2012 JEEP Grand Cherokee

Rockers / lifters failure causing grinding on camshaft, left cylinder head failure, metal shavings in oil.
Chrysler knowingly put faulty rockers & lifters in these pentastar engines causing premature wear on engine. Did not notify consumers of this problem, they’ve been sued several times over it but still will not cover the repair cost to my grand Cherokee. This car should last much longer than it has.

good morning: we purchased this vehicle as a second owner ,,,9/24/14,,,52427 miles,,,overall we have been very happy with this car,,It drives extremely well on the hiway only a few little small electrical issues with the heater and heated seats,,,HOWEVER what happened last night was extremely dangerous,,, and life threatening
only about a mile from our house on a very dark night,,, along a narrow 2 lane road with guard rail on both sides,,,, totally with warning ,,, all the lights,,dash lights,,,heater,,,headlights,,, everything electrical started flashing ,,very rapidly,,then in 2,3 or 4 seconds the engine stalled ,, and we coasted to a stop very quickly as the road was up hill,,,the electrical system was still flashing rapidly,, that only lasted about 3 minutes or so ,, as we exited the vehicle,, in the pitch black,, to get on the other side of the guard rail,,then the vehicle was completely dead and dark,,, with all the relays under the hood still clicking like crazy,, with traffic many times almost hitting us.. between traffic I opened the hood having pulled the release lever upon exiting,,being a Heavy Equipment eq. mechanic for 50 years,,, I attached my jump pack to the battery lug ,, it read 12.2 volts,, I turned It on voltage increased to about 12.4,, with no change,, all relays clicking like mad,, I knew at that point just call the tow truck,,, it took about 15 minutes for him to arrive,, knowing the area he sent his large ramp truck with massive bright lights ,,,,why the car didn’t get rear ended,,, was only luck,,, THERE NEEDS TO BE SOME TYPE OF ,,,LIMP,,,MODE TO ALLOW FOR A SHORT DISTANCE OF TRAVEL TO AVOID A CATASTROPHE,,,

Car does not start and just stalls at other times, once on the highway then will start back up after numerous attempts. Cranks but does not start. If i wiggle the fuel pump relay, it sometimes helps it start.

Fuel Pump (in the TIPM). We started by having the battery periodically going dead starting in 2017. We then realized we could hear the fuel pump still running after the engine turned off. We would drive a little ways and park again and the fuel pump would be off. Also knew this was is what was draining the battery. Our local Jeep dealership in Napa CA does not have the parts to fix this problem. We are really getting annoyed dealing with this problem. Also not to mention we have 3 other recalls on this 2012 Jeep Grand Cherokee, (alternator diode thermal fatigue / brake booster / sun visor wiring ) There is 46,000 miles on the Jeep.

Car accelerated on its own in reverse, shooting across road and hit tree. Unintended acceleration. Significant damage. Minor injury. This is real. I see the complaint you filed and the denial by the NHTSA. I disagree on their conclusion based on this incident. Please pursue this again.

When vehicle was purchased had stalling issue. Nothing cpuld be done since it never happened in the shop. Recall of fuel pump done and this did not fix the issue. Now finally it happened at the repair shop and we were told the TIPM needs go be replaced

Jeep suddenly stalls while driving with no warning. Loss of Power Steering. Happens at multiple speeds ranging from 15 mph to 60 mph. This issue reoccurs as often as every other week.

Sorry if this is a repeat. I\'ve searched and searched and couldn\'t find any info that pertains to my situation. I have a 2012 Altitude. Sometimes when I am driving the engine will cut out. There are no warnings, no glitches in the electrical components or anything. The only way I know the engine cuts out is that there is no response from the gas pedal and I lose power steering.

I have to shift into neutral, ease on the brake, press the start button, and then when it restarts I shift it back into Drive and pick up where I left off. Doing all of that on an on/off ramp at speed in pretty scary without power steering and traffic barreling down on me.

Like I said, there are no glitches in the lights or anything. No Codes or engine lights or anything. I bought it in Sept 2016 and its been in the shop about 9 times. They cant even get the problem to happen, let alone fix it.

I emailed the Jeep and Fiat CEOs for a paper trail in case i got into a wreck- wanted to cover my ***- and they responded. They said they\'d pay for my rental car every time i brought my jeep in for service on this issue. So that has limited me to bringing it into the dealer. They are giving me a number to allow me to purchase a new Jeep at employee cost, but, considering I bought a 2012 in 2016, I can\'t afford a 2017 model. I\'d have to sacrafice a LOT of my current options to try to find a vehicle priced to maintain my current payments.

I\'ve checked car fax and the car was maintained VERY WELL. All recalls were taken care of-including a fuel pump recall.

This has happened from all speeds. It happened to me while driving around 70mph, 30mph, and even after i came to a red light, and the light turned green, i pressed the gas and got nothing…

The only thing that i have noticed, and i\'m not even sure i really noticed this, but if i\'m driving hard, and go from fast to slow quickly, but not slamming on my brakes, kind of like flying down the street and then the light turns so you gotta come to a stop soon. i hope that makes sense. I\'m not even sure this has anything to do with it.

I have aftermarket HIDs installed (DDM Tuning with Canbus plus or whatever it is) However, It\'s happened day or night, lights on and lights off.

I\'m not sure what to do. I love my Jeep but I cant risk myself or my family\'s safety! I\'m so damn frustrated.

Has this happened to anyone? Does anyone know how to fix it?
If it has happened to you, was it fixed? What was your issue?

Please help on this.

Thanks a million

Eddie

Vehicle stalled at low speed turning to right to enter a gas station. No steering or brakes. Car rolled to stop. Grateful was just parking lot. If had been more into the turn in which was not completed as car loss power while in turn I would have struck gas pumps or other vehicle.

TIPM failure noted with lights not working

My power door locks stopped working. I made an appointment to have it repaired and the day I was going to drive my JGC to the dealer, all hell broke loose. Park assist stopped working, anti skid and 4 wheel drive also indicated errors. But worse, I could not move the shifting arm out of park. I had to have it dragged out of my garage by a local towing service. The dealer said it was a faulty TIPM and had to be replaced. Once it is replaced, they can check on the power door lock issue. I\'ve read the this is a pretty common problem for the 2012 JGC. In fact, it must be because the dealer said that he probably wouldn\'t be able to get a replacement part for at least a month. Come on Chrysler, you have a defect, step up and take responsibility or you\'ll see the last of me as a consumer.

Car won\'t start. Researching online, it seems like it is a faulty TI p.m. and fuel pump relay. I\'ve had all kinds of other minor issues with this car, but this seems to be a big one. I do want to document my complaint

Jeep totally died as I was driving it in February 2016. Dashboard and jeep started going crazy and engine died as I was pulling into gas station, blocking the entrance/exit. Replaced TIPM on my 3 year old Jeep. Then in October 2016, 8 months later – same thing happened. Dashboard and everything electrical started going insane – wipers going on and off, then it totally died in middle of intersection. It was dark and my hazards didn\'t even work! Couldn\'t put it in neutral and push it, totally dead. Dealer said it was battery. I said no, its the TIPM again. They disagree and replace the battery for $500. Right after I leave dealership, battery light comes on. Now they say its the alternator. I said no, its the TIPM. I get alternator replaced but same thing happens, because its not the alternator, its the TIPM!!!!! AGAIN!!!! Jeep fixed it under warranty of first TIPM, but I had to pay over $1000 for battery and alternator I didn\'t need. And the Jeep dies on you wherever you are. You don\'t even have time to pull over somewhere safe. Obviously there is a HUGE Problem with the TIPM and Jeep doesn\'t want to hear it. It just dies! And I couldn\'t even put my hazards on with my daughter in the Jeep.

My 2012 Jeep Grand Cherokee keeps stalling while driving. It has happened 4 times in the past 6 months. Every time U have brought it to the Jeep dealership and they can\'t find the problem since no code is generated.

Problem stared approximately 2 weeks ago. The rear hatch on the vehicle would not unlock. Once I started the vehicle and drove it would eventually begin working again. Its beginning to happen more frequently and now the passenger and drivers door(s) are affected. I noticed in many Jeep forums that a strong possibility exists that the TIPM is bad. I\'ve already had my vehicle in for the TIPM recall for the fuel pump. I didn\'t have any issues before the recall but now I\'m noticing more \"glitchy\" electrical issues starting to pop up.

Vehicle stall while running, lost all control over the vehicle. dealer don\'t found the problem. super scared of driving the vehicle. Dealer did a recall for fuel relay to fix the problem, IT DID NOT FIX THE PROBLEM AT ALL.

A year ago I called my dealership about my car not starting just weeks after completing a major (normal) service. After complaining to the dealership and jeep directly, I had my jeep towed and they agreed to fix the fuel pump (a recall that had recently come out, but not yet on my specific jeep). The fix seemed to work for a few months, but then began happening again, only now I can sometimes start the jeep after waiting awhile. less than 2 months ago when my jeep wouldn’t start again, I called scheduled an appointment to have it fixed again, along with an oil change. When I picked up my jeep, I learned that the fix was not done. The mechanic noted that it had already been done. I complained to the cashiers that the jeep not starting was the main reason I brought the jeep in. I asked to speak to someone, but they couldn’t find my service adviser. I asked them to have him call me. He never called. I left several messages and I’ve sent emails to the supervisor, and no return calls. Now I have a new problem in addition to the jeep not always starting, I have a significant water sloshing noise coming from the passenger side.

TIPM

on multiple occasions i was unable to start the jeep and on multiple occasions my engine shut off at speed almost casuing a crash

In the last 2 days, my 2012 Grand Cherokee has shut off while driving twice. On 10/29/2015 exiting the highway with my 2 year old daughter. The second time was the following day 10/30/2015 with my wife driving by herself.

I have had the vehicle for about 30 days. I purchased it from the dealership.

The vehicle shut off. There were no warning lights. The radio and lights all still worked. I had to coast to the side with no brakes, no power steering. Once stopped I could put it in park and start it again without issue.

CONTINUOUS DELAY IN STARTING OF ENGINE. ENGINE BEGINS TO TURN OVER AND CONTINUES TO TURN, BUT NOT START. HAS TO BE SHUT OFF TO DO A RESTART

See failures

I got recall notice in April 2015. Parts are not available and it has been over 3 months. Car does not always start

The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
Consequence: A vehicle stall increases the risk of a crash.

1. My wife was driving and the car completely shut down with no control (this was the main concern).
2. Had problems starting the vehicle it would usually start after 5,6,7 times trying to turn it over but also drained the battery a couple times and had to jump and replaced battery which didn’t solve the problem.

Jeep did end up putting in a temporary part before the recall and it seems to have solved the problem for now.

Contacted McMullans Motors Hattiesburg, MS Jeep Dealership on May 19 2015 about TIPM Recall. Was told by Service Department that TIPM replacement part was on back order. Wife was driving 2012 Jeep Grand Cherokee in April 2015 and engine stalled and she had loss of power. Thank god she did not have a serious accident. Chrysler corporation knew this TIPM was defected when they manufactured this 2012 Jeep, but they continue to put defected part in said 2012 Jeep. This is the (4) th recall I have had to deal with Brake Booster, Air Bags, Sunvisor electrical short and now TIPM Recall. I have had enough of lies and run arounds with Chrysler. I will seek legal advice.

The vehicle has been recalled for a fuel pump relay in the tipm module. Chrysler says the have no fix yet and do not know when it can be repaired. Until then we are unable to use our vehicle

fire in roof/exact location passenger side/ where sun visor goes into roof. insurance appears to leaning to totaling Jeep. just happened last week. According to information on Google there are three previous reports of fire identical to one I had. Any help or info would be much appreciated.

Sincerely
Stan

Vehicle will not turn over or start. Just keeps trying to start. I bought this vehicle used from Coral Spring Audi with 26,500 miles and the dealership never disclosed that there were SIX recalls on this particular vehicle when I purchased it last month.

Chrysler told me that they had no TIPM parts available at this time, but to call my local Jeep dealership for the other two repairs. I asked about an ETA of the parts and she said they had none. Jeep in Delray Beach informed me of the three recalls you mentioned. They said they could perform both the sun visor and brake recall as they had the parts in stock, but not the TIPM recall because they didnt have the wire required to fix the problem at this time. They told me I had to leave my Jeep for the day and would not provide a courtesy rental. They actually said there are no parts available for the TIPM. My two repairs are scheduled for Wednesday. I will have to reschedule another day when and if the TIPM becomes available.

Car was brought into dealer on 3/24/15 for safety recalls and stalling issues (occurred roughly 4 times until that point). Was charged for new key fob batteries to fix the issue. On 5/4/15 car was brought back for continuous and more frequent stalling (8 times since 3/24/15) and I noticed that on one occasion the car would not accelerate (long delay) then suddenly reacted. Was told by the dealer that one of the key fobs showed a low battery (both key fob batteries were replaced on 3/24/15). They advised that although my vehicle was under the Tpim recall, there were no parts and they couldn’t do anything. They advised I call headquarters. Headquarters advised that they would get my email address and have someone contact me when parts would be ready which could be a few weeks or months. I have asked for escalation and was told someone would contact me in 1-2 business days to get more information for my case. Meanwhile my car is still at the dealer and they are not offering a free loaner or any remedy not even a temporary remedy at this point. Jeep has about 61,000 miles at this point.

Car sporadically does not start. Car sporadically goes into long stuck crank when starting.

The engine sporadically will not start, it seems to turn over but does not start. This will resolve itself with a random amount of time. I have taken it to a mechanic when it first occurred and they were unable to reproduce the problem. TIPM failure.

Failed TIPM at 42K miles, was told I need to replace it costing me about $1500. Car turns off while I am driving, so my hands are tied in this one-obviously for safety reasons.

Catalytic Converter failed. The cost was covered under my warranty.

Lights keep burning out. Not just burning, but the bulb bursts or explodes. Ive had to replace both tail lights, a head light and a fog light.

My car is currently in the shop for about a week now. I experienced 2 startup failures. Recently, my car experienced a full meltdown. My key battery light, seat beat light and other lights on the dashboard started going haywire all while I was driving on the highway. Finally, all the dashboard lights started flashing and blinking before my car came to a complete stop. Im just grateful that I made it to the emergency lane before it completely stopped. It was very close. The dealership first told me that it my battery. Then they explained that it could be my alternator. Theyve had my car for a week now. I really dont think they know whats wrong with it.

After owning my 2012 Jeep Grand Cherokee for only 1 single day, I was unable to start it after 6-7 push start attempts with the brake pedal properly pressed down. After putting it in neutral and pulling it to the side of a hill,I put the vehicle back into park and once again tried and it started up. Based on research online it looks as though this is identical to the recall for 2011 JGCs and the defective TIPM (Totally Integrated Power Module) needing to be replaced. The alternator recall (P60) for 2012 JGCs is not yet available and could also be a factor to this intermittent start issue.

I recently purchased a used 12 Grand Cherokee from Starling Chevrolet Buick in St. Cloud, Fl. I did a ton of research and had been looking for this particular Jeep for many months. Our Jeep is in immaculate condition and the car fax listed only two minor recalls, the Sun Visor wiring and a brake component; nothing else. I drove it off the lot a 35 days ago and back home and no problems whatsoever.

About 14 days ago my Jeep randomly stalled while I was taking a left turn in front of another vehicle (at a safe distance). Thankfully I was able to pull off the side of the road (no power steering) and come to a complete stop, put jeep in park, and started again. I was completely baffled why it did this and took it in for service under my 3 year extended warranty. My dealer was unable to get any error or warning sign on the Diagnostic test and could not find any problem whatsoever. My Jeep has stalled 2 other times while driving and each time I took it back and the same thing, it would not stall on the mechanic and no check engine light.

I was lucky to talk to the previous owner tonight and he explained that he had the TIPM replaced 2 TIMES, yes 2 TIMES in this jeep and after the 2nd time the Jeep kept stalling on him. The first time was at 36K and second around 45K, I am currently at 58K. He said it was extremely unsafe to drive, especially with 2 young children. My wife and I are terrified that we purchased a lemon without having any knowledge about this at all. The car fax did not show this information, my Jeep dealer showed me all the warranty history through Chrysler and they sincerely want to help us. However, if the faulty TIPM will not even show a check engine light, then how do they warranty a part? They cant (or refuse) and that is the lawsuit. The previous owner said he had to fight until he couldnt fight anymore to get his dealer to replace the TIPM and it still failed after the fact and is now failing on me.

What can I do?

Thank you,
Ashton Howard

After waiting two months + for brake recall parts, I was called by my dealer and the repair completed. For the next five days my son drove the car with no issues.
Then I drove it on a 90 mile trip – no issues. Valet drove my car up to me, stopped, put it in park, kept engine running. I hopped in, shifted and drove.
Complete brake failure. No amount of effort was going to move the brake pedal.
I coasted then stopped using emergency brake and was towed. Tow operator commented that brakes would work fine IN REVERSE, but completely locked up in forward.
Service manager explained to me that the recall is a two part. Short version of what he told me is that for approximately every ten he does the first repair (a plastic shield over the booster) to, he’ll get four back for the second which is a complete booster replacement. He also advised that even though the explanation is that water gets into the brake booster and freezes, that he has taken in same issues during summer weather.
My only question: How many other test pilots are out there with first repair only?

The left head had to be replaced on the V-6 pentastar engine. After reading about this problem on the internet it appears that this is a common problem. I have read that this was only suppose to affect a small percentage of these engines according to Chrysler. I was wondering if you could look into this as it appears there are several more vehicles being diagnosed with this problem. The suspension problem was the rear struts had to be replaced due to being to weak.

The engine turns over but will not start. Eventually, in ten minutes or so, it will start. The dealership says they have no idea what the problem is and can’t fix it. Upon very little personal investigation, I found that Chrysler does know about this problem and it is probably a tipm issue. Apparently, they don’t have enough parts or do not want to spend the money to fix the problem.

My 2012 Jeep Grand Cherokee would start with the remote start and after one minute shut off. The push button start would not work, the key needed to be tried multiple times, it would not even turn over, just spuddered, could not start it or stop it until IT WAS READY TO START. The dealership told me this was unsafe to drive and needed replaced ASAP.

After it did start I noticed the picture I had on the screen was gone. It was gone iff the hard drive and the default picture was up.

My 2012 Jeep Grand Cherokee Laredo began running hot and I brought it to the dealership for them to advise me that the TIPUM needs to be replaced. I contact Chrysler and they advise me that there is not a recall at this time on my year model and it is only on the 2011. I do not feel like it is right that I have to pay $1200 to have a defective part replaced when it was at no fault of my own. I have had multiple recalls on my vehicle and every time I contact the dealership for repair they do not have the parts to fix it. I am weary about transporting my family in the vehicle because it dangerous. Please follow up on this issue and give consumers justice with these major car companies and their defective products. Thank you.

I first took my jeep in for the 4 serve drive light a month after buying it, they updated the PCM and sent me on my way. The light came right back on. I took it to a shop that tried to get it off but told me to take it back to the dealer. I took it to Automotive master this time because I was having trouble starting the vehicle and incurred 1600$ in repairs. Recently I took it back to the original place for the same issues and now they are saying it is the TIPM which will cost 1100$. I have had 4 rental cars, and am currently looking to trade out of this vehicle but I will take a big hit considering the car has numerous issues.

I received a recall notice on my Jeep in June 2014. I contacted the dealership ( Griffith Hub) in June and I was told it would be taken care of as soon as the parts came in. I called them today and was told that the manufacturer of the car, Chrysler was withholding parts orders with an average of 15 days between orders to dealerships so they wouldn’t stock pile the repair parts. I was told there were about 200 people on the waiting list and that we were approximately 65 to 70 down on the list which was first come first served only. With that being the case it will be 1050 days before the parts may come in to repair the vehicle brakes. After having gone through two of Wisconsin’s worst winters already with this vehicle, I expressed my concerns to the dealership and was told there was nothing they could do. I contracted the National Highway Traffic Safety Administration and was told contact the manufacturer. I Contacted Chryslers main offices and they took the complaint and I was again told there was nothing they could do. I plan on contacting my State Attorney General’s office along with the Federal Trade commission to report this problem. It looks like Chrysler would rather pay out for injury and death claims for brake related accidents then taking care of the brakes on the cars that they sold for over $30,000 each. That’s great business management. I will go as far as I am able to remedy this outrageous situation and get the parts needed to fix this problem. My hope is that there will not be any brake related accidents for any consumer before the repairs are made.

My car makes a terrible noise on suspension, first started on the back of the car, I`ve send it to a local Jeep dealer to repair it on warranty and after 4 visits they change my shock absorbers (Rear), right after that, the noise disappeared for a couple of days and return again, I went again to the dealer, they refused to change it again and set up a meeting with Jeep Local Warranty manager in Puerto Rico, Mr. Lucas Figueroa, Mr. Figueroa drove the car along with me, heard the noise and said, there was nothing they could do, because this was a problem with all jeep cars from that year and there was no way to fix it (it might have a recall someday) but I should keep it that way since there were no risk. Then he authorized (after I insist) to change it again the shock absorbers (Rear), this time the noise was gone for 2 weeks and came back again. The noise returned again louder, it seems my front and back wheels are loose and I hear a noise on the front of the car (and felt on the steering wheel like something is loose) every time I hit the brakes. On April-2014 I called again Mr. Lucas Figueroa and explain all that is happening, he then set up another service on Chrysler 65 (Autogrupo) Puerto Rico and on 04/21/2014 Mr. Yamill Langa took the car for repair and said they changed again the shock absorbers (Rear) for the third time and also changed another piece to fix the front noise. Again for 2 weeks the rear noise disappeared and now returned louder and also on the front of the car makes a snap noise every time I start the car and sometimes when I make turns (left and right). My warranty expires on 28/feb/2015 and it seems Chrysler/Jeep is just pushing it until I hit this date and no longer be responsible for the repair.
I`m afraid for my family`s security since we use this car on daily basis on freeways here in PR for our commute.
I`ve been trying to fix it thought your local dealer here In Puerto Rico (Chrysler 65), send my car there many and many times with no solution. I called Mr. Lucas last week told him about the noise that still keeps bothering me and he said again there is nothing else they could do.

Can’t get in for a week. Car won’t start at times or keeps turning over like the switch is stuck. TIPM.

Brakes, 12/2013, Brakes failed completely, took to Chrysler, Jeep dealer were car was bought and is maintained,cause found – Brake Booster and Master Cylinder Faulty . Paid $705.37 to get it fixed, researched on line found info. regarding recalls for the same problems, contacted Chrysler Case No.24885879, told not the same, even though recall states, as well as Chrysler Jeep Dealer, that the problem with loss of brakes do to faulty Brake Booster and Master Cylinder. I have as of 5/2014 not received a recall notice. I had to have the car repaired at time of brake failure as that is my means of transportation in order to make a living , of which $705.37 I could not afford to spend.
Same vehicle August of 2013, Driving on Highway at 60 MPH and transmission shift into 1st. down to about 5 MPH and will not accelerate, it was a very terrifying experience. Vehicle brought to same Chrysler Jeep Dealer, problem diagnosed as faulty Solenoid-Transmission & Transduce-Pressure Sensor along with nine other parts. Fortunately it was covered under the warranty. I have lost all trust in Chrysler Jeep products and there ability to stand behind there products.

We’ve been having major issues with our car not always starting.

Total Integrated Power Module needed to be replaced

Defective TIPMs caused my car to stall and could not be restarted.

Car caught on fire while backing into driveway with boat on trailer.

ith a brand new Jeep with smoke filtering out of its hood. After calling 911, I called Jeep Roadside Assistance only to be told that they were having computer problems and would get back to me when they could. I have yet to receive a call back from Jeeps roadside assistance. Clearly, they were not concerned about my situation.
I was fortunate that my husband was able to get to me from work, over thirty miles and a bridge away, before anyone else responded. He drove the Grand Cherokee to Jeep of Paramus, just a few miles away, with me and my toddler following behind. When we arrived, the car was once again overheating the dashboard alarms had moved to high and a fume of smoke was coming out of the hood. The dealership was completely indifferent to our situation. They informed us that due to construction, the service center had moved across the street and we would have to take the car there ourselves. They were telling us to get back into a smoking car and drive it over there ourselves. We refused and told them we were not getting back in the Grand Cherokee until they identified and fixed the problem. They agreed to move it themselves and we left.
We called service to check on the issue 3 hours after we dropped off the car only to be told they had no answers. The service department did call back before the end of the business day that day to tell us the car was fine – they could find no issue and weren’t sure why it overheated. We told them that they needed to do further testing and we were not picking up the car until they identified why a brand new car overheated and the problem was corrected.
The next day, we heard nothing, again, and called ourselves at approximately 2:30pm. After several attempts at calling service with no answer, we called sales at Jeep and could not get our sales associate or a sales manager or any personnel at Jeep of Paramus on the phone. We then called over to Hyundai (where the Grand Cherokee was being serviced) and spoke to a sales manager there. He stated that the car was ready and wasnt sure why nobody called us. In addition, he said service was closed and we could not pick up the vehicle until Monday but after we expressed our displeasure he offered to leave the keys with the sales office so we could pick it up that same day. The sales manager at Hyundai was unaware of the fix since there was no written explanation provided, however he reached out to one of the techs who said the problem was with the fan and the computer required an update but gave no real answer as to what happened.
On the following Monday, we received a call telling us that our car was ready – the car we had picked up two days earlier. When we inquired about the problem, we were told that it was a “computer issue, it was reset and it’s fine”. The receipt we received from Jeep service states no trouble found. Again, we were given a vague answer as to the problem, a different answer than we received on Saturday and a different response than we received in writing. In an attempt to retain some faith in the brand, we took them on their word that the car was safe to drive and hoped the problems were behind us. Big mistake on our part and a lesson learned. Do not trust Jeep moving forward.
On Saturday August 4th, we took the Jeep to the service department at Jeep of Nanuet for an inspection (because we bought the car out of state this was a necessary step we discovered through research – not because anyone at Jeep explained it to us). After looking at the car, Jeep of Nanuet informed us that the car failed the inspection as it was leaking coolant fluid – to the point that the fluid sprayed all over the engine inside the hood. They had to hold the car until at least Monday so that they could repair the problem and pass it through inspection.
Today, Monday August 6th, we called to check on the car. We spoke to John in service who first told us that the issue that Jeep of Paramus could not or did not identify was a safety clamp that should have been removed when the car was prepped for us. He could not understand how Jeep of Paramus was not able to identify the issue if they ran the proper tests or even just looked under the hood. In addition, this issue caused our vehicle to begin leaking coolant fluid which led to the overheating and sprayed all over the engine and everything else inside the hood. John at Jeep of Nanuet also told us that as they were working on our vehicle, the service department cracked the front windshield and they would need to keep the car longer in order to fix it. We have not been offered and provided a rental or courtesy car during this horrible Jeep experience and left without our own transportation. We do not have to remind you that we are paying a monthly fee to keep this brand new Jeep, littered with issues, sitting in your service department
Needless to say, at this point we are horrified with our Jeep experience. In a thirty day span, we have gone from being told that our smoking car was fine, to a fan problem to a computer reset to a failed inspection and now a broken windshield. It has become incredibly obvious that Jeep of Paramus didn’t respect the urgency of the emergency we were originally nor did not properly address the problem. Clearly, they did not properly assess the car after it first overheated if they even looked at it at all. We feel that Jeep of Paramus did nothing but give us a vague answer to send us on our way, which in turn, put us back in a car that was unsafe. What started as a major problem has quickly become a true nightmare and an incredibly negative reflection of your organization.
Throughout this ordeal, we reached out to the Sales Department of Jeep of Paramus for assistance feeling that they held some responsibility for such a new car. We were explicitly told by the manager that they “just sell us the car, its a Jeep issue and now we have to deal with service”. So at the end of the day, it has become incredibly apparent that no one really cares – not service, not sales, and certainly not Jeep Roadside Assistance who still has not returned our call.
We cannot begin to express how scary this experience has been. To be left with a 19-month-old child on the side of a major highway in the pouring rain for any period of time is nothing short of traumatic and unsafe. What has transpired since that day is simply unreal. In the end, we were lucky that this month-long experience didnt leave us with any injuries. We are one month into a 39 month lease and utterly disappointed with our entire Jeep experience. We have not, at any point, felt the quality customer service and care with which you wish your brand to be known. We are regretful that we left a reputable Jeep competitor with whom we had nothing but top quality service with. Please note that we have contacted Jeep Customer Service and been given case# 22496110. As aforementioned, it is our expectation that we will be contacted by Jeep Corporate Offices and that swift action will be taken to rectify this situation. Unless Jeep is offering a different vehicle that is safe and without defect, we are requesting Jeep purchase back this vehicle and let us out of our lease.
On August 8th, we picked up the car from Jeep of Nanuet . The person at service could not locate our car and told us to go search for it in the lot. Upon finding the car, we inspected it ourselves. There was still blue tape on the windshield, a roll of blue tape found in the car and the engine was still covered in coolant. It is apparent that the job was not completed to the fullest extent. Therefore, we have returned the car to Jeep of Nanuet. This entire experience is unacceptable. We are horrified by the absolute negligence demonstrated by Jeep and require that we are released from our lease and granted a full refund.
Please note that on August 8th, a complaint was filed with the Better Business Bureau.

When i was driving straight down the street going about 35 mph, i heard a loud explosions like noise and then my jeep became disabled. i took the vehicle to the shop and i was told that the vehicle was totaled and that the body and frame of the vehicle had completely separated itself from the vehicle. i have been told by several people who have inspected my vehicle including the dealership and insurance company that this is a manufacturer defect to my vehicle. everyone who has inspected the vehicle has stated they have never in life seen a vehicle come apart the way my jeep has and it should have never happened. the dealership and i have been trying since october 6, 2020 to get mophar and fca customer care to take responsibility for the vehicle and send an engineer out to inspect the vehicle for recall. the dealership has explained to me that the vehicle has slowly been separating itself from the body due to a manufacturing defect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the passenger's side front headrest air bag deployed independently. ron lewis chrysler dodge jeep ram waynesburg (1625 e high st, waynesburg, pa 15370) was contacted and provided an appointment for the contact. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 215,000.

When in motion (has happened multiple times on the highway) the engine will stall and the engine cuts off randomly while driving. no error codes or warnings come on, power steering and power brakes no longer function either but the radio stays on. dealer has replaced the fuel pump relay twice but its not fixed. because the computer doesn't recognize an error the dealer has said they can't diagnose it as an issue. but jeep forums widely show that many people are still having this issue..

For 2 years i've been getting recall notices to replace a failing fuel pump relay for our jeep. every time i schedule an appointment to address the recall i'm told that the part is not available. while driving the vehicle will randomly stall out and will need to be restarted. this situation poses a safety issue and could lead to an accident which could be potentially fatal. chrysler corporation needs to be accountable for this and take all necessary steps to insure the safety of its vehicles and its occupants. (recall related incident) ts

My car began shuddering, the deal of driving a boat almost, feeling like the transmission is in a lower gear but not as rough. the dealer preformed recall repair fsa 14m02tsb 16-0129 today in denton. i drove home the 35 mi. and, although improved still felt the same. my boyfriend researched other bulletins and recalls. then jacked the car up and saw a leak relating to 14m01tsb. i called but was told since i have 127798 mi and it has been more than 10 hrs, this no longer applies. there was no warning or coded related to these issues and i feel that these 2 issues are related to each other and 1401tsb should be extended to accommodate customers who have this issue but weren't aware as diagnostics do not show there is a problem and the leak is not severe enough to notice driveway spots. the only code of my car is an oxygen sensor code that showed up after the dealer repair today. i have seen many people who has this exact same issue therefore it is an ongoing problem that jeep manufacturers are fully aware of. i request that the previous 14m01 be extended to cover all parts, repairs and labor related to this issues for these vehicle owners. i am just outside the coverage of this bulletin and had my boyfriend not jacked up the vehicle and checked himself after researching the bulletins, we would still be unaware of the actual problem. i, and other owners need the problems address in bulletin 14m01 remedied by warranty extension or other satisfactory means to cover a problem that the manufacturer is fully aware of.

My jeep has been stalling multiple times when trying to start it. one night when i tried to start it, it would not turn on. i brought it to the dealership and they changed the fuel relay on it, however i just brought it back 2 days ago for the same problem. they replaced it again, however when picking it up it stalled again.

I've been waiting well over a year, names on a 'list' at various dealerships for both recalls, specifically the fuel pump. manufacturer recall numberv62 nhtsa recall number19v-813

Despite recall v62 being 'fixed' by jeep dealership, vehicle continues to stall while in motion. often times while turning either on city streets or highway. after multiple stalls i started keeping a log of when and where they occur. this is extremely dangerous and has caused for some scary situation on the highway and approaching intersections. the recall fuel pump relay fix has not corrected the problem.

The v62 recall did not work for my jeep. it was fine for about 3 mos (didn't stall while driving) and then it stalled exiting the highway. in the past year i've had the fuel pump replaced, multiple 'fixes' for this recall and it still stalls.

2012 jeep grand cherokee. consumer writes regarding fuel pump safety recall.*ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. *js

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that lithia chrysler jeep dodge ram of corpus christi located at 4313 s staples st, corpus christi, tx 78411, (732) 549-6606) exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

To whom it may concern, i am writing this letter in regards to my previous vehicle that was involved in a accident. this vehicle had no work done, meaning the recalls on it were never done.and for that reason, i hold the manufacturer responsible for not making sure the previous iwners/dealers are held accountable for their actions. there were a total of 10 recalls on this vehicle starting from 9-26-2011 to 11-14-2019. and for that failure, it lead to an almost fatal accident of my lived one. i have all the necessary paperwork concerning this matter.

The covering in the dash is coming up that may prevent the air bag from deploying

There were two recall in late 2019 from fca for my jeep. one has been for the fuel pump relay which jeep has the part but i've been unable to schedule for repair because the jeep dealership said they cannot get the part and blames jeep (fca). fca blames the dealership. the second recall was for the dash pad peeling up, which requires a new dash pad. again i've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at jeep has been cancelling the orders submitted without explanation. the fuel pump relay is a safety recall going on for the past 1+ years. the replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.

2012 jeep grand cherokee. consumer writes in regards to fuel pump relay failure. the consumer stated the parts necessary to complete the recall had not yet become available. the consumer stated the manufacturer exceeded a reasonable amount of completing the recall repair.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

My jeep has shut off / stalled on me twice now since i have purchased it last month. this is an absolute random issue, and happens while driving. the engine will shut off with no warning, and you loose power steering and power brakes. very scary, and a very serious and deadly condition. jeep and chrysler are no help. was at the dealership for three days, and they said they can’t find the issue, and gave it back to me. pathetic!

Unknown: fact: my 2012 jeep grand cherokee overland fuel pump relay can fail while driving and cause a vehicle crash without warning. this information was provided in december, 2019, in a letter/notice from fca. the recall number is v62/nhtsa 19v-813. replacements for this fuel pump relay are being supplied to dealerships at the rate of 1 per week. this is unnacceptable and is forcing owners of these vehicles to put their families at risk. i cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the second fix. the first was r09/nhtsa 14v- 115.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to the recall repair was not yet available. the contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. the consumer received information from fiat chrysler automobiles (fca) on june 2021 regarding the replacement part being available, but no call from the dealer to schedule the appointment to replace the part. consumer stated issue has been resolved.*jb

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact called bergeron auto - chrysler dodge jeep ram (3525 veterans memorial blvd, metairie, la 70002, (504) 888-2131), ray brandt chrysler dodge jeep ram (1660 westbank expy, harvey, la 70058, (504) 356-7062), premier chrysler jeep dodge ram fiat (13000 i-10 service rd, new orleans, la 70128, (504) 273-6155) and lakeshore chrysler dodge jeep ram fiat (330 e. howze beach rd, slidell, la 70461, (985) 641-9595) and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called the dealer and was informed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and contacted the dealer but could not get in touch with anyone. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the local dealer and the manufacturer were made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I have repeatedly tried to get the recalls fixed for my 2012 jeep grand cherokee, but all of the local dealers tell me chrysler is only releasing one part per month per dealership and to just "wait!" i do not feel safe driving my vehicle. my vehicle is getting older, and other things keep needing to be repaired on the vehicle. it is just a matter of time before something bad happens to me. if they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country? this is gross negligence on chrysler's part and a waiting game for something catastrophic to happen to people like me. can you please offer a solution? i'm not as concerned about the visor. should i be concerned about about the other recall besides the fuel pump? when i call the dealer, they say when the v62 part "for me" comes in, they will do all the recalls together, but i'm on a list "with a 100 people before me!" that is so unsettling...it could be more than a year!

Took my car into dealership for recall (fuel relay) repair on june 7, 2021. they said they could not get the part until july. car stalled in middle of driving and had it towed to dealership on june 28, 2021. the still could not get the part and gave me no eta. no idea where to escalate this further but wanted to start here, nothing on the jeep website to file a complaint. is there any guidance you can provide to get any attention in the matter? dealership: somerset jeep and chrysler, somerset massachusetts thank you, kathleen

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called the local dealer and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated while driving at an undisclosed speed, the vehicle loss motive power and stalled. the failure mileage was 110,000. parts distribution disconnect.

Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... ends in engine failure as well. this has resulted in multiple close encounters and lately it caused me to hit the curb and damaged front right wheel.. will it be another car and a crash next time!???

The contact owns a 2012 jeep grand cherokee. the contact stated while driving at various speeds, the vehicle stalled and shut-off without warning. on several occasions, the vehicle nearly crashed due to the sudden failure. the vehicle was taken to the local dealer who diagnosed that the failure was related to the nhtsa recall campaign number 19v813000 (electrical system) however, the part was not yet available. the contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not yet notified of the failure. parts distribution disconnect. the failure mileage was 112,000.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted and informed that the part to do the recall repair was not yet available. the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. the vehicle was jump-started. the dealer was contacted and informed the contact that the part was not yet available. the manufacturer was not made aware of the failure. the failure mileage was approximately 101,691. parts distribution disconnect.

My vehicle will not start from time to time. at times, when it starts, it quickly shuts off and does not run. i am nervous that my vehicle could crash or be harmful to my family or others. my vehicle is currently unreliable at this time as i am unable to get the recall fuel pump relay part at any nearby dealership as there is a waiting list and they can only order one part every 7-10 days. these series of events have been happening for the past 6 months. our records indicate that your vehicle [1] was included in previous safety recall p54 (nhtsa 14v-530) or safety recall r09 (nhtsa 15v-115). the remedy for the previous recalls was to replace the fuel pump relay. if you had either of these recalls completed, the installed remedy relay is susceptible to silicon contamination on the relay contacts, which can cause the relay to fail. a fuel pump relay failure can result in a no-start condition or an engine stall condition if the vehicle is running. a vehicle engine stall while driving can cause a vehicle crash without prior warning. (recall related incident) ts

The contact owns a 2012 jeep grand cherokee. the contact stated that after the vehicle was repaired under nhtsa campaign number: 19v813000 (electrical system) the vehicle stalled intermittently. the contact stated that while driving at various speeds, the vehicle stalled intermittently while decelerating. the vehicle was taken to the dealer on four separate occasions and the fuel pump relay was replaced twice however, the failure recurred. the dealer was unable to duplicate the failure. there was no fault code detected. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure and several cases were opened. the contact was informed that since the dealer was not able to plicate the failure, no assistance would be provided. the approximate failure mileage was 142,000.

The contact owns a 2012 jeep grand cherokee. the contact received a recall notification for nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

The activated headrest on the passenger side deployed while driving. no accident occurred and this problem appears to be an issue on similar vehicles. there was also a class action lawsuit about this so there should be a recall issued due to the plastic piece inside wearing down. this could easily cause a wreck or kill somebody!

Lifter & camshaft failed while driving on the highway the engine response failed while driving & just about caused an a car pile up on the highway, all while dumping fuel out of exhaust! the dealer knows about the the flaw with the 100,000+ with the same issue, will not fix it unless owner pays over 4k+ & will not address the extremely hazardous issue. the independent service place says it’s a flaw from the production & that jeep knows but won’t resolve it, unless owner pays.

2012 jeep grand cherokee. consumer writes in regards to tipm safety recall. the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. the part was unavailable to complete the recall repair.

I purchased my vehicle aug., 16, 2018. while driving the vehicle will shut off and loss of all power occurs. it is extremely frightening and dangerous. i know there has been a recall for this issue and when i look up my vehicle under recalls it is showing that all recalls have been taken care of. the dealership has never solved the issue i have and it continues to happen. what do i do in a situation like this? this has been going on since i purchased the vehicle several times on several different occasions. after looking up the carfax report i've realized this vehicle has had a problem with shutting off while driving since it was new.

The contact owns a 2012 jeep grand cherokee. the contact stated that while driving, the vehicle stalled without warning. additionally, the vehicle failed to start-up on several occasions. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to an independent mechanic and the contact was informed that the tipm needed to be replaced. the contact called the local dealer who stated that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure however, no further assistance was provided. the failure mileage was approximately 77,000. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving approximately 5 mph and when depressing the brake pedal, the contact heard a crack underneath the vehicle. the vehicle was towed to an independent mechanic and diagnosed with needing the sub frame bolts replaced. the vehicle was not repaired. the vehicle was then towed to a local dealer where it was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 200,000.

Paint above windshield has deteriorated and has rust bubbles. paint first looked almost burnt then turned white/grey in color. the sun roof stopped working shortly after. spot has increasingly become bigger and bigger. it has doubled in size in less than 3 months. i have had nothing but issues with this vehicle.

Since purchasing this vehicle, the entire wood trim inside the vehicle has broken off chunk by chunk and continues to do it. it started with the front around the start button and has worked around to the passenger dash and now is falling off on the doors. sometimes i will get in my vehicle and see a piece of wood on the floor board. dealership states that only the carbon fiber trim on the srt is covered but not the wood for my 2012 jeep grand cherokee overland. first started when my leather dash started to bubble and wrinkle up. also, the plastic vents on the dash broke during the leather dash bubbling up and once that was fixed by recall, dealership stated that plastic vent is not covered even though it is caused by the leather wrinkling and bubbling up.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving 40 mph, the vehicle stalled. the contact stated no warning light was illuminated. the contact was able to restart the vehicle within 15 minutes and drove to his destination. the contact called the local dealer and made them aware that the vin was associated with nhtsa campaign number: 19v813000 (electrical system) however, it was confirmed that the part was not yet available. the contact then called decozen chrysler jeep dodge ram (225 bloomfield ave, verona, nj 07044, (973) 744-2000) and it was confirmed that the part was not yet available. the contact continued to experience failure. the contact towed the vehicle to the first dealer and associated the failure experienced with the recall. the dealer confirmed that parts were still not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer had been informed of the failure. the failure mileage was approximately 90,000. parts distribution disconnect.

Purchased this vehicle used 11/13/2019 and was advised of a fuel pump relay recall (v62). it's now sept 8th 2021 and i've still not been advised by my dealer that parts are available. they claim that they're only able to order one recall kit/week.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving approximately 60 mph, the vehicle slowly lost motive power. the contact veered to the side of the roadway and had the vehicle towed to the dealer. the dealer diagnosed that the power train control module had failed and caused the battery to become drained. the battery and power train control module was replaced. the contact stated that the diagnostic test and the failure experienced were related to the previous repair on january 20, 2019, of nhtsa campaign number: 17v435000 (electrical system). the manufacturer was made aware of the failure. the approximate failure mileage was 115,000.

There is an open recall for the fuel pump relay on my jeep grand cherokee, [xxx]. i've called every dealership within 50 miles of where i live and all of them tell me that chrysler has only allowed them to order parts for 1 vehicle a week and they all over 100+ vehicles backlogged, meaning if circumstances don't change it will be 2 years plus before my vehicle is repaired. now i'm going to have to pay for temporary repair out of pocket as my vehicle is already intermittently failing to start due to the relay failing. this is ridiculous and jeep needs to get their act together before someone gets killed when this relay dies at the worst possible time. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

In the span of about 2 years, i have had the fuel pump tpim safety recall performed about 3 times. i’ve had a new fuel pump, battery, new alternator, power board installed, all out of pocket and my 2012 jeep grand cherokee hemi continues to randomly stall. the dealer always says there are no codes and basically cannot do anything for me at this point. do i have to wait until i am in a serious accident before chrysler does anything? go on any jeep forum and i know i am not the only person experiencing this issue. this is a safety issue that needs to be corrected before someone is seriously injured or killed.

2012 jeep cherokee. congressman jody hice writes on behalf on constituent regarding fiat chrysler automobiles failure to repair recall in on 582, 000 vehicles. the consumer stated the manufacturer has exceeded a reasonable amount of time completing the recall repair.

When purchased vehicle was told to take it to local dealer. vehicle was taken to local dealer on may 2021. to this day, they claim that they are still waiting for parts. i am 80 years old and disabled and stressing big time because i keep receiving information on mail stating that my vehicle is not safe. i have called your number and all i was told that they are waiting for parts. please help. thank you.

Driving service air suspension light came on then front end dropped as pulled into driveway and put in park. turned car off then on and suspension didn’t lift towed to mechanic and air suspension was changed. air suspension light came on not even two years later saying service suspension towed to shop and they said transfer case control module was not working

Driving and all the sudden all warning lights on and off, wipers came on slowly, radio and air shut off car completely died. towed to a mechanic and alternator shot. alternator and battery replaced only to immediately do it again as i barely made it home who’s is 1.1 miles from the shop that fixed it.now completely dead

I went to the dealership and was informed the fuel pump relay recall is not available. my jeep has been misfiring, stalling, vibrating, and i am smelling gas fumes when i drive.

The contact owns a 2012 jeep grand cherokee. the contact that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. the contact stated that the vehicle lost power and would not immediately restart. the vehicle restarted after waiting for a while. no warning light was illuminated. the contact stated that the failure recurred several times. the contact then received notification of nhtsa campaign number: 19v813000 (electrical system) which he associated with the failure. the local dealer was contacted but was unable to schedule the recall repair due to the parts not being available. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000. (recall related incident) ts

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number 19v813000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. the local dealer was contacted, and it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated that while driving the vehicle suddenly shut off. the cause of the failure was not determined. the local dealer was notified. the failure mileage was 50,200. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the local dealer was contacted, and it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact indicated that on several occasions the vehicle would not immediately start-up. the approximate failure mileage was 74,000. parts distribution disconnect.

I experienced a strong fuel smell on filling the tank of my jeep. the dealer and an independent diagnosed a cracked fuel tank. the tank had 3 cracks in the top of the tank which allowed fuel fumes to enter the car. the fuel tank was replaced at my cost of $785.11, the problem was solved. this created a very hazardous situation with risk of explosion or fire at any time.

I was driving home from work and entering a highway merging into traffic at about 50mph, all was operating normally the jeep was accelerating and i was turning the steering wheel to merge into the traffic. suddenly without warning there was a noise from under the hood that can best be described as a "pop" which was followed by a burning smell and power loss. i managed to coast out of traffic and onto the shoulder of a 12 lane highway and called my roadside assistance who when they arrived immediately said it was the alternator without even lifting the hood. the incident occurred without warning on a major highway with busy traffic which could have easily resulted in an accident for myself and others. the jeep was taken to the dealer who diagnosed an alternator diode failure, which also damaged the battery i had recently replaced. i authorized the repair which was accomplished without any issues, i have attached the paid invoice for this repair which totaled $874.06 +/-.

The contact owns a 2012 jeep grand cherokee. the contact stated that while operating the vehicle in 3rd gear, the speed would suddenly reduce, and the vehicle would stall. the local dealer was notified of the failure. the contact received notification of nhtsa campaign number 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the local dealer was contacted, and it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was unknown. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle would only start after several attempts. there were no warning lights illuminated. the vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay had failed and needed to be replaced. the dealer was notified of the failure and informed the contact that the vehicle could not be repaired under nhtsa campaign number: 19v813000 (electrical system) because the recall repair was already performed once. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 140,742.

While driving down a main road, the power steering went out, the brakes locked up, and the accelerator locked up. i had to put the car in park and then turn it off and back on. yes, it is available for inspection. my safety was put at risk because since my brakes were not working, it means my brake lights also were not, meaning someone would not have seen me stopping and i could have been rear-ended. others were put at risk because my car could have hit someone else. this has happened 4 other times on different dates and a jeep dealer has done a fuel pump relay bypass twice, but the fuel pump itself was never replaced. there were no warning lamps or messages to warn me about the problem before it failed. i am terrified to drive my own car. this needs to be addressed asap.

My 2012 jeep grand cherokee overland with 5.7 hemi has had all recalls and the one for fuel pump relay v62/nhtsa 19v-813 completed aug 2021. it is still shutting off while driving with no warning. this has occurred 3 times since august with the most recent being on dec 26th 2021 in leesburg va. stalls while driving causing the power steering to not function as well as the brakes. this engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or decelerating) but there are no warning lights that appear on the dash. all electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. once i get the vehicle manually stopped and put the gear shift in park, hit the start button, the vehicle starts up every time and will run for weeks or months before it happens again. very dangerous. this recall needs to be reconsidered as this did not solve the issue. matter of time before it is involved in a crash.. taking to dealership tomorrow 27th or 28th. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Symptoms are identical to recall w47, where loss of engagement between transmission and the differential inside ptu (power transfer unit)

The recall is v62 but after the recall was preformed the vehicle is doing the exact same thing. while slowing down and braking the vehicle will stall without warning, with the vehicle not running the steering and braking systems are disabled which makes getting out of danger impossible. the vehicle needs to come to a complete stop, be put in park, then be restarted. this will be the third time this happened. i had the recall done then i had to pay the second time to get it fixed and now i need to bring the vehicle back to the dealership for the same issue. chrysler will take no responsibility for the issue.

I did the fuel pump relay recall and the problem that it was supposed to fix isn’t fixed.i’ll be driving along and the jeep will stall as i’m driving when turning off the highway and exit ,the power steering and power brakes cut out i pull over put the jeep in park and it starts right up.then it’s ok for a couple of weeks and it happens again no engine light or close faults . jeep needs to correct this problem as it is very dangerous

The contact owns a 2012 jeep grand cherokee. the contact stated while driving 15 mph, the vehicle would shake uncontrollably while driving over a bump in the roadway. there were no warning lights illuminated. the dealer was notified of the failure and an appointment was scheduled for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 120,000. the vin was not available.

I have an on going issue with the vehicle stalling while slowing down for intersections, roundabouts and exit ramps. this has been happening since 2018. the vehicle traveling around 35-25 decelerating, the rpms will just drop to zero and the engine will shut off. no warning lights, codes or indication i have lost power. latest incident was on 1/14/22 in mukwonago, wi after have only driven the vehicle for about 10 minutes. coming from a 55 zone donw to a stop at an intersection the vehicle stalled with no warning around 30-25 mph. 1/16/22 i was entering a roundabout and saw the rpms dropping below idle to zero and was able to stop the stall by shifting the transmission into neutral. rpms immediately went back to idle.

I have been trying to get this vehicle recall taken care of at my local dealership since it was issued. they have never been able to complete it. i have also taken it in because of stalling when running. luckily it only stalls occasionally, maybe once every 6 months or so. i am also lucky that it has always been in town and not on the highway. the dealer was unable to reproduce the problem. the jeep just shuts off with the dash lights still on. once you get to the side of the road then it will restart when you put it in park and not happen again for quite some time. the fuel level does not seem to affect this condition. it has happened probably 6 time since i purchased the vehicle in 2014.

There is an existing recall on my vehicle. my vehicle was (still is) randomly stalling while driving, sometimes at high speeds. i brought my vehicle in to a local dealership to get it fixed. about 2 weeks later, it vehicle completely shut down while i was driving it. i really just want to get away from this vehicle all together, as it is an obvious risk to be dirving.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall was unavailable. the contact called the local dealer and it was confirmed that parts were not yet available. the dealer stated that there was a waiting list and that they were only receiving two parts to perform the recall repair per week. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

Vehicle has inexplicably, and randomly stalled, and lost power steering and power brakes while operating. this has happened on multiple occasions, during random times of the day/season, while in movement, and while stopped at a traffic light/stop sign. there is no rhyme or reason to how or when this happens, and frustratingly cannot not be reproduced by a mechanic or dealership. when it happens, all other systems that were operating continue to operate (eg. radio stays playing, climate control (ac or heat), and the instrument panel doesn't indicate that anything is abnormal. safety is a huge concern, as its difficult to control and/or slow the vehicle down, and we have barely avoided collisions. it has been taken to a dealer on multiple occasions, but to no avail, as the condition could not be reproduced. other than the dealership's service department, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. there were no warning lamps, messages or other symptoms of the problem prior to the failure. we took ownership from the vehicles first and only other owner (my father in law) upon his passing back in april 2018. the condition happened within months of taking ownership, and has happened at least 8-10 times since then. the vehicle is available for inspection upon request. we would like to sell the vehicle (for this, and other reasons), but do not feel comfortable selling an unsafe vehicle to anyone. we have incurred rental car costs while the car is in the shop for diagnosis. upon a quick search online, there was quite a bit of evidence of this condition happening with others.

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was contacted and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2012 jeep grand cherokee. the contact stated that while driving on or off a ramp, the power steering and brakes failed to respond. the vehicle then stalled. the contact was able to restart the vehicle. the failure had occurred approximately 4 times. the vehicle was taken to the dealer who completed a fuel pump relay recall however the failure persisted. the contact took the vehicle to another dealer who was unable to find the cause of the failure thereafter was not found. the manufacturer was made aware of the failure and opened a case regarding the matter. the approximate failure mileage was 85,000.

Car shuts off while driving 2times in 3 weeks

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact took the vehicle to local dealer and had the recall repair completed. the vehicle was repaired. the contact stated that after the repair, the vehicle would intermittently fail to start. the contact stated that the electronic throttle control (etc) warning light was illuminated. the contact was able to start the vehicle on the second attempt. the contact took the vehicle back to the local dealer however, the mechanic was unable to duplicate the failure. the contact stated he continued to experience the failure. the contact took the vehicle back to local dealer, where it was diagnosed with needing the fuel pump to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 72,500.

Since owning this vehicle (2013), it periodically stalls while driving. there is no warning and most times i am on a highway or getting off an exit. when this happens, i have no power steering ability. i have been lucky so far and i have not caused a serious accident when these episodes have occurred. my wife refused to ride or to drive the jeep because of this problem. i see online that other jeep owners have experienced the same problem. i have taken it to a jeep dealer for service since 2013 and they are never able to diagnose the root cause of this problem. this problem seems to be happening more often - i fear for my life and those around me due to this sporadic problem. please hold jeep responsible for getting to the root of this issue with these vehicles.

The contact owns a 2012 jeep grand cherokee. the contact stated that while driving approximately 55 mph when traffic began to back up. when the contact was attempting to get into the left lane, the vehicle's ahead suddenly stopped. the contact depressed the brake pedal, however, the vehicle suddenly accelerated forward causing them to rear-end the vehicle in front. the air bags did not deploy. there was damage to the vehicle in front where their entire rear end was crushed inward. the contact's vehicle was towed. a police report was filed. there were no injuries. there was no medical attention needed. the dealer was not contacted. the vehicle had not been diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 131,000.

P06de "oil pressure sensor stuck on high" faulty sensor seems to be fairly prevalent for this make/model/generation.

I began having issues with my vehicle stalling in the middle of turns and when i came to a stop at a stop light in september of 2019. i took my vehicle to holden doge jeep in dover, de. i was told it had a recall to replace the tipm and the fuel relay switch. i was told that mine had gone bad. i was placed on a wait list. i called over 15 times checking on the status, still having issues with my vehicle stalling. last week it stalled at a light and would not start at all. i had to have it towed to the dealership. i was told that they finally had the part in and i would be able to get a loaner until my car was finished. when my vehicle got there, the service guy told me, the part was for someone else and i would have to wait again. they refused to give me a loaner and the manufacturer called me back and said a loaner wouldn’t be covered under this recall. they told me they ordered the part and it would take 5 days to get there. here it is a week later and i am still without a vehicle and now i am getting the run around.

I have been waiting for over 2 years for jeep to complete the recall for v62/nhtsa 19v-813. in may of 2020, the fuel pump relay failed and my jeep would not start. the dealer (fort collins jeep in fort collins co) replaced the relay with the same previous version of the relay, which fixed the problem but did not satisfy the recall. they did not have parts available to fix the recall and i was put on a wait list. in the fall of 2020 i moved from colorado to tucson, az. in june 2021, i called larry h miller chrysler/jeep dealer in tucson and was put on a wait list for the part. it's now been almost another year since then and they are still telling me that they don't have the parts available. for what is considered a safety issue, it seems wrong to have to wait for years to have it fixed. (note: the date i entered, 5/19/2020, is the day that the jeep failed to start. the recall was originally issued long before this.) (recall related incidents) ts

Vehicle stalled without warning. no power whatsoever. illuminated battery light came on. noticed a burning odor coming from vehicle. checked engine bay and noticed heavy smoke coming from alternator for a good 10 minutes. vehicle would not take a jump nor could i put into gear. battery is completely dead. pcm also seems to be fried. will have to be towed to dealership. called jeep costumer care and referenced the t36 recall but my vin does not fall under it even though vehicle fits exact description of recall. also noticed that many others are have same problem with jeep and them not expanding the recall to their vin. how terrible!! this could have easily been a fatal situation. jeep needs to take some responsibility and action!

This vehicle has had issues starting from the beginning. it occasionally sputters for ~10 seconds when i push start and then stalls. at other times, it starts, then immediately shuts off. it often takes several attempts when either of these things happen for the car to start and keep running. jeep eventually came out with a recall related to the fuel system that causes starting issues. i have been on a waiting list since october 2021 for the replacement parts so i can have the recall issue fixed, and salerno duane jeep in summit nj is still telling me they have no idea when the part will be available. i am therefore selling the car because my kids drive it and i can’t have a car that won’t start for safety reasons. how can jeep know this issue exists, keep me waiting for nearly a year and still not be able to tell me when it can get fixed?

There is a failure in the driver seat belt system resulting in the car not knowing if the driver is buckled. this affects the function of the airbag system in the vehicle. the sensor in the seat belt restraint buckle assembly (p/n 1gq92dx9ac) that is responsible for reporting if the buckle is fastened has failed resulting in 2 error lights on the dashboard: seat belt and airbag. when evaluating the codes stored in the ecu, i found code b1b51, "active 1st row driver seat belt sensor circuit high", was triggered. this is indicating a failure of the sensor or harness in the buckle assemble attached to the drivers seat. i am unable to source a replacement part 1gq92dx9ac since they seem to be backordered everywhere. i've contacted several dealers and parts distributers. this means my vehicle is currently stuck in an unsafe condition. i'm unsure about the affect that this failure has on the airbag system but since the airbag error light is illuminated on the dashboard, i'm worried that the system is disabled since the vehicle doesn't know if the driver is buckled. i've researched this issue on various forums and this isn't an uncommon issue. there are many posts about people trying to diagnose and repair this. this same part number is shared between the wk2 jeep grand cherokee and the corresponding dodge durango sharing the same model years. i have not brought the vehicle to a dealer to confirm my diagnosis. i'm a mechanical engineer and typically maintain and repair my own vehicles.

I have an outstanding recall on my 2012 jeep grand cherokee which the dealerships in my area refuse to fix. the nhtsa recall number 19v-813.

The entire leather dash has become the delaminated they had issued a recall on us for a six-month period in early 2020 they kept pushing back saying they didn’t have the parts and six months lapsed i am just worried if i were to get into an accident that the airbags on the passenger side would not operate properly due to the fact that all the leather has sagged and become unglued how can a manufacturer only make a safety recall good for six months the mechanic told me it’s because they only have a certain amount of budget on labor and parts to do safety recalls and that the shops don’t want their time taken up because it is such a time extensive process there were thousands of vehicle’s affected and a lot of them were unable to be fixed because of part shortage and the six-month timeframe they gave everyone how do i get this fixed without paying $3000

Car stalls out while driving causing serious safety risk as it happened on the highway. happened twice on the highway, once on a local street and another time in a tunnel

Airbag warning light flashes on and off at random times, whether care is moving or not. noticeably more frequent when driving and breaks are applied.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving approximately 30 mph, the check engine warning light illuminated. the contact had an emissions test scheduled and failed due to the check engine warning light. the contact stated that the vehicle engine was idling roughly. the contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the number two cylinder had been misfiring and needed to be replaced. the independent mechanic referred the contact to a dealer where she had been advised that there had been a manufacturer recall associated with the vin, however, the recall warranty had expired. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 50,000. the contact stated that they were never notified of the extended warranty for the vehicle.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving approximately 45 mph, the check electrical system warning light illuminated; and engine started to make a high-pitched noise. the contact drove his vehicle to his residence and noticed a burning odor after exiting the vehicle. the contact had not taken the vehicle to a local dealer. the vehicle was taken to an independent mechanic who diagnosed that the alternator needed to be replaced and the battery needed to be recharged due to the faulty alternator. the vehicle was not repaired. the vehicle had not been repaired. the contact researched online and related the failure to nhtsa campaign number: 17v435000 (electrical system). the manufacturer had been informed of the failure. the failure mileage was approximately 160,000.

My transmission keeps clunking

The brake booster of my 2012 jeep grand cherokee that was supposedly inspected and or replaced as part of a recall that i had performed on the vehicle on 12/22/2017 has intermittent failure. prior to having the recall work performed on the brake booster i had no issues with my power brake systems. however, within a year of having the recall work done i had the brake warning light come on while driving and noticed that my brake pedal was extremely firm when trying to start my vehicle. i made an appointment at a jeep dealer to have the problem diagnosed and fixed immediately but the problem went away before my scheduled appointment. the problem recurred (brake warning light and extremely firm brake pedal upon starting) about 2 weeks ago. i immediately drove to the nearest dealership and asked that they scan what error code was causing my brake light (suspecting that it was a faulty brake booster but wanting a definitive diagnosis prior to pursuing the matter). thankfully even though the light had gone off by the time i got it to the dealer they said the error code was still stored and came back as "c0021-02" or "brake booster - general signal failure" that likely indicates a failing brake booster but the dealer also said i was out of warranty and so no work would be covered even though the brake booster recall work led to this dangerous intermittent failure. i have had multiple occasions recently where my vehicle has taken longer to stop than expected and i never know when its going to happen and so i have to leave very long stopping distances now or else risk rear-ending a stopped vehicle if my brakes randomly stop working effectively (also to keep my kids safe from being in an accident when i need to get them to school). i can provide the brake booster for inspection if/when this defective part is replaced properly at the manufacturer or the dealership's expense. the time and specifics below refer to the first time the first time the brake light activated.

Passenger side vanity mirror caught fire. my eyes started burning and smoke filled the car shortly after starting the car. i was sitting in the car waiting for the rain to slow down before i started driving other wise i would have been driving when i realized what was happening.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving at an unknown speed, the blind spot indicator was not operating properly and would notify an object was ahead of the vehicle; however, there was no object in front of the vehicle. the contact took the vehicle to the local dealer, where it was diagnosed with needing the blind spot indicator to be replaced. the vehicle was not repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 136,000.

The contact owns a 2012 jeep grand cherokee. the contact stated that after starting the vehicle, the vehicle was idling rough idle almost causing the vehicle to stall. the contact stated that while depressing the accelerator pedal, the vehicle seemed to operate and run normally. the contact stated that the check engine and the electronic throttle control warning lights illuminated. the contact stated that after shifting into drive(d) and accelerating to approximately 10 mph, the vehicle hesitated, revved, and then lunged forward. additionally, the contact noted that the vehicle had been consuming an unusual amount of coolant that required him to add about one gallon of coolant per month. the contact stated that there was no leaks or puddles of coolant around the vehicle when the vehicle was parked in the driveway. the contact had driven the vehicle to an independent mechanic who attempted to download data from the computer but was unable to find any failure data on the engine "dtc" data. the mechanic retrieved fault code number: p0627 (pcm engine control module). the independent mechanic was unable to repair the vehicle. the contact stated that the independent mechanic researched online and related one of the failures to nhtsa campaign number: 19v813000 (electrical system). the manufacturer had not been informed of the failure. the failure mileage was approximately 110,800.

My 2012 jeep srt8 will be driving n jerking and feels unsafe think gotta be a n23 transfer case or final drive ordeal they have with different year not my year but should be and i don't feel safe at all n i paid a lot of money for this premium vehicle and getting run around and serv 4wd and traction control off n fcw off pops up after few minutes all at same time got transfer case control module coming in mail hopefully it works but if not it's gotta b update or flash transmission update but it'll literally be surging and when slowing down it'll fell like it's getting shift in wrong gear it's crazy

I've tried 6 times in 3 years to get my recall done since i learnt of my fuel relay . now according to my mechanic my catalytic converter is messed up due to waiting on the recall. the first 3 times was back ordered, the 4th time i went to my appointment and was told there computers were messed up just needed to see the car to still be on recall list. 5 and 6th time they never got part in. this recall is messing up my car. my check engine light will not go off due to the converter due to the fuel relay. if my check engine light is on i can't remote start it in cold weather . when will i be able to actually get my recall done before it messes up more of my car.

I was leaving work and made a right turn. the vehicle steering and breaks locked up and i hit a telephone pole. no warning lights illuminated. the vehicle did not stall. serious injury could have occurred. police report and involvement happened as it was a large accident.

I recently hit 100k and my jeep has been stalling. the first time it happened i was goi g about 45mph then stopped in traffic. i went to accelerate and nothing. it didn’t sputter and no lights came on saying anything was wrong. input it in park, pushed the button and it started back up. a few weeks later, i pushed the button to start it and nothing happened. it did not even turn over. again, i was able to push the button and start it. the most recent time, a month or so after, i came off the freeway and was slowing down. again nothing to alarm me of it dying, just died and my power steering went out. i pulled over, put it in park and restarted it without issues.

2012 jeep grand cherokee. consumer writes in regard to leather instrument panel top pad safety recall. the consumer stated the parts were ordered by the manufacturer under warranty but dodge cancelled the order. if the consumer wanted to reorder the part it would be an out pocket expense because the warranty has since expired.

My grand cherokee started idling rough, then developed a misfire and often times while driving it would just die even while driving on the highway. it almost caused me to have an accident on two occasions. i learned on the nhtsa website my jeep had an open recall and i contacted my local jeep dealer only to have them tell me that the parts needed to perform the repair were "restricted"

The last recall was for a fuel system relay jumper wire harness. the truck will start and shut off multiple times in a row before it will stay running. it is very random and can happen 8x in a row then not do it gain for a month or week. no warning lights or codes are given and it's completely random. it's gotten worse after the recalled part was installed and now i'm being told i have to replace the entire tipm and not just that wire harness that was the original recall a couple years ago.. this is a huge issue with chrysler/ jeeps and it is across multiple years and vehicles- really wish someone would issue a recall being its such a common problem and it's the vehicles brain basically and very expensive and scary to have random no starts - you never know when it's gonna happen.

The contact's mother owns a 2012 jeep grand cherokee. the vehicle owner received notification of nhtsa campaign number: 19v813000 (electrical system). the vehicle was taken to a local dealer for the recall repair; however, the contact was then informed that the part to do the recall repair was unavailable. the vehicle was not repaired, and an oil change was completed. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I have been waiting for more than 5 months to be called in to fix a recall on my vehicle. your site stated that if my recall has not been addressed in a timely manner to advise you all. please help.

I had purchased my 2012 jeep grand cherokee 5.7 hemi in june 2019. shortly thereafter, i was driving on the highway when the vehicle stalled out and the wheel became very hard to control. i managed to avoid causing a major accident and made it to the side of the highway where i then sat for over 4 hours stranded. after trying to start my jeep it just started up out of the blue and i drove home. i was nervous to drive it but i had no other mode of transportation. over the next few months it would increasingly stall out. sometimes in mid turn , sometimes on the expressway and sometimes just not start at all. a recall came out and i was able to have the truck " repaired ". not even a month later it started to do the same thing. stalling in mid drive. not starting at all or starting in neutral only. i took it to a different dealership and paid over 300$ for them to do a diagnosis. their diagnosis consisted of a " walk around " and taking a video of the vehicle. what a waste of money. as i was going to leave the dealership the vehicle wouldn't start. then after an hour it suddenly started. i had advised service about it and they said that i can leave the vehicle and have them look at it when they had time which they said would be 4 days from then. i said you just looked at it and did nothing and i had to pay 300$ for nothing to be diagnosed. i was able to get the car home and then the car didnt start for a week then started .. would drive it then stalled and have to have it towed home a couple of times. now the truck has been sitting in my driveway not able to start at all. the fuel pump relay was supposed to be replaced by two recalls i believe. nothing was fixed and infact it only had made it worse probably causing damage to the rest of my vehicle. i am lucky i didnt crash, or even kill someone because of this. it is extremely dangerous and to not have the part fixed correctly nor even remedied with a replacement of the tipm is unbelievable.

The contact owned a 2012 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, she noticed a fuel odor throughout the vehicle. the contact then stated that the hood of the vehicle started to catch fire. the contact was able to navigate the vehicle off the road. the check engine warning light was illuminated. the fire department was notified, and the fire was extinguished. a fire report was filed. the contact suffered an asthma attack that required medical attention. the dealer was notified of the failure and the vehicle was towed by the dealer to a tow lot. the vehicle was not diagnosed or repaired. the vehicle was deemed a total loss by the insurance company. the manufacturer was notified of the failure and a case was opened. the failure mileage was unavailable.

Oil pressure sensor code p0522. the engine oil pressure sensor fails before and after oil changes. this causes the oil temperature to sporadically increase and decrease psi drastically from 20 to 110 psi and vice versa. this has been confirmed with multiple obd2 sensors along with the check engine light constantly on.

After getting my car back from big o doge in greenville sc i was on my way to work and stopped at a redlight when the light turned green my car just sat there and didn’t move i pressed the gas but nothing it just revved up like it was in neutral pressed the gas to the floor nothing all of a sudden it was like it jumped and took off…also did the same thing at a stop sign up hill and i had a car coming in the other lane as i was crossing the lane to get into the correct one….i had open recalls and set up for it to be checked when i arrived at the delarship they told me my recalls were closed. my car was not checked or repaired at the time how can you just cancel a recall/campaign after notification and claim parts aren’t available but the car was never fixed? i called the delarship paid 400 for 2 diagnostics and they didn’t put my trans cap back on so now they’ve basically ruined my car and didn’t fix nothing

Airbag light came on and i took it to my mechanic and he stated the the buckle attached to the seat is throwing a code which disables my passenger airbag. the part is on national back order. is what our local dealer said and we will not be getting a part for a very long time

Was stopped at light and 2012 jeep cherokee lost all power and engine stalled. lost lights, radio, heat and engine. it did restart after a minut or two. a week later, while driving, car began lagging/running rough. i felt i could not drive faster than 25 mph. drove to jeep dealer. dealer is telling me it will cost more than $1500 to fix. i suspect this is a problem with the fuel pump relay....

I just recently purchased this used 2012 jeep grand cherokee. the problem i am experience, while driving at 74 mph the engine just shuts off. the vehicle would not restart for about 15 minutes. this has happened at least daily. the mechanic shop has checked the engine completely over. however they are stumped, the shop was able to repeat the problem but there are no codes. i know there was a recall on the fuel pump relay and then another on the relay. my mechanic has replaced the fuel pump relay but it still happens. i was reading in numerous blogs of this issue happening to many people. this past saturday night i was coming home from my second job when the car stalled out in the construction zone of 696 in detroit, i can't tell you how many cars came close to killing me. this problem needs to be fixed by jeep but there seems to be no movement, i'd hate to see people killed over this known issue. i know last saturday night was the most fearful night of my life.

The contact owned a 2012 jeep grand cherokee. the contact stated that while idled, her husband released the brake pedal to accelerate when the vehicle rear-ended another vehicle. the air bags failed to deploy. the contact’s husband pulled the vehicle off the road and turned off the vehicle when the electrical started to malfunction. the contact stated that the doors were inadvertently locked while her husband was inside the vehicle. the contact then stated that the doors failed to unlock. the local authorities were notified of the failure and were able to remove the contact’s husband from the vehicle as the contact started to notice smoke at the hood of the vehicle. the contact then stated that the vehicle caught fire and disintegrated into flames. no injuries were sustained. no medical attention was required. a police report was filed. the fire department was notified, and the fire was extinguished. the vehicle was towed to a collision lot and deemed a total loss by the insurance company. the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 55,000.

2012 jeep grand cherokee. consumer writes in regard to leather instrument panel safety recall. the consumer stated he is over 3 years past the time of the recall and still is staring at the shriveled up leather dashboard cover and the extended warranty has since expired.

I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. i got the car into the driveway as i was en route to our home. as i got car to the driveway i lost all power. i had the same thing happen in 2019 - report # 11255268. i do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. should i have the car towed to a dealer? i have my own private mechanic that addressed the problem in 2019. please contact me asap. i don't know what the plan of action should be. can i bring it to my own mechanic or does it need to go to a dealer. please call or send me an e mail as soon as possible as i am without a vehicle. my number is [xxx] or e mail me at [xxx]. or [xxx]. or use both e mails. thank you! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

A couple week ago noticed fluid on my garage floor. it seemed to be dripping from the left front of the car. also noticed this oil on the garage shelf which is closed to the car when i park it in the garage. today, may 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low .

2012 jeep grand cherokee laredo in august of 2020, i brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. they performed a repair of the rack & pinion, power steering hose, and an alignment. on 5/23/23, i had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. they reported that the rack and pinion needs to be replaced at 107184 miles. i contacted the fca-jeep customer care. they wanted a diagnosis at victory cdjr dealership. on 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. i contacted the fca immediately, and they determined not covered by warranty.

The grand cherokee shut down while driving on the highway. it was like the ignition turned off. i pulled over and could not start the car. after 30 minutes the push button ignition finally worked. this has happened at least three times and is intermittent, but dangerous enough that you lose power to the vehicle. the problem is with the wireless ignition node.at times the push button or remote start up feature will not start the engine. but once it does, it randomly shuts it down as if communication is lost or the key is not recognized, even with the fob key in close proximity. no warning indication is given nor is it reported as a code to be analyzed. it’s not the fobs, not the batteries in the fobs, and not the other remote capabilities such as remote keyless entry. it is only push button (keyless) ignition and remote ignition that won’t start the vehicle. the severity is that once you do get it started and driving, it randomly with no warning shuts down causing you to coast wherever you are. i was fortunate to avoid a serious accident two of the times this happened on a major highway.

Dashboard pad cover is wrinkling and detaching from the dashboard top. the area most effected is on the passenger side. the covering has detached about 2 inches away from the windshield and has detached from the air vent cover. the detachment has caused the air vent cover to rise. the air vent cover is no longer flush with the top of the dashboard. while driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when i'm checking the right side or viewing the right view mirror. the service dealer at koons tysons corner, va was notified in may 2020. i was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. on december 28, 2021, the service center stated the dashboard pad replacement was expected june 2022. now, each time i call reference the replacement, i'm told the vehicle is on a waiting list or i get a service person who has no knowledge of the recall or issue.

The camshaft has gone bad and unnatural wear to the lifters has caused the issue. also, after researching the design of the engine, it is obvious that there is a design flaw. the camshaft does not receive sufficient oil in order to be lubricated due to its location in the engine. the vehicle only has 114,000 miles. it has been taken care of, and received the normal maintenance according to the owners manual. this particular version of the hemi engine has such failures well documented by multiple sources. such an issue and malfunction attributes to premature engine failure. such a significant engine design flaw can potentially cause injury to all occupants in the vehicle.

My 2012 jeep grand cherokee (jeep gc) frequently and numerously experiences sudden shutdowns while driving. consequently, not only do i lose power to various electrical features, but the power steering assist and power brake booster also become inoperative. this issue has been acknowledged by jeep for other model years, but regrettably, they have failed to accept responsibility for it for the 2012 model, despite its significant impact on safety. interestingly, there is a known safety recall by the national highway traffic safety administration (nhtsa) for the 2008 jeep gc related to a wireless ignition node module (safety recall p57 / nhtsa 14v-567). this raises concerns about potential similarities between the issues experienced in different model years. numerous individuals have reported similar problems in online forums and posts. in an effort to address the issue, i have reached out to jeep's customer service and my local dealership. however, both entities seem unwilling to acknowledge the existence of a broader systemic problem, claiming no knowledge of the root cause. it is essential for jeep to take responsibility and promptly address this serious safety concern in all affected model years, ensuring the safety and peace of mind of their customers.

My husband was involved in a serious collision with another vehicle on july 20, 2023 and he sustained serious injuries because the airbags never deployed.

The contact owns a 2012 jeep grand cherokee. the contact stated that the dashboard was wrinkled. the contact stated that while driving at an undisclosed speed and making a turn, the check engine warning light illuminated. the vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. the vehicle was not repaired. the manufacturer was contacted. the approximate failure mileage was 68,000.

We were about an hour away from home (in the mountains) and our jeep had been running fine. we had stopped for a while and when we got back to our jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, abs, etc.) the middle of the dash was also flashing different messages…”service park assist and service power steering”. we started to drive and the car was jerking really hard while it was shifting gears. we think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. we turned our hazards on and just tried to make it to an auto parts shop. our windshield wipers were automatically coming on and the speedometer and rpm needle were both going up and down really quickly. we spent just shy of two long months without our jeep while it was in the shop. the mechanic ultimately replaced the clock spring and the tpim. meanwhile, i joined a jeep grand cherokee facebook group and it seems like this is a pretty common issue in jeep grand cherokees. it was a costly repair and was very difficult for us to go without our second car for two months. i really feel like this issue needs to be addressed by jeep.

Headrest deployed without an impact. plastic locking clip broken. can’t reset.

On or about december 15 2020 my wife was on her way to work and hit a water puddle and hydroplaned at 60 miles per hour and lost control and hit the wall head on at 55 mph and no airbags deployed i have the car in my front yard

My vehicle stalls a lot when driving. at first i thought it was an issue with the tire alignment but i was told by a mechanic that i had good alignment. my car stalls and shakes a lot while speeding up in the highway. i honestly feel unsafe at this point because its gotten worse in a short amount of time. my seatbelts are lose and useless. i love my car but i may change it for a safer option. it is definitely dangerous to go anywhere but it is my only car i have.

Drain water from ac leaking into cabin & flooding driver side & filling up under seat well where ecu is located & sloshing around

The contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Estaba manejando a 35 millas y de repentes la jeep comenzó a perder fuerza y se apagó, tuve que durar como 30 minutos para que pudiera prender, porque cuando la encendía temblaba y los frenos frenos y el guía se ponían duro.

The contact owns a 2012 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the vehicle was overheating. the check engine warning light was illuminated. the contact also stated that the failure began one month after receiving the vehicle back from the dealer following a recall repair. the vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 19v813000 (electrical system); the vin was included, but the vehicle had already been repaired under the recall. the manufacturer was notified of the failure but provided no assistance. the failure mileage was unknown.

The transmission shifts strangely, and it seems like it cannot decide which gear it needs to be in for normal operations. it also causes the vehicle to stall while driving. also, at times it stays in only one gear, and you cannot even shift gears manually. intermittently, the vehicle starts out in a higher gear, and it doesn’t correct itself, so acceleration is way below what it needs to be. i have been fortunate to avoid a few crashes due to the stalling.

While driving through the intersection after slowing down at light, vehicle completely stalled, turned off in the middle of the intersection and wouldn't start back up. i had to have it towed to dealership. i have had it in dealer prior to this incident for stalling issues just out of nowhere. they simply said they cannot find a cause. this is dangerous to me because vehicles behind me don't know that i am stalled out and almost hit me. prior to this last time, i have been able to restart vehicle by putting in neutral and getting it to move on it's way, but still scary while vehicles behind me don't know that i was going to stall out. this last incident, i had to be pushed off of the road and then towed to dealer. hoping they can find the cause and fix.

This jeep has had 2 recalls and repairs related to the fuel pump relay. the first recallrepair did not fix the issue, jeep then replaced the relay again, which did not fix the issue. then there was a new recall and repair, which also did not fix the issue. the car still has the exact same issues, the car will randomly stall soon after being started. i’m not sure what to do at this point bc i feel unsafe driving this car and it is my only vehicle.

Vehicle was purchased 8/11/23 had it less then two weeks broke down . was smoking , was put in shop several times . told it was battery, then alternator. gotten out of shop a few days later same issue . had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . deductible $200 twice i had to pay . come to find out the engine had gone bad , they replaced that if i’m not mistaken . vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. they did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . after driving the car a couple months later it started smoking and jerking again would stop and would not crank . was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . we were sold a lemon. dealership knew exactly what was wrong with this they wanted to get it off their hands . this is something they know from from the start , unsafe to drive keeps smoking . we need answers fast someone is liable for the damage car they sold my son and i.

In 2018 the brake booster was tested (vacuum test), and was deemed fine, even though the part itself was placed incorrectly per the recall and could fail at any point. it was not replaced, and marked the recall as closed. last week the part, brake booster, failed while driving. jeep is not willing replace due to recall being closed in 2018 and overall recall closed in march 2022.

Clockspring malfunction causing horn, cruise control, and air bag not functioning

The contact owns a 2012 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the vehicle lost motive power. the contact was able to get the vehicle to the shoulder of the roadway. the contact attempted to start the vehicle; however, the vehicle failed to start. the contact called for roadside assistance; however, the tow truck driver was unable to jumpstart the vehicle. the vehicle was towed to an independent mechanic where it was diagnosed with alternator failure. the contact was advised to have the vehicle towed to the dealer for assistance. the vehicle was scheduled to be towed to the dealer. the vehicle was not yet repaired. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was unknown.

The entire vehicle turns off while driving down the road at 50mph. i am uncertain what part failed and have reproduced the issue on many occasions. this issue is a danger to not only my life but of those around me the vehicle shuts off unable to steer and unable to brake while still traveling at high speeds. this loss of control will result in the loss of limb or life if it hasn't already. given the issue has existed for over 12 years now this needs to be investigated as the cause is completely unknown. when the issue accures it is without indication or warning it happens abruptly and seemingly without cause.

The 2012 jeep grand cherokee overland headlamp assembly are defective and need to safety recall. the defect poses significant risk to driver especially at night. for example, this overland no longer level the headlamp low beam at the correct level. the light only cast out about 10 feet ahead of the headlamp. even when engaging the high beam both headlights only show a few feet further. this is unsafe and risky when driving at night as well as on roads without any streetlights. it is like driving into darkness. the low beams headlights are pointing so low to the ground that they do not illuminate the license plate of another vehicle that is 10 feet in front. prior to failure defect there was an in-dash notice stating the computer module lost communication with the right headlamp assembly. about a month later another message displayed the computer module lost communication with the left headlamp assembly. i took vehicle to local jeep dealer for analysis, and they confirmed that jeep headlight assemblies would have to be replaced with an estimated cost of about $3000.00. i told dealer this defect is a safety risk, and it needs to be a safety recall. i have to limit significantly my night driving due to safety risk. i am asking the nhtsa and jeep manufacture to issue recall to fix, correct, and replace this safety defect. thanks for your prompt attention to this safety matter. respectfully, owner, grand cherokee overland

Re: aq14-003-fca-consent-order-7-24-2015 & 2019 safety recall [manufacturer recall number v62 & nhtsa recall number 19v-813]. fca hasn't been in compliance with either of them regarding 'my' vehicle. 2015 consent decree implies should have been notifying car owners of any type of recall. 2017 recall was cancelled & 2019 safety recall was issued 4 years after the decree, 1 year after i bought the car, a safety recall was issued. wasn't notified. 2 years later "i" contacted fca (now stellantis) to get my vehicle remedied by repair or replacement. parts were shipped to a dealership but they used it on one of their customers. i asked for another set of parts. after that, absolutely nothing has happened up to now. keep in mind fca had my information (email, phone & address) either from me emailing or speaking with a customer rep. it's been over 3 years since last heard from fca. on my side i no longer have ability to contact them directly since they became stellantis. 49 u.s.c. § 30166(f); 49 c.f.r. §§ 573.6(c)(10); 577.5(a), 577.7(c)(1), & 49 u.s.c. § 30165(a)(1); 49 c.f.r. § 578.6(a) nhtsa fined fca/stellantis > $100 million for 'not' making an effort to send recall notifications of any type of recalls directly to owners of their vehicles within a reasonable amount of time also to remedy the issue. if they don't comply $7,000 per violation & only remedy is replacing the vehicle in question. it's exact issue! been over 7 years waiting within a reasonable remedy, it never happened. this is a safety issue. i was assured it'd be fixed, never was. i'm putting my life at risk & others driving. unbelievably the part sent to me the dealership without my consent & knowledge gave it to one of their customers. i called to complain & expected another part to be sent out to another dealership. it never happened. i never spoke to anyone at fca since then 3 years ago. there doesn't need to be a lengthy investigation. it shows my recall status as open. proof of noncompliance.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving at an undisclosed speed, the contact became aware of smoke coming from the engine compartment. the contact stated there a large amount of smoke coming from the alternator. additionally, the vehicle had no electrical power. the vehicle was towed to an independent mechanic where it was diagnosed with a failed alternator. the contact was informed that the alternator was burned. the contact was informed that the alternator needed to be replaced. the vehicle was being repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 120,000.

The contact owns a 2012 jeep grand cherokee. the contact stated while his wife was driving around a roundabout and stopping the vehicle, the vehicle shut off. the driver continued depressing the push-to-start button however, the vehicle failed to restart. the driver was assisted with moving the vehicle from the roadway. there were no warning lights illuminated. the vehicle was towed to the local dealer, where it was diagnosed that the fuse box and fuse in the engine compartment were burned and needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was approximately 160,116.

The contact owns a 2012 jeep grand cherokee. the contact stated while driving approximately 40 mph and approaching a stop light, the brake pedal was released, the accelerator pedal was depressed, and the contact discovered that the engine had shut off. the contact stated there was no warning light illuminated. the contact shifted into park, turned off, and restarted the vehicle, and the vehicle was drivable. the contact drove the vehicle back to the residence. the contact stated that several months later the vehicle was taken to a dealer and was repaired under nhtsa campaign numbers: 14v53000 (electrical system) however, the failure persisted. the dealer was contacted, and the contact was informed that the fuel pump was failing and that the repair would be an out-of-pocket expense. the contact referenced nhtsa action number: ea23001 (fuel system, diesel); however, the vehicle was not included in the investigation. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 111,000.

So i just bought this car from a dealer about a year now and i was driving down the fwy. heading to work and suddenly my car turned off and my steering wheel got really hard to make any turns there was no way i could’ve stopped in the middle of the fwy. to stop and start the engine. luckily i was able to pull over and check the car i was full on gas and i looked up common issues that could turn off a running engine checked all fuses didn’t see any problems with it didn’t see any sort of corrosion in the battery cables and their was no check engine on the dash board. theirs also been times were it randomly takes a long time cranking and won’t start right away so i literally wait for the engine to sit for a while and start the car. my guess it’s the crankshaft position or the fuel pump going out but that’s why i’m here to find out if theirs any recalls related to this issue. i’ve been told their was a recall for a relay issue

The contact owns a 2012 jeep grand cherokee. the contact stated that while driving at approximately 25-30 mph, the windshield wipers suddenly activated and the message fcw (forward collision warning) was illuminated on the instrument panel. the contact stated that the vehicle lost power immediately after the message displayed. the vehicle was shifted into neutral and towed to a nissan dealer and was diagnosed. the contact was informed that the alternator and battery had failed and needed to be replaced. the alternator had been replaced; however, the failure persisted. the manufacturer was made aware of the failure. the failure mileage was 117,000.

As i was driving my jeep grand cherokee, i was in the process of braking in order to turn, when the power steering stopped working as the engine stalled. i was able to pull over to the side of the road, put it back in park and was able to restart it like nothing had happened. according to other owners with a similar issue, all the symptoms describe an open safety recall for a failing fuel pump that may cause the engine to stall. however, when i search the vin on the nhtsa website, it states that there are no open recalls. the symptoms are identical to what is outlined in the recall. the only warning that came on was "check the gas cap" warning.

See attached document for complaint.

The contact owns a 2012 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle lost motive power. there was no warning light illuminated. the vehicle was able to be restarted. the vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump module had failed and needed to be replaced. the vehicle was not repaired. the vehicle was taken to the dealer but was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 156,000.

The transmission is messed up for no reason for such low miles

The contact owns a 2012 jeep grand cherokee. the contact stated that while the vehicle was parked, the vehicle failed to start. the check engine warning light was illuminated. the contact stated that the accelerator pedal was depressed, but the vehicle failed to respond, and was stalling. the vehicle was towed to an independent mechanic where it was diagnosed and determined that the vehicle was not starting due to a fuel-related failure. the vehicle was then towed to the dealer where it was repaired under nhtsa campaign number: 19v813000 (electrical system). the dealer then diagnosed the vehicle with a faulty fuel pump. the contact stated that the vehicle had experienced the same failure listed in nhtsa campaign number: 22v406000 (fuel system, diesel); however, the vin was not included in the recall. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 189,000.

Right front blinker burns out plus the socket burnt also, i replaced both parts around 10/25/2024 and the same thing happened..

While stopped at a stop light 5 separate occasions in eco mode. vehicle shut off but would not restart unless i pressed the on/off button. i did not realize that it had happened and was almost rear ended because of it.

There were two recall in late 2019 from fca for my jeep. one has been for the fuel pump relay which jeep has the part but i've been unable to schedule for repair because the jeep dealership said they cannot get the part and blames jeep (fca). fca blames the dealership. the second recall was for the dash pad peeling up, which requires a new dash pad. again i've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at jeep has been cancelling the orders submitted without explanation. the fuel pump relay is a safety recall going on for the past 1+ years. the replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.

To whom it may concern, i am writing this letter in regards to my previous vehicle that was involved in a accident. this vehicle had no work done, meaning the recalls on it were never done.and for that reason, i hold the manufacturer responsible for not making sure the previous iwners/dealers are held accountable for their actions. there were a total of 10 recalls on this vehicle starting from 9-26-2011 to 11-14-2019. and for that failure, it lead to an almost fatal accident of my lived one. i have all the necessary paperwork concerning this matter.

I have been waiting for nearly one year for jeep to provide recall parts for recall v62 fuel pump relay. my dealer is williamsburg chrysler jeep dodge in williamsburg, virginia. the problem this recall corrects is intermediate stalling, which results in a loss of power steering and could result in loss of control of the vehicle. my jeep stalled on 10 may and over the last few years this has occurred countless other times. my dealer

Vehicle was serviced for recalls approximately 2 months ago after the vehicle stalled while driving. yesterday, the vehicle began to smell like burned rubber and stalled while i was driving approximately 35 miles per hour in rush hour traffic. the vehicle completely died and needed towing to dealership. the dealership says alternator is burned up, along with computers and battery and do not acknowledge the ongoing issues with the alternator or electrical system in this model. this is not covered under the alternator recall according to the dealership and they maintain this is very different from the recall issues (although it acts the same). very scary and dangerous. *tr

There was a recall on the alternator, i got it repaired after a break down and they are refusing to reimburse me for expenses

Hi my 2012 jeep i was driving home from work and suddenly my truck lost of power. and truck shot down completely. had to have my truck to my house. i am thinking there might be a alternator/electrical problem. i checked my vin on the recall please can call me on my number and how to proceed this manner thank you *tr

Intermittent stalling usually during deceleration. four times in the past 3-months. twice while slowing for a right turn, once while slowing on a downgrade. the vehicle can only be restarted if in park forcing the need to come to a complete stop and shifting into park. the only indication is the loss of engine noise, power steering and confirming using the tachometer. this condition could lead to a rear collision on a busy road way, a roadway with no breakdown lane or trapped in a center land of a multilane road. prior to the current stalling repairs per r09 / nhtsa 15v-115 were implemented. the repairs may not been effective.

The covering in the dash is coming up that may prevent the air bag from deploying

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the vehicle stalled without warning. the contact stated that the fuel pump fractured and caused a host of electrical failures in the vehicle. in addition, the vehicle would not accelerate and smoke appeared under the hood of the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 60,000.

Tl the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that lithia chrysler jeep dodge ram of corpus christi located at 4313 s staples st, corpus christi, tx 78411, (732) 549-6606) exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was unavailable. the contact called autonation chrysler dodge jeep ram and fiat north columbus (3000 n lake pkwy, columbus, ga 31909, (706) 522-2116) and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. lithia chrysler jeep dodge ram of corpus christi (4313 s staples st, corpus christi, tx 78411) was contacted and confirmed that the part would need to be ordered. the dealer informed the contact that the part would take up to 3 weeks to be delivered to the dealer. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue and informed the contact that they were unable to assist. the contact stated that the vehicle fails to start. the vehicle was not taken to a dealer or independent mechanic for diagnosis. the failure mileage was unknown. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called bob howard chrysler jeep dodge ram (13252 broadway ext, oklahoma city, ok 73114, (405) 749-1111) and it was confirmed that the part was not yet available. recently, the contact stated that the vehicle failed to start up after multiple attempts with the check engine warning light illuminated. the same dealer was called back and the contact was informed that only a limited amount of parts had been made available for recall repairs. the manufacturer was made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the failure mileage was approximately 130,000. parts distribution disconnect.

Received check engine light (cel) p006d while vehicle was in motion. cause was a faulty oem filter housing w/ cooler 636463. safety risk is while this error was activated no other engine problem would be reported to the driver. replacement cost $953.76. service station stated many of these failures are being reported at this time. currently jeep does not have a recall on this failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. carl burger chrysler jeep dodge ram world (8355 hercules st, la mesa, ca 91942) and the manufacturer were made aware of the issue. the contact stated that on several occasions, the vehicle would not immediately start-up and required several attempts to start the vehicle. the failure mileage was unknown. vin tool confirms parts not available.

Airbag light blinks on and off when driving or just sitting. randomly will beep when staying on. this should be a recall as it is very hazardous to everyone.

Airbag off warning light keeps coming on - nobody has turned off the airbags. per thompsons chrysler, jeep, & dodge dealership, this is from wiring that comes loose under the drivers seat and is a common safety issue with this model.

2012 jeep grand cherokee. consumer writes regarding fuel pump safety recall.*ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. *js

My 2012 jeep grand cherokee srt8 is having fuel pump problems, it is stalling while running and stuttering when pressing the gas, more specifically happens while merging on highway and accelerating. i took it to the dealership and they notified me of there being a recall on the pump and there isn't a fix for it. also notified me that i can not register or sell the vehicle with this problem. *tr

Recall repair: unable to remedy this safety recall for fuel pump relay in a timely manner: 3.5 months and still waiting. that external fuel pump relay is something you can order on amazon for $10; however, the dealership indicates that they can only procure one per week. at 2 months wait, the dealership allen samuels in waco, tx indicated "the recall you have has had serious parts restrictions. we are only allowed to secure one per week....but it still may be a few months before we can procure one for you. " manufacturer recall numberv62; nhtsa recall number19v-813 summary -- a fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. safety risk--a vehicle stall while driving can cause a vehicle crash without prior warning.

Engine light goes on blinks and car starts to shake had dealer look into engine. they stated the engine block needs replacement. this has been going on since i owned the jeep. the car can stall at any minute and just shutoff. driving on city streets engine light blinks for a few minutes the goes solid for a few days then goes off only to restart the process car always shakes and makes noises.

The v62 recall did not work for my jeep. it was fine for about 3 mos (didn’t stall while driving) and then it stalled exiting the highway. in the past year i’ve had the fuel pump replaced, multiple “fixes” for this recall and it still stalls.

I've been waiting well over a year, names on a 'list' at various dealerships for both recalls, specifically the fuel pump. manufacturer recall numberv62 nhtsa recall number19v-813

Tl* he contact owns a 2012 jeep grand cherokee. the contact stated while driving 30 mph, the steering wheel became difficult to turn. there was no warning light illuminated. the contact stated that her husband drove the vehicle back to the residence. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the vehicle loss electronic power steering. the vehicle was taken to kendell dodge chrysler jeep ram (13355 southwest 137th ave miami fl 33186, (786)231-2000) where it was diagnosed with the loss of communication to the power steering. the contact was informed that the vin was not under recall. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 141,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the local dealer safford jeep located at 1659 berryville pike, winchester, va 22603 was notified and it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was invalid.

My jeep has been stalling multiple times when trying to start it. one night when i tried to start it, it would not turn on. i brought it to the dealership and they changed the fuel relay on it, however i just brought it back 2 days ago for the same problem. they replaced it again, however when picking it up it stalled again.

Despite recall v62 being “fixed” by jeep dealership, vehicle continues to stall while in motion. often times while turning either on city streets or highway. after multiple stalls i started keeping a log of when and where they occur. this is extremely dangerous and has caused for some scary situation on the highway and approaching intersections. the recall fuel pump relay fix has not corrected the problem.

My car began shuddering, the deal of driving a boat almost, feeling like the transmission is in a lower gear but not as rough. the dealer preformed recall repair fsa 14m02tsb 16-0129 today in denton. i drove home the 35 mi. and, although improved still felt the same. my boyfriend researched other bulletins and recalls. then jacked the car up and saw a leak relating to 14m01tsb. i called but was told since i have 127798 mi and it has been more than 10 hrs, this no longer applies. there was no warning or coded related to these issues and i feel that these 2 issues are related to each other and 1401tsb should be extended to accommodate customers who have this issue but weren’t aware as diagnostics do not show there is a problem and the leak is not severe enough to notice driveway spots. the only code of my car is an oxygen sensor code that showed up after the dealer repair today. i have seen many people who has this exact same issue therefore it is an ongoing problem that jeep manufacturers are fully aware of. i request that the previous 14m01 be extended to cover all parts, repairs and labor related to this issues for these vehicle owners. i am just outside the coverage of this bulletin and had my boyfriend not jacked up the vehicle and checked himself after researching the bulletins, we would still be unaware of the actual problem. i, and other owners need the problems address in bulletin 14m01 remedied by warranty extension or other satisfactory means to cover a problem that the manufacturer is fully aware of.

For 2 years i’ve been getting recall notices to replace a failing fuel pump relay for our jeep. every time i schedule an appointment to address the recall i’m told that the part is not available. while driving the vehicle will randomly stall out and will need to be restarted. this situation poses a safety issue and could lead to an accident which could be potentially fatal. chrysler corporation needs to be accountable for this and take all necessary steps to insure the safety of its vehicles and its occupants.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the passenger’s side front headrest air bag deployed independently. ron lewis chrysler dodge jeep ram waynesburg (1625 e high st, waynesburg, pa 15370) was contacted and provided an appointment for the contact. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 215,000.

When in motion (has happened multiple times on the highway) the engine will stall and the engine cuts off randomly while driving. no error codes or warnings come on, power steering and power brakes no longer function either but the radio stays on. dealer has replaced the fuel pump relay twice but its not fixed. because the computer doesn't recognize an error the dealer has said they can't diagnose it as an issue. but jeep forums widely show that many people are still having this issue..

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called tri-cities chrysler dodge jeep ram (869 e. stone dr, kingsport, tn 37660, (423) 799-3403) where it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer had not been made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. tate dodge chrysler jeep ram (located at 7429 ritchie hwy, glen burnie, md 21061, (410) 766-2560) was contacted and made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called chrysler dodge jeep ram of seattle (13733 aurora ave n, seattle, wa 98133, (206) 365-3530) and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called chrysler dodge jeep ram of seattle (13733 aurora ave n, seattle, wa 98133, (206) 365-3530) and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

When i was driving straight down the street going about 35 mph, i heard a loud explosions like noise and then my jeep became disabled. i took the vehicle to the shop and i was told that the vehicle was totaled and that the body and frame of the vehicle had completely separated itself from the vehicle. i have been told by several people who have inspected my vehicle including the dealership and insurance company that this is a manufacturer defect to my vehicle. everyone who has inspected the vehicle has stated they have never in life seen a vehicle come apart the way my jeep has and it should have never happened. the dealership and i have been trying since october 6, 2020 to get mophar and fca customer care to take responsibility for the vehicle and send an engineer out to inspect the vehicle for recall. the dealership has explained to me that the vehicle has slowly been separating itself from the body due to a manufacturing defect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. autonation chrysler roseville located at 200 automall dr, roseville, ca 95661 was contacted it was confirmed that the part was not yet available. the contact was informed that the dealer only received one part per week to service vehicles included in the recall. the manufacturer was also contacted and confirmed the shortage of parts. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the vehicle experienced the failure listed in the recall. parts distribution disconnect. the failure mileage was 85,000.

Tl* the contact owned a 2012 jeep grand cherokee. the contact stated that while driving at 35-40 mph, the vehicle stalled and the steering wheel seized while going over a speed bump and hit a tree. the front driver's and passenger air bags deployed. the contact suffered injuries to his lower back and head. medical attention was received as the contact was transported by ambulance. a police report was filed. the contact was unaware if the vehicle was towed or not. the dealer hill kelly dodge (6171 pensacola blvd, pensacola, fl 32505) was notified a day prior to the collision about several warning lights that illuminated (check engine, service 4-wheel drive, traction control) and scheduled an upcoming appointment to get the vehicle diagnosed as well as the recall repair for nhtsa campaign number: 19v813000 (electrical system). the manufacturer was not notified of the failure. the failure mileage was 145,000.

Within the span of approximately 15 months, the engine has randomly turned off 8 times in the middle of driving. when this occurs, the car loses power steering and braking, making it difficult to control, aside from the fact that the car can not safely be moved to a safe emergency stop location. the car has been to the dealership numerous times, but with no solution. the dealer has performed all recalls and software updates, but these have not solved the problem. the dealer has stated that they cannot replicate the problem, so therefore cannot fix it. chrysler customer care was contacted and a case manager was assigned to the case. the case manager instructed the dealership to drive the car, which they had done before, to try to replicate the problem. they were unable to do so and the case manager has stated that there is nothing that can be done if the problem cannot be replicated. when asked what to do in the event the vehicle causes an accident, the case manager stated to contact him at that point and he will take the case "to the next level". in short, the car must be involved in an accident before chrysler is willing to do anything. at this point, we are not comfortable driving this car for which we are paying a lot of money and are not being offered any solutions. *tr

2012 jeep grand cherokee suffered rapid failure of alternator after being driven for 2 miles after oil change from dealer. smoked for15 minutes after being turned off. resulted in total shutdown of the electrical system

Electrical short in passenger side sun visor caught the interior of the vehicle on fire while parked in our garage. we had noticed a burning smell a week earlier and my wife had seen smoke in the passenger cabin. we immediately took it to the dealer and they kept it four days before returning it to us, blaming a rodent nest in the ventilation fan. three days later it caught fire.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 55 mph, the engine stalled without warning. the dealer could not duplicate the failure. the manufacturer was made aware of the issue. the failure mileage was 49,000.

I have a 2012 jeep grand cherokee limited, 5.7l engine. purchased the vehicle used. at approximately 60,000 miles (2015) the jeep begin to randomly stall while driving. it always happened within 10 minutes of leaving my house. fuel levels good, didn't matter if turning left or right. vehicle stalled, causing steering to lock. almost in 3 accidents. only remedy was to put it in park, jeep would start right back up. this happened in june, august and october. after october stall, i took to the jeep dealership. the dealership couldn't find anything unusual, and replaced the battery. the trailer taillights were not working and they recommend replace tipm. things were fine until september 2016. on sept 2 jeep stalls turning right, full tank of gas. on sept 6 - stalls slightly turning into suicide lane. back to dealership. dealership has it from 9/7-9-9. can't replicate it, and no errors come up. they do replace recall sun visors. sept 18 - stalls going straight on road. again, this is in the morning, and within 10 minutes of leaving my house. saturday oct 14. jeep stalls again around noon time. hadn't driven it since friday 1pm, the day before. full tank of gas. died while slowing down towards a red light, going straight. almost rear ended as a result. the dealership cant diagnose one thing that happens randomly. there is a plethora of complaints online regarding the tipm and alternator in this jeep. my vin isn't covered by the recalls, but it sounds like a tipm would remedy the situation. this vehicle is unsafe to drive, and chrysler isn't helping. *tr

The same exact thing as recall p60 except my model supposedly has a 180amp alternator. i can't be for sure since the tag was almost completely melted when the alternator was removed. pulling into a parking lot the electrical system just started flashing and going haywire. the vehicle quit working. when i popped the hood, the alternator was so hot it was almost glowing.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall for the ignition switch two years ago, but the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the nhtsa campaign number was unknown. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the electronic throttle control indicator illuminated and the vehicle stalled. the vehicle was towed to the dealer where it was diagnosed that the alternator failed and needed to be replaced. the vehicle was repaired. the contact had not driven the vehicle since the repair. the failure mileage was 50,000.

Since purchasing my 2012 jeep gc, lugnuts have become loose and at times fall off the stud while driving. regardless of how well, or how many times the lug nuts are torched down, they become loose and fall off. i have replaced over 5 wheel studs because they break off under pressure and twice as many lug nuts at $12 a piece. each repair has cost me over $150 a visit for stud repair. while moving from minnesota to california, my lug nuts became so loose on my wheel the wheel almost fell off going 80 mph. this is a serious and dangerous problem. my vehicle has less than 85,000 miles on it.

I drove my car not even three houses away from my residence and had to stop at a stop sign. going roughly 10-15 miles and i could not stop my car. my brakes were hard and nothing happened. my car missed an incoming car and i swerved onto a curb to stop my car. my brakes were completely out! my car had to get towed to the dealership and come to find out it was a recalled part on the car that made the brakes not work- brake booster. dealership said t would be replaced. they called next day to tell us it would not be replaced due to an expired warranty. and to call chrysler 800 hotline. it got us nowhere. the rep refused to put a manager in the phone indicating they will call me back after their 1 day policy. and that my car was already fixed and that i should pay for it and they might reimburse me for it in 3-5 business days. chrysler is refusing to pay for that recalled part.

Battery died and dealer replaced battery and performed recall repair for sun visor wiring. within first 20 miles, while in motion on atlanta rd. in smyrna, georgia, cabin filled with smoke from electrical fire beneath front passenger seat, which is where battery is located.

Tl-

2012 jeep grand cherokee stopped in the middle of the road with the engine losing power, warning lights flashing with the smell of hot or burning electrical wiring entering the cabin. i was lucky i was on a city street going about 30mph, and not on the interstate moving at a faster pace. i had the car towed to the dealership and was told the next day that the alternator needed to be replaced, at a cost of over $1,000. i was told it was a difficult job to replace the alternator. based on youtube videos, it should not have taken more than around 30-40 minutes. the alternator was available for $405-$450 from numerous mopar oems online. the dealership charged me over $730 and labor of over $250 for a total of over $1,000. the recall was for the 160amp, for the same exact stated situation that i had with the 180amp, so it was not covered. this is a safety hazard that should have been included in the recall. the chrysler/jeep dealership seems to using this as an opportunity to gouge the public.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000(electrical system, interior lighting); however, the parts to do the repair were unavailable. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. parts distribution disconnect.

While driving a whining noise started. then battery light came on. system started it indicate system shutting down. drove straight to dealer and was informed the alternator was burnt out and the battery shot. i complained to fca. their esponse there is a recall on 160 amp alternators but it .does not apply to my vehicle because it has a 180 amp alternator.

Tl* the contact owns a 2012 jeep grand cherokee. while driving, the 180 amp alternator failed and caused the vehicle to stall. the vehicle was towed to a dealer where it was determined that the vin was excluded from nhtsa campaign number: 14v634000 (electrical system). the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 50,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving various speeds, the check engine indicator illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the battery warning indicator illuminated and the vehicle stalled. the contact was not able to restart the vehicle. the vehicle was towed to the dealer to be diagnosed. the contact was informed that the alternator needed to be replaced. the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 50,000.

Yet another defective alternator. was driving on city road and could smell something burning in engine. pulled over and thought my car was on fire from the amount of smoke coming from the engine. alternator locked up. couldn't start vehicle after i stopped.

I am losing power steering fluid on my 2012 jeep grand cherokee - there is a leak somewhere in the steering. i have only 40,k miles on this vehicle. there have been many complaints on this and is obviously a defect in the steering system - chrysler should recall and repair this problem.

Sun visor recall, have turned in 2 recalls allready to the tomah wi dealer, but no call to come in and get it fixed.

It's been several months since i've requested my local jeep dealer to install the visor recall upgrade . he has the replacement parts but keeps outing me off saying he needs a special tool or part to complete this service ! sounds like vs to me. this is about safety ! what is going on ?

Tl* the contact owned a 2012 jeep grand cherokee. after the vehicle was started, smoke emitted across the top of the interior windshield. the vehicle caught fire and the fire department extinguished the flames. a police report was filed and no injuries were sustained. the vehicle was destroyed. the vin was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). the manufacturer was not notified of the failure. the failure mileage was 32,000.

The vehicle suddenly in a left turn lane at a intersection had the alternator light come on. the jeep then suddenly died and omitted a odor of something burning. the jeep would not budge at that point and was compliantly stuck with no power. i couldn't even push the vehicle out of the intersection because the wheels lock up, along with everything else. luckily it did not catch on fire, but i smelled smoke. i had people yelling and honking at me because i was in their way, they even yelled at the police officer there to help. the vehicle was taken to a licensed chyrsler dealer...from there it was diagnosis with a shorted out alternator, which also shorted out the computer and battery. the extended warranty covered the alternator and computer, but the battery was not covered. that is $247 to purchase the battery and the $100 extended insurance deductible. there is a recall p60 on this year jeep grand cherokee and dodge durango, but that is the 160 amp alternator, ours has the 180 amp. the problem i experienced was exactly what the recall was issued for. i believe my vehicle and others need to be recalled before they short out and catch on fire.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the battery warning indicator illuminated. also, the vehicle failed to start several times without warning and the battery had to be recharged several times. while driven over un-leveled land, the vehicle stalled and various warning indicators illuminated. the vehicle was taken to the dealer (blackhawk motors, 1621 s marquette rd, prairie du chien, wi 53821, (608) 326-8400) where it was diagnosed that the alternator assembly failed and further repairs may be required. the vin was not included in nhtsa campaign numbers: 17v435000 (electrical system), 14v634000 (electrical system), and 15v115000 (electrical system). in addition, the vin was included in nhtsa campaign number: (visibility). the manufacturer was notified of the failures. the approximate failure mileage was 87,000. parts distribution disconnect.

Heard a loud 'bang' under the hood while cruising @ 72mph on a new hampshire inter-state. immediately lost control and crashed into a guard rail, bounced back into the highway, hit the guard rail again and wound up backward into the guard rail. some witnesses stated that they saw fire and smoke under the front of the vehicle. *bf *tr

Driving down hwy. for 10 minutes and battery light came on, short time later vehicle died. battery cables on jumper side hot, strong smell of burned rubber. battery and alternator very hot and could not be touched. seem to be direct ground on 180 amp alternator. had to replace battery and alternator just to get power back. now more checks needed on computer. same as p60 recall, however, chrysler tells me the 180 amp is not involved.

I have 4 recurring problems with my jeep. first, the driver's heated seats periodically will not work. second, upon starting my car, it will just stall or shut down. this happens 2 to 3 times a week. third, the check engine light continuously comes on and off (and when i get it checked, i am told something about the thermostat, but have had no problems with it overheating). finally, the cruise control on/off button will not work sometimes. i have to physically hit the steering wheel for it to work. i have read about tons of recalls for my year jeep, but my vin number is not included. i am starting to think it should be.

When i was driving on the high way .my grand cherokee stalled then stopped.after a short time it started again and i drove it to the mopar service centre of the dealer. the dealer told me that the car was not recalled for detective alternator. so they will replace the alternator and drained battery at my expense and also charge for the labour cost. i find this very strange and unjustified. the car maybe was not recalled but the fault now is exactly what the recall was for . so how come they refuse to replace what was originally recalled. this is against the rules and regulations of nhtsa. please guide me.

The alternator on our jeep had the same issue as the p60 recall for this model year and engine equipped with the 160 amp alternator. our vehicle has the 180 amp alternator and is not covered. my question/complaint is that if the chrysler warranty rep told me that she is seeing this issue more and more than why isn't the 180 amp alternator covered under the warranty also. the car was running perfectly fine and instantly started squealing very loudly and we could smell the electrical issue we are unsure of a fire issue but it looked like the alternator could have started something else..luckily we were able to pull the vehicle over and when i lifted the hood the alternator was pouring out smoke and had soot around the cooling fins. we returned to the vehicle 3 hours later and we could still smell the burnt wire smell. our dealer tried to jump start using a power pack and it instantly drained two power packs that can jump seams from a dead battery. our vehicle had to be towed to the dealer. now we are waiting to find out what our charged will be. as i said earlier, the chrysler warranty rep said that this is being reported more and more and she advised me to file a complaint hoping that a recall will be started due to the number of complaints they are seeing. is there anything i can do in the meantime while i spend 500$ on a tow and a alternator? thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).?*jb

As i was driving my a/c stopped blowing cold air. battery light came on then all the dash indicators started blinking wrong including my seat belt indicator, radio shut off, etc. car drove as if it had little power then steering jerked as if car was going to shut down. pulled over and turned off car and car would not restart. took to the mechanic who confirmed is the alternator. vehicle only hs 60k miles.

Sudden electrical system failure while driving in town over my lunch hour. warning light illuminated and was able to drive to a safe place to stop before the alternator started smoking. powdered extinguisher did not stop the smoke so had to call the fire department. their liquid flame retardant was able to cool the alternator and prevent the fire from spreading. jeep has a current recall for the 160 amp alternator, but i have the 180 amp alternator. i reported the issue to jeep and they were able to confirm that they haven't even started an investigation for this issue. this is the exact same failure as is described in the 160 amp alternator recall and the issue was fixed the same way, by replacing the alternator. please make jeep expand the recall before someone dies in a fire or accident due to this issue. if i was on the highway as i was over the holiday weekend we would not have been able to stop in a safe place as quickly and definitely would not have had a quick fire response!

Engine light will come on and when i attempt to accelerate the jeep will not go over 25 mph. i need to pull over as soon as possible and turn the car off. i may need to do this several times before it will start to drive normally. the engine light will remain on anywhere from hours to several days while the car drives normally. there is no pattern to when it happens. i have taken the jeep in to a dealer. oil filter housing replaced. did not correct the problem - drove fine for 4 days. can happen anywhere - pulling out onto major highway or just driving on a country road. it is very dangerous and scary. it is back at the shop again. each time i have to pay for the repair and rent a another vehicle. it has been happening for a for quite awhile, but since i need my vehicle i have lived with it. i will soon be transporting 2 young children to camp every day and it is happening more often so i had to have it fixed. also the cost of repair is almost $3000 so far plus renting a vehicle at $50/day. i just purchased the vehicle 11/12/15. i put the date as 01/01/2016 since it has happened regularly since i got it, but it is now happening every few days.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle experienced a complete loss of electrical power intermittently. all the warning indicators illuminated. the vehicle was towed to semi valley chrysler dodge jeep, but the dealer could not replicate the failure. the manufacturer was notified of the failure and offered no assistance. the failure mileage was 110,080.

Sudden loss of all power while driving on highway. smoke, power brake and steering failure, battery drained. very dangerous!!

2012 altitude. sometimes when i am driving the engine will cut out. there are no warnings, no glitches in the electrical components or anything. the only way i know the engine cuts out is that there is no response from the gas pedal and i lose power steering. i have to shift into neutral, ease on the brake, press the start button, and then when it restarts i shift it back into drive and pick up where i left off. like i said, there are no glitches in the lights or anything. no codes or engine lights or anything. i bought it in sept 2016 and its been in the shop about 9 times. they cant even get the problem to happen, let alone fix it. i emailed the jeep and fiat ceos for a paper trail in case i got into a wreck- wanted to cover my ***- and they responded. they said they'd pay for my rental car every time i brought my jeep in for service on this issue. so that has limited me to bringing it into the dealer. they are giving me a number to allow me to purchase a new jeep at employee cost, but, considering i bought a 2012 in 2016, i can't afford a 2017 model. i'd have to sacrafice a lot of my current options to try to find a vehicle priced to maintain my current payments. this has happened from all speeds. it happened to me while driving around 70mph, 30mph, and even after i came to a red light, and the light turned green, i pressed the gas and got nothing... the only thing that i have noticed, and i'm not even sure i really noticed this, but if i'm driving hard, and go from fast to slow quickly, but not slamming on my brakes, kind of like flying down the street and then the light turns so you gotta come to a stop soon. i hope that makes sense. i'm not even sure this has anything to do with it. i have aftermarket hids installed (ddm tuning with canbus plus or whatever it is) however, it's happened day or night, lights on and lights off.

180 amp alternator burned out nearly causing engine fire. required replacement of alternator, battery and pcu. situation addressed by recall nhtsa 14v-634 which fca says not apply to my vehicle because of larger alternator. vehicle was in motion when battery light illuminated. no other indication of danger until stopped. smoke was clearly emanating from alternator when hood raised.

Tl* the contact owns a 2012 (na) jeep cherokee. while driving 15 mph, the vehicle stalled without warning and completely lost power. in addition, the malfunction, electronic throttle control, and acc indicators illuminated. the vehicle was towed to jeep, dodge, chrysler of simi valley, california, but the dealer could not duplicate or determine the cause of the failure. the manufacturer was not made aware of the issue. the failure mileage was 110,093. ..updated 08/30/17 *bf *cn

Alternator failed with no warning. it began violently smoking like it was about to catch fire even though it was turning freely. turned car off and it was still smoking badly. grabbed fire extinguisher but it never flamed up. in the process, it burned my battery up also. jeep had a recall on the 160 amp alternator for the same issue but said mine was not covered because it was 180 amp. i have read where several others have had the same issue with the 180 amp alternator. had the car towed to former dealer i bought it from(he was the new car dealer at the time), he said he had never seen a battery that hot after sitting for awhile and couldn't understand how it didn't burn up. cost of repair was over $1000 for a new alternator and battery

We have had this jeep grand cheroke service three times and before having it service, the car has cut off while driving on the highway without warning.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the alternator failed while driving 45 mph. in addition, the windshield wipers engaged independently, the lights on the instrument panel flashed and immediately became dim, and the engine stalled. the contact also noticed a burning rubber odor inside the vehicle. the vehicle was towed to hill view motorist chrysler dealer in luxor, pennsylvania (724-834-8440) where it was diagnosed that the alternator failed and caused the battery and power train control module to burn. the vehicle was repaired and the alternator, battery, and power train control module were replaced. the manufacturer stated that the alternator in the vehicle was one hundred eighty amps and was not included in nhtsa campaign number: 14v634000 (electrical system). the failure mileage was 62,407. updated 08/04/17*lj *js

This happened june 2016 in calgary, ab. canada. i was upset then and am still upset now, enough to complain here. i was driving on street at low speed, the battery light came on, i pulled over less than a minute later, engine was squealing badly, turned off engine, there was a large amount of smoke coming from under the hood, i opened hood and was hit with a blast of smoke, i thought engine was on fire. after smoke dissipated, i could see smoke was coming from alternator. it appeared to have overheated and melted a connector/wiring. i had the alternator replaced, but the pcm was also fried, so had to have it replaced as well. $2000 later i was back on the road. i checked fca for recalls. fca say the 160 amp alternator is covered under a recall but not the 180 amp. i have the 180 amp alternator. i talked to 3-4 people at fca and emailed them all the info and invoices and the said "we are very sorry and that is unfortunate but there is no recall or coverage" for my alternator or pcm. however, they did say that with enough complaints that possibly in the future there will be a campaign to recall the 180 amp alternator and told me to keep my receipts. so everyone keep your receipts and keep complaining as i believe they will eventually recall this alternator, and we will get some reimbursement.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 30 mph, the battery warning indicator illuminated and smoke and a burning odor appeared under the hood. the instrument panel lighting began to flicker and the vehicle began to lose power and eventually failed. the contact had the vehicle towed to jim smallich chrysler dealer where it was diagnosed that the battery and alternator failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). the approximate failure mileage was 50,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 6 mph, the brakes failed to work without warning. the vehicle was taken to the local dealer (brunswick auto mart located at 3031 center rd, brunswick, oh 44212; (877) 815-7437) where it was diagnosed that the brake booster needed to be replaced. the vehicle was not repaired. the manufacturer was not contacted. the manufacturer was not made aware of the failure. the failure mileage was 32,300. updated 08/23/17*lj *cn

Tl* the contact owns a 2012 jeep grand cherokee. while the vehicle was stationary, the alternator malfunctioned without warning. the contact stated that smoke emitted from under the hood of the vehicle that originated from the alternator. the vehicle was not diagnosed or repaired. stanley wood in batesville, arkansas was made aware of the failure. the manufacturer was not made aware of the failure. the failure mileage was 79,738.

Tl* the contact owns a 2012 jeep grand cherokee. while the vehicle was parked with the air conditioner and radio still operable, the contact exited the vehicle. upon returning to the vehicle, he noticed that the air conditioner and radio stopped working, but the windshield wiper blades were moving at slow speed. the contact shifted into drive, but the vehicle was moving slowly and the steering wheel seized. the vehicle was stopped, shifted into park, turned off, and failed to restart. the voltage warning indicator illuminated. the vehicle was towed to an independent mechanic where it was diagnosed with a faulty alternator and battery that needed replacement. the parts were replaced, but the mechanic noticed that the computer was damaged and could not be repaired. the vehicle was towed to another independent mechanic who diagnosed that the pcm needed replacement and there was an alternator recall. the vehicle was not repaired. the contact had the vehicle towed to jt chrysler dodge ram of lexington (located at 4838 sunset blvd, lexington, sc 29072 (803) 957-2010) for repairs. the manufacturer was notified of the failure and confirmed that the vin was not included in nhtsa campaign number: 15v674000 (electrical system). the failure mileage was 113,002.

Alternator chrysler has a recall for alternators from 2011 - 2014 but my vin is not covered. same issue as the recall. sudden power loss, smell of burnt wires. total electrical loss. car has 90,000 miles on it. recall should extend to this issue. $800 fix

Tl* the contact owns a 2012 jeep grand cherokee. while driving at unknown speeds, the instrument cluster lights flashed and the engine stalled. the vehicle was towed to an independent mechanic, but was not diagnosed or repaired. the manufacturer and dealer were not notified of the failure. the failure mileage was 80,000.

Here are the issues i had with my truck which align with issues noted in recalls; tipm – electrical issues in march 2015, the electrical component to the truck key malfunctioned after owning the truck for about 6 months. this malfunction did not allow me to lock the car using the key. i had the key battery replaced thinking that would fix the problem, but the key malfunctioned again one week later. sun visor and fuel pump recall- december 12, 2015 i had an appointment with keffer jeep on east independence boulevard to have both recalls looked at. i was told they were both taken care of. alternator / electrical issues- november 4, 2016 my wife was taking our son to school when she began getting a burning smell from under the hood. after dropping off my son, she pulled over and noticed smoke coming from under the hood. she cut the car off, initially thinking it just overheated. we left the car in the school parking lot overnight hoping it would start up the next day. i tried to start the car, but it wouldn't start and the key got stuck in the ignition. after having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall. when i experienced these issues with the truck on 11/4, my mechanic took the truck to state line jeep in fort mill, sc to get the computer reprogrammed. during that visit, my mechanic was told that the visor recall was still open which makes me wonder if the fuel pump issue was ever properly resolved. there are multiple alternator recalls for this truck, but not one specific to my vin number.

Although a recall on the 160 amp alternator my 180 amp alternator failed exactly like the 160 - smoke and left me in traffic, failed while driving in houston traffic. there are hundreds of cases with the 180 online but fca will not do anything unless you say so. so for now $1995 out of my pocket. http://m.carcomplaints.com/jeep/grand_cherokee/2012/engine/engine.shtml next source http://www.carproblemzoo.com/jeep/grandcherokee/alternator-generator-regulator-problems.php

180 amp alternator experienced catastrophic failure causing total loss of all power, battery failure, pcm failure and smoking and burning smell from engine compartment. experienced loud whinning from alternator while driving immediately prior to failure. ultimate failure occured as car pulled into parking spot. this is the same issue experienced by 160 amp alternator under recall. it is extremely dangerous and chrysler/jeep should be required to fix these issues.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle failed to start and the check engine warning light illuminated. the failure recurred twice. the vehicle was taken to the carmax dealer in burbank, ca where the contact was informed that they could not service the vehicle due to others vehicle that needed to be serviced first. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 66,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving various speeds and making a sharp turn in either direction, the vehicle suddenly shut off and the driver had to push the start button to restart the engine. the contact indicated that the failure occurred on multiple occasions. the vehicle was taken to the dealer, but no failure could be found. the manufacturer was not notified. the failure mileage was 75,000.

My alternator and then my ecu computer were damaged exactly in the same way that was described in the p60 recall. unfortunately i realized that my vin is not listed in the recall. how can i get reinbursed from the dealer all the expenses that i paid if my vin is not in the recall although it has the same damaged that is described in the p60 bulletin , please advise marcelo

While driving on freeway, battery warning light lit up, followed by (incorrect) error messages on instrument cluster menu that driver seatbelt was unfastened. all electrical equipment in the vehicle ceased operation, including ac and stereo. i pulled off of freeway and opened hood to find the alternator smoking heavily. this was the exact same failure situation described in chrysler recall p60, but because my alternator was 180amp instead of 160amp, it was not covered by the p60 recall. the alternator had to be replaced. the alternator failure also resulted in a blown-out pcm, which had to be replaced. this is an extremely dangerous failure that could have caused a car fire, or traffic accident. chrysler recall p60 should include the 180amp alternators, as well, because they have the same fault and safety issues.

Power steering fluid leaking; according to dealer, power steering fluid is highly flammable and may cause a fire forcing me to pay the $1,600 for a new steering rack. 2012 jeep grand cherokee, 26k miles.

Alternator failed with no warning lights. heavy smoke poured from engine bay. faulty alternator caused pcm failure. vehicle was in motion with no issue. stopped for gas. upon restart, vehicle had hard start and then began smoking.

I went to push the brake pedal and pedal is stiff and will not push down. jeep doesn't want to stop. almost crashed into car in front of me. i have had no brake work at all.

Back latch messed up would shut costed me 400$.

Front rack and pinion steering boot leaking. car bought new and has 59,000 miles. on line reports many other vehicles with same problem. safety issue found on yearly inspection.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 60 mph the battery warning indicator illuminated. the contact smelled an abnormal burning odor and noticed white smoke. the vehicle was taken to an independent mechanic who stated that the failure was identical to nhtsa campaign number: 14v634000 (electrical system). the manufacturer was notified and stated that the vehicle was not included in the recall due to the manufactured date and the amp of the alternator. the approximate failure mileage was 54,900. updated 06/13/17*lj consumer stated independent mechanic removed & replaced alternator w/ new factory alternator and stated that after removed the old, he did in fact smell a burnt smell on the alternator. updated 9/27/18*jb

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle stalled and white smoke appeared. the failure occurred without warning. the vehicle was taken to a dealer where it was diagnosed that the alternator was defective and needed to be replaced. the manufacturer was notified of the failure. the contact was made aware of nhtsa campaign number: 14v634000 (electrical system). the vehicle was not included in the recall due to the alternator being an 180 amp. the contact was also informed that fca would not expand the recall on the vehicle until forced by nhtsa. the failure mileage was approximately 74,000.

Suv would not start, towed to a local mechanic, replaced air metering valve, still did not start. was informed by my mechanic there is a recall on the sensor in the fuel tank but i was not told by chrysler anything about this problem when the truck was in the shop four other times for two other recalls. truck must be towed to chrysler so they can look at this problem.

While jeep is in drive motion, the engine goes off, causing the power steering to become very hard to handle and stalling. problem has escalated. contacted jeep and they made me an appointment at my expense. this is very scary when it happens and you have no warning. it has happened on the interstate as well as county roads.

On regular occasion vehicle will fail to start, occasionally vehicle will stall while driving causing lose of power steering and brake assist rendering vehicle hard to control. fuel pump relay recall has been completed and wcm has been replaced.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 40 mph, all the warning indicators illuminated and the vehicle stalled and lost power. the vehicle was towed to an independent mechanic who diagnosed that the alternator needed to be replaced. the vehicle was repaired, but the check engine indicator illuminated. the manufacturer was not made aware of the failure. the failure mileage was 54,000.

I took my car for three recalls one of them was the brake booster. they called me the other day to pick it up. i went and they told me everything is fixed. the problem wasn't fixed. i almost crashed 4 times and i had to call a tow truck. i called the dealer and they said if i want them to look at the car and find the problem they would charge me. i told him it's the brake booster and showed him a video to prove it. he declined to help me...updated 06/06/17 *bf *as

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 45 mph, the vehicle made an unusual noise. the vehicle was pulled over to the side of the road and the contact noticed smoke coming from the alternator. the vehicle was towed to an independent mechanic who diagnosed that the alternator failed. the contact was informed of a recall; however, the dealer stated that there was no recall. the manufacturer was made aware of the failure and stated that there was a recall. the failure was not repaired. the recall details were unknown. the failure mileage was approximately 127,000.

The chrome tape in the cupholders comes up and cuts like a razor.

4/13/2015 completed recall to replace brake booster. 4/11/2017 auto pulled out infront of me. i was going 45 mph, hit brakes hard no abs little braking ability. i avoid collision by going into oncoming traffic. i slowly pulled off to the shoulder and brake light then came on. towed to dealer who again replace a failed brake booster.i have document if needed. but i will need to fax them

I had the car for 3 years and didn't have any issues. last saturday evening 4/14/17 we had just gotten home from running to the store and black smoke started to come up from the front right side of the hood. i backed the car out of the garage and went around the car to see what the issue was. saw sparks, grabbed my son from the back ran and called 911. with in 5 min the front of the jeep was on fire. took 30 min to put out and the car is totalled.

This vehicle will stall while you are in drive and driving. there is no indication that the car has stalled. lights and radio are one. when you go to break, the car will not stop. the following do not work, breaks, emergency break, power steering and throwing the car in park. you have to coast until you stop and hope you do not hit anything. once you stop, the car will restart. this is a know issues with this vehicle. it has been in over 3 times to get fix. it does have a recall but that has not fixed the problem. it is currently a deadly weapon.

While driving to work one day, i noticed a humming noise coming from the front of the vehicle, shortly before arriving at work the battery light came on so i dropped off the car at a local mechanic to have it looked at. they called me back to say the alternator had went out and would need replaced. after replacing the alternator, my jeep wasn't starting, so they had to replace the battery and explained the alternator had fried and took the battery out with it. once the battery was replaced, the jeep still wouldn't start and couldn't locate the keys (although it was physically in the ignition), they said my jeep would need to be towed to a jeep dealership to get the powertrain control module replaced because they couldn't program the replacement module. after getting it towed and having the powertrain control module replaced it is running fine again. in summary, the alternator went out and shorted both the battery and the powertrain control module in the process. in total nearly $1600 worth of parts and labor. a recall exists for several other jeep models due to this same issue, however my vehicle's vin isn't listed in the recall.

Vehicle stalled twice while driving. once while turning left on a city street and once while breaking hard to stop at a stop light. dealership cannot find a cause and cannot duplicate the problem while in their possession. jeep customer service says it is a known issue with no known cause. all recalls are up to date.

Was driving and arrived at destination ,every thing was perfectly fine exited the vehicle and was gone for about 30 min. on return found vehicle completely without any electrical power had to be towed and found out alternator shorted out frying the battery as well as computer .i was informed that there are grand cherokees being recalled for this problem but it doesn't seem to affect my vin number even though i have experienced this very problem

While driving home from work during rush hour traffic on the highway, the red battery light came for the first time since i owned the vehicle. within minutes of the light appearing, the jeep's air conditioning went off, all warning lights appeared on the dashboard and the windshield wipers turned on (without prompting them). all three of these things happened within seconds of each other so i tried to pull over to the side of the highway but the jeep lost all power and stalled in the right lane of the highway. there was absolutely zero power so i was unable to turn my hazard lights on or put the car in neutral to roll to the breakdown lane (see attached picture). i then had to exit the jeep into oncoming rush hour traffic in the left lane and luckily made it safety to the shoulder where i called 911 and triple a for a tow. the jeep was towed to my local mechanic who said the alternator failed and that he had to unplug it from the battery since it was still producing excessive heat hours after it arrived there. i then called the fca customer service and referenced recall t36, since the exact same thing happened as the description provided (although i did not have any recalls on my vin). they put me in touch with the local jeep dealership to set up an appt so i paid for another tow there. the next day i receive a call from the service dept that my alternator failed, which drained my battery, which broke my module powertrain control computer totaling $2,134 in repairs. they cannot confirm nor deny that my jeep is part of recall t36, but regardless since my vin does not have any recalls on it, that i have to pay in full and that if down the road there is a recall that i will get reimbursed. i then call the fca customer service back and they check their internal system and confirm that i am not part of recall t36 and there are no outstanding recalls for my jeep.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle stalled without warning. the vehicle was towed to a dealer (franklin chrysler dodge jeep ram, 1124 murfreesboro rd, franklin, tn 37064, (615) 614-8243) who stated that the alternator assembly needed to be replaced. the vehicle was excluded from nhtsa campaign numbers: 17v435000 (electrical system) and 14v634000 (electrical system). the manufacturer provided no solution other than having the dealer replace the part. the approximate failure mileage was 149,000.

My jeep just caught fire coming from the sun roof. it started smoking fast and then quick fire coming down from the sun roof. the vehicle was in motion while it started smoking. i parked it and then the flames started coming out fast and hard.*bf the consumer stated the insurance company determined the fire may have been caused by work done at a local body shop resulting in a wiring short. the insurance company filed recovery documents against the company. the vehicle was totaled.*js *tr

The alternator went out when the vehicle was on a mountain road creating a very unsafe situation. the vehicle stopped dead without any warning. this resulted in replacement of the alternator, battery and the computer chip. total of $2,000 plus towing. this vehicle has a 180 amp alternator and the same year and vehicle with a 160 amp alternator currently has a recall but for some crazy reason the 180 amp alternator has not been recalled. the recall should be extended to the 180 amp alternator.

Jeep stalls suddenly while driving with no indication other than the loss of power steering. this occurs repeatedly at different speeds ranging from 15 mph in the city to 60 mph on the highway. stalling has occurred when slowing down and also while turning.

Tl* the contact owns a 2012 jeep grand cherokee. while operating the vehicle, the instrument panel gauges suddenly began to flicker and illuminate before the vehicle stalled. the vehicle was towed to an independent mechanic who diagnosed that the alternator malfunctioned and damaged the battery. both components would need to be replaced. the vehicle was not yet repaired. the manufacturer was notified and stated that the vehicle was not included in nhtsa campaign number: 17b435000(electrical system), although the failures were identical. the local dealer (brubaker dodge in montgomery, alabama) was also notified of the failure. the failure mileage was 120,000.

Was driving the car fine on the highway at 50 mph. the lights flickered and an emergency repair notice flashed on the dash. at that point, an air suspension warning light and other lights came on. the car went dead suddenly, no lights, no nothing. complete loss of electricity. when i stopped i could smell smoke. was able to safely get out of the car and had it towed to the dealer. dealer says the alternator is dead and possibly the pcm (drive train computer) is dead. total repairs for 2300.00. they issued a safety recall for these alternators but because there is no open recall for my car, the dealer is not budging. there should be a recall for all the alternators 160 and 180. my infant son was in the back seat when the car died. this is unacceptable.

Tl* the contact owns a 2012 jeep grand cherokee. after being driven and then parked, the battery and check engine warning indicators illuminated. the contact immediately turned the engine off and a strong burning odor was present. the contact opened the hood and noticed smoke emerging from the alternator. the vehicle was towed to the contact's residence. an independent mechanic (evelio auto electric and fuel injection in vega baja, puerto rico) diagnosed that the alternator failed and needed to be replaced along with the battery. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 17v435000 (electrical system). the vehicle was not repaired. the vehicle was not diagnosed by the manufacturer's mechanic. the approximate failure mileage was 71,000.

Tl* the contact owns a 2012 jeep grand cherokee. when the vehicle was started, the contact heard a whining noise and smelled a burning odor. the vehicle was taken to an independent mechanic who diagnosed that the alternator, thermostat, and battery failed and needed to be replaced. the vehicle was not repaired. the local dealer (ganley chrysler of aurora 161 w. garfield road, aurora, oh 44202) stated that the vin was not included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was notified and confirmed that the vin was excluded from the recall. the failure mileage was approximately 102,000. ...updated 10/23/17 *bf updated 11/20/2017*js

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle failed to start. the vehicle was not inspected and diagnosed by a dealer. in addition, the vehicle was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). the manufacturer was not contacted. the failure mileage was not available. parts distribution disconnect.

I started the jeep and was headed home on the city street i had only driven .5 miles and it began to make a loud whistling sound as i pulled into my street. then the jeep began to shake and drive very rough. i parked, turned off the car and smelled smoke when i opened the hood the alternator was smoking, it smelled so bad and took over 20 minutes to get it to cool down and keep it from catching fire. i have lost all power in the jeep.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at 65 mph, the brake pedal was applied but it failed to respond. the brake warning light was illuminated. the vehicle was taken to a local dealer (riverland chrysler dodge jeep located at 601 belle terre blvd, la place, la 70068, phone number: 985-658-9600) where it was diagnosed that the brake booster needed to be replaced. the vehicle was repaired but the failure persisted. the manufacturer was advised about failure and opened case 31872923 but did not offer any further assistance. the failure mileage was 121,000. the vin was not available.

After starting the vehicle, a loud whining noise came from what was determined to be the alternator. the alternator probably short circuited resulting in the destruction of the wiring system to include the vehicle computer system. a burning odor was noticed from the wiring system under the hood ( engine compartment). the entire electrical system failed requiring the vehicle to be towed to the nearest jeep dealer. this episode happened while the vehicle was in motion traveling approximately 1 mile. the vehicle was then parked with the distinct odor of burning. the vehicle is now at the jeep dealership awaiting diagnosis.

During my drive home from another town where i work approx 30 minutes away my alternator shorted out and blew out the battery. i was extra lucky and did not wreck but then when my husband got there to jump the vehicle it started the jumper cables completely on fire!!! we were able to get the fire out and get it to a parts store. the alternator is completely broken and who knows what else it burned while the alternator was burning up. you could smell burning wires even hours after the incident. when i contacted about the recall issue they said my jeep was not covered under the alternator recall taking effect august 24, 2017 yet my alternator did exactly what the effected alternators are doing the only difference was i was able to not wreck my vehicle. then it almost caused an even worse issue by starting things on fire and burning up who knows what else in the vehicle. why is my vehicle not included in this recall!!!??? i was driving on a small highway. i included a photo of the jumper cables after they were caught on fire.

Leather dash is bubbling and becoming disconnected from the underlying surface. no dealer will replace it in my area and calling chrysler directly didn't accomplish anything either. the value of the trade in has been severely impacted and isn't covered under the extended warranty as it is considered normal wear and tear. i'm the 2nd owner and bought the vehicle with 57k miles. the problem started about a month after i took ownership.

Smelled smoke using a/c, battery light went on, took to dealer, 180 amp alternator burned out, also caused burn out of battery. car just died, shut down, on road. dealer replaced battery and alternator. my alternator not apparently part of original 160 amp recall so it was not covered. $980 repair bill. car had 62,000 mi., always service at dealer. there are hundreds of similar incidents on internet, no recall for all these alternators? seems to be rather dangerous when car just shuts down while driving. my case was not life threatening.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 65 mph, the battery warning indicator illuminated and the vehicle lost power. the contact stated that the power steering, power locks, brakes, and windshield wipers failed to operate as intended. the vehicle was towed to autonation chrysler jeep arapahoe (located at 9980 e arapahoe rd, englewood, co 80112 (303) 900-0794), but was not diagnosed. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was contacted. the approximate failure mileage was 97,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact had just parked the vehicle at home when she observed an abnormal burning odor without warning. the contact observed smoke coming from the engine. the contact opened the hood and observed that the alternator was smoking and black. the dealer (dutch miller dodge, 339 maccorkle ave, sw, south charleston, wv, 25303) was contacted at 304-343-7700 and stated that there was no recall information. the dealer also stated that the contact could schedule an appointment and referred her to the manufacturer. the manufacturer was made aware of the failure and stated that due to her 180 amp alternator, the vehicle was not included in the recall. the contact stated that the recall states that 180 amps were included. the manufacturer stated that they would escalate the case and have a case manager call her back. the manufacturer did not provide a case number. the vehicle was not included in nhtsa campaign number: 17v435000 (electrical system). the failure mileage was 106,400.

Car stalled 2 times, towed to jim click jeep in tucson r09. my fuel pump was replaced for $1284 at only 81,230 miles. i believe the go around fix of a cable vs replacing the computer caused my fuel pump to fail prematurely, and i could have been hit when my car stalled 2 times in motion

Battery light came on while driving, started losing power, vehicle started whining. turned vehicle off when i reached safe place. mechanic restarted vehicle and an awful grinding and screeching came from under hood and smoke came pouring out for about 15 minutes. alternator burnt up, blew out battery, and still waiting to figure out what the last issue is preventing it from being completely fixed. jeep sent investigator out to view issues, and then sent me a letter saying sorry this happened but not our problem. been without vehicle now for over 3 weeks.

In 3/16 the vehicle experienced an alternator failure which was repaired at a cost of over $1,000. today, 9/13/16, the same failure has taken place. i decided to google the issue and found that recall 14v63400 (p60 for chrysler) is an exact match for the vehicle description and the problem. i contacted chrysler was told that it does not apply to my vin!! very disappointing and unconscionable!

Car was making humming sound during a 3 mile drive to work. leaving work that same evening, car hummed for a few minutes and the red battery light came on. drove home the 3 miles and my husband could not get any "codes" to come up on the reading device he plugged into the car. next morning drove 2 miles and the light light came on again, no codes again. two hours later drove 3 miles to hair salon, light came on and when i parked and turned off my car, steam/smoke started coming out the front of the hood. luckily a pep boys was in same shopping center they came to assist me. they tried to start my car to drive it a few doors down to their shop, car was completely dead and would not take a battery charge after trying over and over again for a few hours. finally had a tow truck pick it up to move a few doors down to pep boys. they replaced alternator and battery and now the light has come back on again, the day after picking it back up. further tests are not being done, but replaced the alternator and battery at a cost of $938.

Alternator suddenly failed while i was driving down busy interstate. luckily i was able to get to side of road without incident. i see there is a recall on like year/models for this very thing, however my vin is not included in this recall, so i am having to pay out of pocket for tow, alternator and labor....and possible new battery and other electrical things, because alternator got hot and burned causing complete electrical shutdown of vehicle, so we are still unaware of complete damage done.

My 180 amp alternator burnt out and in the process burned the computer and other parts because of the way it fried. when i heard others had the same issue i was shocked to hear it was not a recall yet. then even more shocked to hear there is a recall but only for the 160 amp alternator and does not cover the 180 amp model. really???? jeep should take more responsibility for the issue and replace all of the alternators. this could have been a dangerous issue if it fried when i was driving on the freeway and lost power the way i did. my car just completely died with all of the power going out and my family could have been hurt. jeep chrysler – you should recall also recall the 180 amp alternators and replace them proactively before someone is seriously injured or worse!

Alternator burns out and fails suddenly while driving. there are known problems with similar parts on jeep vehicles. the manufacturer is aware. i submitted a claim to fiat jeep and they refused to reimburse me, for now.

Another 2012 jeep gc owner with the 180amp alternator failing here. it failed just like many other 160amp and many many 180amp jeep gc's. if the 160amp was recalled for safety issues then why is the 180amp not being recalled. is there a death indicator that warrants a recall? chrysler/jeep need to do the right thing and recall the 180amp electrical issues as well. my jeep failed on i95 outside of dc and i had to push it off the highway during rush hour traffic. this is a safety hazard and needs to be dealt with please!

While driving, battery light came on, made it to a safe place. turned off car noticed smoke coming from under hood. when i opened hood i could see smoke and smell electrical burn at the alternator. after time passed, i tried to crank car, made a terrible noise and alternator smoked again. had towed to local dealer. apparently a recall was sent out on this, when car was in for service repair was not done? waiting to hear from dealer.

Airbag warning light comes on intermittently. it was on when i was at the dealer so the service consultant could check the codes. he suggested there is something wrong inside the front passenger door. i have scheduled an appointment to have him take the door apart and investigate further.

Tl* the contact owns a 2012 jeep grand cherokee. upon starting the vehicle and driving for approximately four minutes, the contact noticed smoke and flames coming from the center console where the sun roof controls were located. the vehicle was driven to the local fire department where the fire was extinguished. a fire report was filed and there were no injuries. the vehicle was towed to an independent mechanic and then to the dealer where it was awaiting repairs. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting), but the remedy was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the approximate failure mileage was 52,000. ..updated 10/28/16 *bf updated 10/31/16.*jb

Tl* the contact owns a 2012 jeep grand cherokee. while driving at various speeds, the brakes failed. the failure recurred numerous times. the vehicle was taken to the dealer four times, but was not diagnosed nor repaired. the vin was not included in nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). the manufacturer was notified of the failure. the approximate failure mileage was 35,000.

My steering will at various times, shake will driving, sometimes violently. the shaking gets worse if i apply the brakes. this is an off and on problem and does not occur everyday. it mostly occurs at highway speeds (55 mph+) i have video of this occurring available for viewing.(mp4 format) i have been to the jeep dealer (thompson chrysler dodge jeep in edgewood maryland) 3 times (have shown them the video) in the last year trying to get this corrected, but they can't figure out what's wrong. i'm afraid that this problem will one day cause me to have an accident where i will not be able to control the steering while driving.

Tl* the contact owns a 2012 jeep grand cherokee. shortly after the vehicle received a brake booster repair, the contact experienced brake failure. while pulling into the driveway and attempting to apply the brakes, the vehicle failed to stop. the contact had to turn off the vehicle to prevent the vehicle from moving any further. the contact had the vehicle towed to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 57,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle experienced a complete loss of power. the vehicle was towed to the dealer where it was diagnosed that the battery and alternator failed and needed to be replaced. the vehicle was repaired. the contact referenced nhtsa campaign number: 14v634000 (electrical system); however, the vin was not included. the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure. the failure mileage was approximately 80,000. the vin was not provided.

The check engine light came on and i had a diagnostic test that showed car was fine and all i needed was more coolant. after car was topped off with more coolant the check engine light remained on. next the battery light came on and the battery was tested and deemed in good condition .. then the car stalled and would not turn on until it received a battery jump .. it then turn on and completely off and would not restart. the alternator has been deemed the problem and i am requesting my car be fixed under the 2012 jeep grand cherokee alternator recall

Two issues sudden engine stall start button fails to start jeep

Car lost complete power in parking lot. alternator failed and shorted and drained the battery. alternator was still hot after several hours and a burnt odor could be detected. luckily it did not catch fire as others have when this failure occurred. when the alternator failed it shorted the battery and also the pcm. jeep has a current recall out on the 160 amp alternator for this exact problem, but since this is the 180 amp they are washing their hands of the situation. pcm's are on a huge back order and took several days and a multiple phone calls to find someone willing to sell me one. after the first round of repairs before the pcm was replaced the car died while being driven by the mechanic. having a car that could randomly die while being driven needs to be taken more seriously by jeep/chrysler.

For the last 30,000 miles the car stalls while driving; mostly when slowing down to make a right turn. i have taken it to the dealer several times and they can't find anything wrong. the car is now doing it more often and i am concerned that i can get in a car accident. this week stopped on monday august 15th and thursday, august 18th both times during a right turn; the first in the afternoon turning on city street and today turning from the highway, from a speed of 55mph to 25mph. the car has 58,000 miles and i don't feel safe driving it. every time i slow down for a turn, i am concerned that the car may stop. the dealer has had the car for over a week twice and they can't find the problem. what should i do next?

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v279000 (electrical system, interior lighting); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect. the vin was not provided. updated 10/04/16*lj

2012 jeep grand cherokee battery light came on while driving. i immediately pulled into an advance auto parts thinking it was just a battery issue. they turned the car off, hooked up the computer and restarted the car. when car was restarted, it made horrible screeching noises under the hood. they shut the car off, got the computer reading, and then smoke came pouring out from under the hood.. lost all power except windshield wipers automatically came on. it smoked for about 15 minutes. had car towed to my mechanic. the alternator spiked such high voltage that it burnt up the alternator, burned the metal id tag on the alternator beyond recognition and burned up my battery so bad that the battery warped. chrysler informed me that my alternator was a 180 amp, but we can't read the burnt up tag on the alternator so i'm not exacty sure what amp it is. i was told my 3 different mechanics that we are lucky my car didn't catch on fire.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 65 mph, the alternator failed without warning. the contact pulled the vehicle over and had it towed to the dealer. the dealer diagnosed that the alternator failed and caused other parts to also fail. the alternator, electronic control module, and battery needed to be replaced. the dealer informed the contact that the failure was directly related to nhtsa campaign number: 14v634000 (electrical system); however, the vin was not included in the recall. the vehicle was repaired. the manufacturer was made aware of the failure and referred the contact to nhtsa in order to have the vin included in the recall. the approximate failure mileage was 58,000.

The alternator on my 2012 jeep grand cherokee suddenly failed without any warning causing the vehicle to stall while driving, burning odor entered the interior of vehicle, alternator was smoking. on 8/13/16 i was driving the vehicle there was a sudden burning odor that entered the vehicle along with slightly increased belt driven whine noise. within a couple of minutes the battery warning light came on immediately followed by the vehicle engine stalling. i was able to pull over, opened the hood, burning odor and smoke arising from alternator. i was able to get car to start up again after 15 minutes and drive less than a mile to my house. continued burning odor and alternator whine noise. contacted chrysler/jeep customer service spoke to representative and reported problem. i was informed that my vehicle had the 180 amp alternator. the 160 amp alternator for the model and year of my vehicle was recalled under p60 recall. i was informed by rep that because my alternator was 180 it was not part of recall. did some research and found out that the failure of my 180amp alternator was exactly the same reason why the 160amp was recalled earlier for model and year of my vehicle. got the vehicle towed to jeep dealership who confirmed alternator failed. spoke again to jeep customer service who states the alternator for my vehicle was not part of recall case#29914869. no further assistance was provided by the manufacturer. the sudden failure of the alternator on this model and year have been identified and recalled for the 160 amp version, similar failure is occurring on the 180 amp versions and need to be recalled to remedy the dangerous situation of sudden stalling while driving and fire risk that exists from excessive heat of the alternator due to sudden failure. my vehicle is meticulously maintained and just passed multi point dealer inspection 2 weeks prior.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure.

The alternator suddenly failed on my 2012 jeep grand cherokee overland, just as described in recall notice p60 / nhtsa 14v-634. but fca claims that my vin is not included under the recall. i had been driving for two hours at speeds of 45-65 mph when the battery icon came on in the dash. the passenger looked up what this meant and it said to stop driving immediately, within a couple of minutes we pulled into a service station and there was already smoke coming out from underneat the hood. lifted the hood and it was originating from the alternator and it was sparking. couldn't tell if it was already burning or just smoking. contacted jeep and they said to have it towed to the nearest dealer for evaluation. as of today their advice is to save paperwork "in case" the recall is expanded.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. the dealer did not give a specific date for when the part would become available. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact was not experiencing a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign numbers: 15v879000 (electrical system, interior lighting) 15v115000 (electrical system). the parts were not available within a reasonable time frame to schedule the recall repair. the manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had not experienced a failure. the vin was not available.

To whom it may concern: i would like to formally report what i consider a critical flaw with my 2012 9jeep grand cherokee equipped with the pentastar v6 engine. i have had multiple instances of unintended acceleration by the engine in the past 45 days. the most recent event resulted in my damaging vehicle's wheel as well as nearly hitting a parked vehicle. i have 85533 miles on my car and this flaw has only manifested itself in the past 3 days (85533miles). i have contacted my local dealer concerning this issue, but have been told that in order to look into this obvious safety defect, i am required to pay for their diagnostic time. i feel that the manufacturer of a product that has such a blatant safety risk should be appreciative of being informed of such a defect, and certainly take responsibility for it. sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I was walking out to my car after leaving a store. the car had been parked in the parking lot for no more than 20min. i got to my car and before i started the vehicle i noticed smoke coming from under the hood. i opened the hood and found that there was smoke coming from the alternator as well as the distinct smell associated with an electrical fire. i rushed back into the store asking if they had a hose or a bucket. they had a partially filled water jug that they let me use. i went back out to the car and noticed that the smoke was beginning to intensify. i also noticed that sparks were beginning to fly out of the area. i doused the area in water to quell any fire that may have been present (at this point there were no visible flames but plenty of smoke). i then quickly accessed the battery located in the vehicle under the front passenger seat and, using a multi-tool, was able to disconnect the battery. the smoke had once again intensified and i used the remaining water left in the jug. however, the smoke continued. i quickly went back into the store and filled the water jug with more water (i needed to be quick so i only partially filled the jug, about 1/8 of total capacity). when i got back to my car the smoke was still increasing but at a lesser rate from when the battery was connected. i doused the alternator and area around it with all of the water in the jug. at this point the smoke had stopped but the area was still very hot. i refilled the jug and doused the area again. after the last water jug, the area was warm but you could touch it. at this point i called aaa to send a tow truck. i continued to monitor the vehicle until the tow truck arrived. the smoke was gone and the area had continued to cool. prior to the fire, there were no warning lights nor any indication whatsoever that there was a problem with the car.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part for the recall was unavailable. the contact had not experienced a failure. the manufacturer was not made aware of the issue. parts distribution disconnect. updated 10/18/16*lj updated 10/19/16.*jb

Tl* the owns a 2012 jeep grand cherokee. while the contact's wife was attempting to park at 5 mph, the battery warning indicator illuminated. the driver smelled a strong smoke odor and observed smoke coming from the front passenger side. the driver exited the vehicle. the fire department was not contacted and there were no flames present. a police report was not filed. the vehicle was towed to an independent mechanic who diagnosed that the alternator, computer, and fuses failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the issue and stated that the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the approximate failure mileage was 49,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 40 mph, the battery warning indicator illuminated. the vehicle was towed to a dealer where it was diagnosed that the alternator and serpentine belt needed to be replaced. the vehicle was repaired the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the manufacturer was not made aware of the failure. the failure mileage was 66,450. updated 05/19/17*lj *as

First issue to occur was alarm system and horn started going off and locking and unlocking the car when exiting the vehicle in a parking lot. the next issue to occur was one of the courtesy lights began to intermittently stay on continuously both when driving and when the vehicle was parked. 3rd issue to arise was all of the back up lights stopped working altogether. the last occurrence was the engine light came on and coded there was a leak in the fuel system while driving. vehicle is currently at dealership awaiting authorization to replace the tipm and another sensor.

My vehicle shut down while i was driving making a left-hand turn about 5 mph and started smoking under the hood as i investigated the alternator was smoking and the vehicle would not start and has no power i had to have it towed to the dealer massey yardley service plantation fl.

Rack and pinion is leaking power steering fluid. a crack in the seal has developed in the rack on the front passenger side. the vehicle has never had any other issues like this before. also the computer has not indicated low power steering fluid but the mechanic told me it was low. the vehicle was not driven recklessly or off road that would cause a crack like this. there is no simple fix for this other than a $1300+ repair for an issue that is a defect. i have had 2 mechanics and the dealership look at the issue and give me quotes. i discovered this in january.

Tl* the contact owns a 2012 jeep grand cherokee. while driving at unknown speeds, the contact heard abnormal noises coming from the vehicle. the battery warning indicator illuminated and the vehicle lost power. the contact was unable to open the doors. the vehicle was towed to an independent mechanic who diagnosed that the alternator, belt, and battery needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure. the failure mileage was 81,000.

Tl* the contact owns a 2012 jeep grand cherokee. while making a left turn at 10 mph, the vehicle stalled without warning. the vehicle was taken to the dealer where the technician replaced the external fuel pump relay and disconnected the internal fuel pump relay, but the failure recurred. the vehicle was taken back to the dealer on multiple occasions, but the cause of the failure was unable to be determined. the contact stated that the failure continued to recur intermittently. the manufacturer was notified of the failure. the failure mileage was 64,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 55 mph, the vehicle lost power and subsequently shut down. the malfunction indicator illuminated. the vehicle was shifted into park and restarted. the vehicle was taken to the dealer and the fuel pump relay was replaced; however, the failure recurred several times. the contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting). the manufacturer was not made aware of the failures. the failure mileage was approximately 88,000.

The jeep will sometimes require more braking distance than anticipated. usually when cold, the brake peddle will feel hard, and if an event requires urgent braking, continuous firm pressure might not result in normal stopping distances. what normally is enough peddle pressure to cause the vehicle to lock its wheels, now results in a slow, steady stop. this will also happen in reverse just slowly backing down the driveway. when parking on a slight grade, the vehicle will move forward or backwards depending on slope, about 2" when the engine is shut off. the brake peddle also moves toward the floor at that time. recall of the brake booster p14 / nhtsa 14v - 154 was repaired in september of 2014, and i suspect it could again be the issue now. i am having the same dealership look into this.

Corrosion on the hubs of all the wheels has been an issue with my car just about 1 year after purchasing it brand new. this is not just a problem with my jeep. i have noticed on many jeeps in my area. it is not an issue that the warranty covers despite being a new car. this seems like a manufacture issue.

My 2012 jeep grand cherokee had low levels of power steering fluid after replacing the power steering pump, so i returned the vehicle to the dealership and was informed the power steering rack and pinion would also need complete replacement. the jeep had 80k miles.

The power steering went out on my 2012 jeep grand cherokee while in motion on a city street, and became apparent while turning, making it very difficult to steer the vehicle. the power steering pump had failed and needed complete replacement at 66k miles.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 25 mph, the battery warning indicator illuminated and the instrument panel lights flickered and then failed completely. the brake pedal failed to engage while being depressed. in order to stop the vehicle, the parking brake was engaged and, upon exiting the vehicle, the contact opened the hood and fire and smoke were seen coming from inside the alternator. the fire extinguished itself. the vehicle was towed to a dealer. the cause of the failure was not diagnosed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the manufacturer was notified. the failure mileage was 50,000.

Hello ! i was driving my jgc in the streets of santo domingo ,dominican republic. i was already in a tunel, 1 km long, in terrific trafic at 5 pm when the car suddenly almost stopped.the a/c stopped ,mil appeared and almost got impact behind! i push the pedal strong and exelerated.thanks god i live very closed.in the moment i stoped in front of my house the evic start blinking and in seconds everything stopped ! black out ! open the front cover i saw smoke from alternator space ! then i understood the alternator was dead and i reached the house by the last battery power ! so the battery was dead as well ! now i see in the recall system of chrysler there is a recall ( r60 ) touching exactly the alternator problem ( 2012-2014 jeep grand cherokee vehicles manufactured april 22, 2010, to january 2, 2014, and equipped with a 3.6l engine and a 160 amp alternator).my car is one of those cars but there is not a recall for it ! why ? the recall is from : recall announced october 08 2014 nhtsa reference #14v634000 chrysler recall : r60 can i get a recall so the dealer to replace my alternator for free?

Usally when i drive the car slow the speed the cars turn off the dealer says the car was repaired but i have over 6 videos when my car turn off in the highway the danger is you can't use the steering because is to heavily to drive.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle experienced trouble being operated. in addition, the lift feature functioned intermittently. the air suspension overheated warning indicator illuminated. the vehicle was taken to the dealer where it was remedied per nhtsa campaign number: 15v115000 (electrical system). the vehicle was repaired; however, the vehicle stalled. when the failure occurred, it took approximately three attempts to restart the vehicle. the vehicle was taken to the dealer regarding the lift failure where it was diagnosed that the control module needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failures. the failure mileage was approximately 72,000.

2012 jeep grand cherokee overland became possessed. while driving on the freeway, lights began flashing on dash, occasional lurches from transmission, one headlight goes out at night. when i pull over and turn the car off, it will not start. it was as though everything is dead. no response from any button on the key. after about 5 minutes, the headlights began flashing and horn bleating as though emergency. i pressed the "panic" button on the key fob and it stopped. car now started. i drove a few miles then everything began going crazy again. when i stopped, with car still running, windshield wipers began working as though on intermittent. then they began wiping fast. i tried turning the wipers on or off, to no avail. they were working with their own mind. dangerous! i had no idea, while driving on the freeway, if both headlights would suddenly go out (it was night while i was driving) instead of just one, transmission damage may occur (what was causing the lurching?). when i pulled over. *tr

Vehicle is an overland model with 5.7 engine. as of 2-7-17 the vehicle has stalled on three separate occasions. all three incidents have been while making low speed turns. the engine just quits without sputtering or any type of warning. all dash lights remain on as if the vehicle were running. power steering goes out and loss of power brakes makes it dangerous in completing turns and then have to coast to a safe place. place car in park and car starts right up like nothing happened. the car has 57,000 miles on it and has no previous issues. i have not taken to dealer (yet) as it is no longer under warranty. i have seen other online posts from jeep owners with similar complaints and am wondering if this is a safety recall issue.

2012 jeep grand cherokee power steering is whining loudly while idling and in motion fluid is being lost.. occasional vibration in steering system when cornering.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 50 mph, the brakes failed when the brake pedal was depressed. the braking distance was extended. the vehicle was taken to an independent mechanic who diagnosed that the brake booster failed. the brake booster was replaced and the failure was remedied. in april of 2014, per nhtsa campaign number: 14v154000(service brakes), a water diverted shield was installed that should have prevented the failure from occurring. the manufacturer was notified of the failure. the vin was not available. the failure mileage was 117,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 45 mph, the driver heard a whining noise under the hood and the battery indicator illuminated. the contact stated that there was a burning odor inside the vehicle. the vehicle was driven to the contact's residence. the dealer diagnosed that the alternator needed to be replaced. the contact was informed that the vehicle was not covered by a recall. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 43,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the alternator caused an electrical fire. the instrument panel warning indicators illuminated. the vehicle was not able to be restarted. a police report was not filed and there were no injuries. the vehicle was towed to a local mechanic who diagnosed that the alternator had a short circuit. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 38,010.

In the 18 months i have owned the vehicle it has randomly turned off 5-6 times on the highway or on a street. the engine turns off (with no warning on the dash) and you lose power steering and braking. i have taken it to the dealership twice in the last two months and they are not able to diagnose. i am picking up the car tomorrow from the dealership that has had it for the past six days. they will be releasing me an unsafe car that i will not allow my daughter or wife to drive.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the vehicle stalled without warning. the contact stated that the fuel pump fractured and caused a host of electrical failures in the vehicle. in addition, the vehicle would not accelerate and smoke appeared under the hood of the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 60,000.

Tl* the contact owns a 2012 jeep grand cherokee. after the vehicle was operated, various warning indicators illuminated and there was an abnormal burning odor. the vehicle was towed to an independent mechanic where it was diagnosed that the alternator damaged the electrical system. the vehicle was taken to the dealer where it was confirmed that the alternator was defective and needed to be replaced. the manufacturer was notified of the failure. the contact was informed that the alternator was 180 amps. the vin was not included in nhtsa campaign number: 14v634000 (electrical system). the vin was not provided. the failure mileage was approximately 57,000.

3.6l engine. vehicle keeps overheating. i have taken it to the dealership new thermostat new belts they have flushed the cooling system. the engine will run for approximately five minutes then it will start getting really hot up to 300° also the heating system will not work when this happens it blows only cold air.

Was in motion on a snowy day pressed on the brakes and they became hard to press to brake i noticed it had a recall a couple years ago on the brake booster and i took it in they told me it was a bad brake booster. want to know if that is something i can get it checked again because it was suppose to be fixed.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving at 65 mph, the vehicle stalled without warning. the contact managed to coast the vehicle out of the way of traffic to the shoulder of the roadway. the vehicle was restarted and resumed normal operation. the contact mentioned that the failure recurred intermittently. the vehicle was taken to larry h. miller chrysler dodge ram fiat denver (2727 s havana st, denver, co 80014 (720) 907 1243) where it was diagnosed however, the mechanic was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was notified of the failure but no further assistance was provided. the failure mileage was approximately 121,000. parts distribution disconnect.

Feb 27, 2015 a recall was issued for "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning". i have been trying to get my car fixed since the recall came out and can not get it done. i have been told over and over and over they do not have to part and to call back. really coming up on 6 years now and jeep can not get the part to fix my car. what am i supposed to do to get it fixed?

I took my jeep to have fuel pump relay and alternator recalls serviced at napleton jeep in kissimmee fl and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, i felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty,. ground wire was not connected to the engine and therefore it couldn’t be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can’t be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so i went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. then i was harassed by service manager who threatened violence on my family over the phone. the jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. now i worry for my safety and longevity of my vehicle. the dealership also left the car running the entire time they had it. so my battery was shot and it is brand new. i have all receipts and documents as well just your website isn't allowing to upload them all so i included a photo to show how negligent this dealership was.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving 45 mph, the contact felt the rear end of the vehicle suddenly lowered without warning. as the vehicle lowered, the vehicle began to stall as he depressed the accelerator pedal. the contact pulled over and saw that part of the sub frame was detached from the vehicle. due to the failure, the contact had the vehicle towed to an independent mechanic where he was informed that the drive shaft had detached from the vehicle. neither the dealer nor the manufacturer were notified of the failure. the vehicle was not repaired. the failure mileage was unknown.

I was driving on a city street when the vehicle lost accerlation. no check engine light. i stepped on gas it wouldn't accerlat. i then pulled the vehicle over to side of street. put it in park and then turn it off. then i restarted the vehicle and a lighting bolt came on dash. i couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.

Started the vehicle to go pick lunch up. drove 1/2 mile to restaurant. pulled into parking spot when the vehicle began to shudder. put the vehicle in park when it began to stall and the engine light came on. multiple calls made to dealership to have the recall fixed. they have given excuse after excuse about not being able to fix it. no options were given to help remedy the issue. the vehicle is not safe to drive.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to mancari's chrysler dodge jeep ram (4630 95th st, oak lawn, il 60453; (708) 423-0910) where it was confirmed that the part was not available and that the manufacturer was only providing one part per week. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that while attempting to accelerate the vehicle would fail to accelerate intermittently, as well as, there was no warning light to indicate when the failure would occur. the contact would have to release the acceleration pedal and slow down first before they could pick up in speed. the contact took the vehicle to the dealer who informed the contact that their fuel pump relay switch needed to be replaced. the contact was informed that the recall was regarding the vehicle's external relay switch, which, was outside of the relay box. the contact was told by the dealer that they could replace the entire relay system. the manufacturer was made aware of the failure, however, they decided not to replace the entire relay box. the approximate failure mileage was 112,000.

There has been a fuel pump relay recall for two years, finally come out with a repair and now there aren’t enough parts. this is a serious recall and needs to be addressed asap.

Starting early in 2019 my vehicle started having issues with staling . a recall (v62) was issued to resolve this issue. my vehicle was "repaired " per v62 resolution on 1/5/2021 @ corinth cdjr in corinth ms. since, the 5th my vehicle has stalled 10 times in less than 100 miles driven. generally while breaking on an incline or decline. including 2 times today while taking my kids to school.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer lambert auto sales (5 river rd, claremont, nh 03743, (603) 543-0188) was contacted and confirmed that the parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called ramsey chrysler jeep dodge ram (1555 nj-17, ramsey, nj 07446: (201) 818-9600) and chrysler dodge jeep of paramus (315 nj-4, paramus, nj 07652: (201) 488-9000) where it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.*jb

I was driving down the road and all of a sudden all the lights on the dash lit up and then the vehicle completely shut down, with no power. this happened while i was driving, so thank god it happen late when there was no traffic. i immediately smelled electrical burning and there was absolutely no power to the vehicle. i had to have the vehicle towed to the dealership. the dealership determined that the alternator burned up and damaged the battery. this exact issue is recall t36 but jeep states that that recall does not apply to my vehicle because i have a 220amp alternator. obviously, if my vehicle experienced the exact same symptom that the t36 recall is for, the 220amp alternator is also affected. the initial repair cost me $1500. a month later i had to have another repair for $3000, due to electrical issues, where the parking assist and blind spot assist modules went out, along with a headlamp motor assembly. it has been 3 months since that repair and now i have more electrical issues. the check engine light has come on again and i get a service 4wd system, the heat is intermittent, and my temp gauge doesn't move. i have been emailing back and forth with jeep customer care but they just keep saying that the t36 alternator issue doesn't apply to my vehicle.

4x4 serivice on my 2012 jeep grand cherokee turns on all the time and i’m worried it won’t ride the same in the rain when it has to run with all 4 wheels and it’s just running with 2 while driving i’m really concern

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called dave dennis chrysler jeep dodge ram (4232 colonel glenn hwy, dayton, oh 45431, (937) 429-5566) where it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

I have been contacting garber auto mall jeep dealer since april 23, and i am always told no parts are available for my fuel pump relay safety recall.

I have been having my car randomly shut off while in drive for over a year. i’m scared of driving my own car. it has happened to me well over 25 times. i’ve asked the connecticut dealerships (wetmore’s and northwest hills) about this multiple times and as of today they say there is no fix and they can’t do anything because there is no fix for the recall. it happens when i’m driving and braking and turning left, such as turning left off a ramp or going down a hill and slowing to turn left or slowing on a big hill at a stop light. the car completely stops. the brakes stop working and power steering is lost. then i have to put it in park and when i press start it restarts. but this is dangerous. i also have a special warranty i paid for and because there is a recall the dealership said my warranty that i paid $4k for is useless because of the recall. does someone have to die for this to matter?

2012 jeep grand cherokee. consumer writes in regards to nhtsa safety recall. 19v-813. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. *js

Radio not working at all sometimes or delayed. volume not working or delayed back up camera not working or delayed air suspension not working at all.

I’ve had a recall on my truck for over a year on the fuel pump relay switch. i’ve been calling about my recall numerous of times & pinebelt jeep & chrysler in lakewood nj continues to tell me the parts are not available yet but are not attempting to try & do something else in the meantime!!! they continue to treat me as if i’m an idiot! i purchased the car from there over 4 yrs ago & they are not treating me as a valued customer!!!! i’ve asked numerous of times for a loaner because my truck is not starting now & i’m a nurse so i need to get to work!!! i have no other way of getting to work but with my truck! i’ve had to pay for lyft driver to take me at times which cost an arm & a leg all because i can’t get no cooperation with pinebelt! i finally got an appt for november 27,2020 but now they’re telling me that i have to pay fir a tow & pay for the diagnostic if my truck does not start!!! like how the heck is that my fault???!!! my truck is not starting because of this recall!!!!! i’ve been sooooo frustrated with these people for over a year but they can not give me a simple solution or help me as a valued customer!!! i’ve never seen anything like this!! it’s truly sad! i’m still paying for a truck that i can’t use all the time because i never know when it’s going to start or break down on me!!! i need a resolution asap!!! what else can i do??!!! please someone help me!!

The latest incident happened sunday 11/29/20. prior to this, the event has happened at least 4 other times. while driving at highway speed 55-70 and slowly coming down to a stop on a ramp or turning the vehicle while decreasing speed, the engine will stop running. no visual or auditory warnings happen, you're only aware when you feel the power steering has gone away, and the tachometer reads zero rpm. i have been able to safely pull off and stop in each event, the vehicle needs to be cycled off and then restarted. the safety concern is this event could happen into left turn across oncoming traffic with no ability to accelerate out of harms way.

Due to the safety recall v62 i've experienced multiple incidents of my 2012 grand cherokee stalling while driving. within 6 months i've had the relay sensors replaced twice (no charge) and a new fuel pump, $1,200 out of pocket and my jeep still stalled. this is now the 4th time my jeep is sitting at the dealership with no fix and fca will not reimburse me for a rental. my case manager from fca said i am out of warranty, since when does a safety recall fall under a warranty? so either i drive an accident waiting to happen or continue to pay for a rental so that i can get back and forth to work. this is unacceptable that fca still does not have a fix for this and now instead of a car payment i'm paying twice as much for a rental.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that the parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated while driving 25 mph, the vehicle started to hesitate with battery warning light illuminated. the contact pulled over and parked on the side of the roadway. the vehicle was not drivable. the vehicle was towed to autonation dodge ram arapahoe (10743 e arapahoe rd, centennial, co 80112; (303) 578-6107) where the vehicle was in the process of being repaired. the vin was included in nhtsa campaign number: 17v435000 (electrical system). the manufacturer was informed of the failure. the failure mileage was approximately 102,000.

Vehicle struggles to start.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle stalled without warning. additionally, while making a right turn, the steering wheel failed to operate correctly and became difficult to steer. the contact coasted the vehicle to the shoulder of the roadway, shifted the vehicle into neutral, turned off and restarted the vehicle and the vehicle resumed normal operation. the vehicle was taken to glendale dodge chrysler jeep (900 s. brand blvd, glendale, ca 91204, (818) 242-4161) where it was diagnosed and determined that the alternator failed and needed to be replaced. the vehicle was not repaired. the contact stated that the manufacturer was notified of the failure and informed the contact that the vin was not under recall. the contact mentioned nhtsa campaign number: 17v435000 (electrical system) as a possible solution to the failure however, the vin was not included. the failure mileage was approximately 129,000.

Nhtsa recall number 19v-813 recall date: november 14, 2019 repair parts are still not available after one year. vehicle has experienced stall while driving and now does not start. dealership offered to tow vehicle to dealership but no estimate on time for repair. recall r09 was previously completed.

I was driving to work one morning, when i began to smell something burning. i then saw smoke coming from under the hood. i immediately pulled over, on the side of the street, turned the vehicle off, and popped the hood. i saw that the alternator was literally on fire! it then, burned out and began to smoke. i then, disconnected the battery and called a tow truck. needless to say, i had to replace the alternator. i thought this was random, until i saw the issue online. i contacted the chrysler, dodge, jeep dealership where i purchased the vehicle, but they said they knew nothing of this issue. can i be reimbursed for the purchase of the replacement alternator?

On 10/15 at approximately 9:30 pm a fire was noted with smoke coming out of hood while entering my garage. i shut off engine and thick white smoke filled garage. aaa was called and came at 10:15 pm . aaa tech diagnosed it as an electrical fire and refused to touch the car. aaa was subsequently called on 10/26 when car was towed to jeep dealer. alternator, pcm ( electrical "brain") and battery( which was fairly new) were replaced at a cost of 1141.82 complaint filed with jeep - complaint #30355332. jeep declined responsibility.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at 5 mph, the steering wheel seized as the power steering warning light illuminated. the vehicle was towed to a dealer and was diagnosed that the power steering component failed. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 78,000.

While driving on the highway the jeep jolted/ jumped to the side when we drove over mildly unevenly paved roads or overpasses causing us to lose control of our vehicle momentarily. we were at 65 mph and the jeep rocked a few times upon attempting to stabilize. this has happened numerous times and our last incident almost threw us into the side of a semi. the dealer cannot explain this and we have had new tires and an alignment done without any improvement. if we keep this car i know beyond a doubt that this situation will be the cause of a serious accident / fatality. there is 70,000 miles on this jeep. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle was repaired per nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 15v115000 (electrical system), and 15v879000 (electrical system, interior lighting). the contact later found out that the repairs were not completed. while driving approximately 70 mph, the vehicle stalled. the vehicle was towed to the dealer for diagnostic testing. the manufacturer was notified of the failure. the failure mileage was not available.

While driving on a regular street or highway vehicle tends to lose power and will not accelerate. when vehicle begins to accelerate it jerks. *tr

I was driving down a busy road in our town today. the battery light came on. approximately 10 minutes later while still driving, the lights on dash started flashing on and off, seatbelt alarm started going off, windshield wipers started working without turning on. the radio turned off. i lost power steering. the vehicle shut off while still driving down the road. i had no power breaks--seemed to almost stop working. i was fortunate to get on side of road in grass to keep from getting hit by another car. if there had not been a grassy area there would have been an accident. the vehicle then was completely shut down--door locks would not work- tried to put key fob in ignition and could not get it back out--was unable to get back gate opened. i had to have car towed to dealership where i was told it was the alternator which in turned destroyed the gel type battery. i was also informed this was not covered under the alternator recall due to not matching my vin number. i was first quoted $2,000 to cover the damage. i am very upset due to the fact that there could have been a serious car accident today. i am thankful my child was not in the car with me. i think it is terrible that the recall does not include the alternator in this 2012 grand jeep cherokee when the description of what "could" happen did happen to me today. i feel that chrysler/jeep should cover this damage in the recall of the alternator. *tr

When driving the vehicle within the first 20-45 minutes of starting, the vehicle will stall while driving when slowing down. the vehicle is still at speed but the engine stalls leaving no power steering or brakes. this occurs when slowing typically but can occur at speeds of up to 30-40mph. this happens almost daily at this point and seems to be getting worse. *tr

Similar to other complaints i've seen and related to the tipm / fuel pump relay in my opinion . car cranks but fails to start , however with a little patience and re trying it occasionally works . the battery was replaced and still persisted . then the keys were replaced and still persisted . then the win module was replaced and still persisted until finally i couldn't get it started after several attempts . towed to dealer and they think its fuel pump. ( but not 100% sure ) noticed intake manifold is cracked now too. ( from cranking over and over perhaps ? ) recall on the tipm resulted in them installing external fuel pump relay but my guess is the tipm is defective and the external fuel pump relay was band-aid solution . i'm still waiting to hear back from the dealer . i told them to start a tech ticket with head office so the unnecessary costs don't escalate any further .

Letter from consumer regarding issues with their 2012 jeep grand cherokee due to a recall; seeking reimbursement. *smd the consumer stated on december 8, 2016, the vehicle would not start. after an unsuccessful attempt by aaa to jump start it, the consumer had the vehicle towed aaa service center. upon diagnostics, it was determined the problem needed repaired by an authorized jeep dealer. the vehicle was towed to the dealer, where it was determined the alternator shorted out and drained the battery. the dealer also found the starter circuit internal to timp to be open. the dealer replaced the battery and alternator and installed a new pcm and timp and reprogrammed both modules at a cost of $ 2,636.54. the consumer is seeking reimbursement as a result of the recall he discovered on the internet. *jb

My power door locks stopped working. i made an appointment to have it repaired and the day i was going to drive my jgc to the dealer, all hell broke loose. park assist stopped working, anti skid and 4 wheel drive also indicated errors. but worse, i could not move the shifting arm out of park. i had to have it dragged out of my garage by a local towing service. the dealer said it was a faulty tipm and had to be replaced. once it is replaced, they can check on the power door lock issue. i've read the this is a pretty common problem for the 2012 jgc. in fact, it must be because the dealer said that he probably wouldn't be able to get a replacement part for at least a month. if this had happened on a recent trip to nyc, my family would have been stuck god knows where.

Car lost all power for steering and braking. car stalled. was at low speed 5-8mph turning to the right into a gas station driveway from busy roadway of speeds of 55mph. car went straight and rolled to a stop. grateful was parking lot and ditch in front of me and not the gas pumps or another vehicle as i had no control of the car stopping. i have twice had car to dealer for car going into limp mode. both in year 2016. same cylanoid each time.

Tipm failure with lights not working

Took my 2012 jeep grand cherokee to arrigo chrysler dodge jeep for 2 recalls in september 2016 one wiring issue in the visor and one fuel pump relay. dealer informed me recalls were remedied. december 16, 2016 i was experiencing problems starting vehicle and problems with vehicle sputtering while driving and while stopped. took car back to arrigo to diagnose problem. was told problem was fuel pump relay at cost of approximately $650. expressed my concerns that although recalls were recorded as "performed" in their system, car was not properly repaired. service advisor told me there was nothing else wrong with my vehicle and the recall actually took place june 2015. that is incorrect as i called fca and they in fact verified that in their system, recall was entered as "completed" in september 2016 at same dealer, arrigo. called arrigo and service advisor said he re-checked the vehicle and the fuel pump relay was actually in good shape, it was serviced in september 2016. he said the reason the check engine light was on was because the software needed updated and the check engine light would be okay and the vehicle was performing "as it is designed to work" having no other problems. i hesitantly paid $75 to have the "software updated" to avoid the $150 diagnostic fee if there is no service. one hour after i paid and left the dealer the check engine light came on and the vehicle began acting exactly like it had before "servicing" at the dealer. also later in the evening i tried starting the car and noticed the car would continue to crank without turning the vehicle on. again, the same problem i had before i took my car in. i believe no action was taken in repairing recall issues and they are trying to make customers pay ($650 in my case) to actually make the repairs.

Alternator failed while going down the freeway at 65 mpg, resulting in loss of steering and braking. alternator is 180 amp model. vehicle has only 80,384 miles. alternator failure occurred without any warning, and resulted in battery failure as well. total cost for two components: $900 plus labor through dealership.

Creaking sound from passenger's seat when turning with and without the seat being occupied. dealers do not know how to fix it. they said it was a manufacturer defect.

I was backing into my driveway (jeep was in motion) and had the radio on. i was coming home from work and the commute took 30 minutes. while backing in, i heard a popping noise (similar to the noise a pop-it firework makes when it hits the ground) inside the cabin. i turned the radio off and stopped the jeep to listen to the popping. the popping stopped and i immediately smelled smoke. i then saw the smoke was coming from the right side of the center console near the heat/air controls. i threw the jeep in park, removed the keys from the ignition, and exited the vehicle. after 5 minutes, i opened the driver side door and smoke poured out. it smelled burnt but i did not see any flames (i could have missed them in the 5 minutes i was standing outside my vehicle). i turned the jeep back on in order to get it into my garage for further investigation. upon returning the vehicle to my garage, the headlights and interior lights both turned on. i have an appointment at the jeep dealer tomorrow to investigate further. i have no aftermarket parts on the vehicle though have not yet gotten the visor recall fixed. please provide insight if possible. very concerned. this poses an enormous safety risk.

Alternator burned up while vehicle on. vehicle was being driven down city road and when i stopped smoke and burn smell observed. it was found that there was an internal fault in the alternator, which shorted out the battery, starter and ecm (computer). car had to be towed for repair. jeep would not compensate $2,624 in repairs and $267 car rental since it was not on recall.

Battery light came on dash while driving. driver suspected low battery voltage. vehicle battery was replaced. after a mile or so of driving battery light came on again, with a high pitched whine from the engine and burning smell. alternator failure was diagnosed. alternator and serpentine belt were replaced. owner found out subsequently, that although this vehicle was not covered by the jeep alternator recall, it is the same year and model of others that were covered. repairs cost $250 for the battery, and approximately $1100 for the alternator, belt and labor. owner believes that this vehicle shares the same fault as the recalled vehicles. *tr

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 70 mph, the contact heard an usual noise and the vehicle began to vibrate violently. the vehicle was taken to an independent mechanic where it was diagnosed that the lug nuts on the rear passenger wheel fractured and needed to be replaced. the vehicle was repaired, but the failure recurred on the rear driver side wheel, and then again on the rear passenger side wheel. the manufacturer was not made aware of the failure. the vin was unknown. the approximate failure mileage was 56,000.

Totally integrated power module (tipm-7) failure. the system continues running after the vehicle has been turned off.

Car started normally however, once i began driving, a number of diagnostics errors were displayed on the screen. i started to smell as though something was burning so i returned home. a few minutes after that, the entire car went dead. no power at all. i could not even lock the door. i see that there was a recall p60 / nhtsa 14v-634 related to the alternator and the description of events that could occur with that, was pretty close to what i experienced this morning. however, when i researched this with fca, i was told that my vin was not a part of that recall. so now, i am thinking that i may have this defective equipment in my vehicle. i have to have the car towed to a local dealership for a diagnostic review but over the phone, the service rep believed that it sounds like an alternator/battery issue. i have also read numerous complaints from other jeep owners about similar problems. i want to be covered in case this turns out to be an issue where my vehicle should have been included in the alternator recall but was not. i was lucky that the failure occurred before i got away from my home and on the freeway. *tr

I haven't had any trouble with my car. i was going to my dads when a battery light popped up. i was less than mile from his house. when i got to his house i cut the car off so my dad could check under the hood but he didn't see anything wrong with it. when i cranked the car back up my radio was cutting on and off, i cut the air on low and it started blowed heat out the defrost, and the windshield wipers start going off by theirselves. i cut the car off again so it would stop. when i tried to cut the car back on it wouldn't crank. my dad hooked it up to a battery charger because he thought the battery was dead. we got it cranked and left his house to take it straight to the jeep dealership. we got about a mile down the rode and the lights were flickering, the steerwheel locked up and the car cut off. under the hood started smoking. we were stranded on the side of the rode with my 4 year old son in the back seat. we had two people stop to try and jump the battery off but it was completely dead. we called a tow trunk and they towed it to there shop. they hooked up to there machines and said it was the alternator. now i've paid $800 to get the alternator replaced. when the alternator went out it fried my power module control.

In feb 2016 was driving through town and my dashboard and jeep started acting crazy and it just totally died as i tried pulling into gas station, was now blocking entrance/exit. totally dead, couldn't put it in neutral and hazards didn't work. replaced tipm costing me $1300. then in oct 2016, jeep dashboard started going crazy again and died as i'm driving and turning in the middle of an intersection! everything dead, no hazards, lights anything and it was pitch black. i was lucky i didn't get hit. now they said it was battery even though i argued that it wasn't, i said it was the tipm again. they replace battery, but battery light came on right after i left dealer. then they said it was the alternator. got it replace but it wasn't the alternator, it was the tipm again! they covered that since i just paid for it in february. faulty tipm's caused my jeep to totally die as i'm driving - twice!! if i was on a highway, it would have been horrific. and both times i had my kids in the jeep with me. absolutely unacceptable. never buying a jeep again. this is so dangerous.

As i was entering an expressway on ramp when jeep slowed down, wipers came on, turn signals started flashing erratically. it slowed to crawl as i had to inch my way to the side of the road and i could not fully get out of road. a utility truck stopped and placed cones around my car to keep it from being hit until tow truck arrived. i since learned that most of the 2012 alternators were recalled but not the 180 amp alternators but it appears it is the exact same problem and i have learned from my mechanic and other websites that many other 2012 jeep grand cherokee's with 180 amp alternators are having same issue as the ones equipped with the 160 amp alternators. the alternator, battery and computer controlling alternator all had to be replaced at a cost of $2,000. the dealer wanted $3,000. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the alternator failed. a local mechanic confirmed the failure. the manufacturer was not notified. the contact was informed that the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). the contact stated that the vehicle experienced the same failure listed in the recall. the failure mileage was 67,000.

Car stalled while driving down the road. lost all power. took it in for repair, $4k of repairs including tipm, pcm, alternator and battery. jeep unwilling to help in cost of repairs. *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle experienced a loss of power while being operated at various speeds. the failure occurred without warning. the dealer could not duplicate the failure. prior to the failure, the vehicle experienced similar failures and was reminded per nhtsa campaign number: 15v115000 (electrical system). the manufacturer was not notified. the failure mileage was 104,566.

Vehicle was serviced for recalls approximately 2 months ago after the vehicle stalled while driving. yesterday, the vehicle began to smell like burned rubber and stalled while i was driving approximately 35 miles per hour in rush hour traffic. the vehicle completely died and needed towing to dealership. the dealership says alternator is burned up, along with computers and battery and do not acknowledge the ongoing issues with the alternator or electrical system in this model. this is not covered under the alternator recall according to the dealership and they maintain this is very different from the recall issues (although it acts the same). very scary and dangerous. *tr

Issue: transmission fault leads to unexpected "creep mode" in drive, over-pressurized trans expels trans fluid onto manifold leading to engine fire. details: when stopped & idling in drive for period of time, transmission goes into creep mode of some sort & when trying to accelerate from stop it does not move. this can happen at a left-turn red-light and when least expected, having disastrous results. transmission failure from over-pressurization already led to trans fluid being expelled from dipstick tube onto engine manifold resulting in an engine fire. owner was easily able to replicate the problem by sitting in drive for 7-8 minutes & then attempting to accelerate. videotaped evidence shows the trans is at normal operating temp, yet tachometer is shooting up to 25,000rpm's & car only creeps forward. at that moment smoke began pouring out from under the vehicle as once again fluid was being expelled onto manifold. only this time owner did not open the hood so the lack of influx of fresh o2 did not ignite fluid like it did the first time. vehicle is under 100,000 mile drivetrain warranty & jeep dealer entered diagnosis and request to "replace transmission, cooler, o2 sensor, & wiring harness" which fca usa, llc rejected. fca rrefuses to say why. dealer has held vehicle now for 2months & 2weeks while dealer tries to convince fca to replace defective drivetrain. fca refuses to supply written documentation of why claim is being rejected. fca sent out a "special investigator" (for fires) who without meeting the service mgr or authorized drivetrain tech, serve determines it is not under warranty. yet he knows nothing of transmissions & spoke to no one at dealer about their diagnosis and issue. vehicle is unsafe as it will fail to accelerate without notice at anytime & continued exposure to over-pressurized transmission and expelled trans fluid could result in fire. *tr

The recall was issued one year ago and no further action has occurred.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. prestige chrysler jeep dodge (6520 centennial center blvd, las vegas, nv 89149 702-309-8000) was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.*dt the consumer stated jeep replaced the faulty fuel pump but disappointed there is no resolution after the 12 months. *tr

The engine light is illuminated so we took it for diagnosis to a jeep/chrysler dealership for diagnosis. the diagnosis for my vehicle is low compression in cylinders #1 and #2 causing a misfire. the code is p0302. the irony of this diagnosis is that chrysler knows all about this problem and has issued a cylinder head extension warranty for only the left side of the engine. meaning that chrysler will repair the left side (under warranty) but will not warranty the right side of the engine that suffers from the same problem. cylinder #1 is covered by the extended warranty 10 years 150,000 miles and cylinder #2 was covered under the original power train 5 years 100,000 miles and we are still under 100,000 miles on the vehicle. unusual wear and failure in the upper cylinders and valves are pervasive problems with 2011-13 jeep grand cherokees with this engine i was advised by the technician at larry miller chrysler that lkq and c&k do not offer aftermarket engines for this make and model so the factory motor seems to be our only hope. we have submitted a claim to chrysler corp and am getting their "generic automatic email that states our clain has been closed". one representivae even asked us to submit the stamped work order and any receipts, which we did 10 days ago. today we called to ask about our claim and are being told it has been closed and they have not goven us any explanation other than it is outside the warranty. how can 1 side of the engine be covered but the other side is not? we basically have to pay for a whole new engine and labor costs to the tune of $8,000. this vehicle has already had multiple recalls and repairs and we are devastated at this point because this engine issue is emotionally and financially ruining our family.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

On two or three occasions in the last year, when i go to start the engine, the engine cranks many times, but won't start. i would typically believe this to be a "no fuel to the engine" issue or "no spark", but once i'm able to stop the car from cranking (which has been an issue) and attempt to start the engine again, it does so without incident. it makes me think that there is an electrical issue in the ignition system. there is no rhyme or reason as to when this happens or may happen.

This vehicle has on at least four separate occasions in the last 2 years just simply stopped running. to be clear, each time i was in the middle of driving somewhere and the engine would just stop. each time, i was driving somewhere locally and on city streets. the first few times this happened, i was either stopped at a stop sign, or stopped at a red traffic light, at which, i either "felt" the engine stop, or i realized it when i went to proceed after the stop and got no reaction from the car when i hit the gas and tried to proceed on my way. these times, i simply turned off the ignition, and started the engine again. i don't remember and didn't take note of whether all electrical had turned off or not. but the most recent time this happened was very concerning. it was july 10th, approximately 11pm, and i was driving on a local boulevard at approximately 40-45mph when, again, the engine just stopped. this of course, disabled power steering and power brakes. headlights and radio continued to work. thankfully, i was able to safely pull over and turn on my hazards. i then turned off the ignition, and was able to start the engine again. the car has not replicated the issue since then, but i have to consider this when i take my family for a drive/trip. i have to consider their safety, and the thought that it could just stop in the middle of a turn or at high speeds on the freeway, or both, is very concerning. the fact that the engine just stops, (and doesn't sputter or shudder or shake to a stop) makes me believe this is an electrical problem.

The driver's seat headrest active head restraint deployed open while i was putting items into the back seat from the passenger side. the car was stationary, but running, but hadn't been jarred or hit to provoke the deployment. the plastic tabs on the inside are broken, and i'm not able to reset the headrest into position, and essentially have to hold it in place with my head while i drive (not the most desireable way to drive). i went to jeep to see what it would cost to repair (or replace) and i was told that they no longer manufacture, nor carry the part. ..... they no longer manufacture nor carry a part for an 8 year old car? i find that very suspicious. i'd like to know if there is something that can be done about this. the front passenger seat headrest has not deployed (yet), but i hope it doesn't deploy inadvertently while someone is sitting in the seat.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. towne chrysler dodge jeep ram (5130 camp rd, hamburg, ny 14075; (716) 646-5200) was contacted and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated while driving approximately 5 mph, the vehicle stalled without warning. the vehicle restarted after a while. the contact stated that the failure to start was intermittent however, currently the vehicle was not able to be started. the approximate failure mileage was 46,500. vin tool confirms parts not available.

It has been one year since the announcement of recall # 19v-813 there is still no fix available! this is a dangerous problem with my car - when will a fix be available and why is it taking so long to develop?

The leather dashboard on my jeep grand cherokee is delaminating (i.e., detaching from the dashboard). chrysler is aware of the problem and issued an "x-81" extended warranty (which they failed to communicate to consumers) and is now refusing to take steps to correct the issue. this problem causes a distraction while operating the vehicle and if it continues to worsen it may impede visibility.

Vehicle stalls while in motion. all electrical continues to operate, engine shuts down with no warning. likely related to nhtsa recall 19v-813. always occurs within ~10 minutes of start. this recall was published 12 months ago (on top of a previous recall for same issue). manufacturer still does not have a fix "no parts available". this issue is going to kill someone, if it has not already.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated while driving at various speeds, the vehicle stalled without warning. the vehicle was coasted to the shoulder of the road, restarted, and resumed normal vehicle operations. tate dodge chrysler jeep, inc (7429 ritchie hwy, glen burnie, md 21061, (410) 994-2737) was contacted and informed the contact that the parts were not yet available for the recall repair. the manufacturer was notified of the failure. vin tool confirms parts not available. the failure mileage was approximately 189,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa recall number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer farrish chrysler jeep dodge ram (9610 fairfax blvd, fairfax, va 22031, (703) 273-0200) was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer walser chrysler located at 314 main street, hopkins, mn 55343, was contacted and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

My wife was stranded when the engine stopped and will not restart. mechanic made us aware he cannot fix as this is an issue under an open recall for the vehicle since november 2019. i called a jeep service center who said they cannot apply the recall work because jeep/fiat haven't made the parts available. meantime we now have a jeep we still have to pay for even though it cannot be driven. this recall came out a year ago and i am told another year could pass before jeep makes parts available to service centers. what in the meantime are impacted jeep owners supposed to do, keep paying for vehicles that cannot be driven? two years being without a vehicle is completely unacceptable. we had shut off the engine to refuel and the engine would not restart, stranding us. our mechanic ruled out bad gas and indicated the tipm has malfunctioned. recall 19v-813 addresses it (jeep's recall for it is v62) but appears another year will pass before the recall can be done. that's a year after the recall was announced. again, unacceptable.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer heritage chrysler located at 9219 harford rd, parkville, md 21234 was contacted, and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact indicated that the vehicle stalled on several occasions and experienced the failure listed in the recall. vin tool confirms parts not available. the failure mileage was 85,000.

The car will start then the power to the fuel pump cuts out. then the car will not start for more than 5 minutes. it is recall 19v-813 that was identified a year ago and it is the fix to a fix of the original problem.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. lester glenn chevrolet (398 route 37e, toms river, nj 08753) was contacted and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Car died from lack of fuel has a recall for this #v-62 over one year old and no parts are available to fix issue

The passenger side active headrest restraint deployed while car was parked in my driveway and not in use. it can not be repaired. plastic is broken inside.

Nov 14,2019, recall v62 [19v-813] was announced. it is 11 months later, with still no remedy from the manufacturer, which is ridiculous as it could "fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. - a vehicle stall while driving can cause a vehicle crash without prior warning."... when will the manufacturer complete the recall before people get hurt or worse...?

This vehicle has a current safety recall for the fuel pump relay. i’m sending this compliant became i strongly believe based on interactions with our local dealership that fiat chrysler is purposely delaying repairs to save money. we have been waiting for a year for parts and the current status is unknown when or if it will be repaired and this vehicle is severely affected in starting by the faulty relay and tipm model that it’s installed one. this problem was covered under a previous recall that failed to fix it. after this many years, the fact chrysler can’t provide a hard date for the repairs leads me to believe they aren’t gong to. the dealership blames covid supply chain issue on everything, but this was ongoing long before covid.

In august 2017 i purchased the 2012 jeep grand cherokee from mossy motors. a recall 17v-435 was issued and an unknown dealership inspected, not reprised, the alternator and marked “complete” to the recall. in may 2019, the alternator, which was in recall 17v-436 quit working while driving and surged the pcm on my car. causing all steering, lights, etc to quit working and thankful did not cause an accident. i was stranded ok the side of the road and had to be towed. upon replacing the alternator (we paid for because we thought all recalls were complete as stated - until further investigation), it was found the pcm also needed to be replaced due to surging from the alternator that was inspected, instead of replaced. fca is reimbursing for the alternator but said they will not for the pcm, although i was told from an fca customer care specialist, fca was aware that if the alternator was not replaced it would indeed cause the pcm to fail. i have attempted several times to dispute the non-reimbursement for the pcm replacement, but no one at fca could get a case manager to call me back and just instructed me to contact the dealership. the dealership who completed the “inspection” is unknown to myself, and stated unknown from the customer care representative at fca.

Safety recall v62 the fuel pump relay can fail and the engine will stall while driving. the part to repair this problem has been unavailable since november 2019. this problem can cause a vehicle crash without prior warning. this is a problem which makes the vehicle unusable and there is no sense of urgency in getting a replacement part to fix it.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the local dealer world chrysler located at 681 shrewsbury ave, shrewsbury, nj 07702, was contacted and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the vehicle experienced the failure listed in the recall and failed to start on several occasions. the failure mileage was 85,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact called transitowne jeep chrysler dodge ram williamsville (7408 transit rd, williamsville, ny 14221; (716) 634-8000) where it was confirmed that parts were not yet available. the contact stated while depressing on the accelerator pedal, the vehicle failed to accelerate. the contact stated no warning light was illuminated. the contact drove to her residence. the vehicle was not diagnosed nor repaired. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 83,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle intermittently failed to start-up after multiple attempts, without warning. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. kahlo chrysler dodge jeep ram (9900 pleasant st, noblesville, in 46060) was contacted and confirmed that parts were not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

My 2012jeep grand cherokee will stall as i’m coming to a stop. it doesn’t alert with any codes when this happens. it is now doing this on a daily basis. the body shop informed me that a part is still not available for this issue. it stalled trining onto a on-ramp, while i was in a roundabout, as i approached a stop sign. it is happening at deceleration. no code is sent any time it stalls. the music is till playing, all lights are still on. i know it has stalled because the power steering is out and engine is off. i put the car in neutral press the break and started button to make it go again. totally not safe while in a roundabout let alone anytime.

While travelling on the interstate at approx 70 mph, the vehicle lost torque and lost ability to accelerate and had a loud knocking noise while hitting gas pedal. vehicle is only 80,100 of 100,000/5 year powertrain warranty. dealer would not warranty this powertrain issue even though the vin has multiple earlier powertrain warranty items completed. dealer diagnosed as front transfer case internally failed, and front drive shaft has failed. my independent mechanic indicated this failure is common and may also require a front differential replacement. the dealer initially diagnosed as front differential failure but determined it to be the transfer case. parts are not readily available due to this being a common failure (4+ weeks for parts). a font drive shaft and transfer case failures are very dangerous and can cause the vehicle to crash.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair the defect was not yet available. river front chrysler located at 200 hansen blvd, north aurora, il 60542 and the manufacturer were notified and confirmed that parts were not yet available. the contact stated that the vehicle experienced the failure stated in the recall. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. vin tool confirms parts not available. the failure mileage was 119,000.

There is a current recall on my jeep, i was notified of october of 2019. it is now september of 2020, and there is no resolution for this recall. my truck has had trouble starting several occasions. many of those times i was left stranded. it eventually will start again, so far, but one day it will not and it is due to this recall. the tipm needs replacing and it is a very expensive job.

Chrysler has failed to provide a safety recall remedy in a timely fashion and should be required to provide a remedy now! they recalled the fuel pump relay (19v-813 or v62) on november 19, 2019 and have yet to offer a remedy. they installed an external rely on my vehicle several years ago during the first recall and this external relay has already failed once leaving me stranded in a busy intersection. this defective part presents a serious safety hazard and chrysler should be forced to provide an acceptable remedy in a timely fashion. owners have now been waiting for over ten months from the original recall and have received no further communication from chrysler.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the local dealer i.g. burton dodge located at 10420 old ocean city blvd, berlin, md 21811, was contacted and confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.*dt*jb

This recall has been going on a long time with no remedy for it....my family safety why is it not made available yet.... since it can cause a major accident

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle shut-off without warning. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. bill luke chrysler jeep dodge ram (2425 w. camelback rd, phoenix, az 85015) was contacted and the vehicle was taken the vehicle to have a temporary fuel pump installed in the vehicle. despite the temporary replacement, the failure persisted. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer had not been notified of the failure. the failure mileage was unknown. vin tool confirms parts not available. *bf *tr

I was passing a slow moving truck on a 2 lane highway when my jeep lost power for several seconds. i came very close to a head on collision. the jeep has had a no start problem since i purchased it 5 years ago. it has been in dealership service departments multiple times for the issue with no resolution when still under warranty. all online research points to a defective tipm and there are related recalls. the current open safety recall is number v62 with fca for the fuel pump relay which is part of the tipm. the loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my jeep has had the entire time i've owned it. i contacted fca recall assistance center and opened a case, informing them that i almost had a head on collision due to their defective product with an open recall. they told me there was nothing they could do but notify me when a fix was available. this recall was issue almost a year ago and involves life safety. i have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that from to time to time the vehicle failed to start from a cold start. the contact had to wait and attempt to restart the vehicle. an independnent mechanic checked the vehicle and found nothing wrong. the mechanic suggested that the contact use fuel injector fluid to aid in starting the vehicle which worked for a short time. the contact called sterling heights chrysler dodge jeep ram (40111 van dyke ave, sterling heights, mi 48313 (586) 413-9610) and was promised a callback that never happened. the recurred and the vehicle was restarted after nine attempts. the vehicle was towed to an unknown dealer and the contact was informed that there was an interim fix however, it was not guaranteed to fix the issue. the contact retrieved nhtsa campaign number: 19v813000 (electrical system) while researching the issue. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 110,000.

Vehicle shuts off after starting, ticking from engine at random speeds, runs rough at random speeds during different times. i took it to my dealer because of this and they said that it sounds like the fuel pump relay is failing and can cause me to crash/stop in the middle of the road suddenly and that theres been a recall for this for almost a year but they cant help me or fix my car because theres no parts. i am now afraid to drive at all

4x4 activate always in city street. seat both front vinil broke, fluid water on the roof back when rainin . sistem hidraulic dont lower the jeep. dificult to starter.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated while driving 20 mph, the vehicle stalled with the battery warning light illuminated. the vehicle was not drivable. the vehicle was towed to an independent mechanic and was informed that the alternator needed to be replaced. the vehicle was repaired by an unknown dealer however, the failure recurred. the contact called david chrysler dodge jeep ram located at 1801 us-202, glen mills, pa 19342, (610) 358-5300, and the dealer was made aware of the failure. the vehicle had not been diagnosed nor repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 17v435000 (electrical system) however, the vin was not included. the manufacturer had been informed of failure. the failure mileage was 78,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was not yet available. the local dealer mckinney jeep located at 700 s. central expy, mckinney, tx 75070 was notified of the issue, and it was confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact indicated the vehicle experienced the no start condition listed in the recall summary. the cause of the failure was not yet determined. vin tool confirms parts not available. the failure mileage was 95,000.

My jeep grand cherokee occasionally won't start. it has to stand for a few minutes and then starts. this happened once or twice a month. the dealer stated that there was a recall v62. (fuel pump relay). i have had the relay replaced 3 times, but not the original as seemingly it is not yet available. the car has never stalled or acted strangely once going. the agent has fitted another relay, but now says that they have to install a wcm, elv and keys. a diagnostic was done and showed up some errors after putting in the last relay. when will the correct relays be manufactured, as i do not want to go to great expense replacing other parts if it is still a relay issue?

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated the vehicle hesitated to start however, was started after several attempts. the check engine and air bags warning lights were illuminated. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to piedmont chrysler dodge jeep ram (4015 clemson blvd, anderson, sc 29621 (864) 305-4234) who stated that the remedy parts were not yet available. the vehicle was not diagnosed nor repaired. the manufacturer was not contacted. the failure mileage was 130,000. vin tool confirms parts not available.

2012 jeep grand cherokee. in regards to fuel pump relay safety recall nhtsa recall #19v-813 & manufacturer recall #v62. the manufacturer exceeded a reasonable amount of time completing the recall repair. jeep has experienced shut-off while driving on freeway but nobody injured. brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.

Tla* the contact owns a 2012 jeep grand cherokee. the contact received notification of nets campaign number: (electrical system) however, the part to do the recall repair was unavailable. the contact called hall chrysler dodge jeep ram virginia beach (3152 virginia beach blvd, virginia beach, va 23452; (877) 475-0721) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact and wife both had experienced a failure. vine tool confirms parts not available. *dad consumer stated vehicle would stall when pulling away from the stop sign leaving them broadside to oncoming traffic.*jb

V62 fuel pump relay recall was issued in november, 2019. recall stated failure of v62 could cause the3 vehicle engine to stop working. it is now ten months later, and fca still does not have the remedy.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. soon after receiving the letter, the contact stated that the vehicle would shutoff without warning soon after start-up. he also stated that an abnormal ticking noise could be heard upon start of engine. the noise would continue while driving at various speeds. the contact then took the vehicle to an independent mechanic who informed him that the failure could possibly be linked to the fuel pump relay. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. neither the manufacturer nor the dealer had been notified of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The fuel gauge on my vehicle was not working. i took the car to berglund jeep chrysler dodge ram dealership in roanoke, va for recall 19v-813 (manufacturer recall v62), just in case the fuel pump relay was causing the issue. they refused to perform the recall due to lack of availability of the part, though i was told that the part would take 5-7 days to arrive when i made the initial appointment. they also did not perform an interim repair to address fuel pump failure (they offered to fix the fuel pump for $2100). the dealership refused any further communication to address my questions and concerns about the recall/when the part would be available.

2012 jeep grand cherokee. consumer writes in regards to fuel pump relay safety recall. *ld the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. *js

Yo venia de una cita entonces pase a una tienda y apague la camioneta despuÉs que regrese a la camioneta al intentar encenderla, la camioneta no encedia hasta que seguÍ intentando como a el tercer intento encendiÓ y siguiÓ funcionando con normalidad el problema aquÍ es que no me marca ningÚn cÓdigo de error y despuÉs de esa fecha me continÚa fallando de la misma forma solo que cada vez es mÁs frecuente

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

A fuel pump relay failure result in a no-start condition.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (fuel system, gasoline) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact contacted shaker's chrysler dodge jeep ram (1230 main st, watertown, ct 06795, (860) 417-1000) where they informed the contact that there were no parts available. the manufacturer was notified of the failure and informed the contact that there was not a time frame for the parts to be available. vin tool confirm parts not available.*dt*as

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that the part was not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. *bf

Jeep sent a recall notice without having a solution on hand. it has been 10 months since the recall. fuel pump relay failure can cause major accidents. my vehicle has had check engine light spontaneously come on. i took it to jeep dealership for a fix and they refuse to do anything about it. i have a small child in the suv most of the time and i am concerned for the safety of the child. jeep is not willing to work with me on a solution to either fix the vehicle or supply a temporary replacement until my vehicle is fixed. please help!

Tl* the contact owns a 2012 jeep cherokee. the contact stated that while driving 50-55 mph, the vehicle hesitated and stalled without warning. the vehicle was restarted. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the vehicle was taken to hunter dodge chrysler jeep ram (1130 auto mall dr, lancaster, ca 93534(661) 948-8411) who stated that the remedy parts were not yet available. the vehicle was not diagnosed nor repaired. the manufacturer was contacted however, no further assistance was provided. the failure mileage was 150,000. vin tool confirms parts not available *bf *as

At approximately 120k miles i began to notice a slight tick coming from the driver side of the motor. over the next 5k miles i changed the oil several times, swapped plugs, coil packs and injectors to rule out any potential issues. i also did a visual inspection of the exhaust manifolds. the problem persisted and got worse. there was also a consistent hesitation under medium to heavy throttle input. i’m now at 126k miles and had a check engine light - p0303 for cylinder 3 misfire. i have started disassembling the motor and noticed the lifter has seized and started destroying the camshaft.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called shively motors dodge chrysler jeep ram of shippensburg (608 w king st, shippensburg, pa 17257, (717) 532-4136) and it was confirmed that parts were not yet available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

My car continues to have intermittent issues with start. but i am most concerned about the potential for the jeep to stall and crash while the in driving. i am risking the lives and the life of family and friends each time i drive this jeep. this fule pump relay switch recall (v62) (nhtsa 19v-813) was issued back in november 2019. my communications with koons chrysler in tysons corner virginia and mopar have not produced positive result. they will not provide with a date for resolution. this is my only transportation, so i have no other options for transportation. i pray each time i drive this vehicle that me, and my passengers make it to and from our destinations safely. please help me

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving home the alternator failed and caught on fire. the contact pulled over into a tire stop and they put out the fire. the vehicle was then towed to a dealer classic chrysler dodge jeep ram fiat of arlington (1111 i-20 frontage rd, arlington, tx 76018 682-206-3532). they stated that there were no recalls on the vehicle. they replaced the engine and that caused damage to the vehicle computer. the burnt alternator and pcm were replaced as well. these repairs were at the contact's expense. the manufacturer stated the same that there was no recall and gave the contact a case number. they called the contact back later and said they would not do anything else for the contact. the failure mileage was 140,000. *bf *as

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (fuel system, gasoline) however, the part needed for the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. prime chrysler dodge jeep ram (824 portland rd directions saco, me 04072-9672, (207) 282-4101) was contacted and confirmed that the remedy part was not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic) and 19v813000 (electrical system) however, the parts to do the recall repairs were unavailable. the contact stated that while driving 60 mph, she felt a vibration under the front driver’s seat. the contact stated while depressing the accelerator pedal, the vehicle failed to accelerate while the rpm revved. the contact stated that the check engine warning light was illuminated. the vehicle was towed to her residence. the contact stated that the failures were experienced 3 times. the contact also stated that on several occasions the vehicle failed to start, with an abnormal fuel odor. the vehicle was taken to viva dodge chrysler jeep ram located at 8434 gateway blvd e, el paso, tx 79907, (915) 834-6300, where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 160,000.

They sent me a letter back in january 2020 that my fuel pump relay needed to be replaced and it is july 14th 2020 and it's still not available to be replaced

The car does not accelerate at times when driving and car has a problem starting. they don’t have the part yet.

Car unexpectedly stalls out while driving

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. dan o’brien chrysler dodge jeep ram (175 pelham st, methuen, ma 01844) was contacted and confirmed that the part was not available for the recall repair. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I received safety recall #19v-813 in february of this year. the recall warns of an engine stall without any warning. we live in a remote area and cannot risk driving the vehicle. we have not been able to use the car for over four months. i have called chrysler multiple times but there is still no remedy. this delay is intolerable.

When turning on the right front turn signal my emergency flashers come on instead of the turn signal. fog lights doesn't work at all. wind shield wipers come on randomly whether it is raining or not. these all happen when driving the vehicle. sometimes the vehicle will turn off right after starting. i have to re-start.

On november 21, 2019 mopar issued a fuel pump recall for my vehicle. i was having issues with my fuel pump relay and they replaced it with the defective model part because there has not been a remedy to the recall issued. i am experiencing issues with the fuel pump again. a defective fuel pump is a big safety concern. as a consumer i need an update as when an effective remedy will be available, for the safety and resale value of my vehicle. also, it would be great to know what sort of time frame manufacturers are expected to release a remedy for a recalled part after issuing the notice.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that the part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. airpark dodge chrysler jeep (7801 e. frank lloyd wright blvd, scottsdale, az 85260) was contacted and confirmed that the part was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I have a 2012 jeep grand cherokee that is under a recall v62?nhtsa 19v-813 for an issue with the fuel pump relay. the manufacturer does not have a remedy yet for this issue. i have had difficulty starting the vehicle while stationary for 3 days in a row. on the fourth day, i am now unable to start the vehicle, while stationary.

In 2019 my engine light went on with code p0520 - oil pressure sensor. i replaced the oil pressure sensor and the engine light came back on a month later with the same code p0520, so i replaced the oil pressure sensor for a second time. less than a month later i began getting a generic code p06dd. i have sense replaced the oil pressure sensor a 3rd time along with the oil filter housing and oil pump. it was fine for about a week but then code p0520 - oil pressure sensor returned. there issue is not mechanical and no one has been mechanical as all of the parts associated with the code have been replaced repeatedly. nobody is able to resolve it and i cannot pass inspection until they do.

I have had severe electrical problems with this car. the car randomly shuts down while i am driving which puts me and my family in very dangerous situations. it looks like there is a recall intended to address this issue but it sounds like they do not have a solution yet. the issue is getting worse and worse and i am not in a position to buy a new car right now. what do i do?

Headrests popped a few months of each other while i was at a stop. i thought someone threw something into the car! hit the back of my head!

In a pull forward park spot, shifted to reverse to back out. car lurched backward very fast. crossed the road, stopped by a 4” x 6” post set in the ground. the collision broke the post and cracked my car’s rear bumper. i put my foot on the brake, but it could not control the speed. thankfully, no people were in the road. no injuries. this was pin a commercial farm, where people can harvest the fruits and vegetables. the road is blacktop. my car left skid marks across the width of the road. it was a frightening event for me and my friend. i called my car dealer later to ask if there had been any incidents like this...shifting into reverse and the car zipped off- out of control. tech said “ no”.

2012 jeep grand cherokee. consumer writes in regards to being unable to start vehicle. *ld the consumer stated the manufacturer was contacted and stated the vehicle was out of warranty. also, the fuel pump was not a part on the recall repair. the vehicle was repaired at the owner's expense.*js

My 2012 jeep grand cherokee srt8 is having fuel pump problems, it is stalling while running and studdering when pressing the gas, more specifically happens while merging on highway and accelerating. i took it to the dealership and they notified me of there being a recall on the pump and there isn't a fix for it. also notified me that i can not register or sell the vehicle with this problem.

The engine stalled completely while i was at a traffic signal, preparing to make a turn onto a busy highway. loss of power to brakes & steering since the engine completely shut down. i shifted the vehicle into park, started the engine again, shifted into drive but the vehicle would not move. eventually (in a matter of seconds) the vehicle lunged forward and i was able to safely drive home.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at an undisclosed speed, the vehicle loss motive power and stalled without warning. the vehicle was taken to the westgate chrysler dodge ram located at 6421 old westgate rd, raleigh, nc 27617, where the fuel pump was replaced under nhtsa campaign number: 15v115000 (electrical system) however, the failure recurred. the vehicle was taken back to the same dealer and the contact was informed that the vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 30,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. crown chrysler dodge jeep ram fiat of chattanooga (2120 chapman rd, chattanooga, tn 37421) was contacted and confirmed that the part was not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that several attempts were needed to start the vehicle. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the fuel pump relay was defective and needed to be replaced. the vehicle was not repaired. bluebonnet jeep located at 283 ih 35 east, new braunfels, tx 78130, was notified of the failure. the vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the manufacturer was not notified of the failure. the approximate failure mileage was 98,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle stalled without warning. the vehicle was taken to the rossi chrysler dodge jeep ram located at 411 nj-31 s, washington, nj 07882, where the technician stated that there was an unknown light on the dashboard which was fixed. the failure recurred. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the technician stated that the remedy was unavailable. the manufacturer was made aware of the issue and was not able to confirm when the parts would be available. the contact was provided a case number. the vehicle was not repaired. the failure mileage was approximately 165,000. vin tool confirms parts not available.

Tl* the contact owns 2012 grand jeep cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer rossi chrysler dodge jeep ram (411 nj-31 s, washington, nj 07882) was contacted and confirmed the part was not yet available for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. toms river chrysler located at 1199 nj-37 w, toms river, nj 08755 was contacted and confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the issue. the contact had experienced an unknown failure with the vehicle. the failure mileage was 79,000. vin was not available.

My vehicles recall cannot be fixed because recall part is not available. they have apparently not created a working recall part yet. my vehicle hesitates to turn on just like it did before when the recall had to be fixed for the second time around. i have reached out to jeep and chrysler numerous times with not much help. they tell me to contact dealer for temporary fix, dealer tells me there is no part available for temporary fix. i have been trying to get something done for over 6 months now with no help. it is very disturbing to know that my vehicle may stall out when i am going down the highway with my family in our family vehicle. the vehicle is starting to show the problem of the recall again. sometimes is doesn't even start at all it just tries to start the engine.i had called back in january 2020 and went in loops with the company on borrowing a car until mine was fix and they did not seem to care about my families safety at all.

Was driving on the highway and the passenger side air bag activated on its own. car was not in an accident and did not hit a bump, pothole, etc. this is a huge concern and now i'm being told i need to pay for it deploying. luckily no one was in the front seat when this occured. this should be a recall.

Tl* the contact owns a 2012 jeep cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated the while his sister was driving 40 mph, the vehicle stalled without warning. additionally, the vehicle failed to start on several occasions. the vehicle was taken to southern chrysler jeep - greenbrier (414 s. military hwy, chesapeake, va 23320, (757)424-4600) to be diagnosed. the contact was informed that the fuel pump relay needed to be replaced. the vehicle was repaired three times however, the failure recurred. the vehicle was previously repaired under nhtsa campaign number: 15v115000 (electrical system). the manufacturer was notified of the failure. the approximate failure mileage was 74,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. an unknown dealer was contacted and confirmed that the part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the experienced a slight hesitation while driving. the contact called telegraph chrysler dodge jeep ram (12000 telegraph rd, taylor, mi 48180, (734) 309-7247) and it was confirmed that the part was not available. the manufacturer was made aware of the failure. the failure mileage was approximately 80,000. vin tool confirms parts not available. *bf *tr

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle stalled and sometimes failed to restart. the message" electronic control" was displayed. the cause of the failure was not determined. the local dealer and manufacturer were not yet notified of the failure. the contact had received nhtsa campaign number: 19v813000 (fuel system, gasoline) however, parts were not yet available. the contact stated that the vehicle experienced the failure stated in the recall. the failure mileage was 85,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the vehicle was taken to newnan peachtree chrysler dodge jeep ram (53 hollz pkwy, newnan, ga 30265, (678) 369-6037) where it was confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact stated the vehicle failed to start immediately and required several attempts to start. the failure recurred consistently. the contact stated that the windshield wipers also failed to operate at the desired speed in inclement whether with several unknown warning lights illuminated. the vehicle was not repaired. the manufacturer was not made aware of the failures. the approximate failure mileage was 84,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall part. the contact contacted garber chrysler dodge jeep ram 5330 bay rd, saginaw, mi 48604 (989) 399-8550 and was informed that the parts were not available. the manufacturer was made aware of the issue. the contact had not experienced failure. vin tool confirms parts not available.

Upon pulling out of a parking spot, the front passenger seat headrest safety mechanism activated, propelling the headrest forward, for no foreseen reason. the vehicle was not and has never been in an accident. upon inspection, it seems that a plastic part within the headrest cracked, thus causing the safety mechanism to fail and deploy on its own. *tr *bf*jb

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. bradshaw chrysler jeep located at 1953 554 main st, oakville, ct 06779, (860) 417-1000, was contacted and it was confirmed that the parts were not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that autonation chrysler dodge jeep ram pembroke pines located at 13601 pines blvd, pembroke pines, fl 33027), exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.*dt*jb

Tl* the contact was interested in purchasing a 2012 jeep grand cherokee, however the seller of the vehicle informed him that he received notification of nhtsa campaign number: 19v813000(electrical system). upon research, the seller discovered that the part to do the repair was unavailable. craig and landreth chrysler dodge jeep ram (6424 ky-146, crestwood, ky 40014, (502) 241-6868) was contacted and confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the owner stated that the check engine warning light illuminated however, he had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle stalled without warning. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the vehicle was taken to eastchester chrysler jeep dodge ram (4007 boston rd, the bronx, ny 10466) where the vehicle remained in the possession of the dealer due to the recall. the manufacturer was informed of the failure and a case number was provided. the vehicle was repaired. the approximate failure mileage was 90,000.* consumer stated dealer agreed temporary fix at no charge but was charges 500.00.*jb

Chrysler recall v62 safety recall for fuel pump relay is now over 6 months old. still no parts made available to dealers to provide repair. periodically cannot start vehicle due to lack of power to the fuel pump, so cannot drive vehicle safely with possibility engine could stop while driving. cannot drive unsafe vehicle. when i contacted chrysler numerous times, no one can tell me when this will be remedied. vehicle is parked since december. have to borrow a car from son. nhtsa should force chrysler to declare this as mandatory recall. it affects over 520,000 vehicles. all those people are risking their lives and those of their families by driving a vehicle whose engine could stall while driving. a class-action lawsuit of chrysler may be necessary if nhtsa cannot force chrysler to deliver the remedy. if people die due to the delays and negligence, nhtsa and chrysler are both responsible. sick and tired of this incompetence and dangerous delay. it doesn't seem to matter how many people complain to nhtsa or chrysler. lives are at risk and no one is doing anything about it.

They have replaced the fuel pump solinoide 3 times , now they tell me that isn`t the problem, they called the factory they said the problem is the module-wireless n ode,and i was charged $262.00 for the node and labor 455.00 $.717.00 total.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated that while her daughter was driving at 35 mph, the vehicle stalled without warning. additionally, several attempts were needed to start the vehicle. the contact called clark crain chrysler dodge jeep ram (7245 us-61, st francisville, la 70775, (225)635-2900) and was informed that the parts were not available. the manufacture was not notified of the failure. the failure mileage was 130,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000(electrical system) however, the parts to do the repair were unavailable. rockland chrysler dodge jeep ram located at (60 ny-304, nanuet, ny 10954) was contacted and confirmed that the part was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Feb 13 2020. wife and i were driving our vehicle on public street in olympia, wa. while at a stop light, the vehicle did a total power fail. everything stopped, even the dome lights. with the help of strangers, the vehicle was pushed onto business parking lot to wait for tow. battery tested good, alternator was removed and tested good.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated while driving at 55 mph, the accelerator pedal was depressed, the rpm increased however, the vehicle failed to respond. there was no warning light illuminated. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that jacksonville chrysler, jeep, dodge and ram located at (11101 nurseryfields dr, jacksonville, fl 32256), exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. parts distribution disconnect. the failure mileage was 125,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was not made aware of the issue. the manufacturer was not made aware of the issue. the contact experienced a failure. jumps out of gear while driving. vin tool confirms parts not available*dt*jb

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that the vehicle failed to start while depressing the push to start button. the dealer was not contacted. the manufacturer was made aware of the failure. the approximate failure mileage was 110,000. the vin tool confirms parts not available.

Vehicle stalls upon ignition. it will sometimes not start again for a minute or two. the start problems are worsening as time passes. vehicle is stationary when this problem occurs.

The engine will occasionally crank and crank but not turn over. it will even continue to crank even after letting go of the start button. multiple attempts to start car are not successful. on several occasions it will start the next day , however this means we can not drive the vehicle due to this problem. can’t afford to drive somewhere and have to get a ride back home, which i have already done several times. the jeep dealer fixed this problem on jan 11, 2020, and on invoice they stated “ the authorized repair of fuel pump relay wiring kit is completed and now starting as it should”. they informed me that they did not have the recall part as manufacturer has not yet supplied it, so the dealer recommended a “fix around” which i agreed to in the absence of the recall part. the problem persists so i returned the car to the dealer to make sure that the problem isn’t something other than the recall item.

Failed to start unless you tried several times, it is a known problem and the fix did not last, as i have had it done twice and it is doing it again. the dealer told me they have not made a workable fix for it. it, however has always been parked when this happens they said it could stall while driving.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called larry h. miller chrysler jeep dodge ram riverdale, 1481 w riverdale rd, riverdale, ut 84405, and was informed part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I purchase my 2012 jeep grand cherokee with 5.7 liter engine in january 2017. for nearly two years it was fine but then it started stalling. it stalled at least 15 times in the last year. it usually stalls when slowing down for traffic or a red light but can also stall after having been stop for red light, or upon acceleration from a red light~ on rare occasion it has happened while driving 40 to 50 miles per hour. there is no indication the car has stalled until you try to accelerate, steer, or brake, as the air conditioner and radio remain unaffected. i've taken the jeep to my dealership numerous times and they have been unable to resolve the issue. they first thought it was a fuel pump so they put a new fuel pump in. a few weeks after installing a fuel pump it stalled again so i brought it back and they reinforce the connection. a few weeks later it stalled again so they had me bring the car in and they attached a black box to it that functions much like an airplane's black box which recordes data. i drove it around without incident for about 5 weeks and we thought we had the problem solved. of course 2 weeks later it stalled again so i brought it back. they reinstall the black box and had their work is used the jeep as their daily commute trying to trip a code. it took a while but about a month later they finally got a code for a wiring issue. fortunately, since it wasn't covered in my extended warranty, and at great expense to them, they replaced the main wiring harness. it worked for about 6 weeks and then stalled again. they said they've done everything they know to do and offered to give me a high trade-in value for the jeep to get me out of this unsafe vehicle.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that on various occasions, after coming to a complete stop, the vehicle stalled without warning. the vehicle was taken to an independent mechanic. the mechanic informed the contact that the vehicle was subjected to nhtsa campaign number: 19v813000 (electrical system). a dealer was not contacted. the manufacturer was notified of the failure and confirmed that the vehicle was subjected to nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the failure mileage was approximately 142,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. dulles chrysler dodge jeep ram located at (109 catoctin cir se, leesburg, va 20175 571- 209-1959) confirmed that the part was not available. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that while driving approximately 45-50 mph, the vehicle stalled without warning. the contact stated that pulled over to the side of the roadway. the contact was unable to restart the vehicle. the contact stated that after approximately an hour of shifting several electrical wires the vehicle restarted. a dealer was not contacted. the manufacturer was not made aware of the failure. the approximate failure mileage was 100,000. vin tool confirms parts not available.

There's a eecall for the fuel pump, that may cause my jeep to stop all of a sudden when driving it. the recall has yet to have an answer as to when it will get fixed. i don't want my car to stall as um driving and cause an accident, the safety of my children is at risk. need this to be fixed asap.

My alternator burnt up and ruined my computer in my jeep as well. i was driving my car and many of the lights on the dash board went out. my power steering also went out. the alternator was so hot, it crumbled and melted the casing. chrysler will not admit to the alternator being faulty or needing to be replaced in the recall for the vehicle, stating it was not one of the alternators affected.

The recall is 8 years old and no remedy as of yet with uncertainty of when or how this may cause my vehicle to be hazardous to my life or other motorists is of grave concern . i consider this recall to be of serious concern for my safety as well as other motorists!i find it unsatisfactory and negligent and unacceptable not to have a remedy for the recall as of yet . i demand remedy or compensation as my legal right .

The jeep has stalled several times. it has happened more than a few times. usually happens when coming to a stop at light/stop sign. however the scariest time was when the engine unexpectedly turned off while driving about 45-50 mph on street. wife able to bring the jeep to a complete stop and restart. took to dealership and were told chrysler is aware of issue. there is going to be a recall as soon they have a fix.

This is my third time experiencing this system failure. each time while driving and the vehicle in motion, the truck shuts off. each time this has almost caused an accident as i was turning onto a street. the first time it shut off in the middle of driving was as i easy slowing down to stop at a red light and lost all controls as the vehicle died. i did not accidentally touch anything. this is extremely dangerous and something needs to be done bout it asap. it turns off unwarranted while driving. i have to put the vehicle in park and press the start button to turn the vehicle back on. i do not know what part is causing this problem. it happens out of nowhere occasionally and not everyday either.

Vehicle would not start. vehicle was towed to dealership and fuel pump relay was identified as the cause of the problem, recall exists and the fuel pump relay was replaced. however, fuel pump relay caused the battery to drain also necessitating replacement. fca/mopar only authorized reimbursement of the fuel pump relay and not for the battery even though it was directly related and the dealership technician stated the same. spoke with multiple reps from fca who could not provide any assistance. an oil change and systems diagnostic test was performed on the vehicle just before the fuel pump failure and no issues with the battery were identified. i was told the battery could not be replaced because i tried to start the vehicle...which seems incredulous to me as that is what most people do when they leave for work. how was i supposed to know the fuel pump relay needed to be replaced unless i tried to start the vehicle and it wouldn't turn over?

Tl* the contact owns a jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called the tanner motors dealer located at 620 w washington st, brainerd, mn 56401 and it was confirmed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

According to your website, a safety recall in regards to the fuel pump relay possibly failing causing a stall, was issued on nov. 14, 2019, (recall #19v813). it has been over 4 months since the recall was issued and as of today 03/20/2020, the status remains "incomplete, remedy not available". i think chrysler (fca us llc) has had ample time to remedy this situation and has failed to do so.the possibility that my car may stall while driving is a very unsettling feeling and it seems that this matter has been placed in a low priority status by the manufacturer.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at various speeds, the vehicle stalled without warning. the failure recurred. the dealer was not notified of the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was approximately 81,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated vehicle failed to start and was towed to an independent mechanic to be diagnosed. the contact was informed that the fuel pump relay ceased in the open position. the vehicle was repaired. the vehicle was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. the manufacturer was notified of the failure but offered no assistance. the approximate failure mileage was 123,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. while driving at low speeds the vehicle lost motive power with the check engine warning light illuminated. the vehicle was taken to an independent mechanic where the contact was informed there was an unknown defective wiring harness that needed to be replaced. a local dealer was not contacted. the manufacturer was contacted and informed of the failure. no additional assistance was provided. the vehicle was included in nhtsa campaign number: 19v813000 (electrical system). the failure mileage was 148,000. vin tools confirms parts not available.

The vehicle was in motion and a message indicating the park assist needed serving came on. in .5 of a mile my driver's seat belt light came on, even though i had the seat belt secured. i drove another .5 of a mile and many additional lights came on in my vehicle. i pulled it off the road and my power steering went out. then the windshield wipers came on and the car stopped working. it would not turn on again. the alternator and battery were both replaced. the same exact thing happened the next day. my alternator was melted when the garage looked at my car after towing the second time.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while his wife was driving 75 mph, the forward collision sensor became inoperable. the vehicle was taken to st charles chrysler dodge jeep ram dealer, (1611 e main st, st. charles, il 60174) and was diagnosed that the forward collision sensor needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed. the contact was informed that the issue was due to normal wear and tear. there was no additional assistance provided. the failure mileage was approximately 120,000.

Power steering line has a slow leak that seems to be common among the jeep grand cherokee, dodge durango vehicles around the 2011- 2013 year. vehicles seem to be experiencing this issue anywhere from 40k to 100k miles. some people have had these lines replaced and have still had a leak.

Vehicle has no diagnostic codes showing up but has stalled on us several times almost causing accident twice now. also pulsates at speeds around 45 and again at 60mph. since the last stall it now has a very rough idle. we have called dealership about recall and they state yes there is one but they do not have a fix. are we supposed to just keep driving with these safety issues ? vehicle will stall while after driving coming to a stop at light. we lose steering ability and braking. we are usually going straight and on city street or coming off freeway

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated while driving about 45 mph the vehicle stalled without warning. the vehicle was towed to first chrysler dodge jeep ram located at (280 e washington st, north attleborough, ma 02760) to be diagnosed. the contact was informed that the engine would need to be taken apart for further evaluation to determine the cause of the failure. the vehicle was not repaired. the manufacturer was not contacted nor informed of the failure. the approximate failure mileage was 79,000.

The vehicle does not start at times, it also has started just dying on the road. in november 2019, we received a recall notice on our jeep owner portal. there is a fuel pump relay failure. since then, we have regularly called the dealership and a remedy is still not available. this is becoming a huge safety concern for our family as the vehicle is now dying in traffic. when i have my foot on the gas, i can feel the vehicle is not receiving gas. sometimes it dies entirely and other times it putters and jolts back to life. this happens several times a week. i just got off the phone with the dealership again and they said no remedy is available. i described what is going on with the vehicle and they stated that sounds like the recall causing the issues. today i was almost hit by a semi truck because the jeep died in traffic.

A family member in another state owned and pampered this vehicle for many years, prior to my acquiring it. recently the hose to the powering steering pump blew off while she was driving it (non highway) and it was taken in to be serviced (through the dealership), well after their initial repair, we were told that during their test drive "after" that repair, the hose had again blown off so more days were needed with the vehicle to again repair the issue. a few days later we were called and told that issue had been solved and that we could retrieve the vehicle. that same night, i, while sitting in the vehicle (with it in idle), hear a "pop" which turns out to be the hose again, mind you, each time this happens, the pump spews power steering fluid all over the engine, this particular night i even found it on the underside of the engine roof. well the car was again sent back to the dealership the next day, they had it approximately 3 days before again we got the call that the repairs had been completed, we were told that this time it was due to probably what was a faulty power steering pump, which they replaced. two days later i took possession of the vehicle as the original owner (family member) was too concerned about driving it again. thankfully my drive back to my state (2 days later) went uneventful, however, 2 days after being home and driving it (non highway), sure enough i hear that familiar "pop" and again the hose has blown off, power steering fluid everywhere, along with my sanity. i see that this was a known issue back in 2012 but it never became a recall, but, a fix was implemented, so if this is the case why is this happened with the same piece of equipment numerous times and the dealership can't seem to solve this known issue??

Its something with the fuel pump and it make the car dont start i took it to the dealer before they had it for two months then gave it back and said they did a temporary fix that should work till they get the recall part. i havent had my car back for 3 weeks yet and it acting up again. what is the window that they have to fix your car i mean i still pay carnote and full coverage insurance

Every once in a while i go get gas to fill my car up and when i'm done i go to start the the jeep up it starts up then cuts back off like 2-3 times!

My 2012 jeep grand cherokee has issues starting. push to start on key no longer works. push to start in the car takes several attempts. the issue seems to be getting worse. batteries have been replaced in keys. the issue persist when not using push to start and inserting key and cranking. it tries to crank, electronics flicker, then nothing. when i first noticed the issue the car would start typically on the second attempt. yesterday it took around ten attempts turning the key to get the car started.

My 18 year old son was driving his 2012 jeep grand cherokee overland on a bridge at night when it all of a sudden the car stalled!!! the battery light flashed, lots of other lights flashed, then all power shut off! he could not steer, no lights were working, nothing! thank god he was able to stop in-between lanes in a small area where cars were not traveling. he called 911 and they slowed traffic down and after difficulty getting car into neutral, he was towed off the road. i immediately contacted chrysler corp and learned of a recall of the fuel pump relay which when defective could cause exactly what happened to my son to happen. we were invited to take vehicle into mike stead chrysler jeep in richmond, ca for them to install a new fuel pump relay as instructed by chrysler corporation (fca). the dealership refused to install the part, asking me to pay a $199 diagnostic fee and claiming that our vehicle had other problems that had to be fixed before they could even check the recalled part. i am very dissatisfied and horrified that they now want to charge me $50/day storage because i refuse to pay for work when i was promised that they would replace the recalled part. we need help! i believe all these vehicles are a complete danger and sadly, the new part hasn't been manufactured yet. i am appalled that such a large corporation knowingly is allowing vehicles to operate when such a danger is possible. my son could have been killed! i would like for these vehicles to be recalled until the new part is manufactured. the next person may not be so lucky!

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated while approaching a stop sign the brake pedal was depressed, and the vehicle ceased. there was no warning light illuminated. the contact stated the failure was experienced 9 times in the last 3 months. the vehicle was taken to burdick dodge chrysler jeep ram located at 5885 cir dr e #335, cicero, ny 13039, and the dealer was made aware of the failure. the vehicle was not diagnosed nor repaired. the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was not available parts distribution disconnect. the manufacturer not been informed of failure. the failure mileage was 111,000.

Vehicle has had starting problems and stalling problems on numerous occasions since december 2019. i believe these are related to the recall issued on this vehicle last december 2019. complaint is the chrysler corporation is unwilling to make a temporary fix as promised until the "vehicle is totally dead." stalling on the highway in the middle of rush hour is a safety issue/hazard. most recent incident: sunday-2-2-2020, vehicle would not start for five hours.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received nhtsa campaign number 19v813000 (electrical system). the contact stated that the engine turned over but failed to start. the throttle control warning indicator light was illuminated. the vehicle was not repaired. neither the local dealer nor manufacturer were contacted. the failure mileage was 90,000.

Began having issue with vehicle not starting on first push of "start" button, and vehicle starting then stalling. received recall notice 19v-813 which describes this same issue. called local dealer (royal chrysler motors, owego, ny 13827) and asked if there was an interim solution because the recall notice says the remedy is not yet available. the dealer said they were aware of the recall, but no interim solution is available. asked what would happen if my car would not start or quit and would not restart. the dealer did not have any suggestions. the recall notice says i could be reimbursed if i paid to have this specific issue repaired. it is a contradiction to say no remedy is available, but if i have applied a remedy it would be reimbursed. i am afraid of having the vehicle stall while driving and causing a crash. please help get this resolved.

Tl- the contact owns a 2012 jeep grand cherokee. the contact stated that while driving, the vehicle hesitate and failed to accelerate. no warning lights illuminated. the vehicle was taken to planet chrysler jeep dodge ram dealer, (400 e central st, franklin, ma 02038, (508) 520-1550) but was not diagnosed or repaired. the vin was included in nhtsa recall campaign number; 19v813000 (electrical system). the manufacturer was made aware of the failure and informed the contact part was not available for the repair. the part needed for the repair will become available within a year and was provided case number. the failure mileage was approximately 100,000. vin tool confirmed part not available. aw

Engine stalled while in motion on us highway 101 on 11/7/19; fortunately no crash occurred. we took into mechanic at jeep santa maria; they had it all week from 11/8/19 to 11/15/19 and said it was fine. it appears this was caused by a faulty part that was installed pursuant to a previous recall that fca has been investigating since 2018. we are anxious to have this open nhtsa campaign number: 19v813000 resolved asap.

Just recently bought the car with 50,000 miles on it car is in good condition but only a month after i purchased it a light saying “ service 4wd” has popped up on my dash and ive taken it to several dealers and they say its needs a new transfer case and is a common problem with these cars. if it is a common problem then why has there not been a recall on it, it is pretty ridiculous as much as people pay for a car and the problems that go wrong with it and the manufacturer cant even fix there own problems on the cars that built! there should be a recall for this problem as it is not a cheap fix and is obviously a problem with the manufacturing when the car was built. i am disgusted with how shitty and unreliable cars are now a days, something needs to be done!

2012 grand cherokee v6. transmission randomly slips to neutral while still in drive without warning. mostly while stopped for light or sign. shifting to neutral and back to get it into drive again. no signs of shifting, sounds, lurching, bumps or grinding. smooth as can be, only way i can tell is the car accelerates. repair shop cannot find a problem.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact stated was unable to start the vehicle after several attempts. there were several warning lights illuminated while attempting to start the vehicle. after several more attempts, the vehicle started and was taken to jones junction dealer, located at 1508 bel air rd, bel air, md 21014, where it was confirmed that the recall parts were not available. the service technician replaced the battery. the failure recurred and the fuel pump was replaced at the same dealer. the manufacturer was not made aware of the issue. the contact was concerned about the part not being available and was told to call the manufacturer at: 800-853-1403. the failure mileage was approximately 125,000. vin tool confirms parts not available.

2012 jeep grand cherokee. consumer writes in regards to fuel pump relay safety recall. *ld the consumer stated win module was inoperable at times. the consumer requested to be reimbursed for the failure. *js

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at any speed, the vehicle shut down without warning. the vehicle restarted after a while. the failure recurred several times. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the vehicle was taken to the bayird dodge chrysler jeep ram dealer (870-222-0186, located at 3910 e main st, blytheville, ar 72315) ) and it was confirmed that the parts were not available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 75,000. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at 60 mph on the freeway, the vehicle stalled. the contact managed to veer to the shoulder of the road and attempted to turn the vehicle off and back on which failed for about 2 hours. aaa was contacted and manually started the vehicle. the vehicle was towed to an independent mechanic who diagnosed that the fuel pump relay failed and needed to be replaced. however, the parts to do the repair was not available as well as the remedy. the dealer adams chrysler dodge jeep ram located at 1797 west st, annapolis, md 21401; (410) 263-2341 was contacted and confirmed no remedy for the recall repair was available. the vehicle was not repaired however, the failure recurred multiple times intermittently. the contact mentioned nhtsa campaign number: 19v813000 (electrical system) as a possible solution to the failure. the manufacturer was not made aware of the failure. the failure mileage was approximately 145,000.

Tl* the contact owns 2012 jeep grand cherokee. the contact received notification of nhtsa campaign number: 19v813000 (electrical system). the contact called the glenn e thomas dodge chrysler jeep dealer (562-426-511, located at2100 spring st, signal hill, ca 90755) and it was confirmed that the parts were not available. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Starter or gas pump it doesnt work properly

I have had a problem with my car stalling randomly since the day i bought it brand new off the lot. i have been complaining to the dealership for 8 years now and they have never once offered to fix it. they kept telling me nothing was wrong with my car. the last time i took my car in for randomly stalling (while on the freeway), my warrenty has just expired and then they told me i had to replace my entire fuel pump system. now a few weeks ago i received a recall about my fuel pump system saying do not drive your vehicle beaucse its unsafe. the manufacture has told me they will not supply me with a rental car, public transportation pass nor will they reimburse me for rideshare services. i have had nothing be problem after problem with this car i bought brand new off the lot. now they are telling me not to drive it until its fixed but cant tell me when they can fix it. this is absurd. my dash board in my car also was defective (the leather covering it shrunk and peeled up). the manufacture told me it was "cosmetic" and they would not cover it so after years of complaining, i finally just paid for a whole new dash board myself out of my own pocket. now they just sent me a recall for this part and i've already paid for it. how can you help?

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle was previously repaired under nhtsa campaign number: 19v813000 (electrical system) however, the fuel pump became inoperable due to silicone contamination. the contact stated that the vehicle was inoperable. stevens creek chrysler jeep dodge ram located at 4100 stevens creek blvd, san jose, ca 95129 (408) 248-1800, was contacted and informed of the failure. the contact was informed that the part to fix the vehicle was on back order. the vehicle was not repaired. the approximate failure mileage was 35,000. *bf*jb

The engine unexpectedly stops running when slowing to a stop. started a few months ago but now is happening almost daily. the vehicle is dangerous at this point as there have been a few close calls in traffic when this happens. the dealer says jeep is working on it but there is no solution. it's been months with "no solution". this is dangerous! there's going to be an accident. surely jeep can come up with something to resolve this before someone dies.

While in motion, smoke started coming out of the front part of the roof inside the vehicle. after a couple of minutes, the passenger side visor began melting of its hinge until it fell off, then a flame began to come out of the hole where the sun visor is attached. this occurred even after visors were changed due to previous recall.*jb

My jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. my family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!! when the jeep stalled i drove into a ditch unable to over power the all of a sudden tight steering and now i have suspension problems!

The leather dashboard starting to buckle about 2 years ago and has multiple buckles across the dashboard. it has begun to roll up on the edges of the dashmboard along the front windshield. this is making it difficult to have full view of the road.

Passenger airbag indicator light turns on and off at random times while vehicle is driven or parked. sometimes it repeatedly turns on and off in a few minutes. it will happen if someone is in the passenger seat or not.

Recall notice v-62 since 11/01/2019 fuel pump relay if bad car will stop cause a crash

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice for nhtsa campaign number: 19v813000 (electrical system). while driving various speeds, braking, or making turns, the vehicle stalled. there were no warning indicators illuminated. the vehicle was taken to len stoler chrysler dodge jeep ram (1001 baltimore blvd, westminster, md 21157, (410) 876-8800) and heritage chrysler dodge jeep ram owings mills (11212 reisterstown rd, owings mills, md 21117, (866) 771-8050), but was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 75,000.

My grand cherokee has stalled several dozen times over the past few years and the dealer can't fix it. the car stalls when slowing to a stop or turning through an intersection but we can't duplicate the problem at the service center. the dealer kept the car for nearly a month trying to duplicate the problem but could not, but i have kept records over the past year of all stalls and the conditions and the only condition that remains constant is that i am quickly braking from 40 mph or faster or i am braking while turning. initially it only occurred while turning left, but now it occurs while turning right and while braking quickly while going straight. i have been in several near misses due to losing power steering and brakes and i am to the point to where i can't allow anyone but me to drive the car due to the safety factor. twice i almost hit a car while turning and once a big rig almost hit me in the side as the car stalled mid-intersection of a six lane highway. the car is still under chrysler's warranty, and as noted, the dealer has tried to fix the problem, but has failed time after time. the problem has occurred dozens of times but the latest time was today, at which point i decided to submit this complaint. although i can't duplicate the problem on demand, there are 3locations where it most often occurs, and it most often occurs in the morning. the first location is about 2.5 miles from my house, and the other two are 5 miles each from my house. two of the three locations are at intersections with red lights, while the third is simply the location of where i work where it has stalled multiple times while just turning into the driveway. it also has stalled several times while coming home or just driving around or on vacation. dealer has replaced fuel pump relay, wiring, and some emission control parts.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 50 mph, gray smoke appeared under the hood. the manufacturer and dealer were not notified. the vehicle was not diagnosed or repaired. the approximate failure mileage was 50,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the engine stalled and all the indicators on the instrument panel illuminated. the contact was able to restart the vehicle and drive home. the contact received a recall notification for nhtsa campaign number: 19v813000 (fuel pump). the contact spoke with an unknown dealer and was informed to wait on the recall. the manufacturer was contacted and stated that the part was not available for the repair and advised the contact that they may need to replace the fuel pump; however, it may not correct the failure. the vehicle was not repaired. the failure mileage was not available. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. while driving various speeds, the vehicle randomly shut off. after restarting the engine, the vehicle operated normally. the vehicle was taken to bz motors (6801 west branch hwy, lewisburg, pa) where it was diagnosed that the fuel pump was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was not notified. the failure mileage was 100,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notification in the mail for nhtsa campaign number: 19v813000 (electrical system). the vehicle was not repaired. upon contacting nhtsa, the contact was informed that there was a recall on the vehicle; however, the parts were not available. the dealer and manufacturer were not notified. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the vehicle failed to stop when the brake pedal was depressed. the contact applied the parking brake to stop the vehicle. there were no warning indicators illuminated. the vehicle was taken to jones junction chrysler dodge jeep ram (1510 bel air rd, bel air , md 21014, (410) 879-6400) where a test drive was completed. the dealer noticed failure with the brake pedal, but a failure code could not be found. the technician informed the contact to bring the vehicle back when the failure recurred. the vehicle was not repaired. prior to purchasing the vehicle, it was repaired per nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic); however, the recall repair did not correct the failure. the manufacturer was not made aware of the failure. the failure mileage was approximately 58,738.

Vehicle stalls while running at various speeds and at times will not start. the transmission periodically misses and makes hard knocking sound. started doing this 2017

Vehicle stalls without warning. vehicle is in motion, slowing to turn. usually on a right turn near beginning of turn. power assist steering and braking disabled. has happened approximately 10-12 times since purchased in february 2019. reported to dealership on march 5, 2019, at which time we were told it was a previous recall and they would order parts to redo recall. informed today that a new recall was issued, but no solution is ready. reporting for nhtsa records.*dt *tr

Tl* the contact owns a 2012 jeep grand cherokee. while driving various speeds, the vehicle suddenly stalled. the vehicle was taken to scranton dodge (1146 wyoming ave, scranton, pa), but was not diagnosed or repaired. the contact was informed that the parts for nhtsa campaign number: 19v813000 (fuel system) were not available. the manufacturer was not notified of the failure. the failure mileage was 96,000.*cw *tr

Altanater caught on fire while driving resulting in damages

Email 2 of 2 here are my proposed solutions: #1 corporate pays the dealership to fix the recall problem with the fuel pump relay issue now with the current parts they have and then the dealer will fix it again when you get the correct recall parts in. you as chrysler can sort it out with the dealer and i as the customer am not asked to pay for a recall. #2 if my car is not able to be repaired until the recall parts are available, then provide me with a loaner car until my car is repaired. i expect to be contacted by end of business day with your proposed resolution. [xxx] on dec 4, 2019, at 10:48 am, us customer care wrote:  [xxx]; here is your case [xxx]. thank you, fca customer service--doaa ref:_00dj01qsdf._5003zzc7yl:ref information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Email 1 of 2 attached is the email i sent to chrysler. please help. [xxx] from: [xxx] date: december 4, 2019 at 11:12:21 am est to: us customer care , [xxx] subject: [xxx] case number [xxx] [ ref:_00dj01qsdf._5003zzc7yl:ref ] recall 18v-813 recall info attached below my 2012 jeep grand cherokee vin# [xxx] was towed to route 46 jeep in little falls, nj 4 days ago on 11/30/19. my jeep stopped in the middle of the highway sat evening, i was not able to pull over to the shoulder, i was on a steep curve with cars flying by beeping at me. it was terrifying and is a serious safety issue. it was determined and diagnosed by the dealership that this is due to the current recall out. my car is not driveable until this recall is remedied and the dealership informed me that they do not have the parts to repair my truck. it is disgraceful that you would allow me as a customer to be put in this type of situation, not even offering me a loaner car. i have been having to pay to uber to work, to physical therapy and to breast cancer treatment. this fuel pump related recall was issued over a month ago. if you are unable to repair an active recall, then you need to find an alternate resolution for me as the customer. to make matters worse i’m told if i pay for my recall it can be repaired with existing defective parts until the recall parts become available and being told i can attempt to collect my money back from corporate. this is unacceptable. being that no one is able to provide me with resolution, here are my proposed solutions: information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

My jeep died on the middle of the highway on 11/30/19 during the evening. it is a serious safety concern as it stopped in the middle of the lane and the shoulder at a dangerous curve and cars were flying by beeping at me. i am very fortunate my jeep was not hit and i wasn’t hurt. i had it towed to route 46 jeep in little falls nj where they diagnosed the problem as part of the current fuel pump recall. they told me i would have to pay for the recall as it is a new recall. a customer is not responsible to pay for a recall. i need your help. i need my truck to get to work and breast cancer treatment. the dealer has had it for 3 days trying to “figure out” how to handle this situation. this is not acceptable. can you please intervene.

I had been experiencing problems with my car stalling while cranking or it would get hung up and cut right back off more than 3x numerous times so many i can’t count! i called mopar service number because the first fuel pump relay call and they did absolutely told me to go to a dealership and run diagnostics which is around $200 right off the bat! this was may of 2019 here it is nov and there is not a remedy yet or parts available! i should not have to pay and be reimbursed especially when i called way before now about the same problem as before!

Fuel pump relay failing after recall was reported as completed.

My jeep has been going into first gear on its on while in motion without me doing anything. it has been occurring for the last 2 years but is now happening with more frequency. it has usually happened after having been stopped at a stop sign or red light and after getting back into motion and up to speed but it has happened while driving without having recently stopped. i am usually in traffic and unable to pull over so i have been having to put it in neutral and then back into drive while in motion.

Nhtsa recall number: opens new window takes away from vin lookup section>19v-813recall date: november 14, 2019. i had numerous instances this past year where the vehicle stalled unexpectantly and then would not start. had to have it towed to the dealer and they replaced the fuel relay but i had to pay for the service. i was told that this was the second time that the fuel relay had been replaced on my vehicle. can i get my money back? is this new recall a permanent fix or will i have to replace the part again within a year or two?

Sound coming from steering column when turning. dealer diagnostic identified a failing steering rack and pinions. need to replace.

Chrysler made a recall on the fuel pump relay on nov 14, 2019. on nov 18, 2019 my vehicle completely stopped in the middle of the street and did so numerous time during the week. luckily, i was never on the highway went it happened. i called chrysler they informed me it was one of the vehicles in the recall, however they did not have a solution at the moment and i had to wait until jan 2020. i could not drive a vehicle in that condition, so i took it to my mechanic. i called chrysler to inform them of this and they said to just submit the proof of the service. however, when i did submit the proof they declined it stating chrysler had not updated the recall and there were no parts. i should get reimbursed for the recall.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 55 mph, the vehicle started to jerk and lost power seconds later. the contact had to release the accelerator pedal in order for the vehicle to return to normal. in addition, the check engine warning indicator was illuminated. the vehicle was taken to mitchell chrysler dodge ram (416 hopmeadow st, simsbury, ct 06070, (860) 408-6005) where it was test driven and the spark plugs for the cylinder were replaced. the failure recurred multiple times. the vehicle was taken to an independent mechanic where it was determined that the lifter and camshaft failed and needed to be replaced. the manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. the contact was advised to file a complaint with nhtsa. the failure mileage was approximately 167,000.

The 2012 jeep grand cherokee overland i purchased two years ago has started to completely stall while driving causing the power steering to not function as well as the brakes. this engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or accelerating) but there are no warning lights that appear on the dash. all electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. the first incident was (easter) 28 april 2019. the car shut off around 10 miles per hour as i made a left turn crossing the incoming lane into a parking lot. luckily there was no car coming or a serious accident would have resulted. the frequency of these types of stalls have become greater. they are happening at least once a week without any type of warning. the most recent incident was november 7th 2019. this vehicle was released from the dealership on november 1st, 2019. the vehicle has been taken to the dealership multiple times to find the problem as well as maintenance. nothing has been found that would cause this. the dealership says the vehicle is perfectly fine. as simple test drive will not be able to find the problem.this is the same concern as fca recall t59 and nhtsa recall # 17v-572.

While slowing down to make sharp turns the vehicle will spontaneously shut off causing the power steering and breaking to not work. there are no error codes that come up and the radio and air/heat continue to work. the only reason you know the car shut off is because the breaks and power steering won’t work. this has happened multiple times but you can never recreate the problem on cue. it just happens randomly without warning. this has happened both coming off the highway ramp around a turn and on a normal back road street going around a turn. the last time this happened was 11-13-2019

When i press the push start and the brake, the engine will stall and not turn over. it has happened multiple times in the 4 years i've had it. the last time i tried to start it, it would not crank. i used jumper cables to try and revive the battery. doing this reverted power back to my vehicle, yet it would still not turn over. i then had to put the keyfob into the ignition and try it manually. still nothing worked and my car will not turn over and start. it makes one click, and then nothing.

Tl* the contact owns a 2012 jeep grand cherokee. the contact received a recall notice per nhtsa campaign number: 15v115000 (electrical system). the contact took the vehicle to dewey dodge chrysler jeep (3175 se delaware ave, ankeny, ia 50021, (855) 367-0915) where the recall remedy was performed. when the contact's wife attempted to start the vehicle, it would not crank or start without warning. the contact mentioned that the failure had not occurred prior to the failure. the contact had the vehicle towed to the same dealer where a diagnostic was performed. the dealer initially stated that the vehicle would not start. the dealer installed two new relays on the vehicle, which allowed the vehicle to restart. the contact stated that the failure continued to occur a month after the vehicle was serviced. the contact stated that the vehicle would crank, but not start. there were no warning indicators illuminated. the manufacturer was not notified of the failures. the vehicle was not repaired. the failure mileage was 24,922. *js

I was driving on the highway and their was a tractor trailer traveling at a slow rate of speed. i preceded to pass it on a two lane road. as i passed the tractor trailer my now flashing check engine light came on and the my vehicle started to shake, so i pulled off the road immediately. my vehicle had about 100000 miles on it and had ran great up until this point. i had it towed to the local authorized jeep dealership. they let me know that my lifters and cam was damaged and needed to be replaced in which was a $4000 job!

Vehicle will not start despite having good battery, good starter, good plugs, and good fuel pump. this has happened before related to faulty oil pressure relay and faulty tipm.

It was raining i had to start breaking was getting close to a red light, could not stop and crashed into another car and totaled mine and injured me.

Drivers seat headrest popped forward to the extend position while sitting in car at a store parking lot . engine and all electrical items turned off. this is only suppose to happen when the airbags are set off. these headrest cost from 400 to 700 dollars

There was a recall for the fuel pump relay back in 2015. mine was replaced in april of 2016 then again in 2017, 2018, and now once again needs to be replaced. i have paid for a new one and labor and its still faulty and happens about a year later every time.

Power steering lines leaked at 80k ( january 2019 dealer repaired ) now 7 months later (august 2019) both lines are leaking again.. it's going in on the 19th for repair but someone told me their is a huge fire hazard with this fluid leaking and has caused major car fires and steering failure. is there or was there a recall at some point with the 2012 grand cherokee to fix this issue permanently ?i bought this truck in 2017 so i'm unaware of a recall about the power steering issues. my jeep was serviced at lagers of mankato mn ..

Transmission cooler/condenser leak causes loss of tranmission fluid but you can't check the fluid level because there is a tamper proof cap on the transmission fluid level dip stick. transmission got hot, truck slipped gears and loss of forward momentum control. this should be a recalled item but is not.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that there was a leak in the transmission cooler and an unknown warning indicator illuminated. the vehicle was taken to teterboro chrysler jeep dodge ram (located at 469 us-46, little ferry, nj 07643) where it was determined that there was no recall. the manufacturer was made aware of the failure and provided case number: 59534039. the vehicle was not repaired. the failure mileage was approximately 95,000.

I was driving on the highway on 7/21/19 and my 2012 jeep grand cherokee's engine seized. the car had to be towed and now jeep has a 2 month waiting list for the hemi motor (which apparently this is a known problem for - that is why the waiting list is so long). it will be over $8000 to fix and i still owe on the loan for the car that i have had less than 3 years. if hemi motors are a problem, jeep should make them with v6 not the hemi v8 motors. there is no recall for this as of now. i am stuck without a vehicle to get to work and a large loan for a useless jeep that i can't drive. it has 90,000 miles on it. why is jeep allowed to continue to make these if they are such issues. why is there not a recall on hemi engines in jeeps? then when you try to call jeep corporate they claim they return calls once a week (which they don't) and the customer service reps told me "thing happen". this is a terrible way of doing business and as a jeep owner for many many years i will never buy a jeep again. hopefully this happens enough that they will need to do a recall and i can recoup some of my money back.

Jeep turns off and won’t turn on for hours then it trued on

I bought the car in a different state and ever since i bought it i've had fuel pump symptoms. car stops getting fuel to it and wants to shut off. now it won't shift gears without shutting off, it isn't getting any fuel to it at all even though there is fuel in the gas tank. i went to get gas because my gas light came on. i shut my car off to pump gas. when i was finished i went to turn my car back on and it sputtered and shook and didn't want to stay on. i tried to put it in drive and move away from the gas pump and it wouldn't hardly move. it was real jumpy (kind of like a car out of gas) i wound up having to get it towed home. me and my fiancÉ looked up possible problems and found that my model of jeep had recalls for faulty wiring for the fuel pump fuse and i want to know if there's something i can do to resolve my problem. i haven't even had my car for 6 months yet.

After failing inspection it was in shop 6 weeks for repair but was not repaired! it misses more than ever, most often during idle & has difficulty starting at times & you can smell gas sometimes making me fear it will catch fire.

Transmission fluid leak coming from a/c condenser/transmission cooler. significant leakage leading to poor transmission performance such as slippage and vehicle jerking on acceleration or deceleration. also jerks when putting into gear from park.

The catalytic converter went bad 6 months after i purchased the vehicle as i was driving on the hwy the check engine light came on i took it back to jeep they told me $2300 to fix it. and i had just purchased the vehicle 6 months prior

I have less than 76k miles on my jeep. i have been the only owner, taking exceptional care of my jeep, always getting oil changes on time and maintenance with very few city miles on my jeep and i am having to pay 10k for a new motor and camshaft.

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 40 mph, the power steering failed and the steering wheel became very difficult to turn in either direction. upon inspection, the owner discovered that the power steering fluid leaked from the power steering pump. one step auto chrysler of fort walton (541 mary esther cut off, fort walton beach, fl) was notified of the failure. the manufacturer was not notified. the vin was not available. the failure mileage was 120,000.

Tl* the contact owns a 2012 jeep grand cherokee. while driving, the engine shut off without warning. the contact was able to guide the vehicle to the shoulder. the vehicle was taken to yark chrysler jeep dodge ram fiat (6019 central ave, toledo, oh 43615, (419) 877-7712) where it was diagnosed that the spark plugs needed to be replaced at 95,000 miles. the failure recurred, but the contact had not been able to reach the dealer again. the contact researched the failure and found that the totally integrated power module failed. the vehicle was not included in a recall. the failure mileage was 97,000.

I recently purchased this vehicle and it completely shuts off unexpectedly. when it does it affects both the braking and the steering. the first time i was stopped at a light and was an easy fix but the 2nd time i was getting off an exit around 50 mph. i have young children and now i am scared to drive them around in it. i know in not the only one this is happens, there's complaints all over the internet. there should be a recall before someone dies.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the check engine warning indicator illuminated. the vehicle was taken to chrysler dodge jeep ram and dover dodge chrysler jeep ram (396 us-46, rockaway, nj 07866, (973) 366-7000) where it was diagnosed that the body throttle control and wire harness needed to be replaced. the vehicle was repaired, but the failure recurred. the manufacturer was not contacted. the failure mileage was 77,600. the vin was not available. *bf*jb

There has been a sporadic issue when trying to start my vehicle where it’ll make an attempt to turn over and get started but it’s getting stuck as if it’s maybe not catching the correct amount of fuel. i’ve also experienced seat belt issues with my seat belt light on and beeping as if it’s not on but it would already be properly buckled in. i also had an issue with my engine cooling system that was cause some sort of leak

On sept 21, 2019, jeep's tipm failed causing hatch to open without notice, and lights and turn signals to blink without activation. we had it replaced and paid for the repair even though tipms have been recalled due to fuel issues. this replacement tipm failed again, causing turn signal to fail and not operate. this "bad" tipm was replaced again on oct 10, 2019. problems occurred when vehicle was in operation. *dt*jb

The alternator burned out, burning out also the starter, the wiring harness and the computer. this seems similar to the recall ordered for smaller jeep engines, by our p60/nhtsa 14v-634 recall. i was driving the car when the battery light came on. the car remained in operation. i drove it to a repair shop which found the issues. when i got to the shop, i could smell a burning odor. date of 9/1/2019 approximate.

When the car is stationary it will not start when the button is pushed. the car shudders and the computer freezes. it can only start when the key is used in place of the push button. it seems as if the starter is not relaying to the fuel pump. this car underwent a big recall in march of 2017. the fuel pump, fuse box, battery and alternator were replaced. it was at the dealers for three weeks. the jeep broke down and had smoke coming from under the hood. unfortunately, we received the recall notice three days after the problem occurred, so we had taken it to our mechanic. then we had to have an additional tow to the dealership. (recall r09)

Tl* the contact owns a 2012 jeep grand cherokee. while driving 35 mph, the transmission unintentionally switched into neutral. the contact mentioned that the accelerator pedal was depressed, but the vehicle failed to accelerate. the contact stated that she moved the gear shifter into neutral and back into drive. the vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was approximately 52,000.

I was pulling into a parking spot and transitioning the vehicle to park when the vehicle accelerated. i had my foot pressed firmly on the brake but it did not stop and it went up and over a parking barrier into another parked vehicle.

In 2016, my 2012 jeep grand cherokee laredo had about 38k miles when i found out that my vehicles rack and pinion had a "minor leak" that they service center recommended i "keep an eye on." this was something i really needed to save for because it would cost $3000 to repair and i had just purchased the vehicle! less than a week later i was in an accident because i lost power steering while driving with my family. this forced me to replace the rack and pinion as well as further damage. this is pretty unusual for a car with mileage that low. additionally, it is ridiculous that this issue hasn't been a sufficient impetus for investigation considering how ubiquitous that exact claim is among jgcl owners. these common claims suggest that the issue isnt caused by the driver, but is in fact, a manufacturers defect. appropriately, the manufacturer is obligated to remedy this defect.. the consumer stated the alternator failed and caused a fire. the consumer requested to be reimbursed for the repairs as the vehicle exhibited the failure described in a recall. *js *js*dt*jb

I have two major issues. the first being that the leather on my dash has completely shriveled up into weird bumps and looks horrible. i’m not sure what would of caused it because it is something that i have never seen before. the second thing is that my back right suspension is messed up. the back left side of my jeep sags when i put it in park and as it lowers into park level.

When driving on the interstate at normal speed, the vehicle jumped out of gear and into neutral while in the passing lane. with no power i almost had a car rear end me before i could put on my flashers and pull over. when i pulled over and restarted the vehicle, it acted normal for a while. before arriving home the vehicle did the same thing again. i took the vehicle to a repair shop and was told that the transmission oil cooler had started leaking and the vehicle was low in transmission fluid. however, with this vehicle there is no way to check the transmission fluid level and there was not a lot of fluid leakage found where car is normally parked. this needs to be recalled before someone gets injured!

My car was services on a fuel pump safety issues;;;now im experiencing the same issues...this is a major issue...this can cause my life and other on the road...if my car keeps shutting off while driving...i contacted the dealer...i was told i didnt have any warranty after was replaced it accordding too them. ..? thankful no accidents but my car shutt it off.what are my options now???

Tl* the contact owns a 2012 jeep grand cherokee. while driving 70 mph, the battery warning indicator illuminated, a chime was heard, and the vehicle stalled. the contact stated that the windows activated independently and the sun roof also started to operate independently. the contact stated that other electrical components became inoperable, the air conditioning stopped working, and the interior lighting flickered. the vehicle was towed to an independent mechanic where it was diagnosed that the alternator and battery failed. the failure caused a minor fire. the dealer was not contacted. the vehicle was previously repaired per nhtsa campaign number: 17v435000 (electrical system). the manufacturer was contacted. the approximate failure mileage was 93,200.*dt *tr *dt*dt*jb

Vehicle shuts off within minutes of starting while stationary

Tl* the contact owns a 2012 jeep grand cherokee. while operating the vehicle, the air bag indicator remained illuminated. the cause of the failure was not determined. myrtle beach jeep (785 jason blvd, myrtle beach, sc) and the manufacturer were notified of the failure. the manufacturer provided case number: 64613871. the failure mileage was 116,000.

Warning lights on dash randomly come on and off. back hatch randomly opens without activation. happens when vehicle is stationary and moving.

The car has shut off three times and on the third time i was driving about 40 mph and almost lost control. very dangerous lucky i was exiting the expressway. *dt consumer stated engine light was on, had it checked and it was a o2 censor #2.*jb

Having issues with gear shifting and the major complaint is the vehicle completely shuts down without warning and i have had vehicle in multiple times for the same issue and no answers. this happens as vehicle is moving and you have to pull over with no power no steering nothing. scary deal. this has been going on for years

At various times, when car is cranked and put into drive, the automatic transmission gets stuck in gear and gears do not change automatically. very little power when trying to drive from being stopped. however when car is turned off and cranked back up it sometimes resets the issue electronically.

Ticking sound from passenger side exhaust header when cold . possible gasket or header crack

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the rear windshield wiper was inoperable. the vehicle was taken to savage 61 chrysler dodge jeep ram located at 4645 pottsville pike, reading, pa 19605, (855) 821-8752, to be diagnosed. the contact was informed that the windshield wiper motor was defective and also that tipm (totally integrated power module) was the cause of the failure. the vehicle was not repaired. the contact was informed that the part was $1200-$1300 parts and labor. the manufacturer was not contacted or made aware of the failure. the approximate failure mileage was 68,000.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that while driving at approximately 45 mph, the check engine warning light illuminated and the vehicle stalled. the contact was unable to restart the vehicle. the vehicle was towed to athens dodge chrysler jeep ram (4145 atlanta hwy, athens, ga 30606, (706) 549-7555) to be diagnosed. the contact was informed that the transmission cooler, atf (automatic transmission fluid) needed to be replaced, there were multiple cylinder misfire, camshaft position sensor and the spark plugs needed to be replaced. the vehicle was repaired however, the failure recurred. the contact stated that the failure recurred four times. the manufacturer was contacted but no further assistance was provided. the failure mileage was 38,705. the vin was not available.

Tipm failures, ipm systems failure, pcm multiple failures and back order on steering wheel module... dealer can't fix it

Mientras guiaba normal no sucedia nada, al dar una curva cerrada se trancÓ el guia inmediatamente y le eche lÍquido de power steering y nada de que se arreglara. leyendo un internet vi que esas guaguas tenian ese defecto y algunos modelos tenian recall en la power steering pump pero al poner mi vin no salio nada. quisiera q revisaran. cuando le ponen la maquina para verificar no marca nada, no son los fusibles.

When getting off the expressway or highway my truck cuts off when i exit for my stop no power or control of the power steering.

Push button start does not work. fuel pump is not working properly to allow the vehicle to start. the vehicle has stalled out on a freeway. will not start while stationary. i have to tap the fuel pump in order to start the vehicle

Periodically, the vehicle stalls immediately after starting. i then have to keep pushing the start/run button until the car switches to off and then try to restart the car again. this goes on 5 or 6 times until it stays running. i have tried versions of pumping the gas (before and during). it still stalls. i am using today's date, but this has been going on for months.

Driving from the gas station to the highway when the rear air suspension failed to shut off and overinflated causing the forward mounts on the rear subframe to be ripped out of the body of the car which cause the subframe to crash into the exhaust, transfer case, and drive shaft which immobilized the vehicle. no injuries occurred luckily as the vehicle had not made it to the highway when the failure occurred.

The driver side active headrest deployed unprovoked. the vehicle was not moving or on when the headrest deployed, it was stationary and parked in a driveway. there was no warning that the event took place or any notification from the vehicle message system.

Dashboard delaminating, leather seat ripping under normal ware with lots of maintenance. the leather used in the dashboard is separating from the dashboard itself and causing a wrinkle effect, where as the leather seat just ripped even though its cleaned and conditioned at least 4 times a year

While in motion at any rate of speed, vehicle will loose power to accelerate (all internal electronics are still active, however, the vehicle stalls). this has happened multiple times resulting in near crashes due to inability to accelerate to pull over. fuel pump replaced recently in 2018, including a transmission fluid change. multiple codes are being thrown which are broad spectrum and unable to be determined. i own this vehicle and require it for work transportation, including the transportation of children. i am terrified that it will happen again and i cannot get over in time to avoid being rear ended or worse. the date selected below is the first time this incident has occurred and continues to happen more than twice a week

Tl* the contact owns a 2012 jeep grand cherokee. while the vehicle was parked, the contact was unable to start the vehicle with the main key fob. the contact stated that the spare key fob had to be used. also, while driving unknown speeds, the vehicle started to stall. the vehicle was taken to scranton dodge chrysler jeep ram (located at 1146 wyoming ave, scranton, pa 18509, (570) 344-1261) where it was diagnosed that the key fob needed to be replaced. the part was replaced in december of 2018, but the failure recurred. the vehicle was taken to an independent mechanic who diagnosed that the receiver needed to be replaced. the manufacturer was not notified. the failure mileage was not provided.

Grand cherokee recall jeep failed to make us aware of an alternator recall. my husband broke down on the side of the road (nearly killed mind you.) we had our car towed to our mechanic. mechanic fixed the vehicle, and mentioned to us that the part had actually been recalled, again this was the first that we were made aware of this. we contacted jeep and put in a claim. jeep, five months later, told us that we are only eligible for half of what we spent on the repair, because our mechanic was only 1.6 miles away from a jeep dealer. why would i go to a jeep dealer to pay a premium not knowing the issue was actually because jeeps neglect to inform us of the recall? half the reimbursement, does not even cover the cost for the tow.

Braking from ~35mph to make a right turn at traffic lights the car just stalls without any indication of issue. no power steering or brakes. all electronics still functional. coast to to a stop at the side of the road, fighting the heavy steering to avoid cars in the on coming lane, place in park press brake pedal and hit start button, and the car starts right up. drive to dealership (prime jeep in saco, maine). steering module clock spring was replaced last year (august 2018) as the supposed cause for this exact stalling problem that was happening last year.

We loaded up to go to the desert (clear summer day with temperatures near 80 degrees fahrenheit), stopped to get gas and ice (jeep was running the entire time) and once we got on the way there, the battery light came on, then an odd sound was heard then whitish electrical smelling smoke started pouring out of the engine compartment, this happened within 8 - 10 seconds total). i grabbed my extinguisher and popped the hood and saw that the smoke appeared to be coming from around the alternator and steam was everywhere. i also noticed that the motor was overheated (but no temperature light and no fans were turning). we turned around and made it the 3 blocks back to the house when the jeep died and without power steering and brakes we almost collided with a parked car. we parked it in the middle of the street to cool off and to obtain assistance to push it into my garage. it was found that my alternator had a diode that shorted to ground. please actually read the following: there are at least 38 other complaints concerning the same chain of events on nhtsa website. alt shorts, destroys the battery, and tipm/pcm. fca refuses to expand 1 of 3 open recalls to include my make/model and many others. nhtsa refuses to actually hold jeep/fca accountable. check p60-14v634 (alternator had bad diodes and shorted to ground) expanded multiple times, t36-17v435 (alternator had bad diodes and shorted to ground)expanded multiple times, t75-17v741 (alternator had bad diodes and shorted to ground). the data in nhtsa data shows that from years 2007 to 2018, fca us, llc models badged 2012 had the highest percent of total recalls of any year owning 18% of the 24,053,941 total recalls fca family had. how does this not flag the nhtsa to fight for us? the nhtsa fined fca 120,000,000 for their addmitted unefectual recall process. i have so much more data. sad.

Transmission fluid leak coming from a/c condenser/transmission cooler. significant leakage occurring leading to problematic transmission performance such as slippage and vehicle jerking on acceleration or deceleration. it appears this is a known issue with these models of jeep grand cherokee and this type of component failure should not be considered normal wear and tear. this should be taken care of under a manufacturer recall of the problematic areas before serious issues arise.

Hello, i am the original owner of a garage kept 2012 jeep grand cherokee overland 5.7 with 73000 miles. on 1 april 2019 the power steering rack went bad. other jeeps have had the same problem, but no recall. the vehicle was moving and turning. this is not a good thing for such a high end jeep product. very costly repair. please advise. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

While driving down the road going 45 the engine has cut out and we have lost all power to the vehicle. we narrowly avoided an accident by pulling over and restarting the vehicle. the vehicle has done this three times and it doesn't seem to be during any specific time, or lengthy of travel. it has happened randomly.

Having issues starting the vehicle will attempt to start but will not turn over as if the fuel pump or relay is not kicking in. vehicle was parked attempted to start has an extended crank.

Tl* the contact owns a 2012 jeep grand cherokee. the contact heard an abnormal noise when the steering wheel was turned in either direction. the contact was concerned that the steering could seize without warning. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the dealer was not contacted. the failure mileage was not available.

Intermittently, when pushing push button ignition car attempts to start and immediately stalls. only will start again if running through push button with foot off the ignition to cycle through. battery in key fob replaced and intermittent issue continues. dealership confirmed no open recalls for jeep, however confirmed that fuel pump relay was replaced under recall prior to vehicle purchase. reading other recalls on nhtsa i see there was a large recall, with same symptoms, for this make and model of vehicle for external relay from tipm to fuel pump. dealership claims this recall does not show for my vin and cannot fix vehicle with recalled part even if i pay for it. they advised i replace tipm and fuel pump and maybe it will work. this is not acceptable.

Engine failure. it's currently at the shop and they're saying i need to rebuild or replace the engine. i have the 5.7l hemi with 76,000 miles on it.

An unintentional shifting of the transfer case the 4 wheel drive its on and cant take it off, all started with the vehicle been stationary.

Vehicle struggles to start when starter button engaged.

The first time my power steering when out i had stopped to do something. got back in my jeep and thought i had a flat because it was so hard to turn the wheel. got out to look and everything was fine. got back in, drove it around a neighborhood street and steering returned to normal. had a mechanic top off the power steering fluid and was fine for months. yesterday was leaving to got to the store and just before i got out onto a busy hwy the power steering stopped working. this time i could not budge it. i call my mechanic friend. by the time he got there the steering was normal again. he checked the level and was fine. if i had gotten out onto the hwy and this happened i would have been a sitting duck. this is a 2012 jeep grand cherokee with 80,000 miles on it.

My jeep has an ignition/starting problem. it will try to start but just keeps turning over. after 10 seconds it will stop then it will usually start after. online it says the timp could be the problem.

Tl* the contact owns a 2012 jeep grand cherokee. after the vehicle was driven for a short period of time and parked, the contact was unable to restart the vehicle after several attempts. an independent mechanic performed a diagnostic test, but was unable to retrieve a fault code. the contact was informed that the totally integrated power module needed to be replaced. the vehicle was not repaired. the vehicle was previously repaired per nhtsa campaign number: 15v115000 (electrical system). the manufacturer and dealer were not notified of the failure. the approximate failure mileage was 77,000. *bf *as

Tl* the contact owns a 2012 jeep grand cherokee. while the vehicle was at a stop, an abnormal noise was heard from the rear of the vehicle. the vehicle was towed to rochester hills chrysler jeep dodge ram (1301 s rochester rd, rochester hills, mi 48307, (248) 652-9650) where it was diagnosed that the floorboard needed to be replaced and the front pipe nuts both pulled out of the rear cross member, which needed to be repaired. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 120,000.

My air bag light randomly lights up and goes away and sometimes it chimes when it pops up and sometimes it doesn't. here recently, it has decided to stay on. there is no code if it is scanned. i definitely think this should be a recall because if i was to accidentally wreck, i don't know if they would actually work or not as much as the light comes and goes.

I have had multiple lights pop up on my dash, usually after it rains, but once for no reason. i will be driving anywhere from 20-65mph and the lights will just pop up. (abs, brake, and traction control lights) once i turn my jeep off and back on, it disappears. but when the lights are shown, my jeep drives a little differently.

My acc sensor will not connect therefore my cruise control does not work, leaving useless buttons on my steering wheel. we have no idea what is wrong with the whole system. took it to the dealership and while they were doing recall work, they checked it. said i would have to buy the $2,000+ acc unit and then it would probably be $1,000+ labor and then however much if they have to replace wires or anything else. i just want my cruise to work, i don't care if the distance part works. warranty would not cover it and i'm sure i no longer have any factory warranty left on my vehicle.

My vehicle has decided to start bogging around 35mph. it has continually done this for a week and has decided to start driving horrible. it does not drive like it has been. we are going to check what the problem might be sunday (7/7/2019) and attempt to fix. my jeep is no longer covered under warranty.

My engine light has decided to light up in my jeep randomly one day after starting it. after scanning it, it shows code p0522. the research i have done has shown it usually shows the oil light when it is that code. so as a result, i have had my oil changed again and i have ordered a oil pressure sensor/sender hoping that will fix all my problems which will be installed next sunday (7/7/2019). i also had to change the water pump because it had a crack in it, the thermostat just for precautionary measures, and the belt because it had a tear in it about half the size of the width. all of this to try to figure out the problem with the engine light and the scanner showing the code p0522. so we will see if that actually fixes the problem.

Electrical stability control does not work properly it sways from and rear. mainly when it rains. electrical system a problem between signal lights and the radio, when the signals are use the radio goes off??? lift suspension system operate by itself, up and down on his own, and that problem prevents for the suv to be aligned; also there is a shaking on steering wheel when above 55mph. i don?t know if this unit was taken for service on any other subject like; air bags, steering components, front suspension or any other campaign of recalls. i?m the third owner and have to find out the hard way. sincerely [xxx] usa. retired information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc *tr

My jeep was driving just find until a couple days ago. i heard a gnarly pop and pssssssstttttt noise from the right front of my car. luckily i just pulled into my dads driveway, since i thought my tire popped and was hissing air out. i get out to find that my front air suspension, on both sides, was done for... it is currently in the shop and awaiting inspection. i read that this has happened to many jeep gc owners which is ridiculous, and jeep/mopar should look into this further! hopefully the repairs don't cost me an arm and leg, because i am fresh out...

Takata recall tipm corrosion/failure. to date, multiple fuses have blown resulting in system failure and needed replacing. i was advised due to the substantial amount of corrosion in the tipm module, the result may lead to system wide short and possible failure of all electronic systems.

Car is not maintaining power after starting. i have seen recalls for the car but jeep is denyong the claim

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the entire dashboard was peeling, bubbling, and coming apart. the vehicle was taken to dishman dodge ram chrysler jeep (7700 e sprague ave, spokane valley, wa 99212, (509) 924-3250). the dealer stated that the failure was not covered under warranty because the mileage exceeded 75,000. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and a complaint was filed. the contact was advised to take the vehicle to a dealer. no further assistance was offered. the approximate failure mileage was 75,000.

Vehicle would crank my not start. this was an intermittent problem. on june 8, 2019, the vehicle failed and required to be towed to a service station. the problem was diagnosed as a failure of the total integrated power module (tipm).

Tl* the contact owns a 2012 jeep grand cherokee. while driving 55 mph, the vehicle stalled without warning. the contact was able to restart the vehicle after ten minutes while in traffic and drove home. the following day, the vehicle failed to start and was towed to tate dodge chrysler jeep ram (located at 2903, 7429 ritchie hwy, glen burnie, md 21061, (410) 766-2560) where it was diagnosed that the fuel pump relay failed and needed to be replaced. the vehicle was not repaired. the contact also stated that the same failure occurred previously and the vehicle was towed to her residence. the manufacturer was not notified of the failures. the approximate failure mileage was 97,000.

I have taken my jeep in to the dealership three times for an issue with regards to the engine cranking but not starting. the dealership has replaced the key fob and it is still not acting right. today june 3, 2019 will make the fourth time taking my truck in for the same problem.

I was driving my jeep on the highway at 55 mph and traffic slowed down. i went to brake to slow down and my vehicle didn’t slow. it felt as if my brake pedal went all the way to the floor and i attempted to move into the other lane, but my jeep hit the car in front of me and suffered $9,000 worth of damage. i also was injured requiring surgery on my foot that was on the brake pedal. *dt *dt consumer stated car is repaired.*jb *dt consumer stated i have the invoice, however from my understanding they did not do anything with the brakes. i still feel there was/is an issue with them. i can forward the invoice if needed, but it does not mention the brakes. i did ask the shop and my insurance to have the brakes checked. my father in law picked up the car for me and said that the shop told him the brakes were fine. consumer did not have issues before with brake system.*jb parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb *dt*jb

Engine stalls for no reason under braking and deceleration. happens more often when braking and turning. loss of power steering when it happens. does not happen frequently , more often in the cold when the car has been started. cant replicate it when car is hot. dangerous when it has happened on exit ramps as car has to be controlled with no power steering and car has to come to a complete stop, put in park where it has always restarted. people behind me not happy when stopping on exit ramps. have brought to dealer after it has happened and the car has not thrown any codes. there is not real pattern to this stalling, but, having to stop the car to restart it posses a danger of getting rear ended. happens at speeds between 30 to 60. happens most frequently in rotaries (roundabouts) when slowing down to enter.

Tl* the contact owns a 2012 jeep grand cherokee. while driving 45 mph, the vehicle shook violently and the check engine indicator illuminated. the vehicle was taken to jacksonville chrysler dodge jeep ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (877) 677-5782) to be diagnosed, but the cause of the failure was not determined. the vehicle was not repaired and the failure recurred. the manufacturer was not made aware of the failure. the failure mileage was 85,000.

Engine stalls while driving without warning. this started in november 2018 and has happened 5 times since. have taken it to 3 different repair shops and still no resolution. there was a recall back in 2015 #15v-115 to fix the fuel pump relay which could cause this to happen. service was done per the recall. have an active case with jeep (fiat) but they have been no help and keep sending us the jeep dealer. diagnostics have been done 3 times to no avail. this is a significant safety issue as the vehicle dies while driving and the steering locks up as well as the brakes. each time this happens the vehicle is in motion going about 40mph. has happened while going straight and while turning. the radio stays on and no warning lights appear on the dashboard.

When the outside air temperature goes below 20 degrees f , i get a message that the air suspension needs serviced. the suspension bottoms out. it makes it unsafe to be on the road. when the outside air temperature warms up into the upper 20 degrees it starts working again. this has happened several times since i purchased this vehicle new in 2012.

Transmission cooler/ac condenser leak at tube joints

We were driving in the express highway pr 30, at a speed of 45 to 50 mph, in the direction of humacao towards caguas, we heard a loud noise at the back part of the vehicle (sound it as an impact). the vehicle started making a loud noise. we were able to control the vehicle and park in the area of stops for emergencies. when we inspect the vehicle we noticed that all the rear suspension was on the differential and the escape (muffle). the two structural supports on both sides of the rear suspension were broken. we called a crane and when we got to the flat bed we could see that the chassis had split on both sides of the vehicle. the structural basis of the crossmember in the chassis were broken. the force was so great that the crossmember broke the differential and the muffler. once we get off the crane, we see the damage, the structural 2 base in the chassis are broken and the crossmember is over the differential and muffler. the 2 base for the crossmember, on the chassis, collapse and the crossmember broke the differential and the muffler. the crossmember bushing in the back is blend too.

Red indicator light looking like a battery came on about 3 miles from destination. within another mile, other warning lights began to come on. wipers came on (yes, they came on, not off). then navigation screen went blank. next car lost all power while driving. suddenly lost steering, brakes, etc. even emergency flashers would not activate. smelled like something was burning. nearby repair shop stated the alternator had burned-up and killed the battery. repair shop replaced alternator and battery, but warning light came on again with smell of something once again burning within 2 miles of repair shop. returned vehicle to repair shop, but they are not capable of fixing some type of computer module. this vehicle had a safety recall (number t36). i received at least 2 notices from jeep (fca), but in each case was told parts were not available to resolve this safety recall (alternator diode thermal fatigue) [t36/nhtsa 17v-435]. i also brought the vehicle to jeff wyler jeep chrysler (southgate, ky) where i purchased the vehicle and they said parts were not available to resolve the problem. i was told they would notify me when parts become available, but never received any notification. now, the car suddenly lost all power while driving as described above. had this happened at night, on the highway, someone could easily have been killed. in summary, when vehicle came to a complete stop, without power, it was on a city street, and i was making a turn onto a smaller street with the hope of getting out of traffic.

Vehicle has said service air suspension numerous times. took to the dealer several times and the mechanic cant find anything wrong or replicate the issue. now car is stuck with the front suspension all the way at the bottom and the back is stuck in a higher position. hear air compressions in the back of the car, air suspension is trying to activate but wont move. is able to drive at various speed. attempted to raise and lower at park, neutral and moving at various speeds from 5-60mph. was warned to not drive unless needed to because vehicle could lose control easily. *car is up to date on recalls and service reports. seems like a big safety issue

Takata recall the airbag does not work got into an accident and airbag did not pop out. the light for the airbag comes on and off.

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle had faulty brakes. on occasion, the brake pedal had to be depressed all the way to the floorboard to stop the vehicle. on other occasions, the brake pedal could not be depressed at all. pomoco chrysler jeep dodge ram of newport news (12629 jefferson ave, newport news, va 23602, (757) 369-3565) repaired the water shield above the brake booster per an extended warranty. however, while the contact was driving and came to a rolling stop, a minor fender bender occurred with the preceding vehicle. a police report was filed. the contact was not injured. two independent mechanics diagnosed that the brake booster cable was the cause of the failure. the vehicle was towed to an unknown dealer in williamsburg, va where the brake booster cable was removed and replaced with a new part. the manufacturer was contacted and the faulty part was sent to them for analysis. the failure mileage was 80,000.

Vehicle loses all power when slowing down or stopped. lose ability to steer. have to restart the vehicle.

Car's tipm has been messing up. they say there hasn't been a recall on my model for that and another says it has been fixed. my car won't start at times, my horn honks at random times and just today my car stalled while on the interstate. i know the tipm had been a problem with these vehicles but i cant get any help with mine without paying out of pocket. i've about had it with my jeep.

Tl* the contact owns a 2012 jeep grand cherokee. in cold weather, the engine failed to immediately start. napleton’s arlington heights jeep (1155 w. dundee rd, arlington heights, il) was notified of the failure. the contact indicated that the vehicle was previously serviced per nhtsa campaign number: 15v115000(electrical system) in which the fuel pump relay was replaced. however, once the temperatures became colder, the failure recurred. the manufacturer was notified, but no assistance was offered. the vehicle was not diagnosed or repaired. the vin was unknown. the failure mileage was 54,000. *tt *jb

Takata recall while i'm driving the vehicle it will shut off. i will put it in park and it starts back up. this is unsafe because i can be driving in traffic or be in an intersection and it just shuts off. i've taken it to have a mechanic look for any readings and nothing is coming up. it also shuts off while trying to start the vehicle up for the first time. it takes several attempts, again nothing coming up when taken to the mechanic.this has been going on for almost a year.

The rack and pinion steering is leaking at 75,000 miles. after being qouted 2600 dollars for the fix, i did research and found that most other jeep owners are experiencing this problem in low mileage jeeps also. contacted jeep with no response. the issue has been noted to cause the jeeps to become unresponsive and dangerous as steering becomes useless.

Had to have alternator and batter replaced at 54,000 miles. two weeks after completing this repair, the batter light came on while driving. after turning off all electrical components, was able to get the vehicle to repair shop. upon inspection by the mechanic, the power train control module was no longer working. the mechanic had to replace the power train control module. in addition, 3 days later, the alternator had to be replaced again due to the failure of the power train control module.

Unknown cause of overheating. authorized service performed by dealer. upon initial diagnosis of vehicle no code was put out while simultaneously in active overheat mode. multiple investigations performed by service techs were performed.

Tl* the contact owns a 2012 jeep grand cherokee. while driving at an unknown speed, the vehicle stalled and the engine made an abnormal grinding sound when the vehicle was started. the contact called sharp motor company (ford dealer) of tennessee (1516 w college st, pulaski, tn 38478, (931) 363-2533) and was informed that the vehicle would not be serviced because a recall did not appear on nhtsa.gov. the manufacturer was not notified. the failure mileage was 127,000.

While driving locally on a city street, heard a low whining sound, followed by the dashboard battery warning light being illuminated. sound increased and decreased with vehicle speed. drove immediately home, less than a mile, parked the vehicle, opened the hood and isolated the location of the whining sound to the alternator area. at this time i could also smell a burning odor (being an electrician).i put a meter to the battery terminals and recorded a voltage of 11.5,indicating that the alternator had failed. there were no visible signs of smoke that i could see as the time was about 9pm. but the smell of an electrical issue was clearly present.

Yesterday my jeep engine turned off twice while driving on city roads. this happened in the morning on my way to work and at night on my way home from dinner. luckily this happened on city roads either before getting on the highway or after getting off the highway, as i take the highway daily for work. conincidentslly both instances happened while attempting to turn right. i did not hear the engine turn off while driving, but noticed because as i was attempting to turn there was no power steering. the radio, dash and interior lights never flickered or turned off when the ingine stalled. again, luckily i was not at a high speed when this happened and put on my hazards and was able to slowly come to a stop with the brakes but they were very slow to react. i put the car back in park and started it right up both times. very scary experience to have the engine just shut off in the middle of traffic and panic to avoid an accident from occurring.

Jeep was having brake problems. replaced all the brakes this spring and still having a problem. took the jeep in to the dealer in june to have the brake booster looked at, said it was fine. since then the brakes have been getting worse. today i crashed into the front of my house. there is something wrong with the brake booster, like i told jeep back in june. this same thing is happening on many other jeeps. please something has to be done. the dealership is saying they looked at the "splash sheild" under the recall and since nothing was wrong they are not responsible for anything else on the booster. please read other jeep owners having the same problem. https://jeepgarage.org/f73/more-brake-booster-intrigue-186178.html#/topics/186178?page=3. i took the master cylinder off and there is a bunch of rust inside the booster. it's a closed system, debris shouldn't be building up or rust shouldn't be getting in there. maybe this was caused from the splash shield and water got inside?

Takata recall . carbon fiber trim on the interior has peeled off.

Car has a hard time starting after sitting, then won't start at all, have to wait 30-40 minutes etc... (tipm)

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the welding on the rear of the vehicle was rusted. as a result, the entire rear frame of the vehicle became detached. the vehicle was towed to lithia jeep dodge of bryan college station (301 n earl rudder fwy, bryan, tx 77802, (979) 213-5361) to be diagnosed, but no assistance was provided. the vehicle was not repaired. the manufacturer was made aware of the failure and did not assist. the failure mileage was 100,000.

Rack and pinion leaking power steering fluid in cold weather

Tl* the contact owns a 2012 jeep grand cherokee. the contact stated that the vehicle was not experiencing any failures until the vehicle was serviced for nhtsa campaign numbers: 15v115000 (electrical system) and 17v435000 (electrical system). the contact stated that the vehicle failed to start and suddenly stalled before entering the highway. the failure had occurred three times previously. the police department had to assist with towing the vehicle. the contact stated that the vehicle had been towed twice before by a warranty company. the dealer (kelly jeep chrysler dodge ram, 175 pelham st, methuen, ma 01844, (978) 683-8775) was notified of the failure. the vehicle was taken to the dealer more than twice after the recall repair failed. the dealer was unable to determine the cause of the failures. the vehicle was not repaired. the manufacturer was notified of the failures. the approximate failure mileage was 87,000.

I've noticed lately that while making turns in my overland summit with a 5.7l hemi, that the jeep will stall out and die in the middle of the maneuver. this only happens when making turns. i have to shift into neutral and apply the brakes and press the push start to turn the engine back over. it always starts back up but this is starting to become a real concern. i asked 2 different dodge chrysler jeep supervisors about this and they claim to have never heard of anything like this, even though there is an active recall for this very thing. they now say my vehicle wasn't affected even though the symptoms are the exact same thing.

Our 2012 jeep grand cherokee overland has started cutting off while in drive, without warning. there are no indicator lights on and the radio continues to play as normal. the only way you know the vehicle is off is by looking at the rpm display now at zero or because you can no longer use the power steering. after putting the vehicle in park and re-pushing the start button, the vehicle starts up as normal. this issue has happened on five (5) occasions and is the scariest thing ever!! after the first time this happened, we took the vehicle to the dealership to be told there weren’t any codes coming up to signify that there was a problem with the vehicle and a tune up was suggested. we went months without the issue occurring, but it has started happening again. we’ve encountered this issue on city streets and once while taking the off ramp on the highway.

Vehicle in motion, but decelerating from higher speed to a stop or lower speed. engine shuts off. no warning/dash lights come on everything else (radio, lights) continue to work. the only way to know the engine is no longer running is the power steering and power brakes don't work and the rpm on the tachometer go to zero. car typically will re-start with no issue, but will almost immediately stop again. when the car sits for about 15-20 minutes, it'll start right up and drive fine. there has not been a pattern, other than slowing down. it's stalled on me the following times and situations: * slowing down to turn right off the highway - was raining, started right up after stall ran fine (2014) * slowing down to a complete stop at an intersection, would restart, but not stay running. waited 20 minutes for towtruck and the vehicle started right up. (2016) * slowing to a stop for light in town, started right up, but would not remain running, waited 20 minutes ran fine (2016) * stalled in stopped traffic. started right up was able to drive to a parking lot but stalled again and would not restart for 15-20 minutes. ran fine once started again. (2017) * stalled in stop and go traffic on i-95 in philadelphia. started right up again, but had to wait 20 minutes for it to remain running (03/2018) * stalled when coming to a stop for stop sign. wouldn't start right up. had to wait 15-20 minutes then it started and ran fine. (09/29/2018) have taken to the jeep dealer on the three earlier occasions, however, they indicate that they are unable to replicate the situation and there are no engine codes to review - therefore they are unable to correct the situation. so i have been driving the vehicle as is, but after the last two times of this occurring i must remedy the issue. assistance will be greatly appreciated.

Algunos de los motores de los vehÍculos 3.6 vvt pentastar jeep gran cheroke presentan un defecto de fabricaciÓn en la cual se identifico en un 0.5 % de la fabricaciÓn entre 2011 y 2012 una falla en la culata lado izquierdo lo cual produce fallos de encendido con los cÓdigos p0304 -p0302 -p0306 y p0300 fallos de encendido los cuales pese a tratarse de reparar estos cÓdigos no se pueden reparar por que la Única manera de solucionar es cambio de la culata lado izquierdo hecho que crhysler lo reconoce en un boletÍn de servicio del aÑo 2014 boletÍn de servicio del aÑo 2014 nÚmero 09-002-14 rev.b donde lo especifican claramente y ademas extienden la garantÍa a 10 aÑos o 240000 km . siendo el caso de mi vehÍculo que presenta esta falla por lo que segÚn mi garantÍa (warranty repor for sud america ) la tengo pendiente con el cÓdigo (x56 ) 3.6l left cilinder head extendida por 10 aÑos o 239,850 kmsy mala combustiÓn de gasolina que la bota cruda y esto produce la falla del catalizador por lo cual las emisiones de gases al ambiente son muy tÓxicos lo cual daÑa el medio ambiente . mi vehÍculo ha sido revisado por el concesionario en peru se han hecho las pruebas correspondientes y si van a asumir la reparaciÓn de acuerdo a la garantÍa pero es el caso que la central de eeuu. indicaron que no hay stock del repuesto hay lista de espera de mas de 120 casos en espera mientras tanto los consumidores nos vemos agravados con el exceso de consumo de combustible y el ecosistema del planeta al tacho por las emisiones contaminantes. es increÍble que tenga 2 meses en espera de la auto parte que por derecho deben de reparar ya que es una falla de fabricaciÓn y ellos la reconocen . y no dar respuestas sin fecha mientras el medio ambiente sufre la contaminaciÓn sin retorno . es u claro atentado contra el medio ambiente

Tl* the contact owns a 2012 jeep grand cherokee. while driving 55 mph, several warning indicators began to flash on the instrument panel and there was an abnormal smoke odor in the vehicle. the vehicle was towed to monroeville chrysler jeep (located at 3651 william penn hwy, monroeville, pa 15146, (412) 856-1422) and repaired per nets campaign number: (electrical system). after the vehicle was repaired, the contact experienced several failures. the contact stated that the shift selector failed to operate, there was an abnormal clicking sound emitting from the transfer case, the engine control module was melted, and the battery exploded. the contact stated that the ecma and battery were replaced; however, the clicking sound still persisted and the shift selector was also still inoperable. an appointment was scheduled to have the vehicle diagnosed at memorabilia chrysler jeep. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 66,000. *ttt *jb

My leather dash board started bubbling and has now completely peeled and shriveled up, also my carbon fiber door and dash trim has fallen off.

Starter turns over but wont crank and leaves me stranded. horn goes off at random times. windows and door locks sometimes wont work. google says its the tipm. happens while vehicle is moving and non moving. has happend multiple times.

While driving vehicle, noticed a smoke smell of something burning. couldn't put a finger on it until later while driving the car filled with smoke coming from the passenger side headliner and burn hole in liner. pulled over and pulled headliner down and saw flames and smoke. put fire out. called dealership and there was a recall that had been done by them on our vehicle for the vanity mirror electrical problem previous to this incident. they took our vehicle and gave us a rental at their expense until further investigation of this incident..

Engine failing while driving but i was able to safely remove vehicle from the road to avoid crash. issue is the engine rod bearing failure. recall for same issue came out in 2011 but my vin was not included. nhtsa campaign id number: 11v487000

Tl* the contact owns a 2012 jeep grand cherokee. while driving approximately 40 mph down an incline, the vehicle stalled without warning and there was a complete loss of braking ability. the contact managed to stop the vehicle. hanlees chrysler dodge jeep ram of napa (333 soscol avenue, napa, california 94559, (707) 690-9600) was made aware of the failure and replaced the wiring harness and external fuel pump relay. the contact stated that the failure recurred twice. the manufacturer was not made aware of the failure. the failure mileage was approximately 78,000. *tt consumer stated engine quit and loss of power steering and power brakes. updated 11/26/18*jb

Upon doing regular oil change the oil filter adapter cracked and the spring came out. the oil filter adapter now requires replacement. there is a known service bulletin for the problem from chrysler. reference #09-003-13 * date of issue = 10/26/13

Jeep will not start from either using the keyfob or on dash start button. vehicle cranks and attempts to start. battery is new and charged. possible tipm issue.

I have owned this vehicle for 3 years, and in that time it has randomly lost all power while driving 5 different times, making it hard to turn off the road. i have to pull over and restart the vehicle. there is no warning, it just dies. i am not finding a recall concerning this, but there should be. i have read several other complaints about the same issue.

Fuel pump, recall done but not effective. almost three times a week, the jeep grand cherokee does not start or stalls right after starting. this is when i am parked and will just keep cranking and not start. the dealer wants to charge me to replace the fuel pump and does not acknowledge the recall is faulty. driving on the highway, the car stalled on me for no reason and then took 5 minutes of cranking to finally start again. luckily i was not in the middle lane on i95. at first it happened once or twice a week, now it is almost everyday.

Fuel pump relay recall r09 was performed in 2015. relay that was installed during the recall failed in 2018 causing car to stall in heavy traffic and failing to start. created a significant safety hazard as i was left sitting in the middle of a busy intersection in heavy traffic. the recall was supposed to fix this problem. recall was not effective at solving the problem and chrysler is now billing customers for the part and labor that the recall was supposed to fix.

Seat belt light and air bag light is on and wont go off. warning sound wont stop ringing.

The automatic charging system light came on 2 hours into driving north on the highway to wisconsin from chicago. there was no human action that correlated with the light coming on. it simply came on when going consistent speed on the highway in no traffic. i learned from the driver's manual that this most likely meant that the alternator had failed and i needed to get assistance immediately. i took the car into a repair shop on a thursday where it would remain for 10 days as things began to unfold. the employees of the repair shop could identify no fault in the alternator after thorough inspection and driving tests. the warning light had turned off. however, after it had been cleared of all inspection and turned on, there was an enormous failure in the car causing it to smoke. without warning, the alternator caused such a massive short that it not only failed itself, but also broke the car's engine computer. i come to find out that there was a recall by chrysler (t36) for this specific issue and included 2012 jeep grand cherokee's. i was never made aware of this recall but there is no question that this failure is specific to the manufacturing errors by chrysler jeep. there have been a total of 10 recalls on the 2012 jeep grand cherokee, 3 of which have been specific to this vehicle, and clearly, now a 4th. this could have been a been an incredibly dangerous situation and the failure by chrysler to notify me or include my vehicle in their recall is preposterous. i have documentation regarding repair and claims attached. more info and claim documents available upon request.