2011 FORD Fusion

Driverside door latch will not open door. Back left passenger side door will not open from the inside. Right front window will not roll down.

Power steering assist fault

very frustrated with Ford …because I drive a long distance to work and my car had high mileage when the power steering went out,..my warranty ran out right away and NOW the power steering has failed AGAIN but FORD WILL NOT fix it cause it is over the 150,000…It went out on interstate highway going 65 miles per hour. …good thing I wasn\'t changing lanes or something. It is so frustating to have these serious issues with my car and they WONT fix unless under the 150,00 miles and now the Electronic Throttle Body is NOT working properly but dealer said he won\'t fix unless it goes out totally…I might be dead in that situation…very unsafe…very irresponible of the Ford company

electronic power steering shut off leaving barely manual ability.

I bought this pre-owned 2011 Ford Fusion in April 2016 and received the recall letter for airbag problems in June of 2016. A letter came in September 2016 with a repair date at the end of October 2016. When I presented the letter at Star Ford Service, they confiscated it and said there were no parts – that they\'d send another letter when they had them. It has been more than A YEAR and my car has not been repaired. This car has only 10,000 original miles on it and is too dangerous to drive – especially with our grandchildren as passengers. I can\'t even sell this car that hasn\'t been repaired. Shame on Ford!

I am writing to you in hopes that you can help me. I am very disappointed . I am the owner of a 2011 Ford Fusion S which I bought new in 2010. My VIN is 3FAHP0GA1BR124557. I have been a loyal ford owner for decades.
Yesterday (Tuesday August 15, 2016) I was backing out of my driveway and experienced a sudden loss of my power steering. I brought my car to my local mechanic thinking it was a belt or something only to find out that my car has something called an electronic rack and pinion. Furthermore I was told that Ford Fusions have a recall history regarding this very issue Electronic Power Assist System. I obtained a copy of the recall and called my dealer (Stoneham Ford in Stoneham, MA) who told me that the recall was VIN specific and that even though my car was the exact year, make and model affected I was not be covered due to the VIN number. I was further told that this repair could top $2,000.00 parts and labor. I am devastated and have to seek a repair facility that can locate aftermarket used parts that I can afford.. The problem I have is the exact same issue as noted in the Ford Recall 15S18 but am being bypassed due to a VIN number????
I am requesting your assistance in looking into this matter. your assistance is greatly appreciated.

2011 Ford fusion SE power steering assist failure while driving. Failure has occurred more than once. But vehicle does not appear on ford recall list.

Power steering assist failed suddenly while driving. When steering is out on these vehicles is actually almost impossible to turn the wheel. I have driven old vehicles without power steering and this is twice as hard to steer. This vehicle is equipped with the EPAS. Apparently many people are having the same problem. I contacted Ford and they dined coverage because the EPAS software was updated in 2015 as part of a recall for defective EPAS. The software update did not accomplish anything as the EPAS failed after the recall software update. This is a huge safety concern that needs to be address ASAP, I guess Ford is waiting for fatal accidents to start occurring and increasing before they do something about this power steering defect.

Doorlatch is defective. This is a known issue on multiple other models, but my car was not involved in the recall. Door opened and latch would not close.

My 2011 Ford Fusion had a safety malfunction recently where the drivers side door handle became inoperable. The same part that has malfunctioned and keeping me from safely exiting my vehicle has been recalled on various Ford models and has been overlooked for the one I own although it has the same part. Estimated cost of repair will be roughly $100 including labor and Ford has refused to cover the cost of repair per Ford\'s Customer Service Department. I have filed a complaint with Ford and was given the reference number CAS11929128. I would like a solution soon as I do not currently have the finds for the repair.

EPAS steering effort failure. Power steering failure while backing out of a parking space. Had to restart car to fix it. Have not taken in to repair yet as it just happened today. Will be calling dealership to schedule repair

Power assist failure. Loss of power steering. Had car towed to dealership on August 8 2015. They reprogrammed PSCM. Picked up car on August 9 2016. Power steering went out again over the weekend, 4 days later. Returned car to same dealership but now with 150091 miles on it. So Ford would not repair under their one time Ext coverage to replace. Since then the power steering continues to fail. Turning the car off used to reset it and would work fora few days. Since January 23 2017 the powersteering is completely inoperable. This is their error and the should replace under a safety recall before someone gets seriously hurt. This is an expensive repair.

Driver door cannot be opened from the inside. The passenger front door handle is also not functioning either. When you try to open the door from the inside the handle sticks out and does not go flush. Also does not work to open the door. Frustrated Ford owner.

car automatic miles track differently at sparodically/ car moves to right /when driving / came without assoiries that I thought I should ao had .I even ave back electronic key card because obviously don\'t have one; suppsed to have alarm system that gos off if to near car. auto matic start stopped working last day of warranty when I brought iin key repair

My 2011 Ford Fusion has been the worse. I was taking a road trip to pick up my niece from basic training graduation, I was driving down a busy interstate going about 70mph, when all of a sudden my car decelerate while I was in the fast lane, the wrench light came on. The trouble I had trying to move my car over 3 lanes was very life threatening!! I thank God nothing happened, but I was so close to getting hit several times, I was in tears!! The only thing I could do was turn the car off and then restart it, the engine light stayed on. On my 10 hour adventure that day, this happened 8 different times. This is pathetic of Ford to not get this fixed!

Today on the highway, passing 2 semis with vehicles in front of me and behind me, my vehicle totally loses power, like it just ran out of gas. It has a full tank but the rpm aren\'t going up while I was trying to give it gas. Luckily I was able to over to the side of the road. The ford fusion didn\'t shut off but it was idling very badly. I turned the key off and then started it and it turn on right away and I was able to drive it home. There is a lot of complaints online about this problem. I hope ford stands behind this problem and fixes it.

I\'ve had MAJOR issues with my 2011 Ford Fusion. Each time it has been loss of power. In May of 2015 I completely lost power and my car stalled in the freeway. In June of 2016 I was experiencing issues accelerating past 20 mph. I\'ve had the throttle body changed, cleaned, reprogrammed. It\'s still a HUGE issue.

Power steering assist fault indicator is displayed in the dash and i have lost all power steering. It came without warning and the car is only 3 yrs old.

Power steering assist fail, service advanctrac warning. Creating a loss of power steering making the vehicle difficult maneuver safely and failure occurs without notice. This has happened a total of 6 times since the first incident. We purchased the car in November of 2012, and the carfax provided indicated no issues with the vehicle.
On one of the incidents I utilized the Sync System and ran a vehicle health report that documented the event classifying it as a TC, IVD, RSC Event or Fault. The Electric Power Steering (EPS) system has detected a fault. This is a safety issue and we feel it should be repaired by Ford.

Problems with electric power steering, intermittent issues

I have filed a complaint last month and didn't have an email at the time..i was given a ticket number...[xxx], which upon searching isn't a thing. my son purchased a 2011 ford fusion from a " mechanic" who claimed he just did the brakes, calipers etc..we replaced many parts and upon driving it within 4 days i lost all control braking at a speed of 35-40mph.. it's a miracle that i wasn't on the freeway. had it towed to keith's muffler in westland mi.. after over a month decided they were not working on it anymore..and closed up shop. had it pushed to pioneer auto care next door , supplied them with a remanufactured part after determining it's the abs module.. most fusions have the exact problem however not for the 2011...ford customer service said call nhtsa... where do i find the complaint online or can someone tell me what to do!!!!! i'm about to call channel 7 news because i'm out thousands.. and need a car. most fusions have had a recall on the abs module.there seems to be absolutely zero regulatory departments overseeing auto mechanics in michigan that will do anything to help me. please advise. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Ihave?opntitle.2011fordfusionseflexfuel1oftheexpensivemachanicalreplace ,torepair/electronicassistshutofftomanualsteer:fordwillreplaceairbagrepair:driveable'runs:electronicpowersteringassistanceshutoff':drivable;repairpalsayonwed'.steeringassist/#vin.too15years,forddealer,servicetellsmemilagew/yearsoldnoapplybut$.288.00.diagnosis{fordprocontactcenterofexcellence./diagnosis288.00-300.00/serviceman/submittapproval.phoneconversation/localfordcardiagnosis.;payforsteeringuptoaffordingcomputer.diagnosticshowscodes;heinhumournochargeduetocodefaults/{replace{fordrecalls;unsafetydrivingcarissues.,parkd.

Power steering went out and it's very dangerous

While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. extremely difficult to turn wheel and could not backup. dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.

Power steering fault my car i couldn't steer the cr

Tl* the contact owns a 2011 ford fusion. the vehicle was taken to an independent mechanic where it was diagnosed with needing the wheel studs to be replaced. the vehicle was repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 11v574000 (wheels) however, the vin was not included. the manufacturer was informed of the failure and the contact was referred to nhtsa for assistance. the failure mileage was approximately 148,000.

Airbag: took car in for passenger air bag recall, got the car back and now the passenger airbag light not working properly and they want to charge me. it was fine till the recall issue for the passenger airbag. fuel system: every time i fill my gas tank (i never top off), my car stalls our or bucks. after 40 or so miles it wont do it anymore until i fill up again. i've even had it stall going 40 mph.

Driver side door handle malfunction. can't open door from inside. had to roll window down and open from outside. saw many other complaints about this same thing.

After having the takata airbag recall taken care of by franklin ford lincoln the engine oil light was on and the battery kept draining and had to be replaced today. ford claims that they did nothing incorrect in the recall but prior to taking my car to ford the battery and 02 sensor were in fine working order. after the recall they were not. after replacing the battery today the car still hesitates to start and the ac system keeps making a clicking noise. this was not happening before the recall was performed. i don't think that my car will ever be the same and it is all due to ford lincoln of franklin replacing the airbags.

The 'power steering assist fault' warning light started coming on sporadically as of 3-25-2021 when i start my car. if i turn the car off and turn it back on, the warning message goes away. i read the ford did a recall on some 2011 ford fusions for this problem but my vin is not included in the recall. if my fusion is having the very same problem as the recalled fusions, i do not understand why my fusion is not included in the recall.

Every time i try to park or get out a parking area my power steering assist fault, brights up my dashboard and i can't move or control my car without turning my vehicle completely off. even sharp turns or quick u turns my wheel locks up. whenever i'm in motion whether it be slow or accelerating it locks up no matter what and the only solution is for me to turn my car off and on and even then it won't always work.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. a dealer was not contacted. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

At 138825 miles, the engine began to have a misfire on cylinder #4, which was initially a vacuum hose leak. then, the car starts having an “earthquake” whenever the car is stopped at a red light. the cause would then be an egr malfunction. as time went by, the misfire on cylinder 4 shows up again. took my car to the shop to have the issue looked at, found to be a cross threaded spark plug, and they recommended the cylinder head be replaced, the engine assembly replaced, the coolant being replaced, and the ac being recharged. repair would’ve cost $10,500.

The steering wheel locked on me while i was driving. there was a recall on the power steering a few years ago and i got it fixed in august of 2016. it seems this part is still failing in the vehicle. ford said it os no longer under warranty even though the part was recalled. i was fortunate that i was near my home and not on the highway. the car has been towed to el centro motors.

Steering wheel locked up while trying to back out of a parking space. got warning message on the dash "power steering assist fault" could not turn wheel so could have cause an accident. have not had the problem looked at yet as it just happened 10 minutes ago. the fault message was only visible after the steering wheel locked up. i had no prior warning of the steering failure.

Steering wines very bad and steering wheel will not return after turning unless you turn it back straight. the rack seems to be out of it.

The contact owns a 2011 ford fusion. the contact stated while driving 5 mph, the steering wheel became difficult to turn. the contact stated that the power steering fault message was displayed on the instrument panel. the vehicle was not yet diagnosed. the manufacturer was not informed of the failure. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the failure mileage was approximately 33,454.

The contact owns a 2011 ford fusion equipped with general tires, tire line: exclaim, tires size: 225/50/r17, dot number: a340-wbxj-3919, and installed as replacement tires. the contact stated that while driving approximately 55 mph, the rear passenger’s side tire experienced a blowout causing the driver to nearly lose control of the vehicle. the cause of the failure was not determined. the local dealer and manufacturer were notified of the failure. the failure mileage was 300. the vin was not available.

The contact owns a 2011 ford fusion. the contact stated while driving 30 mph, the “service power steering” message displayed on the instrument panel. the contact restarted the vehicle later that day, the "service power steering now" message was displayed on the instrument panel, and the contact loss power steering functionality. upon investigation, the contact linked the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. neither the manufacturer nor the dealer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 143,000.

The contact owns a 2011 ford fusion. the contact stated while stopping the vehicle, the brake pedal traveled to the floor. there was no warning light illuminated. the vehicle was not taken to be diagnosed. the vehicle was not repaired. neither a dealer nor the manufacturer was informed of the failure. the failure mileage was approximately 61,000.

The contact owns a 2011 ford fusion. the contact stated while starting the vehicle, the power steering assist failure message was displayed on the instrument panel. the vehicle was towed to the residence. the contact stated that the vehicle was taken to the dealer three weeks ago for an air bag recall repair and reprogramming of the power steering control module. the dealer and another dealer parkway ford (2104 peters creek pkwy, winston-salem, nc 27127) were made aware of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer to be diagnosed. the failure mileage was 123,329.

The contact owns a 2011 ford fusion. the contact stated that while operating the vehicle the power steering had failed and the steering wheel became difficult to turn in either direction. in addition, the check engine and traction control warning lights had illuminated. the vehicle was towed to an independent mechanic who diagnosed that the power steering module was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer and local dealer were notified of the failure and the contact was informed that the vehicle had previously been serviced under the nhtsa campaign number 15v340000 (steering). the contact indicated that the vehicle had experienced the same failure listed in the recall. the failure mileage was 170,000.

The power steering assist fault alarm comes on when i start the car and the power steering does not work.

After turning on my car, but before shifting to drive, the dashboard informed me that the power steering system had failed. i tried turning off the car and cranking it back up, to no avail. i called the ford dealership in my area and they told me that there was a recall for this issue and they would take care of it. i made an appointment for the next day (friday 6/18/2021) and took it in. i was forced to drive it to the dealership without power steering, because they informed me they did not offer towing services. they did not call me until monday 6/21/2021 to tell me that the part is not covered under the recall and the warrantee had expired. they told me to call customer service, which i did. they informed me that the previous owner of the car had it inspected in 2015 and ford did not find an issue regarding the recall # 15s18. they extended the warrantee on this part for 10 years from the date of purchase, which was may 11, 2011. my car is currently at the ford dealership and cannot be safely driven until the power steering is fixed, which would cost over $1900.

The power steering failed while driving this vehicle. our local ford dealer said that recall expired a month ago. i called ford customer service to get more information. i was told that recall #15s18 was repaired on july 29, 2015. ford would not pay for repair unless a second safety recall was issued on the faulty repair completed. the repair only lasted 6 years and there is only 107000 on this vehicle.

The contact owns a 2011 ford fusion. the contact stated that while reversing, the steering wheel locked up and failed to move. the vehicle was restarted and functioned as designed. the power assist warning indicator light illuminated. the contact called the local dealer where the diagnosis was the gearbox needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and stated that the vehicle was not covered under a warranty or a recall. the failure mileage was 102,000.the contact stated that the failure was similar to nhtsa campaign number 15v340000 (steering).

We were driving and the power steering went completly out as discribed by other customers. i took the car to a ford dealer in barnwell sc. who told me the recall has never been repaired i called ford because of the miles the dealer was told it was not under the recall despite the car being in for other recalls in the past. i spoke with someone in manilla on a bad line that i could barely understand. she first told me the car had been serviced for the same issue back in jan 5 2017 however the part had not been replaced. despite a 10 year warranty on the fix it was over the mileage. which it was over 150000 at the time of recall repair. she then tells me the fix was done and there was no mileage limit. so i repeatedly asked which is it to no avail. the unit was repaired at dunlee ford in ohio 800-942-6305 back in 2017 but no parts were replaced.

The contact owns a 2011 ford fusion. the contact stated while driving 60 mph, the contact loss control of the vehicle and was not able to steer the vehicle. the contact stated that the battery and power steering warning light were illuminated. the vehicle was taken to the local dealer where it was diagnosed with the rack and pinion needing to be replaced. the vehicle was not repaired. the contact was relating the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was informed of the failure and informed the contact that the recall already had been serviced and the vehicle was out of warranty. the failure mileage was approximately 108,000.

2011 ford fusion and fortunately i was trapped within the car in a safe location, i can't imagine what would have happened had i had an automobile accident and was unable to exit the automobile quickly and safely. it is incumbent upon ford motor company to repair this defective door handle / latch before someone is killed due to this faulty piece of plastic they have installed inside this make and model

The contact owns a 2011 ford fusion. the contact stated while driving 35 mph, the power steering failed not allowing the contact to steer the vehicle. the contact stated that the service traction control and service power steering warning lights were illuminated. the vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. the vehicle was not repaired. the contact was relating the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer had been informed of the failure and informed the contact that the vehicle was not under a recall. the contact was referred to the nhtsa for assistance. the failure mileage was approximately 126,000.

This problem has occurred more than once in the past month, the last time being july 3, 2021. i have not driven it since then. the previous times it happened, i turned the car off, and restarted it. that does not correct the problem now. i only have 72446 miles on this car. brake went all the way to the floor and i could not stop. displayed on my dash: service advance trac -brake check brake system -brake - abs. i was extremely lucky when this happened, but it could have resulted in a serious accident. it seemed to correct itself, but has happened again. the dash displays appear each time i start the car, so i an not able to drive it now. i will have to get it somewhere to be repaired.

The contact owns a 2011 ford fusion. the contact stated that after entering and starting the vehicle, the contact attempted to make a turn to exit the parking spot however, the vehicle loss power steering functionality. the power steering warning light was illuminated. the contact drove the vehicle to the residence with manual steering. the contact took the vehicle to the local dealer to be diagnosed. the contact was informed that the power steering module needed to be replaced. the vehicle was not repaired due to the cost of the replacement part. the manufacturer was made aware of the failure. the failure mileage was 48,115.

Brake system failed, brake is hard to push and has to go to the floor to stop. brake light, emergency brake, abs and traction light stays on. car is not drivable.

- abrupt failure of driver door mechanism. driver now unable to exit vehicle without opening window and reaching around to open from outside. on-line research discloses this is a common problem with this model. - risk is clear, driver may need to exit vehicle quickly in an emergency. - problem is clear and has not been reproduced or confirmed by others. - problem occurred without warning to days ago.

While i'm driving my brake pad goes all the way to the floor, it's scary because you have break fluid so why the issue, and then they work normal. this needs to be recalled soon, can't afford to buy another car. i see lot's of issues with this so whay isn't this already up for recall, maddenining. if ford works so hard to sell you a vehicle they should work harder to protect the owner's of the vehicle.

Power steering failure !! june 2020 this same thing happend and i was lucky enough to have the recall and have it covered . fast forward to today my power steering went and the advanced trac appeared on message screen.

The contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the service power steering now and service advanced track warning lights flashed on the instrument panel. the vehicle was diagnosed but was not yet repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 151,000.

The contact owns a 2011 ford fusion. the contact stated that while attempting the stop the vehicle, the brake pedal would extend to the floor and the braking distance was extended. the vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. the brake pads were replaced, however, the failure persisted. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the failure mileage was 160,000.

The contact owns a 2011 ford fusion. the contact stated that while her son was driving the vehicle and approaching a stop sign, the brake pedal was depressed and went to the floorboard. the contact stated that a warning message had appeared on the instrument panel that stated to see a mechanic about the brakes. her son was able to steer the vehicle down a hill and into a curb until he was able to stop the vehicle. the contact's son was able to restart the vehicle and the brakes resumed normal operation. her son had taken the vehicle to an independent mechanic who could not find any failure with the vehicle. recently, the contact stated that her son had experienced the same failure. the dealer nor the manufacturer were notified of the failure. the vehicle was not repaired. the failure mileage was approximately 130,000.

Ford uses aluminum lug nuts posing a safety risk to everyone that has a car with them. i am stuck with a flat tire on my car and no money to fix ford's decision to use unsafe lugnuts that just strip and break my tools. xalso their power steering is faulty and went out on me in the middle of driving.

One more than 10 occasions my vehicle has failed to properly stop. for now apparent reason my brakes will go all the way to the floor. i've had the vehicle inspected and taken to multiple repair shops, however the issue is never resolved. i've almost been involved in two serious accidents. there are recalls on this issue from 2006-2010 and i've seen many, many complaints with the same year (2011) and same vehicle. please help

In my car service advancetrac service power steering. the wheel locked up and i wasn’t able to steer. a mechanic checked it out. no nothing popped up until the day it stopped i got it fixed the mechanic said the rack & pinion need to be replaced and then a month later the same thing happened again. i been looking into the problem online and thousands of other people is having the same problem with their car and no one seems to know how it’s supposed to be fixed. or what’s even causing it .

The contact owns a 2011 ford fusion. the contact stated while driving 55 mph, the steering wheel locked up and the vehicle became difficult to steer. there was no warning light illuminated. the vehicle was taken to a local dealer where it was diagnosed with the power steering control module needing to be replaced. the vehicle was not repaired. the contact was relating the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer had been informed of the failure and informed the contact that they could not assist. the failure mileage was approximately 64,175.

The contact owns a 2011 ford fusion. the contact stated received notification of nhtsa campaign number: 15v340000 (steering). the contact took the vehicle to the dealer to have the recall serviced. several months after the recall repair was performed, the contact also had the steering rack and pinion replaced by the same dealer under the same recall. recently, the contact stated that while driving 35 mph, excessive force was needed to steer the vehicle in either direction as the power steering assist warning light became illuminated. the contact took the vehicle back to the same dealer for the repair. the manufacturer was notified of the failure and informed him that since the rack and pinion had been previously replaced under recall, all additional repair would be out of pocket. the vehicle had yet to be repaired and remained in the possession of the dealer. the failure mileage was 117,524.

Don't have an accident just doing the recall for the airbags here in davenport, ia

The contact owns a 2011 ford fusion. the contact stated that while her daughter was driving at a slow speed through a parking lot, the power steering fault message was illuminated on the instrument panel. the contact's daughter parked the vehicle and then had the vehicle towed to a dealer. the contact was then informed that the steering gear needed to be replaced and that the vehicle no longer qualified to be repaired under warranty due to the mileage. the manufacturer was notified of the failure and was informed that a supervisor would call her back. the contact was yet to receive a callback. the contact called the manufacturer back and was referred to the nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 190,000.

The contact owns a 2011 ford fusion. the contact stated that while his daughter was driving at an undisclosed speed, the electric power steering failed, and the steering wheel seized. the vehicle was taken to the dealer but the dealer informed the contact that there was no recall associated with the vin regarding the steering failure. additionally, the contact was informed that the vehicle was out of warranty. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and informed the contact that there was no recall associated with the vin. the manufacturer transferred the contact to nhtsa to file a complaint. the failure mileage was 124,852.

The contact owns a 2011 ford fusion. the contact stated while driving approximately 35 mph, the steering wheel failed to operate as designed, requiring extra effort to steer the vehicle. the power steering warning light was illuminated. the contact was able to drive the vehicle home. the vehicle was not taken to the dealer. the manufacturer was contacted and informed of the failure. the contact was informed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the failure mileage was 113,300.

Takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not available. the contact stated that while starting the vehicle, the air bag warning light was illuminated. an unknown dealer was made aware of the failure and informed the contact that parts were not available. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 155,859. vin tool confirms parts not available.

The contact owns a 2011 ford fusion. the contact stated that while driving approximately 30 mph, the power steering warning light was illuminated. the contact pulled over to restart the vehicle however, after restarting the vehicle, the power steering functionality failed to return. the contact had the vehicle towed to an independent mechanic and the contact was notified of nhtsa campaign number: 15v340000 (steering). the dealer was contacted, and the contact was informed that the recall repair was already performed on the vehicle. the manufacturer was made aware of the failure and referred the contact to nhtsa for assistance. the approximate failure mileage was 170,000.

I have safety concern with my vehicle, because if i am driving there’s a triangle shape light that pops up and when it happened it automatically reduces the speed of the car and sometimes shuts it off while other drivers are driving behind me. this happens to me frequently and the most recent was yesterday 8/9/2021 at a traffic light the vehicle completely shuts off and this is very concerning with my safety and that of my family and i don’t know the problem and how to get it fix. this is a major safety issue and i hope to get an answer from you people and have the problem taking care of. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Driving down highway going approximately 45 mph when the advance trac system light came on. informing of power steering malfunction to get service immediately. pulled over and turned car off. the power steering reverted to manual with light still signally repair. drove it home and called dealership. said we are out of warranty and would be a $119 diagnostic fee plus whatever repairs are. however, the same thing occurred in 2018 and when we took it to dealership we had the warranty which covered the diagnostic. roger shiflett of gaffney, sc looked at it in 2018, never mentioned the 2015 recall. told us that it went off because the tire treads were not the same and caused it to malfunction. reset it and sent us on our way. so here we are again but this time out of warranty and out of pocket and have no way to know if the recall was done or if we need it done until i take it back to the same dealership to be charged for the diagnostic.

The contact owns a 2011 ford fusion. the contact stated while driving 25 mph and coming to a curve, the steering wheel was engaged but failed to respond, causing the contact to drive over the curve. the contact stated she parked the vehicle for a short moment, then she switched gears to drive and the steering wheel responded. the contact was able to drive to her destination. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the contact stated that the failure had been reoccurring while driving and the warning message "repair power steering" had been appearing on the instrument panel. the dealer was made aware of the failure and informed the contact that she would be responsible for the cost of the repair because the vehicle was out of warranty. the manufacturer was made aware of the failure. the vehicle was not repaired. the approximate failure mileage was 100,000.

Power steering assist failure. nhtsa recall 15v-340 rack was already replaced on 9-2-15 then again on 7-29-21 and failed again 8-20-2021. nhtsa ticket 11426081 ford case # cas-32578240-t6r3m7. classic ford of smithfield nc 919-934-6500 did the repairs. invoice 166164c

Started car, reversed out of a parking spot, and the power steering failed. shut off the engine and restarted several times. the power steering remained out.

The power steering failed after restarting the car. a warning light related to the power steering came on on and i stopped the car a couple minutes later to get gas and when i turned it back on, there was no longer any power steering. my car was not covered by the previous power steering recall.

The contact owns a 2011 ford fusion. the contact stated that after starting the vehicle, the message "power steering assist fault" displayed on the instrument panel, and the steering wheel was difficult to turn in either direction. after turning off and restarting the vehicle, the vehicle operated normally however, the failure reoccurred. the cause of the failure was not yet determined. the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the contact indicated that the vehicle had experienced the same failure listed in the recall. the local dealer was not contacted. the failure mileage was 160,000.

I was leaving a gas station and was backing out of parking stall when i lost all power steering and could barely turn steering wheel so i put it in park and shut off car then started car again and had power steering again..thi s happened 4 times driving home...when i tried to leave home the power steering was gone...on every occasion the power steering assist fault light came on car message center...the last time the warning message stayed on ..i dont see a recall for my vehicle but there is for other models

Over the history two months, my car is having steering fault issues. there have been times when i get in my car to heading to work just for the steering to lock up on me. i just got my car back for the dealership for the airbag recall. i understand the recall for the air. i can not comprehend why there has not been a recall on the steer. my brother who has the same make and model had the same issue.

The contact owns a 2011 ford fusion. the contact stated while driving at various speeds, the brake pedal was depressed, and the vehicle failed to stop. the contact stated no warning light was illuminated. the vehicle was taken to a local dealer and was diagnosed but not repaired. the manufacturer was informed of the failure and informed the contact to call the nhtsa for assistance. the failure mileage was approximately 82,000.

Takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign numbers: 21v158000 (air bags) and 19v001000 (air bags) however, the parts to do the recall repairs were unavailable. the vehicle was taken to the local dealer who stated that parts were not yet available for the recall repairs. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue however, no further assistance was provided. the contact had not experienced a failure. vin tool confirms parts not available for nhtsa campaign number: 21v158000 (air bags). parts distribution disconnect for nhtsa campaign number: 19v001000 (air bags).

The contact owns a 2010 ford fusion. the contact stated that while his son was driving the vehicle at an undisclosed speed, the driver noticed that the power steering warning light was illuminated, and the vehicle became difficult to steer. the driver pulled the vehicle over to the side of road and waited a few minutes before restarting the vehicle. the vehicle was restarted, and the power steering functionality returned. the contact stated that the failure recurred and persisted. the vehicle was taken to an independent mechanic to be diagnosed. the contact was informed that the electronic rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 95,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. the contact stated that extra brake travel time was needed for the vehicle to come to a complete stop. the contact had taken the vehicle to the dealer and the contact had her brake lining and rotor assembly were replaced. the mechanic also informed her that the brake master cylinder and hydraulic control assembly might also need replacement. the parts were not replaced. despite the repair, the failure persisted. the contact took the vehicle to an independent mechanic to check the repairs that were performed on the vehicle. the mechanic informed her that the work was repaired; the mechanic referred her to the nhtsa to file a complaint. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was 44,924

Power steering cut out while making a turn onto another road. has cut out intermittently several times in the past. shutting down the car and putting it in park fixes the issue. very dangerous to have it happen while driving.

My power steering quit working. the screen said “power steering assist fault”. it was inspected by a ford dealership and not covered under warranty due to mileage. my safety & the safety others was put at risk when on the road driving at slower speed to control and steer the car. the problem has been confirmed by the local ford dealership. it has not been inspected by anyone other than the dealership. there were no warnings prior to failure. as soon as i turned the car on, the message “power steering assist fault” came on and i had no power steering.

The contact owns a 2011 ford fusion. the contact stated that upon start-up of his vehicle, the power steering fault warning light would illuminate on the instrument panel. initially, the contact stated that excessive force was needed to steer the vehicle. the contact stated that the vehicle would resume normal operation upon restart. recently, the contact stated that the failure persisted after the vehicle was restarted. the contact made multiple attempts to reach the dealer and the manufacturer and left several voice messages however, the contact had not heard back from the dealer nor manufacturer. the vehicle had yet to be repaired. the failure mileage was approximately 105,000

This car has been recalled to replace the drivers side airbag. we have a 1 year old infant traveling in this car, and we do not feel safe driving it. we have reached out to the dealer for the recall fix of the defective airbag, but it is not available. it has been almost 6 months, we try to avoid using the car, but it is very difficult to avoid it. this is a very long time to fix a serious, life threatening issue. this is our second report on this issue, however we have moved since the initial report and wanted to update our address. what can be done to help us? thank you.

My abs system is out which caused my brakes to stop working. this happened multiple times and is a safer hazard

I’ve had this car for about four years and since i’ve gotten it once in a while i will have a power steering failure where the steering wheel becomes very hard to turn and very dangerous to drive. are usually will turn the car on and then turn it off and turn it back on and it goes away. i’ve also have taken it to the dealership and they said they cannot do anything about it there’s no recall on it. right now the car is undrivable because the power steering is not functioning properly

I let my 16 year old daughter use my 2011 ford fusion sel. last thursday she and my 15 year old daughter were leaving school and suddenly she could not steer. they were both very frightened. there was an error message power steering assist fault. i came to the school, let them drive my suv home, and although i have driven many vehicles over the years without power steering it was very difficult to drive. i understand there was a recall in 2015 for this issue but not for fusions with 3.5 l engines. why? there have been many complaints and it's only a matter of time before someone gets killed. please recall this. i can not afford to have this fixed and i don't want to sell a deadly car.

Since the first time that bought the car appeared twice in three months at the moment of starting the car: assistance steering power failure. then turning off the car and start again would go off and run normal. however today appeared and nothing worked. after one hour trying to make it work we never could. so, we had to call the towing service and go home. i’ve checked the recall but nothing appears under my vin number that has to do with this problem

The contact owns a 2011 ford fusion. the contact stated that upon starting the vehicle, she noticed that the steering wheel was locked. the "service steering now" message appeared on the instrument panel. the contact stated she was able to forcefully steer the vehicle to the dealer with some assistance. the dealer informed the contact that the failure was related to nhtsa campaign number: 15v340000 (steering) however, the mechanic could not complete the recall repair as the recall had expired. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 135,000.

The contact owns a 2011 ford fusion. the contact stated upon starting the vehicle, the message "power steering assist fault" illuminated on the instrument panel. the vehicle was taken to an independent mechanic who diagnosed that the power steering assist system needed to be replaced. the dealer was notified of the failure and informed the contact that the vehicle could not be repaired under nhtsa campaign number: 15v340000 (steering) because the vin was not included in the recall. the manufacturer was notified of the failure and advised the contact that he would be responsible for the cost of the repair since the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 213,000.

Car was purchased used at approximately 100,000 miles. while filling tank at pump, automatic shutoff on pump triggered repeatedly. it seemed vapor was backing up into the fill tube, so filling tank consisted of pressing pump then releasing once per gallon to allow vapors to disperse and repeat. several mechanics reported working on similar cases and suggested inspecting the cpv canister. at approximately 110,000 miles, car developed a gas tank rupture. mechanic inspected and determined that tank had burst at seam. in researching the cpv canister, discovered recall 15s34. vin search states that this recall does not apply to this vehicle, but symptoms are identical to technical description.

The contact owns a 2011 ford fusion. the contact stated that while driving approximately 3 mph, the power steering intermittently failed. the check engine warning light was illuminated. the power steering message was displayed, and the power steering became inoperable. the vehicle was taken to the local dealer but was not diagnosed or repaired. the vehicle was taken to an independent mechanic and the contact was informed that the rack and pinion needed to be replaced. the manufacturer was notified however, no further assistance was provided. the contact stated the failure was related to nhtsa campaign number 15v340000 (steering). the failure mileage was 127,000.

The steering gear of my vehicle has broken again after it was replaced under a recall causing my power steering to go out and am not able to drive my car safely.

The contact owns a 2011 ford fusion. the contact stated that while operating the vehicle, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. the vehicle was taken to the local dealer to be diagnosed. the contact was informed that the steering column was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure. the failure mileage was 100,000.

The contact owns a 2011 ford fusion. the contact stated upon starting the vehicle, the power steering assist failure appeared on the instrument panel and the steering wheel was significantly difficult to maneuver. the contact was able to forcefully maneuver the steering wheel with assistance and the vehicle was taken to the dealer. the dealer diagnosed the failure as a steering module fault. the manufacturer was notified of the failure and informed the contact that an unknown recall repair had already been completed on the vehicle in 2016. the manufacturer also advised the contact that she would be responsible for the cost of the repair. the vehicle was repaired. the approximate failure mileage was 103,000.

Excessive brake pedal travel has almost lead to an accident twice. brakes slightly engages at the top and then will have to press further to stop vehicle. this has almost caused an accident twice.

I was pulling my 2011 ford fusion out of the driveway to park on the street in order to drive my second vehicle. when i got to the street, the power steering fault message displayed on the instrument panel and the steering wheel was very difficult to turn in either direction. this is the third time this message has been indicated. after each time, the problem was corrected by turning the car off and then restarting the car. the third time was different as when i got the car to the street and attempted to park it at the curb with the power steering disabled, the car engine actually shut off without warning. restarting the engine and waiting to move the car a few moments cleared the fault message and the steering was returned to normal. the fourth time i went to drive the ford fusion, the power steering fault message returned along with the lack of assisted steering and would not clear after stopping and restarting the car several times. the vehicle has not been taken to a shop for diagnosis as of this writing.

Was driving and power steering and advance trac said it need to be serviced and went out automatically became harder to steer

The rack and pinion went out on the vehicle while driving down the highway... luckily we made it home safely.. made it very hard to turn... just like that it went out with no warning.

Power steering assist failure. when this appears the car is very difficult to drive. my safety and the safety of others is at risk when this happens. thank goodness i was not going when this occurred otherwise i could have hit someone. the problem has not been inspected by the manufacturer as they can't even fix my air bag recall, no other warnings. this has occurred now about 4 times. shutting the car off and restarting it seems to reset the issue.

The contact owns a 2011 ford fusion. the contact stated that while driving at 80 mph, the advance track and "service power steering soon" warning lights and messages were illuminated. the steering wheel inadvertently jerked out of the contact's hands 5 - 6 times. the contact pulled over and disconnected the fuse from the power steering assist module. the contact was able to drive to his residence without a power steering assist. the contact self-diagnosed the vehicle with a code reader that there was no communication to the power steering assist, and that the stabilitrak wheel speed sensor on the front passenger’s side was faulty. the contact replaced the front passenger’s side wheel speed sensor. however, after the replacement, all the wheel speed sensors appeared faulty on the code reader. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for the repair but provided no assistance. the failure mileage was 103,945.

Steering rack has almost completely locked up i took my car to dealership and they told me it had been recalled but because my car was over ten years old they informed me they were not responsible to fix it any longer

Takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the contact called the local dealer and it was confirmed that parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts are not available.

I am requesting a recall letter from the manufacturer on those issues my vehicle have! 1- service power steering now 2- service advance trac 3- steering is hard to steer! recal 5 digit number: 15s18 many owner with that vehicle have same problem which is why it is unsafe to drive the vehicle! i also request a rental vehicle to commute to work and back until this issue is resolved! safety of myself and other drivers comes first! thanks

On october18,2021 our vehicle lost power steering. we had the vehicle towed to bobsight ford in lee's summit, mo. we heard there had been issues about power steering assist. looked up recalls on nhtsa website and found campaign # 15v340000. we contacted the dealership about the recall but they told us it wasn't a recall situation. we were charged $1845.97 for repairs.the vehicle was ready on october 26,2021. when there is over 393,625 vehicles potentially affected why would this not be an issue that is considered a recall. i feel that i was charged for repairs unjustly and that this dealer was negligent in their actions. fortunately there was no crashes or injuries with this vehicle. i consider this a very dangerous situation that needs to be addressed and taken care of on all vehicles that this applies to. i feel i should be reimbursed for the charges. thank you.

The contact owns a 2011 ford fusion. the contact stated while starting the vehicle, the power steering fault message was displayed. the vehicle was taken to a local mechanic where it was diagnosed with needing the power steering control module replaced. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was not informed of the failure. the failure mileage was approximately 49,000.

1. the power steering control module has failed and it can be available under inspection if needed. 2. power steering failed when going 60 mph down the highway. 3. yes, has been confirmed by a dealer to be the issue. 4. has a other recalls out under 15s18 but the power steering has failed 2 months outside the 10 years 150k miles warranty ford offered. vehicles only has 111k miles on it. 5. no warning when it just failed. it turned off advance tractions control on the vehicle.

I went to work the day my power steering went out it was driving fine that day i got home and parked in the driveway the next day i get in started up and when i put it reverse to back up i noticed that my power steering was not working i need to know if the recall on the power steering system is still in affect

Steering assist fault light came on as i was driving and i was not able to steer the car i had to pull over and stop. when i restarted the car the steering was working. i was very hesitant to drive the car, my husband drove the the car to the ford dealer and we were informed during the inspection the steering gear was failing internaly and they recommend replacement. apparently, i am 5 months out of the 15n01 safety recall. i am wondering why such a dangerous safety recall would have a time limit? my ford fusion came from the hermosillo assembly plant during the 9-7-2010 thru 2-28-2012. i missed recall due to the 10 years of warranty start date of the vehicle. this seems like a recall that should not expire. i see numerous complaints from other owners of ford fusion with same complaint. if ford was able to narrow down the cars and the plants they came from, i feel they should be responsible to fix them regardless of milage or expiration of recall. they still pose a risk of harm or fatality due to accidents.

The contact owns a 2011 ford fusion. the contact stated that while his wife was starting the vehicle, the power steering assist failed. the vehicle was taken to the dealer, but the dealer informed the contact that the vehicle was 3 months past the deadline for the steering recall repair. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 127,000. the vin was unavailable.

Went to go start my vehicle one morning to take my kids to school and a message popped up on my dash stating "power steering asst. fault". so, i turn my vehicle off and on a couple of times (no more than 3 times) and got the same message. the steering wheel was hard to turn and it has come to my conclusion that my electric power steering went out which is making it hard to turn my steering wheel, and yes, my vehicle is available for inspection upon request. the safety of my kids and myself was put at risk because its hard trying to drive a vehicle without power steering. i'm scheduled to have my vehicle inspected tuesday december 7, 2021 at my local ford dealer. this occurred about 2 months ago, but every time i turned my vehicle off then back on the steering worked.

Brakes intermitent and low pedal with loss of power brake. master cylinder and brake booster already reolaced by technical shop. brakes continue to non efficient . abs control module not closing fully their valves, afecting brake functionality. even on fresh start on parking brake pedal goes way down.

The contact owns a 2011 ford fusion. the contact stated that upon starting the vehicle, the power steering failed to operate as the service power steering now warning light illuminated on the instrument panel. the contact called a dealer who informed him that his vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 100,000.

While leaving a parking lot, the power steering system on my wife's 2011 ford fusion with approximately 64,000 miles failed without warning. that failure resulted in the steering wheel freezing in position rendering the car uncontrollable. a warning statement appeared on the instrument panel indicating a failure in the power steering module had occurred. towing was required. after speaking with the ford recall center and performing additional research online we found that there had been a recall #15s18 for 2011 ford fusion with only a limited number of vin numbers included. our fusion was not included. as the result we had no idea there was the possibility of a spontaneous failure of the steer system. although our vin was not included in the recall it is crystal clear that the safety hazard still exists, and our vehicle should have been included in the recall. though our research we found that this failure is not a limited problem. this hazard is ongoing and is widespread. it also has caused unnecessary accidents and significant injuries. we were fortunate that the steering module failed on a parking lot as opposed to the highspeed highway that was going to be used to return to our home. we believe this issue deserves additional review and possibly further action by your administration.

The contact owns a 2011 ford fusion. the contact stated that the brake pedal would depress to the floorboard without warning while coming to a stop. the dealer was notified of the failure and informed him that there were no recalls on the vehicle. the vehicle had yet to be serviced or diagnosed. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 128,500.

The contact owns a 2011 ford fusion. the contact stated while driving 45 mph uphill and approaching a curve, the vehicle lost power steering functionality, causing the contact to almost lose control of the vehicle. there were no warning lights illuminated. the contact stated that he depressed the brake pedal, veered to the side of the roadway, and parked the vehicle. the vehicle was towed to the contact's residence. the dealer was notified of the failure and advised the contact that his vehicle could not be repaired under nhtsa campaign number: 15v340000 (steering) due to the mileage and the time frame of the recall. the vehicle was towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. the contact stated that the vehicle was repaired; however, the failure reoccurred while driving. the vehicle was again towed to the independent mechanic who diagnosed that the power steering assist had failed and needed to be replaced. the contact stated that the vehicle was repaired; however, the failure persisted. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 130,000.

On 12/13/21, my son swerved out of an accident and hit a high curb which damaged the driver's side tire. luckily the air bag did not discharge. recall 21s12 driver air bag inflator replacement was issued in march of 2021, yet i did not receive a letter, and my car still has not been repaired. are you waiting for a fatality to occur before providing the dealers with the necessary supplies?

My husband was driving this vehicle two days ago and the power steering froze. fortunately, he was able to steer it to safety because he is quite strong, however i would never have been able to manage this, and as such the incident presented a safety issue that could have been quite hazardous to us and to other drivers. i looked online and ford does not have an active recall for the power steering unit, but instead posted a notice indicating "epas steering effort campaign #15n01." i contacted the dealer, who told me that since the car is now out of warranty (as of may 2015, when we had no problems to have fixed) that they would not fix it for free but for approximately $2,500.00. i asked a ford chat representative for an email address and was told, "thank you for your patience jane. you are looking for an email to corporate? ford would like to be able to better assist our customers quickly via chat or phone. for this reason, the customer relationship center or corporate does not have a direct email address. i’ll be more than happy to help you today!" i will be copying this complaint to them in my next chat to ford. additionally, the ford media center posted the following: dearborn, mich., may 27, 2015 – ford is issuing two safety recalls in north america. four minor accidents and no injuries are attributed to one of these conditions. details are as follows: "ford issues safety recall for certain 2011-2013 ford taurus and flex vehicles, lincoln mks and mkt vehicles, for certain 2011-2012 ford fusion and lincoln mkz vehicles, and for certain 2011 mercury milan vehicles in north america for potential issue with electric power steering" https://media.ford.com/content/fordmedia/fna/us/en/news/2015/05/27/ford-issues-two-safety-recalls-in-north-america-.html.

My husband is the primary driver for our 2011 ford fusion hybrid. we are second-hand owners of the vehicle and have had it since 2020. earlier this month (dec 2021) the power steering failed and it became difficult to control the car. my husband transports our youngest daughter to daycare daily and we live in nebraska which means we deal with icy road conditions seasonally. this failure puts my husband and our daughter at risk on the roads. per the vehicle history, there was a safety recall regarding power steering that was repaired at a dealership july 2011. this repair included reprogramming the power steering control module. because the power steering assembly was not fully replaced at that time, this enacted an extended warranty that was good for 10 years or 150,000 miles starting from the original warranty date - whichever came first. when we came into ownership of this vehicle, it was over 150,000 miles already. we did have a mulit-point inspection done prior to purchase in june 2020 and the steering assembly was not noted as being an issue or an upcoming issue. now, with this recent failure, our local ford dealership told us the internal gears were chipped, cracked and broken (rack & pinion), so the entire steering assembly had to be replaced. since we are beyond the extended warranty on the original power steering recall and since the power steering control module was reprogrammed initially, ford says that they are not able to cover any costs for this failure. we feel that ford should have gone further in their initial recall, asking that the steering assembly be replaced rather than just reprogrammed.

Started the car and went to back out of the drive way and all these lights came on the dashboard and started to beep. it stated to "check brake system" and "service advancetrac". also had to press down on the break pedal super hard to make sure the car stopped. took the car to the ford dealership and they stated that the abs module needed to be replaced. there was no prior warning there was a issue. glad this didn't happen while in traffic or on the highway. i see there have been similar issues with the 2011 ford fusion and not sure why there has not been a recall on this yet. car has 103k miles.

The contact owns a 2011 ford fusion. the contact stated while his daughter was driving at 55 mph, the steering wheel became difficult to maneuver with the “steering assist fault” warning displayed on the instrument panel. the contact stated that she pulled over and turned off the vehicle. the contact stated that he called the ford dealer who informed him to turn the vehicle off and restart. the contact stated that the vehicle was restarted and operated normally. the vehicle was not taken to the dealer or independent mechanic for diagnoses or repairs. the contact stated that the failure reoccurred in august of 2021 at that time the vehicle was turned off and on and operated normally. again, the vehicle was not taken to the dealer for diagnoses or repairs. the contact stated, however, in december of 2021 the failure occurred, and this time the steering wheel failure failed to correct itself. the vehicle was towed to the dealer where the failure was diagnosed and the power steering control module needed to be replaced. the vehicle was not repaired. the contact researched online and found nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the manufacturer was made aware of the failure and informed the contact that the vehicle was outside of the 10 year/150,000 miles to be repaired under the recall. the contact stated a case was opened with the manufacturer. the approximate failure mileage was 130,000.

The contact owns a 2011 ford fusion. the contact stated that while operating the vehicle, the message "power steering assist fault" displayed and the steering wheel became difficult to turn in either direction. the cause of the failure was not yet determined. the local dealer and manufacturer were both notified of the failure, but no assistance was offered. the contact was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the contact indicated that the vehicle had experienced the failure listed in the recall. the approximate failure mileage was 118,000.

The contact owns a 2011 ford fusion. the contact stated while attempting to start the vehicle and depressing the brake pedal to the floorboard, the vehicle failed to shift into gear. the contact stated no warning light was illuminated. the contact called the local dealer and made them aware of the vehicle. the vehicle was not diagnosed or repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 70,000.

The contact owns a 2011 ford fusion. the contact stated while the vehicle was in park, the power steering fault warning message was displayed. the vehicle was not taken to a local mechanic. the contact called a local dealer and was informed that the vin was not included in a recall. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was informed of the failure and informed the contact that the vin was not included. the failure mileage was approximately 109,000.

The contact owns a 2011 ford fusion. the contact stated while driving 40 mph, the power steering assist fault warning message appeared on the instrument panel. despite the warning message, the contact was able to resume normal driving operation and drove home. the next day, the contact stated that excessive force was needed to steer the vehicle as the warning message remained illuminated. the contact had taken the vehicle to a dealer where he was initially informed that his vehicle would be serviced under nhtsa campaign number: 15v340000 (steering); however, a week later, he was notified that his vehicle was not included in the recall. the manufacturer was notified of the failure and provided further information about the recall. the vehicle had yet to be repaired. the failure mileage was approximately 98,300.

Braking on icy roads engaged the anti-lock braking. immediately afterwards normal braking was affected with an increased travel in the brake pedal, down to the floor. this is the same behavior resulting in the recall of 2006-2010 ford fusions. my ford fusion is 2011 and not covered. i believe my abs unit has the same sticking valve issue. i resolved the immediate problem by forcing the anti-lock brakes to engage 4-5 times on an icy road. the brakes are now currently back to normal operation. this is the exact same issue reported in the recall but excluded by ford based on the model year of my 2011 ford fusion.

The contact owns a 2011 ford fusion. the contact stated that the brake pedal would depress to the floorboard as a brake system failure warning light would illuminate on the instrument panel. the contact took the vehicle to an independent mechanic who informed her of other model vehicles that had experienced the same failure; however, there were no recalls on her vin associated with the failure. neither the dealer nor the manufacturer was yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was approximately 163,000.

I have owned car for almost 4 + years i was roughly at 128,000 when i purchase i gave 159,xxx miles on now. in the past 4 years tires replaced 2 times. i keep having issues with tires needing plugged in front. my brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. i’m sick of having same issues repair. i have thousands of dollars front suspension then always have to fix tires stop for air replace. ridiculous. everything has gone wrong with the suspension system. shocks bad ball bearings. the premium aluminum rims eroding away. i think that is what cause tire issues non stop i’m sick of getting air!!! i can’t afford to keep repairing the steering has became awful pulls yes i’ve had alignments it’s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. smelled terrible car shaking all over around 45 mph . i have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse i had look at and repaired once all ready door handles in side don’t work!! check engine light always on the cap less fuel area is junk the ring came off. when pumping gas it doesn’t stop it now. so gas is usually on ground running down car side headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it i have spent as much buying the car the equals the cars repairs almost. chunks of paint in front falls off below grille brakes/steering have defaulted and i have slid across intersection in winter i could have been seriously injured and of course another tire issue today i want my money back and the repair money!!! paid 7,000 put $ into all the time invested roughly 12,000 all together for same [xxx] issues. car value 3,000 wtf. make it right ford!!!! yr cars are junk on certain models recalls never knew they better be getting fix for free. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The power steering assist fault warning came on and i lost power steering a few minutes later the advance traction control light came on. it is my understanding that there is a recall out on the power steering assist unit.

My brake pedal stays down and i have very little brakes. i took it to my mechanic and he has been waiting for the part for over 6 months. i recently called him and he informed me that ford was no longer manufacturing that brake part. what do i do now? my mom has a 2009 and she had the same issue and it was recalled. will my car also be recalled or am i stuck with a car with bad brakes?

Steering assist failure light came on no ability to turn wheel. dealer said steering rack needs replacement. codes u 300049&u300096 & u300097. my make and model is showing no recall on vin however all years surrounding it with the same electric steering rack part are under recall for it.

The contact owns a 2011 ford fusion. the contact stated that after restarting the vehicle, the messages "service advanced track" and "service power steering" were displayed however, the vehicle operated as normal. the following morning while starting the vehicle, the power steering was faulty, and the steering wheel was difficult to turn in either direction. the vehicle was towed to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted, and the contact was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the approximate failure mileage was 136,000. vin was not included in the recall and warranty was out 3 months.

The contact owns a 2011 ford fusion. the contact stated while his wife was driving approximately 60 mph when the steering wheel became difficult to turn when they crashed into a curb and as a result almost went over the embankment. the contact stated power steering fault warning message was displayed. no one was injured, and the vehicle was towed to a local dealer where it was diagnosed with needing epa steering efforts replaced but was not repaired. the manufacturer was informed of failure and told the contact that they were unable to assist. the failure mileage was approximately 138,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at slower speeds, an abnormal jolt emitted from the vehicle as the vehicle began shaking without warning. the contact was able to drive the vehicle home and upon arrival, her husband informed her that the rear passenger’s and driver’s side wheel hubs had separated from the vehicle. upon investigation, the contact discovered nhtsa campaign number: 11v574000 (wheels) which she linked to the failure. the contact then called the dealer where she was informed that there were no open recalls on the vehicle. the contact also attempted to contact the manufacturer but did not receive a response. the vehicle had yet to be repaired. the failure mileage was approximately 73,400.

2011 ford fusion. was driving the car and every time i make a turn the car clunks. took it to a private auto service center to have it diagnosed. he diagnosed that the problem was the assembly steering system. he advised us it wasn't safe to drive this vehicle. my mom has a 2012 ford fusion with power assist problem and had to pay over $2,000 to get it fixed because ford didn't show it as one of the thousands of cars that were recalled. after some further research, there is a nhtsa recall number on this problem. it is 15v340000. the ford recall number is 15s18.

The contact owns a 2011 ford fusion. the contact stated that while driving at 47 mph, the steering wheel locked up. the vehicle was taken to the dealer and diagnosed that the steering control module needed to be replaced. the vehicle was not repaired and remained at the dealer. the vehicle had previously been serviced under nhtsa campaign number: 15v340000 (steering). the manufacturer was not made aware of the failure. the failure mileage was approximately 115,000. the vin was unavailable.

I was driving home from school and all of a sudden i couldn’t turn the wheel. i didn’t know what was happening i called my grandmother terrified. she told me to go home and turn the wheel really hard to get it in the parking lot and park. i had the car towed to fire dealer. they said i need a steering assembly. my car was not on the recall list and the warranty was out 3 months. the cost would be $2,300. this is a safety issue and it’s the same issue as the 2011 ford fusion’s that were recalled. i want to upload the billing and need my vin added for the cost to be covered for repair. i thank you in advance for your assistance. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2011 ford fusion hybrid. the contact stated that after reentering the vehicle, starting and shifting into reverse, the steering wheel locked up and the vehicle stalled. the power steering assist warning light was illuminated. the vehicle was restarted and the power steering functionality returned. the vehicle was not taken to be diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was 141,225.

Brakes serviced within last 3 years. they should not have failed. a few months ago noticed that the brakes after initial tap will go to floor. then they completely failed with no warning when my teen driver was on a highway. per mechanic there is a problem with the abs module. mechanic states we have the same abs module as the 2010 fusion that was recalled. however, per local ford dealer as our vin # is 2011 it doesn't matter that part has proven to be faulty

The contact owns a 2011 ford fusion. the contact stated that while his wife was driving at an undisclosed speed, she became aware that the power steering assists warning light was illuminated. the contact called the local dealer who informed the contact about the repair cost. the vehicle was not diagnosed or repaired. the contact stated the failure was related to nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa for assistance. the approximate failure mileage was 28,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the vehicle would suddenly shake and vibrate. the vehicle was taken to an independent mechanic who diagnosed that the electronic throttle body was faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer and local dealer were notified of the failure. the failure mileage was 138,000.

The power steering assist failed when i started my car. i can started my car, but there is no power steering.

My husband and i were driving down the road and the steering went out. we almost had an accident but given my husband's superior driving skills we were able to avoid a collison. after the steering went out we immediately had two warning lights show up on our instrument panel. one said stabilitrak control and power steering light. we took this vehicle in for service and the mechanic said it would be $2800 to repair the rack and pinion. the codes this vehicle displayed are exactly the same codes that are part of the recall of the 2011 ford fusions. no other issues with the car at the time of incident.

Purge valve failure, ford claims they could not provide the part when requested. (chino hills ford) saftey was put a risk because according to the current recall for the same year and model of a 2011 ford fusion this failure could cause pressure changes and may cause the tank to crack and leak fuel. a fuel leak in the presence of an ignition sources increases the risk of a fire. yes the problem was confirmed by a ford dealer in chino hills yes it has been inspected by ford and resulted in a failed evap purge valve test and called for replacement yes the problem caused a p0456 codes which indicated a small leak in the evap system.

The contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the power steering assist would intermittently fail to operate while the abs and the check engine warning lights would illuminate on the instrument panel. the contact had taken the vehicle to an independent mechanic where the code reader indicated a malfunction with both the abs and the power steering. the mechanic informed her that since the parts were all electrical, he could not repair the vehicle; he could only reset the codes. the mechanic also informed her of nhtsa campaign number: 15v340000 (steering) which he linked to the failure. the manufacturer was informed of the failure and informed her that her vehicle was not included in the recall and referred her to nhtsa for assistance. the vehicle had yet to be repaired. the failure mileage approximately 135,000.

The contact owns a 2011 ford fusion. the contact stated that while the vehicle was parked, the contact was unable to unlock the door from inside the vehicle. the failure recurred four times. the contact purchased the door lock and the door lock was replaced four times. the manufacturer was notified of the failure however, offered no additional assistance. the contact was referred to the nhtsa for assistance. the approximate failure mileage was 30,000.

Power steering does not work all the time. when the power steering goes out it is very hard to turn the steering wheel.i took it to the dealership where i bought the car brand new in 2011,the dealership was aware of this known problem (safety recall 15s18) but said that the recall was only good for 10years or 100,000 miles.this is a safety problem, and when this power steering goes out my wife and sister can’t turn the steering wheel.they refuse to drive the fusion till it gets fixed. to fix this problem the dealership said the part will cost 1514.64. and the labor is about 1400.00. yes almost 3,000.00 to fix a problem that ford knows about. there is a lot of ford fusions out.there with this problem! please help us make ford accountable for this problem

Wife called and said when she started he car she could not turn the wheel. i went to pick up the car and realized the power assist was not working. took the car to the dealer where it was purchased by us. was told that there was a recall on this component but that it had expired and our warranty expired 3 months before the incident. dealer said the recall might be extended because so many people had reported this same problem. paid $2500 to get the repair. seems like there are a very high number of cars with this problem. mileage on our car was only 72,000. none of the other 5 ford cars we purchased since 2011 had similar problems with the steering.

In the middle of driving, my car popped up two alerts: "service advancetrac" and "service power steering". nothing else occurred, and i got to my destination and turned the car off. when leaving again, i turned the car on, and the power steering didn't work. the warnings were still present. while driving, turning the steering wheel was very difficult, much more difficult than older cars with manual steering. at slow speeds, i felt it was dangerous to drive as i couldn't guarantee my ability to turn properly.

The contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was unavailable. the contact stated that unknown dealers were contacted and it was confirmed that the part was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

The contact owns a 2011 ford fusion. the contact stated that seventeen lug nuts had fractured and detached from the vehicle. there were no warning lights illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure however, no further assistance was provided. the approximate failure mileage was 241,506. the contact stated that ford motor company had their vehicle listed as my2013 although it is a my2011. this may be the reason why their vin was not a part of the recall that involved the same issues with their vehicle.

The contact owns a 2011 ford fusion. the contact stated that while driving at 10 mph, the vehicle experienced a loss of power steering assist. the vehicle was taken to an independent mechanic and diagnosed with code u300 - power steering control module (pscm) failure. the mechanic related the failure to an unknown recall and informed the contact that the power steering control module (pscm) needed to be replaced. the vehicle was then taken to the dealer, but the dealer informed the contact that he needed to pay out-of-pocket for the repair. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 93,000. the error code that qualifies the vehicle for this recall repair, and evidence from ford.com saying that safety recalls do not expire.

My 2011 ford fusion se is experiencing a brake system failure similar to the one noted in nhtsa recall 19v-904. the recall pursuant to nhtsa recall 19v-904 only applies to model years up to 2010. i contend the brake system failure continues to be prevalent but ford is refusing to acknowledge the failure as applicable to the recall simply due to the model year. no warning indicator appeared.

During winter driving conditions, the antilock brake system engaged. following the engagement of the antilock brake system, the brake pedal would press all the way to the floor and very little braking was available from the brake system. distances to stop the car were extremely long and the car was inherently unsafe to drive on the road. there were no warning indications on the car. it was determined by a ford dealer that the hydraulic control unit failed and needed to be replaced. upon repair, the braking system returned to normal function. i have the failed hcu in my possession.

Epas has gone out again! epas was repaired in 2016 before i bought my ford fusion hybrid, was replaced in 2019 under dealer warranty, and as soon as i have a tune up and front end alignment done two days later while i’m driving epas goes out again. almost $3000 is what it costs to fix this faulty part and i should not have to keep fixing it after repairs are made. now i’m being told that it will not be fixed under csp because it’s already been fixed by the original owner and i am not the original owner. i’m very upset and my car is just sitting there with 6k left to pay on it! i don’t have the money to fix this vehicle for a 3rd time.

It started in january 2022 riding down the road, and the front left tire blew out. while replacing the tire is when the first, of more than a dozen lug nuts / studs/bolts broke off. this would make the car make a weird noise causing the tires to make a weird noise and it be the wheel wobbling. when you’d get up to 45mph or so it would cause the whole to shake and make a noise as well. i went to b&b tire to have front pads, all rotors and a master cylinder replaced. they said 40% was left on pads and rotors. also that the used master cylinder wasn’t any good? so, none of the maintenance seemed to resolve the brakes. they were kinda of stumped ?the lug nuts/ studs/ bolts all the way around have either had to be replaced, or sporadically came loose, broke off on there own. it as if the wheels/ lug nuts/ studs/ bolts and brakes are a combination of issues working against each other. we are riding with every tire missing at least one of the three. some tires are missing more. no, we realized something wasn’t right with the wheels/ lug nuts/ studs/ bolts/ brakes with the first front left tire blew out. now the back right wheel is giving us trouble. the front left only has 3 lug nuts/ studs/ bolts holding it on. i have photos of the ones that had to be replaced, and what’s on the wheels at this point. the tire pressure light stays on. whether you just put right amount of air in each on or not. the front left tire was the beginning of everything. i’ve found a tire weight that fell off in my driveway. i called in and filed a complaint via telephone. the photos in this complaint all apply to the odi# below. vin #:[xxx] odi #: 11460546 ( 506503) i found a recall for 2011 ford fusion nhtsa: campaign #:11v574000 (nhtsa recall 11v-574 ) & ford recall#: 11s23 campaign recall #: 11s23 i have more photos i have to email you at [email protected] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Advancetrac light started turning on, then about the 3rd time the light flashed electric brakes went away and was left with extremely hard to press hydraulic brakes. just to scan the car ford wants $200 because they have a proprietary system...

The contact owns a 2011 ford fusion. the contact stated that the vehicle had previously been serviced under nhtsa campaign number: 15v793000 (fuel system, gasoline) at the dealer; however, after the recall was repaired, the check engine warning light illuminated and a fuel odor was detected while driving. the vehicle was taken to an independent mechanic who diagnosed that the recall had not been performed. the vehicle was not repaired. the manufacturer was made aware of the failure but informed the contact that the recall was repaired by the dealer. the failure mileage was 103,140.

The power steering system faulted on multiple occasions while the vehicle was in motion. this made the vehicle hard to control while driving. the dealer confirmed a fault in the power steering system. the dealer inspected the car for repairs. the first two times the power steering faulted, there was no warning light or sound. the third time it faulted there was a warning light and sound.

A loss of power steering assist code. car hard to steer. definite safety risk. not yet taken to dealer. is recall 15v340000 but have not received a notice that it pertains to my vehicle.

My sister in-law was driving her 2011 fusion and when pulling into a parking spot had no power steering. she has two kids that were with her and she could not turn the steering wheel. luckily this happened as she was parking as we thank god it did not happen 3 minutes earlier on the interstate and god only knows what would have happened. the warning message came up and said steering assist fault so we know it has an issue now. the vehicle is headed to a trusted friends shop since ford shows no recalls for this on this car. the idea that so many people are having this same issue and ford is doing nothing about it is alarming. is it going to take lives being lost before ford wakes up and takes care of a known issue?

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the power steering assist failed. the vehicle was taken to the dealer where it was diagnosed with an unknown failure. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. the failure mileage was unknown.

While driving down the highway, vehicles braked suddenly. while slamming on breaks the electric power steering went out resulting in a near high speed collision. at the same time as the power steering being lost, the advancetrac light illuminated on the instrument cluster as well as a message stating "power steering assist fault". upon returning home and searching the vin in ford website there is a "customer satisfaction program" for the electric power steering efforts. upon contacting the local dealership service department it was stated by them that the program had expired. ford hq was also contacted who stated the same and that all repairs would not be covered. if ford knows this was an issue, then customers should have been made aware of the program. notifications should have sent out as failure to notify has left faulty cars on the road and puts millions of drivers and passengers in the car and in surrounding cars, businesses, and public at risk every day. customer program should also be a recall so notifications are mandatory. near death experience should not be how people become informed of the issue.

My steering not working

After starting the vehicle, i was pulling out of my parking space when the steering wheel locked up. it required more effort on the steering wheel to turn the wheels so i could maneuver the vehicle through the parking lot. about that same time, i noticed a message come up in the information center in the instrument cluster that read, "check steering system". after moving through the parking lot for a minute, the steering assist returned and the steering wheel was no longer locked up. if a car had pulled out in front of me unexpectedly (which is a common occurrence where i live) while my steering assist was out, i would not have been able to avoid the impact. i found out through research through all data there is a recall on the steering gear for my vehicle. i did not recieve a letter from the manufacturer regarding this defect, which according to the recall i found, should have been mailed to me. i took the vehicle to the ford dealership and they told me my vehicle was 1 year too old and 20,000 miles over the age and mileage limit to have the recall performed. they also wanted to charge me over $2500.00 to replace the steering gear. since then, the steering wheel is locking up more frequently which is making me feel less and less safe while driving.

On several occasions, when starting the car, an alert is displayed on the instrument panel that says "power steering assist fault", and the power steering system is inoperative. after restarting the car, the message usually goes away and the power steering is fully operational. there is already a safety recall for what seems to be a similar issue. that recall campaign number is 15v340000. for some reason, this car is not yet included in the recall.

The contact owns a 2011 ford fusion. the contact stated that while driving approximately 45 mph the driver lost control of the vehicle and drove off the road and crashed into a ditch. during the crash, the front end of the vehicle was severely damaged causing both the driver side and passenger side airbags to deploy. the contact indicated that the airbags did not immediately deploy and both occupants had sustained concussions when the driver made contact with the steering wheel and the passenger made contact with the dashboard. the driver also sustained a right leg injury. both received medical attention where mediation was provided. a police report was taken at the scene and the vehicle was towed away. the manufacturer and local dealer were notified of the incident. the failure mileage was 200,000.

Takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. the dealer was made aware of the issue. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

The contact owns a 2011 ford fusion. the contact stated while driving approximately 46 mph, the steering wheel locked while making a left turn. the contact instead turned right and the power steering warning light illuminated. the vehicle was taken to the local dealer and diagnosed with power steering failure. the vehicle was repaired; however, the failure recurred. the vehicle was not repaired. the manufacturer had been notified of the failure. the approximate failure mileage was 165,000. the vin was not available.

On january 14th 2021 i brought this car in to address the power steering(15s18), airbags, and fuel tank and canister purge valve recall (15s34). the dealer reprogrammed the pscm at no charge, inspected the fuel tank and canister purge valve and replaced the passenger side airbag...we did not realize the didn't do the driver side airbag at that time. the vehicle had 172k miles on it at this time. on april 25th the driver assist power steering failed so i brought the car in again on april 27th. the car now has 200k mile on it and they want to charge $3400 to replace the rack and pinion. they indicate the vehicle is reporting the u3000 error codes which are related to the 15s18 recall. shouldn't they honor the recall since the issue is related to the recall? also, i feel like they did not address the recall during the first visit and this potentially put my family at risk driving the car with the possibility of the power steering failing.

I have a 2011 ford fusion. there was a recall 15s18 which was a recall on the electric power steering assist. where the vehicle may lose power steering. it claims extra effort may be required at lower speeds. it doesn't matter the speed, if this system goes out, it is extremely difficult to steer. it was replaced in my vehicle in 2015, before i owned it. then the recall 15n01 came out, which was an extended warranty of the electric power steering assist. i purchased the vehicle and the electric power steering assist failed and was replaced in 8/2020. now less than 2 years later the electric power steering assist has failed again and ford refuses to warranty a part that they provided and installed. if i had purchased the part myself, it would have had a 2 year warranty. but it was provided and installed by ford. this system failure is an extreme hazard. the vehicle becomes almost impossible to drive. it feels like ford never resolved the initial problem that led to the first recall of the electric power steering assist.

I was driving my car and the power steering failed. it was difficult to steer. sometimes the power steering would work and sometimes it would not.

The contact owns a 2011 ford fusion. the contact stated that while driving and turning the steering wheel, there was an abnormal grinding noise detected. there were no warning lights illuminated. the contact called the local dealer but the vehicle was not diagnosed nor repaired. the vehicle was taken to an independent mechanic. the manufacturer was notified of the failure but no additional assistance was provided. the manufacturer referred the contact to the nhtsa for assistance. the failure mileage was approximately 160,000.

The contact owns a 2011 ford fusion. the contact stated that while driving approximately 45 mph the power steering malfunctioned causing the steering wheel to become very difficult to turn in either direction. during the failure, the power steering assist failure and traction control messages were displayed. the vehicle was towed to the local dealer who diagnosed that the power steering assist had failed. no further information was available. the manufacturer was notified of the failure but no assistance was offered. the failure mileage was 108,000.

Was driving about 50 miles per hour and lost my power steering. almost hit the car beside me my power steering assist fault and service advancetrac lights are on. ford had a recall on this issue.

Has a soft brake, goes down half way and keeps going down to bottom if pushed hard!!!! this could cause a collision to my family or with other!!! there are no warning lights and is extremely dangers as it seems to be getting worse!!!! i checked with ford company and ford dealer and they said there is no recall!!! i investigated myself on the internet and there are recalls on abs system to fix from 2001-2010 but stopped after that!!!! i bought a abs tester and operated the abs check myself and the master cylinder pumps up, but after the test the brake go right back down!!!!!!

Brake peddle goes to the floor without any warning near accident. replaced master cylinder and fluid. continues still.

Advance trac light abs traction control light came on next thing i know car goes out of control and now my car is totaled total loss smashed right into side of the road brakes failed steering failed and all this popped up moments before and then q truck ran into me my mom went to hospital but is ok i'm fine

Tucson, arizona. the incident occurred on about june 10, 2022 around 10:00 a.m. the steering failed just after the car was started by the owner, the dash light "power steering assist fault"turned on and the car was nearly impossible to steer. the car was driven approximately 2 miles straight ahead and parked at home. the car was towed the next day to the aaa service center at 7060 speedway, tucson, az 85710. the owner researched recalls related to steering on the 2011 ford fusion; it seems nhtsa campaign 15v340000/ford recall 15s18/393,623 vehicles affected by 06.23.2015. steering complaints continue to roll in for the 2011 ford fusion, yet, the recall has not been extended. steering issues appear be the same or similar to those issues covered by the previous recall. i wonder why nhtsa has not extended the recall.

I recently completed a car diagnostic and there were no reports of steering concerns. i was driving my son so summer camp and as i was trying to exit, my wheel locked and i had to use crazy force to get off the hwy exit and to avoid hitting the median. i had no warning lights in the car prior, but recived a message times after i would force the wheel "power steering assist failure".

The contact owns a 2011 ford fusion. the contact stated that the driver's side door handle had fractured. the contact was unable to open the door from the inside. there was no warning light illuminated. the vehicle was taken to the local dealer where it was diagnosed with a fractured spring. the contact was informed that the button and door handle needed to be replaced. the vehicle was repaired; however, the failure recurred. the manufacturer was notified of the failure and referred the contact to nhtsa. the approximate failure mileage was 60,000.

Power steering shuts down while the vehicle is in motion - while making turns or even slight turns with the steering wheel. error message on dash board is power steering assist fault. the ability to control the car varies with the speed of the vehicle. my research shows that ford continues to send out vehicles with electronic steering and has not resolved these problems. this is a real safety hazard.

On several occasions my teenage daughter has had her life put in danger by this mfg defect when the ford fusion suddenly flashes a red wrench warning sign and decelerates to a snail’s crawl in the middle of an interstate highway. this happens frequently on hotter days when the car has been run for over an hour. it is unacceptable, dangerous and sad that there’s been no required safety recall by ford to fix this problem. a simple search online shows this to be happening repeatedly.

The electronic traction control light would come on but then go off. was driving home on the interstate doing about 75 when lost all power steering. there is none at all. got home finally, and started checking into the issue. ford did a recall in 2015 on this and if the car showed problems when brought in then the service center replaced the faulty part., if it showed no problems then they only reprogrammed the vehicle which left the original faulty part in the vehicle that was reprogrammed when it had no codes given.. which is to say that nothing was done because how can you fix an issue that the vehicle doesn't see as there? it was a way for ford to get out of having to pay and replace the issue. i feel that my life and anyone else's life that was on the road when it went out was in high danger. when i contacted ford on the issue they stated that because the car had been brought in and been reprogrammed for a problem that the car didn't have because it didn't see one to give a code they wouldn't replace the part. now how can you have 2 solurioy for the same problem and one of them is to replace the part but only for vehicles that it went out in? if it's the part that is subpar( it is ) then what good does it do to reprogram when the low quality and poorly designed part that can't be serviced is not replaced for all of the cars that it is on? but i guess if i had a whole group of people that did nothing but around and think of loop holes to get around actually solving the issues, why would they actually fix it?

This is a 2011 ford fusion hybrid sedan. this happened to me on 2 separate occasions several months apart. was driving at a moderate speed about 20 mph and applied the brakes to slow down but upon depressing the brake pedal the dashboard suddenly lit up with service lights and the brake pedal sank to the floor with no power assist at all. it was difficult to bring the vehicle to a full stop. put vehicle in park, turned the ignition off and back on again , and it seems to operate normally again as if nothing went wrong.

The contact owns a 2011 ford fusion. the contact stated that while driving 5 mph on a bumpy road, the brake pedal was depressed while making a turn however, the brake pedal traveled to the floor. the contact stated that the vehicle stop time was increased and the failure occurred without warning. the vehicle was taken to an independent mechanic who was not able to diagnose a failure cause but flushed the brake lines. the vehicle was able to operate for several months without a failure until the contact was driving over a speed bump. the contact stated that the brake pedal was depressed and traveled to the floorboard. the vehicle was taken to another independent mechanic who stated that he received a failure code for the abs system. the mechanic stated that the hydraulic control unit pump or abs module needed to be replaced. the vehicle was not repaired. the contact stated that she researched the online and found nhtsa campaign number: 19v904000 (service brakes, hydraulic) however, neither the year, make, nor model was included in the recall. the manufacturer was not notified of the failure. the approximate failure mileage was 169,000.

The contact owns a 2011 ford fusion. the contact stated while driving 60 mph with the air conditioning activated, there was a burning odor inside the vehicle. the contact reached under the glove box and discovered that the heat sink and wiring harness connecting the fan was extremely hot to the touch. the contact indicated that no flames were present but the wires were visibly charred and burnt. the contact stated that the heat sink and wiring harness connection to the fan had been replaced on multiple occasions. the manufacturer was notified of the failure but no assistance was offered. the local dealer was not contacted regarding the failure. the failure mileage was 80,000.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality and the steering wheel became firm. the vehicle was towed to the residence. an independent mechanic diagnosed the vehicle and stated that the steering gear was defective and needed to be replaced. the dealer was contacted and stated that the vehicle was out of warranty. no assistance was provided. the manufacturer was not contacted. the failure mileage was 93,000.

The contact owns a 2011 ford fusion. the contact stated that the electric power steering assist became inoperable. the electric steering assist failure and the service advance track messages were displayed. the vehicle was taken to the local dealer who referred the contact to the manufacturer. the vehicle was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and referred the contact to the nhtsa. the failure mileage was approximately 40,000. the contact stated he doesn't understand why his vehicle wasn't included in the recall because the vehicle was made 4 days before the recall date.

While driving at freeway speed, my 2011 ford fusion hybrid suddenly shutdown before i could pull over safely exposing me to extreme harm from other cars. i was unable to drive it home, as it no longer would safely function sufficient to get me home. additionally, the airbag recall should have been remedied by now, ford's response has not been timely.

Power steering assist fault i've seen where the 2011 ford fusion was recalled for this and mine has failed. please add my vin to the list. if you have any questions or need more information, please contact me. thank you.

The car was shaking at a low speed. when taken to the shop it was determined that the rotor was damaging the break lines which caused a need for a rotor, break pad , & break fluid lines. once that work was done the brake pedal was soft & would not depress correctly. it is looking like a defective abs module, which is what was recalled on the 2010 & below. his is a problem with the 2011 too. it needs to be rectified! ford, do the right thing.

When needing to take the tires off, the socket that came with the vehicle spare tire would not fit on the lug nuts. upon research we discovered this was a known problem that the factory lug nuts would swell, thus not being able to use the standard equipment provided with the vehicle. i want to replace these lug nuts, however i am not finding lug nuts that will hold the wheel cover onto the wheel.

The contact owns a 2011 ford fusion. the contact stated that the electric power steering assist had become inoperable. the power steering assist fault warning message had appeared on the instrument panel. the vehicle was taken to the local dealer who referred her to the manufacturer. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and referred the contact to the nhtsa hotline. the vehicle was not diagnosed or repaired. the failure mileage was approximately 207,000.

I was sitting in line at a valvoline instant oil change on dixie highway in louisville, kentucky. due to the time waiting, i would turn my car off and restart when the line moved. after my last restart, the power steering no longer worked. i turned it off and restarted. still no power steering. i went ahead and got the oil changed. restarted to leave the bay area without power steering. i parked in the lot of the business and called for a wrecker service to tow my car home and had another family member pick me up. i noticed on the internet that this is not an unique problem. my car had 77,951 miles on it when the power steering went out. it happened 12/3/2021. i had the air bag recall worked done on 8/8/2022 and a diagnostic done on the power steering. they reported an internal component failure, along with loose outer tie rods. they said it was the steering gears (in other words, the rack and pinion). fortunately, i was where i was at when it happened, as i am 82 years old. i could have very had an accident, because of the power steering failure.

The contact owns a 2011 ford fusion. the contact stated while driving 35 mph, the auto track assist warning light was illuminated. the contact took the vehicle to a local dealer, where it was diagnosed with needing the electric gearing system to be replaced. the contact stated the dealer informed him not to repair the electric gearing system until it completely failed. the vehicle was not repaired. the contact stated on 8/9/2022 while his son driving 35 mph, the steering wheel became difficult to turn. the contact stated the auto track assist warning light was illuminated. the contact took the vehicle to a local dealer, where it was diagnosed with needing the electric gearing system to be replaced. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 147,500.

Ford has failed to remedy this safety recall for my vehicle in a timely manner. i have tried to schedule my ffh airbag recall repair for months. the dealership never answers their phone, nor do they respond to written inquiries. i also have called ford and spent hours on the phone with no resolution. my mechanic can perform the recall repair. i need specific contact info for billing, so i can get my recall paid for (that my mechanic will perform). i am worried about the unrepaired recall, and the safety of those in my vehicle. please do not respond by providing contact info for the dealership or ford. i have already attempted to contact & schedule several times. they will not answer. *** i need specific contact info for billing so i can get my recall repaired by my mechanic***

The contact owns a 2011 ford fusion. the contact stated as she entered the driveway, the steering wheel became hard to maneuver as the power steering warning light illuminated. the contact notified the manufacturer and was advised to have the vehicle diagnosed. the vehicle was taken to the dealer where it was diagnosed that the power steering gear failed and needed to be replaced. the vehicle was not repaired. the failure mileage was approximately 88,000

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the advance trac message displayed. the vehicle was taken to the dealer where it was diagnosed that the electronic power assisted steering (epas) needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa. the failure mileage was approximately 76,470.

Recall has not been fixed and it has been over a year. recall data refreshed on aug 23,2022 1 unrepaired recalls associated with this vin mar 25,2021 manufacturer recall number21s12 nhtsa recall number21v158 recall statusrecall incomplete, remedy not yet available summary driver airbag inflator replacement safety risk the driver airbag inflator in your vehicle may explode in the event of a crash that causes deployment of the driver airbag. if an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death.

When driving to a friend's house the steering wheel froze and an error message appeared on the instrument cluster. the error read "power steering assist fault." this was a known issue that required a reprogramming or replacement of steering gear. ford is saying that i am out of warranty, which i don't understand because clearly the issue was not fixed. i thought safety recalls never expired. this issue affects me and other people on the road, my community!

The power steering assist fault message was displayed in the message center console. the power steering no longer works and the car is now undrivable as i have to take up body building to be able to steer my car

The contact owns a 2011 ford fusion. the contact refenced nhtsa campaign number: 15v340000 (steering). the contact stated that while driving at an undisclosed speed, the steering wheel seized. the power steering system fault warning light illuminated. the vehicle was towed to the dealer but had not yet been diagnosed. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. the contact was also informed that the recall repair was already performed. the failure mileage was approximately 100,000.

The contact owns a 2011 ford fusion. the contact stated that while driving and making left or right turns, she heard an abnormal noise in the steering wheel. the contact referenced nhtsa campaign number: 15v340000 (steering). the power steering assist fault warning light remained illuminated. the vehicle was taken to an independent mechanic where it was diagnosed that steering gear needed to be replaced. the vehicle was not repaired. the dealer and manufacturer were notified of the failure and the contact was informed that the recall repair was previously performed, and no further assistance was provided. the failure mileage was approximately 165,000.

The contact owns a 2011 ford fusion hybrid. the contact stated that while parking the vehicle, the steering wheel was firm. the contact stated that no warning lights were illuminated. the vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the dealer was notified of the failure and informed the contact that the vehicle was not included in any recalls. the manufacturer was not notified of the failure. the approximate failure mileage was 200,000.

The contact owns a 2011 ford fusion. the contact stated that after his mother started the vehicle, an unknown error message had displayed and the steering wheel was extremely difficult to turn in either direction, rendering the vehicle undrivable. the cause of the failure was not yet determined. the local dealer was notified and the contact was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the contact stated that the vehicle had experienced the failure listed in the recall. the failure mileage was 150,000.

The contact owns a 2011 ford fusion. the contact stated that while her daughter was driving 65 mph, the power steering assist fault message was displayed on the instrument panel. the contact's daughter pulled over as the steering wheel began to seize. due to the failure, the vehicle was towed to the dealer where she was informed that there were no recalls on the vehicle. the manufacturer was notified and the contact was informed that her vehicle was under a prior warranty and that the first part of the warranty was performed; however, she was then informed that the warranty had expired and that the vehicle was no longer covered under warranty. the vehicle was not repaired. the failure mileage was approximately 149,000.

Power steering went out and very hard to steer, "power steering assist fault" came on. there was no prior warning from the dashboard or the steering. i thought there was a recall on it from what i read. dealer informed me that is a 10 year warranty and that it expired. i have read many people have this problem. nhtsa and ford refuse to recognize it as a safety issue for it to be recalled. i guess many people have to be killed or injured before any action is taken.

The contact owns a 2011 ford fusion. the contact stated while driving 65 mph, the steering wheel seized with the service power steering assist message displayed. the contact was able to pull over safely and the vehicle was towed to the residence. the vehicle was not taken to the dealer; however, the dealer was contacted and stated that nhtsa campaign number: 15v340000 (steering) had expired. the manufacturer was not contacted. the failure mileage was 104,400.

The contact owns a 2011 ford fusion. the contact stated that the power steering malfunctioned and the steering wheel became difficult to turn in either direction. during the failure the message “power steering assist fault" was displayed. after turning off and restarting the vehicle the failure corrected itself. the contact indicated that the failure had occurred while driving, while idling, and also after starting the vehicle. the vehicle was diagnosed by an independent mechanic who determined that the steering gears were faulty and needed to be replaced. the vehicle was not yet repaired. the manufacturer was notified of the failure. the failure mileage was 100,000.

Check fuel fill inlet the light stay on

Steering angle sensor bad, paid $2500 to replace as it was not included in the ford csp. happened again 3 months later to new rack.

Takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. the local dealer was not contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

At 75,000 miles the rack and pinion was replaced under recall. exactly 75,000 miles later the rack and pinion has failed completely, the car is dead in the water and having to replace the defective part now on our own. the car is completely immobile there was heavy clunky noises prior to the failure now the steering wheel will not turn. very disappointing that a recalled item would fail exactly at the exact same time as the original

The contact owns a 2011 ford fusion. the contact stated that while her son was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with an unknown warning light illuminated. the vehicle was towed to her sister's residence and was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and a case was opened. the failure mileage was approximately 200,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel seized and nearly caused a collision. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 150,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. the contact then stated that while driving, the steering wheel became difficult to maneuver. the vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assembly needed to be replaced. the dealer was notified of the failure and the contact was informed that there was no recall on the vin. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was transferred to the nhtsa hotline. the failure mileage was approximately 155,000.

The contact owns a 2011 ford fusion. the contact stated upon attempting to make a turn from a complete stop, the steering wheel became significantly difficult to turn. the tpms warning light and the traction control warning light were illuminated. the contact was able to veer to the side of the road by using physical strength to steer the vehicle. an independent mechanic had taken steering fluid to the contact; however, he became aware that the steering system was electrical. the contact stated that upon turning off and restarting the vehicle, the failure persisted. the contact was able to drive to her residence at a slower speed. the dealer was notified of the failure and an appointment was scheduled for a diagnostic test. the vehicle was not diagnosed or repaired. the contact associated the failure with an unknown steering recall. the manufacturer was not notified of the failure. the failure mileage was unknown.

Transmission slipping,lurching,hard shift,jerking while driving. no prior lamp warnings or other symptoms. break pedal when applied or released after acceleration or just before a complete stop vehicle makes a pin ball bouncing sound then when acceleration repeated transmission issues. this has put my saftey at risk as well as my passengers because of the sudden slipping,lurching,hard shift,jerking while driving. trying to understand problem i came across a ongoing investigation regarding ford and knowingly using faulty transmission in a multitude of there vehicles in which mine is exhibiting exactly same behaviors.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the abs and traction control warning lights illuminated. the vehicle was taken to an independent mechanic who was unable to duplicate the failure and no error codes were retrieved. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was opened. the manufacturer advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 97,892.

While i was driving down the road my cars information center showed a message of 'service power steering soon'. stopped vehicle and restarted it to be met with a new message of 'service power steering now' with a total loss of power steering. ford dealership tech confirmed a lack of power steering and confirmed the presence of dtc p07ae which was the exact code and issue of recalls 15s18 and 15n01. recall work was completed by prior owner but there was no replacement of steering gear at the time and only a software update done, which and the issue i had was what the recall was based on. ford refused to pay for repair stating the recall was closed even though it was 100% the same issue as the recall as confirmed by ford technician.

Lost 100% of electrical power steering while driving. almost went over a drop-off while on a cloverleaf freeway exit which would have caused significant harm or death. the steering wheel was very difficult to turn and i needed to sit up out of my seat to use leverage from my body weight. i pulled over after that and found the closest ford dealership. i carefully drove to the dealership and waited for them to open. while waiting i researched the issue and realized this was a safety recall and very common. recall is 15v340000. once they opened i went in to see how long the recall would take to fix. the dealership said the safety recall isn't valid due to they reset my ecu when the recall initially came out instead of replacing the recalled safety part. which allowed them to terminate the recall on my car. they scheduled to look at my car two weeks out and said it would estimate a $2000 bill, when i asked about a loaner vehicle since this is a known safety recall item and driving the car would be a significant risk to self and the others on public roads. they stated i could leave it there for two weeks but they wouldn't provide transportation. since this is my only vehicle and i live off the military base i have to drive to make it to duty. so i had to keep driving this vehicle on public roads creating a safety issue for myself and others on the road.

After hitting some fairly harsh bumps, the next application of the brake pedal went almost to the floor and i had almost no brakes. there were no warning lamps, the brakes are good and the fluid level is ok.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the steering wheel became difficult to steer. the contact stated that the steering wheel seized upon arriving at her destination. the advancetrac and the power steering assist warning lights were illuminated. the vehicle was towed to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. the contact referenced ford recall campaign number: 15s18 (steering). the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 121,000.

Had a catastrophic brake failure a couple days ago. had a christmas tree of lights from traction control, brakes and the wrench. the brakes had about 15% power effectiveness and went down nearly to the floor. was forced to have a significant car gap when driving, downshift gears and use the emergency brake when slowing down and stopping. this is the worst hazard situation i have had in over 40 years of driving. brake fluid was full. no leaks on the lines, calipers are fine, brakes were recently replaced(within past 2 months) and are fine. i have a picture of the warning lights documenting problem. i have not had any previous errors or problems like this.

My airbags light came on out nowhere i had just got the recall fixing for my airbags now the orange light is on saying my airbags been deflated and i didn't have no kind of wrecks and i tried to reach out to hixson ford that is down in alexandria la and thy woman told me they can't help me this is unsafe for me to be driving like this with my kids please help me

The contact owns a 2011 ford fusion. upon return of the vehicle from the dealer after routine maintenance, while the contact's son was driving at an undisclosed speed, the power steering assist message displayed. the contact's son had to use excessive force to drive the vehicle to the residence. the dealer was contacted about the failure but offered no assistance. upon investigation, the contact linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 155,000.

The contact owns a 2011 ford fusion. the contact stated that while she was reversing, the power steering assist warning light was illuminated. the steering wheel seized and required excessive force to steer the vehicle. the vehicle was taken to an independent mechanic; however, it was not diagnosed or repaired. the contact was made aware of an unknown extended warranty on the steering. the vehicle was then taken to a local dealer and the contact was informed that the warranty had expired. the vehicle remained at the dealer awaiting a diagnostic test and repair. the contact was advised to file a complaint with the nhtsa hotline. the manufacturer was not made aware of the failure. the failure mileage was 70,250. the contact purchased a new vehicle and no longer needs a follow-up on the complaint.

The contact’s son owns a 2011 ford fusion. the contact stated that on multiple occasions while her son was driving at undisclosed speeds, he heard a grinding sound in the steering wheel while turning in either direction. no warning lights were illuminated. the vehicle was taken to the dealer where it was diagnosed that the power steering control module (pscm) needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired under nhtsa campaign number: 15v340000 (steering). the contact stated that the failure was related to the recall and advised the contact to call the nhtsa hotline for assistance. the failure mileage was approximately 86,000.

The service advantrac light came on then went off. about a week later i was merging off the interstate taking a friend home and the advantrac light came on and it says service power steering and the power steering went out so i luckily was able to get the car home and didn’t wreck and hurt myself or someone else. i’m seeing that there was a recall but i don’t know if mines was fixed i just got it a year ago. i’m contacting the ford dealership tomorrow to see what can be done.

The contact owns a 2011 ford fusion. the contact stated that after starting the vehicle, the advancetrac and power steering assist warning lights illuminated as the steering wheel seized. the vehicle was then towed to a local dealer, where the power steering control module (pscm) was reprogrammed, the steering gear was replaced, and an alignment was completed. the vehicle was repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was 70,111.

Power steering (electric) went out and left me with no way to control my car 2011 ford fusion resulting in me wreaking my car

I got this 2011 ford fusion in 2020. the car runs good, but after a couple stops or when i'm slowing down the car turns off and my battery drains. i've replaced the battery, alternator, new shifter, i've taken it to mechanics and they can't figure out the problem, the car still turns off. please help

The contact owns a 2011 ford fusion. the contact stated while pulling out of her garage, the vehicle lost power steering functionality temporarily. there was no warning light illuminated. the contact stated that the failure recurred several times. the contact stated that on one occasion, the power steering became operable after turning off and restarting the vehicle. however, the last failure lasted for approximately 20 minutes. a message indicating power steering assist failure was displayed. the contact was able to continue driving by using physical strength to steer the vehicle. the contact was able to drive to her residence. the dealer was notified of the failure and informed the contact that they could not repair the vehicle under nhtsa campaign number: 15v340000 (steering) since the vin was not included. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure but did not provide any assistance. the failure mileage was approximately 110,000. the contact stated that they still drive the vehicle. it is also noted that the power steering takes about 3-10 seconds to become functional upon starting the vehicle.

Brakes became extremely soft after an abs event. no warning lights and brake pressure has not returned to normal

On two occasions (10/8/22 and 10/24/22) the vehicle had a loss of power steering. and i had difficulty turning the steering wheel. at the time the vehicle was going slow 5 to 10 mph, luckily i was able to stop. both times the dashboard had a message " power steering assist fault". i took it to the ford dealer where the vehicle had been purchased from. i was told the computer diagnosis reported faults. this diagnosis cost alone was $275, and i spent a total of $3267.10 to repair the problem. this appears to be a known issue with this vehicle as there was a recall in 2015 (which in this vehicles case was handled with a reprogramming) and ford extended 10 year warranty for replacement of the part if that wasn't originally done under the recall. the vehicle had an extended service plan, yet the extended warranty started with the original sale date. the car was purchased new october 10, 2010, the 10 year warranty expired october 2020! luckily the incidents weren't serious, but ford should take responsibility for not replacing the part under the original recall!

The power steering system just failed/froze up on me one day. the car was barely able to be steered and took my entire strength to move the vehicle. i took it to the dealer and they are saying it is not covered by a recall. ford recalled the power steering units in 2011 ford fusions pursuant to campaign number 15n01. now ford is claiming that it is not covered under the recall. i never received notice of any recall. if i had, i would have taken it in.

The contact owns a 2011 ford fusion. the contact stated that after his wife exited from the front passenger’s side of the vehicle, she attempted to close and lock the door, but the door failed to close and latch securely. the contact stated that he was able to eventually get the door closed and locked; however, the front passenger’s side door failed to open from the inside. the contact had to roll the window down to open the door from the outside. additionally, the contact stated that the front driver’s side door failed to open from the inside and outside and he had to use the passenger’s side door to enter the vehicle. the contact then had to roll down the window to exit the vehicle through the passenger’s side door. there was no warning light illuminated. the vehicle was taken to an independent mechanic to inspect the doors. the vehicle was not diagnosed or repaired. neither the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 122,000.

I have a 2011 ford fushion hybrid it has approximately 116,000 miles. i was driving on mountain roads. the power steering went out without warning. there was no warning sign. the power steering stopped working and the vehicle became difficult to steer even at minimal speed. the vehicle was unable to be repaired and had to be transported on a trailer home. after notifying a dealer, i was told of a customer satisfaction program recall that would service the steering components however it had a 10 year or 150,000 miles expiration. my vehicle was more than 10 years from original purchase date and therefore, ford would not cover this under warranty. the vehicle remains unrepaired and inoperable due to this known unsafe issue.

The contact owns a 2011 ford fusion. the contact stated while starting the vehicle, the contact noticed that the vehicle had lost power steering functionality with the power steering assist fault warning light illuminated. the dealer was contacted and stated that the power steering module software was updated; however, the power steering assist was not replaced under nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was 177,000.

Received a fault warning on the instrument panel about the power assist system and the power steering was out; fortunately this was not while driving. after a little research, found out this can be intermittent. on the third try of starting, the error cleared and steering was fine. took it to the ford dealer as power steering failure is obviously very dangerous if it occurs while driving, which often happens to people with this problem. lots of internet searching revealed this is a common problem with ford's electronic power steering. no related recall but the ford website and the dealer both showed that there was a "customer relationship program" related to this, but only for the first 10 years you own the car (mine is 11 years old). will be $3k-$4k to fix. i could skip the fix and pray it never happens while driving, but that seems dangerous. options seem to be to pay multiple thousands of dollars, drive a dangerous car, or trade it in (hoping it doesn't fault when they inspect it).

Power steering went out while driving, i came close to hitting someone head on, but was able to get it pulled over to the side of the road. then the warning light came on.

Complete steering gear failure, replaced by witt ford, i will request they keep the part for inspection. driving down the highway when steering gear failed, no power steering placed driver and others on highway at risk. there were no warning lights or message until after failure of steering gear. recall on steering issue 15v340000. i have never received any recall information or notified about any steering gear issue. vehicle serviced by ford dealerships since october 2019 at least 10 times. vehicle also registered with fordpass. informed by dealer that recall and covered repairs expired at 10 years or 150000miles.

The power steering has failed intermittently (at least 5 separate occasions) while driving. the failure was inconsistent between times driven and parked. first time noticed, turned vehicle on and could barely move the wheel. turned vehicle off and back on and didn't have an issue with the steering wheel or on the road and got home okay. the issue started out this way and then once it was consistent it was unable to operate the vehicle safely. this vehicle is our main vehicle so it happened to myself and to my husband while on his way home from work. however, when the power steering failed was extremely difficult to turn the wheel while driving. we took into dealership and the diagnostics was the electrical power steering is faulty and the traction control has failed. after looking into the issue - we believe our 2011 ford fusion may have been one of the recalls that should have been included for the power steering failure recall that was sent to other 2011 ford fusions. we did not receive a notification, however after viewing online - ford recalled 445k vehicles with the same exact issue.

While driving the power steering suddenly went out causing me to nearly crash. i was looking online and saw on their website that there was a safety issue and that they were fixing them. since this was under the recall page and under the airbag recall, i had assumed that this was also under a recall. this was under campaign# 15n01. i went to a ford dealership (veterans ford) to get this and the airbag recall fixed. they then called me back and told me that not only was this issue not covered by a recall, that they would be charging me $250 dollars for the inspection. they also said it would cost $3900 dollars for the repair and that i had to have it done because it was a known safety issue. they said the fix was already done in 2015 when they reprogrammed the electric steering, when i took the car in for a warranty repair and airbag replacement (which was not done because they didn’t have it in). i then called ford directly for some answers and the guy told me that they were not obligated to repair it because it was not an actual safety recall. i told him why was this under a safety recall page and why was i charged $250+ dollars and the guy kept repeating (like he had done this countless times) that it was not a safety recall and that there was nothing that they can do. upon researching this issue online, it seems to be affecting thousands of people, all of whom say they nearly (or have) gotten into an accident. i’m sure there have been people seriously injured or killed by this sudden loss of control but not enough for anything to be done about it.

Lost power steering while driving the car.

The contact owns a 2011 ford fusion. the contact stated that while her son was pulling out a parking spot, the vehicle lost power steering functionality and the steering wheel became stiff. the service power steering assist message was displayed. the vehicle was taken to the dealer and the contact was informed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and stated that the vehicle was not under recall and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was not available.

The contact owns a 2011 ford fusion. the contact stated while driving 55 mph, the steering wheel became firm. the contact stated that the service power steering message was displayed. due to the failure, the contact had to use excessive force to steer the vehicle. the vehicle was not diagnosed or repaired. neither the dealer nor the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 150,000.

I got a air bag recall on my 2011 ford fusion se @ diamond ford lancaster i had a accident on december 25 2022 and my airbags never deployed

The contact owns a 2011 ford fusion. the contact stated while driving approximately 10 mph, the vehicle lost power steering functionality while the contact was attempting to steer the vehicle into a parking lot. the contact stated that the "power steering – service now" message was displayed. the contact had the vehicle towed to a local dealer where it was diagnosed and determined that the steering gear and the front driver’s side and rear passenger’s side tires needed to be replaced. the vehicle had not been repaired. the manufacturer was informed of the failure and the contact was informed customer satisfaction program number: 15n01 (epas steering efforts) had expired and the vehicle out of warranty. the failure mileage was approximately 142,000.

The brakes in my car suddenly went very soft. took to the mechanic and they initiated diagnosed it as a master cylinder issue. the have changed the master cylinder about 3 times and still no brakes. the problem is the hcu or the abs system. my vehicle has been worked for a month and still have not been able to fix. this nearly cause me to crash my vehicle as the brakes nearly failed on me. if i was on a highway, the situation would have been fatal.

Service power steering in 2011 ford fusion se 2.5 l

The contact owns a 2011 ford fusion. the contact stated while driving 30 mph, the vehicle experienced a loss of power steering assist. the steering assist warning light was illuminated. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 180,000.

When braking on a low traction surface, abs activated pulsing the pedal. after this brake event, the brake pedal feels significantly soft and can be pushed nearly to the floor with ease. the braking distance has greatly extended and is unsafe to drive. the event closely matches the abs valve issue in ntsa campaign number: 19v904000. this vehicle has not yet been taken for inspection nor repaired. this vehicle will be repaired soon but is currently available for inspection.

The contact called on behalf of her mother who owns a 2011 ford fusion. the contact stated while her mother was starting the vehicle, the vehicle lost power steering functionality. the vehicle was towed to the dealer where it was repaired under nhtsa campaign number: 15v340000 (steering); however, the failure reoccurred within 6 months. the contact stated that whenever the failure occurred, her mother turned off and restarted the vehicle, and the power steering would respond as needed. however, the failure later persisted upon turning off and restarting the vehicle. a message indicating a power steering failure was displayed. the vehicle was towed to the same dealer where it was diagnosed that the failure was related to nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 176,000.

The contact's uncle owns a 2011 ford fusion. the contact stated that while his uncle was driving at highway speeds, the power steering assist failed, with the traction control and power steering assist messages displayed. the contact stated that his uncle used excessive force to steer the vehicle off to the shoulder; however, the power steering assist returned, causing him to over correct the steering wheel nearly driving the vehicle off the road. the vehicle was initially taken to an independent mechanic however, the mechanic unable to determine the cause of the failure. the failure was intermittent. the vehicle was then taken to a dealer but was not yet diagnosed and remained in dealer possession. upon investigation, the contact linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 175,000.

The electric steering power goes out while driving almost wrecked into someone at a light turning now ford won’t fix it because it’s been over 10 years but my miles are still under 100,000 miles

My power steering went out in my 2011 ford fusion. when researching the possible cause, i found out there was a recall on the power steering for the model of my car. however, there is a 10 year or 150k mile limit on this recall. i couldn't understand how ford could put a statue of limitations on a dangerous and faulty product; so, i took my car to a ford dealer to get this issue resolved. they denied me the recall but said they could fix the power steering for $1800. i cannot afford that price. i'm submitting a request on here in hopes there's something that can be done. i just don't understand how there is a limit on a safety recall.

I was driving my 2011 ford fusion home with my new born baby and my power steering locked up on me. it started beeping stating assault steering over and over. leaving me stuck in the middle of the highway.

The contact owns a 2011 ford fusion. the contact stated that while driving approximately 35 mph, the power steering became inoperable. there were no warning lights illuminated. the vehicle was taken to the local dealer where it was diagnosed and determined that the power steering control module needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was contacted but no additional assistance was provided. the failure mileage was unknown.

Upon getting into my car last sunday 02/05/2023, a message displayed on my dashboard indicating “power steering assist fault” and the steering wheel was extremely difficult to turn (i am an athletic young individual). this made it impossible to get out of my lot behind my apartment thus making me not able to use the car and had to take the bus. i called ford who said i had taken my car into a ford dealer for recall 15s18 and 15n10 and they reprogrammed the steering module in 2020. i am told that i am passed the extension of this recall as my car is past the warranty date which was up in 2021. this is extremely frustrating because i am being penalized for taking my car in to get the recall fixed when all they did was re-program the steering module. this is a safety issue and i am reading is unfortunately common to have issues after the re-program and thus not be covered by the recall. the recall should have been to replace the power steering modules, since they are faulty. because my car was taken in before 10 years and 150,000 i should not have to pay $2200 now only 3 years later. i took my car to a local trusted mechanic who ran the codes and sure enough said that a code came up saying faulty steering control module. i hope more people file complaints so there can be another recall issued. thank you for your time. katie

The contact owns a 2011 ford fusion. the contact stated that an abnormal, fuel odor was coming from the vehicle. there was no warning light illuminated. the contact then noticed that while refueling the vehicle, fuel started to leak from the vehicle. the vehicle was taken to an independent mechanic who confirmed the fuel leak. upon investigation, the contact discovered nhtsa campaign number: 15v793000 (fuel system, gasoline). the contact reached out to the manufacturer who referred her to a local dealer for a diagnostic test. the contact was informed by the dealer that additional work was needed to determine the cause of the failure, which would cost an additional fee. the vehicle was not repaired. the failure mileage was approximately 131,000.

Abs module and hcu failure additional brake pedal travel that feels jarring and decreased stopping power brake module failure confirmed at ford dealership - garnet ford requiring abs module and hcu replacement no, the vehicle was not inspected by ford corporate, police or insurance service advancetrack now message with numerous dashboard lights quickly appeared and disappeared about 3 times before car was serviced february 2023

While driving on the street, my car’s brakes were suddenly inoperative. the parking brake light and a brake system warning light were illuminated on my dash just as i went to use the pedal. (“check brake system”). despite pressing the pedal to the floor, i was unable to get the car to slow down at all. i was approaching a red light and had to shift the car into neutral, then use my parking brake to bring the car to a complete stop to narrowly avoid hitting the car in front of me. after turning the car off, then on again, the indicating lights disappeared and the car, from what i could see, acted as usual. the incident was completely spontaneous and posed a huge threat for not only myself, but drivers around me. after towing the car to my nearby mechanic i was told it was a possible problem with the hydraulic brake/control assembly and abs system. the estimate for repairs was nearly $3,000. my car is available for inspection upon request. after research, it appears it is a relatively common problem with my car’s make and model. ford models of years previous to mine have seemingly had a similar issue, as well as others that were the same as mine. the damage possible with this manufacturing error is inexcusable. completely spontaneous and at an exorbitant price for repair.

The contact owns a 2011 ford fusion. the contact stated while driving approximately 40-45 mph, the vehicle lost power steering functionality with the serviced power steering and advanced track system warning lights illuminated. the contact pulled into the nearest parking lot to turn off and restart the vehicle; however, the failure persisted. the contact inspected the fuses, relays, and battery, all of which had not malfunctioned. the contact manually steered the vehicle while driving. the contact spoke with the dealer who confirmed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the vehicle had not been diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 120,000.

The contact owns a 2011 ford fusion. the contact stated that after her daughter returned to the vehicle in a parking lot, she started the vehicle and became aware that the vehicle had lost power steering assist functionality and the steering wheel was difficult to steer. the contact stated that her daughter became aware that the "steering assist failure" warning light was illuminated. the contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering assist booster needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the dealer informed the contact that there had been a manufacturer customer satisfaction program number: 15n01 (epas power steering efforts steering); however, the contact was informed that she had exceeded the mileage and warranty extension for the service campaign. the failure mileage was approximately 199,000.

The contact's daughter owns a 2011 ford fusion. the contact stated that the rear passenger’s side tire became deflated. the tpms warning light was illuminated. as a result of the failure, the power steering also failed. upon investigation, the contact discovered that both the tire and power steering failure were related. the vehicle was taken to an independent mechanic who replaced the tire sensor and reset the tire pressure; however, the power steering failure persisted. the dealer was notified of the failure and informed him that there were no recalls on the vehicle. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 113,000.

The contact's son owns a 2011 ford fusion. the contact stated that while his son was driving at approximately 45 mph, the check engine, "service advance trac" and other unknown warning lights were illuminated. the vehicle was taken to an independent mechanic, where the failures could not be duplicated. the vehicle was then taken to a local dealer, where it was diagnosed that the abs and hydraulic control unit (hcu) modules needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the approximate failure mileage was 91,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the power steering warning light was illuminated. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 136,000.

It started in february 2023 no warning lights nothing just when i came to a stop at a red light the car dies it will start right back most of the time but other times when you start it back it's like the starter stays engaged and makes a struttering sound and whole car shakes and you have to hurry and shut it back off and restart it again the longer you drive the car the more it dies when you come to a stop other times it may not do it for days i've almost been in 7 accidents that i've counted bc of this issue bc it dies and ppl think i should be moving and i can't or i just turn at a light and it will die and i can go until i restart it i also think it cause my battery to go out bc i had to replace it not long after this started. it's not been reported to anyone but you or inspected but is available to be anytime. components affected ( door handle inside passanger side)my 2nd issue is with my passenger side door handle without warning it just stopped working and now you have to roll window down to open from outside my safety could be at risk bc i wouldn't be able to get out of car if there was a crash. it's not been reported, inspected by anyone but is available anytime to be.

The contact owns a 2011 ford fusion. the contact stated that on numerous occasions while driving over 45 mph there was a scrubbing noise originating from the driver front wheel. the contact stated that smoke was occasionally witnessed coming from the front driver side wheel. additionally, the contact stated that while driving on numerous occasions and at various speeds, the brake was inadvertently applied without being depressed causing the vehicle to lose speed. the brake system safety warning light was illuminated each time. the vehicle was taken to a dealer where the vehicle was diagnosed with an unknown failure and the vehicle was repaired. the contact stated the failure persisted. the vehicle was not diagnosed or repaired. the manufacturer has been notified of the failure. the failure mileage was approximately 167,420.

About 6 months ago, while driving, my car hit a bump in the road and the brakes went all the way to the floor when i tried to stop. i pulled to the side of the road, turned car off and restarted and brakes returned to normal. two days ago for no reason the brakes became non-responsive again. i turned the car off and restarted and they began to work again. shortly after that incident, on the same day, the warning lights came on and the brakes became unresponsive. after turning the car off, opening the door and restarting the brakes still were unresponsive and the warning lights are still on. i cannot drive the car safely because the brakes are not working and the warning lights are on non-stop.

While driving at 25-30 mph i stepped on the brakes to stop and alarm went off and warning of abs system failure. i had to press brake pedal extremely hard to slow down to rolling stop, completed stop with parking brake. i took to independent mechanic who was unable to get the car to repeat the problem. after i picked up my car from mechanic it happened again, but when i turned the ignition off and opened the door the warning stops. i don't know what caused the brakes to fail and can't predict when it will happen again. this is very unsafe.

The contact owns a 2011 ford fusion. the contact stated while starting the vehicle the power steering assist and the traction control warning lights illuminated. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the vehicle had experienced the failure listed in nhtsa campaign number: 15v340000 (steering) but that the vehicle was previously repaired under the recall. the vehicle was not repaired. the manufacturer was contacted, and the manufacturer also stated that the vehicle was already repaired under the recall. the manufacturer provided no additional assistance, and the contact was referred to the nhtsa hotline to file a complaint. the failure mileage was 179,865.

The contact owns a 2011 ford fusion. the contact stated that the steering wheel was seized while driving at various speeds. the contact would unlock and lock the vehicle to correct the steering failure. after the last failure, the contact was unable to fix the steering failure and the vehicle remained inoperable. the vehicle was taken to the dealer and the contact was informed that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the vehicle had not been repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline for assistance. the approximate failure mileage was 79,000.

Lug nuts cracked and swollen. recommended replacing after very difficult to remove and rescrew

The contact owns a 2011 ford fusion. the contact stated while driving approximately 5 mph, the vehicle experienced a loss of power steering functionality with the power steering assist failure warning light was illuminated. the contact stated that the failure was recurring after starting the vehicle. the vehicle was taken to an independent mechanic, where the contact became aware of nhtsa campaign number: 15v340000 (steering); however, the vin was not included in the recall. the vehicle remained at the independent mechanic awaiting further diagnostic and repair. the local dealer was made aware of the failure and made the contact aware that the warranty had expired. the manufacturer was not made aware of the failure. the approximate failure mileage was 190,000.

The contact owns a 2011 ford fusion. the contact stated while driving 30 mph and making a right turn, the steering wheel became firm with the power steering assist warning light illuminated. the vehicle was taken to an independent mechanic and the mechanic stated that the vehicle had experienced the failure listed in nhtsa campaign number: 15v340000 (steering). the contact was advised to contact the nhtsa hotline for assistance. the vehicle was not repaired. the dealer was not contacted. the manufacturer was contacted, and the manufacturer stated that the vehicle was previously repaired under nhtsa campaign number: 15v340000 (steering); but provided no assistance. the failure mileage was 170,000.

The contact owns a 2011 ford fusion. the contact stated while driving 35 mph uphill, the vehicle lost motive of power without warning. the contact turned off and restarted the vehicle, and the vehicle operated normally. the contact stated that after several minutes the vehicle lost power steering functionality with the service power steering now message displayed. the contact was able to park the vehicle. the vehicle was diagnosed by an independent mechanic who retrieved fault code: c1277-20 and c1963-20. the contact was informed that the steering angle sensor signal and stability control and higher warning system needed to be replaced. the vehicle was not repaired. the mechanic referred the contact to the manufacturer for assistance. the manufacturer was contacted but provided no assistance; and referred the contact to the nhtsa hotline for assistance. the failure mileage was 86,000.

The contact owns a 2011 ford fusion. the contact stated that on three separate occasions while driving at various speeds, the steering wheel became firm with the "service power steering now" and "service advancetrac" messages displayed on the instrument panel. the contact notified the dealer and the manufacturer about the failure and was informed that the vehicle was no longer covered under nhtsa campaign number: 15v340000 (steering). the steering rack and pinion had been repaired twice for the same failure; however, the failure recurred after each failure. the vehicle was not repaired. the failure mileage was 140,400.

The contact owns a 2011 ford fusion. the contact stated that while driving at approximately 45-50 mph, she depressed the brake pedal to stop the vehicle however, the vehicle failed to engage. the abs warning light illuminated. the contact then stated that she applied pressure to the brake pedal and the pedal went to the floor and failed to stop the vehicle. as a result, the contact swerved around another vehicle however, the contact’s front driver’s side crashed into another vehicle. the air bags failed to deploy. no injuries were sustained. no medical attention was required. a police report was filed. the vehicle was not diagnosed or repaired. the dealer nor the manufacturer was not notified of the failure. the failure mileage was approximately 250,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. no warning light was illuminated. the contact turned off and restarted the vehicle to correct the failure. the vehicle was taken to an independent mechanic, who diagnosed that the power steering needed to be replaced. an unknown dealer was made aware of the failure and confirmed that the vin was included in customer satisfaction program: 15n01 (eps steering); however, the warranty had expired. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 155,000.

My vehicle is a 2011 ford fusion, with 165,000 miles on it. when leaving my apartment, as soon as i got on the highway and went above 15 mph my car violently started to shake, i immediately pulled over safely and got out to check around and under the car. got back in and put it back in drive. started to drive and it once again started to violently shake. i immediately pulled over again and called to have it towed. once able i tried to get ford to look at it but they said the next appointment was 2 months out. i had another mechanic look at it and he said the ptu had failed and would need a full removal and installation of the transfer case. with all the work that needed done he said it would be over 4k. i don’t have that kind of money right now because i just had tire rods replace and ball joints so i’m just going to have to wait. having been without a car has been so difficult. i searched online and found that many drivers of the ford fusion as well as other models are experiencing issues with the ptu. again, i don’t have this money right now so unfortunately i’ll have to have the car sit at my place until i figure out what to do. when i called the ford dealer, he said he has seen several ptus go out. it’s just frustrating because i always keep up with maintenance with my vehicle, as well as tires. i don’t race my vehicle or anything so this shouldn’t be happening.

The contact owns a 2011 ford fusion. the contact stated while driving 15 mph, the steering wheel became firm, and the power steering failure warning light was illuminated. the vehicle was towed to the dealer and the dealer replaced the power steering control module, the diagnostic trouble codes was reset, and the power steering assist module was replaced. the manufacturer was contacted, and the manufacturer stated that the vehicle was not included in nhtsa campaign number: 15v340000 (steering) and referred the contact to the nhtsa hotline. the approximate failure mileage was 84,000.

The contact owns a 2011 ford fusion. the contact stated while parking the vehicle, a message indicating the power steering failure was displayed, and the vehicle lost power steering functionality. the contact turned off and the restarted the vehicle, and the power steering became operable. the contact stated that the failure reoccurred several times while driving 5-10 mph and while turning. the contact veered to the side of the road, turned off, and the restarted the vehicle. the power steering became operable, and the contact continued driving. the vehicle was taken to the dealer, where it was diagnosed that the power steering control module (pscm) had failed and needed to be replaced. the vehicle remained at the dealer for repair. the contact related the failure to ford campaign number: 15n01. the manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 68,000.

The 3rd time that an abs event has caused the brake peddle to go extremely soft. eventually pressure in the peddle will regain after several weeks. the issue i'm experiencing is identical to ford's safety recall 19s54 which states an issue with sticky abs valves and a loss of pressure in the braking system. i'm not sure why this vin is not included in the recall but i would really appreciate an nhtsa ordered recall as this can be an highly expensive fix that should have been included in ford's recall, in my opinion. thank you for considering.

The contact owns a 2011 ford fusion. the contact stated that while driving approximately 60 mph, the power steering malfunctioned and the steering wheel became difficult to turn in either direction, almost causing the contact to lose control of the vehicle. the cause of the failure was not yet determined. the manufacturer and local dealer were not notified of the failure. the failure mileage was 189,000.

The contact's son owns a 2011 ford fusion. the contact stated that upon starting the vehicle, the power steering assist failed with the power steering assist fault warning message displayed. the contact spoke with the dealer and was informed that there were no recalls on the vehicle. despite the failure, the contact's son used excessive effort to steer the vehicle back to the residence. upon investigation, the contact discovered nhtsa campaign number: 15v340000 (steering) which was linked to the failure. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 186,885.

Power steering fault while driving slowly, followed by service power steering now warning

Power steering assist fault — advancetrac system failure while traveling at 65mph. completely lost control of the steering, but was able to get the car to the shoulder. now the steering column is locked up and the car is hardly drivable. no power steering.

The contact owns a 2011 ford fusion. the contact stated while driving approximately 50 mph and descending a slight grade and slowing for a traffic sign, the contact drove over a slight bump in the roadway and felt the brake pedal go almost to the floorboard. the contact stated that he pumped the brake pedal and felt the brakes starting to respond and was able to stop the vehicle. the contact stated that he stopped and turned off and restarted the vehicle and the braking functionality returned to normal. the contact stated no warning light was illuminated. the contact stated that the failure was intermittent. the contact had taken the vehicle to a local dealer, where it was diagnosed; however, the failure could not be duplicated. the vehicle had not been repaired. the contact researched online and related the failure to nhtsa campaign number: 19v904000 (service brakes, hydraulic). the manufacturer had been informed of the failure. the failure mileage was approximately 88,000.

The contact owns a 2011 ford fusion. the contact stated while driving 35 mph, while depressing the brake pedal, the brake pedal went to the floorboard. the contact pumped the brake pedal several times and the vehicle came to a stop. the contact stated that there was no warning light illuminated. the vehicle was taken to the dealer and diagnosed; however, no cause for the failure was found. the manufacturer was not contacted. the approximate failure mileage was 160,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power of steering assist. additionally, the power steering default warning light and advancetrac warning light were illuminated. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 115,000.

The contact owns a 2011 ford fusion. the contact stated that after refueling the vehicle, the vehicle failed to start-up. additionally, the check engine warning light was illuminated. the contact made the dealer aware of the failure. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the failure mileage was unknown.

Power steering went out

My power steering has stopped working no longer driveable

Door handle mechanism made of plastic and breaks, preventing the locking and opening of door from the inside. the inability to leave your car without opening the door from the outside poses a serious safety risk to the driver and passenger in the need to exit a car quickly during emergency situations. this is a common occurrence from the self-repair videos i found online, and the method of failure and the symptoms of failure seem to be the same. my failure occurred when trying to pull the handle quickly breaks the plastic latch inside the mechanism and prevents the door from opening upon pulling the handle.

The contact owns a 2011 ford fusion. the contact stated that occasionally upon starting the vehicle or while driving at various speeds, the power steering assist failed to operate as needed. the contact stated that excessive force was needed to turn the steering wheel. there was no warning light illuminated. the contact called two dealers suppes ford (101 main st, johnstown, pa 15901) and luther ford ebensburg (3941 admiral peary hwy, ebensburg, pa 15931)] and neither dealer assisted with the failure. the contact stated that the vehicle was previously serviced under nhtsa campaign number: 15v340000 (steering) however, the failure occurred. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was approximately 75,000.

Went to start the car and got a message that says "power steering assist fault" after researching online this is a huge problem for ford vehicles especially 2011 ford fusion. once the message came up the power steering no longer worked.

The contact owns a 2012 ford fusion. the contact stated that while driving at undisclosed speeds, the power steering assist warning light illuminated. the contact then stated that the steering wheel became stiff and seized. the contact referenced nhtsa campaign number: 15v34000 (steering) however, the dealer was notified of the failure and the contact was informed that the vin was not included in the recall. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and the contact was transferred to the nhtsa hotline. the failure mileage was unavailable.

"power steering assist fault" was illuminated in message center. complete loss of power steering making the vehicle undrivable. vehicle not covered in recall even though this is a widely know issue in this year's make and model.

My steering is hard to turn i've had this problem before

The contact owns a 2011 ford fusion. the contact stated while driving 35 mph, the steering wheel stiffened without warning. the contact stated that the vehicle was difficult to steer. the contact stated that the power steering assist returned after depressing the brake pedal. neither the dealer nor the manufacturer had been notified of the failure. the vehicle was not diagnosed or repaired. the failure mileage was 147,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed and attempting to merge into traffic, the steering wheel became firm and difficult to maneuver. the power steering assist warning light was illuminated. the contact pulled off the roadway. the contact was able to slowly maneuver the vehicle to the dealer where the vehicle had not yet been diagnosed. the contact was informed by the technician that the vin was previously included in the nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 195,000.

The master cylinder has gone out 3 times within 6mo of repair and warranty repair. yes, it was confirmed and repaired by goodyear auto service center both previous times. i have the receipt to the warranty repair. the third time just happened last night. the vehicle has a current state inspection sticker. no warning light or symptoms at all. when driving without warning the brakes go to the floor and it’s harder to stop when driving. yes the vehicle can be inspected upon request. last night i was approving the corner of an intersection. my destination was a store on the corner. my speed was approximately 40-45 and i began to slow down by not accelerating. as i became closer to the driveway i began braking at which point almost immediately i felt what i can best describe as a disconnect, almost a pop of release like. at this point the brakes immediately went to the floor and i was scared i wasn’t going to be able to stop. i pumped the brakes and was able to slow the car down and turn in.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, he heard an abnormal sound coming from the front of the vehicle. the contact pulled over into a nearby parking area, where he became aware that the vehicle had lost electric power steering assist. no warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering) but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 100,000.

The contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 15v340000 (steering) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

June2 2023 my car the power steering quit no longer able to steer the car. no longer able to drive the car 2011 ford fusion. i noticed there were recalls on steering and electrical my is electrical power steering (no pump). i need to know if i qualify to have it fixed i have reported this to everyone in ford i know to ask. i need my car. my husband was driving when it happen he made it home safe thankful.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the "check power steering" warning light illuminated advertently the steering column became inoperable. the contact was able to drive the vehicle very slowly to the residence. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the manufacturer was made aware of the failure and the contact was referred to the nhtsa hotline. the failure mileage was approximately 265,000.

Subject: safety complaint regarding ford motor company's safety recall 14s06 dear nhtsa, i am writing to submit a safety complaint regarding the power steering issue covered under safety recall 14s06 issued by ford motor company for certain 2011-2013 model year ford explorer vehicles. i own a 2011 ford fusion hybrid with a vin 3fadp0l39br178615 on 03/23, i experienced a sudden loss of power steering assist while driving my vehicle. the instrument cluster message center displayed a warning message, and a chime sounded to alert me of the issue. as a result, the steering effort significantly increased, particularly at lower speeds, which posed a safety risk and made it challenging to maneuver the vehicle safely. upon investigation, i discovered that ford motor company had issued safety recall 14s06 due to concerns related to power steering operation in affected vehicles. the recall mentioned that the power steering system might revert to manual steering mode due to a power steering control module (pscm) detecting a motor position sensor fault. unfortunately, my vehicle's mileage had exceeded 150,000 miles, and i was unaware of the recall at that time. i understand that the extended coverage provided under program 15n01, as part of the recall, applies only up to 150,000 miles or within 10 years of service from the warranty start date, whichever comes first. regrettably, my vehicle has surpassed the mileage limit specified in the extended coverage program. given the safety implications and the number of affected vehicles, i kindly request the nhtsa to investigate this issue further and take appropriate actions to ensure the safety of all ford explorer owners affected by this power steering problem. i believe that th

The contact owns a 2011 ford fusion. the contact stated that the brake pedal was soft and spongy while depressed, causing the contact to pump the brake pedal for the vehicle to stop. the contact stated that the brake pedal would go to the floorboard while depressed; however, the failure was intermittent at first but had started recurring more frequently. there were no warning lights illuminated. the vehicle was taken to a certified mechanic who bled the brake lines and stated that the abs module needed to be replaced. the vehicle had not yet been repaired. the manufacturer was made aware of the failure and confirmed there were no recalls on the vin. the contact was made aware that the part needed for the repair was on backorder. the approximate failure mileage was 70,500.

Electric steering assist stops working randomly

The contact owns a 2011 ford fusion. the contact stated while turning into a parking lot, while depressing the brake pedal, the brake pedal went to the floorboard. there was no warning light illuminated. the contact was able to pull into a parking space, where the vehicle was stopped by the curb. the vehicle was towed to the residence. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 193,000.

When driving the car, the "stability control" light came on, and the power steering no longer works. the contact stated there was an extended warranty added for the power steering issues that was issued in oct 2015 - that warranty extended those parts for 10 years or 150,000, whichever came first. she said that since the vehicle now has 170,000 miles on it, the extended warranty was no longer in effect.

The contact owns a 2011 ford fusion. the contact stated while driving 70 mph, she noticed smoke coming from the front passenger’s side tire. the contact stated that the abs warning light was illuminated. the contact was able to park on the side of the road for an hour before restarting and continuing driving to her destination. the contact took the vehicle to an independent mechanic, where it was determined that the brake hose needed to be replaced. the vehicle was not repaired. the contact’s husband replaced the front passenger’s side brake hose himself. a dealer was not contacted. the manufacturer had been informed of the failure. the failure mileage was approximately 150,000.

I get error (check power steering now) i've replaced tie rods sway bars steering column and i still have message steering is locked

The contact owns a 2011 ford fusion. the contact stated while making a u-turn in his driveway, the steering wheel became difficult to turn. the contact stated that the electric steering fault and the traction control warning lights were illuminated. the contact called the local dealer and made them aware of the failure. the vehicle was not diagnosed or repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 15v340000 (steering) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was approximately 140,000.

The electronic power steering goes in and out very dangerous

Power steering assist failure.

Loss of power steering.

The contact owns a 2011 ford fusion. the contact stated that while turning the steering wheel in either direction, there was a loud grinding sound coming from the steering column. the contact stated that the grinding sound could be heard inside and outside the vehicle. the cause of the failure was not yet determined. the manufacturer and local dealer were notified of the failure, but no assistance was offered. the contact was informed that the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was 134,000.

The contact owns a 2011 ford fusion. the contact stated that while driving at approximately 15 mph, the steering wheel became firm. the vehicle was steered to the side of the roadway. the vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 135,759.

I bought a used 2011 ford fusion 1 year ago with 91,000 miles on it. when i took it for a test drive, the brakes were fine. after i bought it and drove it for a few days, i noticed that when i was in stop and go traffic, the brakes weren't engaging as soon - and the brake pedal would have to be pressed much further down towards the floor before engaging. it only happened once in a while, but as the year went on, it was happening more and more often to the point that we are afraid to drive it. we brought it in to our mechanic who is very knowledgeable. he said that the issue is with the hydraulic control unit (abs part), and he said that it looks to be like the exact issue covered in the current recall for 2006-2010 models. the mechanic has had it in his shop for two months as we wait for the parts to become available as they are on a national back order. the fact that these parts are on a national back order with lots of people waiting in line to purchase them tells me that my car is not the only one out there having this problem. i have researched on several forums online and am seeing multiple people reporting the same problem on their 2011 fusions. this is an extremely scary situation because the brakes can just go out on you completely without any warning at all, working fine one minute and then completely gone the next. i refuse to put my life in danger to continue driving this car due to the safety concern, and am not sure how to handle this financially since i am making payments on a car that i can't drive and also paying for insurance for it to be sitting in the shop. i am hopeful that the nhtsa will investigate this complaint, as i am certain my situation is not unique.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the power steering was inoperable. the "steering advance trac" warning light was illuminated. the contact stated she was able to safely drive the vehicle to the residence of a relative. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure. the failure mileage was unknown.

The contact owns a 2011 ford fusion. the contact stated that the fuel tank was cracked and leaking. there were no warning lights illuminated. the vehicle was taken to the local dealer but was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 15v793000 (fuel system, gasoline). the manufacturer was not contacted. the failure mileage was approximately 130,000.

The contact owns a 2011 ford fusion. the contact stated while starting the vehicle, the message "power steering failure" was displayed, and the vehicle lost power steering functionality. the vehicle was towed to an independent mechanic, where it was diagnosed that the power steering control module (pscm) had experienced an internal failure, and the steering rack assembly needed to be replaced. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the dealer was not notified of the failure. the manufacturer was notified of the failure and informed the contact that the vin was not included in the recall. the manufacturer referred the contact to the nhtsa hotline for assistance. the vehicle was not repaired. the failure mileage was approximately 86,000.

Power steering assist failure/epas failure

I got a electrical power steering failure notification, which made my steering wheel very hard to turn. i’m glad i was going straight and not turning at that moment because i believe i would’ve crashed.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the vehicle was shaking. the contact stated that when the vehicle came to a complete stop, the vehicle lost motive power. the vehicle was towed to independent mechanic. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not made aware of the failure. the failure mileage was approximately 146,000.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, she became aware that the eps was not functioning as needed. after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. the eps warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 15v340000 (steering), but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was unknown.

The contact owns a 2011 ford fusion. the contact stated that while reversing at an undisclosed speed, the vehicle experienced unintended high-speed acceleration and struck a parked vehicle. the brake pedal was depressed but failed to stop the vehicle immediately. the vehicle then crashed into a residence. the air bags did not deploy. the contact suffered injuries to her face, back of the head, and neck; however, medical attention was not received. a police report was filed. the vehicle was towed to the body shop but was not yet deemed totaled by the insurance company. the contact stated that the vehicle had been taken to the dealer twice before the crash; however, the cause of failure was not found and the vehicle was not repaired. the manufacturer was made aware of the failure, and a case was opened. the manufacturer advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 90,000.  

- the power steering does not work. - the car is very difficult to steer especially at slower speeds, which increases the risk of an accident. - the car has been taken in for service and verified by the dealership "walt sweeney ford" in cincinnati, ohio - the warning light in the vehicle says "power steering assist fault" - i think this should be covered under "safety recall - 15s18 - the car was manufactured in - hermosillo - which is one of the assembly plants mentioned in the recall and during the time mentioned in the recall - - the manufacturer says it is not covered - the contact stated that the csp 15n01 is applicable to their vehicle according to the carfax despite the dealership not honoring that.

Started the car and a "power steering assist fault" immediately appeared on the dash, making the steering impossible to use at a stop or low speed. i believe this could be part of nhtsa campaign 15v340000, but it doesn't come up on my vin. on the ford website my vin shows it as campaign 15n01, described as "epas steering efforts".

The contact owns a 2011 ford fusion. the contact stated that while the vehicle was started, the steering wheel seized. the vehicle was towed to a dealer to be diagnosed. the contact was informed that the power steering control module and rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 151,000.

I was driving my vehicle (ford fusion 2011) home and while on a busy street, my vehicle began to shake and displayed the following warning on my dashboard - service power steering. i luckily made it home without incident. i haven't driven it since. -my safety was in jeopardy as well as others on the road. -the vehicle has not been inspected by ford, or any others. as it would need to be towed. -the warning came on as the problem began. -i've reached out to a few ford dealerships in the dallas metro, whom have confirmed it has a recall - however are demanding i pay for repairs, which to my knowledge is illegal if it is a recall.

The contact owns a 2011 ford fusion. the contact stated that after the vehicle had been parked for a while, the vehicle was restarted but the steering wheel failed to respond as needed. the vehicle was no longer operable and was towed to the residence. the vehicle had not been diagnosed or repaired. the manufacturer was made aware of the failure and confirmed that the vin was not under recall. the contact was referred to the nhtsa hotline. the approximate failure mileage was 188,279.

Through due diligence it was found this complaint is related to nhsta campaign # 15v340000 “failure of electric power steering assist”. the "power steering assist fault" messaged appeared while the owner being [xxx] lost control of the vehicle. thankfully she works close to home and was able to get the car to her driveway with help. a dealership diagnosis was hard steering/lack of assist. and needing rack replacement and alignment. we found that this defect was determined to exist and recall 15s18 was 'performed'. this was only a software update, and hasn't to this day been remedied.. the gear replacement was never done. only a software update was done back in aug 26, 2019 apparently. the dealership and manufacturer has been contacted and have denied any actual remedy. according to federal law the manufacturer of the vehicle shall remedy the defect in any of the following ways. a. by repairing the vehicle; b. by replacing the vehicle with an identical or reasonably equivalent vehicle; or c. by refunding the purchase price, less a reasonable allowance for depreciation. a software update was not a repair. we have the repair estimate which is directly relating to this defect that was foreseen which we didn't get notification of until oct 17, 2023 and this defect is related to the existing recall afore mentioned. this safety defect has caused a substantial and total loss of the use of the car and is unsafe to drive in possession of the dealership. we seek equity, "equity will not suffer a wrong to be without a remedy" [xxx] just wants the use of her car (well cared for and only 104k miles) and have the trust with ford motor company to be restored. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2011 ford fusion. the contact stated that on five separate occasions while driving at various speeds, the vehicle began shaking uncontrollably. the contact steered to the side of the road and observed the front passenger’s side lug nuts had snapped. the vehicle was taken to a tire repair facility where it was determined that the post, rim, and tire needed to be replaced. the vehicle was repaired, but the failure persisted. the manufacturer was notified of the failure. the failure mileage was unknown.

The power steering frequently stops working while driving the car, making the car very difficult to steer. this definitely puts the driver and others on the road at risk since it is unpredictable when the electric power steering will stop working and making emergency steering maneuvers is impossible when this condition occurs. the vehicle displays the message "power steering assist fault" when this condition occurs. the vehicle or component has not been inspected by the manufacturer or anyone else.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the power steering was inoperable, and the vehicle was difficult to steer. the contact stated that the vehicle was serviced under an unknown recall repair a year prior and the power steering module was reprogrammed. the contact stated that the failure began after the recall repair was completed. the vehicle was taken back to the dealer and diagnosed with a failed steering rack. the contact was informed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact that the repair was not covered under the recall due to the mileage on the vehicle. the failure mileage was approximately 162,000.

While drive i experienced a complete power steering failure. the steering wheel barely moved while traveling around 40mph surrounding by traffic. the steering wheel basically locked with little to no movement. i immediately put on my hazard lights and pulled to the far right lane where i hit a curb. i heard a chime noise and i looked on the dashboard where it displayed power steering assist fault. this same warning message has popped up over the years from time to time when initially starting the vehicle but never while driving. there is a recall on for this issue from ford # (15s18) for the same year, make and model but just not my exact vehicle ford had told me. while having my vehicle serviced over the years from ford i've informed them since 2015. while having an airbag recall fixed by ford a few years back i informed them about the issue once again and was told i'd have to wait for a recall and not to worry about it. i've never been more afraid in my life of being in a car accident. upon calling ford today i was told they know about the problem and i'd have to wait to see if i receive a recall for my vehicle that's unsafe to operate and that i could've been seriously injured in or worse.

The power steering in my car stopped working and i received a power steering assist fault error on my dashboard. i only have 60,000 miles on my car. i took it to a local ford dealer, who advised the steering rack needs to be replaced, which would cost $2,400.00 to fix. i googled the problem and found recall# 15s18 for the same make and model, but my vin# was not included. i called ford about it and they said that recall has been closed out in august 2015 and the issue is not covered under another recall. why did the recall only cover certain 2011 ford fusions and not all of them? i see other people have filed complaints regarding the same issues, as their car was not covered under the recall either.

The contact owns a 2011 ford fusion. the contact stated while driving 60 mph, the vehicle lost power steering functionality. the contact was able to veer to the side of the roadway. the contact was able to drive to the residence by using physical strength to steer the vehicle. the contact stated that upon arriving to the residence, the contact turned off and restarted the vehicle, but the failure persisted. the vehicle was taken to an independent mechanic, where the failure was related to nhtsa campaign number: 15v340000 (steering). the dealer was notified of the failure and informed the contact that the vehicle was out of warranty. the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 118,000.

Power steering turned off while driving, showing error code u3000 after scanning

My power steering has gone out, making it very unsafe to drive. it’s a workout to turn the car and i do not feel safe driving it.

I had started the car as usual and the dashboard had thrown an error saying power steering assist fault. the steering wheel was very difficult to move and trying to drive was very dangerous. ford is refusing to cover this service even though the vehicles at 118k miles under the 150,000 mile mark. this is very frustrating as i have researched this is an extremely common problem for ford fusions made from this assembly plant under extended warranty 15n01 recall 15s18

As i drive the power steering is locking up and my steering assist vault keeps coming on. i have taken my vehicle to clinton , indiana ford dealer & currently taking it back 11/28 for the same issue. please help. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

On november 28, 2023, i was driving about 30 mph when my power steering completely went out. two warnings popped up stating “service power steering now” and “service advancetrac”. the two icons with what looks like tires sliding / tcs indicator are also present. i did nothing out of the ordinary and typical driving. i wasn’t on icy roads or speeding. i didn’t hit my brakes in any manner that would trigger a mishap with sliding. but this is scary to have happened and now because it’s winter in idaho, it will be absolutely unsafe for me to operate this vehicle. this needs to be taken care of.

The brake pedal on my 2011 fusion compressed to the floor just barely stopping the vehicle. this happened suddenly without warning. this puts me, other drivers, and pedestrians at risk. this braking issue was confirmed by my mechanic. my mechanic said that the issue is with the hydraulic control unit (abs part), and he said that it looks to be like the exact issue covered in the current recall for 2006-2010 fusion models. he also replaced the brake master cylinder as part of the problem although the brake pedal is still very soft. the local ford dealership confirmed the issue but says the abs part is on back order thru early 2024.

I experienced power steering failure while driving nearly causing me to have a major accident. this failure is due to a power steering module failure. ford had a safety recall for this (14s06), link below. there was no warning. i had a mechanic inspect and confirm the problem. the car is nearly un-drivable. i tried calling a ford dealership (tasca ford, berlin ct) they told me the recall expired. i called ford, they told me the same thing. however, ford's recall support page clearly states "safety, compliance, and emissions recalls do not expire. affected vehicles remain eligible until the repair is completed." link below. i'm at loss. it's a very expensive repair that ford should cover. please help. [xxx] [xxx] . thanks, [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I was driving on the highway and my power steering suddenly went out on me in the middle of traffic. my 2011 ford fusion se had a "power steering assist fault" on my dash and it stopped working, it only had 117k miles on it. i then took it to the dealership to get it diagnosed and they said it was the rack and pinion that needed to be replaced. they told me that its a known problem, and for this generation of fusion there was an extended warranty for this problem, but only 10 year/150k miles, whichever comes first and my car(12 years old) is now too old to get it replaced at no charge. said that ford around 2011 was introducing electric power steering for the first time. the ford dealership then wanted me to pay out something like $2300 to have them replace the parts needed. this was so incredibly dangerous to have this suddenly happen, i almost wrecked trying to get off the highway during rush hour. i have no clue why ford would make a car and not make it a mandatory recall to replace parts for the electronic steering. after googling my issue, i found many others having this same problem and getting screwed over by ford. please don't keep letting them get away with this. i just want to feel safe on the road in my car.

Abs pump failed resulting in very little brakes which almost caused a accident with my wife and daughter in the car. with no warning lights on and no indication of brake failure until they tried to avoid a car/ group of deer accident. car had 25% brakes. they cautiously got the car home. upon inspection no leaks or anything wrong with brake system. after doing research on the problem car is experiencing, i found that previous models of the fusion had been recalled for the same problem. 2011 and 2012 were still having problems with them, but no recall, even tho many owners had the same problem. $850 plus tax for just the part and no labor. i put a new abs pump in and corrected the problem. ford should recall this as brakes are very important safety issue. this could kill or injure people as there is no warning at all to the failure.

While driving on a major highway during rush hour, at the posted speed limit (65mph) , without any warning the vehicle completely lost any and all braking capability without any prior warning or indication of an issue later on after managing to avoid any type of accident or collision with anything around. i turned the car off, when turning the car back on then and only then i received a dashboard full of lights most important being “service advancetrac” and (!) brake, “check break system”. by reading many other forums with the same car and the exact issues and notifications it says that there is a glitch in the abs module with communicates with the hydraulic control unit which caused complete and catastrophic brake failure. which could have resulted in a major accident, risking my life, the occupants of my vehicle, and any other vehicle around. lucky i was able to maneuver my way off to the side of the highway, and slowly make my vehicle come to a stop, then putting it in park, which would be the only way to stop the vehicle from moving or rolling back or forward. i believe this is a very serious issue that must be addressed. the car is now being diagnosed at a ford dealer at a cost of $200 and probably a repair cost of over $2600 according to others. i’am still waiting after spending $1000 on a car rental to make it to work so i would not risk my job. this is all more money then i even make, these companies need to be held accountable for putting the lives of me and my family and all the other people and families on the road that day. thank god this did not end differently. the website is not allowing me to upload any photos of the light that appeared on the dashboard only after the incident occurred! i would have liked for people to see incase they experience this same issue

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the vehicle lost the electric power steering assist functionality. the vehicle was restarted but the failure persisted. the contact stated that the traction control system warning light was illuminated. the vehicle was taken to the dealer and the contact was informed that the electric power steering assist needed to be replaced. the contact referenced the nhtsa campaign number: 15v340000 (steering) to the dealer and the manufacturer and was informed that due to the mileage on the vehicle, the repair was not covered and would be an out-of-pocket expense. the approximate failure mileage was 158,000.

I bought the car in 03/2019. i was not informed about this recall. we had the epsa go out last week, called the ford dealership, made an appointment. drove the car without power steering to the dealership, they looked at it and told us $2,200.00. i said there is a recall, the man said i am at 158,000 and that is over the allotted 150,000 miles. i was not informed about this recall, therefore i could not know to go get this fixed. i called ford customer service and she said they cannot help. this is a safety concern and i do not know how this is even legal. i am filing a formal complaint.

The electronic power steering assist module malfunctioned resulting in loss of steering control. the unit began smoking and was stopped immediately, fortunately in the driveway so there was no risk to anyone while the car was travelling on a roadway. the vehicle (2011 ford fusion) is currently not driveable since as soon as the battery is reconnected it heats up and the unit starts smoking again. there is no way to steer the vehicle as a result. there was an online article indicating that this year and model may have been subject to a recall due to the steering defect, but searching the nhtsa database did not reveal this particular issue being addressed. the vehicle has not yet been inspected as it needs to be towed to either the dealer or auto repair shop depending on whether ford will assist in the repair.

While driving at low rate of speed, i lost all steering and check power steering now light came on. i slowly took back roads and drove it home.

While driving my car the steering went out causing a huge safety issue and making my car un drivable. has a csp 15n01 through ford motor company which has a limitation of 10 years or 150,000 miles whichever comes first that went out in 2015 causing owners of 2011-2013 to be forced to pay for the cost related to the repair in excess of $2,000 plus. this defect is ford caused and should be reopened to the owners of these older vehicles before someone gets seriously injured or results in death by loss of steering. control. being a mother of 3 with very limited income and this being my only mode of transportation, i am at a loss and will be unable to get this repaired or another vehicle resulting in the loss of my job and my children being unable to get to and from school. this recall should be reopened and this defect repaired.

The abs brake module had an internal failure, per the lucas ford dealership in burlington new jersey. the part i believe is available upon request. - the way my safety / the safety of others was put at risk was that my abs brake system had an internal failure. no car dash indicator lights came up, however my brake peddle became spongy and created a delayed brake time response due to the fact the brake would not engage until nearly fully depressed or engaged into the floor. - once i noticed the brake issue and this brake concern did not go away i then contacted and brought my car to the lucas ford dealership in burlington nj, in which this dealership confirmed my brake issue and told me there was an internal failure in the abs brake module. - the component has inspected by the lucas ford dealership, who repaired the issue on 1-7-24 - no warning lamps, messages were emitted concerning this brake failure. the only reason i knew about this issue is due to the fact my brake peddle started to feel like a sponge when engaging the brake peddle to stop the car. - i have documentation of the repair done by lucas ford dealership. - i appreciate the work the nhtsa does to keep u.s citizens safe, which is why i am reaching out to explain the issue i had regarding my brake system to keep others out of harms way. after doing some research online, this issue regarding the abs module failure in this particular car model seems to be an issue other u.s citizens are having. to note, this particular repair costs almost 2,000 dollars. at the time of this this submission was written, the repair report was not in hand, the repair report can be submitted upon request if further review is needed.

Power steering assist fault in a 2011 ford fusion not being treated due to it previously being reprogrammed to satisfy the recall 15s18 but they never replaced the steering gear which is now failing. the csp 15n01 is now expired on my car and the dealership and ford corporate refuse to treat it despite the negligence of the original technician who never correctly fixed it in the first place. this is an extremely dangerous issue as power steering may randomly shut off and make it nearly impossible to steer safely. the steering gear replacement was confirmed by an auto repair store.

On 12/28/2023, my power steering went out on my fusion. it gave a message in the message center “power steering assist fault”, and after software diagnosis, the steering rack has been confirmed to be faulty. the vehicle has been a nightmare to drive, requiring up to 14 rotations of the steering wheel to rotate sufficiently, causing minor but repeated injuries to my neck, hands, wrists, and arms. on 1/10/2024, a supervisor called me and again denied an extension of the repair program to replace the faulty rack, putting my income and safety at risk.

Within one week, my power steering fault came on twice, luckily driving at 5-10mph. but still scary at 10mph. scary to imagine any faster. it locks up randomly out of no where in the neighborhood. nothing touched before hand, no indication it was going to lock up, no warning. it locks up and cannot move the wheel so i have put it in park and turned off engine and restart it to move the steering wheel again. on the dash it will say ‘power steering fault’. this is my vehicle i rely on for work and commute for myself and my child. no other vehicle possible for backup. this is dangerous and will not risk driving the vehicle, and at dead end with work and transportation on a busy schedule. i was lucky it did not happen in an intersection or crowded street or freeway and more lucky that my child was with me on one of the two times it happened driving 5mph and not 10mph. cannot imagine it happen with other vehicles around.

Car was working great and is serviced regularly. brake system completely went out- throwing tons of codes. there was a recall for the same issue on models 2010 and earlier but not on the 2011 or later! many people have had the same issue (brakes going out while driving, abs module/pump failure, etc.). the parts to fix it are also currently discontinued!! i have no idea what to do because nobody is helping.

Upon starting the car and putting the car into motion, the steering locks and "power steering assist fault" appears on the dashboard notices. to be able to steer the car i have to turn the car off and back on. the steering wheel cannot be turned when this fault happens. yes the problem has been confirmed by a dealer. the warning message "power steering assist fault" appears on the dashboard.

The power steering went out in my vehicle after it being well in the negative temps as i live in north dakota. after doing some research online it seems to be a common issue with my vehicle. i am glad it happened not while i was in motion, as losing power steering on the highway would not have been good. what component or system failed or malfunctioned, and is it available for inspection upon request? power steering assist fault. it has been looked at by an independent car shop and the ford dealership where i live. how was your safety or the safety of others put at risk? power steering going out. while i was not in motion at the time of the failure, if i had been the safety of everyone around me and my own life would have been put at risk. has the problem been reproduced or confirmed by a dealer or independent service center? yes has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? yes ford has it at their dealership right now. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? it happened to me once before when it was really cold, but turned back on. now i have a $2,500 bill on my hands, as the whole steering rack needs to be replaced.

The contact owns a 2011 ford fusion. the contact stated while starting the vehicle, the message "power steering assist fault" was displayed, and the steering wheel was locked. the contact read information online on how to reset the vehicle and was able to reset the vehicle the following day. the contact drove to the residence. the dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 105,000.

The contact owns a 2011 ford fusion. the contact stated while driving at various speeds, the power steering assist failed to operate as needed with the "service power steering now" and "service power assist fault" messages displayed. the contact stated that excessive force was needed to steer the vehicle due to the failure. the vehicle was taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. the contact stated that the computer was reset; however, the failure returned soon after the reset. upon investigation, the contact discovered and linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was not notified of the failure. the failure mileage was approximately 168,000.

While driving power steering lost. instant loss of control of vehicle. brought to dealer scanned for diagnostic code u2011 present. the dealer applied to have my steering rack replaced under campaign 15n01. ford denied. i called for customer service and although they are aware of the issue it is not a recall so they are not required to replace it or offer any good will. the campaign is expired on my vehicle by 3 years. this should be a safety recall for which there is no expiration date. it is up to the nhtsa to enact this potentially deadly situation. ford has acknowledged this defect for which i have already experienced loss of power steering but is hiding behind a date on an expired campaign verses a safety recall. what needs to happen for this to be a recall which would require ford to address their faulty part?? please contact me immediately to discuss.

The contact's son owns a 2011 ford fusion. the contact stated that while driving at various speeds on several occasions, the brake pedal was depressed and remained on the floorboard. the vehicle was towed to a dealer where it was diagnosed that the brake master cylinder and brake system needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the failure mileage was 81,400.

The power steering went out on my son while driving and he could have gotten in an accident! at 61k miles and the part on this car was made 10 days before the recall. i believe this vin should have been included in the steering gear assembly recall! now i’m stuck with a 2k repair! for a faulty steering gear assembly! and ford motor won’t budge- spouting the 60k warranty. this part should not fail at 61k- it’s a known issue! many engineers at ford have told me it’s highly likely the part in my car could have been in the same manufacturing lot as the ones recalled.

Loss steering not able to drive.

The contact owns a 2011 ford fusion. the contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. the contact also stated that the air bag warning light was illuminated, and the message "check the connection of the fuel inlet port" was displayed. additionally, the contact stated that while driving 30-35 mph, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. there was no warning light illuminated. the dealer was not notified of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that the vin was only included in nhtsa campaign number: 21v158000 (air bags). additionally, the manufacturer informed the contact the recall of nhtsa campaign number: 15v340000 (steering) was previously performed on the vehicle. the failure mileage was approximately 153,000.

The contact owns a 2011 ford fusion. the contact stated that on several occasions while driving at various speeds, the steering wheel seized. the air bag warning light was illuminated. the vehicle was restarted, and the steering wheel unlocked. the vehicle was taken to an independent mechanic however, the failure was not able to be duplicated. the manufacturer was notified of the failure. the failure mileage was 150,000.

The contact owns a 2011 ford fusion. the contact stated that while the vehicle was being refueled, the contact heard an abnormal sound. the vehicle was started, and the check engine warning light illuminated. additionally, the vehicle began shaking. the contact observed an abnormally strong gasoline odor. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 125,000.

The contact owns a 2011 ford fusion. the contact stated that upon start, the warning message "power assist failure" was displayed, and the steering wheel became inoperable. the vehicle was restarted and the vehicle resumed to normal function. the vehicle was taken to the dealer where the failure could not be duplicated, diagnosed, or repaired. the failure recurred when the contact's spouse was driving at unknown speeds, the warning message "power assist failure" was displayed, and the steering wheel became inoperable. the vehicle was maneuvered back to the contact's residence. the vehicle was taken to the dealer where the failure was not duplicated, diagnosed, or repaired. the failure recurred and the contact turned the vehicle off and then turned it on, for the steering wheel to become operable. the vehicle was not repaired. the contact was notified of the customer satisfaction programs 15n01 for epas steering efforts, and 13n03 for electronic throttle body extended coverage when speaking to the manufacturer. the dealer stated that the vehicle had surpassed the mileage and the 10 years that the program allowed for the repair. the manufacturer was notified about the failure and a case was opened. the failure mileage was approximately 160,000.

Since i have had this vehicle i have had power steering faults every other week sometimes multiple times a week sometimes they take a couple week break, but the power steering cuts out and i get a power steering assist fault or service advancetrac fault on the display and it cuts out the power steering. if i pull over and shut it off and turn it back on it will go away and i can continue with power steering again. sometimes it does this before i get going and sometimes it does this while i’m driving and the only solution is turning the ignition off and then waiting a bit and starting it again. sometimes i have to do it 3-4 times but it will eventually behave normally again. however today, luckily while still at home, the service advancetrac will not go away and power steering is completely gone. only after the complete failure have i now read about ford extending warranties to 10 years 150,000 miles which i am just out of time, i’m well under 150,000 miles. no service center has reproduced it as it was such an intermittent issue i couldn’t just leave my vehicle there for weeks.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. the contact took the vehicle to the dealer where it was diagnosed with power steering failure. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was approximately 93,000.

The contact owns a 2011 ford fusion. the contact stated while driving approximately 35 mph, the vehicle hesitated while accelerating. additionally, while driving at an undisclosed speed, the steering wheel momentarily turned 90 degrees to the left, but the vehicle continued to drive in a straight line. the vehicle was later taken to the local service center, but no failure was found. the contact stated that later while driving at an undisclosed speed, the front driver’s side plastic mud flap had separated from the vehicle. the vehicle was not repaired. the local dealer and manufacturer were not contacted. the failure mileage was 155,000.

The contact owns a 2011 ford fusion. the contact stated while driving at undisclosed speeds, the brake pedal was depressed and went to the floorboard. the contact pumped the brake pedal and coasted to the residence. there were no warning lights illuminated. the vehicle was towed to the local dealer, but it was not diagnosed or repaired. the contact stated that the failure was related to nhtsa campaign number: 19v904000 (service brakes, hydraulic). the manufacturer was contacted and opened a case. the failure mileage was approximately 102,000.

The contact owns a 2011 ford fusion. the contact stated that while stopped at a stop sign, the steering wheel became firm. the contact stated that the steering wheel warning light was illuminated, and the steering wheel remained firm. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 170,000.

The contact owns a 2011 ford fusion. the contact stated that while attempting to exit the vehicle, the contact became aware that the door handle had become detached. the vehicle was taken to an independent mechanic, who determined that the door handle became detached because it was made of plastic. the vehicle was repaired, but the failure reoccurred. the manufacturer was not notified of the failure. the failure mileage was unknown.

The power steering failed and makes very hard to try to turn it is available for inspection. my safety and safety of others was put at risk because it so hard to turn steering wheel yes it has be confirmed by the dealer it was inspected by ford dealer there were no warning lamps or messages prior to the failure they first appeared when the incident occurred

The brake abs module fails intermittently on 2010-2012 model year ford fusion hybrid vehicles. it has failed multiple times on mine and i have only owned the vehicle for 2 months. the vehicle is available for inspection. when the module fails, the vehicle switches from electronic to manual braking; however, there are times when the brakes will not engage with the pedal at full travel, touching the floor board of the car. when this happens, the car does not stop and has almost resulted in accidents in the past and around april 2024, most recently for me. the only reason a crash did not occur is the light i was stopping for changed green and the car in front of me began moving. i was traveling approximately 25 mph when i began to press the brake pedal. i pumped the pedal 3 times but was still traveling around 15 mph when the light turned green. i had the car inspected by a mechanic because of this issue and found out the entire abs module and brake pump housing is defective; the plastic pieces from the module that connect to the pump can fracture due to brake pressure. the module is also vin/vehicle specific and replacement parts are extremely hard to find. symptoms leading to this issue are the parking brake lights-one on the instrument cluster and one on the information screen, and the check brake system message illuminate. there is also a clicking noise and vibration from the brake pedal, which i was told is the electronic assistance lever moving away from the pedal. there are multiple people talking about this in online forums and seems to be a well documented fault, even into 2024.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the power steering assist warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering) but the vin was not included. the manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 61,000.

The contact owns a 2011 ford fusion. the contact stated that when her son started the vehicle and attempted to turn the steering wheel, the steering wheel had seized. the steering motor sensor warning light was illuminated. the contact researched the failure online and related the failure to nhtsa campaign number: 15v340000 (steering). the dealer confirmed that the vehicle was not included in the recall. the vehicle was not taken to the dealer or an independent mechanic and was not diagnosed or repaired. the manufacturer was made aware of the failure and confirmed that the vehicle was not included in the recall. the failure mileage was approximately 135,000. the contact stated the vehicle is at the dealer and meets the criteria for the safety recall 15s18.

The contact owns a 2011 ford fusion. the contact stated while driving at approximately 4 mph and making a left turn, the steering wheel became very difficult to turn. the contact stated the power steering warning light was illuminated after the power steering failed. the contact was able to turn into a parking lot and turned the vehicle off and on and the power steering functionality resumed. the contact stated that after driving for several more miles the power steering failure reoccurred. the contact turned off and restarted the vehicle and was able to drive the vehicle back to the residence. the contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the power steering gear and sensor needed to be replaced. the vehicle was not repaired. the manufacturer was not informed of the failure. the contact researched online and related the failure to customer satisfaction program number: 15n01 epas steering efforts (steering). the failure mileage was approximately 130,000.

The "power steering assist fault" light came on when the car was started and the steering wheel was very heavy and hard to move. simultaneously, the "service advancetrac" light also came on. the vehicle was later scanned and an internal component failure code "u-3000:04-68" was identified for the power steering motor. this is an internal system failure. the safety risk was to the driver along with other drivers on the road due to the vehicle being harder to control. the failure happened during a 600 mile drive and the vehicle was driven home carefully as no other arrangements could be made. driver sustained wrist injury and pain at the carpals from increased effort needed to manually steer vehicle. the "power steering assist fault" had previously appeared for a couple seconds upon vehicle start up but had not previously disabled the power steering. it had been originally reprogrammed with the recall in 2016 but the recall re-programming proved ineffective.

When applying the brakes, they go almost all the way to the floor without warning. this just started happening this year so i had the master cylinder replaced by a certified mechanic and it still occurs intermittently. they will work fine for months at a time and then do exactly the same thing where they go almost all the way to the floor. it can happen when driving or at a stop. when it happens when driving at high speeds it is scary as i don’t feel i am going to stop. i am thinking of trading in the car because i don’t feel safe and feel that i am putting myself and others in danger.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the steering assist warning light was illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering), but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 129,000. the vin was not available.

Power steering stopped abruptly on busy road in town. shows message service power steering now. only code at parts store was for angle sensor.

The contact owns a 2011 ford fusion. the contact stated while driving at undisclosed speeds, the steering wheel became stiff, causing the vehicle to be very difficult to maneuver the vehicle. the check engine warning light was illuminated. the vehicle was taken to a local dealer where it was diagnosed with a failure in the power train. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure and the contact was referred to the nhtsa hotline. the failure mileage was approximately 166,000.

This is in regard to programs 15s18/14s06 and 15n01 for power steering failures. ford was addressing the recall by reprogramming the module instead of repairing the failing part. customers (such as myself) who addressed the recall via this method were left bearing the cost of repairs when the part failed. customers who did not address the recall by having the module reprogrammed are getting their steering gears replaced by ford at no cost. i've had multiple ford dealerships tell me that they don't feel it's right, but they are handcuffed by what ford is instructing them to do in these situations. my vehicle has now been inspected and diagnosed by a ford dealership, and i've paid to have the steering gear replaced. this is a very expensive repair. the dealership quoted $3200. my request is for the nhtsa to reassess this situation and recommend that ford do the right thing and make sure to replace the steering gear or extend coverage for those owners who no longer have 15s18 open (those who have addressed the recall via reprogramming of the module).

Power steering assitt fault. communication code u3000 for internal module failure for power steering. had to replace power steering rack. not sure why this is covered on some ford fusion's 2011 and 2012. it was covered on my 2012 fusion vin [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

In june 2023 i experienced sudden steering failure with my fusion. upon checking parts costs at my local dealer (north star ford) i was advised that there may be an extended recall. i checked with the service department who reportedly checked with ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. i had to have the vehicle towed to north start and they verified the proper codes. when they sent the claim to ford it was denied. north star was un-able to get an explanation as to why they were told it was covered or why it was denied. i was given a ford customer service #. i had to have the vehicle towed again. upon calling case #cas44009218 was assigned but was given no assistance. to date i haven't heard from either north star or ford. i have owned the fusion since 2012 and have never received a recall notice. i would like to know what year or at what milleage this condition stopped being a dangerous hazzard.

The contact owns a 2011 ford fusion. the contact stated while changing the driver's side front tire, three of the wheel studs fractured. the contact had not taken the vehicle to a local dealer. the vehicle was not diagnosed and was not repaired. the manufacturer was informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 11v574000 (wheels). the failure mileage was approximately 140,000.

Electronic steering control module no longer functions. ford refuses to fix this issue due to this vehicle not being part of the recall that was put out for this. my car is essentially totaled. i cannot afford to buy another vehicle or fix this issue, so now i have to drive with no power steering.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. the traction control warning light was illuminated. the vehicle was taken to auto zone, where it was determined that the failure was related to the electric power steering assist. the dealer was not notified of the failure. the vehicle was not diagnosed or repaired. the contact related the failure to nhtsa campaign number: 15v340000 (steering); however, the vin was not included. the manufacturer was notified of the failure and informed the contact that they could not assist because an unknown service campaign had expired. the failure mileage was approximately 147,000.

My car now says power steering assist fault and is impossible to turn the wheels on.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the power steering failed to function as intended. the contact stated that the steering wheel was difficult to maneuver. additionally, the contact stated that an unknown warning light was illuminated. the vehicle was taken to the dealer where it was diagnosed with power steering assembly failure. the contact was informed that the power steering assembly needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact was advised to contact the nhtsa hotline to report the failure. the failure mileage was approximately 184,000.

The contact’s mother-in-law owns a 2011 ford fusion. the contact stated that the power steering function was inoperable while starting the vehicle. the vehicle owner had to restart the vehicle several times for the power steering function to operate as designed. the contact stated that the vehicle owner had possibly received notification of nhtsa campaign number: 15v340000 (steering), and the vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. the contact was informed that there were no dtc codes retrieved, and the recall repair would not be performed. the contact stated that the failure recurred while driving at various speeds. the vehicle was taken back to the dealer and the contact was informed that due to the mileage on the vehicle, the vehicle could not be repaired under the possible recall. the contact was unaware of the repair that was needed to fix the vehicle. the manufacturer was made aware of the failure and opened a case. the failure mileage was 170,000.

Power steering suddenly went out on thursday 6-25-24. no warning, started ut up around 9 am and service light for "power steering now"came on and is no longer working. other fusions have had a recall for this same issue. i believe the 2011 should have a recall for the power steering. this is a serious safety hazard and with no issues leading up to the problem and no warning, is dangerous and costly.

The contact owns a 2011 ford fusion. the contact stated that the vehicle had failed to start. the vehicle was taken to several independent mechanics to be diagnosed. the contact stated that a mechanic replaced the starter; however, the failure persisted. the contact related the failure to an unknown recall. the dealer and the manufacturer were not notified of the failure. the failure mileage was approximately 145,000. the vin was not available.

#fmsca v. #gst . * death by hazmat 12/12/12. 07/07/07. 05.05.05. few other dates. *voip, *sirus , iq ems speaks only central asia languages. unknown war zone in conflict by indemnity policy in place via marriage certificate. emt heisted by satellite controls of vehicle and few other fuel funds fuels dba . heisted all of my usa insurance associate with land records retrieval orders.

The steering wheel becomes stiff and won’t move.. i can not turn it at all if i’m driving.. which can cause me to have an accident because i can’t even turn the wheel. also i called ford here in mississippi and they said my particular vin was not in the recall for power steering problems but it was in the years that were recalled. my teenager drives this car and that’s how we found out, she called me panicking and that could have ended very badly.

The contact owns a 2011 ford fusion. the contact stated that the front driver's side door locking and opening mechanisms malfunctioned, and the door could not be opened from inside the vehicle. the contact rolled down the window to access the exterior door handle to open the door. the vehicle was taken to the local dealer who replaced the locking mechanism, and the vehicle was repaired. the contact stated that the failure recently reoccurred. the manufacturer was notified of the failure, but no assistance was offered. the failure mileage was 100,000. the vin was not available.

As stated in a previous complaint vehicle has what one professional mechanic diagnosed as an "electrical fathom draw" which drains the battery. the issue with the vehicle started on july 1st which the timing seems ironic since it was the first day of the month. i have taken the vehicle to several qualified mechanics who could not diagnose what was draining the battery. purchased a new battery and still having the same issue. each time i had roadside assistance jumpstart the battery they stated it was not the altenator or the starter. no codes to perform a diagnostic like "check engine" light or other warning signs.

The steering wheel faulty. it is available for inspection this is a recall but my vehicles miles are 170000. it puts safety at risk because the steering wheel will stay still and will not move. no it hasn’t been confirmed but i contacted by phone. no it hasn’t been inspected by others but just took my car in for a service it first appeared 1 month ago saying steering wheel faulty

See attached document for complaint

The contact owns a 2011 ford fusion. the contact stated while driving approximately 40 mph, he observed that the "power steering fault" warning light had illuminated. the contact stated that when he attempted to turn the steering wheel to the left or the right, excessive force was needed to turn the steering wheel. the contact was unable to reset the power steering assist and had the vehicle towed to a dealer. the dealer diagnosed the vehicle and determined that the power steering assist had failed and needed to be replaced. the vehicle was not repaired. the contact had researched online and related the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer was informed of the failure. the failure mileage was approximately 96,000.

Ford refusing to service power steering recall: [xxx] ford site when i search for my vin: [xxx] text messages with ford: [xxx] videos of starting the car and driving it at ford: [xxx] [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2011 ford fusion. the contact stated while driving at slow speeds in a parking area, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. no warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering), but the vin was not included. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 165,000.

The contact owns a 2011 ford fusion. the contact stated while driving 20 mph, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. the eps warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering); the vin was included, but the vehicle had already been repaired under recall in 2015. the manufacturer was notified of the failure, and a case was opened. the failure mileage was unknown.

The contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v081000 (air bags); however, the part to do the recall repair was not yet available. the local dealer was contacted several times. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

The contact owns a 2011 ford fusion. the contact stated while operating the vehicle, there was a whining sound coming from the steering column while turning the steering wheel. the contact stated that the message "service power steering" was displayed, and the steering wheel suddenly could not be turned in either direction. the vehicle was towed to the local service center who was unable to determine the cause of the failure and vehicle was not repaired. the local dealer was notified of the failure. the manufacturer was not yet contacted. the failure mileage was 187,000.

The gas tank has developed a crack towards the top of the tank. this appears to be from the exact same issue that ford recalled because the "purge valve" can cause the pressure to change inside the gas tank. as the pressure increases and decreases, a crack can develop in the top of the tank, allowing fuel to leak. my vin was not included in the recall for some reason. even though it is the exact same model and i believe was even built at the same plant in mexico where the other impacted vehicles were made.

My car showed a warning saying "power steering assist fault" when attempting to back out a parking spot. steering wheell locked and would not turn. i turned engine off and restarted car, warning went away. warning came back a few day later as well as warning saying "service advancetrac." parked car did not drive. next day car showed a warning saying "service power steering." i contacted ford and was told that there is a recall on the power steering assistane (recall 15s18)but my car's vin isn't included in the recall.

What component or system failed or malfunctioned, and is it available for inspection upon request? the steering system of my ford started to fail, to be specific my steering wheel went hard and it was impossible to turn it. how was your safety or the safety of others put at risk? i was driving at around 50 miles per hour, and i was with one friend and all of the sudden my steering wheel stopped working and i had to pull over immediately since i was no longer able to drive it. has the problem been reproduced or confirmed by a dealer or independent service center? i have heard that these cars 2010-2012 fusions have this problem and they are a lot. has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no. were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? yes, when this occurred a message appeared saying first: "service power steering assist" after i parked and turn off the car it appeared a second message saying "service power steering now" and the steering wheel was rock solid, it didn't move anywhere. with those messages a message saying "service advancetrac" also appeared, and they were changing back and forth. i had to towed my vehicle to my house.

There was a recall that completed on back in 2015 15s18 i bought my second from a 3 party the orginal owner was an elderly person and had passed away at the time the recall class completed i had 23,242 miles i currently have 59,348 and bow the power steering gear and module have both failed just like the 15s18 previously said it would have done and we have only put 36,106

The contact owns a 2011 ford fusion. the contact stated while the vehicle was parked, the vehicle experienced a loss of power steering functionality. the vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to nhtsa campaign number: 15v340000(steering); however, the vin was not included. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 79,870.

The contact's mother owns a 2011 ford fusion. the contact stated that upon starting the vehicle, the steering wheel seized. the service power steering now message was displayed. there were no warning lights illuminated. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 181,481.

The contact owns a 2011 ford fusion. the contact stated that the air bag warning light was illuminated. the contact related the failure to nhtsa campaign number: 19v001000 (air bags). the contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. the contact was able to drive to the residence by using manual strength to steer the vehicle. additionally, the contact stated that while driving at various speeds, the transmission was slipping. the transmission warning light was illuminated. the contact also stated that the doors and the windows had failed to operate as needed. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 162,000.

I have a power steering assist fault that won't clear up and wanted to know if there was a recall regaring this issue

Son was driving the car home from soccer. red "service power steering" message illuminated as well as the two yellow tcs lights. steering became more difficult. upon restart of vehicle, steering is impossible.

Power steering assistance failure while driving. warning light appeared on dash as well stating “power assist failure” vehicle steering became unmanageable. was driving at 40 mph. has happened twice.

On multiple occasions after an abs brake event, the brake pedal will travel all the way to floor with very little braking power. in some instances, the brake pedal returns to normal after a short amount of time and repetitive pumping of the the brake pedal. in other instances, an extended period of time and aggressive pumping and stabbing of the brake pedal is required to regain full brake control. in every case, this condition has occurred immediately following an abs brake event. however, it does not occur after every abs brake event, making it very unpredictable. there have been no warning lamps, messages, symptoms, or other indication of a problem prior to each occurrence. this vehicle has been inspected by a ford dealer. the dealer was not able to reproduce the problem, but loss of brake pedal with little brake control continues to occur unpredictably. we use this vehicle for commuting to downtown minneapolis in heavy traffic and ice roads. despite cautious driving habits, this issue has created multiple close call collisions with other vehicle.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated, and the vehicle lost power steering functionality while his wife and minor children were inside the vehicle. the contact stated that the steering wheel was significantly difficult to turn. the contact was able to drive the vehicle to a safe location. the contact's family was provided alternative transportation. the vehicle was driven to the residence. the dealer was made aware of the failure and provided a diagnostic test fee. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure, but no assistance was provided. the failure mileage was approximately 120,000.

I recently purchased this car, on [xxx] i had an issue with a "power steering assist default" i noticed that there was an outstanding recall for this issue and took it to bill collins ford in louisville ky for the recall repair, i picked the vehicle up and the next day i had the same alert on the dash with no power assist steering, i called the service writer hunter at bill collins ford and was told that the steering gear was not covered and he would not be able to help me, i went by an additional dealer oxmore ford, also in louisville ky and spoke with the service manager on 12/13/2024 and was also told, no that they would not be able to honor and remedy the issue, the same day i call ford cooperate and spoke with a representative that gave me a case # [xxx], i explained to her that i had researched the and found a letter dated 05/17/2019 by director david j. johnson as an update to recall 15n01 now 15s18 states that the recall is updated to unlimited mileage and unlimited to date that the steering gear will be replaced regardless of mileage or warranty start date and that any prior denials should be repaired or refunded if repairs are already made. a copy of this letter is provided along with a copy of the invoice where my vehicle was presented for service related to the recall in question. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2011 ford fusion. the contact stated that upon starting the vehicle, the power steering became inoperable. the power steering failure warning light was illuminated. the service track error message was displayed. the contact stated that the failure was related to nhtsa campaign number: 15v340000 (steering). the vehicle was taken to the local dealer, who informed the contact there was no coverage for the repair. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was approximately 260,000.

The power steering failed on a 2011 ford fusion se. the recall supposedly ended after 150k miles and i’m 150 miles over and they refused to do it which is shady. never had a issue until i passed the certain mileage.

Was driving down a busy road with my [xxx] and [xxx] , when all of a sudden my steering wheel got super tight and the car shut down. a message stating "power steering assist fault" popped up on my dashboard. there was zero warning before it happened. i just bought this car 3 months ago from a facebook marketplace car dealer. when this incident happened 2 weeks ago, i googled 2011 ford fusion recalls and it says nhtsa recalled in 2015. when i'm not understanding is why a vin number makes a difference, when i'm having the problem on the type of year/model that was recalled. i have been informed about the customer satisfaction program, which expired years before i purchased the vehicle. again, why should that fall on me? thanks information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

See attached document for complaint.

The contact owned a 2011 ford fusion. the contact received notification of nhtsa campaign number: 21v158000 (air bags); prompting the contact to schedule the vehicle for repair. the vehicle was taken to the dealer, who refused to perform the recall repair, but the contact was unaware of the reason for the refusal. the vehicle was not repaired but remained at the dealer. the manufacturer was notified of the failure but provided no assistance. the contact was later informed that the vehicle was towed away and destroyed without his consent. the contact had not experienced a failure. the vin was not available.

The electric power steering system failed. this specific vin number was included in the previous recall, although ford corporate claims it was never a ‘recall’ and it was out of the ‘goodness’ of their hearts (a ‘customer satisfaction campaign’). the dealer out of new hampshire only ‘flashed’ the computer to ‘fix’ it. which never addressed anything. suddenly the car just starts spinning out of control all by itself. says ‘service advancetrac’ then ‘service powersteering assist’ then right after, within seconds, ‘service powersteering now’ a local dealership discovered the part was never replaced only ‘flashed’. the local dealer said the rack is gone and needs to be replaced & ford corporate claims ‘the vehicle is old’ so that means ford corporate does not want to fund the cost of it. the dealer said that ford corporate’s final answer is ‘if it was within the last 10 years of recall, we’d pay for it’ it is only slightly over the 10 year cut off. and millions of owners are still suffering. yet, ford motor company gets away with this. ill “keep my receipts” like their overseas call center representative tells me to do. like that will matter. the work is over $2,000 dollars.

The contact owns a 2011 ford fusion. the contact stated while attempting to accelerate from a stop, the steering wheel seized. the contact turned on the hazard lights and parked on the side of the road. there was no warning light illuminated. the vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the power steering was faulty and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 125,000.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel seized with the check engine warning light illuminated, and the advanced track failure message displayed. the contact stated that the steering wheel became difficult to turn. the vehicle was able to restart however, the failure recurred. the vehicle was towed to the dealer where it was diagnosed that the power steering control module had failed and needed to be replaced. the vehicle was not repaired. the dealer filed a claim for the contact and referred the contact to the manufacturer for further assistance. the manufacturer was made aware of the failure and the claim was denied. the contact was informed that the vin was previously associated with nhtsa campaign number: 15v340000 (steering). the approximate failure mileage was 148,000.

Power steering assist failure. attempted clearing code. did not work. can barely steer vehicle and while driving steering is very slow to respond. will certainly cause an accident in the future if any steering input is required to avoid or swerve.

The contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the service power steering warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering column. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 15v340000 (steering); but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 135,000.

Unknown

Power steering assist fault message showed on display and the electric power steering assist stopped working. oddly enough i found an article that low tire pressure may be common cause, i don't know how but since it was an easy attempt to fix, i tried. my tire pressure was at 16lbs psi. i inflated to 30 psi, hooked up scanner and cleared the dtc code c1277-20 on my scanner, shut off the car and restarted it. the power steering worked however, with each turn of the wheel to the right and left, there is a singular popping sound. the pop happens at the same steering wheel position while turning the wheels. the sound is coming more from under the hood and not the wheels. i will take to dealer to get estimate for repair

The contact owns a 2011 ford fusion. the contact stated while driving 40 mph, the brake pedal was depressed and went to the floorboard. there was no warning light and the vehicle failed to stop. the contact coasted the vehicle into a parking lot until the vehicle came to a stop. the vehicle was inspected by an on-sight independent mechanic who informed the contact that brake fluid was spewing from the vehicle. due to the failure, the vehicle was towed to an independent mechanic who diagnosed the vehicle with a defective abs module. the contact was later informed that the part needed to repair the vehicle was unavailable. the manufacturer was notified of the failure but offered no assistance. the contact was then referred to the nhtsa hotline to report the failure. the vehicle was not repaired. the failure mileage was 103,042.

The contact owns a 2011 ford fusion. the contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. no warning light was illuminated. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the manufacturer was made aware of the failure. the contact was advised to contact the nhtsa hotline to report the failure. in addition, the contact was informed that a previous undisclosed recall repair was performed on the vehicle in 2015 for the power steering module. the failure mileage was approximately 250,000.

Steering wheel froze while driving, luckily light traffic, was able to turn car off then on again to park it in lot. had it towed to ford. repair for power steering assist fault over $3000. i am a widow on ss disability, cannot begin to afford repair cost. i am very upset that this very issue was recalled on same model/year but not mine. i understand recalls are for specific vin numbers, but i could have been killed, this issue should never happen, and now i am without transportation and no funds to pay for a repair this expensive.

2airbagsrecall,epas-steering 15n01,nhtsarecall19v001000,.

The contact owns a 2011 ford fusion. the contact stated that while driving 15-20 mph, the steering wheel became inoperable. there were no warning lights illuminated. the contact stated that the failure was like nhtsa campaign number: 15v340000 (steering). the vehicle was taken to an independent mechanic who determined that the steering rack needed to be replaced. the vehicle was repaired, but the failure recurred. the local dealer was not contacted. the vehicle was not diagnosed or repaired. the manufacturer was contacted and confirmed that the vin was not included in the recall. the failure mileage was approximately 60,000. the vin was not available.

The contact owns a 2011 ford fusion. the contact stated that while the vehicle was parked, the steering wheel became difficult to turn. the contact shifted to neutral gear and was able to turn the steering wheel. the power steering warning light illuminated. on another occasion, the steering wheel became difficult to turn, and the contact moved the steering wheel around and was able to turn the steering wheel. on a separate occasion, the contact attempted to turn the steering wheel, and the steering wheel failed to respond. the vehicle was taken to an independent mechanic, and the independent mechanic informed the contact that it was a recall failure; however, the vehicle was not diagnosed. the local dealer was contacted, however, the vehicle was not diagnosed or repaired because the vin was not under recall. the dealer did not inform the contact of the active recall on the vin. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 160,600.

The power steering has sporadically failed twice within the past month while driving at low speed (once at a gas station, another while making a right turn at a stop sign). the incident with the stop sign almost caused a collision because i was unable to turn the steering wheel. i immediately turned on my hazard lights and drifted to a curb across the street. turning the vehicle off and back on restores power to the steering wheel. the steering wheel is near impossible to turn when the power fails. i took it to the ford dealership where i purchased the vehicle, and they stated i needed a new steering rack. they asked for ~$1500 to replace the steering rack (i declined). i researched recalls on the 2011 ford fusion and found that there was a recall for steering failure. unfortunately, my vehicle's vin is not included in that recall.

Tl* the contact owns a 2011 ford fusion. the contact stated while driving and descending a hill at an undisclosed speed, the brake pedal was depressed and went to the floor. the contact pumped the brake pedal several times and the vehicle slowly came to a complete stop. the contact stated that the failure recurred several times. the vehicle was taken to gray-daniels ford lincoln (201 octavia drive, brandon, ms 39042, (601) 825-2801) to be inspected however, the mechanic was unable to determine the cause of the failure. the mechanic replaced the brake pads on the vehicle however, the failure recurred. the vehicle was towed to another dealer who was also unable to determine the cause of the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 185,772.

Every time i try to park or get out a parking area my power steering assist fault, brights up my dashboard and i can’t move or control my car without turning my vehicle completely off. even sharp turns or quick u turns my wheel locks up. whenever i’m in motion whether it be slow or accelerating it locks up no matter what and the only solution is for me to turn my car off and on and even then it won’t always work.

Message center indicated power steering assist fault and there was a complete loss of steering.. this vehicle is a 2011 but has only 46,000 miles on it.; tool it to ford dealer for diginostic and they said no code and steering rack needed replaced at my expense since the recall was only for 10 years.

We have had two babies since the recall and need a larger vehicle to transport our family --we can't wait years for recall parts and store this vehicle with zero value. the vin search on your homepage doesn't work --i tried it 8 times and it's non functional.

"takata recall". in june of 2012 i purchased a 2011 ford fusion. approximately july of 2013 i was notified by ford that my vehicle had a recall on the passenger side airbag. my vehicle was to be fix when parts were available. approximately one year later i called ford to find out why my vehicle was not fixed. i was told because i lived in a cold client (massachusetts) that my vehicle would be one of the last vehicle to be fixed when parts became available. they also told me no one was to sit in the front passenger side because they could be seriously injured if the airbag exploded. my wife who is 75 years old a cancer survivor has sat in the back seat since 2013. because of her age and health problems she can no longer sit in the back seat. i have contact ford several time to tell them of this problem. for relief in 2018 they allowed me a rental car. approximately, 2 months later i was contacted by the rental agency and informed me that ford would no longer pay for the rental vehicle because i signed their form and added (i didn't give up my right to legal actions by signing this form). because i refused to give up my legal right they stopped the rental vehicle. ford case number cas-15314662 was assigned to my case and i have not heard anything since. my wife and myself who are elder both feel this timeframe is ridiculously long and has causes us much discomfort, anxiety and out of pocket expenses when we want to travel together we had to take separate vehicle or borrowed one of our children vehicle in order to sit comfortable and beside each other.

Takata airbag. received letter from ford july 2016 concerning passage side airbag. web site say car safe to drive, no mention of any action i need to take. received letter december 2017, with warning that no one should occupy passenger side front seat car still not fixed. ford put my wife at risk for 18months, the car did not get suddenly more dangerious this is unacceptable ford motor co. should be made accountable.

"takata recall" this is regarding the recall on the airbag in my vehicle. i am seeking help in getting it replaced.

Takata recall asked the dealer many times when it's going to be fixed they said they don't have the parts i would like to get it fixed

16s26 / nhtsa recall 16v-384 - i have contacted my dealership "helfman ford" several times regarding this recall and was told that the part was not available to fix my car. i also contacted ford head office in michigan and was told the same. they said when they have the parts they will contact me. it has been a year and three months now since i received the recall notice, and still no action was taken, and no resolution

The interior door handle on the driver's side front door has stopped working. the driver's door cannot be opened with the door can only be opened from the outside. i can only exit the vehicle by either climbing over the console to the passenger side or putting the window down and using the exterior door handle. such a basic safety feature as a door handle should last the life of the car. in the event of an accident, it would be difficult, or impossible, to exit the vehicle quickly.

This car was already recalled for the passenger side airbag and it took more than 2 years to get it replaced, with the recommendation that noone sit in the passenger seat. my daughter, with a 9 month old infant is driving this car and is now afraid to drive it with the driver side airbag recall. there is no timeline and now she no longer will drive this car. because the stated risk is if the airbag inflater explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death. would you drive your 9 month old in that car?? we need a better solution than we have no idea when we can fix it! thank you! kevin walli

Got a flat tire, put the spare tire on. when we restarted the car, the power steering was out.

Ever since ford motor co. installed a new steering box due to one of the past recalls, the steering locks up at random but mainly when backing up and turning at the same time. however, it has locked up when traveling within traffic (in the city and freeway) which is very scary.

Received a recall notice for the drivers side airbag. i do not feel comfortable driving this vehicle and would like a loaner until the repair parts are available. this same vehicle had a passenger airbag recall. and a loaner vehicle was provided. this new recall is more serious given it is on the drivers side.

Tl* the contact's niece owns a 2011 ford fusion. the contact stated that while her niece was driving approximately 15 mph through a roundabout, the vehicle loss power steering assist with a message on the instrument panel. the steering wheel stiffened. the vehicle began to drive forward while she was attempting to turn the steering wheel. the contact's niece was forced to come to a complete stop to turn off and restart the vehicle. the vehicle then resumed normal driving functionality. her niece then took the vehicle to bell ford (1200 nj-27, woodbridge township, nj 07067) where they informed her of nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the manufacturer was notified of the failure and they informed the contact that the vehicle was under warranty for the power steering failure. the contact then called maplecrest ford lincoln of union (2800 springfield ave suite 1, vauxhall, nj 07088) and was informed that the vehicle was no longer covered under a warranty. the vehicle was not repaired. the failure mileage was approximately 160,000.

Tl the contact's niece owns a 2011 ford fusion. the contact stated that while her niece was driving approximately 15 mph through a roundabout, the vehicle loss power steering assist with a message on the instrument panel. the steering wheel stiffened. the vehicle began to drive forward while she was attempting to turn the steering wheel. the contact's niece was forced to come to a complete stop to turn off and restart the vehicle. the vehicle then resumed normal driving functionality. her niece then took the vehicle to bell ford (1200 nj-27, woodbridge township, nj 07067) where they informed her of nhtsa campaign number: 15v340000 (steering) however, the vin was not included in the recall. the manufacturer was notified of the failure and they informed the contact that the vehicle was under warranty for the power steering failure. the contact then called maplecrest ford lincoln of union (2800 springfield ave suite 1, vauxhall, nj 07088) and was informed that the vehicle was no longer covered under a warranty. the vehicle was not repaired. the failure mileage was approximately 160,000.

Tl* the contact owns a 2011 ford fusion. the contact stated while refueling the vehicle, he noticed that gasoline was leaking from the vehicle. the contact stated no warning light was illuminated. the vehicle was not taken to a local dealer or an independent mechanic to be diagnosed. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v793000 (fuel system, gasoline). the manufacturer was informed of the failure and informed the contact that the vin was not included. the failure mileage was approximately 39,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving various speeds, the contact became aware of an excessive brake pedal travel whenever the brake pedal was depressed. the contact took the vehicle to a certified mechanic who replaced the brake fluid. the contact stated that approximately 15 miles later after the vehicle was repaired, the failure recurred. the contact became aware of nhtsa campaign number: 19v904000 (service brakes, hydraulic) and contacted j.c. lewis ford hinesville (309 w. oglethorpe hwy, hinesville, ga 31313, (912)257-4833) who confirmed the failure and informed the contact that the vin was not included. the manufacturer was made aware of the issue and confirmed that the vin was not included. a case was filed. the approximate failure mileage was 144,000.

Tl* the contact owns a 2011 ford fusion. the contact stated while driving at 5 mph, the brake pedal was stuck to the floor when the brake pedal was depressed. the contact stated that the brake warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with the brakes needing to be replaced. the vehicle was not yet repaired. the contact related the failure to nhtsa campaign number: 19v904000 (service brakes, hydraulic). the manufacturer had not been informed of the failure. the failure mileage was approximately 108,871.

Tl the contact owns a 2011 ford fusion. the contact stated while driving at 5 mph, the brake pedal was stuck to the floor when the brake pedal was depressed. the contact stated that the brake warning light was illuminated. the vehicle was taken to an independent mechanic where it was diagnosed with the brakes needing to be replaced. the vehicle was not yet repaired. the contact related the failure to nhtsa campaign number: 19v904000 (service brakes, hydraulic). the manufacturer had not been informed of the failure. the failure mileage was approximately 108,871.

Tl the contact owns a 2011 ford fusion. the contact stated that while driving various speeds, the contact became aware of an excessive brake pedal travel whenever the brake pedal was depressed. the contact took the vehicle to a certified mechanic who replaced the brake fluid. the contact stated that approximately 15 miles later after the vehicle was repaired, the failure recurred. the contact became aware of nhtsa campaign number: 19v904000 (service brakes, hydraulic) and contacted j.c. lewis ford hinesville (309 w. oglethorpe hwy, hinesville, ga 31313, (912)257-4833) who confirmed the failure and informed the contact that the vin was not included. the manufacturer was made aware of the issue and confirmed that the vin was not included. a case was filed. the approximate failure mileage was 144,000.

Tl the contact owns a 2011 ford fusion. the contact stated while refueling the vehicle, he noticed that gasoline was leaking from the vehicle. the contact stated no warning light was illuminated. the vehicle was not taken to a local dealer or an independent mechanic to be diagnosed. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 15v793000 (fuel system, gasoline). the manufacturer was informed of the failure and informed the contact that the vin was not included. the failure mileage was approximately 39,000.

The “power steering assist fault” warning light started coming on sporadically as of 3-25-2021 when i start my car. if i turn the car off and turn it back on, the warning message goes away. i read the ford did a recall on some 2011 ford fusions for this problem but my vin is not included in the recall. if my fusion is having the very same problem as the recalled fusions, i do not understand why my fusion is not included in the recall.

My local ford dealership replaced the steering box a couple of years ago and ever since the car's steering locks up when i turn the steering to the right quite a ways and try to parallel park in reverse.

After having the takata airbag recall taken care of by franklin ford lincoln the engine oil light was on and the battery kept draining and had to be replaced today. ford claims that they did nothing incorrect in the recall but prior to taking my car to ford the battery and 02 sensor were in fine working order. after the recall they were not. after replacing the battery today the car still hesitates to start and the ac system keeps making a clicking noise. this was not happening before the recall was performed. i don't think that my car will ever be the same and it is all due to ford lincoln of franklin replacing the airbags.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa recall number: 21v158000 (air bags) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. neither the dealer nor the manufacturer were made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 ford fusion. the contact stated while driving 5 mph, the steering wheel ceased without warning. the contact parked the vehicle at her residence. the contact stated that she experienced the failure on three different occasions. the vehicle was taken to an independent mechanic and the contact was informed that the electronic steering rack and pinion needed to be replaced. the vehicle was repaired however, the failure recurred. the contact stated that the vehicle had been repaired three times previously. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was approximately 97,343.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the power steering ceased. the contact restarted the vehicle for the power steering to function properly. the failure became more persistent over time. the power steering assist warning light was illuminated along with an unknown error message. the vehicle was taken to woody anderson ford (2500 jordan ln nw, huntsville, al 35810, (256) 513-4597) who stated that the key needed to be replaced. additionally, a special tool was needed to remove the code the vehicle was displaying. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 144,000.

Tl* the contact owns a 2011 ford fusion. the vehicle was taken to an independent mechanic where it was diagnosed with needing the wheel studs to be replaced. the vehicle was repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 11v574000 (wheels) however, the vin was not included. the manufacturer was informed of the failure and the contact was referred to nhtsa for assistance. the failure mileage was approximately 148,000.

Tl* the contact owns a 2011 ford fusion. the contact stated upon starting the vehicle, the steering wheel was locked making the vehicle undriveable. the contact was able to restart the vehicle and unlock the steering wheel. the contact stated that the steering assist warning light was illuminated. the contact related the failure to nhtsa campaign number: 15v340000 (steering). the vehicle was not taken to a dealer to be diagnosed. the vehicle was not repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 191,000.

Airbag: took car in for passenger air bag recall, got the car back and now the passenger airbag light not working properly and they want to charge me. it was fine till the recall issue for the passenger airbag. fuel system: every time i fill my gas tank (i never top off), my car stalls our or bucks. after 40 or so miles it wont do it anymore until i fill up again. i've even had it stall going 40 mph.

Driver side door handle malfunction. can't open door from inside. had to roll window down and open from outside. saw many other complaints about this same thing.

Tl* the contact owns a 2011 ford fusion. the contact stated while his wife was driving 15 mph, the brake pedal was depressed but failed to stop the vehicle. the contact stated the brake warning light was illuminated. the driver stopped the vehicle by using the parking brake. the vehicle was not diagnosed nor repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was approximately 106,000.

We were driving down the road when an error popped up on the cars screen saying service power steering we pulled over into a gas station turned the car off came back to turn it on and the steering wheel was practically impossible to move. this is the second time this happens. last time the same exact thing happened out of nowhere completely unexpected. we took it to the ford dealer and we’re told it was a recall and they fixed it. i find it to be extremely dangerous that this issue is happening once again such a short time later. specially being that this is a car that barely gets any use. thank god we were not on a highway because it’s such a dangerous situation. attached is a picture of the paperwork we received when the problem was supposedly resolved 2 years ago. we are now being told that they will not fix this issue s it will be more than $1000 to fix.

Tl* the contact owns a 2011 ford fusion. the contact stated while turning right into a parking space, the contact noticed the power steering assist fault light was illuminated. the vehicle was extremely difficult to turn. the contact stated that the vehicle was towed to lindsey ford (11250 veirs mill rd, wheaton, md 20902, 888-457-7005) to be diagnosed. the contact was informed that the powering steering gear needed to be replaced however, the repair was not covered under warranty. the vehicle was not repaired. the vehicle was towed to koons ford (3111 automobile blvd silver spring md, 20904) to be diagnosed. the mechanic was unable to provide a cause for the failure. the vehicle was not repaired. the failure mileage was 130,200. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* the contact owns a 2011 ford fusion. the contact stated while driving 40 mph, the brake pedal was depressed and went to the floorboard without properly stopping the vehicle. the contact stated no warning light was illuminated. the contact stated she was able to stop the vehicle by using the parking brakes. the vehicle was not drivable. the vehicle was towed to her residence. the contact's husband replaced the brake pads however, the failure persisted. the contact called heartland ford (1810 highway 25b north, heber springs, ar 72543, (501) 362-8211) where it was diagnosed with needing the abs module to be replaced however, the part was not available. the vehicle was not repaired. the manufacturer was informed of the failure. upon investigation, the contact associated the failure with manufacturer communication number: 19v904000 (service brakes, hydraulic) however, neither the vin nor the model year were included. the failure mileage was approximately 220,000.

I have had to push my brakes to the floor - very scary because i did not think i would stop this time. brake pads and brake master cylinder have all been replaced and found out it is the abs. i have no brakes now!

My daughter was driving her ford fusion when the power steering stopped working.

Fuel tank is cracked and actively leaking fuel. there was a recall for this issue, clearly it did not fix the problem.

Power steering fault my car i couldn’t steer the cr

Another fusion with power steering assist not functioning. recall 15s18 not applying to many of the defective steering vehicles. how can only select vehicles only be effected with the same parts on all? praying for a miracle no one loses their or a family member life or lives.

While driving slowly into a parking lot to check rear wheel sounds, message "power steering assist fault" appeared on the dash. extremely difficult to turn wheel and could not backup. dealer diagnosis on 2/23/21 was "rear calipers seized" and steering gear needs replacement.

The brake pedal went down to the floor board when trying to stop at a traffic light and 2 weeks later at a stop sign. the pedal since the 1st time is a bit soft.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving 55 mph, the vehicle loss power steering assist. the contact stated that the power steering assist warning light was illuminated. the vehicle was towed to gateway ford (1055 w andrew johnson hwy, greeneville, tn 37745) where it was diagnosed and the contact was informed that the power steering needing to be replaced. the vehicle had been repaired under nhtsa campaign number: 15v340000 (steering) however, three months later the failure occurred. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

Tl the contact owns a 2011 ford fusion. the contact stated that while driving 55 mph, the vehicle loss power steering assist. the contact stated that the power steering assist warning light was illuminated. the vehicle was towed to gateway ford (1055 w andrew johnson hwy, greeneville, tn 37745) where it was diagnosed and the contact was informed that the power steering needing to be replaced. the vehicle had been repaired under nhtsa campaign number: 15v340000 (steering) however, three months later the failure occurred. the manufacturer was not informed of the failure. the failure mileage was approximately 80,000.

Nhtsa and ford cherry picked several models of 2011/2012 fusion models out of a power steering rack sensor recall. if you check enough blogs you will find that this leaves out tens of thousands of vehicles and many have experienced loss of power steering including myself. i replaced out of pocket one time and 50000 miles later the issue returned. ford should be ashamed for this. never again.

Power steering went out and it’s very dangerous

Csp 13n03 as previously reported etb problems caused my car to abruptly drop power/rpm to ~1000rpm. later identified issue to be related to etb and took to my ford dealer expecting new software and/or etb replacement per 13n03. dealer replaced but then begged off requesting i pay warranty repair cost of $122 because "manual transmission" vehicles and those not assembled in mexico were not covered. i am absolutely certain that my issue was exactly that covered by 13n03 and feel that having the power loss "limp mode" occur in a manual transmission vehicle actually put me at more risk because of the greater speed loss due to the direct connected drive path. luckily it was late at night on a less traveled road allowing me to coast off safely onto the shoulder. i paid the $122 since they had already done the work before realizing that my car was not covered, and the throttle body alone would have cost me $75+, but i cannot understand how this is not a full-fledged recall and doesn't cover every vehicle with this type of etb? all this because of what sounds like incorrect/insufficient motor connection plating and/or bulb grease (contact enhancer)

Car keeps stalling during acceleration. engine code p2111

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts to do the recall repair were not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Several times!! while driving the vehicle the "advancetrac" and abs indicator lights appear on the instrument panel. information system then shows a power steering fault, advancetrac fault, and says to get steering system service now. steering becomes extremely difficult. mechanic has reset the soft codes and problem goes away for awhile; however, comes back. we have repeated this process several times! ford issued recall #15s18; however, that recall runs from build dates 9/7/2010-2/28/2012. build date on our ford fusion is 8/20/2010. why is ford not also repairing / replacing the pscm or steering motor sensors in our vehicles that are having the identical issue? we have had this problem while driving the vehicle, and have also had it occur when first putting the vehicle into gear. in the latter case, shutting the key off for a minute and then restarting cleared the problem. however, when it occurs under moving driving conditions, shutting the vehicle off does not clear the problem. the vehicle then has to be taken to a mechanic that resets the soft codes with a scan tool.

While i was driving (on hwy 301s, in waldorf, md) i got an error message that said "power steering assist fault." i immediately lost my power steering and i had to make a detour to turn on streets that were not crowded (this was on a 10/21/16 during the evening rush hour). fortunately, i was not far from my house. i called ford (in michigan) the next business day on 10/24/16 and the said my vehicle was not covered under a recall, that included "2011 ford fusion," just not my vehicle. i took it to my regular mechanical and they said it should fall under the recall, but my local ford dealer (where my car was purchased in waldorf) also said it wasn't included and they couldn't do anything. *tr

Tl* the contact owns a 2011 ford fusion. the contact stated that the malfunction warning indicator illuminated. prior to the failure, the vehicle was inspected per nhtsa campaign number: 15v793000 (fuel system, gasoline) and passed. the vehicle was returned to the dealer where it was inspected again; however, the dealer diagnosed that the vehicle needed a fuel filler tube. the vehicle was taken to another dealer where it was diagnosed that the canister purge valve needed to be replaced. the manufacturer was notified of the failure. the failure mileage was approximately 70,286.

This is the second notice of my error message on my ford fusion for the "power steering assist fault," thus enabling me to have power steering on the way home from work. i captured an image, this time for documentation. this is after going to my local mechanic and he said this was a recall issue, but my local ford dealer (waldorf ford) said it did not apply to my vehicle.

Tl* the contact owns a 2011 ford fusion. the contact stated that the fuel malfunction warning indicator remained illuminated for an extended period of time. the contact later received notification of nhtsa campaign number: 15v793000 (fuel system, gasoline). the vehicle was repaired by the dealer, but the warning indicator continued to remain illuminated for months. the vehicle was taken to a second dealer and repaired. the manufacturer was notified of the failure. the approximate failure mileage was 60,000.

Takata recall: recall for passenger side. received recall letter in july, latest estimate to replace defective part is june, or six months of limited use of our primary vehicle. #2 car is not dependable and with poor mileage. we can not go anywhere as a family unless we rent a car . in short this is costing us money. what can we do to get our fusion fixed, so it will be safe?

Power steering recall 15s18 was performed on car 08/01/16. fourteen months after recall, while driving 40-45 mph on ih-635 in somewhat heavy traffic, i noticed a difference in the car's handling. the advance trac was illuminated in the instrument panel. attempted to turn it off because i thought i had turned it on by mistake when i turned on the ac. i decided to move over 6 lanes of traffic and exit off the highway. once on the service road, the steering became difficult to maneuver. fortunately there was a discount store & warehouse shopping center and upon making two difficult right turns into the parking lot the steering problem proceeded to get worse. turning into the parking space was extremely difficult. i turned off the engine, did a walk around the car to insure there were no flat tires or debris stuck under the car. i returned to the car to call my husband and turned the key in the ignition to roll down the window, (did not start motor) and the steering wheel was easy to move, not normal but manageable. after a several minutes, i turned on the car and slowly drove approximately 4 miles to reach home on the highway service road (in case it occurred again) until i reached my normal exit. it was without doubt a white knuckled drive home. the car has been sitting in the garage for the last 3 days, i have been using my husband's truck because i'm afraid to drive my car, until i can get it to the dealership to be checked. i'm looking into having it towed or hauling on a car dolly. i do not care to imagine how i or the car might have reacted if traffic was at a normal speed limit or if i had not been able to get off the busy interstate. *tr

Tl* the contact owns a 2011 ford fusion. while driving 15 mph, the power steering failed. the contact experienced difficulty controlling the steering wheel as it became abnormally stiff. the contact took the vehicle to a dealer where it was diagnosed that the rack and pinion failed and needed to be replaced. the dealer stated that the contact would be responsible for the repair cost since there were no recalls relating to the power steering failure. the failure mileage was 94,286. the vin was not available.

Takata air bags, recall notice received july 18, 2016. no contact from dealer to repair.

On several different occasions my brake pedal has gone to the floor. mostly when i am stopped in traffic. twice putting my car in reverse the car surged and brake pedal went to floor

At least three times on separate occasions, abs warning lights came on and engaged suddenly while there was a loss of braking power. brakes were spongy and could barely stop the car. trouble codes c00002 c0022, c1012, u0415 and u30000 codes showed. my mechanics checked my mechanical brake systems and all were fine and found no problem. my mechanic thinks a computer problem is the issue. i took car to local ford dealer and they found no braking problem.

The purge canister valve has been replaced, but the fuel smell still remains while it is stationary and running.

My driver side door latch would not open... went to the dealers and they told me that 2012 , 2013 have been recalled buy not my year.

My car almost caught on fire while i was working. the fuel tank had a crack in it and gasoline was leaking out. these fumes were inhaled by my grandkids and me. when i took my car in ,the ford dealer kept my car from 12/8/2015 until 07/27/2016. i had to ride in a rental this long.a recall was issued in january. i felt that as a consumer, i was treated unfairly and the risk of my family was not consider a factor when this car could have burst into flames at any time.

Gas leaking on ground due to faulty fuel tank. car had to be taken in an left with dealer for 6+ months. problem with engine light on reoccurring.

The driver's side front door latch does not work. i have to either roll the driver's side window down and open door from outside or climb out on passenger side. also i have to manually open (with key) or lock front driver side door.

Purchased car 8/01/15. found out about(pending) recall after the fact. readout on dash read re-program steering. took car back, re-programed n/c. 3-days later display message read, service power steering now. next day backed out of garage but had no steering towed to dealership cost me $115./repair n/c. two weeks later message read service power steering now. shut car off, then started bam no steering. called tow truck take back to dealership $115. plus $1145.67. 03/15/16. now sitting garage cannot drive. message reads service power steering now. right now we simply can't afford to have the car fixed. recall #15s18 last failure date 10/13/16 a.m.

Drivers side inside door latch broke. could not open door from inside the car. had to put window down and reach outside the car to open door.

Driving down road and power steering cuts out dash says power steering assist fault

Tl* the contact owns a 2011 ford fusion. the contact stated that the power steering was not functional and the power steering warning indicator illuminated. the vehicle was taken to the dealer where they diagnosed that the power steering control module needed to be replaced. the vehicle's software was updated per nhtsa campaign number: 15v340000 (steering); however, the failure was not repaired. the contact stated that the verbiage in the recall notice stated that the steering gear would be replaced if any dtc was found related to the power steering; however, the dealer did not replace the part. the manufacturer was notified of the failure. due to the vehicle being over 150,000 miles, the recall was not honored. the failure mileage was approximately 230,000.

Ford not honoring recall for 2011 fusion built 1 week before recall date at hermosilla plant. power steering went completely out - cost $1700 to repair - the car was backing out onto a main street and lost all steering.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 16v384000 (air bags) was received. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 ford fusion. while driving 70 mph, the vehicle jerked to the right and made a loud grinding noise. the contact stated that the brake calipers malfunctioned. the vehicle was taken to be repaired. the manufacturer was not made aware of the issue. the failure mileage was 56,000.

Lost power after momentary stumble while mildly accelerating on straight level city road around 35mph. damp cool evening after much rain preceding days. occurred about 2 miles after starting from cool engine (2-3 hours @ 60f) thought it had stalled but noted ~1000rpm, but not responding to throttle pedal at all? clutched-in (6-speed manual) and coasted to stop, idle holding, but never responding to pedal? noted wrench symbol glowing on dash. wished i had my obd-ii monitor in the car! turned car off, removed key, opened door (to kill accessory power). closed door, counted to 20 and restarted. it started a bit hard and stumbled a little initially, but the wrench was gone and i had a working throttle again. it seemed like it may have minimally stumbled a bit on the 2-3 miles home as well, although i was driving it very gently, and possibly overly aware. traveled lightly used roads in case it acted up again. once home i went in, grabbed my obd-ii test device and hooked it up. no codes? no mil codes, no pending codes, no permanent codes? went in and began web search and found ford etb and csp=13n03 investigation and mitigation agreement. wrote this, and will discuss with dealer tomorrow.

In the last 24 hours my vehicle stalled on the freeway (i was almost rear-ended--this highway has a curb on both sides instead of shoulders) 4 times in 5 miles. the first time was as i was turning onto the highway from an intersection. each time, i was unable to accelerate the car with the gas pedal. each time, this was preceded by a lurching forward and a sluggish performance of the engine for about 1 second before the engine no longer powers the wheels. the wrench light comes on and i have to turn the car off and then turn it back on in order to be able to accelerate again. as i said, when i would accelerate, the engine would die, and this happened four times. when i restart the car, but before it dies again, the check engine light comes on. this is an issue with other 2011 ford fusions that the nhtsa has already investigated--the throttle body is defective. however, somehow the nhtsa let ford off the hook and didn't recall the part and allowed ford to only apply the "customer satisfaction program 13n03" to cars with automatic transmissions. i have a manual transmission car. i will tell you that exactly what happened in cars that initiated the investigation and this program is exactly what is happening in my car. the investigation needs to be reopened and this throttle body needs to be recalled for all transmission types. i was almost rear-ended by a car going 55 mph, even though i had my 4-way flashers on in the right lane, because the highway my car died on a does not have shoulders. this defective part is an extreme safety hazard and needs to be recalled!!

Driving down rural road, steering wheel locked in place, applied brakes, hit guardrails. minor damage, but potential for very serious accident

2011 ford fusion passenger airbag replacement delay. ford has had over a year to replace the passenger side airbag they said could kill someone. why has this not been corrected yet???? my vin is = [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

"takata recall" received recall notice in july, 2016. have made many telephone calls to dealer as well as ford motor co. to date, july 12, 2017, no action has been taken.

Takata recall. i have know about my air bag for over a year. i have tried to contact ford, but i am told that i need to wait for a letter from takata.. it's has been over a year that i have been waiting for over a year.

The power steering quit without warning while driving and also disabled the electronic stability control

Power steering failure while driving

Taketa recall air bags not available still it has been over a year since recall issued and i keep calling for repair this is putting my family and myself in jeopardy even riding or driving this vehicle which we have to continue to pay for.

The latch on the passenger side door will not function, causing the door to fly open when driving the vehicle. even when closed and locked, when you open the drivers side door, the door unlocks an door opens. it is currently at ford to be fixed. there has been previous recalls on the 2013 fusion, and this car is not listed as a recall??? seems like the same problem to me, and it is costly to fix! currently at the ford dealership in delaware.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact called walker ford co inc. (17556 us hwy 19 n, clearwater, fl 33764 (727) 535-3673) where it was confirmed that the parts were not available for the recall remedy. the manufacturer was notified of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available. parts distribution disconnect. updated 08/23/17*lj updated 12/1/2017*js

Tl* the contact owns a 2011 ford fusion. the contact stated that while reversing the vehicle, an abnormal noise came from the panel and the power steering warning indicator illuminated. in addition, the power steering failed and went to manuel steering however, the power steering reset independently. the failure recurred four times. the vehicle was taken to an independent mechanic where he was informed to go to local dealer. the vehicle was not taken to a dealer nor repaired. the manufacturer was not notified of the failure. the vin was not included in nhtsa campaign number: 15v340000 (steering). the failure mileage was unknown.

When i turn or go over bumps the car makes a loud squeeking/grinding noise. this started to occur after my power steering assist was replaced a month ago. several reviews also state this is a very expensive fix. my car only has 60k miles on it for a 2011. this is completely unacceptable!

I was driving on a busy city street during rush hour when i noticed the car jerking when it changed gears. the rpm would shoot up high then back down while losing power to the vehicle. i managed to get to an auto advance store where i had a diagnostic done since my check engine light was on. the diagnostic came back with code po455 twice and po457 twice. it was then explained that too much air was getting into my fuel system. i proceeded to go to the ford dealership, which was a half mile away. on the way, my car continued to jerk and loose power and some points. then everything digital which one displays my mileage and the other displays how many mile till empty displayed intermittent lines and the wrench illuminated on my dashboard. at this time my car was on but quickly lost power to go forward. it almost got rear ended by the car behind me. i put on my turn signal and i coasted to the side of the road, turn off my car waited a few minutes the turned back on and put it in drive. the car would not move forward. the engine just revved up like i had it in neutral. i put it back in park then put it in reverse. the car would operate in reverse. had to have car towed to dealership. three months prior to this incident, i had to take my car to the dealership because of excessive battery acid on my positive terminal that had eaten through the wiring harness. had to have harness and battery replaced. i still notice issues of battery acid accumulating around the screws on the battery harness and positive lead again.

Electronic power steering assist gear intermittently fails causing the steering on the vehicle to be incredibly difficult to steer at low speeds. when the power steering assist fails at intersections this car becomes sluggish in steering response. i fear this will result in an accident. this ford fusion only has 120k miles. this vehicle falls outside the ford power steering assist gear recall range and the ford customer satisfaction program representative (ryan) stated this particular vin is not covered under the recall and stated they are not responsible.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 16v384000 (air bags) was received in june of 2016. after contacting an unknown dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Car is a lemon recall repair was done in june 2016 for recall number 15s18. i purchase the car in nov 2016. and have lost steering power to vehicle took it to ford dealer they said it was past the milage and could not be covered want to charge me 1500 to fix something that was repaired due to recall call ford corp. they said same thing.

The power steering stopped working, it became impossible to maneuver and control. it has happened three times. the first time it was a recall. it failed again and on 7/30/2016 the steer gear was changed. yesterday it failed again while driving the car which is very dangerous and could be very harmful. i am concerned about driving this car with my family.

I received notification of this recall in july 2016. as of today no action has been taken to correct the defect

Tl* the contact owns a 2011 ford fusion. the contact stated that the dealer that sold the vehicle was informed several times that the steering wheel was tight and difficult to turn. the vehicle was taken to an independent mechanic who was unable to replicate and diagnose the failure. the independent mechanic recommended that the vehicle be diagnosed by an authorized dealer. the vehicle was taken to (shawnee mission ford, located at 11501 shawnee mission pkwy, shawnee, ks 66203, phone n umber: (913) 631-0000 ) who stated that the steering gear needed to be replaced. the manufacturer was notified of the failure and informed that the vehicle was excluded from a manufacturers recall related to the steering. the failure mileage was not available.

Was driving on highway and the power steering assist fault notice came up and felt tight steering. pulled over and restarted with the same notice. had to keep driving with out power steering. it has now been out for 3 days. found out there was a recall for this on the 2011 ford fusion but my vehicle is not covered in this recall. why not. same issue as recall. i am very lucky i didn't crash. further research shows that there are thousands more like me. ford doesn't want to pay to have all vehicles with epas recalled. now they want to stick me with the bill whis is 1/4 of the value of the car. the vehicle was maufactured 07/10 and has only 37500 miles.

Tl* the contact owns a 2011 ford fusion. while driving 40 mph, the "service power steering" warning indicator illuminated without warning. the contact stated that the steering wheel became stiff and difficult to steer left or right. ford prime of auburn, massachusetts was contacted and stated that the power steering module needed to be replaced. in addition, the dealer stated that the vehicle was included in nhtsa campaign number: 15v340000 (steering). the contact was unsure of whether or not the vehicle was repaired per the recall by the dealer. the failure mileage was approximately 160,000.

The car had few recalls and few warranties issues since i purchase the car. for the specific, right now, my car has a "power steering assist fault " ford issued a recall for the model fusion year 2011 related to this problem, that is a major safety problem because the steering wheel will lock in place. fortunately mine locked when i start the car. i had aaa towed my car to my mechanic, and then from there to the ford dealer because they couldn't help my mechanic with information unless the car was at their location for a diagnosis ( that i need to pay for it), a diagnosis that my mechanic did for free. now, the recall that ford has in place do not include my vehicle, they said that the vin number is not included in the recall, and that is nothing they can do about it: so we are looking at the same model, same year, same specific problem.... but they refuse to extend the recall to mine! the repair, which btw, is not a part of a vehicle that needs to be repaired, replace or maintain in the lifetime of the vehicle, will cost over $3,000....... i cannot repair the car. ford cs, suggest me to repair the car, telling me to save the receipt in case ford decide to extend the recall. additionally, i was offered 10% discount.... wow i am a single mom, have a special need son, lost my long time ( 17 1/2 years) job, and work only part time ... i am desperate! i need to have the car working, i cannot afford to pay that much money and i think that this is insane !! the dealer and the ford cs told me that they cannot share their findings with the customer, but only the decision, which is to not include the vehicle in the recall.

Takata recall: we received notice from our dealer in texarkana, tx in nov 2016. no service yet. they say they haven't received the necessary parts. any recourse available?

Tl* the contact owns a 2011 ford fusion. the contact stated that the vehicle lost power steering ability. the contact received notification of nhtsa campaign number: 15v340000(steering); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the o c welch ford dealer was contacted and refused to do the repair due to the manufacturer's qualifications for the recall. the manufacturer was made aware of the issue and did not offer assistance. the failure mileage was approximately 151,000. parts distribution disconnect.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags) for the passenger frontal air bag inflator; however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the local dealer (star ford lincoln located on 1101 s brand blvd, glendale, ca, 91204) scheduled an appointment for the recall repair. upon taking the vehicle in to be repaired, the contact was informed that the recall parts were not available. the manufacturer was notified and stated that parts were not available where a case continued to be opened and closed per case numbers: cas-12412527-z5v3n9, crm: 00720000000517, and cas-12372127-q8l9y3 along with communication via email. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 ford fusion. while driving, the battery cable fractured and caused an electrical spark/current. the failure could have potentially led to a fire. the vehicle was taken to ford country of henderson, nevada and the battery cable was replaced. the manufacturer was made aware of the failure. the failure mileage was 37,000.

We were notified that a recall for the power steering on my daughter's car was recalled. she was siting in a parking lot and the "service power steering now" light came on and she couldn't steer the car. so she called a tow truck and they took it to the dealer. after a whole day, the dealer informed us that they reset the computer and that we were going to have to pay $1300 for a new rack and pinon because the power steering module was defective but it was located on this "bracket" and they don't cover that. then when my husband went down there, they informed him that ford won't fix the part because she was over the mileage and time frame. she had been telling us that the car was pulling to the left really bad, which is also a reason for this issue. we bought this car used from a used car dealer. how were we supposed to know there was even a recall on it let alone a time limit? i have done research to find that many accidents have occurred because of this faulty part and ford refuses to fix them? how is this safe? i do not want my 18 year old daughter getting in a wreck due to faulty steering and killing herself or someone else. something has to be done!!! this is not the first of this issue being reported either. i can't believe ford has not been forced to correct this problem and that everyday accidents could happen because of it. this could kill someone! i can't believe that this has been going on for years and there is still no solution.

Takata recall - dealership was unable to replace and gave me a year timeline for parts. also need 15v340 parts. with 2 recalls i've been unable to drive the car safely. i have tried to sell the vehicle without success for 6 months. ford has an obligation to fix vehicle or be subject to recover my losses of depreciation during sale.

Takata recall... received my recall notice from ford on july, 2016. they still do not have parts and have not offered any options. i am afraid my passenger will die, or that i will die if a metal fragment hits me. if i disconnect the seat belt, then my passenger may die as well.

I pulled up to walmart and went in then came out started my car and it started beeping. it read on the task power steering assist fault and the stereo ing was hard and tight. i googled it online and see. it had a recall so i called the recall center they asked me how many miles i had on it and i told them 168,000 and then they said to toe it to a ford center rand it will be fixed free of charge and also i'll get my toe money back. but after the service guys tried to reset the electric steering module they realized it was already broke and burnt up. they called me and told me it will be 1700 to fix it. that i had to pay. i said no it's a recall the recall center said it was free. i guess it's not free. day a everyone i called at ford refuses to pay for it. even tho it's a recall. i'm so upset. they said if i was within 150,00 on my car they would pay. but i'm not.

Power steering assist failed suddenly while driving. when steering is out on these vehicles is actually almost impossible to turn the wheel. i have driven old vehicles without power steering and this is twice as hard to steer. this vehicle is equipped with the epas. apparently many people are having the same problem. i contacted ford and they dined coverage because the epas software was updated in 2015 as part of a recall for defective epas. the software update did not accomplish anything as the epas failed after the recall software update. this is a huge safety concern that needs to be address asap, i guess ford is waiting for fatal accidents to start occurring and increasing before they do something about this power steering defect.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign numbers: 16v384000 (air bags) and 15v793000 (fuel system, gasoline). the part was not available within a reasonable time frame to schedule the recall repair. the dealer (mac haik's southway ford, 7979 interstate 35 access rd, san antonio, tx 78224, (210) 922-2222) did not give a specific date for when the part would become available. the manufacturer was notified. the contact was not experiencing a failure. vin tool confirms parts not available. parts distribution disconnect. updated 11/01/17*lj *js

I have a 2011 ford fusion. i was driving about 30 mph and lost control of the power steering. i was unable to control the vehicle and hit a parked car that was on the side of the street i was traveling on. causing damage to both vehicles. the previous evening before the accident, i had gotten into the drivers seat and started the ignition. in my message board window on the dash board it said power steering assist failure. i tried to turn the wheel and had no power steering abilities. so i turned the car off, and restarted it and it was no longer an alert on the board and i was able to turn the wheel. there is a recall on the power steering control module. recall # 15v340 manufacturer's recall # 15s518 recall date may 26, 2015

Upon starting the car, the power steering assist fault light comes on and there is no power steering assist. the steering is almost impossible to control. upon turning off the key and engine and restarting the engine there is sometimes, but not always power steering assist. have also had a failure of the power steering assist while driving which could be catastrophic and dangerous. while driving had to find a place to pull out of traffic so the key could be turned off and engine restarted to gain power steering assist again. very dangerous situation that should be recalled and repaired by ford motor company. there are not photos to upload related to the problem at this time.

My driver side door will not open from the inside. this is a safety hazard because if something were to happen where i need to get out of the car fast such as a fire or anything i cant do so. my car was parked. i got out & when i tried to get back in i couldn't. i had to crawl from the passenger side to unlock the door, but it would not open from the inside.

Tl* the contact owns a 2011 ford fusion. the contact stated that there was a failure in which the vehicle experienced intermittent stalling. the vehicle was taken to the dealer who was unable to replicate and diagnose the failure, although they had been notified several times. the vehicle continued to stall and the vehicle was towed to an independent mechanic who replaced the throttle body, but the contact was uncertain if the oem part would fail again. the manufacturer was notified of the failure and provided no recommendation nor a solution. there was no clarification if there was a newly designed part or the same part that had previously failed. the vin and failure mileage were not available.

Takata recall. i received a letter informing me of the air bag recall in july 2016. to date, it has not yet been repaired because "remedy not yet available." it has been almost a year.

I was driving and i heard a beeping sound. i looked down and it said something about power steering advance. i'm trying to get home, and then my wheel lock up.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the barto ford dealer was contacted and confirmed that the parts were not available for the recall remedy. the manufacturer was made aware of the issue and was unable to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

Power steering stopped working while turning.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 06/21/17*lj updated 09/07/2017 *js

The lug nuts on the ford fusion are known to swell to greater than their original size. when these lug nuts swell, the lug nut wrench will no longer fit, so they must be drilled or extracted, and have the potential to fracture when driving. i have replaced the lug nuts twice, so i am on my third set. if i were to have a flat tire, i was told it would have to be towed as the wrench would not fit the lug nuts. "the national highway traffic safety administration and ford have issued a recall alert for 2010-2011 model year ford fusion and mercury milan sedans. the vehicles may have faulty wheel studs that may fracture and possibly cause the wheels to separate from the cars, increasing the likelihood of a collision." recall #: 11v574000 i was never alerted of this recall from ford, and i have also had my vehicle serviced for this exact problem at a ford dealership. i have received other recalls via mail, and also continually check my vin on the ford website. i now have paid for this twice.

Takata recall. i received recall notice 16s26 in july, 2017 and nothing has been done about it. i've talked to the dealership several times and customer relations a couple of times. the answer is always the same: the parts are not available. i say not enough effort is being made to secure them. they have exceeded any reasonable time frame to fix a potentially lethal defect. thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* takata recall. the contact owns a 2011 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 16v384000 (air bags) was received in june of 2016. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 ford fusion. while attempting to drive, the shifter was placed in reverse and the accelerator pedal was depressed. the steering wheel seized and the contact was unable to maneuver the vehicle. the power steering assist indicator illuminated. the vehicle was taken to an independent mechanic who diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure, but did not assist. the failure mileage was 66,000.

At first i was hearing a creaking noise whenever i turned the steering wheel. i took it to the repair shop on a cold day to get it looked at but the creaking noise went away and they could not find anything wrong with it. then a last week on a hotter day the creaking noise came back. the next morning, i turned on my car and tried turning the wheel and an "advancetrac" light came on. i turned off the car and turned it back on and the light went out and i was able to turn the steering wheel again. i still had the creaking noise. then yesterday i went to turn my car on the "power steering" light came on and again i couldn't turn the steering wheel without a lot of pressure. i turned my car off and back on and the light went off, and i was able to drive fine again. this happen 2 more times while driving in a 3-hour period where the light turned on. i immediately stopped my car in the road and had to turn my car off to get the "power steering" light off and get control of my car again. that same day i went to the same repair shop and they tried diagnosing the issue and this time the "power steering" and "advancetrac" light got stuck on. they said i needed to get my car to the ford dealer immediately, so i had to drive my car down the road (same street) with the "power steering" and "advancetrac" lights on and blinkers on since i had to use a lot of strength to make the turns i did have to make to get it to the dealers service center. i was super scared because the road was narrow and curvy and i felt like i wan'ts going to be able to make the turn and run into another car.

Tl* the contact owns a 2011 ford fusion. while in a parking lot, the power steering seized. the failure recurred several other times. the vehicle was taken to the dealer where it was diagnosed that the power steering module needed to be replaced. the vehicle was not repaired. the dealer stated that the unit that needed to be replaced was not included in the warranty. the manufacturer was made aware of the failure and agreed with the dealer. the failure mileage was 64,000.

Tl* the contact owns a 2011 ford fusion. while driving various speeds, the steering wheel seized and the power steering ability was lost. in addition, the stability control, service power steering now, and service advance trac warning indicators illuminated. the vehicle was serviced per nhtsa campaign number: 15v340000 (steering), but the remedy failed to repair the vehicle. the vehicle was taken to the dealer several times where it was diagnosed with a gear issue related to the recall. the gear was replaced several times, but the failure persisted. the dealer stated they would contact the ford recall center to have the recall reopened or else the contact would have to pay for the repairs. the manufacturer was not notified. the failure mileage was 63,000.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact stated that the recall notice for nhtsa campaign number: 16v384000 (air bags) was received in june of 2016. after contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Auto was stolen from employers' parking lot. reported within the proximity location associated with a death investigation. located auto online-returned by employee of the facility. however it was devalued. must explain why and/or correct the error. insurance issue must b addressed. no reason for the listing. lasted long after payoff & quite frankly should have never been tag in such a manner .

Takata recall i received a letter (jujy,'16) informing us of the "safety recall notice 16s26/nht sa recall 16v-384. we've made four phone calls (09/12/16, 10/21/16, 11/10/17, 0512/17) and gotten the same answer- still no parts available. i can't believe this! we are appalled! p.s. during the october 21, 2016 phone call i was informed that there is another recall on this auto, besides the airbag.... no more info on that either!!!

Issue happened while vehicle was in motion. instrument cluster light goes off and on every second with beeps and changing messages: tire pressure monitor fault, door ajar. vehicle left/right turn signals stopped working completely. issue resolved by itself after 10 minutes driving. however radio system stopped working completely after this incident. there is video recorded by someone else showing this issue https://www.youtube.com/watch?v=0aykjosudew . dealer did not fix anything, telling that there are no messages in computer.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Takata recal there is a recall and every dearlership says that they do not have replacement airbage, yet i am supposssed to keep driving this car, even though it may kill my wife or pregnant daughter in laws! mu notice was august 2016. are they trying to tell me that takata has not made any new, safe airbags since august 20165! or is that my family's lives are not a priority with ford. if ford does not have the airbags, then give us a loaner car until they fix my death trap.

Tl* the contact owns a 2011 ford fusion. the contact stated that the transmission shifted abnormally in between gears. the failure occurred without warning. the vehicle was taken to the dealer, but was not diagnosed due to the diagnostic fees. the manufacturer was notified of the failure and referred the contact to nhtsa. the failure mileage was approximately 86,000.

In july of 2015 recall notice 15s18 / nhtsa recall 15v-340 was issued. this recall made aware of an issue with the power steering components of certain model year ford fusions. my power steering broke in my 2011 fusion in the summer of 2015, and was replaced under the recall. less that 2 years later now the same two parts that were replaced under the previous recall have broke again. this time around there is no recall that covers the expenses. in both incidents i was driving on a straight road and my power steering service message popped up. in both cases i parked my car and turned it off and back on again. both times when i turned it back on my power steering was shut off, and was no longer working. this second instance of my power steering breaking is the same exact way it broke the first time. it seems as if the ford dealership replaced the defective power steering parts with more defective parts.

Door handles do not open from the inside at all. the only way out is to roll the windows down and open from the outside. this happens all the time, other ford models have been recalled for the same issue. it is all the time, it doesn't matter if you're parked or driving the doors will not open at all from the inside.

Tl* the contact owns a 2011 ford fusion. the contact stated that while starting the vehicle, the steering wheel seized without warning. the vehicle was taken to a dealer where it was diagnosed that an update needed to be applied to the pscm. the vehicle was repaired, however the failure recurred. the vehicle was taken to the dealer where it was diagnosed that the power steering module failed and needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign: 15v340000 (steering) the manufacturer was not notified of the failure. the failure mileage was approximately 95,000. updated 06/13/17*lj updated 9/27/18*jb

Tl* the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

My 2011 ford fusion seemed to be operating normally after a drive of about 2.5 hours, beginning at about 7:30 a.m., mostly on highways, on sunday, april 9, 2017. the drive was from arnold, maryland to perkasie, pennsylvania. the weather was sunny and mild. when i started the car after it had been parked with the ignition off for about 30 minutes in perkasie, pennsylvania, the steering wheel was very hard to turn. i drove the car several miles on secondary roads and the steering remained extremely stiff at slow speeds, but somewhat easier to handle at higher speeds. i also noticed a steering assist fault message on the display. i then parked the car. after the car was parked with the ignition off for about 10 minutes i restarted the car. at that time the steering operated normally again. i drove back to arnold, maryland without further steering problem.

Tl* the contact owns a 2011 ford fusion. the contact stated that the steering wheel seized with no warning. the vehicle was unable to be driven and was towed to an authorized dealer for inspection and diagnosis. the dealer failed to mention that the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the dealer repaired the vehicle without the contacts approval and the contact was uncertain if the vehicle may be released until the repair concerns had been addressed with the manufacturer. the manufacturer refused to service the vehicle and indicated that the vehicle was excluded from the recall. the approximate failure mileage was 98,000.

Tl* the contact owns a 2011 ford fusion. while driving 60 mph, the power steering became very difficult to maneuver and the power steering warning indicator illuminated once the vehicle was restarted, it operated normally. the dealer diagnosed that the power steering motor needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 140,000. updated 06/02/17*lj

Tl* takata recall. the contact owns a 2011 ford fusion. while driving 65 mph, the steering wheel seized and excessive force on the steering wheel was required in order to maneuver the vehicle. the service advancetrac and power steering assist warning indicators illuminated. the vehicle was taken to the dealer where it was diagnosed that the steering assembly needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. parts distribution disconnect. the failure mileage was 68,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that the driver’s side door failed to open when using the interior latch. the contact had to climb over to the passenger side in order to exit the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was 80,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at 60 mph, the steering wheel seized as the service advancetrac and power steering warning lights illuminated. the contact was able to pull over to the emergency lane and the vehicle was towed to the contact residence. the vehicle was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was made aware of the failure. the failure mileage was 97,000. ...updated 05/03/17 *bf updated 08/22/2017*js

Car was turned off and parked in driveway when i realized that the driver side door would not open. the inside handle was inoperable and to exit the vehicle i had to climb across console and passenger seat. the car was driven to ford dealer where mechanic verified after removing interior door panel the door handle assembly was cracked. the repair cost without tax was $209.42 which included part #6e5z*5422601*a @ $61.07 and labor @ $139.95. while waiting for my repair another customer bought their new ford fusion in for the same issue which led me to question service advisor and sales manager who both advised there were no recall issue with interior door handles.

Takata recall we have checked with ford dealers and the ford main website and are told there is not a remedy yet. we just again, 3-27-17 at 9:00 pm, checked the ford website, entered the vin number and it says remedy is still not available. it has been almost a year since first notified. this has got to be rectified.

Vehicle shut down several times while traveling at low speed on a city street. also, the door on the driver's side will not open from the inside of the vehicle.

2011 ford fusion se had a transmission problem while it was still under warranty (nov. 2013). our vehicle recently had trouble accelerating and shifting between gears. we took our car to a mechanic and he informed us that 3 gears in the transmission broke and we need a new transmission. this car only has 55k miles on it and this is the second transmission problem we've had!! the mechanic said he's never seen a transmission go this early, but reading reviews online of 2011 ford fusions, it seems like this is more common than we'd like to think.

Both front seat, internal door latches have broken. the driver's side went first, followed by the passenger side, both received only normal use. now, to exit the vehicle, the window must be rolled down and the door opened from the outside latch, or a two-hand technique can be learned to open from the inside. this prevents speedy egress in the event of an emergency situation i.e. floods, fires, etc. the car currently has 72863 miles but this problem occurred more than a year or two ago.

My 2011 ford fusion had a safety malfunction recently where the drivers side door handle became inoperable. the same part that has malfunctioned and keeping me from safely exiting my vehicle has been recalled on various ford models and has been overlooked for the one i own although it has the same part. estimated cost of repair will be roughly $100 including labor and ford has refused to cover the cost of repair per ford's customer service department. i have filed a complaint with ford and was given the reference number cas11929128. i would like a solution soon as i do not currently have the finds for the repair.

The vehicle has started making very loud creaking noises when going over a bump or when turning the steering wheel, typically heard more when at lower speeds. the dealer indicated it's the lower control arm is safe for now; however, was recalled on the 2013-2014 fusions. in addition, my door handle/latch also stopped working today while stationary. the door is not latching properly. this recall also affected the 2013-2014 fusions, but not the 2011.

When i put fuel in my car it starts to act janky not wanting to start or anything , also it's showing a recall on the vehicle

Had brakes serviced, new pads, rotors, etc. a few months later noticed brake pressure lost at times, pedal went to floor. took back in to shop, components stated as ok. problem persists. noticed that it happens after a stop where abs is activated, then next brake activation has low pedal. also seems to happen in reverse. not safe, car stop time increases without warning. this is the abs hydraulic module problem that is already under investigation for at least 2007-2009. my 2011 has the same problem. car is at ford dealer now.

Electronic power assist steering failure without warning on several occasions while driving ..

The power steering stopped working 3 time within 3 month period. the car is always stationary when it happens. when i shut the car off and restarted it the power steering came back on. this time the power steering has been off for 7 days. it always has the power steering failure assist sign and the hazard car sign on. i took it to the dealer where i brought it and their machine said code u-3000-96 control module internal fail. they recommended i take it to the ford co. i also called the ford manufacture 1-800 # and she told me it was recalled and fixed in 8/2015 and i would have to pay for it getting fixed. i took it back to the same ford dealer that did the recall service. today, they told me the whole power steering system has to be replaced. $1600 plus repair. do i have any options of getting my money back from the ford manufacture?

Tl* the contact owns a 2011 ford fusion. the contact stated that the door latches failed to open properly from the outside manually. the contact had to use the electric function or roll the window down to open the doors. the dealer (ted britt ford of fairfax, va) replaced the latches, but the contact was uncertain if the failure would recur with any of the other latches. the manufacturer was notified of the failure. the dealer and manufacturer indicated that the vehicle was excluded from any recall campaign with no solution other than replacing the part. the approximate failure mileage was 33,208.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags). the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the local dealer was not contacted. the manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. the contact had not experienced a failure. vin tool confirms parts not available.

2011 ford fusion power steering failed while driving through parking lot. first received multiple failure messages at this time power steering stopped functioning completely. upon investigation i found there is a recall on this make/model and year. recall covers vehicles manufactured at the hermosillo plant in mexico from september 7 2010 and on. my vehicle was manufactured september 6 2010 (one day prior to the beginning of the recall) after multiple phone calls i found; ford would not help. after looking into this further i found this is an ongoing issue with many owners. a representative from ford said their hands were tied until ntsb directs them to modify the recall dates. i was lucky. this could have turned out much worse had my wife or daughter were driving on a busy road. unsatisfactory response from ford. major safety issue.

I was pulling up slowly behind two cars at a red light when my engine accelerated with my foot firmly on the brake. my car began to inch forward toward the car in front of me. i put the car in neutral and the acceleration continued. i put the car in park and once again the acceleration continued. i then turned the key off and the engine shut down with my car ending up a foot away from a car with a woman and two children in it. i went online and found other cases of this happening to other people with 2011 ford fusions. i took the car to my dealer and they said they could not find anything wrong. this is the second time this has happened to me with this car. i was on a busy four lane highway both times.

Tl* the contact owns a 2011 ford fusion. while driving 30 mph, the power steering failed without warning and became difficult to operate. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the power steering pump needed to be replaced. the vehicle was repaired, but the failure recurred twice. the manufacturer was notified of the failure. the approximate failure mileage was 62,702.

Steering weel.

Tl* the contact owns a 2011 ford fusion. the contact stated that the power steering warning indicator illuminated. the vehicle was taken to the dealer where it was diagnosed that the steering assembly needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 60,000. updated 12/01/16*lj the consumer stated the dealer advised the failure may have been mechanical in nature. the vehicle was repaired. the consumer suggested for cell phones to have a shut off feature after driving over 10 miles per hour.*js

Takata inflators i recovered a letter 3 monts ago saying my airbag needed to be replaced. the letter stated that i would get a call or email telling me when to taky care for repairs i have not heard anything else.also my steering has gone out in my car i can not get anyone to tell me why they just keep saying i can fix it. its becoming to the point were i can't drive. what do i need to do

My ford fusion was parked and i suddenly am unable to open the drivers side door from the inside. i have to lower the window all the way and stick my arm out to open from the outside handle. my windows are electronic and freeze shut in the winter (mn resident) making me unable to open the door at all from the inside. i will be unable to get out of my vehicle in the winter and could be trapped in an accident or vehicle fire and unable to get out and help my children.

There's a creaking sound that is coming from the right side of the vehicle hen you're driving. the creaking sound comes to play when you're driving 5 minutes into your travel. the sound tends to come and go but at times, it gets really bad. i've had other people comment on the sound and have seen on ford forums that this has been a common issue with this vehicle.

The power steering keeps failing while driving. we get a power steering assist fault car is very hard to steer and control. this is very dangerous.

Takata recall two months ago, i received recall notice indicating inflation of the passenger side airbag could cause severe injury or death. neither ford nor nhtsa have acted in a responsible manner in that ford is still waiting for parts and cannot estimate when parts will be available. considering inflation can cause "serious injury or death", there is no honest guidance by either ford nor nhtsa other than keep driving. i intend to copy this to my two senators and my house representative.

Driving along on a busy street and a service power steering soon appeared and after making a left turn the steering stopped i immediately pulled over as i was unable to drive it had to get car towed. was not on a highway was driving along about 40mph.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

I parked my vehicle and went to open my doors and the driver and passenger sides doers would not open from the inside. i had to proceed to unlock the door manually and roll the window down, place my arm out the window to open the door from the outside. the passenger had to do the same for their door as well. we are both senior citizens with disabilities. are there any recalls on this issue? i'm concerned for the safety and well being of me and any passengers that happen to be in the vehicle in the case of an accident where as i have to exit the vehicle in an emergency.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Faulty steering light came on several times and then turn off while driving.... and today 09/01/2016 the steering column locked up and unable to use even if the car is turned off and on. the car was in reverse when it locked.

I entered my vin number knowing my car has the takata recall but wanting it fixed sometime before "the future", and i found that my car had a power steering recall from 2015 that i was never notified of.

I have a recall on my car for the fuel tank and there is no fix at this time. i need to get my tags on my car by november and dont know if i will be able to.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at 40 mph, the "check fuel fill inlet" was displayed across the message board. the vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be inspected under nhtsa campaign number: 15v793000 (fuel system, gasoline) but, no trouble codes were discovered. the vehicle was not repaired however, the failure recurred and the vehicle was taken back to the dealer where it was diagnosed that the purge valve needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 95,000. ...updated 10/19/16 *bf *tr

While driving at 60 miles per hour my vehicle decelerate in rush hour traffic, miles away from home. i was able to put my emergency flashers on and move over to the shoulder before my car completely lost power. i had a tool light come on the dash and the car was still on but no power. i turn the engine completely off for about t 1 minute and then restart my car. i was able to safely make it home. on my grandchildren first day of school, while picking up at 1 of 3 schools on the way to the second school my car decelerated just before a train track during rush hour once again. this time my engine light came on the dash. following the same technique i restarted my car, made it across the track only for it to quit again. my grand baby was worried and needless to say so was i.. using the same technique we were able to make it safely home. requiring another vehicle to go pick up at the other two school late.... please tell me i shouldn't be afraid to drive my car because right now i am i attempted to perform a vehicle health check but it want allow me too. please say there is a solution to this ongoing problem surely ford is aware of this problem and there's a recall and i'm unaware right

I was driving my 2011 ford fusion, and my vehicle locks up almost causing me to reck! i had to slam on breaks. after getting the vehicle under control i called b & b ford's to let them know what's going on. i ended up having my vehicle towed to the ford dealership. the ford dealership mention the power was my rack and pinion had to be replace because it was causing problems with my power steering, which cost me $1650.51. since having the power steering fixed, i been to the dealership over 5 times for the same problems and been having to pay them over and over! something the b & b ford said they fixed the first time i gave them 1650.51

Have a defective ptu - power transfer unit that needs replacing. it was leaking fluid and was told i need a whole new unit. i have read about numerous issues with these but a recall was never issued.

I am having the same problem with my 2011 fusion as the recall for the 13's and 14's door latch recall. this just started today 8/16/2016, if you try to close the passenger door normal it bounces back at you and will not latch. if you close it very gently it latches but doesn't seem to be very solid. this happened as my wife was picking up our child from school. when she went to close the door it just bounced right back open at her. pictures would not do much good in this case as they would be of a door either open or closed but i am going to take a video of what it is doing if you would be interested in viewing it.

Takata recall passangers side. i would like the air bag shut off. i am very uncomfortable with anyone riding in the front seat. i exhausted asking for help from ford, my dealer and my insurance co.

Tl* the contact owns a 2011 ford fusion. when making a right or left turn, there was an abnormal noise coming from both front wheels. the failure recurred numerous times. the vehicle was not diagnosed nor repaired. the vin was not included in nhtsa campaign number: 11v574000 (wheels). the manufacturer was not aware of the failure. the approximate failure mileage was 90,000.

Front passenger side coil spring over the wheel found borken. had to replace the coil spring. shop suggested replacing the strut as well, and also told us that this should ba a mold problem and had happened to a lot of ford, chevy, and 07-09 honda, but ford never issued a recall. there happens to be a chevy truck next to us with a broken coil spring.

Tl* the contact owns a 2011 ford fusion. the contact stated that the vehicle stalled more than four times after the warning indicator wrench illuminated. the vehicle was taken to a mechanic who diagnosed that the fuel throttle body needed to be replaced. the vehicle was also taken to the dealer for diagnostic testing. the vin was included in nhtsa campaign numbers: 15v793000 (fuel system, gasoline) and 15v340000 (steering). the manufacturer was notified. the approximate failure mileage was 93,545. vin tool confirms parts not available. parts distribution disconnect.

2011 ford fusion se (bought at doug cheverolet 3 months ago)cut out 3 times today l'm scared .pulled car over thank god not on highway turned off started up went 5 miles did it again 2 more times .is there a recall on this system?have an appt.with mechanic tommorrow have read about throttle body problems has 93,000 miles on it.

Tl* the contact owns a 2001 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 09/08/16*lj updated 10/04/16.*jb

Tl* the contact owns a 2011 ford fusion. while attempting to accelerate with the gear shifter in the drive position, the power steering fault assist warning light illuminated. the steering wheel seized. the vehicle was towed to a dealer where it was diagnosed that the gear box failed and needed to be replaced. the vehicle was not repaired. the vin was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 63,000.

Power steering went out

On 16 july 2016. the 2011 ford fusion was in park and the ignition was off. when the driver of the vehicle attempted to open the driver's side door to exit the vehicle, the mechanism for the interior door handle broke, making it impossible to exit the vehicle directly from the inside on the driver's side. the outside door handle was still functional, such that the window could be rolled down with auxiliary power or the engine running and the door opened from the outside through the window using the outside door handle. this then required rolling up the window and turning off the power/engine to fully exit the vehicle. alternatively, a passenger exiting the vehicle prior to the driver could also open the door from the outside to allow the driver to exit; however, all doors should be operable from the inside of the vehicle without power or assistance in order to allow exit from the vehicle in an emergency situation. part #6e5z*5422601*a (driver interior door handle) was replaced on 18 july 2016.

The power steering assist failure light came on several times when i started my car. i looked in owners manual which stated to turn off and restart which let me drive. but it stated to call dealer. i called dealer which said that it was under recall. the next day the dealership told me that my car was not included in recall. it is the same part that is under recall on other 2011 fusions but not mine. now i have to pay $1,000 to replace the steering gear.

Code p0457 and p1450 keep coming up. the description is a fault with the fuel filler near the gas tank. a recall for the fuel gas tank filler was previously performed. is this part of this recall?

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the parts for the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. parts distribution disconnect.

This is a complaint with ford's recall 15s18. the recall was performed on my car (only software update). when the recall was performed there was no diagnostic trouble codes found in the power steering control module. since this recall was performed i have experienced loss of steering. the steering locks up and i have only manual steering while driving. car was in for service and was told the steering gear needs to be replaced. i was told this is my responsibility at a cost of around $2000.00. the recall clearly states the steering gear would be replaced under this recall. i contacted ford about this and i was told the recall has been performed and the replacement of the steering gear was my responsibility. this car is unsafe to drive and a recall was mandated by the nhtsa, and ford will not resolve this recall. i was told with the amount of miles on the car the recall doesn't apply anymore. this should be ford's responsibility to replace the steering gear if their is a know defect in the part. it should not matter the amount of miles on the car. if there is a defect in the part it should be replaced under this recall the consumer should not be responsible to repair the car due to the know issues regardless of the miles on the car.

Tl* the contact owns a 2011 ford fusion. while driving various speeds, the steering wheel became difficult to turn left or right. the contact stated that the vehicle had to be restarted on numerous occasions in order to correct the steering failure. the vehicle was diagnosed as needing the rack and pinion replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 159,000.

Door handles come off. door check strap broke on right front passenger door.

Tl* the contact owns a 2011 ford fusion. the contact stated that the power steering warning indicator illuminated randomly and the steering wheel seized. the contact had to turn the vehicle off and on each time the failure occurred. the vin was included in nhtsa campaign number: 15v340000 (steering), but the vehicle was not repaired by the dealer within a reasonable time frame. the contact was uncertain if the dealer would comply with the recall repair. due to the mileage of the vehicle, the dealer would not repair the vehicle. the manufacturer was notified. the failure mileage was not available. parts distribution disconnect.

Takata inflators. i received a notice in july of 2016 indicating a recall occurred. however, it is now march of 2017, and i have not received any card indicating that i can take the car to the dealer for the airbag replacement. i am very worried that the car is a hazard to drive.

Tl* the contact owns a 2011 ford fusion. while driving approximately 55 mph, the inlet fuel warning indicator inadvertently illuminated. in addition, while making turns, the steering wheel seized and the power steering warning indicator illuminated. the vehicle was not diagnosed or repaired. the contact stated that the vehicle was taken to the dealer and previously repaired per nhtsa campaign number: 15v793000 (fuel system, gasoline); however, the failure recurred. the manufacturer was not made aware of the failure. the approximate failure mileage was 90,904.

Rear exterior stop/turn signal light sockets have burnt marks around entire socket; replaced burnt out bulbs multiple times.

Backing out of parking spot and power steering abruptly failed with power steering assist fault error. very hard to steer. took to dealer and was told i had previously had steering reprogram under recall. diagnosis steering rack needed to be replaced at $2000. luckily it failed in parking lot. main concern is recall reprogram had been done in timely manner. these racks should be mandatory replace problem waiting to happen.

Driving down the road & power steer went out couldn't steer car almost had accident! message went across check power steering now. drove home very slow. will call dealer in morning. afraid to drive!

Lug nut and stud failure. learned of problem after a dealer repair. car stationary at home when problem discovered. after dealer safety recall repair of front steering rack, which included tire rotation, meaning all 4 tires removed and returned to vehicle by the dealer. i was replacing the front brake pads, easy repair, and i learned the following: lug nuts were tightened so tight that the wrench provided by the manufacturer would not loosen them by hand. tried to use star wrench, which was larger, and still too tight. decided to use manufacturer wrench from trunk with a 5 foot piece of emt thin wall tubing to add torque, had to tap lug wrench onto one bolt due to swelling of outer bolt covering (corrosion between bolt and decorative covering). learned dealer had stripped one bolt on driver front wheel. after replacing pads on drivers side, started repair on passenger side. 2 studs broke off while removing. using a hand wrench this has never happened in 45 years of repairing cars. i believe ford should consider replacing all lug nuts and studs on their vehicles as this "defect" could cause serious injury or death. lug nuts should not swell nor should they be repeatedly over tightened during the tire rotation process used by all ford dealers in their (roughly) $30.00 service package that includes oil change, brake inspection, and tire rotation. this package has resulted in my tires being rotated and retightened several times, meaning each time of over tightening further weakens the strength of the lug stud. not sure if the stud is defective or the ford motor company practice of over tightening lug nuts is the cause of these bolts being weak enough that they snapped with hand removal. thank you. [xxx] *dl information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*jb

Started car and dashboard display stated "power steering assist fail". i had no power steering at all trying to drive home. power steering system failed and has to be replaced. ford said there is a recall for this, but my vin does not apply even though it is in the years recalled.

Was backing out of a parking space (in motion, turning the wheel) and the car gave a warning signal and then it said power steering failure. i could not turn the steering wheel at all. i restarted the car and then it was okay. my husband said that the same thing happened to him a week ago when he turned the car on, he was stationary at the time. he restarted the car and it it was fine.

Tl* the contact owns a 2011 ford fusion. while the vehicle was stationary, the blower motor resister malfunctioned. the contact stated that the wires associated with the component melted. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 120,295.

I recieved a recall notice #16s26 nhtsa 16v-384 in july 2016. i contacted them in november 2016 to find out why nothing is be done. ford cust serv stated that they were working on repair and that i would be contacted in near future. i have not and it has been over 6 months. in the mean time my daughter is driving an unsafe vehicle. i would like to lodge a complaint about ford dragging feet to get this completed. i could not find another method od addressing this issue so here i am.

Tl* the contact owns a 2011 ford fusion. the contact stated that on several occasions while driving, there was an abnormal vibration and clicking noise emitting from the steering wheel. the contact also stated that while attempting to start the vehicle, the vehicle failed to start. the vehicle was included in nhtsa campaign number: 15v340000 (steering). the vehicle was not taken to be diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 87,000.

While driving, the car faces a sudden loss of power steering and a "service advancetrac" warning message comes on at the same time. the warning light for the traction control stays on. power steering resumed after some time but the "service advancetrac" warning message and traction control warning light stayed on. this happens almost weekly and seems very dangerous. i was very lucky to not have this happen while on a freeway or at a turn. *tr

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Failure right front inside door handle. drivers door handle on inside has stopped working. i must roll down window and use outside door handle to open door. this occurred 02/06/17 when i stopped car, turned off the ignition and tried to exit the car. door handle has not worked since then. when car was less than 1 year old the right front passenger door handles inside & outside failed intermittently. dealer "could not find" the problem. this went on for several weeks until finally the passenger door could not be opened from inside or outside. car was taken to dealer and repaired under warranty.

My door latch broke on the car. my teenager got in the car and the door wouldn't close. i couldn't ride home with it in that condition. i see it's a common problem with fords, but my year of fusion is not on any recall list. it definitely should be because that is a very real safety issue.

Squeaking on the left side when going over bumps or turning the steering wheel at low speed on city street.

Tl* the contact owns a 2011 ford fusion. on several occasions while driving the vehicle, the power steering failed to operate. the contact stated that the failure was intermittent. the vehicle was taken to the dealer to be diagnosed. the contact was informed that the steering gear needed to be replaced. the vehicle was not repaired. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the manufacturer was notified of the failure. the approximate failure mileage was 74,298.

Tl* the contact owns a 2011 ford fusion. the contact stated that the steering wheel failed to turn and the power steering assist indicator illuminated. the contact was able to avoid a crash. the failure occurred numerous times. the vehicle was repaired per nhtsa campaign number: 15v340000 (steering), but the failure recurred. the manufacturer was notified. the failure mileage was 149,000.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part for the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. the manufacturer was made aware of the issue. vin tool confirms parts not available......updated 03/08/17 *bf *cn

Tl* the contact owns a 2011 ford fusion. while driving 55 mph, the service advance trac and service power steering warning indicators illuminated and the power steering failed. it was diagnosed that the steering gear needed to be replaced. the contact stated that the vehicle was previously repaired out of pocket, but the failure recurred. the vehicle was not included in nhtsa campaign number: 15v340000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 101,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while operating the vehicle, the check engine light remained illuminated. the vehicle was taken to the local dealer boulevard ford located at 40 bridgeville rd, georgetown, de 19947 who diagnosed that the canister purge valve was faulty. the vehicle was not repaired. the manufacturer was notified of the failure but no assistance was offered. the contact was informed that the vehicle was not included in nhtsa campaign number: 15v793000 (fuel system, gasoline). the failure mileage was 90,000.

The power steering assist quit working for multiple seconds multiple times over a period of 5 years while the vehicle was still under the extended 10 year warranty afforded us via the safety recall 15s18. each time we brought the vehicle in to be checked for dtcs, there were no dtcs present probably because the failure would only occur for about 3 seconds. not long enough to set a dtc. at ten years and 28 days after the in service date of the vehicle the power steering assist failed for about 15 seconds, just long enough to set a dtc. when the rack failed, the steering was nearly impossible to turn and may have resulted in an accident if the failure would have occurred while actually driving down the road. lucky for us we were still in the driveway in gear but not moving. ford diagnosed the problem as a failed power steering rack, but since we were 28 days past the ten years, they refused to install a power steering rack under the terms of the recall. we had to pay $2100 for a replacement power steering rack.

There was a safety recall for the 2011 ford fusion, however, i put my vin into ford's system to access the power steering assist failure recall, and it does not come up. the 2011 ford fusion and other years were recalled by ford, yet it doesn't show for my car. i need this repair completed, as this vehicle is unsafe in its current state. i was driving the vehicle on the city streets and the highway, it lost all steering control. i was in fear of my life. i could barely turn the steering wheel and had to maneuver two lanes of traffic to come to a stop. i have not had the car for long, yet it sits in the garage because it is unsafe and undriveable. i need to know why my 2011 ford fusion is not covered. ford knew about the faulty steering racks in these vehicles and refuse to repair or offer a remedy for some of the same model year vehicles.

I was driving on my way home and all of a sudden my power steering went out. because of this i hit a curb and popped a tire but luckily no one was harmed. i looked into the issue and saw many others have had similar problems and i discovered that there was a recall for that same part (recall #15s18). i contacted my local ford dealership and the service manager laughed at me saying it was my fault for hitting the curb after telling him i hit the curb because the steering went out. after more discussion they refused to grant the recall because i was one month past the warranty date and it would cost over $2000 to fix. if this were to have happened to me on the highway i could have been killed. luckily it was on a street close to my home. although i wasn't injured, someone else may have been or may be in the future.

Lost brake pedal, goes to floor abs module bad on my 2011 fusion. ford is aware of this issue and wont do nothing about it..severe safty issue

Tl* the contact owns a 2011 ford fusion. the contact stated while driving 25 mph, the electric power steering failed to operate as intended. the contact stated that the service power steering amd stability traction warning lights were illuminated. the vehicle was taken to the local dealer bob-boyd ford (2840 n columbus st, lancaster, oh 43130, (740) 654-1122) where it was diagnosed with needing the software to be updated. the vehicle was repaired however, the failure recurred. the manufacturer was informed of the failure but offered no further assistance. the failure mileage was approximately 224,000.

Brakes always need to be pushed all the way to the floor to stop since the car was purchased

Twice in the past year, i had a power steering assist fail when it was parked at a store. the first time, it was okay after i let it sit for 1/2 hour. last week, when i got in my car, it failed again. i was able to drive it 8 miles and parked it at the dealer. they couldn't scedule it til march. i had to go home 20 miles away. when i got back in, it was okay. has there been a recall? or should i have my mechanic look at it?

While driving with my three children the power steering went out on the car. i was able to get the car home without an accident. i could not park on the street as the lack of power steering made it impossible. once parked we turned the car off and started to look into possible problems.

While in motion, the vehicles powered steering gave out - with the failure of “service advanced track”. turning the wheel becomes nearly impossible - it’s extremely dangerous. often, before the “service advance track” failure, when starting up the car, if i started turning it would flash a warning related to the steering - i have to wait about 5 seconds before turning. i’ve told various mechanic shops about this issue (when intermittent) and they were been unable to diagnose it. since i purchased the vehicle years ago, i noticed that the steering leans slightly to the right. the “service advance track” failure has occurred once in the past and the resolution was quite expensive / unwieldy ($2k) - it involved replacing the axle, amongst other components, that were damaged because of the steering issues. this occurring twice, in both cases while driving the vehicle (possibly under highway conditions), has been exceedingly worrisome & stressful. in an instant, turning requires a tremendous amount of effort - i am certain, in some situations, this sudden steering failure would have resulted in horrendous accidents. the first time the “service advanced track” failure occurred: restarting the vehicle allowed it to become drivable - enough that i could bring it to various mechanics. i believe i was told i could replace basically the entire steering system, for an exorbitant price, but, the mechanics could not even guarantee it would fix anything. this time, it was wholly undrivable.. now that this has occurred a second time, i have absolutely no confidence that the electric steering in this vehicle is safe - it genuinely worries me that this vehicle is on the road. unless ford can wholly diagnose, recall and fix this issue, i will be selling the vehicle and buying a new one - for my safety, my passengers safety & the safety of other drivers on the road.

Loss of power steering and continued intermittent power steering assist fault after reprogramming . ford and local dealership art hill ford refuse to acknowledge issue as an active recall after performing programming instead of gear replacement back on 02/17/18

When i brought the 2011 ford fusion the power steering fault came on and went on and off and had car looked at they did not detect a problem this was like 11/2018 and then later on in fact years later the power steering fault came on and off and finally stayed on without going off. it was difficult to steer car. was on the road had to be very careful driving home. i had the car looked at and found out that there was a recall but it has since expired for a rack and pinion and that i would be liable for the cost to repair. the first part of the recall was to try to reset it but in my case it did not work so i was out of 160 and had to pay for further repair a rack and pinion, which was in upwards of 1500. had i known about the recall i would’ve got it repaired before i brought the car. they told me the recall had expired in 2019 they could not repair it. i am very disappointed in they way they handled it i think they should have at least covered the parts.

2011 ford fusion. power steering assist fault appeared many times when started the vehicle. the message tends to disappear by turning off/on the vehicle. one time steering lost power while driving at 30mph. turned the vehicle off/on on middle of the road and then the issue disappeared. have no confidence now in driving this vehicle. own this vehicle for one year and 173100 mile on it.

While driving on a city street, i was coming to a stop sign. there was snow on the road and the abs kicked in, and the pedal went to the floor. since then the pedal goes to the floor every time i use the brakes.

Power steering assist fault began to appear randomly, same as described for the other recent complaints. usually can be cleared by turning off/on, but a definite safety issue if it occurs while driving.

When the vehicle is first started, there is power steering. then after driving for 5 minutes or so, it losses power steering and goes into manual steering mode. this happened 3 or 4 times and now there is no power steering at all. there was a recall dealing with this issue in 2015 but i did not own this vehicle at this time and am unsure if the recall was repaired. the car only has 140,000 miles.

My power steering assist fault light came on my car. i turned it off and back on and it went off and everything seemed fine. this morning i get in my car to come work and the power steering assist fault light came on. i turned off the vehicle and then turned it back on, this time it did not go off and the power steering was no driveable at all. i had to have my car towed to the ford dealership because it wasn't driveable and then was told that they had no vehicles to loan to us to drive. unacceptable in our book!

I was driving down walker road going onto day hollow and when i got to the intersection there was no stop sign indicating to stop, when i got there the other side had no stop sign either and when i came to a stop a car flew by as we both had the right of way, i have dash cam video and if you don’t fix it someone’s gonna die right there. nothing actually happened to my car.

Driving about 40 mph and the "power steering failure" light appeared and the steering felt heavier. i pulled off the road and turned off the car for about 5 minutes. when the car was turned back on the message did not reappear. vehicle mileage is about 140k.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at 40 mph, the power steering malfunctioned. the contact regained control after the vehicle swerved and pulled over. the tract steering light and the service power steering light was flashing. the contact was able to drive the vehicle back home. the contact took the vehicle to davidson ford of clay (3690 state route 31, liverpool, ny 13090, (877) 810-7456) to be diagnosed. the contact was informed that the steering gear needed to be replaced. the contact was also informed that the vin was not under recall. the dealer stated that the manufacturer would be contacted to see if any assistance would be provided. the manufacturer was contacted and informed of the failure. the contact was informed that the vin was not under recall. the vehicle was not repaired. the failure mileage was 100,000.

A safety recall work on the power steering occurred june 2019. the power steering failed at 60mph on 12/29/2020. was told by dealership, you now have to pay for the repairs. i never believed the repairs were completed because the same groaning noise continued afterwards. ford needs to do what is right.

I was driving my 2011 ford fusion hybrid at around thirty mph on a city street and my brake system warning light popped up on the dashboard. as soon as that happen i had no brakes, and there was no resistance in the brakes. they went straight to the floor, luckily i was able to stop the car with my emergency brake. i restarted the car and the brakes worked fine after that.

Tl* the contact owns a 2011 ford fusion. the contact stated that while his nephew was driving at an undisclosed speed, the brakes malfunctioned causing the brake pedal to extended to the floor. the contact stated that the vehicle failed to immediately stop. after restarting the vehicle, the brakes operated as designed however, the failure recurred. the cause of the failure was not determined. the local dealer and manufacturer were not notified of the failure. the failure mileage was 160,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving 30 mph, the abs, emergency automatic braking, traction control, and service warning lights illuminated on the instrument panel while depressing the brake pedal. the contact also stated that excessive force was needed to bring the vehicle to a complete stop. the vehicle was taken to lucas ford (900 us-130, burlington, nj 08016) however, the vehicle was not diagnosed. the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was 128,262.

Tl* the contact owns a 2011 ford fusion. the contact stated that while attempting to drive the vehicle, the power steering assist warning light illuminated and the steering wheel became difficult. the vehicle was taken classic ford of smithfield (1324 n brightleaf blvd, smithfield, nc 27577) but was not diagnosed or repaired, due to the diagnostic and the repair fees. the vehicle was later taken to firestone and was diagnosed that the steering rod and rack & pinion needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 85,603.

Tl* the contact owns a 2011 ford fusion. the contact stated that while her husband was driving at low speeds, the steering wheel was difficult to turn. there were no warning lights illuminated. the vehicle was taken to an independent mechanic and was informed that the power steering needed to be replaced. the local dealer was not contacted. the vehicle was not diagnosed nor repaired. the manufacturer was contacted and informed of the failure. the contact was informed that the vehicle was previously repaired under nhtsa campaign number: 15v340000 (steering). the failure mileage was 104,000.

Power steering assist fault - no power steering in car

Following an abs brake event, my brake pedal was noted to sink slowly to the floor when braking. no fluid was lost. i read the recall notice details for the hcu on an 2010 fusion (19s54). from this, i was able to determine that if i braked on gravel, i could cause the abs to activate and correct the issue. that worked great for several weeks, but while my daughter was driving the car, the sinking pedal issue resumed. she is not an experienced driver. i'd like to take it to the ford dealer for diagnosis and repair. i see the investigation 19s54 included 2006 to 2012 models; however, the recall for some reason only covers to 2010. what's up? can i go get my car fixed? or do i need to wait until my daughter has an accident?

Power sterring stopped working, while in a turn and nearly crashed. i pulled over, and turned off the car and then restarted, and the power sterring started working again.

Tl* the contact owns a 2011 ford fusion. the contact stated that on several occasions while driving at various speeds, the steering ceased without warning. after turning off and restarting the vehicle, the vehicle regained power steering functionality. he contact contacted imperial ford (8 uxbridge rd, mendon, ma 01756; (508) 473-2800) who informed the contact that the vin was not included in nhtsa campaign number: 15v340000 (steering) and was therefore not covered under the recall. the manufacturer was made aware of the issue and confirmed that the vin was not included. the contact was directed to nhtsa to file a complaint. the approximate failure mileage was 90,000.

Activation of the anti-lock braking system causes a loss of braking - pedal goes nearly to the floor. the condition can sometimes be reversed by rapid pumping of the brakes. suspect faulty hydraulic control unit (hcu) - sticking valves. the 2011 models should absolutely have been covered in the recall for 2008-2010 models. please ad this model year to nhsta 19v904000. this is a known danger and ford must be held responsible for the defect/resolution. thanks!

My son was driving home in his 2011 ford fusion when he got a power steering alert and the wheel was extremely hard to turn. luckily he had a straight stretch on the highway and made it home safely. when took it to a dealership for repairs and after seeing a field safety alert for this issue. ford refused to honor the field safety alert due to mileage and we paid almost $2000 for repairs.

The power steering in the vehicle has failed two times over the past week. dashboard light says "power steering fault." the problem happened once while stationary in a parking lot and another time while backing the vehicle up. turning the vehicle off and off temporarily fixes the problem.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving the vehicle, the power assist fault message was displayed prior to the steering wheel becoming very difficult to turn in either direction. the cause of the failure was not determined. the local dealer toliver ford located at 1311 s pacific st, mineola, tx 75773 and the manufacturer were notified of the failure. the failure mileage was 165,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at 40 mph, the power steering malfunctioned. the contact stated that the vehicle was difficult to steer. the vehicle was turned off and restarted while in motion and the vehicle regained power steering functionality temporarily before the failure recurred. the vehicle was steered into a parking lot, turned off and restarted, and driven to the residence. parkway ford (98 w. us highway 64, lexington, nc 27295, (336) 243-2731) quoted a replacement cost of over $2,000 to replace the electric power steering system. the manufacturer was made aware of the failure. the failure mileage was 128,000.*dt consumer stated power steering failed again at 7000 miles.*jb

Power steering assist fault error. now the steering does not work so the car cannot be driven. error appeared when starting the car

Steering locked and caused the car to swerve serverly, this can be very fatal luckily no one was on the road when this happened.

This is a recall on the non 3.5l already but mine is the 3.5l. sometimes when i would turn the car on the "power steering assist fault" alert would come on on the dash control panel. i would not have power steering. i could turn my car off then back on and it would be gone and i would have power steering again. well this past time i tried turning the car off and back on and the alert did not go away this time. i have no power steering.

Check engine light came on

Ford offered recall 15s18 to replace electric power steering assist on 2011-2012 ford fusions. the manufacture date for the recall begins on sept 07, 2011. however, my ford fusion, manufactured one month earlier (august 07, 2011), has the same issue. the dash message center says "service power steering now" and "service advancetrac". at approximately 85,000 miles i lost power steering at 75mph while passing an 18 wheeler on the interstate. i lost control of the vehicle and had to rapidly decelerate and pull over. i almost wrecked into the bar-ditch, as the steering column violently jerked the vehicle to the right. now, i still have complete loss of power steering and my local ford dealership informed me that recall 15s18 won't cover my vehicle repair since it was manufactured a month too early. according to my research, this problem actually affects a number of ford makes and models, from 2008-2015. the problem is frequent and persistent among 2010-2012 fusions. ford should be liable, especially when safety is the issue. the malfunction is incredibly dangerous, and ford is about to have yet another massive lawsuit for this.

Tl* the contact owns a 2011 ford fusion. while driving approximately 20 mph and attempting to stop, the brake pedal traveled to the floor when depressed. there were no warning indicators illuminated. the contact drove the vehicle home. the following day, the vehicle was taken to an independent mechanic who flushed and replaced the brake fluid. the vehicle was not diagnosed by the manufacturer. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 41,800.

Power steering assist fault. when i started the vehicle, i cannot turn the wheels, and the dashboard shows "power steering assistance fault".

Power steering fails. unable to steer vehicle at all..this has been a problem for quite some time when first starting the vehicle but now has progressed to more frequent and during normal operation on the road.dashboard warning states'power steering assist fault'. this failure has occurred at various speeds but usually at lower speeds.

Tl* takata recall. the contact owns a 2011 ford fusion. while the contact's vehicle was idling at a red light, it was rear ended by another vehicle. the air bags failed to deploy. there were no injuries and a police report was not filed. the vehicle was taken to an independent mechanic and the body damage was repaired. the contact received notification of nhtsa campaign number: 16v384000 (air bags). the part needed for the repair was not available. the manufacturer was made aware of the failure. the approximate failure mileage was 70,000. vin tool confirms parts not available.

I am unsure if my car was included in the air bag recall that i found via google, i was never notified for several recalls involving my car. now the ford dealership has informed me that there is an issue with my car as well as several others of the same make and model with code issues. these code issues cause the power steering to fail without warning and cause loss of control as well as something involving service advancetrac. ford has told me they can reset each time the code messes up but at this time ford has not ordered a recall and they will contact them to let them know. what am i to do? this is very dangerous!

The abs system on my ford fusion hybrid completely failed as i was about to get onto the 4 1/2 mile long chesapeake bay bridge. there was no advance warning that this was to happen. i managed to turn the car around and drive it to the dealer who had the car for 3 days and ultimately had to replace the entire abs module at a cost to me of $2764.00. thankfully, when this happened i did not have to apply my brakes in an emergency situation because the only braking that i could effect at that point was to depress the brake pedal all the way to the floor and bring the car gradually to a stop. this should never have happened on a vehicle with only 94,000 that is regularly serviced including a tune up at the same dealer exactly one month previously.

Power steering assist failure while driving and turning making vehicle difficult to control. recall was issued on this and computer upgrade installed. i was not warned that this could be very dangerous and would most likely occur. shutting off engine and restarting temporarily fixed, but has happened again. less than 80,000 miles on vehicle.

Tl* the contact owns a 2011 ford fusion. when the brake pedal was depressed, the brake felt soft and the pedal traveled to the floor. the vehicle was taken to an independent mechanic who diagnosed that the abs module needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 65,000.

My drivers side heated seat began to get warmer than usual when i would use it. it would become so warm that i would have to turn it off because it was getting too hot and i was afraid that it would burn me. after a few weeks of this happening the seat heater stopped functioning properly all together. i would press the heated seat button and it would illuminate for a few seconds (maybe 2-3) and then shut off on its own, as if something were tripping a fault. today (1/12) the seat does not get warm at all before the switch turns off automatically. it is apparent based on research that this is a very common issue with the ford fusion. this was happening when i put my car into revoers or drive to pull out of my driveway.

Tl* the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags). the part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Front flew open while driving (on a 4 lane city street, about 30 mph, turning slightly to the left), passenger would have been thrown out if not seatbelt retained her. repeated slamming door shut to get home closed the door, but now the door wont open from the inside nor outside. this is a real personal hazard if attempting to exit in an emergency. contacted the local dealer, he tells me ford fusion was recalled because of door problems but not my vin number, the same answer from ford motor co.

66,100 miles 12-21-16 the power steering went out suddenly while driving on the fl turnpike highway. the car starting beeping and stated "service advancetrac" and "power steering failure" displayed on dash. took it to ed ford in sparta and the wanted to replace the entire assembly for $1600.00. i defined the service. i am a very small woman and this is extremely impairing and highly dangerous for me because i am now unable to turn the steering wheel at all. server all complaints found on mine even recalls for this vehicle with my model but not official under the vin for my car. please assist *tr

While attempting to open driver door to exit the vehicle, door latch mechanism inside of door broke causing latch to become inoperable thus causing me to roll down the window and exit the vehicle from the exterior door handle. the vehicle was stationary, in park, in my home driveway. unless i roll the window down and open the door using the rear latch, i cannot exit the vehicle. in a crash situation, or a situation in which the window is iced up and cannot lower, exiting the vehicle could be impossible and dangerous. when i reported it to my local service tech, he stated that it was a common issue.

I was driving home on the highway, about 60 mph, my service power steering now light illuminated. immediately after, my steering wheel locked up, and i lost all steering capability. my car began coasting and scrapped the guard rail on the highway. i was able to coast off of the freeway into a empty parking lot. *tr

The abs control unit failed and almost made me crash in the highway on n 680 exit treat blvd ,and i spent $1500 just to find a solution. this is a recall that needs to be addressed.

Tl* the contact owns a 2011 ford fusion. the contact stated that the brake pedal needed to be applied with an excessive force in order to safely stop the vehicle while being operated at lower speeds. the failure occurred without warning. the vehicle was not taken to be diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 51,000. updated 02/21/17*lj

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at 35 mph, the brake pedal was depressed and hit the floor when depressed. the vehicle was taken to be repaired at the dealer but the failure recurred. the manufacturer was made aware of the failure. the failure mileage was 190,000. the vin was not available.

Two codes keep coming up. p0457 and p1450. these are for the emissions evaporation system. the dealer has completed recall repair and claims it is ok.

While driving the car, i hit a bump in the road at the same time as applying the brakes and the brake pedal went to the floor and was hard to stop the vehicle. i had to pump the brakes to get the pedal to come up, i believe this condition is caused by a faulty brake antilock valve as seen in you tube videos. in the videos the mechanic blamed the fault on sticking valves contained inside the valve. i believe this fault rests with the manufacturer and should be replaced at their cost because of the safety issues, the valve eventually reset itself, but returns to bypass the brake pressure when the brakes are applied on a bump. i have cautioned my wife to not hit the brakes on a bumpy road, i wish to have this vehicle recalled as soon as possible. we have been the only owners of this vehicle. *tr

Steering goes out when i start. restart and its ok. this happen about 20 times. now it has no power steering. i know the recall but ford says my vin not included. i have the same problem as recall. at dealers and ford won't cover. *tr

Once again, i continue to have issues with my power steering just turning off while in the middle of a turn. this is now happening about 1-3 times a week. this does only seem to happen at low speeds. however that is when it is the most dangerous. driving through store parking lots or park, it has simply gone out and lost control. i am running out of ways to explain how dangerous the completely unexpected power steering loss on my(and thousands of others) fords that were not included in the recall actually is. i have already reported that more than several times i was inches from striking a pedestrian due to loss of control after the power steering failed. i really hope we are not just waiting for a fatal accident report to take this seriously. i think ford has already admitted that they have a problem with their power steering and its unbelievable that cars with the same exact power steering rig that also display the same exact issues are not included in the recall. my car is even in the same year as other recalled models by am being excluded. *tr

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received a recall notice for nhtsa campaign number: 16v384000 (air bags). the contact stated that the parts needed for the recall remedy were still not available. the manufacturer exceeded a reasonable amount of time for the recall repair. the contact had not experienced a failure. vin tool confirms parts not available.

I replaced a rear tail light bulb that was not working and found that the socket appeared to have sustained damage from an overheat condition. this caused the new bulb to not fit securely in the socket and not make solid contact. i checked the other tail light and found the same condition. both sockets were discolored, brown to black near the bulb, apparently from being over heated. several days later i replaced the right low beam headlight and found that the socket had melted, requiring the socket to be replaced. i don't think the tail light and headlight events are directly related, but i feel that this excessive heat is a potential fire hazard and is indicative of a serious engineering defect with the fusion. to the best of my knowledge the bulbs i replaced were original and no prior modification or repair has been done to any of the vehicle's lighting. i am not including pictures of the tail light socket at this time because if i attempt to remove them to take a picture there is a strong likelihood they will stop working. i have included pictures of the melted headlight connector.

I purchased a 2011 ford fusion on 12/14/16. it had a half tank of gas in it when i took delivery. i filled the tank on 12/15/16. after driving it, i noticed a strong smell of fuel for about the top 1/8 of the tank. due to a lot of snow and ice we have had, i have not been able to tell if there is actually any fuel leaking onto the ground but the odor is there once the car is parked after driving. there is a known recall of almost a half million 2010/2011 ford fusions and mercury milans for this exact problem. my vehicle was manufactured within the dates of the recalled vehicles. i contacted ford and they stated that my vehicle is not part of this recall. they are not willing to assist me with diagnostic testing or repair at this time. they informed me that i should file a complaint regarding my situation with nhtsa. i would greatly appreciate any assistance you could offer with having my vehicle included as part of this recall. i have two young children and need a safe vehicle to be able to transport them in daily. i do not feel this vehicle is safe for them to travel in and i do not have cash readily available for this very expensive replacement of the fuel system that should be covered under a known recall. *tr

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags). however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. the vin was not available.

Tl* the contact owns a 2011 ford fusion. while approaching a red light with the brake pedal depressed, the vehicle began to accelerate independently without warning. the contact had to apply the emergency brake in order to stop the vehicle. earlier that day, while driving 10 mph, the sensors on the instrument panel and heater failed. the contact shut off and restarted the vehicle; however, the electrical power did not return until minutes later. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 65,000.

Tl* takata recall. the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 16v384000 (air bags); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. vin tool confirms parts not available. updated 02/03/17*lj

6 months old car had transmition and electrical problems, driver door lock not opening, ac went out! air bags sensor out, and now experiencing 2nd transmition issue. dealership is not taking full responsibility for it, as transmition was replaced at another garage! have been dealing with this car since 2012. hard jerking.

Tl* the contact owns a 2011 ford fusion. while driving 30 mph, the power steering assist warning indicator illuminated and the power steering failed. the vehicle was not diagnosed or repaired. the contact stated that the vehicle was previously repaired per nhtsa campaign number: 15v340000 (steering). the failure recurred twice. the manufacturer was not notified of the failure. the approximate failure mileage was 106,000.

Front passenger door will not open from either inside or outside. no external damage, it just one day wouldn't budge from either side.

Power steering failed while car is running. get a warning message "power steering assist failure" as a result of the steering gear failure. dealer ran a diagnostic and confirmed the steering gear had to be replaced. the vehicle happened to be idling both times the failure occurred. vin number not covered by prior recall on 2011 ford fusion #15v340000 for the steering:electric power assist system. *tr

Tl* the contact owns a 2011 ford fusion. the contact received notification of nhtsa campaign number: 15v793000 (air bags). the parts to do the repair were unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure. vin tool confirms parts not available.

Tl* the contact owns a 2011 ford fusion. the contact stated that the eps warning indicator flashed several times upon starting the vehicle. the contact turned off the vehicle each time, which reset the computer and cleared the code. the vehicle was excluded from nhtsa campaign number: 15v340000 (steering). the dealer diagnosed that there was an internal electrical failure with the rack and pinion. the manufacturer was notified of the failure. the failure mileage was not available. updated 01/10/2017*ct consumer stated when he started the car message center says electric power assist failure message pops up on the dash. when car was turned car the power steering starts working again. updated 7/6/18*jb *tr

Tl* the contact owns a 2011 ford fusion. while driving 40 mph, the contact crashed into another vehicle. the air bags did not deploy. a police report was filed. the contact suffered a neck sprain, a shoulder contusion, and a head injury that required medical attention. the vehicle was towed. the manufacturer was not notified of the failure. the failure mileage was 122,000.

This ford fusion 2011 almost got me killed. while driving on a busy road, the power steering abruptly failed and i lost control of the car. the steering wheel locked up and the only thing i could do was break, fortunately other cars managed to avoid me. the car display said "power steering assist fault". the car had to be towed to a bell ford dealership in colonia nj. they told me that there is a recall for 2011-2012 ford fusion vehicles (recall number 15v340000), but refused to honor the recall, stating that the 2011 car was actually manufactured at the end of 2010 and not applicable for this recall. the ford dealership is charging me $1950 to replace the power steering gear. when i called ford customer service, they also refused to cover this very dangerous defect saying "recall is vin specific". even though ford corporation know about very dangerous defect, they are putting everyone in danger by refusing to repair all affected cars. *tr

While driving 70 mph on the highway the car suddenly shuddered. the yellow wrench light came on and the gas pedal would not work. forced to coast to the shoulder. shut car off waited 30 seconds and tried to restart. car started and wrench light went out. was able to drive. has happened repeatedly. i called ford and there is a customer satisfaction program 13n03. to address this but said they could only correct if the computer saved a code. since this problem has thus far failed to trip my check engine light, it is not storing a code. i argued that it was unsafe for me to drive the care like this. they stated that ford does not recommend i drive the car and stated my only options are to take to dealership for diagnosis where the only hope is that they can drive the car and maybe the intermittent problem will luckily happen. this is unacceptable. they know the issue exists and is unsafe. i have read multiple accounts of this on the internet. how many more are required to trigger a recall?

On two separate occasions while driving the car said power steering failure and i could not drive by steering the car with the steering wheel because it was hard to turn

The drivers side exterior door does not work. i know 2 other cars with the same issue. it just goes out. i notice that there is a recall for 2012 ford fusions not 2011. this is a serious hazard if there is a fire in the car or an accident you are not able to get out of the car. very dangerous and clearly unsafe

This past week when pulling into my driveway i shifted my car into park and i could feel something give. i could not shift out of park after so i removed console to do it manually as shift interlock override was not working. i can manually shift but the dash indicator is obviously misaligned and it will never go into park or register on the dash as going into park (only seems to recognize park when i kill the engine in neutral with handbrake on and then shift to park; thus releasing the key). other than that i can get it to go into all other gears(r, n, d, m) with some "finagling". i took it into the dealer as this problem is above me and they just looked at it this morning (11/21/16) and they just called with a quote. they said the linkage was broken and i needed a new shifter assembly. at least that's what i think they told me over the phone.

Tl* the contact owns a 2011 ford fusion. while driving 60 mph, the check engine warning indicator illuminated and the vehicle decelerated independently. the contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 99,000. the vin was not available.

Nov. 13, 2016 i filled the tank with gas. when i got home the tank was leaking profusely. the next morning i dropped it off to a chain auto shop. they were able to determine there was a leak in the fuel assembly and also reported the vehicle was under recall that i should take to ford dealer. i researched the recall 15s34 that was issued feb 4, 2016 but my particular vehicle had been "closed out". the dealer in michigan looked at the car 24 days after the recall was issued and determined there were no issues. they reprogrammed the pcm on feb 29th. the new patch wasn't released until the 1st quarter (no date). however, 8 months later - the fuel tank is exhibiting symptoms consistent with the recall. i also noticed previously that when i filled up, the car didn't turn over right away. ford refuses to take care of the fuel tank and reopen the recall on my vehicle. ford's automated phone system for recall - 15s34 specifically mentions that "the cpv may develop an internal leak which under certain circumstances allow excessive vacuum to build in the fuel tank. repeated cycles of this condition will eventually cause a crack to develop. the letter from michael berardi also states that "interm repairs for these vehicles ("claims will not close 15s34") why is my car not being taken care of by ford? the local dealer where it was purchased is not willing to help out either.

My car has been absolutely fine for the most part until about 4 weeks ago , while i was driving the low tire pressure light came on, so i went and aired up the tires, the low tire pressure light went off but then the service power steering light and advance tire traction appeared at this time im pulling back into my drive way, then i came out my house a few hours to leave and the stirring wheel was locked i tried to drive it and now the strring wheels goes to the right i never had this issue before let alone any warning signs .. i looked into recalls with ford and it showed my 2011 ford fusion had recalls for whats going on, so i called a lincoln ford dealership that said bring it in they kept my car for a week and when i picked it up nothing was fixed on it and they had no paperwork to give me the show they fixed it so i returned my car the very next day because when i drove off it was still doing exactly the same thing but worse so now they've had my car for a week and they called me this morning to tell me my car has been doing the same exact thing and it is the wire harness that needs to be fixed and it's not under the recall but it is part of the power steering so i don't get it

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the steering malfunctioned, causing the vehicle to pull to the left. the vehicle was taken to oc wells ford located at 4920 independence blvd, hardeeville, sc 29927, however, the mechanic was unable to duplicate the failure. in addition, the contact indicated that oil had leaked from the engine. the front driver’s side door was not able to be opened from inside the vehicle. the cause of the failures were not determined. the manufacturer was notified. the failure mileage was 63,000.

Recall code p0456 was repaired by dealer. sent back to dealer to be told they gave me a faulty part. code comes back on, so i sent car to different dealer for repair. it was repaired but now code cane back on for the 3rd time now. code is on now after repaired a week ago. i was not given a loaner car and they had my car for a week. i do not want to keep going back and forth due to a recall

All of a sudden my brakes started going all the way to the floor and it became incredibly difficult to stop the car. my abs system and hydraulic control valve were replaced in november of 2019. the same thing happened to me on 11/10/2020. my car is currently in the shop and they say it's the same problem again.

Recently the vehicle lose power and the message would indicate "power assist fault' and the few times it happenned i would shut off the ignition and restart the vehicle and the problem would resolve itself. however as of 10/25/2020 the problem remains. after research i learned my vehicle was built 8/5/2011 one month prior to the recalled fusions how is this not included? with all the complaints from this vehicle regarding this matter. this last occurrence happened after returning an errand car was parked in parking lot and i was unable to move the car until the vehicle next to me moved their vehicle due to inability to turn the wheel.

Multiple times now this has happened... i’ll give you the most nerve wracking experience, where i honestly was scared for my life. it was 10:30pm, i was driving out of town on my way back home from a friends, on a tiny 2 lane road going 55, all of a sudden all of my power cut out! no radio, headlights, hazard lights wouldn’t even work!!! i had to slow down in the pitch black darkness, hoping to god there wasn’t any deer. on top of that... just waiting for another car to turn down the road i was on, barreling at me at 55mph. i was terrified! my battery and alternator are fine. the electric finally came back on after a few minutes... but this could have had a very different ending.

I purchased this car used. tested all functions of the car before a decided to buy it. the heated drivers seat worked fine when i purchased it. i went to use the heated seat about 2 weeks later, it came on and about 30 secs later went off and hasn't worked since. the passenger seat works fine but not the drivers seat. in checking different ford forums, it appears this is a chronic problem with the drivers side heated seat in fusions. this appears to be happening in any situation. standing still, driving or running or not.

The power steering is not working at all and the power steering light is on.. in the past,, thetraction control system would go out on occasion and thr tcs warning light would appear, but the tcs would start to work after a few minutes. this time, the power steering is completely shot and the repair shop is stating the power steering sensor and steering column will need to be replaced. this occurred while my son was driving the car in a parking lot.

Tl* the contact's son owns a 2011 ford fusion. the contact stated while her son was driving 65 mph, the steering wheel seized. the driver stated that the power steering warning light was illuminated. the driver was able to park on the road and called his mother to have her boyfriend drive the vehicle back to his residence. the vehicle was taken to local dealer salinas valley ford lincoln located at 1100 auto center cir, salinas, ca 93907, (831) 444-4444, where it was diagnosed with needing the rack and pinion to be replaced. the vehicle was not repaired. the manufacturer had been informed of failure. the failure mileage was unknown.

Vehicle was parked, upon entering and startup received a message regarding power steering failure

Tl* the contact owns a 2011 ford fusion. the contact stated that the vehicle was parked at a gas station and while starting the vehicle, the power steering assist warning light illuminated and the steering wheel became difficult to turn. the contact stated she turned off the ignition and waited before restarting the vehicle and the steering wheel functioned as designed. the contact stated she continued to experience the failure during the day. quirk ford (540 southern artery, quincy, ma 02169, (617) 770-0070) was contacted and made aware of the failure. the vehicle was not diagnosed nor repaired. the manufacturer had been informed of failure. the failure mileage was approximately 100,000.*dt*jb

While driving in traffic on a city street at about 45 mph, the brakes stopped working so that we were unable to fully stop safely. there was smoke coming out of a tire and burning inside of the wheel. the abs system suddenly stopped working and we were lucky that we didn't hit anyone.

The airbag light came on for the first time wednesday, october 7, 2020. i started my car after being parked at work for 9 hours. no one was parked next to me, no damage on my car either. i am the original owner of the vehicle. at some point in the last several years (4 or less) i took my vehicle to sunset ford in sunset hills, mo for a recall of some sort. the only other problem i've had with my car is the front passenger seat shakes. the bolts keeping the seat to the frame of the car are tight. so i'm not really sure of the iissue.

When my wife got in her car to go to work, the driver door would not latch. when pushing the door all the way to the closed position it appeared as if it was shut, but there was never any force holding the door in place. we managed to get the door to appear closed by me pushing it shut and her hitting the lock button from the inside. at this point, if she only pushed out a little bit on the door, it seemed the latch would hold. however, she told me it flung open when she made a right hand turn to drop it off at the mechanic's. this happened without warning. there has a never been any problem with the latch of the driver door. this vehicle was stationary when we discovered the issue.

Despite a recall (recall 15s18), power steering fault alert shows up unexpectedly, as well as service advancetrac (traction control system). in the middle of driving (in motion) on a highway getting off to a city street, i get the alert indicating service power steering. when stopped at a red light, i attempt to turn off and turn on my vehicle to get rid of the alert, but doesn’t go away. when attempting to leave my residence, i unexpectedly received a “power steering assist fault” message, resulting in my steering wheel becoming increasingly difficult to turn, rendering my vehicle inoperable. this is unsafe and needs to be addressed accordingly.

I lost the control of power steering and error message appear on the display while driving on the road going about 30 mph. after taking the car to the dealership i was informed that the power steering control module had failed and my car was excluded from the recall and i needed to pay $2000+ to repair this issue.

Failure of the throttle body and motor assy. t\internal fault code p2112 caused the power on car to go to limp mode. this created a dangerous situation at highway speeds. the item has been flagged in february 21, 2013 nhtsa action number: pe13003electronic throttle body malfunction nhtsa action number: pe13003 ford has failed to correct the issue on my vehicle. this occurred 17 aug 2020. the vehicle was at 152,000 miles and had been serviced regular by ford since purchase in 2011. this issue should have never occurred. i had stopped at a light and made a right turn on to expressway in rush hour traffic. with no acceleration this became a dangerous situation very quickly. i expected to accelerate to 45mph but could barley creep to 20 mph max.

Heater/defrost blower speed controller and associated wiring failure causing wire smoke coming out from under dash board. if i didn’t turn off climate control, i suspect it could have escalated to an electrical fire. without defrost working, it is hard to see out of windshield.

At around 125000 miles i was driving on a city road around 20 miles per hour. i hit my brakes and the brake pedal went to the floor. i parked the vehicle and pumped the brakes while the vehicle was off and the brake regained full pressure. i took the vehicle to pep boys and then to the ford dealership. neither auto shop could find anything wrong with the system. at about 130000 miles i was on an exit ramp slightly turning my vehicle and attempted to brake at about 30 mph, the brake went to the floor again. i was not able to regain pressure in the brakes. i took the vehicle to pep boys, they told me the master cylinder and brake booster need to be replaced. i had a mechanic replace both parts. the brakes still didnt work. the vehicle is currently with ford, they state the master cylinder is leaking so that part needs to be replaced and the system needs to be flushed. i see many complaints about the same issue with this vehicle and other years of the ford fusion. not sure if this will be a solution to the issue.

Not sure the power steering or electronic assist is out & it sucks i tell you

Service power steering light illuminated, total loss is steering while i was driving.popping sound. very dangerous. goes in and out, sometimes works then suddenly while driving it stops working.

I got the the display message when i started the car the next morning after driving the car the previous day and the steering has been difficult to use since that time

Tl* the contact's daughter-in-law owns a 2011 ford fusion. the contact stated that his daughter-in-law's vehicle loss power steering while driving at 35 mph, with an unknown service light illuminated on the instrument panel. the contact stated that the failure occurred after retrieving her vehicle from vic bailey ford (501 e daniel morgan ave, spartanburg, sc 29302) after having her vehicle serviced for nhtsa campaign number: 19v001000 (air bags). the contact's daughter-in-law drove the vehicle back to the dealer where she was informed that there were no recalls on the vehicle. upon investigation, the contact linked the failure to nhtsa campaign number: 15v340000 (steering). the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired. the failure mileage was 183,919.

Brakes very soft at low speeds. very difficult to stop!

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving 35 mph, the steering lost power. the power steering assist disabled light illuminated. the contact called the pittsville ford dealer, located in pittsville, md, where it was stated that there was no recall. the manufacturer was made aware of the failure and stated that there was no recall. the vehicle was not repaired. the failure mileage was 103,000.

On aug 1st my wife experienced a loss of power steering assist upon starting the vehicle while stationary. the dash indicated a service required to the power steering system. the vehicle had previously experienced identical symptoms back in august of 2018. following that first incident, the vehicle was diagnosed & repaired at quirk ford of augusta maine in accordance with the 15s18 recall. the power steering rack was determined to be faulty. the dealer replaced the power steering rack and reprogrammed the pscm.

When pulling into work i got a warning on my car saying “service power steering now”. i went to leave from work the next morning and i wasn’t able to steer. a friend of mine took it to a local shop that his friend owns and he plugged it into the computer. a part on my rack and pinion needs to be repaired. i had noticed that there had been previous recalls for the power steering and i have only had my car since 2/28/2020.

Ii was in a parking lot and pressed on the brake pedal and it went to the floor and did not stop the car. i had to pump the brake pedal to get the car to stop. i had to continue to pump the brakes any time i tried to slow down or stop the rest of the way home. i stopped driving the car as the brakes are now unreliable but i am taking it in to the dealer today for repair. when the brakes stopped working the abs light came on.

While driving the car i found there was no longer power steering. the light for the power steering assist fault came on

The power steering went out when i was driving. this makes the car very difficult to steer and makes tight turns impossible. i fear that this will cause great difficulty for drivers, especially those with upper body strength issues, as they may not be able to control the vehicle or make turns. i was in a parking lot at the time, but if this happened suddenly at a high rate of speed, it may cause an accident.

While on the highway driving 55mph a grinding noise came out of the front of the car and caused the car to come to a sudden stop. i put the car in park and back in drive making it to a parking lot where it was acting like the brake was being engaged and disengaged. got.it to an independent service shop and it was determined that the ptu was bad causing the car to stop all of sudden. this is a known problem with the ford awd family ot vehicles.

On 7/23/20 i started my car and the message appeared "power steering assist fault" and i couldn't turn the wheel. i turned the car off and when i started it again the message didn't come up again & the steering worked. i saw there had been a recall for this back in 2015 but i never got a recall notice. without a recall this repair is $1800.

I purchased 2011 fusion 8 mos ago. currently has 56k miles. steering has become an issue while driving, making it difficult to navigate turns without warning. while the 2011 fusion does have a recall, my vin is excluded. i contacted ford who essentially indicated they do not stand behind their vehicle. dealer cost to repair: $2800.

Loss of power steering assist. vehicle seems to be on manual steering, loss of steering after car start, diffifulty sometimes turning and it makes noises. vehicle steering will freeze often and will get power steering failure message when idling. it is difficult to steer at regular city speeds and i dare not attempt to drive on the highway for fear i will lose control. this is a primary mode of transportation for me to work and school. a recall of this nature was released on a large number of 2011 ford fusions, however, dealership states my vin does not qualify for the recall even though the same symptomology is present.

Hi, my name is [xxx] and i own a 2011 ford fusion. in november of 2019, i noticed my brakes acting differently almost in an instant. everything was fine and normal when i stopped my car and when it was time to go again, i immediately could sense a difference in the performance. i drove it around for a while and was aware i was having to pump the pedal to get it to stop the vehicle. it was frightening to get used to because the first couple times i would pump nothing would happen and then it would catch up and work partially. enough to stop the car but with much more difficulties. i told my family what i was experiencing because i was using my car for my job as a doordash delivery driver. they told me with as much driving as i have to do, that i don’t need to be on the road with this issue. long story short, my brakes still aren’t repaired. i’ve spent close to 3,500 on repairs between 3 different mechanics. i even took out a $1200 loan for one last shot and it got me know where. so i am having to pay around $1800 back to the loan company. i still owe money to my mom, grandmas, and grandpas for helping. a little over a thousand to each and i have to pay off the loan. the worst part is i have not been able to work since then. so i have no work history or proof of insurance since then. i am also getting mail saying i owe $367 by august 2nd or they will repo my car. i wish i could just get this repaired so i won’t have to lose the car after all this and still pay what i owe on it, also messing up my credit. also having paid way more then the car is worth. and there are many complaints of the same sort with other owners of this make and model. it’s just been an extremely stressful situation for me and my family. my family has even begun to be upset with me because the money invested wasn’t worth anything and i have no way of paying them back. i live on my own rent information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc *tr

While driving, brakes will intermittently have excessive travel. car eventually does stop but it does require increased pedal travel and increased effort on the driver's part. sometimes it is self correcting but currently it is still happening and has not self-directed. the last time it happened we were on the interstate and hit a pothole. after we had the pothole the braking issue began. i believe it has something to do with the abs system. this has been happening for over a year but it usually self corrects. it's been almost a month and it has not corrected itself yet.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the power steering assist warning light illuminated. jc lewis ford located at 9505 abercorn st, savannah, ga 31406, (912) 210-5676, was contacted and informed of the failure. the manufacturer was made aware of the failure and referred the contact to nhtsa for assistance. the vehicle was not repaired. the failure mileage was approximately 165,000.

The car is very unsafe.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving approximately 55 mph, the power steering assist warning. the vehicle was taken to thoroughbred ford located at 8501 n boardwalk ave, kansas city, mo 64154, to be diagnosed. the contact was informed that the power steering gear and pinion were defective and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the nhtsa campaign number: 15v340000 (steering). the failure mileage was 184,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while driving at various speeds, the vehicle loss motive power and stalled. the failure recurred on multiple occasions. the vehicle was towed to an independent mechanic. the cause of the failure was not determined. bill knight ford located at 9607 s. memorial dr, tulsa, ok 74133 and the manufacturer were notified of the failure. the failure mileage was 140,000.

Tl* the contact owns a 2011 ford fusion. the contact stated that while her mother was driving, the power steering assist warning light illuminated. the driver coasted into a rest area. while attempting to leave the rest area, the vehicle loss power steering. the driver continued driving to the residence however, the vehicle was difficult to steer. the vehicle was towed to white ford, llc located at 175 old farm rd, roanoke rapids, nc 2787, to be diagnosed. the contact was informed that the steering gear needed to be replaced. the vehicle was also taken to an independent mechanic who stated that the steering gear overheated due to the closeness of the exhaust manifold to the rack and pinion. the vehicle was not repaired. the failure millage was 137,863.

Tail light melts within its housing while driving.

Loss of power steering when in motion. service power steering system now service advantrac system lights come on