2013 FORD Explorer

Power steering failure!

Heard a lot of noise from the windshield on the drivers side. Windshield molding on drivers side came off halfway and was flapping against the driver side window. Almost caused an accident. Ford needs to fix this issue before someone gets hurt.

Power Assist Fail warning came on at startup. Car was/is parked on the shoulder of the street in front of my mother’s house. My daughter experienced this about 2 months ago in her 2012 Explorer. Ford covered her repair, but don’t know if it was under recall or a warranty (she just ought the car used from a Ford dealer about 6 months prior). But Ford tells me mine isn’t covered under the recall. Mine is covered under a warranty with CarMax, but I wanted to get it on the recall list to help other owners, so I filed with the NHTSA per Ford Customer Service instructions. Now I have to find a shop in the area that will repair it.

POWER TRANSFER UNIT “PTU” BEGAN TO LEAK SPONTANEOUSLY; LEAK LOOKED LIKE MOTOR OIL ON THE GROUND. THIS LEAK CAUSED ISSUES RELATED TO THE PTU INCLUDING GRINDING AND DANGEROUS TRANSMISSION ISSUES. SOLUTION WAS REPLACEMENT OF THE PTU WHICH COST $1650 AT FORD SERVICE.

Door Adjar stays on causing door locking problems when moving.

Electric Power Steering (EPAS) completely failed while in motion. Steering completely locked up to the point where you cannot steer the vehicle left or right. Entire power steering rack needs to be replaced. There is an outstanding number of complaints on the NHTSA website for this exact same issue. Currently 176 steering related complaints for 2013 model explorer. Many vehicles are having the same exact same issue as what was in NHTSA Campaign Number: 14V286000, however many were not included in the recall.

Exhaust fumes are entering into the cabin, and the dealership cannot find a solution. They performed a TSB, but the problem has not been corrected. I just purchased the vehicle two weeks ago.

For the last 4 months I have been smelling exhaust when I drive with the AC or heater on. I took the car into Ford for an inspection in October, and while they couldnt find anything wrong, they did quote me for $1,400 to fix what might be the problem. They also asked if maybe I was just smelling other fumes with the windows down.

I took the car to a private mechanic who inspected it and said it wasnt safe to drive and that Ford should be covering this.

I just called the dealership on 11/16/17 to try and get an appointment for the Customer Satisfaction Program (17N03). They told me they will not be getting parts in for another month. THIS IS NOT ACCEPTABLE! I am driving my 3-year-old around in this car, without the heater on trying to minimize the fumes. Meanwhile Ford is telling me that the media has blown this out of proportion and only police vehicles should be getting the fixes.

Paint bubbling on hood became visible after paint warranty was over. Ford advised may be covered by corrosion warranty. Brought to dealer who referred to Ford Motor Company. Ford reviewed photos taken by dealer and denied coverage stating corrosion had to be all the way through the affected area. Owner appealed their decision citing two prior Ford Technical Service Bulletins for aluminum body part contamination by iron in painting process. Ford and dealer refused to fix the problem.

Exhaust fumes in cabin. Causes headaches for my wife and myself after trips longer than half an hour.

When we bought the truck, two months later there was water in the spare tire well that required the frame to be rewelded. The turbo went out on a trip from Florida to Kentucky and I havent had the Explorer in 3 months. My wife complained frequently of headaches after spending all day in the Explorer. We have had nothing but problems with the electric folding 3rd row seats.

Power steering failure. Need to replace the steering column assembly.

Right front window motor replaced due to \"chatter\". TSB. Extended warranty covered.
Right rear window is squealing and moving slower. Not yet fixed.
Battery replaced.
Nav/MFT/Sync is glitchy and inconsistent. Not fixed yet.
Exhaust smell in cabin. Steps one and two of TSB performed. Problem made worse.

Vehicle has exhaust coming up into the passenger area, especially on long trips.

Upon acceleration of this vehicle (getting into traffic, accelerating up hills etc) the entire cabin fills with exhaust fumes. This happens EVERY single time. There needs to be a recall on this situation, this is NOT just happening with police cars.

Family gets headaches alot of time after we have been 1FM5KD84DGAin the car

Strange odor coming through car. I\'ve taken it to a dealer and explained I feel nauseas and short of breath at times. They told me there were no re alms and that there was nothing wrong with my car. The sent me away.

Rust/Corrosion on hood repaired 2yr 1 month (5/13/2015) with 24,420 miles on it after original new car purchase on Apr. 25, 2013. Hood corrosion/bubbling occurred again and was repaired again on 1/6/2016 with the mileage at 35,110 miles. The vehicle now has 48, 930 miles on it and as of today 7/29/2017, the hood is bubbling up again in 3 separate places and the steel framework under the hood is almost completely rusted away.

PAINT ON HOOD HAD BUBBLES ON THE OUTSIDE AND INSIDE OF THE HOOD AND BUBBLES WITH CRACKS ON THE FRONT EDGE OF THE HOOD. FORD SAID OUT OF WARRANTY.
OTHER COMPLAINT THE DRIVER\'S SIDE ARMREST OANEL STITCHING (ACTUALLY GLUED) SPLIT APART. AGAIN FORD WOULD DO NOTHING, SAID IT WAS OUT OF WARRANTY. SO MUCH FOR FORD CUSTOMER SATISFACTION.

Exhaust fumes in cabin when accelerating.

Exhaust fumes and intermittent check engine light

When I accelerate I get an exhaust rotten egg smell inside my vehicle, told the dealer about it, they acknowledged there is a problem but wouldn\'t fix it because my mileage is past warranty coverage. They told me it would cost me about $2,000 out of my pocket to repair. I don\'t have the money to repair it or buy another vehicle being on social security. Ford needs to recall this vehicle and repair it, but they refuse, very sad how they can get away with this flaw at the cost of small consumers!

I have been feeling dizzy just in my car for a long time now. I told my friend I swear it is coming from my car and then I read about the possible carbon monoxide poisoning. This makes total sense now.

EPS went out on my car all of a sudden. I was driving down the highway with my daughter when the steering wheel locked up and I almost lost control of the car. The steering wheel locked with no warning. After I stopped and pulled my car over then turned it off and back on that\'s when the \"Service Power Steering Now\" popped up.

Paint chipping and flaky off the front hood and rear hatch along the corners where the roll of metal is. The back hatch started first and we had it fixed by Ziebart. The whole front hood is now chipping and bubbling along the edge. We had this Ziebart protected with rustproofing and paint protection. This is coming from under the paint which the Ziebart people said was poor prep paint work.

Paint on hood is bubbling and flaking off. Dealer claims not a defect but it is caused by Ford\'s failure to properly prepare the hood before painting it.

paint bubbling area perimeter of hood

Electronic Power Steering Failure – new power steering rack required

Paint started to bubble up along the edge of the hoos. Seems to be rust under the paint.

PAINT ON FRONT EDGE OF HOOD BUBBLING UP.

paint bubling at hood front edge happens every year fixed it twice then ford refused to fix in the 3rd year stating warrantee was over

I am experiencing the bubbling paint issue that Ford issued a TSB for. I am out of warranty so I have not solution for resolving this issue other than spending the money to repair.

Paint coming off of the hood. It is bubbling due to corrosion under it. It is occcurring along the front edge of the hood. Started at about 2 year point. after 3 years it is very noticable.

Contamination at factory causing bubbling and flaking off of paint along edge of hood. Some all it corrosion but it is a factory defect on the metal at the factory.

The paint is chipping off the hood due to corrosion Ford\\\'s corrosion warranty only works if the aluminum is punctured and this was not punctured or cracked it\\\'s just peeling off the edge of the hood. When I googled this problem I found literally hundreds of complaints for the same issue and Ford is stating that there is no problem and that this is not their fault.

2013 Ford Explorer, Paint bubbling up all over the edge of the hood. Contacted Ford and they refused to correct the problem, even thought I bought the Ford extended warranty. The same thing happen with my 1998 Ford Mustang, buyers be aware, Ford is having paint issues with aluminum hoods. I also own a Ford Raptor, so far so good. I would definitely thing twice know before buying a ford.

Paint starting to blister and peel after only 3 years

Vehicle is a 2013 Explorer XLT that was purchased new. It has 69K and is outside the 5yr/60K powertrain warranty. My wife commutes to work and drives the kids to school. We do not tow or haul ANYTHING with it. A few days ago she was pulling out of the driveway and hit about 20MPH when it lost power and wouldn\'t accelerate (like it was in Neutral). She pulled over and tried to turn around, but there was no reverse. Was able to get home with help from a neighbor. I drove it and the check engine light was on and \"terrain management system fault light came on. It through a few codes P0756, P2701, and U3003. Had it towed to dealer and they ultimately are saying the codes mean that there is a mechanical failure of the transmission and it needs to be replaced to the tune of $5,800. I called Ford customer service and they have yet to do anything. I find it appalling that a 3 year old car with under 70K had a total catastrophic failure of the transmission and I\'m expected to cover the entire cost.

Aluminum Hood RUSTING!!!! This is very bad. Ford says they wont cover it! If it doesnt rust through its a no go! So Im getting rust bubbles under the paint and it hasnt peeled or opened thru…. So now its my problem not theirs…

As with most Ford\'s my Explorer has significant paint bubbling on the hood. It is a known problem with Ford\'s and they never mentioned it to me as an owner. I only noticed it after an unrelated fender bender and the body shop pointed it out to me. My vehicle was already out of warranty by a few thousand miles but clearly the problem did not just occur after they warranty ended but I never though to look at the paint on my hood. If Ford had done the right thing and told owners to look out for this known defect and correct any defective hoods regardless of the warranty, it would have shown some loyalty to its customers. I am done buying Ford\'s and will advise anyone I know not to buy Ford.

Paint bubbling on leading edge of the hood

The Electric Power Steering failed on my 2013 Ford exolorer. The vehicle is hard to steer and sometimes impossible. The dealership said that 2013 explorers had been recalled for this issue but not the month that mine was built. I called ford and got a case number and took the car to the shop to verify that this is the problem. The dealership said that indeed it was. However, Ford Motor Company called back a month later and said they would not be covering it. The dealership now wants $100.00 for checking my car and it will cost around $2000.00 if I decide to have it fixed.

It appears that over the years it has been brought to the attention of Ford Motor Company that the aluminum materials that you are using to construct the hood of your vehicles, is causing corrosion of the paint resulting in bubbling across the hood.
Just 2 years ago I spent nearly $40,000 on a one year old used vehicle and have had nothing but a great experience with it prior to this occurring. I also purchased the 125,000/7 year warranty on the vehicle to make sure I was protected against any unforeseen circumstances. Little did I know, the unforeseen circumstance would be a paint issue that Ford is very well known for. I recently went into the Flood Ford dealership to express my concern and was told to file a claim since I was distraught over this happening to my vehicle. The claim was denied due to the car having almost 60,000 miles on it.

Aluminum hood corrosion causing paint to bubble and chip

Leaking fluid around transmission,lose of power, shaking and vibrating engine, leaking oil at the bottom side of throttle body and at coil pack area of the valve cover, turbos are burning up leaving a terrible smell in the car, torsion pull when accelerating. Load gear grinding noise when using the down hill decent.

Paying bubbling and cracking on the edge of the hood

Paint corrosion/bubbling on edge of aluminum hood. Ford will not honor the warranty. Cost to fix issue is approximately $500-$750. Clearly a manufacturing issue during paint process with thousands of complaints.

I was washing my car this weekend and noticed bubbles under the paint on the edge of my 2013 Ford Explorer hood. I immediately thought it was rust and went straight to the dealer. Once at the body shop they told me they have seen many Fords with aluminum hoods with the same problem but they could not help me cause I was over 36k miles. Apparently this problem goes back to 2007. I could not believe Ford had the audacity to knowingly practice a manufacturing process that had undesirable results. I called Ford and they claimed they could not help me. To make it worse, they claim it was not a known issue, hence no recall. Waiting to hear from a supervisor, but now I know I will not get a favorable response until we receive results of class action lawsuit in NJ. Btw, my one dealer claims a considerable larger amount of repairs than complaints you see here.

See failures

Hood paint is bubbling up. Car is 2 years old should not be happining.

Aluminum oxidation under the paint on the hood. FORD has denied my prior approval claim saying, “we only cover items that are rusted through”. The paint has bubbled in two spots.

Bubbling paint on edges of doors and hood. This is a well documented issue that Ford is well aware of however Ford will only help if the owner discovers it while under warranty. To take that point a little further if the owner notices the bubbling on one door, Ford will not check other doors nor the hood for similar paint bubbling nor will they tell you to check. This was told to me by the dealership.

I trusted the dealership to act in my best interest but they have been told not to do that. They are only interested in repairing as few of these paint issues as possible.

Paint bubbling on hood. My vehicle is within the 5 year extended corrosion coverage period, but the dealer refuses to repair because the metal is not showing holes through the metal. Nowhere in the warranty does it state it needs to be “through” the metal. Only that the body sheet panel becomes perforated during normal use. In my book, the definition of perforation is a pattern of holes. Definition of hole DOES NOT MEAN “through”. Definition of a hole is a hollow place in a solid body or a cavity or a pit. My vehicle is definitely showing a pattern of pits, but yet the dealer will not accept.

Paint on hood is bubbling around perimeter, rust areas

Rust Bubbles on Hood. Never repaired need answers

paint bubbling on edge of the hood

The SYNC system kept crashing, and the NAV screen would just go black, and you were unable to use any of the features of the car. I.E. change radio, AC settings without going through the voice activated system, or dashboard instrument cluster.

Paint: The car has developed rust bubbles from under the paint above both headlights, and signs of rust along the weld seam on both sides of the hood.

My wife, Deborah, entered a sweeping curve she often navigates coming home from the night shift where she works. The curve suddenly takes a sharp left and then right. As the curve began to increase, she was unable to navigate the turn because the car would not respond to her pressure on the steering wheel. She left the road, wiped out the passenger side, was flung to the right and slammed up against another tree jamming the passenger door and slamming her against the driver’s door.. She was unconscious for more than an hour. When she regained consciousness, she was able to call me at home and 911. She received a massive concussion and is getting worse by the day with multiple problems such as double visions and constant headaches and more. She is being assessed for this organic brain trauma and the ongoing results of this crash. She is no longer able to work. The car was scheduled for a repair on the sway bar bushing July 14, 2014 Just two days after the crash. She was assured by the dealer’s rep that this was not a safety issue.

This note on a “Dealer Inspection Items” document on our FOMOCO website. It is not dated.
Open items:STEERING REQUIRED HIGH PRIORITY Description: Steering and or suspension requires immediate repair

This document my wife found on our Ford Motor Company site on her own. It is not dated and we never received it. It doesn’t refer to us by name, but says to schedule a repair at our dealer, Lewis Ford in Fayetteville, AR. She had taken the car in because of a knocking noise in the front end which was determined to be a warn sway bar bushing for which a part was ordered. She was assured that this was not a safety issue and was told to return to get it repaired July 14, just two days after the steering failure and consequent crash.

There was no alcohol or drugs involved. Her speed was probably about 30 mph or less as the curve is sharp to the left then sweeps hard to the right alongside a pasture where there are lots of deer which frequently cross the road. This is a narrow, curvy country road she has driven hundreds of times and knows the safe speeds and problem sites.

front hood of vehicle has paint that bubbled and is peeling off. Ford denies claim as they said the hood needs to rot thru for warranty to apply

While driving, all door ajar lights came on. Hazard, brake and interior lights came on. Soon after the vehicle completely shut down in traffic. Thank God no one was injured or killed. I notified Ford and expressed my concern about the safety of the vehicle and they abruptly told me they would NOT do a buy back! I told them My family and myself could have been severely injured or killed. They showed no concern! The vehicle is a 2013 Ford Explorer Limited with 700 miles!

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact stated while driving 45 mph, the contact saw a piece flapping on the windshield and the contact pulled over. there were no warning lights illuminated. the contact then pushed the part back into place. the contact arrived at the residence and attempted to glue the part back into place. the vehicle was then taken to a dealer but the vehicle was not diagnosed; however, the contact was informed that parts were not available and to wait for a second letter. the vehicle was not repaired for the failure. the failure mileage was approximately 132,000. vin tool confirms parts not available.

The passenger side door trim that goes alongside the window broke off while driving down the highway. this is a safety hazard for other drivers. the a pillar trim did the same thing a few months ago which is under recall. not sure why this trim would not also be under recall.

Steering rack, vehicle vin is not listed under the 2013 ford explorer recalls although vehicle is now having the issues related to the recall.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 21v537000 (suspension); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact stated that while driving 65 mph on the highway, the a-pillar trim started to detach. there were no warning lights illuminated. the vehicle was taken to an independent mechanic, but it was not able to be repaired because parts were not yet available. the contact then received the notification letter. the vehicle was then taken to a dealer; however, it was not repaired due to parts not being available. the failure mileage was approximately 100,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted on several occasions. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I have an electric power steering pump, it’s not working at all. it’s showing it’s part of a recall but mine is just shy of the date. but i have spoken with many ford dealers and they have told me to report this to here, cause it should be a part of it as well. it’s a very hefty expense to repair this. but no one should be driving one with power steering assist fault and traction control fault on dash. and cannot even turn the wheel. this is an accident waiting to happen.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.  

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that while driving 60 mph, the driver's side windshield exterior a-pillar trim detached from the vehicle. the local dealer was contacted. the vehicle was not repaired. the contact stated that while at the car wash on a separate occasion, there was water intrusion into the cabin. the contact stated that water had been leaking inside the vehicle on rainy days. the local dealer was contacted. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 160,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that the steering wheel had became difficult to turn to the left or to the right, and there was an abnormal clunking sound coming from the steering wheel, underneath the front end of the vehicle. there were no warning lights illuminated. the vehicle was taken to an independent mechanic, where it was diagnosed that the struts and bushings had failed. the struts and bushings were replaced; however, the failure persisted. the vehicle was taken back to the mechanic, where it was diagnosed that the steering rack had failed and needed to be replaced. the mechanic informed the contact that the vehicle was included in recall nhtsa campaign number: 14v286000 (steering) and referred the contact to the dealer. the dealer was contacted and informed the contact that the vin was not included in the recall. no further information was available. the manufacturer was informed of the failure. the manufacturer referred the contact to the nhtsa hotline to file a safety complaint. the failure mileage was approximately 104,000.

The contact owns a 2013 ford explorer. the contact stated that while the vehicle was parked, the contact became aware that there was fuel leaking from the driver's rear end of the vehicle. there was no warning light illuminated. the vehicle was not able to be started. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 172,582.

The contact owns a 2013 ford explorer. the contact stated that while operating the vehicle, the power steering assist malfunctioned, and the steering wheel became difficult to turn in either direction. the cause of the failure was not yet determined. the manufacturer was contacted, and informed the contact that the vin was not included in nhtsa campaign number: 14v286000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the local dealer was not yet contacted. the failure mileage was 140,000.

The contact owns a 2013 ford explorer. the contact stated that upon reaching arriving to the destination, there was an abnormal gasoline odor coming from the rear of the vehicle. after a visual inspection, the contact observed gasoline leaking from the fuel tank. no warning lights were illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel tank filler neck. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v812000 (fuel system, gasoline); however, the vin was not included in the recall. the manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 200,000.

Driver side windshield a-pillar molding flew off, i believe we were on the highway, but no true way to know when. the inner pillar molding appears to be cracked on a few places as well.

Vehicle had a faulty pscm along with the power assist steering rack. car shop recommend i file a complaint because they have seen the same issue in these same exact vehicles.

I was driving and heard a knocking noise from the rear end. within 30 seconds i lost control of my steering. my car began fishtailing and the rear tires were squawking. the only way i could straighten out the vehicle was to turn wheel completely to the left. i was doing 35 mph and dropped down to 15 mph until i could pull over to safety.

Driving down the street and the power steering went out and almost caused us to crash.

I was driving down the road and the electric power steering failed and almost resulted in an accident

The contact owns a 2013 ford explorer. the contact stated upon opening the front passenger’s side door, the contact noticed that the front passenger’s side door would not remain closed. the contact stated that the door ajar warning light was illuminated. the vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. the vehicle was not repaired. the manufacturer had been informed of the failure and referred the contact to the nhtsa to file a complaint. the failure mileage was approximately 112,843. the consumer stated the driver's door was recalled for the same issue.

Loss of power steering. hard to turn. took it to dealer. dealer couldn't find the problem. it worked fine for a month then went out again while trying to turn. no warning lights have ever came on.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, an abnormal grinding sound was coming from the steering wheel while turning in either direction, without warning. the contact had taken the vehicle to an independent mechanic and was informed that the steering gearbox was defective and that if not replaced, the power steering would fail to operate. months later, while driving 55 mph, the "service power steering" message appeared on the instrument panel. upon leaving a bank, the contact started her vehicle, and the "service power steering now" and "lane-keeping system, services required" messages appeared on the instrument panel. due to the complete loss of power steering, the vehicle was towed to her home. the manufacturer was notified of the failure and informed her that her vehicle was not included in nhtsa campaign number: 14v286000 (steering) and referred her to the nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 144,000.

The contact owns a 2013 ford explorer. the contact stated while reversing out of the driveway, the power steering warning light illuminated and the steering wheel ceased. the contact stated while taking the vehicle to the dealer, about 5 to 6 miles later the power steering warning light disappeared. the vehicle was taken to the dealer where it was diagnosed and determined that the power steering failed and needed to be replaced. the vehicle was not repaired. the contact referenced nhtsa campaign number: 14v286000 (steering) as a possible solution however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was approximately 95,920

The contact owns a 2013 ford explorer. the contact stated while driving 30 mph, he started to smell exhaust fumes inside of the cabin of the vehicle. the contact stated no warning light was illuminated. the contact stated while inspecting the vehicle, he noticed the exhaust manifold was faulty and leaking. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had been informed of the failure. the failure mileage was approximately 169,234.

Power steering assist fault message appears randomly at start up. generally restarting the vehicle will clear the fault. recalls were issued for the model year of my vehicle, but it seems my vin falls outside of the recall, but this very serious safety issue is still effecting it.

As i was driving down the interstate the steering got hard to control. it was hard keeping the car in my lane. the warning light came on and told be to check power steering. i had to drive on the side of the interstate for 2 miles to the next exit. then had to wait 8 hours for someone to come get my family. there are some recalls on this but not on my car. dealer told me the part is over 1500 dollars. i don't understand why mine is not on recall list. i have lost all trust in ford products.

The contact owns a 2013 ford explorer. the contact stated while driving 30 mph, the passenger’s side rear wheel detached from the rear suspension causing a loss of steering control. the contact stated no warning light was illuminated. the vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. the vehicle was repaired. the contact was relating the failure to nhtsa campaign number: 20v675000 (suspension). the manufacturer had been informed of the failure and informed the contact that the vin was not included. the failure mileage was approximately 74,540.

I was driving this said ford motor vehicle and suddenly the steering wheel became very stiff and difficult to steer and maneuver. immediately a warning light appear on the dashboard stating power steering assist fault. this said ford suv experience a loss of power and require extra effort to steer the vehicle. this increases the risk of a vehicle crash and place my safety and the safety of other motorist and/or pedestrians at risk. i hope this concern can be addressed in a timely manner. thanks in advance.

Unknown. get gas fume smell inside cabin of vehicle and other times it will smell like rotten eggs when accelerating spoke with the dealership and they don't seem concerned

On, june 19, 2021 i was driving back home from a father's day fishing excursion in morehead city , nc, about 4 hours in my 5 hours and 40 minutes drive back home, my power steering light lite up on my dashboard, i felt my steering wheel starting to get a little tighter on my turns, so i found the nearest auto zone, looking to buy some power steering fluid , but before going inside, i lifted up my hood, to look for my power steering tank, i could not find one, so i went to my ford manual book and found out, it was an electric power steering system. since i was 1 hours and 40 minutes from being home, after i drop my brother in law off at his home in arlington, va. he had gotten sea sick on the boat and was in bad shape, so i left my truck running, then i made it home to my girlfriend house in white plains, md, i got up on june 20th, 2021, and started my truck up, and i could not turn my steering wheel at all, so i called my travelers roadside assistance, for a tow truck, and they delivered my truck to ford dealership in waldorf, md. i waiting on them to call me back today, they was busy yesterday.

I was driving when all of a sudden the power steering gave out. my wheel locked tight and i was unable to move the wheel easy. the light on the dash first stated drivers assist disabled and then "service power steering". i almost ran off the road due to loss of control of the wheel. it was taken to gates toyota where a certified ford technician stated it was the power steering module. upon looking this was an issue in ford explorer's in the past with a recall on it. mine was not covered in this recall.

The contact owns a 2013 ford explorer. the contact stated while driving 10 mph, the vehicle lost power steering functionality while driving. the vehicle was turned off and restarted and regained normal steering functionality. the failure recurred. the vehicle was towed to the dealer and diagnosed that the battery, alternator, and transmission needed to be replaced. the battery and alternator were replaced. the dealer also performed three recall repairs for the door, rear toe link, and exhaust. and the battery and alternator were replaced. the failure recurred and the vehicle was towed to an independent mechanic for transmission repair. the vehicle remained at the mechanic's. the manufacturer was made aware of the failure but informed the contact that the vin was not included in nhtsa campaign number: 14v286000 (steering). the failure mileage was 200,000.

Passenger door ajar warning signal stays on even when the door is shut which is causing all my lights to stay on and my car not locking because the door is saying it’s ajar when it is not.

I kept getting the power steering assist failed. i got it repaired and then i found out that there was a recall previously on my car. how do i go about getting reimbursement about me fixing the recalled part.

The back up camera failed several times over the past few months. just recently it has completely stopped. i have seen recalls for ford explorers with later years.

I was driving this 2013 ford explorer and suddenly the steering wheel became very difficult to steer and turn. some warning lights appear on the dashboard stating power steering assist fault, service advancetrac and terrain management system fault. the experience a loss of power and require extra effort to steer the vehicle. this potentially may increase the risk of a motor vehicle accident or crash and place motorist safety at risk. i urge ford to address this concern immediately. this seems to be a trend and complain from numerous other motorist who operate and drive the 2013 ford explorer.

Back over prevention - back up camera is going black or is showing a mirror image. available for inspection. danger to driver and passengers as well as those outside the vehicle as they cannot be seen through the camera. problem is consistent with each time vehicle is in reverse. no warnings presented by the vehicle and dealership has not looked at the issue.

The electric power steering assist failed on my explorer while driving causing me to lose control and hit the ditch. there was a recall with this problem on the 2011-2013 models but both ford and my local ford dealer advised me that my vehicle is not part of the recall. it’s the same problem as the existing recall but mine is not included.

The traction control , hill assist and abs light comes on and when it does the stability light warning come on also. when traveling in mountain you don’t know if the braking system is working or not

Power steering failure when driving car. notification of sensor on dash and power steering fails. had to restart car upon failure to get power steering back. this has occurred several times at several different mileages fir car. recalls on other ford vehicles including ford explorer have been issued.

There was a recall for the toe joints so i took it to omeara ford in northglenn colorado to get it fixed and when i got the car back i noticed it shook really bad when you step on the break no matter what speed. i took it to my local mechanic because i thought it was possibly my alignment. they stated per the recall an alignment should've been completed to complete the recall and advised i take it back to ford. when i took it back to ford, they stated a complete alignment wasn't completed and wasn't nesseccary only a partial was done and wanted to charge me to look at the vehicle again. i have kids and quite frankly it is scary to stop. i ended up taking it back to my local shop and had them do an alignment which it needed and i have documentation. however, it still shakes very bad and i believe this has to do with the recall not being completed correctly. this poses a risk to me and my children daily becuase i fear i am not going to be able to stop or my tires are going to fall off.

Power steering assist fail. it happened in my driveway multiple times in one day, hasn't happened since. car has been owned by my daughter for only a couple of months. i want to report it as a known issue.

The contact owns a 2013 ford explorer. the contact stated that the passenger’s side door failed to latch properly. no warning light was illuminated. the contact stated tied the door shut to continue to drive the vehicle. the vehicle was not diagnosed nor repaired. the contact stated that in february 2021 the driver’s side door latch was replaced, not the passenger’s side door latch. the manufacturer was notified of the failure and informed the contact that the vin was not under recall. the failure mileage was approximate 102,000.

I was driving this 2013 ford explorer and the power steering assist fault warning appeared on the dashboard. the steering became very difficult to steer and maneuver. this can increase risk of accident and place other motorist at risk for serious injury

When starting car driver assist alert comes on and car is hard to steer

The contact owns a 2013 ford explorer. the contact stated she noticed a small leak entering through the seat belt and ending into the wheel well. the contact stated approximately 6 months later, she started to smell a moldy odor and the leak was much larger. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had been informed of the failure. the failure mileage was approximately 100,000.

I was driving on the interstate and all of a sudden the vehicle lost power. it slowed down and i had to pull off the interstate. i thought it was because i broke for the speed limit change to fast. this was before july. it happened another time and i noticed the dashboard and it showed a big wrench symbol. pryor to the mishap i saw nothing on the dashboard, no warning at all. i checked the internet and it was stating that there were a recall on this problem. i have not received any paperwork.

The contact owns a 2013 ford explorer. the contact stated while driving 35 mph, the instrument cluster showed that the engine was overheating. the vehicle stalled and was not drivable. the contact called the local dealer and made them aware of the failure. the contact towed the vehicle to an independent mechanic and was informed that the water pump and engine were needed to be replaced. the vehicle was not diagnosed nor repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 93,000.

While shifting my explorer (which i had just purchased used 3 days prior) from reverse into drive after backing out of a driveway, a prompt appeared on the left side of dash instrument panel saying ‘power steering assist fault,’ and then the power steering failed completely. after struggling to steer the car off the road, i parked and turned the ignition off and back on again and the problem went away (power steering resumed as normal). then, after backing up again, the same thing happened in the same sequence. again, i parked, turned the car off and on again and once again, the power steering worked. after this happened twice (in about 15 minutes), the next time i started the car, the power steering assist fault prompt came up again and the power steering never resumed working. i was about an hour away from my home and had to drive the car on the interstate and back home with no power steering and a traction management issue as well (steering became very jerky while adjusting wheel left or right to stay in lane, causing car to swerve back and forth). i notified my salesperson right away, but since it was saturday, he said to bring it in first thing monday. i took the car to the dealership i bought it from the following monday and it was diagnosed and the part was ordered, but apparently is on a national backorder due to the chip shortage. other prompts that came up (that never came up before) were ‘service advance trac’ and another about the terrain management system. the blinker also stopped working automatically- meaning it would not stay on when engaged all the way. i had to hold it down to keep the blinker on, whereas before, it would stay on by itself if blinker arm was depressed all the way. this became difficult when trying to turn the vehicle with no power steering. the car is currently at phil long ford motor city dealership in colorado springs awaiting the backordered part.

Water was leaking in somehow through the drivers side. i had windshield replaced as well as moonroof motor (because the moonroof stopped working after leak also) . the water does not seem to get in anymore but now my headlights randomly work. i have had the headlights replaced but it did not fix the problem. the mechanic has seen the problem but is stumped so now its a process of elimination i guess. when the headlights go out if i completly turn them off and back on again it will ussually fix it temporarily. ive got a police warning because i got pulled over for no headlights but as the police were writing the ticket, the headlights randomly came back .there has been a lot of sensors going on the dash and ford has had to reset them.

The contact owns a 2013 ford explorer. the contact stated while driving 5 mph, he noticed that the power steering assist warning light was illuminated before the vehicle lost power steering functionality. the contact pulled over to the side of the roadway and restarted the vehicle however, the power steering functionality did not return. the vehicle was towed back to the residence. the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the failure. the failure mileage was 93,000.

Rear back glass has shattered on two separate occasions. first, in november after using auto start to warm the vehicle. second, almost three years later while driving in the summer. had to pay for replacement out of pocket.

Sulfer smell through cabin vents during acceleration. this occurs every time i moderately accelerate. i've told the dealer and of course they were unable to duplicate issue. i'm told this is a very common issue and has been ignored by ford. i've reported this before and heard nothing back.

The contact owns a 2013 ford explorer. the contact stated while pulling out of a parking lot, the steering wheel was difficult to maneuver. there were no warning lights illuminated. the contact stated that as she continued to drive the vehicle, the steering wheel became increasingly difficult to maneuver. the contact also stated the turn signal button would not stay down after being disengaged. the contact stated the warning messages "service power steering now" and "service power steering system" appeared on the instrument panel with several unknown warning lights illuminated. the contact stated at some point she lost control of the vehicle and almost crashed into a telephone pole. the vehicle was towed to the dealer who diagnosed that the power steering electrical system needed to be replaced. the failure was related to nhtsa campaign number: 14v286000 (steering). the manufacturer was made aware of the failure and informed the contact that the vehicle could not be repaired under nhtsa campaign number: 14v286000 (steering) due to the date that the vehicle was manufactured. the approximate failure mileage was 146,000.

The contact owns a 2013 ford explorer. the contact stated that the fuel delivery module was leaking. the contact stated that the "check fuel delivery system" message was displayed on the instrument panel. upon investigation, the contact associated the failure with nhtsa campaign number: 13v227000 (fuel system, gasoline). the vehicle was diagnosed but not yet repaired. the manufacturer was informed of the failure and the contact was informed that the vehicle was repaired before under the recall as a one-time free repair. the failure mileage was approximately 82,736.

While driving this 2013 ford explorer, it almost ran off the road twice on the embankment close to a shallow ditch. i was going maybe 25 mph. i tried to hold the steering to turn the vehicle but it would not turn. this was a very scary experience which i have never in the past experience nothing like this. i was somewhat able to apply the brakes which the vehicle eventually stopped on the opposite side of the road embankment. thankfully no other vehicles were approaching from the opposite direction. when the steering become very, very difficult to maneuver three warning lights appear indicating service advancetrac, terrain management and power steering assist fault. please assist in getting this matter and concern address urgently. thanks in advance

My body seams sealer next to the lift gate hinge is cracked ans leaks water into rear of car and mold grew on carpet. call all local dealers and body shops. none know how to fix

The contact owns a 2013 ford explorer. the contact stated while driving approximately 70 mph, the steering wheel became difficult to turn. the contact stated there was no warning light illuminated. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was not diagnosed or repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 109,000.

My steering wheel is making squeaking noises when turning the wheel back and forth has not seized up on me yet but i don’t want to get to that point.my suv only has 36,000 miles on it not to happy with ford right now!

My vehicle was originally recalled for recall 20s62. i received the letter in november 2020, i took my vehicle to wayland ford. they confirmed my car did need to be repaired but also needed additional six inch bolts as well. i reached out several times to the dealer, they were waiting for parts due to covid and supplier shortage in materials. in february i called back- wayland ford informed me i should have received a letter from ford motor which i did in dec 2020 indicating my car did not need to be repaired. i did file a case with ford customer care cas30091178 for this very recall. there was nothing she could do, ford is knowingly letting customers drive defective cars and ford has chosen to do nothing to cast a wider net to make sure they have contained the defect therefore i am submitting a complaint.

The contact owns a 2013 ford explorer. the contact stated that while she was reversing out of a parking space, the steering wheel inadvertently failed to respond and became increasingly difficult to maneuver. the warning message "power steering assist fault" appeared on the instrument panel. the traction control warning light was also illuminated. the contact stated he was able to forcefully maneuver the steering wheel and drove the vehicle to his residence. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the dealer was made aware of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. the manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. the vehicle was not repaired. the failure mileage was 118,729.

Power steering assist fault comes up when i crank my car. the wheel locks up and i cannot turn it. if i turn the car off and back on, then it works fine.

Front windshield trim has flown off on the highway on three separate occasions.

Heated and cooled seats stopped working with no warning.

Water entering the body of the vehicle through the third row seatbelt opening. fills spare tire wheel.

Rear camera turns black when in reverse or displays error message "rear camera unavailable - contact dealership"

The contact owns a 2013 ford explorer. the contact stated that when the vehicle was shifted into drive, the power steering assist fault warning light illuminated the steering wheel seized. the contact turned off and restarted the vehicle several times before the vehicle resumed normal functionality. the vehicle was not diagnosed nor repaired. the dealer was contacted and informed the contact that the vin was not under recall. the contact mentioned nhtsa campaign number: 14v286000 (steering) as a possible solution to the failure however, the vin was not included. the manufacturer was notified of the failure however, no further assistance was provided. the failure mileage was approximately 113,000.

The contact owns a 2013 ford explorer. the contact stated while the vehicle was parked, she noticed a strong odor of gasoline outside the vehicle. the vehicle was taken to an independent mechanic who diagnosed that the fuel delivery module was fractured, causing the fuel to leak underneath the vehicle. the independent mechanic informed the contact that the failure was related to nhtsa campaign number: 15v812000 (fuel system, gasoline). the dealer was made of the failure and informed the contact that the vehicle was not included in the recall. the manufacturer was made aware of the failure and a case was opened. the vehicle was not repaired. the approximate failure mileage was 98,000.

I recently had a deeply concerning issue occur with my 2013 ford explorer. while i was driving on the freeway my passenger side windshield trim flew off my car (no previous damage to the trim, it was not lifting before the incident).... almost hitting the vehicle behind me. in my eyes this should be a safety concern for the company and replaced by the manufacturer for the safety of their consumers (i reached out to ford corporate, but they said nothing could be done). this is dangerous for the people driving around vehicles having this issue as a large piece of windshield trim can hit their windshield going 60 mph on a freeway or cause someone to swerve to not get hit by a flying object on the freeway. upon reading up on the issue this is not uncommon so something should be done before someone is harmed.

Was driving my 2013 ford explorer and the service steering light came on. pulled in parking lot and turned car off. turned it back on and then i had do steering. had to have car towed. was told i needed a new steering rack. this was a recall on my year 2013 explorer but my car is out of the manufacture date. major safety issue

A significant clunk noise is present any time the steering wheel is used but worse when in reverse. the clunking is present when parked and the steering wheel is moved and while driving. if turning, the clunk is present and there is an involuntary slight but forceful pull of the wheel that has nearly caused an accident. frequent instances with unusual handling and feels very unsafe, and after being evaluated at a local mechanic it was mentioned that there is a possible misaligned affecting the rear wheel and slight axel off set. it has been stated that if a fracture or bend is present that over time it will significantly diminishes steering control, and put my family at risk for an accident. my local ford dealership, bluebonnet ford of new braunfels texas, refuses to assist despite the recent recall due to my vin not being included in the recent release. i need assistance immediately to keep myself and children safe. i have poured thousands of dollars into this vehicle after sensor failure and ac/hose failure which was essential poisoning my family for months.

Vehicle will continue to run after key is in off position and removed. vehicle can be driven with no key in the ignition. also said starting system fault after battery was disonnected and reconnected.

The contact owns a 2013 ford explorer. the contact stated that while in his driveway the steering became inoperable. the power steering message was displayed. the contact called the local dealer. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the failure mileage was 78,662.

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle and while pulling out of the driveway, the power steering assist and traction control message displayed on the instrument panel and the steering wheel became very difficult to turn in either direction. the vehicle was towed to an independent mechanic who diagnosed that the power steering control module and steering gear was faulty and needed to be replaced. the vehicle was not yet repaired. the local dealer and manufacturer were notified of the failure however, no assistance was provided. the failure mileage was 142,000.

Power steering just died could not control car

Was pulling out of my driveway and when i went to go forward the steering became hard so i had to get help to push it back into my driveway

I noticed a "clunking" in my steering, when i turn steering wheel. so husband put it up on jack stand to see if anything was loose. while up on jack stands and turning the wheel, it done a "shutter" feeling. when pulling back and forth on tire, it moved fine. i made appointment with local ford dealer and they inspected the front end and steering rack. i paid 100.00 for the diagnose. they told me i needed to replace steering rack. costing up to 2500.00 if the price hadnt been bad enough news, they told me it was not recalled, but complaints were high. also, told me that they can not get parts to fix it for a month or so??? which means, i am paying for a car that i can not drive. something needs to be done!! as i read through all the complaints on here about steering rack issues, they need to watch over our saftey and others. im not happy with this situation.

The contact owns a 2013 ford explorer. the contact stated that while driving approximately 25 mph, the power assist steering fault message displayed on the instrument panel and the power steering malfunctioned, causing the steering wheel to become very difficult to turn in either direction. the traction control message was also displayed and the vehicle loss functionality. the cause of the failure was not yet determined. the local dealer and manufacturer were notified, and the contact was informed that the vehicle was included in the nhtsa campaign number: 14v286000 (steering). the contact indicated that the vehicle had experienced the failure listed in the recall. the failure mileage was 177,000.

The contact owns a 2013 ford explorer. the contact stated while his wife was driving 55 mph, the power steering assist warning light illuminated. the steering wheel locked up when the warning light illuminated. the vehicle was restarted, and the driver pulled over to the side of the road. the driver was waiting on the two trucks to arrive to tow the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 118,000.

The contact owns a 2013 ford explorer. the contact stated that upon starting her vehicle, the steering wheel would lock up with the power steering warning light illuminated on the instrument panel. the contact called the independent mechanic and was informed of nhtsa campaign number: 14v286000 (steering) which he linked to the failure. the dealer was notified of the failure and informed her that the vehicle was not under recall. the manufacturer was also notified of the failure and the contact was provided the same information as the dealer. the manufacturer filed a case. the vehicle had yet to be repaired. the failure mileage was unknown. consumer stated it happened several times.

The contact owns a 2013 ford explorer. the contact stated while driving 75 mph, the contact started to smell an abnormal gasoline and exhaust odor inside the vehicle. the contact started to feel a burning sensation in her eyes and chest. additionally, the contact developed a headache and rolled down the windows, turned off the air conditioner to eliminate the odor inside the vehicle. the contact decided to drive back to the residence because of the fumes. the contact took the vehicle to the local dealer to be diagnosed. the contact was informed that the vacuum pump needed to be replaced. the vehicle was repaired however, the failure persisted. the local dealer was contacted to have the vehicle diagnosed a second time however, the contact was informed that there was an out of pocket cost for the inspection. the contact declined the inspection due to the cost. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 88,500.

The contact owns a 2013 ford explorer. the contact stated while driving 70 mph, the power steering assist failed, and the steering wheel was stiff and became difficult to turn. the power steering assist and traction control warning lights were illuminated. the contact was able to drive to his residence. the dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. the manufacturer was made aware of the failure. the failure mileage was 82,410.

Driving it and lost power steering and the wheel got very hard and almost crashed my explorer

The contact owns a 2013 ford explorer. the contact stated while driving 55 mph, the steering wheel stiffened with the "service power steering" and service advance track" messages on the instrument panel. despite the failure, the contact was able to drive the vehicle home using excessive force to steer the vehicle. once the contact arriver at her residence, the steering wheel became more difficult to steer. the contact's husband was unable to turn the steering wheel. both the dealer and the manufacturer were notified of the failure and both informed her that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the contact also stated that prior to the failure, the steering while would remain locked in the turn position and that she had to manually adjust the steering wheel to correct the steering. the vehicle had yet to be repaired. the failure mileage was approximately 120,000.

The contact owns a 2013 ford explorer. the contact stated while driving 80 mph, the power steering failed, and the steering wheel was difficult to turn. the contact was able to drive to her residence. the contact's uncle drove the vehicle to an independent mechanic since it was difficult to steer the vehicle. the mechanic diagnosed the failure as a power steering failure and informed the contact that there was a recall. the vehicle was not repaired and remained with the independent mechanic. the dealer was made aware of the failure but informed the contact that there was no recall associated with the vin. the manufacturer was not made aware of the failure. the contact related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 109,000.

The contact owns a 2013 ford explorer. the contact stated that after the vehicle was serviced under nhtsa campaign number: 21v746000 (suspension) the vehicle experienced rear-end stability issues causing the vehicle to fishtail while driving at various speeds. the vehicle was taken back to the dealer. the cause of the failure was not determined. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 111,000.

The steering got harder to steer and it is almost impossible to turn when you are pulling out

1. water pump leaking, explorer ran hot, needs new water pump and transmission cooling line. 2. steering suspension has a left and right popping sound, while turning steering wheel. 3. steering knuckle has play in it while parked and engine is off.

The contact owns a 2013 ford explorer. the contact stated that after restarting the vehicle, the power steering assist fault message displayed, and the steering wheel was very difficult to turn in either direction. the vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the nhtsa campaign 14v286000 (steering). the contact indicated that the vehicle had experienced the failure listed in the recall. the failure mileage was 134,000. the consumer stated vehicle was not included in the recall do to not being manufactured at a particular plant.

Power steering assist fault. lost power steering while driving.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 45 mph, the steering wheel became difficult to turn. the contact stated there was no warning light illuminated. the vehicle was towed to a local dealer where it was diagnosed with needing the rack and pinion replaced. the vehicle was repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was informed of the failure and informed the contact that the vin was not under recall. the failure mileage was approximately 99,000.

All doors sporadically do not unlock. sometimes it one sometimes it’s two sometimes it’s three. the back doors locked and will not unlock with the key fob, the indoor lock controls, or manually attempting to unlock the doors. the rear doors cannot be opened from the outside or inside when the locking mechanisms stop working. it poses a large risk when there are children in the car. and the front doors can be opened from the inside when the locking mechanisms stop working. it seems as though the locks start to act up when the weather is below 60°f. it is so sporadic that we can’t risk to take our family or children anywhere as we have to maneuver them out of car seats to get them out through front doors instead. i have taken our vehicle into our local ford dealer for inspection upon which they stated that a specific component wasn’t working and it needed to be replaced, although that’s not the case considering how sporadic the locks are. they work when it’s warm and usually during the spring and summer, but all of a sudden when it’s below 60° they only want to work every so often. they should be a safety recall considering when people can’t get out of their car it poses a large risk. there are no warnings for this happening, and i don’t believe that the ford dealership is even aware of what causes this as i’ve seen on many online forums that a lot of ford owners have this problem. this has been going on since we purchased our car in june 2020

I drive a 2013 ford explorer limited 4wd. while driving to the store last week i entered a roundabout when suddenly the wrench icon showed on my dash with a message display that read, "terrain management fault." the car would not accelerate even when i pressed the pedal all the way to the ground. my momentum took me out of the roundabout where i pulled over in a parking lot. as i put the car in park it begin to shake in idle. i turned the engine off and waited a few seconds then tuned it back on. the car drove just fine after that for about two days then this incident happened again twice in one day. i took the vehicle to the local ford dealership and they said they could not get the issue to present again so there was nothing that they could do. i took the car back home and it has happened a few more times. this is a total of about 7 times in the past 3 weeks and ford cannot help remedy this issue. these incidents have put my family in dangerous situations. when researching online i found multiple accounts of this same issue. according to online forums it looks like it may be a problem with the throttle body.

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle and moving to the passenger seat, he smelled a strong gasoline odor. there were no warning lights illuminated. the vehicle was not diagnosed. the contact stated that the failure persisted. the contact looked under the gasoline tank and saw gas leaking onto the floor. the dealer was notified of the failure and informed the contact that the vehicle could not be repaired under nhtsa campaign number: 13v227000 (fuel system, gasoline) because the vin was not included. the contact contacted a second dealer - don's ford (5712 horatio st, utica, ny 13502) who confirmed that the information of the previous dealer. the manufacturer was not notified of the failure. the vehicle was not diagnosed nor repaired. the approximate failure mileage was 120,000.

The contact owns a 2013 ford explorer. the contact stated that while his wife was driving approximately 55 mph, the vehicle was jerking. the contact stated that the vehicle lost power steering assist before the driver lost control of the vehicle. the traction control warning light was illuminated along with the service power steering message displayed. the driver sustained injuries to her arm however, no medical attention was provided. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was notified of the failure however, no further assistance was provided. the approximate failure mileage was 188,000.

I have been having problem with my emergency brakes , the brake light system is present and i have took it to brake check and they inspected it and they said everything look good i have had this problem for several months

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, the steering wheel became difficult to turn and with an abnormal sound. the contact stated no warning light was illuminated. the contact stated she was able to drive to her residence. the vehicle was not diagnosed or repaired. a dealer was not contacted. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was approximately 130,000. vehicle has been sold.*jb

Electric power steering inop. power steering assist fault displayed.

The power steering failed on my 2013 explorer xlt. i brought my vehicle to my local ford dealership service center: corwin ford reno 3600 kietzke ln, reno, nv. 775-329-8800. the service representative told me that the vehicles core steering had an internal failure and that it would take up to 2 months to get the parts and cost $3,173.39 to affect the steering repair. i asked and was told that ford has over 1,300 of these specific steering units on back order. this tells me that they not only burned through their reserve supply of that part, but that they also have a demand for 1,300 more ! this is an obvious safety issue which has rendered my explorer un-drivable. if the failure had occurred at high speed the consequences could have been grave! apparently, i'm not the only one experiencing this specific issue. in my opinion, the steering was inadequately engineered, resulting in premature failure. my explorer is my wife's daily driver. it has never been taken "off road" or subjected to any other duress. it is strictly a city/highway vehicle. after contacting ford (case no. cas-34220695-k8p5p6 crm:0222477) and voicing my concern, all that they offered was to expedite the parts request. i am 63 years old and have owned 16 automobiles, 9 have been fords. never have any of them required any service to the steering mechanism, much less a total failure of that system. ford has an obvious problem with this part and i should not be required to pay over $3,000.00 to correct their engineering shortcumming. i respectfully request that you intervene on my behalf and attempt to resolve the issue. there are no open recalls or warranties on this vehicle at this time.

Right rear brake caliper has failed twice. tire shop diagnosed problem both times. we’ve replaced the caliper and brakes on the car the first time and are in the process of getting parts to fix again started hearing loud popping noise from front end and now we have a grinding noise when turning steering wheel. when driving the vehicle the steering catches when turning right or left causing it to feel like it isn’t stable. the car feels like it wanders on straight stretches and you have to fight the steering. husband diagnosed rack and pinion. problem now is we can’t get parts

The contact owns a 2013 ford explorer. the contact stated that upon starting the vehicle, the power steering assist fault warning message would appear on the instrument panel. the contact also stated that excessive force was needed to steer the vehicle while driving at various speeds. the contact took the vehicle to a dealer where they confirmed that the electrical power steering was defective. the contact was informed that his vehicle was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and confirmed that the vin was not included. the vehicle had yet to be repaired. the failure mileage was approximately 152,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 60 mph, the steering wheel became difficult to turn. the contact pulled over and restarted the vehicle however, the vehicle failed to regain steering functionality. the contact stated that the all-terrain system and forward collision warning lights were illuminated. the vehicle was towed to a local mechanic and the contact was informed that the rack and pinion needed to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was informed of the failure and the contact was informed that the vin was not included in the recall. the failure mileage was approximately 94,000.

The contact owns a 2013 ford explorer. the contact stated they had taken their vehicle to a local dealer for a crack in the water pump which the dealer repaired, after the repair, the contact noticed a burning abnormal odor when turning on their heat from their a/c unit, which caused the contact and his passenger to become light-headed and dizzy. the contact drove to a local hospital where it was confirmed that the reason for the symptoms was due to high level of carbon monoxide levels. the contact called the local dealer about the abnormal odor but the dealer informed the contact they would not be able to fix the issue and inform the contact to reach out to the manufacturer for the failure. the contact decided to take the vehicle's independent mechanic who diagnosed the failure as small oil leaks around the engine that contribute to the odor coming into the interior of the vehicle. the vehicle was not repaired. the manufacturer was made of failure. the failure mileage was approximately 129,000.

I came out of lowes and got into my vehicle and when i tried to back it out, i could not turn my wheels and the message on the instrument panel stated, "power steering assist fault". i shut of my engine and restarted the explorer and after a few seconds i was able to steer my vehicle. i am afraid to drive the explorer because i have two car seats in the car that carry two children. my explorer was made in the chicago plant in march of 2013, but my vin number appears not to be included in the ones to be covered.

See the recall report.

The contact owns a 2013 ford explorer. the contact stated while making a right turn at 15 mph, the power steering assist warning light was illuminated, and the steering wheel seized. the contact was able to park on the side of the road. the contact stated he turned off the vehicle 3-5 times until the warning light turned disappeared, before continuing to drive to his residence. the contact is called lafayette ford, inc. (5202 raeford rd, fayetteville, nc 28304, (910) 424-0281) & crown ford (256 swain st, fayetteville, nc 28303: (910) 600-6598) and made them aware of the failure. the contact stated that in september 2021, he experienced the failure for a second time. the contact took the vehicle to crown ford and was informed that the brakes needed to be replaced. the vehicle was repaired however, the failure persisted. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 117,000.

Driving on freeway interchange from one freeway to another am alarm went off that my steering had faulted out. the steering wheel was almost impossible to turn and i nearly hit the retaining wall. vehicle was almost uncontrollable.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 45 mph, the power steering became inoperable. the steering fault warning light was illuminated. the vehicle was taken to the local dealer where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and referred the contact to nhtsa. the approximate failure mileage was 135,000.

The contact owns a 2013 ford explorer. the contact stated while driving, the speedometer failed to provide the vehicle's speed. additionally, the steering wheel became difficult to turn. the contact stated that the power steering assist message was displayed. the vehicle was not taken to a local dealer to be inspected. the manufacturer was informed of the failure and informed the contact that the vin was not included in a recall. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the failure mileage was approximately 108,000.

While on the highway july 2021 a red warning light flashes, i didn’t get to see exactly what it said, it went away. shortly after that i stopped at a walmart service location off the highway, but by then the light wasn’t on and the mechanic said “they don’t do anything regarding engines”. then about a week later it flashed again then i was ready and able to take a picture (attachment #1) it said “engine coolant over temperature”. i called several repair shops and dealerships and had gotten a few estimates (attachment #2). one place added a lot of coolant (grease monkey) and that seem to get me going and i didn’t see the light again until about 3 to 4 weeks later. then my husband and i had to start checking my coolant level daily to see if more coolant had to be added which most times it did. the high cost for repair - is in getting to the water pump - which i’m being told by at least 4 people can take 11 to 12 hours of labor. one repair place said “i may be better off by getting rid of the suv”. i previously had a 2003 ford explorer (original owner) kept it for 10 years then upgraded to a 2013 ford explorer (original owner) and thought i could do the same, however costly problems started in 2021. ford is aware of all of the water pump related issues and should have a recall and/or make repairs free of charge. this has been apparently going on for 10+/- years. in october 2021 once while on a rural highway in colorado about 30 minutes from home my car ran hot and stalled on me and my son who is disabled and cannot walk. we putt putted over to a restaurant lot, had to let the car cool down to then add water. after that we almost made it home before the light came on again, we were about 3 minutes from home. that was very scary to be driving in traffic and your car stalls. my car has been sitting for the last 4 months because of the cost for needed repairs.

The contact owns a 2013 ford explorer. the contact stated that while his daughter was driving at various speeds, she heard abnormal loud banging sounds coming from the rear of the vehicle. the contact stated that water had been leaking through the sunroof onto the headliner down to the driver’s side door and floorboard of the vehicle. the contact stated that the failure had damaged the sunroof motor. the contact replaced the sunroof motor himself; however, the failure reoccurred. the contact also stated that the master power door switch keypad on the driver’s side door had been blinking continuously and had been draining the battery. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 20,000.

The contact owns a 2013 ford explorer. the contact stated while driving 25 mph and making a turn, the steering wheel inadvertently lost power steering assist functionality. there was no warning light illuminated. the contact turned off the vehicle and as he restarted it, the steering wheel regained power steering assist functionality. the contact was able to continue to drive the vehicle; however, the failure reoccurred upon starting the vehicle the next day. the contact stated that the failure had been reoccurring intermittently while driving. the contact became aware of nhtsa campaign number: 14v286000 (steering). the vehicle was taken to the dealer who advised the contact that he would be responsible for the cost of the repair since the vin was not included in the recall. the manufacturer was not notified of the failure. the vehicle was not diagnosed nor repaired. the failure mileage was approximately 96,000.

The contact owns a 2013 ford explorer. the contact stated that while having routine maintenance performed by an independent mechanic, she was informed the brake pads and rotors needed to be replaced. additionally, the suspension was compressed onto the tire. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 100,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 21v537000 (suspension) however, the part to do the recall repair was unavailable. the local dealer was contacted, and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact indicated that while driving over a bump in the roadway, there was a clunking sound coming from underneath the vehicle. the cause of the failure was not determined. vin tool confirms parts are not available. the failure mileage was 112,000.

I’ve had this recall for awhile now. i’m tired of constantly replacing tires due to this recall and improper wearing. when reaching out to dealership i’m told covid stopped the production of the part and i need to just “deal with it and replace tires frequently /rotate them” i can’t afford 2 new tires every 6 months

I was stopped in the middle median waiting to make a left turn. once there was a gap with on coming traffic i started to make the left turn and i lost control of the vehicle, not sure what happened in the moment. once i gripped the steering wheel to try and regain control before i jumped the curb and hit the apartment building that was in front of me i was able to park the vehicle and assess the situation. i looked down and noticed the warning light that said “power steering fault.” i had the vehicle towed to the nearest ford dealership and they have diagnosed the problem as needing to replace the whole “steering rack.” this is a $2300 repair. under further investigation i have become aware that there is already a recall “14s06” for this exact problem, but due to my build date being out by a couple months my explorer is not covered. i have read online many other experiencing the same concern i am having, and their explorers are not covered as well. this is a huge safety concern and could cause accidents relating to injury/death. this needs to be addressed immediately!

The contact owns a 2013 ford explorer. the contact stated that while reversing out of the driveway, the steering wheel locked up. the contact was unable to turn the steering wheel in either direction. there was no warning light illuminated. the vehicle was towed to the dealer to be diagnosed and remained at the dealer. the contact was informed that the power steering assist failed and would be an out-of-pocket expense. the contact referenced nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was contacted and notified of the failure. the contact was provided with a case number. the failure mileage was 59,800.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 2 mph in a parking lot, the vehicle rolled forward and power steering assist fault warning light illuminated. the contact was able to safely pull over and had to have the vehicle towed to the local dealer where it was diagnosed with needing the power steering control module replaced. the vehicle was repaired. the contact stated that she had researched online and found nhtsa campaign number: 14v286000 (steering) which was similar to the failure experienced. the manufacturer had been informed of the failure however, the contact was informed that the vin was not included. the failure mileage was approximately 130,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at 35 mph, the engine failed. the contact mentioned that there was coolant going onto the engine. the vehicle was towed to the contact's residence. the contact called the dealer to notify them of the issue. the vehicle was not repaired. no further information was available.

The contact owns a 2013 ford explorer. the contact stated that while driving, the power steering and advanced tract warning lights illuminated. the steering wheel failed to move. the vehicle was towed to the local dealer to be diagnosed. the contact was informed that the steering gear needed to be replaced. the vehicle was not repaired. the contact stated that failure was related to nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the approximate failure mileage was 150,000.

Vehicle has lost ability to steer and several warning light illuminated indicating power steering problem. diagnosis revealed the problem is a failed rack and pinion.

There is an open recall for 2011-2013 explorers (#14v286000) for the exact cause of the submission of this complaint. my family and other's lives were at risk when my explorer lost power steering capabilities while driving. the power steering was completely disabled almost making it impossible to navigate. the vehicle had to be towed because it was such a hazard to drive with local traffic. upon the loss of the power steering a "power steering assist" light illuminated on the dash. the local ford dealership noted that this was a known problem and the 2013's were actually recalled for this exact issue. once they looked up my vin number they noted that mine was not included even though it is textbook for the other 2013 explorers which noted the same problem that caused this recall. ford has not been of any help and instructed i submit this complaint here. the repair is not an affordable cost to swallow when there is an open recall for the exact problem on the same years, but for some reason mine was not included.

The contact owns a 2013 ford explorer. the contact stated while her son was driving 45 mph, the engine overheated. there was no warning light illuminated. the vehicle was driven home and the contact added antifreeze to the engine however, the liquid poured out. the contact had the vehicle towed to an independent mechanic to be diagnosed. the contact was provided a service date in may 2022. the contact was informed that the water pump, timing chain, and other unnamed parts needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 183,460.

Water pump leak inside the engine, causing coolant and oil to mix. car overheats

Carbon monoxide levels in the cab. persistent 10ppm co2 in the cab of the vehicle. peak at 30ppm. the recall for this issue had previously been completed. 2nd issue was a valve allowed oil to infiltrate the intake which resulted in odor in the vehicle

My rearview camera is faulty. when it works, the pictures are reversed. for example if a vehicle or person is coming from the left, it will show it/them coming from the right. the camera often just stops working and the screen is blank. i have seen recalls on ford vehicles with faulty rearview cameras stating my exact symptoms yet my vehicle is not included in this recall. i have called my local dealership and ford customer service, corp. and have also been told i must wait for a recall although this same problem is identified on ford vehicles. please give me guidance on what i can do for my local ford dealer to fix this problem which has been identified by the manufacturer as a safety problem which increases the risk of a crash, which can lead to property damage or injury to people behind the car, especially small children. thank you for your prompt attention to this very dangerous situation. i have not had a crash yet but have had many abrupt stops. please contact me for any further questions or information.

What component or system failed or malfunctioned, and is it available for inspection upon request? while driving home and turning on to our street i lost control of power steering. was very difficult to steer - scary. yes available for inspection, although we have an appt to check it and repair estimate on march 10, 2022 with cutter ford. how was your safety or the safety of others put at risk? scary. this is my wife's vehicle, it's a blessing that wife was not driving vehicle home from work in traffic on the h-1 freeway in hawaii. has the problem been reproduced or confirmed by a dealer or independent service center? there was a recall for 2013 explorers in june 2014. dealer manager had denied any recall for my vin. was not any help to , seem like he didn't care there was a recall on ford 2013 explorer. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? not yet, dealer with cutter ford appt march 10, 2022 were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? lamp illuminated as soon as problem occurred saying " power steering assist fault"

The contact owns a 2013 ford explorer. the contact stated while reversing out of the driveway, the steering wheel was firm and difficult to turn. the power steering assist warning light illuminated the following day. the vehicle was taken to the local dealer and diagnosed with power steering assist failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 103,000.

The contact owns a 2013 ford explorer. the contact stated while his wife was driving approximately 45 mph, the steering wheel seized. the contact stated no warning light was illuminated. the contact stated that the failure occurred mostly in cold weather. the driver took the vehicle to the local dealer and made them aware of the failure. the vehicle was not repaired. the contact took the vehicle to an independent mechanic who associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 105,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the high engine temperature warning light illuminated. the contact pulled over to inspect the vehicle and became aware that all the coolant had leaked out of the radiator. the vehicle was towed to an independent mechanic to be diagnosed and the contact was informed that the water pump needed to be replaced. the vehicle was not repaired. neither the dealer nor the manufacturer had been notified of the failure. the approximate failure mileage was 130,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an unknown speed, the vehicle lost motive power. the contact stated that she was able to coast safely off the road and assess the vehicle. the contact stated that there was water on the ground as well as leaking from her vehicle. the vehicle was towed to an independent mechanic and remained with the independent mechanic. the contact was informed that the water pump failed and caused the engine to fail to operate as needed. the dealer and manufacturer were notified of the failure but offered no assistance. the approximate failure mileage was 127,000.

The contact owns a 2013 ford explorer. the contact stated that the steering became inoperable. the power steering assist failure message was displayed. the vehicle was taken to the local dealer where it was diagnosed that the steering system needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer was not contacted. the approximate failure mileage was 146,000.

This vehicle should be part of the ford campaign 14s06 or 15n01. the power rack and pinion has frozen and made the vehicle undrivable. the vehicle has a build date of 3/12 and the campaign lists the affected vehicles from 2011 through february 28th 2012. ford has denied multiple attempts to get this repaired and they say the build date excludes this vehicle. we are talking about literally days apart to make it eligible. we replaced the power rack and pinion at our expense approximately 2 years ago and the same problem has reoccurred. this vehicle is unsafe to drive and we can not get it repaired outside of the ford dealerships as the electronic power steering control module has to be re-set by ford after a replacement. the warning message is on in red on the instrument cluster message center and the warning chime is sounding.

Lost power steering and have code u3000-96

The contact owns a 2013 ford explorer. the contact stated while reversing out the driveway at 5 mph, the power steering rack light illuminated on the instrument panel. the contact continued to drive; however, while turning the steering wheel, the steering wheel seized and the contact slammed on the brake pedal to stop the vehicle. the vehicle was taken to a local mechanic and diagnosed with rack and pinion bracket failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 147,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 15 mph and making a turn, the steering became difficult to maneuver. there were no warning lights illuminated on the instrument panel. the vehicle was diagnosed at a local dealer as a beginning stage of power steering failure. the contact believed that the failure was related to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 153,000. consumer stated ford motor company will not assist in fixing this issue under this recall, despite their own dealership telling them this issue is affecting the consumer's vehicle. consumer's power steering is almost non existent at times.

The contact owns a 2013 ford explorer. the contact stated while reversing, the rearview camera turned blank. the contact stated that a message to contact dealer was illuminated. the contact stated that the failure had been reoccurring intermittently. the dealer was notified of the failure and informed the contact of an unknown recall associated to the failure; however, the vin was not included. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa. the failure mileage was approximately 85,000.

Power steering failing. when turning makes loud grinding noise and gets stuck in one position and has to be jerked back to get out of a turn.

The contact owns a 2013 ford explorer. the contact stated that while operating the vehicle, the check engine warning light would remain illuminated and the vehicle would sputter and fail to properly accelerate while depressing the accelerator pedal. the vehicle was taken to an independent mechanic who diagnosed that the water pump was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer and local dealer were notified of the failure. the failure mileage was 150,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 21v537000 (suspension) however, the part to do the recall repair was not yet available. the local dealer was contacted and the dealer had rescheduled the appointment twice. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2013 ford explorer. the contact stated that the electronic power steering assist message was displayed. the contact restarted the vehicle for the vehicle to return to normal operation. the contact stated on several occasions the contact drove the vehicle without power steering assist. the local dealer was contacted however, the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. the approximate failure mileage was 120,000.

The contact owns a 2013 ford explore. the contact stated while driving 65 mph the vehicle engine stop warning lights turned on. the engine started overheating and the contact pulled over and added water. the contact drove the vehicle to the dealer. the vehicle was not repaired. the manufacture was notified. the failure mileage was 72,000

Steering failed completely. unable to turn wheel at all. thankfully i was stopped in my driveway this time, but unable to turn vehicle at all. it is being taken to ford dealership tomorrow. problem has been reported to dealership, but not inspected yet.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 45 mph, the vehicle lost power steering assist while turning to the left. there was no warning light illuminated. the vehicle was taken to the local dealer and diagnosed with a faulty power steering assist system. the vehicle was not repaired. the manufacturer was notified of the failure. the contact related the failure to nhtsa campaign number 14v286000 (steering). the approximate failure mileage was 116,000.

I was driving down the road and my engine overheat alarm light went off. tried replacing the thermostat and this did not help the situation. then noticed coolant fluid leaking. tried replacing the coolant fluid and it was coming out as fast as i was putting it in. my safety was put at risk due to this occuring while i was driving down the road with no warning. i carry my children in the car. i was able to slowly get my car back to my house and i had a mechanic come out and take a look and was told it was my water pump that had failed.

The contact owns a 2013 ford explorer. the contact stated when the vehicle was taken to the local dealer to be inspected for a vibration and unknown noises, the check engine warning light illuminated. the vehicle was repaired for the check engine fault. the contact also stated while driving approximately 25 mph and making a left turn and occasionally while reversing the vehicle, the vehicle would vibrate abnormally. the contact related the failure to the suspension. the manufacturer was notified of the failure. the approximate failure mileage was 163,000.

I have been going through multiple sites trying to figure out what is going on with my car. i have only had my vehicle for less than a year and i barely even gotten to drive it. i'm now realizing every recall on the vehicle which there was like 13 has not been repaired. and i also have 4 different numbers for the odometer when i when i bought the vehicle at a 177000 but everything is reading at a 169000. i also purchased the vehicle in june not july like the title says. also one of the titles said plate's not allowed. when i looked it up i believe this is a fleet vehicle and it does not say that anywhere on my title or in my paperwork. it did come from canada. is there any way you could possibly help me out with any of this? also i had broken fuses and missing fuses. i had the 4 dealership look at it and a mechanic look at it and they both told me it looked like someone messed around with the wiring in my car.

Unknown, heater started blowing cold air, and realized was low on coolant. filled up coolant but noticed was leaking coolant when came home from work and parked car. cannot locate leak as of yet but seems to be leaking from water pump as it is not a hose issue that i can feel or see. from research, it seems like ford has had several complaints and failures with the water pump but no recall. if this part is continuing to fail, why has it not been recalled? this presents danger to the engine, car, and families in it. the pump is also located inside the engine making repairs with labor come around 2-4k. this should be covered by ford due to failure rates reported and poor design choices made by ford.

The contact owns a 2013 ford explorer. the contact stated while driving 50-55 mph the steering wheel became firm and was difficult to turn. there was no warning light illuminated. while slowing down and attempting to pull over, the vehicle regained power steering functionality. the vehicle was not taken to be diagnosed or repaired. neither the dealer nor the manufacturer had been notified of the failure. the failure mileage was approximately 106,000.

The contact owns a 2013 ford explorer. the contact stated while driving 50-55 mph, the steering wheel became firm and was difficult to turn. there was no warning light illuminated. the contact stated that the failure only occurred while slowing down. the steering power functionality would return while accelerating. the vehicle was not taken to be diagnosed or repaired. the contact stated that she contacted the dealer however, they were not able to assist. the manufacturer had not been notified of the failure. the failure mileage was 115,496.

Was driving and trac control plus power steering assist came on and i lost all power steering while traveling at 70mph. turn signals would not stay on and this almost caused me to wreck. very unsafe.

The contact owns a 2013 ford explorer. the contact stated that while attempting to turn at slow speeds, the steering wheel was very difficult to turn in either direction. the vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 120,000.

The contact owns a 2013 ford explorer. the contact stated that while his wife was driving 25 mph, the vehicle lost power steering assist functionality. there was no warning light illuminated. the vehicle was driven to the residence. the vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 92,000.

The contact owns a 2013 ford explorer. the contact stated while driving off the highway into a parking garage, the vehicle lost power steering functionality. there was no warning light illuminated. the vehicle was towed to the dealer and diagnosed with electric power steering assist failure. the vehicle was not repaired. the contact referenced nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure. the failure mileage was approximately 150,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 20-30 mph, the power steering fault message displayed and the vehicle lost power steering functionality. the contact turned off and restarted the vehicle and the vehicle regained power steering functionality. the contact was able to continue to drive the vehicle. the dealer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 14v286000 (steering) due to the manufactured date. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that they could not provide financial assistance. the failure mileage was approximately 133,830.

Water pump leaking

The power steering stopped working while we were driving with kids in my car could of been really bad or really fatal. this is a real safety risk luckily we were not on a freeway or any where there was a lot of traffic. i check the car before we bought it a year ago with no recalls for my vin but this a wide spread issue that ford needs to acknowledge

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle, the steering wheel became difficult to turn. the contact stated that the power steering assist fault and the service advancetrac warning lights were illuminated. the contact took the vehicle to the local dealer, where it was diagnosed with needing the power steering unit to be replaced. the vehicle was not repaired but was pending repairs. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was 142,706

The contact owns a 2013 ford explorer. the contact stated that the rearview camera intermittently failed to display a rearview image while reversing with a message to contact the dealer displayed. the dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the failure and informed the contact that there was no recall associated with the vin. the failure mileage was approximately 51,000.

I bought this car 2020 an spoke to them about this popping noise when i turn my steering wheel, well the other i had it repair thinking it was struts an springs but to fine out it was the rack and pinion bushing they had to have this knowledge. then my backup camera went out it's because there to large structural issues at each rear hang that seems to be body putty in so they act sold this car without a full inspection i don't think so it has structural damage at the time of me purchasing it.

Upon taking off, in a busy intersection during lunch time traffic in town, a "steering assist failure" and chime came on at the same time the power steering failed. while the steering was just shy of locked, i was able to avoid hitting oncoming traffic and aim the explorer into a parking lot directly in my path. i put on my hazards (they should come on automatically in such instances) and the other motorists were kind and allowed me to do so since traffic around and behind me had to come to a stop. even at a healthy 250 lbs and 6'4", it was a serious struggle to make even a small change in the angle of the steering wheel. the explorer is my wife's vehicle and i just happened to be with her that day, prepping the vehicle for our son to take over as his since he starts college in the fall. i shudder to think what could've happened had either of them been driving it when this happened. there were no prior indications, no odd noises, no roughness in the steering, no flashes of imminent failure, no notice of the possibility of this happening from ford, just the sudden and dangerous loss of steering. we've owned this vehicle since it had ~54,000 we've loved the whole time, but this incident has caused us to lose faith in it. even repaired, i don't see myself putting my wife or son into it with any confidence in their safety.

While driving down the road my steering locked up and stopped working. i turned my vehicle off and called for a tow truck. i had it serviced and it was found to have electrical issue in the steering gear which resulted in the loss of electric power steering assist while driving. they had to replace the electronic steering rack and pinion.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 30-35 mph and making a turn, the vehicle lost power steering functionality and started jerking. there was no warning light illuminated. the contact was able to continue to drive the vehicle however, extra effort was needed to steer the vehicle. however, upon pulling into his driveway, the steering wheel seized. the contact restarted the vehicle the following day and the failure persisted. the dealer was notified of the failure. the manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in nhtsa campaign number: 14v286000 (steering). the vehicle was not diagnosed or repaired. the failure mileage was approximately 165,000. the consumer stated the vehicle was repaired with a new power steering unit at an independent automotive shop in late july 2022 at the owner's expense.

Power steering assist fault occured while driving causing me to lose power steering. there is a recall out for this exact issue but my vehicle vin falls just outside of the dates stated for the recall, so the ford dealership is refusing to repair under the recall.

While driving, the vehicle will drop out of drive, the engine will run roughly, the engine will not respond to accelerator pedal inputs. the service engine light will illuminate. if i coast to the side of the road, turn off the vehicle, then restart it, it runs normally as if nothing has gone wrong. the first four times this happened, no codes were set in the computer. this occurs at varying speeds and varying conditions. the last two times it occured, i had already driven the vehicle for 2 hours on the highway (70-75 mph). once i left the highway, i drove for another 50-60 miles and then the issue recurred. finally today, the vehicle set a p2111 code, which indicates an issue with the throttle actuator system. this is a dangerous situation. each time it happend i was in traffic, sometimes heavy. luckily i was able to quickly pull off safely and no crash occured, but a collision certainly could have happened.

My 2013 ford explorer sport ecoboost.. steering locked up. mechanic diagnostic code came back power steering gearbox replacement/ steering rack needs to be replaced. my warranty doesn't cover the $2400 repair. only had vehicle for less than a yr.

Transfer case stopped working within 4 days. known to be an ongoing problem for this vehicle. made a screeching sound, locked up, clicking sound inside case and rendered vehicle undriveable instantly.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. upon inspection underneath the vehicle, the contact noticed that the link shaft bracket and cv axle had broken in half. additionally, the vehicle rolled away while the gear shifter was in park(p). the contact activated the parking brake to stop the vehicle from rolling away. the vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. the manufacturer was not made aware of the failure. the contact related the failure to nhtsa campaign number: 20v692000 (power train) however, the vin was not included in the recall. the failure mileage was unknown. consumer was left with loss of power and a loud metal hitting metal sound the tripod spider joint/ bearing had broke because it was not properly supported due to bracket failure the recall for this part is for models starting with 2014 ford explorer mine is a 2013 mine was built at the same plant as the recall for 2014 and up the exact problems the recall list is what happened even down to the roll away even through its in park it will still roll unless the parking brake is applied.

The contact owns a 2013 ford explorer. the contact stated while driving 15 mph, the vehicle lost power steering functionality with the power steering warning light illuminated. the contact was able to drive the vehicle while the vehicle intermittently experienced loss of power steering functionality. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the steering gear box needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and confirmed that the vin was not under recall. the failure mileage was 180,000.

Water pump failure - engine overheating and leaking coolant. potenential to cause catastrophoic damage to engine. not safe. appears to be common with 2013 ford explorers. many of the same cases and complaints found online but i cannot find the recall.

Power steering, can't steer the suv out of my driveway

I bought this car less than 2 years ago and i am tired of it already. i have gotten a power steering assist warning light multiple times in the past 2 weeks. the light comes on and i am unable to move the steering wheel. i tried waiting a while and restarting the car but the light still comes on. this left me and my child stranded at a gas station and waiting for assistance to get home. the dealership can not get me in until the end of next month. i am now without transportation. this is ridiculous because i need transportation to my job and to get my children to their activities.

The contact owns a 2013 ford explorer. the contact stated while reversing out of the driveway at 20 mph, she heard an abnormal knocking sound coming from underneath the driver's side floorboard. the vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced; however, the part was not available. the vehicle was repaired with remanufactured parts; however, while driving and turning all the way to the right, the steering rack was making abnormal grinding sounds. the vehicle was taken back to the independent mechanic where the rack and pinion were replaced; however, the failure persisted. the vehicle was taken to the independent mechanic who advised the contact to take the vehicle to an authorized ford dealer since the parts to repair the vehicle were no longer available. the contact stated that the parts were on national back order. the dealer and the manufacturer were not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 92,000. the vin was not available.

Multiple times throughout the last month, i turned the vehicle on and went to back out of our garage and the dash displayed a warning of "electric power steering assist failed". the steering wheel was extremely hard to turn, so i stopped and placed the vehicle in park, turned it off, waited about 15 seconds and restarted the vehicle with no steering problems. this last time after doing the same, the error did not go away and the issue remains. i contacted the dealer, and they say there is no recall on the 2013 model year explorer for a vehicle built in october 2013. just before and after.... how does a known recall issue for the prior yearand following year not indicate a potential issue in this year? the repair estimates are crazy high, and i feel did should repair at their cost.

After picking up the vehicle from an oil change from the ford dealer, the power steering functionality has changed. upon entering the vehicle and attempting to reverse, the steering felt like it locked up. but with enough force the resistance can be overcome and the wheel will turn, but in jerking motions. it takes a strong effort, but will make an approx 60-90 degree advance/rotation of the steering wheel, then another effort to continue the turn, advancing about a quarter turn each time. vehicle now feels unsafe to drive and am concerned it will sieze completely while driving due to a known recall that exists for this exact issue, nhtsa recall id 14v286000, but the vin falls just outside the recall range.

The contact owns a 2013 ford explorer. the contact stated while reversing, the vehicle lost power steering functionality. the contact stated that the power steering assist and traction control warning lights were illuminated. the vehicle was taken to the local dealer where it was diagnosed that the rack and pinion needed to be replaced because the rack and pinion module was not communicating with the computer system. the vehicle was not repaired. the contact referenced nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and referred the contact to the nhtsa. the failure mileage was approximately 165,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle stalled. the vehicle was towed to the dealer where it was diagnosed that the throttle body needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. the failure mileage was approximately 121,000.

The contact owned a 2013 ford escape and requested to be removed from the recall notification lists.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle lost motive power. the contact was able to restart the vehicle. the contact related the failure to a faulty fuel pump; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and advised the contact to file a complaint with nhtsa as well as take the vehicle to the dealer for a diagnostic test. the failure mileage was approximately 107,000.

The contact called on behalf of his wife who owns a 2013 ford explorer. the contact stated while his wife was attempting to reverse out of the driveway, the power steering assist was inoperable. the vehicle was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was not notified of the failure. the failure mileage was 91,669.

I pulled into a parking spot. i shifted to park, turned off my engine. my vehicle rolled backward and hit a parked car while i was still sitting in it.

While backing out of my driveway, my power steering fault light came on and i lost power steering. the steering became unresponsive. fortunately i was going slowly and could stop. we took the car to the ford dealership to determine the problem. they determined the rack and pinion gear failed requiring the rack & pinion assembly to be replaced. a $3,000 repair. it is frustrating that ford has recalled thousands of cars of the same model and year for this exact problem, but our particular vehicle was not included in the recall. ford's response was sorry, your car is not included in the recall. reading through other complaints on the website, it is clear that ford knows that this component is defective and refuses to stand behind their vehicles.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 45 mph, the check engine warning light illuminated. the contact stated that on multiple occasions she noticed that the coolant level was low. the vehicle was taken to the dealer where it was diagnosed that the internal water pump needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and advised the contact to call the nhtsa hotline. the approximate failure mileage was 111,000.

I was driving and my steering wheel got really hard to turn.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 55 mph, the steering wheel seized and the power steering assist warning light illuminated. the vehicle was taken to two independent mechanics who diagnosed a failure with the power steering assist. the vehicle was not repaired due to parts not being available. the contact pulled the steering wheel for it to operate correctly. the vehicle was then taken to the dealer who diagnosed a failure with the power steering assist. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 14v286000 (steering). the approximate failure mileage was 88,000.

Steering loss on highway two times but came back and a squealing noise when trying to park some times found out there isn't a power steering pump so don't know where the squealing noise is coming from but it is in the steering had the ford dealer check it out and they said it needs replaced

The power steering failed on my 2013 ford explorer while driving which made steering extremely difficult, especially at slower speeds. i was very startled by the immediate loss of steering while traveling at a high rate of speed. i also had to be extremely cautious turning to ensure there was ample time to turn and not cause an accident. my turn signals also quite functioning properly. when turning on my turn signals they would only blink once unless i held down the turn signal which would then allow it to work which is difficult to do as it takes the strength of both hands to steer the wheel with the power steering not functioning. the vehicle is available for inspection and i have an appointment to take it to a ford dealership next week. the vehicle has not been inspected by the manufacturer, police, insurance representatives or anyone else. it will be taken to a ford dealership next week as that is the soonest they were able to see it. the two warning messages that went off at the time of power steering failure were power steering failure and service advancetrac system.

Today is thursday, august 11, 2022, while driving on the highway at a speed of 65 miles an hour my steering wheel just lost steering. ford has a recall of this problem but for some reason my vin number is not part of the recall. this has occurred about 5 to 6 times since i purchased the vehicle. i returned it to ford at least about three times with this concern. the first time i was advised that my vin number was not part of the recall but that it was under warranty and they updated the computer. other times when i complain about this problem i was advised that there was no code for them to read. and nothing was done. as i stated at the beginning of this complaint it happened to me again. all i can say is thanks to god i was able to control the vehicle and not get into an accident. this is a problem that ford knows and the highway safety division. this is a safety issue and it’s not new.

Steering rack motor failure recall #14s06 did not include this vin and needs to be added to this vin as the dealership timberline ford in libby mt has investigated the failure and deemed the issue should be part of this recall and that due to the fact that this was a fleet vehicle (police interceptor) this could be why it was not listed in this individual recall. there were no prior instances or notifications before failure. failure was immediate and the drive assist lamp did light up immediately. traveling down yaak pass hwy 2 montana the failure occurred causing malfunction in steering capability and adverse and unsafe handling of the vehicle almost causing collision with guard rail, and oncoming traffic. very winding road way made it difficult to maneuver to a safe location for tow. putting my passenger and dog (family) at risk of accident. below is information obtained from one of many sources on the internet involving this recall: vehicles affected: about 177,500 model-year 2011-13 ford explorer suvs the problem: a potential electrical issue in the steering gear may result in the loss of electric power steering assist while driving. this could cause the steering system to default to manual mode, making the vehicle more difficult to steer, especially at lower speeds, and increasing the risk of a crash. according to the detroit news, ford said drivers will hear a chime and see a message in the instrument cluster if electric power steering assist is lost. the fix: ford will notify owners, and dealers will either update software for the power steering control module or replace the steering gear for free. why is my electronic power steering not working? today's electronic power steering systems may fail due to issues with the mounted electric motor. in particular, excessive heat on the motor is likely to cause the failure modes.

The contact owns a 2013 ford explorer. the contact stated that the rear backup camera had become inoperable. the "system not available" message was displayed. the contact called the local dealer but the vehicle was not diagnosed or repaired. the manufacturer was contacted but no additional assistance was provided. the failure mileage was approximately 155,000.

The contact owns a 2013 ford explorer. the contact stated while driving at 50 mph while depressing the brake pedal to make a left turn, the steering wheel became difficult to turn. the contact stated no warning light was illuminated. the contact continued driving to her residence. the vehicle was not diagnosed or repaired. a dealer was not contacted. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering), however, the vin was not included. the manufacturer had not been informed of the failure. the failure mileage was unknown.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the power steering assist would fail to operate as the power steering assist fault warning message appeared on the instrument panel. the contact took the vehicle to the dealer where she paid to have the vehicle's computer reset. despite the reset, the failure recently returned. the manufacturer was notified of the failure and informed her that her vehicle was not included in nhtsa campaign number: 14v286000 (steering). the vehicle had yet to be repaired. the failure mileage was approximately 120,000.

My 2013 ford explorer sport lost control while driving. my wife ran off the road while driving going around a curve because the power steering went out without warning. luckily, she was not in a place where she did not hit anyone but had a near miss with a pedestrian walking on the side of the road. i noticed in the past that the power steering fault indicator came on a few times when starting the vehicle. after turning the suv off and back on, everything worked fine. i notified them at the dealership the last time i was getting serviced and they said it was a common problem but for some reason, there was no recall for my vin. after reading the complaints online for this issue, i find it disturbing that this is not a safety recall. i can only imagine how this could have turned tragic while driving down the mountain last weekend if this happened while on a downward descent, my family could have been killed. this is scary to think about and i am surprised that more people have not been seriously hurt or killed due to this electrical malfunction. i also don't understand how the same year models have recalls on the same part but because of the factory location that this is not covered on some vin numbers. this should defiantly be a recall that is reconsidered. thank god that she was able to vear enough to miss the pedestrian walking.

The contact owns a 2013 ford explorer. the contact stated that while driving at 65 mph, the coolant warning light illuminated on the instrument panel as the vehicle hesitated upon depression of the accelerator pedal. the contact was able to restart the vehicle; however, the vehicle would not accelerate above 35 mph. the vehicle was taken to an independent mechanic who discovered a leak in the water pump. the contact called two dealers and was informed that there were no recalls on her vehicle for the water pump and was given an estimate for repair. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 160,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 20 mph, the coolant warning light illuminated. the vehicle was driven to the local dealer who diagnosed a failure with the water pump. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 123,000.

Ac is not blowing cold air, it is also making a hissing noise. i got it inspected by an independent service center, and was told it will be expensive to repair. it is very common with my year and make of vehicle. a freon leak it is very dangerous for a person to breathe in, and can cause significate damage to me and my baby.

On more than one occasion (starting at about 90,000 mi) experienced steering wheel lockup while starting vehicle with message alerting to steering assist failure. on those occasions, turning off and restarting vehicle reset the problem. but just the other day while driving, the steering wheel locked up and the message alert was displayed. luckily vehicle was in right hand lane and was able to drift to the side of the road. internet search reveals this as a frequent complaint and there is a factory recall for my vehicle year (ford 14s06), but for a build on or before feb 2012, mine is in nov 2012. with a personal obdii reader, was able to obtain dtc codes u3000-42 and u3000-72 which point to steering/rack n pinion problem. repair of this problem is an urgent and essential safety issuse and lives are at stake if not fixed. these electrical steering mechanism is less effective than vacuum power assist and in manual mode even harder than old cars without power assist.

Steering wheel would turn but the suv would not turn in the direction the steering wheel direction. could have been a major accident from the suv not able to turn directions.

The steering assist doesn't work all the time. we have to shut the vehicle off and then restart it. it is really hard to steer. the warning light comes on letting us know that there is a failure. it is available for inspection. this is not a good feeling when this happens. this happens roughly twice a week.

The contact owns a 2013 ford explorer. the contact stated that while driving at slow speeds, the steering wheel failed to turn as needed and was inoperable. the contact pulled over and turned off and restarted the vehicle; however, the failure persisted. the power steering assist message was displayed. the contact notified the local dealer of the failure but the vehicle was not taken to be diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 100,000.

The check charging system light came on and the power steering locked up, once it locks it stays mostly down. i was going around a curb at about 55mph when this happened with my two children. if that is not a safety issue i do not know what is. i could have wrecked and we could have been seriously injured or worse. now my check brake system light is also on, check engine light, and it has a leak in the driver's side third row seatbelt. now i know that it's said to have the battery and alternator tested and that has been done. i feel like i wasted a lot of money that i honestly did not have to buy a decent vehicle for me and my kids. this part is not under recall for my vehicle, however i have done my research and there are numerous recalls, investigations, and complaints. i need this issue fixed.

Our explorer has been riding extremely rough going down smooth highways and the slightest bump in the road make the car shake sideways as if it’s almost bending in half. last week, we drove a couple miles down the road and stopped at walmart. after loading groceries up i started the car to leave and the steering wheel was harder than normal to move. i thought we might have had a low tire and we weren’t that far from home, however as we’re driving home, the dash notification screen lights up and says power steering assist fault. so i then let off the gas pedal attempting to try to slow down and this causes the steering wheel to completely tighten up, almost causing us to wreck as i can no longer move the steering wheel more than an inch in either direction while going down the highway. the only way i was able to get us home safely was stopping and going no more than 15 mph until we pulled into our driveway. i will not let my family get in the car until i know we’re all completely safe and out of harms way. the ford dealership in ponchatoula said it will have to be towed there and the problem won’t go away until the faulty steering motor is fixed. we were told they’ve had plenty explorers come in with the same problem as our year, make, model and engine. i’m 6’2 230lbs i should not have this much trouble trying to turn a steering wheel either driving or sitting still.

Steering assembly part e5bz3504am failed while driving down the interstate. initially power steering was lost but as it was driven further on the interstate, there was more play in the steering wheel, to the point i was struggling to keep it steady in the lane. this put my entire family and those around me at risk. vehicle is currently unsafe to drive. explorer is at local dealer. the dealer states the part is on indefinite backorder with > 10,000 of the steering assembly parts on back order across the us. our local dealer has a total of 3 2013 ford explorers awaiting this part. this sounds like a material defect that should be addressed by the manufacturer.

My water pump failed while driving which made the car overheat and instantly shut off while driving. i have maintained the engine. the internal water pump is leaking the coolant into the motor. why an internal water pump?

Power steering control module causing power steering to stop and loss of control to car. i took to auto shop and had codes reset and happened again with in an hour.

[xxx] 13 recalls listed two of which are the electronic power steering and traction control. i bought this vehicle and less than five days later the power steering goes out. so i'm going to loose my job and i could have lost my life yet ford is denying there are any recalls and refusing to fix them. i am also a veteran and this is the last bit of bad news i can bare. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

As stated in the 2 of the articles in this year make and model range 2013-2018 ford explorer. the car has been up to date with maintenance, after a couple thousand miles after the oil changed was. i then took the car to a mechanic shop and was told the water pump and thermostat were failing. i stopped driving the car and decided to take it to a ford dealer. after visiting palmetto ford in miami. i was told the car did not have an open recall for this vin and they did not cover it. it is evident that the problem has been present in many ford explorers in this year and has been a safety concern since the car overheats while on the road. i will need to have a recall placed on my vin number so that i can take this to a ford dealer and get it resolved asap so that i can get back to my normal living as i do not have a transportation and happen to be losing time from work and spending money in rides. my vin number is provided in this report vin: [xxx] 2013 ford explorer limited recall 16v925000 (engine and engine cooling) https://www.bing.com/search?q=2013+ford+explorer+water+pump+recall&cvid=744c57e549d049c2bbcd35d89655cedd&aqs=edge.0.0l3.8405j0j1&pglt=41&form=annta1&pc=u531 https://www.carproblemzoo.com/ford/explorer/water-pump-problems.php#:~:text=the%20contact%20reference%20manufacturer%20recall%20number%3a%2016s46%20campaign,not%20assist.%20the%20failure%20mileage%20was%20approximately%2065%2c000. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2013 ford explorer. the contact stated while driving at a slow speed, the steering wheel failed to operate as needed with the traction control warning light illuminated. the contact attempted to reset the battery; however, the failure persisted. the contact notified the dealer and the manufacturer of the failure and was informed that the vin was not under recall. the contact linked the failure to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was approximately 165,000.

The contact owns a 2013 ford explorer. the contact stated that the second-row driver’s side seat belt had malfunctioned and would not safely secure the passenger. the contact indicated that the seat belt buckle mechanism had failed and could not be latched. the cause of the failure was not determined. the local dealer and manufacturer were both notified of the failure but no assistance was offered. the failure mileage was 76,000.

While driving home from work on the 95 (highway) i noticed that i could barely control the steering in my 2013 ford explorer. fortunately i was able to make it home and my husband arranged to have it towed to a mechanic who inspected the vehicle and advised us that it had a rack and pinion failure. he mentioned that it would be very dangerous to attempt to drive the vehicle with this issue and that the total cost to repair would be over $4k. i recently replaced the engine on this vehicle which cost me over $2k. i do not have the $4k at this time to replace the rack and pinion. this is extremely upsetting. is there any recall will this issue?

No incidents steering makes loud noise

The contact owns a 2013 ford explorer. the contact stated while driving 5 mph and parking the vehicle, she heard a loud noise coming from the engine fan and the temperature gauge was rising. the contact stated that while her brother was inspecting the vehicle, he noticed a leak underneath the vehicle, and the radiator fluid was low. the contract called two local dealers: fort mill ford (801 gold hill rd, fort mill, sc 29708: (803) 948-8202) and rock hill ford (1884 canterbury glen ln, rock hill, sc 29730: (803) 573-4302) and made them aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 148,650.

The contact's wife owns a 2013 ford explorer. the contact stated while his wife was pulling into the driveway, the steering wheel locked inadvertently. a message indicating a power steering system failure was displayed. the contact's wife parked and turned off the vehicle. the contact stated that the failure persisted upon starting the vehicle the next day. the dealer was notified of the failure and referred the contact to the manufacturer. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer referred the contact to the nhtsa hotline. the failure mileage was approximately 115,000.

The water pump failed and left my family stranded in northern new mexico. this issue overheats the engine making the vehicle un-drivable. super dangerous and apparently very common in ford explorers.

The 2013 ford explorer power steering stopped working at 89,100 miles. the mechanic we took it to said this should be a recall. mechanic provided me with recall 14s06, which describes my problem. i called ford and the vin didn’t come up as in this recall. i think it needs to be added to the recall, mechanic says steering rack needs to be replaced. lots of people have same problem it’s not safe and too expensive. we bought this car brand new and it can’t even steer after less than 90k miles. i hope others complain

Driving on i95 south in daytona beach, florida during crowded weekend event traffic, the lane assist malfunctioned, would not turn on and then immediately experienced power steering failure. both warning and failure lights illuminated on the dashboard. the power steering is electric and turning the wheel was near impossible. i had 4 occupants in the vehicle and almost caused a very severe accident crossing lanes of traffic to attempt to reach the shoulder. it is near impossible to turn the wheel and although the car is driveable, its not steerable. found out that the nhsta campaign # 14v286000 describes the same issue as i have. ford recall #14s06 is that recall but the issue i now have is my vehicle was built 1 day after the recall parameters. the car is sitting unable to be safely operated, and i'm asking for nhsta to extend the dates of original recall from february to march to include this vehicle in the existing recall for the necessary repairs.

The contact owns a 2013 ford explorer. the contact stated that upon starting the vehicle, the steering wheel failed to operate as needed. the power steering assist message was displayed on the instrument panel. the contact notified the dealer of the failure and was informed that there was no open recall on the vehicle. the manufacturer was also notified of the failure and informed him that his vehicle was not included in nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was approximately 130,000.

This vehicle has had recurring instances of failed power steering. it will happen at low speeds where the power steering malfunctions and does not work until the car is shut off and turned back on. this can be especially dangerous when driving near other people or cars when we experience loss of control. thankfully no collisions have occurred yet but it’s is an issue that has been recurring. there was a recall set out for electrical power steering failure - #14v286000. unfortunately this recall only affects 2011-2013 ford explorers up until feb 28, 2012 while this one was made mar 7, 2012 (just a week outside of the recall). this was frustrating because the vehicle is experiencing every symptom that the recall #14v286000 states it fixes.

The contact owns a 2013 ford explorer. the contact stated while driving 65-70 mph, the steering wheel became significantly difficult to steer. additionally, there was an abnormally strong burning odor coming through the a/c vents. the contact stated that she lost control of the steering wheel and the vehicle veered towards the opposite lane of traffic. the contact depressed the brake pedal and the vehicle stopped. the contact then contacted the highway patrol who drove the vehicle to the side of the road. the contact stated that the power steering assist fault message was displayed with another unknown message. the vehicle was towed to an independent mechanic who diagnosed the vehicle and determined the failure was associated with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was then towed to another independent mechanic where it was diagnosed that the power steering motor and electrical wiring had experienced an electrical short. the vehicle was not repaired. the manufacturer was notified of the failure but did not provide any assistance. a case was opened. the failure mileage was approximately 140,000.

I have owned this car since 2013 - since it was new. for the 2nd time, i am getting messages saying "switch to park" when i put the car in park. the first time was in 2017 after about 48000 miles. when i took it to the dealer they replaced a part of the transmission. now again it is happening in 2022 at almost 72000 miles. obviously the replacement part is just as bad as the original - probably worse since the 2nd time it only lasted about 24000 miles. i now have had to pay to replace a part of the transmission 2 times. is this a message i could have ignored? is it only a faulty sensor? or is the transmission really not in park? who knows what else it wrong with the transmission. if you google "switch to park ford explorer" you will see that there are many many others with the same problem. even the dealer's service person when i brought it in to be fixed a 2nd time said they see this problem a lot. i have bought and driven fords for the last 40 years - usually past 100000 miles each - and have never had this problem occur.

Water pump leak after 123000 miles. antifreeze got in engine and may have damaged the engine. no warning given. found anti freeze under vehicle in garage. ford website expects water pump to last 150k miles. had to have vehicle towed to repair shop. estimate around $3k to repair. read on ford forums of many folks having similar experience. why no recall on these issues?

Every now and then, the "power steering assist fault" light would come one, usually once i parked or when i first started the car. when i would turn off the car and restart, the light would no longer be on and there were no power steering problems. this went on for a month or two. it seemed like it was just a faulty warning light. then one day while at my daughters school, thankfully, i was parked, my "power steering assist fault" light came on and power steering no longer works. the car is extremely difficult to turn and is not safe to drive.

I was driving the kids to school and the power steering assist light came on and then the steering went and the vehicle became very hard to steer. i called ford twice and spoke to two different representatives who said because my vehicle was not built between may 17, 2010 and february 28, 2012 there was nothing they could do, upon looking at the over 1500 complaints on this website over 620 are for this same issue with 2013 explorers built just outside of the above dates. does there have to be injury, fatality or fire before this is addressed.

The contact owns a 2013 ford explorer. the contact stated while having routine maintenance performed on the vehicle, the mechanic noticed there was no coolant in the reservoir and the water pump was leaking. the contact was informed that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 115,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds when the power steering would suddenly fail to make it difficult to maneuver the vehicle and or seize complete movement. the contact stated that when the failure occurred they would park the vehicle and maneuver the steering wheel until they were able to gain control. the contact had made an appointment with the dealer but not taken the vehicle to be diagnosed as of yet. the vehicle had not been repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 190,000.

The ptu (power transfer unit) was engineered without a drain plug and described by ford as "maintenance free" for the life of the vehicle. due to the close proximity of the ptu to hot exhaust components, small fluid capacity, and no recommendation by ford to be serviced for the life of the vehicle, my ptu started failing within warranty under 50,000 miles. the propane smell within the cab of the vehicle is a tell tale of the ptu fluid breaking down under severe heat conditions, spewing out of the vent and flashing on the surrounding exhaust components. this was not diagnosed at that time by my local ford dealer, so the problem continued until the ptu finally failed out of warranty at approximately 71,000 miles. research confirmed that this ptu design failure has been recognized by ford and that it can lead to a complete failure while the vehicle is in motion, causing loss of control and risk to lives. recognition by ford of this problem in the 2013 model year explorer is self evident, as later model years incorporated air dams to direct air to flow over the ptu to help with cooling, and incorporated drain plugs and recommended service intervals to properly service the ptu. there have been thousands of premature ptu failures in ford vehicles, but ford has not yet issued a recall or replacement put's with a drain plug for serviceability for my 2013 model year. my ptu had to be replaced at my cost with another non-serviceable ptu, that will no doubt fail prematurely. i am concerned that my vehicle could pose risk to my family's safety in the future, because the repair that was done by my ford dealer is not a long term, complete solution.

The contact owns a 2013 ford explorer. the contact stated that while operating the vehicle, the temperature gauge indicated that the engine was overheating. additionally, coolant was discovered leaking from the engine compartment. the vehicle was taken to the local dealer who diagnosed that the water pump had failed and needed to be replaced. the vehicle was not yet repaired. the local dealer was notified of the failure. the manufacturer was not notified of the failure. the failure mileage was 120,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 20 mph, the check engine warning light illuminated. and the vehicle lost motive power shortly after. the vehicle was towed to an independent mechanic, where it was diagnosed that the engine and water pump needed to be replaced. the vehicle was not repaired and was then towed back to the residence. the manufacturer was made aware of the failure and the contact was offered a trade-in. the approximate failure mileage was 118,500.

Vehicle lost power steering while driving. vehicle indicates power steering assist fault. vehicle is currently at a ford dealership. my 17 year old son was driving the vehicle at the time of the malfunction with several passengers in the vehicle. thankfully he was able to maintain control of the vehicle, but a power steering failure and lower experienced driver could have easily resulted in an motor vehicle accident and injuries. the dealership has confirmed that this was the failure of the steering gear, a known issue with many 2013 ford explorers. a search of my vin indicates that it was not part of a recall, but vehicle presents with the same problems as described in nhtsa recall 14v-286 issued in 2014. there were no previous indicators of this failure prior to the time of the event.

Power steering went out. power steering assist fault. error is on car.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the vehicle overheated. the check engine warning light and the coolant temperature warning light were illuminated. the contact veered to the side of the road and turned off the vehicle until the engine cooled down. the contact continued to drive. additionally, the contact noticed that coolant was leaking onto the ground. the contact stated that the failure had been reoccurring while driving. an independent mechanic diagnosed that the water pump needed to be replaced. an unknown dealer was notified of the failure and advised the contact to take the vehicle in for diagnostic testing. the vehicle was not repaired. the manufacturer was notified of the failure and a case was opened; however, the contact was not offered assistance because the vin was not under recall for the failure. the failure mileage was approximately 113,500.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality. there was no warning light illuminated. the contact stated that the failure nearly caused a collision. the local dealer and a second dealer, gregg smith ford lincoln (1316 price ln, clinton, mo 64735) were made aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 123,000.

So my 2013 ford explorer xlt steering locked up while i was driving lucky i did not crash but did had to use a lot of force to turn wheel to get to side of the road had car towed to ford dealership they said sorry it's not a recall but yet i've seen and read a lot of complaints but nothing as far as a recall i ended up paying a lot of money to fix it please someone put a recall on that steering before someone gets hurt and so i can get my money back

Vehicle lost power steering while driving to drop my kids off at school, lets talk about heart dropping! became extremely hard to turn the wheel! thankfully made it home, where it just sits with the service power steering light on along with service advancetrac. called the ford dealership in ottawa kansas where we bought this car february 2019, they said there was no recalls, completely no help. just let us know it would cost close to $4,000 to fix! as in other complaints it sounds alot like recall from 2014 14v-286, however when i put my vin in shows up as no recalls found for the 2013 ford explorer. the amount of complaints for the steering on this vehicle, please open a investigation in this. before someone gets seriously hurt.

Water pump! water pump! water pump! the same exact issue with every other ford explorer that they knew about when coming off the assembly lines and not doing anything to be held accountable. as the millions of americans get screwed over because we have to now pay minimum $2k to have it repaired. canada has them as a recall, why not usa ? absolutely ridiculous on ford to get away with this.

The sunroof motor burned out due to water intrusion from clogged drains. water also pooled in the passenger side floorboard and soaked the carpet from faulty drains. cracks in the manufacturer's seam sealer at welds cracked at the back tailgate and leaked all down into the carpet and floorboard below the cargo area. this is a huge issue for those of us to are extremely sensitive to mold and mildew. it can also cause severe corrosion to other components of the car. i have reported it to the company and the dealer and they say that it is not their issue. in fact, they accused me of trying to weld or caulk the cracks. the vehicle has been inspected by ford mechanics. there were no warnings of any kind. i discovered the burnt sunroof motor due to the sunroof not closing. had to scramble to find someone to remedy the problem. i've investigated these issues and there are several customers with these exact same problems on ford vehicles from 2011 - 2019. there should be several recalls concerning these issues.

The contact owns a 2013 ford explorer. the contact stated that on two separate occasions, the power steering assist failure warning message appeared on the instrument panel and the vehicle lost power steering assist functionality. on both occasions, the contact was able to restart the vehicle and resume normal driving. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which she linked to the failure. the dealer and the manufacturer were notified of the failure and informed the contact that the vin was not under recall. the vehicle was not repaired. the failure mileage was approximately 122,000.

I know there was a recall on exhaust fumes coming in the vehicle months ago, and it's starting again i've had really bad fumes coming in my car .

This winter i began starting my vehicle and letting it warm up before driving it. after letting it run approximately 10 to 15 minutes, i opened my door and to get in and there was a very strong exhaust smell inside. i would have to roll my windows down to clear the cabin of the fumes. this happened every single time i would let it sit and warm up. there is also something happening with what i believe is my drive-train. there is a lot of different noises (squealing/whining, grinding (metal to metal), clanking and thumping) when i give it gas after sitting at a light. as soon as i step on the gas pedal it makes all the above noises and jerks, then acts like it doesn't want to go. it finally kicks in then goes. once it kicks in, it drives just fine. the noise sounds like its coming from the undercarriage and sometimes the rear end. i am not driving the vehicle now, it is parked in my driveway, so i am currently without transportation. there is also a very loud popping noise coming from the front end. i was told this could be ball joints or possibly stabilizers.

The contact owns a 2013 ford explorer. the contact stated that rainwater was leaking into the cabin of the vehicle from the passenger’s and driver’s side third-row roof seat belts anchors to the seat belts, and onto the floor of the rear of the vehicle. the contact placed a blanket on the folded third-row seats and the trunk floor; upon returning to the vehicle, the blanket was soaking wet. the dealer was notified of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 60,000.

Power steering assist fault multiple times over the past six months. problem went away after shutting vehicle off and restarting. yesterday the ps assist failed again while driving and light came on. took the vehicle to palm coast ford in palm coast, fl where i was told the ps system needs replaced at $2200. vehicle shows no recalls even though the problem is clearly common among owners. parts on order and will be repaired next week at my expense. how does the manufacturer get away without paying for such a common problem with so many complaints filed on this site?

The contact owns a 2013 ford explorer. the contact stated the air bag warning light illuminated. the contact took the vehicle to the dealer to be diagnosed. the mechanic retrieved dtc codes: b141b and bnr b141c. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 76,000.

The contact owns a 2013 ford explorer. the contact stated that the backup camera failed to work as needed. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 128,000.

I saw issues with trim coming off of ford explorers. this has happened to us now, twice. there is a rubber section adjacent to the windshield that flew off of our car while driving down the highway. there had been no known issues with it at the time it happened. we had it repaired only to have it happen again within 6 months of replacing the original trim.

Our ford explorer has had some of the trim around the windshield panels detach while driving on the interstate. the first time it happened, it was severe, making a noise on our windshield and flying off towards the car behind us. we actually had to pull over to check to see if the windshield was still intact enough to continue driving. we went to the next exit, got some glue and gasket trimming and tried to repair/fix the part that was gone. we continued to worry about traveling on highways because that is when more and more of it seemed to detach or come loose. windshield/glass replacement people said they couldn't replace those gaskets. the replacement had to come from the dealer. the dealer wouldn't replace the gasket or trimmings. they said there was no replacement part by ford that would do that. our insurance would not help us and declared they couldn't do anything unless the windshield itself came off or was broken. we have continued to just glue and try to repair these parts that are coming off. we are thankful that nhtsa is investigating this in other explorers. it is a dangerous situation that we have sought help for- but to no avail. pic 1 &2 shows the side that has no gasket left at all and trim is loose. pic 3-7 shows the remaining gasket & trim is loose, flapping, and glued down in some places to keep it intact.

Three times, we have had to replace the front windshield pillar trim…twice is flew off during driving on the interstate. it seems the weatherstripping peels back first and started flapping in the wind, and then the pillar trim rips off.

The windshield trim panels flew off while driving on the highway.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, the steering wheel suddenly became very difficult to turn in either direction, with a creaking sound coming from the steering column. the vehicle was taken to the local mechanic who diagnosed that the steering column and rack and pinion were faulty and needed to be replaced. the vehicle was repaired. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the contact was informed that the vehicle was not included in the nhtsa campaign number: 14v286000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 120,000.

Reverse parking camera goes blank when backing up intermitently or does not work unless you shut the vehicle down multiple times

My windshield trim on both sides of my windshield keep flying off!!!! ford dealers say they've never seen this but yet i drive around town and see plenty of ford explorers with them missing!!! this is ridiculous. ive bought replacement parts that will not even stay on!!

Drivers side windshield trim panel detached and flew off which driving.

The contact owns a 2013 ford explorer. the contact stated while driving 70 mph, the front windshield detached from the vehicle. the contact was able to stop on the side of the road safely. the vehicle was taken to an independent mechanic, and the mechanic stated that the clips holding the glass were not functioning correctly. the vehicle was repaired. the manufacturer was not contacted. the failure mileage was 91,000. the vin was not available.

Windshield left pillar seal came loose at highway speed.started flapping and making loud noise.distraced me for few minutes till discovered source. no accident .seal stayed on car . only came half way loose.

The contact owns a 2013 ford explorer. the contact stated that while driving approximately 60 mph, there was a loud sound outside the vehicle, and an airborne object was seen on the driver’s side of the vehicle. the contact stated it was later discovered that the driver’s side front windshield trim panel had detached from the vehicle. the contact purchased the replacement part from the dealer and the dealer replaced the part. the manufacturer was not notified of the failure. the failure mileage was 130,000.

Passenger side windshield trim panel flew off and hit another vehicle after it bounced off the road. i replaced the trim parts for about $65. it appears that the seal and then the plastic retaining clips failed to secure the trim panel.

Rubber weatherstripping around windshield glass is coming off and hitting the windshield. i had the car inspected by safelite auto glass and they said the windshield needs to come out so they can replace all the surrounding parts that are coming off and they will also have to replace the windshield, since it will probably break when they take it out. it will cost $759.67 to repair. insurance will only cover it if there is a chip in the windshield the size of a dollar bill. i understand you are already investigating this problem and i need to know if you are going to recall my car before something worse happens. i don't want to have an accident because windshield parts are flying off my car and hitting others.

I've had to replace the windshield trim panel piece three times because they keep flying off.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the passenger's side windshield trim detached. additionally, the driver's side door handle had also detached. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was 131,000.

On july 12, 2021 on i-20 about 25 miles from atlanta, the front windshield driver's side molding flew off without previous warning. this is on a 2013 ford explorer. this was a piece about 3" wide and 2 feet long that flew into the lane behind me and could create a safety issue for drivers behind me. i saw on the newspaper today that 16- other people have report. i did have it replaced at aelders body shop at my expense ($307) and they also refastened the right piece which was loose.

2011-2019 ford explorer windshield-outer trim molding passenger side with clips7- molding detached - randomly while driving on the interstate - had to purchase new molding and trim - recently saw the info on the news and felt the need to report - it was scary when it detached and startled me - have receipts and pictures i sent to parts company to obtain the right part

The contact owns a 2013 ford explorer. the contact stated that while reversing, the rear-view camera displayed a distorted image in the opposite direction of the location. additionally, the rear-view camera also displayed lines across the image. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and confirmed that the rear-view camera needed to be replaced. the manufacturer advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 57,000.

The trim piece on the windshield post along the side of the windshield fell off while traveling on a highway. it flew into the air and may have struck another vehicle. we replaced that piece on the drivers side of our car but a few months ago the trim on the passenger side flew off while traveling. this causes a safety problem to other drivers and could cause an accident. the first piece of trim was replaced. the problem has not been reviewed by the manufacturer, police or a insurance representative. there was no warning that this problem was about to occur.

Driving down the road and the driver's side windshield trim detached and flew off into traffic at highway speed. the shock of it flying off and into traffic makes it a safety risk. repair shop person informed me it was a common issue. there was no message indication it was going to detach. replacement was $200.

Faulty water pumps causing leakage and eventually seize the engine

The contact owns a 2013 ford explorer. the contact stated while pulling out a parking lot, the vehicle lost power steering functionality with the power steering assist warning light illuminated. the vehicle was not diagnosed. on another occasion, the contact stated while driving 30 mph, there was an abnormal sound coming from the vehicle. the vehicle was taken to an independent mechanic, and the contact was informed that the wheel hub needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and stated that the vin was not included in nhtsa campaign number: 14v286000 (steering) or 17e048000 (wheels, suspension). the failure mileage was 155,000.

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 3 mph, and leaving his driveway, the power steering failed to operate as needed. the contact stopped and turned off and then restarted the vehicle. the vehicle resumed power steering functionality. the contact stated that the "power steering assist" warning light was illuminated. the contact stated that the power steering assist failure was intermittent. the contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. the manufacturer had been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 150,000.

The windshield cover on the driver side flew off while i was driving down the interstate.

The individual has a 2013 ford explorer with two active recalls for rear toe link fracture and reached out to alton blakely dealership in somerset, kentucky, to have it repaired. however, the dealership refused to repair the vehicle and directed the individual to find another dealership. the reason given was that in the past, they have conducted the repair and left the vehicle in worse shape than before, with the vehicle unable to be appropriately aligned, leading to uneven wear on the tires. the individual is looking to draft a complaint to the national highway traffic safety administration (nhtsa) about the dealership's refusal to repair the vehicle, despite it being a recall repair.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed in 20-degree weather, the engine was smoking and then overheated. the contact checked under the hood and noticed that the coolant level was low. the contact had previously added additional coolant. there were no warning lights illuminated. the contact called the dealer who informed her about a diagnostic test, but the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 90,000.

While driving on the highway, the windshield driver's side upper pillar molding detached and flew off hitting the side of the rear of my vehicle. i was unaware of what had happened in the moment but was just knew there was a loud bang as if some type of debris hit my vehicle. i later noticed the lower molding had been damaged as well but was still attached to the vehicle. my safety was at risk in that i was startled by the bang and others could have been harmed by the flying trim. a call to the dealer confirmed there were issues with the trim piece but it was not under warranty and no recalls had been issued at the time. it was not physically inspected by anyone at the time. due to cost, i ordered and installed a replacement upper trim piece but the lower trim remains damaged. no warnings or symptoms were present. it appears the passenger side remains in tact however does not seem as secure as it should.

At any speed the explorer would go into "limp mode"....no throttle...terrian management error would appear and the wrench sign,,,,,dash lights and terrain knob light would go off....at highway speeds, with no warning, this could be a deadly situation.....taken to our local ford dealership.....they had no idea what happened....could do nothing...after some research we decided to have them replace the throttle body, at our "out of pocket" expense.....driven the car three times with no problems.....but after the first time it happened, to my wife, we went like 2 months without a problem...then it happened again...three more times before we took it in......youtube is full of folks having the same problem....explorers and f-150 trucks......you can stop and turn the car off...wait about 20 secs and restart...everything was back to normal...til the next time.....my wife refuses to drive the car again til it is fixed.....i drive it twice a week only....2013 ford explorer ltd....v6

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle lost motive power. the vehicle was taken to an independent mechanic and the mechanic related the failure to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 190,000.

Windshield trim falling apart and separating from windshield. noticed this happening approx 2 years ago and has become extremely bad now. i have called local dealership and glass company for replacement part but was told by both there isn't a replacement part and windshield would have to be replaced.

In october of 2018 while driving on the interstate, i heard a noise in the area of the passenger windshield. i slowed down as i looked at the windshield and the pillar trim came loose and flew off the car. fortunately, there was no one behind me and it went into the ditch at the side of the highway. i pulled off as soon as i could and checked the driver side trim, it seemed to be loose as well. i was able to secure it and went to my local dealership where they ordered replacement parts. the repair was $506.54. the same thing happened in december of 2021. so now i have paid twice to have this repair made which, in my opinion, should be a recall. i believe a consumer has a reasonable expectation that parts should remain on the vehicle. yes, anyone could be hit and harmed by flying car parts. the problem was inspected and repaired by the don vance ford dealership (both times). there was no warning other that a rattling noise as the pieces came loose.

Leaking water pump at bolt

The contact owns a 2013 ford explorer. the contact stated that the sunroof failed to close securely. the vehicle was taken to the dealer, where the sunroof motor was replaced; however, the failure reoccurred. the dealer replaced the sunroof motor a second time in 2019; however, the failure persisted. the vehicle was taken to the dealer where it was diagnosed that the sunroof motor needed to be replaced. additionally, the dealer diagnosed that the failure was due to debris intrusion into the sunroof motor. the dealer informed the contact that the sunroof tubes needed to be kept clean to prevent debris from entering the sunroof motor. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 50,000.

The contact owns a 2013 ford explorer. the contact stated that while her husband was driving approximately 70 mph, the windshield trim panel detached from the windshield. the contact’s husband veered to the side of the road momentarily. the contact’s husband was able to continue driving. the vehicle was taken to the dealer, where the windshield trim panel was replaced; however, the failure reoccurred several times while driving. the contact stated that the dealer had replaced the windshield trim panel on two different occasions. however, the failure persisted. the contact stated that her husband taped the windshield trim panel to the vehicle. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in the recall related to the failure. the failure mileage was approximately 89,000. the vin was not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. the contact restarted the vehicle to correct the failure. the vehicle was taken to an independent mechanic, who diagnosed that the failure was related to nhtsa campaign number: 14v286000 (steering) however, the vin was not included in the recall. the dealer was made aware of the failure but confirmed that there was no recall associated with the vin. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 173,000.

While i was driving the passenger side panel started to fly off. i pulled over to the side of the road and secured it. my husband placed black tape on it to hold it down until it gets repaired.

Windshield trim broke off on right side at highway speed on interstate 78 in pa. i'm not aware of it had hit another vehicle or not, heard the noise when it flew off but didn't know what it was until i got home and seen the missing piece.

The contact owns a 2013 ford explorer. the contact stated while his wife was driving at an unknown speed, the steering wheel became difficult to turn intermittently. the contact stated no warning light was illuminated. the contact stated that the radio, entertainment systems, and navigation systems were inoperable during the failure. the contact took the vehicle to an independent mechanic for the repairs due to the vehicle being vandalized and experienced the failure. the independent mechanic was informed of the rack and pinion and electric power steering. the vehicle was not repaired. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was unknown.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 60 mph, there was an abnormal sound coming from both front wheels. the contact stated that it sounded like the tires rubbing on the wheel wells. the contact stated that the check power steering warning light was illuminated. the contact pulled off the highway into a parking lot and stopped the vehicle and saw the "service power steering now" light was illuminated. the contact turned off and restarted the vehicle however, the failure persisted. the contact stated that the steering wheel failed to turn to the right or the left. the contact had not taken the vehicle to a dealer or independent mechanic. the vehicle had not been diagnosed or repaired. the manufacturer had been informed of the failure. the contact had been advised by ford customer service that there was a recall, nhtsa campaign number: 14v286000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 138,000.

The contact owns a 2013 ford explorer. the contact stated while driving 70 mph, she heard a popping sound on the driver’s side of the vehicle. the contact stated that when she arrived at her residence, she became aware that the windshield trim panel had detached from the rear windshield and cut the rubber seal around the window. the vehicle was taken to the dealer and the driver’s side windshield trim panel was replaced. the vehicle was repaired. the manufacturer was not contacted. the failure mileage was 70,000.

Water pump failure, this part has been recalled on most ford explorers but not mine and i’m unsure why. my water pump has failed and is causing additional damage to hoses and the engine due to overheating. my vehicle overheated on the interstate and was completely drained of water. i had to pay a $400 tow bill and walk over 10 miles home. the water pump started working again and then once again stopped working. this has caused a lot of problems to my safety and well-being, not to mention i have lost my job due to being late for work multiple times due to not having a reliable form of transportation. a quick internet search has showed me this is a very common issue for my vehicle and i believe ford should be held responsible for the faulty part.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 25 mph, there was an abnormal scraping noise coming from the rear driver's side tire. the contact stated that he depressed the brake pedal, and the pedal went to the floorboard. the contact stated no warning light was illuminated. the contact stopped and inspected the vehicle and became aware that the rear passenger’s side brake pad had separated from the caliper. the contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. the contact went to an auto parts store and purchased new pads, rotors, and calipers and replaced rear brakes. the manufacturer had been informed of the failure. the failure mileage was approximately 136,000.

The windshield pillar trim flew off the vehicle traveling 60mph down a highway. it was sudden and loud which was extremely distracting. the windshield pillar trim caused the vehicle behind to swerve. part of the weather stripping which was attached to windshield pillar trim remained halfway on the vehicle flapping in the wind, scratching the vehicle. driver had to pull over and remove the flapping piece. the problem has not been reproduced nor inspected. there were no warning lamps, messages or other symptoms prior to the failure.

Check engine light indicated fuel injection system leaking on 2013 ford explorer taken to ford dealer. investigated online 2013 ford explorer have fuel injection leaking problems reported for 2013 ford explorers

The suv will swerve into other lane when it switches gears. replaced both struts. odor in the cab. coolant will not stay and after spending $1000 for repairs, it still cannot be fixed. cracked head gasket.

On september 2, 2021, i was driving with my young son in the car. i had to pick him up from daycare due to severe weather(high winds and tornado warning in effect). i heard something hit my window, then my sons window, while driving 55 mph on the highway. i looked in the rearview and could'nt tell what it was. i dropped my son off at home with my mother and then noticed the entire a pilar was missing on my 2013 ford explorer. i was shocked to say the least. i waited a few months to get this repair complete due to money restraints. within those few months i noticed many other vehicles similar to mine by make and model were missing the same piece. which i thought could no way be just a coincidence. i finally decided to get this eye sore fixed before it caused any more damage to my vehicle. i called my local body shop and they said that piece needs to be replaced by an auto glass shop. so then i thought, this is going to be expensive. i called my local auto body shop. found out it would be $300 to replace both a pillars because you cant just have one. you need the pair. so i paid that and now that i know this is a known issue with my model vehicle i would expect more investigation or some sort of reimbursement for this.

The contact owns a 2013 ford explorer. the contact stated when he started the vehicle and shifted into drive(d), the vehicle lost power steering functionality. the contact turned the vehicle off and, on several times, but the power steering functionality failed to return. the contact drove the vehicle back to the residence without power steering at approximately 30 mph. the contact stated that the power steering assist warning light was illuminated. the contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the steering rack assembly needed to be replaced. the vehicle was not repaired. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer had not been informed of the failure. the failure mileage was approximately 130,000.

The contact owns a 2013 ford explorer. the contact stated while the vehicle was stationary in his garage, he noticed a leak of water on the driveway. the contact stated no warning light was illuminated. the vehicle was not drivable. the contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the water pump to be replaced. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was approximately 93,000.

Power steering assist fault i was driving when it came on and almost wrecked with my 3 year old in the car with me

Water is leaking out from underneath the front passenger side part of the engine. i was told it was a water pump failure and the water pump is internal to the engine.

Windshield trim on right side passenger came off while driving on the freeway luckily no was behind at the time to avoid further collision

The contact owns a 2013 ford explorer. the contact stated while driving 40 mph with her three-year-old in the vehicle, the power steering assist fault warning light illuminated and the steering wheel became difficult to turn, causing the vehicle to strike a street pole sign. the contact stated that she was unable to turn the steering wheel. the contact stated that the air bags did not deploy. the driver sustained neck injuries but did not receive medical attention. a police report was not filed. the contact was concerned for her safety and had the vehicle towed to an independent mechanic and was diagnosed with an electrical power steering assist failure. the contact was informed that the electrical power steering assist needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure, and the contact was informed that the part required to fix the vehicle was no longer in production. the contact referenced nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the failure mileage was 200,060.

My power steering assist fault came on while driving my steering wheel became very hard to turn which caused me to almost crash i had swerve and stop me and my 3 year old were almost killed my truck electrical system is malfunctioning on its on and ford will not look into it i’ve read up on all the recalls ford has had for the power steering assist fault and it’s scary that it happened to me while driving i’m extremely terrified to drive after having that happen to us

The contact owns a 2013 ford explorer. the contact stated that while making a turn from a complete stop, the vehicle gradually lost power steering functionality. there was no warning light illuminated. the contact was able to continue driving by using physical strength to steer the vehicle. the contact stated that the failure occurred increasingly while making turns and decreased while driving on straight. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the dealer was notified of the failure and an appointment was scheduled for a diagnostic test. the vehicle was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 168,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at low speeds, the vehicle lost motive power and stalled. the contact stated the water pump needed to be replaced. there were no warning lights illuminated. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the contact called an independent mechanic who provided an estimate for the repair. the manufacturer was contacted but no additional assistance provided. the failure mileage was approximately 130,000.

The windshield trim (passenger side) was detached and flew off my car, while driving on a highway at 75 mph.

I was driving down the highway yesterday (sunday, march 26, 2023) and the windshield trim panel on the driver's side flew off. i was doing the speed limit, which was 70 mph. thank goodness there wasn't anyone behind me! it could have smashed into their windshield!

Power steering assist fault

The driver-side outer windshield trim moulding panel flew off of my vehicle while i was driving at highway speed. upon inspection, i discovered the passenger-side panel is loose, as well, and could detach at any time.

My suspension was damaged and my car froze and stalled during winter storm and caused my car to go to several shops and i spent lots money on repairs

The driver side windshield panel flew off/broke off while driving at 55-60 mph.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 40 mph and exiting the highway, while making a left turn, the steering wheel failed to respond. the contact stated that while switching to the center lane, the vehicle kept drifting to the left. the contact stated no warning light was illuminated. the contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the rack and pinion steering arms needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was 204,049.

My car was showing oil engine replace message, it was not performing as usual, when taken for normal service at ford dealer to change oil, they identified cooling liquid leaking inside the engine as it seems in the ford explorer and other models the water pump is inside the engine which makes identifying any leakage very challenging as it is not easily visible.the faulty water pump leaks liquid inside the engine which overheats and damages the engines and lead to car failure when driving it. since leakage is not easy to detect the faulty water pump and bad design(by putting the water pump inside the engine) may lead to engine failure when driving the car and accidents leading to life threatening situation. when seaerching on the net it seems several ford explorer 2013 owners faced same issues and were not able to identify the leakage easily and had engine damage and had to pay a lot of money to fix it. ford should recall and change the pumps on its own cost.

There is a recall for 2011-2013 ford explorers re: electric power steering malfunction but my vin# is not included. my 2013 explorer is experiencing this problem. can you help? vehicle was not driven much after incident. thank you!

The contact owns a 2013 ford explorer the contact stated that why driving approximately 75 mph when suddenly the power assist failed. the contact had pulled over and restarted the vehicle however the power assist failed to correct. the power assist warning light had illuminated. the contact took the vehicle to the dealer who stated that the power assist module failed and needed to be replaced. the vehicle was repaired by a certified mechanic who was not associated with the dealer to which the vehicle was brought. the failure persisted causing the vehicle to be an additional 2 times. the contact stated the owner before them had the same power assist module replaced once before as well. the manufacturer was made aware of the failure and informed them that they had missed the warranty/recall deadline then referred them to nhtsa. the approximate failure mileage was 85,000.

The contact owns a 2013 ford explorer. the contact stated while driving 55 mph, the trim panel of the front windshield detached from the vehicle. the dealer was contacted, and an appointment was scheduled. the manufacturer was not contacted. the failure mileage 108,000. the vin was not available.

Windshield trim on both sides detached while driving . first incident was november 2019 while driving 70 mph on the dc beltway. the part landed in the middle of the road and was run over by several vehicles traveling behind me, but there was no damage to any of them. the second incident occurred during the summer of 2020 while driving 50 mph on a local, well traveled road. the part landed in the grass on the side of the road and did not hit any other vehicles. i have seen numerous other ford explorers that are also missing the windshield trim, and have read several articles stating there have been numerous reports of this issue occurring frequently, but it has not been confirmed by a dealership of any other service center. this issue has not been inspected by a dealership, law enforcement, or my insurance company. there was no indication prior to the trim detaching on either side that it was loose or not properly installed.

Over several months at highway speeds the windshield trim on left and right of the windshield flew off. appeared to be meagerly attached with clips and velcro strips. these two strips are connected to the forward roof pylons, exposing the weather seals and allowing water to leak into the interior

The trim of the windshield has come off. this may have hit other drivers behind me as well as caused significant distraction to me. also the rear view camera does not work and should be recalled. this causes significant safety concern.

The contact owns a 2013 ford explorer. the contact stated that while driving approximately 70 mph, the passenger’s side window trim panel detached from the vehicle, and moments later the front driver’s side window trim panel detached. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was provided. the failure mileage was 88,345.

I was driving and the steering wheel got really hard to turn. it continues too do this periodically. i know there was a recall for this on vehicles built before mine.

The passenger side windshield trim panel has flown off. when asking the dealership about it, they said it was an issue with the explorers and that it will most likely happen to the second one as well. we are unable to attach it back on but have kept the piece as we were able to pull over and retrieve it.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the power steering assist warning light illuminated, and the steering wheel became firm. the dealer was notified of the failure, and the contact was informed that the vin was not under recall. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which she linked to the failure. the manufacturer was also notified of the failure and the contact was referred to the nhtsa hotline for assistance. the vehicle was not repaired. the failure mileage was approximately 98,000.

The contact owns a 2013 ford explorer. the contact stated while making a left turn, the steering wheel seized. the contact stated that the service power steering now warning light was illuminated. the contact depressed the brake pedal, and the steering wheel was able to turn properly. the vehicle was not diagnosed or repaired. a dealer was not contacted. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer had not been informed of the failure. the failure mileage was approximately 243,000.

The contact owns a 2013 ford explorer. the contact stated that on several occasions when the vehicle was started, an unknown warning light illuminated, and the vehicle lost power steering functionality. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 126,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the power steering assist fault message was displayed. over time, excessive effort was required to steer the vehicle because the steering wheel was firm. the contact called the dealer and was referred to the manufacturer. the contact was informed that the vin was not included in nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was approximately 216,000.

The camera system should have been apart of the recall. none of the electronics work in the console area. the backup camera goes black often and stops working.

The contact owns a 2013 ford explorer. the contact stated while driving 30 mph, the high engine temperature and the check engine warning lights illuminated. the contact took the vehicle to an independent mechanic where the vehicle was diagnosed and determined that the water pump needed to be replaced. the vehicle was not repaired. the contact called the local dealer and made them aware of the failure. the manufacturer had not been informed of the failure. the failure mileage was unknown.

A ford dealership informed me my water pump was severely leaking and needed to be replaced. the water pump is located inside the engine, which is extremely costly to repair. after digging into it i realized that this is common in this type of engine but ford has not issued a recall in the us, but canada has a recall. now we have to come out of pocket to fix this issue when it is well know to ford that this water pump inside the engine is a massive design and mechanical flaw.

Vehicle a pillar flew off while driving on the highway and almost hit a vehicle behind me.

Vehicle began exhibiting intermittent, momentary abs activation (right front) which would cause vehicle to randomly and severely pull to the right and momentarily flash the traction control warning lamp. this problem began early in 2022 and was first taken to ford dealership in may 2022. multiple visits to dealer resulted in inability to diagnose due to lack of recorded codes although they were able to reproduce. dealer hypothesized a bad electronic steering rack. subsequent visits to non-ford repair shops yielded no solution despite replacing abs control module, electronic steering rack, yaw sensor, and front struts. repair shop was able to reproduce. recently took vehicle to ford dealer who reproduced and performed pinpoint tests identifying the yaw sensor in the restraint control module (rcm) as most likely cause, but replacement failed to solve. dealer then removed the front bumper assembly and cleaned and calibrated the cruise control module. dealer finally identified the problem as a failed steering wheel rotation sensor and replaced/repaired on may 25, 2023 (over a year after first exhibiting). this part (ford bb5z-3f818-a) covers 25 fitments ranging from 2011-2016 and is on national back-order. speaking with dealers across the us while searching for the part, we found many dealers have been awaiting this part to fix similar problems for a year or more and there were only 7 dealers nationwide with this part in inventory. based on these facts, it would appear this is likely a "known" issue for ford, however there has never been a tsb or recall issued to resolve or prevent this from occurring. on multiple occasions, the intermittent abs activation nearly pulled the vehicle into another lane of traffic and/or into other vehicles' path. i believe this part failure poses a significant safety risk and should, at a minimum, be disclosed to ford/lincoln/mercury dealers via a tsb or through a recall.

The back up camera is now inverted. what is coming from the left appears to be coming from the right, and what is coming from the right appears to be coming from the left. once the problem started, it has not gone away. the problem was confirmed at an independent service center.

While turning, the power steering assist stopped functioning, leaving me veering into oncoming traffic as i could not complete my turn without the power steering assist.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 40 mph, the steering wheel became firm, requiring extra effort while steering the vehicle. the contact stated that the stability control warning light was illuminated. the contact stated that the warning light turned off an hour before the vehicle lost power steering functionality. the contact pulled over and turned off and restarted the vehicle however, the power steering functionality had not returned. the contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the electronic power steering assist had failed and needed to be replaced. the vehicle had not been repaired. the manufacturer had not been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 156,000.

The contact owns a 2013 ford explorer. the contact stated that while driving in a parking lot, the steering wheel seized. the contact was able to restart the vehicle, and the vehicle worked as designed. there were no warning lights illuminated. the contact called the local dealer, who referred her to the manufacturer. the vehicle was not diagnosed or repaired. the manufacturer was contacted, and the contact was informed that the repair was not covered under recall. the contact was referred to the nhtsa hotline. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 98,000.

The contact owns a 2013 ford explorer. the contact stated that he depressed the accelerator pedal while shifted into reverse to exit his driveway and the steering wheel seized. the contact depressed the brake pedal and shifted into park. the contact stated that the “electric power steering assist failure” message was displayed. the contact then stated that he inspected underneath the hood of the vehicle, but no failures were detected. the contact then turned off and restarted the vehicle. the warning indicator had turned off and the vehicle operated as designed. the dealer was notified of the failure and confirmed that the vin was not included in a recall. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 74,000.

For the 4th time since i have owned this vehicle, the trim on the driver's side of the windshield came loose, (the other times it snapped off), the gasket seal around the windshield came loose as a result, loosening the edge of the windshield. the first and second times we thought it was a coincidence or installation problem. by the 3rd time, after ford denied there was an issue, my mechanic's shop took the time to investigate and found that this is a recurring problem and a design defect. this just happened again and once again i found myself hoping to make it to a store where i could buy tape to hold it all in place until i got home. i used a fair amount of 10x tape, but in addition to severe anxiety and stress over wondering if my windshield was going to peel off (that's what it sounds like), i also had the worry of being in an accident or causing one when the trim snapped loose completely and flew onto the highway. because i travel for work as well as fun, i am now facing another repair bill that i cannot afford, but cannot do without. all four times this has been at highway speeds. i have reached out to ford motor company and they have denied that there are any reports of problems. i looked online to see that you have opened an investigation and that there have, in fact, been numerous complaints about this same issue. any support or suggestions would be greatly appreciated, and i am happy to speak in further detail with you. thanks.

The contact owns a 2013 ford explorer. the contact stated while turning out the driveway, there was a grinding sound coming from the vehicle. the steering wheel became firm with the power steering warning light illuminated. the vehicle was not diagnosed. the dealer was contacted and stated that the vehicle was not included in nhtsa campaign number: 14v286000 (steering) and referred the contact to the manufacturer. the manufacturer was contacted and confirmed that the vin was not included in the recall. the contact was referred to the nhtsa hotline. the failure mileage was 181,324.

Transmission has failed at 136,000 miles. all maintenance is up to date and has been performed by the dealership. when i pulled out on a main road the car would not accelerate almost causing an accident. i took it to our local mechanic and they had two mechanic's check it and stated the transmission failed. check engine light show catalytic converter failure, terraine maintenance failure and solenoid shift failure that came out of the middle of now where .

The trim on the front windshield blows off constantly at highway speeds. i’ve had this car for a little over a year now and we’ve already replaced it four different times. every time, it stays on about a month before it detaches and blows off again. the last time, it just barely missed the car behind me. i haven’t replaced it since then because i am terrified the next time it happens, a motorcyclist will be behind me and it could hit them and cause a fatal accident. this is a serious issue that needs addressed! i should not be scared to drive my car over 45 mph for fear of causing a serious accident! on top of that, not replacing it means it now leaks into my car when it rains. i love my explorer but the trim on it is absolute garbage..

The front windshield trim starting flapping and hitting my side window and windshield while driving approximately 65 miles an hour. at first i had no idea what the loud noise was. something was in my eye sight hitting my window and windshield. i did not know what was happening, it was very startling and scary! i was in traffic. i pulled over as soon as i could, trying to avoid getting hit by other vehicles. when i was able to get out, i saw the trim had come loose. i taped it so i could continue on my trip. it is very frightening and unsafe while in traffic. the other side of the windshield trim is now coming out. i fear that the windshield is not secure. a couple of months ago, i received a letter about this problem in the mail. we made an appt. with ford dealer to get it fixed. i had to cancel that appt. due to an emergency. i contacted the dealer last week and said i could now bring the explorer in to get it fixed. i was told that there has never been a recall or any letters addressing this problem sent out to owners. i did receive a letter several months ago, my husband took the letter to ford when he scheduled the original appt. and the dealer kept it as reference! now i am told that a letter about this windshield trim has never existed! i will take my explorer to a dealer and get it repaired, letter or no letter. i feel like ford is not being totally honest with me about an unsafe problem.

Side pillar flew off while driving

Sudden loss of power steering and traction control components at high velocity. loss of steering put me and other at risk by not being able to control the vehicle.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 70 mph, the power steering failed to operate as needed. the contact stated no warning light was illuminated. the contact stated that the failure had become a recurring failure. the contact also stated that when the lane departure: lane keep: automatic steering was engaged, the function independently disengaged, and the vehicle was drifting out of the lane. the contact pulled over and turned off and restarted the vehicle and the functionality returned. additionally, the vehicle was taken to an independent mechanic and was notified of a failure with the rear suspension related to nhtsa campaign number: 21v537000 (suspension) rear toe link. the contact related the steering failure to nhtsa campaign number: 14v286000 (steering). the contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 214,000.

Started car and power steering assist fail message came on, put car in drive and tried to turn steering wheel and had no power steering. shut down car and restarted. the message did not show up this time, put car in drive and had power steering. this message has shown up in the past, approximately 10 to 12 times, but this is the first time we’ve had a loss of power steering. it appears ford has had a recall for this issue already (recall #14s06) with a limited number of vehicles. obviously, this is a problem with farther reaching ramifications that ford should be required to do something about at their expense. if i had lost power while driving down the highway, i could have been involved in a wreck injuring myself and/or others. please look into this. thank you.

The contact owns a 2013 ford explorer. the contact stated that while his wife was driving 20 mph, the power steering seized. there was no warning light illuminated. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 98,000.

Steering rack moving up and down, steering loose

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel seized, and the "service power steering now" and "service advancetrac" messages were displayed. the vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was unknown.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel seized with the "power steering assist fault" message displayed. the vehicle was not diagnosed or repaired by the dealer or an independent mechanic. the manufacturer was made aware of the failure and confirmed that the vin was not included in nhtsa campaign number: 14v286000 (steering). the failure mileage was 100,000.

The rear subframe fractured while driving nearly causing a wreck. the rear of the vehicle jerked violently to the right. if this had been on the highway i believe it would have cost the car to spin out. at the dealership it was found that the rear subframe was rusted out where the recalled to link attached. i tried to get part from the dealership but they said it was already disposed of i do have several pictures of the rusted frame. there were no symptoms until it broke.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel seized, with the "power steering assist fault" message displayed. the contact turned off and restarted the vehicle, which corrected the failure. the dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was 145,178.

My explorer has 120000 miles and water pump started going bad. bought parts to get it fixed. $80 for pump, $300 for timing chain kit due to it being a stupid internal chain driven pump. $1200 labor to break motor down just to change an $80 part. less than 28 days, was pulling out of driveway. went about 50 feet and chain breaks locking motor up ruining motor due antifreeze leaking into motor from where internal water pump was going bad originally. now have to pay additional $3000 for a new motor due to internal pump. please help. an internal water pump is the most stupid idea they ever came up with. too many critical parts were tied in to this part. would’ve been easier for it to be external with a serpentine belt driving it. fire whoever came up with this stupid and very expensive idea.

The power steering system has an intermittent electric connection and the steering wheel will jerk in opposite directions. there is a recall for the issue with similar year ford explorers but for has told me to contact nhtsa to see if this vehicle can be added to the list for the same issues. also i am not able to smog it due to bad catalytic converters.

There are no warning lights on. my steering wheel is extremely hard to turn at times. i have seen recalls on this same year vehicle. the dealership has inspected my vehicle for this issue and it is the known steering issue for explorers. where this is a failure of a known nature, my vehicle should be covered under the recall and i should not have to pay for this repair out of pocket.

The contact owns a 2013 ford explorer. the contact stated while driving 60 mph and merging into the left lane, the vehicle pulled to the right with the traction control and the check engine warning lights illuminated. the contact was able to control the vehicle but the failure reoccurred. the vehicle was taken to an independent mechanic who referred the contact to the dealer since the vehicle was experiencing the failure listed in nhtsa campaign number: 14v286000 (steering). the dealer was contacted, and the contact was informed that the vehicle was not included in nhtsa campaign number: 14v286000 (steering) and that the warranty had expired. no additional assistance was provided. the vehicle was not repaired. the manufacturer was contacted, and the contact was referred to the nthsa hotline to file a complaint. the failure mileage was 249,000.

The contact owns a 2013 ford explorer. the contact stated that while driving approximately 55 mph, the power steering malfunctioned, and the steering wheel became very difficult to turn in either direction. during the failure, the message "steering default" was displayed. the vehicle was later towed to the local dealer. the cause of the failure was not yet determined. the manufacturer was notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in the nhtsa campaign number: 14v286000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 87,000.

I was driving on the thru-way 90 and lost all power steering almost hit 3 people i was so scared i have proof of 13 people die because of this issue no steering control

I was driving when i got a warning my power steering needed serviced i was on the highway and couldn’t pull over my traction control turned off and said the advanced traction control needed serviced. i got to a sage space and pulled over. i turned off my car and turned it back on to my wheel being locked and unable to move.

This weekend we were driving down the interstate and all of a sudden the windshield trim flew off. it didn’t cause any wrecks thankfully but the cars behind us did break all of a sudden and another swerved. luckily nothing happened but it could of caused an accident.

When i first purchased vehicle noticed passenger side windshield frame cracked, so i asked dealer to repair which they did. 2 weeks later driving on the freeway at 70 mph the piece flew off. luckily i was in the lane next to exit and no cars were hit. i then purchased the kit to replace the one lost and same thing happened again but this time on a side road going 45-50 mph. i hope this gets taken care of by ford because it is getting to be costly!!

Driving down the street to my house at 25mph. suddenly there was a ticking sound coming from under the hood. i pulled into my driveway shutoff the vehicle and looked under the hood. the engine had not overheated, it hadn’t even revealed a maintenance code. i checked the oil and noticed that the color was not as dark as it should be and seemed like there was a lot of air bubbles in the oil. i allowed the vehicle to cool down an hour drained the oil and it was the consistency of chocolate milk, and coolant leaking. took it to a ford dealership, they say the engine is a total loss due to water pump failure even though it wasn’t run or driven any significant distance after the water pump failed. there are no safety recalls, there was no warning, and now i’m left with only purchasing another engine or vehicle. numerous other have reported similar experiences. this is the result of faulty design and ford should be held accountable.

While driving on highway, 65-70 mph, both sides windshield trim flew off of vehicle. the right side first , then the left side approximately 5 minutes later. unsure if debris struck any vehicles behind me.

On july 7, 2023 i was traveling to home from work. while driving about 50mph the car started beeping at me saying the traction control system and the intelligent awd has turned off. then i received an error for power steering fault. after that the electronic power steering turned off making massively difficult to turn. thankfully was able to pull off the road into a stores parking lot where i called my insurance company for a tow truck. tow arrived and took it to a local ford dealer i go to. there they diagnosed the cars steering gear failed resulting in the above events. if the recall was applied to my vehicle and taken care of my safety would have never been put at risk.

Windshield trim panel detachment. driver side panel detached while driving app 60 mph on the highway. began with rubber underneath plastic panel breaking off and flying away followed by the panel flying off in two pieces and hitting the vehicle behind me before shattering on the roadway.

Power steering issues light came on right before it happened

The safety failure involved the electric power steering rack on my 2013 ford explorer xlt. the failure occurred while driving on the interstate at posted highway speed, 65 mph. the warning lights came on during the failure and all power steering was lost. the electronic control box on the steering rack has been the diagnosed failure by a ford service center, and the entire rack requires replacement, costing approximately $4000. while the lost of power steering did not cause an accident, it certainly could have and is a definite safety concern. this steering system had a recall in 2014 for the 2013 ford explorer, but my car's vin was not included in the recall for some reason. from online research, this is apparently happening to others. please raise this for a recall immediately as this could have been catastrophic.

The contact owns a 2013 ford explorer. the contact stated that the rearview camera was intermittently inoperable while reversing. the vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 174,000.

While driving on the interstate around 65 mph, the windshield trim flew off of my vehicle. it appeared that a truck behind me drove over it but i am not 100% sure

The contact owns a 2013 ford explorer. the contact stated while driving 30 mph, the power steering assist function became inoperable. there was no warning light illuminated. the contact had not taken the vehicle to the dealer to be diagnosed or repaired. the manufacturer was made aware of the failure and confirmed that the vin was not under recall. the contact was referred to the nhtsa hotline for assistance. the approximate failure mileage was 49,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at slower speeds, the power steering failed, causing the steering wheel to become difficult to turn in either direction. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in nhtsa campaign number: 14v286000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 190,000.

2013 ford explorer. was driving vehicle at low speed steering wheel became very hard to turn. no warning lights on. called ford recall phone number no assistance available was told my vehicle was not included in power steering failure recall.

I’d first like to say whoever designed this water pump seriously needs a new job. i brought my car into the shop a year ago for an ac replacement, where it was brought to my attention that there was a small water pump leak. i couldn’t afford to have it fixed and was told to keep coolant in it until i can have it fixed. i was quoted $3000 to fix it, while at an event at a local ford dealership i was putting coolant in my car when a lady with the exact same car next to me said she just had to pay $3000 to have hers fixed the week before. this is apparently an issue that goes refuses to acknowledge or replace for their customers. $3000 for a family with 4 kids is very hard to save up, so again i just kept up with my coolant. going down the interstate last week my engine locked up, with my wife and 4 kids in the car. the water/coolant mixed with the engine oil because of where it’s placed. $5000 fix to replace the entire motor with a used engine. we are not under warranty and our lives were at stake because of a faulty water pump that is being ignored by ford. not only are we now out of a car, but we have to figure out how to come up with $5000 to fix a major problem because of fords terrible placement of a faulty water pump. avoid these cars at all costs and don’t hold your breath to get any help from them pertaining to something that should’ve been recalled by now!

2013 ford explorer does not appear on vin list for 14s06 or for 15n01. the vehicle is exhibiting a dangerous loss of steering assist and i believe this vin should be included in the recall.

The contact owns a 2013 ford explorer. the contact stated while driving 20 mph, the vehicle lost power steering functionality and the steering wheel seized. the contact veered to the side of the road. the contact stated that she turned off and restarted the vehicle, and the power steering function returned. the contact was able to drive to the residence; however, the failure recurred while driving out of the garage. the contact stated that she turned off and restarted the vehicle, and the power steering became operable. the vehicle was taken to the dealer, where it was diagnosed that the steering assembly needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 120,000.

While driving the vehicle at 75 mph down a highway my power steering assist faulted and made the vehicle difficult to control. the vehicle had approximately 87000 miles on it during this incident. currently the vehicle when started does not have power steering assist when started at all. there was a nhtsa recall for this very issue 14so6. my vehicle was supposedly not affected as it was assembled at a different plant. i believe that my vehicle should be included as these same safety related issues are happening to this vehicle which is the same model year sighted in the safety recall.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 65 mph, the "power steering assist fault" message was displayed. the contact stated that the steering wheel was firm however, the contact was able to steer the vehicle off the highway and stopped in a parking lot. the contact stated that the turn signals became inoperable. the contact shifted the turn signal handle and the turn signals returned to normal functionality. the contact turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer had been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 131,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed and turning, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. there was no warning light illuminated. the vehicle was taken to the dealer, where it was diagnosed that the steering rack assembly needed to be replaced, and the power steering gear needed to be aligned. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under nhtsa campaign number: 14v286000 (steering) because the vin was not included in the recall. the failure mileage was approximately 152,000.

The power steering in my 2013 explorer went out on the road, and a light came on. my i am having my steering assembly replaced. 2800.00 plus. please advise, as there was a recall on this model for same, though i received no info regarding the issue. my car was made in chicago as well. the recall number was 14s06, but for some reason, my car was not covered. i filed a verbal complaint as well. thank you. (the car is being inspected and handled at lynch ford, mount vernon, iowa. ) my safety was at risk, and the situation was dangerous. thankfully, i was not hurt. this took place on the 24th of july. thank you. (complaint---[xxx].) “information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).” the consumer stated that the manufacturer has yet to assist them with the issues.

The back up camera image is reversed. what is on the left appears to be on the right and vice versa. the back up lines have also disappeared. occasionally, it works properly, but most of the time it doesn't.

The contact owns a 2013 ford explorer. the contact stated that when the vehicle was started, the power steering warning light illuminated. the contact stated that the steering wheel was firm. the vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but did not assist due to the vehicle not having unrepaired recalls associated with the vin. the failure mileage was approximately 135,000. the vin was not available.

The contact’s wife owns a 2013 ford explorer. the contact stated that while his wife was driving at an undisclosed speed, the steering wheel became firm, and the vehicle was difficult to maneuver. the power steering assist warning light was illuminated. the vehicle was taken to an independent mechanic and was diagnosed with power steering control module (pscm) failure. the contact was informed that the pscm needed to be reprogrammed. the vehicle was repaired; however, the failure recurred. the dealer was notified of the failure and the contact was informed of nhtsa campaign number 14v286000 (steering) however, the dealer confirmed that the vin was not included in the recall. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 110,000.

Was driving on the highway at normal speed and the windshield trim on the drivers side flew off.

I was pulling out of my driveway and as i started to turn the power assist warning light came on. i was unable to turn the steering wheel. a truck (luckily my neighbor) was heading towards me (the vehicle was still perpendicular to the oncoming truck). i turned the vehicle off and started again and the power assist warning was still on and steering wheel was still unable to move. so we pushed it back in my driveway. two days later (this happened on friday) on monday i took it to the local dealership to check for a recall and they stated my vehicle was not on the list and could not provide any further service.

The contact owns a 2013 ford explorer. the contact stated that when the vehicle was started, the “power steering assist” warning light was illuminated. the contact stated that the steering wheel was unable to be turned in either direction. the contact stated that he turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. the contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the rack and pinion and steering system needed to be replaced. the vehicle had not been repaired. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer had been informed of the failure. the failure mileage was approximately 53,000.

We have a 2013 ford explorer with around 90,000 miles that we bought from my father in law for our 16 year old. he was driving home from a friends when he lost power steering. there are three alerts that came up the first was service power steering, in addition to: service advance trac and terrain managment system. first i want to note there was no warning, thankfully my son was on a side road and not going down the highway at 55! second i checked recalls because i thought maybe my father in law missed something and noticed that there were plenty of 2013 vehicles recalled for this reason but only 1/2 of them! i now see the other 1/2 of the 2013 ford explorers on this forum having the same issues. why isn't ford doing the right thing and fixing these? this fix is going to cost us more than we want to pay for my 16 year old vehicle especially after just buying it. we thought a 2013 ford with no rust and some what low mileage would last him through high school. can you please tell me if ford is looking into any type of compensation for this? please review these complaints it's sad to think this many people are having the same issue ford acknowledged with the other 1/2 of the 2013 ford explorers.

The whole front control interface module has gone out along with some functions of the apm. just stopped all of a sudden. turned key on and nothing worked. the airbag light has come on saying solid color. the rear tailgate will not open with the electronic power buttons. this all went out at one time. is confirmed to be the fcim and amp. is a safety hazard due to airbags, not known if will work and the inability to open rear tailgate. other failures are climate control. is stuck on high heat defrost in middle of wisconsin summer, but not a real safety issue but very inconvenient.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the "service power steering" message displayed. the vehicle was towed to an independent mechanic, who diagnosed that the power steering control module needed to be reprogrammed and referred the contact to the dealer. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 160,994.

The contact owns a 2013 ford explorer. the contact stated while driving 65 mph, the message stating that the engine was overheating was displayed. the contact was able to pull over on the side of the road, where the vehicle shutoff. the contact was able to restart the vehicle, but had the vehicle was towed to an independent mechanic. the vehicle was diagnosed, and the contact was informed that the water pump had failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 170,000.

The contact's father-in-law owns a 2013 ford explorer. the contact's father-in-law received notification of nhtsa campaign number: 20v675000 (suspension). the contact stated that while her father-in-law was driving at an undisclosed speed, the rear end of the vehicle was sliding. the vehicle was towed to the dealer, where it was diagnosed that the rear toe link was fractured, the rear wheel knuckles were seized, and the rear passenger's side wheel bearing was loose; however, the dealer declined to perform the recall repair. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to tow the vehicle to another dealer and file a complaint with the nhtsa hotline. the failure mileage was approximately 160,000.

The contact owns a 2013 ford explorer. the contact stated while driving 75 mph, the "traction control failure" and "power steering failure" messages displayed and the steering wheel became firm, almost causing a crash. the contact was able to pull over on the side of the road and shut off the vehicle. the contact restarted the vehicle, but the failure persisted. the vehicle was towed to the dealer and the contact was informed that the vehicle had experienced the failure listed in nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was not repaired. the manufacturer was contacted and stated that the vin was not included in the recall and referred the contact to the nhtsa hotline. the failure mileage was 146,000.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds and making a left or right turn, the steering wheel became stiff. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 87,000.

The contact owns a 2013 ford explorer. the contact stated that while reversing, the backup camera display screen turned black and there was no image displayed. the contact stated that the failure caused a visibility hazard for the driver. the cause of the failure was not yet determined. the manufacturer was notified of the failure, but no assistance was offered. the local dealer was not contacted. the failure mileage was 141,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 55 mph, the driver's side windshield trim panel detached from the vehicle and struck a vehicle. the cause of the failure was not yet determined. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the vehicle was not repaired. the failure mileage was approximately 187,000.

The rear camera intermittently goes black and there is nothing on the screen except an error warning. we have experienced this problem for a couple years however it is becoming more frequent.

The contact owns a 2013 ford explorer. the contact stated that when the vehicle was shifted into reverse(r), and driving at approximately 2 mph, the rear-view camera image failed to remain operational. the contact stated that the "rear-view camera unavailable - see dealer" and a yellow triangle with an exclamation point was illuminated. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the backup camera needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 20v575000 (visibility). the failure mileage was 70,693.

The contact owns a 2013 ford explorer. the contact stated while driving 30 mph, the contact loss control of the steering wheel and the vehicle drove off the road. the contact drove onto the curb where the vehicle come to a complete stop. the contact shut off the vehicle and had the vehicle towed to the dealer. the dealer stated that the rack and pinion and the bushing on the steering gear needed to be replaced. the vehicle was repaired. on another occasion while starting the vehicle, the contact smelled an abnormal gasoline odor inside the vehicle. the contact examined the vehicle and noticed a fuel leak. the vehicle was taken to the dealer and stated that the fuel pump needed to be replaced. the vehicle was repaired. the manufacturer was contacted and stated that the vin was not under recall. the approximate failure mileage was 120,000.

My water pump started leaking coolant. my reservoir leaks out from night until morning being parked. engine has always been maintained and it seems to be a faulty part. i saw where ford had to replace a big number of faulty water pumps by recall and lawsuits. mine never has been took in for a recall. please help with this or do you think i need to call my attorney?

Current condition the rearview camera do not display an image when driver put it in reverse.

Faulty water pump causing coolant loss and engine shutting off in traffic!

The contact's daughter owns a 2013 ford explorer. the contact stated that on several occasions when the vehicle was started, the steering seized. the steering control warning light was illuminated. the vehicle was diagnosed that the electric steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 138,580.

The contact owns a 2013 ford explorer. the contact stated that while driving approximately 60 mph, the engine overheated warning light was illuminated. the vehicle also started sputtering. the contact pulled over to the side of the road and waited approximately 10 minutes before restarting the vehicle. the contact drove the vehicle to a nearby certified mechanic who diagnosed that the water pump had failed and needed to be replaced. the vehicle had been repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 79,000. the contact is requesting to be reimbursed for the water pump repair for the vehicle.

The contact owns a 2013 ford explorer. the contact stated while shifting in reverse, the rear-view camera intermittently displayed a distorted or blank image. no warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the camera wiring harness was rusted. the contact was informed that the vehicle was included in an undisclosed recall and advised to take the vehicle to the dealer for assistance. the contact stated that she notified the dealer and was informed that the vin was not included in a recall. the contact was referred to the manufacturer for assistance. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. the failure mileage was approximately 120,000.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, the front end of the vehicle made an abnormally loud grinding sound while turning the steering wheel. additionally, the contact stated that the failure recurred while driving 25 mph, and the steering wheel seized. there was no warning light illuminated. the contact was able to pull to the side of the road. the vehicle was towed to an independent mechanic, where it was diagnosed that the steering rack and pinion had failed and needed to be replaced. the vehicle was not repaired. the dealer was notified of the failure and informed the contact that the vin was not included in a recall related to the failure. the dealer referred the contact to the nhtsa hotline for assistance. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 138,549.

The contact owns a 2013 ford explorer. the contact stated while driving 40 mph, the steering wheel seized inadvertently. the contact pulled over to the side of the road. the power steering assist warning light was illuminated. the vehicle was towed to an independent mechanic, where it was diagnosed that the steering column needed to be replaced. the vehicle was not repaired. the dealer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall due to the manufactured date. the failure mileage was approximately 145,000.

The car keep saying power steering assist this is the second time the steering gear went out

Noise in the rear suspension

The contact owns a 2013 ford explorer. the contact stated while driving 45 mph, the steering wheel became firm. several unknown warning lights were illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the steering gear had failed and needed to be replaced. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 130,000. the vin was not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the power steering failed, and the steering wheel became difficult to turn in either direction. during the failure the messages "power steering failure" and "stabili-trak" were displayed. the vehicle was taken to the local mechanic who diagnosed that the battery cable was faulty and needed to be replaced. the battery cable was replaced, and the vehicle was repaired but the failure reoccurred. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the local dealer was not contacted. the failure mileage was 130,000.

The contact owns a 2013 ford explorer. the contact stated that there was a loud squeaking sound coming from the front end of the vehicle. the contact then became aware that there was coolant leaking from the vehicle. there were no warning lights illuminated. the vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the water pump had failed and needed to be replaced. the vehicle had not been repaired. the contact called the dealer and was informed that the failure was a known issue. the contact was referred to nhtsa hotline to file a complaint. the manufacturer was not made aware of the failure. the approximate failure mileage was 165,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 45 mph, the power steering failed while making a right turn. the contact stated that the power steering fault and stabili-trak lost warning lights were illuminated. the contact stated that he could no longer steer the vehicle because the steering wheel had seized in place and the vehicle was stopped in the middle of an intersection. the contact stated that the engine was still running. the contact turned off and restarted the vehicle several times however, the power steering had not regained functionality. the contact stated that the failure had occurred several times however, the work-around of turning off and restarting the vehicle restored the functionality. the contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that the power steering system needed to be replaced. the vehicle had not been repaired. the manufacturer had been notified of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 130,000.

1. power steering fault randomly causing total loss of power steering. have to turn the car off and restart to fix. no error codes are stored when this happens. no dtc's. this also causes a system terrain fault but again no error codes are stored for this either. the vehicle is available for inspection upon request. 2. this has happened while driving in the mountains, on the highway and through residential areas making the car very hard to control or causing us to have to pull over in dangerous situations to restart the car to correct. 3. whenever we take it for diagnosis they cannot duplicate the issue nor see the error codes in the history. thankfully we have not yet been in an accident where we have needed the police to be involved although this has happened many times since we have owned the vehicle (5 years). 4. we have been told to drive it to a dealership while the error is occurring so they can see it live time however we have not yet been in a position to do this where it wouldn't have caused a safety issue to us or those around us. 5. there is no warning or alert that happens prior to the fault occurring.

Driver-side a-pillar trim piece broke and partially detached from vehicle while driving on an interstate (appx 70mph). initially, one small and quick pop noise was heard, but the sound came from outside and it was assumed it was road debris. approximately 15 seconds later, the left a-pillar trim piece suddenly partially detached from the body of the car in such a fashion that the bottom clip was broken, but still attached only by a weak bond to the rubber seal beneath the trim piece and the top of the trim piece was sticking away from the vehicle by approximately six to eight inches. we immediately pulled off to the side of the interstate and the a-pillar trim piece was debonded from the rubber seal by a gentle pull. had this weak bond with the rubber seal not been there, the entire a-pillar trim piece could have easily completely detached and become a hazard to other vehicles traveling on the interstate, potentially flying off and hitting another vehicle or puncturing a tire. there were no previous signs of wear, damage, or malfunction to the a-pillar trim piece. this incident is not reproducible, and was not inspected by any outside party. the broken a-pillar trim piece and pictures of the failed attachments are available for inspection upon request.

The passenger side windshield panel trim flew off my car, at 60 mph. 6-8 months ago, the driver side windshield panel trim did the exact same thing at the exact same mph. this is absolutely absurd that ford has not issued a recall for this.

I was driving down the interstate and heard a very loud bang, we thought someone had shot at the vehicle. it scared me and i swerved off the highway almost hitting the sidewall. the car behind me went off the road also. i went to check on them and their windshield was busted as well. it was dark out, and we knew something hit us, but we couldn't figure out what it was. when i woke up the next morning, i noticed the windshield trim was missing. it had flown off and hit the car behind me. called the dealership and said it's a known issue but no recall on it. this could've killed me and my kids or the people behind me. the fact that it's a known issue and not rectified scares me.

My 2013 ford explorer had coolant leaking below (no check engine light present). if i didn't notice the coolant on the garage floor, i would've never known of any issue. after taking it in to the dealership, they said the issue was defective water pump (actual replacement pump cost: $155.64) that is leaking coolant and failing to properly cool the engine. due to the design flaw of the engine, the water pump is internally positioned in the engine requiring disassembly of the entire engine to access and replace the faulty pump. since this is a labor intensive requirement, the $155 part required $1,814.95 in labor costs associated with the replacement. this is uncalled for. not to mention, the parts that were removed in the engine also were required to be replaced based on manufacture requirement (additional $802 in gaskets/seals/bolts/etc. if the water pump was not replaced, it would lead to complete engine failure. i had no options other to pay $2,930.22 in total parts/labor costs to replace a $155 water pump. shame on ford.

The contact owns a 2013 ford explorer. the contact stated while driving 35 mph and making a turn, the electric steering gear lost power and switched to manual mode. the power steering control module warning light was illuminated. the contact was able to drive the vehicle to her residence. the contact opened the hood to refill the power steering fluid but was unable to locate the steering fluid reservoir. the vehicle was taken to an independent mechanic, who stated that the failure was due to the power steering. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted, and the contact was informed that the vehicle was not covered under the recall. the contact was referred to the nhtsa hotline. the contact stated that the failure was due to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 164,567.

For that pass 6 months my vehicle has had a check engine light on. warning light will flash steering assist fault the the wheel locks up and vehicle comes to a holt. this problem has been happening on and off some days it’s fine some days this accurs. recall #14s06

While driving normal highway speeds my driver side windshield trim piece flew off. this is not safe as now i am worried that the passenger side will do it next.

Unknown what caused the issue but our vehicle erupted into flames in our driveway not 10 minutes after we pulled in. no warnings, no indication anything was wrong. we smelled smoke and went outside to find the hood completely engulfed. it took fire department to extinguish it. they’re not certain of cause yet but said likely an electrical short

Power steering has gone out. no control of vehicle. steering wheel is very hard to move if movable if all thank goodness didn’t cause any accident on freeway. car will need towed. see info all over web about accident and incidents about this issue on this model but no recall need help from ford on matter

The contact owns a 2013 ford explorer. the contact stated that while driving at 30 mph, the engine shut off inadvertently. the contact was able to pull to the side of the road. the power train warning light was illuminated. there was no further information provided. the vehicle had not been diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 123,000.

The vehicle's power steering loses power periodically since about october 1, 2023. i have just had the vehicle diagnosed at duval ford in jacksonville, fl on october 9, 2023. i subsequently had power steering control module replaced, an alignment, and reprogramming of the primary control module done at ortega car care in jacksonville since there would be cost savings of nearly $1,000. safety recall 14s06 seems to be targeted to this problem. the covered vehicle build period is january 1, 2012 to february 28, 2012 according to 14s06 (including supplement 3). based on my vin, my vehicle was built on 4/20/12. i believe that being only 51 days from the end of the approved build period (which may be somewhat arbitrary?) is not a sufficient reason to deny any/all financial assist to get the described safety repair completed. i sent an email to the nhtsa (request #831557) re: nhtsa campaign number: 14v286000 and was provided the option of pursuing a "complaint" to get a more satisfactory resolution. i am writing this complaint for my partner and the vehicle owner - [xxx] - since his language and writing skills are limited. thank you for the opportunity to submit this complaint. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I was driving along the interstate and noticed the vehicle swerving side to side and it was not due to my driving. it was as if the steering was going out or rather i was unable to keep the vehicle under control. i was having to work extra hard to keep the car in the correct lane. i was about 45 minutes from home but no where to pull over due to construction on the interstate. so i just tried going slower. once i got off the exit a warning popped up on the car that said “service power steering”. i pulled off at the car service shop i use for repairs and stopped the car. by the time i went to drive again which was only a couple moments, the car was hardly able to make turns.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the steering wheel was making an abnormal squealing sound while turning left or right. there were no warning lights illuminated. the vehicle was taken to an independent mechanic, who stated the steering rack and pinion was warped and needed to be replaced. the local dealer was called, but the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 170,000.

The passenger side front windshield molding blew off during highway driving and almost hit the car traveling behind.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 30 mph, the power steering failed to function as needed. the contact stated the "loss of power steering" message was illuminated. the contact stated that he drove the vehicle to the side of the road and turned the vehicle off and on and the power steering functionality returned. the contact stated that the vehicle was driven to a dealer who diagnosed and determined that the power steering gears, and the rack and pinion needed to be replaced. the vehicle had been repaired. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer had not been informed of the failure. the failure mileage was 105,192.

Power steering assist popped up on dashboard with no warning. the safety of me and my children were put at jeopardy because what if we were driving on road and the steering wheel locked up on us?

See ford campaign 15n01. coverage for this vehicle expired 3-25-2022. o/a 10-1-2023 steering became very erratic and traction light would come on intermittently. independent garage found 4 mounting points for epas/steering gear were bad allowing unit to move freely and cause loss of steering. advised was dealer repair because of proprietary computer program. coggin ford over several days couldn't find or would not acknowledge problem even though they were told several times where to look. they just said the lower control arms needed repair for $2500+. had to get car back to independent garage to do repairs using parts obtained from the same dealer. went to dealer after repair, showed replaced parts and got refund of their diagnostic fee.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated. the contact stated that the power steering became inoperable. the contact stated she was able to safely drive the vehicle to the shoulder of the road. the contact turned off the vehicle and waited for several minutes before restarting the vehicle and driving to the residence. the vehicle was parked at the residence and failed to restart for four days. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure but provided no assistance. the contact was advised to report the failure to the nhtsa hotline. the failure mileage was approximately 120,500.

Started car with auto start. drove approx 5 miles. pulled up to gas station shut car off, no issues. pumped gas started vehicle and all these warning lights came on. service power steering, and so on. vehicle wheel is locked in place. called tow truck.

Power steering is not working properly. steering is easy then a few seconds later it's hard to turn

Electric steering module failure loss of steering control could have caused accident, able to stop and pull over barely. was like steering was fighting me, used a lot of force to pull over almost caused accident not safe!!!!!! scared the hell out of me.

The contact owns a 2013 ford explorer. the contact stated that upon approaching the vehicle, he smelled a strong gasoline odor. after a visual inspection underneath the vehicle, the contact observed a puddle of gasoline. no warning lights were illuminated. the vehicle was taken to the dealer, who determined there was rust on the sending unit and fuel tank, causing the fuel tank to crack and leak. the vehicle was not repaired. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 100,000.

The contact owns a 2013 ford explorer. the contact stated that while the vehicle was parked, he became aware that there was water leaking from the vehicle onto the ground. the contact stated the vehicle was taken to the dealer to be diagnosed. the contact was informed that the water pump had failed and needed to be replaced. the vehicle was being repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 136,000. the vin was unavailable.

2013 ford explorer: power steering service now red light came on as problem occured it did ding, but not in time for reaction. while driving the wheel will lock no matter how fast or slow you are going. put myself, my children and husband in danger, as well as others. this has occurred now 4 times in the last month. it is being sent to dealership for a current recall. no police or insurance has inspected.

While driving in the rain the rear end was sliding thought i was going to lose control. it was also happening when driving on rough roads or bumps. rear tires are also wearing out quickly.

The power steering assist failed. i was unable to steer the vehicle.

While driving i’ve been having trouble with my steering wheel getting stuck when i make turns. or just locking up randomly without movement. i then have to shut my car off and restart. it has almost caused me to wreck on multiple occasions. i’ve taken my car to two different mechanic shops and i was told by both that i would need to take my car into the dealership because the steering is electric. the dealership quoted me a price for 3 grand to have it fixed. this needs to be on the recall list immediately as i’ve found this to be a major issues for this make and model. very dangerous! be careful.

The windshield trim panel on my 2013 ford explorer detached and flew off the vehicle without warning while i was driving on the highway . if the detached piece hit another motorist it could cause harm. this vehicle is up to date on it's regular maintenance and no warning was given for the part.

Steering failure- known issue and has safety recall but my serial number was not in recall but having issue with power steering going out and giving fault warning. usually able to restart and code goes away and steering works. now it has happened while driving and cannot reset. no power steering. asked dealer and they refused to repair since vin was not in recall. wrote ford and they refused to repair under recall. this is a problem even though vin is not in recall. ford needs to repair under warranty since it’s a safety issue. latest incident was 11/28/2023 but has happened multiple times in the last 8 months.

The electric power assist for the steering quit working. this would be dangerous if driven

The contact owns a 2013 ford explorer. the contact stated that while the vehicle was parked in the garage, an abnormally strong fuel odor was detected. the contact moved the vehicle out of the garage due to the strong fuel odor. upon inspection, the contact noticed that the fuel tank was leaking. the dealer was made aware of the failure and informed the contact that there was no recall associated with the vin. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 170,000.

The contact owns a 2013 ford explorer. the contact stated that upon start the vehicle and while driving at various speeds, the power steering assist failed to operate as needed. there was no warning light illuminated. in addition, the contact also stated that an abnormal clicking sound was coming from the steering wheel while driving. the vehicle was taken to a dealer where a diagnostic test was performed, and the contact was informed that a new steering gear system was needed to repair the vehicle. the manufacturer was notified of the failure. upon investigation, the contact linked the failure to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was unknown.

While driving down a major highway, the trim/molding on the passenger side of the windshield flew off. the underlying bracket is still attached to the vehicle. the flying debris could cause other drivers to swerve to avoid the debris and potentially causing an accident. a local ford dealership said there is not a recall for this issue. i found an article in usa today that states several others who own 2011-2019 explorers have had this same issue. there were no warnings that this piece was going to fail. since there is not a recall i will be forced to purchase and repair my own vehicle.

While driving on highway, i started hearing a humming/vibration sound on the right side around the windshield. when we stopped, i noticed the trim molding around my windshield (passenger side) had flown off while driving. when we got back on the road we no longer heard the humming/vibration sound so it seems that the sound was coming from windshield trim molding. as of now, i have not received any notification of it hitting another vehicle so hopefully it did not.

The contact owns a 2013 ford explorer. the contact stated while driving 40 mph, the steering wheel was loose and the traction control was inadvertently deactivated. the failure caused the vehicle to vibrate abnormally. the traction control warning light was illuminated, and the service advance trac system message was displayed. the vehicle was taken to an independent mechanic, who recalibrated the steering wheel; however, the failure recurred. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included in the recall repair. the failure mileage was approximately 153,000.

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle the electronic power steering had malfunctioned and the steering wheel was difficult to turn in either direction. after restarting the vehicle the failure had self corrected and the vehicle operated as normal. the failure was intermittent but eventually the failure became a permanent problem. the vehicle was taken to the local dealer who diagnosed that the steering rack assembly was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure but no assistance was offered. the contact was informed that the vin was not included in the nhtsa campaign number: 14v286000(steering). the contact indicated that the vehicle had experienced that same failure listed in the recall. the failure mileage was 120,000.

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle, the electronic power steering malfunctioned, and the steering wheel was difficult to turn in either direction. after restarting the vehicle, the failure was self-corrected, and the vehicle operated normally. the failure was intermittent but eventually, the failure became a persistent failure. the vehicle was taken to the local dealer who diagnosed that the steering rack assembly was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in nhtsa campaign number: 14v286000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 120,000.

The left and right windshield panels flew off of my ford explorer truck.

The contact owns a 2013 ford explorer. the contact stated that there was water leaking inside the vehicle while her mother was driving and while the vehicle was parked in the rain. the contact stated that water was leaking in the driver's side of the vehicle and in the trunk. the contact stated that water was settling in the front driver's side floorboard and in the trunk. the contact stated that her mother had removed approximately a gallon of water out of the vehicle on one occasion. the vehicle was taken to the dealer several times. the dealer informed the contact that the failure could be due to a clogged drain plug. several unknown repairs were performed on the vehicle; however, the failure persisted. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was unknown.

Electrical rack and pinion - locked up steering wheel. wife driving car could have been hurt. was inspected by independent service person. no warning !!

The contact owns a 2013 ford explorer. the contact stated that while opening the trunk lid, he became aware of the liquid. the vehicle was taken to the dealer where it was stated that the leak was coming from a cracked weld seal near the liftgate. no warning light was illuminated. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 170,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. additionally, the steering wheel was loose while driving. the vehicle was taken to an independent mechanic, who diagnosed that the front axle needed to be replaced. the vehicle was not repaired. the contact stated that the transfer case had previously been replaced. the manufacturer was made aware of the failure and informed the contact that there was no recall associated with the vin. the failure mileage was approximately 198,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at approximately 50 mph, the vehicle started shaking abnormally. additionally, the contact stated that the a/c unit was inoperable. the vehicle was taken to the dealer where it was diagnosed that the air compressor and the cv joint had failed and needed to be replaced. the vehicle had not been repaired by the dealer. the vehicle was then taken to an independent mechanic where it was diagnosed that there was a leak of freon. the mechanic also diagnosed that there was a strong odor of carbon dioxide coming into the cabin of the vehicle. the vehicle had not been repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 109,000.

I started to notice a slight “slipping” or “sliding” feeling when driving on wet roads or if i hit a pothole or man cover just right. then while my kids and i were on vacation over christmas break, i hit a small wet spot on the road and began to fishtail. luckily we avoided an accident. i was unable to drive over 20mph without feeling like i would lose control. when we had it checked by a mechanic we were told it the toe link on both rear tires were snapped, an issue ford has recalled several times, as recently as 2020. we spoke with a ford mechanic and were told my vehicle didn’t have any active recalls related, the toe link had been recalled previously but was supposedly fixed in 2019, just months before the most recent recall. as a result, we had to pay the almost $600 repair bill.

My vehicle was struck by a tractor trailer at 55-60 mph while sitting still. the impact caused my vehicle to spin and be embedded into the guardrail. none of the airbags deployed.

I was driving and the steering wheel seized up and locked while i was turning to the left. the car continued to turn left despite my best efforts to straighten the wheel or turn it in any other direction. i just slammed on the brakes to stop from hitting someone or something. eventually, the steering wheel loosened and i was able to park. during the parking, the steering wheel continued to stay tight and was difficult/almost impossible to turn. i called a tow truck and got the vehicle taken to my local ford dealership. i looked online to see what the issue might be and that's when i noticed many complaints/concerns about power steering in 2013 ford explorers. this is what i found: "ford recalled certain model year 2011-2013 ford explorers, saying these vehicles “may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting a shut down of the power steering assist.” this is the exact problem that i have but i never received a recall notification. i contacted ford and they said my car wasn't made in the same plant that the recall vehicles were made. however, other articles point out that it was widespread and continuous. "ford motor co. announced three safety recalls in north america, including nearly 775,000 explorer suvs for an issue that may result in loss of steering control and thus increase the risk of a crash." the recall number was 14s06 but i am being told i don't qualify for the recall despite having a ford explorer within that exact year and the exact same issues and problem. i am very disappointed that ford is unwilling to acknowledge the issue or help to remedy it. i contacted dealerships and ford customer service and both said there are no recalls on file. i hope this issue can be made aware (it already has if it is a recall of 775,000 vehicles) and addressed. luckily, no one was hurt but this could have been very bad and ford should take ownership.

The contact owns a 2013 ford explorer. the contact stated while driving 5 mph from a parking spot and turning the wheel to the left, the steering wheel seized. the steering wheel failed to turn left or right. the contact was able to reverse into a parking spot. the traction control warning light was illuminated. the vehicle was towed to the local dealer, where it was diagnosed that the steering needed to be replaced. the manufacturer was contacted, and the contact was informed that the vehicle was not covered under recall. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was 105,000.

Driving on a two lane highway with the cruise control set, tapped brake to eliminate the cruise as a truck had pulled onto highway ahead of us. accelerated to pass the truck and resumed the cruise control to maintain previous speed. the vehicle began increasing speed as if the gas pedal was floored. tapping brakes didn’t stop it nor did shutting the cruise off on the steering wheel, car was going 80-90 mph. had to ride the brakes while the throttle seemed to be wide open until we could get it in neutral and pull of on the shoulder. restarted the vehicle after it was shut off and the throttle was wide open again. the third time i started it, it appeared to be running normal. i did not engage the cruise control after that. at the time there was no engine light or warning light on. about a week later the engine light came on then a couple days later it was not on. then it randomly would come on. i had scheduled an appt and it was determined the throttle body, gasket and purge valve needed replaced. this was an extremely scary situation and i would like to know if this has been an issue and could it possibly happen again? this could’ve caused a serious accident when you have zero control of the speed and it’s approaching 90mph on a highway. i did get repairs that were an expense over $500. is there an explanation as to why this happened and can it randomly occur again??

Power steering failure. i noticed appeared on the instrument panel briefly before the vehicle power steering seized. i was unable to move the steering wheel in any direction without significant force. i was not driving thankfully or else this may have resulted in a serious accident due to inability to steer vehicle on public road.

We purchased a 2013 ford explorer in june of 2023. i had changed the rear wheel bearings on the vehicle and we had an alignment done at a local firestone auto repair shop after the bearings were replaced. the firestone shop did the alignment and the steering wheel felt stiff after. we drove the vehicle for two days after the alignment and around august 1, 2023 then the power steering went out on my wife when she had our infant son in the car. she said the service advance track light was flashing red and power steering light was flashing as well. she had no steering at all and luckily she was able to park the vehicle and get a ride home safely. i took the vehicle to a local ford dealer and they said the alignment computer showed the steering wheel was 30 degrees off. they re calibrated the alignment but could not confirm that was the reason the power steering went out but gave me a quote to repair the power steering unit. when they pulled it out of the shop, the power steering came back on. we drove the vehicle until around august 30 2023 and the power steering went out again when my wife was driving the vehicle. we had an independent shop look at it and when they hooked it up to the scan tool, it said power steering fault. when they pulled it out of the shop, the power steering came back on. we drove the vehicle until november 3, 2023 when the power steering went out again while driving and had a different ford dealer look at it. the diagnoses was intermittent power steering failure but it was not covered under the recall and the dealer nor ford was provide any assistance. the diagnoses was exactly what the recall states but it was not covered. $4200 repair cost later we have an operational vehicle. not very impressed with ford. reaching out to hope to get some kind of feedback and help in this matter. three times total while owning the vehicle for six months intermittent power steering failure. super dangerous situations luckily no one was hurt.

The electronic power steering system seems to be failing causing extremely hard steering. this seems to be a common issue among the explorer family. it is not causing any warning lights or check engine lights to appear on the dash. this could potential cause crashes due to intermitent failures. i have had it inspected by a local mechanic who stated this is a common problem that was recalled on some explorers but mine did not qualify. mechanic stated the repairs could be extremely pricey.

The windshield makes a loud cracking sound (for the last 4 months- this is how ong ive owned it) and a few weeks ago, the sound happened and the window cracked from the frame toward the center (about 7").

Last year i had to replace my front rack and pinion costing me a couple thousands of dollars. while driving the power steering went making it very difficult to steer and have good control of the vehicle. no safety lights or warnings came on at this time. one year later just a few days ago the same exact thing happened. no warning, no lights. i called my local ford dealer because i researched and seen a recall for power steering issues. the dealership told me my vehicle was not included in the recall. i am worried that this is not only an issue that i have but others on the road driving these lemons. i have had nothing but issues with this vehicle. it is unsafe at this point. i am unaware of what determines recall eligibility but the model i am driving most certainly needs to be included. i cannot afford to replace another rack. this vehicle is not even paid off yet. so frustrating and concerning. ford needs to step it up before someone really gets hurts.

Every time it rains, water comes inside the vehicle on the back side, noticed water coming from the third row seat belts, that cause a bad smell inside the vehicle and cost a lot of money to get that fix, unknow how to fix, i called the dealer the stated that is a known problem with this vehicles .

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 30 mph, while turning the steering wheel to the right to follow the road, the steering seemed to seize, and extra effort was needed to turn the steering wheel. the contact arrived at her destination and parked the vehicle. when the contact returned to the vehicle and restarted the vehicle, the power steering functionality had not returned. the contact stated no warning light was illuminated. the contact had not taken the vehicle to a dealer or an independent mechanic. the vehicle was not diagnosed and was not repaired. the manufacturer was not informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 150,000.

I bought the car from auction. the car was represent like "run and drive". but the car come with a lot of rust into the frame and this problem means a structural damage. the car it is not good for driving and it is not possible to be registered.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound. the contact became aware that the power steering was inoperable. the contact stated that the steering was extremely difficult to turn due to the failure. however, the vehicle was safely driven to the residence. the vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired after remaining with the mechanic for two weeks. the vehicle was towed back to the residence. the contact stated that there was an open recall for the failure, but the vin was not included in the recall. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 135,000.

The contact owns a 2013 ford explorer. the contact stated that while attempting to start the vehicle, the steering wheel was locked. the contact stated that there was a message displayed that the steering wheel was locked. the vehicle was towed to a local mechanic where a diagnostic test was performed. the mechanic stated that the power steering had failed. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 159,000.

Steering is very tight sometimes on turns and there is a lot of play in the steering wheel itself, i changed out almost all suspension and steering related parts and still have this issue. also the steering wheel somehow always is off center and crooked even after multiple alignments

The power transfer unit defective and i almost lost control of my vehicle without warning the vehicle has been inspected

We own a 2013 ford explorer xlt awd 3.5l with an odometer reading of 150,507 that we bought used from a private owner and owned for over a year. in the recent weeks of 1/5/2024 - 2/9/2024 the power steering assist has gone out while maneuvering in and out of our garage multiple times. with a restart, the power assist comes back and seems to be ok for a few days until recently while driving, multiple times the steering wheel became locked in the 12:00 position and it took extra effort to turn the wheel from center. it appears as a faulty or sized rack and pinion. also recently noticed audible noise while turning the steering wheel from lock to lock coming from the steering rack. i am an automotive technician in the field for 30+ years. that next morning i raised the vehicles front wheels off the ground and rotated the steering wheel with engine off to investigate the issue. i noticed a severe binding issue while rotating the steering wheel where the steering wheel will come to a binding stop and it takes 2 hands to get past the binding. at this point i knew this is a major safety concern and to not have my wife drive this vehicle anymore until repaired. i have researched the technical service bulletins on this issue and searched the internet as well. obviously this has become a very common issue on these explorers with all the filed complaints and the lack of availability of a replacement rack and pinion. i went to the ford dealer to inquire about this known issue and safety concern and they said there are no recalls for this problem on this vehicle. fortunately i caught this issue before the rack and pinion did seize into a position where my wife would not have been able to steer out of it and crash into another person, car or object. i understand that components eventually wear and fail over the vehicles lifetime and need replacing, but this seems to be a bigger issue and safety concern which needs addressing.

2013 explorery eps system randamly will go out causing very hard steering to the point you almost crash. it don't matter if it's dry or wet hot cold it'll randomly come on and it'll pull you to the side. there's been a recall for this couple times but i'm told my vehicle isn't in the recall well i don't understand why it's not because i've had the ford dealership come out and reflash my pscm and still it comes on and i lose power steering almost killing myself and my family multiple times now i don't know what to do it cost way too much for me to buy new parts all the time they say the recall won't apply to it but i don't understand why it won't it's been recalled that's confirmed recalled why can't i get my vehicle fixed on my family is safe

Vehicle steering stopped working and was towed to my mechanic. mechanic was great and said that this was a ford recall, however the dealer informed me that the vin number didn’t match. they have had a recall for explorer that were manufactured 3 months prior to ours. this was expensive and new parts are unavailable because of so many issues, had to use rebuilt ones and installed at dealers. please reopen the recall on explorer steering failure and see if maybe more explorers should be added to recall. thanks for reading i hope this helps me and many other explorer owners with same issue.

My vehicle was purchased new from ford dealer with factory tow option, which comes with an undercarriage cover with integrated air scoop to help cool engine & transmission while towing. this cover (ford # bb5z-9910494-a) is designed with quarter tern thumb screws to hold it on to the undercarriage. while driving on highway, this part fell off and was not recovered. now my vehicle is at risk of serious damage to either transmission or engine, or both in not having this key part. the weak design for fastening this metal part to the vehicle is a serious safety hazard, and ford should provide a resigned replacement part through recall.

The contact owns a 2013 ford explorer. the contact stated that upon starting the vehicle, the steering wheel locked with the "steering assist fault service required" message was displayed. the contact stated that upon restart of the vehicle, the vehicle returned to normal operation; however, the failure returned later. the vehicle was taken to a dealer where the contact was informed that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and provided the contact a case number. the vehicle was not repaired. the failure mileage was unknown.

Both the rear door lock actuators on my 2013 ford explorer broke within a month of each other. i am aware of actuator recalls on different ford vehicles and i believe these broke for the same reasons as the other ford actuators were recalled.

The driver side exterior a-pillar applique trim detached from the vehicle in early 2020. i assumed the failure was a chance occurrence, but a recently reported recall identified this as a manufacturer's defect. i had to have the repair done myself at a cost of $335.81.

Rear backup camera stopped working a year ago. the rear of the car is a huge blind spot and have had a few close calls with pedestrians and other vehicles' when backing out of parking spots. my son also has a 2013 explorer and his rear camera stopped working several years ago.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar applique trim was loose and had damaged the windshield gasket. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 115,000. vin tool confirms parts not available.

The electronic power steering assit (epas) has had a failiure. when the failiure happens it completely locks up the steering without prior warning.when that happens the cars steering cannot be controlled as norrmal, and the driver cannot easily steer the vehicle. the first time this happened i was pulling into a gas station, the epas went out and i almost hit pedestrians, a fuel pump and other vehicles. had it not been for my years of driving experience this could have inured or even killed several people. the issue has been confirmed by my local ford dealerships service department. the service manager told me that this car has had recalls on it, but upon checking my vin found that ford motor company did not include my vehicles vin under the recall. even though this issue is known with my make and model. this issue has also been reported on many ford explorer group pages for others who have had the issue but were missed under the recall umbrella. the failiure message only appears after the acutal failure, meaning the steering is already gone by the time the warning is shown

Power steering became very hard and got stuck suddenly while driving, very dangerous. was very difficult to steer the car or move the steering even an inch. good that was driving at low speed, otherwise could have been an accident. after 2 days it started showing warning message about power sterring but at time of steering got stuck there was no warning. in process to repair, it's very dangerous as steering got stuck out of no where and expensive to have it fixed (approximately 1600 dollars).

The contact owns a 2013 ford explorer. the contact stated while driving 65 mph, the windshield exterior a-pillar trims detached and were hitting against the vehicle. the contact stated that she pushed the trims back into the original position. additionally, the contact stated that she noticed that water was leaking inside the vehicle through the windshield, while it was raining and while the vehicle was at the car wash. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the failure mileage was unknown. vin tool confirms parts not available.

See attached document for complaint

My power steering just stopped working while i was driving at 45 mph. then all my warning light were going off saying faulty break system faulty hill decent something about my charging system. this has happened 4 times now where my power steering goes out while i’m driving.

The contact owns a 2013 ford explorer. the contact stated that the front driver's side exterior door handle cover and keyhole detached while opening. additionally, the front driver's side door failed to latch, and the contact had to force the door to close. the dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the contact related the failure to nhtsa campaign number: 15v171000 (structure) however, the vin was not included in the recall. the failure mileage was approximately 106,000.

Unknown. my sister had went to town in her car. she had came back home and parked the car in the driveway. after doing so her and her husband we inside, heard a rumbling sound went outside and car was on fire. the neighbors say they saw the car just catch on fire in her driveway. she had purchased the car less than 60 days ago in manhattan, ks from csm auto.

Carbon monoxide leaking into cabin causing carbon monoxide detector to go off.

The power steering failed and almost caused me to get into an accident. my safety was put at risk because i almost crashed into on coming traffic making a left hand turn. there are thousands of other who have complained about this issue from 2013-2017 models. power assist fault light came on and i lost full control of the steering of the vehicle. this is absolutely ridiculous this hasn't been one of the biggest recalls of all time. 10's of thousands of these explores have had the same situation happen and because my build date was out of the initial 14s06 recall i had to pay out of pocket over $2000 dollars. this is a major safety concern that needs to be addressed. i work at a ford dealership and one of the employees just bought a 2017 explorer a week ago and the steering gear just failed on that one. recall 14s06 needs to be extended to all explorers from 2013-2017.

Exterior a pillar trim three off the vehicle while driving.

The contact owns a 2013 ford explorer. the contact stated when his wife was driving the vehicle she became sleepy from the exhaust fumes. the contact stated his wife would feel fine when she was not in the vehicle. the were no warning lights illuminated. the vehicle was taken to a local mechanic who informed the contact's wife to drive with the windows down and not to drive passengers. the vehicle was not repaired, but the mechanic discussed replacing both exhaust manifolds. the manufacturer was made aware of the failure and referred the contact to nhtsa hotline for assistance. the approximate failure mileage was 119,000.

A-pillar applique trim clip attachments are not properly engaged due to improper assembly or repair.

The contact owns a 2013 ford explorer. the contact stated that anti-freeze was leaking from the vehicle. while driving at unknown speeds, the message that the engine was overheating was displayed. the vehicle was taken to an independent mechanic, who replaced the water pump. the contact called the local dealer, but the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 140,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, there was an abnormal flapping sound coming from the driver's side of the front end of the vehicle. the vehicle was taken to the used car dealer, where it was inspected, but the cause of the failure could not be determined. the contact stated that the failure occurred intermittently. additionally, the contact later became aware that the vin was included in nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 154,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at 25 mph during rainy weather conditions, the rain started to enter through the windshield. the dealer was not contacted. the vehicle was not diagnosed or repaired. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure and confirmed that the recall parts were not yet available. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front windshield trim on the driver’s and passenger’s sides fractured. the contact stated that the windshield trim was flopping loosely across the front windshield. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 140,000. vin tool confirms parts not available.

Popping/grinding noises: experienced popping or grinding sounds when turning the steering wheel, especially at slow speeds. steering wheel seizure: there have been instances where the steering wheel has seized, accompanied by error messages such as “service power steering now” and “service advancetrac,” indicating a potential failure of the rack and pinion system. difficulty in steering: a tight steering wheel, grinding noises, or shaking, particularly at higher speeds, can be symptoms of worn-out bushings or bearings in the rack and pinion. these issues are causing somuch more due to that steering wheel has play and i need to constantly get alignment, my tires are wearing out and tires are expensive to replace too, its causing me to spend absurd amount of money that i do not have

I will lose power sterring while driving but this should be a recall and i can't seem to get it fixed without costing $3700

The contact owns a 2013 ford explorer. the contact stated that while driving at approximately 40 mph, an unknown message and warning light were illuminated. the contact pulled to the side of the road and turned off the vehicle. the contact waited 4 hours for the vehicle to cool down and then refilled the vehicle with coolant before successfully restarting the vehicle. the vehicle was taken to three different independent mechanics to be diagnosed and the contact was informed that the water pump needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.

The contact owns a 2013 ford explorer. the contact stated while entering the vehicle after it had rained, there was water accumulated in the cup holders inside the vehicle and on the front passenger's side carpet. additionally, there was evidence of a water leak on the armrest, the infotainment system, and the passenger's side glove compartment. the contact stated that while driving at various speeds and turning, the contact became aware that there was water leaking from the cabin interior lamp onto the cupholders. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was approximately 65,000.

The contact owns a 2013 ford explorer. while the contact's wife was driving at 40 mph, the power steering assist failed without warning. the contact stated that excessive force was needed to steer the vehicle back home. the contact called the dealer and was informed that there were no recalls on the vin. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 112,000.

The contact owns a 2013 ford explorer. the contact stated while driving 55 mph, the front passenger's side windshield exterior pillar trim separated and flew off the vehicle. additionally, the contact stated that there was water leaking inside the vehicle, on the front passenger's side carpet. the contact later received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted several times. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 167,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. after which, a message was displayed reading "power steering assist fault." the steering assist warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering) but the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 170,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate. the check engine warning light was illuminated. the dealer was made aware of the failure but did not diagnose the vehicle. the vehicle was then taken to an independent mechanic, who added transmission fluid and determined that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 65,000.

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 30 mph, the contact depressed the brake pedal, and the steering wheel became firm, and the driver's side front tire began to vibrate. the contact stated that he shifted the vehicle into neutral(n) and took his foot off the brake pedal and was able to stop. the contact turned off and restarted the vehicle and the vehicle regained steering functionality. the contact stated that the failure occurred several miles later and he repeated the same procedure and was able to return to the residence. the contact stated that an engine symbol light was illuminated. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle was not diagnosed and was not repaired. the manufacturer was not informed of the failure. the contact researched online and related that failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was 159,231.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 60,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had experienced a failure. the contact stated that while driving at approximately 30 mph the driver's side a-pillar trim was blown off of the vehicle by the slipstream. the contact stated that the trim piece crashed into a vehicle that was following behind the contact's vehicle. the contact stated that both vehicles had stopped and that the driver of the second vehicle indicated that a small chip was made by the piece of trim that had struck at approximately mid-windshield on the driver's side. the contact stated that the trim on the passenger side a-pillar was becoming loose. the failure mileage was approximately 120,000. vin tool confirms parts not yet available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front windshield trim panel detached. the contact stated that the trim panels were loose on the driver's and the passenger's side of the windshield. the contact stated that rainwater entered the vehicle due to the failure. the front floor mats were soaked. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated while driving approximately 55 mph, the passenger’s side a-pillar trim detached from the windshield. the contact pulled over to the side of the road and inspected the vehicle. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was 100,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while driving at approximately 65 mph, the trim on the a-pillar on the passenger’s side of the vehicle detached and blew off the vehicle and almost struck another vehicle. the contact was unable to recover the trim piece. the failure mileage was approximately 160,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 45 mph, the steering wheel was stiff and difficult to turn. the contact stated that moments afterward the steering wheel became firm with the "loss of power steering" message displayed. the contact pulled over and stopped the vehicle. the contact turned off and restarted the vehicle several times, but the power steering functionality failed to return. the contact was able to drive the vehicle to an independent mechanic. the vehicle was not diagnosed, and the mechanic informed the contact that there was a recall for the year, make, and model for a power steering failure, and the contact was referred to a dealer. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the contact called a local dealer and described the failure and was informed that the vin was not included in the recall. the vehicle was not diagnosed or repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 200,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

The contact owns a 2013 ford explorer. the contact stated that when the vehicle was purchased from an auction it was listed with power steering assist failure. the contact stated that the power assist failure and the traction control warning lights were illuminated. the vehicle was taken to the dealer. the vehicle was not diagnosed or repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering). the dealer confirmed that the vehicle was not included in the recall. the manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. the failure mileage was approximately 195,500.

When i move my steering wheel in any direction there's a grinding noise and my steering wheel tries to get stuck.there was no warning lights on and now the vehicle is difficult to drive

The contact owns a 2013 ford explorer. the contact stated that while driving at approximately 65 mph, the driver's side a-pillar trim detached from the vehicle and flew off. the vehicle was taken to a local dealer where it was repaired. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was 70,000. vin tool confirms parts not available.

My 2013 explorer that i purchased is apart of the recall oem 15n01 epas steering efforts. my vin matches under the recall and my steering gear/rack seems to be faulty or broken. the service center confirmed the steering rack is faulty and is not safe to drive, it doesn’t let me drive in a straight acceleration and there’s knocking/grinding noise when it allows me to turn the wheel. what steps do i take in having this issue repaired?

Due to trim panel recall, trim came off and while driving and now water leaks in windshield when it rains. leaking water dripped on to climate control panel and caused it to stop working. now i can’t control heat or ac in car and it continues to leak when it rains

The steering system, a known problem which previously had a recall in 2014, is failing. my suv is apparently not included in that recall, even though it is the same issue. there are no warning lamps. this was confirmed via obd2 scanner and the suv's behavior. confirmed by dealer. it has been an issue since i purchased the vehicle in 2023. on 2/14/24, i took it in for a different recall issue - toe link. the tech told me i needed a front-end alignment, which he did not do. i took it to another mechanic for the alignment, at which time they informed me there was an issue.

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 65 mph, the driver’s side trim detached, and soon after the passenger’s side trim also detached. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 108,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 10 - 12 mph and turning and or veering to the right or the left, the steering wheel failed to redirect to center. the contact had to use an excessive amount of force to maneuver the steering wheel. there were no warning lights illuminated. the contact stated that most recently while pulling into a parking lot at approximately 5 mph, the steering wheel became firm. the contact pulled into a parking space and the steering wheel seized with the "service power steering now" and "lane keeping system malfunction service required," illuminated. the vehicle was towed to an independent mechanic where it was diagnosed that due to the amount of sensors, the vehicle needed to be serviced by the dealer. the vehicle had not been taken to the dealer to be diagnosed or repaired. the dealer was contacted; however, immediately referred the contact to the manufacturer for assistance. the manufacturer was made aware of the failure, but a case was not opened. the contact was referred to the nhtsa hotline to file a complaint. the failure mileage was 130,200.

The contact owns a 2013 ford explorer. the contact stated while driving 55 mph, the vehicle experienced a loss of power steering assist. the traction control warning light was illuminated, and the "service power steering now" message was displayed. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included in the recall. the manufacturer was made aware of the failure and a case was opened. the failure mileage was 166,394.

While driving at highway speeds, i heard a rattling sound twice and then noticed something flew off of my car. i couldn't tell what at the time. when i was able to look later, the driver's side front a-pillar (which i was recently informed has a recall on it) was gone. this had then become a hazard in the road for other driver's. no remedy for the recall is available at this time. there was no warning lights or alarms at the time.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, he noticed a sound coming from the front of the vehicle, near the windshield. the contact inspected the vehicle and became aware that the exterior a-pillar trim from the passenger's side had detached and flown off the vehicle. additionally, one part of the trim on the driver's side had almost detached. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was not contacted. the manufacturer was not made aware of the issue. the failure mileage was approximately 125,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that the moonroof was inoperable. the vehicle was taken to the local dealer, where it was diagnosed that the switch and sun/moon roof motor needed to be replaced. the vehicle was repaired, but the failure recurred. the contact called the local dealer and was informed that there was no warranty coverage on the vehicle for the failure. the manufacturer contacted and the contact was referred to the nhtsa hotline for assistance. the approximate failure mileage was 116,414.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that upon starting the vehicle, the steering warning light was illuminated. the stability-trac and loss of power steering messages were displayed. the vehicle was taken to the local dealer and was reprogrammed four times. the vehicle was repaired, but the failure persisted. the contact stated that the failure was due to nhtsa campaign number: 14v286000 (steering). the manufacturer was contacted, but no assistance was provided. the failure mileage was approximately 153,000.

The contact owns a 2013 ford explorer. the contact stated while driving 35 mph, he became aware that the electronic power steering was not functioning properly after the steering wheel seized in place, making it impossible to maneuver the vehicle. the power steering assist and traction control warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 111,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the steering was difficult to steer. the vehicle was driven to the contact's residence. the contact stated that when the vehicle was parked, the vehicle lost motive power and would not restart. the contact the vehicle was diagnosed by an independent mechanic and was diagnosed with a failed water pump. the contact was informed that the water pump needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

I own a 2013 ford explorer. while driving in the rain exiting the freeway at approximate speed of 25 mph the steering wheel seemed to lock up and then was extremely difficult to steer, making it impossible to maneuver the vehicle causing me to hydroplane across several lanes until i crashed into a mature bush. causing damage to my radiator. i have not taken it to the dealer and have only shopped around for independent mechanics. i am not sure of the extent of other damage. i just became aware that this is a similar problem for other owners. the car is currently undrivable and is going to cost me a large amount of money - now the registration has lapsed (cannot smog) and i have dmv fees to. this was a solo car accident and no other people were in my vehicle at the time. i saw the recall notice (recently) on nhtsa but my vin number is not included. i have not contacted anyone yet regarding this - i am already have trouble with ford regarding covered repairs and being charged for a rental car (that was supposed to be included) not sure what to do! now i am making payments on a vehicle that i cannot drive and i cannot afford to purchase another one.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 55 mph, the "traction control" and "power steering" warning lights illuminated. the contact stated that the steering wheel was very difficult to turn, and the vehicle was pulled over off the roadway. the contact stopped and turned off and restarted the vehicle. the contact stated that the vehicle had not fully regained power steering functionality. the contact drove the vehicle back to the residence. the contact had not taken the vehicle to a local dealer. the vehicle was diagnosed but was not repaired. the manufacturer was informed of the failure. the contact had researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 167,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving 65 mph, the passenger's side windshield exterior a-pillar trim separated from the vehicle. additionally, the contact stated that the driver's side windshield exterior a-pillar trim had detached. the local dealer was contacted, and an appointment was scheduled for the repair. the vehicle was taken to the dealer, where the contact was informed that the part for the recall repair was not yet available. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. the contact stated that the sunroof motor and dashboard were previously replaced due to the failure; however, the failure persisted. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 115,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and lost motive power. the vehicle returned to normal functionality, but the failure became a regular occurrence. the check engine warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. the vehicle was repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 93,000.

The contact owns a 2013 ford explorer. the contact stated that the trim on the driver's side and passenger's side had become loosened. the contact added tape to secure the a-pillar trim. there were no warning lights illuminated. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was approximately 80,000. vin tool confirms parts not available.

Fail emissions dealership not complying refuse fix a car that shouldn't be finances to me seatbelt don't work got car 5/14/2024 the heat resistance wasn't replaced correctly and they won't trade or give my money back or fix it i emissions test reports as well what wrong what need be fix car stop yesterday i'm paying out pocket for repair that wasn't cause by me and car not of 458.81 plus 17 dollars charged with it they want keep paying cash but i won't so they said they wouldn't accept it if not in cash.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the front windshield trim on the driver's and passenger's sides detached. the contact stated that the front windshield trim flapped back and forth loosely. the dealer was not made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 70,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving 25 mph and attempting to make a left turn, the steering wheel seized. the contact was not able to turn and almost collided with another vehicle. the contact forcefully turned the steering wheel and heard a loud pop. the contact stated that there was no warning light illuminated. the vehicle was towed to an independent mechanic where it was diagnosed as a failure with the steering wheel bearing. the contact was informed that the steering wheel needed to be replaced. the vehicle was not repaired. the dealer was not contacted. the manufacturer was not made aware of the failure. the failure mileage was approximately 103,000. the vin was not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that there was water leaking onto the dashboard and the infotainment system screen through the upper passenger’s side corner of the windshield. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated while driving 60 mph, there was an abnormal banging sound coming from the vehicle before the passenger’s side windshield trim detached from the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 125,000.

Mechanic informed me that there is a recall on the rear toe link, but it is not showing up for my car. i am on my 2nd set of rear tires in two months. when driving in rain i have almost lost control of my steering many times when i drive over even a splash of water. my local ford dealership will not honor the recall because my vin is not on the list.

Unknown. vehicle disengaged from park to neutral while in garage after vehicle was shutoff (approximately 3-5 minutes ). vehicle rolled out of garage crossed the street and stopped in neighbors yard. no damage occurred. incident happened within the last hour, so nothing has been inspected as of yet. i have been hearing an electronic hum with the sound of moving parts in the driver side rear end after i place the transmisson shift to park and then turn the key to the off position. i'd estimate that has been happening sporadically for the last year. if the electronic parking module or it's component is located in the driver rear end of a 2013 ford explorer i would think that may the issue.

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 10 mph, the steering wheel occasionally became difficult to maneuver. the message "power steering assist fault" was displayed temporarily on the instrument panel. the vehicle was taken to a local independent mechanic where it was diagnosed that the electronic steering module needed to be replaced. the vehicle was not repaired. the local dealer was contacted but the vehicle was not diagnosed or repaired due to the vin not being included in nhtsa campaign number: 14v286000 (steering) or ford service campaign 14s06. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 72,500.

The contact owns a 2013 ford explorer the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while driving at an undisclosed speed, the driver's side front windshield trim detached and flew off the vehicle. the contact stated that the failure occurred while driving across a bridge. the dealer was made aware of the failure but confirmed that parts were not yet available. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 100,000. vin tool confirms part not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Something is wrong with my power stirring when i am driving all of sudden my power stirring just quits working if i can get pulled over and turn off the car an let it sit for awhile it mite be fine and not always serve time's i'm turning the corners and it happens i never know when its going to do this.

Both exterior trim (that are connected to the windscreen) have detached and flown off the vehicle. the first one came of during high winds while driving several months ago. the other other one subsequently cam off in a similar fashion while i was driving on the highway. i initially contacted my insurance company but the out of pocket expense was more than i could afford. i then discovered there was a recall but attempts to get it fixed at the ford motor company has not been successful. they report that they have not received the parts or released by the company to deal with the recall. can you please advise?

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving at approximately 40 mph and making a left turn, the steering wheel became difficult to turn. the contact stated there was no warning light illuminated. the contact pulled off the road and turned off and restarted the vehicle however, the power steering functionality had not returned. the contact had taken the vehicle to a local dealer. the vehicle was not diagnosed or repaired. the manufacturer was informed of the failure. the contact researched online and related the failure to the customer satisfaction program: 14s06 steering system sensor fault (steering). the failure mileage was approximately 207,000.

Right side windshield trim flew off while driving down the highway.

The contact owns a 2013 ford explorer. the contact stated that the vehicle failed to immediately start, and over time, the failure occurred more frequently before the vehicle stalled and would fail to restart. the vehicle was diagnosed by an independent mechanic who determined that the fuel pump was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the local dealer was not contacted. the failure mileage was 79,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trim detached from the vehicle and flew off. the contact stated that the trims had been replaced several times. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was 127,637. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while the vehicle was parked, the coolant temperature warning light was illuminated. the contact stated that while driving to the nearest independent mechanic to add coolant to the vehicle, the engine was running rough as if the vehicle would stall. the contact pulled over and parked the vehicle. the contact walked to the independent mechanic and purchased coolant to add to the coolant reservoir. the vehicle operated as needed; however, the check engine warning light was illuminated. the vehicle was taken an independent mechanic, where it was diagnosed that the water pump had failed and needed to be replaced. the vehicle was then taken to the dealer, where the same assessment was made, and a cost for the repair was performed. the vehicle was not repaired. the manufacturer was notified of the failure and offered to trade the vehicle. the failure mileage was approximately 144,300.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, the vehicle was leaking coolant. there were no warning lights illuminated. the contact added additional coolant as necessary. the vehicle was taken to an independent mechanic, who determined that the water pump was leaking and needed to be replaced. the contact called the local dealer, who stated there was no recall coverage for the failure. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 80,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the exterior a-pillar trim detached from the vehicle. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 143,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that the steering column was stiff to turn and had seized. the lane keep and power steering warning lights were illuminated. the vehicle was taken to the local dealer, where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was contacted, but no assistance was provided. the failure mileage was approximately 200,013.

The contact owns a 2013 ford explorer. the contact stated that after refueling the vehicle, the "power steering assist fault" message was displayed, and the vehicle experienced a loss of power steering assist. the vehicle was towed to the residence. the vehicle was later towed to an independent mechanic, who determined that the steering rack assembly needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included in the recall. the manufacturer was made aware of the failure. the failure mileage was 173,289.

See attached document for complaint

See attached document for complaint

Still waiting on the recall from february 2024. regarding exterior a-pillar trim clip attachment. parts are barely hanging on around my windshield. i need my windshield replaced but i feel i can't until the recall trim is complete. is there any updates or time-frame as to when this recall will be completed?

See attached document for complaint

See attached document for complaint.

See attached document for complaint

Power steering assist went out on vehicle while driving down the road. power steering assist light came on and locked up entire system causing car wheel not to be able to turn. took to body shop and notified rac and pinion electrical system shut down

When i was driving suddenly vehicle shakes and gas/acceleration paddle stopped working middle of the road. i pulled my car side of the road, put it in park and turn off vehicle and start it back on gas/acceleration paddle work again. problem is this happened several times last few weeks.

The contact owns a 2013 ford explorer. the contact stated while driving, the contact noticed a strong unusual odor in the interior of the vehicle. the contact stated that the air conditioner was on, and the odor came through the vents. in addition, the contact stated that he and his minor child developed a headache and became nauseous. medical attention was not sought as of yet. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the manufacturer was made aware of the failure but did not assist. the contact researched and discovered customer support program 19n05, which had a similar failure description. however, the contact was informed that the repair was completed on the contact's vehicle on february 5, 2020. the contact t was advised to contact the nhtsa hotline to report the failure. the failure mileage was approximately 157,625.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the front windshield trim on the driver's side and the passenger's side detached and flew off. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving at an undisclosed speed, the passenger’s side a-pillar trim detached. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 160,000. vin tool confirms parts not available.

The engine water pump started leaking heavily (as discovered later) and the engine overheated in traffic. since the water pump is located inside the engine, i have bee quoted an astronomical repair estimate of at lease $2,500 (including the parts) just to fix the water pump!! that is completely insane and apparently a design flaw, in my opinion, that i think the manufacturer should be responsible for.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 55 mph, the steering wheel became difficult to move. the contact pulled over and the steering wheel seized. the contact turned the vehicle off however, the steering wheel failed to regain proper functionality. the vehicle was towed to the dealer where it was diagnosed and determined that the steering wheel had failed due to a failure with the suspension. the contact was informed that the failure was related to an unknown recall for which the vehicle was previously included in. the dealer informed the contact that the vehicle could not be repaired free of charge because the vin was not currently included in any recalls. the contact was informed that the steering assembly needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and opened a case for the failure. the manufacturer confirmed that the vin was not covered under recall or warranty. the manufacturer referred the contact to the nhtsa hotline to file a safety complaint. the failure mileage was 202,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the message "power steering assist fault" was displayed, and the steering wheel seized. the contact was able to pull over to the side of the road by using physical strength to turn the steering wheel. the contact turned off and restarted the vehicle, and the power steering functionality returned. the contact stated that the failure had been recurring while driving, and there was significant play in the steering wheel. the vehicle was taken to an independent mechanic, where it was determined that the failure was related to nhtsa campaign number: 14v286000 (steering). the dealer was contacted and informed the contact that the vin was not included in the recall. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 150,000.

The contact owned a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. the contact stated that the steering wheel became difficult to turn. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module had failed and needed to be replaced. the vehicle was not repaired. the dealer was contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and a case was opened. the failure mileage was approximately 155,645.

The contact owns a 2013 ford explorer. the contact stated 6 months after installing new tires on the vehicle, the front tires were damaged. the vehicle was taken to an independent mechanic, where it was inspected, and the mechanic determined that the shocks, the control arms, and rack and pinion failures had caused damages to the tires. the mechanic informed the contact that the front tires, the shocks, the control arms, and the rack and pinion needed to be replaced. the vehicle was being repaired. the dealer was notified of the failure and referred the contact to the manufacturer for assistance. the manufacturer was notified of the failure and the contact was informed that the vin was not included in an unknown recall. the failure mileage was approximately 90,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated while the vehicle was parked, she became aware that the black rubber piece of the upper driver's side windshield trim had detached. additionally, the contact stated that while driving at various speeds above 30 mph, she observed a black rubber piece located near the upper passenger’s side the windshield was flapping and hitting the windshield. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 167,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the driver’s side a-pillar trim detached and flew onto the roadway. the contact stated the front passenger’s side a-pillar trim was loose. the contact had received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted, but the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 197,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that upon starting the vehicle, the abs, traction control, and several other unknown warning lights were illuminated. the contact took the vehicle to an independent mechanic where a diagnostic test was performed. the contact stated that the brake lines were flushed, and brake fluid was added to the vehicle; however, the failure returned several days after the repair. the vehicle was taken back to the mechanic where an abs pump fault code was retrieved. the contact was then informed that the part needed to repair the vehicle was on backorder. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 65,000.

The contact owns a 2013 ford explorer. the contact stated while driving approximately 70 mph, the front driver’s side a-pillar trim detached. the contact stated that the failure was temporarily repaired with duct tape. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the front passenger's side windshield exterior a-pillar trim had separated, and the front driver's side windshield exterior a-pillar trim had detached. additionally, the contact stated that the rear driver's side and passenger's side windshield exterior a-pillar trims were fractured. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had taken the vehicle to a dealer for inspection and the dealer removed both pieces of trim on the a-pillars and had broken the trim pieces and was not able to replace the pieces. the manufacturer was made aware of the issue. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving 70 mph, the front driver's side windshield exterior a-pillar trim separated, hit the windshield and flew off. the local dealer and a second dealer, speedway ford(1710 n expy, griffin, ga 30223) were contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 164,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving in reverse, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. after which, a warning message displayed reading "service advanced track." after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. no warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was 177,000.

The contact owns a 2013 ford explorer. the contact stated that while shifting into the park position, the "change to parking mode" warning message was displayed. the vehicle failed to detect that the vehicle was in the park gear. the vehicle was taken to an independent mechanic where the contact was advised to call the manufacturer. a local dealer was not contacted. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 102,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

My vehicle a 2013 ford explorer has a power steering assist fault rendering my vehicle un usable which i just bought through carvana this last summer has had a multitude of issues including a piller trim flying off the same day i bought it and the warranty carvana gave me provided no where close to me to have repaired plus my backup camera stopped working within 2 months of buying it and now the power steering assist fault has ultimately stopped me from being able to drive the car and i see that ford stopped allowing the recal of this issue to be fixed since 177,000 vehicles are affected by this problem i just think this wrong

The heat in my 2013 ford explorer won't work. the rad fan isn't working so any antifreeze i put in is gone after 1 trip to the store. it's burning it. the sunroof has never opened fully, it wobbles. the electrical is shot on it. there are so many safety issues with this vehicle and i see i'm not the only one but yet i search my vin and there are no recalls that's not right

I have been waiting patiently for the recall (24s02/24v031) to be completed for my vehicle as it has been over 6 months since i received a letter. i have called the dealership several times, and they are waiting on ford to deliver the parts to the dealership to make the repair. i am worried that this issue may get worse if it is not completed soon. what can you help me with to get this issue resolved quickly? when there is very high wind, i am worried that the parts will come off and break my side windows.

The contact owns a 2013 ford explorer. the contact stated while driving 65-70 mph, the passenger's side windshield exterior a-pillar trim was flapping against the vehicle. upon arriving to the destination, the contact also noticed that the driver's side windshield exterior a-pillar trim had detached. the contact and her son removed the trims from the vehicle. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 145,300. vin tool confirms parts not available.

The side pillar of my windshield flew off on the freeway and probably hit another car this was very dangerous and now i'm missing a piece of my car. this recall need to be fixed asap

The contact owns a 2013 ford escape. the contact stated that while driving at various speeds, the vehicle experienced a death wobble. the contact stated that there was an abnormal clunking sound coming from the vehicle while driving or while idling. the failure became more persistent and more pronounced over time. no warning lights were illuminated. the vehicle was taken to the dealer however, a final diagnostic result was not provided. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 106,000. the vin was not available.

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle, the check engine warning light illuminated. the vehicle was taken to a local dealer where it was diagnosed but the cause of the failure was not yet determined. the check engine warning light was reset, and the contact was informed that the check engine warning light was due to the air filter that needed to be replaced. the vehicle was repaired; however, the failure recurred. the contact purchased a scanner to check on the codes herself. the contact retrieved a code related to the catalytic converter. the vehicle was then taken to an independent mechanic where it was confirmed that the catalytic converter had failed. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 14,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trim on the passenger’s side of the windshield started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the vehicle was taken to the dealer where it was diagnosed that the exterior a-pillar applique trim clip attachment had failed and needed to be replaced. the vehicle was not repaired due to the parts not being available. the contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made not aware of the failure. the approximate failure mileage was 93,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while starting the vehicle, there was an abnormal gasoline odor inside the cabin of the vehicle. the contact inspected the vehicle and became aware of fuel leaking from the rear wheel well from a place near the fuel tank. the contact had not taken the vehicle to a local dealer or to an independent mechanic to be diagnosed or repaired. the manufacturer was informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 15v812000 (fuel system, gasoline); however, the vin was not included. the failure mileage was approximately 160,000.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed and the steering wheel was turned left, however, the steering failed to function as intended. the contact stated that the steering proceeded to go forward. in addition, the contact depressed the brake pedal and the vehicle slid onto the grass and crashed into a barrier. the air bags deployed. the engine seized. the vehicle started, and the vehicle was driven to the contact's residence. the contact stated that this was an extremely terrifying situation. the contact was the only occupant in the vehicle. the contact sustained a skinned left shoulder and a stiff neck, however, no medical attention was required. no police report was filed. the vehicle was damaged to the passenger's side front grill. the contact stated that due to his fear, the vehicle had not been driven since the crash occurred. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. in addition, the contact was a certified mechanic and stated that the failure indicated a possible failed electronic steering module. the contact referenced recall nhtsa campaign number: 14v286000(steering) which had a similar failure description, however the contact vin was not associated with the recall. the dealer was made aware of the failure, however the contact was informed that the contact's vehicle was not associated with the recall. the manufacturer was made aware of the failure and a case was filed. the contact was informed that the contact's vin was not associated with any unknown recalls. the contact was advised to contact the nhtsa hotline and report the failure. the failure mileage was approximately 89,953.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was not made aware of the issue. vin tool confirms parts not available.

While driving vehicle started pulling in curves. when we pulled into a gas station steering became locked up. apparently due to a failure in the epas system on the car. we were fortunate that it did not occur while driving as the wheel will not turn left or right at all. ford dealership advised that since it was 1 year and 24000 miles over they could repair at cost of $3227.02. fmc advised it was not a safety issue which concerns me as if that had occured while driving it could have been catastrophic.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the dealer was not contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was not available. vin tool confirms parts not available.

The a pillar failed on my vehicle while driving on the interstate. when it failed, it wrapped around my side passenger mirror and broke a piece off of the body of the mirror housing. ford not only has not repaired the a pillar in a timely manner, but they refuse to cover the passenger side mirror that the failed product damaged. the incident happened in early august 2024. i opened an escalated ticket with ford, who promised that a representative would contact me by phone within 1 business day and that was october 14th, and no one has contacted me to this date. i was notified of the recall back in january. why has ford not made any progress on making the parts available for this recall repair?

I took my car into alpine ford in pueblo, co to fix the recall for the toe links. they left my alignment extremely off. they refuse to fix it and no other shop in town can fix it. i’ve gotten multiple alignments done. a mechanic told me there was no fixing it unless alpine redid with their tools or i replaced the toe links with adjustable toe links. yes. it is available for inspection. there isn’t a light that comes on. this causes a major safety concern. my alignment is off which causes the vehicle to not drive properly. i went through a brand new pair of tires in a year. those tires got worn down to the wire, even with regular rotation and alignments done all year long. my tire could have blown at any time while i was driving.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, the steering wheel became firm and excessive force was needed to steer the vehicle. the message "steering assist fault" was displayed on the instrument panel. due to the failure, the vehicle was towed to a dealer where the contact was informed that the rack and pinion assembly needed to be replaced. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering); which was linked to the failure. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline to report the failure. the failure mileage was approximately 218,000.

The steering wheel locked at a 45degree angle while i was driving. it locked and i was unable to turn the wheels in any direction. (diagnosed by dealership as power steering failure steering wheel locked) my safety was absolutely compromised. imagine losing the ability to turn the steering wheel or steer in any direction while going around a corner, without any warning. luckily i wasn't on the freeway when the steering wheel locked without warning. yes, this problem has been reproduced by the dealership at elk grove ford ca, and reported to the ford motor corporate office, who refused to look into the safety issue or pay for the repair. the vehicle or component has been inspected by the ford dealership. there were not any warning lamps, messages or other symptoms of the problem prior to the failure, and the problem appeared on 11/10/24.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that while at a car wash and washing the vehicle and spraying water from the hose onto the passenger’s side front windshield, the windshield trim detached. the vehicle was not taken to the dealer. the contact purchased glue and velcro to attempt to reattach the trim to the windshield. the contact stated that while accelerating between 1 - 5 mph and making a right turn the passenger’s side of the front windshield trim detached again. the vehicle was not taken to the dealer. the contact purchased gorilla glue and purchased a trim piece from the junkyard to reattach to the windshield. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was 86,000. vin tool confirms parts not available.

Power steering i look it up and see a recall for my cars year but it’s not covering my car why ?? this is exactly what’s going on with my car my car has no power steering light on either when i turn it is hard ! very unsafe as i have young children

For the past year, when i place the car in reverse the backup camera shows a reverse image. items on the left appear on the camera as being on the right, and visa-versa. the first time it occurred i backed into a ditch. this occurs nine out of ten times. the hazard to pedestrians and chance of an accident is substantially increased. i contacted the local ford dealer who showed no interest in my complaint, other that stating i would pay for the camera replacement, including labor. i noted that ford explorers were already recalled for rear camera problems. they stated that was for a different problem.

Our steering wheel locked when we were about to leave our destination and drive back an hour to go home.

While driving in a straight line the steering wheel seems momentarily disconnected from the wheels. the car feels like it is "fishtailing" and veers violently to one directing before returning to it's previous direction of travel. this action is random with no identifiable cause. the occurrences seem to be increasing in frequency. the last incident started with the vehicle traveling approximately 60mph on a straight, flat road. the vehicle suddenly, with no driver input, violently crossed the centerline, struck the shoulder on the opposite roadside before veering back across the highway. the brakes were applied as soon as the vehicle veered left and the abs was working. the vehicle is currently parked at a service garage and not being driven as it is a safely hazard to others and the driver/occupants.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel seized, with the power steering warning light illuminated. the contact stated that the steering wheel became difficult to turn. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and confirmed that the vin was not included in nhtsa campaign number: 14v286000 (steering). a case was opened, and the manufacturer referred the contact to the nhsta hotline for assistance. the approximate failure mileage was 100,000.

The contact owns a 2013 ford explorer. the contact was made aware of nhtsa campaign number: 24v031000 (structure); however, the part for the recall repair was not available. the contact stated that while driving at approximately 60 mph, the front driver’s side and passenger’s side a-pillar trims started to partially detach and became loosened. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 85,000. vin tool confirms parts not available.

Was at a restaurant and when vehicle was started to leave, power steering was out along with "power steering assist fault" message on dash. vehicle was able to be driven back to residence, but unsafe to drive. vehicle is now parked until repairs can be made.

The contact owns a 2013 ford explorer. the contact stated that upon approaching the vehicle she smelled a strong odor of gasoline inside her inclosed garage, after which, she overserved gasoline leaking from underneath the vehicle. no warning lights were illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the fuel delivery module. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v812000 (fuel system, gasoline), but the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was 55,000.

The contact owns a 2013 ford explorer. the contact stated that the driver's and passenger's side windshield exterior a-pillar trims had separated from the vehicle. the contact purchased the parts from the dealer and replaced the trims himself. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was contacted for reimbursement and informed the contact that he would be reimbursed after the parts became available. the failure mileage was approximately 130,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that there was water on the rear carpet and the floor was wet. there were no warning lights illuminated. the vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. the sunroof of the motor was disconnected, and valves and drainage pipes were cleaned. the vehicle was repaired, but the failure recurred. the contact stated that the rear seats were wet, and the seat belt was wet. additionally, there was water in the tire well. there was rust located in the vehicle. the contact discovered that water had entered through the liftgate. the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 80,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that the driver’s and passenger’s side exterior a-pillar around the front windshield was detaching. the contact placed the a-pillars back in position. the contact stated that water was leaking into the vehicle. the contact stated that the check engine warning light was illuminated. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact called two other local dealers, premier ford of bay ridge (612 86th st, brooklyn, ny 11228) and crown ford inc service (420 merrick rd, lynbrook, ny 11563) but the vehicle was not diagnosed or repaired. the dealer confirmed reimbursement would not be provided if the repairs were completed by an independent mechanic. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

Passenger side windshield pillar flew off of the vehicle while traveling on [xxx] in williamsburg, virginia. pillar flew between my vehicle and other vehicles beside me and behind me. this was in mid-april 2024. the vehicle was inspected in june/july 2024 by ford motor company, cavalier ford, chesapeake, virginia 23321 and i have been waiting ever since for the replacement part to come in. also, all seals around doors and windshield have dry rotted and/or fallen off of the vehicle. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

2011-2013 ford explorers have a issue with rear camera ground wires. once the wire defaults the camera will not work and display ( contact ford dealer) or the image with me flipped. causing right side objected to be projected on left side. ford does not have a remedy for this and new cameras installed only temporary work then same issues occurs due to wiring.

A-pillar trim recall. i took my car to dealer in july 2024. ford has yet to produce parts for my vehicle. one trim piece detached after the recall inspection and flew off. both sides should be replaced now. i have contacted ford dealer and ford customer service multiple times, they do not know when parts are going to be made. this is now january 2025 parts should have already been made and received.

The contact owns a 2013 ford explorer. the contact stated while driving at various speeds, the a-pillar trims partially detached. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 151,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving at approximately 50 mph, the passenger's side windshield exterior a-pillar trim separated from the vehicle and flew off. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trim was loose. the manufacturer was not made aware of the issue. the approximate failure mileage was 160,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Failure break systems, failure break systems

The contact owns a 2013 ford explorer. the contact stated that the back-up camera was turning on and off independently. the contact stated that while reversing, the screen went black and then turned on. the message to contact the dealer was displayed. there were no warning lights illuminated. the contact called the local dealer and was informed that there was no recall on the vin for the failure. the vehicle was not diagnosed or repaired. the manufacturer was contacted and opened a case. the manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 100,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving 60 mph, the driver's side windshield exterior a-pillar trim separated and flew off. the local dealer, spikes ford (956-585-1601) and hacienda ford (956-287-3836) were contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure and referred the contact to the dealer for assistance. the failure mileage was approximately 73,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the driver's side and passenger's side windshield exterior a-pillar trims had fractured and had partially separated from the vehicle. additionally, the contact stated that cold air was entering the vehicle through the windshield, causing the interior of the windshield to become frozen. the vehicle was taken to the dealer, where it was inspected. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 146,000. vin tool confirms parts not available.

With the vehicle on, will sometimes get simultaneous warnings for "hill descent control fault" and "service advancetrac" along with 3 warnings/flags (abs, service advancetrac, and service advancetrac off). additionally, the instrument cluster/display will occasionally (less often) reset while the vehicle is still on and driving.

Steering rack problem don't work steering is lock and the cluster say is the steering problem now is on the dealer ford coggin deland fl

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The a-pillar to my vehicle flew off on the highway and hit another car.

Recently, i experienced a catastrophic water pump failure that has resulted in extensive damage to my vehicle’s, a 2013 ford explorer equipped with a cyclone engine, engine and turbocharger details of the incident according to ford of englewood, nj, the water pump failure in my explorer caused coolant to seep into the oil pan, mixing with other fluids. this has resulted in the need for a complete replacement of both the engine and turbocharger, at an estimated cost of $15000. see diagnostics attached. i recently discovered there have been several class action lawsuits launched regarding this exact problem. the vehicle is currently with the service department at ford of englewood. as mentioned above it has been diagnosed as premature water pump failure resulting in catastrophic engine damage. luckily this issue presented its self at engine turnover, however had the failure occurred at speed on the highway the results could have been extremely dangerous indeed, not just to myself but to other unsuspecting road users. most concerning is that no warning lamps or warning gauges were activated until well after the exhausts started spewing thick white smoke, and then only the check light flicked on but went off again after a few minutes. at which time i immediately contacted ford of englewood to book a diagnostic. as i non mechanically minded consumer i could never of guessed the extent of the damage.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated that while driving 40 mph, the driver’s side a-pillar trim detached and flew off into traffic. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 115,000.

The contact owns a 2013 ford explorer. the contact stated that upon starting the vehicle, the steering wheel was significantly difficult to turn. the contact stated that upon turning off and restarting the vehicle, the electric power steering assist became functional. the vehicle was taken to the dealer, where the contact was informed that the failure was related to the electric power steering, but the vehicle was not diagnosed or repaired. the contact stated that the failure recurred several times. the electric power steering assist and the lane assist warning lights were illuminated. the vehicle was taken to the dealer, where the power steering control module was reprogrammed. additionally, the dealer recommended the replacement of the power steering unit. the electronic power steering unit was replaced. the vehicle was repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure and a case was opened, but no assistance was provided. the failure mileage was approximately 95,000.

Driving 65 mph. 4 passengers. pillar trim came off and slammed into window. caused us to veer into another lane almost hitting another vehicle. passenger side did this in 2023. my husband had to order part and fix it. right after fix, a recall was issued. called 5 times in 2024 for recall fix. was told parts not available. while going to fort lauderdale cruise port january 25, 2025, the driver’s side came off almost causing a crash collision that would have killed us all. cannot get any shop to fix and was told to keep driving the vehicle. the rubber/part hanging from explorer.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trim on both windshields started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted, and the dealer stated that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 150,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trims on both sides of the windshield started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the dealer was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 150,000. vin tool confirms parts not available.

Rear view camera malfunction. goes blank or gives a distorted image. sometimes it gives a reverse image. needs replaced. could cause a crash or vehicular accident.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer and bird kultgen ford (1701 w loop 340, waco, tx 76712) were made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the driver's side front windshield trim detached. in addition, the contact stated that the passenger's side front windshield trim had fractured later. the contact stated that moisture was entering into the interior of the vehicle. the contact was concerned that moisture would eventually cause damage to the electrical system. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was 44,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while driving at approximately 75 mph, the contact observed that the driver's side a-pillar trim was blown off the vehicle due to the force of the slipstream of the vehicle. the contact called a local dealer and was advised that parts were not available. the failure mileage was approximately 130,000. vin tool confirms parts not available.

The power steering has failed. the steering is tight, cumbersome, difficult to manage. the vehicle had a recall for rear tow link for which it is in service center currently. ford issued a recall for the steering issue as well. however, allegedly, my car does not qualify for the recall. please advise. the steering issue is dangerous. i have read that over 600,000 vehicles have been recalled for this issue. i live in ohio which has the “highly corrosive salt factor”, which is a noted issue for this recall item.

Service advancetrac light came on while driving. lost all propulsion and power steering. almost went off road around a curve due to no power steering. ford dealership diagnosed it as faulty steering sensor. had that replaced about 18 months ago, now this near accident just happened. service trac light traction control light are both on with no propulsion or power steering. i’ve been doing research on this and this seems to happen to a lot of ford owners as ford is the only manufacturer to produce vehicles with advancetrac system. how has this not been a recall yet?

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while the vehicle was parked, the contact noticed that the exterior windshield trim clips on the driver's and passenger's sides were fractured. the contact stated that the windshield trim clips on the driver's and passenger's sides were extremely loose and were rattling while driving. the dealer was made aware of the failure. the contact stated that a technician from the dealer went to the residence on 08/2024 and inspected the vehicle and confirmed the failure was linked to the recall; however, the contact was informed that parts were not yet available. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 60,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that during rainy weather, water was leaking into the interior of the vehicle from the top front of the driver’s and passenger’s side windshield. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 83,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated while driving 70 mph on the highway, the passenger’s side a-pillar trim detached from the vehicle, and the contact was unable to recover the a-pillar trim. the approximate failure mileage was 180,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Ford issued a recall notice in feb 2024 concerning the exterior a-pillar applique trim clip. this large piece of hard plastic separated from my windshield on an interstate while the vehicle was driving at a high rate of speed and the loose trim was a hazard to the vehicles behind me. it is unacceptable that i cannot have this replaced and the other side repaired more than one year after the recall. this is a safety issue to other vehicles on the road.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trim had started to detach on the driver’s and passenger’s side of the windshield. the contact reinforced the trim with duct tape. the dealer was contacted and confirmed that parts were not yet available for repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 11,000. vin tool confirms parts not available.

Water leaking from ceiling

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated while attempting to parallel park, the vehicle lost power steering functionality. there was no warning light illuminated. the contact drove back to the residence. the dealer was notified of the failure and informed the contact that the vin was not included in a related recall. the dealer confirmed that the vehicle was not previously repaired under nhtsa campaign number: 14v286000 (steering). the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and case was filed. the manufacturer referred the contact to the nhtsa hotline to report the failure. the failure mileage was approximately 179,663.

Bought the car 07/03/23 from private party and its been leaking water since. found the cracks 02/28/25. body is cracking on top rear roof of vehicle close to the rear hatch hinges on driver and passenger side which causes water to come inside the rear interior part of the vehicle. 3rd row seatbelts are soaking wet when it rains. water also leaks in the trunk and spare tire space. originally, thought it was from clogged sunroof drains, but found the cracks after further investigation. pictures have been attached.

The contact owns a 2013 ford explorer. the contact stated that after starting the vehicle, the power steering assist failed to operate as needed. there was no warning light illuminated. the contact stated that excessive force was needed to steer the vehicle because the steering wheel was stiff. the contact, who is mechanically inclined, inspected the vehicle and discovered that the failure was caused by a defect with the rack and pinion. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) was linked to the failure. the dealer was notified of the failure and the contact was informed that the vin was not included in the recall. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 76,800.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated while driving approximately 70 mph, the a-pillar trim on the driver's side was blown off the vehicle by the slipstream. the contact was unable to retrieve the trim. the failure mileage was approximately 155,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure): however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the a-pillar trim had detached on both sides of the windshield. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was 220,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving 45 mph, the driver's side a-pillar trim detached from the vehicle. the local dealer was contacted; however, the vehicle was not repaired. the contact stated that on another occasion while driving 45 mph, the driver's side a-pillar trim detached from the vehicle. the local dealer was contacted. the vehicle was repaired after the most recent failure. the contact had ordered the part from amazon. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 40,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel became stiff and difficult to turn in either direction. the message "power steering assist fault" was displayed on the instrument panel. the vehicle was taken to a local service center, where the vehicle was diagnosed and determined that the steering rack needed to be replaced. the parts for the repair were ordered, and the repair was pending at the owner's expense. upon further investigation, the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 96,000.

The contact owns a 2013 ford explorer. the contact stated that while driving at an undisclosed speed, the a-pillar trim on the driver’s side of the windshield started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted, and the dealer confirmed that the remedy was not yet available. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 45,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while the vehicle was parked, the contact noticed that the front windshield trim on the passenger's side had detached. the dealer was made aware of the failure. the contact was informed that the parts to repair the vehicle were not available. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would become available. the failure mileage was 132,182. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at approximately 25 mph, the power steering failed to operate as needed. the contact used an excessive amount of force to turn the steering wheel. the power steering and traction control warning lights were illuminated. the vehicle was taken to a mechanic who diagnosed the vehicle and determined that the power steering had failed, and the rack and pinion needed to be replaced. the mechanic informed the contact of nhtsa campaign number: 14v286000 (steering); and was referred to the manufacturer for assistance. the vehicle was not repaired. the manufacturer was contacted and confirmed that the vin was not included in nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 73,000.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the windshield trim had detached from both the passenger’s and driver’s sides of the vehicle. the contact had reinforced the trim with glue and tape several times; however, the trim persistently detached. the dealer was contacted. the manufacturer was not made aware of the issue. the failure mileage was approximately 117,000. vin tool confirms parts not available.

Bad welding on the top left hinge of the liftgate allowed a crack to form over time. the crack exposed metal which allowed rust to form and leaks from rain water. this excess build up of water also allowed paint chipping and additional rust along the entirety of the crack and rear tray. this was discovered after some time, due to not being immediately visible from the rear of the car.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that while driving at approximately 60 mph, the a-pillar trim detached. no warning lights were illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while driving at approximately 40 mph, the front driver’s side and passenger’s side a-pillar trims detached. in addition, the contact was able to retrieve both front a-pillar trims and temporarily repaired the vehicle with adhesive. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 140,000. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact stated that while it was raining, water was leaking into the vehicle through the front windshield. while making a turn, water entered the vehicle, and the front seat passenger became wet. the seat was damaged by the water. there were no warning lights illuminated. the contact ordered a power window switch online. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the failure mileage was approximately 70,000. parts distribution disconnect.

The backup camera on this vehicle stopped working correctly a while back. the image usually is shown mirror... so everything left-right is flipped which causes confusion for the driver. other times the screen goes completely blank/black. both of these create a safety issue when backing up, for cross traffic and pedestrians. this is issue just suddenly started one day. i asked the ford dealer about it and being outside of the warranty period, there wasn't anything they could do. i can pay to replace the camera, but others reported doing that and the same problem came back later. i see now that ford as active recalls for the same problem - but only for more recent model year vehicles.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and confirmed that parts were not yet available. the manufacturer was made aware of the issue and confirmed that parts were not yet available. the contact had not experienced a failure. vin tool confirms parts not available.

Steering suddenly became hard to turn the wheel. felt kind of jumpy.

The contact owns a 2013 ford explorer. the contact stated while driving at an undisclosed speed, the front passenger's side windshield trim detached. the contact stated that the detached trim was hitting up against the front windshield. in addition, the contact stated that the detached trim caused the windshield wipers to not function properly. the dealer was made aware of the failure; however, the contact was informed that parts were not yet available to repair the vehicle. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure but was unable to confirm when the part would be available. the failure mileage was unknown. vin tool confirms parts not available.

The exterior a-pillar trim part detached and hit another vehicle on the freeway. the dealership replaced the part and i paid for it. i received a recall notice january 2024 stating that ford would replace the defect and or reimburse me for the previous replacement. in february 2025 the driver side a-pillar trim part detached while driving on the freeway. when i contacted my dealership at kearny pearson ford they told me that they still did not have the parts as described in the safety recall notice 24s02 / nhtsa recall 24v031. i am driving around with an open side along the windshield/body of my car and it does not feel safe.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted several times. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2013 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact stated while the vehicle was parked, the contact became aware that the a-pillar trim was loose and had started to detach. there were no warning lights illuminated. the dealer was contacted, and the contact was informed that parts would not be available until august 2025. the vehicle was taken to the dealer and the dealer removed the molding and placed tape on the windshield and informed the contact that parts would be ordered to repair the vehicle. the contact was contacted by the dealer and the driver's side a-pillar trim was replaced. the manufacturer was not made aware of the failure. the failure mileage was approximately 23,000.

Steering started feeling like it was getting stuck when turning left and the steering wheel would not come back to center this occurred while driving on any type of road the problem got worse over several days until i felt it unsafe to drive it any longer and took it to a repair shop.

Headlights are way to dim for night driving

I mother of 3 (15, 13 & 11) & wife got into a major car accident on november 17th, 2020 at about 8:10am driving south on the whitestone expressway south a highly trafficked highway with 4 driving lanes. police report no. 2020-109-2709. i explained to all instances including police, paramedics, tow company, car insurance, ford auto dealer, repairing shop, etc. that my car simply failed me. i suddenly lost 100% control of the direction of the car and i was forced into invading all the lanes to my left as i was driving on the far-right side. i am an experienced driver for over 30 years i was totally aware and focused on regaining control of the vehicle, but it was simply not possible, the car spun out and i got eventually hit on the back really strong. the ford motor company has issued several recalls related to the mechanical failure of the rear toe links that increase the risk of a crash. this repair was performed to my car an explorer by the stamford ford lincoln sfl on august 11th, 2020 but the most recent recall i found out just yesterday nov 23rd that was issued on october 30th, 2020 (no communication was sent to me by either the agency or the ford motor corporation). it is my civil duty to communicate this to the community to avoid this from happening to others, anyone that owns a ford explorer 2013-2017 could die at any time for this ongoing unresolved issue by ford. every family deserves to drive a safe car. presently, i am running the risk that my car gets totaled by the conclusions of the stamford body repair shop that works along with the sfl in which case i simply might never get the explanations that i deserve for the mechanical failure and i will be also losing thousands of dollars in the need to get a safe car to drive for my family. requesting kindly your help to investigate this further. dmv ct mentioned i should seek your help on the matter.

Outstanding recall since 2019 not fixed. vehicle might have a fractured rear suspension toe link.

Tl* the contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the steering wheel ceased with the power steering assist warning light illuminated. the vehicle was turned off and restarted and operated as designed. the vehicle was taken to an independent mechanic to be repaired however, the failure recurred. the manufacturer was contacted and informed of the failure. the manufacturer suggested having the vehicle towed to an authorized dealer to be diagnosed. the vehicle was towed to norm reeves ford superstore (18900 studebaker rd, cerritos, ca 90703) where she was informed that there were no recalls on the vehicle. the dealer stated that they would advocate on her behalf with the manufacturer to see if the manufacturer would offer financial assistance for the repair. the contact was later notified that the manufacturer declined to offer financial assistance. the contact had linked the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was not repaired. the failure mileage was approximately 170,000.*dt

Driving down the street and the power steering went out and almost caused us to crash.

I was driving and heard a knocking noise from the rear end. within 30 seconds i lost control of my steering. my car began fishtailing and the rear tires were squawking. the only way i could straighten out the vehicle was to turn wheel completely to the left. i was doing 35 mph and dropped down to 15 mph until i could pull over to safety.

Tl* the contact owns a 2013 ford explorer. the contact stated that while his wife was driving approximately 10 mph, the power steering suddenly ceased. the driver turned off and restarted the vehicle to reset and regain power steering functionality. the contact stated that the failure mostly occurred at start-up. the contact took the vehicle to bluebonnet ford (351 ih 35 s, new braunfels, tx 78130, (833)505-0245) and was informed that the vin was not under recall. the manufacturer was made aware of the failure and opened a case. the contact was then referred to the nhtsa for assistance. the approximate failure mileage was 105,000.

Tl* the contact owns a 2013 ford explorer. the contact stated that while driving at various speeds, the rear end of the vehicle would shake and vibrate. the vehicle was taken to the local dealer packey webb ford located at 1815 w. ogden ave, downers grove, il 60515-2615, who indicated that the rear suspension toe links were faulty and needed to be replaced. the contact stated that the toe links had fractured while being tested at the dealer. the contact was later informed that the vehicle was not included in the nhtsa campaign number: 20v675000 (suspension). the contact stated that the vehicle had experienced the same failure listed in the recall. the manufacturer was notified of the failure. the approximate failure mileage was 140,000.