2013 FORD C-MAX Recalls, Complaints and Investigations

These recalls apply to the make, model, and year of your car – and should be fixed as soon as possible.

9 Recalls for 2013 FORD C-MAX

Recall Date	Component	Summary
2022-10-06	POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)	Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach. Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S43.
2022-06-10	POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) \| POWER TRAIN:SHIFT LINKAGE/CABLE/ROD	Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach. Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Owner notification letters are expected to be mailed June 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S43.
2014-05-07	AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE \| AIR BAGS:SIDE/WINDOW	Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag. Remedy: Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford’s number for this recall is 14S04.
2020-06-08	LATCHES/LOCKS/LINKAGES:DOORS:LATCH	Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not. Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle’s door latches and enter the date codes into a website to determine if the latches are correct. This recall began July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S30.
2018-09-10	EQUIPMENT:ELECTRICAL	Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house’s outlet or wiring can cause the cord to overheat and melt. Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S24.
2016-09-06	LATCHES/LOCKS/LINKAGES:DOORS:LATCH	Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not. Remedy: Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 16S30.
2014-09-26	AIR BAGS \| AIR BAGS:SIDE/WINDOW \| SEAT BELTS	Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford C-Max vehicles manufactured January 19, 2012, to November 21, 2013; Ford Fusion vehicles manufactured February 3, 2012, to August 24, 2013; Ford Escape vehicles manufactured October 5, 2011, to November 1, 2013; and Lincoln MKZ vehicles manufactured April 25, 2012, to September 30, 2013. The coating on portions of the Restraint Control Module (RCM) may crack, and when exposed to humidity, circuits on the printed circuit board may short. Remedy: Ford will notify owners, and dealers will replace the RCM, free of charge. Parts are not currently available. The recall began on May 26,2015. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 14S21.
2014-04-02	SEATS:FRONT ASSEMBLY:RECLINER	Ford Motor Company (Ford) is recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured August 15, 2012, through September 10, 2013, 2013-2014 Ford Escape vehicles manufactured June 5, 2012, through August 12, 2013, and 2013-2014 Ford C-Max vehicles manufactured from July 23, 2012, through May 28, 2013. The driver and passenger seatback assemblies may have been produced with sub-standard weld joints used to attach the seat back recliner mechanism to the seat frame. The affected seat backs may have insufficient strength to meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, “Seating Systems.” Remedy: Ford will notify owners, and dealers will replace the seatback, free of charge. The recall began on May 30, 2014. Owners may contact Ford at 1-800-392-3673. Ford’s number for this recall is 14C03.
2014-05-07	AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE \| AIR BAGS:SIDE/WINDOW	Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag. Remedy: Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford’s number for this recall is 14S04.

These are complaints about vehicles like yours and some can only be found here. Do they sound familiar?

3 Complaints sent to the Center for Auto Safety for 2013 FORD C-MAX

skip to NHTSA complaints

Date			Component
2021-11-15			electrical/battery
2019-05-21			NULL
2016-06-15			steering

135 Complaints submitted to NHTSA for 2013 FORD C-MAX

skip to CAS complaints

Date			Component
2021-05-12			ELECTRICAL SYSTEM ODI Number: 11416345
2021-04-22			FUEL/PROPULSION SYSTEM ODI Number: 11413334
2021-04-04			SERVICE BRAKES \| STEERING \| VEHICLE SPEED CONTROL ODI Number: 11406320
2021-02-22			STEERING ODI Number: 11397307
2020-06-25			ELECTRICAL SYSTEM \| EXTERIOR LIGHTING ODI Number: 11330917
2016-11-07			STRUCTURE:BODY ODI Number: 10924631
2016-10-17			ELECTRICAL SYSTEM ODI Number: 10916481
2016-09-21			STEERING ODI Number: 10908346
2017-07-10			ENGINE ODI Number: 11004091
2017-06-02			UNKNOWN OR OTHER ODI Number: 10992964
2017-06-04			FUEL/PROPULSION SYSTEM ODI Number: 10993064
2017-05-05			SERVICE BRAKES ODI Number: 10983787
2017-04-24			STEERING ODI Number: 10980119
2017-04-04			STEERING ODI Number: 10970477
2017-04-04			STEERING ODI Number: 10970452
2017-04-06			POWER TRAIN ODI Number: 10971029
2017-08-11			ELECTRICAL SYSTEM ODI Number: 11014719
2016-08-29			STEERING ODI Number: 10899144
2017-03-12			ELECTRICAL SYSTEM ODI Number: 10960199
2017-02-18			WHEELS ODI Number: 10955399
2017-02-13			STRUCTURE:BODY:DOOR ODI Number: 10954262
2017-02-09			ELECTRICAL SYSTEM ODI Number: 10953701
2021-01-13			EXTERIOR LIGHTING ODI Number: 11387934
2021-01-13			ELECTRICAL SYSTEM \| ENGINE ODI Number: 11387933
2021-01-13			ELECTRICAL SYSTEM \| POWER TRAIN ODI Number: 11387894
2021-01-21			POWER TRAIN ODI Number: 11389184
2021-01-06			POWER TRAIN ODI Number: 11386803
2020-12-16			UNKNOWN OR OTHER ODI Number: 11383829
2017-01-07			SEAT BELTS ODI Number: 10940297
2016-12-22			ELECTRICAL SYSTEM ODI Number: 10937174
2016-12-15			ELECTRICAL SYSTEM ODI Number: 10935509
2020-11-14			ELECTRICAL SYSTEM \| ENGINE \| POWER TRAIN ODI Number: 11374650
2020-10-19			STEERING ODI Number: 11365259
2020-09-17			STEERING ODI Number: 11355556
2020-09-05			STEERING ODI Number: 11353318
2020-08-25			POWER TRAIN ODI Number: 11351085
2020-08-15			UNKNOWN OR OTHER ODI Number: 11349592
2020-08-13			WHEELS ODI Number: 11349125
2020-08-04			STEERING ODI Number: 11343238
2020-08-09			STRUCTURE:BODY ODI Number: 11344223
2020-06-24			ENGINE ODI Number: 11330589
2020-06-25			ELECTRICAL SYSTEM \| EXTERIOR LIGHTING ODI Number: 11330917
2020-07-06			POWER TRAIN ODI Number: 11337618
2020-06-08			ELECTRICAL SYSTEM \| ELECTRICAL SYSTEM:12V/24V/48V BATTERY ODI Number: 11327736
2020-06-12			POWER TRAIN ODI Number: 11328587
2020-06-08			STEERING ODI Number: 11327859
2020-06-07			ELECTRICAL SYSTEM \| ELECTRONIC STABILITY CONTROL \| UNKNOWN OR OTHER ODI Number: 11327668
2020-06-09			ENGINE \| VEHICLE SPEED CONTROL ODI Number: 11328027
2020-06-13			LATCHES/LOCKS/LINKAGES \| STRUCTURE:BODY ODI Number: 11328663
2020-06-12			POWER TRAIN ODI Number: 11328485
2020-05-17			STEERING ODI Number: 11324890
2020-06-04			POWER TRAIN ODI Number: 11327210
2020-03-31			POWER TRAIN ODI Number: 11319871
2020-04-06			UNKNOWN OR OTHER ODI Number: 11320358
2020-04-10			ELECTRICAL SYSTEM \| UNKNOWN OR OTHER ODI Number: 11320730
2020-02-27			UNKNOWN OR OTHER ODI Number: 11311854
2020-02-19			UNKNOWN OR OTHER ODI Number: 11310188
2020-02-14			ELECTRICAL SYSTEM ODI Number: 11309112
2020-02-02			STEERING ODI Number: 11306571
2020-01-23			ELECTRICAL SYSTEM ODI Number: 11301460
2020-01-08			ELECTRICAL SYSTEM ODI Number: 11297874
2019-12-28			STEERING ODI Number: 11291684
2019-12-04			STRUCTURE:BODY ODI Number: 11286846
2019-12-13			STEERING ODI Number: 11288877
2019-11-18			ELECTRICAL SYSTEM ODI Number: 11280792
2019-12-01			STEERING ODI Number: 11283190
2019-11-04			POWER TRAIN ODI Number: 11278035
2019-11-03			ELECTRICAL SYSTEM \| SEATS ODI Number: 11277930
2019-11-08			STRUCTURE:BODY ODI Number: 11278898
2019-11-06			STEERING ODI Number: 11278541
2019-10-21			ELECTRICAL SYSTEM ODI Number: 11269917
2019-08-11			ELECTRICAL SYSTEM \| UNKNOWN OR OTHER ODI Number: 11243162
2019-07-24			STEERING ODI Number: 11234332
2019-10-15			POWER TRAIN ODI Number: 11268707
2019-10-15			ELECTRICAL SYSTEM:12V/24V/48V BATTERY ODI Number: 11267470
2019-09-04			STRUCTURE:BODY ODI Number: 11253152
2019-05-10			POWER TRAIN ODI Number: 11206775
2019-05-21			STEERING ODI Number: 11209015
2019-04-23			POWER TRAIN ODI Number: 11203182
2019-03-30			STEERING ODI Number: 11192649
2019-01-08			POWER TRAIN ODI Number: 11165109
2018-12-12			ELECTRICAL SYSTEM ODI Number: 11161014
2018-12-10			POWER TRAIN ODI Number: 11160591
2018-12-15			FUEL/PROPULSION SYSTEM ODI Number: 11161706
2018-12-15			STEERING ODI Number: 11161703
2018-09-09			ELECTRICAL SYSTEM \| ENGINE \| EXTERIOR LIGHTING ODI Number: 11128325
2018-09-04			SERVICE BRAKES \| UNKNOWN OR OTHER ODI Number: 11124345
2018-08-27			STEERING ODI Number: 11122861
2018-08-27			WHEELS ODI Number: 11122485
2018-04-12			POWER TRAIN ODI Number: 11084739
2019-03-25			ELECTRICAL SYSTEM ODI Number: 11191331
2019-03-03			ELECTRICAL SYSTEM ODI Number: 11183781
2019-02-06			EQUIPMENT ODI Number: 11174867
2018-03-19			POWER TRAIN ODI Number: 11080308
2018-02-16			SERVICE BRAKES \| VEHICLE SPEED CONTROL ODI Number: 11073288
2018-12-03			ENGINE \| POWER TRAIN ODI Number: 11155711
2018-11-19			POWER TRAIN ODI Number: 11152469
2018-11-13			ELECTRICAL SYSTEM ODI Number: 11151173
2018-11-21			STEERING ODI Number: 11153053
2018-11-17			ELECTRICAL SYSTEM ODI Number: 11152213
2018-08-01			STRUCTURE:BODY ODI Number: 11115127
2018-06-21			ELECTRICAL SYSTEM ODI Number: 11103015
2018-01-28			ELECTRICAL SYSTEM ODI Number: 11065533
2018-01-31			POWER TRAIN ODI Number: 11066076
2017-12-26			POWER TRAIN ODI Number: 11056726
2017-12-26			POWER TRAIN ODI Number: 11056667
2018-01-01			FUEL/PROPULSION SYSTEM ODI Number: 11057801
2017-12-18			POWER TRAIN ODI Number: 11055308
2017-12-08			STEERING ODI Number: 11053411
2017-12-01			STEERING ODI Number: 11051670
2017-11-25			ELECTRICAL SYSTEM ODI Number: 11048413
2017-11-06			STEERING ODI Number: 11043928
2017-10-24			POWER TRAIN ODI Number: 11039187
2016-07-13			ELECTRICAL SYSTEM \| ENGINE ODI Number: 10884517
2016-05-24			AIR BAGS ODI Number: 10870968
2016-02-18			SERVICE BRAKES ODI Number: 10836949
2015-07-28			AIR BAGS \| SEAT BELTS ODI Number: 10744169
2015-05-22			ELECTRICAL SYSTEM ODI Number: 10721090
2015-05-08			ELECTRICAL SYSTEM ODI Number: 10715427
2015-04-23			VISIBILITY/WIPER ODI Number: 10712518
2015-04-07			ENGINE \| POWER TRAIN \| SERVICE BRAKES \| VEHICLE SPEED CONTROL ODI Number: 10704268
2015-03-14			ELECTRICAL SYSTEM \| ENGINE ODI Number: 10694302
2015-03-06			AIR BAGS ODI Number: 10692571
2015-02-01			ELECTRICAL SYSTEM ODI Number: 10680352
2015-01-22			SERVICE BRAKES ODI Number: 10678327
2014-12-26			ELECTRICAL SYSTEM \| ENGINE ODI Number: 10668308
2014-11-22			STRUCTURE:BODY:TRUNK LID ODI Number: 10660183
2014-09-03			ELECTRICAL SYSTEM ODI Number: 10630321
2014-07-19			POWER TRAIN ODI Number: 10614714
2014-07-19			AIR BAGS \| STRUCTURE ODI Number: 10614693
2014-06-11			ENGINE \| FUEL SYSTEM, GASOLINE ODI Number: 10597744
2014-06-01			ELECTRICAL SYSTEM ODI Number: 10595419
2014-05-28			ELECTRICAL SYSTEM \| POWER TRAIN ODI Number: 10594601
2014-06-08			ENGINE ODI Number: 10596907
2014-05-11			STEERING ODI Number: 10587639

Is the government investigating the safety of your vehicle? Find out here.

6 Investigations for 2013 FORD C-MAX

In december 2019, the office of defects investigation (odi) opened this investigation based on 235 vehicle owner questionnaires (voqs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (my) 2012-2014 ford fiesta, and 2013-2014 fusion and lincoln mkz. some voqs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. other voqs alleged a similar failure in vehicles not previously recalled. a latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. in response to odi?s investigation, ford has announced three field actions, as discussed below.on march 23, 2020, ford submitted safety recall 20v-177 (ford 20s15), a regional recall campaign to address door latch failures in vehicles not previously recalled under safety recalls 15v-246, 16v-643 and 17v-210. the recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20v-177 for affected states). as a remedy, ford will replace all four door latches free of charge.on august 24, 2020, ford issued a non-safety regional field action (ford 20r01) to address door latch failures on the same model/my vehicles not covered under 20v-177 (i.e., not currently/ever registered in affected states). according to ford, spring tab failure rates for vehicles covered by this action are about half that of the 20v-177 vehicles. under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. details can be found under nhtsa tsb no. 10190990, a copy of which is available in this investigative file available at nhtsa.gov.on june 8, 2020, ford submitted safety recall 20v-331 (ford 20s30) addressing vehicles previously remedied under nhtsa recalls 15v-246, 16v-643 and 17v-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. this recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to ford?s mobile app or website. a dealership inspection option was also available. any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by ford.regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note odi was unable to verify the allegations of door opening). the three odi injuries were all relatively minor. ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.the recalled vehicles include my 2011-2015 ford fiesta, 2013-2016 ford fusion and lincoln mkz, 2015 ford mustang and lincoln mkc, 2013-2015 ford escape and ford c-max, 2012-2015 ford focus and 2014-2016 ford transit connect.ford's actions address odi's concerns at this time. odi will take further action if warranted by new information. the reference (od

Date Opened	Date Closed	Component
2019-12-19	2022-02-07	STRUCTURE:BODY
2019-12-19	2022-02-07	STRUCTURE:BODY:DOOR
2019-12-19	2022-02-07	LATCHES/LOCKS/LINKAGES
2019-12-19	2022-02-07	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2016-01-16	2016-10-29	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2016-01-16	2016-10-29	LATCHES/LOCKS/LINKAGES

Manufacturers tell dealers about repairs for on your car. But they won’t tell you – unless you know to ask. Knowledge is power.

119 Service Alerts for 2013 FORD C-MAX

Date	Description
2022-06-21	980000 UNKNOWN OR OTHER Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-06-21	119811 ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with SYNC screens 8 inc Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-24	110000 ELECTRICAL SYSTEM Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-05-04	100000 POWER TRAIN Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2020-2022 Escape, 2021-2022 Corsair, 2022 Maverick vehicles equipped with HF35/HF45 hybrid transmissions can now be disassembled to repair and clean any contamination that may have been the result Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-04-26	100000 POWER TRAIN Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-21	220000 SEATS This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-21	350000 EQUIPMENT This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2022-03-21	354000 EQUIPMENT:MECHANICAL This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-03-01	010000 STEERING Online automotive service information system for March 2016 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-03-01	110000 ELECTRICAL SYSTEM Online automotive service information system for March 2016 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-03-01	130000 VISIBILITY Online automotive service information system for March 2016 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-03-01	160000 STRUCTURE Online automotive service information system for March 2016 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-03-01	350000 EQUIPMENT Online automotive service information system for March 2016 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-04	980000 UNKNOWN OR OTHER Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-11-04	346000 COMMUNICATION:MANUFACTURER TELEMATICS Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-07-22	220000 SEATS Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	350000 EQUIPMENT Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	356000 EQUIPMENT ADAPTIVE/MOBILITY Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-05-18	100000 POWER TRAIN Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-11-11	162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT SOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. ON 5 DOOR FOCUS(HATCHBACK Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2021-03-10	100000 POWER TRAIN Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever c Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-30	100000 POWER TRAIN Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges includ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-06-30	350000 EQUIPMENT Some 2013-2016 Fusion/MKZ/C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges includ Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-05-18	161100 STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-05-18	220000 SEATS Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-05-29	110000 ELECTRICAL SYSTEM Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a ‘Vehicle Failed To Start’ message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems wil Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-01-10	100000 POWER TRAIN Some 2013-2016 Fusion, MKZ and C-MAX vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-28	060000 ENGINE AND ENGINE COOLING 2013-2018 C-Max, 2013-2020 Fusion Hybrid/MKZ Hybrid vehicles may exhibit a MIL with Diagnostic Trouble Code (DTC) P0340 and/or P0344. This may occur due to excessive moisture build up in the engine oil. Excess moisture occurs when the vehic Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2020-02-28	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL 2013-2018 C-Max, 2013-2020 Fusion Hybrid/MKZ Hybrid vehicles may exhibit a MIL with Diagnostic Trouble Code (DTC) P0340 and/or P0344. This may occur due to excessive moisture build up in the engine oil. Excess moisture occurs when the vehic Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-28	060000 ENGINE AND ENGINE COOLING Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. This may be due to the sealing capability of th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-06-28	100000 POWER TRAIN Some 2013-2017 C-Max/Fusion/MKZ Hybrid/Energi vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P1450, P0456, P0457, P04EE and/or P04EF. This may be due to the sealing capability of th Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-09	130000 VISIBILITY Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-09	132000 VISIBILITY:GLASS, SIDE/REAR Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-26	110000 ELECTRICAL SYSTEM Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the pr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-04-26	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the pr Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-08-07	110000 ELECTRICAL SYSTEM For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-05-10	100000 POWER TRAIN On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/tran Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-24	070000 FUEL SYSTEM, GASOLINE Some 2013-2018 C-MAX, 2013-2019 Fusion Energi, and 2017-2019 Fusion/MKZ Hybrid vehicles may exhibit an illuminated MIL with diagnostic trouble code (DTC) P04B5. This may be due to inadvertent actuation of the fuel door release button by the Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-09-18	110000 ELECTRICAL SYSTEM Some 2013-2017 Fusion Energi and C-Max Energi vehicles may exhibit an illuminated MIL with DTC P0C27 and/or P0C28. Follow the Service Procedure steps to correct the condition. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-04	220000 SEATS Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan loose Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-12-04	350000 EQUIPMENT Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan loose Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-02-06	110000 ELECTRICAL SYSTEM Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U01 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-01-17	350000 EQUIPMENT Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-06	110000 ELECTRICAL SYSTEM 2013 2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop M Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-11-06	350000 EQUIPMENT 2013 2018 C-Max, Fusion, and MKZ Hybrid vehicles using SOBDM-C module connectors do not require electrical/dielectric grease. If used it may induce module communication concerns. Codes present may be U0293 and a P0AA6. The Workshop Shop M Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-02-06	110000 ELECTRICAL SYSTEM Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U01 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2019-02-06	060000 ENGINE (PWS) Some 2013-2019 Fusion/MKZ and 2013-2018 C-Max vehicles with 2.0L HEV/PHEV engine may exhibit multiple drivability or electrical concerns with one or more diagnostic trouble codes, being the most common P26C3, P26CA, P26D0, P2800, P2802, U01 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	110000 ELECTRICAL SYSTEM Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete us Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	350000 EQUIPMENT Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete us Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-07-20	356000 EQUIPMENT ADAPTIVE/MOBILITY Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete us Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-10-31	100000 POWER TRAIN Some 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges i Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-30	350000 EQUIPMENT Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Linco Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-15	110000 ELECTRICAL SYSTEM Some 2012-2017 Focus BEV, 2013-2016 Fusion Energi And 2013-2017 CMAX Energi vehicles equipped with a Telematics Control Unit (TCU) may exhibit inoperative remote features via My Ford Mobile app, discharged battery, incomplete user authoriza Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-05	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the Delphi 120 volt electric vehicle s Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-05	110000 ELECTRICAL SYSTEM Some 2013-2017 C-MAX Energi, 2013-2018 Fusion Energi, 2013-2018 C-MAX/Fusion Hybrid/MKZ Hybrid may exhibit a no start with battery energy control module (BECM) diagnostic trouble code (DTC) P0AE5. For 2015-2017 C-MAX Energi refer to the 201 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-03-29	110000 ELECTRICAL SYSTEM Some 2013-2017 Fusion Energi, 2012-2017 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete us Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-10	353000 EQUIPMENT:ELECTRICAL The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer – Parts a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-10	350000 EQUIPMENT The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer – Parts a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-01-10	353000 EQUIPMENT:ELECTRICAL The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer – Parts a Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2018-02-14	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. 2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No re Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-11-03	160000 STRUCTURE Some 2013-2018 Escape, Focus and C-Max vehicles may exhibit a water stained headliner after the vehicle has experienced a water leak from areas such as the roof opening panel, fixed glass, roof rails and roof ditch mouldings. Follow the pro Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-02-17	113000 ELECTRICAL SYSTEM:STARTER ASSEMBLY SOME 2013-2016 C-MAX ENERGI VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC), ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) WITH BATTERY ENERGY CONTROL MODULE (B Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-08-13	220000 SEATS FORD: 2013-2015 C-MAX AND 2013-2016 ESCAPE EQUIPPED WITH LEATHER SEATING MAY EXPERIENCE CRACKS IN DRIVER FRONT OR PASSENGER SIDE FACING PANEL OR SEAT CUSHION COVER OUTBOARD BOLSTER *CN Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-10-05	113000 ELECTRICAL SYSTEM:STARTER ASSEMBLY SOME 2013-2016 C-MAX PHEV VEHICLES MAY EXHIBIT AN INTERMITTENT STALL/NO CRANK WITH A STOP SAFELY NOW WARNING MESSAGE IN THE INSTRUMENT PANEL CLUSTER (IPC) WITH BATTERY ENERGY CONTROL MODULE (BECM) DTCS U3012,P0B37, AND/OR SECONDARY ON-BOA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-01-09	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. FORD: SOME 2013-2015 FORD C-MAX, 2013-2015 FORD ESCAPE, AND 2012-2014 FORD FOCUS EQUIPPED WITH MY FORD TOUCH MAY BE EXPERIENCING COMPACT DISCS GETTING STUCK WHILE ATTEMPTING TO EJECT OUT THE SYSTEM. *TA Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	060000 ENGINE AND ENGINE COOLING The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	061000 ENGINE AND ENGINE COOLING:ENGINE The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	061120 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	061200 ENGINE AND ENGINE COOLING:ENGINE:DIESEL The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	061320 ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	062300 ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	063110 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV) The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	063130 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE) The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	063140 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	063200 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-21	060000 ENGINE (PWS) The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-30	150000 SEAT BELTS Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatb Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-30	151300 SEAT BELTS:FRONT:RETRACTOR Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatb Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-09-29	106000 POWER TRAIN:AXLE ASSEMBLY 2013-2017 Fusion, MKZ and C-Max Hybrid and Energi vehicles equipped with HF35 eCVT transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. The differe Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-04-13	100000 POWER TRAIN Some 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gea Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-04-13	103000 POWER TRAIN:AUTOMATIC TRANSMISSION Some 2013-2016 Fusion, MKZ and 2013-2016 C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gea Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-08-12	100000 POWER TRAIN SOME 2013-2016 FUSION, MKZ, AND 2013-2015 C-MAX VEHICLES EQUIPPED WITH AN HF35 TRANSMISSION AND BUILT ON OR BEFORE 8/15/2015 MAY EXHIBIT A THUMPING/RUBBING OR GRINDING NOISE COMING FROM THE TRANSMISSION. THE NOISE MAY BE PRESENT IN ALL GEAR Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-04-26	110000 ELECTRICAL SYSTEM Some 2013-2015 C-MAX vehicles may exhibit an illuminated MIL with DTC U1030 after module reprogramming is performed on the powertrain control module (PCM) and built on or before 21-May-2015. ID vehicle and open a new Integrated Diagnostic S Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-04-26	350000 EQUIPMENT Some 2012-13 Focus and 2013 Escape/C-MAX vehicles may have the wrong part in the box for the BCM (base 14A068). The suspect service part number is GV6Z-14A068-G. The wrong part will have an engineering number of GV6T-14A073-GD and it will n Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-01-11	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY THE EV RANGE AFTER FULLY CHARGING A 2012-2016 FOCUS ELECTRIC, 2013-2016 C-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0-19 MILE RANGE FOR 2013-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT IND Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-01	356000 EQUIPMENT ADAPTIVE/MOBILITY FORD: SOME VEHICLES MAY EXHIBIT DIAGNOSTIC TROUBLE CODE (DTC) B1D06:15 AFTER THE REPLACEMENT OF THE BODY CONTROL MODULE (BCM) AND SHOULD BE IGNORED AND NO REPAIRS OR DIAGNOSTICS PERFORM. MODEL 2012-2014 FOCUS, C-MAX, ESCAPE. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-05-05	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) REMOVE WATER OR MOISTURE BEFORE REMOVING THE SOBDMC FUSE COVER Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-05-05	350000 EQUIPMENT REMOVE WATER OR MOISTURE BEFORE REMOVING THE SOBDMC FUSE COVER Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-12-05	350000 EQUIPMENT CERTAIN 2015 MODEL YEAR MKC AND MKZ VEHICLES EQUIPPED WITH THE RESERVE EQUIPMENT GROUP, AND CERTAIN 2012-2016 FOCUS ELECTRIC, C-MAX ENERGI, AND FUSION ENERGI VEHICLES – EMBEDDED MODEM REPLACEMENT. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-04-11	103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) FORD/LINCOLN: WHEN CAUSE OF ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL) HAS BEEN REPAIRED, DIAGNOSTIC TROUBLE CODE (DTC) P06B8, IN POWERTRAIN CONTROL MODULE, WILL NOT BE CLEARED. MODEL 2013 C-MAX, FUSION, MKZ. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-04-10	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER FORD: WHEN VEHICLE IS TRAVELING 65 KM/H OR BELOW, THERE IS AN AIR CONDITION (A/C)COMPRESSOR NOISE, INSIDE OF VEHICLE CABIN. MODEL 2013-2014 C-MAX. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-04-09	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL FORD: THE INSTRUMENT PANEL WILL ILLUMINATE, ON SOME HYBRID/ENERGI VEHICLES, SERVICE ENGINE SOON LIGHT OR WRENCH LAMP ICON. MODEL 2013-2014 C-MAX. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-04-08	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL FORD: IN MESSAGE CENTER, A FALSE LIFTGATE AJAR WARNING INDICATOR, MAY ILLUMINATE. MODEL 2013-2014 C-MAX. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2017-03-14	355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL SOME 2013-2017 C-MAX/FUSION ENERGI AND 2017 C-MAX/FUSION/MKZ HYBRID VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODE (DTC) P04B5. THIS MAY BE DUE TO INADVERTENT ACTUATION OF THE FUEL DOOR RELEASE BUTTON BY THE CUSTOMER W Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-05-01	111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY LINCOLN/FORD: AN INVESTIGATION BY ENGINEERS IS BEING DONE DUE TO DISCHARGE FROM 12 VOLT BATTERY AND INSPECTIONS OF WATER PUMP CONNECTORS FOR CORROSION OR DAMAGE. MODEL 2013-2014 C-MAX, FUSION HYBRID, MKZ HYBRID. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-05-01	350000 EQUIPMENT FORD/LINCOLN: ON SOME VEHICLES, AFTER MODULE PROGRAMMING PROCEDURE OR OTHER ROUTINE SERVICE HAS BEEN PERFORMED, THE MALFUNCTION INDICATOR LAMP WOULD ILLUMINATE DUE TO VARIOUS RESETS OF MODULES. MODEL 2013-16 FUSION, MKZ, 2013-15 C-MAX, 20 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-05-01	118000 ELECTRICAL SYSTEM:SOFTWARE FORD/LINCOLN: ON SOME VEHICLES, AFTER MODULE PROGRAMMING PROCEDURE OR OTHER ROUTINE SERVICE HAS BEEN PERFORMED, THE MALFUNCTION INDICATOR LAMP WOULD ILLUMINATE DUE TO VARIOUS RESETS OF MODULES. MODEL 2013-16 FUSION, MKZ, 2013-15 C-MAX, 20 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-09-24	103000 POWER TRAIN:AUTOMATIC TRANSMISSION FORD/LINCOLN: NOISES COMING FROM TRANSMISSION LIKE GRINDING, RUBBING THUMPING AND PRESENT IN GEAR RANGES WHEN VEHICLE IS MOVING AND NOT PARK OR STATIONARY. MODEL 2013-C-MAX, FUSION, MKZ. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-09-01	353000 EQUIPMENT:ELECTRICAL FORD: CLOCK FAILS TO BE SET UNLESS FRONT CONTROL DISPLAY INTERFACE MODULE FCDIM) HAS DATE SET FIRST AND THEN TIME. MODEL 2013-2015 C-MAX, 2014-2015 ESCAPE, 2014 FOCUS. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-05-13	118000 ELECTRICAL SYSTEM:SOFTWARE SIRI EYES FREE FUNCTIONAL ISSUES USING BLUETOOTH AND APPLE IOS 9.2 AND 9.2.1 Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-11-17	010000 STEERING SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2016-11-11	162620 STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE SOME 2013-2017 FOCUS/C-MAX VEHICLES EXHIBIT A FRAYED/CUT SHORT APPEARANCE AT THE FRONT EDGE OF THE HEADLINER NEAR THE WINDSHIELD. THIS IS A NORMAL CHARACTERISTIC OF THE HEADLINER AND NO REPAIRS SHOULD BE ATTEMPTED. ON 5 DOOR FOCUS(HATCHBACK Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-06-01	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. SUMMARY TO BE PROVIDED ON A FUTURE DATE. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-06-01	060000 ENGINE (PWS) SUMMARY TO BE PROVIDED ON A FUTURE DATE. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-06-01	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. SUMMARY TO BE PROVIDED ON A FUTURE DATE. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2015-07-01	133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROO Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-01	062200 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-03-01	357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-04-25	103000 POWER TRAIN:AUTOMATIC TRANSMISSION FORD/LINCOLN: DUE TO AN ADHERENCE FAILURE OF RTV SEALANT, THERE IS A TRANSMISSION FLUID LEAKAGE, IN SOME VEHICLES, FROM DAMPER HOUSING TO TRANSMISSION CASE JOINT. MODEL 2013 C-MAX, 2013-14 FUSION, MKZ. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-02-01	117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL FORD: WHEN THE OIL MAINTENANCE ON, IN DISPLAY MESSAGE CENTER, VEHICLE GAS ENGINE CONTINUOUSLY RUN AND ELECTRIC ONLY OPERATION IS NOT AVAILABLE, AND NOT BE CONFUSED WITH OIL CHANGE MONITOR. 2013-2014 C-MAX, FUSION ENERGI. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-04-23	171100 LATCHES/LOCKS/LINKAGES:DOORS:LATCH FORD: THE FRONT DOOR (LEFT OR RIGHT) FAILS TO OPERATE DUE TO AN INTERMITTENT IA SMART UNLOCK FUNCTION. MODEL 2012-2014 FOCUS, C-MAX, ESCAPE. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")
2014-05-01	353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. FORD: WHEN CHANGING STATIONS ON RADIO, THE DISPLAY SCREEN, INTERMITTENTLY, FAILS TO REFLECT STATION CHANGE AND EVENTUALLY DISPLAY CORRECT FREQUENCY OR CHANNEL FEW MINUTES LATER. MODEL 2013-2014 C-MAX. *PE Click to view a copy of the full alert on NHTSA's website (select "Manufacturer Communication")

2013 FORD C-MAX

9 Recalls for 2013 FORD C-MAX

3 Complaints sent to the Center for Auto Safety for 2013 FORD C-MAX

135 Complaints submitted to NHTSA for 2013 FORD C-MAX

6 Investigations for 2013 FORD C-MAX

119 Service Alerts for 2013 FORD C-MAX

2013 FORD C-MAX

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2013 FORD C-MAX

9 Recalls for 2013 FORD C-MAX

3 Complaints sent to the Center for Auto Safety for 2013 FORD C-MAX

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135 Complaints submitted to NHTSA for 2013 FORD C-MAX

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