2012 FORD Fusion

The front driver-side door won\\\\\\\'t open from the inside. I have to roll the window down to open it from the outside. The front passenger-side door also doesn\\\\\\\'t lock unless you hold down the handle and manually press the lock lever on the door.

Completely lost power steering. Almost ran someone over.. Now advancetrac and power steering failure are displayed is message center

POWER STEERING FAILURE! EPAS system. MY DAUGHTER WAS DRIVING CAR, SHE STOPPED FOR GAS, SHE STARTED CAR AND POWER STEERING FAILED. I SEE THERE IS A RECALL ON THE POWER STEERING SYSTEM BUT GUESS WHAT MY VIN NUMBER IS NOT PART OF THE RECALL! SOUNDS FISHY TO ME WHY DO I HAVE A EPAS SYSTEM FAILURE AND MY CAR IS NOT PART OF RECALL? I HAVE A CASE NUMBER AT FORD #13421730. I HAVE THE CAR AT THE FORD DEALERSHIP IN BUDA TEXAS TRUCK CITY FORD. THEY ARE GOING TO CHARGE ME $115.00 TO ANALYSE THE CAR WITH THEIR COMPUTER. I JUST DON\'T WANT TO PAY FOR A NEW EPAS STEERING SYSTEM IF THE CAUSE OF THE FAILURE IS A DEFECTIVE EOAS SYSTEM!!!

Power steering electric gear control failure is not working

Daughter called me this morning and told me her power steering stopped working. Had the car towed to the repair shop. Looked up the model and it says there was a recall on the vehicle concerning power steering. Just want to find out if the recall is still active.

Powerr steering failure November 2016. Ford will not replace power steering gear under warranty. Repair will cost $2,000. I have been driving without power steering since November 2016. My car will not poss state inspection, due in June 2017, without power steering. I have contacted NHTSA, and yesterday sent a complaint to the Texas Attorney General and the FTC. I may also contact local TV stations to see if they are interested in reporting this consumer issue. I have also contacted Chairs of the relevant House oversight committees. No response from any of them. I have spoken to the caseworker in the district office of my Congressman John Culberson. She forwrded my correspondence to the NHTSA. I am not sure if I want to join a class action, but I would lile to submit written information re my experience to the Judge who is deciding this issue in the court system. I do not know which judge/court to contact. Can you supply this information to me?

Door lock and latch issues c2

While driving on a highway, Lost power steering at 65 MPH – very scary. The traction control light came on and the message center also had the message\" service power steering now\" as well as Service Advancetrac\"

Driver door will not open from the outside or inside. Apparently, it\'s a common issue.

Lock broke and door would not release to open from inside. Recall has been issued in many similar Fords, but not this model

Rear passenger door is stuck open. Latch seems to be broken. Very dangerous.

I have a 2012 with a full extended warranty. Driving my car July 15.2016 I jerked and stalled wrench light came on. Cut car off and it restarted. Took To Dealer and was told that I have to pay for the repair.

9/15 the first throttle body got fixed by ford for nothing..now 8 months later they want 400.00..this is also a safety concern, if on a major highway..the car could just stop dead. 6/3 is when the second one went..and ford wants me to pay. If alot of cars are having the prob why arent they fixing it right.

Power assist failure keeps popping up. Once that occurs, the power steering is unavailable. You have to stop, turn off car, wait 5 seconds, then turn it back on. Then the power steering is re-engaged. This happened when my wife drove the car and almost crashed. Could not control car.

You are our last chance before we go to the General Attorneys office about FORD MOTOR COMPANY.

My MOMs Quote IT WENT OUT TOO SOON! And she is correct, read her story about 2012 Ford Fusion Power Steering Assist Module Defect.

Its been a nightmare (for our family) ever since our mothers (Louella Ashford) Power Steering Assist Module went out (Jul 15) on her 2012 Ford Fusion only to discover, her car was no longer under MFG warranty and she was handed a large bill of $1800 originally; we contacted FORD Customer Relations, NHTSA, BBB Auto Line, and the Federal Trade Commission.
You can review all details below but the main issue is this is a Major DEFECT and FORD will not own up to it. The warranty doesnt matter, if it was a recall (as it should be) FORD would have paid for the repairs anyway. My mom was not explained Extended Warranty when she purchased the car and why would something major go out at only 36, 744 miles? Shame on Ford it was only 744 miles over, Ive been told normally they would pay for such low mileage over MFGs warranty.

I want the entire complaint letter sent to FORD Customer Relations, CEO, COO, whomever will listen. We have been given the run around from FORD and Tim Castellaw dealership, shame on FORD. I want this letter on your website since you have FORD rated A+. They are not running an A+ operation. They DO NOT care about their customer. My mom has made every car payment on time, what we call an Excellent Paying Customer and Ford is only saying I am sorry, they should be more than happy to pay for the repairs.

My mom wants FORD to reimburse repair expenses (she does not have that kind of money and she should not have to pay for something such as this). (And as her daughter, Judy Jacob, I am here to help her. I have been in customer service 20 + years and never experienced such Poor Customer Service and normally I go through you, BBB and get great results. I depend on your website for positive and negative reviews before I make decisions now.) Tim Castellaw Ford Dealership (repaired her card) only took the price down to 1101.03 because the person my mom purchased the card from got involved. She still should not have to pay a dime. This car is too new to have a major part go out. And its all over the internet with other customers having the same issue.
Please review and forward our complaint to FORD:
HERE ARE HER DEMANDS:
Ford reimburse $1101.03 for repairs
Ford compensation for all the days she went without her car, totaling 31 days @ 42.98 (daily rate of compact rental) = $1332.38
Ford pay for extended warranty to Warranty Company of her choice; valued at $2895 for up to 100,000 miles.
Ford reimburse Julys car payment to her of $303.45

Dates and correspondence below:

WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?: My 83 yr old mom brought a used 2012 Ford Fusion on 12/7/2012 and on 7/15/2014, she was getting ready to run an errand, all of lights started flashing and her steering wheel would not turn. She had received a “Recall” letter on Trottle; therefore when she contacted Ford Customer Relations, a tow truck was sent out to pick it up on 7/22/2014. Her car was taken to the nearest Ford dealership “Tim Castellaw”in Dyersburg, TN. When my mother called on the status of her car, the dealership did not realize her car was there, and finally on 7/31/2014, she was hit with the bad news that her MFG warranty of 36,000 had expired (she has 36,744) and the cost to repair “The Power Steering Assist Module”; would cost her $1800! First of all, had my mom been driving and the Power Steering went out, could be serious consequences, her safety and others in danger and second she does not have $1800, third, no car this new should have this major issue and last, she is requesting Ford to Pay for Repairs.
WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:The dealership has been giving her the run around, the Service Mngr (Ricky) is always too busy to look at her paper work; says they have been short-handed and I called him several times with no luck; Ricky originally told me he would contact a Ford Sales Agent to get try and get her some assistance but never did. Finally, today, 8/5/2014, I spoke to the GM, Frank Markle and asked about a credit card Ford supposedly has to help with repairs. He called me back and said the application had to be mailed in, which will take even longer to see if my mom would get approved. There was nothing else he could do. My mom is still trying to come up with the money. She has been without a car for THREE WEEKS! This is so horrible the run-around I’ve been getting and especially her. I have reported to BBB, NHTSA (ODI# 10618045) and your Cust Relations with NO HELP from FORD, her case# is CAS-4989454-GOW8L4 – Vin# 3FAHP0JG7CR158887 and all Cust Relations say is I’m sorry; that is not helping
WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:My mom need her repairs paid by Ford; there is no way a car that new should have something major happen to it. At this point the warranty is not important; she could have been killed or seriously injured or vice versa. This should be a recall and this is a safety issue.

Call me with your decision, Judy Jacob 214-232-5531 or send email to [email protected]
Are you the owner of the vehicle :Yes
VIN : 3FAHP0JG7CR158887
MILEAGE : 36,744
WHERE IS YOUR VEHICLE NOW : At home now
HAVE YOU CONTACTED THE DEALER :Yes
DEALER NAME : Tim Castellaw
Contact Information
First Name : Louella
Last Name :Ashford
Address :310 Juliet Ave
City : Caruthersville, State :MO, Zip :63830
Email Address : [email protected]
Phone Number :573-333-1518

Sent from Windows Mail

Car had power steering failure and rack and pinion noise in September 2013 at 34,000 miles brought into ford they stated they found nothing wrong with car noise never went away. In July 2014 brought into a non ford mechanic he stated rack and pinion was bad we called ford to have them fix but they were not helpful and gave us a huge run around so we had the non ford mechanic fix it. 5 miles off the lot the noise was back now the mechanic is fighting with ford for us over the bad parts. This needs to be recalled! Ironically enough we also own a 2008 escape and received a recall letter for the escape for the same issue the same day this all happened !! Ford knows about this issue and needs to fix it! We have made several complaints.

The power steering failed while I was turning in a 270 degree cloverleaf doing about 40 mph. The steering wheel was difficult to turn and I could not maintain the required turn to stay on the cloverleaf. I had to apply the brakes and stopped halfway off the road and on the grass shoulder. The dashboard message read power steering assist failure. The problem went away after I put the car in reverse and then back in drive

Fusion SEL: Going about 75 mph with cruise on when problem occurred. The wrench light comes on and the car loses its acceleration completely. I pull over the side of the road. I was luck there was only light traffic. The engine would only turn 1000 rpm. The only way to fix the problem is to turn the car off and back on again. The wrench light will disappear after that and it’ll start driving normally again. After searching the internet I found that this seems to be an issue with the 2010 Ford Fusion. It is a power problem, but not cover under the power train warranty. I contacted FORD and they said take it into a ford dealership. They were not concern about me or my family satefy. I do city driving where there is no shoulder to go to.

Power steering went out and it's electrical

The electronic power steering assist intermittently quits working, making the car very difficult to turn. you do get an alert in the dash when this occurs. this is a known issue for many ford vehicles. this vehicle has less than 45,000 miles on it, but is beyond the 10-year period that ford allows under their own "recall" program.

Defrost/ac/vents blow out hot air regardless of settings...found this to be a very common issue online and an expensive permanent fix...vents/defrost/ac may be tricked into working if lights are turned on before starting (thinks it's nighttime or cover up light sensor on dash)

Tl* the contact owns a 2012 ford fusion. the contact stated that the door handle fractured without warning twice within 5 months. the vehicle was taken to an independent mechanic where the driver's side front and rear door handles were inspected and replaced. duval ford (1616 cassat ave, jacksonville, fl 32210, (888) 363-9533) was contacted and informed of the failure. the contact was informed that the vin was not under recall. the vehicle was repaired however, the failure recurred. the manufacturer was notified of the failure however, no assistance was provided. the failure mileage was approximately 40,000.

Steering feels like it's really lose and goes all over the road tires are bouncy while driving it pops back also while changing gears

The driver door opened while i was driving and i am certain that i closed it before driving. then, the inner handle prevented my door from being opened from the inside causing me to have to roll down the window to open the door. a week later, today, and the lock handle has now fallen off. notice photos of broken lock that fell off, also, the door handle has zero tension with only a finger causing the door handle to be inoperable.

The power steering is not working. very difficult to turn the wheel

My car just dies while i'm driving. are there recalls i haven't been notified about that could be causing this? if so, how do i get it repaired in the most expeditious manner. i only have the one car and it is pretty unsafe at this point.

Power steering went out doing about 49mph on a busy highway. causing me to be rear ended. the other car left the scene of the accident. still no power steering fluid fine. exact issues as all the other 2012 recalled ford fusions but not mine

Power steering just died while i was on highway almost lost control and service power steering came on funny thing is it should be recalled it is horrible.

Tl* the contact's mother owns a 2012 ford fusion. the contact stated that since 2015, the vehicle would serge forward independently while depressing the brake pedal. there was no warning light illuminated. the owner had taken the vehicle to blackwell ford inc. (41001 plymouth rd, plymouth, mi 48170) where the mechanic replaced the throttle body. since the repair was performed, the contact and her mother had taken the vehicle back to the same dealer on several occasions for the same failure. recently, while her mother was attempting to park the vehicle, the vehicle unintendedly accelerated over a parking barrier into oncoming traffic. her mother was pumping the brake pedal however, the vehicle failed to immediately stop. the driver avoided crashing into a tree but clipped a stop sign before the vehicle came to a complete stop. no injuries were reported. a police report was not filed. the contact's mother restarted the vehicle and drove home with assistance from a family member. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the vehicle was not yet repaired. the failure mileage was approximately 30,000.

The power steering control module (pscm) failed on my vehicle. this resulted in immediate loss of power steering while driving and, in turn, caused extreme difficulty turning and moderate difficulty maintaining a straight line. according to ford, the entire steering gear needs to be replaced because the pscm is integral to the steering gear. reference existing recall#15v340000 for this model and year with the exact same components, but not inclusive of my vin.

My driver's side door would not open from the inside, i would have to have someone let me out from the outside. this is very dangerous and if i had not been in a safe spot to exit the car it could have been bad. there was no warning or damage to the car leading up to this. my mechanic said that he has had at least 3 other ford fusions come in with the same problem. i have another friend who had the same issue with her ford fusion and the dealer said that there was not a recall so there was nothing they could do.

The contact owns a 2012 ford fusion. the contact stated that after starting the vehicle, service power steering and service advance track messages displayed on the instrument panel. the steering wheel became difficult to turn in either direction. the cause of the failure was not yet determined. the manufacturer and the local dealer were not contacted. the vehicle was not repaired. the approximate failure mileage was 110,000.

The contact owns a 2012 ford fusion. the contact stated while driving 30 mph, the steering wheel became difficult to turn. the contact pulled over and restarted the vehicle however, proper steering functionality did not return. the contact stated that the power steering assist warning light was illuminated. the vehicle was not taken to a local dealer. the vehicle was not yet repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 160,000.

The contact owns a 2012 ford fusion. the contact stated that the vehicle was previously included in a recall regarding the air bags. the contact took the vehicle to the dealer for the recall repair and while the recall repair was being performed, the contact was told by the dealer that the air bags failed and needed to be replaced however, the recall repair did not include replacing the air bags. the vehicle had not been repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 78,000.

Power steering went out while driving

Power steering service suddenly appeared on dashboard, and loud noise were heard when i turned the steering wheel. please help me what to do since since there is a power steering wheel recall on ford fusion hybrid 2012. thank you.

The contact owns a 2012 ford fusion. the contact stated while driving 30 mph, the electric power steering failed and the steering wheel became firm. the dealer was made aware of the failure and informed the contact that the electronic steering rack had failed. the vehicle was not taken to be diagnosed nor repaired. the contact performed a self-diagnosis. the manufacturer was not made aware of the failure. the failure mileage was 117,000.

Power steering stopped working for third time in last four years. it makes the vehicle difficult to drive.

Passenger side door openned while driving. passenger could have been exposed. vehicle next to car could have been damaged. the vehicle is being taken to the dealer for another safety recall.

Power steering service now light came on driving away from my neighborhood and started making a loud noise on right front wheel of car, pulled over to see if i had a flat and did not. turned around and went back home so i wouldn’t get stuck somewhere or wreck. while driving to the shop to get it looked at the power steering failed and could barely turn the wheel. this could have resulted in a wreck. the shop confirmed the power steering is out on the car again! power steering sensor was recently replaced after wreck therefore it shouldn’t be going out a month later.

The contact owns a 2012 ford fusion. the contact stated that while reversing, the electric power steering failed and the steering wheel ceased. the failure occurred on three separate occasions. the dealer was not made aware of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the failure and the contact was informed that the vin was not under recall. the failure mileage was approximately 52,000.

Recently purchased a 2012 ford fusion sel 3.0 6 cylinder car and the power steering assist fault indicator light was on and its really hard to turn my steering wheel due to the power steering going on its messed up my front end alignment and now my ac doesn't work. i need this fixed and i have paperwork stating that nhtsa recall for my year model vehicle will be free of charge to repair it. i really need my car fixed i threw my should out of place due to the hard steering

The contact owns a 2012 ford fusion. the contact stated while entering and starting the vehicle, a message appeared on the screen which stated that the power steering assist was disabled. the contact attempted to reverse out of the drive way however, the steering wheel failed to turn. the contact shifted the vehicle backed into park. the local dealer was contacted about the failure however, the dealer was unable to inspect the vehicle. the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the failure. the failure mileage was 156,000.

Unknown one day i was driving my car like normal, i stopped and parked it and a message saying "service power steering now" popped up. i immediately lost all power steering.

Driver side door handle from interior failed and no longer works. live in south florida and believe heat caused plastic component to break. unable to exit vehicle unless use 2 hands...one to pull back on locking mechanism and other hand on door handle. internet search shows common issue with 2006-2012 ford fusion models. many state they roll down window and pull exterior door handle to exit vehicle. seems like safety hazard if one needs to exit vehicle in a hurry.

1) brake hydraulic control unit (hcu) failure. dealership removed and replaced hcu assembly and abs module. all parts retained by dealer. 2) hcu brake failure made stopping very difficult and slow to stop. dealer recommended not driving until repaired. 3) dealer confirmed hcu failure with computer code analysis. 4) hcu and effected parts not inspected by anyone other than dealer. 4) numerous red abs and brake warning lights upon backing out of garage to street. i shut the engine off and restart in the hope of correction, to no avail. problem re-occurred. vehicle could be stopped but with difficulty -- slow to stop and hard to stop. dealer replaced hcu assembly and abs module and added pm1c brake fluid (dot3), this hcu failure apparently has been a problem in ford fusion and other ford vehicles (see safety recall 19s54 -anti-lock brake system hydraulic control unit valve function -- 2006-2010 ford & lincoln mercury). it doesn't look like the problem has been resolved. note that brake fluid used is dot 3 and not the ntsb recommended remedy dot 4 brake fluid

I recently bought this car and one morning i get up and the power steering assist fault indicator warning light and a chime sound was flashing in my dashboard. i have family and a busy life style which is putting them and myself in danger. i have a appointment with timpton ford on the 22nd of june 2021 for this issue. also not even 3 days later my car would not stay cranked due to the fuel pump i would turn the key over it would start and a few seconds later it would die. i need to know if my car can be fixed.

Power steering unit is faulting. a recall exist on the make and model but not on my vin#. was at ford dealer two weeks ago for a message that read "service power steering soon" and they were unable to find issue. now power steering is locked up and message " power steering assist fault" appears. when you turn the car off and back on the message disappears and steering moves.

While driving my 2012 ford fusion like any other day… as approaching a 4-way intersection my traffic light was changing to red. when i went to stop using my brakes, my car would not stop at all and went completely through the intersection, and oncoming cars at each directions we’re coming towards me and my children. the brakes were as if they were not there and went completely to the floor and would not or did not stop my car at all. after several times pumping the brakes and strongly engaging in pulling the emergency brake numerous times i finally got my car to somewhat stop. this was the scariest thing i have ever experienced. most definitely the most dangerous thing i have ever experienced my entire life for myself and my young children. we are truly lucky to be alive from these brakes completely, and unexpectedly spur of the moment going out! no warning!!! models 2006-2010 ford fusions have a recall on this same exact brake system and have the same exact problem with the braking system unexpectedly and dangerously going out!!! please get the recall extended on past 2010 and include 2011 and 2012 ford fusions!!! as they have the same exact braking systems!!!

The contact owns a 2012 ford fusion. the contact stated while driving at various speeds, the vehicle lost power steering assist and the vehicle became difficult to steer. the contact stated that the traction control warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with the power steering needing to be replaced. the vehicle was not repaired. the contact was relating the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was informed of the failure and referred the contact to the nhtsa. the failure mileage was approximately 118,000.

Unknown front driver side tire came off the car causing the vehicle to crash into a wall passenger side airbag malfunction thankfully my girlfriend had the seat all the way to the back and was laying down when the accident occurred. idk what would've happened if she seating down correctly. the car was unrepairible.

Over the past few days driver side door would not open from the inside of the vehicle. rolling down the window and opening the door from the outside is the only option in opening the driver side car door. this is a safety concern as if i were ever in need to exit the vehicle in an emergency manner i can not easily or quickly get out of the car we’re under water, on fire, etc. my vehicle is not the only vehicle that is having this issue, i have heard reports from mechanics, other ford fusion drivers, and personal experience that ford fusions from about 2006-2013 are having this issue. the issue needs to be addressed for safety concerns and is only happening on the drivers side door.

A few weeks ago i went to slow to a stop at the end of my driveway at approximately 5mph. my brake pedal dropped to the floor and i had to repress on the brake pedal to come to a complete stop. it continued working properly for a week or so when it happened again. the same week i was backing out of another driveway slightly down hill and attempted to come to a complete stop to look for traffic. luckily there was none because my stopping distance was around 12 ft or so going maybe 3mph with the brakes completely pressed. i have since had my brake pads changed and all other components checked and was told were working properly. now my stopping distance at 10mph is at least 3-4ft. i am too afraid to drive my vehicle at higher speeds on any road due to the stopping distance issues.

I received a notice from you regarding a recall for the airbag in our car on 2/23/21. to date i have not been able to get the airbag replaced and it is now 7/12/21. it doesn't seem right that we have been driving a car that has unsafe airbags for the past 5 months. is there anything you can do to get this situation resolved? thank you for your attention to this dangerous situation.

A recall was issued in 2015..15s18.. it seems my vin number isn't included in the recall because it was manufactured in new mexico. my power steering at 70 mph goes out without any warning. the above recall is exactly what's happening with my vehicle. now i am obligated to pay 2k to fix a manufacturing flaw. this is a huge saftey issue to be on the road and while your driving your power steering goes out. i am asking for further investigation as my car is a 2012 ford fusion with the same problem you issued a recall for. i can be reached at [xxx]. [xxx] parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

I received a recall notice 21s12/nhtsa 21v-158 in april 2021 and to date july 26, 2021, the problem still has not been corrected. i feel my life is in danger every time i drive my vehicle. i am requesting that this dangerous vehicle impairment be handled as an emergency and greater effort be made to locate the needed parts. thank you, regina f. smith, owner

The contact owns a 2012 ford fusion. the contact stated that while driving 55 mph, the electric power steering failed, and the steering wheel stiffened up and became difficult to steer. check power steering now and advanced track warning lights were illuminated. the vehicle was taken to the dealer and the power steering was repaired in 2019, under an unknown recall however, the failure recurred. the vehicle was then taken to another dealer courtesy motor (3100 pleasant valley blvd, altoona, pa 16602) and remained at the dealer. the manufacturer was made aware of the failure but informed the contact that a recall repair was only performed one time free of charge. the failure mileage was 129,000. vin was unavailable. the consumer stated the power steering failed 4 times. repair attempts were made but, the failure persisted.

The contact owns a 2012 ford fusion. the contact stated that while her husband was pulling into a parking space, the power steering message appeared on the instrument panel causing her husband to have to use excessive force to steer the vehicle. her husband had taken the vehicle to an independent mechanic where a temporary fix was performed however, the failure returned soon after repair. the contact called the dealer and she was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was also notified of the failure and referred her back to the dealer for assistance. the vehicle was repaired. the failure mileage was 99,759. the consumer stated the vehicle displayed codes c1277 and c1963. the consumer requested to reimbursed for the repairs made.

I was driving and went to turn steering wheel locked made me hit concrete and damage front bumper cover now power steering assist is not working i see this is a common problem

The contact owns a 2012 ford fusion. the contact stated while driving approximately 1 mph, the steering wheel became difficult to turn. the contact stated that there was no warning light illuminated. the vehicle was not diagnosed or repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was not informed of the failure. the failure mileage was approximately 118,841.

The contact owns a 2012 ford fusion. the contact stated while driving 60 mph, the vehicle lost power steering and excessive force was needed to steer the vehicle. the contact also stated that the traction control, power steering, and tire pressure warning lights were illuminated. the contact pulled over and restarted the vehicle; however, the failure persisted. the contact was able to drive the vehicle to a dealer where they informed him that his vehicle was previously included in nhtsa campaign number: 15v340000 (steering). the contact was provided an estimate for the repair. the manufacturer was notified of the failure and provided the contact the same information as the dealer. the contact stated that only a software update was performed with the prior recall and that no actual repairs were performed on the power steering. the vehicle was not repaired. the failure mileage was approximately 115,000.

The contact owns a 2012 ford fusion. the contact stated that the power steering would fail to operate while driving at various speeds. excessive force was needed to steer the vehicle as the power steering assist warning light illuminated on the instrument panel. the contact had taken the vehicle to a dealer where he was given an estimate for the diagnostic which the contact declined. the contact then called conroy motors (1457 ny-78, java center, ny 14082) where he was given the same information as the previous dealer. upon investigation, the contact discovered nhtsa campaign number: 15v340000 (steering) which he linked to the failure. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 154,000.

Driver was turning a corner and lost power steering causing car to go into oncoming traffic lane. luckily there was no traffic in the lane. the message “power steering assist fault”appeared on the dash of at that time. i’ve never had any issues with it before. contacted ford and was told my vin was not included in current recall of 12 fusions. this is a dangerous issue that should cover all fusions before someone is killed.

The contact owns a 2012 ford fusion. the contact stated that at start-up, the power assist fault warning message appeared on the instrument panel. due to the failure, the contact had the vehicle towed to his home. the contact called a dealer and was informed that his vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 102,000.

The contact owns a 2012 ford fusion. the contact stated that while starting the vehicle and reversing, the steering wheel failed to turn. the service power steering message was displayed. the contact called the local dealer. the vehicle was not diagnosed or repaired. the manufacturer was notified and referred the contact to the nhtsa. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the failure mileage was approximately 74,000.

The contact owns a 2012 ford fusion. the contact stated that upon returning home and parking the vehicle, the power steering assist failed without warning. the contact attempted to restart the vehicle and reset the battery; however, the failure persisted. the contact called the dealer and the manufacturer and was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was approximately 134,000.

On 08/07/2021 at approximately 3 pm while driving the vehicle low brake fluid level light indicated on dashboard. stopped at a gas station and checked to make sure there was no brake fluid leaking and checked brake fluid level which was low. the cars brakes were still operating properly and we returned to the location we were staying to find an auto parts store to purchase brake fluid. at 6 pm, drove to the auto parts store to get brake fluid. we purchased the appropriate fluid and topped of the brake fluid reservoir. the low brake fluid light turned off on the dash after topping off the brake fluid. about 2 ounces were added. upon leaving the auto parts store, we pulled out onto the road and when trying to brake, the brakes malfunctioned, the pedal went completely to the floor and the car did not stop normally and hit another vehicle. police report attached. no injuries and minor damage to both vehicles bumpers car was pulled off the road and was towed to shop for inspection as the brakes would not stop the car. shop #1 replaced the master cylinder and the brakes still did not operate properly. car was towed to shop #2 (ford dealer) and they diagnosed it as a failed abs hcu unit in the vehicle that was not communicating with the onboard computer system. abs hcu was replaced by the ford dealer and vehicle is now braking as normal. there were no warnings from the vehicle computer system that there were any issues with the brakes other than the low brake fluid level light, which was resolved by adding brake fluid. the 2006-2010 ford fusions have a recall for the abs-hcu unit, but the recall did not include the 2011 and 2012 ford fusions, even though it appears to be the same abs hcu unit. upon doing research on the internet, this is a common problem with this year of ford fusion and there are no warnings or indications that this may occur. i feel the vehicle should be recalled and the brakes fixed.

Takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue and informed the contact that parts were not yet available. the manufacturer was not made aware of the failure. the contact had not experienced a failure. vin tool confirms parts are not available.

Driving the car august 29, 2021 and the power steering stopped working, this car was recalled in 2015 for the same issue but the dealer reset the computer and did not repair the problem, called ford and they said the warranty expired july 19, 2021 and would not repair the problem, i explained they should have fixed the problem in 2015 and the only response is the warranty expired nothing thy will do, how are they not responsible for a recall that they did not fix

The contact owns a 2012 ford fusion. the contact stated while driving 10 mph, the steering wheel seized. the contact stated that the service power steering now warning light was illuminated. the contact was able to drive to his residence. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was informed of the failure. the failure mileage was approximately 178,000.

Driver and passenger door handles are not working. cannot open the drivers side door from the inside. cannot lock the passenger door.

Parked car when returning to go home the steering would not turni could not steer the car , i could not move the wheel,i believe that this year ford was recalled for this problem

2012 ford fusion. consumer writes in regards to various electrical issues with vehicle. the consumer stated the vehicle experienced several electronic issues. the consumer stated the issues included the sound system, windows, throttle system, power steering, traction control. the airbag indicator would flash. the consumer expressed dissatisfaction with the console dashoboard features and accessibility of clock controls.

I have a 2012 ford fusion and my breaks went out i replaced the master cylinder in it as well as the brake booster and still didn’t have any brakes. while driving i couldn’t stop my car had to go off to a ditch thankful that i didn’t have a accident i’ve been told that the abs module might be the problem this should be a recall on this problem.

This is in reference to recall15s18. the ford garage fixed this problem in 2017, but the steering has gone out again. they are saying that it is not covered by the recall. that i am 5 weeks too late to be covered. do i have any recourse but to pay for it myself.

Drove car out of driveway, after driving approximately 150-200 feet the dashboard wrench icon ( powertrain problem ) illuminated and car went into limp mode. read mil codes, had codes p0715, input/turbine speed sensor circuit malfunction and p0717, input/turbine speed sensor no signal. traced wiring problem to connector in front of drivers side shock tower. this connector is the connector between the pcm and and the transmission. the connector was causing an open on the conductors, causing the lack of tss signal. there were no symptoms or intermittent problems prior to this - it happened suddenly. had been on an interstate hiway the day prior to this, am glad this ( going into limp mode ) did not happen while i was traveling at 65mph - could have caused accident.

The driver side door handle suddenly failed to open the door from the interior. in order to exit the vehicle, the window has to be rolled down and the external handle needs to be utilized

The external portion of the lug nuts on the front driver-side wheel are malfunctioning. when i try to loosen the lug nuts to remove the wheel because of a flat tire, they turn but do not loosen. there seems to be a separation between the external and internal portion of the lug nuts. i am unable to take the wheel off. this same problem is occurring on all 5 lug nuts on this wheel.

On 1/25/21 the vehicle power steering completely locked up and the car was towed to ford dealership for fix. ford fixed and car was picked up on 1/27/21. this happened at mileage of 67593 while my teenage son was driving putting him and his passenger in danger of an accident. on 9/13/21 once again the vehicle power steering completely locked up and the car was towed to a ford dealership to fix and car was picked up on 9/16/21. this event happened at mileage of 74341 again while my teenage son was driving putting him and his passenger in danger of an accident. on 10/11/21 for the 3rd time the power steering went again and the car is currently at a ford dealership to be fixed. this time the mileage is at 74544 and again my son was driving this vehicle putting him in danger of having an accident. on all 3 of these instances the warning lamp came on immediately before the loss of power steering. my concern is clearly the fix being performed is not solving the problem, putting my teenage son at risk of an accident.

On october 5th, 2021 around 6:20am, the brakes on my 2012 ford fusion hybrid failed to slow the car in any way. this event occurred while i was on the highway (m14) going ~65mph. unable to conventionally stop, i was a crash hazard to those around me, and to the braking traffic in front of me. after being inspected by the varsity ford dealership, i was told "the brake control unit is not actuating the valves in the hydraulic control unit" and that "there is a possibility that it will also need the hydraulic control unit as well." it has been at the dealership for the past 2 weeks and is available for inspection. there were no warning messages or signs prior to the brake failing. i received a warning sign at the point of failure, but by then i already knew the brakes did not work.

The contact owns a 2012 ford fusion. the contact stated that after parking and exiting the vehicle, the vehicle was rolling away. the contact jumped back into the vehicle and restarted the vehicle and then depressed the brake pedal to stop the vehicle. in addition, the contact noticed that the shifter was in park however, the gear shift indicator displayed that the vehicle was in reverse. the dealer was not contacted. the vehicle was not repaired. the contact who is a mechanic, diagnosed that the shifter cable needed to be replaced. the manufacturer was notified of the failure. the approximate failure mileage was 90,000.

Driver passenger side door would not open from the interior requiring the driver to roll down the window and open the car door from the external handle

The contact owns a 2012 ford fusion. the contact stated that the power steering became inoperable without warning. the vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. the vehicle was not diagnosed or repaired. the manufacturer was contacted however, no further assistance was provided. the approximate failure mileage was 92,000. the vin was not available.

The contact owns a 2012 ford fusion. the contact stated while seated in the vehicle the contact turned the steering wheel to the left and the right and heard a loud clicking sound. the contact stated that there was an abnormal vibration in the steering wheel while driving. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 144,000.

The power steering went out. we have had a child in the car. the inability to steer is a huge safety concern and could have been catastrophic. the issue was allegedly "fixed" 5 years ago. now it has gone out again, and the "csp" warranty has expired. dealership does not acknowledge that this is a safety issue. they acknowledge the common problem and have diagnosed the issue as a software replacement issue needing $2500 to repair. this could have caused deaths should it have gone out at the wrong moment.

The contact owns a 2012 ford fusion. the contact stated while driving 30 mph and making a turn at an intersection, the power steering assist fault warning light illuminated. the contact simultaneously lost power steering. the contact switched gears to reverse and she reversed, then she forcefully steered the steering wheel to make the turn. the vehicle was taken to the dealer who diagnosed that the epas gear was internally faulty and needed to be replaced; however, the dealer advised the contact that they could not repair the vehicle under nhtsa campaign number: 15v340000 (steering) because the vin was not included in the recall. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 140,116. after filing the initial complaint i have had no other choice but to borrow the money from a relative and have a relative and have a private party repair the vehicle to make it safe for my use.

The contact owns a 2012 ford fusion. the contact stated while driving 35 mph, the service power steering now and advancetrac warning lights illuminated. the contact stated that excessive force was needed to steer the vehicle. the contact had the vehicle towed to her home. the dealer and the manufacturer were both notified of the failure and both informed her that her vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer had referred her to nhtsa for assistance. the vehicle was not repaired. the failure mileage was 173,200.

My 2012 ford fusion experienced a loss of power steering assist. i received a message on my dashboard stating "power steering advance fault, service advancetrac system". i was driving back from a nearby store and could not move the steering wheel without using all of my strength. the component was not inspected by the dealership from which i bought it. i was not informed about this issue. the dealership was motormax of gr.

The power steering goes out and a warning message comes on saying power steering assist fault. called a ford dealership and they said there was no recall for this.

Our 2012 ford fusion began displaying a “power steering assist fault” summer of 2021. we did not record the 1st instance of this fault, but began recording subsequent instances on 7/25, 10/18, 10/20, 10/21 on 10/21 the vehicle also displayed “service advance trac.” we were unable to steer the car when the fault occurred, although we were able to put it in reverse or drive, which seems extremely dangerous. fortunately, these instances occurred while parked. the vehicle ignition was turned off and restarted, which cleared the fault & power steering resumed. this vehicle had less than 69,000 on aug 4, 2021 when taken to courtesy ford in portland, or where the vehicle was purchased to replace the driver side airbag under recall notice received in the mail. we had them investigate the power steering assist fault during the same service. we were advised that the ford mechanic was “unable to duplicate customers concern” and “no fault codes in the system.” the vehicle was then taken to damerow ford in beaverton, or on 11/18/21. the next day, 11/19/2021, we were advised of an electrical problem in the steering assembly. we were told that it needed to be replaced along with some bolts and nuts. the invoice indicates that the steering gear assembly was replaced & gear was programmed. the bill came to over $2205.62. we’ve discovered through an online search that ford is well aware of this problem & has been for years. we’ve been told by both dealers our vin number is not included in the recall and the extended warranty for this issue, which makes no sense. fortunately, we did not experience the lack of steering while driving, as others have. our lives & vehicle & the lives and property of others on and along the roadways we have traveled were jeopardized with a well known safety issue & ford motor company is not standing behind their product. do we have recourse for reimbursement from ford motor company through the ntsb for this unethical corporate behavior?

2012 ford fusion se 4cyl 81,782 miles power steering rack failure - hazardous situation without previous system degradation, warning or indication. loss of steering control, not able to steer, steering wheel would not turn without using great force. after engine stop and restart, the dash lamps were illuminated: fault lamp = service power steering now fault lamp = service advancetrac system problem happened during a vacation road trip in the mountains of kentucky. the vacation was interrupted. the car towed to greenwood ford dealership in bowling green ky. fault not covered under recall or warranty. steering rack replaced at a cost of $3200. ouch. will it happen again? dealer could not return failed parts to me without additional $1500 core charge paid by me. we also paid towing and rental car costs. the same failure is happening to many 2012 ford fusions.

The contact owns a 2012 ford focus. the contact stated that upon the start of the vehicle, the power steering assist failed to operate without warning. the contact had initially taken the vehicle to an independent mechanic where he was informed that the steering rack needed to be replaced. the mechanic also informed him that since the power steering was electric, the vehicle had to be serviced and programed by an authorized dealer. the contact then took the vehicle to a dealer and it was confirmed that the steering rack needed to be replaced. he was provided an estimate for the repair but was declined. the manufacturer was notified of the failure and provided the contact a case number. the vehicle was not repaired. the failure mileage was unknown.

The powersteering fault was never taken care of when we went to get it fixed at the dealership. we had taken it in because it was a recall error and because the fault "didn't show up" when they were trying to fix it they said that they couldn't do anything about it and returned the car to us in less than one day which the work that was actually required would have taken longer to do. we didn't know what to do or how else to complain but now the vehicle is permanently stuck with this error and wont budge.

Door handle open mechanism failed (of driver side door) thus causing a safety issue because you cannot exit the vehicle when inside, except by rolling down the window. this issue has been reported by several other owners.

Power steering assist fault. when attempting to operate vehicle, it would not allow for steering. this put my entire family at risk for accident.

Electric power steering assist fault. had power steering one minute and the next minute it is extremely difficult to steer. called ford and told them the issue. they said that the recall for this had been done already. they downloaded new programming, but never changed the part. then they put an extended manufacturer warranty to 150,000 miles. incident happened just over the extended warranty period and have done research on many complaints about the same issue. ford refuses to do anything about it and repair costs are over $2,000.00. this is extremely dangerous and may cause serious injury or even death at higher speeds. luckily no one was hurt this time.

The power steering assist failed while driving on freeway. steering all but locked up. power assist failure code presented itself beforehand, pretty much from the week i purchased it, and the owner's manual instructed to pull off road, turn off engine and restart to stop code (??), which always worked, until 2 weeks ago. it was a very scary and unsafe situation when it failed while driving. after research i found out ford used shoddy and faulty parts for the power steering modules. i never received any correspondence from ford or nhtsa for my vehicle, yet when i called a ford dealer they said my car was affected and could be fixed if under 150,000, which it is not. but, had i k own this was an issue, i would have had it repaired from the beginning, and not followed what the ford manufacturer owner's guide suggested each time. i want my car repaired by ford and they are refusing stating nhtsa was responsible for recall informing, which again i was not informed.

The contact owns a 2012 ford fusion. the contact stated that while making a left turn, the vehicle inadvertently lost power steering. the warning message "power steering system default" illuminated. the contact stated she was able to continue to drive the vehicle with manual steering. the dealer was notified of the failure. the contact was awaiting a call back from the dealer. the contact stated that the failure had been reoccurring while driving. the contact referenced nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the vehicle was not diagnosed or repaired. the approximate failure mileage was 88,000.

Started the vehicle, immediately received a prompt informing me that the power steering needed to be serviced. the steering wheel is completely stiff, rendering the vehicle inoperable. according to nhsta, there was a recall issued for this issue however my vin number does not fall under the recall. initial estimates range from 1500, to 2000. it is a known issue for 2012 ford fusions, yet my vehicle does not qualify for the recall. which seems very unreasonable.

The contact owns a 2012 ford fusion. the contact stated that while driving at 30 mph, the power steering assist failed, and the steering wheel was difficult to maneuver. the contact pulled over and parked the vehicle in a parking lot where it remained. the dealer was made aware of the failure but informed the contact that nhtsa campaign number: 15v340000 (steering) had expired for the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 194,790.

The contact owns a 2012 ford fusion. the contact stated that upon the start of her vehicle, the power steering assist fault warning light appeared on the instrument panel. the contact then called a dealer and was informed of nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the contact was then referred to the manufacturer who then referred her to nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 172,000.

Takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the dealer was made aware of the issue however, the contact was informed that parts were not yet available. the manufacturer was made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

On sunday, december 12, i dot in my car and noticed the power steering assist fault light was on. i proceeded to drive and was struggling to turn the steering wheel. this is a very dangerous situation. i drive to work many miles as well as drive my daughter to school every day. this is a clear danger to my family and i as well as the community.

I was driving in north miami beach, florida when i suddenly felt something change in the car. at the same time, i noticed a warning light turned on. i decided to stop to see what was going on. at the time is when i noticed the steering wheel went stiff. invoked up what the warning light meant and it was for the power steering. i took the car in to the mechanic to change the rack and pinion. this fixed the problem, but six months later the problem was back. from then on the steering wheel is stiff. it is dangerous to drive this way so i took it to ford to get fixed, but i was quoted $2,500 with only a 2 year warranty. i have read online from other ford fusion drivers the issue usually reoccurs even when fixed. there is a recall for my model vehicle for power steering, but ford told me my particular vin does not fall under the recall even though it fits the model and year description of the recall.

The contact owns a 2012 ford fusion. the contact stated while driving 15-20 mph, the steering wheel was inadvertently locked. the warning message "power steering assist fault" illuminated. the contact stated that as she turned off and restarted the vehicle, the steering wheel became easier to steer; however, the steering wheel locked 10 minutes later while driving. the contact was able to pull to the nearest parking lot and park the vehicle. the vehicle was towed to the contact's residence. the contact was able to drive the vehicle to the nearest dealer who diagnosed that the power steering control module had failed and needed to be replaced. the manufacturer was notified of the failure and advised the contact that they could not assist because nhtsa campaign number: 15v340000 (steering) had expired. the vehicle was not repaired. the approximate failure mileage was 116,000.

2012 ford fusion. consumer stated that while driving there was a sudden lost of steering.

The electric power steering suddenly stopped working while my child was driving causing her to almost crash. i had to drive the car home and it is almost impossible for me to turn the wheel at 200lbs - there is no chance that she could steer the car like this and it just suddenly stopped working while driving with no warning. it is scheduled to go to the dealership to be looked at but i am told even though 2012 ford fusions are being recalled for this exact issue - hers is not part of the recall? no warning prior to it being disabled - once disabled yes, it tells you it’s not working. i have driven plenty of cars with no power steering and they are drivable - this requires your full body weight to force the car to turn and at 120lbs - you just don’t weigh enough to turn the car or stop it safely. i am thankful she was not on the highway because that could have ended very badly.

The contact owns a 2012 ford fusion. the contact stated that while the son was driving approximately 40 mph, the power steering assists suddenly failed to cause the steering wheel to become difficult to turn in either direction. the power steering and traction control warning lights were illuminated. the cause of the failure was not determined. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in the nhtsa campaign number: 15v340000 (steering). the contact indicated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 120,000.

The contact owns a 2012 ford fusion. the contact stated while driving 50 mph, the "steering assist fault" warning message was displayed and the steering wheel locked up. the contact was able to pull over and restart the vehicle. the dealer was made aware of the failure and scheduled an upcoming appointment for diagnostic testing. the dealer informed the contact that the vehicle had previously been serviced under nhtsa campaign number: 15v340000 (steering). the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 93,000.

My car has a very hard time shifting when i go to take off, i have not been in a wreck because of it yet but when it does shift it shifts very hard i’m afraid to even pull onto a busy road i’m worried one day it will just not shift and i’ll cause a crash.

The contact owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the "service power steering” and "service stabilitrak,'' warning messages appeared on the instrument panel. the contact stated that excessive force was needed to steer the vehicle due to the failure. he had initially taken the vehicle to an independent mechanic who informed him of nhtsa campaign number: 15v340000 (steering) which he linked to the failure; he was then referred to a dealer for assistance. the dealer and the manufacturer were notified of the failure and informed him that his vehicle was not included in the recall. the vehicle had yet to be repaired. the failure mileage was approximately 91,000.

(1) on 12/15/21, the power steering assist fault light on my 2012 ford fusion went on. (2) i was unable to schedule a repair until 1/3/22, because of the two-week christmas and new year's holidays. (3) on 1/3/22, i took the car to my dealer, germaine ford in columbus, ohio, for repair. (4) the dealer informed me that the steering column had failed, and i need to replace it at a cost of approx. $3,000. (5) i asked about warranty and recall. the dealer told me ford's extended warranty for steering column failure had expired two weeks earlier, on 12/17/21. the warranty for steering column failure on my car lasted from 12/17/11 - 12/17/21. (6) the steering failure occurred while my car was still under warranty (12/15/21), but two weeks prior to my taking the car to the dealer for repair--the earliest appointment i could get. (7) i called ford motors customer service to ask for a warranty extension or financial consideration, given that: (a) the steering failure occurred during the two-week christmas/new year holiday period, while my warranty still was in effect; (b) my steering warranty had expired just two weeks prior to my dealer visit; (c) my repair cost was approx. $3,000; and (d) steering failures on 2012 ford fusions are well documented and have resulted in injuries and deaths. (8) ford denied my request for a further extension on my steering warranty, in spite of the fact that steering failures on 2012 ford fusions are well documented and have resulted in injuries and deaths. (9) i asked ford customer service what the appeal process is. i was told my only option was to report the steering column failure and warranty lapse to nhtsa. (10) given that my car was under warranty when the power steering assist light went on & given that steering failures on 2012 ford fusions are well documented and have resulted in injuries and deaths, i feel ford should extend my warranty and cover my $3,000 cost of repair. (11) any help nhtsa can provide is much appreciated.

The contact's son owns a 2012 ford fusion. the contact stated that while driving at 15 mph, the steering wheel inadvertently lost power steering. the power steering warning light and the steering assist warning light illuminated. the contact's son was able to continue to drive the vehicle to his residence by manually steering the vehicle. the vehicle was towed to an independent mechanic who diagnosed that the steering rack and pinion had failed. the dealer and manufacturer were notified of the failure and informed the contact that the vehicle would be repaired at his own expense because the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was approximately 95,000.

The contact owns a 2012 ford fusion. the contact stated while driving 10 mph, the vehicle lost power steering assist. the contact was able to manually drive the vehicle back to her residence. the contact was informed by an independent mechanic of nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the vehicle was then towed to the local dealer and it was confirmed that the vin was not included in the recall or covered under warranty. the contact requested that the mechanic repair the vehicle at her expense even though she believed that she should not be responsible for the repair. the manufacturer was not made aware of the failure. the failure mileage was 69,099.

My electric power steering locks so i was not allowed to drive it

The contact owns a 2012 ford fusion. the contact stated while driving approximately 50 mph, the vehicle started to stall and shake with the check engine warning light illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the canister purge valve was stuck in the open position and needed to be replaced. the contact was informed of an unknown recall however, the vin was not included. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa for assistance. the approximate failure mileage was 102,000.

Safety recall notice 21s12/nhtsa recall 21v-158 ( driver airbag recall) i received a letter from ford, april 2021 about my car driver airbag needs to be repaired. risk: airbag inflator explodes, sharp metal fragments could strike the driver causing serious injury or death. i will be killed by the airbag, not the wreck. the passenger airbag inflator was repaired after i was told to park car and i was given a rental for 3 months paid by ford. when they started having to pay money, issue became very important. the letter states that when parts are available in sufficient quantities, i will be notified by ford for repair. the car is 10 years old and ford has had sufficient time to complete repairs. i am afraid to drive car and my stress level has increased. ford is affecting my life and my resale valve. please help in this matter. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Please disregard nhtsa id: 11448156. contacted ford and parts were ordered to repair.

The contact owns a 2012 ford fusion. the contact stated that while she was at a complete stop at a red light, the steering wheel inadvertently locked and lost power steering assist. the warning message "power steering lock" was illuminated. the contact turned off the vehicle and she was able to push the vehicle to the side of the road with the assistance from her husband. the vehicle was towed to the contact's residence and then the vehicle was towed to the dealer who diagnosed that the power steering control module needed to be replaced. the manufacturer was notified of the failure and informed the contact that her vehicle could not be repaired under nhtsa campaign number: 15v340000 (steering) because the recall had expired, and the vehicle was out of warranty. the vehicle was not repaired. the failure mileage was approximately 122,000.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 20 mph, the steering wheel became difficult to turn. the contact stated no warning light was illuminated. the contact was able to drive only forward and park in front of her residence. the contact stated, later on, the steering wheel services warning light was illuminated. the contact called the local dealer and made them aware of the failure however, the dealer did not have an appointment available until 2/10/2022. the contact called a second local dealer; tasca ford berlin (250 webster square rd, berlin, ct 06037, (860) 828-3546), and made them aware of the failure however an appointment was not available until 1/28/2022. the contact took the vehicle to an independent mechanic and the mechanic associated the failure with nhtsa campaign number: 15v340000 (steering). the vehicle was not diagnosed or repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 55,000.

Transmission shuddering, 1st to 2nd gear shifts shake the entire vehicle, especially when cold. abbrupt downshift. gear searching from 5th to 6th when highway driving.

Driving down the road when my car suddenly started to decelerate. it would not allow me to go any faster when pressing the gas. i had to pull over put my hazard lights on as cars were coming up on me. i pulled over turned my car off and waiting a few seconds, turned it back on and it was fine. however, i looked up what it could be and found the electronic throttle body could be the cause. why hasn’t mine been fixed if ford new about this. i’ve been in an had my oil change and my air bag recall and nobody has mentioned any of that.

Started car and began to back out of parking space. there had been a few drops of rain, but it wasn't actively raining at the time. brake went to floor when driver went to slow down. numerous dashboard lights and messages came on, including abs, traction control, traction control off, and "service advancetrac" message. driver stopped car with handbrake and shut car off. tried several times to restart vehicle over the next 30 minutes, but lights remained on and brake remained soft. finally restarted car and brake was normal, but lights remained on. all lights went on and car returned to normal when put in drive gear. this has happened about five times to two different drivers over the past 18 months. all but one time in rain, and twice while driving at 35 mph or so. we will plan to scrap or trade in the vehicle. vehicle has been checked out by both an independent mechanic and richmond ford west, with no issues identified when examined.

The power steering control module failed causing a complete loss of the ability to steer. the car will not steer at all. vehicle was towed to the dealer where they wanted $1850 to replace this power steering module which has already been replaced in the past under what i believe was a recall for this vehicle. the exact part they replaced has failed again. this is a very dangerous issue and needs to be addressed further. once the loss of steering happened a message popped up on the dash "service power steering immediately" or something very close to that message...

As of now what i'm aware of, the power steering has went out on the car. i was driving and the traction light came on by itself but then it went away. two days later as i was driving and making a turn the wheel wouldn't budge unless i used alot of force. only at specific speeds does it become a little easier to drive. my safety was at risk because i had enough time to turn toward the light, but someone coming off the freeway almost hit me from the back from how slow i was going. the wheel got stuck since i wasn't accelerating and i let the brake go slowly since i was turning, so i stopped in middle of the road for a second. i had to realize that my wheel was messing up while in the middle of driving. yes i got the car checked out by a local car repair shop. they were able to confirm that for me as well. i spoke with representatives as well from the ford service department and they informed me i would have to get a new electrical rack since it does not run on fluid. this has not happened before or previously. the traction light stays on continuously and they just started to appear a couple days ago. i have not been driving the car since because i am scared of the wheel getting stuck or affecting anything else.

The contact owns a 2012 ford fusion. the contact stated that the steering was inoperable. the steering wheel failed to turn as needed with a steering fault message displayed. the vehicle was towed to a local dealer where it was diagnosed that the steering needed to be replaced. the vehicle was not covered under special coverage. the vehicle was not repaired. the manufacturer was contacted but no further assistance was provided. the failure mileage was approximately 80,000.

Power steering fails on and off going down the road. makes it very difficult to control vehicle. says power assist failure, i see this is a problem and has recalls before but when i put in my vin number nothing comes up.

I have a 2012 ford fusion sel and my power steering has failed again. i say again bevause the previous owners of my vehicle had power steeting failure as well. they took my car to greenway ford due to power steering failure, which was in august 2015. the recall letter from ford wasn't sent out until october 2015, which tells me that they got the same medssage on their dashboard that i'm getting now... "power steering failure". ford's remedy at that time was to either fix the gear box if any codes were present or if no codes were present, then to update the software for the power steering. the simple fact that the dashboard says "power steering failure", means that a dtc code would have been present. hence why the message on the dashboard, but ford took the cheaper way out. for them, it was faster and easier to just update the software instead of replacing the gear box. knowing that replacing the gear box would have solved the issue. now 6 years later, im now stuck with the same issue that ford allegedly fixed. however, the recall from ford specifically stated "if any codes are present, to replace the gear box. ford didnt do that. they went the cheaper way around and updated the software instead and i want ford to replace the gear box on my car like they should have done the first time back in 2015.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated and the steering wheel was difficult to maneuver. the vehicle was taken to the dealer and diagnosed with power steering assist failure. the dealer replaced the steering gear and steering rack related to extended coverage number: 15n01; however, the vin was not included in the extended coverage. the manufacturer was made aware of the failure and a case was opened. the manufacturer denied the steering gear and steering rack replacement since the vehicle was not covered under warranty. the failure mileage was 54,921.

I currently am the owner of a 2012 fusion hybrid. my transmission is not shifting properly. i have had the pcm updated as an attempt to correct the issue. it will rev high, like a race car, and drives like a race car. it does not shift into higher driving gears as designed. my son, who is a student driver, isn't safe to drive it. i believe that this is an issue that ford is aware of and the dealership is wanting $5000-$6000 to fix. there are no warning lights on, so the dealership gets almost $200.00 for a diagnostic. this is not fair to the consumer.

The contact owns a 2012 ford fusion. the contact stated while starting the vehicle, the steering wheel was difficult to turn. the contact stated that the power steering warning light was illuminated. the vehicle was not taken to a local dealer to be inspected. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was informed of the failure and informed the contact that the vehicle was not included in a recall. the failure mileage was approximately 170,000.

After starting the car, the brakes were not working properly--it required a lot of pressure to get the brake pedal to work. the brake light also came on indicating a problem with the abs. after turning the car off and restarting it, the brakes worked fine again. the same thing happened the next day. that's when we took it for repairs. our mechanic advised us to take it to a ford dealer. santa monica ford told us the abs module and hcu need to be replaced at a cost of $2800 (and because there are delays getting the parts from ford, it will take at least a couple of weeks). there is a related recall on ford fusions up to 2010, nhtsa campaign number: 19v904000 (service brakes, hydraulic). after some research, it's apparent that this is a common problem for ford fusion 2011 and 2012 models as well. it looks like the problem extends through 2012 and the recall should apply to those model years as well.

The contact owns a 2012 ford fusion. the contact stated while driving 55 mph, the power steering indicator light illuminated. the contact drove home without power steering functionality. additionally, the vehicle was pulling to the right. the contact took the vehicle to an independent mechanic who diagnosed the vehicle with power steering failure. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 95,000

The advanctrac power ateeeing vera or continue to malfunction. safety put a risk because can’t steer the vehicle or turn which causes a collision. it has went outa total of 4 times since i purchase the car two years ago. the dealership is whom time me this model of vehicles has this issue. they reset but it cost 135 dollars each time. they no warning till it gone out, then the advancetrac power steering light will appear. ford is aware of this why not recall.

After replacing some calipers, rotors & pads i took my vehicle to meineke car care center in lawrence, indiana to have the brake system flushed ("bled") i got my car back and immediately after pulling off i had no pedal! almost going through a fence! my hand brake saving me intime. i declined to have it reserviced at meineke and had it looked at by a local mechanic i trust. he informed me after bleeding the master cylinder, abs module with a scan tool and all calipers that there was still no pedal. which meant one thing the hcu on the abs module is bad. which was likely because 2006-2010 models of the ford fusion have a recall on the abs/hcu for loss of brakes. why the 2012 models do not have a recall aswell is beyond me? even though the 2012 model shares alot of key components with the previous year's models. including the abs/hcu. why is the 2012 not included? obviously corporations, federal regulators & insurance companys in kahoots to dampen the blow back to the automotive industry at the expense of peoples lives!!! do the right thing

Failed power steering assist (electronic steering) and advancetrac assist. steering wheel hard to turn, and will cause an accident. current bulletin recall for power assist feature, only applies to ford fusions manufactured after august 2012. i am requesting that the current open recall for ford fusions be limited to all ford fusions from 2010-2012. mine was manufactured in july, 2012 and is not covered under current recall. many fusion owners are requesting for this recall to be open for all ford fusions from years 2010-2012. it has appeared that most 2010-2012 fords fusion owners are experiencing lack of power steering in the electronic steering. consumer's vehicle is not under the current ford recalls, as other owners. the rack and electric gears have failed in my fusion, as well as other fusions as stated. consumer's fusion is actually in-between recalls. the recent recalls are for ford 19s26, and ford 15s18.

I was driving and the advanc trac and the power steering check light came on and within 3 to 5 minute of both codes flashing, the power steering service now came on and the steering wheel locked up as i was traveling 55mph with traffic all around nearly causing me to crash with other cars within a sharp curve because of steering wheel locking up as i was in fast lane and had oncoming traffic coming from opposite direction. i barely was able to pull into slower lane and had to use all my body weight and strength to maneuver off the highway to safety. a very terrifying event with only a few moments of prior notice of any problem with the car. this needs to be a safety recall, because of such a short notice, the indicator changed to service power steering now faster than i could change lanes to get off of congested highway. this could have been a deadly ending or caused serious injury for me and other nearby motorists had i not immediately turned on my hazard signal and started tapping brakes to warn others of my perilous situation. i have not had any prior indicator lights alerting me of any problem with the steering. and the warning of any problem was less than 5 minutes before it told me to service power steering now and the lock down of the steering wheel. too short of a notice especially speeding down a congested highway amongst other drivers who were unaware of the dire situation of trying to control my car and not causing a major collision of multiple cars. i have not reported to anyone as it only happened yesterday and is now the weekend but the vehicle is available for inspection at any time. i had to call for someone to pick me up because i was stranded and i shook so bad from the experience. a friend with a tow trailer and my husband loaded the car and brought to my home. too dangerous to drive. i am going to contact the dealership first thing monday to have them check it out. i really need my car because i can't afford to purchase another.

Driver’s side door latch/handle suddenly became unoperational from the interior of the vehicle. this is a safety hazard — after struggling with the handle to get out of the vehicle, my wife resorted to climbing over the console and exiting out the passenger door. called local ford dealer and they say because the 2012 door latch is not under recall, they won’t replace the handle without us paying parts and labor. they expressed no interest in exploring this safety issue short of us bankrolling the cost, despite the fact that there are recalls for this same safety defect on fusions in other production years. the 2012 door latch should be recalled. the handle is toast - we cannot exit our fusion out the driver’s door. we are ordering a part to replace the latch, performing the labor ourselves.

The contact owns a 2012 ford fusion. the contact stated while driving 50 mph, an unknown warning message for the power steering appeared on the instrument panel along with an audible chime. the contact stated that excessive force was needed to steer the vehicle as she moved to the shoulder of the highway. due to the failure, the contact had the vehicle towed to her home. the manufacturer was notified of the failure and she was given an estimate for the diagnostic fee and repair. the contact was then referred to the nhtsa for further assistance. upon investigation, the contact discovered nhtsa campaign number: 15v340000 (steering) which she linked to the failure. the vehicle was not repaired. the failure mileage was approximately 230,000. consumer stated steering has a recall and was told to call and report the vehicle not being safe.

The contact owns a 2012 ford fusion. the contact stated while driving at 59 mph, the steering wheel locked inadvertently. the message "service power steering now" was illuminated. the contact was able to veer to the side of the road. the vehicle was towed to the dealer where it was diagnosed that the electric power steering assist had failed. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was approximately 159,000.

Dashboard pop-up stating “service power steering now” and power steering instantly stopped working almost causing a wreck going within a curve.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel was difficult to maneuver. the service power steering warning message was displayed. the dealer was made aware of the failure but informed the contact that there was no recall associated with the vin. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was 233,874.

While driving, the power steering went out completely which made it incredibly difficult to steer the car. the car's warning lights immediately flashed that the advancetrac and power steering were both out. there were no advanced warnings and happened in the middle of a drive. i have taken the car to a dealership that said there was a recall for this exact situation in other 2012 ford fusions with the electric power assist system going out which causes the power steering to fail, but my vin did not meet the recall requirements. i believe the recall should be expanded as this is incredibly dangerous to current owners. i am lucky this happened while i was driving the car as my wife would not have been able to safely move the car to the side of the road. she could have been in a much worse situation where the car was a risk to other drivers on the road.

The contact owns a 2012 ford fusion. the contact stated that she received a recall notification for nhtsa campaign number: 15v340000 (steering) and took the vehicle to the dealer for the recall repair; however, the dealer informed the contact that there were no diagnostic trouble codes (dtc) for the power steering control module (pscm). the contact stated while her son was driving at 40-50 mph after the repair, the steering wheel lost power steering functionality. there was no warning light illuminated. the contact's son continued to drive the vehicle using extra effort to steer the vehicle. the vehicle was taken to the dealer who informed the contact that the mechanic could not replicate the failure. the contact stated that the failure reoccurred several times while driving and the power steering warning light illuminated. the vehicle was taken to a second dealer, chenoweth ford inc (1564 e pike st, clarksburg, wv 26301) where it was diagnosed that the electric steering gear assembly needed to be replaced; however she would be responsible for the cost of the repair as the vehicle was out of warranty. the vehicle was repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa. the failure mileage was approximately 100,000.

My 2012 ford fusion has a recall for power steering assist failure. i took my car to the ford dealership in florence ky where i purchased the car 7 months earlier. they told me they would not complete the recall because my car was over 150k miles. my car had 170k miles on it when i purchased it in march of 2021 from that dealer.

Air bag recall has been unfixed since car was made in 2012. the recall was first started on march of 2021. i need to know my rights if the remedy is never made. the 1st issue is i don't feel safe driving vehicle and i can't get out into another vehicle which i understand is my issue but if ford doesn't care about my safety why should i care what is technically owed to me. i didn't make a vehicle that could kill someone because of sup standard parts. 2 issue is i don't to get into an accident but if i do and survive my car insurance would total set car because they can't as a company put a part on to a vehicle knowing that the air bag is still faulty. i do have gap if it came down to it but what if i didn't have that now im financially responsible for things i didn't cause or allow to happen. all i'm asking is what are may rights. does ford as a company have to help me if so how? rental car or help try get me into another vehicle regardless of my financial situation.

The contact owns a 2012 ford fusion. the contact stated while starting the vehicle, she attempted to open the front driver’s side door but it failed to open. the contact stated no warning light was illuminated. the contact stated that she opened the front driver’s side window and was able to reach the door handle to open the door. the contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door latch to be replaced. the vehicle was repaired but continued to experience the failure with the driver’s side and both the front and rear passenger’s side door latches. the contact took the vehicle back to local dealer and had all 3 door latches replaced. the vehicle was repaired but experienced the failure for a third time on the front driver side door latch. the contact took the vehicle back to local dealer and had the front driver’s side door latch repaired. the vehicle was repaired but the failure persisted. the manufacturer had been informed of the failure. the failure mileage was approximately 35,000.

Steering wheel will not turn. the dash says "power steering assist fault. was not driving when this happened. when i stopped driving last night it was driving perfect, no problems. went to drive the the next morning and that's when i noticed this problem.

The contact owns a 2012 ford fusion. the contact stated that while driving at various speeds, the steering wheel would intermittently lock without warning. initially, the power steering would resume normal operation after restarting the vehicle; however, on the latest occurrence, the power steering failed to correct itself upon restart. after months of not being driven, the contact had the vehicle towed to a dealer where they informed her that her vehicle was not under warranty or recall and she was given an estimate for the repair. the manufacturer was also notified of the failure and referred the contact to the nhtsa. the vehicle had yet to be repaired. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 45 mph, the vehicle stalled. there were no warning lights illuminated. the vehicle was towed to the residence and then to the local mechanic and was diagnosed with power steering failure. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 171,676.

The contact owns a 2012 ford fusion. the contact stated while leaving a parking spot, the steering wheel seized and the electronic steering assist warning light was illuminated. the contact stated he turned off and restarted the vehicle to reset the electrical system and continue driving to his destination. the contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gearbox to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was approximately 99,800.

While driving my car i received a warning "service power steering now" and subsequently "service advancetrac". then my power steering did not function, and the car was extremely hard to steer. in doing research, some fusions were covered under warranty/recall 15v34000, and/or 15s18. i have been informed that my vehicle is not covered. my car has approximately 72,000 miles and has been well maintained, garaged, with no serious accidents. i suspect that ford does not want to extend replacement costs on a ten year old car and the problem is more extensive than they have acknowledged.

Power steering assist fault and service advancetrack error codes appear on the digital dash display. power steering does not work. the ford dealership the vehicle was bought at and is serviced at allowed me to drive out of the lot in the car's current state because the vehicle is 7 months out of the extended warranty 10-year recall.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 40 mph, the power steering became inoperable and the vehicle stalled. the vehicle failed to restart. the vehicle was towed to an independent mechanic and diagnosed with transmission failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000. the vin was not available.

The contact owns a 2012 ford fusion. the contact stated that while the vehicle was parked, the vehicle lost power steering functionality. the power steering assist fault warning light was illuminated. the vehicle was taken to the local dealer and diagnosed the vehicle with steering rack failure. the vehicle was not repaired. the manufacturer was notified of the failure. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 65,000.

The contact owns a 2012 ford fusion. the contact stated while driving 25 mph, the power steering assist failed as the “power steering assist fault, service now” warning message appeared on the instrument panel. the contact stated that excessive force was needed to steer the vehicle due to the failure. the contact discovered that there was a customer satisfaction program for the power steering associated with the vehicle. the dealer and the manufacturer were notified of the issue and informed the contact that the vehicle no longer qualified under the customer satisfaction program. the vehicle was not repaired. the failure mileage was approximately 75,000.

The electrical power steering control system in my car failed, without which steering at low speeds and especially parking is more difficult. the problem was confirmed and assessed by a dealer during other repairs, but no other parties. when the incident occurred, it failed with no warning at car startup. the next car startup the power steering returned for about 2-3 weeks before going out again for good, again with no obvious warning after a startup. seems to be the same or a similar issue described in campaign 15v340000 that applies to 2012 ford fusions, but evidently my vin number appears to have been excluded from that recall according to ford.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 35 mph, the vehicle lost power steering functionality. the power steering assist fault warning light was illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure but offered no assistance. the approximate failure mileage was 153,000.

Power steering intermittently stops working.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 25 mph, the power steering sensor warning light illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 70,000.

My steering wheel want turn at all it’s locked

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the vehicle jerked and was slow to accelerate. the air bag warning light was illuminated. the vehicle was taken to the local dealer where it was diagnosed that the throttle body needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to nhtsa. the approximate failure mileage was 175,000.

Takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

While i was driving my 2012 ford fusion with my two children i lost power steering. barely made it to side of busy road. the service advancetrac and power steering assist message displayed after losing power steering. after restarting the car power steering is back and no warning messages. called local ford dealer who did not see any recalls for issue or seem to know about this issue. stated it "shouldn't" be an issue as the car is running like normal and scheduled appointment for a month away.

The contact owns a 2012 ford fusion. the contact stated that while operating the vehicle, there was a grinding sound coming from the steering column. additionally, the steering wheel was very unstable and the vehicle did not immediately respond while turning the steering wheel in either direction. the vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. the contact indicated that the vehicle was previously repaired under the nhtsa campaign number: 15v340000 (steering) however, the failure reoccurred. the manufacturer and local dealer were notified of the failure but no assistance was offered. the failure mileage was 80,000.

The contact owns a 2012 ford fusion. the contact stated while driving 20 mph and depressing the brake pedal, the vehicle failed to stop within a reasonable time. the contact stated no warning light was illuminated. the contact stated he was able to stop the vehicle after pumping the brake pedal. the contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. the contact continued to experience the failure. the contact took the vehicle back to the local dealer, where it was diagnosed and the brake lines were flushed several times. the vehicle continued to experience the failure. the contact took the vehicle back for the third time and was informed that the rear and front brake calipers, the abs hydraulic control unit (hcu), and the brake master cylinder needed to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 95,000.

My car rolls away in park 2012 ford fusion

Ac does not work, the climate control module is the problem. when you switch the ac on it only blows heat. the fix would be a new climate control module.

I have a 2012 ford fusion and once again the power steering went out in my car and now i’m stranded trying to figure out a way to get home there was already a recall once on power steering‘s for this car well for this year of a car don’t know if it was mine or not because it says 04 recalled unfixed problems but obviously this car has power steering problems and now i’m paying $17,000 for a car that i can’t even drive because i can’t afford to have my car fixed thanks ford should’ve known better than to buy one

The contact owns a 2012 ford fusion. the contact stated while driving approximately 30 mph, the electric power steering assist failure warning light illuminated and the vehicle lost power steering functionality. the vehicle was safely driven to the local dealer to be diagnosed. the contact stated that the power steering assist and the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 108,000.

Power steering went out while driving, almost caused me to crash.

The contact owns a 2012 ford fusion. the contact stated while driving the vehicle out of the parking lot at approximately 3 mph, the power steering functionality was inoperable. the power steering assists failure warning light illuminated. the vehicle was not diagnosed or repaired. the contact related the failure to nhtsa campaign number: 19v632000 (steering). the manufacturer was not notified of the failure. the approximate failure mileage was 60,000

The contact owns a 2012 ford fusion. the contact stated while driving on the highway at an undisclosed speed and depressing the brake pedal, the pedal went to the floorboard. there were no warning lights illuminated. the contact was able to pull off the highway and the vehicle rolled to a stop. the vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 120,000.

While driving down the road power steering assist came on dash then lost all power to steering, and of course my car says no recalls, i’m stuck with a 17,000 dollar car i can’t fix but still have to finish paying for, i new better then to buy a [xxx] ford too. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

I called ford at sam galloway in fort myers and i told them that i have at least 5 recalls but only one is important which is the passenger air bag. i was told that they have availability for september. i asked them, why wasn’t i informed of the recall? they couldn’t answer. i need to know where should i take my car. thank you

Approximately three months ago the abs system engaged due to applying my brake to avoid pedestrian crossing in front of me. after continuing to drive the brake pedal was very soft and traveled nearly to the floor of the car. the next day the system returned to normal. several days ago, on 6/25/2022 this occurred once more when a hard brake was needed to avoid a suddenly stopped vehicle and the same problem became present with a soft petal and having to pump the pedal, my wife was the operator this time. the vehicle has not yet been inspected by any entity. i have inquired about this problem from my mechanic and also have researched the problem and see there is a recall > 19s54 also an update to the recall > ea18-002 that states my 2012 fusion is included in the recall and will now contact the local ford dealership to have this concern corrected. in my research i see that is due to the abs module sticking due to corrosion from the wrong brake fluid. i have had several close calls while operating my car, the recall states ford advises it is safe to drive. this i strongly disagree with, particularly since my wife uses this vehicle and is not as skillful as i when it comes to mechanical issues such as this. there were no warning lights, or messages, the issue has now cleared up again and brakes are operating normally as before this incident. this vehicle is readily available for inspection on request.

Highway speeds power steering failure, no symptoms prior. barely got off the road to safety.

Power steering assist fault

The contact owns a 2012 ford fusion. the contact stated while reversing out of the driveway, the vehicle lost power steering functionality. there was no warning light illuminated. the contact parked the vehicle. the contact became aware of nhtsa campaign number: 15v340000 (steering). the vehicle was towed to the dealer who informed the contact that she needed to pay a diagnostic fee to determine the cause of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa. the failure mileage was approximately 140,000.

It has been 16 months since i received initial communication about the recall for my driver's side air bag. i've received no other communication regarding this recall and the nhtsa website shows that a remedy is still not available. 16 months is not a timely manner to repair an issue that in the event of airbag deployment can cause serious injury or death. being 16 months into this process with no remedy, no communication, and no repair in sight, i want to know when ford is going to give up and give me a new car.

The contact owns a 2012 ford fusion. the contact stated while attempting to exit the vehicle through the front driver’s side door, the door handle fractured. the contact was able to use the remaining part of the door handle to exit the vehicle. the vehicle was not taken to the dealer to be diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 31,000. the vin was invalid.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to be difficult to maneuver. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 140,000.

The contact owns a 2012 ford fusion. the contact stated that while driving at approximately 10-15 mph, the power steering assist failed with the "service advance trac" and "service power steering" messages displayed on the instrument panel. the vehicle was taken to the dealer where it was diagnosed with steering gear box failure. the dealer informed the contact that the steering gear box needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 140,000.

The contact owns a 2012 ford fusion. the contact stated that while driving at 30 mph, the service power steering warning light illuminated as the steering wheel became difficult to maneuver. the vehicle was not taken to the dealer or independent mechanic for diagnostic test or repairs. the contact stated that the dealer was contacted. the contact was informed that the vehicle was not included in a power steering recall. the contact researched the failure online and found nhtsa campaign number: 15v340000 (steering) and related the failure to the recall. the manufacturer was not notified of the failure. the approximate failure mileage was 125,000.

Dealership said they reset power steering, it had a recall on it and now my power steering is completely out and they refuse to fix it for free when it is a recalled part. obviously it wasn’t fixed.

Power steering went out randomly. i have tried to reset by turning vehicle on and off. there is a recall for the 2012 ford fusion...however my vehicle is not included for some reason is having exact same issue as recall for steering dating back to 2015. took to dealer. they said my power steering was out and would be over 3,000$ to fix.

The contact owns a 2012 ford fusion. the contact stated that while attempting to start the vehicle, he noticed that the power steering was no longer functioning. the contact stated that the power steering malfunction warning light was illuminated. the contact had not taken the vehicle to the local dealer. the vehicle was not diagnosed or repaired. the contact researched online and related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer had not been informed of the failure. the failure mileage was approximately 85,000. the contact stated that the actually cause of the issue was not related to the recall but has since been repaired.

Rear tail light side parking marker. all marker lights in working order is required to pass delaware state inspection. the led is hard wired within the housing unit and is not a replaceable bulb. i have to replace the housing assembly for 160.00 plus tax for a simple light. car is 10 years old. i don't believe ford expected it to fail for the life of the car. part 13404. the side marker light is not on the parts diagram. i can replace the part but was hoping ford would cover the bill, but i admit, i am venting frustration.

The contact owns a 2012 ford fusion. the contact stated that while driving at 45-50 mph, the vehicle lost power steering functionality. there was no warning light illuminated. the contact veered to the side of the road and turned off the vehicle. upon restarting the vehicle, the vehicle regained power steering functionality. the contact was able to continue driving. the vehicle was taken to the dealer where it was diagnosed that the steering gear needed to be replaced. the manufacturer was notified of the failure but provided no assistance. the vehicle was not repaired. the failure mileage was approximately 120,000.

In 2019 my power steering failed on my 2012 ford fusion. i had if fixed because i was not part of the recall for power steering. well on august 2nd 2022 it has failed again. and needs replacing again.

Car has been on recall over a year . when will i be able to have it fixed?

Takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2012 ford fusion. the contact stated that the vehicle had previously been serviced under customer satisfaction program: 15s18 (reprogram power steering control module and steering gear extended coverage) however, the failure recurred. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 140,000.

The contact owns a 2012 ford fusion. the contact stated that on several occasions, the instrument panel warning lights randomly illuminated and then failed. the contact then stated that when the instrument panel failed, the turn signals failed to operate. the contact then stated that the air conditioning unit failed and blew out heat. the dealer was not notified of the failure. the manufacturer was not notified of the failure. the failure mileage was 89,544.

The contact owns a 2012 ford fusion. the contact stated that while operating the vehicle and after closing the front driver’s side door, the door lock failed to automatically lock and secured the door. the driver indicated that the door had to be manually locked in order to be secured. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure but no assistance was offered. the failure mileage was 31,000.

The contact owns a 2012 ford fusion. the contact stated while driving at 30 mph, the message "service power steering" was displayed. the contact was able to continue driving. however, upon attempting to drive the vehicle later that day, the steering wheel lost power steering. the vehicle was towed to the contact's residence. the dealer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall as it had expired in march. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to nhtsa. the failure mileage was approximately 140,000.

Power steering assist fault warning keeps coming on after previous recall.... over past 2 months it's every other week

Steering failing cannot drive straight.

The contact owns a 2012 ford fusion. the contact stated while driving at 35 mph, the power steering failed. the contact was able to make it home safely. the vehicle was towed to the dealer and confirmed that the power steering module needed to be replaced. the vehicle was not repaired. the manufacturer was contacted, and they stated that the vehicle was not under any recalls. the failure mileage was 84,000.

The contact's stepdaughter owns a 2012 ford fusion. the contact stated that while his stepdaughter was driving at an unknown speed, the power steering assist failed to operate as needed. the power steering assist fault warning message appeared on the dashboard as the excessive force was needed to steer the vehicle. the contact's stepdaughter then called her husband who managed to carefully drive the vehicle home. the dealer was notified of the failure and informed him that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was initially notified of the failure and informed that the vehicle was under warranty; multiple attempts were made to call back the manufacturer but to no avail. the vehicle had yet to be repaired and remained in the possession of the dealer. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 15v340000 (steering), 21v158000 (air bags) and 19v001000 (air bags). the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the power steering assist and air bag warning lights were illuminated. the vehicle was taken to an independent mechanic who diagnosed that the power steering linkage and power steering module needed to be replaced. the dealer was made aware of the failure and scheduled an upcoming appointment to perform the recall repairs. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 191,353.

Started my car yesterday and got a "power steering assist failure" error. second time in 3 years i have gotten this error. results in no power steering and can occur at any time. luckily, i was in park when it happened and not driving. ford issued a recall on only certain models of fusions when they should have recalled all of them. they're "advancetrac" system does not store error messages, so taking it to a dealership is a pointless and very expensive process as they will simply throw around random, costly "fixes." this is a serious safety issue that needs to be addressed immediately. again.

Cooper adventurer tour 225/50r/17. four tires purchased 11/27/21 from pep boys. front driver-side tire has a side bubble after 10,000 miles (75,000 tires). pep boys clerk refused warranty adjustment, citing abuse & neglect, but no visible markings present to indicate same. all signs point to manufacturer's defect. the defective tire has been replaced.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 15 mph, the power steering fault assist warning light illuminated. the contact pulled over safely and the vehicle was towed to the dealer. the dealer diagnosed the failure with the power steering gear that needed to be replaced. the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 113,000.

The contact owns a 2012 ford fusion. the contact stated that the while her daughter was driving approximately 30 mph, the power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. during the failure, no warning lights or messages were displayed. the cause of the failure was not yet determined. the manufacturer and local dealer were notified of the failure. the contact was informed that the vin was not included in the nhtsa campaign number: 15v340000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 160,000.

Takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. after performing a vin check online, it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer and local dealer were not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Driving 45 mph, power steering fault came on, lost power steering. thankfully i was able to get off the road safely. have no power steering, several other models with the same year have the same problem i am being told mine was not part of the recall. ridiculous! this is a very costly repair

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. the vehicle was taken to an independent mechanic who diagnosed that the transmission fluid was black in color and the fluid level was low due to a leak. the mechanic drained the transmission fluid and added new transmission fluid, then sealed the driver's side front transmission. the manufacturer was made aware of the failure and a case was opened. the failure mileage was 68,882.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 30 mph, the brake pedal was depressed but the vehicle failed to stop before the pedal went to the floorboard. the contact stated no warning light was illuminated. the contact took the vehicle to an independent mechanic who determined that the brake pads needed to be replaced. additionally, the hydraulic system was bled. the contact stated that the failure reoccurred and the vehicle was driven to a dealer where it was diagnosed and determined that the hydraulic control unit (hcu) needed to be replaced. the contact was advised that the parts were on backorder. the contact was advised that the failure was related to nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the vin was not included. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 165,000.

The contact owns a 2012 ford fusion. the contact stated that while driving at various speeds, the vehicle lost motive power and hesitated upon depression of the accelerator pedal. both the power train and check engine warning lights would appear on the instrument panel. the vehicle was taken to both an independent mechanic and a dealer but neither could diagnose to determine the cause of the failure. the manufacturer was not notified of the failure. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. the contact then stated that the steering wheel became difficult to maneuver. additionally, the contact referenced nhtsa campaign number: 15v340000 (steering). the dealer was notified of the failure and the contact was informed that the vin was not included in the recall. the vehicle was not diagnosed. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was advised to call the nhtsa hotline. the failure mileage was approximately 161,000.

The contact owns a 2012 ford fusion. the contact stated that the transmission warning light was illuminated. while driving at an undetermined speed, the transmission was slipping and failed to shift into the proper gear. the vehicle intermittently lost motive power. the contact called the local dealer who informed him about the diagnostic test and also about parts not being available. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline. the contact stated that the failure was related to nhtsa campaign number: 13v523000 (power train). the failure mileage was approximately 97,000.

The contact owns a 2014 ford fusion. the contact stated that while driving at approximately 35 mph, the steering wheel became difficult to maneuver. the contact then stated that she heard an audible sound indicating that the power steering assist fault warning light was illuminated. the vehicle was towed to the dealer and was diagnosed that the electric power steering gear failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was informed that nhtsa campaign number: 15v340000 (steering) had expired and no further assistance was provided. the model year vehicle was not included in the recall. the failure mileage was approximately 106,000.

My car has had steering issues since purchased a year ago. i had to pay $1600 for a new steering rack as the car is electronic and is not a cheap fix. my car was not included in a recall that was done with the same plant my car was made at and literally 2 days after the end built date. i called and out a complaint in and was trying to get my car included in this recall. this car continues to show steering issue alerts on dash. the car has to be shut off and turned backed in and sometimes don’t bother driving it because it’s nerve racking to know if it will stop working. please someone look into this and add my car to the recall the stats on the recall and how close my car is to it same plant and a dew days away, please please hear this. thank you in advance

The contact owns a 2012 ford fusion. the contact stated that while driving into a parking lot at an undisclosed speed, the steering wheel seized with the service power steering message displayed. the vehicle was towed to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 170,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. there was no warning light illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering failed and needed to be replaced. the vehicle was not repaired. neither the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 229,000.

The contact owns a 2012 ford fusion. the contact stated while driving at various speeds, the power steering assist fault and the check advancetrac warning messages appeared on the instrument panel. the contact stated that excessive force was needed to steer the vehicle. the dealer and the manufacturer were notified of the failure and the contact was informed that the vehicle was not included in an extended warranty coverage or nhtsa campaign number: 15v340000 (steering). the manufacturer referred him to the nhtsa hotline for assistance. the vehicle was not repaired. the failure mileage was approximately 218,000.

My drivers side door handle will only work from the outside i was told to contact the highway safety admin because it’s technically a safety issue if i had and emergency and had to hurry up and exit my vehicle. it’s like jammed or something and doesn’t lock until i manually lock an lock my door but i’m unable to get out from the inside safety and i was already in a car accident once in my life i would really like to get my door handle fixed please

My car was under a recall to have power steering gear replaced and ford will not fix it. the wheel is so hard i can barely move it .

The power steering assist fault code came on the dash, i since had the car at the dealership and was told it was covered and would be repaired 2 days later i got a call telling me it was gonna cost $1801.00 this problem came on suddenly and could of caused a deadly accident was told at dealership that repaired it that the warranty ran out after 10 years the car is a 2012 and warranty ran out a few months ago but this being a major steering problem and could cause a major accident or fatality(s) i believe this should have been a major recall but as owner of this vehicle there was never any outreach from the dealership on this steering problem

The car suddenly accelerated 3 times since it was purchased new in 2011. the 1st time i was parking and the car suddenly accelerated and hit a cement wall. the second time i was also entering a parking spot and the car suddenly accelerated and crashed into a tree. i took it to my dealer and they were unable to replicate the problem. this was in 2015. on 9/13/2022 i was about to make a right turn and suddenly the car accelerated at high speed and crossed over the road onto the golf course before i was able to slow it down. i immediately parked the car and haven't driven it since. i feel that it is unsafe to drive especially since the dealer was unable to identify the problem.

Shortly after a having the rear brake pads replaced, i noticed that the handbrake (or e-brake) would lose tension over night, but not always. since this was occasional, then it appeared to be a hydraulic issue. about three months later (9/15/22), the brake pedal stopped working correctly and the pedal had to travel further, and be pushed to the floor to bring the car to a gradual stop. i almost went into the back of another vehicle, it's fortunate that i was travelling at a low speed when the brake failed. i took the vehicle to my ford dealer/service shop and, following their inspection and diagnostic assessment, was told that there is a problem with the hydraulic control unit (hcu), and that the it would need to be replaced and the lines flushed. my vehicle is a 2012 fusion. this sounds like the same hcu problem that lead to the recall for 2006-2010 ford fusion vehicles - refer ford motor company (ford) recall no. 19s54 - https://static.nhtsa.gov/odi/rcl/2019/rmisc-19v904-0442.pdf per linked pdf, the nhtsa opened ea18-002 and included inquiry of 2006-2012 fords fusion vehicles. it appears that only the older 2006-2010 models were included in the recall. however, as the newer (2012) models reach a similar mileage or age, it may worth reevaluating and extending the scope of the recall in the interest of safety for the traveling public. had the brake failed while traveling a higher speed, then my life, my children's lives and others would have been at risk.

The contact owns a 2012 ford fusion. the contact stated while making a right turn at an undisclosed speed, the steering wheel became firm. there was no warning light illuminated. the vehicle was taken to the dealer and the contact was informed that the power steering needed to be replaced. the contact was informed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact stated that the passenger’s side air bag warning light was illuminated. the contact then received notification of nhtsa campaign number: 21v158000 (air bags) however, the recall was related to the driver’s side air bag and not the passenger’s side air bag. neither the dealer nor the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 75,000.

Did not put car into park and was able to turn key fully back and remove the key from the off position. car started rolling on slight incline. no issues other than rain sensor wipers not always working, so maybe an issue in column. have not taken to dealership or mechanic yet.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 10 mph, the steering wheel became difficult to maneuver with the power steering assist warning light illuminated. the vehicle was taken to a local dealer where it was diagnosed that the power steering assist needed to be replaced. the contact stated that the local dealer informed him that the repairs would be covered under warranty for the electric power assist steering (epas) however, he was then informed by the local dealer that it would be at his own expense. the vehicle was not repaired. the manufacturer was made aware of the failure and also confirmed that the repair would not be covered under warranty and advised him to file a complaint with the nhtsa hotline. the approximate failure mileage was 134,000.

My electrical power steering system failed as i was driving . it is available for inspection. as i was pulling into traffic from a gas station my power steering failed . an automotive shop confirmed the power steering issue i did not notice any immediate warnings until after my car stopped

The contact's daughter owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the "service power steering "warning light illuminated. the dealer was notified of the failure and informed him that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was loaded onto a trailer and taken to an independent mechanic where it was diagnosed with electric power steering failure. the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was unknown.

Door handle failures (inside the vehicle) are very well documented and very well known to break off the mechanism required to open the door. this isn't just a minor annoyance, it is a major safety hazard, caused by either poor design, poor materials, poor process control, poor validation testing, poor part quality or poor management in concealing this as not being worthy of a recall. how many lives are you willing to risk before doing a recall? the problem has been well known & documented for well over a decade, and it is still happening in the field. if someone has not died from this door lever failure it is only a matter of time. my family's lives are in jeopardy every time we drive this vehicle with a known likelihood of the door handles failing to open the door. you may not be able to open any other door, depending on the damage from an auto accident, but ford has not taken responsibility for this high-risk to life and limb of its occupants. for such a cheap injection molded plastic part with no glass-fill, it is apparent that you went with the cheapest material possible. you've done it for over a decade and choose to ignore the problem until someone sues you or dies as a result of this safety problem. whether it is a knitline defect you have no process controls to prevent part weakness, or the excessively small part fillet, or the material thickness, subpar material properties or molded part process flow problems, ford is clearly cutting corners on the design & manufacturing of well documented and well known failures in the field. this is unacceptable, requiring your customers to waste over $200 every time it breaks, all the while being unconcerned about the serious safety risk to occupants in your vehicles. this is the problem with unethical engineering and business practices in the automobile industry. you will be held accountable only when someone dies from your decades of negligence & disregard for the safety of your customers.

Traveling at around 30mph on a narrow and curvy road, the car lost a majority of the power steering aide. i was teaching my younger sibling how to drive, and the car lost control and we were heading straight for a deep ravine. thankfully, the emergency brake was available.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 45 mph, the message "power steering assist fault" was displayed and the steering wheel lost electric power steering assist. the contact was able to veer to the side of the road by using physical strength to steer the vehicle. the contact turned off and restarted the vehicle, and the steering wheel operated as needed. the contact was able to continue driving however, the failure reoccurred while driving. the contact stated that the failure had been recurring increasingly more while driving. the dealer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was approximately 175,000. the vin was unavailable.

There is intermittent failure when brakes are applied. periodically when we push the brakes they go all the way to the floor and the car keeps moving forward and not brake. i have researched this and it seems ford has recalled some of the abs components in this model of car but not for this year/vin.

The contact's wife owns a 2012 ford fusion. the contact stated that while his wife was driving at approximately 30 mph, the steering wheel seized, and excessive force was needed to steer. the contact's wife was able to turn into a parking lot and the vehicle was turned off. after the vehicle was restarted, the steering wheel seized as the service power steering warning light was illuminated. the vehicle was then towed to an independent mechanic where it was diagnosed that the power steering control module and the rack and pinion steering needed to be replaced. the vehicle remained at the mechanic's shop awaiting repair. the contact referenced the failure to nhtsa campaign number: 15v340000 (steering), however, the vin was not included in the recall. the manufacturer was made aware of the failure. the approximate failure mileage was 149,000.

The contact owns a 2012 ford fusion. the contact stated that while driving approximately 10 mph, the message to "check power steering" suddenly displayed and the steering became very difficult to turn in either direction. the vehicle was towed to the local dealer who diagnosed that the power steering control modular was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 53,000.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 35 mph, he drove over a bump on a train track and had to depress the brake pedal down to the floorboard for the vehicle to come to a complete stop. no warning light was illuminated. a local dealer was made aware of the failure and informed the contact that the dealer did not service vehicles 10 years or older. the vehicle was then taken to an independent mechanic to be diagnosed. the contact was informed that the abs control module needed to be replaced. the contact linked the failure to nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, the vin was not included in the recall. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 95,000.

The electric power steering went out while driving. it is available for inspection upon request. the steering failure made the car very hard to control. the vechile will be inspected by an independent service center. the vechice has not been inspected by the manufacturer, police, insurance representatives or others yet. the power steering error light came on and the traction assist error light came on. the failure occurred on september 20, 2022.

Sudden loss of power steering with dashboard message "power steering assist fault" unable to turn steering wheel. problem comes and goes. took to ford dealership, $3,000 repair and ford refuses to cover under a recall claiming it is a "customer satisfaction" problem and not a safety problem. hundreds of complaints for this model year on this site for the same issue.

The contact owns a 2012 ford fusion. the contact stated while driving 55 mph, the steering wheel became firm with the power steering assist and service now message displayed. due to the failure, the contact called a relative to tow the vehicle to her home where it remained in her possession. the dealer was notified of the failure and informed her that there were no recalls on the vehicle. the contact also called the manufacturer and was notified that her vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was unknown.

My mother's car suddently became difficult to steer(she is elderly). she almost deove into another vehicle becuase her power sterring went out and the sterring became very diffuclt to turn. ford had a recall for the gear assy recall# 15n01, they are no stating that it is past the warranty date and will not cover the repair. they do admit in 2017 ther was a reporgram of this part at anpother dealership and it extended the ewarrantly but they are stayting it will not be covered. this is a saftey issue and should be covered as it almost caused an accidnet and for knows this part is faulty.

My steering went out one day while i was driving. took it to crown ford fayetteville nc and they reset software and it worked for about 5 seconds then went back out again. they said it was the gear box needs to be replace which is power steering.

Power steering went out. then traction control went out. due to. module and all components for power steering along with pins and rods.

Electronic steering rack binding. check engine light indicates power steering not working. vehicle is difficult to control and requires significant force to steer and turn. the dealer confirmed that this model of vehicle was part of a recall due to power steering failures in 2015, but this particular vehicle was not included in that recall. the ford dealer replaced the faulty steering rack and charged me $1604. a case was created with ford. they are not providing any financial support at this time.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and experienced a loss of power steering assist. the vehicle was taken to an independent mechanic who diagnosed that the electric power steering motor needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 120,000.

I pulled out of my parking lot started to accelerate and my power steering went out. there was no warning, no check engine light. it's been well maintained and no documentation of this happening with previous owner. my assist power steering now, and advice stabilitrak just flash and now i can't move the wheel to even get it to a shop.

2012 ford fusion sel vin: [xxx] on wednesday evening, october 26, 2022, my daughter was parked in a shopping center lot. when she returned to the car and started it, she got an alarm and a warning light on the dash, stating: "power steering assist fault". she contacted me in a panic, and told me that she could not turn the wheel at all. after making arrangements to pick her up, the car was towed to a local mechanic the following day, october 27. the mechanic explained that the 2012 ford fusion had a recall for my specific year, make, and model for that exact problem. i had not, however, received a recall notice. he suggested that we contact a ford dealership to make the necessary repairs, as specified in the recall. i had looked up the warning message on the computer, and was aware that my year/model fusion had a known power steering problem. however, when we contacted a ford dealer, he stated that my vin number was not included in the recall. he quoted a repair price, over the phone and without looking at my car, estimated at over $2,000.00. i am a senior citizen with only my social security income. this is my only vehicle, and my daughter needs it for transportation to and from work. obviously, the car is dangerous to drive without repairs. as of this date, the car is at the shop where it was towed, and i don't know of any options. from what i can gather, all of the problems prompting a recall on 2012 ford fusions are identical to the problem i have. i would very much appreciate some assistance and advice on how to proceed in this matter. thank you. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

While i was driving down a winding road my power steering went out i almost wrecked my car i still owe $9000 on this car and i can’t even drive it in order to get it fixed it’ll cost like $3000 money i don’t have ford needs to do another recall on these vehicles before somebody end up getting hurt my car will sit and rot now because there’s no way to fix the power steering assist warning unless you take it to a ford garage and pay them $3000 to fix it this is bull i will never buy a ford again

Power steering just locked up while driving with no warning or indicator, it still drives but it randomly locks up where i have no control over the vehicle in backing up out of our driveway i wasnt able to stop because the braking system froze up along with the steering and i hit a truck that was going down our road

Slippery/snowy conditions, applied brakes approaching a stop sign. abs kicked in and brake pedal dropped to the floor. with reduced braking ability. this has continued since. this has happened the past 2 winters and will eventually just release and the brakes function normally, until the abs is needed and then the same thing happens.

The contact stated their sister owns a 2012 ford fusion. the contact stated that their sister was driving approximately 45 mph when the steering wheel suddenly locked and failed to turn left or right. the driver then veered off to the side of the road where due to the lack of steering, the vehicle crashed into a tree stump. no air bags deployed. the driver did not have injuries or need medical attention. no police report was filed. the vehicle was towed to the dealer who then informed the contact that the failure related to customer satisfaction program 15n01 (steering) which was under nhtsa campaign number: 15v340000 (steering) however the customer satisfaction program had since expired. the vehicle had not been repaired as of yet. the manufacturer was not made aware of the failure. the approximate failure mileage was 219,000.

The contact owns a 2012 ford fusion. the contact stated while his wife was driving 60 mph, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. none of the air bags deploy. no one was injured. a police report was filed. the vehicle was towed. the manufacturer was not notified of the failure. the failure mileage 150,000.

The contact owns a 2012 ford fusion. the contact stated while driving at 45 mph, the vehicle lost power steering functionality and became difficult to steer. the check engine warning light was illuminated. the contact was able to continue driving by using physical strength to steer the vehicle. the vehicle was taken to the dealer where it was repaired under nhtsa campaign number: 15v340000 (steering). however, the failure reoccurred while driving two years later. the vehicle was taken back to the dealer where an unknown software was reset. the contact stated that the failure reoccurred while driving uphill four years later. the contact was able to veer to the side of the road. the contact stated that the failure persisted upon turning off and restarting the vehicle. the contact's father then assisted her with driving the vehicle to her residence. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 66,934.

The power steering assist randomly went out and caused me to almost crash into a wall when i was on the freeway taking the car home. the previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. i just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, ford and its dealerships are saying there’s nothing they can do to fix it. however, i know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. there are apparently no active recalls on the vehicle, but i know that the previous owners may have taken the car in for problems related to the recall. however, i also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so i’m unsure why both ford and its dealerships are saying there’s nothing they can do and that i’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and i just got the vehicle. i don’t feel that it’s fair that i pay for repair costs associated with a recall on several other ford fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

Was backing up and the power steering assist fault came on i was unable to drive car as the steering wheel is locked. the abs system kicks in and had the brakes done.

The contact owns a?2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the vehicle was taken to the dealer, where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the failure mileage was approximately?115,000.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 55 mph, the power steering assist alarm and warning light illuminated. the contact stated that soon after, the vehicle experienced a loss of power steering assist function. the vehicle was towed to the residence. an independent mechanic arrived at the residence and diagnosed that the power steering control module (pscm) needed to be replaced. the contact made the local dealer aware of the failure and was informed of nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 130,000.

The contact owns a 2012 ford fusion. the contact stated while her passenger was attempting to open the front passenger’s side door, the door would not open. the passenger rolled the window down and open the door using the exterior door handle. the contact also noticed that while attempting to lock the vehicle, the vehicle failed to lock securely. the vehicle was taken to the dealer and the door handle and the latch inside the vehicle were replaced; however, the failure reoccurred. the manufacturer was contacted and notified of the failure. the manufacturer was aware of the failure but offered no assistance. the contact was referred to the nhtsa hotline for assistance. the failure mileage was 140,000. the contact stated that the dealer had mentioned that they have replaced several door handles due to faulty plastic parts. the handle was replaced again for a second time and paid for by the contact.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 30 mph and slowing to enter a parking lot, the steering wheel became very stiff and required an extra effort to turn. the contact observed that when she depressed the brake pedal, the steering wheel became harder to turn to the left or the right. the contact stated that an unknown warning light and the "service power steering" and "advancetrac" warning lights were illuminated. the contact was able to pull off the roadway and placed the vehicle into park(p) and turned off and restarted the vehicle; however, the warning lights remained illuminated. the contact stated that the vehicle regained normal power steering functionality. the contact stated that the failure had become constant. the contact stated that she had taken the vehicle to a local dealer and informed the service manager that she researched a similar failure online for electric power steering. the service manager referred the contact to the nhtsa hotline for assistance. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was 146,199.

The contact owns a 2012 ford fusion. the contact stated that while starting the vehicle, the traction control system, brakes, and power steering functionality became inoperable. the vehicle was restarted and worked as designed. while driving approximately 30-40 mph, the brake warning light illuminated. additionally, the brake pedal was depressed and went to the floorboard. the driver pumped the brake pedal several times before the brakes started working as designed. the vehicle was taken to the local dealer who informed him that the failure was not covered under the warranty. the vehicle was not repaired. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted, and the contact was referred to the nhtsa hotline. the failure mileage was approximately 180,000.

The contact owns a 2012 ford fusion. the contact stated that at the initial start of the vehicle, the power steering failed to function. the power steering assist message was displayed. the contact had the vehicle towed to a certified mechanic where the power steering system was reset; however, the failure recurred while driving 35 mph. the power steering assist and service rack and pinion warning light illuminated. the contact had the vehicle towed to a certified mechanic who reset the code and the power steering functionality returned. the manufacturer was made aware of the failure and confirmed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 80,000.

The lug nut issue that has been creating issues with ford vehicles. they swell and can’t be removed to change a tire. something has to be done!

At approximately 58,000 miles, ford dealer told me the lug nuts were swollen and not safe and needed to be replaced. no warning signal prior to this event.

The contact owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the vehicle lost power steering functionality. there was no warning light illuminated. the contact was able to reverse and park the vehicle on the side of the curb. the contact stated that the failure persisted upon turning off and restarting the vehicle. the dealer was notified of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under ford campaign number: 15n01 (epas steering efforts) due to the manufactured date. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 141,000.

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Service advance track light came on , the car was turned off then back on and the warning light was gone. begin driving, made it 10 miles or so then the electric power steering went out while driving the vehicle. service advance track light came on. the car then lost all power steering. this resulted in difficulty steering. when the steering went out this almost lead to a collision.

The contact owns a 2014 ford fusion. the contact stated that while her daughter was driving at approximately 35 mph, the power steering warning light illuminated. the driver felt that the power steering had failed while attempting to make a lane change. the driver stated that the steering wheel was difficult to turn right or left. the contact's daughter pulled into a parking lot near an auto parts store. an auto parts store employee could not find a power steering fluid reservoir to check the fluid level. the contact had not taken the vehicle to a local dealer or independent mechanic. the vehicle had not been diagnosed or repaired. the manufacturer was informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 15v340000 (steering). the failure mileage was approximately 183,000.

The power steering does not work at low speeds. it does not work when parking or turning when taking off. there is a power steering assist fault message. the car cannot be driven. called dealer and they say there is not a recall. they want to quote $2,500 to $3,200 to repair. there is about 75,000 miles on the car.

Front driver side door handle mechanism breaks and will not open the door when the lock mechanism is in the unlocked position. to open the door from the interior, the driver must roll down the electrically-powered window and use the exterior latch to open the door. there are multiple examples of these situations and the owner’s description of repairs. here is one example: https://youtu.be/at96diapyc8 this is a serious and significant safety hazard for the vehicle driver, particularly in the event of a vehicle fire or water submersion.

The contact owns a 2012 ford fusion. the contact stated that the dealer had previously replaced the steering gear on two separate occasions; however, the failure recurred. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced; however, the dealer declined to cover the cost of repair due to the age of the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.

No power steering displays service advance trac ad power steering assist. vehicle has 98,000 miles dealer says ford's 15n01 recall extended to 10 years/150.000 miles on this issue but will not cover because car was manufactured in 2011 which exceeds 10 years. it's a 2012 model so in my opinion ten years should still be valid.

The contact owns a 2012 ford fusion. the contact stated while driving 45 mph, the steering wheel became stiff. there was no warning light illuminated. the contact stated that excessive force was needed to steer the vehicle due to the failure. upon investigation, the contact discovered nhtsa campaign number: 15v340000 (steering) which he linked to the failure. the contact reached out to an unknown dealer and was informed that the vehicle was not included in the recall. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was a 266,000.

Power steering light came on as service power steering. steering is very hard to do.

The stainless steel coverings on the wheel lug nuts swells up and bj's tire center in fairfax, va. has a box full of the defective parts. if i had a needed tire repair on the highway, i would not have been able to change tire because lugs were swollen and mishapen and wrench would not fit. koon's ford in sterling, va. was notified and i was given a contact number to ford mfg. ford refused me and are not standing by their product. i had taken vehicle in for tire rotation and balance on 1/5/2023 and ended up buying new lugs all around for 140.00.

Reporting this issue after the fact as it closely resembles the events associated with earlier ford fusions documented under nhtsa safety campaign number: 19v904000. after abs was activated, the brake pedal felt extremely soft and the required braking distance greatly increased. this was initially fixed by replacing the master cylinder and flushing the braking system; however, that fix proved to be temporary. soft brakes and large braking distance is now an intermittent issue. this car is available for inspection if needed.

Power steering failed on the road nearly causing an accident. my own research concluded that a recall number had been issued by ford/nhtsa (15s18) but i am told by ford motor company (and the dealer ft mill (sc)ford) that the recall has expired and that no reimbursement for my costs in getting the rack and pinion steering unit replaced on my car ($2100) will be granted. i don't understand this. my understanding is that "safety" recalls don't expire. i would think that power steering failure is a safety issue. i certainly can't pass nc state inspection, with this issue. i opened an inquiry with the ford motor company. your assistance is appreciated.

Power steering failure. was taken to a dealership for recall repairs even after recall repairs were made i still had intermittent power steering failure. called the dealership to fix it again but they refused to fix it due to recall being over 5 years old even though recall repairs were made 2 years prior. now power steering fault won't go away and the dealership wants a me to pay $2,000 to fix it. luckily i was parked when power steering went out.

Power steering gear , no had it fixed at ford diagnostic code p07ae . was driving on the freeway power steering went out and car jerked wheel all the way to right almost hit guardrail with 5 yr old daughter in car. yes . yes. no.

The contact owns a 2012 ford fusion. the contact stated that while his wife was pulling into a parking lot, the vehicle lost power steering functionality. a message indicating a power steering failure was displayed. the contact was able to drive the vehicle by using physical force to steer the vehicle. the vehicle was then taken to the dealer where it was diagnosed that the failure was related to ford campaign number: 15n01. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that they could not assist as the service campaign had expired. the failure mileage was approximately 136,000.

The contact owns a 2012 ford fusion. the contact stated that the steering wheel became difficult to maneuver. the vehicle was taken to an independent mechanic where the steering fluid was inspected however, the failure recurred. the vehicle was not repaired. the contact referenced the manufacturer recall number: 15s18 (steering). the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 186,000.

I was driving and my steering wheel locked up with me and my kids in the car i googled what the problem is and this is a constant problem for these fords i contacted the dealership and they are not trying to help me my car is 14 miles over the mileage and a year over the time frame for them to replace this part on my car she stated it had been taken care of in 2015 but the last letter for the customer satisfaction program was sent out in may 2019 i am not the first person to own this car and the fact that rk chevrolet sold me a car with this issue is a concern and a lawsuit because i had my children with me and they aren’t trying to help me replace a 3000 dollar part that has been an issue for many owners of this car

The contact owns a 2012 ford fusion. the contact stated while starting the vehicle, the power steering assist fault waring light illuminated, and the steering was stiff. the vehicle was taken to the dealer for diagnostic testing and the contact was informed that the vehicle had experienced the failure listed in nhtsa campaign number: 14v286000 (steering) however, the vehicle was already serviced under the recall. the contact was referred to the manufacturer for assistance. the manufacturer was contacted but offered no assistance. the contact was referred to the nhtsa hotline. the failure mileage was 92,985.

The contact owns a 2012 ford fusion. the contact stated while his daughter was driving at an undisclosed speed, the message "power steering fault" displayed, and the steering wheel became very difficult to turn in either direction. the vehicle was later driven to the local dealer who diagnosed that the power steering gear had failed and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 56,000.

Brake pedal intermittantly sinks to floor; vehicle will stop but braking distance is substantially increased. no brake warning light comes on. vehicle brought to dealer in november 2022 but dealer could not reproduce issue. problem re-occured in january 2023; vehicle was towed to dealer. again, dealer could not reproduce issue because it is very intermittant. at my insistance, and as a customer-pay repair, dealer replaced abs hcu (hydraulic control unit) and abs electronic control module. note that there is a recall on older fusion models for hcu failure but not 2012 model.

Brake system failed while driving. brake pedal went to the floor and lost all brake assistance. after diagnostics, it was determined to be the abs control module and hydraulic module. this same model was subject to a recall that ended in 2010 my however the same issues are persisting into the 2012 my.

The contact owns a 2012 ford fusion. the contact stated that while driving at an unknown speed, the steering wheel became difficult to maneuver. as a result of the failure, the steering wheel failed to turn and caused the contact to damage the mid passenger’s side of the vehicle. the power steering assist fault and tire pressure sensor fault warning lights were illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the dealer was not notified of the failure. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was then informed that the vin was previously repaired under nhtsa campaign number: 15v340000 (steering). the failure mileage was approximately 93,967.

Power steering assistance fault occurring for several years. dealership said that ford would not cover repairs unless they could recreate the failure while they had it in their possession and could hook the car up to the computer. this most recent issue did not clear after restarting the vehicle several times as it had before. lost power steering and took it to the dealership. on the way, service avancetrak error came up as well. dealership reported the steering gear needed replaced and this car would have been covered under a warranty extension if we would have brought it in before 10 years. ford claims that they are unable to extend any further and that nhtsa will not allow them to help cover after this 10 year period. nhtsa claims that is false, and all i can do is file a complaint here that goes to a different part of their organization that does not have a phone number, and work with the manufacturer and ftc for warranty extension. never received any notices for this warranty extension that should be a recall.

Had car towed to brian hoskins ford dealership on dec 2 2022 due to power steering failure. originally had same dealer service car when a recall (15s18) was sent out july 2015. was told it was fine, no part replacement needed: "check for dtcs and reprogram pscm". i purchased car sep, 2013 with 11,000 miles on it from car sense. at time of recall it had 26,991 miles. at time of steering failure mileage was 75,573. dealer would not honor the recall, charging $2055.50. i called ford motor company before repair was made and they also refused to honor recall, placing blame on the dealership for reprogramming the pscm and closing program 15s18. i paid hoskins ford to fix the issue but feel i should be compensated due to the recall status that is still in effect. the dealership service advisor, [xxx], inferred that i was past the date and also stated that the dealer gets no specific mechanical details for the recall from ford. my case number from my phone conversation with ford company is [xxx]. i called them dec 5 2022. i don't feel i am past the date and hope that you can help me. i don't understand why it wasn't fixed at the recall and how they deemed it safe to drive. it also only has half the miles covered (150,000). information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Power steering stopped working while i was driving.

The braking system failed. yes it’s available upon request for inspection. the safety of myself and others were put at risk because it caused me to hit something in front of me. i stepped on the brakes and the pedal went straight to the floor. this has happened multiple times it is putting my safety as well as my children’s safety at risk. when i step on the brake pedal there is nothing goes to the floor till i pump the pedal. initial lu when hitting the pedal it jerks the steering wheel out of my hand to the right every time. it’s not only putting my children’s, and my self in harms way but any other driver that might be even near me while driving considering it takes the steering wheel out of my hand uncontrollably.

The contact owns a 2012 ford fusion. the contact stated that while driving at various speeds and attempting to make a turn, the steering wheel was difficult to maneuver. the contact stated that no warning lights were illuminated. the vehicle was taken to an independent mechanic who diagnosed the failure as a malfunctioning electric power steering module, that needed replacement. the vehicle was not repaired. the contract related the failure to nhtsa campaign number: 15v340000 (steering). the contact stated that the dealer was contacted and verified that the vin was not included in the recall. the manufacturer was not notified of the failure. the approximate failure mileage was 159,900.

Power steering assist went out, dealer quoted $2200 repair for new steering gear on a car with around 70,000 miles. reading on line, this seems like a common issue with this model car and should be covered by a recall.

This is a general concern, not limited to only my car. daytime running lights do not turn on the tail lamps. people believe if they have the drl turned on, they’re safe, but they are difficult to see in rain/fog/tunnels etc. drl should include tail lamps also, automatic headlamps only come on when it gets dark enough out. it’s surprising how many tail lamps come on half way through the turnpike tunnel. auto lamps should simply come on when you turn on the key. that’s a frustration of mine. thank you for listening.

The contact owns a 2012 ford fusion. the contact stated that the vehicle was parked, and the power steering warning light illuminated. the vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 100,000.

Bait n switch at the dealership two years ago “no open recalls except for the passenger airbag” that’s fine. couple nights ago, i go to get some groceries and my power steering fails. no problem, usually, i just turn my car on and off again but this time it’s actually quit on me. my dad tells me to check the recalls (which i think is pointless bc i already know there’s “only one”) lo and behold there was a recall on the power steering that coincidentally expired the year i bought the car. i’m at 100,000 now and i’m the fourth owner. got quoted $190 just for ford to diagnose it. i’m not the type of person to make a big deal over this, i hate lawsuits, i hate haggling, i hate doing all this but i’ll be damned if anybody tries to f*** me over over and over again

Steering failed rack and pinion

The contact owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the power steering assist fault message was displayed on the instrument panel and excessive effort was needed to steer the vehicle. the vehicle was taken to a dealer where a diagnostic test was performed, and the vehicle was diagnosed with power steering failure. the dealer informed him that the vehicle was not covered under nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was approximately 117,000.

The contact owns a 2012 ford fusion. the contact stated while driving 35 mph the steering wheel became firm, making it difficult to turn the steering wheel. the contact stated that the service power steering assist message was displayed. the contact was able to drive back to the residence. the vehicle was taken to the dealer and the steering assist was repaired. the manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty. the failure mileage was 80,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed and making a left or right turn, the steering wheel became difficult to maneuver. the power steering assist fault warning light was illuminated. the vehicle was taken to an independent mechanic where the cause of the failure could not be determined. the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 60,000.

The contact owns a 2012 ford fusion. the contact stated that after the vehicle was taken to a local dealer for routine oil change services, she was made aware that the vin was included in nhtsa campaign number: 15v340000 (steering). the vehicle was repaired; however, the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering functionality with the power assist fault warning light illuminated. the vehicle was taken to a local dealer, where it was diagnosed that the steering column needed to be replaced. the vehicle remained at the dealer awaiting the repair. the manufacturer was made aware of the failure. the approximate failure mileage was 25,000.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 10 mph in a parking lot, the vehicle went over a traffic speed bump, the brake pedal was depressed she felt soft. the brake pedal had to be depressed to the floorboard to stop the vehicle. the contact stated no warning light was illuminated. the contact stated that the brake failure had become constant. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the brake booster assembly, master cylinder, and vehicle suspension arms in the front wheels needed to be replaced. the vehicle was repaired. the contact stated that the brake failure recurred. the manufacturer had been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 19v904000 (service brakes, hydraulic). the failure mileage was approximately 72,000. the contact stated that repairs have been made but something is still wrong with the vehicle.

Driver inside door handle does not allow the door to be opened.

The contact owns a safety 1st car seat, model number: ic261blbh, model type: onboard 35 lt, manufactured date: april 19, 2022. the car seat was being utilized in a 2012 ford fusion when the contact noticed that the latches of the lower anchor had failed and were not securing the base of the car seat after several attempts. the child was in the car seat at the time of the failure. the manufacturer was not notified of the failure. the car seat was not replaced.

The contact owns a 2012 ford fusion. the contact stated upon starting the vehicle, the vehicle lost power steering functionality. the message "power steering control failure" was displayed. the contact turned off and restarted the vehicle, and the steering wheel responded as needed; however the failure reoccurred. the vehicle was towed to an independent mechanic, where it was diagnosed that the steering gear control module was faulty. the independent mechanic related the failure to nhtsa campaign number: 15v340000 (steering); however, the vehicle was repaired under the recall in 2016. the dealer and the manufacturer were notified of the failure and informed the contact that she would be charged a repair fee as the vehicle was more than 10 years old. the vehicle was not repaired. the failure mileage was approximately 175,000.

While driving down the highway car all of the sudden alarmed service power steering now and service advance trac system. the steering wheel then locked up on the highway putting my family in harms way because we were unable to steer going 70mph. we were able to slow down and turn the steering wheel just enough to get off the highway and wait for a tow truck. my car was examined by the local for dealership. there were no warning lights prior event. no warning signs.

The contact owns a 2012 ford fusion. the contact stated while making a right turn, there was a popping sound coming from the steering wheel. no warning light was illuminated. the vehicle was taken to an independent mechanic and the mechanic stated that the electronic steering assist motor needed to be replaced. the contact was advised to contact a dealer for assistance. the dealer was contacted, and the dealer stated that the vehicle was not under recall. the manufacturer was contacted, and the manufacturer stated that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 76,000.

"power steering assistance failure" error message, along with total failure of the power steering, reverting to manual steering only. this makes the car unsafe for driver and passengers, and undriveable. the dealer has diagnosed it as an internal failure of the power steering control module (pscm) that will cost $2,100 to fix. this is despite the fact that the dealer made a software fix two years ago to the pscm to avoid problems like this.

Steering: electgric power assist system failure making the car almost impossible to steer at low speeds.

While setting in a fast food restaurant drive thru for 1 minute on 03/14/2023. i was asked to pull forward and could not steer my car. i pulled straight ahead to get out of the lane and couldn't steer left or right. i shut the car off for a moment, restarted and the steering works fine. i know that this car has electric assist power steering. i googled the problem with this model and found that many people have had the same issue. some were saying that ford covered it on a recall and others said that ford took care of them on the problem. my car has only 108,000 miles and is in excellent condition. there are owners that have said that the dealership has replaced the rack & pinion, elec. motor, wire harness's, etc. and still have erratic loss of steering. had this happened in traffic or cornering, the results could be disastrous. there was absolutely no control over the steering when this happened. i contacted ford and they said that there were no recall/issues with this problem. it seems to me that when they replaced the passenger side air bag in 2019 that they may have done some type of power steering recall/software update?. i am afraid to drive this car until i can get some more info. or resolution on this . i have not been to a dealership at this time since the ford factory rep. didn't acknowledge an issue or current recalls. when i pressed them on this issue, they suggested that i contact you. after the incident and restarting my car, i safely drove it home about 4 miles with no further incident. i did not notice any warning lights at the time of loss of steering. thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The car suddenly became hard to steer and had been working fine. no one was injured because the car was at a low speed. the car was checked and there is no power steering.

Service advance trac and service power steering now keeps coming on . i’ve looked this problem up and seems to be a very common thing amongst ford fusions. because of this , my power steering turns off and no matter how many times i reset the code , it keeps turning back on . it makes it very dangerous to drive the car especially if it turns off in the middle of a trip/drive.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the power steering became inoperable. the power steering fault and service advance trac warning lights were displayed. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was notified and referred her to the nhtsa hotline. the approximate failure mileage was 139,000.

The owns contact owns a 2012 ford fusion. the contact stated that their daughter was driving approximately 55 mph when the steering wheel began jerking and shaking. while slowing down to make a right turn when the power steering suddenly failed causing them to crash into a guardrail. the air bags did not deploy. the vehicle was towed due to the power steering failing and being too difficult to drive. the driver did not receive any injuries or medical attention. a police report was not filed. the vehicle was taken to a certified mechanic who installed a power steering and performed a computer flash. the failure persisted after the repair and had begun to do so more consistently. the manufacturer was made aware of the failure and referred to the nhtsa hotline. the approximate failure mileage was 140,000.

The electronic steering assist stopped functioning causing very difficult steering effort that could have caused a reduced ability to turn and avoid other cars, persons, or ovjects. the car showed “power steering assist fault”

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the vehicle started to shake without warning. the contact then stated that she attempted to operate the a/c unit, when she heard an abnormal sound inside the unit. the contact also stated that the unit failed to dispense cool air. additionally, the contact stated that after the accelerator pedal was depressed, the vehicle hesitated to respond for five seconds. no warning lights were illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that due to an unknown electrical failure, the a/c compressor needed to be replaced. the dealer was notified of the failure and the contact was advised to bring the vehicle in for diagnostic test. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage as approximately 120,000.

My power steering suddenly just went out while i was driving did not return

The contact owns a 2012 ford fusion. the contact stated while a relative was driving the vehicle, the vehicle lost power steering functionality. the relative veered to the side of the road. after several minutes, the vehicle operated as needed and was driven to the residence. the contact stated that the failure reoccurred while he was pulling out of a parking lot. the contact was unsure if a warning light was illuminated. the contact stated that he continued driving by using physical strength to steer the vehicle. the power steering became operable. the contact stated that the failure had been recurring intermittently. the vehicle was taken to an unknown dealer, where it was diagnosed that the power steering control module had failed and needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure but provided no assistance. the failure mileage was approximately 102,000.

This is the second time my door latch has malfunction. i'm a single parent and to keep having to come out of pocket to get the same issue fixed is a big inconvenience.the inside is broken i have to roll my window down and unlock my door from the outside just to get out of my car. this is a major safety hazard why hasn't the recalled 2012 ford fusions been included for the door latches? i can't even lock my door and there has been numerous break-ins close by.

Transmission issues continue to appear without warning. car shutters at times and fails to shift properly at low speeds. when exiting the freeway and coming to a stop, car wants to surge forward, even with brakes firmly applied. i have had the wrench light come on briefly two times. took the car into a local transmission shop and requested diagnostic scan for codes and trouble shoot. no codes were found for transmission or any other system on the car. as the car had 100k miles, shop recommended a transmission fluid change, even though ford does not recommend this until 150k miles. shop noted that fluid color was still red in color and no foreign debris was found in the old fluid. there is no evidence of fluid leaks either. transmission shop recomended that i contact ford delearship to see if they can reprogram or update transmission control module. contacted local dealership and was told that they would charge a minimum of $242.50 to run another diagnostic scan, but that there were no guarantees that this would solve the problem. a simple google search shows that there are many "known issues" with this ford transmission that is in my vehicle, but ford has not issued any recalls to remedy the problem. i feel that i am stuck between a rock and a hard place with an unreliable vehicle that ford "knows" has transmission problems but chooses to ignore their customers.

Power steering stopped working and dashboard message power steering assist fault appeared. i understand ford did a recall on the 6 cylinder cars with this problem. can some please help all the people that had this problem. it seem to be a lot of people.

Transmission slipping no warning lamp or code

The electric power steering went out and the wheel will not turn. there is a similar recall in other cars with the same issues

My electric power steering module was recalled my ford and they stated that they reprogrammed the module (because at that time there were no fault codes) well now my steering went out and i almost wrecked my vehicle and when i called ford they stated they reprogrammed the module but also they are saying the recall expired 10 years from manufacture date (my fusion is a 2012) so the safety recall expired last year in 2022 and they are saying they can’t do anything for me…how can a safety recall expire? and also the recall was issued in 2015..shouldn’t it expire 10yrs from the recall issue date? i’m sorry if this is a pointless argument but i almost caused an accident and even though when they “reprogrammed” the module then because there were no faults at the time don’t mean there can be an issue in the future!?!.. bottom line there part failed and could of killed me and people around me..shouldn’t they still be accountable for replacing a known faulty part?? if i was on the highway at high speeds when it failed it would have been catastrophic…. can you please help me on this issue before someone gets hurt or even killed?? a safety recall should not have an expiration date!! when that module failed on me the steering wheel locked up and after a few times of pulling very hard on the wheel it finally broke lose …they say that even after the module goes bad “manual steering” is available but i’m telling you this thing locked up completely…i can send you a video of it to prove …please can you help me? or help anyone else before someone gets hurt or killed, like i said, thank you jim s.

Brakes failed while driving. finally stopped after multiple attempts after pressing brakes to the floor. abs, advancetrac, and abs lights came up on dash while this was occurring (not prior). dealer reproduced /confirmed concern. abs module fix of $2750. luckily i was driving slowly and no other cars, people, or animals were in the vicinity; otherwise, this could have resulted in injury/deaths.

In 2016 i took my 2012 fusion to the dealership where i bought it used with 11,000 miles on it to ask how i could fix my a/c as it's now out of waranty. we bought it in 2012. while there i asked why the dash cluster was stating power steering assist fault and why the power steering goes out when starting the car sometime and while driving yet reset able per manual instructions on page 219. parts worker said he didn't know why but the last one they fixed was a little over$1,600.00 and there that was no recall on it. over the next 6 to 7 years same thing would happen every few months until finally power steering went out at about 192,000 miles. saw recall number and made appt. at dealer (kelly ford) in melbourne florida where i bought it and they told me it's to late plus it's over 150,000 miles. very hard to drive and my wife and daughters unable to drive it. help! it was at 192,000 when it finally went out and made appt. at dealer. called ford customer service and they beat around the bush basically telling me they would not fix the issue for free and i was to late for a recall? never received a recall notice of any kind.

The contact owns a 2012 ford fusion. the contact stated while driving into a parking garage, a chime sounded and a message indicating that the power steering had malfunctioned was displayed. the vehicle then lost power steering functionality. the contact was able to park the vehicle. the contact turned off and restarted the vehicle 5 minutes later and the vehicle operated as needed. the dealer was notified of the failure and an appointment was scheduled for a diagnostic test. the dealer informed the contact that the vehicle was not covered under nhtsa campaign number: 15v340000 (steering). the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in the recall. the failure mileage was approximately 100,700.

The contact owns a 2012 ford fusion. the contact stated that while making a left turn at slow speed, excessive force was required to complete the turn. the "service power steering now" and "service advancetrac" messages were displayed. despite the failure, the contact was able to drive the vehicle back to the residence. the manufacturer was notified of the failure but offered no assistance. upon investigation, the contact discovered nhtsa campaign number: 15v340000 (steering) which he linked to the failure. the contact then took the vehicle to an independent mechanic where it was diagnosed with a defective power steering angle sensor. the vehicle was not repaired. the failure mileage was approximately 108,000.

The contact owns a 2012 ford fusion. the contact stated when first starting the vehicle the power steering would not be functioning. the contact stated that he would turn the vehicle off and on and the steering would regain functionality. the contact stated that the "power steering control module" warning light was illuminated. the failure had been intermittent but had eventually completely failed. the contact had not taken the vehicle to a local dealer the vehicle had not been diagnosed and had not been repaired. the manufacturer had been informed of the failure. the contact had researched on the manufacturer web site and related the failure to customer satisfaction program: 15n01 epas steering efforts (steering). the failure mileage was approximately 95,000.

While drive the power steering went out with no warning,

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the power steering warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed that the electric power assisted steering (epas) needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 98,000.

My braking has not been correct. the brake pedal goes, almost to the floor, unless i pump the pedal. it has put me in scary situations when i have to hit the pedal hard. when i hit the pedal hard, it starts to stop, then goes down to the floor. the pedal is very spongy most of the time, with little reaction when you put your foot on it. at a higher rate of speed, you cannot slow down fast. advise me my next course of action please

Their is a recall for ford abs module yet their needs to be one for 2012 ford fusions se as well i have paid over 3200 dollars for my brakes alone . i have had 2 near misses and was in an unreported incident today from power loss on my breaks . very unsafe for me and those around

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the "service power steering" message was displayed. the vehicle was towed to an independent mechanic, who performed an unknown repair; however, the failure recurred. the independent mechanic then determined that the vehicle needed an alignment. the vehicle was not repaired. upon investigation, the contact became aware that the vin was included in nhtsa campaign number: 15v340000 (steering) however, the contact had not received the recall notification. the manufacturer was made aware of the failure and declined to perform the recall repair due to the age of the vehicle and the mileage exceeding 100,000. the failure mileage was approximately 154,000.

I had a flat tire and ever sense i got tire fixed my tranction control light came on and my power steering went out. i called about the recall but they said my car wasnt covered .. i dont understand why ford isnt fixing them cause from what ive read alot of fords have had this problem and im on a fixed income how will i afford to fix my only means of transpartation?

Was driving my ford fusion and it said “steering fault” in my info center on the dashboard and luckily it happened while i was turning into onto my road about to pull in my driveway… as soon as i turned into my driveway my steering completely locked up…i contacted ford and they told me there was a recall on the steering module but my module was updated back in 2015 but if there is a safety recall on the part what will a update do?? obviously nothing the module is still known to go bad and mine did and ford is telling me that the recall expired last year (10yrs from the manufacture date) how is this safe? a recall is a recall especially a safety recall ..if i was on the highway i could or someone else could of been hurt or worst… this is my 2nd complaint on this issue and i haven’t heard anything back …i shouldn’t have to spend 1500$ to fix something that should of been replaced under a recall

When driving, the vehicle lost power steering. after cycling the key as recommended, the power steering has not reengaged. this vehicle cannot be driven due to power steering. this going out when driving is a safety concern as it could cause accidents, injury and even death. the vehicle now displays service power steering now.

Hit a bump and the service power steering light came on but power steering was working. shut the car off momentarily. when it was restarted there was no power steering. car does have electic power steering pump.

We had to take our 2012 ford fusion on vacation from kansas to florida from may 26 to june 2, 2023. as we were preparing to drive the 1016 miles home, we suddenly had no power steering and the display in the car display read, "service power steering now". after checking that it wouldn't cause any problems to drive, we drove it home without power steering. after doing some research online, i found that there was a recall for the power steering, but my car wasn't covered. today i contacted my local ford dealership (laird noller ford of topeka, ks and spoke with joaquin) who confirmed my car wasn't covered. they recommended i contact ford motor company, which i did. the girl i spoke with just told me to get the car repaired and they would reimburse me should they ever institute a recall. with the car beign a 2012 and only having 124,000 miles, i feel this should not be happening and that ford motor company should do a better job at taking care of customer concerns; particularly when it's a safety issue such as this.

The contact owns a 2012 ford fusion. the contact stated that while his wife was driving approximately 20 mph, the "service power steering" message was displayed, and the steering wheel became difficult to turn in either direction. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the contact stated that the vehicle was previously serviced under the nhtsa campaign number: 15v340000 (steering) however, the failure reoccurred. the failure mileage was 160,000.

Power steering locked up on the vehicle, fixed with key cycle

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the vehicle was taken to an independent mechanic, where the battery was replaced; however, the contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. additionally, the steering wheel became firm, and the steering wheel seized. the vehicle was towed to an independent mechanic, who informed the contact about nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the vin was not included in the recall. the approximate failure mileage was 238,000.

My 2012 ford fusion power steering was recalled back in 2015 and was repaired with no charge . the power steering has again lost power steering for the 4th time. the experience has been frustrating ! in the past, if i turned the car off and back on the power steering would be restored. well now it’s not coming back at all! is there another recall on the power steering, that i don’t know about ? thank you

The contact's mother owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the check engine and power steering warning lights were illuminated. the contact used an odb reader and determined that the power steering module was defective and needed to be replaced. the vehicle was taken to a dealer, and it was determined that the electric power assisted steering (epas) needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 30,000.

The power-steering failed, and it is available for inspection upon request. without power-steering my reaction time decreased and i was unable to properly steer my car, which is a safety risk for myself and others. the vehicle has not yet been inspected. there was a recall on power-steering for 2012 ford fusions, but my vin has not been included, which was confirmed after a call to ford. yes, they appeared the day of the incident, and a picture of message is attached below of what appears on the dashboard.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the contact heard a grinding sound in the steering wheel while making a left or right turn. the service power steering assist fault warning light was illuminated. the contact stated that the steering wheel seized. the contact then stated that she turned off and restarted the vehicle. the contact then stated that the “service power steering assist now” warning light illuminated and remained illuminated, and the steering wheel seized. the vehicle was taken to the dealer where the failure could not be duplicated. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 119,000.

I got in my car one morning and started it and tried to pull off. my tires would not turn and i saw that the "service power steering now" and "airbag" message on my dashboard.

The steering has been locking up for 3 years on and off, a few times a month. i would get a 'power steering assist fault message and had to turn off the ignition while driving almost wreaking. now it's locked up and says 'service power steering now.'

Takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the service advance-trac and power steering assist messages were displayed. the vehicle was not diagnosed or repaired. neither the dealer nor the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 157,000.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 70 mph, the power steering warning light illuminated. the contact attempted to steer the vehicle off the highway and became aware that the vehicle had lost power steering functionality. the contact pulled of the roadway and shifted to park(p). the contact turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. the contact had not taken the vehicle to a dealer or independent mechanic. the vehicle had not been repaired. the contact reported that in january 2022 he had a power steering control module software update performed through nhtsa campaign number: 15v340000 (steering) by a local dealer. the manufacturer had not been informed of the failure. the failure mileage was 155,713.

Power steering turns off when you go above a certain speed and the service advance power steering comes on.

The contact owns a 2012 ford fusion. the contact stated that while her father was driving at an undisclosed speed, the steering wheel seized. additionally, the power steering warning light was illuminated. the vehicle was taken to an independent mechanic, who informed the contact that the power steering control module had failed and needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was made aware of the failure. the failure mileage was approximately 120,000.

The contact owns a 2012 ford fusion. the contact stated while driving 35-40 mph, the message "service power steering now" was displayed. the contact stated that upon driving into a parking lot, the vehicle lost power steering functionality. the contact used physical force to drive into a parking space. the contact turned off the vehicle and disconnected the battery; however, the failure persisted after the vehicle was restarted. the vehicle was towed to the dealer to be diagnosed. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the vehicle was not diagnosed nor repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in a recall. the failure mileage was approximately 143,000.

The contact owns a 2012 ford fusion. the contact stated that while driving at 65 mph, the steering wheel seized and became inoperable. the contact shifted into neutral (n) and veered to the shoulder of the road. the vehicle was towed to the dealer, where it was diagnosed that the steering column had failed and needed to be replaced; however, the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v3400 (steering); however, the contact was informed by the dealer and the manufacturer that the vin was not included in the recall. the manufacturer was made aware of the failure, but no assistance was provided. the failure mileage was approximately 190,000.

The contact owns a 2012 ford fusion. the contact stated that while making a turn from a complete stop at the traffic light, the steering wheel was stiff and difficult to turn. the message "power steering assist fault" was displayed. the vehicle was taken to the dealer, where it was diagnosed that the power steering control module (pscm) needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure, and a case was opened. the failure mileage was approximately 153,000.

Upon starting the vehicle, the power steering assist fault message was displayed and the steering wheel was stiff and dificultt to turn.the vehicle was taken to a repair shop where it was diagnosed that the power steering control module (pscm) needed to be replaced. the vehicle was not repaired. i was told that th there was a recall on power-steering for 2012 ford fusions, but my vin has not been included, which was confirmed after a call to ford. also they told me is not covered under the extended warranty coverage since it is a 2012 modelo however the mileage on my car is 117307

The contact owns a 2012 ford fusion. the contact stated that while the vehicle was parked, upon start-up, the steering wheel became firm and difficult to maneuver. the contact stated that the “power steering service now” message was displayed on the instrument panel. the dealer was not notified of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and the contact was informed that the vin was previously covered under the customer satisfaction program: 13n03 and advised to call the nhtsa hotline. the failure mileage was approximately 205,000. the vin was unavailable.

While driving the vehicle the power steering suddenly stopped working. there was no warning or indication of an issue with the power steering. this happened while traveling at 45-50 mph so was able to safely maneuver the vehicle to a safe area. searched on ford website for recalls and there is an epas repair for the steering. i brought the vehicle to the dealership for the repair, but was informed the repair has expired and they will not repair it.

Power steering assist fault would flash, steering locked up. every few weeks for past couple years. started grinding hard to turn service power steering now light, steering completely locked. almost wrecked numerous times. started in 2021. ford claimed they had no idea why. no check engine light ever. finally locked up completely in july this year.car has maybe 127000 miles.

The contact owns a 2012 ford fusion. the contact stated that while his son was driving at an undisclosed speed, the steering wheel became stiff and difficult while maneuvering the vehicle. the contact’s son veered to the side road and notified him. the contact was able to safely navigate the vehicle to the dealer where it was diagnosed that the steering gear failed and needed to be replaced. the vehicle had not yet been repaired. the contact referenced nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure and the contact was informed that the warranty had expired. the failure mileage was approximately 130,000.

+consistent with safety recall 15s18 and program code 15n01 - integrated controller for the power steering gear failed. this caused power steering assist and traction control to be inoperative. the problem started intermittently at about 93,000 miles and 11 years of age - but then became constant by 95,600 miles. +the problem made the steering wheel very difficult to turn. vehicle was unsafe to drive, particularly at lower speeds or with a driver of average upper body strength. it would have been very difficult to steer away from a pedestrian, animal, vehicle, or obstacle - had one suddenly moved into the path of the vehicle. this increased the chance of death/injury and/or property damage when operating the vehicle. +noted safety recall only provided limited extended warranty coverage - which had expired (due to age, but not miles). +repair was exceptionally expensive due to the power steering control module (pscm) being integrated with the steering gear, and the steering gear being integrated with the entire rack and pinion assembly. diagnostic and repair total was $2,690.15. i considered taking the risk vs. repairing the vehicle due to the high cost. +vehicle was diagnosed and serviced at a ford dealer and independent repair shop. representatives at both shops mentioned that this is a very common problem with this vehicle. the dealer escalated to ford corporate to obtain an extension of the safety recall coverage, but was denied. i did the same and was also denied. vehicle: 2012 ford fusion miles: 95,600 purchase date: 9/2011 logged dtc codes: c1277-20 c1277-e0

The contact owns a 2012 ford fusion. the contact stated that while his wife was driving at an undisclosed speed, she stopped and parked the vehicle at the local grocery store. the contact stated that when his wife restarted the vehicle and shifted into drive, she became aware that the vehicle had lost power steering functionality. the contact stated that his wife shifted the gear shifter back into park and turned off the vehicle; however, when the vehicle was restarted and shifted into drive, the power steering was operable. the contact's wife was able to safely drive the vehicle to the residence. the vehicle was taken to the dealer, and the dealer informed the contact that the power steering control module would be reprogrammed to resolve the failure; however, there was no guarantee that the failure would be fixed. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 115,000.

When i took the car in for "the works" they did not rotate the tires as the 'lug nuts were swollen and would not come off.' i percieve this as a safety issue if i have tire issues on the road. there was no incident- just a precautionary report.

It is hard for me to steer my steering wheel. it keeps saying service power steering. this is dangerous.

The contact owns a 2012 ford fusion. the contact stated that while the vehicle was parked, the power steering warning light illuminated. the vehicle was taken to a dealer where it was diagnosed and determined that the power steering control module needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 63,418.

The contact owns a 2012 ford fusion. the contact stated while driving at approximately 5 mph, the power steering failed, causing the steering wheel to become difficult to turn in either direction. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the contact was informed that the vehicle was previously repaired under nhtsa campaign number: 15v34000 (steering). the failure mileage was 127,541.

The contact owns a 2012 ford fusion. the contact stated while starting the vehicle, the "service power steering now” message was displayed. the vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the vehicle was not repaired. the manufacturer was not contacted. the failure mileage was 125,000.

The contact owns a 2012 ford fusion. the contact stated that while the vehicle was in park, the vehicle rolled backwards. there was no warning light illuminated. the contact activated the parking brake, and the vehicle stopped. the vehicle was taken to the dealer and the contact was informed that the shift cable needed to be replaced. the contact was informed that the vin was not under recall for the failure. the vehicle was not repaired. the manufacturer was not contact. the failure mileage was 113,000.

The contact owns a 2012 ford fusion. the contact stated while driving 20 mph, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. the power steering assist warning light was illuminated. the contact was able to veer to the side of the road. the contact was able to drive back to the nearby residence by using physical strength to steer the vehicle. the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the dealer and the manufacturer were not notified of the failure. the vehicle was not diagnosed nor repaired. the failure mileage was approximately 235,440.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the "service power steering" message was displayed. the contact coasted into a gas station and parked the vehicle. the vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 162,000.

Pulled out of a side street taylor onto a main highway 39 beach blvd and car jolted and didn’t have much go. seemed sluggish. transmission mount bolt had snapped off and i could have been in a major accident because i had oncoming traffic coming at me when i merged into the street and lost power because of the incident.

The contact owns a 2012 ford fusion. the contact stated that on two separate occasions, the steering locked up with the power steering malfunction message displayed. after the second failure, the contact had the vehicle towed to the dealer to be diagnosed. the dealer confirmed that the power steering had failed and needed to be repaired. the manufacturer was not notified of the failure. the vehicle was repaired. the failure mileage was approximately 99,000.

Air bag light recall

The contact owns a 2012 ford fusion. the contact stated that on three separate occasions the power steering failed to operate as needed while driving. after the first failure the vehicle was serviced under nhtsa campaign number: 15v340000 (steering); however, a year later, the failure occurred. the vehicle was then taken to an independent mechanic where the steering column was repaired out of pocket. recently, the contact stated while driving 35 mph, the "service power steering" message displayed on the instrument panel. the contact was able to drive the vehicle home where the vehicle remained in her possession. the manufacturer was notified of the failure but offered no assistance. the vehicle was not repaired. the failure mileage was unknown. the contact stated the power steering issue was due to the rack & pinion and having a mechanic fix the problem again, out of pocket, as the warranty for the power steering recall performed in 2017 has somehow expired, according to ford.

The contact owns a 2012 ford fusion. the contact stated that while driving approximately 80 mph, the steering wheel seized on several occasions. there was an unknown warning light illuminated. the vehicle was taken to the local dealer but was not diagnosed or repaired. the manufacturer was contacted, but no assistance was provided. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact stated while driving at high speeds the vehicle shut off, restarted, and shut off again. the contact was able to drive, but the vehicle shut off. the power steering assist fault warning light was illuminated. the vehicle was taken to the local dealer but was not diagnosed or repaired. the manufacturer was contacted, and the contact was informed that the warranty had expired. the contact was referred to the nhtsa hotline for assistance. the failure mileage was approximately 160,000.

The contact owns a 2012 ford fusion. the contact stated while driving 60 mph, he noticed that the steering wheel was not operating as needed. the contact stated that as he slowed down, the steering wheel became significantly difficult to steer. the steering failure warning light was illuminated. the contact was able to pull to the side of the road, where he inspected the vehicle. the contact was able to continue driving by using physical strength to steer the vehicle. the vehicle was taken to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. the vehicle was repaired, and the power steering control module (pscm) was reprogrammed. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 139,000.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the power steering function was inoperable. the service engine warning light was illuminated. the vehicle was taken to an independent mechanic. the vehicle was diagnosed with power steering gear failure. the contact was informed that the power steering gear electrical system needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to contact the nhtsa hotline for assistance. the failure mileage was approximately 95,530.

The same power steering issue that was recalled for many 2012 ford fusions happened to my car. the power steering system fault notification would flash on the dashboard and the advanced traction control light would also flash. the dealership stated that my car was not covered under that known recall because my vin number was not included. i find it very hard to believe that they would not cover this known issue. the same gear that went bad with that original 2015 recall (that my car was not covered under) failed in my car and i lost power steering and the wheels essentially locked into straight ahead. the traction control system also engaged making it very very very difficult to turn the wheel even a few degrees right or left. the pinion gear failed and the computer in the car caused even further issues with steering.

The contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 15v340000 (steering) however, the dealer and manufacturer denied the recall work stating the vehicle had exceeded the 10-year warranty period. the contact stated that the manufacturer performed the air bag recalls. the contact stated that while driving approximately 35 mph, the power steering assist warning light illuminated. the contact pulled off the roadway and the steering wheel become very stiff, requiring extra effort to turn the steering wheel. the vehicle was turned off and restarted; however, the failure persisted. the vehicle was driven to the dealer and the contact was informed that nhtsa campaign numbers: 19v001000 (air bags) and 21v158000 (air bags) recall repairs would be performed; however, 15v34000 (steering) recall repair would not be performed. the manufacturer was made aware of the issue. the failure mileage was approximately 110,000. parts distribution disconnect.

Leaving the gas station that is less than 1 mile from my home, the dash of my fusion alerted me saying "service steering now". the car then lost all power steering capabilities in the middle of the road, making steering nearly obsolete and hazardous. after briefly searching the web, i found hundreds of complaints relating to this issue. nhtsa has a recall for this electric-steering component on this exact make and model of vehicle, specs and all. after contacting ford, they said my vehicle was in fact not under recall and i would have to pay out of pocket upwards of $4,000. keep in mind kbb is valued around $3,450. but how is my 2012, 2wd, 2.5l, 4cyl. ford fusion not included in the recall? it is still equipped with the very first electric-power steering technology the other fusions have recalls for? i mean it even has the exact same same electric-power steering failure as the recalled ones. very unhappy ford customer right now, i don't understand how my particular vin made it out without making the recall list. especially given the same parts were mass produced, and were installed on my vehicle. hoping to get this particular car added to the recall list, as it has been recalled multiple times already for air bag issues, same as the fusions with power steering issues that are included in the recall case.

This is a second failure of the steering rack on this vehicle after being replaced at a ford dealer eleven months ago. just like the first failure the vehicle is difficult to control and requires significant effort to steer. dashboard message indicates power steering not working. this is clearly a safety issue resulting from a poor steering rack design. winter driving with this vehicle will be very risky.

The contact owns a 2012 ford fusion. the contact stated that upon his son starting the vehicle, he became aware that the vehicle was difficult to maneuver. the electronic stability control warning light was illuminated. the vehicle was towed to an independent mechanic, who advised the contact to take the vehicle to the dealer for assistance. the vehicle was then towed to the dealer, who diagnosed a failure with the steering column and rack and pinion. the vehicle was not repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 115,250.

I was driving down the highway, and out of no where my powersteering shut off, we almost wrecked with my 2 kids and wife in the car. i had a message pop up on the dash saying “service powersteering now” “service advancetrac”. we pulled over, i tried disconnecting the battery hoping the issues was electrical. it didn’t help. i checked every fuse both under the dash and under the hood, all were good. i got to doing some research, turns out there was a recall on 2012 ford fusions without the 3.5l (mine is the 2.5l) for this exact issue. the electric powersteering has issues that could cause severe accidents. i reached out to ford about the issue, and i was told the recall didn’t apply to my vehicle. even though i do in fact own a 2012 ford fusion with the 2.5l engine, and i’m having the same dangerous issue that was replaced in other vehicles like mine. the recall i found doing research is (nhtsa recall id: 15v340000)

Problem: electric steering rack. in the past few months when first starting car, sometimes steering wheel will not move for several seconds (1 -2) then steering frees up, but lately it is getting worse, sometime having to turn car off and restart. also, one time dash indicator saying, "steering assist failure". checking on recalls for this problem, a number of ford models has had recalls on this electric steer issue but not this particular vehicle. this seems like a very dangerous issue and we are afraid to drive it, but ford won't do anything about it. the wrecking yards say that there is high demand for used electric steering racks which indicates this is a common problem. this car has only 70k miles on it. est cost to repair $2,200 to replace steering rack.

The contact owns a 2012 ford fusion. the contact stated while driving at approximately 35 mph, the steering wheel became very difficult to turn while following a curve in the road. the contact pulled over and turned off and restarted the vehicle and the vehicle regained power steering functionality. the contact stated the power steering warning light was illuminated. the contact stated that the failure was intermittent but had recently become a persistent failure. the contact stated that she was afraid to drive the vehicle. the contact stated that an independent mechanic arrived at the residence to diagnose the vehicle. the mechanic determined that the power steering assist had failed and needed to be replaced. the mechanic informed the contact of nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 191,000.

The power steering will go out and will make the wheel lock up

The contact owns a 2012 ford fusion. the contact stated that while her son was driving in a parking lot, the power steering assist failed without warning. the contact stated that excessive force was needed to steer the vehicle. due to the failure, the contact had the vehicle towed to her home. the vehicle was then towed to an independent mechanic where they informed her that there was a recall on her vehicle for the power steering. the dealer diagnosed the vehicle with a defective rack and pinion. the mechanic had the vehicle towed to the dealer where she was informed that the recall on the vehicle had expired. the manufacturer was also notified of the failure. the vehicle had yet to be repaired and remained in the possession of the dealer. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. the contact stated that she heard a beeping sound on the instrument panel and the power steering assist fault warning light was illuminated. the vehicle was then taken to autozone where it was diagnosed that the steering gear failed, and the contact was informed that the vin was included in the nhtsa campaign number: 15v340000 (steering) and advised to take the vehicle to the dealer. the vehicle was taken to the dealer where it was diagnosed that the steering gear failed and needed to be replaced. the contact stated that she was quoted a fee and the dealer declined to repair the vehicle under the recall and stated that the vehicle was out of warranty. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was informed to notify the dealer. the failure mileage was approximately 111,000.

Power steering failed and we were stranded 300 miles from home. repair completed 6/19/23 safety of myself and others was at risk due to the fact this was a known ford problem for many years. on this trip, i drove over 600 miles to pick up my stranded husband (his truck also failed), i drove over the mackinaw bridge, many other roads and this issue could have resulted in serious injury or death. (please see details on attached summary) fortunately, the failure occurred as i pulled into the motel parking lot. the repair was done, which took one month, while i had no vehicle to drive. problem confirmed by ford dealership who repaired. my car was in at the ford dealership for various maintenance and repairs with no mention of this known problem many previous times over the years of ownership. there were no warning lights or other symptoms prior to the failure.

The contact owns a 2012 ford fusion. the contact stated while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly. the epas warning light was illuminated. the vehicle was towed to the dealer, who diagnosed a failure with the power steering control module. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure but provided no assistance. the failure mileage was 88,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, she became aware that the electronic power steering assist was not functioning properly. the eps warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 15v340000 (steering) but the vin was not included. the manufacturer was notified of the failure, and a case was opened. the failure mileage was 160,000.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 35 mph, the contact became aware that the power steering assist fault and an audible warning chime sounded. the contact stated that he was able to drive the vehicle back to his residence. the contact drove the vehicle to a dealer where it was diagnosed that the power steering assist module and the rack and pinion gear needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 15v340000 (steering). the failure mileage was approximately 104,000.

The contact owns a 2012 ford fusion. the contact stated that while driving 10-35 mph, the power steering became inoperable. there were no warning lights illuminated. the contact called the local dealer and was informed that there was no recall on the vin for the failure. the vehicle was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the manufacturer was not contacted. the approximate failure mileage was 110,000.

The contact owns a 2012 ford fusion. the contact stated while driving 70 mph, the electric power steering assist became inoperable. the service power steering message was displayed. the contact was able to pull over and use another vehicle. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 211,308.

Unknown the light just popped on asking me to service power steering now

I was experiencing steering wheel issues last year i felt a dragging and pulling underneath the car... i had to pull over because my car was slowing down and i felt a tugging and pulling underneath the car.. i thought it was my brakes or transmission, but it was the steering....i paid over 2,000.00 to fix it at the dealership ! it was a 2012 fusion.. it was the rack and pinion and bolts that needed replaced.. one year later it was the same problem again!!! i took it back to the dealership to fix it again... the front steering wheel is still not the same.. i have had the car about 6 years...i believe there were a recall on the bolts that i had to pay to replace also..

Since i bought my car in 2000, the dash where the passenger airbag comes out is broken. i have to turn the airbag off if anyone sits there. i'm afraid it will pop out at any time

The contact owns a 2012 ford fusion. the contact stated while driving approximately 40 mph, the message "power steering fault" was displayed, and the steering wheel became difficult to turn in either direction. additionally, while operating the vehicle, the air bag warning light remained illuminated. the cause of the failure was not yet determined. the manufacturer and local dealer were contacted but no assistance was offered. the contact was informed that the vin was not included in the nhtsa campaign number: 15v340000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 168,000.

The contact owns a 2012 ford fusion. the contact stated while driving at approximately 35 mph, the vehicle started shaking and jolted with the transmission shifting into gear. the contact stated that the jolt was more violent when the vehicle was first started and shifted into drive(d). the contact stated that the vehicle hesitated before moving forward and then jolted into gear. the contact stated no warning light was illuminated. the contact stated that the failure was recurring. the contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 104,000.

The contact owns a 2012 ford fusion. the contact stated while driving at approximately 55 mph, the steering wheel became inoperable. the contact stated that the steering wheel was difficult to turn. the power steering assist warning light was illuminated. the vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. the manufacturer was notified and referred to the nhtsa hotline. the failure mileage was approximately 154,000.

The contact owns a 2012 ford fusion. the contact stated while driving 20-25 mph in a parking lot, the steering wheel seized. the message "service power steering now" was displayed. the contact parked the vehicle. the vehicle was towed to the residence. an unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under nhtsa campaign number: 15v340000 (steering). the vehicle was not diagnosed or repaired. the failure mileage was approximately 156,070.

Dashboard displays 'power steering assist fault', and the steering wheel is locked (unable to turn it) it appeared on the dashboard when car was started to drive back home from work on nov 27, 2023. it was the first time this message has appeared. there were no other warning signals about steering issues before this event. all other systems appear to be working (engine start, throttle, gear change, brakes, etc.). because steering is locked the vehicle is not drive-able. it was towed to northampton, ma, ford dealership for troubleshooting. ford dealer said the remedy is to replace the steering system. their rough estimate for the repair is $2600. they also said there is a recall to replace the steering system for this 2012 ford fusion. upon checking with ford company (case# [xxx]), they refused to cover the cost of replacement due to time limits, even though it is clearly their design/manufacturing defect. the vehicle has about 110,000 miles and has been well maintained as per ford's recommended service schedule. based on industry standards and my own experience, the car should have a lot of remaining years of service. ford should accept ownership of the problem and replace the steering system at no charge to me - their customer. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I had purchased the vehicle wrecked from an auction. i was driving this vehicle back in september and the power steering went out i have had no power steering since i have brought it to the attention of ford motor company that they needed to do an investigation into their ford fusion years 2011 and 12 along with prior years due to the fact that so many have no power steering i do not see the point of having my power steering fixed or my airbags fixed if i cannot get both fixed at the same time and i believe that the power steering is a safety issue it is illegal to drive without power steering i did not know that

The contact owns a 2012 ford fusion. the contact stated that when her daughter shifted the vehicle in reverse the steering wheel was stiff. the vehicle was towed to the residence. the vehicle was diagnosed by a mechanic at the residence and the contact was informed that the steering gear needed to be replaced. the vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but was unable to help. the contact believed that the failure to be associated with an unknown recall. the manufacturer was not notified of the failure. the failure mileage was approximately 204,297.

The contact owns a 2012 ford fusion. the contact stated that while driving at 35 mph, the "power steering assist fault” message was displayed, and the contact became aware that the electric power steering was not functioning properly. the traction control warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the manufacturer was not notified of the failure. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering), but the vin was not included. the failure mileage was 125,000.

The contact owns a 2012 ford fusion. the contact stated that while the husband was driving approximately 40 mph the electric power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. the vehicle was taken to the local dealer who informed that the steering gear needed to be replaced and the steering control module needed to be reprogrammed. the vehicle was not yet repaired. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 103,103

A few days ago, i drove my car to college and on my way there, a message about the service advancetrac popped up on the dashboard. i parked my car, and when i was done with my classes, i returned to my car and turned the ignition on. at that point, another message appeared on the dashboard: service power steering now, and my steering wheel became hard to maneuver. despite the difficulty, i was able to drive home safely.

Power steering assist stopped working, it is available for inspection upon request. risk of injury or death from potential crash. as driving lost power steering on highway as following a left curve at 58 mph, heard beeping and light came on that power steering assist fault came on, then i was shot across the highway into oncoming traffic lane and left tires hit the gravel and dirt, i was able to correct the vehicle but still no power steering working. no confirmation from dealer or service center yet. no inspections yet. first appeared on 12/09/23, power assist fault warning came on, shut car off let sit 5 min, then worked fine until 12/11/23 where incident above happened. has not worked since then.

The contact owns a 2012 ford fusion. the contact stated that while starting the vehicle, the power steering assist fault message was intermittently displayed, causing the steering wheel to become firm. the vehicle was taken to an independent mechanic, who retrieved dtc code: u3000-49 and determined that the power steering control module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 15v250000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 55,000.

The contact owns a 2012 ford fusion. the contact stated that while pulling out of a parking lot and attempting to merge into traffic, the steering wheel became extremely difficult to steer the vehicle. the contact attempted to reset the power steering however, the functionality failed to return. the contact continued to drive without power steering assist. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed and needed to be replaced. the mechanic informed the contact that the failure was related to nhtsa campaign number: 15v340000 (steering) and referred the contact to the dealer for the repair. the vehicle had not been repaired. the manufacturer was made aware of the failure, and it was confirmed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 162,067.

I currently have the airbag indicator light on my car lit up. i was recently recalled, and the work done in february of 2023. i do not have confidence in the dealership that completed the work initially due to circumstances that occured with my same car a few months later. the circumstances are that later in the year, my car was in the same shop for 48 days, and they could not diagnose, or fix the problem with the car. (not related to airbags, but my trust is broken) i then brought the car to a different dealership, and they were able to diagnose, and fix within 48 hours, not days. my concern is that the car was not properly put back together, and that i still have an airbag issues, which is a safety concern for me, and potentially a passenger. my request is that, a recall is reissued on my car for airbags, so that i do not need to go to the same dealership to complete the work, that should have been done correctly the first time.

While my student driver 15 year old son was practicing for his driving test, the brakes went out. the dash was lit up like a christmas tree, and when the brake pedal was depressed, it touched the floor. the car did slow down briefly, then there was no friction what so ever from the brakes. my son, and wife could have ended up in a horrible accident, as the only way to stop the car was by allowing the car to roll to a complete stop. this is actually a know issue for ford fusions from 2006-2010. i brought this car to a dealership, and they diagnosed it as the abs abs hydraulic control unit. they have already completed the repairs. one of the comments that was made is that if it had been a 2006-2010, it would have been replaced under recall. after the brakes went out the service advance trac light, and check brake system shown on my dash light. this is a very dangerous issues especially since i live in a heavily populated college town. my family, and/or another innocent bystander could have been extremely injured or even killed. i feel like ford knows about this problem, and should be responsible to replace it.

At about 98500 miles, power steering stopped working. 2 alternating dash warning lights kept flashing; service advance trac, power steering assist fault. this sounded like it related to a known recall for electronic steering problem for my year and model but, ford said my vin was not included. i brought it to the dealer, with white knuckles, as it was very hard to turn the wheel and if i had to make a quick steering move to avoid an accident, i don't think i would've been able to. the dealer (balise ford, hyannis ma) performed an expensive repair as follows: they said steering angle sensor signal invalid and pscm internal failure. they replaced steering rack, tie rods and jam nuts. they performed pmi and configured pcsm. aligned vehicle. i still think my service should have been performed with compensation from ford but, they did not.

The transmission seems to be slipping losing power and just plain failing if ford knew about this and stil put them out for years in different cars already had a recall on the transmission can we get this one recalled cause ain’t no way anyone should have to pay 2500 + to get a transmission replaced in a car with only 80000 miles on it .. and i’m still financing the car as well this just seems ridiculous they can get away with not fixing faulty parts they decided to go ahead and put in there and release the car anyway .. this lose in power has cause me to almost wreck or get hit a few times when i go to pull out and it wants to slug out into the intersection

The contact owns a 2012 ford fusion. the contact stated while driving 40 mph, the vehicle became extremely difficult to steer the vehicle. the power steering assist light was illuminated. the contact stated that the steering assist failure started 4 years prior to the failure and as per the dealer, the vehicle was not under recall. the contact stated that the failure persisted. the vehicle was not taken to the dealer yet. the manufacturer was not made aware of the failure. the failure mileage was approximately 130,000.

On 1/6/2024 my car steering went. there was a recall on certain cars that the 2012 ford fusion has a recall for this but the dealer is saying there is not for my car. this seems to be an extensive problem with his car and a expensive repair. electric steering rack failed

Power steering

I was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. i also hit my head on the driver side window and felt very dizzy for a while afterwards. because i was so in shock and scared, i wasn’t able to drive the car home for hours, so i pulled onto the side of the road and called my family to let them know what happened. when i purchased the vehicle i wasn’t informed of any issues with the model. both this model and several others were included as part of a recall, and the car was taken into the shop and “repaired” by past owners, yet the power steering failed again. there is no active unrepaired recall because the car was brought in before and worked on by ford mechanics who then cleared the recall after fixing the car because they deemed the issue to be addressed. however, the issue is still ongoing. it is not fixed at all. i purchased this car last year, and if i would’ve known this would happen or that the car had so many issues i never would’ve bought it. i’ve taken the car to several dealerships that have said the problem is a complete failure of the steering gear, yet when i take it in to ford dealerships they state that the “extended warranty is expired” and that they can’t do anything about the vehicle needing a recall. i almost lost my life, i have a car that i cannot drive and have not been able to drive ever since the incident occurred. why am i being punished because my car has been refused to be repaired, and because ford has refused to provide me any reimbursement for the problem? to whoever reads this, thank you so much for taking the time to read and help me with this problem, as my vehicle is how i’m able to ensure survival and i’ve been struggling to survive without any type of vehicle.

The contact owns a 2012 ford fusion. the contact stated while driving approximately 40 mph, the message "service electronic power steering" displayed, and the steering wheel became difficult to turn in either direction. the vehicle was driven to the local dealer who diagnosed that the steering gear had failed and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure, but no assistance was offered. the contact stated that the vehicle was previously serviced under the nhtsa campaign number: 15v340000 (steering) in 2019. the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 111,000.

Ive had multiple accidents trying to get this car repaired . there are recalls all the way up to 2010 yet 2011 are also having the same hydraulic issues and abs issues .this is outrageous i have to spent over 3000 dollars and the issues still is resolved especially when im paying for manufacturers error.i am not hard on any of my cars but this one is horrible

The contact owns a 2012 ford fusion. the contact stated that while her son was driving at an undisclosed speed, the power steering feature was inoperable. the contact stated that the failure had occurred two weeks ago. the vehicle was taken to the dealer where it was diagnosed with a failed power steering assist. the contact was informed that the power steering assist needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was approximately 162,250.

Power steering has completely quit working and no error codes are coming up when checked. this is putting my family and everyone on the road at risk as it is very hard to steer the vehicle and near impossible to drive defensively. this has been inspected by a repair shop. no codes are found. no warning before this happened. power steering failed and a notice in the car came up on the screen at the same time to have it fixed.

On january 13 went a school function. when leaving the function the power steering assist light went on and the power steering cease to function making it hard to control. i was able to to control the vehicle and prevent it from getting in any type of accident. some of the vehicles have been recalled because of faulty power steering. ford will not pay the cost of the repair.

1.my daughter was driving her fusion in los angeles, california when the power steering gave out. 2. fortunately she maintained control of the car but had it towed to the shop. 3. the car is impossible to drive safely with the steering so defective. 4. the repairs are prohibitively expensive [$2754.33]. 5. ford has not placed this defect as a recall but has acknowledged this dangerous condition under its "customer satisfaction program campaign # [xxx]. 6. ford refuses to pay for the repair as it claims some sort of time limit has expired. 7. [my daughter may supplement this report to give finer details, as i am not sure on the dates or exactly how the incident happened.] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

When i started my vehicle to drive, a warning on my dashboard came on that said "power steering assist fault" and my steering wheel is now unable to turn in any direction.

Power steering went out and couldn't turn wheel. it is available for inspection. tried to turn right at intersection and power steering was just gone. i had my wife and granddaughter in the car. we were lucky no vehicle was coming thru the intersection at that moment. got it off the road and back to my house since i had only went about a quarter mile.the vehicle has not been inspected since its undriveable. there was first a power steering assist fault and then changed to advancetrak fault. it showed power steering fault about 3 weeks ago but i turned off car and restarted it, and it drove fine until [xxx]. we were headed to lowes and had just left our house when we pulled out at a red-light to go right and it locked up. went to ford dealership. they said extended warranty was 10 years from date or 150000 miles. they basically said it wasn't there problem. so now we have an excellent condition car that we can't drive. thank you for your time. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Driver side impact and passenger side curtain airbags deployed but not driver side that was hit.

I was driving along, going about 55mph, and all of a sudden the service advancedtrac pops up on my dash. a few minutes later service power steering now came across the screen. i noticed a difference in the steering. it was getting harder but it was manageable. i had to make a stop and turned the car off. when i crunk the car back up and started to drive the steering was very stiff. it took all i had just to pull out of a parking space. ford really needs to extend the recall for this issue to other years.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel seized. the power steering service now and advanced track system warning lights are illuminated. the vehicle was undrivable. the contact was able to safely pull the vehicle to the shoulder of the roadway. the vehicle was towed to the residence. the vehicle was towed to an independent mechanic where it was diagnosed determined there was no communication between the steering wheel and the power steering. the steering wheel sensor needed to be replaced and possibly the control module and the rack and pinion. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 132,000.

Power steering went out. the steering rack has now gone bad in this vehicle twice. the first time it was covered under a recall, 15s18, and then there were further issues, so they issued a customer satisfaction recall with the number 15n01. 2012 ford fusion with 110,000 miles, two steering racks, but because the customer service recall is expired, they won’t replace my second bad steering rack, and it is going to cost me 3,000 dollars, more than half the worth of the car according to kbb. i find this to be incredibly unfair that ford can put a crappy part that costs 2000 dollars in a vehicle, and then say because the customer service recall is expired, it’s my job and responsibility to spend 3,000 dollars fixing their crappy part.

While pregnant wife was driving the vehicle, the steering completely stopped working. when she reached safety, wife pulled over and turned car off. after letting car set for a couple of minutes and turning back on, steering still wouldn't work. when taken to the dealership, ford said that car didn't meet the customer satisfaction program warranty of 10 years or 150,000 miles.

Car was impacted by previous recall related to the power steering electrical systems and power steering assist fault light. ford needs to pay for these issues, so many people with this vehicle have had this issue and ford is refusing to pay for it.

The contact owns a 2012 ford fusion. the contact stated while depressing the brake pedal, the "power steering default" message was displayed, and the steering wheel became stiff and difficult to turn. the contact stated that the vehicle was restarted and was operating normally; however, the failure recurred intermittently. the vehicle was taken to the dealer but was not repaired. the contact discovered an unknown nhtsa campaign; however, the vin was not included. the manufacturer was made aware of the failure. the failure mileage was approximately 81,000.

The contact owns a 2012 ford fusion. the contact stated that while driving from the driveway, the steering wheel was difficult to turn. the message "power steering assist fault” was displayed. the vehicle was towed to the dealer, where it was diagnosed that the electric power steering assist had failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and a case was opened. the failure mileage was 44,529. the vin was not available.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the traction control and advanced traction warning lights illuminated. in addition, the steering wheel was difficult to turn. the vehicle was taken to the dealer where it was diagnosed with a failed steering gear. the contact was informed that the steering gear needed to be replaced. the vehicle was not repaired. the contact was informed that the failure was like safety manufacturer communication number: 15n01 and nhtsa campaign number: 15v340000 (steering); however, the vin was not associated with the recalls. the manufacturer was made aware of the failure and a case was filed. additionally, the contact was advised to report the failure to the nhtsa hotline. the failure mileage was approximately 87,508.

Bought this car in january of 2024. 2 weeks after purchase, my steering wheel became hard to turn while i was on the road. the power steering assist fault light came on, so i decided to fix the issue by taking my car to a well-rated mechanic in my area. the issue was fixed, but only temporarily as the same issue occurred two months later while i was on the road, leading myself and anyone else around me to be in danger of me losing control and crashing into them. luckily, i made it home safely, and researched the problem only to find out many vehicles similar to my make and year had the same issue with a lot of recalls. i already paid 1000 dollars to fix it once, i'd like to have a recall in order to fix it again.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. no warning lights were illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering) but the vin was not included. the manufacturer was notified of the failure but provided no assistance. the failure mileage was unknown.

Unknown electric power steering shut down while traveling leaving me with no power steering

Transmission issues. jerks and shudders and loss of power, broken motor mounts, pcm issues, misfire issues and etc. car threw codes, many expensive trips to ford dealerships, excessive undriveable down time, unsafe to be on a highway or go up a hill when it shifts (automatic), 6f35 transmission in my 2012 ford fusion

The contact owns a 2012 ford fusion. the contact stated that her daughter had parked the vehicle, and when she returned and started the vehicle, the steering wheel almost locked and was difficult to turn. the contact stated that the vehicle was driven to a local repair shop. the vehicle was diagnosed, and it was determined that the steering gear and sensor had failed and needed to be replaced. the vehicle was not repaired. the contact was advised by the repair shop that there was a recall associated to the year, make and model. the contact called a dealer and was informed that the vehicle was not included in the recall. the contact researched online and related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was informed of the failure. the failure mileage was approximately 49,000.

We are experiencing a loss of power steering with the car, which is dangerous as you never know when it is going to happen. when it does happen the car becomes so hard to steer you can hardly turn the wheel. right now the loss of power steering is intermitent. we're afraid to drive the car for this reason. i contacted my local dealer's ford service manager and ford customer service and they will not cover any repairs. the advancetrac light came on and a power steering assist fault displays when it you loose the power steering. the vehicle has not been inspected by the dealer as we just started having this problem. the service manager said it would cost around $2000.00 to fix it. the 2012 ford fusion sel with the 2.5l i4 engine has 149,818 miles on it.

The electric power steering assist (epsa) function of the car is no longer functional. it is available for inspections upon request. the vehicle began intermittently losing power steering when the vehicle would start. the problem can now be re-produced each time the vehicle is started. the problem is a known issue with this model ford fusion and was part of a previous recall. this vehicle was serviced by the ford dealership during the times the recall was in place and had the epsa re-programmed. the issue still persists, and the vehicle is unsafe to drive. the recall is no longer in effect and ford will not remedy the issue.

The contact owns a 2012 ford fusion. the contact stated while driving 45 mph, the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the power steering warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the electric power steering rack and gear. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering), but the vin was not included. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 140,000.

I am having problems with the power steering default system can not steer vehicle

My power steering failed. the steering is very difficult to steer and maneuver at low speed. the error code on the dashboard beeps every time i enter the vehicle “power steering assist fault” and is available for inspection. this is extremely unsafe when driving at any speed because of the extra effort required to maneuver the vehicle putting other drivers or pedestrians at risk in the event of needing to avoid a collision. the problem has been inspected by ford and another independent mechanic. ford did not honor the recall. there was no warning for the issue, other than the beeping and the message on the dashboard. i had drove to the store and parked with power steering, when i started the car up to leave the store i suddenly had no power steering and had to have the car towed.

Power steering went out and made me crash . prior owner got it fixed but still didn’t fix issue

Door latch keeps falling have to roll down the window to open the door from the outside

The contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign numbers: 19v001000 (air bags) 21v158000 (air bags) and would like to be removed from the recall distribution list. the local dealer and manufacturer were not contacted.

Steering assist complete failure. while driving down the highway. no warning complete dead stick.

Ford refuses to remedy a safety issue with the epas steering assist. it's a safety issue and these criminals filled it under customer satisfaction. this car could have killed me. i was going 55mph down the highway when the epas failed.

Power steering went out on my car while driving it

The power steering assist comes on and the car won't steer, out of nowhere.

I have several issues related to its steering system, particularly the electronic power assist steering (epas). the problems include the power steering assist failing, making the steering wheel very difficult to turn, and various error messages such as “power steering assist fault” displaying on the dashboard. this happen at any moment and the dealer refuse to fixed.

Purchased 2012 ford fusion in 2017. in 2024 we has a power steering assist warning. when it first happened we thought it was a 1 off. now it has happened 3 times in the last month. we found out there was a recall in 2015. went to dealership and was told because we don't have extended warranty. that it's our expenses to get it fix. we were never informed when we purchased the vechile that it has recall work done.we dint even know if it was actually done in the first place. this is very dangerous when your vechile does this in traffic,turning as you can't steer it at all when it happens you need to stop shut car off and then restart. very scary. especially when i'm disabled. i don't have 2000 plus to fix a car trade worth 4700. please tell me what my options are. if we were in formed of this when we looking for a car to purchase. we would have more than likely not purchase this vechile. dealership should have disclosed this information. thought purchasing from a dealership that they are suppose to be upfront with this information. please help

While driving with family, power steering assist fault came on and suddenly it was hard to move the steering wheel which resulted in drifting and an extemely close call car crash on highway. had to get it towed due to safety concern.

The contact owns a 2012 ford fusion. while the contact's son was pulling into a driveway, the power steering assist failed to operate as needed with the "service advancetrac" warning light illuminated. the contact's son used excessive force to steer and park the vehicle. the vehicle was taken to an independent mechanic who diagnosed the vehicle with a defective electric power steering rack and gear. the contact stated that the vehicle was previous serviced under nhtsa campaign number: 15v340000 (steering); however, the failure occurred. the vehicle was not repaired. the manufacturer was notified of the failure but offered no assistance. the failure mileage was 188,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed she noticed a failure with her power steering. the contact stated that the steering wheel felt stiff when she attempted to make a turn and the vehicle began to lose control with the power steering warning light illuminated. the dealer was contacted, and the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to reach out to nhsta for further assistance. the failure mileage was approximately 81,000.

Intermittent loss of brakes, with pedal going to the floor. couldn't stop when a deer ran out in front of me!! entire brake system looks good. is there a recall??

I started slowing down because a car in front of me was turning left. my brake pedal went to floor with no pressure whatsoever. thankfully the car turned before i hit them. i lived 2 blocks away and was able to coast into my drive. brake pads are good, master cylinder is good, calipers good, and no fluid leaking. there has to be a recall for this because it is very dangerous!!!

After i went over a set of railroad tracks, my brake pedal went to the floor while driving. i was able to stop but it scared me so bad because i almost wrecked! after stopping, i pumped brake pedal a few times and then it worked fine. i have newer pads, rotors, and calipers. brake fluid was still full, and no leaking. master cylinder is good. no idea what the problem is but i have seen online that this happens to a lot of 2012 ford fusions.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff and difficult to maneuver. a steering system fault message populated. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the contact was relating the failure to nhtsa campaign number: 15v340000 (steering); however the vehicle had previously been fixed under that recall. the manufacturer was made aware of the failure and advised the contact there was nothing they could do, since the vehicle had been fixed under the recall. the failure mileage was approximately 117,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. the contact stated that the steering wheel was difficult to turn in either direction. the contact stated that the power steering assist and traction control warning lights were illuminated. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 202,000.

Electric power steering failure was under recall 15s18 but ended 2 years ago needs to be service. i have no power steering in my car and is a major safety issue

My 2012 ford fusion purchased march 3rd 2024 would sometimes display "power steering assist fault", shutting off the car and restarting made it stop, until 2 days ago. now it is displaying "power steering assist fault" and shutting it off and restarting is not fixing it. steering is incredibly hard to do. i called ford two days ago and they told me that the recall had already been repaired, i asked if it was the update or if the part was replaced and they said it did not matter, i attempted to argue that if one solution was done and the problem reappears maybe it needed both solutions done to be completely fixed, ford disagreed. when i spoke to a local ford dealership they stated that on october 21st 2019 they found the recall number 15s18, and it was reprogrammed.

The contact owns a 2012 ford fusion. the contact stated after a week of the vehicle not being driven, the battery was drained. the contact stated that the battery was new and should have not drained so soon. no warning light was illuminated. the local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. the manufacturer was made aware of the failure. the failure mileage was approximately 60,000.

The power steering failed. it showed an error code saying power steering fault and was nearly impossible to steer. if this happened while i was driving on the highway i could have died and therefore i feel it is a major safety concern.

I spoke with ford today because my 2012 ford fusion keeps saying power steering assist fault, and also throwing dtc code (u3000-96). this dtc code is under a safety recall which on fords website does not expire. customer satisfaction program recalls can expire by date or mileage. ford continues to say that the recall has expired. being forced to drive the car is starting to take a physical effect on my body.

The contact owns a 2012 ford fusion. the contact stated that when the vehicle was started, the steering wheel was firm. the contact shifted into drive (d) but the vehicle did not steer as intended. the vehicle was towed to a dealer where it was diagnosed that the steering gear needed to be reprogrammed and the steering rack needed to be replaced. the steering gear was reprogrammed but the vehicle was not repaired. the vehicle was then taken to an independent mechanic where it was diagnosed that the steering rack needed to be replaced; however, the vehicle was not repaired. the vehicle was taken to a different dealer where it was diagnosed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 138,036.

The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. this poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. i am deeply concerned about the well-being of all individuals involved. the vehicle is available for inspection upon request. i have reached out to the dealership regarding the car's issues, providing them with the necessary information and vin number. however, they have informed me that the repairs are not covered. despite highlighting the safety implications of the problem, their response lacked concern or interest. it is worth noting that numerous online sources indicate that 2010 to 2012 ford fusions should undergo repairs and reprogramming as part of safety recalls. the dashboard warning light specifically indicates a need for steering service, yet ford motor company has failed to take responsibility and address this widespread safety issue. this situation exemplifies the lack of priority ford places on their customers' safety.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed and pulling into the driveway, the contact became aware of a failure with the steering wheel. the contact stated that the sterling wheel seized and became difficult to turn. there was no warning light illuminated. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 180,000.

The contact owns a 2012 ford fusion. the contact stated while driving 10 mph, the steering wheel seized, causing the steering wheel to become difficult to turn. the power steering warning light was illuminated. the vehicle was taken to an independent mechanic where the vehicle was diagnosed power steering control module (pscm) failure. the contact was informed that the power steering control module needed to be replaced. the vehicle was repaired; however, the failure reoccurred. the dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 128,000.

The contact owns a 2012 ford fusion. the contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt spongy and required to be pushed down to the floorboard to stop the vehicle. the contact stated that the vehicle hesitated while responding, extending the braking distance. there was no warning light illuminated. the contact state that the failure occurred intermittently. the vehicle was taken to the dealer several times, but the failure could not be replicated. the contact stated that the failure had been recurring more increasingly. the vehicle was taken back to the dealer, where it was diagnosed and determined that the hcu had failed and needed to be replaced. the vehicle was not repaired. the contact related the failure to an unknown recall. the manufacturer was notified of the failure and a case was opened. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 130,000.

Power steering issue. mechanic said the rack and pinion needs to be replaced. ford apparently had a recall or a customer service satisfactory advisory placed, 15n01, regarding the power steering issue. however, we were never notified of the issue until this happened 2 days ago. i’ve been searching for part prices or way to fix it when i stumbled on countless webpages explaining the recall and also a reddit page with people explaining similar issues over the last 2 year of this happening and never being notified by ford. ford says there’s no recalls and nothing they can do…

My steering assist system goes of at odd times, and the acceleration it does tiny tugs, and my suspension it rattles, over street bumps,, can it be fixed by a dealership, cause it’s my only vehicle i have and plus i’m on ssdi income and i can’t afford major repairs, like these, and if so have the car fully inspected just in case i’m missing something, oh and also there’s a popping noise coming from the front of the car..

When driving the vehicle and making a turn (doesn't matter which direction) the steering column appears to be stiff and i have had a mechanic take a look at it without confirmation of the cause. there are no warning lights coming on to advise what could be causing the issue. this occurs on a random basis without warning and my concern is if it seizes while on the highway i could potentially be the cause of my death and worse, someone else.

When driving or when parked it’s hard to turn the wheel both ways and that’s very dangerous when driving in the road.

The contact owns a 2012 ford fusion. the contact stated after starting the vehicle, the power steering fault message displayed on the instrument panel. the contact restarted the vehicle, and the message was no longer displayed. the vin had been included in nhtsa campaign number: 15v340000 (steering). the vehicle was taken to the dealer where it was determined that because the powertrain control module (pcm) was already updated, a diagnostic test nor the software update was not necessary. after the recall was removed from the vin, the contact stated that after parking the vehicle and then restarting the vehicle, the steering wheel seized. the contact stated that the power steering assist fault message and the service auto tech issue messages were displayed on the instrument panel. the vehicle had been returned to the dealer where it had been diagnosed that power steering rack had failed. the contact stated that the failure was related to customer satisfaction program: 15n01; however, the vehicle had exceeded the 10-year limitation. the vehicle had not been repaired. the manufacturer had been made aware of the failure and denied coverage under customer satisfaction program: 15n01. the manufacturer referred the contact to the nhtsa hotline to report the failure. the failure mileage was 71,000.

Power steering service, advancetrac warning and symbol on dash light came on as a message when car was shut off and restarted there was no power steering

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated. the vehicle was slowly driven to the residence. the contact parked the vehicle and turned the vehicle off. the following day, the vehicle was started, and the power steering function was inoperable. the contact stated that the steering wheel had seized. the vehicle was towed to the dealer; however, the vehicle had not been diagnosed. the contact referenced nhtsa campaign number: 15v340000 (steering); however, the vin was not included in the recall. the manufacturer was not made aware of the failure. the failure mileage was approximately 80,000.

When getting my car i started the car the steering was stiff and a power steering assisted fail came across my dash so i turned of the car and restarted the car and it was find. i have had to repeatedly do this on several times.

One week ago i started experiencing a grinding noise when steering my vehicle, at any speed. the steering also catches in certain positions and becomes difficult to turn. the issue can be isolated to the electronic power steering gear in my vehicle: the grinding persists after disconnecting the tie rods, but disappears after disconnecting the steering column. i have a 2012 ford fusion with 104,000 miles on it. it has been well maintained and driven carefully for its whole life with zero accidents or failures. the steering issue appeared suddenly and spontaneously. there are no warning lights, or service codes, but the steering is clearly failing and making the vehicle unsafe to drive. power steering failures at speed are unsafe and can cause accidents. recall 15s18 and extended warranty 15n01 specifically address this faulty part in 2011-2012 ford fusions and many other vehicles. because my vehicle is 2 months outside of the manufacture date range, it is not covered by this recall. however, it is built in the same plant with the same faulty part number. this leaves me with either a $2000+ repair, or i can drive with faulty power steering which is not only a major safety issue but one that is known to ford as well as the nhtsa. ford is refusing to cover the cost of this repair and additionally want to charge me diagnostic labor which i don't think i should be responsible for. please look into this issue further and hold manufacturers accountable for replacing their faulty parts. thank you.

The contact owns a 2012 ford fusion. the contact stated that while starting the vehicle, the message “power steering assist fault” was displayed on the instrument panel. the vehicle was taken to the dealer where it was diagnosed that the power steering rack had failed and needed to be replaced; however, the extended warranty had past the 10-year limitation and was expired; therefore, there would be no coverage on the vehicle. the vehicle was not repaired. the manufacturer was made aware of the failure and confirmed that the vehicle was no longer covered under the extended warranty. the manufacturer referred the contact to the nhtsa hotline to report the failure. the failure mileage was 40,000.

I noticed a couple of months ago my brakes where acting weird one minute they were fine and then sometimes the pedal would go to the floor and one day i was behind someone who had stopped suddenly and i hit my brakes fast and they went to the floor, for me not to hit the person in front of me i had to run off the road i was doing 30 mph and nobody was hurt but if i didn't have the options to run off the side of the road i would have rear-ended the other car and would have put me and the other people in a dangerous situation now my brakes go to the floor all the time i had it checked and every time i hit the brakes while in park they hear air coming from the abs module which needs to be replaced is what i was told there was never no warning light that came on and never have come on before, this incident would have been much more dangerous if i was on interstate doing 70 + and i could have not stopped i've learned that the same problem has a recall on the 2006 - 2010 ford fusion and all the reviews i've read the same problem is happening for the 2012 ford fusion also so why hasn't it been put on the recall list because this puts people's life's in danger and it is a very hazardous safety issue

Last few years i have advance trac, steering assist, steering locks up intermittent issues documented by dealer, not abke to find anything wrong when i still had extended warranty, now they suspect it no recall / no warranty it's 2400 $ it's a safety issue many people have documented .

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel seized. there was no warning light illuminated. the contact stated the steering wheel became difficult to turn. the vehicle was restarted; however, the failure recurred. the vehicle was taken to the dealer where it was diagnosed that the steering gear box had failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 128,000.

Power steering assist fault failed, should have been covered under nhsta forms but was not honored.

The abs control module failed at 59,000 miles. it's difficult driving on wet rainy roads with no abs system, it's a hughe safety risk especially on wet roads. the month of august was really rainy and it was extremely stressful driving. i have been looking for a repair but several auto repair shops including ford can't get the part.

The contact owns a 2012 ford fusion. the contact stated that when the vehicle started, the steering wheel seized. the power steering assist fault warning light was illuminated. the vehicle was towed to an independent mechanic and diagnosed with electronic steering rack failure. the contact was advised to take the vehicle to the dealer for assistance. the vehicle was towed to the dealer where it was diagnosed with a failed electronic steering rack. the contact was informed that the electronic steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was filed. the failure mileage was approximately 144,277.

My power steering failed and caused me a great deal of grief financially and left me without a vehicle. this was a known issue with my car and a recall was not brought to my attention. i spoke with a representative at ford and was informed to ask for an investigation: 15v340. i wish to be reimbursed by ford for the inconvenience and failure to be notified about this recall.

My 15 year old permit driver was driving the car and a power steering message flashed. the car became very difficult to steer and very difficult to pull to the side of the road. this could have caused a major accident. i was told when i called there was a recall for this in the past but had been fixed on this particular car. it must not have been fixed well. the car is not technically high mileage by today’s standards.

The driver power steering system message goes on every so often and i have to turn off and on to reset the light, but my concern is that it’s going to go off as i’m driving, and the fuel mileage as i’m driving it says mileage to empty and one time i was trying to get to the gas station and it hit 0 and it was still going the car, and the suspension makes noise when i go over the bumps and also when i’m reversing and turning the wheel there’s a popping sound from the front it sounds like,

The contact owns a 2012 ford fusion. the contact stated while driving at various speeds, the wheels were shuddering. additionally, the contact stated while starting the vehicle, the vehicle lost power steering functionality and the steering wheel was locked. the message "epas system inspection required" was displayed, and the advancetrac warning light was illuminated. the vehicle was towed to the dealer, where it was diagnosed with power steering failure. the dealer informed the contact that the vehicle could not be repaired under nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 160,000.

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, the brake pedal briefly became squishy. the contact stated that the brake pedal was depressed to the floorboard and required increased effort to bring the vehicle to a complete stop. there was no warning light illuminated. the vehicle was towed to the dealer, who diagnosed failures with the hydraulic control unit and anti-lock braking system. the vehicle was not repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was approximately 180,000.

The contact owns a 2012 ford fusion. the contact stated that while the vehicle was parked, the driver's side door failed to open using the interior door handle. the vehicle was taken to the dealer where it was diagnosed and determined that the driver’s side interior door handle needed to be replaced. the vehicle was repaired but the failure reoccurred three years later. the contact stated that on the second occasion, the driver’s and front passenger’s side windows were rolled down and the door was opened using both outside door handles. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 116,945.

The contact's father owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the message "power steering service now" was displayed, and an excessive effort was needed to steer the vehicle. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was unknown.

The door locks on the driver and passenger doors open on their own and not working properly. car has 53000 original miles. it is just like the problem that are in the recall of the 2014 and 2015 ford fusion. the latch on both doors are independently sprung in open mode. one incident where the driver door opened while driving.

When coming to a stop the brake pedal went straight to the floor. no warnings were lamps were present. a mechanic checked the brake lines, master cylinder, and calipers and was not able to reproduce the issue. the mechanic deduced that the likely culprit was a faulty abs control module. had i been on the interstate or even had another vehicle infront of me, this would have been absolutely disastrous. this seems related to the recall for the older model fusions. this needs to be looked at.

This is an open recall that i'm sure has been stated many times, but the dealerships are not accepting the recall or granting it. the power steering aka. steering assist system failed. which is an ongoing issue with my vehicle model and year. it has caused me so many "almost" bad accidents and making it so i have lost an incredible amount of income due to my vehicle being down for repair and unsafe to drive and too expensive to fix. especially when there is a recall about said thing. i need help.

The contact owns a 2012 ford fusion. the contact stated that while the vehicle was in park, the vehicle rolled backward with no warning light illuminated the contact engaged the parking brake pedal, and the vehicle stopped. the contact also noticed that the transmission shifter cable had dislodged from the vehicle. the dealer was contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the issue and referred the contact to the nhsta hotline for assistance. the approximate failure mileage was 113,000.

I am the original owner of this 2012 ford fusion. it currently has 122,000 miles. the power steering went out on my car last week. service power steering now light came on. had the car towed to the ford dealership in sandusky. i was advised the repair would be $2100.00. in doing research i found that while there was not a recall on the car there was the following that was put out by ford. 15s18 supplement 3. i contacted ford customer service and was advised that my car was 2 months out of the build date for the service advisory from ford. from what i have read this is not an uncommon problem for this model year. please feel free to contact me. my cell number is [xxx] . thanks! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Power steering was repaired under recall warranty about 3 years ago. the replacement part failed. this part should have outlasted the car, this it's a known issue

The power steering went out. they had a recall for it but its no longer available. i never had an issue til now so if it was a danger then it should still be a recall no matter what year it is now

The vehicle’s power steering failed on a major roadway with a [xxx] driver at the wheel. this is a defect in the power steering that is known to ford, the recall was supposedly fixed but it failed again so the fix is also very unsafe. ford needs to find a way to actually make the steering safe. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Driver door is not locking. tried with manual key too but not successful. tried to open door from inside but no success. looks like door assembly or spring is faulty and designed poorly this can be a safety hazard as driver can't get out of car easily. pls recall all ford fusion 2012 and ask dealers to fix it. i checked few articles forums and youtube videos and everywhere it says there might be a spring problem or some plastic issue in latch or door assembly.

Same issue as others have stated with the power steering just stopping all of a sudden. the car randomly starts yelling about service power steering now and service advancetrac, you put the car in park or turn it off and then the power steering goes out. had it cleared by a mechanic who said it is a sensor issue. we didn’t get to replace the sensor but power steering came back when he cleared the codes. about a week later it happened again. and like others, there isn’t a recall listed for it with my vehicle just something about the air bags.

The contact owns a 2012 ford fusion. the contact stated while the vehicle was parked, the vehicle was started, the gear shifter was shifted into drive and the vehicle rolled forward. in addition, the power steering assist fault warning light illuminated. the contact stated that the steering wheel was difficult to steer. the vehicle was towed to a dealer where it was diagnosed as a failed electronic power steering module. the contact was informed that the electronic power steering module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the contact was advised to contact the nhtsa hotline and report the failure. the failure mileage was approximately 65,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. the contact stated the steering wheel became difficult to operate. the vehicle was taken to an independent mechanic where it was diagnosed that the vehicle had lost power steering functionality and needed to be repaired. the vehicle was not repaired. the dealer was contacted. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 100,000.

The contact's daughter owns a 2012 ford fusion. the contact stated that while attempting to drive from a complete stop at a traffic light, the steering wheel was significantly difficult to turn. the power steering warning light was illuminated. the contact was able to pull over to the side of the road and turned off the vehicle. the contact received a ride from her father. the contact stated that upon restarting the vehicle, the failure recurred. the vehicle was taken to the residence, where it was diagnosed by an independent mobile mechanic. the mechanic determined that the rack and pinion needed to be replaced. the vehicle was repaired; however, the failure persisted. the vehicle was not repaired after the failure. the dealer was notified of the failure. the manufacturer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was approximately 168,000.

Ford issued program #15n01 epas steering efforts in 2015 (information sent to prior owner). prior owner had pcm reprogrammed 02/15/2017. november 2024 - power steering assist fault notice came on. power steering completely locked up and vehicle inoperable. unable to steer vehicle and potentially cause accident and harm to self or others. current owner (me) had vehicle towed to ford dealership. service tech advised that a new steering gear required and would submit request to have covered by ford recall. service tech advised that it should be covered based on info in their system. per ford safety recall notice 15s185 supplement #3, "this safety recall involves reprogramming the power steering control module (pscm), or replacing the steering gear only if there is evidence that certain diagnostic trouble codes (dtcs) exist or were previously set, but are no longer present, regardless of vehicle mileage or warranty start date. if the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15n01. this extended coverage provides for one-time replacement of the steering gear if certain dtcs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. if a vehicle has already exceeded the mileage limit, this program will last through december 31, 2015 for eligible owners. the extended coverage is automatically transferred to subsequent owners". ford denied the coverage and the cost was $3,100.00 to replace steering gear. the recall clearly states that the coverage exists if the reprogramming was done and the issue continued, regardless of the time frame.

3 times now the electronic power steering has quit while driving the car leaving the car very difficult to steer. turning the car off and restarting brings the power steering back. ford previously had a recall 15s18 and 15n01 for this issue but the recall period has expired. under 15s18, my car was apparently "reprogrammed" in 9/2015 but is now experiencing the symptoms the recall was originally released to repair.

I was driving to my drs appointment and as i was pulling up to the hospital i saw a message from my dash and my steering wheel locked up and i had to get it towed and then sent to the dealership but since i had made a few of previous attempts to get it fixed with u guys it wasn’t getting no response, so i had to go get it fixed force and i ended up with a bill..

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the electronic power steering warning light was illuminated. the vehicle was taken to an independent mechanic, who diagnosed a failure with the power steering control module. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign 15v340000 (steering), but the vin was not included. the manufacturer was notified of the failure and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 205,000.

I have recieved error messages on starting my car for the last few months about a power steering assist fault. i lose power steering and it becomes extremely difficult to steer at any speed, not to mention extremely dangerous and took it in to a dealer. they confirmed the error code and defective module. because my car is outside the 10 year warranty window and the previous owner didn't take care of it, they had to submit an approval request to have it covered, which is declined. the car started at 28,000 miles and i have just over 80,000 and i am left with a car i can't drive safely because ford won't cover their recall and the previous owner didn't take care of. this should be a class action lawsuit on ford end and would like this escalated and covered if possible.

The contact owns a 2012 ford fusion. the contact stated while driving 15 mph in a parking lot, the steering wheel failed to move and became inoperable. the steering fault message was displayed after the failure. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the vehicle was towed to the local dealer, where it was diagnosed that the power steering gear needed to be replaced. the vehicle was not repaired. the dealer informed the contact that the vehicle was fifteen years old and there was no repair coverage available. the manufacturer was contacted and referred the contact to the nhtsa hotline to report the failure. the approximate failure mileage was 96,000.

Lost power steering while turning into driveway causing impact with light pole.

The contact owns a 2012 ford fusion. the contact stated that after starting the vehicle, the steering motor sense fault message was displayed on the instrument panel. the contact stated while driving at various speeds, the steering wheel operated as needed; however, the contact was concerned about the message that was displayed and a possible failure while driving. the local dealer was contacted; however, the vehicle was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 14v286000 (steering). additionally, the warranty had expired. the manufacturer was made aware of the failure. the failure mileage was approximately 120,000.

I was driving down the road around 50 mph and the steering wheel locked up on me and has not let goes in any electrical in the car keeps glitching radio the dash light

My car is showing power steering now and i was told it was just reset in september of 2015. i did not have the car around that time so i can’t confirm that it was except for what i’m being told.

I was going down the road around 50 mph and advancetrac lights came on , service power steering now . showed up on dash . couldn't steer vehicle almost crashed

The contact owns a 2012 ford fusion. the contact stated while driving at approximately 40 mph, the brake pedal was depressed; however, the brakes failed to engage. the contact stated that the parking brake was used to slow and stop the vehicle. no warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake master cylinder needed to be replaced. the vehicle was repaired; however, the failure persisted. the manufacturer was notified of the failure. the failure mileage was 137,221.

Vehicle loses power while driving, with no response when accelerator is depressed further. the engine continues to run but no throttle response. no engine warning light came on. no codes stored. must stop, turn off engine and perform an engine restart to continue driving again.

The contact owns a 2012 ford fusion. the contact stated while driving at various speeds, the vehicle was shuddering significantly. the vehicle was taken to a tire shop where the tires were rotated; however, the failure recurred intermittently. the contact stated upon starting the vehicle, a message indicating that the power steering was inoperable was displayed, and the steering wheel was seized. the contact turned off the vehicle. the contact stated that upon restarting the vehicle, the power steering became operable. the vehicle was taken to the dealer, where it was diagnosed and determined that the power steering rack, the front stabilizer link, the passenger’s side outer tie rod, and the lower control arm had failed and needed to be replaced. the contact stated that the power steering control module (pscm) was previously reprogrammed under nhtsa campaign number: 15v340000 (steering); however, the failure persisted. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 84,529.

The contact owns a 2012 ford fusion. the contact stated while driving 35 mph, the vehicle lost power steering functionality. the power steering assist warning light was illuminated. the contact was able to pull to the side of the road. the vehicle was hauled to the residence, where a mobile mechanic diagnosed the vehicle and determined that the power steering control module (pscm) and motor needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering); however, the vin was not included. the dealer was contacted and provided an estimate for the repair. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 155,000.

Power steering went out while driving the vehicle. when i stopped at a light the tried to make a right hand turn. i could barely control the vehicle! it was very hard to move the front tires in the direction and space i needed to be in. i feel very lucky to have made it home, where the car is still parked! i do not dare drive it in this condition.

Unexpected power steering failure, was driving on highway at 70mph and my power steering failed, i was able to pull off and restart the vehicle, where an error code popped up for “power steering assist fault” when i begin driving i also get an error for “service advancetrac” this happening while driving is not only unsafe for me, but for other drivers on the road if i have to attempt to avoid and object in the road. there have been no outside factors for this, and the recall that was in effect during 2015 is no longer applicable to my vehicle

Safety recall 15s18 for the power steering control module on my 2012 ford fusion. i recently discovered that my vehicle is affected by this recall, and i would like to express my concern that i never received any notification about this important recall. i purchased my 2012 ford fusion on [xxx], and, since then, i have not been made aware of any issues related to the power steering control module. unfortunately, my vehicle is now experiencing issues with the power steering, which has resulted in increased difficulty controlling the vehicle, creating a significant safety risk which has been confirmed by an independent service center. i am concerned that this malfunction could potentially lead to a crash, further amplifying the urgency of addressing this issue. i have taken my ford to a dealership and spoke with multiple ford representatives stating they will not honor the recall as is it past the date of recall actions. these safety recalls should not have an expiration and ford should honor this recall and provide the necessary repairs at no cost to me, as my vehicle is clearly affected by this safety defect. my case file with ford is [xxx]. i can be reached at [xxx] or [xxx] if you need any additional information. i trust that ford motor company values its customers and will address this situation in a timely and satisfactory manner. thank you for your attention to this matter, and i look forward to your prompt response. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2012 ford fusion. the contact stated that while driving 50 mph, the steering wheel was difficult to turn. the power steering fault assist warning light was illuminated. the contact stated that the failure was like nhtsa campaign number: 15v340000 (steering). the local dealer was contacted, but the vehicle was not diagnosed or repaired. the manufacturer was contacted and confirmed that there were no associated recalls and referred to the nhtsa hotline. the failure mileage was approximately 200.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended and the steering wheel seized. the vehicle was towed to an independent mechanic where it was diagnosed with a failed electric steering rack and pinion, and the right and the left outer tie rods. the contact was informed that the electric power steering rack and pinion and the right and left outer tie rods needed to be replaced. the vehicle was repaired. the manufacturer was made aware of the failure and a case was filed. the contact referenced an unknown recall repair; however, the contact was informed that the recall repair was not associated with the vin. the failure mileage was approximately 222,354.

The contact owns a 2012 ford fusion. the contact stated that the vehicle lost power steering assist functionality upon starting the vehicle with the "power steering assist fault" message displayed. the contact stated that prior to the latest failure, the failure was intermittent; however, the power steering assist would return upon restarting the vehicle. the contact stated that the failure persisted after several attempts to restart the vehicle, and the contact used excessive force to drive the vehicle to the residence while a friend drove closely behind for assistance. upon investigation, the contact discovered nhtsa campaign number: 15v340000 (steering); which he linked to the failure. the manufacturer was notified of the failure and referred the contact to the dealer after providing an estimate for the repair. the vehicle was not repaired. the failure mileage was approximately 70,000.

2012 ford fusion is having issues similar to the ford focus recall, 18s32, that pertains to the canister purge valve and powertrain issue. current fusion has a 2.5l motor in it. have replaced the canister purge valve 3 times in a 2-year span and is currenting giving codes (as well as engine light being on) of another failure. do believe it is affecting the powertrain as well, as it is jerks under workload.

Power steering assist fault.

Power-steering failed as well as received a warning on dash to "service advance trac, service power steering now" all warning came up during a approx. 1 hour drive and the power steering fully shut off after turning car off then back on at a gas station on the way. lack of power steering puts lives at risk due to the difficulty the driver has in controlling the vehicle particularly at lower speeds where it is more likely there are pedestrians around.

Ford issued recall 15s18 for electrical issue in sterring gear in 2015 our fords power steering system failed on 01/13/2025 huntington ford dealership refused to repair after diagnostic shows a power steering system fail claiming that we are not covered for the recall

The contact owns a 2012 ford fusion. the contact stated that while her husband was driving at an undisclosed speed, the steering wheel became firm and difficult to turn in either direction. the power steering warning light was illuminated. the local dealer was contacted; however, the vehicle was not diagnosed or repaired. upon further investigation, the contact related the failure to nhtsa campaign number: 15v340000 (steering); however, the vin was not included. the manufacturer was not made aware of the failure. the failure mileage was approximately 140,000.

Epas, electronic power steering assist, not a question of "if" it will go out, but "when". ford has acknowledged an issue but classified it as a "csp" so they don't have to do anything about it as opposed to a recall, this issue effects multiple models in multiple years, the unit in question is near an exhaust manifold with a small heatshield, and over time the heat shield isn't enough to protect the components resulting in a failure, this failure is huge for losing control of a 3,500 lb , slowing reaction time at low speeds, i.e. parking lots or neighborhoods with kids as it takes immense effort to turn even slightly, for refuses to fix the issue but is aware how detrimental it is to the safety of its drivers. owners that had the "software reset" had the previous "csp" cleared (15s18) still failed, as a result they refuse to follow through on the related supplement #3, this needs to be re-opened, and a proper recall issued before life is lost.

Power steering assist fault. while driving power steering stopped working. no matter what i do to reset it will not work took to dealer found there was a recall the pscm had been previously flashed under 15s18 recall. the steering gear was not replaced which put it under 15n01 program now the internal angle sensor on rack has gone out.so in short they did half the recall repair. called ford they refuse to pay for repair saying its past 15n01 guideline's.which are 10 years 150,000 miles i only had 89k when it went out. why are safety recalls allowed to expire? for dealer to fix its a $4k repair. the car isnt even worth that. unfair for consumers!!

The power steering failed. the ford dealership technician identified the power steering gear box was faulty. it is currently at suburban ford of sterling heights (michigan) and available for inspection. the vehicle has approximately 84,000 miles and is good condition otherwise. this vehicle is used to transport our children to and from school. my wife was placed in danger because her ability to control her vehicle was eliminated. the vehicle had recall 15s18 completed in 2016, but, only the computer was updated. the faulty part was not replaced. the error message associated with this recall appeared on the dash, "power steering assist fault". we had the vehicle towed to the dealership for assessment. a technician at suburban ford sterling heights identified the faulty part was the same one associated with the recall. ford customer support would not authorize repairs as part of the recall despite the fact the exact part involved in the recall, which was not replaced, has failed. the vehicle showed signs of malfunction starting sunday, [xxx]. the power steering intermittently failed on monday, [xxx]. our insurance roadside assistance towed it from a commercial location on monday, [xxx]. the vehicle has no other mechanical issues that could be attributed to this failure. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2012 ford fusion. the contact stated that while driving under 35 mph, the vehicle was shaking abnormally. the vehicle was shaking abnormally while idling as if the vehicle would shut off. the contact had replaced the battery 8 times; however, the failure persisted. while driving approximately 65 mph and overtaking other vehicles, the check engine warning light began flashing temporarily. the failure had occurred twice. the vehicle was taken to the dealer who diagnosed the vehicle that the oil was leaking from the valve cover gasket, oil pan, and front seal and needed to be replaced. the vehicle was not repaired. the manufacturer was informed of the failure. the manufacturer referred the contact to the nhtsa hotline to file a complaint. the failure mileage was unknown.

The contact owns a 2012 ford fusion. the contact stated that while driving 40 mph, the vehicle lost power steering functionality, causing the steering wheel to become very stiff. the contact proceeded to coast the vehicle to a stop and the traction control light illuminated. additionally, the messages "service power steering now" and "advance track system" were displayed. the local dealer was contacted; however, the vehicle was not diagnosed or repaired. the contact referenced nhtsa campaign number: 15v340000 (steering); as a possible cause for the failure. the manufacturer was notified of the failure. the approximate failure mileage was 198,000.

The contact owns a 2012 ford fusion. the contact stated while driving at an undisclosed speed, the vehicle became difficult to maneuver. no warning light was illuminated. the vehicle was taken to a dealer where it was diagnosed and determined that the steering system needed to be replaced. the vehicle was serviced under nhtsa campaign number: 15v340000 (steering); however, the failure persisted. the manufacturer was not notified of the failure. the failure mileage was approximately 143,000.

Service power steering now and service advancetrac codes came on the cluster. nothing seems wrong, no burnt fuses or relays. just lost power steering

The contact owns a 2012 ford fusion. the contact stated that the a/c unit failed to operate as needed, causing the cabin of the vehicle to become hot while driving. there was no warning light illuminated. the vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the evaporator temperature sensor was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 143,000.

While driving to work the power steering locked up with a code of power steering assist fault. can you imagine driving down the road in rush hour and this happens to your vehicle?? we have checked into the customer service 15n01 from ford and it expired in 2015! this should be a safety recall put out by nhtsa!!!! we have read all of these complaints on this website of the exact same problem with the steering going out. this is completely dangerous for the public. do something now to correct this! nhtsa and ford please respond!!!!!

The contact owns a 2012 ford fusion. the contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the "power steering fault" message was displayed. the vehicle returned to normal functionality, but the failure became a regular occurrence. no warning lights were illuminated. the vehicle was towed to the dealer, who was unable to duplicate the failure. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering), but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 104,000.

The contact owns a 2012 ford fusion. the contact stated that while parking the vehicle at the residence, the messages "service power steering” and check stability" were displayed. the contact stated that the vehicle steering wheel had seized and was unable to turn to the left or the right. the vehicle was not taken to an independent mechanic or dealer. the vehicle was not diagnosed or repaired. the contact called a dealer and was informed about a manufacturer’s recall for the electric power steering assist; however, the vehicle was no longer under warranty. the contact researched online and related the failure to nhtsa campaign number: 15v340000 (steering). the contact called the manufacturer and was informed that the vin was not included in the recall. the contact was then transferred to the nhtsa hotline to report the failure. the failure mileage was approximately 743,000.

I have a recall on my airbag

Owner received notification of an airbag recall on this vehicle dated march, 2017. ago.since then no parts have been available for the repair. the latest notice is dated october 2018 that state in bold letters "parts ar now available to repair you vehicle; however, you dealer will need to order parts for your vehicle prior to an appointment:" my dealer attempted to order the parts but was told the parts are still not available. i want to know what can be done to force ford to provide the parts for this repairs. this has taken far too long and lives are at stake here.

Takata recall. i have received several recall notices in mail. i contact dealer,but they just blow me off and tell me they will call me when ready. it's been over a year.

Takata recall: air bag warning light on; technician says its the passenger air bag. warning stays on when driving.

Takata recall i bought my car in oct.2016 from a dealership .i asked them if it had any recalles they said no.i drove my car for 2 years when i found out that it did. i was told about it in april 2018 ford put me in a rential when i asked ford motor co. after being in the car for 5 months. they said they dont have a fix for it yet. when i asked for a deadline they said that it would not be till the end of 20018 or mid 2019. i tryed to trade it in or sale it and no one would buy it bc of recall so i had to turn it in . to us auto credit and find a new car .i hade to put down $2000.00 . this has put my familey in a bad place it has messed up my credit. we were going to buy a house and bc of this it has messed up my chance to do so.

I have not experienced anything , thank god. was contacted by tk holdings inc. that i had a defective takata airbags on my car. i verified this on your site in 2017 which showed my vehicle as needing my airbags replaced. i called ken stoepel ford and the lady that answered "pooh pahed'' this and said it was b.s. now i'm not so sure and am tired of people playing russian roulette with mine and my family's lives. complaint involves takata airbags and the possible injury associated with a collision.

15s18/15n01 reprogram power steering control module and steering gear extended coverage

Takata recall. dealer has not received replacement airbag inflators so my vehicle is at risk for improper deployment!

Takata recall. dealer has not received replacement airbag inflators so my vehicle is at risk for improper deployment!

I received a letter from ford that there is a recall for the air bag in my car back in january 2017, it has been 11 months and ford dealership still doesn't have the parts needed to do the repair. how long must i wait to get this recall done? i just received a notice of chapter 11 case # 17-11375 (bls) this week and i called ford dealership again today and was told that i do not live in humidity so don't worry. really i have been driving this car of the past 5 years with a bad air bag and i am not to worry !!!!

Tl* the contact's mother owns a 2012 ford fusion. the contact stated that since 2015, the vehicle would serge forward independently while depressing the brake pedal. there was no warning light illuminated. the owner had taken the vehicle to blackwell ford inc. (41001 plymouth rd, plymouth, mi 48170) where the mechanic replaced the throttle body. since the repair was performed, the contact and her mother had taken the vehicle back to the same dealer on several occasions for the same failure. recently, while her mother was attempting to park the vehicle, the vehicle unintendedly accelerated over a parking barrier into oncoming traffic. her mother was pumping the brake pedal however, the vehicle failed to immediately stop. the driver avoided crashing into a tree but clipped a stop sign before the vehicle came to a complete stop. no injuries were reported. a police report was not filed. the contact's mother restarted the vehicle and drove home with assistance from a family member. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the vehicle was not yet repaired. the failure mileage was approximately 30,000.

Tl the contact's mother owns a 2012 ford fusion. the contact stated that since 2015, the vehicle would serge forward independently while depressing the brake pedal. there was no warning light illuminated. the owner had taken the vehicle to blackwell ford inc. (41001 plymouth rd, plymouth, mi 48170) where the mechanic replaced the throttle body. since the repair was performed, the contact and her mother had taken the vehicle back to the same dealer on several occasions for the same failure. recently, while her mother was attempting to park the vehicle, the vehicle unintendedly accelerated over a parking barrier into oncoming traffic. her mother was pumping the brake pedal however, the vehicle failed to immediately stop. the driver avoided crashing into a tree but clipped a stop sign before the vehicle came to a complete stop. no injuries were reported. a police report was not filed. the contact's mother restarted the vehicle and drove home with assistance from a family member. the manufacturer was notified of the failure and referred the contact to nhtsa for assistance. the vehicle was not yet repaired. the failure mileage was approximately 30,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. autonation ford torrance (3111 pacific coast hwy, torrance, ca 90505, (424) 253-4976) was contacted and it was confirmed that the part was not yet available. the manufacturer was made aware of the issue and referred the contact to nhtsa. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

I was about to make a uturn when my steering wheel froze up on me. scary and dangerous. i had to make a left instead of the uturn thank god i was able to get out of the way i turned the car off and started it again. few minutes later i went to the bank and park in a parking space, went back to my car to leave and my steering wheel was locked up. had to get a tow home. said power steering assist fault

Tl* the contact owns a 2012 ford fusion. the contact was driving at low speeds when the vehicle accelerated without warning and crashed into the vacuum machine at a car wash. the contact applied the brake pedal and shifted into neutral but the vehicle delayed to respond. there were no reported injuries ,police report, air bag deployment, or fire.the vehicle was towed to jarrett ford of charlotte county 3156 tamiami trail, port charlotte, fl 33952(941) 625 6141 but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 84,000.

Transmission failure at 114,396 mileage during routine city street driving.

Tl- the contact owns a 2012 ford fusion. the contact was driving at low speeds the vehicle accelerated without warning and crashed into the vacuumn machine at the car wash. the contact applied the brakes and shifted into neutral but the vehicle wa slow to respond. there were no reported injuries ,police report, air bag deployment, or fire.the vehicle was towed to jarrett ford of charlotte county 3156 tamiami trail, port charlotte, fl 33952(941) 625 6141 but was not diagnosed or repaired. the manufacturer was notified. the failure mileage was 84,000. ap

Power steering just died while i was on highway almost lost control and service power steering came on funny thing is it should be recalled it is horrible.

Tl*takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the contact called capital ford (3660 s carson st, carson city, nv 89701, (775) 882-5353) where it was confirmed that the part was not available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Power steering went while parking car. ford said steering recall not applicable to this vin because it was built in a different plant. this is a safety hazard, if the steering went out at a higher speed it could have caused an accident. all 2012 ford fusions should be included in the recall because they all received the same power steering components regardless of which plant they were built in.

Upon applying brake pressure, the pedal must travel a significant distance before any braking is felt. my car has had new brakes put on, where the mechanic has said there are numerous complaints from owners with the same car. braking distance is significant and i am able to feel the floor with my foot. this should not be the case. ford does not seem to have a solution, so they continually push it under the rug. i have verified that my master cylinder is working as expected with no air in my lines. i do a lot of freeway driving, but in order to stop on time, i have to get off the freeway doing 10 mph less to ensure i can brake in time.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not available. homer skelton ford (6950 hanna cove, olive branch, ms 38654) and landers ford south (95 goodman rd e, southaven, ms 38671) were contacted and confirmed that the part was not available. the manufacturer was made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

This is the second airbag recall for my ford fusion. previously, the passenger air bag had to be replaced and ford provided me with a rental car during that period. now, it’s the drivers side. the form ford sent me said that it would possibly explode if i was in a wreck but that i should continue driving it. i just went to a ford dealership to ask if they could fix or provide a rental until it can be fixed. since basically they told me in the letter that i could die if this thing explodes, but they basically said that it’s on me and they can’t do anything. pretty ridiculous that they have offered help in the past but now are just doing absolutely nothing.

I was pulling out from my parking spot (parallel parked) when all of a sudden the steering wheel jerked out of my hands and the electric power assist light popped on. i was on a side street beginning to accelerate after pulling out into traffic. had i been going faster, it easily could have created a wreck. when the wheel jerked, i slammed my brakes on. i turned the vehicle off then on, and the light popped off. i re-parked it because i was afraid to drive it, and before re-parking, the light was back on. i found this is a common problem and looked on line (ford recall #15s18, nhtsa #15v340000). when i contacted the dealership to schedule repair, i was told that my vin was outside of the recall range, even though it did indeed fail the same way these others failed. because it was outside of the range, i would be financially responsible for this known design failure that resulted in a near miss accident. i've not taken it in for repair yet, hoping this recall is widened to the appropriate range for the same failure. i understand it's costly, but finding out this problem was a known problem that they didn't properly identify points of containment made me angry.

Before and now i am unable to turn the steering wheel at all as well as my car.

Power steering went out doing about 49mph on a busy highway. causing me to be rear ended. the other car left the scene of the accident. still no power steering fluid fine. exact issues as all the other 2012 recalled ford fusions but not mine

There is currently a recall for the part i had to replace for $3000 under code 15s18, but for some reason, my vehicle was not covered under this recall though it is the exact problem described in the recall and other ford fusions of the same timeframe are covered. i lost and regained control of steering for some time until it eventually stopped working altogether.

We ahve a open recall ( # 21v158 ) an ford will not honor the open recall the authorized ford dealership that has tried to order the part was told no they will not send them the parts as of 04/15/2021

Driving in town when steering went out. took vehicle to ford was told to replace steering unit. also told there was a recall on fusions but not all. also told they extended warranty to 150,000 miles. mine has 170,000. they refused any help. i am thinking they have a problem that's needs to be addressed

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 55 mph, the vehicle loss power steering assist and the steering wheel seized. the power steering assist warning light was illuminated. the vehicle was taken to hayford ford (1330 301st ave ne, isanti, mn 55040) and diagnosed with power steering failure and that the power steering gear and steering column needed to be replaced. the manufacturer was made aware of the failure but informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the approximate failure mileage was 81,000.

Vehicle steering has been acting up for a few days like it is catching and pulling in the direction i just slightly veer to. 2 days later, while driving on main highway, 60mph, service power steering and service advancetrac display on dash. complete loss of power steering almost impossible to turn steering wheel.

Tl the contact owns a 2012 ford fusion. the contact stated while driving 55 mph, the vehicle loss power steering assist and the steering wheel seized. the power steering assist warning light was illuminated. the vehicle was taken to hayford ford (1330 301st ave ne, isanti, mn 55040) and diagnosed with power steering failure and that the power steering gear and steering column needed to be replaced. the manufacturer was made aware of the failure but informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the approximate failure mileage was 81,000.

My car just dies while i’m driving. are there recalls i haven’t been notified about that could be causing this? if so, how do i get it repaired in the most expeditious manner. i only have the one car and it is pretty unsafe at this point.

The power steering is not working. very difficult to turn the wheel

The brakes are "spongy". took it to our mechanic who replaced the master cylinder twice and the brakes were still "spongy". he looked at the brakes and they looked good. he recommended that the abs sensor be replaced, but ford wouldn't sell it to him. so, we took it to the ford dealer and they replaced the brakes, calipers, etc. and the brakes remain "spongy". they said they needed to replace the master cylinder, but it is brand new.

Tl* the contact owns a 2012 ford fusion. the contact stated that while her daughter was driving at an undisclosed speed the service power steering message displayed and the steering wheel became very difficult to turn in either direction. the cause of the failure was not determined. the local dealer green ford located at 2211 w. pioneer pkwy, peoria, il 61615 and the manufacturer were notified of the failure however, no assistance was offered. the approximate failure mileage was 183,000.

The driver door opened while i was driving and i am certain that i closed it before driving. then, the inner handle prevented my door from being opened from the inside causing me to have to roll down the window to open the door. a week later, today, and the lock handle has now fallen off. notice photos of broken lock that fell off, also, the door handle has zero tension with only a finger causing the door handle to be inoperable.

Tl the contact owns a 2012 ford fusion. the contact stated that while her daughter was driving at an undisclosed speed the service power steering message displayed and the steering wheel became very difficult to turn in either direction. the cause of the failure was not determined. the local dealer green ford located at 2211 w. pioneer pkwy, peoria, il 61615 and the manufacturer were notified of the failure however, no assistance was offered. the approximate failure mileage was 183,000.

Ford has know of this airbag problem for many years with numerous vehicles they have sold. we diligently checked and ford or nhtsa has ensured us that our vehicle was not one that is involved in this recall. as 03/25/2021 ford informs us that we now have been driving an unsafe vehicle since 2012 and can not fix this problem?! the vehicle has already had the passenger airbags replaced due to the same issue! this took over three times to remedy this problem! this is unacceptable and we should have been notified earlier! this is one of our main transportation that we now wonder if it will kill or maim us!

The drivers side air bag inflater needs to be replaced due to a recall.

Heated drivers seat got too hot to sit in and now the heating element is not working the switch will come on for a few second then shut off. the fix is $600 replacing elements according to the mechanic "this is very common problem with this vehicle" the heating up of the seat was a huge concern but now seat does not heat . please help

Steering feels like it's really lose and goes all over the road tires are bouncy while driving it pops back also while changing gears

Loud creaking occurs from steering column at warmer temperatures (over 50 degrees) when driving. steering becomes more difficult as temperature rises and steering wheel shakes. there is serious concern about imminent failure. no codes pull, dealership states no issue after bringing it in twice, and that my vin is not affected by the larger recall related to power steering failure. this is a known issue with a recall already launched for some vins; however, all cars falling within this manufacturing period should be recalled and issue addressed. am currently debating having power steering rack replaced by another mechanic as ford simply does not seem to care.

Tail light socket melted and burned. noticed blinker and passenger side brake light were not working. pulled out of housing and saw the socket was burnt and the bulb was melted in the socket.

Loud creaking noise when turning the steering wheel at low speeds. it does not occur when it is cold outside, but occurs at temperature 70+. it get's really loud at temperatures near 80 degrees and above. i am concerned it will fail while driving. exact same issue as others. when i took vehicle to ford, it was cold and they said nothing was wrong.

Air bag light is on for passenger seat

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 70 mph, the steering wheel became difficult to turn. the contact stated that the vehicle was restarted and regained power steering functionality. the contact stated that there was no warning light illuminated. the vehicle was taken to uftring subaru (500 fairlane dr, east peoria, il 61611) to be diagnosed however, the mechanic was unable to determine the cause of the failure. the vehicle was not repaired. the contact linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and informed of the failure. the contact was informed that the recall repair was performed in 2012. the failure mileage was approximately 140,000.

Customer was driving to work on ice and lost power steering assist . sounds related to the 15s18 campain. dealer claims no recall. this is a deadly or life theatening defect and should be applied to all 2011-2013 ford fusions and other vehicles involved. let's not lose a life to a known defect.

Tl* the contact owns a 2012 ford fusion. the contact stated that the door handle fractured without warning twice within 5 months. the vehicle was taken to an independent mechanic where the driver’s side front and rear door handles were inspected and replaced. duval ford (1616 cassat ave, jacksonville, fl 32210, (888) 363-9533) was contacted and informed of the failure. the contact was informed that the vin was not under recall. the vehicle was repaired however, the failure recurred. the manufacturer was notified of the failure however, no assistance was provided. the failure mileage was approximately 40,000.

There is a loud creaking noise when turning the steering wheel at low speeds. it does not occur when it is cool/cold outside, but occurs at temperature 80+. it get's really loud at temperatures near 100 degrees and above. i am concerned it will fail while driving.

Defrost/ac/vents blow out hot air regardless of settings...found this to be a very common issue online and an expensive permanent fix...vents/defrost/ac may be tricked into working if lights are turned on before starting (thinks it's nighttime or cover up light sensor on dash)

About less than a year, my power steering went out. the message read power steering assist fault, and the wheel would lock electronically. so i replaced the power steering pump. fast forward to present day, service advanced trac and service power steering now is on the dashboard. now i'm looking to tow my vehicle because it seems again to be something wrong with the power steering.

The air conditioner fan blower motor freezes up until it eventually stops working. it is doing it again for the 6th time. i have had to replace it every 1-2 years.

The power steering has failed on this vehicle 4 times in the last two years. in every case, it failed while driving. three times on the highway and once in local traffic. when the power steering fails, it takes an enormous effort/strength to make a turn, change lanes, or park. two of the times the power steering failed, the mechanic was able to clear the codes and the power steering was restored. the other two times required expensive repairs. one (october 2020) was for almost $1700 and replaced the control rods and tie rods. this restored the power steering for two months, then it went out again. resetting the codes worked for two days, but then the steering went out again. the rack and pinion and control board were replaced in february 2021 at a cost of just under $2000. loss of power steering when underway is a known issue for cars of this make and model, and there has been a recall affecting some 393,000 vehicles, but not all vins. though my issue is exactly as described in the recall, ford maintains that my car is not covered. checking online, i see that many others are in the same situation. their fusion has exactly the same power steering issue as the recall, but ford says their vin is not one of those recalled. it is clear that a larger number of vehicles were affected than first believed, and all those affected by this problem should be included in the recall.

Tl* the contact owns a 2012 ford fusion. the contact stated that the driver's door was unable to open from inside the vehicle. in order to open the door, the contact had to reach out the window and use the exterior door handle. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 55,000.

My throttle body is giving me issues. it will hesitate and react as if it will stall on occasion when i am on the highway, it will jerk badly. no engine lights appear on my dash, however i was notified by ford there is a replacement extended warranty, yet that extension does not cover the initial charge from the dealer to check the throttle body out, which is dead wrong of ford. i believe they should cover any and all charges regarding this the throttle body. in addition my vehicles rack and pinion or pwer steering sueels alot while in driving, ive check fluid levels and they are normal, yet it will make alot of noise.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the steering wheel failed and caused the vehicle to sideswipe a curb. the dealer was unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 81,000.

Tl* the contact owns a 2012 ford fusion. while driving at any speed, the power steering indicator illuminated and the steering wheel locked up. the dealer diagnosed that the power steering gear failed. the power steering gear was replaced; however, the failure recurred multiple times. the dealer was notified. the vehicle was not repaired. the vin was unknown. the approximate failure mileage was 109,000.

The steering wheel completely locked up. the steering wheel would not move. i was pulling out of school onto highway.

Tl* the contact owns a 2012 ford fusion. whenever the contact reversed the vehicle, the steering wheel would fail the next day. the vehicle was taken to a dealer where it was diagnosed that the power steering control module fractured and needed to be replaced. the vehicle was repaired. the manufacturer was notified. the approximate failure mileage was 62,000...updated 01/05/17 *bf consumer stated 393,000 cars were recalled for this same problem. they were the same year, same model, same problem were covered under recall 15v340000 and my car had the same problem but ford motor company would not cover my car. updated 9/5/18*jb

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the power steering indicator illuminated and the steering wheel seized. the contact turned on the hazard lights and resumed driving. an independent mechanic diagnosed that the power steering sensor failed and needed to be reprogrammed. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was not made aware of the failure. the failure mileage was approximately 85,000.

Engine stalls without warning

Drivers side door handle is broken on the inside. cheap plastic, normal use. needs to be recalled. many others have same problem. vehicle was stationary and broken as i tried to open the door.

Tl* the contact owns a 2012 ford fusion. upon recently owning the vehicle, it was determined that there was internal electrical failure with the wires. the wires burned internally near the vent controls for the air conditioning or heating. the contact noticed that smoke emitted into the vents as the failure progressed. the vehicle was taken to a repair shop for diagnostic testing. the vehicle was also inspected by an independent mechanic. the vin was included in nhtsa campaign number: 15v340000 (steering), but the contact was not notified by the independent dealer from where the vehicle was purchased. the manufacturer was not notified. the failure mileage was not available.

The driver's inside door handle stop functioning causing an inability to exit the vehicle without first rolling down the window, reaching outside and opening the door while still in the vehicle. driver would not have been able to quickly exit the vehicle in the event of an emergency. this is not a defect secondary to any event.. the dealership stated this was a know problem with the fusion and had actually ordered 3500 parts to repair vehicle when people brought them in for repair.

Was backing out of a parking space in a parking lot and the steering wheel lock while in motion.

My adult son was using my vehicle. he parked my vehicle in his driveway and closed the driver's door. when he went to use my vehicle, the door wouldn't open. he had to go to work, so he entered the vehicle through the passenger side. after getting to work the driver's door still wouldn't open so again had to vacate through the passenger side. i made an appointment at the dealership. they kept the vehicle for two days because they could not get the door to open either. they called ford directly for instructions. come to find out it was a faulty latch (same reason they are now recalling ford fusion from the year 2013-2014 - mine is a 2012). i called the ford company and they said they will report it and i told them i would do the same. they made me pay the deductible on my extended warranty and i felt since it is a known defect, that i shouldn't have had to pay my deductible of $100. i have a case # from ford: cas-10775544-z653c9

Takata inflator: on september 23rd i was driving to work using local stet and all of a sudden my car lost all power, it would not accelerate when i hit the gas. several warning lights came on inside the car including the engine light. it happen once again on oct 5, 2016 while driving on 408. thank god that the traffic was heavy and i was able to place the car into park, turn the engine off and then on again. i the traffic was not heavy i could have been badly injured. i did not notice any recalls for this issue. please don't let someone loose they life before the issue is fixed

Power steering cuts out while driving, either turning or driving straight. no advance warning, but get error message when it fails. i can fix it by turning the car off and then back on. took it to the dealer in may 2015. they found nothing wrong. when the recall came out in june 2015, i was never notified, despite having just been at the dealer with that very problem. just hearing about it on the news yesterday. the power steering problem has happened about a dozen times. sometimes 2 or 3 days in a row, sometimes every few months. could be on a city street or in a parking lot. could be moving fast or slow. very dangerous.

Taillights sockets are discolored and burnt looking. the plastic that holds the socket is melted.

Tl* the contact owns a 2012 ford fusion. while driving 40 mph, the steering wheel seized and the power steering warning indicator illuminated. the vehicle was towed to the dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure. the approximate failure mileage was 117,000. updated 01/11/2017*ct *tr

While driving on the highway , my power steering just stopped , when i looked at the dash it states to check power steering now . when i researched the problem on line there is a recall for this problem on 2012 fusion but my manufacturer date is a month passed. i notice other fusions on social forums from 2012 to 2014 having the same issues , i brought my car into ford and they said its not covered under recall .i called fords main headquarters and they wont budge. if this wasn't a safety issue , i would not be as concerned ,but power steering failure is extremely dangerous. *tr

Power steering went out

2012 ford fusion recall when coming to a stop sign, i went to put my foot on the brakes and my steering pulled to the right and i could not steer the car and the brake pedal went straight to the floor. there is no broken brake lines. when this happen it steered me into another car that was parked on the street. after the accident i did a safety recall through car max and found out that there is a safety recall 15n01 and 13n03, which showed that they were not done. so i went to the dealer ship that i brought the car from 6 months ago and they said no they did not do the recall only re-programmed the car 15s18b. i tried calling ford directly but they said that there is nothing that they will do about it. even after asking the question how can you just re-program medal and steering components? still yet i have no answers from anyone.

The steering went out while diving( high and low speed). called the dealer said not under warranty.

While sitting still or driving the steering will make an audible "clunk" you can hear and feel when turning left or right from the centered position. no code present upon first trip to dealer who recommended rack and pinion replacement. they "updated" the software per the recall specs. service advancetrac warning came on about a week later and dealer said code c1278 appeared and recommended rack and pinion replacement. seems like this should fall under the recall of the rack and pinion, but the service dept said it doesn't.

While trying to reverse out of my driveway, the "power steering assist fault: service immediately " message came on, and it was very hard for me to turn the steering wheel. by not being able to drive it completely...i just drove it back in the driveway which was very difficult due to me having to turn the wheel. i did take it to the ford dealership, and i was told that i need a steering gear assembly. i was told that resetting the codes would not work. i did inform the worker about that part being recalled for my vehicle, but he denied any type of recall for this particular vehicle. i have only had this car for two years, and this happen out of the blue. if there was a recall for this part on this particular model...i deserve to get it fixed, free of charge as stated in the nhtsa. they are trying to charge me $1, 944.50 to replace this. i just need to know if this part was recalled.

Driving over 65 mph on interstate and car loses power going in to limp mode. cars start honking at me as i am slowing in front of them and almost cause accident, take to ford dealership after reading info on recall. they replace throttle body. happens again driving on interstate so take back and they give me estimate for $892.10 for $100 diagnostic and the rest for vapor canister purge solenoid and vapor cannister. from what i read this will not take care of problem so don't know where to go next. afraid to drive.

The drivers side inside door handle broke.this was inside the door.this would not let me lock the door .while traveling the door would not lock and it came open.this is the same problem that other ford vehicles are being recalled now.i reported the problem to you 06,2015.i reced. no reply from you and ford made me pay for the repair.this was a safety issue for me.in may,2016 the exact same problem happened again with the passenger side door.i complained to ford and they covered the repair for this door only.i do not understand why the fusion is not covered like the other fords that are being recalled for the same problem!

Tl* the contact owns a 2012 ford fusion. while driving 25 mph, the steering wheel seized and the service power steering warning indicator illuminated. the vehicle was taken to the dealer, but was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 124,000.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph and making a right turn, the power steering failed and the steering wheel became very difficult to turn. during the failure, the "power steering assist fault" warning message displayed. the vehicle was taken to an independent mechanic where it was diagnosed that there was a computer failure and it needed to be reset. the vehicle was repaired; however, the failure recurred. the manufacturer was not notified. the failure mileage was 64,000.

Both the front left and right sway bars have come loose causing significant damage resulting in both components needing to be replaced after 51,700 miles. this is a car has met all regular maintenance schedules and is well cared for.

My 2012 ford fusion with 36k miles loses acceleration and idles rough until it is shut off and re-started. a wrench symbol is displayed when this happens. no check engine light is displayed. does not matter at what speed. very dangerous when on interstate hwy. a car that loses power in 2016? unacceptable, unforgettable and unforgiving.

The drivers inside door hadle won't open the door. the car was sitting in my garauge when the inside door handle broke. ford is charging us $240 to fix it. the car odometer has about 46,000 miles.

On july 8, 2017 while riding as a passenger and my husband driving with our 5 yr old niece in the back strapped in her car seat. a warning on the dash board showed "service advancetrac"/"service power steering now" we immediately headed for the nearest auto store to purchase power steering fluid and in doing so we quickly noticed that my husband had to use muscle and additional effort to turn the steering wheel. after finding out we had an electronic module and could not manually refill the power steering we took the chance of heading home while my husband continued to aggressively get the steering wheel to turn without any accident. when looking up recall information i noticed that according to our vin number our 2013ford fusion se was not of the specific models covered. we have called the dealership and will have to wait until july 11th and pay $95.00 just to diagnose the obvious problem and get an estimate. we have never received a warning regarding this malfunction from ford that our lives could suddenly be in danger because of the power steering going out and the fact that we live on modest income and have only one car. we expect ford to do their due deligence in extending the recall to cover the cost of the repair for the power steering on our 2012 ford fusion. we have always and only purchased our cars from ford and look forward to being provided excellent and honorable service in return simply because it is the right thing to do.

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle experienced a loss of power steering. the power steering warning indicator illuminated. the contact took the vehicle to hilbish ford to get nhtsa campaign number: 15v340000 (steering) remedied however the technician informed the contact that the vin did not apply to the recall. in addition, the contact would be responsible for the recall remedy at their own expense. the manufacturer was notified and informed the contact that the vin was not included in the recall. the failure mileage was approximately 97,877.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving at approximately 15-20 mph, the steering wheel became difficult to maneuver. the contact stated that while the vehicle was stopped or slowed down, the steering wheel became still almost as if it were locked. the power steering warning light illuminated indicating that the power steering must be serviced now. the contact referenced nhtsa campaign number: 15v34000 (steering). the vehicle was taken to stevens ford of milford at 717 bridgeport ave, milford, ct 06460, (203) 876-6464 where it was diagnosed that the steering gear assembly needed to be replaced. the vehicle was repaired but the failure recurred. the manufacturer was notified of the failure and the contact was given case number: ca127256238 but did not offer any further assistance. the failure mileage was 74,300.

Tl* the contact owns a 2012 ford fusion. while driving approximately 25 mph, the steering wheel became difficult to maneuver and required excessive force in order to make a turn. there were no warning indicators illuminated. the contact was able to park the vehicle. the vehicle was towed to maxwell ford (5000 s ih 35 frontage rd, austin, tx 78745, (512) 443-5000) where it was diagnosed that all of the front lower control arms, rsc shaft axle, rear shocks, and front passenger side tire needed to be replaced. the vehicle was not repaired. the contact searched her vin on nhtsa.gov and noticed nhtsa campaign number: 15v340000 (steering). the dealer stated that the other repairs needed to be performed before the recall repair could be completed. the manufacturer was notified and agreed with the dealer. the approximate failure mileage was 106,000.

Tl* the contact owns a 2012 ford fusion. while making a turn, the vehicle experienced a loss of power steering. the advance trak and power steering warning indicators illuminated. the vehicle was towed to the silver ford dealer where it was diagnosed that the steering gear was defective and needed to be replaced. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 15v340000 (steering), and referred the contact to nhtsa. the failure mileage was 145,000.

Tl* the contact owns a 2012 ford fusion. while the vehicle was stationary, the "power steering assist fault" warning indicator displayed. the contact stated that the vehicle would not turn left or right while in the reverse position. the contact received notification of nhtsa campaign number: 15v340000 (steering). ford parkside drive of knoxville, tennessee was made aware of the failure and stated that the contact would have to pay $138 before performing the recall repair. the manufacturer was made aware of the issue and referred the contact to nhtsa. the failure mileage was 75,000.

Tl* the contact owns a 2012 ford fusion. on several occasions, while driving at an unknown speed, the power steering became difficult to maneuver. the steering wheel could not turn left or right. there were no warning indicators illuminated. the vehicle was taken to ed koehn ford of wayland (1159 w superior st, wayland, mi 49348, (269) 792-2205) where it was diagnosed that the power steering and power assist needed to be replaced. the vehicle was repaired. the contact referenced nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure and stated that there were no recalls associated with the vehicle. no further assistance was offered. the failure mileage was 80,000. updated 09/01/17*lj *js

Takata recall i bought a 2012 ford fusion on feb 27 2017 about a week ago thr steering lock up on me while i was pulling out my house while doing research i come to find out this car has a recall of took it to ford n supposely they fix the. ( i do not believe they did) well due to locking up now they saying the rear lower control arms are bad n they wont fix it. i had nothing to do with this damages that obviously the ford is covering up. i need help i have 4 kids and i feel the dealership committed fraud by even having this car on the market im stuck with a car dont obviously its a death trap. i have been researching and what im finding out is that ford keeps lying about all the problems this car has. i am in such shock and sick to my stomach that ford will rather kill people then to remove a bad product. i feel cheated and very worry as to how can they sleep knowingly that they are killing people my life and my kids lifes have no value i need help asap

The front seat passenger and front seat driver door has failed and the door can not opened from the inside of the vehicle. the passenger door opener was repaired one and a half years ago and the driver door is being repaired on july 18, 2017. in the event of an accident, egress from the vehicle is problematic. the window must lowered and the driver must reach outside to open the door from the outside.

Tl* the contact owns a 2012 ford fusion. while driving 55 mph, the steering failed and the steering warning indicator illuminated. the vehicle was taken to pugmire ford of cartersville (located at 362 n tennessee st cartersville, ga 30120 770-382-5780), but was not diagnosed or repaired. the next day, the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic was unable to generate testing codes. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 142,000.

Tl* the contact owns a 2012 ford fusion. while driving 25 mph, the power steering seized without warning. the vehicle was towed to sunset ford (located at 11700 gravois road, st. louis, mo 63127, tel: (314) 843-4431) to be diagnosed. the vehicle was not diagnosed at the time of the complaint. the manufacturer was notified of the failure, but did not assist. the approximate failure mileage was 28,000.

Warning: "service advancetrac"/"service power steering now" on dash. lost power steering. recall 15v340000 does not cover my vin. have to drive w/o p. steering, cannot afford to fix. opened case with ford, # cas-12641499. hope to get my vin included in recall.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part to do the repair was unavailable. the contact called allen vigil ford (located at 6790 mt zion blvd, morrow, ga 30260) who stated that the parts were not available. the manufacturer was made aware of the issue and did not assist. the vin was not available. the contact had not experienced a failure. parts distribution disconnect.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 16v340000 (air bags) for the passenger frontal air bag inflator. the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer did not know when a remedy would available and did not offer additional assistance. the dealer was not made aware of the failure. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated the passenger air bag off warning light illuminated even when there was a passenger seated. the contact informed the mclorty ford dealer who stated that the passenger air bag being off was not of concern. the approximate failure mileage was 110,000. the manufacturer was not made aware of the failure. vin tool confirms remedy not yet available.

The interior door handle after normal use can break, leaving occupant stuck in vehicle if unable to climb to another seat or roll window down to open door with outside handle.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) for the passenger frontal air bag inflator; however, the parts to do the repair were unavailable. the vehicle was taken to the local dealer (helman ford located on 12220 southwest fwy, stafford, tx, 77477) and the contact was informed that the recall remedy was not available. the dealer was not sure when parts would become available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue and stated that they did not know the resolution time frame. the contact was referred to nhtsa. the contact had not experienced a failure. vin tool confirms parts not available.

Received recall in march 2017 and have no response, cannot find information, it does not make me feel safe , or why i trust you

I am a lieutenant on the saint john fire department in saint john, indiana. my daughter drives the 2012 ford fusion se. she was on a trip in texas when this steering failure accured. she was lucky enough to be able to steer it into a safe parking area when this happened. she was 100 miles from home when she called me to tell me of this problem. i researched this issue on-line and that is when i discovered the electronic power steering failure recall # 15s18. evidently, this has effected over 500,000 vehicles. being in the fire business i am thankful that nothing happened to my daughter while she was driving this vehicle. this could have been a very serious accident or worse !! i advised her to drive the vehicle back home and to the nearest ford dealership instead of getting it towed from over 100 miles away if she thought she could drive it slow and safely. she was indeed able to drive it back home and parked it at the nearest ford dealership closest to her home. the vehicle is there right now as i am typing this complaint. i do not have a cost estimate for this repair as of yet. i want ford to take full and complete responsiblity for this safety recall # 15s18 and pay for all expenses to repair this vehicle. if this would have been a worst case scenario ( if you know what i mean ) then we would be talking about a lawsuit instead of a repair and costing ford millions of dollars to say the least !!

In april 2017 i had a recall on throttle body. i quickly took the car to dealer for repair. on 6/21/17 i was driving and the car suddenly died and would not start. after having car towed to dealer i again had throttle body and motor assembly replaced

At 80,000 miles service power steering light came on as well as check advancetrax notice. the next time car was turned off and restarted power steering was completely gone. took to ford dealer and they said tire was underinflated but if light came back on needed new steering column. for $1600. drove two weeks with steering ok then same message appeared and steering went out so had a mechanic(not ford dealer) replace steering column part and now two weeks later same problem with no power steering. read that a recall was issued for this problem for fusions made at mexico plant but my vehicle was either made just before or just after recall dates. recall should be expanded to include all fusions with this same problem. each time warning message came on, it wasn't until car was turned off and restarted that power steering went out.

My 2012 ford fusion sel, when accelerating from a stationary point on a city street, my engine loses power and starts to sputter before the engine shuts off on its own. this problem has happened many times in the middle of traffic, where i'd have to completely stop, put the gear in park, and restart the engine.

Driver door will not open from the inside. must roll down the window to open it from the outside. the unlock button stays half open; won't move either way.

After power steering failed, car was repaired under a recall notice at local ford dealership. the steering rack was replaced. 3 hours after picking up the car, when leaving work, the power steering failed again while in motion on a city street going under 40 mph decelerating coming to a red light. received warning "service power steering now" and "service advanctrac." these are the same warnings received prior to repair. the car went immediately and grossly out of alignment. above 55 mph, the car shakes severely. ford dealership says the repair needed falls under the tsb 11-11-3 related to high friction in the control arms; however, the tsb states that this problem only causes the stability/traction instrument cluster to illuminate. the dealership says everything under my car looks to be in good condition and that this has to be the problem, stating that the high friction is causing the power steering pump to lock up which is then failing the power steering all together. this is a safety concern and should be included in the recall on the power steering module. the vehicle has 145,000 miles. it has been driven for 6 years without issue.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (asheville ford lincoln 611 brevard rd, asheville, nc 28806 (828) 253-2731) and was informed that the recall remedy parts were not available. the manufacturer did not know when the parts would be available. the contact mentioned that the air bag warning indicator illuminated and she did not feel safe driving the vehicle. the contact inquired about a loaner vehicle, but was denied by the manufacturer and dealer. the failure mileage was unknown. vin tool confirms parts not available.

The interior drivers door handle will not open the door and the window has to be rolled down to use the outside door handle. the vehicle was taken into veterans ford in metairie, la where they looked at the issue and then scheduled an appointment to repair it. i brought it in for the appointment and they said they couldn't get to it for three days and that they would have to look at it again and decide what to do. i explained my safety concerns to two different representatives but they still would not take any action.

Tl* the contact owns a 2012 ford fusion. the contact stated that the steering unit was reprogrammed per an unspecified recall repair. two years later, the steering lost power when the vehicle was placed in reverse and the power steering assist warning indicator illuminated. the vehicle was taken back to the dealer, reineke ford in lina, ohio, where it was diagnosed that the power steering unit was faulty and needed to be replaced. the manufacturer stated that the failure was already remedied per an unspecified recall. the vehicle was not repaired. the failure mileage was approximately 150,000.

This car has a major problem with the gauges that also prevents the air conditioning and radio working properly plus certain external lights and directional lights as well as the high beam indicator. this is going on almost a year now and the gauges will "black out" as well so you cant see how fast you are going or other functions. this should be a major safety concern. i do have some video of the problem i will attach. this happens all the time if the car is sitting or in motion. for some reason i cant post the video of the problem but there are plenty of the same ones on you tube.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the vehicle failed to accelerate and stalled. the check engine and wrench warning icons illuminated. at a traffic light, the contact was able to restart the vehicle and resume driving. the vehicle was taken to an unknown dealer where it was diagnosed that the engine throttle body failed and needed to be replaced. the vehicle was not repaired. the failure recurred numerous times. the manufacturer was notified of the failure and informed the contact that there was a recall on the engine throttle body, but her vin was not included. the manufacturer provided the contact with the phone number to nhtsa. the approximate failure mileage was 39,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part for the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer was contacted (gus muchado ford at 305-238-9211) and confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and stated that the contact could locate a dealer for the repair. the contact had not experienced a failure. vin tool confirms parts not available. parts distribution disconnect. updated 09/29/2017*js *js *js

Two months ago, i was driving and my steering became very difficult to handle. there was a whining sound every time i made a turn. checked the power steering fluid and it was completely empty. i refilled it and a couple of weeks ago, i started having trouble with steering and the whine when turning was back. the power steering fluid reservoir was empty again. i have refilled the reservoir again. no obvious signs of leakage. there is a recall for some 2012 ford fusions but i have not found mine included in the recall.

Car reads "service power steering now" and "service advancetrac". vehicle is difficult to steer and takes maximum effort to control. first warning generated while parked and upon starting the vehicle. no prior indications to a problem.

Tl* the contact owns a 2012 ford fusion. while driving approximately 30 mph, the bolt from the engine fractured and hit the cv joint. grease flooded the cv joint which made it difficult to drive the vehicle. the check engine warning indicator illuminated. the vehicle was taken to an independent mechanic who was unable to diagnose the failure. the contact was not sure if the manufacturer was notified. the vehicle was not repaired. the failure mileage was approximately 83,894. updated 07/11/17*lj consumer stated he worked on the vehicle engine to get the broken bolt out, but was not able, because he did not have the right tool. updated 9/28/18 *jb

We purchased a car from miller used cars 4477. vestal parkway, vestal ny. 2012 ford fusion, 30,000 miles, got it home and started to look it over. i realized the tires on the rear of the car we're severely dry rotted and the date on them were from 2011. i contacted the service manager josh and he tried to sell me tires. he told me they don't reject tires for dry rotted sidewalls. i was done dealing with them at this point and i want them exposed. this car was unsafe.

Tl* the contact owns a 2012 ford fusion. while attempting to turn the vehicle at 15 mph, the steering wheel seized without warning. the failure recurred several more times. the vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and stated that they would escalate the case to see what they could do, although the vin was not included in nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 103,000.

Small evaporative leak attributed to the fuel filler neck as part of the capless gas system. this year, make, model presents consistent issues in this area. previous model years had recalls associated with this issue, but not the 2012 for some reason.

Driving on 6 lane divided highway during morning rush hour traffic at about 30 mph when i lost power to the vehicle and wrench light came on. got pushed to the dealer that was a block away. the dealer said they did their $129 test - no faults and my car was ready to drive home. i wasn't going to leave until it was safe to drive. there was another $129 test that they could do. this test didn't find anything but when the tech was driving it stalled on him. they replaced the purge valve ( for free, wasn't charged for either test) but he hoped that this fixed the problem. two days later, had the same problem on another 6 lane divided highway going about 30 mph and was almost rear ended by vehicle behind me. i let the vehicle sit for about 5 minutes and it was rough starting but got back to the dealership. it's been at the dealership for over 24 hours and they are "scratching" their heads to determine what is wrong.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the part needed for the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called the manufacturer and was informed that he would receive another notice when the part becomes available for the repair. the contact had not experienced a failure. vin tool confirms parts not available.

As i was driving down the road, my warning sensors beeped along with the words flashing that said 'power steering failure.' thankfully i was not on a busy highway and there was a gas station close by. i immediately pulled into the nearest gas station yet the steering wheel would hardly turn. i bought some power steering fluid and put that in the car yet it still would not turn properly. i had the car towed to my local ford dealership the next am. after ford looked at the car, they called me to tell me that it needed a power steering gear box replaced and would cost $1,675.00. after talking to them and obtaining a second quote from a different repair shop, i was then informed that there was a recall that involved the power steering assist. i then called ford manufacturer toll free and they informed me that yes there was a recall yet because i did not take my car in to have it checked in 2015, that ford would not cover the cost of this repair. i informed the man that i was not told of any recall so how would i have known to take it to the shop? furthermore, i have taken my car to this dealership after the recall was published (for a different issue) and they did not say anything to me at that time about there being an open recall. i feel that ford should have said something at the time i was there for a different issue if there was an open recall on my vehicle. now i am being charged $1675 for a repair that ford has fixed for other consumers for free of charge. this will be my last ford car as the customer service was extremely unfair. i feel that i should be reimbursed for the charges that i am spending to repair my car.

Recall states there is a safety defect with the airbags that could cause injury or death. any safety defect that can cause injury or death makes the vehicle unsafe to drive and places the occupants at risk of personal injury or loss of life. it nhtsa legal and moral responsibility to protect the public from such safety defects. other than the recall notice, the ford motor company will not provide any detail or update on when they will fix the defect other than to say we will send you a letter. ford provided a number to call for additional information, but the only information they provide is that there is noting they can do and they will send a letter at some point in the future. i really wish the nhtsa would really do their jobs to protect the public and insure these companies correct these life threatening safety defect and provide the consumers safe alternative transportation until they can fix the life threatening safety defects in the vehicles they have sold. this is the second complaint filed and nhtsa did not respond to the initial complaint. failure to respond to this complaint will lead to a formal complaint to the oig on your negligence in this matter!

2012 ford fusion hybrid. passenger frontal airbag safety recall. *ld *js

Tl* the contact owns a 2012 ford fusion. when the vehicle was started, the power steering ability seized without warning. the dealer diagnosed that the power steering gear needed replacement. the contact also stated that the power steering module was reprogrammed per a manufacturer recall in may of 2016. the manufacturer was notified of the failure, but the vehicle exceeded the mileage to be repaired under warranty. the vehicle was not repaired. the approximate failure mileage was 154,333. the consumer requested a status update on the vehicle owner's questionnaire. *js the consumer stated there was an air bag recall repair issued for the vehcile, but the parts were not available. *js

"takata recall" i have a vibration coming from the front end at high way speeds. seems to be the front passenger side. vibration only occurs during the speeds of 50 to 60 mph. anything above or below that is fine. i have had new tires, tires rotated, balanced, alignment, and just an over all inspection with no results.

The driver's door wouldn't open from the inside; i had to roll the window down and flip the outside latch. i was thinking this could be a safety issue if it happened in an emergency the dealer said it was a common problem and that there was no recall on this issue. they replaced the "left front door inside handle". they said it was an electrical problem.

I own a 2012 ford fusion and the car has started shutting down when i slow and while stopped at lights. it jerks at times which made me think it was bad gas or something like that. then it started shutting off. i've taken it to several auto places and no one can tell me what it is. i have read and researched this problem and found that it's happening a lot. why is there not a recall from ford on this? i will think twice from buying another ford..

Power steering went out while driving the car. ford has issued a recall, but my car for some reason doesn't fall under it.

Takata recall. ford sent recall letter for vehicle airbag defect. they say the replacment is not available. i have contacted local dealer, and national call number to complain and try to get repair of the recall defect. it is not available. no one knows when it will be available. maybe months. i was told the part must be designed and mfg, before available. i requested interim repair or loaner. none is available. i told them my concern of driving vehicle with defect. they say ford does not know of any problem with the airbags. if no problem, why are they recalling? my vehicle re-sell value is lost with the defect present. i think ford is not taking care of this recall. sending me a letter notice, with no fix, is nothing. i cannot sell, replace, get a new car or quit driving the car while i wait for ford.

Tl* the contact owns a 2012 ford fusion. while driving and slowing to a stop, the contact noticed an abnormal smoke odor emitting from the front of the vehicle. the contact stated that the odor was like burning oil. an independent mechanic determined that there was evidence of an oil leak, but could not locate its origin. the vehicle was not repaired. the manufacturer was not made aware of the issue. the approximate failure mileage was 97,900.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front driver side door handle did not open the door. the contact had to roll down the window and open the door from the outside. the dealer and manufacturer stated that there was no recall. the vehicle was repaired. the failure mileage was approximately 57,000. the vin was not provided.

2012 fusion. build date 12/11 drivers door would not open after parking at work. interior handle would not return to normal position. it was stopping about 1/8" from fully retracting. door would also not lock with electric locks. had to climb out the passenger side. it would open from the outside though.

Tl* the contact owns a 2012 ford fusion. while driving 13 mph, the driver's side door latch fractured and the door swung open. the dealer replaced the door latch. the manufacturer was made aware of the failure. the failure mileage was 38,000. the vin was not available.

Tl* the contact owns a 2012 ford fusion. while starting the vehicle, the instrument panel warning message displayed "power steering assist failed" and "service advance trac". the vehicle was taken to an independent mechanic, but was not diagnosed. the mechanic informed the contact of nhtsa campaign number: 15v340000 (steering), but the vin was not included. while driving various speeds, it was difficult for the contact to turn the steering wheel. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 72,800.

Takata recall ford refusing to issue a loaner stating that it is not eligible. consumer is at risk while driving with passengers.

Tl* the contact owns a 2012 ford fusion. the contact stated that there was a sudden loss of power. the vehicle failed to accelerate, lunged forward, and jerked while in motion or making a turn. in addition, the power train warning indicator flashed several times. two dealers were notified of the failure, but the dtc was not present; therefore, the failure was unable to be replicated and diagnosed. the manufacturer had a service campaign, but refused to provide a solution. the dealer would not replace the part unless they could determine the failure. the contact was able to order the part from the manufacturer and replaced the electronic throttle body. the manufacturer had not issued a recall. the vin was not included in nhtsa action number: pe13003 (engine). the failure mileage was not available.

The drivers seat seatbelt does not want to stay buckled.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 17v024000 (air bags) was received in january of 2017. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. while making a left turn at 10 mph, the steering became difficult to maneuver and the service power steering and service advancetrac warning indicators illuminated. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 137,561.

For a while know my car would randomly stop. all of a sudden it would decrease in speed and then shake at which time i would pull over and shut the car down after some time i am able to start the car up again and get back on the road. no mechanic can actually find anything wrong with my car so they just keep telling me to come back if it does it again. at first i thought it was the fuel filter so i was told by the mechanic to use fuel injection cleaner in my car. i have done that and it appeared to work however it started up again. i have been having this issue off and on for a while but can never find the issue. i am wondering why hasn't there been a recall on this. i noticed that with this model year everyone is having the same issue. i live in houston and our freeways are not the best places to break down.

Takata recall i received a notice from ford that our 2012 ford fusion is under the takata recall back in march 2017. when will they get this fixed? my son is driving this vehicle at college! this is very dangerous. they need to fix this asap!

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags) however, the part for the recall repair was unavailable. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated their air bag warning light was illuminated. the contact contacted the world ford of pensacola dealer, located on 6397 pensacola blvd pensacola fl 32505, who informed the contact that the part for the recall repair was unavailable. the approximate failure mileage was 99,000. the manufacturer was not made aware of the failure. vin tool confirms remedy not yet available.

Started making noise the first year we had it and kept getting worse as time went on!!!!!

Tl* the contact owns a 2012 ford fusion. while driving 70 mph, the steering wheel seized and the service power steering warning indicator illuminated. the contact was able to forcefully pull the vehicle over and asked an eyewitness to assist and drive the vehicle for her. the manufacturer was contacted and stated that the vehicle was included in nhtsa campaign number: 15v340000 (steering). the manufacturer referred the contact to the dealer (herring ford inc, 820 memorial blvd, picayune, ms, 39466). the dealer refused to service the vehicle where they denied servicing the vehicle under the recall due to the mileage. after the contact called the ford manufacturer, the dealer stated that they were looking at the wrong information and the contact was correct; however, the dealer refused service due to a verbal incident and stated that the vehicle was already serviced in 2012. the contact then took the vehicle to another dealer (supreme ford of slidell, 400 e howze beach rd, slidell, la, 70461) where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the failure mileage was approximately 168,000. ...updated 10/23/17 *bf *js

Takata recall received a letter from ford co in march 2017 that stated airbag subject to recall and that they will contact me when replacement avaialablr. still have not been contacted

I was driving in my 2012 ford fusion, on a highway in new york state and pulled over at a rest area for a snack. upon returning to the vehicle, i started the car and was given a "power steering assist fault" error message and i had no power steering. there was no way i could have driven the car and i'm thankful this didn't happen a few minutes earlier when i was driving on the highway in traffic, in the rain. ford has had a recall for this same issue, but my car is not listed and now it will cost us $1,800 to have this common problem fixed by replacing the computer that handles the power steering. the mechanic at the ford dealer laughed it off saying he sees it all the time. the computer goes if you turn hard or hit a bump. ford needs to open up this recall and cover the replacement of this system.

I'm filing this complaint best the ford dealerships in clovis/portales, nm. they won't fix my steering issues. it has been verified that i need a rack & pinion for my 2012 ford fusion.

Restraint control module - sensor assembly failed

Car intermittently shuts down/stalls out with no warning when accelerating ,at all speeds and conditions. the little wrench lights up on the dash but vehicle is not throwing any codes. very dangerous situation!!! called the dealership and no recalls or acknowledgement from ford that there is a problem. hard to believe no action being taken as of yet with all of the other complaints i have read from other owners. very disappointed here. car has all routine maintenance performed on it and is very well cared for, mileage is just over 58,000. sure would appreciate ford stepping up to the plate and standing behind their product!

The electronic power steering motor failed. there is a dash alert that the power steering needs service now, also an alert for the autotrak. there is a ford recall for this part on the same model and year car, but for what ever reason my car's vin was not included in the recall. i have read numerous other complaints online for the same thing. why was the recall limited to certain vin #"s and not every vehicle that has this part on it. the dealer repair is approx. $1700. please help

After starting my car, the powder steering assist fault lit up on the dash. i was unable to move my steering wheel at all. it happened again that afternoon when i got back in my car and started it,. the vehicle was parked both times and on level ground.

Tl* the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called a local dealer (timberland ford located at 2441 s byron butler pkwy perry, fl 32348) where it was confirmed that the recall parts were on backorder. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the vin was unknown. the contact had not experienced a failure.

The electronic throttle body has failed twice within 500 miles. (the vehicle has 71500 as of this writing) both times this has occurred at approximately 35 mph while driving on a flat stretch of road at a steady speed with little input from the accelerator. in both circumstances the car has thudded into "limp mode" where the car can only coast of the road. a restart seems to clear the problem.

Tl* the contact owns a 2012 ford fusion. the contact received a recall notification for nhtsa campaign number: 17v024000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the dealer (fayetteville ford in fayetteville, georgia) was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

The door handle attachment broke inside the door frame. i have been told by many mechanics this is happening alot on ford fusions but my vin number is not included so i have to pay to have it fixed. if it is a ford fusion problem them why are not all included.

I started my car, service power steering warning came on, drove 10 miles and power steering went out. looked online and saw a recall for electric power assist system, so i called the dealership i purchased the car from and they told me my car is not covered under that recall.

Tl* the contact owns a 2012 ford fusion. while driving 30 mph, the power steering failed and became difficult to maneuver. the vehicle was taken to a dealer where it was diagnosed that the steering gear assembly failed and needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 100,125. updated 12/20/16*lj updated 12/27/16.*jb

Tl* the contact owns a 2012 ford fusion. after the vehicle was repaired per nhtsa campaign number: 15v25000 (steering) and while driving at an unknown speed, "power steering assist default" was displayed across the message board. the steering wheel completely seized. the failure recurred on numerous occasions. the vehicle was taken to a dealer multiple times, but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 30,000. the consumer stated the door handle and mirrors are rusting on the vehicle. *tr

When the vehicle was in motion, the power steering abruptly stopped working, due to an electrical problem. over 400,000 ford cars were recalled for this problem, all made at the same location, during the same time. ours was not recalled, however and therefore created a very dangerous situation for us.

Tl* the contact owns a 2012 ford fusion. while driving various speeds and turning the steering wheel, an abnormal noise was heard without warning. the vehicle was taken to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 81,000.

The power steering has failed twice in less than one year. once while turning left across oncoming traffic resulting in a near miss head-on collision. ford has a recall on the electronic power assisted steering (epas), which is what fails (nhtsa recall 15v-340), but it is only for fusions manufactured between sept 2010 and feb 2012. my vehicle was manufactured in may 2012 - 3 months too late - in the very same facility as the cars included in the recall. the problems i am experiencing with my car are exactly as those described in the findings reported in the nhtsa investigation. i paid $1,400 to have the epas replaced the first time in dec 2015, and i should not have to pay that amount to have it replaced a second time in less than a year. the ford dealership quoted almost twice that amount. the recall obviously needs to be extended.

Tl* the contact owns a 2012 ford fusion. while driving 60 mph, the steering seized and the service advance track and power steering warning indicators illuminated. the vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 105,000.

With no consistency in timing, the power steering has been going out. i may be driving, turning or waiting at a stop light, on city streets or the highway. this problem started in may 2016, happening 1-2 times per month. i took it into my local ford dealer and they said there was nothing wrong. they thought it could be a problem with the steering rack, but weren't sure. they denied that my vehicle was included in ford's recall of several 2011 and 2012 fusions for the same problem. now (september 2016), the power steering is going out 1-2 times per day. the "power steering assist fault" and "service advanctrac" error messages appear. i feel this is a serious safety issue for me and the other drivers on the road, and ford should be responsible for their design flaw.

On cold starts this summer i back out of my driveway and press the brakes to stop and the brake pedal is rock hard and i can't stop. this is going to be my third time for this problem. the dealership has replaced the brake booster, master cylinder, brake fluid reservoir and brake booster check valve and vacuum hose.

Throttle body. i looked it up and found a "recall" situation?

While driving my car any where city street or the highway, it will stall out or cut off with out any warning at all. it has happen ten times in the last two months. all most was rear ended because of this problem three time close calls. have taking car and had it plug in for electronic check but no code shows up . this problem needs to be addressed i have read on line of a lot of other ford fusion owners having the same complaint. this very dangerous problem and should be addressed . ford dealers just want to though parts at this problem but they will not or can not tell me what the real calls of this dangerous problem is. i sure hope with your help all the ford fusion owners can get this resolved before some one get killed.

Lose of power. must stop and restart car. very close calls on highway with children in car. both on highway and in town. not safe to drive, 3rd time in 2 days.

Tl* the contact owns a 2012 ford fusion. while the vehicle was stationary, the passenger door handle fractured. the vehicle was not repaired. the manufacturer was made aware of the issue. the failure mileage was 42,000. updated 11/01/16*lj *tr

While turning yesterday, my car lost power steering. the light for advance track system light illuminated and the message center read "power steering assist fault: service immediately." i man handled the car home a short distance and turned it off. mad and aggravated i called the ford dealer and explained what happened. the checked warranty info, recall info, and found nothing for my car. i was able to find a recall alert that my insurance company matches to my car. i gave the recall number to the ford dealer. they were very nice and were able to find out the warranty only covers cars built sept 2010- february 2012. guess what? my car was built june 2012. i called ford customer care. they say i have to take it into the dealer to be diagnosed. i call dealership and have it "officially" diagnosed. the motor code u0211:49 and dealership suggests calling customer care to get a validation code. i called customer care again, lady was rude, says she doesn't know what a validation code is and that i would have to pay for it because the recall is not on my car particularly. my car only has 48k miles on it. i should not be having these kind of problems. it is a huge saftey issue for me as i travel quite a bit with my family. the code matches the same code that is pin pointed in the recall according to dealership. the best customer care could do is tell me to keep receipts in case ford expands recall later.....its $1800+ out of pocket that i can't crap out!!

While driving on a city street car stalls and shake this happened four times within two months, had it diagnosed at a local shop no code reading was discover.

Popping noise present from steering wheel whenever steering wheel is turned in either direction. whenever vehicle hits a bump regardless of the size, the steering wheel is yanked around causing the control of the vehicle to become compromised. these issues happen at any speed and in all road conditions, stationary or non stationary, highway or city and regardless if i'm turning or not. when steering wheel is turned all the way to the right or left the wheel will stiffen and throw itself back the opposite direction. must use a lot of force to keep steering wheel in that position. was told by a certified ford dealership and a shop by the name of midas that it was the rack and pinion. ford refuses to fix issue due to the fact that the rack and pinion is not throwing any sort of trouble code. the rack and pinion on this vehicle however is not only under a current recall but is also backed by an extended warranty issued by ford motor company.

Tl* the contact owns a 2012 ford fusion. while driving, the vehicle stalled. after numerous attempts, the vehicle was able to be restarted. the vehicle was towed to a mechanic where it was diagnosed that the fuel pump needed to be changed. the failure recurred and another mechanic diagnosed that the fuel control module needed to be replaced. the manufacturer was notified of the failure. the failure mileage was 78,000.

Failure of inside door handle to facilitate opening of door will prohibit timely egress of vehicle in the event of an emergency. both the driver's and rear passenger's inside door handles have broken, resulting in the inability to open the doors from the inside. these failures occurred during normal use after parking the vehicle. the doors opened less than an inch out of the locked position at the times of failure. due to the bench seat not prohibiting egress out the other rear door, this complaint was not issued during the rear passenger door failure. the driver's door handle has just broken.

Tl* the contact owns a 2012 ford fusion. while the vehicle was at a stop sign, the power steering light illuminated. immediately after, the power steering failed. the vehicle was able to be driven to the contact's home. the vehicle was taken to auto zone where it was diagnosed that the power steering assist failed. the contact referenced nhtsa campaign number: 15v340000 (steering); however, the dealer did not perform any repairs. the failure mileage was 59,000.

Takata recall : the windshield wipers on my 2012 ford fusion do not work fast enough, even on their highest speed, in even moderately heavy rain. so when it rains hard or i am on the highway it makes it impossible to drive and can be very dangerous to drive in any weather conditions other than complete sun.the most recent occurrence of danger i experienced from the slow windshield wipers was in georgia on the interstate and it was rainy and trying to go at least 60mph to keep up with traffic it was almost like driving blind. this needs to be addressed before myself, or someone else is seriously injured!

Tl* the contact owns a 2012 ford fusion. while the vehicle was being diagnosed, the mechanic stated that the vehicle was in need of major repair. the diagnostic produced failure codes: (dtcs) and (p07aen and 0415) regarding the control arms in the lower suspension. the mechanic informed the contact that the front suspension arms right and left needed to be replaced as soon as possible. the contact took the vehicle to the dealer because the vehicle was making a loud roaring and clicking noise. the contact no longer felt safe driving the vehicle. the failure mileage was 89,700.

I was in new orleans for a family reunion. leaving the reunion my car wouldn't start. i had a friend to check it and power wasn't going to the pump. we changed the fuel pump assuming that it had went out and change fuses too. after that thinking that everything was ok, while driving to work in morning traffic going 45 to 50 mph. the car stopped, i couldn't give it gas or anything. i had to hurry up and turn a block and sit in the middle lane. i tried turning the key it turned but didn't start. i checked the fuse and battery and that didn't work. i stayed in car for about 15 minutes before it started again. after starting it i thought everything was ok i was wrong. had to work and tried starting car it was doing the same thing. i had it towed to a auto part place to get diagnosed and the results came back stating it was the fuel pump. i had it towed back to my home and had another fuel pump install and it continued doing the same thing. i had my car towed back to auto part place and they said that the car would start but the electric would stay to the fuel pump. please help!!! now i don't trust my car anymore.

Power steering stopped intermittently while driving, after receiving a recall notice, ford replaced the power steering gear assembly in june 2016. in august of 2016 i was out of town and the power steering went out again. took it to ford dealer out of town and they replaced the power steering arms and want to charge me $1000.

My right rear taillight has burned, causing the bulb to melt in the socket, possible fire hazard i would think. socket & the bulb have been replaced. both the ford dealership & retail auto parts store, have denied any knowledge of this issue.

Driving on the 605 fwy with my 5 year old going about 65mph when my car suddenly lost power and a orange wrench light appeared, i was able to pull off to the shoulder when my car jerked and completely shut down. it took me 3 times to get it started only to have this happen again about 2 miles up the road. i was able to safely get home but my mechanic has advised that i have an error code p2111 and my throttle body will need to be replaced. this is extremely dangerous and i am not a happy ford customer. i will be taking in my car to the dealer tomorrow in hopes that they will stand behind thier product and replace this part.

Driving my vehicle when the power steering went completely out in traffic, making a right turn. vehicle steering wheel would not budge. it's a safety issue driving and the steering wheel gives out without any notice.

Harsh shifts between 1-2 and or 2-3, flares when accelerating at times..... clutches seem to be slipping inside the tramsmission at times during hard acceleration....harsh downshifts... when slowing down for a traffic light but not coming to a complete stop and trying to accelerate the car acts "boggy" when the air is on. it seems like it can't decide which gear it should be in.

The inside drivers side door latch did not lock when the vehicle was in motion (the other three door latches did). i was driving approximately 12 mph on a residential street. the door latch remains in the extended open position. the door can only be opened from the outside to exit or enter the vehicle. the door can not be locked manually or using the key fob. i am unable to exit the vehicle normally. to exit i have to roll down the window, open the door from the outside, then in order to roll the window up again i have to get in through another door, insert the key and reach over to the drivers side. these are safety issues.

While driving my vehicle the drivers side door opened by itself and the door would not latch after this occured .

Pulling out of my driveway at low speed, the steering locked to where it was nearly impossible to control the vehicle. i was able to come to a stop immediately so no damage or injury. turning the steering wheel required a lot of effort so reversing back off the street and onto the driveway was quite difficult. after parking, the dash also briefly displayed something like "advancetrack error". i don't remember the wording exactly.

So with in the pass week of 8/8/2016 thru 8/13/2016. i have had a wrench light come on 3 different times and car almost shut off, while driving down the street. so pull over and shut off and crank it back up and go on. however, its becoming a problem and come to find out this maybe throttle control/transmission issue. somebody gonna get hurt, cause you never know when it gonna cut out on you. also both door latches will not either open or lock from the inside. causing existing issue.

Tl* the contact owns a 2012 ford fusion. the contact stated that the power steering sensor fault light illuminated. the vehicle was serviced per nhtsa campaign number: 12v345000 (steering), but the remedy failed to repair the vehicle. the contact mentioned that the power sensor light illuminated after the repair. the vehicle was taken back to the dealer and had not been repaired. the manufacturer was not notified. the failure mileage was approximately 100,000.

The driver side door latch and lock are broke. you cannot open the car door from the inside, you can only open it by rolling down the windows. sometimes it wont shut properly and sometimes it is also a struggle to open it from the outside (as if that option of opening it might be gone soon). the first occurence happened while i was in a stationary position.

Car was making clunking sound. when i was driving. took it in and was told it was the assembly steering system gear. rack and pin system causing the clunking in gear. was told my mechanic this a huge safety problem. was told it wasn't safe to drive the car because if i lose steering could lose control of car and it could cause injury to me my family or other people that are in cars that i may hit if i lose control of the vehicle. i can't believe there isn't a recall from ford for this problem ! i saw there have been several complaints for same issue.

Takata recall. while driving down a city street i lost my power steering. i took the car to my local ford dealer and i was told my power steering assist had failed but my vin wasn't one of the recalls. my car has been sitting in my driveway ever since it happened. it is not drivable.

Takata recall-i received a letter from ford this month (03/2017) that my vehicle was affected. my vin is not listed on the nhtsa website and is not available to your representative when i called the nhtsa. i called ford hq, and my car is affected. i do not feel safe driving my car (i live in florida-a "zone a", high-risk state) and drive frequently. i was told by a representative when i called ford that the nhtsa has stated that the cars are perfectly safe to drive and that i should not be concerned. i searched your website and did not find any information stating this. when i called, a representative from the nhtsa told me that this is not correct and that the nhtsa has not released any such statement. i thought it was important for you to know that ford representatives are using your name and credibility as an agency to deceive their customers and lead them to believe that they are perfectly safe driving cars with takata airbags.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received an interim recall notice for nhtsa campaign number: 17v024000 (air bags). the manufacturer stated that the contact would need to wait until the notice was received, but provided no specific timeframe. the contact was not experiencing a failure. vin tool confirms parts not available.

Tl* the contact owns a 2012 ford fusion. while driving 60 mph, the power steering failed without warning and the steering became difficult to operate. the dealer diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 85,000.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 17v024000 (air bags) was received in march of 2017. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure.

Ford motor company has notified me that the vehicle has a serious safety defect with the airbag system where the inflator may rupture resulting in metal fragments striking vehicle occupants causing serious injury or death. as this statement indicates the defect can cause life threatening injuries this defect makes the vehicle unsafe to drive as it puts the driver and passenger at risk of serious injury or death due to this known safety defect. ford motor company representative state they do not have the part to make the necessary repairs to correct the serious life safety defect with the vehicle and do not know when they will have the parts. this is a know life threatening safety defect that places the occupants of the vehicle at risk of serious injury or death every time the vehicle is driven placing ford motor company and the nhtsa criminally liable of any injuries and deaths that may occur due to their negligence in removing those vehicles from the roads and providing the owners a safe alternative until the manufacturers can produce the parts and make the necessary repairs to correct the serious life threatening safety defect in these vehicles.

"takata recall" and vehicle speed limit possible steering problem.

Vehicle was stationary and the electronic power steering failed.

Tl* takata recall. the contact owns a 2012 ford fusion. the contact received notification of nhtsa campaign number: 17v024000 (air bags); however the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. vin tool confirms parts not available. updated 05/19/17*lj updated 05/24/2017*js

While driving on a highway, the tcs indicator light came on and lost power steering. the following messages also came on - "service power steering now" and "service advancetrac"

Tl* takata recall. the contact owns a 2012 ford fusion. the contact was experiencing issues with the steering column in the vehicle. the dealer inspected and repaired the vehicle, but provided no written diagnosis to verify what was repaired. in addition, the traction control and eps warning indicators randomly flashed. as a result, the power steering and traction control failed randomly. the vin was not included in nhtsa campaign number: 15v340000 (steering). in addition, the tpms warning indicator illuminated several times. the manufacturer was notified of the failures. the dealer made no mention of nhtsa campaign number: 17v024000 (air bags). the contact was to check with the manufacturer to determine when the recall repair would be performed. the failure mileage was not available. vin tool confirms parts not available.

Steering: electric power assist system is out and power steering is not functioning

Power steering failed *while driving* vehicle on a city street in high traffic area. according to ford service, this was partially due to the recalled sensor for power steering (action 15n01). however, there was also physical steering gear binding. there are numerous similar complaints with similar remedy (about $2,000 to replace entirely). the physical issue has not been included in the ford recall (fsa title: epas steering efforts), but is happening with sufficient frequency to other vehicles to conclude that this poses a credible safety risk.

I can't steer my car. message saying "power steering assist fail" appears on the dash extremely hard to turn my car .

Driving 70 mph on freeway and power steering failure light went on and immediately lost power steering. was extremely difficult to drive the car but was able to get the car off the freeway with no one being injured. called ford and was told our 2012 ford fusion sel was not covered under the recall the for this known defect. was told it was not a safety issue because it was not included in the recall!!!

I just hit 40,000 miles, vehicle has become very unsafe, while driving vehicle shuts off. acceleration take too long and once it kicks in it slams into gear. if i need to reverse it won't find the gear and when it does , i slams into gear, the wrench continues to appear on dash when said event is happening. there should be a recall on that transmission or engine. very unsafe. when vehicle stalls it becomes a hazard to everyone around me. if someone could please contact me this would be great. upon searching what the problem could be i noticed numerous complaints about the same issue. please help! i don't have any photos of the vehicle shutting down and what a hazard it can be . tell me what to do please.

2012 ford fusion. consumer writes in regards to power steering failure while driving down the street. *smd

Tl* the contact owns a 2012 ford fusion. the contact stated that the vehicle stalled at various times and the check engine warning indicator illuminated. when the vehicle stalled, it lost steering and braking ability. the dealer failed to duplicate the failure. the contact mentioned that the vehicle was included in a previous tsb; however, the tsb information was not available nor found in the system. the manufacturer was made aware of the failure. the failure mileage was 85,000.

Tl* the contact owns a 2012 ford fusion. while parking the vehicle, the front driver side door independently opened and failed to latch close without warning. the vehicle was taken to an independent mechanic where it was diagnosed that the latch needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the vin was not included in nhtsa campaign number: 16v643000 (latches/locks/linkages). the failure mileage was 52,000.

Vehicle has electronic power steering and not hydraulic. we have had several occasions when traveling down the highway where the power steering cut off and it is virtually un-steerable at all. fortunately this occurred at low speed when we were able to barely muscle the car off the side of the highway. it seems that it responds to having the engine turned off and restarting it and returns to normal. i live in fear that we could be in the middle lane of a 3 lane major highway and unable to control our vehicle with 18 wheelers on all sides. we would have to stop the engine and restart to regain steering. we brought this to the attention of the dealer and was told it would cost thousands of dollars to repair. we chose to risk our lives and not fix it. fortunately this has only happened a few times. i have seen internet reports of this being a known problem. *tr

Loss of power steering assist. not all the time door latch will not open from the inside

Tl* the contact owns a 2012 ford fusion. the contact stated that the dashboard had a crack around the air bag portion of the vehicle. there were no warning indicators illuminated. the dealer confirmed that there were severe cracks around the air bag area. the manufacturer was notified of the failure. the failure mileage was approximately 50,000. updated 03/29/17 lj *cn

I purchased my fusion in september and in november started using the heating option on the drivers side seat. it would get so hot i had to shut it off as it felt like it was burning me, my skin was extremely sore after using the heater for a short time.en in december it quit working completely. i took it to a ford dealership recently and was told it would cost around $500 to fix and my extended warranty does not cover it. i have found numerous complaints on the internet about this and am hoping forr a recall or assistance in paying to have this fixed.

2012 ford fusion purchased from autofair ford 08/11 2.5ltr , 6 speed manual, 62k miles original owner. on 02/09/2017 about 2 pm upon approaching a rural stop sign experienced an abs brake action due to very slippery snow conditions. i stopped very slowly and was surprised the abs activated, in fact i don't think i have ever had them activate like this. 5 very loud banging sounds as someone was hitting the front underside of car with a large hammer. i immediately let off the brakes and slowly re-applied to find i had no brakes at all. brake pedal sank to floor and i went through intersection out into connecting road. i used the e-brake to stop and luckily no on coming cars. drove car home via e-brake as had no brakes. when home checked fluid then did some research on line and found other people are experiencing this. read on line to disconnect the abs fuse and brakes may work again which they did but as abs fuse is out and i have brakes, i do not have abs or traction control. i have read that i can put the abs fuse back in but if i experience another abs deployment, the same result of loss of brake pedal will happen, not a safe ride i would say. i have had an on-going type of situation happening when making hard right turns in to traffic and having to accelerate fast. ( the car appears to be somehow fooled and the traction control over reacts and car starts bucking hard and almost stalls out. i have to push in clutch to stop it and avoid stalling and getting hit. not safe. i had actually got in the habit of shutting off traction control in these type of turns prior to the event originally stated here. i have read that there is some type of abs valve body coming into suspect as the issue and no recalls have been ordered and its also an expensive fix. which as being safety related defect i feel it should be looked into.

My power steering went out as i was driving to work, i went to see if there were recalls and called the dealer ship where i purchased my car and they said no recall, even though i found on your sight a recall for (recall # 15v340000) and they said that is all depending on where your car was manufactured. boy i am completely dumb founded. please help! car mileage is only 93300. *tr

Was driving down the road when i had a service power steering and advance trac alert pop up on my dash. power steering was still working for the rest of the drive. when i got to my destination i turned the car off. next time i went to drive the car about 30 minutes later my power steering was completely gone. ford has a recall for my make,model and year but apparently my car does not fall under this recall.

My vehicle has a recall for the power steering assault fault. i was turned away at dealerships because i have 160,000 miles on the vehicle. i just bought it and was not aware of this issue is there any alternatives to fix this issue? in the recall letter it didn’t specifically mention that the number of miles could be a determining factor. i noticed this issue when it was parked it appeared on my dashboard

When in motion, the vehicle's brake pedal has excessive travel, almost needing to be pushed to the floorboard before any braking occurs. the uncertainty over the car's braking ability makes it dangerous to drive. no error codes or abs lights present. local repair shop replaced brake pads and rotors and found no air in the system when they bled the brakes. they speculated it is possibly the hydraulic control unit for the abs. there has been a recall on earlier fusion models for this issue, but not 2012 models for some reason.

Tl* the contact owns a 2012 ford fusion. the contact stated that the power steering ceased operation while traveling at various speeds. the contact stated that the service trak, power steering, and check engine warning light remained illuminated on instrument panel. the contact called paul miller ford (975 e new circle rd, lexington, ky 40505) and was informed that vin was not included in nhtsa campaign number: 15v340000 (steering). the contact then took the vehicle to an independent mechanic where she was informed that her vehicle needed an oem software update. the mechanic also informed her that the rack and pinion and the tie rods needed to be replaced. the manufacturer was notified of the failure and confirmed the information provided by the dealer. the vehicle was not repaired. the failure mileage was approximately 84,000.

Electric power steering rack quit working while driving and almost caused an accident, checked vin but no recalls, ford did have a lot of recalls for same model, but none issued for this car. dangerous situation for other cars out there without a recall. ford needs to recall all cars with that electric power steering unit!!!!

Tl* the contact owns a 2012 ford fusion. the contact stated that after starting the engine, the power steering had malfunctioned and the steering wheel was difficult to turn in either direct. the message "power steering assist" had also displayed. the vehicle was taken to an independent mechanic who diagnosed that the electronic power steering had failed. the vehicle was not repaired. the manufacturer and local dealer fair oaks ford located at 2055 w ogden ave, naperville, il 60540 were notified of the failure. the contact informed that the vehicle was not included in the nhtsa campaign number 15v340000(steering). the contact stated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 88,500.

Tl* the contact owns a 2012 ford fusion. the contact stated that while driving approximately 30 mph, when suddenly the power steering assist warning light illuminated and the steering failed. the contact had their husband continue to drive the vehicle, however, the steering had turned to manual steering. the contact took the vehicle to a certified mechanic who informed the contact of nhtsa campaign number: 15v340000 (steering). the vehicle had not been repaired. the contact was referred to ford. the manufacturer was made aware of the failure and informed the contact that their vehicle was not included in the recall. the approximate failure mileage was 103,000.

Went to store when i got back in car the power steering assist warning light came on then it said service . when i went to drive there was no power steering.

Brake pedal became soft and the braking distance was increased after abs activation on snow/ice. i tapped the brakes to check how slick the road surface was, this activated the abs. i then traveled 30 feet and applied the brakes to make a right hand turn, the brakes went nearly to the floor causing me to take the turn at a higher than safe speed.

2012 ford fusion problem with power steering. suddenly it gets tough it doesn't work.

I was driving down the road in my 2012 ford fusion and the power steering stopped functioning and the steering became so stiff and i could not make the turn onto a street and i nearly hit the vehicle coming in other lane on the street i was trying to turn on.....thank god i didnt crash i to the other vehicle.... i researched when i got home and there is a recall on tge 2012 fusion for this exact issue on the electronic power steering failure .....but ford says the vin number on my car does not fall under the recall !!!!! they should not be allowed to exclude so.e 2012 fusions....it doesnt make sense some one will bd killed! ....

Tl* the contact owns a 2012 ford fusion. the contact stated that upon starting the vehicle, the power steering assist warning light displayed on the instrument panel. the contact stated the vehicle was shifted to drive however, the steering wheel was difficult to maneuver. the contact stated that the failure previously occurred however, after turning off and restarting the vehicle, the power steering function was restored. the vehicle was not taken to a dealer or an independent mechanic for diagnosis or repairs. the manufacturer was not notified of the failure. the failure mileage was approximately 70,000.

Tl* the contact owns a 2012 ford fusion. the contact stated while driving 35 mph, when depressing on the brake pedal and the vehicle began to forcefully vibrate when approaching 30 mph. the contact stated no warning light was illuminated. the contact drove slowly to her residence. the vehicle was taken to an independent mechanic and the contact was informed that the driveshaft needed to be replaced. the vehicle was repaired. a dealer was not contacted. the manufacturer had not been informed of failure. the failure mileage was approximately 79,393.

Power steering assist came on and the steering went out

Tl the contact owns a 2012 ford fusion. the contact stated while driving 20 mph, the power steering service now warning light was illuminated. the contact parked on the side of the roadway and the steering wheel seized. the vehicle was not drivable. the vehicle was towed to skyline ford (2510 commercial st se, salem, or 97302, (503) 581-2411) to be diagnosed. the contact was informed that the power steering gear assembly needed to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was informed of the failure. the failure mileage was approximately 114,000.

The electronic steering assist system failed going approximately 45 mph. the system reverted to manual steering mode.

Tl* the contact owns a 2012 ford fusion. the contact stated that the front passenger’s side door locking mechanism malfunctioned and the door would not remain closed. the cause of the failure was not determined. vehicle was repaired. the local dealer alan vigil ford located at 6790 mt zion blvd, morrow, ga 30260 and the manufacturer were notified of the failure but, no assistance was offered. the failure mileage was 158,000. the vin was not available.*dt consumer stated door latch was replaced.*jb

Power steering intermittenly fails with no warning. sometimes it resets itself but has not, now, for the past week.

Car is slow to accelerate after stopping at a traffic light or stop sign. loss of power and speed when going up hill, steering wheel locked in place while driving on the highway

My daughter was driving home and when she pulled into our driveway the power steering quit working with the information center displaying "service power steering now" and "service advancetrac". i did some research and found the ford recall 15s18 (nhtsa 15v340000), which for some reason does not appear to include my daughter's vehicle despite the fact that the recall summary describes exactly what occurred with the vehicle. this is a known defect with the steering system thankfully she was not travelling at highway speed when this occurred.