2013 KIA SOUL

Car was like new had with only around 40K miles on it.
We were giving a car a jump and Soul caught fire and literally burned to the ground!
Fire department had to come out and put it out! It was remarkable!
And we have the fire on video, the fire department showing up, etc.
It caught fire under the front hood and no one knows why!
We had just paid off the final payment were waiting for title to come in the mail.
Fire was July 24, 2018 at 10:48 am
UNBELIEVABLE! WE HAVE NOT BEEN ABLE TO GET ANY COOPERATION ON THIS OR UNDERSTANDING OF \"WHAT HAPPENED\"!
WE ARE SO GLAD TO SEE YOUR REPORTS!
THANK YOU!
ANGIE BASSO
813-335-4095 -CELL
[email protected]

The vehicle stalled while driving and the engine light was illuminated. the car would crank after sitting for a moment and then the car would stall again while driving. this was very dangerous being that this was in traffic. in february, the car was stalling and when towed to the dealer they diagnosed as having bad gas and to run the gas out of the tank. the engine light did not come on at this time. the charge was $168.00 to diagnose. the same problem is occurring a month later and the dealership responded that in order to diagnose the problem it will cost $420. this appears to be an excessive amount just to diagnose the problem and does not include any repairs. being that the engine is stalling this and the seriousness of this, i would like to bring this to this agency's attention. i am a senior citizen and would hate to think that the dealership is trying to take advantage of a woman who is a senior citizen. the car was in motion on surface streets but also on the highway at one point.

A complaint to kia consumer affairs addressing concerns and issues with my 2013 kia soul in december 2020. the complaint was regarded to excessive oil consumption, low gas mileage,vehicle stalling and shutting down completely while in motion in the highway and faulty engine parts. i initiated a 2nd complaint about same issues in january 2021. prior to all this in 2019 kia had a recall for ecu in which i strongly think is the onset beginning how issues i currently have have resonated into current issues leading up till (present). this year 2021, i called kia consumer addressing issues but rep. stated, there were no engine campaigns or recalls issued at this time and insisted i call the dealership about issues with the vehicle. i called the kia dealership explaining to the service rep. an incident had occurred as i'm driving to work while in motion in ongoing traffic up a highway my car begin to stall like in limp mode and losing powertrain in the engine and shut off completely. while this happened the check engine lights were illuminated as the battery light, oil light and the check engine light were on all at the same time. i tried to start the vehicle but would not start. i called for 911 assistance for immediate help due to car shutting off on me in ongoing traffic. the state agent did not come in time, so dot happened to drive passed and slowed down and come back to help push my vehicle to the right side of the highway to safety. eventually, 911 agent came and i explained everything to him as i called for roadside asst. to come and tow my car to the nearest auto shop. i phone the kia dealership the same day of this incident and explained everything, kia rep. said that's because you show a recall open on your vehicle and need to bring the vehicle in for repairs. ecu knock sensor was told by service mgr. this was the reason car shut down on me. disappointed with kia

While driving my car stalled on me. i pulled over to the side of the road and tried to restart the car it finally restarted i drove it to the nearest gas station. it did not over heat but it was smoking. the check engine light came on. i key it sit for awhile then restarted it and was able to drive it home. it was sluggish and would smoke but it was not over heating. i did the car about 2 miles down the road the car started smoking and then caught on fire

I was driving my car when the inside filled with smoke, i stopped the car in the middle of a busy street and got out and within 20 seconds all the glass blew and my car was completely engulfed in flames. the car was a total loss and kia is not cooperating, they don't even act like they care that their customer almost died and lost everything.

2013 kia soul. consumer writes in regards to nhtsa safety recall 19v120. the consumer stated the vehicle should be included in the recall. the engine needed to be replaced. the catalytic converter and pistons were damaged. the cylinders misfired and oil entered the combustion chamber.

Catalytic converter is failing causing engine and exhaust noise as well as performance issues. diagnostic code appears when computer diagnostics ran. there is recall for this issue for my year, make, and model, but when i search by vin it states there are no recalls for this vehicle.

My car, kia soul 2013, had problems such as 1.car burned oil a gallon every 500-1000 miles 2.car not accelerating properly 3.check engine light po420 and there was a recall about catalytic converter so i went to kia dealer (dtla). i expected them to replace the catalytic converter but they just upgraded ecu. a couple months later, my car died in the middle of mountain road. according to a mechanic, one of engine’s pistons not working and suggested me to replace an engine. i did because i need a car for working. my car now still show code po420. i am afraid that my car will die again from malfunction catalytic converter

The contact owns a 2013 kia soul. the contact stated while driving at various speeds, there was a knocking sound heard. the vehicle was shaking while accelerating and there was a lag before the vehicle accelerate and then stalled. the vehicle was taken to the dealer and diagnosed that the crankshaft sensor was faulty. the crankshaft sensor was replaced. the failure recurred after the vehicle was repaired. the vehicle was taken back to the dealer and diagnosed with engine failure. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure but informed the contact that they would not cover the cost for the engine replacement and they had already initiated a product improvement campaign by installing the knock sensor detection to the vehicle. the failure mileage was 190,000.

Spontaneous paint loss down to the bare metal. yesterday i noticed a large fist-sized paint loss on top of my car above the drivers side. there is no damage to the area just the paint loss out of nowhere. i also noticed a couple of tiny paint losses somewhat near the large loss, which are about 1/2 the size of a peppercorn. i'm confident they will get larger.

The contact owns a 2013 kia soul. the contact stated that there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. the vehicle was taken to the local dealer where it was diagnosed that the engine had misfired and the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but declined the repair due to software update not being updated prior to the failure. the vehicle was included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the failure mileage was 119,784.

The first issue is that the oil light does not come on properly. it would only flicker on occasionally when the oil level began to get low. this is scary to think about not being warned that your car is out of oil and continuing to drive, when the engine could seize. the real issue is that the car is consuming oil. i am going through a quart a week just to keep up. i drive 500-600 miles a week. kia will tell you that adding oil in-between oil changes is normal. there is nothing normal about having to give it this much. the car is not smoking and the car is not leaking. i had it checked by my mechanic, and they replaced the pcv valve. they said this was a long shot, and the next step would be to replace the engine. the valve replacement did little to help the consumption of oil. i know there are other cars in kia's offering that have leaked oil into the pistons, i am thinking this could be one of them.

The contact owns a 2013 kia soul. the contact stated while driving at 55 mph, a loud knocking noise was coming from the engine compartment. the contact stated no warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with the engine needing to be replaced due to metal shavings being found in the oil pan. the vehicle was not repaired. the contact then took the vehicle to a local dealer where it was diagnosed with the engine needing to be replaced. the vehicle was not repaired. the contact was relating the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer had been informed of the failure and informed the contact that they would call him back. the failure mileage was approximately 134,000.

1) wiring harness is malfunctioning causing bulbs to prematurely blow. i’m constantly having to replace turn signal bulbs, headlight bulbs, taillight bulbs and break light bulbs. 2) i’ve read many accounts online that this is a common occurrence in the 2013 kia soul. 3) this put drivers behind me at risk when my tail lights/break lights fail. since they are behind me, i have no idea that they have failed because there’s no warning lights that alert me to the issue. 4) i have left multiple messages at multiple locations and phone numbers for kia and their service departments, for over a month and nobody has returned my phone calls.

My 2013 kia soul has been stalling while idle or at red lights. in addition, sometimes it is difficult to start and i have to attempt several times. lately, once i do start the vehicle and begin to drive, it’s as if the vehicle doesn’t know which gear to maintain. as a result, the car will attempt to “cut off” driving and l literally will have to pull over immediately in attempt to not be hit or run off the road, as the car is practically in neutral by its own choice. also, the “emergency brake” light is on, even though the emergency brake is not being used.

The contact owned a 2013 kia soul. the contact stated while her leaseholder was driving at an undisclosed speed, the check engine warning light illuminated. the contact stated that there were flames coming from the engine compartment. the fire department was called to the scene and extinguished the fire. the vehicle was destroyed. a fire report was filed. the vehicle was towed away from the scene. the cause of the failure was not determined. the local dealer and manufacturer were notified of the failure. the approximate failure mileage was 95,000.

The contact owns a 2013 kia soul. the contact stated while driving at 75 mph, the vehicle began to stall. there were no warning lights illuminated. the contact stated she was able to pull to the side of the road, and the vehicle lost power when it was shifted into park. the contact stated she was able to restart the vehicle after two attempts however, she heard abnormal knocking sounds coming from the engine. the vehicle was towed to the dealer who informed the contact that the vehicle could not be diagnosed nor repaired under nhtsa campaign number: 19v120000 (engine, engine and engine cooling) as it was out of warranty. the vehicle was towed to the residence of the contact's boyfriend. the manufacturer was made aware of the failure and informed the contact that the recall repair for nhtsa campaign number: 19v120000 (engine, engine and engine cooling) could not be completed on the vehicle because the vehicle did not have an extended warranty. the vehicle was not diagnosed nor repaired. the failure mileage was 87,450.

I had a serious issue with my steering yesterday. when i tried to parallel park my car yesterday, i turned the steering wheel both left and right to try and park and then i heard loud clunking noises in both directions until my steering wheel gave to the point where it could turn all the way around without turning the wheels at all. it's my understanding that others with my same year of kia soul are reporting the same and starting in 2014, there was a safety recall. 2013 should be included in the recall because had i been driving, i could have been in a very serious accident.

P420 code bad cat. seems there was a recall for this. can't remember if i got it done but if so got a raw deal.

The contact owns a 2013 kia soul. the contact stated while driving 50 mph, the vehicle lost motive power. the vehicle was restarted however, several functions remained inoperable. the contact stated that the check engine warning light was illuminated. the vehicle was taken to a local mechanic and was diagnosed but not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however, the vin was not included. the manufacturer was informed of the failure but offered no assistance. the failure mileage was approximately 231,000.

My steering wheel is making a loud thudding sound when i turn it to the left or right. it started when i was driving on the highway during a road trip. it feels super unsafe and i’m bringing it to the dealership tomorrow. this seems like it should be a recall from kia and that as car owners, we should not have to pay for this common and serious problem.

Engine locked up on the highway at high speed. we had to get the car off the road very quickly. our mechanic diagnosis was lower bearing failure resulting in a seized engine. no symptoms were noticed before seizing up.

I have a clicking noise in the steering wheel when i’m driving. turning the wheel to left or right it clicks. this is not safe

There is a knocking noise in the steering, there is apparently a recall out for this issue on this make and model with similar years.

The contact owns a 2013 kia soul. the contact stated while driving 55-60 mph, she heard abnormal knocking sounds coming from the engine. the check engine warning light illuminated. the contact stated she continued to drive the vehicle and took the vehicle to the dealer. the dealer diagnosed that the engine had failed and needed to be replaced. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 46,000.

I took my 2013 kia soul into the dealership in rockwall because it had a recall. the dealership states that the problem with my particular car is in fact due to the recall. the engine has seized. the dealership is refusing to do any of the necessary repairs and said that they are no longer responsible for the car as we didn't bring it in a more timely manner. the service department is horrible about returning phone calls and has had the soul since 9/22/2021, they scheduled the repairs, i paid to have it towed to the dealership as they requested. now they are refusing to pay or do any of the repairs.

The contact owns a 2013 kia soul. the contact stated while driving 65 mph, the piston dislocated out of the engine. the contact stated no warning light was illuminated. the contact was able to park on the side of the road. the vehicle was not drivable. the contact towed the vehicle to a family member’s residence. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was 157,914.

The contact's wife owns a 2013 kia soul. the contact stated that while his wife was driving approximately 60-70 mph, the vehicle inadvertently decelerated and stalled. the check engine warning light illuminated. the contact's wife veered to the side of the road but was unable to restart the vehicle after several attempts. the vehicle was towed to the contact's residence and then towed to an independent mechanic who diagnosed that the failure was due to the lack of engine oil and the overheating of the catalytic converter. the manufacturer was made aware of the failure and advised the contact to take vehicle to the dealer for diagnosis to confirm that the failure was related to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the vehicle was taken to the dealer who diagnosed that the engine had failed and needed to be placed. the manufacturer informed the contact that he would be responsible for the cost of the repair as the recall was already closed. a case was opened. the vehicle was not repaired. the approximate failure mileage was 130,000.

The contact owns a 2013 kia soul. the contact stated that the engine was making a tapping sound. there was no warning light illuminated. the vehicle was jerking while idling. the contact who is a certified mechanic diagnosed that the vehicle had a valve tap failure. the vehicle had not been repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 119,000.

Had the car for two months the engine light came on and it locked up to where i couldn’t go past ten mpg. i had it towed to kia of dayton and they won’t fix it.

On a sunday our started to turn off at red lights and stop signs. then a loud pop happened, white smoke came out, and the car died on the interstate. the piston rod had broke and cracked the engine block. we did not even know there was anything going on until the car broke like it did.

Steering system 'clunking' and getting unstable, increasingly 'loose.' called local kia service department about six weeks ago but they never returned my call. contacted live agent online yesterday, hopefully someone will call back. i'm very afraid to drive it.

The contact owns a 2013 kia soul. the contact stated while making a left turn, she heard an abnormal noise from the steering wheel. the contact stated no warning light was illuminated. the contact was able to drive to her destination but noticed the steering noise was progressing. the contact took the vehicle to the local dealer, where it was diagnosed with needing the flexible coupling to be replaced. the vehicle was repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 129,000.

My car is having the exact same problem (engine damage from rod bearing wear) as the issue that triggered recall no 20v-750 in kia forte, which also has the same 2.0l nu gdi engine. my mechanic discovered the problem, which has blown my engine, and i know there is no motive for him to lie about it because he advised me to ask kia to replace the engine and did not attempt to sell me the service himself. i have performed all recommended maintenance on time, and the only previous owner of the car provided documentation of doing the same. i know not many people who buy a kia soul spring for the premium trim with this engine so there may not be many complaints about it yet, but my hope is that the 20v-750 recall will at some point be extended to my car's model and trim as my car has only about 85,000 miles on it.

The contact owns a 2013 kia soul. the contact stated that while driving 55 mph, the vehicle started losing motive power. the contact pulled over to the side of the road prior to the vehicle losing motive power. the vehicle was towed to an independent mechanic and was informed that there were similar vehicles experiencing the same failure. the mechanic notified her of nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the contact then had the vehicle towed to the local dealer and was informed that the repair would be an out-of-pocket expense. the vehicle remained at the dealer unrepaired. the manufacturer was contacted but offered no assistance. the failure mileage was 117,000.

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, the vehicle was making ticking and knocking sounds. upon registering the vehicle on the manufacturer's website, the contact was made aware that the vin was associated with nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the vehicle was taken to two independent mechanics, and both mechanics diagnosed the vehicle with engine failure. the vehicle was then taken to the dealer. the dealer upgraded the catalytic overheating protection engine control unit logic and diagnosed the vehicle with engine rod knock failure. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that they would not honor the recall since the contact was the second owner and the vehicle was out of warranty. the failure mileage was 184,963.

Nearly totalled kia soul 2013, engine lost compression, then stalled. in the middle of highway, preventing me to exit or stop, since brakes dont work when car isn't running.towwed it to dealership, they claim that it's part of recall sc176, which states engine failure, because of defect in motor, yet claim mine isn't part of recall, 19v120000

I believe my catalytic converter. my engine light came on and i took it to autozone and they put it on the tester and they said it was my catalytic converter.

Has a thud while turning the steering wheel left and right at a stop. steering wheel shakes and vibrates when droving over bumpy road or train tracks. steering for now unaffected.

It all started when i thought i received bad gas a couple of months ago after filling my tank up with regular gas from a speedway , it didn't start right away, and that never happened and then it continued to be hard to accelerate, as i drove it. that has happened on 2 other occasions since that incident a couple of months ago i would push the pedal to the floor and the rpm would not move it stayed on zero. the accelerator was resistant to move, but i made it home. spoke a mechanic friend, who's done body work on my car, and thought, as i did, i had bad gas.. suggested, i get the fuel tank flushed and filled, which i did at jiffy lube. i've since put heet in on every fill up, and used premium gas. happened again yesterday am on my way home from work about about 830am. i was stopped at a light, it cut off, i put it in park, and cut it back on, but it was hard to accelerate. i made it home, but now extremely worried, given all the spontaneous fires, and engine problems. it's my only source of transportation, so i'm in desperate need of help.

May, 2021 the check engine light came on. the engine appeared to be sluggish upon acceleration. took vehicle to be serviced at meineke in berlin. nj. they suggested filling tank with high octane gas. they also changed all fluids and filters as well as installed all new spark plugs. engine continued to be sluggish and once again check engine light came on. on 8/24/21 an email was sent by the federal court attaching an information pamphlet regarding a recall in response to a "knock sensor detection system". i immediately attempted to make an appointment with the turnersville, nj kia dealer. i was told they were booked up for 6 to 8 weeks. i made an appointment, but subsequently cancelled when i was able to be seen by keller auto repair on 8/26/21. they diagnosed a "bad ground circuit ". they advised we should take the vehicle to a kia dealer. i was able to get an appointment with cherry hill, nj kia dealer for 8/26/21. i was given a $426.45 invoice to perform recall along with a transmission service purge & fill and drive belt replacement. unfortunately, engine problems were worsening. the vehicle was stalling at every stop sign, traffic light and acceleration. i inquired about the "knock sensor" recall and was told they would submit a claim to kia for engine replacement. claim was denied! vehicle has been rendered as inoperable and unsafe. the vehicle is available for inspection upon request.

The contact owns a 2013 kia soul. the contact stated the engine was making an abnormal knocking sound. the check engine warning light was illuminated. the vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. the vehicle was taken to an independent mechanic who informed the contact that the failure might be due to a piston slap. the manufacturer was notified of the failure and a case was filed. the contact was informed that the vehicle was not covered under nhtsa campaign number: 19v120000 (engine and engine cooling). the failure mileage was approximately 170,000.

I purchased the 2013 kia soul used on 5/22/2021 and shortly afterward discovered water leaking into the front passenger side compartment and evidence that the leak was old. i brought the car to fred anderson kia of raleigh (kiaofraleigh.com) on 6/7/21, 6/25/21, and 7/20/21, and they incorrectly diagnosed the leak as an air conditioner hose. and then, after they replaced the hose, they thought it might be a windshield leak. after the unneeded air conditioner repair, they referred me out for windshield/water leak testing. mcconnell auto glass (mcconnellautoglass.com) determined that the windshield was not leaking. the leak was coming in from substandard factory welding in the car frame. the car has never had frame repair on that side. my attempts to patch the bad weld joints with jd weld caused the leak to continue to move across multiple failing car frame welds. the leak has damaged the interior of the car, grown mold, and exposed the electrical components to failure, rust, and fire. i contacted kia corporation (800 333 4542) on 1/12/22, 1/20/22, and 1/21/22. they have told me that fred anderson kia will not return their outreach calls, and they would refer my case # 14586235 to the district manager for a callback -- which has not happened. they tell me the dm’s name and contact information are secret, so i can not call them. q1: the frame welds. i have covered some of the leaking areas with jd weld, but the welds are unaltered and could be inspected by removing the jd weld. i also took several pictures. the leak is still present. q2: the leak caused interior damage, including mold, and could damage electrical components due to moisture, rust, or fire. q3: fred anderson kia of raleigh verified the leak but could not correctly diagnose it. mcconnell auto glass verified the leak. q4: yes, fred anderson kia of raleigh on 6/7/21, 6/25/21 and 7/20/21 q5: i noticed the wet carpet shortly after i purchased the car, but there is evidence of long-term damage.

Received engine code p0420 - catalyst system efficiency below threshold - bank 1. there is an existing recall nhtsa # 19v120000 ( kia recall sc176), with similar issues and i received a letter from kia to get the recall repaired, but when entering my vin, my vehicle is not on the recall list, and now i believe i am experiencing this recall on my vehicle. if the cat. the converter is clogged it can cause engine failure and possibly a fire in the near future. unfortunately, kia will not repair my vehicle as the vin is not listed. the possible repairs are in the thousands for a new catalytic converter, which i have seen may other customers not get reimbursed if they fix it on their own. i am hoping this can get on their radar to add my car to the recall. my vehicle is a 2013 kia soul (base model 1.6 liter). thank you.

I purchased the 2013 kia soul used on 5/22/2021 and shortly afterward discovered water leaking into the front passenger side compartment and evidence that the leak was old. i brought the car to fred anderson kia of raleigh (kiaofraleigh.com) on 6/7/21, 6/25/21, and 7/20/21, and they incorrectly diagnosed the leak as an air conditioner hose. and then, after they replaced the hose, they thought it might be a windshield leak. after the unneeded air conditioner repair, they referred me out for windshield/water leak testing. mcconnell auto glass (mcconnellautoglass.com) determined that the windshield was not leaking. the leak was coming in from substandard factory welding in the car frame. the car has never had frame repair on that side. my attempts to patch the bad weld joints with jd weld caused the leak to continue to move across multiple failing car frame welds. the leak has damaged the interior of the car, grown mold, and exposed the electrical components to failure, rust, and fire. i contacted kia corporation (800 333 4542) on 1/12/22, 1/20/22, and 1/21/22. they have told me that fred anderson kia will not return their outreach calls, and they would refer my case # 14586235 to the district manager for a callback -- which has not happened. they tell me the dm’s name and contact information are secret, so i can not call them. q1: the frame welds. i have covered some of the leaking areas with jd weld, but the welds are unaltered and could be inspected by removing the jd weld. i also took several pictures. the leak is still present. q2: the leak caused interior damage, including mold, and could damage electrical components due to moisture, rust, or fire. q3: fred anderson kia of raleigh verified the leak but could not correctly diagnose it. mcconnell auto glass verified the leak. q4: yes, fred anderson kia of raleigh on 6/7/21, 6/25/21, and 7/20/21 q5: i noticed the wet carpet shortly after i purchased the car, but there is evidence of long-term damage.

While driving down the highway, or turning around a curve the engine stops. the car can be restarted after it is put un park. not always possible on a busy road.

The contact owns a 2013 kia soul. the contact stated while driving at various speeds, the steering column would make a popping sound. the contact stated there was no warning light illuminated. the vehicle was not taken to a local dealer to be diagnosed. the manufacturer was informed of the failure and informed the contact that the vin was not included in a recall. the failure mileage was approximately 120,000.

The contact owns a 2013 kia soul. the contact stated while driving approximately 60mph when the engine light illuminated and the vehicle lost power. the contact merged to the shoulder of the road. the contact was informed by a passerby that the engine was on fire. the contact then called the fire marshals and the fire was extinguished. a fire report was taken and no injuries were sustained. a police report was not filed. the vehicle was towed to a local dealer and was awaiting a response. upon investigation, the contact associated the failure with, nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however the vin was not included. the manufacturer was informed of failure and told the contact that they were unable to assist. the failure mileage was approximate. 78,000.

Purchased used 2013 kia soul july 2018. june 2019, vehicle was taken to kia dealership for sc176-19v120 ecu logic upgrade. neither catalytic converter nor engine were replaced during recall repair. in 2020, vehicle began consuming oil and poor mileage. no smoke or leak detected. had vehicle inspected by local mechanic, who could not find pooled oil or a leak. suggested replacing pcv valve and had that done, but symptoms persisted. april 2021 engine misfire code p0300 and p0303 for cylinder 3 and multiple cylinder misfires detected. local mechanic also checked for burning oil or leaks. engine made knocking sounds on acceleration. mechanic performed fuel system cleaning, and replaced spark plugs and coils. engine knocking stopped, but loss of oil and poor mileage remained. oct 2021 campaign pi2002a knock sensor software update to ecu was performed by local kia dealership with no other repairs performed. feb 2022, visible oil leaking from beneath car and check engine light. local mechanic diagnosed code p0420 catalyst system efficiency below threshold (bank 1), and heard engine knocking. recommended replace catalytic converter and reprogram ecu for short term fix, followed by engine replacement due to wear and damage from catalytic converter. suggested i contact dealership who performed recall repairs to see about warranty or replacement of engine due to recall repairs failing to correct faulty engine issues.

The contact owns a 2013 kia soul. the contact stated while driving 65 mph, the steering wheel started making an abnormal noise. the contact stated no warning light was illuminated. the contact took the vehicle to the local dealer, where it was diagnosed with needing the plastic bearing bushing to be replaced. the vehicle was not repaired but was pending repairs. the manufacturer had not been informed of the failure. the failure mileage was 104,577.

Took my car in for recall and they said i need an engine but will not replace it free of charge. also the catalaytic converter was clogged and someone tried to take it off to get me home when i broke down on side of road. they won't replace it even though it was malfunctioning and i had to do what i could to get off side of road. they replaced the computer thing but said the engine would be at my cost. can you please help. this is at lancaster kia in pennsylvania.

Car has - low - 41500 miles there is a play in the steering wheel and a " tump- tump" sound can be heard when at a stop and low speeds- while turning the steering wheel.

Unknown

The contact owns a 2013 kia soul. the contact stated while driving approximately 65 mph, the vehicle lunged forward with the check engine warning light illuminated. the contact pulled over safely and had the vehicle towed to her residence. the contact later took the vehicle to the local dealer, where it was diagnosed and determined that there had been engine gouging and the engine needed to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 98,000.

In mid january 2022 i purchased from baba's autos in houston 2013 kia 5 speed 4cyl [xxx] vin. i immediately saw was using oil like 1gal per month. i took to elite auto in feb2022 and they say engine recall on this as piston rings shot why oil blow-by. was caused by a nhtsa safety reacll #19v120000 with recall date 2019-02-21 so i took in on 9mar22 as some outstanding recall items like software update and catalytic check. they said on 9mar22 "no issues" with catalytic converter. less than 3 days later on 12mar22 i broke down driving less than 60 miles to northwest side of houston with code p0240 catalytic inefficiency trying to get to my kids who were broke down from a flat tire near 290 and 610. i towed to clear lake area w/ aaa and on monday 14th had towed over to gay family kia. i was expecting to get a catalytic converter replaced due to the nhtsa safety recall as the damage caused to my 2013 engine but after 2 weeks of waiting on 24mar22 i was told by roy that i would have to pay for the catalytic converter nearly $2k which should be covered under the safety recall. i also should be provided a new engine as existing is sucking oil due to piston ring damage. at the moment, my kia is in the gay family service center and it seems any recall on my vehicle has been zeroed out of the national database even though any catalytic converter upgrades have not been completed. my trust in kia products has been damaged. my trust in gay family kia service center is also damaged as i was stuck without transportation for 2 weeks. and though my vehicle has 139k miles why won't they change out the engine if there is piston ring damage that was caused by their faulty catalytic converter that they don't want to pay to change out even though the nhtsa 19v120000 safety recall clearly states is result of overheating catalytic converters. i don't know who to talk to now as this doesn't seem right. can someone please help me [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

My car without warning started smoking from the hood. i immediately parked the car, popped the hood, and flames starting rising from underneath before i had even exited the vehicle. within 5 minutes of the smoke, my car was completely on fire.

2013 kia soul base model when kia reset engine because catallactic convertor (to show proper mpg) this started shortly after. soul started having fuel levels drop to empty after fueling. with fuel light & engine light coming on. driving a short time fuel gauge then shows correct amount. this is occurring more often, talking with other kia soul owners they have seen it also. i am told sensors in fuel tank will need replaced almost $1000.00 but nothing can be done until lights stay on all time with no gaurentee it will fix problem. both of my souls have this issue, i have 1 soul still on the road, soul 2 was traded in. pictures from a video as event was happening.

The contact owns a 2013 kia soul. the contact stated that while the vehicle was being serviced, the independent mechanic stated that the oil level was low. there were no warning lights illuminated. the mechanic had not performed a diagnostic test; however, the mechanic stated there was oil burning from the tailpipe, which caused the regular low oil. the manufacturer was notified of the failure. the approximate failure mileage was 84,700.

The contact owns a 2013 kia soul. the contact stated that the engine had seized. the tpms warning light was illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was notified but no additional assistance was provided. the contact stated that the failure was related to campaign number: 19v120000 (engine, engine and engine cooling). the approximate failure mileage was 100,000. the vin was not available.

I called the nashua kia dealership spoke to chrissy and she had said they found two recalls on my 2013 kia soul as i was explaining to her the problem she quickly told me that’s another problem she must’ve been in a bad mood or some thing hung up on me i’ve called two places now they gave me the run around very very rude she shouldn’t be working the front desk if she has an attitude and just hangs up on people i’m just trying to get help..

The engine threw a rod while we were on the highway due to the recalled part. our safety was at risk as it was me (23), my husband (27), our two kids ( 2 year old and 4 month old) and my husbands brother (23) in the vehicle when it malfunctioned. we were lucky enough to safely get off the highway without harming ourselves or anyone else. we had the vehicle towed to a shop and they informed us that it threw a rod in the engine but insurance didnt come out. there werent any messages on prior to failure but once it happened a few lights came on. the check engine, oil, and a light that had a steering wheel and an exclamation point by it.

2013 kia soul. consumer writes seeking reimbursement for repairs to a failed catalytic converter. the consumer stated the catalytic converter failed twice in 2 years. the consumer was informed that the may only last for a year or two. the consumer believed the vehicle should be covered under recall 19v120.

The car broke down in concord nc in february 2022 they said it was the catalytic converter and it was on back order. then the end of april they put the part on and the engine locked up. they said to come and get it there was nothing the could do.

My steering wheel just started shaking as i turning a corner .. niw if i go over 60 mph my car wants to jump all over the road.. i’ve been told it’s the steering coupler but a few mechanics.. it dangerous to drive on the freeway.. im afraid i will crash with my 8 month old son in the car..

Steering coupler has failed within the steering system making the steering not as it normally has functioned.

My 2013 kia soul exclaim has turned-off three (3) times in the past 30 days. the first time was on 5/17/22, the car was idling in traffic at a stoplight when it turned-off completely. i had my mom in the front passenger seat, and we were quick to turn on the emergency lights. thankfully, after 60-90 seconds, it restarted, and we were able to continue with the flow of traffic without issue until i tried accelerating, and it sounded like it was stuck between two gears at 40mph. when we were about to idle in traffic, the car felt like it was going to stall/turn off again. we parked in an apartment complex, and checked for leaks but didn’t see any. i scheduled an appointment with firestone complete autocare for the next day, and after a few hours i was able to start the car and head home without issues. on 5/18/22, we took the car to firestone where they checked the battery & other components but readings came back normal. the manager couldnt explain what happened and didn’t feel comfortable changing the battery since readings were normal. i didn’t have any further issues until 6/1/22 when the car was idling, and turned-off again. it still took 60-90 seconds to restart, but no further issues until this morning, 6/4/22. today, the car was idling while at the starbucks drive-thru line when it turned off. this time it took 90-120 seconds to start again, and when i tried to accelerate it began to sputter and felt like it was going to turn off again. i decided to go home, but it would not accelerate up the hill i live on, and ultimately died on the street outside my neighborhood. the car was towed to firestone, and it was suggested to check kia for a recall. nhtsa shows that 2012-2016 kia souls have been recalled for faulty catalytic converters. i called kia service, and the mechanic said that the vin on my vehicle is not recalled, but from what i described, it could be an issue with the catalytic converter. firestone was notified, and will check the engine.

I am the second owner of a 2013 kia soul that was purchased from century 3 kia, in dec of 2015 with approximately 33,000 miles on it. it now has approximately 99,900 miles on it. during the summer of last year, i began to have problems with the car overheating, stalling, and hearing knocking in the engine. my car was burning oil pretty bad (kept having to change the oil) and it smelled like something was burning in my engine so i took it to the dealership where i purchased it. i was afraid it would catch on fire. they ran a diagnostic on it and said that it was the catalytic converter and quoted me a price of around $3,000 to fix it. i asked if there were any recalls for this issue and they said no. about a week later i took it to my mechanic, after doing a diagnostic check he confirmed that the catalytic converter was defective, and he said that my engine sounded pretty bad as well. he told me that he believed there was a recall on my car and advised me to contact kia and ask about it. i called kia and they told me there were no open recalls on my vehicle so i decided to get the least expensive issue taken care of first and had the catalytic converter replaced in july 2021. i became ill shortly after that so the car sat unused for several months. i became ill again with covid in late november and was hospitalized for two weeks, the car sat unused for several more months. in march of 2022, i tried to drive it around the block but had to turn around because the car was very unstable. i towed it back to my mechanic, who told me it was the engine. my kia soul has a 1.6l dohc gdi gamma engine, i noticed that it was the same as the ones that were part of the 2019 recall. i had the same issues with my car as those reported by others. i took very good care of my car and kept up with servicing it. my car should have been included in the recall, it had a faulty catalytic converter which caused my engine to fail. now i'm forced to pay expenses for a car that i can't drive.

I have a kia soul eco. frequently the car will stop. for no apparent reason. it may have to do with the eco feature where the engine turns off when you come to a complete stop. this is very dangerous as it happens randomly and disables the car. i have to turn the engine off and back on to continue.

I got a recall letter in the mail too late! (october 2021) i received recall letter and called my local dealership 5 minutes after reading it & was told to put the letter in my glove box until my car completely broke down december 8th 2021. it was towed and was told it needed spark plugs & an oil chance which i knew wasn't the case. it sat at that dealership for two months with every service advisor giving me the run around and come to find out i'm not the first person. had it towed to a different location where it sat for another two months where i had to fight to get a "goodwill" engine which we still paid almost $4,000 when it should of been for free! i got my car back march 31st 2022 and now my car had failed again! am being told it's something different now & the stealership wants another $1,500 from me! my child has had to miss dr appointments due to this and i've jad enough! kia customer service is incompetent and kia dealership service departments are as well! due to the fact my engine should of been replaced for free like everyone else but someone decided to send me the recall letter late!

Steering coupler bad looked online and the noise my car is making when i go back-and-forth with the steering wheel when the car is turned on but i’m not driving ! makes a clicking noise it also make that noise when i’m driving

Speed control may have misfunctioned. i do not really know. when driving, the car randomly drops down to 5 mph and continues on its own at 5mph. the only way to stop is to turn off the engine. the car is not safe to drive this defect puts me at risk and all the cars following me at risk. this defect has not been independently verified but it is easy to reproduce. check engine was on due to problems with a multitude of engine sensors.

Car wasn’t always turning over right away. when it would, sluggish acceleration meaning gas pedal to floor and slow acceleration. could have caused major accident when crossing traffic or joining traffic. car turned off when at busy intersection twice when idling. could have caused to be rear ended. auto shop cleaned terminal 6. stated if happens again, go to kia to have board replaced

The contact owns a 2013 kia soul. the contact stated that the vehicle had previously been serviced under an unknown campaign for the ecu; however, the failure occurred after the repair was performed. the contact stated that while driving at an undisclosed speed, the vehicle lost motive power. the vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was 158,513.

The vehicle lost power and the engine started smoking followed by a loud knock. i had the vehicle towed to a shop and they determined that it was a rod knock. vehicle has 138000 miles

My 2013 kia soul is having the exact issues as the existing kia/hyundai catalytic converter/piston recall, but my vin is not included in the recall. the car stalled while stopped at a traffic light. we brought it to a local pep boys for service. they alerted us to the existing kia recall.

2013 kia soul randomly turns off. it has 101k miles. no dash or warning lights come on before this happens. then after it turns off an oil can icon, battery icon and a steering wheel icon with exclamation come on the dash and the air is still on, so its on battery power. i have to put it in park, turn off the ignition and ac and restart the car. the second issue that is happening. it is also randomly struggling to start up. i have bought a new battery thinking it was the issue. still it randomly has startup cranking issues. the random engine power off has happened while slowing down to go over a speed bump, while idling at a stop lights and while i tried to engage the reverse to backup. it is also randomly struggling to start after these engine power off events. never consistent. sometimes it starts right up after the power off and others it takes several cranks before it starts. i have to put it in park, turn off the ignition and restart it. i drive 5 miles to work and luckily don't need to go over 35mph to get there, but i shudder to think what could have happened if i was going faster and the engine cuts off. i have had it diagnosed at a non kia reputable mechanic repair shop, where they tested the battery and is shows to be good(should since it is new). since it sounded like an electrical issues they tested and cleaned the power and ground cables. they attached the scan tool and checked all the modules on the vehicle and no diagnostics trouble codes were stored in any of the modules. but the problem continues. i have scheduled another diagnostic with a kia dealership sept 29, 2022 to see if they can figure this out. this is very dangerous as it happens randomly and disables the car. like i mentioned i shudder to think what could of happened the times i was on the highway driving at 60-65mph and the only way to get it turn back on is to put it in park and restart it and hope it starts right away before an accident occurs. not driving til fixed

The contact owns a 2013 kia soul. the contact stated that while her husband was driving 40 mph, there was an abnormal sound before the vehicle stalled. the contact stated there was no warning light illuminated. the driver was able to park safely in a driveway. the vehicle was not drivable. the contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. the vehicle was not repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 122,432.

I was driving doing about 30 mph and hit a boulder and came to complete stop and my air bags did not deploy. and there is another feature vogue or on star that is spouse to call for help did not go off either.

My steering wheel just started shaking as i turning a corner. now, if i go over 60 mph my car wants to jump all over the road. i’ve been told it’s the (mdps) steering coupler by a few mechanics. download the recall letter from kia advising of this and the dealership says my vin is not covered.

My steering wheel is rattling when going around 50-60 mph. when driving on a gravel road the car bounces all over the place when going more than 5 mph. steering functionality is seriously compromised. 60,000 miles, single owner, no wrecks or potholes hit.

The engine on my vehicle stopped working while i was driving on the freeway. i later got my vehicle towed to future kia of clovis to handle the engine recall. when i have the vehicle serviced, they inform me that they could fix the recall, however they would not fix the damage that the recall caused to my engine. they also said that if would have gotten the recall fixed before my engine was damaged, i would have been able to purchase an extended warranty. however my engine would not have been damaged if the recall was repaired prior. they informed me that i would need an entire new engine that would cost around $5000. a former employee that i know personally told me that they are responsible for repairing recall damages as well as the recall and i should not be asked to pay an outrageous amount of money to have a reliable vehicle. now i no longer have transportation due to future kia of clovis failing to repair the recall and the damage.

The contact owns a 2013 kia soul. the contact stated that upon his wife parking the vehicle, a strong fuel odor was coming from both inside and outside the vehicle without warning. upon inspection, his wife discovered fuel spewing underneath the vehicle. the contact was called to the scene and the vehicle was towed to the dealer. the vehicle was diagnosed with a defective high-pressure fuel line that needed to be replaced. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 105,000.

Driving down the freeway, and a fireball exploded out the bottom of the car, according to the driver behind us. the fire department were called out, deemed the car unsafe, and disconnected the fuel line. car towed away.

The contact owns a 2013 kia soul. the contact stated the check engine warning light illuminated. the contact stated that the vehicle was included in nhtsa campaign: 19v120000 (engine, engine and engine cooling) for which the catalytic converter was replaced. after the repair the vehicle began to drive sluggishly with the check engine warning light illuminated. the contact returned the vehicle to the dealer who replaced the catalytic converter, spark plugs, and exhaust pipe. the failure persisted. the contact stated that the vehicle failed to exceed 10 mph while driving. the vehicle had not been repaired. the manufacturer was made aware of the failure but had not yet approved the engine replacement. the approximate failure mileage was 30,000.

Nothing has ever been wrong with my 2013 kia soul. love this car! but less than 1 mile from home it started jumping and died. i have never once known about a recall. when it was looked at by mechanic, i was told the engine was blown due to possible head gasket, oil leaking out, etc. i have a rare terminal disease and can’t afford a new engine! my husband of 20 years left me, i am fixing to having cancer surgery and now to learn i have no car? i can’t take anymore! my local kia dealships said recall was too old. i don’t have any idea what i’m going to do now! maybe the surgery won’t go well….because right now, i could care less if i die because i have no life, no husband, no car…….

The contact owns a 2013 kia soul. the contact stated while driving 45 mph, the check engine warning light illuminated. the vehicle was taken to the dealer and stated that it might be the catalytic converter. the vehicle was taken to an independent mechanic for diagnostic testing, and the mechanic stated that the catalytic converter needed to be replaced. the dealer was contacted and stated that the vehicle was previously repaired under nhtsa campaign number: 19v120000 (engine, engine and engine cooling). there was no additional assistance provided. the manufacturer was contacted and informed of the failure but provided no assistance. the failure mileage was 123,000.

Driving on the highway when my car started making a popping sound, no lights came on on the dash we pulled over thinking it was the tire, we pulled over just in time the car cut off completly while we were still moving towards an exit. car had plenty of oil plenty of water everything was up-to-date besides of steering coupler. tried cutting the engine back on and it started smoking and wouldn't cut back on or it would stall out. if we didn't hear that noise a few seconds sooner we would have gotten to a terrible accident on a 4 lane highway, which we were all the way on the far left side before the engine cut out. there was no problems prior to any of this it just happened randomly

The catalytic converter is damaged, soon the engin could fail, and there is a recall on the catalytic converter for this car type and model and year. it has all the symptoms that the converter is damaged, tried to liquid to fix it it did not work it is available for inspection no risk yet, inspected and problem was confirmed engine light is on

2013 kia soul. consumer writes in regard to illuminated check engine light. the vehicle is sluggish and has blue smoke coming from the exhaust and won't hold oil for any period of time.

My engine failed and i thankfully was able to get my car to my mechanic but had i not, i could have stalled on the highway and caused a car accident.

I was involved in a car accident where a truck pulled out in front of me causing me to hit him in his side with the front passenger side of my car resulting in the car to roll two times. as a result of the airbags not deploying the windshield came into the car causing lacerations to the face of the passenger and as the car was rolling his right arm was out of the window causing him to have to have staples put in his arm and the skin on his hand was gone both driver and passenger had concussions and i feel that these injuries could have been avoided if the airbags (front and side ) were to deploy !

Check engine light came on and was showing issues with the camshaft and crankshaft sensors. i took it to the dealership where i purchased the car and they told me there was sludge built up due to lack of maintenance (regular oil changes). i have proof of regular oil changes being done. they told me there are no recalls (there is an open investigation on my make and model) and i would have to pay for a new engine which costs more than the car is worth.

Engine loses power and then stops now car won't start catalytic converter the gas cap the 02 censorand the throttle body

The contact owns a 2013 kia soul. the contact stated while driving 75 mph, the vehicle made an abnormally loud sound. the contact veered to the side of the road. there was no warning light illuminated. upon inspecting the vehicle, she noticed that a significant amount of engine oil was leaking underneath the engine onto the ground. the vehicle was towed to a gas station and was then towed to the residence. the dealer was notified of the failure and informed the contact that she would be responsible for repairing the vehicle as she failed to repair the vehicle under unknown service campaigns that had been sent to her. however, the contact had not received the notifications. the manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. the failure mileage was approximately 143,000.

My engine been making noise past two years

Rear hatch glass shattered randomly out of no where. no impact to the glass or others around to cause it. others safety was at risk due to glass falling off the car as i was driving. my safety was jeopardized due to when it happened as i was driving, i jumped and drove left of center.

The contact owns a 2013 kia soul. the contact stated that on several occasions while driving at undisclosed speeds, the vehicle hesitated. the contact also stated that while shifting into drive, the engine revved but the vehicle failed to respond. additionally, the contact stated that on several occasions the engine overheated and was consuming excessive amounts of engine oil. the check engine warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter needed to be replaced. the vehicle was not repaired. the contact referenced the nhtsa campaign number: 19v120000 (engine and engine cooling) however, the dealer was notified of the failure and the contact was informed that due to the previous update performed, the recall could not be applied to the vin. the manufacturer was notified of the failure and the contact was advised to have the vehicle to be diagnosed. the failure mileage was approximately 144,000.

Check engine light came on again after kia burlington claim repairs was done and closed out repairs. diagnostic code is p0420. first report was filed in 11/22, service manager at kia burlington refused to address recall issues on my car and states “not her problem” and she can not help me. second and last complaint was filled on 2/9/23. service manager at kia burlington refused to address recall on my car or give diagnostic on my car. her colleagues states “she transferred my files to greesboro kia, for my home dealership”. i am (zuria) is unclear why. in addition, her other colleague stated “she doesn’t want to help me because i am african american”. however, i did witness her on 2/9/23. come out and speak to caucasian person, while telling her peer she did not have to speak to me regarding my recall on my kia soul 2013. her behavior as a service manager is unacceptable. had to drive two hours away to get help with my recall on 2/9/23. i’m disgusted with service at kia burlington. open safety recall check february 22, 2019 19v120000 february 22, 2019 19v120000 december 29, 2014 14v822000 engine kia motors america (kia) is recalling certain 2012-2016 kia soul vehicles equipped with 1.6l gasoline direct injection (gdi) engines. high exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine’s pistons and possible piston connecting rod failure. engine and engine cooling:exhaust system:emission control:catalytic convertor kia motors america (kia) is recalling certain 2012-2016 kia soul vehicles equipped with 1.6l gasoline direct injection (gdi) engines. high exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine’s pistons and possible piston connecting rod failure. structure:body:roof and pillars kia motors america (kia) is

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound and overheated. additionally, when the accelerator pedal was depressed, the vehicle failed to accelerate as needed. the vehicle was towed to an independent mechanic to be diagnosed. the mechanic retrieved an unknown fault code. the vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 135,000.

My 2013 kia soul was diagnosed with engine failure. my mechanic stated no trouble codes, all fluids full. no diagnostic codes at all. at above 30 mph my vehicle blows black smoke. my mechanic found kia tsb 222 excessive oil consumption. he wrote up that he warned me not to drive vehicle and have towed to kia dealer. contacted kia dealer and was told my vehicle not covered as i was second owner. the vehicle had 105302 miles when i bought it in may 2021 and currently has 112446 as of today. there is a class action lawsuit pending on these issues. it shouldn't matter who the owner is when an engine fails because of defective workmanship. kia is aware of this specific problem and are doing everything they can to not make it right by the consumer. this recall should encompass all vehicles with the defect. this is not some recall for a window seal that falls out. this renders the vehicle completely useless and valuable only as scrap. imagine all the people who did everything right and now have no vehicle due to an issue over which they had no control.

The contact owns a 2013 kia soul. the contact stated while starting the vehicle, the contact heard an abnormal knocking sound. there were no warning lights illuminated. the vehicle was taken to an unknown local dealer where it was diagnosed with a rod bearing knock. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer was not contacted. the approximate failure mileage was 137,000.

The contact owns a 2013 kia soul. the contact stated that the vehicle was experiencing excessive oil consumption and was making abnormal knocking sounds intermittently while driving at various speeds. the check engine warning light was illuminated. the vehicle was taken to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however, the vin was not included. additionally, the contact stated while driving 70 mph, the vehicle decelerated unintendedly. the contact depressed the accelerator pedal, but the vehicle failed to respond. the check engine warning light was illuminated. the contact turned on the hazards lights and exited the highway. the contact coasted the vehicle to the shoulder of the roadway. the contact then pushed the vehicle to a gas station with the assistance of bystanders. the vehicle was then towed to the residence. the vehicle was not repaired. the manufacturer was notified of the failure and a case was opened. the failure mileage was approximately 113,956.

Vehicle traveled down i-65 normal cruising. had a check engine light illuminated. code pulled as a p0420 diagnosed for catalytic converter. because of this code, the oxygen sensors eventually went out. sensors were replaced. two months later the code for o2 sensors being bad came again. vehicle was seen by another driver on right side with flames showing under the engine while driving. from there, a noise was heard, seen later as a hole made in the bottom of the cast iron block. vehicle was pulled to the side of the road. i had gotten out to pop the hood, where white smoke was fuming from. then i seen flames arise and grabbed all personal belongings fearing the worst (explosion). flames simmered down after 1 hour passed. engine was not started but with a hole in the bottom, fear of a rod being slung is scary.

Steering wheel makes a rattling sound when i drive. i would like to know if this is a safety risk? the vehicle has not been inspected by the manufacturer. warning light come on.

The contact owns a 2013 kia soul. the contact stated while driving and making turns, the vehicle made abnormal popping sounds. the vehicle was taken to the dealer where the flex coupler was replaced. additionally, the contact stated while driving at various speeds, the engine was making abnormal knocking sounds. the check engine warning light was illuminated. the vehicle was taken to the dealer several times. the dealer completed an oil change and serviced the fuel system; however, the failure persisted. the vehicle was taken to the dealer, where it was diagnosed that there was excessive clearance in the rod bearing. the dealer replaced the short block and all gaskets; however, the failure persisted. the contact later received notification of nhtsa campaign number: 19v120000 (engine, engine and engine cooling) and the vehicle was taken to the dealer for the recall repair. the dealer replaced the engine; however, the check engine warning light remained illuminated. the vehicle was taken back to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. the contact related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling) as the catalytic converter was never replaced under the recall. the dealer informed the contact that she would be charged for the repair. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 100,000.

Catalytic converter is going out. although apparently there was no recall for my car in particular but there has been a recall for the converter overheating and damaging the engine. car no longer goes over 40 mph; meaning i can no longer use the freeway. oil light comes on at least twice a month. even after a oil change it comes right back on. check engine light never goes off. piston rod is damaged which then contributes to a oil leak. this has been happening over a 6 month time span. i call myself fixing one thing then something else more detrimental breaks.

I have been having major battery issues switching out my batteries and them going out fast. also when i'm driving my car shakes when it goes above 60 miles per hour, also when i change gears i noticed i get a hard thump when i change my gears. the electrical in the car sometimes it goes off and on my radio has completely went out it comes on when it wants. cruise control when i put it on sometimes just cuts off when i'm driving. engine runs kind of rough when i first got my car everything was smooth but after 6 years i noticed everything started running the little rough.

Took car to dealership for a safety recall. after picking up the car the engine light was on, i immediately called them and was told to take car back. after two weeks of checking my car , they call and tell me that it's the catalyctic converter was faulty. this same dealership had fixed that catalyctic converter recall previously. now they want me to pay to have it fixed.

My steering wheel is so loose that i am afraid to drive my car. this is a recent problem in the last month.

The contact owns a 2013 kia soul. the contact stated that while driving at various speeds, the check engine light would appear on the instrument panel. the contact then received a recall notification for nhtsa campaign number: 19v120000(engine, engine, and engine cooling). the contact took the vehicle to a dealer where the recall was serviced; however, the check engine soon after the recall repair. while driving at 55 mph, a fellow motorist flagged the contact down to alert her that a fire had started from underneath the vehicle. the flame had died out once the contact pulled over and exited the vehicle. the contact suffered no injuries and a fire report was not filed. due to the failure, the vehicle was towed to her home. the manufacturer was notified of the failure but offered no further assistance. the vehicle had yet to be serviced. the failure mileage was approximately 205,000.

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, the steering wheel made an abnormal sound and the vehicle lost power steering assist. the vehicle was taken to an independent mechanic, where an unknown part was repaired, and the mechanic informed the contact that the vehicle was unsafe to drive. the failure recurred, and the vehicle was taken to a second independent mechanic, where an unknown repair was performed; however, the failure recurred. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

Smoke from exhaust, randomly losing power, randomly struggling to start and accelerate

The contact owns a 2013 kia soul. the contact stated that while his daughter was driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. the vehicle was able to be restarted. the vehicle was taken to the dealer, where it was determined that the engine and catalytic converter needed to be replaced. the dealer confirmed that the vin was included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however, the dealer declined to perform the recall repair and the engine replacement due to the warranty being expired. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure and a case was opened. the failure mileage was approximately 128,000.

The 2.0 engine of the kia 2013 soul seems to have to same problem as the kia 2013 soul with the 1.4 engine which was recall due to the crankshaft teeth getting damaged and engine get damaged due to the same recall of the 1.4 engine. 2.0 engine should also be added to the recall. puts the drivers at risk of death as it can catch on fire like the 1.4 engine. vehicle was expected by a mechanic after the engine light came on and described the same as the 1.4 engine recall.

In december 2022, my 2013 kia soul was broken into. there was a trend on tik tok showing how easy it was to break into kia and hyundai. my kia soul was in the shop for over a month getting fixed. while driving home on i-95 the kia soul broke down, it shut off and had to be towed back to the shop. when the shop called back and told me what the issue was, they said the engine was done. i looked up on the recall website seeing if the engine was on the recall list, it said it was not. there are 4 kia soul engines on the list but mine is not. i contacted kia about the issue, they said since i am not the 1st owner, the 10 year 100,000 mile warranty was a void. i only got 5 years 50,000 miles. how are customers getting new engines with the same issue & this soul isn't

Engine bad sound. engine knocking noise. no crash was issued. the strange sound appeared one day and engine seems to have inside damage for unknown reason.

The contact owns a 2013 kia soul. the contact stated that the vehicle was taken to an independent mechanic for an oil change; however, the contact stated that after the oil change was performed; while driving at an undisclosed speed, he heard an abnormal pop underneath the hood and then the vehicle stalled. the contact stated that he was able to restart the vehicle. the check engine warning light illuminated. the vehicle was taken back to the independent mechanic where the contact was informed by the technician of an engine oil leak that was unmentioned at the time of the oil change. the vehicle was not repaired. the dealer was not notified of the failure. the manufacturer was notified of the failure and the contact was informed that the mileage was over the warranty coverage. the failure mileage was approximately 129,890.

The recall #19v120 states that engine damage may occur do to this recall & that in that case kia would repair the engine at no cost to me. my car has the same engine damage that they refer to & also has recall open. i took to a kia dealer & they confirmed that the engine has a bad connecting rod but like stated can happen but kia will not cover it because recall was not performed soon enough. they state in their recall information that this is what can happen & that it is inclusive of the recall but then say they will not cover? i'm confused. is this acceptable for recalls. then they do not understand why people do not want to take their time to take a car back in for a recall because its just a waste of your time & then the dealer wants to upsell you on something they say they saw when perfoming the recall.

Unknown tbd

My vehicle is involved in the vulnerable kia's lack of a theft immobilizer. i just contacted kia service to make an appointment for the software update and was advised that my vehicle is not listed on the recall list though i was eligible for a steering wheel lock. i purchased a steering wheel lock in early 2022 because of the news of the kia vehicle vulnerability due to the tiktok theft instruction video. how can kia offer recall/software upgrades and exclude the 2013 kia soul+? i really would like an explanation. thank you.

While driving vehicle speed becomes disrupted and inconsistent regardless of pressure on accelerator. engine rods are knocking and dealer determined that a new engine is needed. kia was contacted by dealer as this is the same problem as other engine models in this kia manufacture year but kia denied request to replace as a defective engine.

The contact owns a 2013 kia soul. the contact stated while driving approximately 70 mph, the vehicle started to lose motive power. the contact stated that she depressed the accelerator pedal and the vehicle continued to lose motive power. the contact stated that the check engine warning was illuminated and flashing. the contact stated that the failure reoccurred. the contact had taken the vehicle to a local independent mechanic where it was diagnosed and determined that the spark plugs and o2 sensor needed to be replaced. the vehicle was repaired; however, the failure reoccurred. the contact researched and related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling) which was repaired on the vehicle in 2021. the manufacturer had been informed of the failure. the failure mileage was approximately 150,000.

The brake lights go out all the time. they work one day and then not the next. this is a known issue with kia vehicles. apparently this is a wide spread issue that effects many kia brand cars not just the soul model that i drive. i have people stop me saying they did not see my brake lights come on at all when i obviously had to. why hasn't this been a recall? this is a problem that could end in fatalities.

I was driving along the street when the engine went dead. i shifted into neutral, cranked the engine and restarted the engine. i almost got hit. this has now happened several times with myself and other drivers.

My 2013 kia soul has been attempted to be stolen twice. my passenger side window was broken out with the intent to steal my car right from my driveway due to the tick tok challenge that has been going around and a month later the steering column was ripped apart in my drive way with the intent to steal it a 2nd time due to my vehicle not having an immobilizer. my safety as well as the safety of my entire family and that of all of my neighbors was put at risk with both attempts as we caught them in the act the first time… and the 2nd time but we didn’t realize it until later when we discovered the steering column ripped apart. this is my only vehicle, i do not have the means to replace it or to buy another one. why aren’t these cars being recalled? the public should not be on the hook for replacing windows and steering columns because of a companies short comings. i did not recently buy my car, i’ve had it since 2017 and had i been aware of this issue, i most definitely would have bought a different car!

The contact owns a 2013 kia soul. the contact stated while driving 65 mph, the sunroof shattered without impact. the contact stated no warning light was illuminated. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 214,000.

Brake light not working. everything is good to the relay switch in the dash. all turn signal and parking lights work.

My engine light is on. second, i hear a noise when i turn my steering wheel.

P 195 / 65 r 15 there seems to be an issue with the tires (4) staying inflated my safety was put at risk because vehicle wobbles when i get to a certain speed and i have to constantly put air in the tire daily the problem has been reported to carmax in stockbridge ga the mechanic has inspected the tires i did not get any warnings about the tire pressure until after i put the spare on the vehicle then the low tire pressure sensor came on the date is unknown

The first issue took place in september 2022 when someone tried to steal the catalytic converter off of my car, i took it in to be replaced. shortly after i started having engine issues, the engine light start flashing numerous times over a few week span and i had taken it into the waikem (now diehl) dealership in massillon, and first they thought it was the spark plugs and replaced those, then had the same issue less than a week later, and then said the engine seized up and needed replaced. i was without my car for a total of over two months altogether, because then after i had it replaced, i had the same issue again, a week later and it was the ignition coils that needed replaced. this was right before christmas in december 2022. after about two months. i began having issues again. it was one evap issue after another with the check engine light on again many times. i took it in, had the purge valve replaced, then a month later, had another issue, and had the filters replaced, then a month later, another issue, this time the purge valve again. then we thought we fixed it last week, but now same issue again. i have had nothing but issues with this vehicle since last year and i am very upset, because i have lost all confidence in my vehicle. it is one issue after another. now the fuel gauge is flashing that it is empty, even though i filled up my tank yesterday, this has been the same ongoing issue for three weeks now and no resolution, with the check engine light on. i just want a working vehicle. i have children. i need it to be safe and reliable.

Steering feels unstable. knocking noise near steering gear box when turning wheel and steering feels sloppy.

Car’s check engine and oil light came in and flickered. went to get an oil change and have them check the car. i turned the car off when i got there. when i went to start the car to wind the windows down, the mechanic saw sparks, i saw smoke coming out of the engine and he yelled for me to stop trying to start it. we opened the hood, tried again and the same thing happened - almost caught on fire. now, the engine won’t turn over. he said the battery is good. he said the engine is done.

What component or system failed or malfunctioned, and is it available for inspection upon request? mdsp, steering wheel. the steering wheel makes a loud click/clang sound when turning the wheel right or left. this occurs when car is in parking or moving condition. yes, it is available upon request. how was your safety or the safety of others put at risk? my teenage son (high school) and wife are the main drivers and are now very concerned about their safety. has the problem been reproduced or confirmed by a dealer or independent service center? no not yet. kia has informed us that the 10 yr extended warranty has expired and they will not be able to cover this issue. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no not yet. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no.

Uvo infotainment system speakers not working. radio works, but the only thing you can hear is the beep of the buttons when you push them on the screen. it keeps resetting itself as well.

Steering coupler is going out. kia will not cover repair even though it covers 10 years and unlimited miles.

Our 2013 kia soul accelerated on its own at a sonic drive-in restaurant. first ran into a brick wall and then when put in reverse, it continued at accelerated speed until it came to a stop. nobody injured - just the car. afterward i did some research and found it has been a problem with various makes and models of kias.

My 2013 kia soul does not currently have a recall issued for it, but there is a known steering problem that has resulted in 345,000 kia souls being recalled. the recall starts with models manufactured in 2013, and yet my model has been excluded. the recall that was issued affects souls manufactured for the 2014, 2015, and 2016 model years, spanning manufacture dates from july 21, 2013 though september 30, 2015. warning signs of an impending failure could be a clunking noise from the steering rack when turning. my 2013 kia soul has been experiencing this same clunking noise that has been increasing in severity and causing issues with steering. i am extremely concerned about the safety of driving a car with known steering issues. when i contacted my kia dealer directly about this concern, they said that the recall wasn't issued for my vin number. the issue appears to be prevalent for kia souls dating back further to 2012, as i have researched to see if others have experienced the same or similar issue. i have attached screenshots of other consumers who have experienced this issue and were also not included in the recall years. there were no warning lamps or messages and the issue has gotten progressively worse, and much more severe, over the past few weeks.

The steering on my 2013 kia soul makes a clunking noise when steering left or right. the steering feels very unstable while driving. if i reach 75 mph the steering gets very noisy and loose. i’m now afraid to drive the vehicle. upon researching this issue, i found that i am not the only one experiencing this problem. i haven’t taken it to a dealer as of yet. i wanted to see if there was a recall on it. there has been no warning lamps or messages appearing.

Engine rod bearings loose torque and piston break make a hole into block, i fix the engine but my cat converter failed

I had and oil change refused because the dip stick showed no oil. i had to add an additional oil of 2.5 quarts to get the oil change done at another service center. there was no visible oil leeks. the 1.6l engine burned thru the oil in 3000 miles. my odometer reads 96361 miles.

The contact owns a 2013 kia soul. the contact stated while driving approximately 40-45 mph, the vehicle stalled in traffic. while driving the following day, the vehicle stalled again. there were no warning lights illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the contact stated that the failure was related to nhtsa campaign number: 19v120000 (engine, engine, and engine cooling). the failure mileage was approximately 136,000.

About 3 months ago my steering wheel started rattling and continues to get worse i haven’t had it looked at yet but i think i need to also my dash lights come off and on all the time do you think i have a problem

My mdps steering wheel coupler has completely failed. i never recieved a letter from kia and only found out they had a warranty extension through searching the web to see what the horrible noise and play in my steering wheel was. i dont qualify for this extension by 9 months. i purchased my car 1/2013 and that puts me past the 10 year mark. i see kia has extended this warranty to 15 years/150,000 miles on the newer cars with the same mileage, is there a chance they will do it with the souls or have they and maybe i am missing it.

The contact owns a 2013 kia soul. the contact stated while driving 60 mph, the vehicle overheated and started losing motive power. the check engine warning light was illuminated. the contact stated that she exited the expressway and pulled to the side of the road until the vehicle cooled down. the contact continued driving; however, after 10 minutes of driving the failure recurred. the contact stated that the failure recurred several times while driving, and the contact pulled to the side of the road each time. the contact was able to drive to the residence. the vehicle was awaiting to be towed to the dealer. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed nor repaired. the failure mileage was 159,203.

The check engine light has been on about a few weeks. while driving on the highway at approx 65 miles per hour my car started losing power and the temperature gauge indicator went to "h". i pulled off the highway and noticed a burning smell and smoke coming from the hood. i waited about 10 minutes then got back on the road again the temperature gauge began to rise to "h". i pulled off several things before reaching home. the next day the car was towed to hollywood kia. my car has been at the shop for 2 weeks. i was giving a repair bill of $1500. i need help please and can't afford to pay for the repairs. respectfully, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

My whole engine will shake and it turns off randomly when stopped. also, while car is on it will shake the engine which causes it to shake the whole car. my car will shake so bad i have to put my foot on the break hard for it not to move while the jumping is happening.

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the engine compartment. no warning lights were illuminated. the vehicle was taken to the dealer, who was unable to determine the cause of the sound coming from the engine. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 23v652000 (service brakes, hydraulic), and the vin was included, but parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the failure mileage was 130,000. vin tool confirms parts not available.

Stering wheel makes a load clacking sound also lots of slack in the wheel git alignment twice and still making the sound and drifts to the right and steering wheel shakes when driving and breaking.

Unknown, i was just sitting at a red light and my back glass just shattered out of nowhere, i got out and looked to see if anything hit but there wasn’t a sign, i feel very unsafe in this vehicle between the recall and now my back window just shattering

Steering coupler needs replaced per dealership. vehicle has 72,000 miles only. no recall notice received. one owner. i feel they could replace an expensive item less than $550. goodwill

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic). the contact stated that while driving at approximately 25 mph, he observed smoke coming from the engine compartment. the vehicle was steered to the side of the road to cool down. the vehicle was then taken to a dealer where it was diagnosed that the cylinder head exhaust valve had failed, and the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 67,461.

The contact owns a 2010 hyundai elantra. the contact received notification of nhtsa campaign number: 23v652000 (service brake, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

I’ve had the steering slip several times and recently the steering coupler went out causing loose, bumpy steering and a popping sound when turning.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

There has been multiple incidents the first time the car started jumping and smoking on 12/7/2022 i had it put in the shop and they said it was 2 oxygen sensors and crank position sensor after that repair the ac goes out completely. so it drove fine for a couple months then started jumping in middle of interstate again and check engine light came on so i pull off interstate before i got hit it dropped speed and wanted to keep shutting off didn't want to pick up speed so got it checked out again they changed out spark plugs, air filter and catalytic converter also not to mention tow bill. then thinking everything should be took care of after that no for the third time after being exhausted of repairs on a over paid car i was on interstate again on 11/21/2023 i was going 65mph when all of a sudden my battery light, ! light came on and service engine light all lights started flashing so i barely made it off interstate when my car started jumping so i pull over and steering was getting hard to turn as the car shuts off and leaves me stranded once again with a towing bill and another shop they replaced the alternator,ignition coil,fuel pump,spark plugs again,bolt flang,fuel pressure sensor,cop coil,high pressure sensor,battery. it's been costly and for how long before something happens again for a car that i'm paying twice the amount it's worth.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the defroster and air conditioning failed to turn off. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the issue. the approximate failure mileage was 72,000. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owned a 2013 kia soul. the contact stated that while driving at approximately 45 mph, there was an abnormal rattling noise coming from the rear of the vehicle. an odor of smoke began to emit into the cabin of the vehicle then smoke entered into the cabin of the vehicle. there were no warning lights illuminated. the contact vision of the roadway was impaired due to the excessive smoke. as a result, the contact crashed into a curb where the vehicle came to a stop and she was able to exit the vehicle. the vehicle then caught on fire. the fire department extinguished the fire and filed a fire report. the origin of the fire was unknown. the vehicle was towed and deemed totaled. there were no injuries or medical attention needed. there were warning lights illuminated. the manufacturer was not made aware of the failure. the failure mileage was unknown.

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating. the abs and check engine warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. after investigating the failure, the contact related the failure to nhtsa campaign number: 23v652000 (service brakes, hydraulic). the vin was included but parts were not yet available. the manufacturer was not notified of the failure. the failure mileage was 140,000.

I bought my kia 1 year ago. when i bought it i was told the transmission needed a software update and that’s why it shifts so hard. took it to kia dealer and they installed. didn’t fix the problem. took to two other mechanics and had the transmission replaced and it’s still shifting so hard that your whole body jerks forward. nobody can figure out what is wrong with it. also smells like something is burning or melting quite often.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

Excessive oil consumption, burning a quart of oil a week. mechanic looked my car there aren't any oil leaks, said car is burning oil.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. the contact stated that after accelerating to 40 mph, the vehicle failed to exceed 40 mph. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 125,000. vin tool confirms parts not available.

The dealer originally said it was the steering coupler that was bad and needed replaced for $2000. then they call back two weeks later to say the steering assist motor was bad and it needs to be replaced for an additional $2400. still waiting for the parts and repairs. i see many other complaints on the steering, should this be a recall?

The recall for my vehicle happened weeks ago and there is still no solution. this is a fire hazard and the only vehicle i own. i need this fixed asap

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had experienced a failure. the contact had noticed that the check engine light was illuminated while driving at approximately 60 mph. the contact stated as he was waiting to enter his place of employment through a security gate to his parking lot, the contact stated he smelled a burning odor and then noticed that smoke was being emitted from under the hood. the contact entered the parking lot, drove the vehicle to a maintenance shed inside the parking lot, and opened the hood he observed that flames had engulfed the engine compartment. the contact stated that he tried to extinguish the flames using a handheld fire extinguisher but the flames were not extinguished. the contact stated that the fire department arrived and extinguished the fire using water. the contact stated that the fire was contained in the engine compartment only. the contact stated that he had his vehicle towed to his residence and had not been taken to a dealer or repair shop. the vehicle was not repaired. the manufacturer was made aware. the failure mileage was unknown. vin tool confirms parts not yet available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however the part to do the recall repair was not yet available. the contact stated while driving 30 mph and accelerating to merge into traffic, the check engine warning light and several unknown warning lights illuminated, and the vehicle decelerated. the contact was able to drive the vehicle to the residence. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was contacted. the manufacturer was made aware of the issue. the failure mileage was 159,198. vin tool confirms parts not available.

I looked it up. it's called the steering coupler. the manufacturer is aware of the problem but i was never notified about it before the warranty ran out august 2023. now it affects the steering. here is a service notice that i found online if that helps: tsb id: 10159268. thank you

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted, and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

My steering coupler is bad

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated while driving 10 mph, the mil warning light was illuminated. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted, and it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Informed of fire risk by kia, informed of planned resolution (replacement of fuses), however to date there is no resolution available because they dont have the part. fuses are common off the shelf items. the delay is unacceptable, especially in light of the recommendation to park the car outside when there is also an issue of theft because they failed to included even the most basic anti-theft tech.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact stated that the vehicle was parked overnight and the following morning after approaching the vehicle, the contact became aware that the passenger’s side door and seat were burned. there were no warning lights illuminated. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 150,000.

The contact owns a 2013 kia soul. the contact stated that after arriving to her destination and upon attempting to restart the vehicle, the vehicle failed to start immediately. after starting the vehicle and driving at an undisclosed speed, the vehicle inadvertently lost motive power. the contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. the check engine warning light was illuminated. the vehicle was taken to an independent mechanic, who was unable to determine the failure. the vehicle was then taken to the dealer, who diagnosed failures with the exhaust system, including the catalytic converter and pcv valve. after investigating the failure, the contact related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling) but the vin was not included. the manufacturer was notified of the failure, and a case was opened. the failure mileage was 145,000.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated while driving and depressing the accelerator pedal, the vehicle hesitated to respond. additionally, the tachometer was inoperable. the contact stated that the failure had been recurring while driving. the check engine warning light was illuminated. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was 110,000. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

Steering coupler failure causes excessive vibration and notchiness in the steering. kia informs me that this was covered by an extended warranty which expired in january 2023. i believe this to be a serious safety risk and this vehicle should be recalled by kia to replace this part at no cost to the consumers.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

On [xxx] i was driving my 2013 kia soul in the center lane on [xxx] when all of a sudden the whole dashboard panel lit up and then everything went off and the car came to a halt. the engine was dead it would not start nothing would turn on. i had to push my vehicle from the center of the 3 lane highway off to the right side breakdown lane. i had to call aaa to have them tow my car to my mechanic. after looking over the vehicle i was informed that my engine had seized up and there was no oil in the engine. i had my oil change a little less then a month ago from the date of the incident. there was no low oil light warning that came on while i was driving my car. this same car i have had issues with the catalytic converter and issues with the 1.6l gasoline direct injection (gdi) that i had to pay over $1400.00 to have repaired and had several issues with it trying to get it to pass safety inspection and safety emissions. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

While driving, the lights flickered, then car shut down in the middle of the road. i could smell something burning. no warning lights came on. had to tow the car. found out there was no oil in the engine, when i should have had 2000 miles to go until next oil change. engine seized. apparently there is an oil consumption recall on almost all other kias for oil consumption except my car

Slow to accelerate abs light on engine light on

Have two active recalls on my soul. not driving because could catch on fire. i still have to pay insurance on my vehicle. kia is dragging their feet with a fix. they say a fuse but it isn’t fixing the problem unit! it’s been four months still no fix. they need to get this remedied i need my car back on the road.

Caution light on since october 23rd of 2023. my question is how your company can play god with people's lives. gas light lever going crazy, caution light on for 2 months

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I bought my kia soul 2013 last year after saving for it bc i needed something more dependable and love it but i don't feel safe anymore bc of the possibility of an engine explosion. there's always been something funky about the radio coming when i start it but now there's a caution light staying on and the oil and everything else checks out. also the gas lever starts blinking when i've just filled it up. what i don't get is how these people can play god with people's lives? i need a dependable vehicle to be able to go help my granddaughter needs me. at first the radio issue i blamed on me just being paronoid thankfully i know there is something major going on.i don't let my fur baby go with me anymore, not risking hi life, it's bad enough i have worry about myself and it's just wrong.

In november, the platform through whom i rent my kia soul delisted the vehicle due to a safety recall. within a week, i received a notice for recall 23v652. the issue is that the car can experience an electrical short circuit, which can result in an engine compartment fire while driving or parked. the notice helpfully pointed out that an engine fire can increase the risk of injury, but that no fix is in sight, yet. i can no longer support my son and his education (i was using the money from renting out the vehicle to pay for tuition), i cannot even drive the car to get another part time job,and despite calls and letters, nothing is being done to fix the car. it's been 4 months without transportation. to add insult to russian-roulette injury, another notice arrived from kia advising that thieves have an easy time breaking into a stealing certain vehicles (offer qhjwt) and if i could just drive my car and get someone to agree to have the ticking flame-bomb in their parking lot, they would fix this - at no charge. i need the car to work. i need the fix. if not, i need my money returned. i continue to make payments on a car i cannot drive. i will also file a complaint with the ftc. note: when i first filed, i did not smell a burning smell. i got that smell on a quick 4 minute trip to the store, so do not drive the car at all.

I keep smelling something and my car drives kind of slow

I'm already aware of the recalls on alot of vehicles including my 2013 kia soul and am aware of a judges ruling on this. how can kia soul play god with peoples lives? i already filed a claim but still not not getting any help until the end of april. i'm a [xxx] woman who is at risk of getting hurt not to mention other people/and or other people close to my vehicle. this is just beyond wrong. i saved for 2 years to get a more dependable vehicles and now have to worry about an explosion. i already filed a claim but i'm scared. the radio has been funky since i got it last year. it's a used vehicle buy to me it looked new to me. i love it bur now afraid to even get in it but really don't have a choice since i'm [xxx] and don't have anyone else to get help or have another vehicle to use. i depend solely on myself. i need help with getting another vehicle until all of this mess is taken care of. i have gas gauge issues, revving up randomly, caution light staying on now and yesterday i had smoke coming out under the dash and then it just stopped while i was trying to pull off and call for help but it stopped so i came back home. the oil was changed right after i got it last year and i put new tires on it with the money i got from a junk yard in johnson city that came to get my 98 ford escort that my church family helped for me after a very traumatic accident that killed my little senior rescue pommy, totaled my vehicle and i spent several days in icu. i live on a very strict monthly income and this has caused more anxiety and panic issues that i can't even get under control with breathing exercises, journaling and taking my fur baby for walks and am back on my regular meds. please someone needs to help me or i'm just going to give up. thank you [xxx] [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Unknown. on november 14, 2023, i received a notice from kia about "an important safety recall." the notice stated that i should not park my vehicle indoors or next to any other vehicle, as it could burst into flames. this is a dangerous situation that threatens both our personal safety and security. it is now 3 months later (2/19/2024), and my kia dealer cannot repair my vehicle as they have not yet received the necessary parts required for the repair. this is outrageous and i would like this matter to be resolved, immediately!

There is a known issue with the mdps flexible coupling effecting a large number of kias but kia apparently hasn't included all cars manufactured during this period of time

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Engine light is flashing rapidly on my car, i am unable to drive the vehicle due to safety reasons and the vehicle started slowing down then the wheel locked up and the car cut off while driving a short distance. there is a knocking and ticking sound coming from the engine. took the car to kia dealership they said they couldnt fix the issue with the engine and gave me no solution. i had to pay for a rental car and do ride shares (lyft and uber) to get around because i was told by the dealership adviser that doesnt supply loaner cars or put you in a rental until you car is serviced for the recall. my car was at the kia dealership for two weeks. when i picked up my car i was told by the dealership adviser that the engine is going bad and it will not last very much longer in need to purchase a new one soon.

I've received two things in the mail about recalls one is about the car being able to catch on fire due to some fuse that they don't even have a part for this...this is unacceptable. i mean, how long am i gonna be waiting on a part and have to worry about my car catching on fire. second i got something in the mail about kia being sued about people being able to steal the car from the ignition just seems like kia needs to take this car back because it seems like there's way too many issues it very unacceptable when i have kids that this car could catch on fire driving or just sitting in my yard unacceptable

My complaint has to do with the current recall on my vehicle. it's not driveable as it's safety hazard - engine quits at stops no rpm's panel lights (abs, battery (brand new as mechanic i went to put on diagnostic machine and that's only thing that showed) oil light and malfunction indicator illuminate and then everything goes off including my headlights (i was driving early evening). called local dealer (i never received notice but by chance looked up to see if any recalls and saw it on your website. they rudely said "you know as much as we do about when we'll get parts to repair recall". clearly it's shorting out and i'm not going to endanger myself or others but what do i do? i've have a number of medical issues and am missing necessary appointments. how much longer is it expected before recall repairs can be made? i do thank you for all you do. i am grateful an entity exists that look out for us. least i don't feel totally lost.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was not made aware of the issue. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

I received the recall information in the mail. found out that there is no remedy for it yet. have been waiting since november 2023. i have not had any problem with the car but don't want to drive it or have it near my house if it can catch fire. i have it parked with the battery disconnected cause i don't want the fire to happen.

My 2013 kia soul has been recalled for hydraulic electronic control unit (hecu) which can result in an engine compartment fire while driving or parked since september of 2023. i was advised to park my vehicle away from the house and wait for a solution from kia. it has been 6 months that i have been unable to drive my vehicle. kia states that a remedy is *still* unavailable.

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. the vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converters. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 180,000.

Car is not starting

See attached document for complaint

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000(service brakes, hydraulic); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirm parts not available.

There is an open fire hazard recall on my vehicle, and no solution made available. when i went to the dealer for service, i inquired about this and was told that it will "probably be a while before they get to the older vehicles". older vehicles have more wear and are likely at greater risk. surely there is a replacement hecu module available. it has been six months since the recall, and this is a critical fire hazard issue. i want the process to move along so i no longer have to worry about a vehicle fire, especially when it has occupants. i feel like kia is dragging its feet on older vehicles, hoping they will age out or we will sell them. my vehicle has 34,000 miles, so i will have it for many years, and need this issue resolved in a timely manner.

 the contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brake, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the parts to repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. the local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms part not available

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted and informed the contact that the remedy was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

No warning indicators but my steering couple has worn and my steering now has play. many forums says this is a know problem for kia and they should cover but i do not see a recall.

The recall that was put out in september 2023 still has not been remedied as of march 28, 2024. i believe the remedy has not been fixed in a timely manner considering the direct dangers posed as a result of the hecu default. six months without remedy, when the danger has existed since before then, is an egregious inaction on the part of kia to myself, the customer.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the failure. vin tool confirms parts not available.

Check engine light threw a code for catalytic converter overheating. kas dealer says not to worry unless light is flashing, which it's not. engines have been known to be destroyed by the excessive heat from the converter

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not yet available.

The contact owns a 2013 kia soul. the contact stated that the abs, and traction control warning lights illuminated. the vehicle was taken to the independent mechanic where it was diagnosed with a faulty wire and was replaced. however, the warning lights illuminated again later on and the vehicle was taken to a different independent mechanic where the failure was not determined or repaired. the warning lights remained illuminated for approximately 5 months. the contact stated that while driving at approximately 45 mph, the contact depressed the brake pedal and honked the horn, however, the brakes failed to engage. as a result, the contact crashed into a deer on the front passenger's side bumper. a police report was not filed. no injuries were reported. the vehicle was taken to the collision center where the front bumper, passenger side door, passenger side front fender, and hood were replaced. the contact received notification of the nhtsa campaign number: 23v652000 (service brakes, hydraulics) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that the remedy was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 160,000. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

An nhtsa recall number sc284am was issued on september 25, 2023. the recall states "urgent: fire risk when parked," and advises owners to park out of doors, and away from other vehicles. this is absolute insanity and irresponsibility. i received a letter from kia in november, 2013 about this recall (over 5 months ago). as of this date, 4/5/2024, they do still not have the necessary part for the hecu system, which i understand to be a fuse. considering the extremely high risk and personal exposure involved in this recall, i feel the lengthy delay in resolving the problem to be outrageous. please advise asap. thank you.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was made aware of the issue and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact stated that while the vehicle shut off and was unoccupied, the engine caught on fire from the engine. the fire was extinguished by the local fire department and a claim number was provided. a police report was filed. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to repair was unavailable. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The hecu fuse issue (recall sc284) was announced in september 2023 - and there is still no remedy issued as of april 2024. this marks almost 7 months where my vehicle has been a potential fire hazard, risking life and property. the marked delay is unacceptable and unsafe.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that the parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. the dealer was contacted and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contacted stated the vehicle lost motive power and the vehicle does not start up for at least a week. the contact had a independent visited the contact home and the vehicle was diagnosed with a failure with camshaft sensor which was replaced. the vehicle started up, but the failure persisted the vehicle would not start up after a few days. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the repair was unavailable. the dealer was not contacted for diagnosis or repairs. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure but was unable to confirm when the part was to become available. the failure mileage was unknown. vin tool confirms parts not available

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

Recall is still unresolved?. this is ridiculous, how long should i be inconveniences?.. i read it's a fuse replacement?. can't they produce a fuse?. kia shouldn't be allowed to sale any more of their death traps, until they handle these unresolved issues with there existing customers.

The contact owns a 2013 kia soul. the contact stated while driving 45 mph, the vehicle began to shake with an abnormal whining sound coming from the vehicle. the abs and check engine warning lights were illuminated. upon inspection of the vehicle, the contact discovered that the hydraulic electrical control unit (hecu) had caused the failure and the sound continued after the vehicle was turned off. the contact disconnected and reconnected the battery to drive the vehicle home. the contact then took the vehicle to the dealer where the failure was confirmed and it was confirmed that the vin was included in nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the recall did not cover the replacement of hecu, just the hecu fuse. the manufacturer was notified of the failure but offered no assistance. the vehicle was not repaired. the failure mileage was approximately 55,300.

The contact owns a 2013 kia soul. the contact stated while driving at approximately 40 mph, the low beam headlights started to flicker off and on. the cause of the failure was not yet determined. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the failure mileage was 110,000.

The contact owned a 2013 kia soul. the contact stated while the vehicle was parked in the garage, it caught on fire in the front area, near the engine. the vehicle was unoccupied during the fire. the fire and police department weren't notified of the failure and the vehicle was destroyed. a police report was not filed. the contact received notification of nhtsa campaign number: 23v652 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.  the manufacturer was not notified of the failure. the failure mileage was approximately 174,000. vin tool confirms parts not available.

The contact's daughter owns a 2013 kia soul. the owner received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was not made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

I was noified last year september 2023 of a dangerous recall that could catch the vehicle on fire. now. 9 months later kia has not provided me with a repair for my safty.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The motor driven power steering (mdps) flexible coupling part failed. steering is difficult and causes pull to the left/right. appears the issue has occurred across various kia and hyundai models.

Nhtsa recall 23v652000 recalled september 2023. possible engine fire, kia request we do not park car near buildings or other cars as fire is possible. it is now may 23, 2024 and no further action by kia. issue still unresolved. that is ten months and no solution. vehicle is a 2023 kia soul. can't even sell the car with such a serious recall! hoping you can light a fire under kia so they come up with fix to prevent my car from catching fire. thanks [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The car stared to lose all power and sputtering. then the check engine light started coming on then it would go off. this has been going on for about 4 months. one day it would run on then next day not good at all. i changed the plugs and coils and it ran a lil better for about 2 days. not every time i put it in reverse i started cutting out and now i don't the it can idle at all. it's a 4 cylinder feeling like a beefed up v8 trying to ideal. i looked at my coils and it looked like it had been on fire i have put every bit of money i could to try to fix it. i just had tires put on too. i pay for full coverage and a car payment. i pay aot for this car every month yet i can't drive it. i take care of my father that is terminal and on hospice, plus i'm disabled myself on a fixed income. this car is all i have and it my only car for my father as well. help pleas

The contact owns a 2013 kia soul. the contact stated that vehicle would hesitate upon depression of brake pedal. there was no warning light illuminated. the vehicle was taken to a dealer but no cause for the failure was found. the contact stated that upon starting the vehicle, the steering wheel seized. due to the failure, the vehicle was towed to an independent mechanic; however, the vehicle returned to normal operation while in the possession of the independent mechanic and was returned to the contact. upon return of the vehicle, the contact noticed that the check engine warning light was illuminated. the vehicle was taken back to the independent mechanic where a diagnostic was performed, and the diagnostic test showed a misfire in cylinder #4. the mechanic linked the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the local dealer and the manufacturer were notified of the failure and informed the contact that the vin was not included in the recall. the vehicle was not repaired. the failure mileage was unknown.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact stated that the dealer had previously performed an unknown recall repair on the vehicle. the contact stated that after the repair, the vehicle stalled while driving on several occasions. the vehicle was able to restart but failed to exceed 25 mph while driving. the check engine warning light was illuminated. the vehicle was towed to another dealer, tameron kia westbank (1884 westbank expy, harvey, la 70058), where it was diagnosed that the engine was blown. the vehicle was not repaired. the vehicle was towed to the residence. the contact became aware that the vin was included in nhtsa campaign number: 23v652000 (service brakes, hydraulic), which she related to the failure; however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was approximately 149,000. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The engine caught on fire. the car cut off while i was driving. it began to smoke and then i saw the flames. my safety was put at risk because i was driving the car. the car is burned from the front bumper to the backseat. the car has not been inspected because of how bad it is burned. there were not any warnings of the failure before it happened.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact stated that while driving at various speeds, the check engine warning light illuminated. the contact stated that on another occasion, the vehicle started shuddering and jerking and almost stalled. the vehicle was taken to an independent mechanic who diagnosed a misfire and a failure in cylinder #4. the vehicle was not repaired. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. the manufacturer was not made aware of the failure. the failure mileage was approximately 142,000. vin tool confirms parts not available.

There is a history of engine failure. the check engine light does not remain on for a diagnostic to be completed. this has been going on for about a year. one day it would run then the next day the engine would fail. it is happening more frequently such as after filling up with gas, waiting at stop lights, reversing, and during driving. the vehicle now will not restart when the engine fails. after investigating the failure, i related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). kia's number for this recall is sc176. the manufacturer was notified of the failure due to the local dealership not replacing the catalytic converter due to being “out of warranty”. a case was opened and i am awaiting a response from a caseworker. i have a code in the history: p0172 code, which stands for "fuel system too rich (bank 1)". what this means in plain language is that there's too much fuel being delivered to combustion chambers on bank 1, or not enough air. manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle. however, that is not what i’m experiencing rather i am being dismissed and neglected even after the engine failed on the highway going 70mph with a semi-truck behind me nearly running over me. i then had to be towed to the dealership, which was expensive. i have spent thousands of dollars in attempts to repair/remedy this problem to only recently find out that there is a related recall. kia's number for this recall is sc176. i refuse to drive this car as it is unreliable and unsafe. also, the recall below has still not been repaired since the notice was received in 2023. manufacturer recall number: sc284am nhtsa recall number: 23v652 recall status:”recall incomplete, remedy not yet available”

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 kia soul. the contact stated that while the vehicle was serviced for routine maintenance, the independent mechanic became aware of excessive oil consumption. no warning lights were illuminated. the vehicle was taken to a local dealer, where it was not diagnosed since the contact refused to pay for the diagnostic test. the contact was informed that the vehicle was out of warranty and was not under a recall for the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 160,000.

Steering wheel shakes violently when going over 75mph and is extremely shaky on side streets as well. the steering wheel feels like it’s going to fall off! got it checked out by kia and they said the flexible steering coupling needs repairing and it would be over $900 to do so for a part that costs less than $10! i have an extended warranty and i was told the warranty doesn’t cover this issue, but at the bare minimum it seems like it should as it feels dangerous at times to drive the car. also, this issue should be a recall for kia as i have seen a ton of other people with this issue! it’s a defect in the car and should be a free recall to be fixed .

I was sent to this form by live chat to report that a recall for my car has not been remedied in a timely manner. i received notification in november of 2023 that it was advised to not use my car and to park away from buildings. it has been 7 months and it still shows as not updated on this website and the official kia one.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and informed the contact that scheduling for the recall repair would start in october 2024. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Paint is bubbling up and peeling off everywhere on my car

Gas peddle gets very touchy before incident. rpms spike to 3-4k, unable to stop car. brakes do not work. brakes get very hard and high brake peddle. have to put the car in neutral, pull over, turn car off, put in park. let car sit for a few minutes. start car, something must reset because car is back to normal. my regular mechanic was unable to resolve, therefore took to dealer. $3500 later, the car is currently at the dealer for the 4th time trying to resolve. very dangerous due to the car acceleration and inability to stop!! has been happening for approx. 4 years. started out happening once or twice per year, then increased to 4 times in one day. did not happen for 5 months after brake booster was replaced in january 2024. most recent incident 7-3-24

I recently serviced my kia soul 2013 in may and march 2024. completing oil service, air filter replacement and new brakes and rotors. end of june, the car's engine light went on and there was a jump when idle. took it to kia service center and they reported there is an internal failure in the top assembly with an unknown cause. the car is currently unsafe to drive and needs further diagnosis, which kia is refusing to complete. i was not notified of the recent recall issue with engire fire safety concern until the end of june 24.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic). the contact stated that the vehicle was taken to a dealer for the recall repair however, the vehicle was diagnosed, and it was determined that the steering coupler needed to be replaced. the vehicle was not repaired. the contact related the failure to an unknown recall. the manufacturer was made aware of the failure but confirmed that the unknown recall had expired. the failure mileage was approximately 100,234.

I cranked car letting it warm up, pulled out of my park onto main road, got approximately 300 yards to the red light, while sitting at the red light the cars idling went aradic, i opened the driver's side door and looked under the car, the catalytic converter was glowing red, solid red, i tried to pull into the store next to the red light, the check engine light came in and the car had no power when i mashed the gas, people behind me helped me push it into the store, after getting home that evening i checked and seen they had a catalytic converter recall on my car stating that the catalytic converter can catch on fire and harm the engine, i took the car to kia south in union city they gave us the run around stating that i had to have a new engine i told them the catalytic converter recall states that the catalytic converter will cause fire and engine damage, before even inspecting the car their tech had already made up his mind that's not what killed the engine, then started stating that my car wasn't under the recall i ask him how us that possible when it did the same thing 749.000 kia cars did, then was called a week later tech saying he couldn't do the recall cause he couldn't get the car to crank, but the tech said he did a diagnostics on i asked how if he couldn't get the car to crank, we took a mechanic to kia with us, to look at the car ,after looking at the car, the mechanic told us this is the exact same damage that he has work on because of the catalytic converter, the tech showed us a picture on his phone stating the were metal pieces in the oil , that the car was ran out of oil, upon further inspection of his pictures the tech was caught in a lie, the picture wasn't even a picture of my car , our mechanic told the tech that this falls under the recall and kia knows it.. kia and the tech acknowledge my car falls under the recall but said i have more than 150.000 miles on it, so if i want it fixed it would cost $8000 dollar for new engine

The steering wheel is making a noise and is having a caution sign with the steering wheel on it

The contact owns a 2013 kia soul. the contact stated that after driving the vehicle, thirty minutes later, the vehicle was parked in the driveway unattended and caught fire. there were no warning lights illuminated. the vehicle was burned from the engine to the door panel. there were no reported injuries, air bag deployment, or police report. the fire department extinguished the fire. the contact stated that the failure was due to nhtsa campaign number: 23v652000  (service brakes, hydraulic,). the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 150,000.

See attached document for complaint

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number 23v652000 (service brakes, hydraulic). the contact called the dealer to schedule an appointment for the recall repair and the appointment was set for september 2024. the vehicle was taken to the dealer; however, the dealer informed the contact that the fuse needed to be ordered to perform the repair. the vehicle was not repaired. the manufacturer was notified of the issue. the contact was advised by the manufacturer that the dealer would receive the part overnight to attempt the recall repair; however, the dealer later informed the contact that although they had received the fuse, they would not be able to schedule the repair until december 2024. the contact had not experienced a failure. parts distribution disconnect.

See attached document for complaint.

The contact's daughter owns a 2013 kia soul. the contact stated that while his daughter was driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. the contact's daughter was able to drive to the contact's residence. additionally, the contact stated that while his daughter was driving 40-50 mph, the vehicle started shuddering, and there was smoke coming out from underneath the hood. the vehicle stalled. the driver was able to pull over to the side of the road. the vehicle was towed to the dealer, where it was diagnosed and determined that the engine had seized and needed to be rebuilt or replaced. the dealer informed the contact that the vehicle was not covered under nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 112,000.

The contact owns a 2013 kia soul. the contact stated while driving 35 mph, the vehicle started making abnormally loud sounds and lost motive power. there was no warning light illuminated. the contact was able to pull over to the side of the road. the contact resumed driving; however, the failure persisted. the contact was able to drive to the residence and noticed that the oil level was low. the contact added oil to the vehicle and started the vehicle. the contact stated upon checking the oil level again, there was no oil left in the vehicle. the contact then inspected the ground, but there was no oil on the ground. the contact researched the failure online. the contact then inspected the exhaust pipe and noticed that the oil had leaked into the exhaust pipe. the vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. the dealer informed the contact that the repair was not covered under nhtsa campaign number: 19v120000 (engine, engine and engine cooling) because the failure was not related to the recall. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 140,000. the vin was not available.

On sunday l was driving my car and the car started making noise at green light when l try to press on the accurate to go forward to get to the green light. i try to get though the green light but the car shut off on me in the middle of the intersection. started the car back up and try to accurate again but was only able move a little bit and get to the side of the road this is unsafe. i have had thj

The contact owns a 2013 kia soul. the contact stated that the vehicle was parked and unoccupied in a carport when it suddenly caught fire near the engine compartment. the fire had expanded and caused damage to the entire garage near the carport and 2 other vehicles and a motorcycle inside the garage. the fire department arrived and extinguished the fire. a fire report was filed and the origin was an electrical issue. the vehicle was towed and identified as totaled. there were no injuries sustained. a dealer was not contacted. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulics), after the vehicle fire. the manufacturer was not made aware of the failure. the failure mileage was 110,000.

The contact owns a 2013 kia soul. the contact stated that while accelerating between 2,000 and 3,000 rpm, there was a rattling sound coming from underneath the hood of the vehicle on the driver’s side of the vehicle. the check engine warning light was illuminated. the contact used an odb scanner and retrieved dtc code: p020; indicating the catalytic converter failure. the vehicle was included in nhtsa campaign number: 19v120000 (engine, engine, and engine cooling). the vehicle was taken to the dealer who had upgraded the catalytic overheating protection engine control unit logic as stated in the remedy but had not replaced the catalytic converter despite dtc code. the dealer stated that the catalytic converter would not be replaced under the recall. the vehicle had not received additional repairs. the manufacturer was made aware of the failure. the failure mileage was 115,000.

The contact owns a 2013 kia soul. the contact received notifications of nhtsa campaign numbers: 23v652000 (service brakes, hydraulic) and 19v120000 (engine, engine and engine cooling); however, the dealer declined to repair the vehicle. the contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while driving at approximately 30 mph, the vehicle vibrated and then stalled. the contact was unable to restart the vehicle. the vehicle was towed to the residence. the local dealer was contacted, and the contact was informed that the vehicle needed to be diagnosed. the vehicle was not repaired. the failure mileage was 188,028. parts distribution disconnect.

My car has been at the kia service center since october 5, 2024, on a manufacturer recall, and since then another recall has been added, on the day the service center received my car i was number 11, in line with the recall vehicles, i have been put in hardship because kia has not honored the recall in ample time, lost of job opportunities , stress, getting back and forth with appointments, i strongly feel as though i have been discriminated against, i receive no updated status about my car, and strongly feel, that my recall is being tossed to the side, i have contacted the nhtsb about this matter, loss wages, loss job opportunities, and stress have been placed on me from the kia service center in trussville alabama, kia have failed to comply with the recall and have had ample time to remedies the problem.

Mdps coupler worn and causing steering wheel instability and noise when driving over 60 mph. there was a recall previously that i wasn't aware of but my car had not yet experienced the problem. i am experiencing it now, but kia says i must fix at my own cost since the recall period is passes, though i didn't have the issue then or recieve the notice.

My 2013 kia soul 1.6l is currently displaying a check engine light. my vehicle has very strong smelling exhaust, engine knocking, sluggish acceleration, and reduced fuel mileage. this has been going on for about a year. i have a diagnostic code reader and it returns the error code p0420, which indicates a faulty catalytic converter, which could cause engine damage. there is a recall for the catalytic converter for my year and engine type. i received a letter in the mail regarding this recall. the link to the letter: [xxx] however, when i enter my vin at the kia owners portal this recall does not come up. i have contacted my local kia dealership (johnson city kia) and they act like they have no idea what i am talking about. i have called kia customer care center and they refused to help, saying that the recalls are "vin specific". that's ridiculous. if the recall covers my year make and model then the vin shouldn't mean [xxx]. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Broken coupler. they want 2800 dollars to fix.

The contact owns a 2013 kia soul. the contact received a notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was not yet available. an unknown local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool shows no open recall.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that parts were not yet available. the dealer informed the contact that the contact should schedule an appointment for the vehicle to be inspected then the contact had to schedule a second appointment when the parts were available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Feel no control of steering clicking sound when turning steering wheel tight/ hard to steer wheel…doesn’t want to turn

The 2013 kia soul has been subject to recalls related to the gear shift, with some models potentially experiencing issues that could cause the vehicle to roll away due to a gear shift defect. some 2013 kia souls may have a gear shift defect that could cause the vehicle to roll away unexpectedly. an engine that is hesitating to accelerate is most likely dealing with a fuel/air mixture that is too lean. engine's that are running inefficiently will begin to show signs like hesitation which will only become worse over time.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was unavailable. the dealer informed the contact that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

My steering column will make a clicking sound, and the steering wheel and column will vibrate excessively.

Honor catalytic converter failure under manufacturer warranty which they refuse to honor after 90 days at the kia service center , and fail to replace the defective part

On 1-16-25 i was involved in a vehicle crash in which the airbags "did not" deploy. the vehicle is at my home, the brakes locked also. i have photos. no inspection to my knowledge. yet. insurance claim was filed. i do not have a police report yet. no warning lights or sensors.

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2013 kia soul. the contact stated that the vehicle shook violently while driving above 40 mph. the vehicle was taken to the dealer, where it was determined that the steering coupler needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

The contact owns a 2013 kia soul. the contact stated that the check engine warning light was illuminated. the vehicle was taken to advance auto, where it was diagnosed with evap system and gas cap failure. the vehicle was not repaired. the contact stated that the vehicle was experiencing excessive oil consumption. the vehicle was taken to an independent mechanic, where the contact was informed that there could be an oil leak, but no oil leak was found. the contact stated while driving 50 mph, the vehicle lost drive power and failed to drive uphill. the contact was able to pull over to the side of the road. the vehicle was towed to an independent mechanic, where it was determined that the catalytic converter was clogged up and needed to be replaced. the vehicle was not repaired; however, the mechanic performed an internal cleaning of the catalytic convertor. the contact stated that the vehicle had experienced an increased oil consumption. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 150,000.

The contact owns a 2013 kia soul. the contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. no warning light was illuminated. the vehicle was taken to a dealer to be diagnosed. the dealer made the contact aware of nhtsa campaign number: 23v652000 (service brakes, hydraulic). the vehicle was not diagnosed or repaired. the vehicle was taken to an independent mechanic where it was diagnosed that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 107,000.

On [xxx], we were driving on [xxx] from wisconsin into minnesota to park at msp airport. near the state border, we began to hear a clunk sound in the steering column. we chose to park the car at a friend's home near the airport in her garage in case we needed service upon our return from texas where we travelling to. prior to driving back to our home from minneapolis on [xxx] (1.5 hours), we checked with our local mechanic to see if it were safe to drive. he could not diagnose over phone, but suggested coupling issue and that we drive carefully. we made it back home, took car to our local mechanic on 7 october, and thought it would be better to check dealership in eau claire, wi (another 30 minute drive). we drove there, slowly, on 18 october, and were told that it was probably the mdps/flexible coupling, but that it would cost us 175 to check, and another 250-300 to replace the 15.00 part. we drove home and had a family emergency out of state and will return now to wisconsin soon and want to get this fixed as soon as possible. we understand now that this is a persistent problem for many kia 2013 soul and other kias and that nhtsa has been supportive to some owners over this matter. we do not object to paying for the repair, but not at price-gouging levels. from what we understand, the inspection needed to check for the flex coupling is not difficult nor time consuming. we are afraid to drive the car for safety sake, but we need the car to drive! do we have any rights to a free inspection if this is a problem with many kias? there were no warning lights and no symptoms prior to the sudden noise and now there is a persistent and regular clunk when the steering wheel is moved. thank you for any information regarding this issue. again, no accident and no injuries or results from clunk, but kia history seems to suggest a potential recall need. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2013 kia soul. the contact stated that while driving at an undisclosed speed, the vehicle lost motive power. there was no warning light illuminated. the vehicle was towed to an independent mechanic, where it was diagnosed that the engine had failed and needed to be replaced. the vehicle was not repaired. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000.

Steering not tight, car shakes around 70 mph

The contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 23v652000 (service brakes, hydraulic). the contact stated that while her daughter was driving 50 mph, the vehicle hesitated and lost motive power. no warning light was illuminated. the contact's daughter was able to coast to the side of the road. the contact stated that there was a fuel burning odor coming from the vehicle. the vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. the contact was informed that the engine needed to be replaced. the vehicle was not repaired. the vehicle was no longer being driven. the manufacturer was not made aware of the failure. the failure mileage was unknown. parts distribution disconnect.

Steering wheel makes clicking sound when steering and also while vehicle is not.in motion. after much research, i believe it is the steering coupler which is very dangerous to drive due to the chance of steering wheel locking up while driving. i should not have to pay for this since many other people online are reporting the same exact problem. i have not received a recall notice, but i am scared of driving my car if it is not fixed right away. this is a hazardous problem and it needs to be addressed.

Steering wheel makes clicking sound when steering and also while vehicle is not.in motion. after much research, i believe it is the steering coupler which is very dangerous to drive due to the chance of steering wheel locking up while driving. i should not have to pay for this since many other people online are reporting the same exact problem. i have not received a recall notice, but i am scared of driving my car if it is not fixed right away. this is a hazardous problem and it needs to be addressed.

Metal shavings found in engine and rod went thru the block. keeps overheating even when seen by 3 different mechanics. value 3 won't work no matter what we do to fix it

Steering wheel clicking when turning left or right and has play in steering. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that the vehicle was leaking oil however, there was no evidence of a leak on the ground. the check engine warning light was illuminated. the contact had to top off the oil. the vehicle was taken to an independent mechanic where the contact was informed that the otc sensor, fuel injector and piston damage may be causing the failure. the contact called southwest kia – austin (13175 us-183 n, austin, tx 78750, (512) 583-1900) however, the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 165,000.

Tl the contact owns a 2013 kia soul. the contact stated that the vehicle was leaking oil however, there was no evidence of a leak on the ground. the check engine warning light was illuminated. the contact had to top off the oil. the vehicle was taken to an independent mechanic where the contact was informed that the otc sensor, fuel injector and piston damage may be causing the failure. the contact called southwest kia – austin (13175 us-183 n, austin, tx 78750, (512) 583-1900) however, the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure. the failure mileage was 165,000.

Tl* the contact owns a 2013 kia soul. the contact stated that he became aware that the vehicle was consuming a large amount of engine oil. the contact stated that a quart of oil was added every 1,000 miles. the contact stated while driving 45 mph, the engine experienced a misfire. the contact stated that the check engine warning light was illuminated. the vehicle was taken to kia of alliance (2010 w. state st, alliance, oh 44601) to be diagnosed. the contact was informed that the engine needed to be replaced. the contact replaced the spark plugs and ignition wires however, the failure persisted. the contact related the failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer had not been informed of the failure. the failure mileage was approximately 100,954.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving at various speeds, the vehicle would not properly accelerate and drove sluggish. the check engine warning light remained illuminated. the vehicle was taken to an independent mechanic who diagnosed that the catalytic converter was faulty and needed to be replaced. the vehicle was repaired however, approximately 13 months later, the catalytic converter had failed a second time and was replaced. the local dealer classic kia located at 2920 n interstate 35e, carrollton, tx 75007 and the manufacturer were notified of the failure. the contact was informed that the vehicle was previously repaired in 2019 under nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the contact stated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 119,000.

Tl* the contact owns a 2013 kia soul. the contact stated while driving at 25 mph, the contact heard a loud noise coming from the engine compartment followed by an odor of something burning. the contact stopped the vehicle, and upon inspection the vehicle was leaking oil from the engine compartment. the contact stated the check oil warning light was illuminated. the vehicle was towed to contacts residence. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however the vin was not included. the manufacturer was informed of failure and told the contact that the vehicle was not under a recall. the failure mileage was approximately 175,000.

This vehicle was purchased in march 2020 and in january 2021 started experiencing stalling and smoke. the vehicle was towed to the dealer and they diagnosed the issue as having bad gas. in february 2021, the car had the same issue, stalled while driving, and was also smoking. after two weeks of sitting at the dealership and awaiting the diagnosis, the service manager at southside kia reported that the engine would need to be replaced and it would cost approximately $7700. upon research, kia has recalled over 300k vehicles due to engine stall and the risk of catching fire. these are the same issues that my mom's car is having, however, the dealer will not entertain or pay the cost and rather attempt to sell her another car. i am still awaiting the documented estimate. i have only spoken to the service advisor on the phone. my concern is that they were aware of the engine trouble in january 2021 and potentially in march of 2020 when they sold the vehicle to her. this appears to be dishonest and that kia's staff took advantage of a senior citizen. the car was in motion while stalling and smoking.

Car has been stalling randomly when coming to a stop, then difficult to re-accelerate. this occurs after driving for a while, not right after startup. first occurrence was in december 2020, then several times after that, most recently february 24 2021. car was brought to both personal mechanic several times then to dealership. both were unable to recreate problem described. several possible solutions were tried, new spark plugs, resetting computer codes, etc. car handled well briefly, then problem resurfaced.

A complaint to kia consumer affairs addressing concerns and issues with my 2013 kia soul in december 2020. the complaint was regarded to excessive oil consumption, low gas mileage,vehicle stalling and shutting down completely while in motion in the highway and faulty engine parts. i initiated a 2nd complaint about same issues in january 2021. prior to all this in 2019 kia had a recall for ecu in which i strongly think is the onset beginning how issues i currently have have resonated into current issues leading up till (present). this year 2021, i called kia consumer addressing issues but rep. stated, there were no engine campaigns or recalls issued at this time and insisted i call the dealership about issues with the vehicle. i called the kia dealership explaining to the service rep. an incident had occurred as i'm driving to work while in motion in ongoing traffic up a highway my car begin to stall like in limp mode and losing powertrain in the engine and shut off completely. while this happened the check engine lights were illuminated as the battery light, oil light and the check engine light were on all at the same time. i tried to start the vehicle but would not start. i called for 911 assistance for immediate help due to car shutting off on me in ongoing traffic. the state agent did not come in time, so dot happened to drive passed and slowed down and come back to help push my vehicle to the right side of the highway to safety. eventually, 911 agent came and i explained everything to him as i called for roadside asst. to come and tow my car to the nearest auto shop. i phone the kia dealership the same day of this incident and explained everything, kia rep. said that's because you show a recall open on your vehicle and need to bring the vehicle in for repairs. ecu knock sensor was told by service mgr. this was the reason car shut down on me. disappointed with kia

Tl* the contact owns a 2013 kia soul. the contact stated that the check engine warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with needing the oxygen sensor to be replaced. the vehicle was repaired and experienced the same symptoms 2 years later. upon investigation, the contact associated the failure with nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer was informed of failure. the failure mileage was approximately 141,781.

The vehicle stalled while driving and the engine light was illuminated. the car would crank after sitting for a moment and then the car would stall again while driving. this was very dangerous being that this was in traffic. in february, the car was stalling and when towed to the dealer they diagnosed as having bad gas and to run the gas out of the tank. the engine light did not come on at this time. the charge was $168.00 to diagnose. the same problem is occurring a month later and the dealership responded that in order to diagnose the problem it will cost $420. this appears to be an excessive amount just to diagnose the problem and does not include any repairs. being that the engine is stalling this and the seriousness of this, i would like to bring this to this agency's attention. i am a senior citizen and would hate to think that the dealership is trying to take advantage of a woman who is a senior citizen. the car was in motion on surface streets but also on the highway at one point.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving at 65 mph, the vehicle began to stall as a blackish smoke began to emit from the engine. after the engine completely failed, the oil and check engine warning lights both appeared on the instrument panel. due to the failure, the contact had the vehicle towed to an independent mechanic who informed him that a rod pierced through the engine block. the vehicle was diagnosed with a complete engine failure and was replaced with another engine by the same mechanic. the vehicle was repaired. the contact linked his failure to nhtsa campaign number: 19v120000 (engine, engine and engine cooling); however the vin was not included. the dealer and the manufacturer were not notified of the failure. the failure mileage was 76,250.

Tl* the contact owns a 2013 kia soul. while driving 70 mph, the low beam headlight malfunctioned on the driver's side of the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the issue. the failure mileage was 45,000.

Car has 24k miles on it. during a trip the car began to wobble driving on the interstate. i noticed the tire had a bulge on it. i replaced it. the car still wobbled. i took it to a kia dealership and they said another of the tires had gone bad, but it should get me home. i had a blowout on that tire on the way home also driving on the interstate. the tires are oem nexen cp662's. the remaining 2 tires are prematurely worn and have been rotated with each oil change.

Open the door to go to work closed the door and the back window shatted this happened first thing in the morning car was parked all night

Sua sudden unexpected acceleration. happening three times so far randomly. once when first started and once while driving and once when stopping all happen on the road.

My car hesitates when i round a corner or turn on to a highway one day a truck was behind a 18 wheeler scared me and my passenger. now for the last few months this car is shaking all the time not only when i stop but even when i am drive kia in athens ga say they can not do anything about it. they say this is natural to happen . no this is not natural it is embarrassing and scary. i do not want this car anymore and i really do not like putting other people lives in danger in a 3 year old car. i have tried talking to them -they are not listening they keep saying it up to the company in atlanta. if anything happen to me in this car i told my family to suite the socks off of kia.

I purchased a kia soul 2013 + brand new in 2013, on 5/13/2017 the check oil light came on while i was driving, i pulled over and checked the oil and it was low even though i had recently had the oil changed, i put 2 qts of oil in the car, but every time i drove the car began making a noise whenever i accelerated. while driving the car on 5/14/17 the check engine light came on and the noise persisted. though the car was still drivable, i had it towed to the kia dealership on 5/15/17 where i purchased the car to the service department. later that day i was told that the motor had gone out in my car when i asked why i was told that the mechanic had left. the following day on 5/16/17 i called the dealership back and was told that there sludge in my motor caused from oil being burned in the motor and the sludge was not able to filter though the motor. i was told that it would cost approximately $4220 to replace it with a used motor. the next day on 5/17/17 i was online looking for cheaper motors when i ran across articles regarding the 2016 recall of 600,000+ other kia vehicles all with defective engines. after reading what happened to the other engines i realized that the same thing was happening to my engine. i called kia customer assistance center and a case was made regarding my car. on 5/31/17 i was told that my case had been escalated to the escalation agent. today, on 6/5/2017 brenda the escalation agent called to notify me that kia would not cover my car because it has over 100k miles on it and because there is sludge located in the engine. i told yes, that is why i wanted kia to look into it because it a vehicle with barely 114k miles on it that is 4 years old and with maintenance that was kept up the engine shouldn't have been burning oil to produce sludge in it. i was told i would need to request more work to be done on the car to see if the motor was defective.

My bearing strut was replaced at 40, 000 miles and it seen they are back again at 70,000. i have an appointment with hollywood kia in hollywood, fl on 4-1-17. please let me know if any previous complanits.

I have owned 2 kia souls (a 2011 and now a 2013 each bought new) and have been very happy until recently, june this year 2016, when checking the low air pressure in rear tires. the tire store informed me that both tires were "extremely old," "unsafe" "2007 tires!" because of the possible danger to me or others, while continuing to drive on these tires which were sold to me on my 2013 by the dealership, i was advised to replace both with new tires by the tire store, which i did immediately. given my regular tune ups at the dealer where they noted they "rotated tires" each time, i was never informed of the age of the tires. i am fortunate that no accidents occurred. i am concerned about possible unadvisable and possible fraudulent practices on the part of ed voyles kia on cobb pkwy in smyrna ga. i have written to the corporate headquarters to investigate and come to some resolution. i appreciate the product, hope to hear this matter is resolved to my satisfaction so that i can continue to drive and recommend kia with great confidence in the future. (the low air pressure was noted while driving the car to work on a regular basis, 45 miles each way in heavy highway traffic)

Windshield wipers too slow on fastest speed. old car had faster wipers. seat belts hard to click and unclick, very awkward access to seatbelt buckle. brakes: user force too hard, very fatiguing. when engine starts initial idle speed control not smooth goes up and down yet computer does not log an error. this is more than 50 rpm. american car would probably log error if car did that. causes car to lurch unexpectedly when pulling out of driveway.

Cruise control has unintended acceleration. also has random turn offs. also the way it turns on in cannot slow down during turn on unless you press the slow (set - ) button a second time. different than american. dangerous. sometimes cruise control engages with the resume button, sometimes not. suspension: during a turn on highway at 45 mi hour car hops over when you hit even a small bump. makes you feel like you will lose control of the car. never had a car in 40 years that did this. lighting: automatic lights turn off, and change position function due to poor design on tip of blinker stick. results in lights not coming on at dusk when expected. steering: does not hold a straight line on a windy day on flat highway roads. same road 15 year old 100k mile car we traded in was fine no problem with that. engine: shakes terrible at at idle whether in park, neutral, drive or with or without a/c on. no matter. transmission: grinding noise turning left louder than right. told dealr all these things, they denied it and wouldn't fix. huge bang as car slows down when transmission downshifts. lurches forward as you try to stop, making you pass your expected stop point. gas mileage low: 26 or so, old car had 120 hp more and got 31mpg on highway and was 700 pounds heavier. dealer had already removed sticker before we picked up car. ongoing.

My steering warning light has come on twice and i have completely lost all power steering. i took my car to my kia dealership and they told me it's not a covered repair but it should be because it is a safety issue and makes the car a danger to drive

Brake switch failed. my brake lights no longer worked and power steering was disabled, making the car impossible to drive. could not get car out of "park" without using override button. car needed to be towed to kia dealer. this switch has been recalled on 1.6 million kia's but my car was not included but should be added. not sure how long i was driving without brake lights working. i'm glad i never use my cruise control as pressing the brake peddle would not disengage the cruise control function. *tr

When driving or in park steering makes loud clicking noise if turned left or right. this happens at all speeds and in all driving conditions. it is steadily getting louder and worse. the noise is coming from the steering column area. steering does not feel stable. there is a 2014 kia soul recall that seems to be for same problem. this recall should be expanded to cover the 2013 models

Driving home a few weeks ago my kia stalled on the interstate, stopping me in in heavy traffic with out warning. i was able to get it safely off the road after it started back up. when it started it started blowing all kinds of white smoke, ran really rough, all the dash lights came on, and i noticed the engine was now knocking. the next morning i got it towed to kia dealer where they did some work under recall sc176 which was a failed computer which over heated the exhaust converter which resulted in internal engine failure due to back pressure and combustion. my engine now has a failed engine connecting rod. kia did the basic recall work but now is refusing to replace the engine under their own recall. as it states right in the recall. if the catalytic converter is damaged, substrate particles can enter the engine combustion chamber and cause abnormal engine combustion. continuous abnormal engine combustion can result in damage to one or more of the engine's pistons which can cause piston rod breakage, potentially puncturing the engine block allowing engine oil to escape. engine oil that contacts a hot exhaust surface may result in a fire. in addition, the catalytic converter will also be replaced if it has been damaged. depending on the extent of any damage, the engine may also be replaced. this car i have owned since brand new 1 person owner and was running perfect up until this event. the engine failed due to the issues of the recall and now they refuse to replace the engine that it is clearly listed din black and white on their own recall information.

Tl* the contact owns a 2013 kia soul. the contact stated that the check engine warning light was illuminated. the vehicle was taken to an independent mechanic and was informed that the catalytic converter needed to be replaced. the vehicle was taken to the local dealer fred beans kia of langhorne (1801 lincoln hwy, langhorne, pa 19047, (267)436-4961) and the contact was informed that the vin was associated with nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the contact stated the recall repair was completed however, the following day the failure recurred. the vehicle was taken back to dealer and was informed the catalytic converter needed to be replace. the vehicle was not repaired. the manufacturer was informed of the failure. the failure mileage was approximately 129,000.

The acceleration drops out at any given point in time. it idles rough. the check engine light goes on and off regardless of issues occurring. pedal to the floor i can't get more than 1400 rpms and about 7 mph. the dealership has had my car several times unable to find an issue and the engine has been replaced since it blew up a year and a half or so ago. everything i've read seems like the catalytic convertor is failing

Tl* the contact owns a 2013 kia soul. the contact stated that while driving at various speeds, the vehicle would suddenly stall and shut-off. also, while driving the odor of fuel was present inside the cabin of the vehicle. the vehicle was towed to the dealer kia of schaumburg located at 1100 e golf rd, schaumburg, il 60173 who diagnosed that the engine was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure however, no assistance was offered. the failure mileage was 100,000.

Tl* the contact owns a 2013 kia soul. the contact stated that the while driving approximately 40 mph, the clunking noise was present coming from the engine. the vehicle was taken to the local dealer ewald kia located at 36883 e wisconsin ave, oconomowoc, wi 53066 who diagnosed that the engine rod had failed and the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 117,000.

The engine blew up while i was driving down the highway, going about 65-70 mph. i had the vehicle towed to a local kia dealership and they confirmed the engine exploded but kia customer service will not take responsibility, though they have a recall notice out on the engine.

Tl* the contact owns a 2013 kia soul. the contact stated while driving 50 mph, the battery light illuminated. the contact stated that the alternator failed to operate as designed. due to the alternator failure, the vehicle loss power steering functionality. the vehicle was not taken to be diagnosed nor repaired. neither the dealer nor the manufacturer were notified of the failure. the approximate failure mileage was 185,000.

Tl* the contact owns a 2013 kia soul. the contact stated while driving 75 mph, the cruise control became inoperable and the vehicle failed to maintain a speed of 45 mph. the contact stated that the check engine warning light was illuminated. the contact stated that p0302 (cylinder 2 misfire) and p0420 (oxygen sensor) were retrieved. the vehicle was towed to santa fe kia (1701 st michaels dr, santa fe, nm 87505, (505) 982-1957) however, the vehicle was not diagnosed. the vehicle was repaired however, the following day the failure recurred. the manufacturer was informed of the failure. the failure mileage was approximately 176,000. invalid vin.

I have a 2013 kia soul, i have been paying my loan on this car since 2016. i take care of it and routinely do oil changes on it and up keep. over the course of the past four months i noticed my car acting up, i had taken it to shops and none could find a problem. my car was not starting up, i would have to jiggle my wheel to miraculously get the vehicle to start. then once it started it wouldn’t accelerate and would slowly go into neutral. progressively it got worse, my car would turn off if i was parked or at a stop sign or when going 20mph or less. on 12/24/2020 as i was driving my car on a major highway i saw smoke coming from my car. i turned the vehicle off and then as i restarted it, there was a loud clanging and the car was jumping. i immediately turned it off and got it towed. i am at a loss and completely at risk with this vehicle please help.

Tl* the contact owns a 2013 kia soul. the contact stated while driving 55-60 mph, the vehicle was shaking and failed to accelerate. the check engine warning light was flashing. the vehicle was towed to an independent mechanic where the contact was informed there were grooves in the engine block. the local dealer was not contacted. the vehicle was not diagnosed nor repaired. the manufacturer was contacted however, no further assistance was provided. the failure mileage was 190,000.

The steering column would pop and make noises while driving . the steering was very loose and every time you hit a bump the steering wheel will wobble extremely bad almost uncontrollably. the steering coupler was bad . could not go over 55 mph cause it would cause the steering wheel to wobble bad .

Engine began making ticking noises while stationary and while driving and engine check light came on. took it to dealer; dealer changed oil & filter and said problem was bad oil filter causing low oil pressure. engine check light came on again a few weeks later. returned to dealer; technician has found metal shavings in the oil and expects complete engine failure in the future.

2013 kia soul is making a clicking noise when i turn my steering wheel. it makes one click noise once i start turn the wheel. when i stop moving it and try to move it again it clicks. vehicle mileage: 63,667

Engine losing power engine stalls low oil for the last year tapping sound from engine.my family and i feel very unsafe driving this car it's parked in the garage.we've heard about the fires about the breakdowns the car freezing up and we will not drive it. we need help getting this issue resolved. 101,000 mi on the car. please reach out to us if you can.6514926532 [email protected] this is lisa's father i'm trying to help her get this car repaired james jackson thank you

Bought this car for my teenage daughter. rod broke, punctured the engine block, which caused the oil leaked out and it caught fire with my daughter and her friends in the car.

When turning my wheel at low speeds my steering clunks in the column and feels like it is going to come apart. i am scared i am going to loose stearing control. this happens all the time at low speeds or while in a parking lot. it started a month ago and is getting worse. i saw a recall on this but my car is not affe ted and should be.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving 60 mph, the contact depressed the accelerator pedal as the vehicle decreased in speed. the contact veered to the exit ramp in order to exit the highway. the contact then entered a gas station and waited for a couple of minutes before attempting to depress the accelerator pedal which failed to accelerate the vehicle past 50 mph. the vehicle then stalled as all warning lights illuminated. the contact mentioned that an odor appeared from the exhausted pipe. the vehicle was towed to the contact residents, then towed from her resident to the dealer evergreen kia 9205 s western ave, chicago, il 60643 (773) 779-4281 where it was diagnosed that the oil consumption damaged the piston rods and the engine needed to be replaced. the vehicle was not repaired. the contact mentioned nhtsa campaign number: 19v120000 (engine, engine and engine cooling) as a possible solution to the failure however, the vin was not included. the manufacturer was notified of the failure and informed the contact that no recalls was under the vin. the failure mileage was approximately 103,000.

After sc176 recall repair the vehicle still did not run correctly. after escalating for a vp, kia replaced the catalytic converter. i asked for the parts but kia said the parts were theirs.the engine seemed to be running correctly but failed in nov. 2020. i went about a mile with the car after it was sitting for 2 days and the check engine came on and blinked and engine ran rough. i had it towed to the kia repair. kia said i needed a new engine, with parts and labor would be 6k to install. i talked with 2 mechanics besides kia and both said that the car age and miles it should not have failed and that it had to be an over heating issue but it never overheated. i followed maintenance schedule for most of the life of the car.

Rubbing of knock sound and smoke from exhaust that smells bad

At 97000 miles the engine began a ticking noise. all fuel and oil levels were appropriate. less than 2 weeks after that noise began before i could get into a service appointment, i was driving down the highway, the ticking got louder then made a poof noise and the car died. no internal or external lights, nothing. i coasted to the shoulder. i had it towed to a shop where they stated that a rod had come apart and the engine now had a hole in the side and would need to be replaced.

Recall #176: according to the recall, there can be piston damage from the overheating and misfiring as result of a bad ecu. i recently had this recall repair completed but the dealer is unwilling to acknowledge the possible engine damage and check deeper. currently, i am burning about 1 quart of oil every 200 miles. obviously, this is a problem. my contention is that the cause may be from piston damage originating from the original recall and i am currently still at risk of severe damage and/or danger. i do not know the next steps in getting the dealer to investigate the cause of increased oil consumption.

Stalled while on the interstate. will not start back up since.

Tl* the contact owns a 2013 kia soul. the contact received nhtsa campaign number: 19v120000 (engine and engine cooling). the contact stated while driving at 65 mph, the vehicle started shaking and smoke was detected from the hood and the vehicle stalled. the engine warning light was illuminated. the vehicle was towed to bill byrd kia (2435 15th st, panama city, fl 32405 (850) 872-0444) where it was diagnosed that the battery and engine needed to be replaced. the contact replaced the battery. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 133,937.

Tl* the contact owns a 2013 kia soul. the contact stated that she check the oil level a month after an oil change was performed and became aware that the oil level was low. kia atlanta south (7310 jonesboro rd, morrow, ga 30260(770) 968-3400) informed the contact at the time of the oil change that the piston rings may need to be replaced. the oil level warning light recently illuminated and the dealer recommended that the engine be replaced. the manufacturer was not notified of the failure. the failure mileage was 18,800.

When in motion the steering makes a clunking sound moving either left or right . when engine is not in motion it does not . the symptom appears to be the same as the recall done for 2014 model kia souls ... i believe my car should be in the recall

Steering has play and makes a clunking noice when turned left or right while moving.

Nhtsa campaign id 19v120000: the sc176 recall on my car was repaired may 30, 2019. earlier this year my car began showing the signs of the further damage noted in the recall details. in april 2020 my car randomly stalled when in motion on a city street and the check engine light came on. i was able to coast off the road and eventually start the car again. the pandemic prevented me from having it serviced at my kia dealership or elsewhere. since april, this has occurred five times, both on city streets and the highway while in motion. the highway event was frightening as i was in heavy traffic travelling at 60 mph. my local one stop oil change re-opened and i was able to get an oil change may 5, 2020 at 110,431, then again on august 24, 2020 at 114,121 miles at one stop (receipt attached). a week later my engine oil pressure warning light came on despite the recent oil change. i added oil, but in two weeks the level is again low and i put in 2 quarts. i took it to the kia service center september 16, 2020 at 115,179, and the oil was again low as shown on the attached receipt. kia service was unable to determine the cause of the lost oil. although my car had the repair performed for the recall, i'm afraid the piston has been damaged, causing the engine stalls. my oil is leaking out somewhere, so i fear it may be the broken connecting rod that has punctured the engine block allowing the engine oil to escape. the kia quote for the brake, exhaust and tire work was expensive, so i had a friend’s expert mechanic do the repairs for less. he warned me that the oil was leaking out and the engine may blow and i'll need a new engine, and strongly suggested i sell the car before that occurs. i cannot, in good conscience, sell it knowing the risk to a new owner. i hope this explanation will lead to kia repairing my car properly.

Vehicle will just randomly not start. get in car turn on key and nothing, lights, radio, ect all work, but car will not start. so far if you wait a short time and try again it starts and all is fine. i thought that it was the battery so i replaced it and all was good for about 6 months, and then about 2 weeks ago it did the same thing, would not start. went about my business in another car, came home about 1 hour later, got into car and it started right up and has been fine since. i have gone online and have seen this is a common problem, but there does not appear to be anything that the dealer can do. they replace different parts, but it occurs again. lots on money being spent and no results to be had. very frustrating . this has happen about 15 times in the last year, but it does start if you wait awhile. at least my has, but i note that others have not.

My car died while driving on highway going 75mph with 70k miles thats about when a vehicle should be breaking in not breaking down. my steering wheel is loose, gas play. the radio sometimes doesnt come on and my engine just sounds clogged

Loud bumping noise in the steering

Tl* the contact owns a 2013 kia soul. the contact stated that while driving 75 mph, the engine made a knocking sound. the contact checked the oil after pulling in to a gas station. the contact continued driving home however, the engine blew and oil started squirting from under the hood. the contact pulled off the roadway and the vehicle was towed to an independent mechanic. the mechanic discovered a hole at the bottom of the engine however, a diagnostic test was not performed. neither the dealer nor the manufacturer were contacted. the vehicle was not repaired. the failure mileage was 112,000.

I have clincking inside steering wheel related to the pinion plug lose,causing steering to stuck and shak crazy in the highway ,i went to dealer they charged me $189.00 for diagnosis,they confirmed the problem with pinion plug problem but they wanna charge me height price witch i can not afford,and i left with unsafe car.nhtsa has to force the problem as recall to stop car dealer for raping us off.by the way the car was in fatal crash with the first owner cause it s title to be rebuild ,i don’t know what cause it but you can find out,may be the steering was a fact.ask previous owner for more infos.please make steering as a recall soon as possible.thanks for listening to us.

Something in the rack and steering has come loose. steering wheel clicks when i turn it. steering is very unstable.

The passenger inside door handle is pealing and sharp the coating that’s on the handle is coming off. the windshield wipers always making a horrible sound even when they are replaced

Steering wheel coupler ,car not able to steer

While driving back home my 2013 kia soul l4 1.6 suddenly lost its power in the middle of the road. i was able to get it off of the road and check it up into a parking lot. i opened the hood and found everything was normal so i decided to drive back again but as soon i start the engine a red lighy got appears on the on. i got home and called a mechanic. a mechanic did a computer scan and the report fault code retrival and diagnosis were: #1= system to lean @ higher load bank # 1. then #2 - fuel pressure control low. he referred me to the dealership since it can not be fixed by them (recall) when i contacted kia they told me my vehicle didn't qualify for any guarantee since it has 130k miles on it not recall cover, and i have to pay to fix it as my own expense but as i read it should be covered, i'm not sure why my car doesn't qualify. i have not other transportation vehicle and i don't have the funds to pay theexpensive dealership to fix it so please i need to know if you can help and asvise. thank you.

My car was brought in for the recall and they told us it was fine but i noticed it offen got hot and it liked to burn oil or leak oil i had to put oil in each week and one day om my way home the motor blow a rod and this was only a couple months after they checked it and said it was fine the car only had 125000 miles on it and i had to pay 1700 dollars for a new motor and i’m still waiting on it to arrive i don’t think i should have to cover the cost of the motor or the repairs because it falls in the recall list our car had all the problems that the recall was listing. i would like to here back from someone on my concerns.

Model car burns oil extremely quickly regardless of miles driven, no leaks found by mechanic, pistons have been replaced three times in the last six months. steering wheel makes a knocking noise that started within the last three months.

My 2013 kia soul check engine light blinking. i was told needed a new catalytic converter which i took care of 2 months ago. check engine light came on again when i was driving and car would not go i’ve 40mph. i took it to a repair shop and was told i needed a new engine. i have always gotten my oil changed every 7000 miles as requested. i did this at the kia dealership for the first 5 years then just locally. my hours at work have been cut back due to covid and i do not have $5000 dollars. the shop said that the engines are hard to find due to this being a ongoing problem with the 1.6 liter 2013 kia soul. my kia has 160,000 on it but has been well maintained. i contacted kia and they are not taking any responsibility yet sold these kias knowing the engine was faulty.

Steering wheel clicking when turning left or right and has play in steering.

Regarding recall sc176 the engine is overheating and has engine damage which can lead to the vehicle starting on fire. have brought it to 2 dealerships and they are just trying to brush it off saying nothing is wrong even though it is overheating and an independent mechanic states that there is piston and cylinder damage.

Was driving my 2013 kia soul and it threw a rod and my engine locked up. i found out that there was a recall on the catalytic converter. dealership said they tried to run a diagnostic and it said engine failure after they replaced the recalled catalytic converter.

Tl* the contact owns a 2013 kia soul. the contact stated that the piston blew without warning and caused oil to leak into the engine and caused the engine to burn. the contact received notification of nhtsa campaign number: 19v120000 (engine, engine and engine cooling) the vehicle was taken to the stokes kia dealer (202 s goose creek blvd, goose creek, sc 29445) where it was stated that no codes were found and therefore the engine would not be replaced. the manufacturer was made aware of the issue and stated that the engine was purchased used and did not qualify for a replacement under the recall. the vehicle was not repaired. the failure mileage was approximately 70,000.*dt*dt*jb*dt*as

The brakes' vacuum chamber or a valve have gone bad. the peddle is hard to press when vehicle is cranked an baking out. also, noticed when idling, the brake becomes stiff after a slight depression of the pedal. sometimes the car cannot be started as the brake pedal cannot be depressed far enough to allow the start button to work. over time, the front steering has become loose and wobbliliy, causing the driver to over correct steering to keep the car straight on the road. the vehicle has 62,000 miles on it, it shouldn't be having these types of problems this soon.

Was driving on the high way engine blinked five times and car locked up began to shut off. got out the car thinking i need oil popped the hood saw something fall looked under the car there was a fire put the fire out with a towel called the police and the fire department came and said a rod blew? and i googled there is a recall for this exact happening

Tl* the contact owns a 2013 kia soul. the contact stated that while her son was driving, the vehicle stalled with the low power steering fluid warning light illuminated. the vehicle was pushed off the roadway and restarted. there was a knocking sound coming from the engine after the vehicle was restarted. the vehicle was driven to the residence. the vehicle was not taken to a dealer nor an independent mechanic to be diagnosed. the contact stated that the vehicle was not included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling) however, the vehicle experienced the failure stated in the nhtsa campaign. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,003. *bf *as

Tl* the contact owns a 2013 kia soul. the contact stated that while driving approximately 70 mph the vehicle began to stall. the contact drifted into a nearby parking lot. the contact stated smoke was coming out the outside rear. the contact lifted the hood and notice oil had spilled all over the engine of the vehicle. the contact had the vehicle towed. the contact took the vehicle to a certified mechanic who stated that the piston had failed and the engine needed to be replaced. the contact then took the vehicle to the dealer hagerstown kia (10307 auto pl, hagerstown, md 21740 phone: (301) 739-7283) for the repairs who stated that their failure did not relate to nhtsa campaign number: 19v120000 (engine). the vehicle was not repaired as of yet. the contact was unsure if the manufacturer was contacted. the approximate failure mileage 167,000.

Steering wheel clicking when turning left or right and has play in steering.

Tl* the contact owns a 2013 kia soul. the contact stated that at start-up, there was an abnormal sound coming from the engine of the vehicle with the oil warning light illuminated. the contact inspected the vehicle and became aware of an oil leak underneath the vehicle. the contact was informed that the vehicle was included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the contact called gossett kia south (2680 mt moriah rd, memphis, tn 38115) and the vehicle was towed to the dealer. the contact was informed after 4 days that a cost would be assessed because the failure was caused by a rod and that replacing the rod bearing was not included in the recall repair. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 106,000.

Steering wheel clicks when turned right or left, no matter if parked or driving down the road. speeds of 65mph or greater causes wheel to vibrate. researched and found several other complaints for same issue. this needs addressed by kia as this is a safety issue and one that is not supposed to happen. *tr

Last year i took my vehicle to billion auto in iowa city (2 hours from where i live) to get my recall serviced. at this time my vehicle was losing power. when i took it to the dealership they had it in and out in 15-20 minutes and they said only had to do an update. which was irritating, considering i had asked them to check my catalytic converter and they didn't. because prior to that a mechanic in my town thought something could have been wrong with it. well here i am in 2020, and i went back to this dealership (this is the only kia in my area). last year in may there was a recall for the mdps coupling. the letter also stated that they extended the warranty to 100,000 miles- i'm right around 96,500 miles so i am still covered.i called the dealership and asked to get it fixed since i was experiencing noises in my steering wheel turning left or right/ and when vehicle is stopped. they said yes, i spoke with the service advisor and he told me that i would be covered. so i took my car up there thursday the 28th to get this serviced. another worker told me in person my coupling wasn't that bad, and i could always come back in the future to get it repaired. he then further told me that my power-steering rack was making a little noise too, but that wouldn't need to be repaired for another 5-10 years.then he charged me $65 dollars for a diagnostic fee, which is completely wrong. i called kia cooperate, spoke with numerous of folks. i was told on thursday by cooperate that they called the dealership and told them my complaint. but there was nothing they could do. so i called cooperate back demanding to talk to my case worker, [xxx] which she hasn't called me back. i feel like they aren't taking me serious. i've had two past recalls on this vehicle, and wasn't handled appropriately. i also shouldn't of been charged a diagnostic fee. i want a refund as well. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

The engine light keeps coming on and only ones after i accelerate. and then it goes away in a few days and comes back again. i get my oil change done regularly but i still kept noticing but it still kept happening. happened my engine light key on did not go off in the car would start but makes a sound it will not accelerate. the mechanic said that the engine is messed up. *tr

Tl* the contact owns a 2013 kia soul. while driving at approximately 65 mph the vehicle began to smoke and the engine suddenly exploded. the motor and catalytic converter were faulty. the vehicle stalled and created a safety risk. the contact stated that while driving approximately 65 mph the vehicle suddenly began to shake and smoke came from the air vent before the engine suddenly exploded. flames were seen coming from under the vehicle. the vehicle was towed to the local dealer martin kia (2211 scottsville rd. boiling green ky). who diagnosed that the engine was faulty. the engine and catalytic converter were replaced under the nhtsa campaign number: 19v120000 (engine). approximately four months later the vehicle began to exhibit problems while driving at speeds over 40 mph the vehicle would shake and stall with the check engine light illuminating. the manufacturer and local dealer were notified of the failures but no assistance was offered. the failure mileage was 130,000.

I was having issues with a prior recall, concerning the catalytic converters and overheating. (potentially leading to a stall / engine fire) i took my car to the shop and was told they had ran the upgrade and my car was mechanically sound. throughout the following year, i had contacted kia over my car acting strange and not allowing me to accelerate while going down the road on several occasions. the car maxed out between 25-35 mph on major highways 4 times to date. i kept taking it in and they done inspections, the car appeared in good mechanical shape. exactly 2-3 days after picking my car up, it stalled on me again, resulting in 3 semi trucks almost colliding into me. my speed went from 75mpg down to 30mph on a 70mph interstate. after the upgrade, my engine would randomly start making a chirping sound / ticking sound. several misfire codes presented themselves throughout this time and yet nothing was found stored in the cars computer. kia stated it was recall related at one point and when the engine stalled the last round, the engine and car started shuddering down the interstate and now the engine has a loud knocking noise coming from it (threw piston / rod) and kia will not assist in the inspection of this safety recall issue. kia has had me pay several times for inspections and towing to date. hundreds of other owners have experienced these problems after they received the ecu logic upgrade and also prior to receiving it. kia stated they were not exactly sure about my issues and that they have not received any other reports from owners concerning these matters. however, bbb and several online sources can confirm that others have experienced these exact same problems. i almost lost my life on 4 different occasions due to these safety issues. i have forum screenshots and a video on my problems. they all exceed 5mb. any other way to send? *tr

I took my kia soul in for a recall back on march 9th. once the dealership did the update to the computer per recall instructions from kia i left with my car. within 5 min my car went into limp mode not allowing me to go above 59 or over 2000 rpm. i have dealt with kia directly and they are advising still after 6 weeks there is no estimated fix date and no help to me while i have to wait for my vehicle to be fixed from the original recall.

Vehicle was running fine, suddenly smoke came out and car turned off. as per mechanic, vehicle overheated, coolant was all over the engine. no check engine light on nor previous indication of overheating. vehicle model falls under kia recall sc176 but claim is being denied.

Steering has developed 3 inch play, loose nut inside the steering column from research on the internet. *tr

Driver's seat collapsed in the center. the car likes to fishtail on bumpy roads causing some loss of control. the car vibrates at 60 plus mph

My vehicle is located in puerto rico usa. there is an active recall under # kia recall 19v120000 however the local dealer refuses to accept that it exists. i went thru everything that is described on the recall on my 2013 kia soul, but if you enter the vin number directly on your page, it indicates that the vin number can not be found. on the other hand, it refers you to kia motors where you enter the vin number and again it says it does not exist. however, when i decided to make complaint via your page it identifies the car perfectly. the question is: why wont my vin number appear on the normal search for recalls on your page nor on kia's page but it clearly appeared once i started my complaint. i need the local dealer to recognize that there is a recall and act on it on my vehicle. please search for the recall mentioned 19v120000 from kia. *tr

Tl* the contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 19v120000 (engine and engine cooling). the contact stated while driving at approximately 25 mph, the check engine warning light illuminated. the contact stated that several days prior there was an abnormal sound coming from the engine while the vehicle was parked. the vehicle was taken to kia of carson (22020 recreation rd, carson, ca 90745), where the vehicle was diagnosed with several unknown issues. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 126,000.

It’s been a lot of complications with the car steering collar car make a loud sound while driving over 60mph knock sensor causes a lot of problems with holding gas engine is very loud

I was driving south on i 5 in everett wa, like i do every morning, when my engine started making rattling and clanking noises and started to lose power to the point i was nearly in multiple accidents. i was luckily able to make it off the freeway safely. as soon as i brought the vehicle to a stop, it died and has since lost all ability to function. this car received regular oil changes and maintenance.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving the vehicle, the vehicle failed to exceed 15 mph, with a knocking sound coming from the engine. the contact stated that there was also a burning odor outside the vehicle. the contact also stated that the check engine warning light was illuminated. the contact stated did a self code reading which retrieved a dtc fault code: p0420 for a failing converter. the contact hat the vehicle was serviced under nhtsa campaign number: 19v120000 (engine, engine and engine cooling), however a failure recurred. the vehicle was taken to mentor kia (9090 mentor ave, mentor, oh 44060) where a failure could not be duplicated or failure code diagnosed. the vehicle was not taken back to the dealer. the contact also stated that the vehicle loss two and half quarts of oil every time the oil was changed. the manufacturer was made aware of the failure but offered no assistance. the failure mileage was approximately 125,271.

Kia soul 2013 just bought through dealer march 13 2020, and it makes a clunking noise in the front end whenever it’s driven and i have kids in this car so if this is an issue with kias something needs to be done ! makes noise when driving at any speed, turning and very loud

I was driving home from work. vehicle started normal in parking lot. once on road i started to go up a hill. vehicle started losing power. obdii reader stated p0304 cylinder 4 misfire detected and p0420 catalyst system efficiency below threshold (bank 1). i was able to get my vehicle to a safe location. however, during that i again lost all power going up small hill. this all occurred in waynesburg, pa all power issues occurred on a main route and secondary roads.

While parked or at slow rate of speed the steering column makes a clunking sound when the wheel is turned either direction. the sound is also present while traveling on a bumpy road at a slow rate of speed. there is play in the steering wheel or the steering feels loose and the steering wheel vibrates while traveling on the interstate at 70mph (unknown if all related). i have had new tires recently put on and balanced and thought the problem was the need for new tires, however, the problem is still there and hasn't been diagnosed or corrected. it isn't an alignment problem because it has been checked and the steering does not pull any ddirection.the suspension has also checked out ok and appears to be unrelated.

I was driving to work and my check engine light came on. i figured i would take it to my mechanic the next day since i did not see, hear, or smell anything at that time. within 10 minutes, a knocking noise started under my hood. i immediately headed towards my mechanic's shop - i made it 8 miles, with the knocking becoming more frequent, until it stopped and my engine died. i was in the right lane of the highway at approximately 50 mph. i was able to coast from the closest exit ramp into a gas station parking lot. i had my vehicle towed the rest of the way to my mechanic, who diagnosed a spun or thrown rod bearing. he identified one hole in the bottom of the engine - the ejected part had pierced the engine block and my oil pan. i called kia consumer affairs, who advised this sounded like an issue i should take it to a dealership to have evaluated for replacement/repair by kia. as far as i know, there has been no recall, but kia seems to already be aware of this problem in souls and has not issued a recall. the representative on the phone at kia consumer affairs said i "may not have even received the letter yet". my vehicle was not included in the previous recall but appears to have suffered the expected issue. the recall should be expanded. i took my vehicle to my local dealership, who coordinated with their district manager and kia has agreed to repair my engine. i am concerned that they will only repair the damage but not address the actual issue. the dealership also identified a second hole that had been made in my engine block by debris when my engine broke down.

I had my car in for the recall for the catalytic converters when i first got the notification about it and it has already had to be fixed again for the same thing since then and is starting to act up again the same way. sometimes i can smell it and also noticed my car is not accelerating like it should. i’m afraid my car isn’t safe.

Well the first item is the dealership told me there was a recall on the driver side panel door. the second problem right low beam light has been out now for almost two years i have been everywhere we had switched bulbs we have traced wires everything replace the relay still can i get that to work and sometimes he does lunds highway road you hit bumps all the lights come on in car it is some kind of electrical short in a car somewhere

Car started to consume oil and some knocking coming from the engine. took it to deland kia with my recall notice recal#19v120 .jon at deland kia stated he needed to do oil change and go from there. had oil change on the 2/24/20 returned 3/7/20 almost no oil. he agreed it had no oil and needed to run some testing on it . jon stated i needed to pay $99.95 for a diagnostic. why would i pay when it's a recall. he stated my car is not covered on the recall because my car has high miles. told him that's absurd it is kia responsibility to take ownership for faulty engines and equipment. that's when i also told him the steering column is cranking again. which was a recall and they deland kia, claimed to fix. jon stated he spoke to kia and i didn't qualify for anything once again stating high mileage. i stated to jon it has 154,000 miles, it is impossible a car that has never had any issues to not be covered under the recall. needless to say i left very upset and my car did not feel right when accelerating. came straight home. on sunday 3/8/20 i went to the store and my car started to rattle and shake and make noise as i was driving in a normal city road almost causing me to crash into another vehicle because i became scared and had no control of it. i was able to park my car in a business parking area and it sits there still today 3/09/2020. it is weird when i checked this site about my vehicles recall there was 1 now it has been cleared.

The vehicle present grinding noise while turning to the left or righ when driving. i went to the dealer and after they checked my car they told me to increase the volume of the radio so i do not have to hear the noise because it is not a safety problem.

There is a clunking noise while driving or turning. too much "play" in steering wheel. it feels like it will come apart. happens know matter how fast i go. even when back up.

Steering wheel makes a clicking/knocking noise when turning to the left or right.

Tl* the contact owns a 2013 kia soul. the contact stated that while turning in either direction there was an abnormal noise was coming from the front of the vehicle. additionally, on several occasions the vehicle failed to start and the battery power was drained. the vehicle was taken to an independent mechanic and the contact was informed that the battery was not defective. the cause of the failures were not determined. the local dealer hollywood kia located at (6011 pembroke rd. hollywood fl) was notified of the failures. the manufacturer was not contacted. the failure mileage was 43,000. the vin was not available.

Tl* the contact owns a 2013 kia soul. the contact stated that while at an unknown dealer for routine maintenance, the contact was informed that the vehicle was subjected to nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the vehicle was repaired under the nhtsa campaign number however, after the vehicle was repaired the service engine warning light illuminated and remained illuminated. the vehicle was taken to alm kia located at south 4310 jonesboro rd, union city, ga 30291, to be diagnosed. the contact was informed that the engine misfire was due to defective ignition coils. the vehicle was not repaired. the approximate failure mileage was 167,364.

2013 kia soul, just at 90kmiles, consuming motor oil at a rate of .75 quarts per 1000 miles according to kia dealer conducting three oil consumption tests. kia contends this is normal. changed pcv valve during second oil consumption test with no effect on oil consumption. the car is driven around town, moderate distances, daily. the oil has been changed by local garages and the dealer at 5k mile incrememts. this issue began just after the kia catalytic converter recall notice

Tl* the contact owns a 2013 kia soul. the contact stated that while driving, there was a knocking in the engine. the check engine warning light illuminated. the contact called brewbaker kia dealer, 222 eastern blvd, montgomery, al 36117) and was informed to contact the manufacturer for assistance. the vehicle was not taken to a dealer and was not repaired. the manufacturer was made aware of the failure but did not assist. the failure mileage was 150,000. the vin was not available.

Tl* the contact owns a 2013 kia soul. the contact stated that the steering emitted a clicking sound when turned to the left or right with an abnormal vibration. the vehicle was taken to (deland kia located at 2322 south woodland boulevard, deland, florida, 32720, (866) 809-7175, to be diagnosed. the contact was informed that the failure was due to a failure in the steering coupler. the vehicle was not repaired. the manufacturer was contacted. the failure mileage was 35,162.

Tl* the contact owns a 2013 kia soul. the contact stated that the vehicle began to make a faint tapping noise that progressively got louder. the contact stated that while driving approximately 40 mph the tapping sound became more of a knocking sound. the vehicle stalled with the check engine warning light illuminated. the vehicle was taken to (southside kia located at 9401 atlantic blvd, jacksonville, fl 32225, phone number: 904-406-7779) who informed the contact that their vehicle was included in nhtsa campaign number: 19v120000 (engine and engine and engine cooling) however, due to the diagnostic reading showing a different code from the one indicated in the recall, the dealer stated they were unable to provide the repair. the contact stated that according to the information within the recall, the vehicle exhibited a similar failure. the manufacturer was made aware of the issue and informed the contact that there was no specific code for the recall repair. the manufacturer opened a case regarding the matter and informed the contact that a representative would be reaching out however, which was still pending. the approximate failure mileage was 103,000.

Tl* the contact owns a 2013 kia soul. while operating the vehicle, the contact heard a clanking noise under the front of the vehicle. the cause of the failure was not determined. high country kia (4004 e. main st, farmington, nm) was notified of the failure. the manufacturer was not notified of the failure. the failure mileage was 31,000.

Tl* the contact owns a 2013 kia soul. while operating the vehicle, a clanking noise was present under the front of the vehicle. the cause of the failure was not determined. high country kia (4004 e. main st, farmington, nm) was notified of the failure. the manufacturer was not notified of the failure. the failure mileage was 31,000.

Engine started hard in driveway and lacked performance when starting down the street. hoped it was a possible damp condition that morning as it never happened before and i continued off for work. after nearing work, it did not correct itself so when i got to work i took the day off to get it to the dealer. upon restarting it was the same however at the first stop it stalled and would not restart. kept trying for 10 min and if finally started and i drove it to the dealer. after a couple days the dealer stated it needed a new engine as the timing was off by 4 degrees. this condition made the car extremely dangerous for lack of power and others passing but i never dreamed it would need the engine replaced. byers kia in lewis center, oh service dept has not given me any information on what happened and why and has not given any further follow-up in 3 weeks!

Engine lite when on. got a recall notice. had recall performed. recall state that if damage was done to catalytic converter it would also be replaced. a few months later after recall performed engine light comes on saying catalytic converter problem. they say i need to pay $2000 to get fixed. i believe it should have been replaced at time of recall.

I began hearing a loud knocking sound while i was driving. i stopped at a pep boys and the tech told me i should be fine to get home. after some time on the road my engine light began to flash and the oil light was on as well. i was able to get the car off the nearest exit and into a park and ride parking lot. the car at this point was smoking. i began to gather my things then i saw flames appear under the hood. that’s when i exited the vehicle. the car was engulfed in flames within five minutes. i lost 2 ipads and my iphone. but we made it out safely! a good samaritan followed us off the highway. he has dash cam of my car that shows a spark go off underneath the car while we were still on the road.

Tl* the contact owns a 2013 kia soul. while driving approximately 55 mph, the check engine warning indicator illuminated continuously and then flashed. in addition, the vehicle started to shudder and lost power without stalling. the vehicle was towed to brown’s manassas kia (9030 liberia ave, city of manassas, va 20110, (703) 331-8080) where it was diagnosed that the engine needed to be replaced at the cost of $7,480. the vehicle was not repaired. prior to the failure, the vehicle was repaired per nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer was contacted and provided case number: 13438127. the approximate failure mileage was 82,178. *ln*jb

Tl* the contact owns a 2013 kia soul. the contact stated that there was a delay in acceleration when the accelerator pedal was depressed. the contact also mentioned that the vehicle stalled. the vehicle was taken to an independent mechanic who stated that oil was leaking into different compartments of the engine. the vehicle was taken to greenway kia west (3407 w colonial dr, orlando, fl 32808, (407) 532-2217) to be repaired per nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the dealer was unable to determine why the vehicle was experiencing high oil consumption. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 150,000.

Tl* the contact owns a 2013 kia soul. the contact took the vehicle to huffines kia corinth (5150 interstate 35 e, denton, tx 76210) to be repaired per nhtsa campaign number: 19v120000 (engine, engine cooling) in march of 2019. on approximately october 28, 2019, the contact noticed that the vehicle had a rough idle and hesitated to accelerate. the vehicle was taken to an independent mechanic to be diagnosed and a code for the catalytic converter appeared. in addition, the dealer stated that the vehicle was consuming an excessive amount of oil and the check engine warning indicator was illuminated. the vehicle was not taken back to the dealer. the manufacturer was not notified of the recurrence. the vehicle was not repaired. the approximate failure mileage was 136,000.

Vehicle began making a noise and seemingly not getting gas anymore and came to a complete stop right in the middle of rush hour traffic.. i tried starting it and it would not start unless i pumped the gas petal, which sent plumes of white smoke and awfully strong gas odor. the car did this all the way home. i called a mechanic and he did a diagnostic test on it and said it was caused by one of two sensors. three mechanics said the vehicle could have caught on fire and possibly exploded while i was driving it because it was dumping fuel on the engine. they said had there been one spark from the spark plugs that my car would have most likely blown up. i am scared to drive this car now and i don't know what to do at this point.

Tl* the contact owns a 2013 kia soul. while driving the vehicle, there was an abnormal knocking noise coming from the engine compartment and the check engine warning indicator illuminated. the vehicle was taken to dennis dillon kia (9501 w fairview ave, suite b, boise, id 83704, (208) 314-3403) where it was diagnosed that the knock sensor needed to be replaced and the ecm needed to be updated. the contact was also informed that metal shavings were found in the engine. the knock sensor was replaced and the ecm was reprogrammed. the engine was not repaired. the vehicle was not included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer was notified of the failure. the approximate failure mileage was 116,700. the vin was not available.

I took my vehicle to kia for two recalls and a performance issue with the engine; specifically, a loss of power and increased oil consumption. kia performed an ecu upgrade and replaced the catalytic converter related to recall# sc176. the recall also identifies internal engine damage to the pistons that result from overheating caused by high catalytic converter temperatures which was addressed by the ecu upgrade. i inquired about coverage for the damage to the engine; however i was told that the engine damage would not be covered by kia. an oil consumption test was performed and kia documented that 1 quart of oil had been consumed in the 1,000 elapsed miles (which exceeds the manufacturer’s specification for normal rate of consumption), i was told that the engine would need to be replaced, and kia would not cover the cost. i was very surprised as the issues that i am having with the car are exactly the very same issues described in the recall.

Steering is shaking and requiring need to turn wheel more than usual to turn when driving. making noise when driving.

I went to have a oil change,they told me my motor was going out.they would not do nothing. they said take it to a kia dealer. i then call a kia serves dealer. so i am looking for a dealer in the area code 49022, for a phone number.

Tl* the contact owned a 2013 kia soul. the contact's vehicle was included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling); however, the contact did not receive a recall notice. the vehicle was not repaired per the recall. while the vehicle was parked in a parking lot for approximately 25 minutes, the contact was informed by a pedestratian that the vehicle was on fire. the contact's husband extinguished the fire with water. the fire department was contacted and a report was filed. the vehicle was towed and deemed totaled. there were no injuries. the manufacturer was not made aware of the failure. the approximate failure mileage was 98,000. *ln*jb

Started with a clunk sound, then all of a sudden the vehicle would not steer. i was in a mass of traffic so my speed at the time was slow and i was able to drift onto the side of the road luckily. dealership tells me the vin is not in the recall, but i see this same problem recalled half a million times. they will not fix the issue, which comes at a tune of $1600.

For the last 3 yrs the last piston has been misfiring causing a knocking sound. every where i take it, including 2 kia dealerships say it needs a new engine. i know other kia soul owners with the same issue. this problem started in 2015. it's a known issue. canada made kia replace engines with this issue. the car knocks whether stationary or driving.

The vehicle present a grinding noise while steering on any direction. while getting it checked at the local kia dealership they diagnosed the issue on the steering which was apparently part of a recall from kia, a few days later the issue on the steering was present again and the local kia dealership is now charging me around 1,900 dollars for the repair even though it all started trough a manufacturer recall..

I purchased my 2013 kia soul on may 8, 2019. engine started knocking. when i checked for any recalls, my car had the catalytic converter recall. this was performed at kia dealer in lake charles, la, on april 22, 2019. they did not repair or replace engine. i took to walker kia in alexandria, la, and was told my engine was not one "with the lifetime warranty" and that it was not included in the engine recall. i have not seen anything regarding a "lifetime engine warranty". this car needs new engine. please help!

Tl* the contact owns a 2013 kia soul. the contact stated that the vehicle was serviced per nhtsa campaign number: 19v120000 (engine and engine cooling) at kia of meridian (1219 ms-39 bypass, meridian, ms 39301). after the repair, the vehicle hesitated when the accelerator pedal was depressed. the vehicle was taken back to the dealer, but the cause of the failure was undetermined. the vehicle was also taken to wilson kia (4204 lakeland dr, jackson, ms 39232). the vehicle was not diagnosed; however, the dealer stated that the recall update was the cause of the failure. the dealer changed the spark plugs, drive belt, and fuel injection service, but the failure continued. the contact stated that the failure was not occurring prior to the recall remedy. the manufacturer was not notified of the failures. the approximate failure mileage was 101,832.

Tl* the contact owns a 2013 kia soul. the contact took the vehicle to west palm beach kia (located at 735 s military trail, west palm beach, fl 33415, (561) 433-1511) to be repaired per nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the contact stated that the manifold, catalytic converter, gaskets, and exhaust pipe were replaced. in addition, the oil needed to be changed every 200 miles. there were no warning indicators illuminated. the manufacturer was not notified. the failure mileage was 124,896.

Engine burned up all the oil and seized up, metal shaving were found in oil pan. we noticed thick black smoke coming from the tailpipe and got to the dealership as it stopped working, same issue that’s happened to the motors that were already recalled, but no recall on this vin.

Tl* the contact owns a 2013 kia soul. while the vehicle was being inspected, the contact was informed that smoke was coming from the exhaust pipe due to an overflow of oil. the contact also found an oil leak near the engine. the vehicle was not diagnosed or repaired. a dealer and the manufacturer were not notified. the failure mileage was 74,312.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving at 40-45 mph there was an abnormal bombing noise. the vehicle overheated and fire was emerging from the hood. all the instrument cluster lights were illuminated. there were no reported injuries. a police report was filed. the fire department extinguished the fire. the vehicle was towed to pride kia of lynn: 793 lynnway, lynn, ma 01901(781) 596-1010 but was not diagnosed or repaired. the manufacturer was contacted who provided case number 13266509 however, no further assistance provided. the failure mileage was 74,000.

I was driving my 2013 kia soul, and i was turning across a busy intersection. as i was in the middle of crossing the intersection my car stalled out and i was almost in a very serious accident. if the oncoming car had not swerved it would have been a serious collision. since this incident, my car has been towed to a kia service center and evaluated. the kia technician stated that my car had metal shavings within the crankshaft oil passages, and the crankpins themselves may be too rough on the edges. as a result, oil may be blocked and cause the connecting rod bearings to wear, which would then cause them to fail and seize the whole engine. that, of course, would cause the car to stall during driving. this is the exact same problem that the other kia engines were recalled for. in addition to stalling this could cause the rods to pierce the engine and cause a fire. more lives are at risk because the kia recall is not complete. engines like mine, are still out there possibly causing serious and or fatal incidents. kia needs to expand the recall to the 2. engines as well. this is a manufacturing defect that needs immediate action. please expand the recall as this problem is still continuing in other kia soul engines not listed in the recall. *tr consumer stated my 2013 kia soul has been towed to the dulles kia dealership. they are saying that even though the issue my car is having is the same/ or similar to the other recalled kia soul engines, my engine is not listed on the recall. since it is not on the recall, i need a new engine at the cost of $6,200 dollars. my kia is a 2013, with 86,712 miles on it.*jb

I was driving on highway 411 and it stalled just died and would not restart

In april 29, 2019 had safety recall (nhtsa recall #19v120) work done on my 2013 kia soul for the catalytic converter, now five months later my check engine light comes on. i have the check engine light check out at auto zone and o reilly auto store, the code error reading p0420 catalytic converter failing. i contract kia dealership service department in houston, texas. the service advisor informed me, “that since i have 100k on the 2013 kia soul the car catalytic converter is not covered. i will have to pay out of pocket for repair of the catalytic converter.” i was also told by service advisor, the software (catalytic overheating protection) upgrade only for the recall. service advisor stated “supposedly nothing was found on the diagnostic program for the software upgrade.” i explained to service advisor went in brought my 2013 kia soul for the recall, the check engine light was not on at all. service advisor informed me that need the contact kia motor. i send an email the kia motor company on the recall problem. on october16, 2019, the kia motor representative contract me about the recall problem. the kia motor representative stated “i have to pay for them to check the recall diagnostic problem. the kia local dealership is not apart kia motor company. you are responsible for the repairs". it just funny those five months go by and all of a sudden there is a problem. i have been loyal kia customers for some time, until now. they will not check out the recall problem of free.

The steering wheel coupler has become loose, creating a sound and steering play (or slack) when steering. this could result in breakage of the coupler, resulting is loss of control of the vehicle. kia has already recalled the 2014-16 soul models in recall number: 17v608000, but did not include the 2013 year model, which has a dangerous defect.

Steering wheel makes a clicking sound when i turn the wheel

When trying to start the car it won't turn over until you turn the key about ten times.

Clunking noise from steering wheel when i go on a bumpy road or turn steering wheel from side to side. while in motion or stationary.

Tl* the contact owns a 2013 kia soul. while driving 35 mph, the steering wheel made a clicking noise when turned. the contact also stated that the steering wheel felt loose. there were no warning indicators illuminated. the vehicle was not diagnosed or repaired. the manufacturer and dealer were not notified. the failure mileage was approximately 70,000.

Tl* the contact owns a 2013 kia soul. the contact received a recall notice for nhtsa campaign number: 19v120000 (engine, engine and engine cooling). while driving 60-65 mph, the vehicle stalled. the vehicle restarted, but failed to accelerate above 5 mph and the check engine warning indicator illuminated. the vehicle was towed to southwest kia round rock (600 jeffrey way, round rock, tx 78665, (512) 617-5000). the dealer stated that two coils were needed and no failure codes were generated. the vehicle was not diagnosed or repaired. the vehicle was towed to an independent mechanic who stated that there was no compression on the number one piston. the manufacturer was not contacted. the failure mileage was 215,000.

Tl* the contact owns a 2013 kia soul. after restarting the vehicle, a knocking sound was present coming from the engine compartment. moments later, while driving, the vehicle suddenly stalled. the vehicle was not diagnosed or repaired. savage kia (2725 center ave, reading, pa) and the manufacturer were notified of the failure, but no assistance was offered. the vehicle was recently serviced per nhtsa campaign number: 19v120000 (engine), but the remedy did not correct the failure. the failure mileage was 74,000.

My daughter was driving my 2013 kia soul, 2.0 engine, on the interstate when the car had a sudden lose of power. within a minute or so there was a loud pop and smoke rolling out behind. after being towed and inspected we see that the oil mid pan failed. there is a large crack in the cast aluminum just behind the oil filter. i was told this much back pressure in the engine probably means a clogged or faulty catalytic converter. i have noticed a lot of similar complaints from other kia owners. called kia and was told this in not covered by any warranty or recall. *as *tr

Tl* the contact owns a 2013 kia soul. the contact stated that while exiting the vehicle, the seat belt retractor failed to retract the seat belt. the failure caused the seat belt buckle to be caught inside the door frame of the vehicle and was bent. the contact stated that the buckle no longer fits into the receiver. the vehicle was taken to family kia of st.augustine located at 2665 u.s. highway 1 south, st. augustine, fl 32086, (904) 808-0542, to be diagnosed. the contact was informed that the retractor, receiver, and buckle needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the approximate failure mileage was 37,504.

I received a safety recall, dated april 12, 2019. per recall, 19v120, to upgrade the catalytic converter at no cost to me. i called customer assistance center at 800.333.4542 and spoke with nicole who assured me there would be no cost to me. on may 13th, i visited a kia dealership on 4220 fredericksburg rd., san antonio, tx., and made appointment for may 16th and was told that a diagnostic was necessary and could generate a charge. later that day i called to cancel the appointment in case of a charge and spoke to daniel, a cashier. to confirm cancellation, i called again on may 15th and spoke with edward in services and was told the appointment had not been cancelled. i asked him to cancel and he advised me to reschedule soon due to the recall. i told edward my concerns about paying for a diagnostic, and he said that if diagnostic was related to the recall, there would be no charge, but there could be a charge if the diagnostic found other issues not related to the recall. he said he would cancel appointment and i told him i would call later to reschedule. however, i will not have the money any time soon to pay in case there is a charge for the diagnostic. the mileage in my vehicle is 53,000, so i do not know how long i should continue driving my vehicle without resolving this recall issue.

I was going down the freeway speed limit is 70mph my foot is on the gas and my car seems to decreased in speed no lights came on prior to my car shutting down(like check engine light or oil light etc) my kia soul has completely stopped on the freeway and only then does the check engine light come on this was back at the end of february 2019 couple of months go by i have no clue as i what’s going on with my vehicle it’s now may 2019 and i just got word from the shop that it’s a piston which was the cause for my engine to die out

I took my car into kia of lagrange in lagrange georgia for a recall. my engine light was on and giving the code for the cadillac converter. they upgraded the cop ecu logic and reset my engine light. the next day my engine light was right back on for my cadillac converter. kia is refusing to replace my cadillac converter even though the recall states if that was damaged it would be replaced. i have called the consumer assistance center for kia at 800-333-4542 six times now and each representative i have spoken to has assured me they would get this resolved and that no money would come out of my pocket and have been promised calls back all six times but never recieved a call back.

Rack and pinion sound

At around 60,000 miles, began to notice clunking noise and slight wobble with steering column. at first it was minimal, but has gotten progressively worse and now hear new squeaking/grinding noises when turning at lower speeds or when stopped. recently researched and saw that many other people have been experiencing this same issue with this model (the 2010-2013 builds), with a video regarding this issue on youtube having more than 40,000 views as of writing this (https://youtu.be/j3u0khplz8c). the same steering coupler parts that were deemed defective for other recalled models from kia/hyundai appear to be the same ones used in the 2013 kia soul (and others that have not been recalled). https://www.carcomplaints.com/kia/soul/2013/steering/clunk_noise_in_steering.shtml

Tl* the contact owns a 2013 kia soul. the contact stated that the engine made an abnormal knocking noise may result from faulty converter, which distracted the contact. every time the engine was started, the failure occurred. the vehicle was taken to kia of st. cloud (1396, 901 2nd st s, waite park, mn 56387, (320) 259-4542) and was not diagnosed; however, the mechanic stated that the bottom of the engine had to be removed and replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and did not assist. the failure mileage was 134,000. *bf *jb

2013 kia soul+ 2.0l engine. merging into 50mph zone from one major roadway to another, my vehicle stalled during acceleration, and began making a thumping noise as i pulled over. as i stopped the car on the shoulder, the check oil light began flashing. i drove to a parking lot for a safe area, and called the company that recently changed the oil 4 days prior. they had it towed back to them for another look. they found that the oil pump was working correctly, but one of the pistons was not getting any oil and the rod had broken. i've owned this vehicle for approx. 7 months. i've never had a check engine light or any other indicators that an issue was pending.

Tl* the contact owns a 2013 kia soul. while driving 65 mph, the vehicle started to stall and made an abnormal noise. the contact parked the vehicle on the side of the road and had it towed to car pros kia tacoma (located at 7230 s tacoma way, tacoma, wa 98409, (253) 671-2400) where it was diagnosed that the engine needed to be replaced. the manufacturer was not notified. the failure mileage was 100,400.

Over the past several months, steering has developed a clicking sound and some play when the steering wheel is moved back and forth at rest and moving, and steering vibration that suddenly happens when doing 70 mph. • 2007-2014 $5 coupling p/n 563152k000fff used on 200 models of kia and hyundai • may 22, 2014 kia tsb-cha044 optimas, souls, fortes 2010-2014 identifies defective coupling; repair cost $250-$500 • august 16, 2016 kia tsb-cha072 optimas adjusts man hours; offers free replacement and extended warranty under its customer satisfaction / warranty extension program (cs1604) stating “kia’s analysis has identified that this condition occurs in extremely high humidity states adjacent to warm ocean waters due to wear of the flexible coupling.” then goes on to identify 9 states including florida, where warranty replacement is authorized. “for vehicles sold or register in all other states, kia is extending the warranty on the flexible coupling to 10 years/unlimited miles.” • august 16, 2016 kia tsb-cha074 souls and fortes adjusts man hours; repair cost is still $250-$500 • jan. 2017 hyundai issued extended warranty on all effected models. why are optima owners getting a free replacement or extended warranty while soul and forte owners are paying $250-$500 dollars for the diagnostics and repair of the same problem? it is my opinion that a new tsb should be issued to include the effected souls and fortes in the kia customer satisfaction / warranty extension program. i feel this problem should get national attention if not acted upon by kmai.

Tl* the contact owns a 2013 kia soul. while driving 65 mph, the vehicle seized and the oil and check engine warning indicators illuminated. the vehicle was towed to lithia ford lincoln of roseburg (1650 ne stephens st, roseburg, or 97470, (541) 537-4643) where they disconnected the battery. the vehicle was towed to butler kia (4950 crater lake ave, medford, or 97504, (541) 776-3088) where it was diagnosed that the catalytic converter needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 30,000.

Tl* the contact owns a 2013 kia soul. while driving, a loud explosion was heard underneath the vehicle. the contact was able to coast the vehicle to the side of the road and bystanders helped push the vehicle into a parking lot. the vehicle was towed to world car kia new braunfels (located at 3363 interstate 35 frontage rd, new braunfels, tx 78132, (830) 214-7280) where it was diagnosed that the piston rod exploded and blew a hole in the engine. the engine needed to be replaced. the vehicle was not repaired. the vin was included in nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the manufacturer was not notified of the failure. the approximate failure mileage was 143,000. *dt

Was driving down the interstate when all the lights on the dash come on and the car shut down. has not cranked since.

Tl* the contact owns a 2013 kia soul. the contact stated that the engine stalled and an abnormal knocking sound was coming from the engine compartment. there were also metal shavings in the engine that mixed with the oil. in addition, the check engine indicator illuminated. the vehicle was taken to an independent mechanic, but no failure was found. however, the mechanic stated that new pistons and a catalytic converter were needed. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that a new oxygen sensor needed to be installed. the dealer was not contacted. the failure mileage was 92,000.

Steering makes a clunking noise. apparently the flex couplet which was recalled on the 2014 through 2016 soul has worn out prematurely. it’s known problem. manufacturer should cover the cost.

My exhaust pipe broke on a weld behind the resonator and started dragging the ground while i was driving. luckly i was close to home. i went to the auto parts store and got some clamps to hold it together but it is very loud now. not sure if it could have been a fire hazard from sparks on the pavement.

Recently while driving my steering was feeling slightly hung or not steering a little when i turned the wheel. now the car seems like it has some play in the steering wheel and makes a clunking when i turn the steering wheel from one side to the other. i figure it is something with an electronic power steering under the steering wheel after looking it up on the internet. i am not quite sure if it is safe to drive. i was concerned when turning curves at 65 mph and it was feeling hung up & not quite right. this is an ongoing problem at this point.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving at approximately 60 mph, the check engine warning indicator illuminated. the vehicle was driven to the dealer darcars lanham kia (9020 lanham severn rd, lanham, md 20706) where it was determined that the catalytic converter and two oxygen sensors had failed and needed replacement. the vehicle was not repaired. the contact received notification for nhtsa campaign number: 19v120000 (engine, engine and engine cooling) on april 12th 2019. the vehicle was driven back to the dealer where it was awaiting an evaluation from a kia headquarters mechanic. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 106,000.

The steering wheel is clicking and it is getting progressively worse. 2 opinions cite the rack and pinion steering. it is acting just like the description of the 2014-2016 recalled kia souls.

When in motion the car would sputter and struggle to reach speeds over 30 mph. multiple times the check engine light would come on and read as a knock sensor. replaced the knock sensor but the car continued to struggle to accelerate and would sputter. took it to kia and they discovered it was the hydraulic module. they fixed it costing me $1500. i discovered the other day that my car has a recall for another issue but saw the car has an investigation on going about this issue.

Mpds coupler teeth broken off other years and models covered under recall but not 2013. same part same application dealer wants charge $400+ to fix this manufactured defect with another plastic gear that will break in a few years of age. clicking sound when you start to turn the steering wheel afraid when all teeth in gear break going to have no control over steering dealer has tsp on this but its a safety issue

I 2013 kia souls recently went out, it won't start. there was no light that indicated a problem. i took it to my machine who believed it was the starter or battery but when he looked at the engine he believed it had blow up. a recent recall was done on my veh, so i got it tolled to kia. they didn't issue me a rental, and the service man didn't want to take the veh because they havent received any information on it. i had to go home and get the recall notice that was going to be sent out to customers. i've been calling for the past 2 week and the service person closed out my case. if you had no information on the recall how can you close out my case ? what knowledge did you have that your were not informing me? on 4/22/2019 i received a call that stated my car was not part of the recall because the service codes and that i would have to pay for a new engine but they can;'t find one. maybe because it was recalled

Kia soul 2013 recall. we were driving home from work on the freeway going about 55mph and the check engine light started flashing. we rushed immediately to the kiadealership after hearing about the kia engine fires. they scanned our vechiel and saidone of the engine coils may stop working. they said our car could just stop working on the road and then we would need to tow it in. this doesn’t sound like a clear explaination of the problem to me. i’m concerned we’ll keep driving the car and it will catch on fire.

2013 kia soul 1.6l gdi. 77650 miles. problem 1 .two days ago while driving on the freeway my check engine light started flashing and i could tell it was having a lot of hesitation, even before it flashed i could notice something wasn't right. i immediately went to my local kia dealership and they ran a diagnostic on my car and could tell there is something wrong with cylinder 2. despite that no action was taken and i was told to keep driving the vehicle until i happened again. 2. i've been noticing my car is always low on oil. last time i had my oil changed they told me they couldn't even measure any oil on the dipstick. now yesterday when i was at the dealership same issue. it's only been 2k miles since my last service and it was almost 3/4of a qt low. i know it's normal for some oil to burn but that's way too much too quickly. 3. yesterday only 1 day after my check engine light flashed i noticed a really bad smell coming from my car when i got off the highway. i'd described it as a hot tin/sulfer smell. now i'm worried to even drive this car and i don't know what to do.

This is the second complaint being filed reguarding this car. after we filed the first complaint we took our car back into the kia dealership for the check engine light flashing. they scanned engine and didn’t find anything. they topped off our oil because it was half full. i just recently got my oil change done there 2,000 miles ago. according to the owners manual it should be done every 7,500 miles. the following day we were driving down the freeway, pulled off at our exit and smelled a horrid leak burning/ rotten egg/ sulfur smell. we immediately pulled of the road and checked the car for flames. we didn’t find any. i’m really starting to feel unsafe about being in this vechiel.

Tl* the contact owns a 2013 kia soul. when the steering wheel was turned in either direction, a clicking noise was present and the steering wheel felt loose. the failure was not diagnosed or repaired. the manufacturer was notified and did not assist. the dealer was not contacted. the failure mileage was 26,675. the vin was unknown.

When you turn on the car the steering wheel has this click click to each side and as you're driving down the road and you move the steering wheel a click sound is heard when moving steering wheel to the right and the left. the steering wheel makes this sound while you're sitting in the driveway in the carson park where the year actually driving down the road anytime you turn the wheel just a little right to the left it sounds like and feels like the steering wheel connection is going to break i'm not a car person but it's like when the steering column goes down and it will connect to shea a u joint and you turn the turn it one way or the other and do you join us not connecting properly that's the way i can describe it. i have no documents just a sound. this happens every time you turn the wheel right or left not a lot just a little bit it would be like in the play in a steering wheel but there should be no clicks

Steering wheel makes a lot of noise when driving took it to a certified mechanic shop they told me it was a defect with kia

After a month of leasing my kia my engine light and oil light kept reappearing. so i would check all the fluids. the engine and oil light turned off and didn’t turn on for a couple of days than the oil light turned on and would not turn off. all the fluids were checked. on a 15 minute drive into town immediately the engine light came on after not appearing for a couple of days. later on in the afternoon driving back to the residence the radiator cap flew off into the engine compartment making the car overheat. immediately after seeing the temperature gauge go up i pulled over to the right hand side of the road where it was left until the next day when i replaced the cap. it was running a little rough so i took the car to autozone to have the codes read. shortly after that the car just died and could not start it wouldn’t even turn over. took it to kia after and was told spark plugs had melted to the engine and that the engine needed to be replaced. after a year of sitting i took it upon myself to try to do something with the car. so i did read watch and replaced the crankshaft sensor which allowed the car to start but now the car idles really rough and there is some weird noises in the engine compartment it also still has a problem starting.

Tl* the contact owns a 2013 kia soul. the contact heard a knocking sound coming from the steering knuckles when the steering wheel was turned. the vehicle was not diagnosed or repaired. the dealer was not contacted. the manufacturer was notified of the failure. the approximate failure mileage was 113,851. *bf *tr

My vehicle suffered nhtsa recall 19v120. kia dealership refused to inspect for any engine damage that may have occurred. they just replaced the catalytic converter and did not inspect for any engine damage. the vehicle suffered from catalytic converter issues for over 3 years and they refused to say anything was wrong with the vehicle. according to the recall, if the catalytic converter was damaged it may cause engine damage. well the catalytic converter was damaged and they refuse to do a proper inspection on the vehicle. i need them to fully diagnose the vehicle and inspect the engine. corporate has refused to work with me resolving this matter. the technician stated that it is impossible for the catalytic converter to cause any engine damage.

Tl* the contact owns a 2013 kia soul. while operating the vehicle, a clicking noise was present coming from the steering column when turning in either direction. while pulling into a parking space, the power steering failed and the steering wheel became very difficult to turn in either direction. the vehicle was taken to lakeland regal kia (1025 bartow rd, lakeland, fl) where it was diagnosed that the steering wheel flexible coupler was faulty and needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 98,441.

Hello i have a 2013 kia soul with only 56,000 miles on it. last year around february my cars steering column started having this awful rattling and knocking sound coming from it. i can't drive over 55mph or it gets really bad and loud. this also causes my blinkers not to work properly on and off. i had surgery around the same time it started and i'm just getting back to being able to drive. except i'm afraid that the steering is going to break and cause a big wreck and no this isn't a wheel balance issue. has anyone else had this problem that you know of? i'm going to call the dealer today and get it in to be checked. i can't even get on the interstate because of the fear of it breaking and the extremely loud noises is causes.

Consuption excesive gas $20 dollar in 3 days

Tl* the contact owns a 2013 kia soul. while the vehicle was being inspected by an independent mechanic, it was diagnosed as having excessive oil usage. upon investigating ,the contact associated the failure with nhtsa campaign number: 19v120000 (engine and engine cooling). the vehicle was included in the recall. the vehicle was not repaired. the dealer and manufacturer were not notified. the failure mileage was 97,100.

Recall on car 19v120. kia states i need a new engine. my car is experiencing the exact symptoms of the recall (piston damage d/t subrate particles, excessive oil burning (2.5quarts per 900 miles), intermittent mil illuminating... kia states i need a new engine and they will pay for the engine, but not the labor. getting run around. kia states the engine damage is not because of the recall, yet they refuse to provide an explanation of what is causing the engine damage. they are also refusing to provide any diagnostic information. their reason that my engine has damage is because it’s high mileage. this is a single owner, well maintained vehicle. the fact that the car has the exact damage as indicated in the recall and kia refuses to live up to their promise “at no cost to you”, not only has me questioning their loyalty to the customer, but also continues to put me and my family in a dangerous situation of driving a faulty car. yes, this has high mileage, yes, this is out of warranty, however, this is a recall, not a warranty issue and the recall should be honored 100%. i have advised kia corporate i am contacting you for assistance, since each rep tells me a different story. i’m told the case is being escalated, and have yet to hear anything. i’ve asked god speak with higher management and have been told that information is not available to give out.

2013 kia soul. consumer writes seeking reimbursement for vehicle repairs. *ld *js

Tl* the contact owns a 2013 kia soul. the contact received a recall notification for nhtsa campaign number: 19v120000 (engine, engine and engine cooling). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to crain kia of bentonville (2901 moberly ln, bentonville, ar 72712, (479) 319-2697) where it was determined that the parts were not available. the manufacturer was notified of the issue and informed the contact that parts were not available. the contact had not experienced a failure. parts distribution disconnect.

On monday 06/17/2019 at approximately 4:15 i was on the expressway driving in traffic around 60 mph when my car started to make a ticking sound as i accelerated. thinking maybe it had something to do with my recent oil change i so i dismissed it initially. after another ten minutes my car i heard a loud clank under my car but i continued to drive thinking i may have ran over road debris. then i had a person in a white altima flag me down and told me i was on fire. i immediately pulled over on interstate 285 w in atlanta ga and lifted the hood where i witnessed my engine flaming from the bottom. i began dowsing the fire with my case of bottled water til it was under control. kia has a recall on my engine recall statusrecall incomplete summary kia motors has decided that a defect which relates to motor vehicle safety exists in the 2012-2016 my kia soul vehicles equipped with the 1.6l gasoline direct injection (gdi) engine. the defect may cause damage to the catalytic converter due to overheating, resulting in abnormal engine combustion and damage to the engine pistons. piston damage can result in a stall, increasing the risk of a crash. if a piston rod breaks and punctures the engine block, oil can escape, increasing the risk of a fire.

It is using oil excessively took it to the dealer and they wanted 1000.00 dollars to diagnose the engine, they know what is wrong with the engine, said i need a new one. this vehicle has been serviced and very well taken care of

2013 kia soul. consumer writes in regards to catalytic converter safety recall. *ld the consumer stated after having the recall completed the vehicle became very sluggish and difficult to accelerate. the dealer and the manufacturer were made aware, but did not offer any assistance. *js

The headlight just went out - no warning no flickering nothing. changed the light blub, changed the whole headlight assembly - still does not work - only happened to one side - fuses, replys, everything else works

Tl* the contact owns a 2013 kia soul. while driving the vehicle, the contact heard a knocking noise coming from the engine. the cause of the failure was not determined. bob howard kia (13241 broadway ext, oklahoma city, ok) was notified of the failure. the manufacturer was not notified. the vin was included in nhtsa campaign number: 19v120000 (engine). the failure mileage was 161,000.

Oli light does not come on when my oil is low. my 2013 kia soul burns oil quickly had my oil changed 2 weeks ago checked yesterday the dip stick was almost dry at not time did my oil light come on. my steering wheel makes noise when i move left or right it makes a clicking noise, steering wheel feels likes it locks at time when driving on the high way

Steering wheel clicks or knocks when moving or stationary when turning the wheel to left or right. at speeds of 75+ mph the steering wheel clicks and shakes on its own without any turning input. seems like a similar issue to other kia recalls associated with the steering coupler.

Tl* the contact owns a 2013 kia soul. the contact stated that the check engine indicator flashed. the vehicle was taken to hanson subaru kia (2300 carriage loop sw, olympia, wa 98502, 1-877-224-14270) to be repaired per a manufacturer recall campaign regarding the engine. the dealer found two diagnostic trouble codes, but they failed to replace the motor or catalytic converter and only provided an upgrade to the computer. the dealer refused to provide the remedy and cleared the failure codes. the contact stated that the engine had excessive wear and was consuming motor oil at a high rate. the vehicle was not fully repaired by the dealer. the manufacturer was notified of the failure. the failure mileage was not available.

Radio/backing camera stopped working. had camera replaced earlier. radio comes on but plays no sounds.

The vehicle makes the noise stationary and in motion is loud feels like the steering wheel is coming apart i seen videos of the problem on youtube there are many and how to fix it kia has not recall the year 2013 model plz what can we do.

While driving the steering wheel makes a clicking noise. my mechanic said while driving this part could break off causing a serious situation and may precipitate an accident. this situation is current and has been in effect for a couple months

Steering coupling broken......makes clunking sound while turning or driving straight.... 2014 thru 2016 models made between july 2013 and september 2015 have been recalled for same problem.....my car was manufactured 6 months to early to have it recalled......something smells fishy.....with all of the complaints i am seeing this problem started earlier than someone wants to admit......my car was purchased at boniface hiers in melbourne, fl and they won't fix it under warranty....the car has 25,000 miles on it.......pathetic

There is a clunking noise in the steering and play when the car engine is running. this happens while the car is stationary and moving. appears to be the power steering motor damper that has affected many hyundai and kia models. vehicle currently has 58,000 miles on it.

Both low beams went out at same time. hi beams are working. fuses and bulbs are ok. was parked in garage and when started car in evening noticed didn't have low beams.

Car wont start, intermittently. got a new battery and then all of a sudden the car would start. lights come on the dash but car wouldn't start, quick jump and car started right up. this kept happening so i thought i had gotten a bad battery. replaced the battery with a new one and a week later the same thing starting happening. the car wouldn't start. took it to the automotive shop because i thought it might be the alternator. they had it for 3 days and everything checked checked out fine, could find a problem and couldn't duplicate this. took car home and 3 days later the same thing the car wont start. quick jump starts right up and lasts for about 3 days and wont start again. there are a lot of complaints about this starting issue on the kia soul with customers and no one seems to be able to find the problem, they all seem to be the same issue and when we take it in they are unable to duplicate it. this needs to be looked into

A couple of weeks ago my factory radio system stopped working. since then it will come on by itself and go back out without warning and i am unable to operate it in any way or to cut power on or off to it. a couple of days ago it smelled like it was on fire and smoke came out of it thru the dash board area inside of the vehicle. i immediately turned the car off exited the vehicle and waited a few minutes. i then popped the hood to see if there was something on fire and did not see anything but the smoke was still coming the the dashboard area. this was the only incident since 2 days ago. i was driving when i started smelling the burning smell and then i pulled over and parked and turned off the vehicle.

We were driving i-15 nb in san bernardino county california. we were heading uphill on a grade at approximately 45 miles per hour when suddenly the vehicle lost power. we pulled to the shoulder and before we could get out of the car the engine compartment had caught fire. the whole car was engulfed in flames within 30 seconds. there was no collision and no prior warning of any issues. this happened in february of 2016

I have a kia soul 2013 i noticed a clucking noise in the stearing collum when it is stationary postion also the collum seems to have alot of play in it . i notice if i hit a bump in road it ratals . i have made an appointment with dealer next week. i have been reading all about these issuse from si many people . i cant beleive that kia has not done something abiut this . i drive my. 94 year old mother around in this car . i am going to contact a layer or a news station about this . this is a very dangerous issue that needs to be addressed properly. . i will see what lokey kia saids about this and see where it takes me . i only have about 37000 miles on car bought it in 2015 dec. it had 21000 then .

Steering coupler failed at 49000 miles

Faulty flexible coupling. notice while driving, clicking sound in steering wheel while driving. driving on a regular city street. it cost $318 to replace. this is a recall for other models so it should be a recall for all.

The steering wheel of our 2013 soul is making a clunking sound. the vehicle only has 31,000 miles on it and from what i've read it seems to be the rack and pinion. i'm worried that i will lose steering while driving and the dealership i bought it from will not fix it even though all the optima's and kia souls 2014-17 have been recalled. i've seen youtube videos highlighting this defect going back to 2011 so kia was obviously aware of the issue.

Tl* the contact owns a 2013 kia soul. while operating the vehicle, the engine stalled and the check engine indicator illuminated. occasionally, the engine would immediately restart and the vehicle would operate normally. the vehicle was taken to an independent mechanic who diagnosed that the engine crankshaft was faulty and needed to be replaced. the vehicle was repaired. the local dealer (deland kia, 2322 woodland blvd, deland, fl) and the manufacturer were notified of the failures, but no assistance was offered. the failure mileage was 48,000. the vin was unknown.

Tl* the contact owns a 2013 kia soul. while driving low speeds and while the vehicle was stationary, an abnormal noise was detected coming from the steering wheel when it was turned left or right. the vehicle was taken to sunset kia of sarasota (7777 s tamiami trail, sarasota, fl 34231, (941) 308-7707) where it was diagnosed that the steering column needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 41,000. **tr *js *js *js

Tl* the contact owns a 2013 kia soul. the contact stated that the steering column made an abnormal sound and the steering wheel was completely loose and unstable. the vehicle was taken to the dealer (boniface hiers kia, 880 s apollo blvd, melbourne, fl 32901, (321) 951-9595) where the failure was acknowledged; however, they stated that there was no recall on the 2013 model. the manufacturer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 46,000.

At around 69k miles i had a new set of tires put on the car. when i got it back about a few days later i noticed when i was stopped a clicking noise that i could feel in the wheel. it seems to track straight down the road but has some slack in the wheel itself. took the car back to pep boys and they said it was a know kia issue to call the deal. so today 9/7/18 called orlando kia today they said there is no recalls steering related but they would love to have a look. i bet. doing some research its all over the internet and utube that the steering damper rubber star shaped damper disintegrates and that is what makes the slop in the wheel. the part number i am seeing is 56315-2k000fff and is less than 5" at the dealer. observing different costs online depending on make and model from 225$ to 1800$ to replace. this is a dangerous situation and should have been recalled and fixed no questions asked.

About two months ago i had a slight jerk in steering wheel and it just got worse, i heard clunking noise, steering was loose and jerky, unstable driving. took it too kia and they did a performed a express service multi-point inspection and confirmed noise and stated it needed a new a flexible coupling and a new eps motor and alignment. only flexible coupling was replaced through extended warranty, no alignment or eps motor was done. i have looked through websites of complaints and kia soul 2013 has been reported but no action has been taken. if i wouldn't have had an extended warranty i wouldn't have gotten the coupling replaced, but more is required such as eps motor and an alignment which was purchased already in april of 2018. this needs to be researched and fixed asap as a recall as it it a danger for anyone to be driving a kia soul with this issue

I was sitting at a stop light and when the light turned green, i proceeded to drive about 20 mph. about 30 seconds later, i received a heavy punch in my chest and stomach area. i yelled, "what is going on". i then noticed the airbag had deployed and exploded causing multiple burns and bruises to my arms, chest, clavicle and stomach areas. i was a little disoriented after this but managed to get out of the car. once out of the car, i noticed i had rear-ended the vehicle in front of me and the driver was telling me to get away from the car since my car was smoking. it was 95 degrees that day and i did not have the air conditioning on. this was a defective airbag.

The engine in my 2013 kia soul blew at only 56000 miles. my wife was driving the car on the interstate when she heard a knocking noise and she pulled over. a man came up to her window and told her there was flames coming from the bottom of the car. it turns out that a rod went through the engine block and leaked all the oil out of the car. when i took the vehicle to kia, the service tech asked about the oil changes and had mentioned that the oem oil filter that kia puts has some type of pressure release and when you get the oil changed somewhere else they don't have that type of filter. i asked if it was required to have the oil changed at a kia dealer and he said no. we have had all the oil changes up to date on the vehicle. it is really hard to understand how an engine with 56k miles can stop.

There was a clicking noise coming from the steering column everytime it moved even a fraction of an inch. as i was driving to work one morning, the steering wheel locked up on me while i was changing lanes. it was only for 5-10 seconds but it scared me. it was a dangerous situation. there is a recall on this make model and year for the exact same issue. my car missed it by a few days, literally. several certified techs, including the kia dealership techs all confirmed that it was similar to the recall with steering column issues. the dealership fixed it but i had to pay for it.

For the past 6 months i have been to the car dealer for headlights and other lights out on the car as welll and the steering column is making clicking noises.

On april 3rd, 2018 after stopping at a stop sign my car would not move when stepping on the gas pedal. then it stalled out and would not start. had help come within 30 minutes and when we tried to start it again, it did start and i drove it home. no engine lights came on. my husband changed the crank shaft sensor after researching online for the problem and talking to mechanics about it. ran fine until may 1, 2018, as i was driving on the freeway in cruise control doing 65mph my car suddenly started slowing down. i had no trouble lights on. i pulled off to the side of the freeway and put it in park. when i revved the gas pedal the rpms went up. i sat for a minute and then put it in drive and when i released the brake it started to roll forward. i waited for the traffic to clear then gave it gas and i was able to get back on the freeway and brought the car home safely. we have been trying to figure out what is wrong but with no trouble lights coming on the dash and being unable to have a scanner check it d/t no trouble lights coming on we are clueless. please check into this, it was very scary being on the freeway and having this happen.

Engine shut down lost all oil. kia took it to dealership where they say it's because i changed my own oil and had a kink in filter. i have changed my oil for years do most of my own work build trucks for a living no way this is possible i changed the oil about 4 months ago it would have leaked the 1st time i drove it. kia corporate and dealer stand. be there tech. theres fixing to be a recall that describes my issue to the detail. the corporate lady i spoke to when it happend said it sounded just like the recall that's fixing to come out. had it towed to dealer then they back track. there is no way this is possible a mechanic i know said he has had 3 or 4 in the last 2 years come in his garage for same thing. anything yall can do to help me thanks. wife was driving to work like normal engine just died no noise no lights nothing

Arrythmical clicking/grinding sound from steering column at slower speeds and while stopped when steering wheel turned left or right. seems to be a common problem with the kia soul yet only 2014 through 2015 models were affected by a recall?

For cable cooler ( steering) brakes causing a clunking noise and makes steering sloppy.danger rating 7.6 should be recalled!

In april of 2015 i drove a half hour of highway driving to an appointment. i parked my car (with the ignition off). walked into the building and within 1 or 2 minutes my car was engulfed in flames. 911 was called. the fire department came and put out the fire but car was totaled. my insurance co. hired a forensic specialist to determine the cause of fire for insurance purposes. the specialist was unable to determine the cause of this freak incident. i have pictures but don't know how to include them.

Engine looses oil out tail pipe. doesn't leak a drop or smoke. warm it up in garage and there is a spot of oil where exhaust exits. after fresh oil change, around 1000 miles after there is no oil on dip stick. started happening around 80,000 miles. told kia dealer and they said warrenty is voided since i change the oil myself and have no documents to prove. i change every 3000 miles .

While driving or stationary, i noticed a clicking sound in my steering wheel when moving it from side to side. i googled this and saw multiple complaints about this issue; however the recalls were not for the 2013 kia soul's. i called kia customer service @ 1-800-333-4542 and they said that i would have to take it to the dealer have it diagnosed @ $143.00 but cannot guarantee they would pay for the repair. i called the kia dealership in delray beach, fl and was told that the kia optima was recalled for this issue, but they have been getting more and more kia souls coming in with this same problem. the cost for repair would be $400.00 +. i should not be held responsible for this since kia is aware this part is of poor design and fails prematurely. kia should be recalling all models since this is a safety concern and all models have the same defective mdps coupler in the steering column. i feel that anyone driving a kia is at risk.

When i try to use my cruise control it does not work and a smell of wires burning.......concerned of the possibility of a fire.....please advise......thanks (xxxxx). “parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Fuel efficiency had declined greatly over past month. car stopped working and had it towed. the kia dealership replaced the started but said the engine had a knocking and needs replaced. has only had kia work on it and all regular maintenance has been done. checked the recall and say my car is not covered, yet the engine failed out of the blue with no warning.

Tl* the contact owns a 2013 kia soul. while driving various speeds, the contact heard an abnormal ticking noise and the temperature gauge increased to high. additional oil was added to the vehicle and the check engine indicator illuminated. the vehicle was taken to jenkins kia of ocala (2305 sw college rd, ocala, fl 34471, (352) 502-4425) where it was diagnosed with high heat symptoms, engine failure, and the catalytic converter needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 206,000. the vin was unknown.

Tl* the contact owns a 2013 kia soul. while driving approximately 65 mph, the vehicle stalled and the check engine warning indicator illuminated. the contact also mentioned that the vehicle failed to accelerate. the vehicle was taken to gossett kia (1900 covington pike, memphis, tn 38128) where it was diagnosed that the catalytic converter needed to be repaired. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 138,000.

My car broke down last week, after getting it towed to the destination, low and behold it is the catalytic converter. i had to replace the cat, and am now worried that my engine, which is burning oil caused by the cat damaging the engine will catch fire, and i will not have enough time to remedy the situation. i get brought all around when i call kia, some say my car is being recalled, some say no, all i know is my car is showing every single symptom of the recall, and i feel they are taking an extreme risk not speeding up the process for the recall, and having more knowledge if i’m on the obviously similar symptoms of the recall or not. people have died from their negligence, and this wait game is giving me extreme anxiety and makes me scared to commute to work.

Starting in 2018, on 6 occasions and at least 3 times in 2019, when i try to brake the car actually accelerates. it has happened while driving on streets and in parking lots. i have taken it to 2 dealers and both have been unable to assist me, as they say they can't duplicate the problem. i have read that several different kias in different years have had this same problem.

The battery keeps draining. replaced battery and it keeps dying after a few weeks. the doors lock and can't be opened with the key provided when the battery is dead, so we are locked out of vehicle without access to opening the hood to get the car jumped. this is dangerous. useless to have a keyhole for a key that won't work when the battery is dead. the key works any other time when the car battery is ok.

Steering wheel play is increasing and clicks on each side of the play. suspension feels as if the car drift/slides whenever driving over divider lane lines or direction arrows placed on the street.

Have started noticing a clicking sound from the steering column when i turn, this happens while stationary or in motion, this could become a major safety issue. i have read on line that kia is aware and covers 2014 and 2015 but not 2013 year this seems totally unfair.

My car is burning oil, and losing power i feel. i have to put in motor oil about once a week, check engine light was checked and saying the catalytic converter.

Takata recall. ok so this engine recall that i’m just now hearing about my car isn’t on the list. it states built up gasses cause engine nocking witch mine has. and i was wondering if y’all could add me to the list so i can get my car fixed

Clicking noise heard when steering wheel turned. progressed to clunking in wheel while turning and shaking on rough road surfaces at any speed. front end alignment and balance determined to be correct and tires not abnormally worn. problem diagnosed by dealership to be worn and failing coupler in steering column. *tr

Takata recall : check engine light comes on, stays on for a few days, then turns off for a few hours. the error code reads p0420. my fuel efficiency has significantly dropped and i have a significant loss of power as my car now struggles to accelerate. a smell similar to spray paint has been present inside the car on occasion. the engine has grown loud. however, my vin number is not pulling up any recalls. this does not make sense, given my specific issues with my vehicle.

I just read about the recall for the catalytic converter overheating and causing oil leakage. my vin is not showing under the recall but my car is losing oil and the engine light came on. the mechanic says it is giving the code for the catalytic converter. my car is also losing power and i can hear a noise under the hood that sounds like metal hitting metal. the recall says it includes the 2013 kia soul with the 1.6 engine and i'm wondering if mine will be included in the recall.

The engine has issues that have caused the timing belt to be off. causeing the vehicle to not work.

The engine always smell as if the radiator is overheating even with regular maintenance check floods and oil changes. this after normal driving. i have reported the concern to the dealer with no resolution

Tl* the contact owns a 2013 kia soul. while the vehicle was being operated, the contact heard a knocking sound coming from the engine. the contact researched the nhtsa website and concluded that the noise could be related to nhtsa campaign number: 19v120000 (engine and engine cooling). paramount kia of hickory (1205 s center st, hickory, nc 28602, (844) 921-2948) stated that there were no recalls and they could not assist. the manufacturer was not contacted. the failure mileage was 120,000.

Tl* the contact owns a 2013 kia soul. the contact stated that the vehicle had four front end alignments since purchasing the vehicle and the steering wheel jerked suddenly. the steering failure occurred while driving over bumps in the road. the manufacturer admitted that there was a part that needed to be replaced in the steering arm, but it could not be replaced until after the vehicle gained mileage. the dealer was not contacted. the vehicle was currently parked at the contact's home and had not been repaired. the failure mileage was 130,000.

A flexible coupling in the steering system was broken and had to be replaced. i was told that the kia optimas were having the same problem my daugthers kia has the same problem, she owns a 2013 kia as well the charge is $366.00 for a rubber coupling. had a very bad noise when turning and were concern as far as loosing the steering system while driving.

Tl* the contact owns a 2013 kia soul. while driving approximately 40-45 mph, there was a clicking noise coming from the steering area. the vehicle was not diagnosed or repaired; however, an appointment was made with an independent mechanic. a dealer was not contacted. the manufacturer was notified. the approximate failure mileage was 63,000.

Tl* the contact owns a 2013 kia soul. the contact stated that the steering wheel seized without warning and could not be turned in either direction. deland kia (2322 s woodland blvd, deland, fl 32720, (386) 734-7800) was notified of the failure. the vehicle was not diagnosed or repaired. the manufacturer stated that the vehicle was excluded from nhtsa campaign numbers: 14v332000 (steering), 17v608000 (steering), and 15v736000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 57,000. the vin was unknown.

Clunk noise similar to recall affecting 2014-2016 vehicles, steering seems loose and a clunking noise is heard , the noise occurs in parki or in motion

I suddenly started hearing a knocking sound coming from my steering column. i noticed it when i would make u-turns and when parking into a parking lane. after a day or two, the knocking began to be more frequent. i can be driving down the highway or stationary and the knocking will occur with a slight turn of the steering wheel also causing by wheel to be very loose. i dropped my vehicle off at the local kia dealership service department and they recommended the steering coupler be replaced. i declined services at that time and took my vehicle to another kia dealership. all i did was pull into the service department lane and spoke to a service department employee explaining what issues i am having with my steering and he immediately said " i don't even have to look at your car i know what the problem is; it is the steering coupler, we see this all the time but kia will not recall the soul model for this issue." i then went home and researched kia vehicles to find the optima vehicles had the same issue and were recalled. i then called the customer service 1-800 -333-4542 and submitted a complaint stating i do not feel safe driving and asked why this issue has not been recalled on souls as i see many complaints online about this issue and other kia models have been recalled for the same problem. my information was taken and i am expecting a call within the next couple of days from the department parts and service manager as the warranty expired after 60,000 miles and i currently 66,815 miles. i believe kia should be held responsible for this issue since they are aware of this ongoing problem with their product!

As i was driving across, with a green light, a six lane (plus additional turn lanes) city street at perhaps 25 mph, a driver running her red light struck my vehicle broad side on the passenger side. i do not know her speed but can say that the passenger side airbag and both front airbags deployed, the speed limit on the road she was traveling is 40 mph. the reason for this report is that the impact caused the rear view mirror to snap off and become an airborne menace. the mirror gave me a large lump just above my right eye and caused a contusion on my right cheek that after bleeding profusely needed four stitches to close. i was lucky. the jagged edge that cut my cheek was only a couple inches from my eye and potential blindness. the mirror's (model ztvhl3) physical connection failed at the juncture of the ball joint against the windshield and the metal conduit at the rear of the mirror. the metal was unable to withstand the force of the side impact and torqued out of shape. the wiring alone was unable to hold the mirror in place, and the mirror went airborne.

Battery replaced 2/18. installed w/ rotors & brake pads by dealership after this my car would not start. it was parked in my driveway. it would not even make a noise. all the dashboard lights went on. alarm worked (installed by dealership). i got our of car locking it & tried to start manually, still nothing. 1 of the times i tried it the radio went on. after appr. 6x's the car started but idling extremely low. kia dealership got the car that day, they had car for 9 days & could not replicate issue. i got car back 3 wks later same issue. clock had been behind 20ish min that wk. i thought it was odd. 3/18/18 (same wk car time was off), i tried starting many x's. everything was the same, i noticedi when dashboard lights on,i don't have. radio would go on & off. i called kia,car was not starting, i was having it towed to them. made video of trying to start car.the car is at the dealership again. they mentioned replacing ignition. if you google kia soul starting issues, there are pages of them. all with same description. dealership could not replicate issue. there is something wrong electrically in some of the souls. it didn't appear to be limited to any particular year. dealerships know about this issue, don't know what to do and randomly replace things. didn't fix issue. people online stated they got so frustrated and traded in vehicle. i hope it does not come to that with me.there should be a recall or remedy for this situation. if you google it you will get so many pages on this issue with kia soul, all years. so the problem is unknown, could potentially cause harm. i have a very clear short video 1min 30 sec.

My soul began to make a terrible noise at 52,000 miles. took it to the dealer because we had purchased the additional warranty to extend it to 100,000 and was told the engine bearings had failed. the mechanic at the dealership said he didn't see much sludge in the engine and couldn't see a reason why kia would deny the claim. although the oil had been changed appropriately we couldn't produce all the documentation on the spot. the local dealership took video and sent in to kia, we were told that kia would not honor their warranty and we were on our own.

The steering wheel became loose with much "play" in steering and a clicking noise from the steering lock. this happens both stationary with the car on in park and when driving. i have had alignment and suspension checked and it is not apparently the issue. apparently the steering shaft becomes loose where it is coupled with the steering gear/rack. this loose steering is very dangerous as when steering around curves the car steering actually pulls on the road so i now go much slower around curves than is posted on speed signs to avoid loosing control of my vehicle. when i go over uneven roads or bumps the car also shifts and pulls as i do not have full control over the steering. when i brake at speeds over about 40mph i notice that there is also this same play in the steering so i make sure i am considerably a far distance behind another vehicle in order to stop slowly. i feel that this is a very dangerous problem with the 2012 kia soul and have noticed upon researching online that the kia optima has a similar problem which was eventually recalled for repair.

So i am actually shocked that there's no complaint logged here about this, yet it seems to be everywhere all over the internet. our 2013 kia soul (and this happens with more than just our year) when making a right turn, the door ajar indicator comes on, on the dash panel, and the ignition key ring that illuminates, and also illuminates the door/map lights in the center console. you don't even have to just be making a right turn for it to come on. if you touch (not hit it or be forceful) the drivers door panel, you can make it come on, and sometimes it goes right out and sometimes it doesn't. i know what you're going to say "make sure the door is closed tightly!" well the door is closed. all 4 doors and the hatch are securely closed, and it's only the drivers door. it will not do it when the vehicle is not running, it only does it with the key in the ignition, and the vehicle running. i am shocked this is not a recall. i have seen this with other souls dating back to 2009! i am reluctant of taking the door apart, but i mean seriously!

Tl* the contact owns a 2013 kia soul. while driving 40 mph, there was an abnormal clicking noise coming from the engine and smoke under the hood. the vehicle lost power and all the warning indicators illuminated on the instrument panel. the vehicle was able to be coasted to the side of the road. the contact powered off the engine, but the vehicle failed to restart. the contact also stated that thick white smoke came out of the tailpipe. the vehicle was towed to hatfield kia (located at 1455 auto mall dr, columbus, oh 43228, (855) 226-5444) where it was diagnosed that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and provided case number: 12952277. the approximate failure mileage was 64,000. *dt*jb

My car has 55k miles on it. i purchased it october 2013. the steering coupling just went bad and now i have to pay $500 for the repair. this complaint seems to be prevalent with this vehicle. it should be a recall. also, the passenger side window will not go back up with driver's side control. the dealer is telling me that that is also out of warranty and that it will $350 for the repair. i'm confused... how can none of this be covered under warranty? plus, i'm still waiting for kia miles per gallon settlement from 4 years ago. if this is they way they operate, i'll never buy another one.

The steering wheel is super loose and the car will veer right on its own. we took it in for an alignment ($80) and they said they have to go into steering column and diagnose and fix. they said most the parts were cheap, however the job is timely and tedious, therefore the anticipate it costing approximately $500 plus the $80 alignment....so almost $600! all of this right at christmas time, and even worse, only two months after hurricane charlie demolished our home in panama city beach, fl and surrounding areas. the mechanic told us we were lucky the steering hasn't stopped working completely and warned us to not drive it because it would stopped working at some point and we could be in major accident.

In the last couple of days, while making turns either left or right or while parked if you move the steering wheel left or right you feel a definite clunking in the steering. prior to this new development the steering has always been smooth. my vehicle has only approximately 40,000 mile on it. i see there are many others with this same problem. i see a recall for the 2014-16, why not the 13?

Takata recall, my kia soul 2013 make a clunk noise when wheel is turn right and left and also steering wheel is unstable when driving at 30mph, i've seen a lot of complaints about the same issue but only models 2014 - 2016 where recall by kia motors, can you please look into this so they can add more years from this kia soul vehicle, thanks

I was driving on a straight city road at 35 mph and my car weaved 3 times within .2 mile. my hands were steady and not moving on steering wheel. it swerved all by itself. . . zig zag style. then it stopped weaving and drove straight again.

My car would stall as i am driving or turning a corner. my jerks as i am driving

Car was like new had with only around 40k miles on it. we were giving a car a jump and soul caught fire and literally burned to the ground! fire department had to come out and put it out! it was remarkable! and we have the fire on video, the fire department showing up, etc. it caught fire under the front hood and no one knows why! we had just paid off the final payment were waiting for title to come in the mail. needless to say after paying it off only had required coverage as my mother 80yrs never drove it and of course it did not cover fire! she paid $33k for the car january 2014, paid it off june 2018 "new condition", only 40k miles on it, burns to the ground and it's over! no explanation, no compensation, nothing! car was parked at our home and i was jumping my car when it just caught fire (first time was ever used to jump a car) always felt no way simple jump would have caused it! fire was july 24, 2018 at 10:48 am unbelievable! we have not been able to get any cooperation on this or understanding of "what happened"! we are so glad to see your reports! thank you! (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I went on a trip from orlando to keywest with two young children in the car and i broke down. thankfully, i had through insurance free towing. got towed to an automotive store and they said nothing was wrong they checked the battery and accelerator and multiple items i have proof of on paper. i began to drive again and my car wouldnt start when i stopped to get gas. someone had to jump my car at the gas station and it happens on and off not everytime but i have to push my gas and turn my key at the same time to get my car to start. in addition, when i am driving i hear sounds and brought it to kia in keywest. i bought an accelerator for $717.54 and still having issues! luckily, i just made it home tonight with my children and we are safe but this is still an issue and after paying all of that money i am livid!!!!!!!!!!!!!!!!

Tl* the contact owned a 2013 kia soul. the contact's wife informed him of an abnormal odor on the outside of the vehicle. approximately 45 minutes later, the vehicle caught on fire. the fire department was called and extinguished the fire. a fire report was filed and the fire marshall diagnosed that the wiring in front of the engine compartment caused the fire. there were no injuries sustained. the vehicle was destroyed by the fire. the dealer was not notified. the manufacturer was notified, but did not assist. the failure mileage was 45,000.

When it is extremely hot outside (i.e. 95 degrees) and i turn on the a/c and come to a stop, the car often times will lunge forward, about a foot, even if my foot is firmly on the break.

Takata recall my 2013 kia soul had been a great car for almost 5 years now. out of no where when i was driving my car it just started to make this really loud knocking and ticking sound. the check engine light came on and it shuts off while i'm driving. i got it to turn on i took it to kia they did the diagnosis its an engine failure my rod is faulty the guy said but my warranty apparently just ended but how does my 5 year old car have engine failure out of the blue it only has 56.263 miles on it i only use it locally i maintenance my car how does this happen.

Tl* the contact owned a 2013 kia soul. while driving at an unknown speed, the contact lost consciousness and the vehicle rolled into an intersection. as a result, another vehicle crashed into the passenger side of the contact's vehicle. the contact went through the front passenger side windshield even though she was wearing a seat belt. the contact sustained severe injuries to the head, brain, and body that required medical attention. the air bags did not deploy. a police report was filed. the vehicle was towed to an independent mechanic. the vehicle was deemed a total loss by the insurance company. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was notified and opened case number: 12597330, but no further assistance was provided. the failure mileage was approximately 60,000.

Tl* the contact owns a 2013 kia soul. while driving 5 mph, the radio shut off without warning. the dealer (heritage toyota catonville, 6324 baltimore national pike, baltimore, md 21228) stated that the vehicle was out of warranty. the failure occurred several times. the manufacturer stated that since the vehicle was out of warranty, the repair would be at the contact's expense. the vin was unknown. the failure mileage was 64,000.

Tl* the contact owned a 2013 kia soul. while at a stop light, another vehicle crashed into the rear of the contact's vehicle. as a result, the vehicle flipped over to the other side of the road. the driver side air bag failed to deploy. the contact sustained injuries from the passenger air bag, causing metal fragments to strike the contact in the face and arm, which required medical attention. a police report was filed. the vehicle was towed to a towing lot. the vehicle was not taken to a dealer. the vehicle was destroyed. the manufacturer was not notified of the failure. the vin was unknown. the approximate failure mileage was 40,000. *bf *tr

Steering wheel makes a clunking noise when turning to the left or the right. 31000 miles. dealer said is out of warranty. what to do?

Noise in steering column . mechanic noticed it as well when i took it in for an oil change!

My boyfriend was driving , we been hearing a ticking sound and engine light came on. we always have are oil change but in a month it's time for more oil.

As my wife was entering eastbound us expressway 83 (interstate 2) just west of minnesota road (approximate time 5:15 pm) the hood flew open and damaged the windshield and hood. the car was safely pulled over but the hood was so damaged that it had to be removed in order to drive the car home. the car had only been driven approximately 1.5 miles from the house on the frontage road before getting onto the expressway when the incident occurred. speed was accelerating to highway speeds of 60 mph but not yet at 60 mph. the vehicle was just getting on the overpass after entering the expressway and was traveling in a straight path on the entry lane barely merging into traffic before needing to pull over on the bentsen palm road overpass.. the hood had not been opened for at least 2 weeks when i last filled the windshield washer reservoir. it has been driven on the expressway at highway speeds during the last two weeks on a daily basis. it appears that the hood latch is broken. the latch is too far to the right and doesn't move back into a position to allow the hood to close.

Tl* the contact owns a 2013 kia soul equipped with nexen cp662 tires, size: p195/65r15. while driving 60 mph, a loud noise was heard coming from the tires. the contact pulled the vehicle to the shoulder where it was discovered that the rear driver side tire blew out. the contact replaced the tire; however, the front driver side tire blew out a week later. the vehicle was taken to an independent mechanic where it was diagnosed that the tire belt failed. the tire was replaced. the tires were the original equipment. the manufacturer was notified of the failure. the approximate vehicle and tire failure mileage was 22,000.

I had 3 people in the back seat but the center seat belt would not stay locked from the start. this didnt change regardless of how many times it was attempted. it has since been replaced by dealer because i complained it was a safety issue when i have 3 people in the back seat. the car has always had a small gradual drift to the right. dealer didn't find anything. later i had the alignment done by someone else. they showed me both front and rear driver side tires could not be aligned to true. they said the front will be fixed by new strut but back is a straight axle that cant be aligned. the car always drifted right and still does. i bought the car from the dealer with 10 miles on it

Very soon after we bought the car new, we drove to ca. during the drive, i noticed that when i would slow to turn (like into a drive or parking lot) the car would act like it had a vapor lock- starved for fuel. i would pump the gas a couple of times and the car would respond (sometimes violently). this was at less than 6k miles. after trips to the dealer, who rode along with me and kept the car overnight for the manager to drive, they returned it saying they could not replicate my issue. so, nothing could be done. two such complaints and i'm 30k miles further along with the issue still present. this is a definite safety issue!

The car caught fire without cause and exploded on the side of the road. we were driving down the highway when a car coming the other direction flagged us down because flames were shooting out from under the car. by the time i was able to pull the car over flames were entering in the cabin and it was filled with black smoke. the brakes and electrical had failed so it was impossible to stop the car. it exploded 2 minutes after we were able to vacate the vehicle.

Tl* the contact owns a 2013 kia soul. while at a complete stop, another vehicle crashed into the front driver side of the contact's vehicle. the contact sustained whiplash that did not require medical attention. a police report was filed. the air bags failed to deploy. the vehicle was taken to an independent mechanic. in addition, the navigation functioned improperly. the manufacturer was not notified of the failures. the approximate failure mileage was 57,800.

Tl* the contact owns a 2013 kia soul. while driving approximately 70 mph, the vehicle shut down and the steering wheel locked. the failure recurred seven times and each time, the vehicle restarted. there was no warning indicator. the vehicle was taken to a local dealer who was unable to replicate the failure and did not offer assistance. the manufacturer was made aware of the failure. the contact was informed that nothing was wrong with the vehicle and there were no recalls. the failure mileage was 20,000.

Tl* the contact owns a 2013 kia soul. the contact stated that the accelerator pedal became stuck more than once and would not release while the vehicle was in motion. the contact had to maneuver the pedal aggressively to get the accelerator pedal to release. the dealer was notified, but the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 8,000.

My 2013 soul plus gets exhaust into cabin especially when cold. the rear muffler or converter directs the exhaust straight down, no tail pipe. this seems to be a design flaw.

Tl* the contact owns a 2013 kia soul. while getting into the vehicle and shutting the driver door, the rear glass fractured. the vehicle was taken to the dealer where it was diagnosed that the rear glass needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the vin was unavailable. the approximate failure mileage was 23,195.

The power steering gear locks up randomly. it makes a clucking sound and car is all over the road. kia dealership worked on the steering gear with only 8000 miles on it. it appeared that the gland nut backed its way off the shaft where the steering wheel connects to the gear. the car now has 12,000 miles on it and it is happening again. when this fails the steering can detach from the steering gear loosing all ability to steer the car. i noticed that this is not an isolated case and this is happening to all 2013 kia souls on the internet. before someone gets killed there should be an immediate recall. if the steering had locked up on a lane change it may have been a fatal accident.....updated 12/07/15 *bf; 4/27/18*jb *tr

Tl* the contact owns a 2013 kia soul. the contact stated that while driving at 25 mph during snow weather conditions, the windshield wipers failed to operate. the failure recurred intermittently. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was unknown.

For 5 months there has been a thumping noise in the steering column when turning 2 complete revolutions ie: when parking or truning into a drive thru lane and just 3 days ago my steering wheel seems like it jumped a notch and although its still driving straight the steering wheel has changed position about 5 to 7 degrees to the left...

Tl* the contact owns a 2013 kia soul. the contact stated that the vehicle failed to start on several occasions without warning. the vehicle was able to be restarted by roadside assistance. the failure recurred. the contact also stated that when the accelerator pedal was depressed, the vehicle failed to respond. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 19,000.

Vehicle was traveling north at approximately 50 mph. driver veered right accidently and went off asphalt surface into ditch. vehicle rolled end over end twice and landed upright facing south on third rollover. driver was wearing seat belts. vehicle was damaged on both sides of front, top was crushed in, right front wheel bent into wheel well, windshield was shattered and caved in. there was damage to both sides of the vehicle and the hood. driver was injured and transported by ambulance to hospital. the major complaint was that the air bags did not deploy to protect driver. vehicle engineers from kia motors national consumer affairs inspected the vehicle and stated that air bags were not deployed in a rollover because car was not equipped that way. he reported that the air bags in front would have deployed in a front impact, the side curtain air bags would have deployed in a side impact. the car was considered a total loss and not repairable.

Bought the kia soul new in august 2012. since november 2014 at approximately 30k miles the car has developed a sudden pronounced hard downshift in the transmission when slowing down to a stop. it's as though the brake were abruptly applied. this has been a constant problem since then being worse in cold weather and made driving the car a safety concern. the car has been to the kia westside dealer in katy texas three times thus far. first time they dealership checked brakes only despite being told it was the transmission that was sudden hard downshifting; they did not test drive the car. we were told only the brakes were checked and are good. second time the same service department test drove the car early in morning and experienced the sudden hard downshift and agreed there was a problem. the dealer stated the transmission was replaced; cannot confirm, will assume they did. the problem still remained absolutely no change. the car went back to the dealer for a third try a month later. the local dealership service department then contacted the kia technical support department; the dealership was told there is no problem with the car as it is designed and manufactured. the dealership at the time had another 2023 kia soul in with same problem and checking internet found other owners of kia's with same complaint. the safety in driving the car is a concern now with a mind that it will get worse and perhaps later cause an accident.

Vehicle skitters and fishtails when going over 40 mph on bumpy roads, especially curves. the esc seems to correct the skittering immediately, but it is quite scary. so far, this has happened only on dry pavement. i don't know what would happen on wet or icy pavement.

The car went in for it's first yearly inspection and the kia dealer said the back rotors were rusty and wanted to charge 110 dollars to clean them. they eventually cleaned them under the warranty. the back rotors were rusty because the back brakes never worked since it was new. now since the back brakes never worked the front and back brakes need replaced at 26,000 miles and kia won't assume any of the cost as they are saying that is normal. the car has been very unsafe to drive since it was new without back brakes and the dealership should have noticed that during the first inspection.

After buckling the seat belt on the front passenger seat and going down the road if you try to lean forward one finds that the seat belt is locked and will not permit any movement you have to release the seat belt and then return it to its parked position and then pull it back out again. once that has been done you can move forward or pull on the belt only once before it locks up again. i feel very unsafe when the seat belt does this because i feel that in a serious accident one might not be able to release the seat belt if there was a lot of tension on the belt from its own tightening. one should be free to lean forward to open the glove compartment or turn to attend to matters in the back seats. i have actually simulated a scenario where there was extreme tension on the belt from pushing back in my seat and tightening the belt by pushing the belt back up over my shoulder and when i tried to release the belt it was so hard to press the release button that i had to ask my wife to get a rubber mallet and a long screwdriver so that i could hit the release button with the screw driver against the release button. it finally di disengage. i told my wife to go to the dealer and tell them to fix it and she was told there was nothing wrong with it. we now have a2015 kia soul and the seat belts do the same thing. the only advantage with the 2015 is that the seats are wider and as such its not to hard to get the screwdriver against the release button to disengage the seat belt. i find this situation to be extremely unsafe and in certain situations this problem could be the root cause of fatalities.i have mentioned this to the dealer in regard to the 2015 and they said they checked it and it works fine.it does not work fine by any standard. i think the dealer/kia know ther's a problem but need to be told to fix it.

In the front range of colorado we frequently get several inches of wet, heavy snow in the fall, winter and spring. we have to park the car outside a garage at home and at work. we always completely clear snow from all glass surfaces and check the operation of the wipers before driving the car. we bought an expensive telescoping combination scraper, brush and squeegee designed for cmvs to clear as much snow as we can reach and see from the white painted roof of the car before driving it. after the interior of the car warms up it appears to loosen the bond between the roof of the car and any residual or newly accumulated snow. numerous times when under normal braking snow has slid forward off the roof on to the windshield obscuring all forward visibility and instantly creating a severe collision safety hazard. furthermore, when the windshield wipers are activated to clear the snow the wiper motors are too weak to move the snow requiring the driver to blindly brake to a stop unable to see well enough even to steer the car out of the lane of traffic to a safe place to stop. this happened a few days ago at a traffic light at a busy intersection in slick snowy road conditions during evening rush hour. after coming to a stop without hitting the car in front of her my five foot, two inch tall 68 year old wife had to get out of the car in dangerous conditions and manually remove(for the second time) snow from the windshield while being subjected to honking horns and one-fingered salutes from ill-mannered motorists. until kia chooses or is required to correct this serious safety issue an otherwise great little car is unsafe to drive in snowy conditions. *tr

As i started the vehicle in the morning i heard what seem to be belt noises. as i drove to work, the noises increased to the point where the car was shaking and decelerated. when i arrived at my workplace 5 miles later, the oil light came on. the car would not drive past 2-5 mph. i called the kia service and car was towed to dealer. dealer stated engine is no longer usable, but so far refused to fix because i don't have proof of oil changes by a dealer. *tr

I took my vehicle for state emission & inspection. upon testing, the mechanic showed me the rotors and brake pads, they were missing pcs. i was told that i "failed testing" because of this and was not able to take possession of my vehicle or drive away from the shop, in the current condition, as it was unsafe and against the state law. i had to complete all necessary repairs at that time. i have extended warranty (bumper to bumper with kia) as i had no choice to drive it to the kia dealer for repairs. i asked the mechanic if he had seen this type of defects on other soul vehicles and his reply was yes, all the time. *tr

When i stop suddenly there is a terrible sound in my front right brake, and the pedal got stuck and hard, cannot stop the car completely. i feel mine and others life are on risk driving this specific car, something it's terrible wrong for the fist time that i start driving this kia soul 2013, brand new. please, i really need your help, i do not feel safety. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that the vehicle failed to start without warning. the vehicle was towed to the dealer and was not diagnosed. the battery was charged; however, the failure recurred. the manufacturer was not made aware of the failure. the approximate failure mileage was 10,000. updated 5/4/15*cn updated 11/10/2015*js

Tl* the contact owns a 2013 kia soul. the contact received notification of nhtsa campaign number: 14v822000 (structure) however, the part needed to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the contact had not experienced a failure.

Received recall notice for kia soul on jan.29. to date (2/22/15) i have been unable to reach them by phone or e-mail even though i have called every day. i have not received any response whatsoever to any of my calls or e-mails. what do i do to get service for this dangerous condition in my car?. i have several long trips planned in the near future & would like to have this fixed before i leave. please respond with some helpful info as i am at my wits end. *tr

When trying to start the car you turn the key and it does not turn over. you hear a click, all lights on dash light and radio plays but the car doesn't start. sometimes you can turn the key up to 10 times before it starts. happens 2-3 times a week sporadically. the car does eventually start. the driver side door also locks by itself at times when you shut the door. it has been to the dealer 3 times and for 17 days, they are unable to replicate the problem. my husband videoed it on jan 5 and took it to the dealer who then kept car for 14 days and said they had over 150 starts and the problem could not be duplicated. currently waiting for the problem to occur again and an tech will bring portable equipment to the car and test it then. dealer have been very good in trying to find cause. *tr

I was involved in a head on collision with a 2001 jeep cherokee which turned left in front of me as i traveled in the straight lane. my speed was approximately 40mph. the entire front of my vehicle is caved in, but none of my airbags deployed. both of the airbags in the other vehicle deployed. *tr

Tl* the contact owns a 2013 kia soul. while driving approximately 5 mph, there was an abnormal noise coming from under the steering column. as a result, the steering wheel became difficult to turn as the power steering warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 9,336.

Vehicle was hit in right rear corner by another car. sent vehicle into a spin where it was hit in the front right by military truck, vehicle continued to spin until it came to a rest on the highway. the seat belt did not engage and the air bags did not deploy...updated 12/03/14 *bf updated 5/11/2015 *js

Submission from re nhtsa safety complaint on kia soul 2013 *tgw the consumer stated while driving, the right front passenger tire went flat. the wheel and rim were bent. the dealer stated, the consumer must have hit something in the road. however, the consumer disputed that notion, stating there was a recall on cadenza wheels, as they were prone to cracking, if a pothole was hit. *jb

I was driving in traffic with my son in the car. when i went to brake with the clutch depressed, the car would not stop for a handful of seconds until if finally stopped just in back of but not touching a bmw in front of us. we both heard a scraping/pulsing sound coming from the brakes as the pedal was fully depressed but the car was still going forward. had the car not stopped just short of the car ahead i fear me and my son would have been seriously injured. i saw a similar complaint on carcomplaints.com which indicated this was also a nhtsa complaint. this car has similar mileage (12800) and was a 2013 kia soul. *tr

Tl* the contact owns a 2013 kia soul. the contact stated while at a stop, a vehicle crashed into the rear of the contact’s vehicle causing it to crash into the rear end of another vehicle. the contact mentioned that the air bags failed to deploy. after the failure, the contact noticed that the seat belts became inoperable. the driver sustained injuries to the chest, head, back and legs. the front passenger sustained injuries to the chest, back and legs. the rear driver side passenger sustained injuries to the head. a police report was filed. the vehicle was destroyed. the manufacturer was notified about the failure. the approximate failure mileage was 21,000.

Sudden deceleration quickly followed by loss of all electrical power including steering, brakes, complete engine shut-off and dash instrumentation. dealer found "no problem" and did not repair or replace ignition switch or anything else.

While driving on the highway as i went into my turn i noticed that the steering function was hard. the steering wheel and stability/ traction control lights came on. it was very difficult for me to drive the vehicle on my planned route to work. due to the holiday the dealership is not open today and the vehicle that i purchased to be dependable is proving to be no longer that. *tr

2013 kia soul. consumer writes in regards to problems on the dash board involving the light indicator for the head lights and parking lights. *smd the consumer did not know, his headlights were not on. he discovered the indicator displayed the same picture for the parking lights and the headlights. the consumer stated the second time, as he entered his parking spot, it became obvious the headlights were not on, yet the dash board indicated there were.

The vehicle has been making scraping noises when the brake is applied. my mechanic assumed it was the front brakes although it only has 14k miles on it. the front brakes and rotors are fine but the back rotors have grooves through them and the brakes themselves are mottled looking. concerned that this is a mechanical problem and the car is still under warranty, the mechanic told me to contact the dealer. i took it to the dealer who said #1-he could not hear the scraping and #2-the brakes are fine with plenty of wear left on them. when i questioned why the back rotors would wear before the front and why they would be worn at all with only 14k he had no answer. since there was enough wear remaining on the rear rotors there was no action required by them. master cylinder? e-brake? *tr

I bought a kia soul 2013 used with 12,400 miles on it saturday may 31, 2014. wednesday june 4, 2014 i was tapping on my brakes to stop for a light when i heard a clicking sound not very loud but a click. the kia soul did not stop. i pressed on the brakes a little harder my car did not stop for another foot or two. thank god there was not another car in front of me or i would have hit the other car for certain. i am scared to drive my car. the kia soul is also pulling to the right i took the car in tuesday june 3, 2014 had the check out was told the alignment was good the reason for pulling was because each tire had different pressure, was told that all tires were the now the same pressure. driving the car to work today the kia soul again started pulling to the right. i am also having a problem finding out to register that i bought a used kia soul 2013 that still is under manufacture warranty. i did not but the kia soul from a kia dealership. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that while attempting to stop, the brakes malfunctioned creating an extended stopping distance. the contact indicated that during the incident the brake pedal was difficult to depress and the brakes appeared to be skipping. the vehicle was taken to the dealer. the technician was unable to diagnose the failure. the manufacturer was not notified. the failure mileage was 14,000.

Tl* the contact owns a 2013 kia soul. the contact stated that the instrument panel failed to illuminate when the vehicle was powered on. additionally, the contact mentioned that the gear shifter would not move out of park without the contact pushing the gear release button. the vehicle was taken to the dealer but the failure was unable to be diagnosed. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 25,000. the vin was not available.

Tl* the contact owns a 2013 kia soul. the contact stated that while traveling various speeds, the vehicle erroneously veered left and right and caused the contact to crash into a guide rail. the contact sustained neck, back, and wrist injuries, a broken finger, and minor bruising. the vehicle was not diagnosed. the vehicle was destroyed. the manufacturer was contacted about the failure. the failure mileage was 14,000. the vin was not available.

I was driving on a highway when, without any provacation, the two tires on the drivers side blew out the sidewall. hole was the size of a 50 cent piece. this happened again on march 26, 2014. we were driving on a highway and the rear tire on the driver's side blew out the sidewall again. mileage was 36,646. *tr

I was second in line at a stop sign and was hit by 2006 ford f150 traveling about 50 mph in the drivers front quarter panel. the only 2 airbags that deployed were the steering wheel and the front passenger air bag. the 2 in the pillars coming down along the windshield did not deploy, neither did the ones on the door. *tr

Our 2013 kia soul only has one manual door lock which is located on the driver door. when the temperature is below freezing, the key becomes extremely hard to turn or won't turn at all. if the key breaks while someone is attempting to open the door, there is no other lock to allow the person to enter the vehicle with a second key. this is the only car which i have known to only have one means of unlocking the doors to the vehicle, that is, the driver side door lock. the car should be required to have at least two locks so that if one person breaks the key while trying to open the lock in freezing conditions a relative can use a second lock and spare key to open the other lock. *tr

Was making a left hand turn into a parking spot next to car that was already parked, was barely moving when all of a sudden the car takes off hits the curb and hits the wall of a building, air bags deployed. we had been driving that morning with no problem until that time. front end was totaled with possible damage to the wheels/axles due to the impact with the curb. couple of days later neck pain probably due to whiplash, glasses were knocked into the back seat - wife just jammed her pinky. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that an abnormal noise was heard from the vehicle when the brakes were applied. additionally, the brake pedal seized without warning. the vehicle was not taken to a dealer or an independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the problem. the approximate failure mileage was 35.

I went to my car on a cold morning in january and found a crack across the windshield at the level of the rearview mirror. i do not recall hearing a rock chip prior the crack forming. i consider this crack a safety issue with the windshield cracking possibly because of rearview mirror loading or unusually crack prone windshield glass. note: the affected parts pull-down in this form is not working. i would have selected the windshield and the rearview mirror. *tr

Car has problems playing mp3s in which i have used audacity to split up into multiple tracks. there is frequently cracking/popping sounds from the audio, and when turning on the car (after having listened to said mp3s on the previous trip), sometimes the radio display screen is black. no buttons will turn it on. it's completely dead. i have discovered this only happens with files that i've had run through audacity and split up into separate tracks. *tr

Hi my name is [xxx], i have a registered evenflo discovery/ nurture infant car seat. this car seat has the safety latch that latches to the newer model vehicles and then the base. then the carseat latches to the base. the carseat base and all then moves from side to side a great amount of distance and i also had an officer check it out and he said it is a default from the manufacture and i could be fined. i would like a refund please or at the least a new workable safe none moving carseat. i appreciate evenflo most everything with my babies but this carseat is a fluke and thank you. (related vehicle information: model year=2013, make=kia, model=soul) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Airbag exploded on impact with gaping holes with heavy smoke coming out with hot heat causing redness to my chest and redness to my hands and a blow to my wrist that caused fracture to my left wrist. *tr

An accident occurred where our 2013 kia soul hit the rear of another car. excessive damage occurred to our car to the point where it was not driveable. the air bags did not deploy. *tr

After owning this vehicle for a month or so, i noticed that when i turn on the vehicle the radio screen was half faded or gone. this is the screen that allows you to use the hands free device also. i took vehicle to dealers and they stated that the radio would have to be replaced. i was a bit confused as to how this could happen to a new car but... stuff happens. i really enjoy this car and have had no other issues. *tr

At stop light, brake pedal went to floor and vehicle started to move forward into intersection. thankfully no vehicles were at that intersection at that time! after five or fewer seconds the brakes caught and i was able to stop the vehicle. *tr

My brakes make this screeching sound when backing up, after having only 2 months. they would also not hold sometimes. the 3 most frightening was 1. almost ran over a person, 2. ran out into intersect with entire family in car b 4 stopping 3. with my boys in car on way to school going down hill brakes won't catch. i called dealership it took them almost a wk to get me in shop to say they can't find anything wrong.didn't drive it though. the person that you as to call and get me in waited til mon to call. i had call corp. office and was told to bring in sat b 4 that. wasn't offered a rental or another car til what was wrong was fixed. the brake issue has been going on off and on for months. i bought this soul new off show room floor. after months of going back and forth with this, corp sent to another location that told me brakes do this cause car outside condensation causing it. this not first new car never happened b 4, after other dealership keeps a week they couldn't duplicate problem, i haven't driven my car much got in it other day creep to store backed up again brakes didn't hold ran into shrubbery and a wall. called bbb to file complaint under lemon law. want different vehicle. just saw to that kia doing a recall over there because of brakes, they know something wrong why not just take the car back & let me get another this is just bad business. if i run over something, someone or injury myself they're going to b out of more. they got right person not giving up til wrong made right. the kia soul braking system is substandard. they all know this too. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that while driving approximately 40 mph, the check warning light illuminated. the vehicle was taken to a dealer for a diagnosis. the technician stated that the wiring coding was soy based and that animals were eating the wires. as a result, the wiring harness and the emission wiring needed to be replaced. the contact mentioned the same soy based coding wiring was used to remedy the defect and he was concerned that there would be a recurrence in the failure. the manufacturer was notified of the failure. the vehicle was repaired but the failure recurred. the approximate failure and current mileage was 1,000.

Tl* the contact owns a 2013 kia soul. the contact stated that while driving approximately 65 mph, the driver's side a-pillar trim cover detached unexpectedly. the failure was contributed to the force of the wind. the vehicle was taken to an authorized dealer for the new replacement part. the technician informed the contact that the defect was a common issue. the manufacturer was notified of the problem. the approximate failure mileage was 780. updated 09/05/13*lj

Brand new car purchased 04/06/13 and has 2900 miles and brakes squeak. brakes have been squeaking since may but unable to leave it due to long periods of waiting for car. was told by service manager that brakes are glazed and its common and happens and they will deglaze but it will keep happening because its just the brakes. i have owned and driven many cars and never had this problem prior to this vehicle and the van i have that is also manufactured by the same parent company and had the same problems. i was told that it glazed because my van was heavy but this new car is very small and light. a customer in the waiting area said he has never heard of glazing and worked on cars for 30 years. i believe that these cars made from hyundai/kia are made with cheap parts that have to be replaced often and that's how the make up for cheaply sold cars. i need help figuring out how to fix this problem. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that they closed the door and the window on the hatch shattered outwards. the vehicle was taken to the dealer and was being repaired. the failure and current mileages were 1,000. *tr

I was hit by a small rock going around 40mph which resulted in a chip/crack. in the 3 weeks since then it has happened 2 more times. speeds were not excessive and the rocks were small. i have never had this happen in 20 years of owning cars until this new car. *tr

Tl* the contact owns a 2013 kia soul. the contact stated that while driving 35 mph, the power steering failed without warning and the steering assist warning light illuminated on three different occasions. the vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. the vehicle was not repaired. the manufacturer was notified. the approximate failure mileage was 850. *tr

Opened drivers door, got in and shut the door and the rear hatch window blew out. vehicle is now at dealership and they called to say car is not to be touched because products investigations is going to look at the car before another window can be installed. there are other complaints that are the same as mine and the window broke in shards and splinters uncommon to a normal car window. *tr

During braking and hitting small hole in road i noticed the brakes skipping and brake pedal jumping up and down as if it was a power defect. i had the same effect happen after bad rain and approaching a red light the car skipped to the stop. when it snowed out the brakes really skipped made noise and seemed to slip and would not stop. i figured the car was new or the brakes are adjusting kind to speed but now know there is something wrong. march is the first whole month i own the car and this is time to call the dealer and get this figured out. there was witness in the car on 2 of 3 occasions. *tr

I have washer fluid for low temps. the washer lines keep freezing making it impossible to see out of windshield. this is very hazardous, especially in northeastern ohio weather. i called kia and was told by kia that they have been getting calls nonstop about it and there is nothing they can do about it. apparently the washer lines are not near engine block so there is no warmth to prevent them from freezing in cold temps. this is very dangerous and there should be a recall on this car model asap. *tr

While driving my certified 2013 kia soul on a busy highway it suddenly lost all power. i was able to get it to the side of the road and push it into a parking lot. i opened the hood and found oil had exploded everywhere so i had to have it towed to my home. a mechanic said the engine threw a rod that went through the block, so the whole engine would have to be replaced. i had the car serviced 2 months prior to the failure and they didn't advise of any issues. after contacting the dealership where i purchased the kia soul they confirmed kia was already aware of this problem and should have told me there was a recall on my vehicle before the engine was damaged. when i contacted kia they told me my vehicle didn't qualify for the recall, but since the failure of my vehicle is exactly what has happened on other vehicles i'm not sure why mine doesn't qualify. i'm currently without a vehicle because i don't have the funds to replace the engine. i need direction on what to do.

Tl* the contact owns a 2013 kia soul. while driving at an unknown speed, a piston rod disconnected and punctured the engine. the failure caused oil to leak and the engine to smoke due to oil leaking onto the hot exhaust component. the contact was concerned that the engine would catch on fire and she quickly pulled the vehicle over. the manufacturer was contacted and stated that the vin was not included in a recall. the contact stated that she previously visited vision kia of canandaigua (2445 rochester rd rte 332, canandaigua, ny 14424, (585) 394-4542) where they checked the ecu logic improvement only and did not check the catalytic converter. the dealer stated that the catalytic converter was not damaged; however, the contact stated that this was not stated at all in the paperwork from the dealer. the contact stated that the damage to the contact's vehicle matched the failure listed in nhtsa campaign number: 19v120000 (engine and engine cooling). the dealer quoted a repair cost of over $4,000. the vehicle was not repaired. the failure mileage was 117,000.

Not sure if i have takata airbags, but there is an airbag problem.

In april 2017, i was making a left turn and suddenly the steering locked and my car started going into the oncoming lane. i braked immediately and just missed being hit head on by oncoming traffic. a policeman happened to be close by and came over to help. i very frightened, kept my foot on the brake, but wasn’t sure what to do next. he suggested putting the car in park, turning the motor off, and then starting it again. i did that, and the steering was back. so, i pulled over to a parking lot at that intersection. aaa had the car towed to a repair shop (p&l $1702.68 + 7% tx 119.88 = $ 1821.19). i thought the problem was solved; however, in the past month, the steering has locked again twice. i am afraid to drive my car (not to mention putting my grandchildren in it) and am planning to contact the manufacturer and a local dealer. i searched the vin on your nhtsa site, but no recalls show.. incidentally, i purchased the vehicle from hertz rental sales (january 2016).