the Electronic Throttle Control, glow plugs, swirl motor failure (low pressure in rail or fuel rail pressure malfunction) and also speed sensors. The vehicle then revved up on its own without acceleration while my foot was positioned firmly on the brake pedal. Immediately following that, the word “transmission” appeared on the dash, then the check engine light, then the collision indicator as if a car crash had occurred, which it had not. Finally, the power steering became very stiff. Drove the vehicle to the dealership it was purchased from and they said the codes were unknown like hieroglyphics. Left vehicle there. The following Monday the dealership informed me there were 3 software upgrades that were needed on the vehicle, however, those upgrades did not correct the problem. Technician also informed me the car was not safe to drive and they didn’t feel safe driving it themselves and got off of the highway during a test run. The technician further explained the vehicle had 3 test runs and failed all 3 and it was beyond their expertise so Chrysler Engineers would be consulted this week. Lastly, the technician informed me I “may be ahead of a recall issue.” The car is 5 and half months old. I ordered the car, meaning, I had it made/built from the manufacturer. It was not a car purchased from the lot. Therefore, no other drivers of the car and it is brand new. It is a safety concern, especially since the Cherokee has been out of production for many years until the 2014 release. As a side note, I remember an incident that occurred the week prior when the vehicle had difficulty shifting gears (automatic transmission). Instead it stalled and revved on its own.

I purchased the car the end of June, 2013. Beginning in September, 2013 through June, 2014, I incurred various power and transmission issues with this Grand Jeep Cherokee Overland. The first service call initiated a reprogramming of the control module, inspection of the steering column bracket, reprogram radio and reprogram transmission control module. In October, the TIPM failed. It was tested and repaired. In November, service was needed for the transmission – again. Found a fault code stored in TCM. Software recall for updates was performed. (the car was not driven from 1/26/- 3/28/14) In April, there was a clicking noise under the hood. Took car in for service and software was updated — again. In May, transmission stalled as I pulled up to an intersection of two state highways. Serviced again. June was a conventional oil change. Contacted the General Manager of dealership about issues that need address prior to the one year warranty expiring. I was given Chrysler Customer Care’s number to receive a case number. I was contacted June 9, 2014 by the Chrysler-Resolution Team and was told my car needed to be ‘serviced by their service team’ and an extended warranty. So, my car — that has been serviced regularly, was to be re-serviced again. I asked “WHY? and Why would I want an extended warranty on a vehicle that continues to have transmission problems”? NEVER did Chrysler’s service team look at my car in the 13 days in was at the service department. I would not drive an unsafe vehicle and kept asking for a new car from Jeep. The only option I was given was an extended warranty. I had a rental for those 11 days. So, in 11 months, I had no car to drive for 19 days, due to being ‘serviced’. NOTE: The service department at the Dealership was fantastic and performed all work with precision. The problem was the car, itself, which Chrysler refused to acknowledge. On June 25, I traded in this car (with mileage: 8,372) for another car, a 2014 Jeep Grand Cherokee LTD, for an additional $2500 out of my pocket for the same year car, but a step down from the Overland.

Transmission failed. There were four codes of failure. Chrysler had to replace the transmission with a new one. Work was still under warranty.

Jeep Grand Cherokees have a integrated roof flush rail. It is standard equipment on this Jeep. Racks and recreational objects such as kayaks, canoes, surf boards and bikes are attached to the racks that are in turn attached to the flush rail. The flush rail failed and two kayaks were pulled off the roof during mild to moderate desert winds. This failure resulted in two kayaks and the Thule rack equipment being thrown off the roof onto the highway. The roof rails are only attached to the roof with compression nuts and the roof is not reinforced in the area of the flush rails. The design is seriously under engineered and extremely dangerous. The Thule racks and straps held the kayaks together which resulted in 100 pounds of kayak, approximately 17 feet by 4 feet thrown in the path of oncoming vehicles. Jeep has been informed and takes no responsibility for this failure.

Complete Dissatisfaction with dealership and vehicle

I purchased a 2014 Jeep Grand Cherokee Limited for $46,000 from Dothan Chrysler Dodge Jeep Ram on Saturday, August 17th, 2013. We drove off the at 8:30 p.m. that evening.

On Monday, August 19th, at approximately 4:00 p.m. as I was driving down the highway after having just left my job at the Washington County Sheriff’ Office, where I am the public information officer, my vehicle’s screen flashed a warning that read: vehicle gear shift malfunction. The screen went completely black for approximately 1 minute. When it came back on the screen read: Please Service Transmission followed by turn off ignition to engage park. I tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition. This endless circle continued as I was able to stop the car at a gas station parking lot. I sat in the parking lot of the gas station for approximately 5-7 minutes where I documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park. The gears would not display. There was no way to see if the vehicle was in park, or what gear it was in at all. After struggling with the vehicle for close to 7 minutes, I was FINALLY able to turn the ignition off. When I restarted the vehicle, the transmission service light was on. I contacted the dealership (as noted above) immediately. I was assured by the salesman that this “happens all the time to Jeeps”. This was my first MAJOR concern with not only the vehicle, but also the dealership. I have a full team of certified mechanics that work for our office. I met with each of them and was told that this was NOT a common thing for ANY vehicle.

I live approximately 1.5 hours from this dealership. On Tuesday, August 20th, I made a trip to Dothan, AL to address this vehicle issue. I left my BRAND NEW Jeep with them on the 20th. I was assured the following “If we can’t fix this to your satisfaction we will get you a new vehicle”. I was given a small car to drive (to replace the $46,000 SUV I had driven a total of two days since purchase). The service department stated “the vehicle printed out 6 pages of code, one code read IMPLAUSIBLE. We have never seen this, we will have to call across the country to figure out how to fix this’ . We spoke to the dealership everyday (all conversations were documented including text messages between us and the sales team. We were told daily a different story. On Thursday, August, 22nd 2013 at 7:35 am I sent a message to the dealership saying their inability to pinpoint the problem on a BRAND NEW $46,000 vehicle and after meeting with close to 5 certified mechanics, I felt they needed to order me a new vehicle. They again assured me they would do so if they couldn’t meet my satisfaction, another lie. At 8:00 a.m., the same day August 22nd , I was told a part was in fact in that they believed may fix the problem. After hearing nothing until I left several messages, I was contacted the FOLLOWING day, August 23rd and told “we will know 100% by this morning, but as far as we know it is ready and can be picked up”.

I spoke to no less than 3 MANAGERS on Friday, August 23rd. I explained that I had made a SUBSTANTIAL purchase of a vehicle that is advertised as dependable, reliable, strong, tough, rugged, etc and I had been able to drive this BRAND NEW vehicle a total of 2 days since purchase. No one could give me a straight answer and every person I spoke to assured me that I would have a new Jeep if I wasn’t satisfied. 2. We would never have to make the return trip to Dothan, AL to handle these issues, they would come to us. They promised to detail our vehicle (which had NEVER been done after we purchased vehicle) and they would fill it up with gas, since the service team had burnt the gas and the gas light was now on. Now, correct me if I’m wrong, but neither one of those are favors. We didn’t burn the gas, so of course they should replace it and we were never given our detail after purchase so of course they should be detailing the vehicle.

One of the reasons we purchased from this dealership was because we were assured we would NEVER have a problem with this vehicle and that if we did wayyyyyy down the road we could use the dealership that is only 30 minutes from our home. This is a BRAND NEW VEHICLE, a $46,000 Jeep, we would certain we wouldn’t have issues. Apparently we couldn’t be more wrong.

On Friday, August 23rd at 7:00 p.m. we were told the vehicle was fixed and the mechanic would drive it home to test it and drive it back to dealership Saturday morning. They would then have the salesman bring it to us and pick up the rental. On Saturday, August 24th morning and after having not heard a word, we called the service manager at 10:00 a.m. Phil, the manager, stated “our technicians do not come in until Monday morning, we can’t begin fixing the vehicle until them.” We then received a call back from the sales manager, an hour later, that said “Oh wait. It has been fixed you can come pick it up whenever. It hasn’t been detailed because we have no detailing department on the weekend. We can’t come to you because it is a liability issue. He also stated that is apparently a common issue with jeeps, something I’m sure you need to be made aware of if you a producing a subpar product (per salesmen and service managers representing YOUR product).

So we took a second day off work and made a third trip to Dothan, AL to pick up our BRAND NEW $46,000 vehicle that had STILL not been detailed. When we arrived, we got approximately 30 miles down the road before we discovered the cruise control no longer worked. We immediately called the dealership who assured us they would handle it by coming and getting the vehicle so we didn’t make a fourth 1.5 hour trip to Dothan, AL. This morning, Monday, August 26th, the manager has just called to say “bring the vehicle back whenever it is convenient and we will fix the other problems.” The only thing this entire experience has been is the biggest inconvenience of my life.

As you can clearly see, we have lost faith in Dothan Chrysler Dodge Jeep Ram dealership and in your product. We bought what we thought was a superior product and we have been disappointed every day since. This is an issue, I believe you, as a company who represents what is suppose to be a superior, reliable product, should address.

My job is public information. I do public relations for a living. I know marketing and I know how to get information disseminated to a large group of people fast. I would assume it would be important to Jeep to keep the reputation it has so valiantly defended since inception. At this point, I am the complete opposite of satisfied with both your product and the people representing your product. I will use every resource at my disposal, and you can be assured those resources are vast, to ensure no one falls victim to either your product or this dealership.

Thank you for your time.

Owned for approximately 3 weeks when I started feeling weird things occurring such as “slipping” at slow speed – coming to a stop and accelerating normal. Noticed about a couple of days ago leaking from under the vehicle in front. Took to dealership and the diagnosis from the dealership was “The right front axle not installed properly”. I was verbally told that the “right front axle was dislocated or off a little bit. Said they had to realign and “reinstall” the front axle. I called Chrysler to complain that I received a vehicle with a dislocated or improperly installed axle which could have meant injury or even death if the axle continued to dislocate (I hadn’t caught it) they told me to monitor the situation because the dealership reinstalled and released back to me.
My concern and I am upset about: I was sold a vehicle which either had an improperly installed front axle or managed to slip the axle out of place (dislocate).

Car unexpectedly shifted into neutral without me switching gears while driving.

The component in question is the rear drive shaft. it has been losing speed as i travel on roads and the highways. when accelerating from a stop sign or red light, the vehicle seems to not want to move. it takes a few seconds for the computer to realize the car is in motion. once it picks up speed, there are three (3) knocks that occur. it makes the vehicle jerk hard and sway sometimes. the next component is the transfer case. it puts the four-wheel in progress to be shifted. the four-wheel drive makes a popping noise when the vehicle comes to a stop and is shut off. it continues to keep shifting from two-wheel to four-wheel to two-wheel without even using the controls. while pulling out from a car lot, i made a right turn. the vehicle acted as if it did not want to go, and the front end started jerking and making a popping noise. also, when riding on the highway, the front end shakes terribly. my safety was at risk because the vehicle acts up while pulling into traffic or riding on the road. sometimes, i have my grandkids in the vehicle with me. they are my most precious packages when they ride with me. the problem of the drive shaft has been confirmed by a dealerships service department, my mechanic, and the mechanics of the dealership i purchased the vehicle from. has not been inspected by the police, insurance reps, or the manufacturers. there were times when the service message for the four-wheel drive came on. it was an issue trying to find a place to do the service.

Trunk lift gate opens on its own and continually opens and closes; removing the battery does not stop the automatic open/close and it will continue to do so for some time. it does it randomly, but more so after the car has gotten wet from a wash or rain. while sitting stationary the trunk opened on its own while locked and alarmed.

The contact owns a 2014 jeep grand cherokee. the contact stated that after the vehicle was parked and turned off, the contact attempted to restart the vehicle, but the vehicle failed to restart. no warning light was illuminated. the vehicle was towed to the residence and then later to the dealer, who determined that the engine oil was low, and the engine had overheated. the contact was informed that the long block needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 102,076.

My truck was affected by the fuel pump recall brought it to the dealership to have it performed was told fuel pump was bad and contamination occurred was told they will repair the truck as part of the recall. 3 weeks later received a call truck was ready but gave a code for temp sensor that was not covered by recall had to pay $500 for the repair i authorized and was told part was out of stock for a week. after the part was installed i was told the car was ready all codes were cleared and car was good to go. meanwhile the truck was not road tested after all the repairs were completed. i picked up the car friday 4:30pm went home and the truck lost power again and check engine light and lightning bolt came on. dealer was closed had to tow it to them for them to look at monday. got a call stating they retightened everything and told me to come get the car. meanwhile car was not road tested again! picked up the truck and again after 50 miles same thing again check engine light and loss of power brought it back to the dealer and was told that need to do a cleaning of the engine but to drive the truck and see how it goes. took the truck went to work around 90 miles on the highway smoke starting coming into the cabin truck lost complete power and almost caught fire!! vehicle was in ny had it towed to the nearest station until we speak w dealer to arrange for it to be towed back to ct. spoke w dealer next morning and was told they have an affiliated dealer in ny to have it towed there and they will look at it. took it to manhattan jeep and was told the dpf sensor had melted and they needed to replace it. part was on back order for a week. had them replace it after replacing they told me the truck is still not running correct. statting that the honeycomb in the dpf was broken and needed to be replaced along with the catalyst converter! all this was done due to the recall not being performed correctly!!! and not be road tested after replacing fuel pumps, fuel rail, fuel injec

I bought this jeep in 2018 with low miles 40,000 now in 2021 has 68,000. i have been driving the car only to go work and working from home i wasn't driving that much. suddenly while driving i noticed a light on and it was on and off, and oil smell. i took it for the diagnostic and the code misfire detected in cylinder number 3., p0303 ,which is a problem with the engine. the price is 4000 to fix the problem because is a misfire in one of the cylinders of the engine. the car is not working properly because it has a oil smell and some issues when i am driving such as shaking and also a weird sound . this is the only car that i have right now and i am scare to drive it because i don't think it is safe to drive it with oil smell, it might caught on fire or something . the starter is not working and when driving is unstable. i just drive locally i don't know how this car is giving me an engine problem with that low mileage. it is not possible that a car parked and using not often could have an engine problem. i bought this car thinking to keep it for a long time since i always take a good care of my cars. i need an explanation from jeep regarding this problem. i am not going to spend over $4000 in a car with less than 100,000 miles and with a problem that was not done by me. i need to resolve this since it might be a safety risk if i continue driving this car with some type of engine/ oil smell. when i parked the car a strong burned oil smell comes out and goes inside the car.

This is my second jeep and my previous had the same issue. the wind shield fluid kind drizzles out and never reaches the top of the wind shield

On monday, january 22, 2021 around 3 pm, i was driving on the freeway and my jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened. i immediately shifted it back into drive and continued drive and exited and went to a gas station. i turned it off, pumped gas and turned it back. when i tried to back up, it immediately shifted the car into park. i called the nearest dealer and asked what it could be? they checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. they also recommended looking to see if any other 2014 jeeps had experienced the same problem. this is the first time my vehicle has ever done that. i asked if it could be related to the extreme cold. i contacted chrysler and the representative said make an appointment and take it to a dealership. i have scheduled the appointment.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the driver's side dome light failed to turn-off when the button was activated. the vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. the vehicle was not repaired. the manufacturer was informed of failure and informed the contact that the vehicle was not under recall. the failure mileage was approximately 82,000.

Cylinder head misfire #2 and service four wheel drive light. i had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the vin list (pentastar tic) is what our mechanic called it.

The electronic shifter maintenance require light keeps coming on with check wngine light and won't drive had at dealership several times can't fix?? please help getting expensive

I was sitting in the driver's seat the vehicle was off and parked and the active headrest deployed out of nowhere. i was struck in the back of the head and suffered a concussion, neck and shoulder injury and whiplash.

Vehicle cranks, but does not start. vehicles acts like it does not have gas while driving. it does not accelerate or decelerates while driving like it's about to stall. issues are similar to the 2013 jeep grand cherokee recall.

Tl* the contact owns 2014 jeep grand cherokee. the contact stated that the driver's side front seat belt failed to retract. the vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. the contact was informed that the seat belt retractor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 87,943.

Bangs when car starts and stops rough shifting when speeding or slowing down.the car shutter and stop with out notice in traffic driving at 35-40 mph.took it to a transmission shop recreated the thought it might be low on fluid added fluid could not find a leak. bringing it back for repairs .this problem started in 2-10-21. creates a hazard when it shuts down in heavy traffic!!

The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. at this time there are so many open issues with this defected part that i am unable to get this part cause there are 5800 people in line before me waiting for this part. i am unsure where to start to have this recalled but i would like to move in the direction of having that done. please help! i need to have this done? i read online that there was a possible petition started for this very issue.

The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. without that part replaced, it could cause extensive engine damage.

Park assist light remains on even if pressed to turn off to activate, while motor running in park or neutral with my foot on the break. nothing works to activate this sensor. help please.

Front passenger seat belt is locked i see this is not a problem i hand alone. i read someone said they have a pending recall for the last 2 years, i think it'sa big issue since some have the problem on the driver seat.

Airbag in driver's headset activated when stopping at a red light in traffic. the headrest hit the back of my head hard causing neck pain headrest is now engaged making it difficult to drive

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. the vehicle was taken to burns motors (1300 e u.s. highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. the vehicle was not repaired. the contact linked the failure to an unknown recall. the manufacturer had not been informed of the failure. the failure mileage was unknown.

Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. to fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. when got back from getting checked out the engine now makes a ticking sound. also gear shift issues where the car will say in desired gear and won't go into park and stall out. the second was a recall but my vin was not included. gear shift issue happens at random and has left me in the middle of the street.

Active head rest on driver side released while in parking lot. there was no contact or accident. there is a plastic piece inside the head rest that snapped and the head rest launched forward. i need to bring it to dealer to get fixed i suppose and also pay for it i believe, but this seems to be a safety issue and a defect - not something i should have to pay for.

While driving home all of a sudden there was a loud pop and instantly hit in the back of the head while driving. instant headache and throbbing to the back of my skull. i pulled over as soon as i could to see that my driver side headrest had deployed. further inspection it appears the plastic inside the head rest is broken so it can not be reset. this is an extreme safety issue! just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. if my wife was driving i am not sure how that would have turned out as she already has neck issues. the consumer stated the vehicle had not been repaired as the cost is too high. the consumer still drives the vehicle.

A serious safety problem when fill the suv with gas that can cause a fire with the suv & the filling station. gas just flows out of the filling port before the nozzle shuts off. this has happen 3 times at different stations. taken it to the dealer. i’m not the only with this problem. a recall is needed!! consumer stated vehicle was taken to the service dealer and was diagnosed as gas tank venting system which needs to be replaced at $1400. manufacture has been notified. case numbers are [xxx] and [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb

The contact owns a 2014 jeep grand cherokee. the contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. after restarting the vehicle, the settings failed to switch back to the preferred settings. additionally, the rear hatch failed to stay in the upwards position. the contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the approximate failure mileage was 86,000.

I currently own 2 2014 jeep grand cherokees that suffer from this issue, and found numerous complaints online regarding this dash board delamination issue. back in 2020 we received a letter indicating that the dash was part of the x81 campaign to send in proof of repair to be reimbursed by the program, however, since we did not know we needed to take it in for this, the form was never completed as the repairs were never done. (this repair is over 2000$ of which we do not have due to covid and the shut down of my wife job) then i purchased another 2014 in which the dash was in way worse shape. i was under the impression that due to the previous letter that the repair should be covered under the x81. however, the dealer has informed me that the extension was only good for 6 months. on top of that, the parts are taking up to 1-2 years to receive. also, if i had owned my srt jeep back when this campaign was done, given the current condition, i would have had the repair done or had ordered the parts for it. it is my thoughts that this dash, being as common as this is, should be covered due to me not owning the vehicle and the paperwork not being clear about the process could be completed by the dealer at no charge. to me it looked like i had to pay it, and would be reimbursed. i asked if they would be willing to sell me the part at a discounted rate, but the warranty department said there is nothing i could do. to me, this dash issue causes a driving distraction as the dash is in such poor shape, at least with my srt, that i find myself looking at it, instead of the road.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at 30 mph, the front passenger’s side active headrest restraint fractured and detached, hitting the contact's wife on the head. there was no impact to the vehicle that could have caused the active headrest restraint to become detached. the vehicle was not diagnosed nor repaired. the dealer and manufacturer were not made aware of the failure. the failure mileage was 68,013.

At approximately 2:00 pm, on january 17, 2021, my wife was sitting in the front passenger seat of our 2014 jeep grand cherokee summit waiting for me so that we can drive to columbus, ga for my brother's funeral. then, for no reason at all, the headrest of the passenger popped open. my wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. we don't know why it happened but would like for it to be fixed by jeep. a replacement headset was estimated to cost about $1000.00.

The egr cooler was not properly installed by the manufacturer which has caused several failures to the vehicles engine components (such as oil cooler, engine coolant system, and the egr itself). additionally, the egr cooler has an active safety recall due to risk of engine explosion and vehicle fire. the parts and remedy for this recall have been available since november. this repair is covered under both the active recall as well as an extended emissions warranty that was required by a federal judge in the settlement agreement for the emissions scandal which fca settled with the federal courts to provide remedies to its customers. thus far, fca has not honored the terms of this federally required extended emissions warranty on two separate occasions. i have contacted three separate dealers and fca on two occasions. fca has refused to assist in the egr repairs and the dealers have refused to perform the repairs. i’ve not been able to get any assistance from fca, or the dealers. my egr cooler is a safety risk and this should be addressed immediately. i have been working to get this resolved with jeep since march 12th. i need the law to be enforced.

The glow plugs are “stuck” and have broken by the service department when trying to remove due to the carbon build up in the cylinder head. the dealerships states because this car is a diesel it needs to be driven and gotten to temperature. i commute a short drive to work. this is a safety issue as i could be stranded. the service manager says he will have my car for over 6 weeks!!!

Front passenger side seat belt won't retract. the seat belt can be pushed by hand back into the upper slot, but after pulling out the belt again, it won't retract again. believe this is a problem with the upper plastic guide pinching the belt. i have not taken to a dealer since there are numerous identical reports for this vehicle type and i don't want to pay $600 to fix. this is a huge safety issue since there can be slack in the belt for the front passenger.

The contact owns a 2014 jeep grand cherokee. the contact stated that the rear license plate light failed to illuminate the license plate. the vehicle was taken to an independent mechanic to be diagnosed. the mechanic informed the contact that the wiring harness had failed and needed to be replaced. the vehicle was not yet repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 103,000.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. the vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall, and the vehicle was out of warranty coverage. the failure mileage was 94,000.

According to the recall notice i received in the mail, the egr cooler needs to be replaced. i scheduled an appointment and took the vehicle in. upon arrival i was told that, yes there is a repair solution but that the parts are not available. but that they would place an order and notify me when it arrives. it has been several months and still no repair. *note* i am having to add engine coolant on a regular basis.

I drove 3 miles to work and pulled into parking spot turned car off went to get out of car and noticed i was over the line started car back up and put it in reverse went to back up and it jumped into park tried it again went back a little and it jumped back into park so i tried putting it in drive and it jumped back into park then i was stuck in the middle of the road and not able to move back in the space i got it in reverse and it would go a little bit and back in to park now it is towed to dealership and they can’t find the problem

The contact owns a 2014 jeep grand cherokee. the contact stated while at a standstill, the vehicle was leaking oil. there was no warning light illuminated. the vehicle was diagnosed and repaired. the manufacturer was informed of the failure however, offered no assistance. the failure mileage was approximately 112,000.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the contact was informed by the local dealer and manufacturer that the recall repair would not be performed on the vehicle due to a faulty engine. no further information was provided. the contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. parts distribution disconnect.

Headrest safety feature deployed randomly.

The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. reading other jeep grand cherokee recalls, to me the indecent sounds exactly like the nhtsa campaign id: 14v634000 - where ''the alternator fails and the vehicle may stall'. (manufacturer campaign number: t36)

Emergency light stating "service electronic throttle control " that caused engine light to come on. these electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down. it is a software issue and requires software flush and update, this issue is so common, dealership knew what i was going to say before i even said it. recall needed to prevent a wreck and fix before issue shuts down vehicle, and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.

Driver’s side active head restraint deployed while vehicle was parked in driveway over night.

While driving the headrest deployed and hit me in back of head.

Large oil leak, could have gone on fire or seized the engine. turns out the oil filter housing assemble was cracked which seems quite common in this make, mode and year.

The active head restraint on the passenger on the passenger side deployed without any collision. we came out one morning to just find this popped open and it will not reset. it has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.

I was driving and the drivers seat headrest popped out

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

The headrest of the passenger seat popped out (like an explosion). i understand there are several investigations and was wondering if this is something that the company will replace for free?

I was preparing to stop at a stop sign when i heard a pop/burst. it was startling. i thought some glass or something broke but couldn’t see where. i looked over and i noticed my car seat headrest was open. thank god no one was sitting there. and no one has for months now. so i’m unsure why it would have done that.

While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head

My vehicle was in park and unable to start, all of the lights and indicators worked as expected but it the message on the dashboard said to continue in drive. i was unable to start the vehicle or unlock the doors. the vehicle was towed to the dealership and they said that i need to replace the automatic transmission control module. this is the same component that has failed in countless jeep grand cherokees yet there has not been a recall for my specific model.

Bad left side head standard chrysler problem - 3.6 - v-6

Passenger side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. after taking to a local service shop, the problem is with the upper plastic guide pinching the belt. this is a huge safety issue since there can be slack in the belt for the front passenger. also, the upper plastic guide on the driver side front seat belt has a fracture.

The drivers side seat belt will no longer retract making it not useable. it appears that the d-ring is cracked preventing the seat belt from working properly, appears that there are several other nhtsa incidents similar to this one and have been under investigation.

The headrest on my 2014 jeep grand cherokee deployed on its own while driving. the headrest is pushed so forward that i am unable to drive my car safely.

My jeep has developed the 3.6l penastar tick. i noticed fca extended the warranties for vehicles equipped with the 3.6l penastar v6 but for my model they stopped in 2013. how can i get my year added to that warranty since it developed the same problems as the previous years. we had our jeep at a local dealer in wasilla ak for a tune up before our long trip and he didn't mention anything to us even though the tick was noticeable. i then had my vehicle state safety inspection completed (texas) in 1st week of june and the mechanic told me about it and after some research, my jeep has the same tick coming from the engine.

The active head restraint on the passenger side deployed on its own with no outside influence

Randomly my grand cherokee overland 4wd stared spraying oil all over the rear of the vehicle. took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. the vehicle never once displayed any indication of any failure or overheating. when i asked how could there not be any warning lights i was told it just happens. after researching this issue i discovered it's a very common problem. my concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.

The air ride suspension says it's stuck in off-road 2 but is visibly stuck in the lowest setting. when driving it is very bumpy, almost worse than offroading. i do t think our safety is at risk. the problem has not been looked at by any professionals or independent dealers. it has not been inspected. we can't remember the exact time we noticed the message, but roughly around december 2020- january 2021. it is not a light it is a message that pops up a handful of times while driving.

Engine stopped working suddenly while driving. pulled to side of road,tried to start it with no luck.starter working, cranking but engine is not firing. no warning messages,no check engine lights,only changed message on cluster before it showed "press brake then press button to start engine" now it shows "press clutch ... to start engine".3 weeks back visited dealership(motorworld in wilkes-barre,pa) to fix last recall.after 2 days spent at dealership,nothing happened, recall was not completed.accident happened 7/7/21, next day vehicle was towed to dealership, set for diagnostic for friday july 9,2021,and now it is sitting there for 10 days,with no information what exactly happened to vehicle

Driver side seatbelt won't retract. there seems to be a broken piece of plastic on the top piece.

Driver’s car seat headrest pop out while running almost causing an accident.

On the drivers side, the plastic guide that guides the seat belt into the pillar and down to the retraction unit, is cracked and is pinching the seat belt, not allowing the seat belt to properly retract.

Vehicle is downshifting automatically. burning smell, squeaking/ whistling sound coming from under the hood. smoking from under the hood tone to time. car stalling on take off.

While driving, i heard a loud explosion, and my head/ neck jerked forward to the steering wheel. i immediately thought someone hit me from the back. my daughter in the passenger seat shouted, “are you ok?” she told me that the back head rest exploded. i was shaking and tears filled my eyes as i pulled over to the side of the road. the driver’s headrest deployed for no reason! i was so lucky that this did not cause a major accident! that evening (and for the next 4-5 days), i had a headache and lower neck pain. today, it still feels sore. even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. my daughter is 15 1/2…she is scared to death of learning to drive in my jeep. she witnessed the restraint deploying, and doesn’t want that to happen to her. me either! i have been a jeep owner for 22 years. sad to say that i might not be much longer :-/,

2014 jeep grand cherokee the radio stop responding, won't allow to be turned off, won't allow to lower the volume, vehicle has to be turn on for 5 minutes and turn back on, then radio will start working normal again. it has happen to me in multiple ocaccions while listening to music via bluetooth from my phone.

Steering rack and pinion failure due to leaking fluid. dealer will not cover cost. this shouldn't happen to a 2014 jeep grand cherokee with only 62k. please investigate and place a recall for this design error. very dangerous for all drivers and conditions. i am afraid to drive this car now. i am currently driving another car.

Jeep grand cherokee power steering leak! we’re having the same problem that other jeep owners are having, the steering rack leaks on the 2014 jeep grand cherokee overland. the leak was discovered through regular maintenance check in 2018. we filled the reservoir with new fluid, it was fine for the entire year. it wasn’t until july 2021 that we discovered that fluid was leaking from the steering rack and pinion and spraying fluid on to the engine. it got so bad that we had to fill the reservoir daily! it appears that jeep knew about this problem since 2012 but failed to do anything about it. https://www.carproblemzoo.com/jeep/grandcherokee/steering-rack-and-pinion-problems.php https://www.jeepgarage.org/threads/leaking-power-steering-rack-and-pinion-boots.73596/ this jeep only has 55,000 miles. my wife uses it locally and it’s never driven more than 100 miles a month and it has never been driven off road. this is appalling that it suffers from this kind failure so early in the jeeps life. when i confronted the jeep/chrysler company with this issue, there only response was “it’s outside the warranty timeline”. the rep name was sade and she was rude! this jeep was garaged kept throughout it’s life. we’ve maintained this vehicle in immaculate condition, so much so that it still has the new car smell!!! very disappointed in jeep. they used to be very reliable until they were bought out by fiat, go figure!

Passenger headrest popped open randomly while driving. inspection is available upon request. my understanding is that this only occurs if a collision is detected. however no collision occured. no one was injured however had my wife been sitting there she could have easily been injured. the headrest could have smacked the back of her head. no warning lamps indicated anything wrong no warning occured before the deployment of the headrest. this seems to be an ongoing problem amongst jeep grand cherokee owners.

Unknown i was parked when out of no where i heard a poping noise and i lucky no to have my head on the head rest at the moment of it popping , till when i tried putting my head on it i felt something off and thats when i saw that the head rest poped . i was not in a crash i didnt not hit anyone or was hit by anyone as well just happened on its own .

Leather separating from dash board. causing distraction while driving also bubbles interfere with low light sensor on dash.

Happy wednesday: issue 11427346 thats my issue too. this is occurring with my vehicle with many others. i found out today power steering fluid ran out and was empty but no leak is detected. it is the steering rack where the fluid is going so it is undetected which can cause gears to lock up and crash since owners do not detect a leak and do not know where it is going. i got an oil change and they told me it was almost empty buy inches and to get parked asap until it was filed and that there is an issue. miracle dodge/jeep in gallatin, tn said there must be an issue when we went to buy the power steering fluid at a dealership since the jeep only takes mopar hydraulic fluid at 22.00 a quart. they are aware there is some issue if the fluid is empty but no leak detected by me or anyone else looking for one. this is a issue with crash potential. it could have killed me if i ran out 100% and my gears locked up. my time is spent taking my cancer stricken mother to the drs office and had ii not got an oil change? i would never know and my gears would have locked up. many have reported. why is this not a recall since the steering rack being replaced is a $2000.00 cost to fix. i have 68, 500 miles on my jeep 2014 gc limited with low miles?. this is unheard of. first, the faulty engine oil sensor $450.00 to fix, then the faulty seat belt clip breaking which was covered by you all and fixed..now? the power steering rack eating up the power steering fluid and leaking onto brake boots which mine look rusted so that would explain that but unseen by the driver? help me and others who have reported this since 2020. make it a recall asap. nobody has $2000 to $3000 to fix faulty issues with these jeeps. please help!. my stress levels are at an all time high from this newest issues with my jeep. i am not sure how much more i can handle with these faulty issues. i feel like we all need to do a class action lawsuit. thank goodness for my oil change.

I was driving on a busy street in san marcos. when my dash board lit up and all the sudden the electronics stop working to include my speedometer.

The contact owns a 2014 jeep grand cherokee. the contact stated that the dashboard was coming apart which could hinder the deployment of the air bag in the event of a crash. the vehicle was diagnosed but not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

The driver headrest popped open when stopped at a red light. no accident. just happened spontaneously.

While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.

May 3,2021 while driving on route 93 south i drove over a rough patch on the road as soon as i felt the bump in the road i heard a very loud pop. i pulled into a gas station and inspected my car that's when i discovered the passenger headrest deployed, fortunatley i was alone at the time. no one was hurt.

I have received notices about recall w79/nhtsa 20v-699 "important safety recall". i went to my local dealer and they told me the parts are not available. they said they would put me on a waiting list, but that i'm number 162 on the list and they are currently working a number from november of 2019. i called fca to complain. they directed me to another dealer in the area. that dealer made an appointment and then canceled it due to no parts availability and said they'd put me "on the waiting list". they gave no time frame. i just received another notice urging me to get this urgent safety recall fixed. my take is that fca is dragging their feet in hopes that the longer they delay, the less repairs they will have to do.

The contact owns a 2014 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 20v699000 (engine and engine cooling). the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the part was not available for the recall repair. the contact had not experienced a failure. parts distribution disconnect.

Hid headlight bulbs were replaced by dealer. upon return of the vehicle i tested the light pattern at night on an unlit road and the results were not stellar. there are 2 noticeable dark areas on the roadway imparting vision and clarity of the roadway. returned to dealer and let them drive the car at night. they told me that there are two dark areas in the light pattern and that they are caused by “burns” on the inside of both headlight lens. i was informed that they need replacement to the tune of $1300.00 each. the service manger informed me that he could try to disassemble the headlight housing and “polish” the lens with no promise of success. the area of the lens causing the distortion is directly in front of the projector portion of the housing. to me it appears to be a design or material selection issue. also interesting is that the areas of distortion look differently in each lens, the passenger side is cloudy, whereas the driver’s is granular. pictures are difficult to take but my best effort are included.

Front passenger active headrestraint defective. headrest activated erroneously when plastic brackets holding steel bar broke. this caused the headrest to forcefully extend/deploy forward. driver side headrest was not affected. steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.

The passenger side headrest restraint clips seem to have broken or deployed spontaneously. the vehicle has not been in an accident and the headrest is rarely adjusted/used.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. the contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. the contact stated the driver received neck injuries however no medical attention was needed. the manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. a case was opened regarding the matter. the approximate failure mileage was 147,000. case number is [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”

The contact owns a 2014 jeep grand cherokee. the contact stated while operating the vehicle, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. the cause of the failure was not determined. the local dealer and manufacturer were notified of the failure. the vin was not available. the approximate failure mileage was 80,000

The headrest deployed for absolutely no reason. the car was parked and unoccupied. upon entering the vehicle we immediately noticed the headrest was popped out. i'm thankful i wasn't driving at the time!

In 2018, my 2014 chrysler/jeep grand cherokee dashboard material had started to dislodge from the dash. i reached out to jeep and they denied anything was wrong with the dash on their end and it was my fault for improper care of the car. i found this to be in contrast with research online of a large amount of complaints for the same model as mine suffering the same dashboard glue issues. in december of 2019, i received a notice from jeep that they would be replacing the dashboard so in january of 2020 i dropped my car off at the local dealership, joey accardi. after not hearing from them, i sent an email on february 12, 2020 requesting an update. they advised they submitted a request for approval of the replacement to jeep and were waiting to hear back. i picked up my vehicle as they could not provide a replacement timeline. after waiting several months i reached out to jeep customer care reference #75788102 and they advised they attempted to reach out to the dealership for an update with no response. after getting a response several days later they advised it was ordered and should arrive shortly. after waiting to hear back through the rest of 2020, i reached out again in february of 2021 to jeep customer care reference #78420942 and they "escalated" my issue to someone who called the dealership and was told it would arrive in may of 2021. they closed my case on february 5th without any further help or confirmation of receipt of part. i reached out again today, september 9th and received no help or any indication of replacement timeline. it has now been 3 years since i brought this to jeeps attention and 22 months since they authorized replacement. my concern now is the dashboard material has dislodged two of my ac vents and has folded over where my airbag would deploy potentially causing harm or failure if the airbag were to attempt to deploy. this is clearly an issue with this year and model jeep and they aren't remedying it potentially putting people in danger.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving approximately 2 mph, there was a knocking sound coming from the vehicle. the contact stated there was no warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with needing a new transfer case. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 121,000. the vin was not available.

I was merging onto the highway from an on-ramp and the vehicle stuttered a d stalled. the jeep dealership diagnosed the issue and said it was a bad computer controller 5-10 days for part to arrive then 2 days later i was informed the computer controller wasn’t the problem. now they think it’s the fuel pump. after searching the symptoms i found a recall for 2014-2016 jeep’s for loss in the magnetic coating on the tone wheel resulting in possible engine stall. 2014-2016 jeep’s manufactured between june 9 2014 and march 29 2016. still waiting for a fix. i was stuck on the side of the highway with my 9 year old daughter for 5 hours! safety issue!

Sitting in the driver seat parked. the active headrest suddenly deployed . no collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.

Driver seat heard rest deployed and cannot be reset. this almost caused a serious accident

Our son, 18 years old, driving our 2014 jeep cherokee limited had a rollover accident and zero air bags deployed. the state patrol, tow personal and owner of the tow yard is questioning why the air bags did not deploy. this accident was at 1030ish on 9/17/2021. the car rolled over and landed on its top. the vehicle is a total loss. our auto insurance is involved in this loss. open claim. i called jeep customer support and they have a case open on this. i feel lost over this issue. why did the air bags not deploy? please help me find answers. our son busted the side door out and was able to exit the vehicle. i have pictures ect if needed. i am not 100% of the miles .. i know over the 100,000. please rush this issue due to total loss of vehicle. auto owners insurance claim # [xxx] crash report # [xxxx] ross county ohio ohio state patrol jeep case # [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2014 jeep grand cherokee. the contact stated that while the vehicle was stationary, the vehicle stalled without warning. the contact stated that the check engine warning lights were illuminated. the vehicle was towed to a local dealer and it was diagnosed with needing the pcm replaced. the vehicle was not repaired. the manufacturer was informed of the failure and informed the contact that they would cover a portion of the repair cost. the failure mileage was approximately 29,000.

Purchased vehicle in 2014 and from the start vehicle occasionally fails to increase speed when acceleration is increased. under 30000 miles vehicle lost power moving at very low speed. problem diagnosed at arrigo sawgrass as powertrain control module failure. it is a risk if vehicle not responding to increased speed when needed. my research indicates that thousands of 2014 jeep grand cherokees in an australian batch were recalled for powertrain control module fault and the failure of my vehicle under 30000 miles seems to match with these recalls and should be carefully looked at for possible recall as well

Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. it springs back out forward.

The front passenger side seatbelt would not tighten around occupant when pulled from the rest position. when we tried to get it to retract it wouldn't. there seems to be a number of these incidents reported for the same vehicle. this presents a serious safety issue and with only 45k miles on the vehicle this should justify an investigation.

Driver head restraint for 2014 jeep grand cherokee deployed while sitting at the airport between july 13, 2021 and july 18th 2021. car was not in motion. took car to jeep dealership for inspection and replacement. it was determined by the dealership "internal latch will not reset and hold properly". head restraint was replaced with a new one. mileage was 89,883. no warning messages or symptoms. dealership stated they could not replace the passenger head restraint until it also "fails".

The contact owns a 2014 jeep grand cherokee. the contact stated that while traveling at highway speeds, the vehicle would stall and jerk upon the depression of the accelerator as the fcm and check engine warning lights would illuminate the instrument. the contact stated that he would be forced to pull over and restart the vehicle to resume normal driving. the contact also stated that while at a stop, the vehicle stalled as he depresses the accelerator to the floorboard. due to the failure, another vehicle rear-ended him at a low rate of speed. the air bags did not deploy upon impact. no injuries were reported and a police report was not filed. the vehicle was able to drive away from the scene; however, the vehicle had sustained rear-end damage. the dealer was notified of the failure and was informed to bring in the vehicle for an inspection. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 60,000. consumer stated transmission gets stuck in eighth gear. vehicle stopped in the middle of the freeway had to put it in park and restart to move, happened dozen of times.

Shifter service, power steering yes available for inspection. power steering went out, lights on dash board flashed and beeped and then would go black. jeep diagnosed my jeep. no warning and happened about 2 weeks ago and has continued consistanly

Was pulling a trailer and vehicle overheated and caused radiator to leak. dealer states exhaust fumes were present in coolant overflow tank and states engine needs to be replaced, but refuses to believe this is caused by an egr cooler that is under recall

The contact 2014 jeep grand cherokee. the contact had received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) and the vehicle was taken to the local dealer for the recall repair. the vehicle was repaired. after several months, the contact stated while driving at an undisclosed speed and approaching a stop sign, the contact saw in the rearview mirror that there was steam coming from underneath the rear of the vehicle. the contact kept driving and the vehicle became overheated and stalled. the contact parked the vehicle at a parking lot and added water to the coolant reservoir. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the egr valve was cracked. the contact took the vehicle back to the local dealer however, the vehicle was not repaired. the manufacture was made aware of the failure. the failure mileage was approximately 151,000.

The engine oil and filter was recently changed and a few days later oil is now leaking down the engine bay onto the exhaust and onto the skid plates. the correct torque was used and oil filter seal as well as the drain plug are dry. the canister housing has either cracked or seals have failed on that part. it is a known issue with an upgraded part available from fca. i did not notice it until arriving home after a 20 mile drive and oil was everywhere. this could have caused a fire as there was no warning and no expectation of a leak. opened a case with fca to report that this part has failed on my vehicle. case #80756602

I was driving to and my car began shaking and would not let me go over 10 miles per hour. i was towed in to the dealership and was told that my pcm and tcm wasn't functional.

My passenger side headrest broke while sitting in the jeep. no one even touched it. air bag did not deploy yet.

A complete loss of all electrical and engine power simultaneously, on the freeway during a rainstorm without any warning. all systems including power steering, tail lights, door locks, a completely dark instrument panel, engine stopped running. i feared for my life, it’s very scary, it happened with no warning on a freeway during a rain storm!

The driver's side headrest exploded forward when no one was in it. 10/12/21 the jeep was taken to the buffalo airport. early afternoon, 10/13/21 it was picked up. when the car was picked up, it was found with the headrest exploded. after close inspection of the car, no damage was found to indicate a collision had happened. the safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. the problem is being solved by our own mechanic. no inspection has been made by any authorities or insurance reps. no warning lights, messages or symptoms were observed before the headrest exploded. you can see pictures attached.

The contact owns a 2014 jeep grand cherokee. the contact stated that the driver’s side headlight had become defective while in operation. the contact took the vehicle to a dealer where he had both headlights replaced. after the repair, the new headlights were not adjusted to the proper calibration and the headlight would only illuminate on the side of each headlight and not forward as needed. the vehicle was taken back to the dealer on numerous occasions and was informed that the new headlights could only illuminate vertically and not horizontally as needed. the contact then called larry h. miller chrysler jeep dodge ram riverdale (1481 w riverdale rd, riverdale, ut 84405) to schedule an appointment to attempt to correct the failure. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 86,000.

While driving my vehicle on an interstate, i felt something hit the back of my head against my hairclip. once stopped at a light, i tried to adjust my power seat thinking that it had somehow readjusted itself (i have been waiting over 6 months for a new pcm and lots of little power gremlins have shown up with the engine and other systems). when that did not help the issue, i reached to my headrest to see if i could adjust it when i realized that it had popped open. there was no incident/accident to cause this.

My vehicle has the very well known problem for delamination of the dashboard. my airbag light has flickered on the dash a few times and dealership says that this is a big safety concern. it looks like it may be putting tension on the passenger side airbag creating risk of early deployment or failure to deploy in an accident. it already cracked my defroster vent.

Deployed head rest while vehicle was in parked and engine was off.

While driving on the freeway at normal speed limit the vehicle has on 2 separate occasions gone into neutral without the driver touching anything. we have taken the vehicle in twice to dealership who have tried to replicate the symptom. they have kept and driven car on multiple occasions with no success . they tell us they cannot fix the problem without a code if they cannot find it. i have called jeep customer service multiple times and they filed a case number but refuse to get back to me when i leave messages. jeep cherokee model 2014 had 81000 recalls for a transmission software issue but not the grand cherokee model. this vehicle is clearly very dangerous to drive and my son who was driving nearly had a very serious accident when this happened. what am i to do. i cannot let anyone drive this vehicle . jeep are not interested in helping the dealership get to the bottom of this issue. i cannot sell the vehicle knowing there is a critical issue with the safety of the vehicle and if someone buys it and gets hurt or killed i probably have a liability. the dealership keeps trying to find it but it may not happen again for weeks or months, like looking for a needle in a haystack. case number with jeep is 81105546 please help i am at a loss what to do. we have not used the vehicle since the last incident

Tuesday november 18 2021 during driving on freeway around 3 pm,dashboard suddenly turned off,all information on cluster disappeared and vehicle seems to stalled for a few seconds,after everything came back to normal. it repeated three times in next 10 minutes of driving.next day november 19 2021 vehicle stalled during driving on parking lot. there is no check engine light or any other messages on dashboard. tried to start it with no luck.starter is spinning, but engine is not firing.vehicle has new batterie. last month i finally got vehicle from local chrysler authorized dealer repair shop vehicle been there for repair work since july 8 2021 for exact same problem. vehicle stalled on highway at speed 35 mph,and after been towed for repair to motorworld dodge chrysler in wilkes-barre, pennsylvania.after 2.5 month of repair, i was told( and it shown in paper work),that vehicle had all fuel pumps replaced, new fuel lines,new fuel rails, new jets,filters etc.been installed.after repair i did not even make 1000 miles.i would like to investigate this situation,because it has safety issues tried to talk about it with service manager at dealership but looks like they are not interested to do it,and don't really want to take responsibility for performed work.

The contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was operated by diesel fuel. the contact stated while merging onto the highway the accelerator pedal was depressed however, the vehicle failed to increase to 75 mph. the contact stated that the ecs warning light was illuminated. the contact stated that he was able to continue to drive to the residence. the contact reviewed his service record and found out that his spouse had taken the vehicle to the dealer prior for the same failure. the paperwork stated they were unable to duplicate the failure. no repairs were completed. the contact stated that he was awaiting an appointment with the dealer. the manufacturer was not made aware of the failure. the failure mileage was 57,000.

The contact owns a 2014 jeep grand cherokee. the contact stated that while operating the vehicle, there was a ticking noise coming from the engine compartment, started well before this failure. recently while driving the engine started to sputter and the vehicle would not accelerate above 25 mph with a loud ticking noise coming from the engine. the vehicle was towed to the local dealer who was unable to determine the cause of the failure. the mechanic indicated that the engine needed to be disassembled to further diagnose the cause of the failure. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 70,000.

Passenger head restraint headrest deploys without collision. while parked in driveway overnight, (popped open and forward). dealership found no faults

I have a 2014 srt jeep i was at the car wash and my passenger head rest system deployed i look inside and saw that the clips were broken.

Vehicle randomly stalls and fails to restart or will not crank/start at random times

Wont start, with good battery

The headrest spontaneously popped open and hit me hard in the back of the head while i was driving yesterday. this was dangerous for a number of reason, primary because it could have caused an accident but also the headrest hit me so hard that it seams as if i have a mild concussion. last night i had a sever headache and neck strain and today i went home early from work for the same reason. it seems as if the problem has occurred to several others as well but no attempt has been made to inform drivers of this dangerous defect. the vehicle has not been inspected but i plan on taking it into my local jeep dealership. no warning was seen prior to the problem.

The contact owns a 2014 jeep grand cherokee. the contact stated that the check engine warning light was illuminated. the vehicle was taken to an independent mechanic and the contact was informed that the crankshaft needed to be replaced. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the contact stated the failure was like nhtsa campaign number: 20v475000 (engine and engine cooling). the manufacturer was not made aware of the failure. the approximate failure mileage was 128,000.

The contact owns a 2014 jeep grand cherokee. the contact stated that while the vehicle was idled in a parking lot, the alternator overheated and there was smoke coming from under the hood while the engine was revving. the vehicle shutoff, and the contact could not restart the vehicle. the vehicle was towed to an independent mechanic who diagnosed that the failure was related to nhtsa campaign number: 17v435000 (electrical system). the mechanic replaced the alternator, battery, serpentine belt, and cabin air filter. the vehicle was also taken to the dealer per the manufacturer's request. the dealer performed an inspection and informed the contact that all the repairs performed by the independent mechanic were per the dealer's specifications. the manufacturer was made aware of the failure and three cases were opened. the manufacturer informed the contact to take the vehicle to the dealer for inspection and submit all necessary documents and receipts for reimbursement. the manufacturer later denied the contact's request for reimbursement due to the vehicle being out of warranty. the failure mileage was approximately 112,000. the consumer stated the manufacturer offered a reimbursment for a portion of the towing and repair costs. the consumer reluctantly accepted the offer.

Both front seat belts (driver and passenger) failed within a few days of each other in mid september, 2021. they do not retract and consequently, the pretensioner does not function. i have made enquires that reveal that it is a known problem, and that nhtsa have previously investigated (nhtsa action number: pe19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by fca us llc to extend the warranty on the driver and passenger from seat belt assemblies. after having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a jeep dealer on 09/30/21 who confirmed the failure. we had previously received a notice from fca us llc in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. my concern is that the issue has still not been resolved. the parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. it is coming up on 4 months. it is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. our other vehicles are 3 season vehicles. i have been in constant contact with the dealer and fca llc customer care. their customer care is window dressing. they continue to give excuses, deflect, the dealer blames fca llc and fca llc blames the dealer for the defect and problem not being resolved. we have exhausted all friends and family in borrowing a replacement vehicle over the past few months. we are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. in my enquires on the nhtsa website, the odi resume, date closed 05/03/2, states in one of the final paragraphs 'that and nhtsa will take further action if warranted by future circumstances'. i beleive

Over the course of several years' use, the oem hid headlights lenses have been burnt by the oem headlights which has incrementally diminished the headlight effectiveness. there is a frost like haze that has been burnt into the interior of the lens. this should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. i have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.

I was in a collision that impacted mostly the driver side of the vehicle and the front air bag did not deploy, only the side curtains.

Mechanic reported back to me a small crack in the plastic adaptor housing plate for the oil filter. said crack is leaking a small amount of oil and "could" result in a safety issue-possible fire hazard. said problem can be repaired with a new metal component at a cost in excess of $650. it is my understanding there have been in excess of 37,000 plastic components which have cracks and jeep has not issued a recall. i've been trying to get chrysler/jeep to recognize this is a design-manufacturing /engineering problem that jeep should be held accountable for and not the consumer. this problem falls squarely on chrysler -jeep yet they want the consumer to pay $650++++ when they have switched over "now" to a metal component to address the issue

I took my grand cherokee to the mechanic for a sudden oil leak. the aluminum oil filter housing on my jeep had cracked, covering the lower half of the engine, transmission, frame, axles, brakes, and tires with oil. the mechanic said with with amount of oil covering everything, it could have caught on fire if we had warm, dry weather conditions. he said the aluminum it is made from easily cracks when we have freezing temperatures. my car didn't move for 5 very cold days, and on sunday, while i'm taking my child to the hospital, we have this blowout. $926 later, i'm not spraying oil everywhere.

When shifting into park, the shifter is not moving into park without pushing the shifter several times up to get it into park. also when slowing down to come to a stop the transmission is jarring into lesser gears cause the jeep to jerk, causing whiplash and making loud sound hard to describe. it’s not doing it all the time but when it does it’s like you have been rear ended.

The driver side seat belt is not retracting/faulty. it will not securely hold the driver if a collision occurs. this jeep has blown fuel back out of the tank to saturate and shut down a gas station. the attorney general in vermont got involved in my case. the fuel system had to be replaced. next the passenger side seat belt secured my passenger into the seat so tightly i had to pull the vehicle over. the seat belt would not release. the passenger side belt was replaced with a big fight over who was responsible for the bill. now the driver side seat belt is faulty. i am disappointed after reading reviews of so many consumers having the same issue. what gives? are you going to wait to recall until someone dies in an accident?

The contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was leaking oil. the vehicle was taken to a local mechanic where it was diagnosed with needing the oil cooler replaced however, the vehicle was not repaired. the contact had spoken to a local dealer and was informed that the vehicle was not included in a recall. the manufacturer was not informed of the failure. the failure mileage was approximately 120,000. the oil cooler in this 2014 jeep grand cherokee is located at the top of the engine. when the oil cooler failed, oil leaked onto the hot engine. this situation created a fire hazard. the vehicle was repaired by a local garage.

I was driving pulling a light trailer for less than 15 miles and vehicle suddenly and catastrophically overheated. had vehicle towed to dealership and they identified the root cause as a failed oil cooler. there were no symptoms prior to this failure. doing preliminary searches for similar issues, there is a very high rate of failures of these oil coolers in both the jeep grand cherokee and ram 1500 ecodiesel engines.

The contact owned a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to the recall was unavailable. the contact took the vehicle to a local dealer and was confirmed that the part was not available. the contact stated on 1/26/2022 after turning on the ignition, the electronic throttle control warning light was illuminated. the contact was able to drive to her residence. the contact called the local dealer and made them aware of the failure and was not able to schedule an appointment till april/2022. the contact called another local dealer: calavan cdjr west (1251 thornton rd, lithia springs, ga 30122:(770) 942-1102), and was able to make an appointment for 1/31/2022 to diagnose the failure and complete recall associated with the vin. the contact stated on her way to her appointment while driving 65 mph when depressed the accelerator pedal but failed to go over 60 mph. the contact stated no warning light was illuminated. the contact was able to park on the side of the road and called the local dealer calavan cdjr west to seek towing service. the dealer was informed to call any towing company to have the vehicle towed. the contact stated while calling a towing company, she saw smoke exiting the front of the hood. the contact was able to exit the vehicle safely before the vehicle was engulfed in fire. the contact stated no one was injured nor sought medical attention. the fire department extinguished the fire. a fire report was filed. the contact stated two police troopers were near and were able to assist the contact. a police report was not filed. the insurance company deemed the vehicle a total loss. the vehicle was towed to towing lot. the vehicle was not diagnosed. the manufacturer had been informed of the failure. the failure mileage was approximately 85,000.

The pillar loop of the seatbelt cracked on the driver's seat belt. the piece that guides the seatbelt in the pillar loop cracked, and as a result it now pinches the seatbelt and prevents the seatbelt from retracting. it is pinched so tightly that i can't even manually "retract" it by pushing the seatbelt back into the door/wall, and instead my seatbelt hangs loosely in the seat around me. since the seatbelt hangs loosely around the seat and can't even be manually retracted, i may as well not have access to a seatbelt which is a very dangerous situation. if i were to crash, the seatbelt would be completely ineffective. no event occurred to cause the crack. there were no warning signs, lights, or indications that something was wrong until one day i got in the car and it would just no longer retract. the first appearance of the issue was around january 27, 2022. it was very cold the week it happened so i am unsure if the cold temperature had anything to do with the crack, however a seat belt should not break because of cold weather. my vehicle is available for inspection upon request, and to date the issue has not been confirmed by a dealer or service center since it is very obviously an issue. additionally, it has not been inspected yet as the quoted prices for fixing it are extremely high even though it appears to be a malfunction of the specific piece of safety equipment, as exhibited by the abundance of identical complaints specifically for my make and model (2014 jeep grand cherokee).

We noticed two large oil spots on our driveway two days before a scheduled oil service and asked our service person to inspect our vehicle during our oil change. the service manager stated that they diagnosed an oil cooler housing defect which would cost $1,030.00. my daughter drives this vehicle and, out of concern for her being stranded on the road, i specifically inquired as to whether this issue was something that could result in a catastrophic failure, to which he responded “it could very well happen.” unsolicited, he recommended that we retain the service receipt because (in his words) “i expect to see a recall on this issue because we have seen this so many times on this engine. in fact, the dealer often runs out of this part and we have to wait to initiate the repair.” he then informed us that we were lucky this time because he was able to get the last replacement part in stock for this issue from the dealer. i also asked that he return to me the part they removed, which he did, and i have it in my possession if you might need it for inspection. thank you.

[xxx] 2014 jeep grand cherokee limited. sitting in the passenger side seat of the jeep stopped and went to remove the seat belt it would not retract. attempted to pull it out a little further to get it to retract and it would not retract. being a nurse i know how dangerous this is. i have contacted me dealer to get an apt to get it in as soon as possible to get it fixed. the passenger side seat belt will not retract this is a safety hazard. i see there have been several complaints on this model for this same safety hazard. reporting as this is very dangerous. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Service shifter transfer case radio malfunction gear shifter shifter got stuck in park i had to forcefully pull the shifter to get it to go into drive. monday feb 14, 2022 approximately around 9:00pm i drove my 2014 jeep grand cherokee to the gas station. i pull up at the gas pumps and pit the shifter to park, i exit the vechile and lock the doors, go inside the store to pay for my purchase and as im walking out i look and my jeep was gone. so i look around and i see it across the highway in a ditch. so i take off running to my vechile and get in the vechile to try and reverse it but its automactilly goes right back into park. so i get out and look at the damage because there is a guard rail cables. my car has front end damage because it was stuck under the cables. made a police report. i called the dealership where i am leasing the vechile from and they do not wanna help me. i've had nothing put problems with this vechile since i got it. this really needs to be looked into. what if my babies were in the car. thankfully there was no oncoming traffic at that time. becauae its a busy highway. i also have video footage of the incident from that night.

While traveling with 2 small children on the highway a very strong burning smell starting coming through the ventilation system along with a small amount of smoke. immediately exited the highway and left the vehicle overnight. upon returning to the vehicle the next day, a large amount of liquid (oil) was leaked out under the vehicle as well as oil all over the components underneath the vehicle. took vehicle to nearest mechanic and without even inspecting it, the mechanic (non dealership) stated it was likely the oil filter housing as he had replaced a # of these in recent memory due to the plastic melting and/or cracking. the mechanic confirmed the next day that this was in deed the issue and the oil filter housing had to be replaced due to mine being cracked. there appears to be thousands of these cases reported to nhtsa, yet the manufacturer is yet to recall this, which is a significant safety hazzard. allowing a manufacturer to use a piece of plastic that is known to fail, to store and/or transfer a highly flammable liquid such as oil is a tragedy in the making. oil leaking onto the engine and other components of the vehicle can cause a fire without the vehicle occupants knowing anything about it. if the manufacturer is unwilling to proactively recall this flawed part, then the nhtsa needs to step in and force a recall before a vehicle catches fire and there is a loss of life.

My 2014 jeep grand cherokee currently has 27,000 miles on it and until 2021 was never driven in the winter. (i previously spent the winters in florida; this car was not involved in driving to and from florida.) i am retired. due to my retirement status and covid restrictions since 2020, my driving has been limited to about 3,000 miles per year. without any prior warning, the oil filter-cooler housing adaptor assembly failed, causing oil to leak out of the engine through the o-rings and onto the transmission housing. this created a mess under the car anywhere it was parked. it creates a hazardous condition because the leaked oil can cause people to slip and fall wherever it lays on the ground, and if the driver is on the road and the engine loses enough oil and oil pressure, it can result in extensive damage to the engine, maybe an accident. i have checked your database, and see that this problem has not been part of any recall. however, i've also done some online searching and discovered that mine is not an isolated problem. https://www.carproblemzoo.com/jeep/grandcherokee/2014/engine-oil-leaking-problems.php the problem was identified by my mechanic at empire automotive of wny 716-681-7187, and repaired at their shop on feb. 23, 2022. they did show us the part that failed. i do not know if they still have the old part, but they can explain the problem in detail because they told us they had done two other repairs for the same problem on 2014 jeep grand cherokees during the previous week. the cost of this repair came to $848.41. i think it is outrageous that this problem, which appears to be a flaw in engineering, and has occurred in a significant number of 2014 jeep grand cherokees, has not been subject to a recall. i need your help and advice to determine the next step i should take in trying to get some dealer help for paying for this unexpected repair. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2014 jeep grand cherokee. the contact stated while attempting to park the vehicle, the transmission failed to shift into park. the contact stated no warning light was illuminated. the vehicle was not taken to a dealer nor repaired. the contact referenced nhtsa campaign number: 16v240000 (power train) however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was unknown.

Oil cooler filler housing is plastic and it warps and oil is leaking on top of hot engine, running down engine side onto hot exhaust pipe. oil travels along underneath chassis. fire hazard! prior part was not made of plastic. 61,000 miles on jeep

I went to the dealer and told them about my seat belt, they said i need a new retractor. so after doing my research on youtube i see numerous people with this vehicle body style have the same problem, people suggested it wasn’t the retractor but the plastic peace that the belt is in between on the pillar of the car is for some reason squeezing it, so i used a knife to see if i move it up will it work? and yes it did the problem was that and possibly the retractor but not as i can tell. this issue is happening too much for it to be just a oops. it is a safety concern for me and my passengers god forbid an accident with anyone with this issue. it is unethical as well for the dealer to charge an outstanding $1,200.00 not everyone has the funds to fix something that is so priceless such as safety. i’m sending this letter on behalf of all the people that live with this issue.

Blind spot mogul not working . not knowing if anything or person is on either side or behind the suv.the component has been inspected by the dealer. warning light can on.

The leather on the dashboard is de-laminating from the dash and pulling the grilles from their original positions.

I just bought my car from a local dealership about 3-4 weeks ago. upon receiving it i found no issues. a couple days later, every time i would go to push start my car, it would lag and take about 5-10 seconds to actually turn over and start. it doesn't do it every single time but about every other time. it has been in and out of my local jeep dealership since i have received it and they cannot figure out the issue what's so ever. if we cannot get it figured out soon, i will be returning the car!

I took my vehicle to get an oil change at a non-jeep dealership, that i purchased the vehicle from and was told that i had an oil leak and that i would have to take it to a jeep dealership in order to have it fixed. when i called the jeep dealership and explained what the previous dealership told me, they said that this is a known issue with jeep and that they have recently fixed this issue on several jeeps within the last month. after checking on this site to see if there was a recall in place, due to the costly repair, there was none. how could there be so many complaints on the same year, make and model jeep, for the same issue, and yet no recall? this is definitely a manufacture defect! they clearly put a plastic part on this vehicle knowing darn well that it will eventually warp due to hot oil being transported through it. $900 is a lot of money!!

My 2014 jeep grand cherokee automatic headrest deployed. my wife was driving as normal and she was hit over the head by the headrest. it was deployed under normal driving conditions. there was no accident. this is very dangerous because of the sudden surprise. she could have been killed!!!!!

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at 60 mph, an unknown warning message indicating that the vehicle would not start the next time she would attempt to start it illuminated. the incorrect def fluid warning light illuminated. the contact continued to drive to her residence. the vehicle was taken to the dealer where the pcm software was reprogrammed. the contact stated that the failure reoccurred 7 months later. the vehicle was taken back to the dealer where the pcm software was again reprogrammed; however, the failure persisted. the vehicle was taken to the dealer 13 more times and the dealer reprogrammed the pcm software; however, the failure reoccurred while driving. the check engine warning light was illuminated. the contact stated that the vehicle failed to start after several attempts. the vehicle was towed to the independent mechanic where it was diagnosed that the pcm software had forced the engine to shut off due to the diesel exhaust fluid system failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 4,665.

Vehicle lost braking ability intermittently. had to drive off the road to stop the vehicle without hitting something. brake light came on the dash but then went off and brakes worked as normal. this has happened several times now. all randomly.

Cracked plastic pinched section of the seat belt at the d-rings and prevented the seat belts from retracting and locking in a sudden stop.

On multiple occasions, after steady driving for approximately 1 hour the vehicle will suddenly begin decelerating. this has happened while driving in the highway. once the car is stopped and turned off for approximately 10 minutes, the car will drive normally and accelerate to normal speeds.

2014 jeep grand cherokee. consumer writes in regard to parts being unavailable to perform nhtsa safety recall. the consumer stated there was a diesel egr cooler safety recall. the consumer recieved notice of the recall in november of 2020. the consumer stated the dealer exceeded a reasonable amount of time completing the recall repair. the dealer stated the parts were ready but, did not make any further contact with the consumer.

The contact owns a 2014 jeep grand cherokee. the contact stated while moving off from a stop sign, the vehicle inadvertently shifted into neutral and the vehicle stopped independently. the gear shifter showed neutral on the instrument panel. the vehicle was not taken to be diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 77,000.

The shifter system (monostable shifter/ electronic shift module) malfunctioned 4 times so far. it has been to the dealer 3 times and the following has been replaced: the electronic shift module, the shift head/knob, the electronic shift module again, and finally the wiring itself, and now 10 miles after picking up my car that was being serviced since monday (it is friday now), i have the same issue and it makes my car stuck in first or second gear, i cannot shift into park or out of drive unless i shut the engine off, it puts my car into limp mode and won't let me accelerate or else the car jerks, my infotainment screen intermittently shuts off, and i get the following warning lights and messages: check engine light, braking system light, tpms light, traction control light, "service electronic braking system" message, "service shifter" message with obd code u1467, "service power steering" message, "service transmission- continue in d. do not shift or turn engine off" message. the prnd lights on the shift knob also flash. this is very dangerous as my car cannot be shifted out of drive (into park), the car won't accelerate or move above whatever speed 1st gear or 2nd gear will allow me to, the car physically jerks forward, and whatever systems like power steering, braking, etc. that may be affected based on the warning lights. i only get the diagnostic code u1467 which is for the shifter, though.

The passenger headrest deployed because the pin plastic bracket has failed it released the headrest unexpectedly and can not be reset. please advise this is dangerous!

The passenger side seatbelt does not cinch tightly onto the passenger, potentially causing the passenger to shift forward several inches prior to the seatbelt securing the passenger (if it secured the passenger) and putting that person in danger with the front airbags / front dash of car in an accident.

Oil filter housing has a leak due to a crack. this is a known issue (a defect) and this is the second time i've had this happen. tsb number: 09-008-15

While driving on a city street the driver side headrest deployed without cause and struck me in the back of the head.

The drivers active headrest deployed while sitting parked in driveway. came out the the jeep this morning and the clips that hold it together broke. this is a part of the safety system.

- what component or system failed or malfunctioned, and is it available for inspection upon request? the 2012 to 2015 392 hemis had a known issue with lifters - like mine does - where the cylindrical rotating ‘spheres’ which contact the cam shaft would wear at their inner axle/shaft, start ‘floating’, and as they would wear more (once the wear starts the wearing accelerates) to where the side-supports/tails for each lifter would make contact with the cam lobes, and start causing ruts and flats on the cam shaft. this will degrade quickly to the point a head-job will be requires, along with new cam and lifter set. here is what is important; the replacement lifters are a different part number. take note of what i just stated. chrysler/jeep will not replace stock lifters with the same ones - they will use an upgraded lifter set. so - this should have been a recall. this fix will cost approx. $6k+ in labor and parts. if a motor is needed $16-$17k. i have the defective parts available. - how was your safety or the safety of others put at risk? people's safety is at risk as a motor blowing up or seizing while driving could be fatal. - has the problem been reproduced or confirmed by a dealer or independent service center. yes, lithia jeep of spokane has torn the motor down and confirmed the defect. - has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no - were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no warning lamps, but audible ticking/knocking noise. this defect can be found all over the internet by searching hemi tick.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving approximately 30 mph, the vehicle slowed down independently to approximately 15 mph. the contact stated that a red "lightning bolt" symbol and the "throttle control" warning lights started blinking on and off. the vehicle would not accelerate when the contact depressed the accelerator. the contact stopped the vehicle and turned off and restarted the vehicle. the failure recurred intermittently. the contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. the vehicle had not been repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 109,000. the consumer no longer owns the vehicle.

The exhaust fuel pump filter gets full every week and it has to run regeneration. this seems to happen too often and can be stressful as you gave to make sure to drive it at high speeds until it is complete

Rear shocks leaked all fluid and the vehicle became very hard to control on rough surfaces. had the shocks changed and the new ones did the same thing within one month. now the shocks are on back order and had to be replaced with aftermarket shocks.

Passenger headrest safety feature deployed while a passenger and i were driving hitting him in the back of the neck.

Jeep customers were not alerted to the seat belt plastic d ring potentially having visible stress/fatigue cracks and breaking overtime. when broken, the d ring prevents the seat belt from functioning correctly by pinching the seat belt and causing it not retract. reference tsb 23-013-21. this is a preventable issue, but jeep customers need to know to have their car visually inspected. this was reported already to the nhtsa but closed due to jeep offering a warranty extension. this solution requires the seat belt to actually break so the customer can be allerted to the issue and have the seatbelt replaced. in my case, my driver seat belt no longer retracts and my passenger side has significant visible stress cracks in the d ring. i notified my jeep dealer of the issue and the tsb. my first appointment was only for jeep to confirm the problem, which they did and returned my car to me stating they don’t have the replacement parts which are on backorder with no expected arrival date. i also notified jeep corporate of this issue in detail. it has been over a month and i must continue to drive my vehicle as is, as the replacement parts are not available. i recommend a recall for jeep owners to have their seatbelts visually inspected for cracks so the defective parts can be replaced before they actually break and cause a safety issue.

Vehicle was parked when the front passenger headrest exploded.

I was driving to pull up and park and my gas petal stuck . it went forward and stuck between a pole and a tree. i am very shook up over this as something like this should never happen.

Cruise control didn’t disengage and continue to accelerate. tried to apply brakes but they went straight to the floor and didn’t work. placed the car into neutral and kept trying brakes until they started to come back. with the car continuing to accelerate went into breakdown lane and rubbed up against guardrail to avoid car in front.

The contact owns a 2014 jeep grand cherokee. while operating the vehicle the contact became ill and had headaches, nasal drip, and burning eyes. the contact suspected that carbon monoxide was leaking into the cabin of the vehicle. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure. the approximate failure mileage was 162,000. carbon monoxide comes into the cabin.

The active head restraint system, which is integrated into the headrest unexpectedly deployed while i was safely operating the vehicle on the highway. the impact to the back of my head caused a concussion. the vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. after parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. it was also observed that the plastic around the metal fastening pin had failed. internet research shows that this is a known problem with fiat chrysler automobiles. a federal investigation is ongoing relating to this issue. further, there is a class action lawsuit in the state of california.

Driver seat active headrest deployed for no reason.

Seatbelt retractor faulty could not secure seatbelt around driver side of seat which if an accident occurred, no restraint to hold in passenger. yes vehicle was inspected by the dealership and replaced for $527.50. there was no warning or problems prior to failure of the seatbelt retractor.

The air ride suspension failed and is available for inspection. the "service air suspension immediately" notification appeared while driving. the problem has been confirmed by stellantis dealership. the components were inspected by the manufacturer and insurance. there was not an indication of failure prior to failing. stellantis technician claims the air suspension experienced an electrical failure causing an internal leak on all (4) air bags. the only remedy is to replace the entire suspension system. i do not know the safety implications of this failure if i continued driving the vehicle.

Power steering, engine acceleration, coolant/radiator, belts, eco diesel system, blind side detectors and automatic emergency breaking have all been major issues with this jeep. i've almost been crashed into by other vehicles, including an 18 wheeler, because of the engine instability. it is now in the repair shop and completely unable to drive.

The breaka locked up and i went to go around so i wouldnt hit the person in front of me. when i did the front axle cv joint totally snapped off the passenger side that hold the tire on. and i couldnt steer or anything

It increased speed, then tried to break and the breaks locked up, then i tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.

Uconnect nav 8.4n updated to the latest firmware when purchased in july of 2020. currently it will reboot randomly and go to a black screen. at which point it will blast the heater and the radio at full volume while driving. extremely terrifying and dangerous. uconnect says it’s not their problem as it is an 8 year old system. seems like they should be held accountable for forcing drivers into a distracted driver situation. repeatedly. so far the only fix i have found is to pull over immediately and restart the vehicle. i am about to purchase an aftermarket unit to replace this dangerous item that is also affecting the resale value of said vehicle.

The contact owns a 2014 jeep grand cherokee. the contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. the contact was however able to use the key fob to operate the liftgate. the contact stated whenever the vehicle was not in use the battery would be drained. the vehicle was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 15v393000 (structure). the manufacturer was notified of the failure. the failure mileage was 85,000.

The ahr on the driver's side activated while the vehicle was parked and the driver was hit in the neck. upon inspection, the plastic tabs that keep the pin in place, keeping the whole apparatus in the off position, broke off.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 35 mph, the powertrain failed and the vehicle stalled. the contact pulled over safely and waited for approximately 5 minutes before restarting and driving to a local mechanic. the check engine warning light was illuminated. the vehicle was diagnosed with powertrain failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 130,000.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving approximately 30 mph, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. the contact stated that the 4wd and check engine warning lights were illuminated. the contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. the contact stated that the failure of lurching forward became an ongoing failure. additionally, the contact stated that the vehicle would lurch forward when shifted into park(p). the contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 101,000.

I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. i took in my vehicle to the dealership on june 28, 2022, two days prior, i noticed that my doors were unlocking while i was inside my workplace, the alarm was going off another day and i noticed shifting issues with the transmission. on june 27, 2022 i was forced to buy a brand new battery because the jeep was running in power saving mode, instead of taking a risk with a low battery, i bought a new one and thought everything was good, but it continued to run in power saving mode; i received two cel codes, both correlating to the transmission control module (tcm). later that evening my son informed me that the cluster light was still on, the jeep had been parked for several hours so there was no reason for the light to still be on (wake mode?). also, i notated the codes i received before i had to have the jeep towed to the dealership on jun 28th to compare to what the service dept came up with; however on jun 28th i attempted to jump the battery to take it to the service center but it wouldn’t jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an off position, the uconnect was glitching out then went black, cluster warned to service the electronic abs and the shifter, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming from the back of the vehicle (could be the fuel pump? like compressed air) so by monday morning, the 27th the battery had completely died and by the time it got to the dealership on tues, i had to use the battery warranty to replace the battery so that the service department could then diagnose the jeep. fine, the battery was replaced jun 30th with a brand new one, but by fri jun 8th i was told i need another brand new battery. all the issues had had a prior recall and seem to be reoccurring.

While driving down the road the vehicle lost power. no warning lights had come on prior to losing power. luckily i was able to get it pulled over off the road before it died completely. after that it would not start but the check engine light was now on. i had vehicle towed to a shop close to my house. after the shop’s diagnostics, i was informed the problem was the high pressure fuel pump.

Severe oil leak and oil loss from engine. unknown source of leak.

While traveling on vacation, we pulled over at a gas station (thankfully i was not driving, for i believe i would have been in an accident). while sitting at the gas station, my drivers side active headrest restraint deployed suddenly and struck me in the back of the head. i was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.

Transmission will slip into neutral while driving.

Headrest popped open out of nowhere driving down the road. luckily i was leaning forward

The contact owns a 2014 jeep grand cherokee. the contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger’s side headrest inadvertently deployed. the contact stated that she was not aware of any warning lights being illuminated. the contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. the vehicle was not taken to a dealer or independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 50,000.

Emergency brake engages while driving

I was driving my car this afternoon when the car automatically slipped into neutral, thankfully i had just gotten off the main road and was on a gravel road. the car literally came to a halt, stopped, i could not restart, and the steering wouldn't move. i was able to get the car towed to a local garage, who said the issue was more than likely the fuse box, they will not touch it as they believed there may be a recall for the fuse box. i have searched for recalls via my vin, and i do not see a recall for my specific car for this issue, but do see that this has been an issue. how are recalls identified? i have a call into a jeep dealership and i am hoping to get an appointment tomorrow and get the car towed once more. this truly was a safety issue as if i was on the highway that i had just left i would have been driving at 55mph. i do not have an estimate as i am working to secure an appointment with the dealership.

My passenger side headrest deployed randomly while my girlfriend was in the seat. she currently has a headache, we are looking into this further and what steps should be taken. vehicle was driving maybe 10 mph when this took place. i understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. again, this incident took place randomly (no accident) a plastic clip broke off, causing the headrest to spring and deploy. this is a dangerous safety design flaw and jeep should have a recall for this component. there were no warning lamps, messages or other symptoms of the problem prior to the failure. the incident occurred on august 4, 2022.

The transmission will drop in gear from 8th to 4th will have to pull over and turn car off then on will reset works fine in manual but in automatic itll shift on its own

With less than 16,000 miles, the driver side seat belt just stopped recoiling. wife stated one day when she got back from running errands, she unbuckled the seat belt after driving and heard a click noise and the seat belt did not retract. ever since then the seat does not retrack and whenever someone drives the car, they need to ensure the seat belt is placed within the car so it does not get caught in the door being closed. this will only work for so long until it gets caught in the door before the belt gets frayed and is degraded.

Dash board leather cover bubbling de lamanting. causing stange reflections in windshield while driving.

Driving down the road in the middle of the night- the entire dash went black and only warning lights blinking across. several error messages appeared and went black again.

For no reason whatsoever, the headrest srs deployed. and now i have to replace it with a new one. very expensive. and dangerous problem.

This has happened three (3) times to me. the instrument cluster on my 2014 jeep grand cherokee just blackouts and the windshield wipers go on, then multiple cluster warning lights illumination and a loss of anti-lock brake system (abs) / electronic stability control system function stops. the vehicle slows down because of loss of power. a loss of instrument cluster illumination and/or loss of abs function while driving could cause a crash.

2014 jeep grand cherokee. consumer writes seeking reimbursement for repairs made related to nhtsa safety recall. the consumer stated the engine had been replaced three times. the consumer stated the engine died while it was being driven. also, the vehicle lost power steering during this incident.

Both driver and passenger seat belts have issues with retracting.

Seat belt will not retract and lock in sudden stops or in crash.

The contact owns a 2014 jeep grand cherokee. the contact stated while the vehicle was receiving routine maintenance at the local dealer, the contact was informed that the motor mounts needed to be replaced. the vehicle was not repaired due to the parts being on backorder. the manufacturer had been informed of the failure. the failure mileage was 69,300.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact took the vehicle to the dealer and it was confirmed that parts were not yet available. the contact stated that while driving at 75 mph, an abnormal popping sound was coming from the engine and the vehicle started to lose motive power. simultaneously, several unknown warning lights appeared on the instrument panel. the vehicle failed to accelerate upon depression of the accelerator pedal. the contact was able to coast the vehicle to the shoulder of the highway. the contact made multiple attempts to restart the vehicle however, the vehicle failed to restart. the vehicle was towed back to the dealer where it remained in their possession. the manufacturer had been notified of the failure and the contact was given a case number. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the failure mileage was approximately 130,000. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at 75 mph, the front, passenger side headrest deployed without warning. the contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. the contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. the contact notified the dealer of the incident but was offered no assistance. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 153,000.

My vehicle has a recall with the parts not available, i crash without prior warning, and injured. i have contact fca us and other customer care numbers provided. my vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. my car is drivable with very little power and can only drive a very low speed and locally. i have called about this matter for over a month and afraid that i will get in to another accident. i have not received information on when parts will be available. i had it checked and most probable other components require replacing due to the recall. this put me at risk and could have put my children at risk.

The head rest deployed into the back of my head while driving through an intersection. no collision. no bumps. no contact. smooth driving and then it deployed. it’s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

Recall for diesel egr cooler has been requested by me to get fixed on multiple occasions. the dealership keeps telling me they do not have the parts. now my check light engine is on and my car is leaking coolant profusely.

While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, this scared both my wife and i as it was totally unexpected. we found ourselves looking all around trying to figure out what had happened. this was a totally dangerous distraction.there were no bumps in the road or any indication that would of caused the problem. upon inspection it looks like a small plastic piece holding a metal pin broke. it has not been taken to a dealer yet. it is available for inspection, but i hope to get it fixed shortly.

This happened to me today. i was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. sound nearly took me off the road. i pulled over and after inspection i noticed the driver headrest had deployed and the clip is broke. this seems like a serious safety hazard. it is available for inspection upon request. the headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. there were no warning lamps, messages or other symptoms of the problem prior to the failure.

Having issues with jeep stalling and loss of acceleration . dealer says there isn’t a fix yet? recall but no fix? please advise what to do if it completely fails. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The head rest on the passenger side has dismantled. i believe it’s an air bag system but am not too sure. the cushion and the plastic part have split and show a few wires. i have not been in any type of collision for the head rest to go ahead and give out like that.

The contact owns a 2014 jeep grand cherokee. the contact stated when he started the vehicle, the instrument panel failed to illuminate. the contact stated on a different occasion, while driving 30 mph, the vehicle would not accelerate as needed. the contact stated that the vehicle was jerking and air condition became inoperable. the vehicle was taken to the dealer and the contact was informed that the fuse box under the hood needed to be repaired. the vehicle was not repaired. the manufacturer was contacted and stated that the vehicle was not under recall. the failure mileage 80,000.

Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.

While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. upon further investigation by myself i noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken

Something is wrong with 2speed transfer case

I was driving home and my jeep started making a weird noise and then a warning popped up about battery voltage i was really confused so i pulled over popped the hood it looked fine but just in case i decided i would go to the nearest vip which was probably 5 miles from where i had pulled over maybe even shorter. as im driving over there my jeep starts smoking so i pull into vip and pop the hood we look at it and my alternator is smoking so we pour some water on it to cool it down. after doing that a little bit and it stopped smoking as bad we let it sit. a couple minutes later the alternator catches on fire so kept pouring water on it till it completely went out and stopped smoking.

I was driving my 2014 grand cherokee probably going 25mph the first time it happened. my jeeps dash started blinking and popping up warning signs and then all of a sudden the jeep comes to a fast stop and the engine completely killed. everything locked up. my brakes, my shifter, my gas pedal everything locked, no screens were turning on and it wouldnt let me turn the jeep back on for a couple minutes. when i turned it back on it was fine. a couple days later it did it again and again but i was going 40mph. dropped off at the dealer told them to keep it till they found the problem. it was there 2 weeks didnt do it again. hasnt done it since but im still afraid its going to happen again but ill be on the highway.

Driving 20-25 mph, stopped at a stop sign. accelerated , then all instrument panel lights started flashing ,then went out of gear. i let off accelerator , then re-accelerated. got the car home, a short distance. was not able to put suv into park. engaged parking brake. hours later started car up and was able to place into park mode. engine light stays on now.

Seat belts don’t retract because of broken plastic piece in the retractable seat belt system. i researched and found there was no recall but rather a extension of the warranty to fix the defect. i made an appointment on june 13, 2022 at a san diego jeep dealer and they confirmed the seat belts were malfunctioning and said they didn’t have the parts but they would arrive by july 6. i called july 6th and they said they didn’t have parts until july 25th. i called still no parts, told me august 20th, still no parts. now told me to call september 26th 2022 to see if parts will arrive. this is dangerous. i’ve told them numerous times. my seat belt is hanging loose while i drive. if i get in an accident i’m afraid it’ll do more harm than good. is there something you can do to help me? thank you

Engine oil cooler (oem part number ) 68525212aa failed. causing significant power loss on freeway. had to immediately pull over on freeway with no warning. oil temp causes car to have significant power loss and extremely unresponsive engine also while on freeway causing me to slow well below suggested speed and speed of traffic. the steam caused by coolant loss onto side of engine made it difficult to see out window. also the temps got so hot that it burnt some heat shielding on a upper hose on engine and the engine padding melted to the top of the engine. it has been inspected by a professional mechanic and replacement of failed part will be installed by the dealership after part is available. currently on back order. no warning lamps came on prior to engine power loss after my family pulled over the temperature gauge responded. after looking through the digital gauges the you can switch through - (however are not displayed while driving and cannot be switched while in motion.) the oil temp had been maxed out and maxed out prior to the coolant temp increasing above normal levels.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 30 mph, the contact became aware that the headlights illumination was very dim. the contact checked to verify that the headlight was in the on position. the contact stated the high beam was activated and the vehicle then lost headlights functionality temporarily before regaining headlights functionality. on another occasion, she drove over a speed bump and the high beam headlights turned on independently. the vehicle was taking to the dealer several times but no cause for the failure was found. the manufacturer was contacted and a complaint was filed. the failure mileage was 59,000. the contact stated that the solution was to replace the headlight bulbs and repairs have been made.

The lower radiator hose clamp failed due to corrosion. this resulted in a loss of coolant which could lead to engine damage or complete failure. there was no indication that eh cooling system was leaking other than the loss of fluid in the coolant overflow tank. this type of spring clamp is used on many vehicles and in 40 years of working on cars have never seen one fail in this manner. many otehr vehicles may use this clamp and i am sure it has been affected by weather here in the ne.

The right cylinder head is misfiring and needs repair. nhtsa previously investigated complaints on the left cylinder head. mopar issued a warranty bulletin (d-14-12) on june 10, 2014 for 2011 - 2013 model vehicles for left cylinder head extended warranty coverage period of 10 years/150k miles. upon my further investigation, the cylinder heads misfiring is a known issue on model years beyond 2013, yet mopar has not issued an extended warranty bulletin. the cost to repair it is thousands of dollars. my model year 2014 was manufactured in 2013. if this is not repaired, it will do permanent damage to the catalytic converter, and beyond. the dealer inspected the vehicle and confirmed malfunction. no prior warnings given prior to cylinder head misfire, when it happened the check engine light came on.

Turn signal malfunction. right turn signal will not reset. vehicle indicates a continuous right turn signal when in operation. have had at least two instances where traffic has pulled out in front of me assuming i was intending to make a right turn. dealer has diagnosed the problem to be a defective air bag clockspring (jeep part number 1nj70dx9ai). copy of dealer inspection and repair report attached

Their is oil being introduced into the coolant reservoirs. jeep grand cherokee ecodiesel. the vehicle are having failed oil coolers that stemmed from the failed egr coolers. the driving of these vehicles for over a year awaiting a fix has caused the engines to have other failures. there has been over 10 recalls on these ecodiesels since i bought the jeep brand new in 2014. they made a deal with the epa lawsuit and did a software patch which changed the engine function issues, they did a patch on the power train control module, transmission control module, and apparently the ecm engine control module. i’ve had nothing but “check engine” light codes in since the first patch in 2016 that they didn’t put in the records, i have the work order showing the patch. in 2019 the lawsuit the epa approved for them, allowed them to place a new patch that caused other components to continue to malfunction like the” high pressure fuel pump now. the dealerships are saying the failures aren’t due to their negligence and are causing consumers to deal with costly repairs that’s not their faults. i got a bill for $29,000 for a new engine, they said my jeep was under extended warranty but don’t want to help foot the repairs. also stated they would reimburse recall work that customers paid for prior to recalls coming out within 60 days, but it has taken me over 4 years to try and get reimbursed. my car is at the dealership now and has been down since april 29, 2022.

On several occasions, while driving between 30 - 70 miles per hour - car goes into neutral by itself leaving you trying to steer the car to the side of the road under multiple risky situations. when pulled over - car can be put into park but if your foot is on the brake pedal the car sputters and won't shut off until brake pedal is released. you can still steer the car to the side of the road but no acceleration is possible. restarting the car isn't possible for about 20 - 30 minutes. most occurrence have happened on the interstate. there are no warning signs prior to the occurrences and it's extremely scary trying to get to safety. diagnostics have been completed by jeep dealerships and other repair shops and it's been stated all recalls have been made to this car in the past. the fact the car goes into neutral itself is scary. the most recent event puts the total of occurrences at 15 since i have owned the car. no one seems to have an explanation --all i know is its very dangerous especially on the freeway. i would like to know what can be done to get this resolved before someone get hurt.

My son started the jeep monday morning and the engine light came on which has never happened before. then something occurred under the hood and there was a fire. luckily my son was able to get to a garden hose and put out the fire but now i have a 2014 jeep grand cherokee that has fire damage and needs to be taken into a jeep dealership for repairs. i have only had the vehicle for a little over 2 years.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that while driving approximately 35 mph, the vehicle stalled with the check engine and various other unknown warning lights illuminated. the contact stated that she pulled over and the vehicle lost motive power. the vehicle failed to restart. the vehicle was then towed to a local dealer who diagnosed that the high-pressure fuel pump and fuel related components needed to be replaced. the vehicle was not repaired and remained at the dealer awaiting the parts. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 88,000.

Car is not reporting accurate speed, 20mph or more on display and shifting my be affected

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle stalled with the battery warning light illuminated. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the contact related the failure to nhtsa campaign number: 17v435000 (electrical system) however, the vin was not included in the recall. the failure mileage was approximately 133,000.

Computer system on dash started flashing & going out while driving telling me to turn engine off engage in park is disabled . would let me shift gears making loud noise in engine

There is a known issue with the seat belt frame latching unit part #1vl07dx9ag for the driver and the front passenger seats. this issue prompted jeep to provide an extended warranty to fix faulty units. the bigger problem here is, the parts are back ordered for weeks and months. as this is a seat belt operational issue, and a major safety defect, this should be a recall and not a warranty item. i have been waiting since july 20 for the part to be installed. my front seat belts, both sides, do not tighten or retract and i risk serious injury in the event of a collision. jeep must be held responsible to provide the parts to all dealerships as a backstock item, given that this is (in the words of my jeep service center) not a matter of if but when the part fails. nhtsa should convert the warranty status to recall, similar to the recent recalls on other vehicles having seat belt issues.

Bought this vehicle 6 months ago and and realized right after purchase it has an error within the radio system that causes backup issues. the error appears on the radio and states “contact dealer” for radio service. what the vehicle does is that the backup camera becomes inoperable (black screen) and in my case the radio turns on straight heat blowing hot air from the system and turning on both defrosters, front and back. after doing some research, it appears that many 2014 jeep owners and other years around this time period are experiencing this issue. since the backup camera and backup sensors no longer work due to this error (it has to do with the sierra wireless card within the radio) it becomes a safely issue when it stops in the middle of backing up and is very scary. in texas, having straight heat blown at you and your glass makes the windows fog or becomes unbearable at 105 degree temperatures. dealer is aware of the issue and wants more then $1200 to replace radio. i tried to self repair by removing radio and updating software to current version but sierra wireless car is soldiered to the motherboard of the radio and cannot be removed. i did however get the software to update after three attempts and 6 hours of updating. this did not fix the error that causes this. i believe it is due to a sierra wireless card failure and normally happens right after startup.

The dashboard of the vehicle has delaminated, with the leather covering bubbling and warping. the uneven surface causes significant glare at certain sun angles to be reflected into the eyes of the driver. the dealership has inspected the vehicle and noted that jeep had briefly extended the warrenty on the component due to known issues, but refuses to honor a repair or replacement outside of that warrenty period. the vehicle was purchased in this condition so it is unclear when the damage occurred.

The front seat belts will not retract. part seems to be broken. jeep says not a safety issue and it will be a month till they can fix it. i asked how am i supposed to drive with a seat belt that doesn’t work/ response was- i don’t know. the vehicle has 103105 miles.

The seat belt would not retract, and it also would not tighten around the chest area of passengers. the belt would just lay on your lap. it was a safety hazard because if there would have been into a accident, it would not have prevented the passenger from going through the windshield.

While driving normally, the passenger headrest violently shot open. plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (ahr) systems to deploy. several independent websites and forums show this is a known issue but there has not been a recall. there were no warning signs of an issue until this point.

The contact owns a 2014 jeep grand cherokee. the contact received notification nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that on multiple occasions while he or his wife was driving, the vehicle stalled without warning. the vehicle was towed back to the residence. the local dealer was notified of the recall notice and the failure and confirmed that the parts were not available for the recall repair. the contact was informed that the soonest available appointment would be in december. the manufacturer was notified of the failure and the contact was informed that parts were not yet available. vin tool confirms parts are not available. the failure mileage was approximately 142,000.

The passenger side headrest popped out violently by itself. was driving up the interstate when the headrest randomly popped out. the headrest is unable to be reset. this could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.

The contact owns a 2014 jeep grand cherokee. the contact stated while reversing the vehicle in her residence, the vehicle hit a tree. the contact stated after she shifted gears to drive, she lost control of the vehicle, which cause the vehicle to crash into a metal gate and into a brick wall. the contact stated she did depress the brake pedal but it failed to stop the vehicle. the contact stated no warning light was illuminated and the air bags did not deploy. the contact sustained bruises on her left arm and left leg from hitting the steering wheel. the contact did not seek medical attention. a police report was not filed since it was her residence. the vehicle was not drivable. the contact called the insurance company and had the vehicle towed to a towing lot. the insurance company has not assessed the vehicle. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 70,000. the vin was not available.

It has been 5 months since i received a notice from jeep that my vehicle has a recall due to a possible fuel pump failure (nhtsa# 22v-406). at the time i received the notice there were no parts available to remedy this problem. the parts are still unavailable. this is unacceptable. i worry when driving the car that it might leave me stranded in a dangerous situation. i have explored selling the car back to the jeep dealer but they don't want it due to the open recall and i can't in good conscience sell it privately. when the open recall is brought up no one wants it. how long are jeep owners in this situation supposed to wait for this to be fixed. it seems like 5 months is too long. what is nhtsa doing to remedy this?

First issue is that i had to replace the uconnect system this year. it had been on the fritz for some time and updates could not be made to the old system. it would constantly go black. second issue 2017-$30,000 miles is that the replaced steering rack and pinion and align 600 suspension and chassis 4778. replaced the leaking rack and pinion and passenger front caliper due to sticking bleeder valve 300 bakes. 11/2017 evaporative system seal canister. 2018 power brake booster/vacuum leak and braking issue. replaced radio. $1200 ish. drove car 2/21 50,221 - 10/2022 53,000. october 2022 daughter driving car, gear slipping and engine light comes on and pulls over car not shifting at all into gear. towed to jeep where needs new transmission plus at 53,000 miles!!! $15,00 plus quoted at jeep.

Jeep placed in park on slight incline and turned off. 5 minutes later seen rolling down driveway (seen on video).

The contact owns a 2014 jeep grand cherokee. the contact stated that while his wife was driving at highway speeds, the emissions filter warning message appeared on the instrument panel. the contact then stated that the error message disappeared while he was driving; however, a message reading "incorrect diesel exhaust fluid quality detected. no engine starts in 200 miles" appeared on the instrument panel. the dealer was notified of the failure and the contact was instructed to bring the in vehicle for an inspection. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 64,000.

The car just stalled in the middle of the road on a busy street with the information 4wd drive temporarily unavailable till service. there was no prior warning, the car has around 80k miles and has been taken care of regularly with no outsanding calls or other maintenance. checking the resources available, the reliability on this car seems pretty low with many know transmission issues. i had the car towed to the dealer and they are wanting to fix 1. valve body and connector to pan, 2. dtcm and broken engine and trans mount. a few weeks back the drivers side seat belt stopped retracting (the dealer said they would fix that). the car just stalling with no prior notification or issues added to which the car belt retracting happened on a busy street and very well could have happened in the freeway causing safety and security issues for this and other vehicles on the road. there are innumerable cases of transmissions reports and issues for this vehicle, most of those fixed earlier on during the warranty might just seemed to happened a little bit later. it is a disaster waiting to happen with other vehicle owners if not addressed proactively in my humble opinion, i was relatively lucky to have happened without an incident but it could have been worse. please need your help in addressing this safety issue asap.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at 35-40 mph, the message "low volt" was displayed. additionally, the contact stated that he heard an abnormal squealing sound coming from the hood and he noticed a burning rubber odor. the contact was able to drive to his nearby residence where he noticed smoke coming out from underneath the hood. the contact stated upon opening the hood, he noticed smoke and flames coming out of the alternator. the contact was able to extinguish the fire with the water hose. the vehicle was towed to an independent mechanic the next morning. the independent mechanic diagnosed that the alternator experienced a short circuit. the independent mechanic related the failure to nhtsa campaign number: 17v435000 (electrical system). the dealer was contacted and informed the contact that they could not repair the vehicle under the recall as the vin was not included. the independent mechanic replaced the alternator and the battery. the vehicle was repaired. the manufacturer was notified of the failure but advised the dealer and referred the contact to the nhtsa hotline. the failure mileage was approximately 145,000.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving on the highway at various speeds, the accelerator pedal was depressed but the vehicle slowed down and lost motive power. there were no warning lights illuminated. the vehicle was taken to an independent mechanic who was unable to duplicate the failure. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was unknown.

The electrical system in the 2014 jeep grand cherokee on occasion will not turn on correctly when started, the car operates, just a black screen. the radio and most importantly the rear view camera will not activate. it does return after 2-10 minutes after running (meaning turns itself on) & it also turn on the heat to 75. ( this happens in my car 15% -20% of the time on starting, rest of the time it works) the main problem is the rear view camera will not turn on when you just started the car, (when you need it) the radio, navigation, rear camera, climate control all don’t work. so one that is used to using camera to reverse can't and it is dangerous, it is just a black screen.

The jeep will just get locked in either 1st or 5th gear. which has almost caused me to wreck multiple times. from doing my own research i understand that is has been a problem with 2014-2015 year jeeps. i find it very disappointing that nothing has been done to recall these vehicles in order to have the issues resolved.

In reference to recall w79/20v-699, to date i have attempted on four (4) occasions to have the recall addressed by my dealership, gettel chrysler dodge jeep ram of punta gorda, florida without success. i have even contacted corporate about the problem to no avail. is there anything you can do to force them to follow through on the recall repair?

What component: the piece of plastic trim that helps guide the seatbelt into the wall of the car has cracked and is preventing the seatbelt from retracting. safety risk: this prevents the seatbelt from retracting while driving the car (if it becomes loose it stays loose and therefore doesn't restrain the driver.) inspection: the dealer said this is not covered under warranty or recall. (i called and described the problem to them.) this just started suddenly with no warning. my car has about 110,000 miles and this happened recently.

The capless gas system is cheap and coming out of the car. it leaks gas out of the bottom and every shop ignores me. i have found multiple conversations online with people having the same problem. this should be recalled. the system was redesigned three times in one year. it is poor engineering. it causes my car to throw codes over and over to no relief.it had happened multiple times over my past two years owning it.

While stopped at a stop sign, the passenger side headrest restraint was deployed while my wife was seated. the headrest made a loud noise and did contact her head, but she was not harmed. if this were to happen on the driver's side, especially while moving, the result could be catastrophic.

Fuel pump relay has failed. it is internal and soldered onto the tipm board under the fuse block. this is a well known issue and a cheap fix on 2011 - 2013 models of jeep grand cherokees. the fix was to wire in an external bypass relay. my only option at this point is to replace the tipm board which is quite expensive, hundreds of dollars, for a $8 failed relay....terrible design. thankfully i wasnt traveling 70 mph on the expressway when the failure occurred, (stall/lose power). please extend this recall thru the 2015 models

My 2014 jeep grand cherokee started to leak oil slowly. we started to smell a burning scent when accelerating. this problem has slowly happened for a while before an oil light showed up on the dash. we took it to the mechanic & had an diagnostic test done. it was confirmed that our oil filter housing was leaking. this issue could have destroyed our engine. while pricing this repair, we've contacted several mechanics and all have stated that this oil filter housing is a major issue for mopar (dodge, jeep, chrysler, fiat). the parts are sold out of auto zone, napa, advanced auto parts and can only be purchased on the mopar site or amazon. the issue with the part is that it's plastic which dries, cracks & can be easily warped. dorman has made an aluminum replacement which is hard to come by due to the amount of people that are constantly having to repair this part. the oil filter housing was poorly constructed/designed. this is a major malfunction that could completely ruin a vehicle. there are several youtube videos, blogs and articles discussing this issue. this should've been recalled voluntarily but i'd like to know that i won't have to replace this part again on my dime in the future when a faulty designed item was placed into my car which is a large investment.

*nhtsa please help* i purchased my 2014 jeep grand cherokee brand new in june 2014 from a fca authorized dealership. i have meticulously maintained, gently driven, and greatly cared for this jeep since day one. have only ever had the jeep serviced at the fca authorized dealership where i purchased. i have followed and complied with all jeep manufacturer service recommendations since day one. at 115,000 miles, i am currently experiencing a loud ticking noise resulting from failed rocker arms and failed lifters. these failed rocker arms and lifters will result in complete and catastrophic engine failure. i am also experiencing significant engine oil leaking coming from a failed oil cooler. the mopar oil cooler in this 3.6 pentastar engine is made of plastic, and is highly susceptible to failure. i have talked to multiple ase certified mechanics that both issues i am currently experiencing are extremely common amongst these 3.6 liter pentastar v6 24 valve vvt engines. i feel very unsafe as the owner and operator of this jeep grand cherokee, and have lost all confidence as it relates to the safety and reliability of this vehicle. if the vehicle cannot provide reliable and safe transportation, that completely eliminates all safety as a driver and for all passengers of this vehicle. *nhtsa* please help the owners of the vehicles with these engines with appropriate recalls and procedures to ensure the safety of our vehicles. thank you.

While driving vehicle it doesn't matter if it is highway speeds or street speeds , transmission shifts into neutral and makes car stall. almost got into at least 4 accidents because of the issue , glad drivers behind me were paying attention and quickly avoid the accident. i have to wait at least ten minutes before car will start again, during those ten minutes car will try to start but without luck. no check engine light , been to at least 5 different shops and no one can say what is wrong because check engine light is not on. and issue happens randomly and technicians haven't been able to replicate issue. it is a safety hazard. i know jeep cherokee have a recall for something similar. but it doesn't apply to mine since mine is a grand cherokee. model before mine 2011 to 2013 have a recall for a similar issue but it doesn't apply to mine because mine is a 2014.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 50 mph, the check engine warning light illuminated. the contact stated that after parking the vehicle, he noticed transmission fluid leaking underneath the vehicle. the vehicle was not drivable. the contact towed the vehicle to the local dealer, where it was diagnosed with needing the oil coolant to be replaced. the vehicle was repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 106,000.

The contact owns a 2014 jeep grand cherokee. the contact stated became aware that the upper leather instrument panel cover was delaminating and separating, causing bubbles in the instrument panel and making it difficult to see. the vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing similar failure as stated in tsb: 23-036-19; however, the tsb expired. the vehicle was not repaired. the manufacturer was contacted and stated the vehicle was not included in the service under the tsb. the failure mileage was 123,000.

Have an oil leak in the in the oil filter housing. it bolts to the engine block and is a vital part to the security of the engine. its a possibility that the engine could catch fire. the component has been checked by a authorized jeep dealer and this is the cause of the oil leak. my extended warranty will not pay for the repair of this part. the dealer insisted i buy the extended warranty only to not have said repair covered.

In 2022 our 2014 grand jeep cherokee pentastar oil filter housing cracked leaking oil and mixing with the coolant.while driving both levels became dangerously low and there was a burning smell. it is now 2023 and our 2015 jeep wrangler just had the exact same issue with the pentastar oil filter housing crack and oil leaking to dangerous levels. this is a known issue with jeep, why are there no safety recalls ??

The contact owns a 2014 jeep grand cherokee. the contact received notification of the nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was notified of the issue and confirmed that parts were not yet available. the manufacturer was notified of the issue and the contact was advised to call the nhtsa hotline for assistance. the contact had not experienced a failure. vin tool confirms parts not available.

While stopped at a drive-through with my foot on my break, my head rest exploded, forcing my head forward. there was no accident and it deployed at random. the passive restraint system failed. had vehicle been in motion it would’ve been a public safety risk. appointment at the service center of the dealership has been made. it has not yet been inspected.

The top of the fuel filler tube - mopar (68302344ab) is made of weak plastic. while fueling the vehicle, the capless portion of the part above broke and a small amount of fuel spilt. now the car is difficult to fuel and the fuel tank is exposed due to the lack of the fuel capping mechanism.

The contact owns a 2014 jeep grand cherokee. the contact stated that the water in fuel system message was displayed. the contact stated that the fuel gauge displayed conflicting fuel levels. while driving at various speeds, the vehicle stalled. the check engine warning light was illuminated. the vehicle was taken to an independent mechanic who cleaned the fuel tank. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the approximate failure mileage was 146,000. vin tool confirms parts not available.

It keeps saying service gear shifter

Driver side seatbelt won’t retract. i’ve cleaned the seatbelt thoroughly and still won’t retract. vehicle has only 77k miles.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at approximately 80 mph, the rear passenger’s side tire detached from the vehicle. the contact stated that the abs warning light was illuminated. the contact was able to cruise to the side of the road. the vehicle was not drivable. the contact towed the vehicle to an independent mechanic and was informed that due to corrosion, the brake assembly and the drive axle housing needed to be replaced. the vehicle was not repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was 134,505.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Front passenger side head rest broke apart, looks like a plastic piece or lock mechanism broke on the headrest causing it to break apart and i cannot push it back together and re-lock it. this happened while driving down the road with no external factors at play.

There has been a safety recall since june of 2022 out on my car, and the manufacturer has failed to provide a timely remedy for the situation. i have since taken it to have work done for a permanent code (caused by the recall), and spent time and money trying to resolve the safety issue that the manufacturer has failed to. i am concerned that i am driving a car with a safety issue that has not yet been resolved after nearly 9 months.

While on freeway at 50 mph. my 2014 jeep grand cherokee limited 3.0 diesel ,. loss motive power. i was very fortunate to not crash the vehicle, but the situation was horrifying! i received the recall notice for the hpfp ( high pressure fuel pump) , z46/ nhtsa 22v- 406 but crystler corp doesn't have the part available to fix. iam currently have a loan on my vehicle and can't drive it!

Transmission jerking and slipping until i reach 38mph. unsafe on roadways feels like being hit from behind. scary

The contact owns a 2014 jeep grand cherokee. the contact stated while his wife was driving 70-75 mph, the check engine warning light illuminated. the contact’s wife was able to continue driving. the contacted used an obd reader to diagnose the vehicle. the contact became aware that the diesel particulate filter (dpf) had failed. the dealer and the manufacturer were notified of the failure and informed the contact that he would be charged for the repair as the eco diesel extended warranty had expired. the vehicle was not repaired. additionally, the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 118,800. vin tool confirms parts not available.

Car wont start when button pushed and everything in the jeep has been fixed and it still wont work leaks oil non stop. work needing to be done: new transmission to stop leak new fuel injection pump to start car (has not) new shifter new battery new dashboard as the screen would flicker car barely has 100k miles on it. makes no sense

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle failed to shift into the proper gear with the rpm's elevated. the contact stated that the check engine warning light was illuminated. the contact stated that the vehicle was taken to an auto store where the code reader displayed a failure with the diesel engine not regenerating. the vehicle failure cause was not diagnosed by an independent mechanic or dealer. the contact was relating the failure to nhtsa campaign number: 22v406000 (fuel system, diesel). the contact stated that the part for the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was 123,858. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 55 mph, the vehicle lost motive power and stalled with the check engine warning light illuminated. the contact stated that after he disconnected and reconnected the battery cable, the vehicle was able to be restarted, and operated normally. the vehicle was taken to the dealer to be diagnosed. the mechanic found no failure with the vehicle. the manufacturer was not contacted. the failure mileage was 114,000.

My car shifted to neutral and while i was driving

My vehicle ignition button got pushed into the dash and i was unable to start or stop my vehicle from running.

The active headrest restraint (ahr) busted open with the broken clip issue and cannot be fixed without a dealership replacement. the car is available for inspection. this was not the result of an accident or collision, as the car was parked. if i were sitting in the seat, it most likely would have given me a concussion or a hospital visit. since the ahr is supposed to reduce the occurrence of whiplash in the event of a collision, i am now at increased risk of whiplash if something were to happen. multiple reports claim it has caused injury, and i am now worried for my passengers if their headrest was to also pop out. as of 2023, the nhtsa has received nearly 500 complaints of headrests bursting open, with at least 71 of them involving injury. the vehicle has not yet been inspected, but will need to be taken to a dealership and paid to be fixed since there is no recall at this time, and i expect a costly repair. there were no previous warnings or indications that this would happen. this is a dangerous situation, and i am scared to drive my car in fear of my headrest not working properly in the event of a future collision, and am now scared the headrest on the passenger side will bust open and injure someone else. in a proposed class action lawsuit, "65-page complaint states the defect can be traced back to the failure of a “cheap plastic component” inside the ahrs that are unable to withstand the 75 pounds of constant pressure applied by the ahrs springs. the plaintiffs claim this 'cost-saving measure' puts the ahrs at risk of failure and vehicle occupants at risk of injury." here is a link to a perfectly good summary of this issue. the article was published in 2020. https://thomasjhenrylaw.com/blog/nhtsa-investigates-headrests-bursting-open-in-dodge-jeep-chrysler-vehicles-71-injuries-reported/

Reluctor wheel / toner wheel is poorly designed and causes the vehicle to go into limp mode when part fails. manufacture is already aware that the magnet strip can detach and chip as a recall has already been placed. however, the fix was not to replace the part but update the software so vehicle would not stall. for some reason i was told my particle vehicle was not part of the recall for software update. when my toner wheel went bad it left me in an unsafe situation where i was turning onto a highway and with no warning my vehicle went into limp mode with vehicles approaching at high speed. i was only able to get up to 15mph in limp mode almost causing a crash as i tried to move over to the shoulder. limp mode is an unsafe practice especially with no warnings. i would rather take my chances of wrecking additional parts on my vehicle than to have my vehicle go into limp mode on a highway which could lead to a serious crash. the recall 20v-475 should be to replace the tone wheel completely and a recall should be done to prevent a vehicle from going into limp mode without any warnings.

I was driving and pressed on the gas to go and my car shifted into neutral and wouldn't let me go. i almost got hit by a truck due to this. luckily he swerved to avoid me. also my seat belt pulls out but won't retract on passenger side door.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral (n). there were no warning lights illuminated. the contact stated that the failure occurred on several occasions and at each occurrence, he waited approximately five minutes in order to restart the vehicle. the vehicle was taken to the dealer, where it was diagnosed that the transmission valve had failed and needed to be replaced. the part was replaced, however, the failure recurred. the vehicle was taken back to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. the transmission was replaced; however, the failure persisted. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 119,825.

My jeep has been at the dealership for a year prior to this. on february 21,2023 i gave them a list of a weird smell in my cabin, broken, and missing parts. i was sent an email on the ‘march 14, 2023 saying my jeep was fixed and ready i went in on march 17, 2023 to pick up my jeep, from what i could see the broken pieces were repaired. i got in proceeded to drive, after i went maybe 16 miles one way, i had to turn around, there was a weird smell in my cabin. my eyes, and nose started running and my head was feeling weird. i already have copd. i found the service manager, he went out and got a technician, the tech stuck his head into the jeep and said it was antifreeze. i told him i don’t know what it is, but i feel weird. they proceeded to lift the hood and there was black smoke, the tech said the “pvc” hose was disconnected. i didn’t know what that was, i left the jeep there. i didn’t feel well throughout the weekend, went to my dr. monday march 20, 2023. i had a very bad headache, short of breath, nausea, just feeling really bad and run down. i was told it was possible carbon monoxide poisoning, especially since that pvc hose not connected would distribute exhaust into the cabin. i was then taken back to the emergency room on sunday march 26, 2023, i couldn’t stop vomiting, stomach hurt so bad and headache. i reached out to the dealership, and informed them what happened. they never replied back. i need help please, i’m a disabled u.s. air force retired veteran with copd and other medical conditions. this situation is unacceptable. i’ve tried to get a meeting with the owners, on several occasions. since they had my engine taken apart and just sitting out back of their dealership for months. i want the engine replaced completely, or they can send my jeep to another dealership to make sure the engine is complete and fixed. this could have killed me!

The engine had smoke coming from under the hood, the technician said the pvc hose was disconnected. i had just picked my jeep up after a year of being at the dealership consecutively and got carbon monoxide poisoning, had to go to my doctor and the emergency room. https://www.jeepgarage.org/threads/2014-wk2-ecodiesel-occasional-smoke-from-under-or-engine-compartment.232597/

Safety recall does not have parts available to fix. vehicle may stop running unexpectedly. my car stopped running in december and has fragments of the engine. i’m not sure if it is related to this recall or not. my car’s engine is being replaced right now by the dealer, under warranty, but i cannot trade it in for what it is worth because of this outstanding safety recall.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I have to keep replacing my engine oil housing filter. i do believe i was sold a faulty engine from carvana after i was told it was inspected thoroughly. the car isn't even at 70,000 and i've had more repairs on it than i could imagine. the engine light keeps coming on and if i have to replace the entire engine that will be up to 10,000.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Gear switching to neutral while driving, stops abruptly, steering locks up, and the vehicle shuts down completely. in order to restart, the battery requires a jump. the battery is fairly new and shows good voltage. 05/29/2023 (update) the issue was corrected with the installation of a new battery. although the battery (2.5 years old) was indicating good voltage levels during testing, it would dip below 9v while driving. as explained by the jeep dealer mechanic, this was causing the vehicle to immediately shut down, lock steering, and abruptly halt. i believe it’s still a safety issue. if i had been on the freeway, it would have likely created a serious danger to anyone unable to stop, or maneuver, in time.

The contact owns a 2014 jeep grand cherokee. the contact received notification of the nhtsa campaign number: 22v406000 (fuel system, diesel) however, the parts to do the recall repair were not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Since purchasing the 2014 jeep gc overland with a v6 engine new in 2013 i have had an occasional problem where it shifts unexpectedly from auto to manual (paddles not touched) on acceleration from a slow/stopped position. problem has happened every year of ownership including april 2023! local dealer and manufacture have tried to find and fix the problem with limited success over the years. most of my complaints are in the car's file with dealer/manufacture. the transfer case was recalled on the 2014 year jeep gc overland v6 but they said mine was not included however the symptoms are the same. this exclusion was based on my vin which indicated that it had a different trans case but i am not sure that they both should have been recalled if different. again this safety problem was experienced in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023.

The vehicle is beginning to choke when accelerating - loss of power is noticed. the engine light is on. this recall was issued in june of 2022. here we are almost a year later, and there are still no parts for repair?? why?

The contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle was taken to the dealer after receiving notification of nhtsa campaign number: 20v699000 (engine and engine cooling) and the recall repair was performed. shortly after the check engine light had illuminated. the contact took the vehicle to the dealer and was informed that the exhaust gas recirculation (egr) valve had failed. the contact was informed that the exhaust was leaking into the engine and seeping into the cabin of the vehicle. the contact was informed that the failure was related to the recall repair; however, the dealer was unable to provide another repair free of charge. the vehicle had not been repaired. the manufacturer was made aware of the failure and opened a case regarding the failure. the approximate failure mileage was 235,000.

The fuel pump recall can cause a major problem if on a highway or interstate (engine can quit suddenly and without warning, according to the recall notice). this recall has been act for nearly a year with no resolution in sight (nhtsa recall number 22v-406, manufacturer recall number z46).

Unknown

March, 2022 - replaced battery, vehicle died and wouldn't turn on. may, 2022 - washing vehicle, electrical dash clusters, where gas and speed gauge is, and music screen in the center, horn, and start button started going haywire. we were still able to drive home, however, while driving all electrical went black. we were not able to tell the speed we were going, use blinkers or hazard lights. once we got home, the start engine button wouldn't turn off the engine, was flickering on and off. we ended up pulling a fuse that turned off the engine. may, 2022 - a mechanic diagnosed bcm has severe corrosion inside circuitry. june, 2022 - took to dodge to get replaced. october, 2022 - bcm was replaced. february, 2023 - check engine code to replace thermostat. thermostat was replaced. february, 2023 - washed jeep, back wiper blade started going off while vehicle was turned off. later that night while driving, dash clusters, music screen, lights, wiper blades, blinkers, started going haywire. we got home, turned the vehicle off, and it wouldn't turn back on. then, got it towed to dodge dealership to check bcm. february, 2023 - may, 2023 - dodge dealership diagnosed that the front windshield had a leak and the battery needed to be replaced, wasn't holding charge. had them replace a new battery in may. technician also stated that he could tell there was water intrusion in the connector to the bcm. may 17, 2023 - took the vehicle to windshield place to get repaired, they poured water on the windshield and wasn't able to find the leak. the vehicle died at the shop then, had the original mechanic run another diagnostic on the vehicle and conclusions that there was a water leak in the front windshield, causing the 59 pin electrical connector to corrode. the parts for the connector are $10,000.00

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The hood ltah keeps sticking when we close the hood, it has been greased and still does not work properly. the hood almost flew open on the expressway.

The contact owns a 2014 jeep grand cherokee. the contact stated that the front driver’s and passenger’s side seat belt failed to retract as designed. no warning lights were illuminated. the vehicle was taken to the dealer where the contact was informed that the vin was included in an unknown manufacturer recall and that the seat belt retractor needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 135,000.

The oil cooler is made from an inferior material resulting in warpage and leakage. that leakage happens prematurely and poses a fire risk from oil leaking from the top side of the engine onto the components below, including but not limited to the exhaust manifold. the component is currently being replaced by the dealer due to catastrophic failure, resulting in oil and coolant mixing. i have found multiple forums that discuss this topic and have not been as lucky as i to have found it early. there were no warnings, no discernable puddle of oil under the vehicle, just an oil trail down the rear of the engine that is not immediately discoverable. the dealer knew to look for this as it is a common failure that could have larger consequences and jeep should be held responsible for the inferior material selection that warps due to the higher temperatures an engine faces.

My cam failed after lifter got stuck at 65k miles, dealership repairs went bad after the first repair attempt they covered. i drove the jeep 19 miles after i bought it.. then the low oil pressure light came on as the engine locked up. was at dealer 6 weeks but it was not repaired correctly before i picked it up. on the way home from dealer oil pressure light came on half a sec before the engine seized up. i had to walk 5 miles and get a row truck from my work. 14 days to repair it after i purchased a new mopar long block. dealer installed in 2 days. cam lobs where gone and oil was almost magnetic due to camshaft lifter contact. i live in michigan and i was half tempted to drive to fca in auburn hills just to show them 4 identical camshaft lifter failures i have seen in 3 years from friends and customers. i will probably have to file a lawsuit to recoup some if not all of the last repair cost. old engine was dealership served at 3 to 4k miles religiously and it still failed. my jeep is ok now after paying for new engine before i even drove it home once. 2 months and $38k plus a few thousand in repairs all due to a shady dealership named feldman automotive group.i don't think this is morally correct on any level. makes me sick to pay 40k for the 2014 jeep grand cherokee srt used with low miles and tons more in repairs the first 29 miles. 2 months of hell. plus it ruined my financial stability. why doesn't the dealership warranty a repair they did before a sale if it fails the same day. something need to rectify my financial loss before i snap thinking about it 24-7. feldman automotive group should of covered second repair attempt as first was unsuccessful.

•driver headrest deployed while driving for no reason. vehicle is available for inspection. •when headrest deployed, it strike me on the back of my head causing uncertainty of what hit me. •the problem has not been reproduce. •the component has not been inspected by the manufacture, police, insurance representative, or anybody else. • there was no warning, lamps, messages, or any other symptoms of the problem prior to the failure.

There is an extended recall regarding the driver and passenger seatbelts in 2014-2015 dodge durangos and 2014-2015 jeep grand cherokees, number d-21-04. my driver seatbelt retracts very slowly and the passenger seatbelt does not retract at all without manual manipulation. because of this safety issue i brought my jeep grand cherokee into a dealership in january 2023. at the time i was told parts (x90) were not available yet. i have since called monthly because my car at this point is unsafe to drive with passengers without a repair. today (june 2023) i was told that there is an indefinite backorder and there is no estimated remedy for the part. the service technician from the dealership indicated that the part is likely not being manufactured anymore. he indicated that my only option was to either drive an unsafe vehicle, stop driving it, or sell it. i was informed that chrysler would likely not be manufacturing a fix for another 6 months to one year.

The contact owned a 2014 jeep grand cherokee limited. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. additionally, while the transmission was shifted into neutral (n), the vehicle stalled, causing the contact to crash into a tree. the contact sustained injuries, and medical attention was received. a police report was filed. the vehicle was towed to a tow yard. the vehicle was deemed totaled by the insurance company. additionally, the contact stated that when he turned off the ac, the vehicle would shut off. the contact stated that while the transmission was shifted into drive (d) it inadvertently shifted into neutral (n). the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 99,000.

My right front head rest deployed without a accident

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at unknown speed, the engine was loud, and the vehicle was hesitating while attempting to accelerate. there were no warning lights illuminated. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted. the vehicle was taken to the local dealer and monrovia chrysler dodge jeep ram (1305 mountain ave, monrovia, ca 91016) and cerritos dodge chrysler jeep ram (18803 studebaker rd, cerritos, ca 90703) but was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 98,000. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. there was no warning light illuminated. the vehicle was taken to an independent mechanic and the contact was informed that the lifters needed to be replaced. the vehicle was not repaired. the dealer was not contacted. the manufacturer was not contacted. the failure mileage was 52,000.

Codes p06dd, p0456, p0306. mechanic said new motor is needed as there is a bad lifter, losing oil pressure and other issues. i have 133000 miles on my car. after further research, many other people with the pentastar v6 engine have the same issues. a lawsuit was filed previously.

Passenger head rest deployment while parked with no reason

I was driving with no passenger abord and the head rest on the passenger side busted open without any cause, and i did not have any accident. now it remains open and won't close. i was very frighten and i am scared that the same problem will happen on the drivers side, and i am very concern the airbags will active on its own. no police report was done but i have an appointment on july 7, 2023, with the dealership where i purchase the unit. this is something that needs to be addressed as a recall for safety purpose.

The outstanding recalls have not be addressed despite one of them being over a year old at this time. the v46 high pressure fuel pump issue is particularly worrying as not only does this pump failure result in a dangerous situation on the road but can also cause tens of thousands of dollars in engine damage as a result. the recall was issued more than one year ago and no remedy yet exists. this is not acceptable timeline. fca & stellantis need to either find a remedy of purchase these vehicles back at a fair price immediately as many of us are afraid to drive them with our families.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Passenger side (front) deployed randomly. there was no collision or impact when it deployed nor was there a passenger occupying it luckily.

Jeep shifts into neutral while driving and jeep also loses power while driving on the highway! the check engine light would come on and then go off, and stay off. transmission or engine possibly.

This recall, campaign number 22v-406, has been open for 13 months at this point. how long is it acceptable to still be waiting on parts and a plan from stellantis to address a potential safety issue that warranted a recall.

My 2014 jeep cheroke limited stopped working without any prior warning. i was driving on the highway with my company children. i was going at a speed of 65 miles per hour, when it began to fail in a life, first i noticed the air conditioning stopped working, then i slowed down and stopped accelerating, i noticed that the speed changes suddenly began to change from drive ( d) to neutral (n), and i got a picture on the dash saying i needed to check my transmission. so what i wanted was to get off the road because i was afraid that my three children were with me and i was afraid that something bad would happen, but the bad thing is that i couldn't stop, because there wasn't enough and safe space where i could stop the truck. and many cars came behind me. so i went about a half mile and was able to get off the road. it was when my truck stopped hard and put itself in neutral (n) and didn't want to go any further. the air conditioning did not want to work either. when i got off and checked it, i noticed that my truck had oil in the back. so all i thought of was calling my husband and he went to the place where we were to pick us up. the weirdest thing that happened to me was that i never had any warning on the dash before until it started to go bad that day. my husband had checked the truck out because i was going out of state. he always did the corresponding checkups and oil changes because that is the truck that we used for my children and i. the next day we returned for the truck and took it in a trailer to the mechanic to find out what had happened and he said that the transmission did not work, that that happens in these 2014 trucks. my question is what can i do? i want to fix my truck because it's the one i take my kids to school in but i'm afraid it's going to break down again. i began to investigate further and saw that i am not the only one to whom this has happened. even a co-worker of my husband's went through the same situation as me.

Recall z46, nhtsa 22v-406 was issued a ~year back. dealership was contacted at that time and they informed us a remedy and/or parts are not available. now, the fuel system has failed. the failure occurred in an intersection. vehicle was towed to a mechanic and determined it was the fuel system failure and it was under recall. vehicle was then towed to the dealership. one year later there is still no remedy and/or parts available. mopar was contacted and they informed me there is no remedy and/or parts are not available. 1 year is unreasonable. the last recall w79, nhtsa 20v699 was handled the same way. we made the repairs ourselves and then requested a refund which was ignored. i am assuming the newest recall 66a, nhtsa 23v-411 will be handled the same way. a quick search on the internet revealed that mopar parts are available to remedy the fuel issue.

I have had 2 transfer cases and now i need a transmission all in 2 years i’m so over the jeep products all done by the jeep dealership

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 23v411000 (engine and engine cooling) and 22v406000 (fuel system, diesel) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while attempting to restart the vehicle, the vehicle failed to start. the vehicle was towed to a dealer. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 190,000. vin tool confirms parts not available. the contact stated that they paid for the repairs due to the failure.

I've been experiencing an issue with the brakes on the vehicle not operating properly since 2022. the vehicle does not brake normally, and the brake pedal must be pressed completely down to the floor, or pumped repeatedly before the vehicle begins to slow, and when it does slow, the brakes are less than responsive. there have been several instances where despite allowing extra stopping distance and pressing the brakes all the way to the floor, the vehicle does not stop normally, and i've come dangerously close to being involved in a collision as a result. i've reported these issues to jeep in the past when the vehicle was there for service, but it was not adequately evaluated. i replaced both front and rear brake pads and rotors, only to have the issue continue. on 6/27/23 when my vehicle was in the body shop for unrelated repairs, the body shop conducted a brake diagnosis and confirmed the stiff break pedal when attempting to brake. they verified the appropriate vacuum at brake booster and vacuum sensor, and disconnected the brake booster sensor and smoke tested the brake booster to find smoke leaking into the main cabin area. they recommended replacing the brake booster assembly with water shed per tsb, and re-checking. they noted that the vacuum brake booster has failed, and tsb is available in regards to installing water shield with new brake booster, under safety recall t59/nhtsa 17v-572. once body work was completed, we took the vehicle to perkins jeep for the open recalls and requested repair of the brake booster, but were told this isn't a jeep problem, and that it should have been taken care of at the body shop under insurance-- even though this brake issue was pre-existing to the body damage to the vehicle. jeep states they do not have the oem parts to repair this issue and other open recalls at this time, and there is a waiting list.

I was drive on the highway

Started the car and heard a high pitched whining coming from engine compartment. reversed the vehicle about 20-25 feet and smelled burning rubber and then smoke started coming from the engine compartment. turned off the vehicle and opened the hood, and saw that smoke was coming from the alternator. the alternator continued to smoke for approximately 15-20 minutes. we had the vehicle towed to a mechanic as it was completely inoperable at this point, and we had to have the alternator and battery replaced, as well as a wiring harness. the replaced alternator was shown to us by the mechanic and it was black and melted in spots. this seems related to nhtsa safety recall t36/nhtsa 17v-435, but nhtsa site is showing no open recalls for the vehicle and chrysler insists the vehicle is not under any recalls.

Vehicle shifts into neutral when driving down the road and then dies. there is no rhyme or reason to it. sometimes it does it everyday, sometimes it doesn't do it for 6 days. seems to happen within 3 to 7 miles of driving the vehicle. took to jeep dealer to see if they could figure it out. over a month later and $1000.00 jeep dealer replaced the pcm pin (?) and checked wiring. picked up the jeep and 6 days later on way home from work it shifts into neutral going 58 mph down the road and stalls. 30 mins before it would start back up and allow me to drive it. never any check engine light on, never and noises or chugging, the vehicle does this with no warning and after 5 to 30 minutes will start back up like nothing happened.

The left bank intake camshaft and roller rockers have failed. it has cause the check engine light to come on and go off reading a misfire in cylinder 2. after costly repairs to coil packs and plugs, chrysler is now going to replace with a cost of $1,900.00. this is the same issue in the 2013 jeep that chrysler extended the warranty on and won’t do it now on this year model.

When sitting in the passenger seat while the car was parked, the active head restraint popped and hit me in the back of my head. after realizing what happens, i read about resetting this and was unable to as the plastic clips that hold the head restraint back were broken.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral and lost motive power. the contact received police assistance when the vehicle failed to immediately restart. the contact was then able to pull the vehicle to the shoulder of the roadway. the transmission and check engine warning lights were illuminated. the vehicle was taken to the dealer, who was unable to determine the cause of the failure due to a lack of power. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) for which the vin was included. the manufacturer was not notified of the failure. the failure mileage was 176,000.

The driver's side active head restraint deployed for no reason.

We were driving on the freeway doing about 70mph when without warning the glass sunroof exploded. not knowing what had happened we pulled over and opened the shade slider and glass rained into the vehicle. had the shade not been closed, all the passengers would have been hit with flying glass. we did not see anything that would indicate something hit the vehicle; it seemed to just explode for no reason.

Car has randomly turned off and not turned on. jeep has had car for over 3 months, charged me over $4k and has yet to find a solution

Traveling on s sterling street in morganton, nc on the morning of july 12, 2023. we were going speed limit20 mph on a one way street, then car made rumbling sound and accelerated on its own at approximately 60-70 mph. i put on brakes,but car did not slow down...weaved thru traffic to avoid hitting anyone..could not get car to slow down and unfortunately hit a car in front of us. all persons were taken to hospital..myself, my wife and person in the other car that was impacted. all persons suffered broken bones. both cars were totaled. since accident have read up on this type vehicle accelerating on its own. we were lucky no one was killed. this needs to be looked into before it takes a life.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) and nhtsa campaign number: 23v411000 (engine and engine cooling) also however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not yet available. the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) and nhtsa campaign number: 23v411000 (engine and engine cooling) also however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not yet available.

Jeep grand cherokee engine failure and lack of accountability by the manufacturer dear nhtsa, i am writing to bring to your attention a distressing situation regarding the jeep grand cherokee and its e$th ongine issues. i have been experiencing an ongoing nightmare with my vehicle, which was supposed to be covered by a 100,000-mile engine warranty. however, after only 8,000 miles, the engine suffered a catastrophic failure, and jeep has chosen not to take responsibility for the problem. it is evident that this engine has a significant factory defect, as my research has revealed numerous cases of the same issue. many owners have faced similar engine failures, and it is disheartening to see that jeep has not acknowledged this widespread problem. compounding the issue is the lack of available spare parts for the necessary repairs. as a result, my vehicle has become inoperable, leaving me with a substantial financial burden and an unusable car. i am writing to the national highway traffic safety administration (nhtsa) with the hope that you can investigate this matter further. the safety and well-being of consumers are at stake, and it is crucial to address this issue promptly and thoroughly to prevent further incidents and ensure accountability from the manufacturer. i kindly request that the nhtsa launches an inquiry into the jeep grand cherokee's engine problems, assesses the extent of the defects, and holds jeep accountable for their failure to address these issues appropriately. your support in rectifying this matter would be greatly appreciated by the affected owners and the wider community. please do not hesitate to contact me should you require any additional information regarding my case. i look forward to your prompt response and assistance in resolving this troubling situation. thank you for your attention to this matter. sincerely, luis garcia

While driven the vehicle, the head of the driver front seat opened and broke where you can see the broken plastic support in the interior. after a month the head of the seat of the passenger were broke in the same way. they were open and broke and expose the interior of the head seat noticed the plastic pin support broken.,06

My vehicle has 2 recalls on faulty parts that can cause catastrophic failure. there are no replacement parts or repairs available to owners of these cars. fca us should have offered loaner vehicles to owners a long time ago. instead, they indicate that they will give loaner cars once the grand cherokee breaks down or crashes as a result of the faulty parts. this is not acceptable. i now have a vehicle that i paid over $47,000 for that is useless and worthless - i cannot drive it knowing it could have an "unexpected loss of motive power" and i cannot sell it with 2 serious unrepairable recalls. fca us needs to be forced to offer loaner vehicles or buy these grand cherokees back from owners at a fair price.

While approaching a intersection, the vehicles engine stalled. the vehicle shifted itself into neutral. the loss of power in neutral resulted in a loss of power steering and power braking. the vehicle had diminished controls in traffic with 3 occupants. (2 adults, 1 infant.) vehicle was stopped using emergency brake in turn lane. local police were required to use push bar to move vehicle due to blocking traffic. no warning or lights on dash prior to failure. vehicle pushed to dealership. dealership diagnosed part failure consistent with open recall. no solution from manufacturer.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 23v411000 (engine and engine cooling) and 22v406000 (fuel system diesel) however, the parts to do the recall repairs were not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated while seated in the vehicle, the front passenger’s side head restraint separated from the seat striking the passenger in the back of the head. the passenger was not seriously injured. the contact was not able to place the head restraint back on the seat. the vehicle was not diagnosed. the dealer was not contacted. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 94,000.

I own a 2014 jeep grand cherokee 5,7 summit trim, i've been experienced a very scary situation with this car on last 4 months, with no warnings this vehicle completely shuts-off, with no power, no radio, no dash lights. for few times happened on my drive way, but most the times i was on highway running between 45 to 70 mph, its come from the blue. but after the engine stops, it just restart like nothing had happened, no lights on dash no warnings. i left this truck on sandy sansing dealer ( milton florida (850)6236866 like 4 times, they replace few sensors and update software on first time, but day after i was there again, and again and again. now, they have my car o shop for over 40 days but they can find or replicate de issue, of course to replicate the issue you need to drive the car, and according with then they drove the car for 50 miles with no issues( and of course nobody wants to drive a car that can stops in any minute ). i ask the dealer if a fuel pump could cause that, they had no clue, but they gave me a price for replace both, so at this point i'm extremely frustrate, cause i've a car with a brand new engine that always was serviced on jeep dealer, that i can't use and who has all technical capability is incompetent to fix. i saw lots of cases like mine on internet. i could get someone or my self kill. any help is deeply appreciate

When accelerating on to the highway the vehicle will not go above the speed you were entering the highway on. for example entering the highway at 40mph and trying to get to 65mph and it will not go. have to release the foot from the gas and then reapply foot to gas pedal. most recent occurrence the vehicle hesitated much long resulting in oncoming cars almost rear ending me and having to drive in the breakdown lane until it picked up speed.

I was driving along & all of a sudden my car under side make a funny sound and stopped moving forward. i am a single mother & i had my 4 year old son with me. i had to call a tow company & they took it to a repair shop. they charged me $100 to tell me the transmission was gone & metal pieces were in the transmission. now i have tried to get it fixed because the rest of my car looks new. i really take care of it. but now i am told it cannot be fixed because you knew there was something wrong with this particular transmission so you no longer make the parts, so no one else can get hurt. therefore, i have a very lovely car that i love but it will never run again. i spent over $20,000 for my car. can you help me please.

My jgc 2014. i was on a 5 lane interstate in the far left lane when my car started decelerating at a speed of 64mph. as i was merging into the left emergency lane it switched into neutral gear. i then proceeded to stop and put the jeep into park and turn it off. prior to this incident my check engine light had just illuminated a month prior and i ran a diagnostic computer test and it returned stating it was an evap problem. i haven’t had any systems. so i was waiting on my first check to get it taking care of (meaning no gas smell in the cabin, no fuel leaks under vehicle, no bad gas mileage). so the police came to my rescue and helped me pull the emergency neutral pull in the middle console in order to get it off closer to the median so i wouldn’t get hit until i could get a tow. well it wouldn’t turn over again. it sounded like i had a fuel pump problem but when i went to turn it on but not over i heard my fuel pump cut on. so no problems there! so my battery started running low in voltage so i charged it with a battery pack and it got around 13 v and i unplugged it . it’s a 14 v battery. well i got my vehicle turned in the off position the emergency neutral gear unlocked and then my windshield wipers started and the car was not on . i heard clicking in the fuse part under the hood so i found that fuse and pulled it. i think took a fuse checker and checked every fuse in my box they all had fire. on my dash it started saying system brake suspension and the check engine light was off. so i checked it with the computer diagnostic tester and it said a code of all u’s which were the ecu and the tcm and the gear shifter which was the only p.o. code. so we took my gear shift off and cleaned it and hooked it back up. it was nasty. and it would slap again but not show on my dashboard. so i reset my battery and nothing. i am so upset about this. i’ve worked on every vehicle i’ve owned and this is mind boggling. everything is up to date and seems fine

I have a 2014 keep grand cherokee. the car has made shifting noises and changed gears.the sensor goes on and then comes off.the car had suddenly lost power and then it makes a clinking sound and goes back to gear.. i was on the highway when this happened and almost got into a crash.this vehicle is not used often and well maintained.i took it to be checked from diagnostic and it read codes about a module and defective cranks.the shop informed me that many people were having the same issues and that there was a recall due to this.that the crank shift position was defective and causing transmission issues as well.he also stated that recalls for software issue that needed to be updated which many 2014 jeeps had the same issues. i called chrysler to find out about the recalls and they stated that there were2014recalls for this but not my vin number.i informed them that i believe my car was also in need of this recall and defective parts because many of the things that were happening were the same as the recall and the model. they said they couldn’t help me and to take it to keep to be checked. i made an appointment and told chrysler that the problems what the shop said about recalls and it software update.they stated that this has been happening but since my vin was not recalled yet that i would have to cover whatever cost to be fixed.i paid for it to be evaluated by them and they stated it is going to cost 8000 to repair because of the shift and it has a transmission replacement.my vehicle only has 61000 miles. i feel chrysler is deceiving customers and also selling defective cars that can be fatal.they are not taking responsibility for defectives and leaving the consumer blindsided by costs.i paid a lot of money for this vehicle when purchased 35000 and i have only used 40000 miles in six years. my family and i could of lost our lives due to defective parts in vehicle.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Recall #22v-406 has not been replaced the part has been failing for the last 2.5 years. the stalling situation is getting worse. it does not come to a complete stall at least not while in traffic but it will start to stall and cough and sputter while under power at residential speed of 30-35 mph, city driving of 40 -50 mph, and at highway speeds of 70-75 mph. it is increasingly getting worse. we have taken the vehicle to multiple dealers only to be told that the needed repair has still not been developed yet. (the repair is to replace the hpfp before my wife and grandkids get ran over on the highway or coming out of the local grocery stores parking lot). the problem has been identified and the repair to the problem has been realized, but the manufacturer will not commit to the repair. how many people will have to be maimed or die because of this. yes the problem has been reproduced and the manufacturer and the dealerships are aware of it. one service manager reported to us that he has a new truck on their lot that can not be sold because of this very issue. there is no mil code for the decaying of the fuel system rail. other codes can be thrown as a result but here is no standard code for it.

Safety recall z46 has been published for over a year and jeep keeps telling me they cannot get parts. my fuel pump started making a loud ticking noise and i needed to make a 2000 mile trip to western states where support is not readily available. i checked and had no problem finding parts to complete the recall. i contacted jeep customer care and they authorized me to buy the parts and have the work completed at a jeep dealership then apply fur the reimbursement. i bought a fuel pump, had the work completed, and applied did reimbursement but jeep customer care will not pay for the recall work or part as the pump had not failed. i believe that jeep is stalling the completion of this recall hoping that there will be fewer still in service once they do start the work. i found parts available from over 10 different sources and it took only 3 days to get them. jeep is making a mockery of the safety recall process and putting customers and their families at risk.

We were trying to pull onto the highway and it wouldn't move and started making a godawful sound. we got it towed to a dealership who looked at it and said that the splines for the driveshaft between the transfer case and front differential were shot and also between the transfer case and the transmission. i found where this has been an issue with the jeep cherokees, but wondering if it a problem also with the grand cherokees.

The active head restraint on the passenger side deployed. the vehicle was brought to the dealer and confirmed the restraint had deployed. if this happened on the driver's side i could have had an accident. as it was it scared me and i swerved. there was no warning! i know there was an extended warranty issued but it has expired and the problem still exists regardless!

We reached to the back seat and heard a pop and then the head rest popped out of place and won’t go back. i’ve seen numerous other reviews about this situation of their headrest popping out. this should be covered by warranty and recalled to have the headrests fixed

Car shut down and engine stalled while driving. i coasted to a stop in the middle of traffic. car would not restart. had to get towed home. there are two open recalls on this vehicle- one for fuel pump and one for tone wheel. the dealers say they can’t fix it because no parts are available. this is unacceptable. one recall has been issued over a year ago. this is my primary vehicle. i have already had to borrow a family members vehicle for weeks now. i cannot wait months hoping for parts to become available. i need recall work to be performed now or at least a temporary fix to get me back on the road.

Driver side head rest air bag deployed completely on its own while i was sitting at a red light. it slammed forward with such great force hitting me in the back of my head and caused a horrible headache. it is available for inspection. my safety is at risk everytime i get in my car due to the fact it is a safety feature put in place by jeep to prevent whiplash or any type of head or neck injury. it has been confirmed by a certified jeep dealership that it is fact a safety feature that is now inoperable. there was no warning lights prior to and at this time no lights or messages have appeared.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Driver side head rest randomly deployed and hit the back of my head very hard pushing me forward while drive down my neighborhood.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was contacted and determined that the vehicle was not included in a recall. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and determined that the vehicle was not included in a recall. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the contact had not experienced a failure. vin tool confirms parts not available.

Since day 1 of purchase, there has been a significant consumption of oil being burned. 1 quart per 1,000 miles. no warning light, the only warning is the engine shuts down when a certain level is reached. happens on the road while in motion "shuts off" with no warning. oil change is supposed to be changed at 10,000 miles. car take 6 quarts of oil total . at 3,000 miles only 3 quarts empties.

Two open recalls on the vehicle (6/9/22 and 6/8/23) that have no repair available. 1. both recalls can result in immediate and unexpected loss of vehicle power and "cause a vehicle to crash without prior warning" 2. dmv (ca registered) will not issue current registration tags or paperwork due to recalls being incomplete. 3. vehicle has had multiple issued related diesel engine, including entering into limp mode unexpectedly and incomplete diesel exhaust regeneration which has made it unsafe to drive at highway speeds. i have attempted to call the dealership every month and each time they have no solution as the manufacturer has not released a repair.

The contact owns a 2014 jeep grand cherokee. the contact stated that upon entering the vehicle, she noticed that the front driver’s side headrest had inadvertently deployed without warning. the dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. the vehicle was not diagnosed or repaired. the manufacture was notified of the failure and confirmed that the vin was not included in a recall and that the extended warranty had expired. no further assistance was provided. the failure mileage was approximately 189,184.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. the vehicle was towed to the dealer where it was diagnosed that an unknown part failed and needed to be replaced. the vehicle was repaired; however, the failure recurred. the contact stated that on a separate occasion, while attempting to start the vehicle, the engine failed to turn over. no warning light was illuminated. the dealer was contacted and confirmed that parts were not yet available for the recall repair. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 136,000. vin tool confirms parts not available.

The vehicle above has started a countdown to where the engine will not restart in x amount of miles. i have replaced many parts to remedy the situation and taken to shops, mobile mechanics, etc. nobody can remedy this situation and i am left without a vehicle as it will not restart. the dealership says they’re so backed up and unable to get me in for 2 months. i am left without a vehicle and have no means of getting to my job let alone around.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the contact stated that the check engine warning light would illuminate when the vehicle had been driven at various speeds for less than 20 miles. the message fuel injector pump failure was displayed. the failure had occurred in the past and the vehicle was taken to the dealer and the main computer system was replaced approximately 9-month prior to the failure. the manufacturer was not made aware of the failure. the approximate failure mileage was 95,000. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the local dealer was contacted and determined that the parts were not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and confirmed that the parts were not available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact received notifications of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling); however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

Fuel line issues, repaired then catalytic converter not working. somewhere leaking oil. i have read this model is known for emissions, fuel line, catalytic converter issues

On multiple occasions while driving, i have felt my transmission slip, reducing the speed of the vehicle and at a stand still, made a pounding noise when switching into gear, and at times i hear a click. i have reported this to bob boyd lancaster (place of purchase) on the first occasion and i was told it was typical for this vehicle to behave that way because it has 12 (or 8) gears. after my transmission slipped again while driving i brought the vehicle in and was informed that it could not be duplicated. i experienced another transmission slip and took it to jeff wyler (closer travel). when i returned home i noticed transmission fluid in my garage and reported it. they indicated that i had a bad seal - pending repair - long delay in warranty coverage response (ford dealership warranty), and now awaiting parts. days later i experienced another transmission slip and this time i was able to record it on video (unable to upload on this submission) and sent this to the jeff wyler. the ford warranty only wants to replace the seal and 1 quart of transmission fluid, and not fix the problem or cover the recommended services indicated by the dealership.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

Driver's seatbelt is loose and won't retract. i tried to wash it, but it still hangs down to where it will get caught in the door when closing. this is a major safety issue in that my seatbelt is not snug against my body and would not protect me in an accident. i have seen numerous other complaints online about this same issue. jeep is saying i will have to pay to have it diagnosed and repaired since it's out of warranty. seat belts are required by law, but mine doesn't work!

Cuando boy a 75mph y rebasó o me rebasan

The vehicle was running but in park. i was putting air in my tires and heard something. i looked towards the passenger front and seen smoke coming from up front. the air ride pump caught on fire and melted wires, hoses, and the inner fender cover. i was able to put it out quickly.

Airbag exploded while driving cancelling the navigation and seat memory jeep refuses to replace the radio which was destroyed by the air bag failure and bring the vehicle back to pre airbag explosion

See attached document from complainant

When vehicle has not been sitting overnight or a long period, the initial start does not engage. my mechanic referred to it as a long cold start. to work around this i will push the start button with my foot off the break pedal and let vehicle cycle through whatever. i can then start as normal. using the key fob the startup happens cleanly. my mechanic said there is a complicated tsb on this issue but i am unable to locate. they have verified it’s not a fuel pressure issue.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

It has happened twice in 48hrs, driving then all of sudden indicates not in gear. pull over , will not go back in gear. will have to wait. then later on starts. then is no indication no warning. this is extremely life threatening.

The contact owns a 2014 jeep cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at 35 mph, the vehicle overheated. the contact stated that the battery consistently failed, and the vehicle had stopped accelerating as needed. the vehicle became inoperable intermittently. no warning light was illuminated. the vehicle had not been diagnosed. the vehicle was not repaired. the manufacturer was made aware of the failure and determined that an unknown recall repair for the failure had already been performed. the failure mileage was 144,231.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. the contact also stated that the vehicle stalled with an unknown warning light illuminated. the vehicle had been taken to a dealer and an independent mechanic where several repairs were performed; however, the failure persisted. the manufacturer was not notified of the failure. upon investigation, the contact discovered nhtsa campaign number: 14v634000 (electrical system) which she linked to the failure. the vehicle was not repaired. the failure mileage was approximately 138,000.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 15 mph, the instrument panel became inoperable. the contact stated that the jerked and failed to properly shift gear. the check engine warning light was illuminated. the vehicle had been diagnosed by an independent mechanic. the contact was informed that the failure was due to a faulty engine. the vehicle had not been repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

The contact owns a 2014 jeep grand cherokee. the contact stated that the front passenger's side active head rest restraint had deployed. the vehicle was taken to the dealer where the contact was informed that the front passenger's side active head rest restraint had deployed. the contact was informed that the front passenger's side active head rest restraint needed to be replaced. the vehicle was not repaired. the contact was informed that the warranty had expired, and the repair would not be covered under warranty. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was unknown.

I need help! please! my car is under the x78 extended ecodiesel warranty. the government (epa) sued fca back in 2019 for making these cars with over 14 illegal deletes, like volkswagen. instead of making them buy the cars back, they let them say they would make all repairs related to this huge list of components. i’ve had nothing but problems the past almost 2 years. my jeep was at one dealership a full year. now it’s at another dealership in ennis texas for about 59 days now. . my jeep went into limp in mode in front of an 18- wheeler on interstate 45, i was almost killed. i was so afraid! i sent a letter requesting they contact the manufacturer as they have said so on the paperwork. i’ve gone to get my car 4 tiles and it’s still not repaired. i get a text message on saturday telling me my jeep is fixed and ready? i’m not getting into that vehicle again, my daughter is having nightmares, she’s asked me please don’t drive that car again! i’ve attempted to pick this car up 4 times, it’s not fixed! same code from 10/04 initial drop off. the same codes came back on 11/9 after they said they’ve replaced the pcm and mass air flow sensor and other parts?

While using cruise control and traveling at a speed of approximately 70 miles per hour on the highway, my car accelerated on its own and ai had i had to hit the brakes. i was thankfully able to slow it down, to which the entire car shuts down. the vehicle completely shut off and would not start. i had to have it towed to jeep and they told me it was not one, but both fuel pumps had failed. they charged me over $1700.00. there is currently a recall for this very issue and jeep made no attempt to fix it. i had no idea there was even a recall for this until now and this happened a few years ago.

Catastrophic engine failure. engine stalled while driving and over heated. smoke came from engine. spitzer cdjr homestead confirmed the engine failure with their findings "a profuse amount of metal particles in oil filter bowl and throughout oil filter." warning lamps indication: check engine light, low oil pressure warning light, throttle selector valve requires servicing. unable to turn on engine.

Within 48 hours, i experienced two issues: first, we were driving on the highway at a speed of 75 mph when suddenly the front driver's side tire pressure indicator began to ramp up and eventually topped out at 86. we stopped to check the tire pressure at a gas station, and it was really 41. we got back on the highway and the pressure gauge continued to decrease / increase with no rhyme or reason. it eventually went back to the correct pressure. a few days later, we were driving on the highway at 75 mph with the navigation set for an address that was about 60 minutes away. quite randomly, the navigation voice came on and said "re-route" and wanted us to take a right turn (there was no way to turn or anywhere we could go). bizarre! it seems like the car's circuitry/sensors are failing. it's alarming.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was unavailable. the manufacturer was contacted and confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Out of nowhere the headrest "exploded" with force while i was driving and it was like a punch to the back of my head. i am nauseous and have a headache hours later.

The contact owns a 2014 jeep grand cherokee. the contact stated driving approximately 65 mph, the vehicle stalled and independently shifted into neutral(n). the contact stated that she was able to steer the vehicle off the roadway. the contact stated that she was able to stop the vehicle and shift into park(p) however, the vehicle was not able to shift into drive(d). the contact made numerous attempts to restart the vehicle and was able to drive the vehicle; however, the failure reoccurred and was now a recurring failure. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was diagnosed and was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 141,000.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

I have grand cherokee srt 2014 i am from saudi arabia. i was driving my vehicle in the right lane at a speed of 40 miles. there was a vehicle in the second lane that swerved onto my vehicle and forced me to crash into a light pole. the airbags did not deploy as the vehicle stopped due to the impact and not the brakes. i was hit while driving, and because i was wearing the seat belt, my rib cage muscles and other injuries were torn. please investigate and help me. i have never got any fault in regard air bags even after the access ther is no fault light .

The driver side seatbelt does not retract. it has to be physically pushed back into the device so extra seatbelt is not hanging out. if one were to stop, the locking mechanism would have seatbelt slack in it so it wouldn’t restrain the driver immediately.

Noted hesitation while merging into traffic from expressway on ramp, jeep reving up with loss of power observed. jeep stayed in 5th gear on the expressway then leaving work at the end of the day hesitation turning onto the road from the parkinglot with hard forward jerking, shift between gears. check engine light came on noted recalls this morning with the same type of problem that i am currently experiencing.

In aug my warning light came on, i called mopar was given a case number it was not until october that i was contacted after repeatedly calling for status. the is was the egr cooler which mopar showed had been replaced when recall issued, i was advised by stellantis to have towed to dealer, it was towed oct 15, dealer advised it was replaced a few years earlier but i provided proof it had not, dealer then replaced but then advised it could not be cranked due to not holding coolant, it was not doing this prior to being towed. i then asked for the outstanding recalls to be completed, they advised no parts…i see now one is showing incomplete that should have been done, the other is a problem with part, i called after receiving a letter those parts were in and they said they were not, i then called you and was advised i am on a list to have this completed. i have been having to rent cars to get me to dr appointments since august. it is currently in the shop having the dpf r

While driving vehicle shifts into neutral and displays a low voltage message. i was young 75 mph down the high way and the car shifted into neautral without indication that anything is happening.

Unknown the engine rattles when accelerating on to the expressway and my side view. mirrors passenger and driver side does not operate properly

Passenger front carpet had present water. anticipated heater core issue. mechanic discovered a body seal leak, and drained 2 gallons of fluid. windows fogged, and or froze from the inside of the vehicle.

Our car was stopped and then engine started intermittently lunging forward for no reason. rear ended the car in front of us and had to use the emergency brake to stop the car. jeep corp sent an independent inspector to check the car but only shared the car was drivable and didn't say there was a problem. they wouldn't share the computer findings with us or the dealer, only that is was drivable. they also wouldn't allow the dealer to see the computer while it was being tested. the car is currently parked and we bought another car. waiting for jeep to cover replacing parts or do something to the jeep before it has another accident.

Brought car to daytona chrysler/jeep dealer for recalls and after a few days car was not done for the 2 recalls. they wanted me to pay more than $ 4k dollars for some repair they want which has nothing to do with the recall.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The dashboard has bubbles and is delaminating from the dash. this problem exists in many of the jeeps and a secret service bulletin was issue for only a 6 month period back in december 2019 to june of 2020. jeep owners were not contacted about this and a recall should be declared for this defective part.

Z46/nhtsa 22v-406. high pressure fuel pump. i received multiple recall notices for this defect. i received the first notice in june of 2022. today it is jan 2024, 19 months after being notified to have repairs made. the jeep dealer has, for 19 months, told me they cannot a make the repair. the recall notice states "fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning". i believe 19 months exceeds the requirement to "remedy the defect within a reasonable time" is there anything being done to motivate jeep to remedy the defect? thank you for your time.

While traveling down the highway with my gastank 3/4 full my car suddenly lost all power. thankfully the large truck behind me and the car beside me were alert and they let me glide into the breakdown lane, where i was able to put the car into park and restart it. after doing a search i have noticed 2014 jeeps have been recalled for this issue, although when i entered my vin a recall didn't come up.

My youngest son was away at college, using the vehicle to go to and from class. he was driving the jeep home for summer break when suddenly, the wipers turned on and the dashboard warning lights lit up the dash like a christmas tree. he did not know what to do, who would? then the dashboard went completely black. he tried turning off the wipers and then suddenly the car shifted into park in the middle of traffic all on its own, with cars on both sides. he was fortunate that he was not rear-ended and severely injured. my son is a cautious driver, as he fears any accident that could end his athletic career. he pulled over and turned the jeep off and then on and things looked normal. no more flashing dash warning lights, so he continued down the road, hazard lights on, paying close attention to vehicles around him. the dashboard warning lights were flashing repeatedly, vehicle auto shifting itself, dash going completely black and vehicle stalling in moving traffic...this happened several times on his way home. what my son experienced on the road, has happened to me several times since. it is a very frightening and dangerous experience. i believe i have been grossly misled by chrysler jeep sales and continue to be misled about the soundness of my vehicle and the after reporting to the autonation (chrysler jeep) service department, the dangerous situation my family was in by driving my jeep, i feel i was not dealt with fairly. is this how they treat all customers or is it because i am latina and a woman? with a vehicle with so many recalls, so many complaints and so many investigations by the nhtsa, it is a wonder why it is still on the road. those who know would say, because no one has died, yet. should that be the accepted answer or response? should someone have to lose their life before this vehicle is taken off the road? please see my attached document. i urge you to do a thorough investigation of these serious safety issues. (cpu, modules have been ongoing issues

Air bag exploded while driving destroying the nav, cruise control and electronics

Nhtsa recall # 23v-411 (fca#66a) was performed, but did not fix the issue with lost power. even though the recall "fix" didn't work, fca said that the proper fix wasn't covered, because the vehicle isn't under warranty. according to the dealership, the tone wheel needs replaced, and they said fca should cover the cost.

I am driving on the highway and my vehicle goes into neutral on its own it’s very dangerous and almost caused an accident from what i was reading there was a recall for the software for the transmission this happened quite a few times and needs fixing

The contact owns a 2014 jeep grand cherokee. the contact received notifications of nhtsa campaign numbers: 22v406000 (fuel system, diesel) and 23v411000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. parts distribution disconnect.

The car down shifts while apply light pressure to the gas pedal mostly on an incline there is a slight clunk and the engine shuts off. this mostly happens at 70 mph on the highway from 8th gear to 7th gear but has happened in lower gears as well. the power to the engine is cut. everything else works no lights flash just no power to the motor. i have to pull over put the car in park and restart and the car drives normal again. this happens about once per month but i baby the car so it could occur more often if i push the engine more. a great example is if i am behind someone about 50 mph and coasting then i press on the gas pedal to pass them the car seems like it will gasp for fuel then clunk and the engine shuts off. this has been going on for several year now and no one has an answer. the dealership said once there were no codes, another time they said the oil pressure switch is bad. the car now has 172,000 miles on it however this has been happening when the car had under 140,000 miles on it.

When i put my jeep in park it goes back into neutral

See attached document for complaint

Was driving and vehicle overheated and in seconds my motor locked up right in the middle of an intersection tried to reach out to the dealership i bout it from. they sold and the old owner had everything never got back to me still to this day no one has helped me just found out about you guys so i am still here paying on a vehicle that's motor locked up on me! i have not been able to get anyone to look at the vehicle at this point i've ruined my credit and am about to let the lender come and get it. this is the last stop for me!

The first time it happened, i was driving on the highway going 70 when all of a sudden the transmission jumped into neutral, which caused me to jump several lanes to get off the highway to avoid being hit by several cars. i was scared to death!! it has has happened several times after that..there are no warning lights that comes on, it just goes from drive to neutral on its own. i’ve taken it to a transmission shop and was told there was nothing wrong with the transmission but there is definitely a problem and a safety hazard for sure!! after looking online, there’s definitely an issue with the 2014 jeep grand cherokees, this is extremely dangerous.

7/2020 lifters and cam failure @65k miles. 4+ weeks dealership did repairs. they never disclosed the major engine repair or gave me any paperwork while i waited to pick up this jeep after i purchased it. 8/2020 lifters and cam repaired. 19 miles & 1 day spun crankshaft bearings & damaged cylinder walls. 1.5 weeks for dealership to get a new mopar 6.4 hemi long block vvt mds engine. 8/2020 new mopar long block 6.4 hemi installed at dealership. paid $2k since i didn't know about the dealerships concealed major repairs. 8 dealership and 3 penzoil. all (0w40 penzoil ultra-platinum) dealership maintained & repaired pads/rotors..waterpump..headlight bulbs and some other minor things. 10/2023 38k miles later the new engine had lifter and camshaft failure. dealership said the 60/100k warranty i paid for with the previous mopar long block engine purchase was not activated ànd they had no record of it other then the work order/repair bill i have, with start date & miles and end date & miles and deductible. jeep customer care said my jeep was imported from canada and is void of any and all parts warranty. so that's why dealership couldn't register my jeeps engine warranty. sale person said the jeep was usa built spec but it's a quebec canadian build spec imported into usa. i got the original window sticker downloaded its french & metric. so no warranty. fraudulent sale of a gray market import with no disclosure of the major issue they tried to repair while i waited for my jeep. i already purchased it $37k but was waiting on them to prep it for sale and deal with my trade in. low mile 2013 dodge charger rt max awd with every option and dealership maintained. i filed a complaint with nhtsa for defects and another for the fraudulent concealment of known a major engine failure along with concealment of repair attempts/defect though bbb, google and consumer car complaints. i'm retaining an auto dealership fraud/consumer protection attorney to file against feldman automotive group

See attached document for complaint

The contact owns a 2014 jeep grand cherokee overland. the contact received the nhtsa campaign number: 22v406000 (fuel system, diesel) which was completed. the contact stated that after receiving the recall remedy, fluid was leaking under the vehicle. the contact drove the vehicle to a dealer, where it was diagnosed that the fuel filter housing leaking fluid. the dealer recommended the contact go to the original dealer who remedied the recall. the contact stated that the original dealer diagnosed and replaced the fuel filter housing and the high filter fuel line. the manufacturer was notified of the failure and no case was opened. the failure mileage was approximately 192,000.

While driving at about 50 mph, the transmission shifted into neutral and would not allow me to shift it back into drive while moving or stopped. this put me in a very dangerous situation as i was in traffic and in the left lane on a 4-lane road. after about 10 minutes of the engine being shut off, it started again and ran just fine. a check engine light did come on, giving error code p0205 and u0002-88 when scanned. i believe the latter code is a stored code from a previous issue. no warning lights were on immediately prior to the incident. this is the second time it has happened in the span of about 4 months. the mechanic was not able to diagnose the cause after the first occurrence. after the second occurrence, the local jeep dealer was contacted; they were not aware of any such issues and recommended adding fuel injector cleaner and changing the spark plugs/getting a tune up. the dealer did not inspect the car. the next day the check engine light went off, though the code may be stored in the car’s memory.

While driving the vehicle the headrest deployed striking the driver in the back of the head. action happened while turning onto a residential street. driver stopped to access the damage. driver sustained a headache from impact. headrest will not reset. if system deployed while driving down the highway it could have resulted in traffic accident. concern for the owner as subject has severe spinal issues and impact could result in fatal damage. there is no codes visible at this time.

The problem with my vehicle is with emissions system which was covered under the ecodiesel extended warranty lawsuit the epa filed against the manufacturer stellantis. my jeep has been down at crystler dodge jeep ram dealerships for 2 years. the extended warranty states they would repair problems, but they have not. i was told today that they will only give me 8741 for my car but they want to keep it. i’ve had to go to the hospital twice from the first dealership that had my car for a whole year giving me carbon monoxide poisoning. i’ve been paying full coverage insurance for 2 years. this manufacturer has placed and is placing me in a hardship. they said they would/ coukd repair my car and stayed in writing they would have certified techs working on my car, they had the parts manager working on my car and almost killed me. now, their leadership is trying to bully me into selling them my car for this low ball amount. why didn’t they offer to buyback before putting me through 2 years of hell. is it leah’s to breach a binding legal contract they agreed to honor. i am aware they are to suffer penalties for not honoring the warranty, and for not keeping databases updated by vin. i was told my parts weren’t covered for months, i had to constantly show them the warranty said the parts were covered they trying to charge me for. i want my vehicle fixed under the extended warranty. i want compensation for this excessive time, and for them not honoring the consent decree they told the epa and nhtsa they would honor. please help me get my vehicle fixed under my extended warranty. my car is covered til 199,189 miles or may 13, 2024. i really need help, the manufacturer is not adhering to the consent decree they promised the government and nhtsa they would.

The z46 manufacture campaign has been open for an extended period of time. i have not been able to have my vehicle fixed because of a continued lack of parts at the dealership. i have had my vehicle in for service on multiple occasions and each time i am told "the parts are on back-order". i dropped my vehicle off this morning and again was told "the parts are on back-order".

When driving my vehicle goes into neutral when i press the gas to accelerate when coming to stop at a red light and trying to accelerate again vehicles switch to neutral

The engine still make a sound and the body when is raining the water came inside

The contact owns a 2014 jeep grand cherokee. the contact stated that while in reverse and attempting to shift into the park position, the vehicle rolled backward independently and crashed into a tree. the air bags did not deploy. no injuries were sustained. the vehicle was able to be driven. no police report was filed. as a result of the failure, the shifter needed to be moved upwards before being able to shift the gear in the park position. a few years later while coming to a slow stop to place the vehicle in park, the gear shifter failed to remain in park. the vehicle continued to roll forward causing the rear driver-side door to hit the barrier around a nearby mailbox. the air bags did not deploy. no injuries were sustained. the vehicle was able to be driven from the scene. no police report was filed. the contact related the failure to nhtsa investigation id number: pe15-030 (power train). the vehicle was taken to the dealer where they were not able to diagnose the failure and confirmed that there were no recalls. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 80,000.

I was travelling down the road at approximately 30 mph and my the active headrest on the passenger side randomly deployed. this caused an extremely loud noise that sounded like an explosion. this caused me to swerve and slam on the brakes. it was unclear, at the time, what was happening. this has now caused extreme anxiety that it will happen on the driver side, while i am driving, and cause bodily harm or cause me to wreck, which could be potentially fatal. it appears that the clips that were holding it on just broke, or gave out, causing the deployment. after researching this i have found that this is a well known problem with this vehicle and has caused injury to others. when looking up my vin number it says there are no recalls. it appears as though this is an expensive fix, which should be covered in full because it was a known default that jeep continued to manufacture in the same way. i am not having to drive leaning forward, because of fear of injuries if the drivers side does the same. and passengers have to ride with a deployed headrest that will not provide the protection it was supposed to provide in the event of a wreck, and that could cause additional harm because of it already being deployed.

I've been driving a 2014 jeep cherokee. here are the list of problems i have experienced / still experiencing. 1. vibration when accelerating through 20 to 30km/h (still exists) 2. rough, jerky upshifts from 1st->2nd and 2nd->3rd gear (still exists) 3. the car jerks forward suddenly, almost like being rear ended, when coming to a stop. (still exists) 4. rattling noise from the glove compartment. (still exists) 5. rattling noise from the back side of the car. (still exists) 6. loose bolt inside the trunk door. 7. rattling noise when the car first drives after engine's turned on. (still exists) 8. when using the climate control, the screen often doesn't change to reflect the current climate settings. (fixed) 9. extremely loud buzzing sound that appears out of nowhere while driving. (still exists) my cheif complaint is the transmission issues that i’m experiencing. i’m afraid to take this suv on the highway. it’s a safety hazard.

Unknown

What component or system failed or malfunctioned, and is it available for inspection upon request? the passenger-side active headrest of my 2014 jeep grand cherokee exploded as i was driving last week. after inspecting it myself, it appears that the plastic parts that hold the headrest together broke. this seems to be a common problem after googling the issue. it is available for inspection upon request. how was your safety or the safety of others put at risk? this could have caused a head injury. i am worried that if the driver's side headrest explodes while i am driving that it could cause injury or cause me to crash. has the problem been reproduced or confirmed by a dealer or independent service center? the dealership i spoke to said that the warranty had been extended for these active headrests (so it is a known issue) but that extension is expired so i would have to pay out of pocket to have them replaced. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? this happened spontaneously with no warning.

Passenger side, headrest deployed for no reason overnight

May [xxx] 2023 - car would stop, shift in neutral going at any speed. had to pull over stop car, restart and slow start again while jeep would shift, jump and clutch. may [xxx] - jeep was in shop to put a "bandaid" over issue. may [xxx] 2024 - car transmission doing same issue along with a leak. car would shift in neutral on hiway, transmission sounds like it's dropping. -----[xxx] this recap is exactly what is happening to my jeep but for some reason my vin is not protected under this same issue but i do have the same engine. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Unknown--i wonder if the air bag will still work like this. the cover seems to be shrinking/glue not holding. pictures attached.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the driver's headrest fractured. the contact stated that when the failure occurred, the contact suffered a hard impact to the back of the head. no medical treatment was administered. the vehicle was taken to the dealer where it was diagnosed with failed plastic clips within the headrest. the contact was informed that the driver's headrest needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 89,000.

Oil filter housing failure, this caused oil to be expelled all over the engine compartment. the oil could have hit hot exhaust and caused a fire, engine lost power due to no oil. taken to jeep dealer and they told me this is a common issue on this style motor. no symptoms prior to part failure.

Passenger seat, headrest deployed, spontaneously going down the road.

Vehicle was parked in my front yard and sometimes between the hours of 830am and 3pm the driver side headrest activated (popped). no warning lights before or after it activated. issue could have caused an accident and possibly caused injury to myself or my children had i been driving when system activated. vehicle is available for inspection issue is a known problem as a simple google search would show

I was driving down the freeway when i felt my headrest strike the back of my head. this caused a momentary distraction as my head was pushed forward and the back of my head was struck. the headrest component of the safety restraint system deployed. it is available for inspection upon request. the dealership inspected and said this is a known problem but they would not cover the repair as it fell outside of their warranty period which ended 10/2023. it would be a cost of $800+ that i would have to pay. there are no warning lamps/messages currently illuminated or displayed. incident occurred may 30, 2024

Fuel pump failed. electric control module/system failed. i have been having these problems since 2021. when it first started my car stalled out, completely died, and started rolling (even though i was pressing the brakes) - i had to pull my e brake and luckily stopped an inch away from hitting the car in front of me coming to a stop because the light turned red. my entire car shut down. i had to get a tow. i took it in to a shop and they had no idea really what happened or what it was. they told me a bunch of stuff was bad (thousands and thousands of dollars worth of stuff) and i ended up only getting whatever was absolutely necessary which was the fuel pump and battery. $1300 later it was driving at least. ever since then my gas gauge has never been accurate and just goes up and down randomly. i have to track my gas by resetting the miles of my “total trip” when i fill up. my dashboard constantly went on and off and i never knew what was accurate and what wasn’t. about 6 months ago my dashboard went completely black and hasn’t came on since. my car is now barley taking over 4 gallons of gas at a time before the auto stop on the pump cuts off. if i try refilling anyways gas overflows. this makes absolutely no sense. i can’t see how fast im going, hear my blinkers go on and off, see how much gas i have, how many miles are on my car, any check engine lights, and now i can’t drive over 75 miles without having to “fill up” my measly 4 gallons again before the pump shuts off. i was never notified of any recalls but there is absolutely no way my car is excluded from them. the electronic control module is fried, i can’t even get gas, and a brand new battery and fuel pump was clearly just a miniature band aid on this disaster chain of problems. i’ve only had this jeep for like 5 years too and what it’s worth is not even worth a fourth of the cost it would be to fix all of this.

While driving it shifts into neutral

Unknown failure of oil cooler system resulting in oil leaking into the coolant

We have a 2014 jeep grand cherokee with a 5.7l hemi engine. today on xxx, we were moving slowly in traffic on a street in linden, new jersey, and suddenly the vehicle accelerated by itself. my wife pressed on the brakes all the way to the floor but the vehicle kept jumping forward - the engine was revving and trying to move the vehicle forward while my wife was firmly pressing on the brake pedal. because we were in stop and go traffic, the vehicle eventually lurched into the car in front of us and caused an accident. the front of our vehicle was damaged as was the rear of the car in front of us. this sudden acceleration has happened a few times in the last 3 years. during the previous instance of this sudden acceleration, on [xxx] we also hit a car in stop and go traffic. the air bags deployed and we had extensive repairs done because of that. this happened another time as well. during that instance, we did not hit anything, and the only way we were able to stop the car was by switching the gearshift to the park position. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The headrest restraint in the driver's seat spontaneously deployed hitting the back of my head while i was driving. it is available for inspection. the deployment was startling/surprising - quite a distraction - my impulse was to turn around to see what hit me - it wasn't readily apparent until i re-oriented my body in the seat and found my headrest had moved forward making it uncomfortable to drive. a web search indicated other jeep/durango owners have experienced this - some are attempting to "reset" the headrest on their own. a call to chrysler/jeep customer care confirmed that the warranty on this item had been extended to 14 mar 2023 - no recall. i was not notified to my knowledge. they declined to help me. the vehicle has not been inspected. there were no leading indications of a failure, nor is there an indication currently, other than the headrest is split open and it is uncomfortable to drive. why has a safety device that has obviously failed in multiple cases and was known to the manufacturer not become a recall?! this is irresponsible! the dealer indicated there is no means to repair this - a replacement headrest. in light of the cost of "repair" it is no wonder owners are trying to fix this on their own.

My oil cooler has failed and it caused oil to mix with my coolant and also causing a bad coolant leak. it over heats to car and my warranty will not cover anything! this is a major problem with diesel jeeps and the oil cooler needs to be recalled also. it can catch on fire and is a real safety hazard. i’ve tried multiple times to fix the oil cooler and leak. jeep will not fix my recall at all. a recall that is on the vehicle and can cause a fire!

The shifter has a manufacturer issue the car while it is accelerating throws itself into neutral on its own. the car could be in drive and it'll throw itself into sports mode on its own. it'll drop down the acceleration on its own as if it's shifting on its own. car could be put into park and the shifter will throw it into neutral or in reverse. contacted chrysler they refusing to honor the recall cleaning there's an expiration date. this has been reported to you guys many people have the same issue ( 19v447) i literally almost died with what the shifter is doing and i need them to honor their recall this is a safety hazard that can kill or answer anyone easily

Vehicle jerks when moving forward or reverse. vehicles feels as if it 's being rear ended going forward or being hit hard from the front going reverse. this jerking motion is exaggerated more when the steering wheel is turned left or right - very dangerous when parked near a vehicle front/back. the vehicle now also gives an error message to "service 4-wheel drive system" then a few seconds later the electronic stability control warning light , lights up. i only have 62k miles on this vehicle bought it brand new. took to the dealer for regular oil change and informed about the issue. dealer changed oil but would need to do a diagnostic for another day. will drop off vehicle in 4 days.

I was driving home from dinner and while driving i got a notification on the dashboard and then few moments later it locked up and everything started turning off. incuding the radio, ac but not the car. the car would not drive once i got it on the side of the road. the car would not turn off due to not being able to place car in park. it was stuck in drive. my husband had to come over and put his foot on brake and take over the wheel. he then hit the power button for 5 seconds and it went into park and turned off. we called a tow company to take it to dealership to get fixed. we seen we had some recalls so we asked if that was the issue they said yes and ordered parts to fix. days and weeks went on got car back and when i drove home my car i will say does not feel safe for me to be in nor be on the road. i had smoke inside my car where battery is when on side of road which one day will be where my kids are. also they said nothing was wrong with alternator but when on side of road i could smell burnt alternator. they said was fine and recall wasn't needed. i do not feel safe at all nor does my husband feel safe driving the car. dealership we bought from never told us about the recalls when we bought in 2020, and now this dealership saying it doesn't need to be done we do not feel the car is safe to be on road and will be fire hazard down road.

What component or system failed or malfunctioned, and is it available for inspection upon request? --it was taken by jeep when they repaired it. they likely have it. how was your safety or the safety of others put at risk? --i was at a complete stop when the headrest deployed into the back of my head causing sever injury. there was no impact. the headrest slammed the back of my head. has the problem been reproduced or confirmed by a dealer or independent service center? --yes, and there have been news reports about class action suits, but there was no recall. in fact, they notified owners that if you hadn't had a problem then you're okay. no need to do anything. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? --manufacturer (jeep) were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? --no

The contact owns a 2014 grand jeep cherokee. the contact stated that while driving at various speeds, the "service shifter" and "service transmission" messages were displayed, and the transmission erroneously shifted to neutral, causing the vehicle to suddenly decelerate. the vehicle was taken to an independent mechanic who replaced the shifter, but the failure persisted. the manufacturer was notified of the failure. the local dealer was not contacted. the failure mileage was 105,000. the vin was not available.

The crankshaft sensor tone wheel is damaged. i found that there was a recall on this item on our make/model and year of our jeep. it's recall number w68/nhtsa 20v-475 and w58/nhtsa 20v-475. the dealership is refusing to follow the recall and make the repair and quoted us over $3,000 out of pocket to fix a known and recalled problem with our vehicle. i'm not understanding how it is legal for them to refuse to fix a known problem on a vehicle that isn't outside the parameters in terms of years old, or years since the issuance of the recall. we have spoken with multiple people who simply tell us they don't know why, but our vehicle isn't covered under the recall. can you please point me in the direction as far as next steps or do we just need to hire our own legal council to have this problem addressed and rectified? our jeep is currently at the dealership located at 12410 e 136th ave, brighton co 80601 phone number 303-654-1940. they did the trouble shooting and can confirm that this is the problem. they were also aware of the recall and unsure as to why jeep was saying it wasn't covered.

The contact owns a 2014 jeep grand cherokee. the contact stated that on three separate occasions while his wife was driving at speeds below 30 mph, the transmission unexpectedly shifted into neutral(n). the vehicle was steered to the side of the road and restarted each time. the vehicle was taken to an independent mechanic where unknown codes related to the transmission were retrieved. the vehicle was not repaired. the vehicle was then towed to a dealer where it was determined that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 138,626.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at an undisclosed speed and approaching a stop light, the gear shifter unexpectedly shifted from drive(d) to neutral(n); the vehicle stalled and failed to return to normal operation. the check engine warning light was illuminated. the vehicle was drivable and was driven to the residence. the vehicle was later towed to an independent mechanic to be diagnosed. the contact was made aware of an electronic computer module unit failure and stated that the module needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 19v447000 (power train) however, the vin was not included in the recall. the manufacturer was not notified of the failure. the failure mileage was approximately 65,000.

While driving the vehicle shifted from drive to neutral.i was able to coast to the road side without incident.i had the vehicle towed to a local repair shop,but they were unable to duplicate the problem.two weeks later this occured once again.i took it back to the shop and again they were unable to duplicate the problem.at this point i feel it is a safety hazard to operate this vehicle in traffic.i was lucky that both times it has happened i was on a highway that was not busy.

The contact owns a 2014 jeep grand cherokee. the contact stated that while operating the vehicle, the engine overheated causing the vehicle to stall. the vehicle was taken to the local dealer who diagnosed that the engine manifold was faulty and needed to be replaced. additionally, the transmission shifter failed to properly shift into gear. the dealer diagnosed that the shifter and shifter nob were faulty and needed to be replaced. the vehicle was not repaired. the contact was informed that the vin was not included in nhtsa campaign number: 20v699000 (engine and engine cooling). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 156,830.

The contact owns a 2014 jeep grand cherokee. the contact stated that while attempting to buckle the driver’s side seat belt, the seat belt was not retracting and was loose. the contact stated that the passenger’s side front seat belt was also loose. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 67,000.

The contact owned a 2014 jeep grand cherokee. the contact stated while her son was driving 65 mph, there was smoke coming from underneath the hood. several unknown warning lights were illuminated. the contact's son and the other passengers exited the vehicle and walked 20 feet away. the contact stated that the entire vehicle caught on fire. the fire was extinguished by the fire department. the contact stated that the vehicle was severely burned from the front end to the rear seats. there were no injuries sustained. the contact was unsure whether a fire department report and a police report were filed. the vehicle was towed and totaled. the dealer and the manufacturer were notified of the failure. the failure mileage was approximately 150,000.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at slow speeds, the vehicle occasionally shifted into neutral independently. the contact stated while driving 70 mph, the vehicle drastically decelerated to 30 mph. in addition, while coming to a stop, the vehicle shut off inadvertently. the check engine and traction control warning lights were illuminated. the local dealer was not contacted. upon further investigation, the contact related the failure to nhtsa campaign number: 16v529000 (power train), 19v447000 (power train), and 20v475000 (engine and engine cooling) however, the vin was not included in the recalls. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 139,000.

-the passenger seat head rest popped open (exploded - it was super loud) when in the process of backing up out of my driveway. - the safety of everyone in the car was put at risk. my husband was in the seat and was hit in the back of the head. my son, his wife and their 2 month old daughter was in the back seat. - the problem has not been reproduced or confirmed by anyone. it just happend last night. - it has not been inspected yet either. - there was no indication of any issue with the head rest. there was no collision or problem prior to the rest rest popping open (or exploding, seriously).

My jeep diesel grand cherokee engine and oil cooler overheats. this has progressively gotten worse. i have taken it to my local dealer and they can't and honestly don't try very hard to figure out the problem. i have taken it to local auto shops and they have replaced several parts but no improvements have been made. i have been told this jeep needs an oil cooler but jeep discontinued making these for my year. i have spent thousands of dollars to attempt to fix this and nothing has worked. this vehicle has left me stranded on the side of a busy highway with my family. i do not get warning lights, i just notice the arrow creeping dangerously close to the red marker before it completely blows the radiator. i cautiously drive slow going uphill when i am towing which is also a danger with cars passing me swiftly. jeep knows this is a problem with the diesel motor but they have not offered a fix for it. i can't sell it to anyone because of the known problem. i am completely stuck with a lame vehicle.

2014 jeep grand cherokee limited started to shudder when accelerating, roughly into to 2nd/3rd gear, but would stop if pedal was lifted then would shift normally. in about a weeks time, the engine light came on and the vehicle would not shift gears at all while the car was in motion. would have to pull over immediately, restart vehicle, then shifting would be fine and light went off. could not reproduce. 3 days later, vehicle shifted into neutral multiple times during one trip of approx 10 miles with each time requiring a restart. engine light has stayed on, dealership has been contacted.

My instrument cluster (where the speed, gas level, engine temperature, etc. is displayed) had completely blacked out. it was periodically coming on. but it's not coming on at all anymore. i've taken it to the dealership, had it replaced (with a used part), had the wiring checked, also tried reprogramming the instrument cluster. nothing has worked. there was a recall for this same exact problem, with the same exact vehicle except my vehicle was manufactured 3 months after the recall notice called for vehicle manufactured through aug 2013 my was november 2013. i feel that my vehicle also should've been part of that recall notice.

The component that failed is the egr cooler. it’s available upon request for inspection. this component can crack and cause the car to start on fire and it’s currently cracked causing the car to not be able to be driven. the recall occurred in 2020 and i was told by three different dealerships including the one that fixed it foxchrysler in canada and they all stated the recall had been remedied. the vehicle was taken to four separate mechanics for inspection. the warning lamps that are illuminated are the check engine light, service awd, and service electric throttle control module and the code comes back as the egr cooler when the vehicle is ran through the diagnostic system. they first appeared july 19th 2024. i called the dealership i bought the truck from who informed me the whole recall wasn’t fixed and to contact an authorized dealership in my area to get it fixed. (motor cars of lansing, mi) i spoke with the dealership who they referred me to (griffin jeep and chrysler s 27th street milwaukee wi) they informed me that the recall was marked as complete effective 03/31/2021 and to call the dealership they fixed the recall in canada and see if it had a warranty. spoke with a rep at fox chrysler in canada who informed me the part only had a two year warranty and would’ve expired 03/31/2023. my car is a used car that only had a one year warranty and i would have to pay for this part that was recalled out of pocket that could run me anywhere from $700-$10,000 which is way more than the car is worth

Many engine related problems. have proof of related problems and/also i have prof of me repairing the vehicle my self in present day

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at approximately 70, the vehicle lost motive power. the contact pulled over to the side of the road and the vehicle stalled. the vehicle was not able to be restarted. the vehicle was towed to a dealer where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. the vehicle was repaired but the mechanic was not able to restart the vehicle. the contact was then notified that there was no fuel pressure and a fuel system test and injector return test were needed to look for internal fuel damage. the vehicle was not repaired. the contact believed that the failure was associated to manufacturer recall: w57 or w68. the manufacturer was notified of the failure. the failure mileage was approximately 120,000.

See attached document for complaint.

The vehicle has been making this electrical noise inside the vehicle. the vehicle upon accelerating, would hesitate to go then jerk. the vehicle was inspected by a mechanic technician. it was suggested that the vehicle tcm be replaced. it was replaced and the jerking still exist. the vehicle out of nowhere started having these unexpected electrical issues. this caused the cooling system fan to not work. i ordered a new cooling system fan and had it replaced/installed. however, these issues along with other safety concerning issues have continued to occur. this vehicle can cause significant serious injury or injuries to the owner or others. the vehicle would lock up occasionally. this model jeep (2014 jeep grand cherokee overland 5.7l) has some safety concerns. this need to be fixed immediately before it cause catastrophic damages/injuries to others.

The headrest on the drivers seat came apart. we have been unable to get it back together. car was at rest in a parking lot and very luckily was not being driven at the time. this would be extremely dangerous if the car was being driven when this happened

The active headrest restraint system deployed without being in a crash or hitting a bump for that matter. the vehicle was sitting stationary when it deployed. this could be a major safety issue as i have had a history of concussions and if this were to have deployed while i was driving, the consequences could have been severe. i see that they expanded a 10 year warranty for this, but it deployed a couple of months after that 10 year warranty expired. this should be covered for lifetime as it is a malfunctioning safety component that could seriously injure someone or render them incapacitated at highway speeds. all of this is due to a plastic clip failing that holds a metal pin.

The driver's side active head restraint deployed without warning striking me in the back of the head, fortunately not hard enough to seriously injure me, but hard enough to cause a headache. i had just gotten into the vehicle to drive to work, so it wasn't even moving. there are broken pieces of plastic that apparently used to hold it closed. my vehicle has no uncompleted recalls, but now looking at my vehicle information online i've discovered that there was a "warranty extension" in 2020 regarding a possible failure exactly like this, and i've also discovered there were lawsuits following reports of injuries! chrysler never notified me, nor did the jeep dealer bring it to my attention during any of my routine service appointments. why wasn't this a recall requiring repair instead of left to be a ticking time bomb just waiting to go off??? adding insult to injury, the warranty extension to 10 years after the in-service date in 2013 doesn't cover repairs today! the passenger side restraint hasn't popped open (yet!) but i'm not stupid enough to wait until it fails and injures a family member, so now i have to replace both sides and pay for both out of my pocket. please make this a recall so chrysler will have even a slight urgency to notify owners, and hopefully decide to replace the head rests immediately, regardless of how old they are.

Oil leakage

The contact owns a 2014 jeep grand cherokee. the contact stated while the vehicle was parked, the contact noticed coolant leaking from the radiator, with the engine coolant warning illuminated. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 144,000.

1) the valve body-electrical 2) my car stopped in the middle of the road the while driving with my kids. when i placed car in park it would not go back in drive, but the dash kept blinking that the car was in drive. the issue prevented me from turning the car off so i had to unplug the battery to ensure the battery wouldnt die. 3)the problem has been confirmed by a dealer 4) vehicle hasnt been inspected by police or insurance rep 5)no warnings or symptoms prior to the problem.

Known issue with engine design that could lead to catastrophic failure. the rocker arms fail and gouge the cam, causing catastrophic engine failure, if not addressed as soon as symptoms occur. we caught the knocking noise early and were able to have both sides replaced for $3800 on a vehicle with relatively low miles. this has been a noticed issue and to my knowledge, the replacement parts were redesigned to correct the issue.

The seat belt does not retract as it should. i have already had it replaced once and i have a second that is failing now. we have not been in an accident to see if it is a problem with restraining you as a driver, but it is a point of concern. the dealer replaced the first one, right after we purchased the vehicle, and it is exhibiting similar symptoms now of not retracting after unbuckled. you can manually align it to get it to feed back, but this doesn't seem to be the correct way to handle this.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at various speeds and making a turn, the rear wheels suddenly locked. the contact was able to pull over to the side of the road. the contact turned off and restarted the vehicle and was able to continue driving. the vehicle was taken to the dealer, where it was diagnosed that the transfer case had failed and needed to be replaced. the dealer determined that the failure was related to an unknown recall. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 167,000.

Service shifter light, car not going into gears.

See attached document for complaint.

See attached document for complaint.

My car didn’t move i would put drive and it would park and i would try driving and it didn’t move then it would move and stop again

While traveling at freeway speeds the engine suddenly died. the vehicle was taken to an independent shop where they confirmed the cause was a connecting rod failure. they commented this is a common failure in the 2014-2016 jeep grand cherokee eco diesels along with the same model year dodge ram 1500s. there was no warning signs of this issue and the independent shop stated they have not been able to find a root cause as similar to our case the engine had plenty of oil in it to prevent this issue. during this event i also reviewed the engine temp and oil temps all were well within the normal operating temps. this put others and my own life at risk as we lost complete power. fortunately i was on a straight stretch and in the far lane so i was able to safely coast to a stop. this could lead to a very different outcome. the component has not been inspected by police or insurance agents as it’s been claimed this is not a covered component under previous fca extended warranties for a faulty emission system.

The jeep has had major issues with the fuel system. the first reported issue is during the fill the filler would click like it was full when it was in the beginning stages of the fill. it ended up soaking me with gasoline and shutting down a gas station for spill. i filed a complaint with the nhtsa and the vermont attorney general because the dealerships were not fixing the problem. the fuel tank was finally repaired when the attorney general got involved. 2024 the jeep is again having issues with the fuel system. when the tank is filled to capacity it creates gasoline fumes so strong that it infiltrates the cabin and can be detected from the parking lot. it is really scary to keep having issues with the fuel system. i am shocked after reading on the internet so many jeep owners with fuel system issues that the vehicles are not on recall. i want to report this because it is a safety issue.

When i accelerate the fuel pedal to the floor the more it cuts out it did that before the recall on the high pressure fuel pump and it's doing it after supposedly it was replaced. the dealership replaced injectors, fuel rails, fuel filters, all new tubing kit, and most important high pressure fuel pump, upon inspection the dealership only replaced high fuel pressure pump and did not perform the work this is the second time i informed you about this issue. i am so highly concerned not only from my safety but safety of others if they've done this to me the dealership will do it to anyone. i hired an attorney to investigate until these illegal activities and i will be going in front of the attorney general on this matter. i have a highly concerned issue with this vehicle the admissions is terrible the soot that goes into that engine it's ruining it at 138,000 miles my biggest issue is the exhaust gets in the vehicle with all the windows shut and i get sick on that def fluid that burns out the exhaust somehow someway it's getting in the vehicle and it's getting me sick i've already brought this to the attention of the manufacturer and he said the motors are junk and they should be recalled immediately this is my second complaint and no results

The seat belt on the driver’s side of my 2014 jeep grand cherokee laredo has a cracked plastic guide, which has caused the seat belt to stop retracting properly. this malfunction compromises the functionality of the seat belt, making it unsafe for use and posing a serious risk in the event of an accident. i am currently pregnant and rely on this vehicle for daily transportation, so this issue puts both my safety and the safety of my unborn child at risk. i have contacted the dealership and confirmed there are no active recalls for my vehicle. however, this appears to be a manufacturing defect, as other vehicles of the same year and model have reportedly experienced similar issues. the problem has persisted, and the vehicle is available for inspection upon request. this problem i noticed recently, and don't recall the exact date.

The driver side active head restraint unexpectedly deployed while driving the vehicle.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the check engine warning light illuminated. the vehicle was taken to the local dealer, where an unknown diagnosis was provided. the vehicle was repaired, but the failure recurred. the manufacturer was contacted and informed the contact about an extended warranty. the failure mileage was approximately 137,699.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the low-voltage battery warning light illuminated and white smoke exited from under the hood compartment. the contact stated that the failure occurred directly as he arrived at his residence. the contact parked the vehicle and opened the hood. the contact noticed a crackling sound. the contact used the water hose and sprayed the engine down. the vehicle was towed to the dealer where it was diagnosed with a failed coolant pump and an unknown belt. the contact was informed that the coolant pump and the unknown belt needed to be replaced. the vehicle was repaired. the failure reoccurred. the check engine warning light illuminated, and white smoke exited from under the hood compartment. the contact parked the vehicle and opened the hood. the contact noticed that the alternator was fire-red. the vehicle was towed to the dealer, however, the vehicle had not been diagnosed. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 74,000.

My jeep eats up thermostats too often. i have had it for 3 years and had it replaced 4 times. the last time , one year ago, it took the repair shop a week to finally install one that would hold. it needs it again. i also smell something burning when i accelerate onto the freeway since owning it. my engines fan runs high ail the time also. i read many complaints online about people having overheating problems and temp fluctuations in the same year vehicle. this seems to be an issue and i can't afford to keep paying to have the thermostat replaced yearly. last time last year they replaced the radiator with it since melted rubber around thermostat could of gotten into radiator cogging it. this jeep seems to be a lemon with all that has gone wrong since i bought it. i feel this issue needs to be looked into. i dont feel safe driving it anymore specially with the burning smell i get when i accelerate onto the freeway. it almost smells like wiring but not sure. it not a distinct smell. i entered only one incident that occurred with this issue as one is all i could submit. a few days ago was the recent but 2 more besides that. thank you

The car keeps overheating. i received warning lights for the sensors to check the no flow indicator. in august i took to a mechanic and paid 1200 to have a hose repair for the cooling system. lights went out for 4 days and problems again causing the car to completely shut off on my way home and i live in volcano ca mountains no phone service and was stuck until morning. the car just says no flow wipe sensors. no car does not start without overheating quickly

Gear shifter put the jeep into 4th gear on freeway. the issue has been confirmed by a dealer and is still an issue that the car is not drive-able. vehicle has not been inspected. there were no other issues until this issue presented.

The contact owns a 2014 jeep grand cherokee. the contact stated that the fan was running excessively. the contact stated that the engine and coolant warning lights were illuminated. the vehicle was taken to an independent mechanic who determined that the failure was caused by the thermostat. the thermostat was replaced, but the failure recurred. the vehicle was taken back to the independent mechanic, who determined that cause of the failure was caused by the thermostat again. the thermostat was replaced again. the contact stated that several days later the engine and coolant warning lights became illuminated. the contact stated that the vehicle failed to start. the vehicle was towed to an independent mechanic who determined that the failure was due to the starter and the engine. the mechanic informed the contact that the engine and starter needed to be replaced. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 185,000.

The contact's wife owns a 2014 jeep grand cherokee. the contact stated that while in stop-and-go traffic, several warning lights began to flash on the instrument panel and the vehicle started to lose power. due to the failure, the vehicle was towed to an independent mechanic and the starter was replaced. the contact stated that several months later, the contact stated that the "service shifter" warning light flashed on the instrument panel with the gear shifter lights flashing. the contact stated that the vehicle independently shifted into neutral(n) while driving at 40 mph. the contact drove the vehicle back to the independent mechanic where the mechanic test drove the vehicle. the mechanic informed the contact that he had experienced the failure while driving over a bump in the roadway and several warning lights flashed on the instrument panel. the contact was informed that the failure might be related to the electrical system and that the vehicle was unsafe to be driven. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 165,000.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 65 mph from a complete stop, the vehicle decelerated unintendedly to 45 mph. the contact depressed the accelerator pedal, and the vehicle responded as needed. the contact stated that the failure recurred intermittently while driving at various speeds. there was no warning light illuminated. the vehicle was taken to christian brothers automotive to be diagnosed; however, the failure could not be duplicated. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 98,000.

Fuel spit back on refueling. repeated attempts produced same result. dealer said need to replace fuel tank due to check valve problem. researched found this is continuous problem with grand cherokee and other jeep models for several years. cost the replace tank us excessive.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving 35 mph, the contact became aware that the vehicle was leaking oil. the contact stated that while the vehicle was stationary, the vehicle started to leak coolant. the coolant level warning light was illuminated with an audible chime. the vehicle was driven to an independent mechanic; however, the vehicle was not diagnosed. the vehicle was not repaired. the manufacturer and the dealer were not made aware of the failure. the failure mileage was approximately 168,000.

While on highway, wipers, lights and horn began on their own. then car shifted to neutral and brakes failed. i was going 70 miles per hour. i was able to get off the highway and have the car inspected by a licensed mechanic. it is the electrical computer or tipm. the car is unable to start. this issue is a very dangerous safety issue.

The contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 22v406000 (fuel system, diesel); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. part distribution disconnect.

Without incident or warning, front passenger seatbelt will not retract, pull out or lock when jerked. inspected 1/13/25 by capital cdjr, garner,nc 919-582-0202, found to require replacement per mopar warranty bulletin#d-21-04 dated 3-24-2021. service advisor and parts stated that seatbelt is on national backorder, can't be ordered and no eta can be provided, although my name was added to "the list." please note that this warranty bulletin was published four years ago, yet parts remain unavailable. online research indicates this safety failure was investigated by nhtsa and caused mopar to extend seatbelt warranty coverage. without replacement parts sourcing, without ability to order, without an eta, the situation still exists without resolution. when will this become a priority? thank you.

A message comes through the dash screen saying def service 50 miles left vehicle not restart again , i take it to dough smith jeep dealer in spanish fork for diagnostic they told me to replace a lot of things like def pump, def injector and nox sensor (bank 1) we do and we didn’t solve the problem after spending thousands of dollars and im not able to get my emissions ready because of that , automatic brake system failure it says to clean the sensor i cleaned really good but keep showing brake failure message

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the check engine warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the cylinder head had failed and needed to be replaced. the vehicle was not repaired. the dealer was contacted. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 41,451.

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at approximately 35 mph, the driver’s side seat headrest unexpectedly deployed from the seat. the contact was not injured. the vehicle was taken to the dealer to be diagnosed and the contact was informed that the headrest needed to be replaced. the contact spoke with a second dealer, mcmahon motors broward (720 n state rd 7, plantation, fl 33317); who confirmed that the headrest needed to be replaced. the vehicle had not been repaired because the vehicle was no longer covered under recall or warranty. the manufacturer was made aware of the failure and confirmed that the vin was not under recall. the failure mileage was 115,000.

The contact owns a 2014 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, after which the contact became aware that the transmission had shifted into neutral independently. the contact was able to briefly coast while the vehicle was in neutral before shifting back into drive, prompting the contact to discontinue driving the vehicle. the check engine warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 169,000.

The contact owns a 2014 jeep grand cherokee. the contact stated that the tailgate was closed independently. the tailgate had crashed down and struck the contact on the head. the contact was not injured. the contact had to hold the tailgate ajar. there were no warning lights illuminated. the contact stated that the failure was like nhtsa campaign number: 23v338000 (electrical system, structure). the local dealer was called, and an appointment was scheduled. the vehicle was not diagnosed or repaired. the manufacturer was contacted and confirmed that there were no open recalls on the vin. the failure mileage was approximately 80,000.

I already complained before about the engine overheating in the car not being able to start so it took the car over to authorized dealership to where i could have my oil change done and the dealer noticed that there is engine oil that has mixed in to my coolant reservoir and that now i might have a blown head gasket after contacting several different dealerships about the recall they informed me that everything happened fixed on my vehicle which i have not been aware of since i've had the vehicle everything that's been repaired has been out of my own pocket and expenses the recall is for a egr cooler which is the same recall that i've complained about numerous times i'm not able to drive the vehicle and i'm looking at repairs of anywhere to four to $10,000 now to replace my whole engine

Noise possibly coming from the transfer case shifting into different gears. four wheels lowe is not working, end movement and impact when accelerating and when slowing down. sudden movements when turning right

I have the 3.6 motor, i was told there’s a class action lawsuit against jeep cuz of that motor. motor keeps over heating and pushing antifreeze out of the reservoir.

I had a recall on the dash of my jeep due to the leather wrinkling.i had very slight wrinkling, so i honored the recall and took it to the dealership. they replaced the leather which seemed to fix the problem, well wrong, they put the leather down with no adhesive to keep it in place. long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. this resricts my visibility when the defrost cannot blow accurately. i took it back to the dealership to show them,and to tell them that it's worse than before i brought it to them, and if i had've known this would happen, i would have left it alone! i showed them that they obviously didn't put adhesive under the leather, the just laid and tucked it! they said they couldn't repair it. i took it to get it assessed and as soon as he saw it, he said "this was obviously installed wrong!"

The contact owns a 2014 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. the contact turned the vehicle off. the vehicle was restarted; however, the failure reoccurred. the contact's minor child was an occupant of the vehicle at the time of the failure. the vehicle was driven to the residence. the vehicle was taken to the dealer and was diagnosed with transmission failure. the contact was informed that the transmission needed to be replaced. the vehicle was not repaired. the contact was informed of an unknown recall repair with a similar failure; however, the vin was not included in the recall. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 119,604.

A warning came on said, service shifter. the part alone is $1,600 i’m a widow and can’t afford this. mechanic says it’s the electronic transmission module,it tells the transmission what gear to shift into. i read complaints that their jeep will shift into n or other gears going down the highway. to me this is dangerous and hope you can help.

While driving on the freeway, passenger side headrest randomly exploded open with great force and a loud bang, hitting the passenger on the back of the head. there was no reason for the headrest to do this, and my passenger was injured.

Unable to get parts for the w79 recall for the egr cooler after waiting more than 6 month. current wait is more than 3 more months. this recall can cause fires to break out in the engine and is not being handled properly by the manufacturer!

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at approximately 50 mph, the vehicle stalled with several unknown warning lights illuminated. the contact mentioned that the vehicle was starting however, the engine was not running. the vehicle was towed to the contact’s residence and then to an independent mechanic to be diagnosed. the contact was informed that the tone wheel and crank sensor needed to be replaced. bennett chrysler dodge jeep ram (1491 ga-40, kingsland, ga 31548) was made aware of the failure and informed the contact that the vin was not included in nhtsa campaign number: 20v475000 (engine and engine cooling). the vehicle was not yet repaired. the manufacturer was notified of the failure and confirmed that the vin was not included in the recall. the approximate failure mileage was 122,000.

Dear nhtsa: i was very disappointed when my engine developed an oil leak and the cause was due to a known mfg's defect in the plastic oil filter adapter & cooler p/n 68105583-af. the dealer (lansdale chrysler jeep, montgomeryville, pa) stated that this part should never fail, it's a known problem with the plastic housing developing a crack, and many thousands of these parts are on backorder because jeep has changed suppliers. it doesn't help that the part is made of plastic and it's located under the intake manifold resulting in a bill for $977 to replace it. i was lucky as they had a replacement in stock. i've contacted jeep seeking reimbursement. from a safety perspective, engine damage could result from a loss of oil and a risk of fire if the leaking oil contacts a hot surface. my vehicle has 86,325 miles and is no longer under warranty. jeep should have a replacement campaign or recall due to the extreme number of failures. i hope you can help with getting jeep to take ownership of this issue.

Bad accident side and front no airbags deployment

Tl* the contact owns a 2014 jeep grand cherokee. while driving at unknown speeds, the vehicle lost power without warning and failed to shift out of gear. also, the windshield wipers activated without warning. the vehicle was taken to a local dealer (gator chrysler dodge jeep, 840 s harbor city, melbourne, fl 32901) where it was diagnosed that the valve needed to be replaced and the system reset. the vehicle was repaired, but the failure recurred. while driving, the vehicle was stuck in gear and made an abnormal grinding noise. the vehicle was taken to simmons rockwell dodge chrysler jeep (7329 hammonsport rd, bath, ny 14810) where it was diagnosed that the alternator needed to be replaced. the vehicle was repaired, but the failure recurred. again, the vehicle failed to shift out of gear and the interior lights blinked. the vehicle was taken to vero beach chrysler jeep dodge (855 s us highway 1, vero beach, fl 32962). the vehicle was not diagnosed or repaired. the manufacturer was notified and opened case number: 32752611 with heather at 844-378-0573, ext 89379. the vin was unknown. the failure mileage was 62,000.

The active headrest on the drivers side of the jeep fired off without an accident.

The steering shaft spline stripped. steering wheel turns freely in both directions without moving the front wheels. happened backing out of in driveway thankfully instead of the interstate we were heading for. the car is as oem as can be and no modification or off-road driving has been done. the primary driver goes to/from school and store. this type of failure should never occur, the consequences of this failing steering column are deadly.

While the car was parked at a gas pump not running. i came out to the drivers head rest popped out. *tr

Oil filter housing caused oil to leak out of jeep without any waring-part is on 50,000 unit plus back order you cant get the part there is no fix

The passenger seat belt is not retracting. will not retract regardless of stationary or in motion. the upper portion of the seat belt will not retract or hold in place to protect.

We were in a church parking lot, sunday morning at about 10am. outside temp was 65 degrees. vehicle was stationary. my wife got in the passenger seat and the headrest popped out and struck her in the back of her head. she later developed a headache and general dizziness. we stayed in the rest of the day so she could lay down. not sure if a telescoping headrest was a feature, i did a web search to see what the issue was. i read about the “exploding headrest”, a term that describes what it was like. looking at the inside of the headrest, i can see the broken plastic tabs that were described by others. i assumed this would be a recall item, but was disappointed to learn it was not. after calling the dealer, we were given an estimate of $850 to replace it. this is obviously a bad design and should be replaced as a recall fix. we don’t have the money now so will have to live with it extended.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 35 mph, the vehicle stalled and the abs, check engine, and battery indicators illuminated. the vehicle was towed to dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 89,000.

Driver seat belt is not retracting and it appears the plastic guide in the a-pillar is creaked. i am concerned the integrity of the seat belt restraint system is compromised due to faulty plastic tension guide. i noticed the crack after exiting the jeep as the seat belt would not retract.

Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. to fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. when got back from getting checked out the engine now makes a ticking sound. also gear shift issues where the car will say in desired gear and won’t go into park and stall out. the second was a recall but my vin was not included. gear shift issue happens at random and has left me in the middle of the street.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. the vehicle was taken to burns motors (1300 e u.s. highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. the vehicle was not repaired. the contact linked the failure to an unknown recall. the manufacturer had not been informed of the failure. the failure mileage was unknown.

Tl the contact owns a 2014 grand cherokee. the contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. the vehicle was taken to burns motors (1300 e u.s. highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. the vehicle was not repaired. the contact linked the failure to an unknown recall. the manufacturer had not been informed of the failure. the failure mileage was unknown.

My 2014 jeep grand cherokee laredo 4x4 "s grille cowl is cracking so bad that it is making a howling noise when you are driving down the road. it has been gradually getting worse. it is to the point now that it needs to be replaced. i feel it should be covered by jeep.

Active headrest restraint deployed on it's own w/o accident

While driving my head rest deployed and stuck me in the back of my head/neck. i am not able to adjust it back to the original position.

Called fca and they opened case #79173434 for me and have an appointment tomorrow at a nearby dealership for inspection of suspected oil leaking from the oil cooler/filter housing area and leaking down underneath and all over my transmission as well as my onto my driveway...will keep you posted on outcome since my 5 year warranty has expired but i'm still below the .100,000 miles-hopefully the "goodwill policy" is applicable or this issue gets more attention and turns into a recall for its potential to cause injury or even death if the oil catches fire. i cannot believe that there are more than 300 complaints involving this concern and there has not been more considerable action taken by fca us llc. thanks for your time and best regards, sergio

Oil filter housing oil cooler assembly leaking oil badly. the problem is so wide spread there are no parts available for repair. could be a fire hazard oil leaking on exhaust

Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head. *tr

Airbag in driver’s headset activated when stopping at a red light in traffic. the headrest hit the back of my head hard causing neck pain headrest is now engaged making it difficult to drive

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving various speeds, the vehicle shifted from drive to neutral inadvertently. the contact notified neal auto company greenwood (922 us-82, greenwood, ms 38930) of the failure and was informed by the dealer to contact nhtsa. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 124,000.

Front passenger seat belt is locked i see this is not a problem i hand alone. i read someone said they have a pending recall for the last 2 years, i think it’sa big issue since some have the problem on the driver seat.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. the contact stated no warning light was illuminated. the vehicle was not taken to a dealer. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

Tl the contact owns a 2014 jeep grand cherokee. the contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. the contact stated no warning light was illuminated. the vehicle was not taken to a dealer. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

Headrest popped without accident.

The passenger seat head rest activated while driving.

The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. at this time there are so many open issues with this defected part that i am unable to get this part cause there are 5800 people in line before me waiting for this part. i am unsure where to start to have this recalled but i would like to move in the direction of having that done. please help! i need to have this done? i read online that there was a possible petition started for this very issue.

Park assist light remains on even if pressed to turn off to activate, while motor running in park or neutral with my foot on the break. nothing works to activate this sensor. help please.

The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. without that part replaced, it could cause extensive engine damage.

2 weeks after i bought it the check engine light came on. i've taken it to firestone 3 times and each time they fix it and the light goes off. but then 2 days later the light comes back on. 3 times this has happened so i've pretty much given up.

There is an issue with the front passenger-side seatbelt pillar loop that will not allow the seatbelt to retract. i have researched this issue and the problem is still under the pending recall status nhtsa #pe19011 (since september 2019).

Bangs when car starts and stops rough shifting when speeding or slowing down.the car shutter and stop with out notice in traffic driving at 35-40 mph.took it to a transmission shop recreated the thought it might be low on fluid added fluid could not find a leak. bringing it back for repairs .this problem started in 2-10-21. creates a hazard when it shuts down in heavy traffic!!

Service shifter light came on (for transmission shifter) while in motion at 70k miles. this appears to be a common issue across gc and jeep charges $300 to repair. see cargurus.com for similar incidences with no resolution.

Our car was unable to start and thought the key fob battery was faulty. when the key fob was replaced the electronics in the car went completely haywire and the care was unable to move or start but the radio was on, the windshield wipers were on. we then turned the car off and waited for a tow. the car then started and was able to be drove for several miles. later in the day the car again would not start or able to be opened. the car was towed and the dealership stated the shifter was faulty. they have now replaced the shifter twice. the first time the shifter was replaced the mechanic brought it to me and they were unable to get it out of drive at the dealership. they immediately took it back to repair it again. they replaced the shifter again. i drove the car home and then started the car with the remote start, got in the care and received the message that the shifter needed to be serviced. i immediately returned the car to the dealer. *tr

The headrest on the driver seat popped out when vehicle was unoccupied as i was putting gas. *tr

Tl* the contact owns 2014 jeep grand cherokee. the contact stated that the driver’s side front seat belt failed to retract. the vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. the contact was informed that the seat belt retractor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 87,943.

My passenger side headrest just came apart all of a sudden my car was parked in my parking spot and i noticed it. was never involved in any accidents just out of nowhere this happens

My 2014 jeep grand cherokee's air ride suspension has failed twice and i only have 11,670 miles on it. when the dealership had vehicle both times it took over a week to complete repairs. suspension just failed was at its lowest level and there was no warning.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving 65 mph, the vehicle shut-off without warning. the contact coasted the vehicle to the side of the road and the vehicle was towed to an independent mechanic where he was informed that they could not service the vehicle. the contact then towed the vehicle to salt lake valley chrysler dodge jeep ram (2309 state st, salt lake city, ut 84115) where the contact was informed that the engine had seized due to no coolant. the contact was also informed that the vehicle needed a new engine due to the failure. upon investigation, the contact discovered that the vin was included in nhtsa campaign number: 20v699000 (engine and engine cooling) which he linked to the failure. the dealer was notified of the failure and a fca representative was to inspect the vehicle. the contact was informed that the failure was not related to the recall. the manufacturer was sent an email informing them of the failure experienced. the contact was informed that the case had been closed. the manufacturer re-opened the case to determine collateral damage. the manufacturer called back and the case was closed once again. the vehicle was not repaired and remained in the possession of the dealer. the failure mileage was 121,929.

The seat belt, on the front passenger side, will not retract. the plastic above where it retracts is cracked and pressing down on the belt. i discovered this when getting in to my car and trying to put on the seat belt. i noticed the drivers side seat belt also has a crack above it. i realized this was a common issue on grand cherokees in 2014s when looking at online forums for a solution.

Service shifter warning comes on every time i start my jeep and then goes away. this is a known issue that many jeep owners have complained about. it is also very expensive to fix if no longer under warranty. i was told by my dealership this was not covered under my warranty and quoted $1400 to fix it. this should be jeep's responsibility as it is a hazard when this warning appears while driving. please look into this problem there are so many complaints listed online for this. there are over 170 complaints that i have seen.

Tl the contact owns 2014 jeep grand cherokee. the contact stated that the driver’s side front seat belt failed to retract. the vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. the contact was informed that the seat belt retractor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 87,943.

Vehicle cranks, but does not start. vehicles acts like it does not have gas while driving. it does not accelerate or decelerates while driving like it's about to stall. issues are similar to the 2013 jeep grand cherokee recall.

No particular incident - vehicle seat belt mechanism cracked. jeep dealer doesn't offer a warranty, which is hazardous to drive. the seat belt does not retract. seat belt will not catch if in an accident, and the driver will hit the steering wheel or dashboard. insurance companies will also not cover 500$ replacement or repair.

I was sitting in the driver’s seat the vehicle was off and parked and the active headrest deployed out of nowhere. i was struck in the back of the head and suffered a concussion, neck and shoulder injury and whiplash.

My jeep left headlight and right is filling up with water and it is not draining. the right will drain when it feels like it but the left headlamp assembly has water in it for months now and its not going anywhere. this should not be happening and is a defect. anytime it rains it happens. i can be driving or my jeep sitting still.

The vehicle was stationary, the door was opened, then my right passenger headrest popped forward and out before the passenger sat down with little to no motion other than the door opening.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while operating the vehicle, smoke was present coming from the engine compartment and oil had leaked under the vehicle. the vehicle was taken to an independent mechanic who diagnosed that the plastic oil filter housing had failed causing an oil leak and the oil filter housing gasket needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified but no assistance was offered. the local dealer was not contacted. the failure mileage was 60,000.

Nothing has happened yet but there is a recall out (w79) to replace the egr cooler as an engine fire could occur. was notified of this recall nearly 4 months ago and yet jeep says there are still no parts available to do it. can you get on their case to get this done?

The electronic shifter maintenance require light keeps coming on with check wngine light and won’t drive had at dealership several times can’t fix?? please help getting expensive

This vehicle was in a side impact collision and none of the air bags deployed. vehicle had impact on driver and rear passenger doors as well as front fender.

Cylinder head misfire #2 and service four wheel drive light. i had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the vin list (pentastar tic) is what our mechanic called it.

Passenger side seat belt retractor failed making the seat belt not useable and creating a safety issue. cannot use the passenger seat because of this issue.

2014 jeep grand cherokee limited 3.6l -67k miles. cracked oil filter housing. noticed a small oil leak fall 2020 on my garage floor after oil change from local chrysler dealership. late winter 2021 noticed the leak was bigger on garage floor. checked under car around oil pan. oil pan nut area was clean of oil, but oil was dripping down engine and over exhaust and onto the transmission. noticed oil puddling inside transmission skid plate. looked online for causes and found the oil filter housing was known to crack on these engines. i located my oil filter near the top of the engine and found oil all around the base of the housing. the filter neck was clean of oil, just a pool of oil at the base of the neck!! looked up chrysler recalls and nothing reported for this part. but did find many same engine owners complaining of this same problem! read many articles about this product being made of plastic and failing. all of my oil changes have been from the same local chrysler dealership. did they cause this by over tightening oil filter? or is this truly a defect product and chrysler is waiting for a vehicle to catch fire or a death before a recall is issued? are vehicle engine fires caused by oil leaking onto extremely hot engine/transmission/exhaust parts??

The oil filter housing is made of plastic and attached to the motor. high failure rate as evidenced by the 40,000 part backorder status of the part. causes moderate to severe oil leak when cracked, and engine failure if it breaks completely. leaves an oily mess wherever it is parked. oil will blow back onto other vehicles and vehicle will be stall and be stranded when motor locks up due to no oil. $600+ repair costs. affects some dodge, jeep, and chrysler vehicles. unable to repair stalled vehicles because part is unavailable. est wait time is over a month. part number is 68105583af. there is no excuse for the company not to take responsibility for putting a plastic connector inside an engine housing. it’s common sense. i was left stranded on a busy road and had to be towed. i personally know of two others also. our vehicles are useless because of this. to make matters worse, dealers are now overcharging for the part. normally $199, now charging over $300.

Front passenger seat belt remains in locked position and failed on breaking

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the driver’s side dome light failed to turn-off when the button was activated. the vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. the vehicle was not repaired. the manufacturer was informed of failure and informed the contact that the vehicle was not under recall. the failure mileage was approximately 82,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. the vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. the contact was informed that the oil cooler unit needed to be replaced. the vehicle was in the process of been repaired. the vehicle was not taken to a dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

This is my second jeep and my previous had the same issue. the wind shield fluid kind drizzles out and never reaches the top of the wind shield

Tl the contact owns a 2014 jeep grand cherokee. the contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. the vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. the contact was informed that the oil cooler unit needed to be replaced. the vehicle was in the process of been repaired. the vehicle was not taken to a dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

I noticed an oil leak,through a little research i thought it was the oil cooler/oil filter adapter. i took it to a shop and they confirmed it but told me that there was a nationwide back order on the part. i was told that 37,000 units are on back order. i feel that there is definitely a problem with this part, i think that oil leaks could lead to possible safety issues and possible damage to the engine

Driver side seat belt won't retract. crack in plastic causing it to not retract. unsafe to drive with lots of slack

I bought this jeep in 2018 with low miles 40,000 now in 2021 has 68,000. i have been driving the car only to go work and working from home i wasn’t driving that much. suddenly while driving i noticed a light on and it was on and off, and oil smell. i took it for the diagnostic and the code misfire detected in cylinder number 3., p0303 ,which is a problem with the engine. the price is 4000 to fix the problem because is a misfire in one of the cylinders of the engine. the car is not working properly because it has a oil smell and some issues when i am driving such as shaking and also a weird sound . this is the only car that i have right now and i am scare to drive it because i don’t think it is safe to drive it with oil smell, it might caught on fire or something . the starter is not working and when driving is unstable. i just drive locally i don’t know how this car is giving me an engine problem with that low mileage. it is not possible that a car parked and using not often could have an engine problem. i bought this car thinking to keep it for a long time since i always take a good care of my cars. i need an explanation from jeep regarding this problem. i am not going to spend over $4000 in a car with less than 100,000 miles and with a problem that was not done by me. i need to resolve this since it might be a safety risk if i continue driving this car with some type of engine/ oil smell. when i parked the car a strong burned oil smell comes out and goes inside the car.

On monday, january 22, 2021 around 3 pm, i was driving on the freeway and my jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened. i immediately shifted it back into drive and continued drive and exited and went to a gas station. i turned it off, pumped gas and turned it back. when i tried to back up, it immediately shifted the car into park. i called the nearest dealer and asked what it could be? they checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. they also recommended looking to see if any other 2014 jeeps had experienced the same problem. this is the first time my vehicle has ever done that. i asked if it could be related to the extreme cold. i contacted chrysler and the representative said make an appointment and take it to a dealership. i have scheduled the appointment.

Tl the contact owns a 2014 jeep grand cherokee. the contact stated that the driver’s side dome light failed to turn-off when the button was activated. the vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. the vehicle was not repaired. the manufacturer was informed of failure and informed the contact that the vehicle was not under recall. the failure mileage was approximately 82,000.

The driver's seat belt does not retract when i get in the vehicle.

Head rest popped open like an air bag while in motion on a highway. *tr

Passenger headrest deployed on its own with the car parked and engine off. i can see a plastic clip that is broken that normally holds a metal pin in place to keep the headrest in place

Driver side seat belt will not retract. there are no broken/chipped parts visible, appears to be the mechanism at the base.

Front passenger seat belt is locked in place and wont extend or retract. appears that a plastic piece that helps guide the seatbelt has cracked and it not allowing the seat belt to move freely.

Took my vehicle to browns chrysler jeep dodge today in patchogue ny today as i noticed oil leaking from under carriage. it was told to me that the oil filter housing assembly is broken. contacted my local car repair ( tire city , shirley ny ) to get information on this situation and also see how much they would charge . in the conversation, it was mentioned that they also had this similar problem and had many jeeps come in lately with the same problems. i have also contacted and had them record the issue with chrysler head quarters in mi. i believe as well as the owner of tire city in shirley ny , that there should be an investigation on this as well as a recall.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v529000 (power train); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train) and was unable to determine when the vehicle would be repaired for months. the dealer and the manufacturer did not disclose when the parts and remedy would become available for the recall repair. in addition, the gear shifted into park while the vehicle was in motion, and the instrument cluster warning indicators and gauges flickered. the "service four wheel drive" warning indicator flashed as the failure progressed. the contact was pulling off the road when the gear shifted into park, causing skid marks and the brakes applied without warning. the shifter and start button went into a lock mode and the vehicle was unable to be driven. the manufacturer provided no repair solution. the approximate failure mileage was 24. parts distribution disconnect.

Active head restraint (ahr) passenger side deployed due to defective lock mechanism. the plastic hooks broke and the ahr will no longer lock into place. the vehicle has not been in any accident and deployed while parked.

No contact from dealer to repair defect from s27 recall.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the engine stalled numerous times while driving various speeds. the gear system also emitted a noise and jerked while shifting gears. as a result, the contact struck an object while driving. there were no injuries. in addition, the heating system failed. the air conditioner and heater made a loud noise when activated. the vehicle was taken to the dealer several times for the failures. the dealer upgraded the software system several times, but the failure was not corrected. the vehicle was repaired per nhtsa campaign number: 16v529000 (power train), but the failure was not corrected. the manufacturer was not notified. the approximate failure mileage was 1,000.

Tl* the contact owns a 2014 jeep grand cherokee. while pulling into a parking spot and shifting the gear into reverse, the gear shifter failed. the vehicle was included in nhtsa campaign number: 16v24000 (power train). the manufacturer was not aware of the failure. the approximate failure mileage was 62,350.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while reversing from a parking space and then placing the gear shifter into the drive position, the gear shifter moved to the park position independently. the failure occurred multiple times. the contact stated that the vin was included in nhtsa campaign number: 16v240000 (power train) and was repaired however, the failure recurred. the manufacturer was not notified about the failure. the approximate mileage was 36,000. the vin was not available.

Tl* the contact owns a 2014 jeep grand cherokee. when the vehicle was started, the navigation screen was blank and a blue color. when the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. the contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. the dealer was notified of the failure several times and had not provided a solution. the manufacturer was notified of the failure. in addition, the engine raced several times. the recall details were not provided. the vin and failure mileage were not available.

On 9/24/2016 i was driving in florida going on vacation and the motor (pentastar v-6) started misfiring. took it to a jeep dealership in fort walton, fl and was told that it need a tune up. was charged $308.67 for the tune up. drove the vehicle about 10 miles and the misfiring started again. took it back to the dealership and was told it needed a new head. they replaced the head and we took the vehicle and started back to our condo and it started misfiring again. we left the next day and returned to our home in west virginia. took the vehicle to a dealership here in charleston, wv and they said it was a bad coil. we were again charged and the total was $279.27. it appears to be fixed. i have been researching this problems and appears there are thousands of these motors with that have experienced this problem.

I was traveling 35mph on the on ramp to a major highway when the automatic braking system turned itself on. there was no obstruction in front of me and the system was turned off. the car started beeping and the car skidded to a complete stop in the middle of the on ramp on it's own, there was no way i could control the vehicle. the incident almost resulted in a collision. this is the second time this has happened.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the doors locked automatically and the bluetooth would not connect without warning. the vehicle was serviced per nhtsa campaign number: 16v249000 (power train, service brakes, hydraulic). after the repair, the bluetooth still would not connect and the radio cut off. the dealer performed a software update. the manufacturer was notified of the failure. the failure mileage was approximately 9,500.

Tl* the contact owns a 2014 jeep grand cherokee. while driving various speeds, an abnormal noise emitted from the rear of the vehicle. the vehicle was taken to a dealer, but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 36,638.

Tl* the contact owns a 2014 jeep grand cherokee. when the vehicle was placed in reverse or drive, it would automatically shift into park. the issue was discovered after taking the vehicle to a local dealer for an electronic shift recall repair. the failure mileage was 28,000.

My 2014 jeep grand cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage. no injures but damage to both vehicles. recent software upgrade to fix issue is horrible. providing claim documentation on both vehicles involved.

Shifting problems mainly on freeway travel and in hilly situations, will very hard downshift when slowing to a stop. will downshift to lower gear without warning and will not shift up when you try accelerate to get back into traffic, stays in a lower gear much to long then finally will up shift, sometimes i have pull off road. this is a very dangerous problem.

Tl* the contact owns a 2014 jeep grand cherokee. without warning, the contact noticed smoke rising from under the hood. the vehicle was taken to a dealer (phillips chrysler jeep dodge ram, 3440 s pine ave, ocala, fl 34471, (352) 732-7577) where it was diagnosed that the alternator assembly needed to be replaced. the alternator was replaced and the dealer indicated that the vehicle was excluded from nhtsa campaign number: 14v634000 (electrical system) due to the amp being 180 and not 160. it was unknown if the vehicle was included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was notified of the failure and provided no solution other than having the dealer replace the part. the failure mileage was not available. ...updated 10/23/17 *bf *js

My seven month pregant fiancÉ and i entered the vehicle and before starting the truck the passenger side (ahr) headrest deployed without provocation. there was no accident to cause it to deploy and during the incident it struck her in the back of the head. when this happened she nearly had a panic attack having been startled. the broken pieces from the headrest flew out and landed in the back of the vehicle. had somebody or my child been in the rear seat they would've been showered with pieces as the headrest exploded for no apparent reason. called chrysler and they will not cover the repairs because the vehicle is 600 miles over the bumper to bumper warranty. this being a safety issue it really boggles me why i am liable to pay for damages. this isn't a normal wear and tear deal with the vehicle, this is a safety issue. now that the headrest has exploded she is even more in danger riding in the seat, the headrest being apart causes her to adjust how she sits in the vehicle including how she holds her head. if there is a rear-end collision my fear is the malfunctioned piece of safety equipment will cause more damage than help. this is not acceptable to have customers riding with malfunctioning head restraints.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 25-30 mph, the vehicle stalled. the contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. the vehicle was taken to normandin chrysler jeep dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408-266-9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. if the eco-mode was turned off, the vehicle operated as intended. the contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. the dealer provided case number: s-1508000166. the manufacturer was contacted and made aware of the failure. the approximate failure mileage was 40,000.

Back panel of dual pane moon roof shatters for no reason

There was a recall number s27 or 16v-240 however, there is still no solution to fix it and there have been a few times i have put the car in park and when i took my foot off the brake to open the door the car started rolling back

On a city street, stopped car, put it in park and got out engine running.i walked behind car to a house to get something off of the porch. when i turned around the car was no longer where i parked it. it was in the yard of the house next door and had crashed into the neighbors short wall and patio set. the car was resting on a cinder block. i was able to put it in reverse and drive it out of the yard. it did damage to the wall and the patio set. the street where i parked was level, it was not rolling when i got out of the car. i didn't see it until it was stopped. this is probably the forth time my car has not stayed in park. on time i was in the process of getting out and it started rolling back, i hopped back in and stopped it. the other times i caught it before i got out.

My vehicle's alternator suddenly started making a high pitch whistling noise, the radio and other electronics were not working in the vehicle, so i stopped. a white smoke started to pour out of the front grill and the smoke smelled like plastic/wires burning. i opened the hood and noticed the smoke was coming from the area where the alternator was. after the smoke stopped, i attempted to turn the vehicle on and nothing would work. i had the vehicle towed to the dealership. the dealership stated my battery was burnt up, the alternator was dead and they had to replace the usable link because that also burnt up. they also said they placed a battery in the vehicle to figure out what was wrong and their battery burnt up as well. they said they have never seen anything like it before. the vehicle only has 64,000 miles on it.

Had rapid failure of alternator very similar to what is mentioned in nhtsa 14v-634. based on the fact that mileage seems to be low for an alternator failure (44k) and same engine had similar issues, i question why my jeep isn't covered in the recall or if the recall should/needs to be expanded. we were parked with the engine running. when i shifted the car in reverse, the low voltage light came on, the alternator quit working and ended up destroying the drive belt. there was smoke coming from the alternator and i was concerned of possible fire.

The air conditioning went out on my 2014 jeep grand cherokee. apparently this is a common problem with these vehicles. the dealer's service writer immediately told me that 85% of the time when the a/c goes out in this vehicle it's the evaporator inside the car behind the dash. upon further examination by the repair technician that's what needed to be replaced. i asked if they replace the evaporator with the same part and he said no, they now use a different sku replacement evaporator. obviously, jeep is aware of this problem and has made changes to fix it. however, in my case jeep won't pay for the replacement saying my vehicle with 45,000 miles is past the warranty period. it's my position that jeep used a defective evaporator in the first place and it's only my bad luck that it did not start leaking freon sooner. apparently the evaporator is not *that* expensive but it is located in a difficult location to get to, behind the dashboard, and that makes it an expensive repair ($1,680). i believe jeep/chrysler should pay for this repair at a minimum, and failing that, a recall should be put into effect.

Sudden failure of the alternator causing the vehicle to stall while driving. very dangerous and luckily i was not on a highway.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 35 mph, the vehicle stalled and the abs, check engine, and battery indicators illuminated. the vehicle was towed to dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 89,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the capless fuel tank leaked fuel from the nozzle and the check engine indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the seal needed to be replaced. the failure was not remedied. the manufacturer was made aware of the failure and stated that there was no recall. the failure mileage was approximately 80,000.

Alternator seized on the car after only 33,000 approx. the vehicle is just outside of the 36 month warranty. jeep will not fix and says it does not fall under recall p60/ nhtsa 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. i called the jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. i'm told per my vin number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. issue description- i was driving from nashville tn to naperville il and approximately 3 hours from naperville i stopped for gas and a break and upon starting the car the battery light came on. i continued to drive to naperville il and upon exiting the highway the car started losing power. it sounded like a vacuum cleaner and not like a normal engine. i keep driving and pulled into a parking lot. as i pulled in i lost all electrical components, including the brakes. the car would not start. upon taking it to my mechanic, then to a jeep dealership it was determined the alternator seized and damaged the battery and belt. they refuse to correct it and i'm now paying $680 for repairs.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 70 mph, the vehicle stalled without warning. the contact was able to restart the vehicle and drive away. the contact stated that the vehicle also stalled on another occasion. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 33,300.

The transmission had a hard shift. the valve body was replaced and it shifted worse. now the entire transmission is being replaced as i am typing this but i feel the car will continue to have issues. his is he model that had the defective gear shifter and recall.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 5 mph, the vehicle stalled without warning. the vehicle was towed to the dealer where it was diagnosed that the alternator needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 56,000.

Passenger side front active headrest deployed on it's own, (no collision, or impact) while at a complete stop at a traffic light, sounded like a gun shot, adult passenger is suffering with whiplash, and terrified to ride in my jeep again.

Tl* the contact owned a 2014 jeep grand cherokee. while driving approximately 62 mph, a large tractor trailer merged into the contact's lane and crashed into the contact's vehicle. the contact's vehicle rolled over three times. the air bags failed to deploy. the vehicle was towed and destroyed. a police report was filed. the contact received injuries to the upper body, which required medical attention. the manufacturer was not made aware of the failure. the approximate failure mileage was 51,978.

Tl* the contact owns a 2014 jeep grand cherokee. while driving approximately 20 mph, the "battery voltage low" indicator illuminated. the vehicle was pulled into a parking lot and the driver noticed smoke from the hood. the driver opened the hood and noticed that the alternator was on fire. the driver extinguished the fire. a fire report was not filed and there were no injuries. the dealer and manufacturer stated that there was no recall. the failure mileage was approximately 55,000.

Thursday evening my husband was backing out of our garage at our house. when he got to the street (a residential road) he put the car into drive and that's when the driver's headrest deployed (separated from the plastic piece like an airbag, headrest restraint activation thing) hitting my husband in the back of the head forcefully. he did not hit anything or run over anything while backing out. no other airbag deployed in the car, just that one. he pulled back into the garage and told me what happened. we got on chrysler's mopar website to see if there were any recalls regarding that part. there were no current recalls on our vehicle and we were up-to-date with all the recalls on our vehicle. we contacted chrysler several times and got nowhere with them, but the first representative we talked to did give us a case number. they are basically saying it is out of their hands and in the dealerships. we then contacted the dealership where we purchased and service our jeep. they told us to have it towed there and they will inspect the problem. even if they fix the part or reset the airbag thing, i am still scared to drive my car to and from work and transport my child. *tr

It broke and it hit my wife in the head, need to be repleced and programed to replace it the dealer wants 570.00 dls

Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems 1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions. 2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself. 3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision. note that this vehicle uses a bosch lrr3 radar sensor system for the fcw and acc features. vehicle has been into jeep dealers for service for this issue five times, and even after opening star case with jeep/chrysler fca, still no fix for this serious safety issue.

On feb 10th 2017 while driving to work the car lost its power in the middle of the highway, abs failed, power steering failed, and every indicator on the dash board lit up. when the car finally stopped, car shut down while it was in gear. after further inspection at the jeep dealership, it was determined that alternator was at fault and caused the car to stall and electronics to fail. costing $1,600 in repairs

The active head restraint (headrest) of my jeep deployed while driving down the highway causing me to swerve into the other lane. luckily, there weren't any cars immediately around me so i was able to regain control and continue on without injury. i believe this could be a very dangerous defect in other situations. the active head restraint is intended to go off in a collision to prevent whiplash from airbag deployment as far as i understand. my vehicle was not in an accident or touched in any way, simply traveling straight down the highway. this was confirmed by an inspection at the local jeep dealership.

The oil filter housing part number 68105583af cracks on 2014 models causing oil leaks. there is a potential for fire while driving. this is a known issue and there is a back order of several thousand for this part.

Chrome metal interior trim is peeling off. this is happening on driver's door handle and cup holder area. as a result, the edges are razor sharp and have cut my hands on two different occasions causing lacerations.

Tl* the contact owns a 2014 jeep grand cherokee. while driving the vehicle at night, the contact was concerned that the headlamps did not project far enough ahead of the vehicle to make it safe to drive at night. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the vehicle performed as intended, but the issue was due to the design of the headlamps and the wattage of the bulbs. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 34,500. the vin was not available.

Shifter doesn't work. car wouldn't shift to park and the car engine wouldn't shut off

On three occasions in the spring of 2016 the vehicle rolled backwards on a slight incline with the engine off, in park with the parking brake engaged. on one of those occurrences i was exiting the vehicle and halfway out when it began to roll. i was almost caught between the vehicle with an open drivers door and a retaining wall in my driveway. i managed to jump back in and stop the vehicle. in march of 2017 the vehicle rolled forward while facing in the opposite direction on the same incline with the engine running, the vehicle in park and the parking brake engaged. after it happened the first time i was able to recreate the problem two additional times within a span of 2 minutes.

The vehicle went in for 4 recalls that i was never notified of, other than a flier from autonation saying i have 4 open recalls. i contacted and schedule this immediately upon receipt. they were looking at the brake booster recall and found the master cylinder to be shot. i've driven lots of cars for over a million miles and never had a master cylinder go before. this is alarming that at 45k miles this is shot. this part must be defective. in addition, this appears to be a common occurence with 193 such complaints on carcomplaints.com. i've talked to fiat chrysler and they are refusing to assist with this. i am certain they are correct in identifying the issue as i have noticed some break deterioration recently. just because there wasn't an accident installing faulty brake master cylinders on vehicles is a highly dangerous proposition.

"takata recall" driving to work my car made a loud whistling noise and the battery light came out. i let it sit during work and after work i started it up. i then hopped in and while driving i noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. i proceeded home and the smoke was now inside the car. my baby cousin was in the car and he began coughing, that's when i looked over and noticed it was very smoky in the car. i kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. at the next light, my abn light came on along with the check engine light, and several other lights. that began to scare me and i knew it wasn't just my battery. the next time i took my foot off of the brake the smoke from the hood increased as well as in the car. the windshield wipers began going crazy, and i could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. this really made me nervous because it was extremely hard to turn it. at this point im panicking and causing traffic. pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. after coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. the smoking continued for a few minutes but i jumped out as soon as it came to a stop. luckily i took another route home or else i would have been on the highway when this happened. i then called aaa and waited outside to get the truck towed. it took them 25 minutes to come after a 5 minute phone call requesting their services. i got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. i don't have pictures, i have videos.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked in the driveway, the gear became stuck in park without warning. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 25,496.

Alternator suddenly went out causing the car to become to stop running in an intersection. very dangerous.

Everyone is complaining the shifters are defective. they are not, the computer has the ultimate control of the dodge jeep and chrysler shifters be it a knob or a one in the jeep. if the car is rolling in anyway the computer will not put the car in park. the driver can make the proper motion but the computer will decide to put the car in neutral because of the movement. there is minimal indication of the computer overriding the drivers motion. the driver then goes to turn off the car with a push button, once again the computer decides the car is in neutral so the will not turn the car off essentially making the push button inoperable. the reason for the accidents is because people make the movement with the car rolling and then the computer overrides the driver and then over rides the second time with turning the car off. people get out of the car expecting the car to be off and after partially stepping out or partially stepping out discover the car is still running and if there is any kind of an incline...literally running away and they chase the car. i had this happen to me but my son realized the car was running. i told the dealer they said i made a mistake i said no i didn't and then was on a mission. on the recall notice the last line state that the car will not go into park if the car is going above a certain speed that is the same a slight roll. i have told the dealer about i have make a call to chrysler but no one could listen. think about it the fix was for the computer to put the car in park if the door opens without driver input. the computer can slam on the brakes if a leaf blow infront of one of the front sensors and i almost got rear ended on that one. these vehicles and the computer programming have taken vital functions away from the driver but they didn't explain that to me when i bought the car! that is why dodge trucks do the samething

Tl* the contact owns a 2014 jeep grand cherokee. while driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. the contact noticed a burning odor inside the vehicle. in addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. the contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. an unknown jeep dealer in hattiesburg, mississippi was made aware of the failure and stated that there was no recall on the vehicle. the manufacturer stated that the failure was being investigated and that nhtsa campaign number: 17v435000 (electrical system) may expand to include the contact's vin. the failure mileage was approximately 60,400.

Transmission has very delayed shifting. sometimes if feels as if the transmission goes into neutral by itself.i was making a left hand turn through a very busy intersection and had no power as if i was in neutral. almost caused a serious accident

Sudden alternator fail. burned up and caught fire.... burned belts around it as well. saw a bettery fail then hood started smoking while driving. vehicle is only three years old!!! saw recalls on this for the 2014 grand cherokee but not sure why my vin does apply?? having same exact problem as the rest of them that were recalled. huge safety concern for the driver as it's burning up under the hood. still low miles on three-year-old vehicle, this should not be happening. need a recall on this model as well -- please help!!

Tl* the contact owned a 2014 jeep grand cherokee. while driving 45 mph, the contact swerved to avoid a deer. in the process, the contact's vehicle clipped the deer. the vehicle left the roadway, landed in a ditch, and flipped and rolled over. none of the air bags deployed. the driver of the vehicle (the contact's husband)sustained injuries to the face and head. the contact (seated in the front seat) sustained injuries to the back that required medical attention. the contact was unaware if a police report was filed. the vehicle was towed to a tow lot and deemed a total loss. the manufacturer and dealer were not notified of the failure. the failure mileage was approximately 60,000.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. when the contact activated the air conditioner while the vehicle was still in park, it suddenly began to reverse. the vehicle reversed onto the neighbor's yard where it came to a stop. there were no injuries. the rear driver side of the vehicle was damaged. the vehicle was inoperable. the contact called the north point chrysler dealer who stated that the remedy was not available. the manufacturer was made aware of the failure and opened case number: 31950316. the manufacturer also stated that the remedy would not be available for another month and a loaner vehicle could not be provided. the approximate failure mileage was 31,500. parts distribution disconnect. updated 08/29/17*lj *cn

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving, he heard an abnormal noise coming from the vehicle. the contact then noticed smoke coming from the hood of the vehicle. upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. no warning lights illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. the dealer was not contacted. the vehicle was repaired. the contact referenced nhtsa campaign number: 14v634000 (electrical system). the manufacturer was notified of the failure and stated that the vin was not covered under the recall. the failure mileage was 84,000. updated 12/13/2017 *ln *js

There have been more recalls than i can count, but recently i was driving it and the alternator (which was recalled) when out in the middle of driving and i had immediately pull over and lost control of the car. i've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or a/c. this car is a lemon!

I currently own a 2014 jeep grand cherokee and have had a significant number of issues with the vehicle with zero help from the manufacturer that include items regarding my lights shutting of during night driving, my engine shutting down 3 times while pulling onto a major highway as well as my brakes malfunctioning while driving on a major interstate. i had had other issues but as the manufacturer has been uncooperative and i am stuck with an unsafe vehicle with a child on the way i would like to make sure i file a complaint in as many places as i can before i simply look to get rid of this vehicle. all issues occured while the vehicle was in motion and all have occurred while on the highway during the first year of ownership but as the service center never documented my items properly i was stuck with a lemon as i put 50k miles on in the first year due to my commute to my employer from milford, nh to burlington, ma before moving back to ma where i purchased the vehicle. the most recent issue was my brake booster which leaks water into it and freezes during cold weather and my vehicle has been sitting around since feb as the dealership will not cover it as they claim to have already replaced the recalled item so i am in the middle of a dispute over that now as well. any help you can provide would be greatly appreciated.

Leather dash coming unglued with the adhesive jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.

When i tried to shut the engine off, the ignition button fell into the dashboard. i was able to reach into the dashboard and press the button switch to start and stop the engine. the dealer claimed it was the owners' fault because "the button was pushed too hard" and a replacement holding ring (not covered under the extended warranty) ended up costing $250 plus tax.

Vehicle stationary at gas station, using gasoline 87 octane and filling vehicle, after about 8 gallons fuel spits out of filler neck and pump stops, i have to slowly and repeatedly squeeze pump to get tank to fill. had the same problem with my 2008 jeep wrangler a few years back. when fuel spits out of filler it spits on me and the ground potentially causing fire hazard and definitely bad for the environment.

While driving my vehicle will jerk violently while going from 2nd to 3rd, and 3rd to 4th gear. it also does it when you brake. took to dealership 7/25/17 and was told that a valve needed to be replaced. part is on back order. today, 7/30/17, while driving my vehicle at no more than 30mph on a city street, it got stuck in 3rd gear and check engine light turned on. would not let me do a manual engage or switch to sport mode. had to pull over and restart the car to go back to normal.

Tl* the contact owns a 2014 jeep grand cherokee. after parking in the driveway and exiting the vehicle, it rolled in reverse. the driver side door was impacted and pushed towards the driver side fender when the failure occurred. the contact was able to quickly enter the vehicle to place the gear in park and apply the parking brake. the vehicle was not inspected and diagnosed to determine the cause of the failure. a repair center estimate was received from a repair shop concerning the damages. the vehicle was later included in nhtsa campaign number: 16v240000 (power train). the manufacturer was not notified. the approximate failure mileage was 29,000. parts distribution disconnect.

Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. she shifted to reverse to adjust the vehicle so as to enter the parking space correctly. the vehicle started to move back while she looked over her shoulder to see what was behind her. all of a sudden the truck stopped going back & violently jerked forward. the truck started moving rapidly forward even though it had not been shifted into drive. the front tires jumped up on the curb at the front of the parking spot. the truck hit the cement wall violently at the front of the parking space. the front of the truck actually went through a portion of the cement wall. the motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. the accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. there is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v-240. tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. crash occurred while waiting for parts to be available. chrysler says this recall is not the cause of this incident. reluctantly filed accident claim with my insurance company. claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.

Tl* the contact leased a 2014 jeep grand cherokee. the vehicle hesitated when making a complete stop and when accelerating. in addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. the vehicle was parked at the contact's residence and was unsafe to drive. the contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. the contact later received notification of nhtsa campaign number: 16v529000 (power train). the two dealers mentioned that the parts were unavailable. the manufacturer was notified of the failure. the approximate failure mileage was 12,000. vin tool confirms parts not available.

After starting vehicle, driver smelled smoke, but did not know the source of smoke. (driver thought it might be something burning in the neighborhood.) by the time driver had driven 2.2 miles on city roads (at speed <40 mph), smoke began billowing from the usb port on the front dash. driver pulled over on the shoulder of a city street. the front dash around usb port was now glowing orange. driver turned off vehicle, tossed a cup of water onto front dash in area of usb port, exited vehicle and called 911. police and fire personnel responded. first responders said water extinguished fire. vehicle owner called local jeep dealer, who said in the case of fire to call jeep customer service at 1-800-992-1997. local jeep dealer suggested the owner also call owner's insurance company. jeep customer service assigned a case # and said owner would be contacted in 2-3 business days. owner had vehicle towed to local jeep dealer. jeep fca sent a 3rd party investigator to inspect the vehicle. 21 days after fire incident, jeep fca issued a letter to owner stating, "in the absence of any substantiating evidence indicating that the cause of the fire was attributed to a condition existing in the vehicle when it left our manufacturing plant, we find it necessary to deny responsibility in this matter."

I put the car into park, and as i was exiting the car, at a dead end road in my neighborhood, i realized that the car was going in reverse, as i was half in and half out of the car. the door knocked me to the ground, and the car almost ran over my foot. i got abrasions on several areas of my body, sprained my knee, elbow and my hand. my glasses also got ran over and were destroyed. the car kept going in reverse, and hit a chain link fence before i could run to catch up to it. the rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken. i called brown's jeep in patchogue, ny after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and i'd have to be put on a waiting list for the recall. i haven't heard a word from them since. i feel as though jeep should pay for all the repairs to my vehicle and fix the recall asap, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete. i also think i should be compensated for getting banged up, although i didn't break any bones. it was very scary. i got a police report as well.

Twice now since i purchased this vehicle (in april of this year) i have experienced incidents of what appear to be random proximity collision alerts (indicated by brake!! on the console) followed by a sudden automatic braking, for which i discerned no pending threats in the line of travel. this action resulted in an unexpected and very unnerving sudden drop in vehicle speed in traffic; in the latter case i was almost rear-ended as a result of the extremely harsh braking action

I have a 2014 overland jeep. it has 15000 miles on it. it's 2 yrs old. i paid $50,000 for it. i purchased the high end life time warranty. the rear brakes are totally not working and the front are very soft. i have taken it to a dealer and he checked the unit out at first he said the power booster was bad then after talking to jeep they changed their story. he claims the rotors and pads are shot! i am pretty good at working on cars and trucks. i know for a fact the rotors and pads are not gone! i have had a few garages look at it and they said the same. something is stopping the brake pressure on the rear brakes and only working partially on the front. i ask about recall p14 and n58. they said nothing! that is the loss of pressure from master cylinder from moisture. at present time i am afraid to drive the unit because i have already missed 2 stop lights because of poor braking ability i was only doing 50 on a 4 lane divided highway and could not bring it to a full stop before the light. this needs to be checked out

I purchased a jeep grand cherokee limited edition from willie racine dealership in vermont. i have had constant issues fueling the vehicle. either the pump clicks off like the vehicle is full when it is empty or the pump does not click off when the vehicle is full. the first incident was the first fuel after purchase. the pump clicked off in the beginning of the fueling process. i attempted to position the nozzle a little different and restarted to fuel. when i did this the fuel came back out and covered my shoes and pants with fuel. i immediately let the sales person know i was having a problem that concerned me and he stated to try other pumps. trying other pumps did not work. i began the fueling process and the pump did not shut off when the vehicle was full. it resulted in gas splashing onto my face, eyes, body, and feet. in addition the vehicle was drenched in fuel. the service station had to shut down the pump and clean up the chemical spill. dealership had the jeep 7 days. i brought it back to them and asked them to do the first fill after the fix. the vehicle again overflowed all over. it creates strong fumes for days inside the vehicle. it is a major threat to my personal safety and health as well as to others if a fire starts.this is unacceptable.

2014 jeep grand cherokee auto brakes for no reason, it sensed a stopped vehicle in the left turning lane and slammed on the brakes twice, i was in the left lane going 35 miles per hour; this has happened in the past also. i did report this to the manufacturer about six months ago via email, i saved the emails and their response. i could have been rear ended by a vehicle behind me because of this problem, literally once it starts i have no control over what the vehicle does, there is no way to stop the jeep from braking. i shudder to think if it happened on a freeway. i was traveling on a straight road going 35 miles per hour in the left lane. on the evening of 8/22/2016 i was driving in the dark and my automatic high beams malfunctioned several times. they used to work perfectly now they stay on and blind oncoming drivers and the drivers ahead of me, they also fail to come one when i am in the dark and there are no other cars; both incidents of high beam malfunction happened on a country road and on the freeway last night. this problem started immediately after i had the electronic shifter updated at the dealer and some other software updates that were due but i don't know what they did, i just know they were software related and part of a recall. said vehicle is going back to the dealer for several hours of work on the software for both the high beams an the braking system on thursday, august 25, 2016.

I drive the 2014 gr cherokee with the electronic gear shifter that has been recalled for the shifter not engaging all of the way into park. i had the recall 'fix' done a couple of months ago, but then found out from the dealer that the emergency brake only engages if you attempt to open one of the doors. about a week ago, after parallel parking on a busy city street, i put the car in park and remained in the car for about another minute while fishing quarters out of my cupholder (for the parking meter). i all of a sudden felt like something hit my car, looked up only to find my car had rolled backward into the parked car behind me. i have a huge bike rack on the back of my jeep that blocks the reverse camera, so the audible security alert is always on when the car is in reverse - this alert did not come on while the car was rolling backward, therefore, the car was not in reverse, but rather not in park all of the way. thankfully there were no pedestrians behind my car, nor any damage to either vehicle, however, if a person would have had their back to me, i would have crushed them between the two cars. my car has now been at the dealership for 6 days (second time for same issue) and i'm dealing with customer service departments within chrysler/jeep to rectify this issue somehow. i want either a new gear shifter that is not electronic, or to get out of this vehicle. this gear shifter is an enormous safety hazard. i feel like i'm getting the run-around, to say the least, about a major recall that is the auto makers fault, not the consumer. for the record, i have been driving approximately 30 years and typically average 20-30k miles/year. i am consulting a lawyer at this point.

Tl* the contact owns a 2014 jeep grand cherokee. upon placing the vehicle in park, the display panel showed the gear in park when the contact exited the vehicle. the vehicle independently surged forward into drive and crashed into the contact's garage door. the contact heard an abnormal noise and entered the vehicle to ensure that the gear was placed in park. the vin was included in nhtsa campaign number: 16v240000 (power train). the manufacturer was not notified. the failure mileage was not available. parts distribution disconnect.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle experienced a complete loss of power. the failure occurred without warning. the vehicle was taken to the dealer where it was diagnosed that the battery failed and needed to be replaced. the vehicle was repaired; however, the check engine warning indicator illuminated. the manufacturer was notified of the failure. the failure mileage was approximately 10,000.

The leather on my dashboard is coming loose and i'm concerned that it will block my windshield defrosters and create a safety issue with visibility.

The shifter problems have been well documented but i read about the proposed solution and from my experience that will only fix part of the problem. unless the driver is paying close attention the vehicle may not be in park. but it is also very easy to shift from park to neutral. the near miss i had was leaving a parking lot that had an incline to a very bust street. i thought i was idling to the ease of the street but i was actually in neutral. when i let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when i hit the throttle. scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. too much to think about in those circumstances. the shifter is going to get others killed unless a complete new system is installed. this car has many great safety features but in many cases there just isn't enough time to react. i'm a 40 year experienced licensed driver with class a cdl. a driver should not have to concentrate on the shifter. it should be a natural motion. this is a ticking time bomb that must be repaired or it will cause more accidents and deaths. please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. i routinely find myself in the wrong gear. jeep is trying to find a cheap way out that is just not going to work.

Tl* the contact owns a 2014 jeep grand cherokee. while parked, the vehicle began to reverse while the gear shift was in park. the contact stated that the vehicle sustained a few dents due to the failure. the vehicle was taken to a dealer where it was diagnosed that the system required an update. the vehicle was repaired per nhtsa campaign number: 16v240000 (power train). the manufacturer was notified of the failure. the failure mileage was approximately 10,800. updated 09/08/16*lj *tr

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was in neutral at a car wash, the contact released the brake pedal and opened the door. independently, the gear shifter shifted from neutral to park. the vehicle was previously repaired per nhtsa campaign number: 16v240000 (power train). the manufacturer was made aware of the failure. the approximate failure mileage was 29,000.

My jeep was serviced twice for the recent shifter problem that chrysler identifies as driver inattention or confusion. the software patch that is intended to "auto park" the vehicle, has failed on two occasions. the engine is started, i apply the brake and place the shifter into reverse or a forward gear. i the desired gear is illuminated and i ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral. jeeps attempt to fix a problem has now led to another problem. this vehicle is unreliable and a death machine. i have no confidence in it's operation and i can't in good conscience sell this vehicle to anyone. jeep corporate should be in jail.

My vehicle was recalled for code s27 (gear shifter failing to lock into park) and my dealer can not get me in for over 3 weeks because they said they have to stagger the appointments. this is unacceptable as this is a real safety concern.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked, the rear window exploded independently. the vehicle was taken to the dealer where it was diagnosed that the rear window needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was approximately 43,300. the vin was unavailable.

Tl* the contact owns a 2014 jeep grand cherokee. while parking the vehicle, it rolled on its own and struck and dragged the contact's spouse. the vehicle rolled to a drainage area where it was stopped. a police report was not filed. the contact's spouse sustained a fractured left shoulder, which required medical attention. the vehicle was not diagnosed nor repaired. the manufacturer was not made aware of the failure. the vehicle was included in nhtsa campaign number: 16v240000 (power train). the failure mileage was approximately 10,000.

Tl* the contact owns a 2014 jeep grand cherokee. while refueling the vehicle, the nozzle would intermittently shut off after two to three gallons had been filled into the fuel tank. the vehicle was taken to the dealer where it was diagnosed that the fuel filler neck was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 40,000.

Tl* the contact owns a 2014 jeep grand cherokee. while driving approximately 20 mph, the brakes failed when the brake pedal was depressed. the contact took the vehicle to the dealer where it was diagnosed that the brake booster failed and the brake booster and brake fluid needed to be replaced. the dealer informed the contact that the failure was related to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the vehicle was repaired. the manufacturer was not made aware of the failure. the failure mileage was 59,800.

My jeep only has 41000 miles on it. the check engine light is on so there for i cant even get a va.inspection on it. the remote start will not work as long as check engine light is on. i had it checked and was told it was the fuel neck was leaking air and lost its seal. just the part to fix it cost around $ 500.00 plus the labor at $250.00 this is a new idea from jeep not to have a gas cap for the fuel neck. i think this should be a recall by jeep since their new idea does not work. 2014 was the first year that jeep dosn't have a gas cap. just think, i invested $42000.00 in my jeep with only 41000 miles on it and i cant get a va. inspection sticker on it without spending another $750.00 on it, just because their new idea doesn't work. i hope you can help me with this problem. thank you.

Vehicle was in park and when i started my vehicle up i looked to my right and noticed the active headrest on just the front passenger side failed and had ejected on it's own without being in a collision. i brought my vehicle to the helfman dodge chrysler jeep ram dealership 7720 katy fwy, houston, tx 77024. i am being charged for the replacement of an entirely new headrest when mine failed by design.

While driving on a city street and approaching a busy intersection, my windshield wipers started in motion and the lights on the dashboard lit up for a brief second, to include the battery light. the stop light was red and i fully stopped. when the light turned green, i stepped on the gas to accelerate to make a left turn into the intersection when my vehicle moved mere inches before it completely shutdown. this all happened within a minute with no warning. two trucks attempted to jump my jeep, but all that happened was the jumper cables started to smoke and heat to the point they were untouchable. i had to have my jeep towed to a near by chrysler dealership where the alternator and battery failed and had to be replaced. there is a similar recall for 2014 jeep grand cherokees dealing with the alternator, but i was told that my jeep was manufactured with a 180amp and not the 160amp listed in the recall.

My sunroof exploded today. i was driving at 50 mph, external temp. is 30 degrees and sunny. there were no cars around me to throw a rock. there was nothing overhead. i was driving on route 137 in maine, a well paved road in a fairly rural area. i had the shade closed, as i always do. i heard and explosive noise directly overhead. there was immediate loud wind noise above my head. i pulled over and opened the sunshade. the sunroof was shattered and the entire central portion was gone. all of the shattered glass around the edges was convex, bowed outward away from the car.

While driving on the highway a dash warning appeared that said transmission failure, put car in park. at that point the gas pedal stopped working and the vehicle slowed down on its own. meanwhile almost causing an accident while trying to make it to the breakdown lane. the first time happened at 19k miles, 2nd 29k miles and the transmission was completely replace, 3rd time 42k all 3times almost causing an accident on the highway. this is an unsafe vehicle for any person to be driving. all incidents between 5/2015 and 1/2017

2014 jeep grand cherokee. consumer writes in regards to vehicle rolled and struck residence- caused front end damages. dealership refuses to repair recall at no cost to consumer. *smd the stated she was not aware of a recall, prior to the incident. *jb

The vehicle rolled down the driveway when it was in park and the ignition was off. it did not slide, it rolled. i immediately drove it back up the driveway, put it in park, set the parking brake, and turned off the ignition. i excited the vehicle, and about 2 minutes later it did the same thing. please note: the jeep had already received the software update for the april 2016 recall involving the gear shifter/rollaways (see ea1600). i believe this is a different issue because the ignition was off when the rollaways occurred.

I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. i filed case #10948159 following an incident on 1/9/17 where the collision warning system went off and the active breaking feature engaged, despite no risk of collision. further, the active breaking feature was turned off in my vehicle settings. the dealership service department has reported to me that nothing is wrong with my vehicle, following an inspection. but yet again, on january 31, 2017, my collision warning system went off and the active breaking feature engaged, despite no risk of collision. the feature has remained disabled per my vehicle settings. in this instance i was driving in stop and go traffic with my cousin and my almost 19 month old son in the car. out of nowhere, the systems listed above engaged. i really do not know what to do. i feel at risk, and worse, i feel i am endangering my child by driving in my car. short of selling it and passing this risk on to someone else, i am at a loss in terms of what can be done.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 70 mph, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. the vehicle was towed to a dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 32,000.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 30 mph, the low beam headlights became inoperable without warning. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 28,000. the vin was not available.

The driver's side mirror obstructs objects on the left forward side of the vehicle. the position of the mirror is too high and too large, therefore blocking the range of vision on the left forward side of vehicle. i'm of average height (5 ft, 8in), and have attempted to correct this issue by raising the seat very high. unfortunately, i'm having the same issue. the issue is particularly bad in urban/city driving. it completely blocks out pedestrians in crosswalks while making left turns. this has caused numerous issues, and in one case, almost striking a pedestrian. i never saw them, my passenger alerted me. *tr

The alternator started smoking after driving it 1/4 mile and then stopping. alternator was smoking while the vehicle was in motion. alternator continued to smoke after the vehicle stopped. the alternator turned a cloudy black because of the smoke and the car suddenly did not work. vehicle was towed (for free) to raf's auto repair in kapolei, hi and fixed. the mechanic said that the error code for the jeep stated that the alternator suddenly failed for unknown reasons. most likely a faulty alternator. the grand total to fix this issue was $863. i called chrysler to see if my vehicle had a faulty alternator recall. it did not. so i could not get it fixed by chrysler. i gather from the 10 recalls on my vehicles year make and model group, that this alternator was a factory default and i should not be paying for it. this issue should be taken into consideration by chrysler company and i believe that chrysler should pay for this repair bill.

2014 jeep grand cherokee overland: the ho headlights turn them-self off upon night driving. this is with the auto headlight switch on as well as the switch turned on. contacting the deal as well as manufacture ((800)-247-9753), case number 31082574, i was informed that this is not a recall issue. i feel this is a very dangerous safety issue.

Sudden unintended acceleration "sua" occurs at a complete stop with brake applied. first time 08/14 as i pulled into a forward facing curb-i had just come to a complete stop and was about to put the car in park when the engine loudly surged. i was astonished and got the car into neutral;the surging stopped. the car was new and i could not believe this happened-i was dumbfounded. the second time the "sua" happened was 01/26/15 -i came to a complete stop at traffic light behind several cars. as i came to a stop with my foot on the brake the car's engine surged violently and the car tried to move forward. my husband was a passenger in the car and witnessed my foot was on the brake. i immediately moved the gear shift to neutral and surging stopped. i relayed this incident to jeep service rep by email who said he never heard of this. the third time of "sua" was 6/25/15; i was first car at traffic light. i came to complete stop with foot applied to brake when the engine surged, the car squealed and jumped about 3-4 feet into the intersection; i got the gear into neutral and the surging subsided. took the car to jeep dealer who tried to duplicate the situation over a period of 14 days without success. i also contacted chrysler corp. who opened and then dropped a case. fourth time on 12/03/16-i was 3rd car at a traffic light and, again, came to complete stop with foot on the brake when the engine surged violently and rammed the car in front of me damaging my car and his. in this instance i was unable to get the car to neutral in time. chrysler corp was contacted, they investigated by retrieving info from edr and concluded "we are not led to believe this is a manufacturing responsibility and ...decline any assistance with this incident." our written requests for the data results have been ignored. jeep service will not issue us a repair order-the car is unsafe!

A message on the uconnect screen pop up several times a day in bright red saying the following message: 9-1-1 vehicle phone requires service please contact your dealer. when that happens the assist/ 911 emergency button on the rearview mirror lights up red and is enoperable/no longer working. the radio changes channel on its own and the clock continues to change time/ with enoperable gps system. this happens when the vehicle is stationary and in motion no matter where the location. this have been going since 2016.

Owner has been having ongoing issue with head unit in 2014 jeep grand cherokee limited w/44k miles. vehicle was originally bought back by jeep for electrical issues then resold. radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. head unit freezes rendering the functions unusable. additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. will occur while running and when starting up. *tr

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked, there was puddle of fluid under the vehicle. the vehicle was taken to the dealer where it was diagnosed that the condenser leaked. the condenser, air conditioner, and transmission fluid needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 83,000.

My vehicle is experiencing the exact problem addressed in nhtsa reference #14v636000. i was not notified of this recall because my vehicle was manufactured in 07/13 which is outside of the recall period. i believe that my vehicle should be included in this recall. it comes on suddenly and is dangerous to drive.

I backed my 2014 jeep grand cherokee out of the garage to a position about 3' in outside of the garage door. i put it in park, turned off the engine and got out of the car, closed the door and went back into the garage to get an extension ladder. i carried the ladder around behind the jeep and put it on my roof rack on the passenger side. i walked back behind the jeep and into the garage again to get a step stool and some bungee cords to attach the ladder and went around the jeep again. i finished securing the ladder to the rack and opened the passenger side rear door to put the step stool in the foot well in the back seat. just at that moment the car started spontaneously rolling backward down the slight incline. i grabbed onto the door frame and braced to try to stop it, but the car was too heavy and it just kept going. so i slammed the rear door, opened the front passenger door and dove into the car. i managed to get my left foot onto the brake pedal and it brought the car to a stop. when i took stock of what had just happened, i found myself with my left foot on the brake, and my right foot on the dashboard in front of the passenger seat. i got the emergency brake set. fortunately, the car didn't hit anything or anybody as it rolled backward. this vehicle already had the recall installed to fix the shift lever problem. i now believe the problem is not with the shift lever. i had only shifted from park to reverse to park and the software had 3 opportunities to set it to park: 1) when i pushed the shifter into park, 2) when i turned off the car, and 3) when i got out of the car. this seems like a problem with the transmission - where the transmission got set into neutral and the software did not know where it was set.

Service def came on at 34,000 miles. dealer said that the def was contaminated with crystals and the pump needed replaced. refused to cover it under warranty due to contamination. only peak blue def which meets iso 22241 has been used in the vehicle. dealership then told us to drive the vehicle until the back ordered part was available. when queried about the vehicle going into "limp mode" they agreed it was a possibility. they would not provide a loaner vehicle until the part arrived and will not cover under warranty. there are hundreds of cases on jeep forums with the same issue. it is a safety issue if a dealer tells you to drive a vehicle they know will go into limp mode, especiallly on a freeway. we also have a 14 month old child and live in colorado, breaking down on the side of the road is not an option. the dealer does not return phone calls and chrysler customer care sided with the dealer and provided no assistance.

On several occasions since i bought my jeep new a little over 3 years ago, i thought my jeep was in park and went to get out and it was actually in reverse. thankfully, i have always had only 1 foot out and now check to make sure it is in park even though i push the electronic shifter all the way forward. i received a recall notice, but the local dealer claims to not have the parts to fix.

On november 25th 2016 i was pulling out of my driveway and remembered i forgot something so pulled back onto my driveway (flat surface), put it into park and pretty sure i hit the button to turn off. i exited my vehicle, both feet on the ground and was just 4 inches from shutting the door when it took off driving straight into my closed garage door. i was able to chase the vehicle down and get it stopped (fortunately the riding mower kept it from going on thru). i had this vehicle in park. there is absolutely no way you can get out of the vehicle if it is not. it will immediately take off when your foot is off the brake. it even has a slight forward roll when you have it in park and take your foot off the brake that gets my attention. i notified jeep and they inspected. was told by the inspector a fault was found, but only "jeep engineers know what the code means". i had to drive my vehicle 3 hours to where i purchased it to meet with the inspector as well. at that time they did the repair for the gear shift that was available (i only received the card that there was a fix in the works). i was told by the inspector that the fix would make the vehicle stop when the door was opened when not in park. we tested this once i picked my vehicle up at a home depot parking lot and guess what, it did not stop. we went forward and opened door and we went in reverse with door opened and neither worked. tried again after a 3 hour drive home on the drive way, both times it did not work. the following morning i tested backing out of my driveway, that time it bolted into park. tested again at another drive way, it did not work the first two tries and then did on the last try. this is all beside the point of my incident. . i have $9,000 dollars damage to my vehicle and $1000 to my garage that they won't fix or replace. they know they have a defective gear shift.

Tl* the contact owns a 2014 jeep grand cherokee. while driving 65 mph, the low voltage, electronic stability control, and abs warning indicators illuminated. the contact also stated that the vehicle experienced a loss of power steering and a loss of power. the vehicle was towed to the dealer where it was diagnosed that the alternator was defective and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the contact referenced nhtsa campign number: 14v634000 (electrical system), but the vin was not included. the failure mileage was approximately 53,000.

While driving battery low voltage alarm occurred. shortly after,electrical systems began to shut down, lost power steering,then engine shutdown. i was able to get to shoulder of a major highway. vehicle had no power :all electrical indicators,displays,lights,including shifter were off and could not be turned on

I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. following this incident, i went to the jeep dealership and spoke with a service advisor who checked for error codes (there were none) and explained that this model and year of jeep had an issue with the active braking feature, stating that keeping the camera clean can help, and he proceeded to clean my camera. but because this was a known issue, i did not leave my vehicle for further inspection. at the time of this incident, my not yet nine month old son was in the car with me, so to avoid any safety concerns surrounding this braking feature, i turned the active braking setting off in my car to disable the feature. the feature has remained off since that time. however on 1/9/17 i was stopped in traffic at a red signal. the light changed to green so i proceeded to move forward. the vehicle in front of me hesitated in moving forward, so i took my foot off the gas. before i had the chance to use the brake, the collision warning system went off and the active breaking feature engaged. i was shocked, to say the least. i immediately pulled over and checked my vehicle settings. the feature was supposedly still turned off. at this point i was extremely worried for the safety of my now 1.5 year old son who was once again with me, so i took my vehicle to the jeep dealership for inspection. the dealership was unable to recreate the issue, and therefore nothing could be done to address it. i had previously come to terms with the fact that i would not be able to use one of the very useful safety features of my vehicle due to its known malfunction, however now i am at a loss as i am clearly unable to disable the feature and have any confidence in knowing that it will not engage anyway.

I have took my vehicle for a shifter recall. they did a programming they said and that it should have fixed the problem. i explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. i would have to turn off the vehicle and begin driving again. now my vehicle hardly drives and the transmission makes a loud cracking noise. this recall made my transmission go out.

Egr failure, egr is the same that is in the rams that has been recall for more than two years. parts are not available for the jeeps, but are the same egrs that go on the rams. egr is failing on these vehicles are creating engine fires with no warning

Front right seat belt doesn't retract. plastic d-ring (guide at b-pillar) cracked. this is rubbing the seat belt and preventing it from retracting as normal.

Chrysler has a recall for the egr cooler on the dodge ram ecodiesel (vb1/nhtsa 19v-757) this is the same engine and egr cooler as the jeep grand cherokee ecodiesel. there have been reports of grand cherokee 3.0 ecodiesel vehicles catching fire and burning to the ground. jeep currently does not have a fix for this issue or parts for it, yet we are still allowed to drive around in our vehicles. this is unacceptable.

With the vehicle running, in park, on a slight inclined driveway, rolled backwards until foot break was engaged. only made less than 1 foot before operator intervention. removed foot from manual break, approximately 3 minutes later, the vehicle rolled backwards again while in confirmed park. again, less than 1 foot before operator intervention. note: a slight amount of snow/ice was present on the drive, however both driver's side wheels were free of snow/ice during the occurance, vehicle is 4wd. i have not parked on an incline since the occurance.

Vehicle shudders when accelerating, mainly low speeds. jeep dealership investigated and stated transfer case needs replaced.

From stop to 1st and 2nd gear the transmission has a knock when on hill or even flat ground when acceleration is applied. after 2nd gear this is not an issue.

Hello, my vehicle has had a number of recalls for emissions and drive train. due the number of modifications by jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. every software update results in lower mileage and sluggish performance. now jeep is slow rolling egr recall and letting a dangerous situation to develop.

Ticking noise from left head

Front passenger seat headrest popped open, inexplicably. it cannot be moved back into position. this could have caused injury if someone had been sitting in that seat at the time of malfunction. the seat malfunctioned while driving north on interstate 55, north of bloomington, illinois.

We were driving down the road and the car went into neutral. we were stuck on the middle of the road while we tried to get it to go back into drive. if this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. everywhere i read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact vin. we had to stop driving the car because we are scared it is going to get us in a wreck. the jeep dealer near us said that we need a new electronic shifter. it is on back order until early february. what can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. we were driving down the road getting ready to turn onto and i70 on ramp when the car just went to neutral and stopped. the car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. we got lucky we did t get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.

My vehicle was parked in garage overnight. when i got into my vehicle i noticed the driver side headrest was hanging down. i took a look and noticed two plastic pieces were broken. i did a quick search to see if anyone else had the same issue and found that every grand cherokee forum people were having the same issue. the vehicle was stationary and has not been in a collision, additionally i haven't adjusted my headrest in years. it seems that the pieces are failing on the active headrest.

Vehicle was in motion. i was driving on a city street when my passenger headrest popped out of place. unknown. i had no collision or was no bumpy road conditions. the plastic part holding the headrest together looks to be broken. im afraid my driver side headrest might pop open when driving on the highway and hit me and cause a collision.

I bought this jeep on the 31st of december. only 10 days into having it the oil started leaking. i took it to a repair shop and he advised me that it was leaking from the oil filter and housing along with the oil cooler. he advised me that this is a ongoing issue with these jeeps. this would not be a easy fix as the intake manifold along with the heater hoses, filter housing/oil cooler assembly would all have to be removed.

Vehicle went into neutral? loss of power and then reengaged again. transmission was looked at had code 716. upon further investigation the clutches were worn so the transmission had to be rebuilt. now it is experiencing electrical issues causing the vehicle not to operate.

Driving suv (no passengers) straight on city street & front passenger seat head rest activated. no contact with any object.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact called grand junction chrysler dodge jeep ram (2578 us-6 &, hwy 50, grand junction, co 81501) and it was confirmed that parts were not yet available. the contact requested a loaner vehicle and was informed that he had to pay a fee directly for the remaining time and attempt to get reimbursed from the recall center. the contact stated that he was not pleased with what the dealer informed him about the loaner vehicle. the manufacturer was made aware of the issue and provided with a case number. vin tool confirms parts not available.

To whom it may concern: i am a srt owner who loves his truck, but not happy with the design of the 6.4 hemi engine. as one of the highest costing jeeps in your line up i would assume i would have no problems with it after 77,000 miles. unfortunately, my engine had lifter failure which destroyed my engine. this happened on the throggs neck bridge while i was driving with my family. upon further research i've found hundreds of other srt owners suffered the same problem incurring thousands of dollars if they didn't blow their engine from the flaw of the design of the engine. at this point how is there not a recall? does it take a class action lawsuit because this is unheard off. completely disappointed and would never buy another jeep let alone recommend buying anything from jeep chrysler fiat. sincerely, [xxx] 2014 jeep srt owner information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Several times i have put my vehicle in park and it has started rolling back. once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. yes it was in park as indicated on the dashboard. i hadn’t put the parking break on as i had just stopped the vehicle and wasn’t planning on staying parked. we were in my driveway with a very slight incline. all times (4 so far) i had to put my foot on the break to stop the vehicle. once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would’ve went over the side of a hill. with a quick search it appears several other people have experienced the same with brand new 2014 jeep grand cherokee

I left my place of work and when i went to use my brakes they didn’t fully work. i barely got stopped in time to avoid oncoming traffic. the sputtered as i pressed the brake down. i got it looked at and they changed the brake booster. all was well after that. the picture attached is was i bought to fix my car.

In this case, the vehicle was stationary or starting to move in reverse to hook a trailer. as i lightly put my hand on the passenger front headrest, it sprung forward. there was not a collision at the time of the event and no one currently sitting in the seat, although, a person was sitting there just a few minutes before this happened. upon further inspection, i see the plastic of the inside of the headrest that hold a rod to keep it attached had broken apart. this should only happen during an accident.

Tl* the contact owns a 2014 jeep grand cherokee. the contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. the vehicle was taken to jeff d'ambrosio dodge chrysler jeep downingtown (1221 e lancaster ave, downingtown, pa 19335; (610) 269-9500) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that the egr cooler was replaced five times however, there was a fracture which allowed gasoline to enter the engine, causing the engine to fail. the contact was informed that the engine needed to be replaced. the vehicle was not repaired. the approximate failure mileage was 102,000. vin tool confirms parts not available.*dt

Pentastar 3.6l rear main seal leak

On 12/23/2020 at 6:00am i was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. i was driving at approx. 30mph heading towards a round-about when everything shutdown. the loss of power resulted in not being able to slow down. luckily there weren't any cars in the round-about when i entered. however, it was a rather tight round-about and was not able to make the turn and i went over the curb and drove straight through the middle of the round-about.. the car restarted after about 3 seconds and the check engine light came on. once the car restarted, acceleration was extremely limited. i continued to proceeded down long point road until i could pull off. about 1-2 minutes after the first power failure, another power failure/complete shut down occurred. the second power shutdown lasted about 5-7 seconds and turned back on. i immediately pulled off and shut the car off and let it sit for several minutes. when i restarted it, the check engine light was on, but went off after several hours. it's worth noting, i just received the ecodeisel software updated (i think v7). this update was performed on 12/21/20

Seat belt stopped retracting, upon inspection of the issue i was able to identify two cracks in the plastic guide the belt runs thru. this results in the guide pinching the belt and thus keeping it from retracting. this results in the belt being loose when wearing and potentially significant injury in the event of a crash.

Driver's side headrest trim visibly detached from backside. noticed while parked in driveway. first, noticed tether hanging out from the top. then, with a flashlight, i looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top. i asked my wife (her vehicle) if she was in any accident and she said no. doing research online, i found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor. but this plastic is sheared off. others have had this problem and there is a class action lawsuit commencing for this issue. my wife now cannot safely drive her vehicle due to headrest spontaneous failure. how is she supposed to use her vehicle?

I vehicle was parked and i was loading my boat on the trailer and when i got in the car realized they had popped while it was parked. it is not comfortable riding with headrests popped and we are concerned for our safety if we were to be in an accident.

Since i purchased my jeep in 2014, i have an ongoing problem with the headlights. it’s very difficult to drive at night, as the headlights, even on bright are not bright enough to drive. i must use my bright lights the entire time when i have to drive at night. this is a major safety issue and i have mentioned it to the dealer whenever i have to take my car in. i’ve read several other complaints about this very same problem. i was considering purchasing another jeep, but i’m afraid this problem will on any other one i may buy. if i am involved in an accident, i want to be on record about this very serious issue.

My 2014 jeep grand cherokee overland randomly had the driver headrest pop out of place and hit me in the back of the head while i was parked in my driveway.

Lifters extremely noisy. loss of power. dealer states they are fine. were replaced once under warranty, 2 years later same problem. dealer told me to replace the engine.

When i went to the gas station on rt. 130 in burlington, the attendant told me my gas cap was broken. i didn't quite understand and thought he meant the gas door since it is sometimes hard to get open. i check this morning to see what he meant and my gas cap was laying in the behind the gas door. i have a capless system. no need to twist. i don't know how it broke. i can only say the attendance told me it was broken before he filled up my tank.

Driver side and passenger seatbelts fail to retract. the plastic guide on the b-pillar mounted d-ring is cracking on driver side and is cracked on the passenger side.

I was coming to stop at a stop sign and heard a loud pop and the truck jerked forward. the truck was slow going into first gear and would not go into reverse. truck has 86,000 mikes on it and happened out of the blue. it appears that there are issues with transmissions for jeeps as the manufacturer has them on back order.

Seat belt not retracting on both the driver’s side and passenger’s side.

El vehÍculo estaba en marcha y encendiÓ el check engine y se puso en neutral solo y no corrÍa hacia alante,luego tambiÉn encendieron mÁs luces de tablero y un cartel que dice service shifter.esto paso en un semÁforo de una calle secundaria *dt*jb

Oil filter and cooler housing leaking. car has less than 60,000 miles and in 6 years old. this is a common problem with the 3.6l engine in these cars and can lead to a fire or loss of engine oil resulting in engine failure without warning. this is not caused by any motion of the vehicle but just by the heat of the engine warping the plastic part and causing the seals to leak.

I have been going down the road 3 different times at a normal speed 55 and it down shifts to a lower gear on its own.the only way i can get it out is to make a complete stop and put it in neutral or cut the vehicle off and restart. i have put very few miles on this jeep since i purchased it. this happened the last time i drove it and almost caused an accident. this happens just going down the main roads and i am getting afraid to drive it. i have not drove it agian because i am afraid of causing an accident.

The passenger seat head restraint deployed and was not involved in an accident and was stationary when it deployed.

Service four wheel drive system comes up on my dash and then the traction light comes up on my dash and won’t go out. when making a left turn or right sometimes the vehicle pulls. also when accelerating and decelerating the rear differential makes a humming noise.

Unexpected shift to neutral while accelerating

Active headrest deployed without cause. car was moving at highway speed and no contact was made with any other vehicle and not while turning.

Passenger side seatbelt stopped retracting and also will no longer relax at the lap. took into jeep dealership in bakersfield, ca. i was told the cost would be $500, i told the service dept to order and i was snapped at... i was told they could order said part but she, the tech didn't know when it would arrive, due to covid-19. she appeared to not want to order, so i said i would get it fixed elsewhere. i have moved to utah and have not yet taken it in. now that my driver's side is just starting to act like the other side, i will be taking it somewhere quickly.

I was involved in a intersection collision where another vehicle didn’t stop and drove in front of my 2014 jeep grand cherokee. i collided with the drivers door to the rear of the vehicle at a 20 mph speed. the other vehicles air bags deployed. my jeep sustained front damage a cracked hood, grill, from bumper torn off i broke my right foot. my air bags didn’t deploy on the impact and i didn’t feel or see a sensor emergency braking

Vehicle was stationary when i noticed the active head restraint was deployed. when i inspected it i noticed a clip that holds a metal pin that keeps the head rest in place was broken. there is no way to reset it because of that. i believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.

I not only did i have problem with the seat belt. i have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. not only that i had to replace brakes rotor caliper on all four tires when i brought the car it had 23,599 miles and when i replace them the miles 31,00 miles. i was working them but social security told me i couldn't work and get benifits. so i had to quit the job. how i am i suppose to pay $728.11 car payment and insurance. and pay for repairs to. i got the car 08/31/2018

My 2014 jeep grand cherokee was less than 6 years old and with 50,000 miles on it in july of 2020... the driver side active headrest restraint deployed while the car was parked and turned off. i was in the driver seat talking to my son who was in the front passenger seat, and we were waiting for someone. my head was suddenly snapped forward at the same time a loud bang occurred. i was shocked by the incident and realized how lucky i was that i had not been driving, as this surely could have caused a serious accident. at that point, the car was virtually undriveable as it pushed my head so far forward. i was shocked when i called the dealer to hear that there was no recall on this defective situation. i then realized many other people have had the same problem, and yet chrysler has done nothing to recall this. i think this is a serious safety issue, made worse by the fact that they obviously know this and still are not doing anything to remedy it.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated while driving 35-45 mph making a right turn, the vehicle stalled without warning. the vehicle was towed to cabral chrysler jeep dodge ram fiat (1145 w yosemite ave, manteca, ca 95337, (209) 647-3195) to be diagnosed. the contact was informed that the tone wheel sensor needed to be replaced. the vehicle was repaired. the manufacturer was contacted and informed the contact that the vehicle was not covered under nhtsa campaign number: 20v475000 (engine and engine cooling). the failure mileage was 98,987.

Jeep alternator failure, matches description in alternator important safety recall p60 / nhtsa 14v-634 and matches dates for vehicle recall in new safety recall advanced communication – t3607112017 for jeeps prior to july 2014, my build date aug 2013. while driving jeep, battery warning light, then jeep engine died while driving, several alert lights flashed and vehicle electrically died, doors locked, windows locked, no start. would not accept aaa jump. dealer says safety recalls not applicable to my vehicle - yet alt type (bja) is described in your safety recall, description of what happens matches, and vehicle quit operating while in motion.

Our jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall s27/nhtsa 16v-240. the jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.

Passenger side seat belt won't retract. dealership says a plastic part in the retracting system is broken. why would you use plastic on a safety restraint system?

I was on i-95n at approximately 65mph in north carolina on 11/26/2021 when my wife and i heard a loud mechanical crash sound. my wife was sitting in the passenger seat and had been hit in the head by the headrest that had ejected randomly. there was absolutely no reason why the headrest should have deployed.

Approximately three weeks ago i noticed oil drips where the car was parked. the car had 49,740 miles and was almost due for a 5,000 mile oil change. i took it early and asked the mechanic to check on the leaks. he found there was oil all over the underside of the car and especially around the oil pan, although no apparent source of the leak could be seen, the oil pan gasket/seal was replaced. that did not help the problem, the next day there was a larger puddle of oil under the car. apparently, the oil filter housing on this car is cracked, leading to an oil leak on top of the engine and pooling that runs down the back of the engine. occasionally burning oil can be smelled, creating a possible fire hazard issue to the passengers. it would seem that this is a known problem - nhtsa has recorded a number of complaints from users (e.g., 11244788,11230350, 11193883, etc.). fca issued an early service bulletin: sb-10058301-5939. searching online shows literally hundreds of complaints about this issue. this is an expensive repair that should never have been necessary. the replacement part number is now on its sixth revision (currently adapter-engine oil filter - mopar 68105583af). it seems like there should have been a recall for this issue long ago.

I was driving on highway 26 west bound in oregon just outside of portland. my car has ecodiesel engine in it. i usually buy gas when it is about a quarter tank of fuel. i had about quarter tank of fuel and about 150 miles range left. i was on the left lane and traveling at about 60 mph. all the sudden my engine stopped instantly on the left lane of highway 26. all the cars behind me hit the brakes not to rear end me. my car's engine stopped and slowed down so quickly. it was scary. i tried to pull over to the right side of the highway. once the car was parked, it said that battery saving mode. it would crank up but not start the engine. i called a mobile mechanic over. he checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. he then went under the car and listen the fuel pump and said that it sounds very bad.he had beliefs that i had problems with my fuel system, maybe a broken fuel pump. he read the codes out of car computer and they all were related to the fuel systems. i started doing some online research and found out that jeep grand cherokees has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. then pump does not work properly. upon reading this, i called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. i drove it to a near by gas station and filed up the tank full. i think this car has some sort of faulty design of fuel pump. it will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. when the engine stopped suddenly, the car actually swerved around little bit. this incident could have ended fatally if i was not quick enough. i am writing this to let you gusy know about this flaw about grand cherokee ecodiesels 3.0 engines.

Headrest detachment twice. the headrest on the passenger seat detached during parking, when i was living in indiana in 2017. i fixed it in twin city dodge chrysler in lafayette, in (where i purchased the car in 2014). no collision at all and the headrest just detached for no reason. this is the first detachment. the second detachment is on my driver side headrest. it detached during parking in 2019 september. i brought my car to chapman dodge chrysler jeep in scottsdale, az. the staff there told me the issue was a designing problem of grand cherokee. they used a plastic part in headrest. it is weak and can break off anytime. they said if i fix my driver seat headrest using the same plastics, it can still easily break simply because the plastic thing is too fragile. the staff told me chrysler might recall it very soon and so i keep waiting. it's been november 2020 and still no recall. i want chrysler to fix the problem completely. i do not want to use another weak plastic part that can randomly detach anytime. if the detachment occurs when i am driving 70+ mph, certainly it will kill me and someone else. i am scared of the plastic part and so i am driving without it being fixed, which is really causing my neck problem because it pushes my head several inches forward during driving. i really want the chrysler to recall it as soon as possible, for the safety and health of every customer.

Leather dashboard is coming loose and curling off dash,impeding defroster

My vehicle make and model is under recall for p67 but for some reason my vin was not included but the person i called at chrysler said it should have been and told me file a complaint with you to try to help me. i am a caregiver with this one vehicle for my mom who is handicap and 81. i had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and i cant use it and airbags disabled due to seat belt broken. i had to stop fast and pulled my neck 11/30/20.. please help us get under this recall.p67. i don't have the $ to pay 1,000 to get it fixed when i should have been under the recall with the other 2014 jgc at same mileage when it went out. how did my jeep get missed for this recall? please investigate and help me. i know how have a hurt neck. no protection at all. the seat belt broke when i got in my car weeks ago. i was not in motion and i felt it get loose when i got in. iit was on the floor. it just broke and no retraction. help us please> p67. get me under that recall. many complaints by owners at this same milage is seeing this issue. i am not alone in this issue. it is a defect. i have never had such a defect with any past cars. not even older ones. this is madness. it controls all things like airbags, beeps when seat belts are not on..nothing is working now. it is our primary car. when i hurt my neck on 11/30 driving? it was in motion and of course i have no seat belt that works. a car stopped in front of me fast and i was thrown forward and my neck pulled. look at original complaint 11374883.*dt*jb

I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken. i understand the airbags are tied into it the p67 recall as well. they are not working either and my warning system is no longer telling me my ab or seat belt is not working or on. recall p67 was my model and make jeep but my vin was not included for some reason. i called gm as the recall stated and they said they don't know why my vin was not part of the recall and should have been,. they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle i have and year and model. please, my safety is compromised and i do not have the funds to get this defect fixed. i am the caregiver to my sick 81 yr old handicapped mother and i need safety when carrying my 81 yr old mother around. the passenger side will go next as reported by others on the threads i see. this issue occurred at the mileage others said it did to theirs. 14,000+ as a matter of fact. please, get me under this recall for my jeep gc limited 2014 model. this is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on.. i had it fixed at 550.00 back 2 yrd ago. many other same complaints but no recall. chrysler filed bankruptcy. you are truly, my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred. please help me. i have never had this happen in any of my past cars or my husbands old car or my daughters cars. this is a defect and my families safety is at risk as this is our main vehicle. please help and get me under that recall. i am praying about this , that you will help us to get this defect resolved under p67.

Popped passenger head rest while sitting stationary in the garage.

Sitting at a stoplight the driver side head restraint exploded. car was not moving. was on a city street.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that while driving at various speeds, the automatic emergency braking warning light illuminated. the contact stated that there was no vehicle nearby. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was contacted and informed of the failure. the failure mileage was 58,000.

The drivers side seat belt does not retract when released, causing it to be very loose when buckling up. note: estimate of when this happened is a guess. it was probably happening for a while only slightly and i didn't pay a lot of attention to it. but now it hardly retracts at all.

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the front driver and passenger’s seat belts failed to retract. the contact stated that while driving and depressing the brake pedal, the contact leaned forward and heard a crack. the seat belt became loosened. the vehicle was taken to an independent mechanic and the contact was informed that the seat retractor failed and was to contact a chrysler dealer. the contact called kolosso chrysler jeep dodge ram (2701 w college ave, appleton, wi 54914), and informed the dealer of the failure. the contact was informed that the part needed for the repair was discontinued. the vehicle was not taken to a dealer and was not repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa. the failure mileage was approximately 92,000. the vin was not available. *dt*jb

The seatbelts don’t work . the sunroof gets stuck at times . it’s just multiple problems wrong with this model of jeep .

While parked the rear hatch has recently started to go up almost all the way and then come back down, sometimes very fast other times slowly. it hit me in the back the first time. i called the dealer to inquire about recall r27 / nhtsa 15v-393, they said it was not listed for my vin, the vehicle was built in 3/14 and displays all of the issues listed in that recall.

Vehicle was in motion on a highway when "service shifter" warning came on. lights on shifter go on and off randomly while parked and in motion on highways, city streets. shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. shifter is put in drive (d) and dashboard reads neutral (n). there are delays in shifting between gears and beeping sound comes on. when putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. vehicle has thrusted forward after putting into park while a beeping noise is going off. shifter has not wanted to go into park, or reverse and instead goes into neutral. when shifter has been put into park the engine has made an acceleration noise. shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.

When i attempt to accelerate quickly, the car seems to shift into neutral (although it doesn't display that it is in neutral on the screen) and will not accelerate. the engine still revs when i push the accelerator, but the car acts as if it is in neutral and the car will not accelerate. this problem has occurred several times in my vehicle, and each time i have been traveling at speeds of greater than 40 mph and it has occurred when i have attempted to accelerate quicker than normal, such as when i am merging on to the highway. i believe it is a problem with either the transmission or the computer that operates the transmission.

Tl* the contact owned a 2014 jeep grand cherokee. while driving approximately 65 mph, the contact rear ended a semi truck and drove into a field. the front end of the vehicle caught fire. the fire department extinguished the flames and a police report was filed. there were no injuries. the vehicle was destroyed and towed. the cause of the fire was not determined. the manufacturer was notified of the failure. the vin was not available. the failure mileage was 38,000.

Tl* the contact owns a 2014 jeep grand cherokee. while the vehicle was parked with the engine running, the driver exited the vehicle. after exiting the vehicle, it suddenly began to roll backwards. the vehicle made contact with the driver and a second vehicle. there were no injuries and a police report was not filed. the vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. the software update was performed. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 16v240000 (power train). the contact stated that the vehicle experienced the same failure listed in the recall. the failure mileage was 40,000.

Bad accident side and front no airbags deployment

I see double light sources out my front windshield. this occurs both in the daytime and intensifies at night. this effect is called ghosting and originally i thought my eyesight was going bad so i went to an eye specialist where they said my vision is near perfect. this double light effect goes away in other vehicles such as the wrangler, most likely has something to do with the windshield thickness and angle. this double light is extremely distracting at night and dangerous, also this creates headaches and driver fatigue due to trying to always focus on objects. jeep customer care said that my windshield is out of its 1 year warranty period, however i've had this issue for awhile now, even most likely within the 1 year period. to test if a windshield replacement would fix the ghosting issue, i sat in a brand new 2016 grand cherokee on a dealer lot and it has the exact same ghosting issue. the ghosting problem is a safety concern and should be investigated, or at least driven to have some mitigation to protect the safety of drivers/passengers. technologies exist that can eliminate the ghosting effects and also changing the glass thickness/material can eliminate this issue. jeep customer care has not expressed interest in having chrysler assess the problem or even look into it. chrysler customer care said engineers do not make service visits to dealerships to investigate issues. *tr

Jeep accelerated on its own from 40-67mph i tried to press brake to stop car but it didn't work since the jeep kept on acceleraiting. tried to shift to natural and ride it out but it wouldn't shift it was stuck on accelerating. killed the engine since the brake wasn't stopping the car since it kept on trying to accelerate and since i couldn't shift to natural. jeep has had my car for 2 days and can't find anything wrong with it and claim they have never heard of that issue which is the reason i'm reaching out here.

Adaptive cruise control and collision avoidance did not work properly, and resulted in a collision. i was driving on a highway, relying on the adaptive cruise control and the automatic braking, a feature of collision avoidance. there was a slow down in traffic, and although the system slowed down and applied brake, it did so too late to stop car. as i got too close, i applied steady pressure on the brake, but i still hit the car in front of me, who then hit the car in front of them. no significant damage to either of the other cars, and mine has minor cosmetic damage, and the adaptive cruise control is now not working properly. could have been significantly worse. makes me really question the potential for self-driving cars. *tr

Tl* the contact owns a 2014 jeep grand cherokee. the contact stated that the vehicle accelerated while the brake pedal was depressed. as a result, the contact rear ended another vehicle. the air bags failed to deploy. there were no injuries and a police report was not filed. the vehicle was towed to the dealer. the vehicle was taken to the dealer, but was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 32,000. updated 04/05/17*lj *cn

Fca refuses to do open recalls they claim vehicle was in missouri with 69k miles on it. vehicle is a 1 owner chrysler capital lease return with 29k miles used and seviced in california only. 5 open recalls