2011 FORD Explorer

Power assist went out. The steering wheel is hard to steer

When driving in the 2011 Ford Explorer for over 15mins with the ac or heat on it begins to smell like rotten eggs and will make the people in the vehicle very nauseated, light headed, and severe headaches. If you turn the ac or heat off and roll the windows down it does resolve some, but the headaches will continue to linger. It does not matter if you are going down a highway, a side street, or sitting still if it is on for longer than 15 mins the CO2 starts to come into the cabin as soon as you turn the heat or ac on.

I am still extremely disappointed by my 2011 Ford Explorer that I bought new in 03/2011 and that has an issue about the airbag light being on and off at the very first month of the car purchase

It has been constantly checked and fixed for free within the time warranty. Then I have to come and pay almost every year to fix the airbag light. Since 2011, I paid a total of $ 2,800.00 within the last few years and after the car warranty expired. Last year it was an amount of more than $ 1,000 in 2017 just for the airbag light issue. This year in order to pass the VA inspection, Ford needs to fix it up and ask for more than $ 1200.00 again.

This is totally unacceptable and outrageous based on the initial factory malfunction of the car. I am expected Ford to handle this issue as soon as possible.

Car has transmission problems & acceleration issues.

Carbon monoxide inside the car. I noticed and identified the carbon monoxide odor in the car shortly after I bought the car 2 years ago. I went to 3 mechanics who could not identify the problem. I open the windows whenever I smell it and have a carbon monoxide detector in the car. I have recommended this to others I know with this vehicle. I\'m glad the issue has been identified and would like a permanent fix.

Upon hard acceleration over 3000 rpm a burnt fumes odor enters he cabin

I have a 2011 ford explorer xlt, i have complained to the local dealer about exhaust fumes and smell in the cabin area when we are driving it, they have done nothing about it and never told us about a bulliten to address this problem. We drive with the windows open when ever we can to avoid the fumes. when it is hot and we use the rear air/climate control the problem is worse. Ford has done nothing to fix the problem and we have had the vehicle appraised for a trade in and were offered half of the blue book value.

theres a fumy odor coming in when accelerate!

Foul smell while driving with ac on at times. Excessive sleepiness while driving at times.

EPAS – The electric power assist steering system
has failed. Fortunately we were not driving when it
happened. The car is not functional for most people
at slow speeds! Now it appears it would take $1700 every 3 years to keep
it on the road. Still, you risk power failure at the wrong
time/place placing lives in peril!

The suv was recalled for failed power steering but it was updated April 30, 2015 not replaced now it has failed again

I was driving down I64 East when I started hearing this loud buzzing like noise. Next thing I knew it sounded like something hit my driving side window bounced alone my car and flew behind me causing the driver behind me to dodge it. …I pulled off the interstate to find that the trim was gone alone the driver side windshield. It had hit the drivers side on my car in multiple places and caused long black marks on my side mirror, and rear side panel. Got back on the interstate and not even ten minutes later it happened to the left side. Same exact thing! right passenger side trim flew off hitting my wife\\\'s window, scratched the car and caused person behind us to dodge it. I also had my four children in the car, so everyone was very upset and scared considering that it could have caused us to wreck going 70 mph down the interstate in heavy traffic.I called the dealership (Greenbrier Ford) where we bought it and the service manager told me that is too bad, come in and get and estimate, so YOU can pay to fix your repairs. This is definitely a malfunction with this exterior of the car which I shouldn\\\'t be liable for especially considering that it could have caused a major accident and harmed my family. I guess Ford needs someone to die before they recall or fix the problem. Thanks Ford for caring…NOT.. what has happened to integrity??

PAINT ON EDGE OF HOOD IS BUBBLING DUE TO RUST. DEALER SAID NOT UNDER WARRENTY, BECAUSE IT’S NOT RUST, BECAUSE THE HOOD IS ALUMINUM. THUS, WARRETNY ON MY ISSUE IS ON 3 YEARS OR 36,000 MILES.

The power steering shut off without warning while I was driving on I-75 South. The vehicle had received a recall notice for the steering problem. We took it in to the dealership as soon as we received the recall. The module was reprogrammed because there were no faults shown up to that point. Had there been faults the dealership would have replace the rack and pinion. Less than 2 months after the module was reprogrammed the steering went out and the dealership initially said the repair wasn’t covered at all, but has since gotten Ford to agree to pay all but $700 of the repair. We are being punished for a timely response to a safety recall. Reprogramming the module did not fix the problem and the vehicle is unsafe to drive. It has been at the dealership for a week and 2 days now. I don’t think we should have to pay anything for a known problem that is a safety concern. If we had not had the recall done and someone was injured or killed as a result, Ford would have blamed us for a delay in getting the recall done. Seems like a no win situation for the consumer. No wonder there are so many law suits.

My vehicle was parked in the driveway, where it had been since the previous day. I opened the front drivers side door and got into the car. I put the keys into the ignition switch and started the vehicle. At this point I closed the drivers side door. At this moment I heard a loud “pop” sound. I looked into the rear view mirror and saw a large hole in the glass of the upper center portion of the rear window. Upon further inspection the remaining glass was shattered and spiderwebbed. There was glass on the ground outside the vehicle as well as in the rear compartment of the car.

I have a 2011 Ford Explorer XLT that has a failed power steering system. I wanted to report this on this site. I have already filled out a form on the NHTSA website. Ford has had my SUV sitting on the service lot since 6/25 and they don’t expect the parts to ship from Ford until the week of 8/6. The steering system parts are on national back order. I attempted to have Ford let me end my lease in good terms but they won’t honor my request. I don’t want the truck back nor will it again.

Rear panel below window has cracked. I have seen this on a lot of other explorers. It’s a significant problem that reduces the trade in value due to poor engineering.

rear panel cracked

The contact owns a 2011 ford explorer. the contact stated that while his wife was in a parking lot, the steering became inoperable. the message “power steering service now” was displayed. there were no warning lights illuminated. the local dealer was contacted, but the vehicle was not diagnosed or repaired. the manufacturer was contacted and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 170,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 45 mph, the vehicle became difficult to maneuver. the failure had occurred on several occasions. the contact stated that the traction control, engine oil, and tpms warning lights were illuminated. the vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the power steering system needed to be reset. the vehicle was repaired; however, the failure persisted. the contact researched and became aware of nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline to report the failure. the failure mileage was approximately 120,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated both the driver's side and passenger's side windshield exterior trims had detached from the vehicle. the vehicle was taken to the dealer, where the trims were removed from the vehicle to prevent a road safety hazard. the vehicle was not repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was approximately 109,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact stated that while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the service power steering warning light was illuminated. the vehicle was taken to the dealer, but a diagnostic result was not yet provided. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was 240,000.

The truck was driving smoothly and i turned it off, ten minutes later the truck power steering was ridiculously though i could barely drive back home,still can't used the truck,called the dealership and told me that this truck does has a electrical power steering recall but the mileage was over 1000 miles of the miles thats in the recall system, couldn't imagine if that situation happened while i was on the highway it would've occurred an accident i dont think its fair that this models have a recall and the dealership are not doing nothing about it, i really need some help i have kids and i cannot endanger them by this mistake the fabricators done.

Recall expired was also told warranty for recall expired(was told on phone they didn't know if warranty would cover until they run test it then was told it expired) in feb i loss power steering and a cluster of lights came on dash. happened in feb but called and scheduled an appointment w ford on 3/1 but they didn't have available opening until the following week we took it in and of course they say it's not covered. this is big safety issues and loss it in curve which was scary. i didn't purchase car until 2017 so never heard of recall and same dealer fixed another recall so why did they not fix this recall at that time or mention this.

Tl* the contact owns a 2011 ford explorer. the contact stated that at start up, the power assist fault message was displayed on the instrument panel. the contact stated that the steering wheel stiffened requiring excessive force to steer the vehicle. the vehicle was restarted and the power steering resumed normal operation. the contact took the vehicle to an independent mechanic who diagnosed the vehicle with an internal relay failure. the mechanic replaced the steering rack. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which she linked to the failure. the manufacturer was notified of the failure. the contact was informed that the vin was not included in the recall. the vehicle was repaired. the failure mileage was 57,000.

Driving at 35+ entering on ramp mph the car lost all power and just stopped. the engine shut off. no warning lights or alarms went off beforehand. once the car stopped, the engine light came on, the low pressure lamp too and an alarm sounded. i called a tow truck and had it towed to (told me my engine was milky destoyed)two dealears then to ford. they called this morning and said the water pump went out causing catastrophic damage to the engine. the engine has to be replaced. they quoted $8,000.00. had to get a $10,000 loan. [to replace steering and engine] this is the first one (it seems to be headed in the same direction but only sooner) *please help me i can't afford this again**while driving on the highway, my power steering went out without warning. i lost all power steering and then the power steering alarm came on. took it to ford and had the power steering replaced at a cost of $1800.00. then, less then 2 weeks later while driving at 40 mph, the power steering went out again. and again, no warning lights until the power steering wen out. ford said it was because my tires had low tread and i needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced also when placed in park vehicle shut off completely showing a low pressure oil lamp. happened in my first engine now it's happening in this new one and its not 2yrs old yet just got the new engine may/ june of 2019. the first engine wasn't 10 years old . the first engine all this happened approximately between 2016 and 2019 ongoing until 2019 i guess the water pump gave up.o1 o1 2020 for the second engine on the same course as the first

My car lost power steering control they was a recall before i take to dealership they dont fixed but they report fixed

The interior of the vehicle smells of smog/gas after just a few minutes of driving and causes headaches for me and my kids

Hazard lights do not work and i am having trouble getting this promblem soloved.i have been working on this and i haved looked at video and i am still having issues with it they work sometimes and sometimes they don't.. please help!!!!!!!

The contact owns a 2011 ford explorer. the contact stated while driving 55 mph, the sun roof exploded unexpectedly. there was no impact to the sun roof that could have caused it to shatter. the sun roof shards fell inside the vehicle onto the contact and her children however, there were no injuries sustained. the vehicle was taken to the dealer and diagnosed that the sun roof frame had separated and was defective. the vehicle was not repaired and remained at the dealer. the insurance company inspected the vehicle and concluded that it was a manufacturing defect. the manufacturer was made aware of the failure. the failure mileage was 120,000.

Car suddenly lost power steering and traction control during a turn. made the car very difficult to steer correctly since it occurred in the middle of a turn. steering wheel essentially jerked out of hand creating a very hazardous situation.

The contact owns a 2011 ford explorer. the contact stated while driving at various speeds, the vehicle loss power steering functionality and became difficult to steer. the contact stated upon restarting the vehicle, the power steering functionality returned. the contact stated that the steering assist fault warning light was illuminated. the vehicle was taken to a local dealer where it was diagnosed with the power steering needing to be replaced. the vehicle was not repaired. the contact was relating the failure to nhtsa campaign number: 14v286000 (steering) for which the vehicle was serviced under the recall in august 2014. the manufacturer had not been informed of the failure. the failure mileage was approximately 158,232.

The contact owns a 2011 ford explorer. the contact stated while entering and starting the vehicle, he noticed that the electronic power steering warning light was illuminated. the contact noticed that the steering wheel was difficult to turn. the contact attempted to restart the vehicle multiple times however, the warning light remained illuminated and failure persisted. the vehicle was not diagnosed nor repaired. the manufacture was not made aware of the failure. the failure mileage was 117,000.

The contact owns a 2011 ford explorer. the contact stated while driving 50 mph, the steering wheel became difficult to turn. the power steering assist fault message was displayed on the instrument panel. the vehicle was not diagnosed nor repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 98,615.

On approximately august the 5th, 2021, my family members and myself were driving off of signal mountain here in tennessee. all of the sudden, i lost all ability to steer my vehicle. in other words i lost all power steering. i almost wrecked a number of times with family members in the vehicle. i found that was a recall concerning the power steering. i contacted the cooperate offices of ford and spoke with a ([xxx] ). he looked my vehicle up by vin and found the recall. he told me that it was covered on the recall (case# cas-[xxx] ). so i then made arrangements for getting my vehicle towed to ( mtn. view ford ) 20th street, chattanooga, tennessee. i spoke to a service rep: [xxx] at the dealership. i explained the situation and gave him the case number for ford cooperate headquarters. the vehicle was there well over a week, i called on 08/13/2021. the service rep: [xxx] then told me vehicle wasn't covered under the recall as i was told by cooperate. he said that i would have to pay over $2000.00 to get my vehicle back. i disagreed of course. he then said that the vehicle was taken to ford of cleveland in tennessee in 2015 for the recall. he said that defective part was not replaced, but they reprogramed the computer. so i almost died with my family members because a defective was not replaced. this is wrong no matter how you look at it. i retired from almost 30 years of law enforcement here in tennessee. i learned through those 30 years. that ethics and integrity is the most important thing when dealing with the public. the ford headquarters and mtn. view ford in chattanooga has lost those somewhere down the line. i did pay to get my vehicle from mtn view ford. but this is wrong and i'm willing to take any avenue possible to make this public. i have never the type to try to get something for nothing, but there is right and there's wrong. this wrong!!!! i wnted to allow you to investigate this before i start using my other avenues....my number is [xxx]. parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Yesterday i was driving my ford explorer and my power steering went out as i was driving on the interstate. lights came on and my advancetrac system went out. i almost wrecked my vehicle. i have 2 car seats installed in this vehicle (luckily no children were in the car). i researched this and the issue immediately several things popped up on the issue. i logged onto my account to check for a recall and underneath recalls was: customer satisfaction programs - epas steering efforts campaign #15n01. i called the ford motor company customer relationship to find out about the issue. bc of the amount of issues that customers had with the same problem they issued an extended warranty instead of a recall. it was good for 10 years or 150k miles. i was told mine expired 4/28/21. this is a known safety issue that endangers lives of not just the customer, but everyone around them. i need this repaired. i never received a letter. i filed with bbb and ford said my vehicle was not involved in the customer satisfaction program, which is crazy that its not a recall. this is 100% a safety issue. im not understanding why they dont fix it with the rest of the ones that had the same problem.

The contact owns a 2011 ford explorer. the contact stated while at a standstill, the steering wheel was difficult to turn. the contact stated that the power steering warning message was displayed on the instrument panel. the vehicle was taken to a local mechanic and was diagnosed but not repaired. the manufacturer was informed of the failure and informed the contact that the vin was not under recall. the failure mileage was approximately 195,000.

The contact owns a 2011 ford explorer. the contact stated while driving 30 mph, the power steering and traction control warning lights illuminated on the instrument panel and the power steering assist failed to operate. the contact used excessive force to steer the vehicle while driving to the dealer. while at the dealer, the contact was informed that the vehicle was previously serviced under nhtsa campaign number: 14v286000 (steering). the contact was provided an estimate for the repair. the manufacturer was not notified of the failure. the vehicle remained in the possession of the dealer and was not repaired. the failure mileage was approximately 89,000.

The contact owns a 2011 ford explorer. the contact stated that while his wife was driving at a low rate of speed, the power steering locked as the power assist warning light illuminated on the instrument panel. due to the failure, the contact had the vehicle towed to his home. the contact then had the vehicle towed to a dealer where he was informed that the extended warranty on his vehicle had expired. the contact then had the vehicle towed to an independent mechanic who informed him of nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer had yet to be notified of the failure. the vehicle had yet to be repaired and remained in the possession of the mechanic. the failure mileage was approximately 100,000.

The contact owns a 2011 ford explorer. the contact stated while his wife was driving 15 mph, the power steering assist message appeared on the instrument panel. his wife was able to restart the vehicle and resume normal driving; however, the failure recurred upon her reaching her driveway. the contact then inspected the vehicle and stated that excessive force was needed to steer the vehicle out of the driveway. due to the failure, the contact had the vehicle towed to a dealer and was informed that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the contact's wife called the manufacturer and it was confirmed that the vehicle was not under recall. the manufacturer did not offer any further assistance. the vehicle was not repaired. the failure mileage was approximately 47,000

The contact owns a 2011 ford explorer. the contact stated while reversing out of her driveway, the steering wheel became difficult to turn. the vehicle was able to be restarted and regained functionality. the contact stated that the power steering assist message was displayed. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the vehicle was taken to a local dealer where it was diagnosed with needing the power steering control module software to be updated. the vehicle was not repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 110,000.

Between 7/17/20 and 9/7/20 car stalled five times and stopped moving while in drive mode with no warning. dealer kept car from 7/30/20 to 8/7/20, but problem was not fixed. car returned to dealer 9/8/20 and kept by them until 9/16/20 when it was returned with problem apparently fixed. no problem since. diagnosed throttle body failure. have verifying work order and invoice.

I have a 2011 ford explorer i purchased in 2016/2017. i took this car in in 2019 to laird noller ford with complaint of a steer assist fault code it kept having. i was told it was a recall and they could clear the code if it happened there. last week i was driving and my power steering completely went out with my children in the car. i took my car in again and was told it was throwing the code 15n06. it is a recall that was “expired” as of february 2021. i contacted ford customer relations and was told multiple times it would be covered under 14s06 except now they are not submitting authorization for this safety recall. they said it is expired and outside of the warranty. it is a known problem and i was told by the service department the control module of the steering rack had “gone bad” and should have been replaced according to the ford safety recall amendment 3 that was submitted in may 2019 to all dealerships. they continue to deny this recall service repair.

I recently purchased this 2011 ford explorer. i was driving on the interstate and the suv started feeling like a boat floating in water. the swaying felt like the front and rear suspension was not connected somehow. i immediately removed my foot from the gas and tapped my brakes to slow. it felt as though i would lose control of the vehicle. the swaying wasn’t noticeable until you reached speeds above 50 initially. the suv would be ok on some days. but i drive and hour to work each way and it’s highway. now i am noticing the sway at lower speeds as well. i am having it checked out by an alignment mechanic shop. but since this started, we have seen many things written about this problem in forums and ford actually had some recalls.

The contact owns a 2011 ford explorer. the contact stated while driving 25 mph and merging into the right lane, the steering wheel locked up and would not allow the contact to turn the vehicle in any direction while approaching a train track. the contact manually steered the vehicle over to the side of the road and attempted to restart the vehicle however, the power steering functionality did not return. the vehicle was towed to a local dealer to be diagnosed. the contact was informed that the electric power steering gear assembly needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 135,334.

Our power steering locked up while we were driving, we had 3 kids in the car! this happened while at a low speed, but made the vehicle incredibly difficult to drive/steer. when we started troubleshooting the issue, we found that this problem was included in a safety recall but our vin was not included, nhtsa# 14v286000. we then contacted ford customer service and were told that this problem is related to a customer satisfaction program (csp) epas steering efforts #15n01, our warranty on this expired since it was past 10 years and we would have to pay out of pocket for repairs. why were we not notified of this issue? why is this happening? why is this vin not included in the recall? this is a serious safety concern. please do the right thing and include these vins to the recall list. the repair is going to cost in the neighborhood of $2,000.00, i feel incredibly frustrated that we have to pay for this. who decides which vins get on the list? there are endless complaints about this issue. are we waiting for injuries? are we waiting for someone to die?? do the right thing.

The contact owns a 2011 ford explorer. the contact stated while driving 40 mph, the power steering warning light illuminated, and the power steering failed to operate as needed. the contact was able to manually steer and drive to her residence nearby. the failure was intermittent. the vehicle was taken to an independent mechanic and diagnosed that the failure was related to nhtsa campaign number: 14v286000 (steering) and nhtsa campaign number: 14e001000 (steering). the mechanic advised the contact to contact an authorized dealer for assistance. the dealer was made aware of the failure and informed the contact that the warranty had expired. the vehicle was not diagnosed nor repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 147,000.

When i was almost home, the service power steering light came on. i parked and when i started the vehicle again, the light said service power steering now was on. the steering wheel would not turn at all. i had my vehicle towed to the dealership i bought it from. now they are saying that the recall has expired. i just want my vehicle repaired per the recall. i don't think i should have to pay for it since it was a problem caused when the vehicle was built.

The contact owns a 2011 ford explorer. the contact stated that while operating the vehicle the electronic power steering would suddenly fail to cause the steering wheel to become difficult to turn in either direction. during the failure, the message "service power steering" would display and the traction control warning light was illuminated. the cause of the failure was not determined. the local dealer and manufacturer were notified of the failure. the failure mileage was 132,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 70 mph, the steering wheel became difficult to turn. the contact pulled over and restarted the vehicle however, the failure persisted. the contact stated that the power steering assist fault message was displayed. the contact drove the vehicle to a local dealer where it was not diagnosed or repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was not informed of the failure. the failure mileage was approximately 138,300.

The contact owns a 2011 ford explorer. the contact stated that the power steering assist fault warning message was displayed. the vehicle was not taken to a dealer to be inspected. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was informed of the failure and informed the contact that the vin was not under recall. the failure mileage was approximately 80,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 70 mph, the steering wheel became difficult to turn. the contact stated that the power steering fault message was displayed. the vehicle was taken to a local dealer and was diagnosed with needing the steering gear and steering rack replaced. the vehicle was not repaired. the manufacturer was informed of the failure and informed the contact that the vin was not under recall. the failure mileage was approximately 121,000. consumer has a recall issue which still is ongoing and ford refuses to fix it.

My 2011 ford explorer has been leaking water into everything including the console, seat belts, down the doors and staying inside the doors, into the spare tire storage area, and down all sides of the interior. the water leaks so badly that at times i've had more than an inch of water on the floor boards of my vehicle. the only thing that has permanently stopped working is the motor that controls the moonroof. i have no idea where the water is coming from and this is causing concern as the water is getting into all aspects of my vehicle including electrical areas. my research indicates that it could be many different places but i also seeing 10s of thousands of complaints from explorer owners about this problem.

While driving with my 2 minor daughters a high-temperature light came on and then seconds later low pressure and engine light came on. suddenly my 2011 ford explorer engine turned off and stopped in the middle of two busy highways stranding us. towed to an auto shop where i was informed that the water pump bearing had come apart got into the engine and caused the timing chain to jump time. now my 2011 ford explorer does not work and a replacement engine was going to cost $7700 plus the labor and work to tear it down which would exceed the almost $10,000 value of the vehicle. all over the internet, all i see is water pump/engine defaults for the same reason. this is obviously an ongoing issue that needs further investigation and mandatory replacements. stranding us in the center of the highway was dangerous enough that my towing insurance told me to call the police because of where we were stranded not to mention my vehicle that is had zero issues is now nonoperational and has left me with a catastrophic financial and mobile deficit.

The contact owns a 2011 ford explorer. the contact stated that while driving at 30 mph, the power steering assist failed, and the steering wheel locked up. the vehicle was taken to the dealer. the dealer referred the contact to the manufacturer. the vehicle was not diagnosed nor repaired and remained at the dealer. the manufacturer was made aware of the failure but informed the contact that they could not assist since the vehicle was not purchased from a ford dealer. the failure mileage was approximately 130,000.

The contact owns a 2011 ford explorer. the contact stated that upon starting the vehicle, the power steering assist fault message appeared on the instrument panel. the contact stated that excessive force was needed to steer the vehicle. upon investigation, the contact linked the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. the vehicle had yet to be repaired. the failure mileage was 228,655.

My steering wheel is not moving and i have a warning coming on saying power steering assist fault. i called the dealership because it was a recall on the truck in 2014 and the owner back then never went and got it fixed. the dealership is refusing to fix the recall

No warning when the fuel relay gasket attached to the pump assembly fails and allows fuel vapor to fill the cabin of the car. owner safety is at risk of possible fire. i know of 2 ford dealerships that are aware of the safety hazard.

The contact owns a 2011 ford explorer. the contact stated while attempting to reverse out of the driveway, the steering wheel became difficult to turn. the contact stated that the power steering fault warning message was displayed. the vehicle was towed to the local dealer where it was diagnosed with needing the rack and pinion replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering). the manufacturer was informed of the failure and informed the contact that they were unable to assist. the failure mileage was approximately 133,000.

The contact owns a 2011 ford explorer. the contact stated that upon entering the vehicle, she noticed that water had leaked from the front passenger’s side of the windshield onto the glove compartment and floorboard of the vehicle. the vehicle was taken to the dealer who stated that they could not determine the cause of the failure. the contact stated that the failure had been reoccurring increasingly whenever it rained. the contact stated that the instrument panel control buttons, the dashboard lights, and the rearview camera had failed to work as designed. the contact also received notification of nhtsa campaign number: 21v746000 (suspension) however, the dealer informed the contact that the part for the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the failure but provided no assistance. the vehicle was not repaired. the failure mileage was approximately 71,000. vin tool confirms parts are not available.

While driving the vehicle, the service power steering and traction control warning appeared on the dash. vehicle lost all power steering and the turn signals quit working.

Failure on power assisted steering. i'm not able to move the wheels. failure came at ~5am when i turn on the vehicle. i left the vehicle in my garage and then i turn on at 12pm and i get the same failure. around ~3pm i turned on the vehicle and there is no error. i'm afraid to use this vehicle for safety concerns. i forgot to take pictures of the error during the first time of the issue. the dealer told me that there is no recall from ford but doing a search thru the web there are a lot of concerns for this specific problem. any help will be appreciated due to the car will not be used in order to get a proper evaluation from ford. the error message is no longer available in the vehicle due to when i turn on the vehicle at 3pm the error and problem disappear. i'm worried that the dealer does not find the main issue and then costs me a lot of money for just evaluation. my approach is that this vehicle will not be in use until getting proper contact from ford. the safety of my family is first even this problem is known on another vehicles.

The contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, the power steering would intermittently fail to operate as needed. the "service power steering now" and "service advancetrac" warning messages would appear on the instrument panel. the contact also stated that when the failure initially started, the power steering functionality would return upon restart of the vehicle; however, recently, the failure would persist even after restart. the contact had taken the vehicle to a dealer where the vehicle was diagnosed with a defective steering rack. upon investigation, the contact linked the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer was not notified of the failure. the vehicle was not repaired. the failure mileage was unknown.

I own a 2011 ford explorer. there was a recall #11v063000 that has not been put on my vehicle however, the exact problem is happening to my vehicle. the power steering will go while driving and it has happened several times.

The abs and the terrain system will flash and the power steering will flash red and you will loose power steering. we have been told the steering rack needs replaced and there was a recall on this a time before.

Power steering rack and pinion quit working. part is on hold because ford knows its a dangerous part that is breaking and the part is not reliable

The contact owns a 2011 ford explorer. the contact stated that the apim (accessory protocol interface module) had become defective which caused the front and rear defrosters to not operate as needed. the contact also stated that the apim failure had caused the rear backup camera to not function. the contact had taken the vehicle to the dealer and was provided an estimate for the repair. the manufacturer was also notified of the failure but offered no assistance. the vehicle had yet to be repaired. the failure mileage was approximately 60,000.

The contact owns a 2011 ford explorer. the contact stated that while driving around a right turn at approximately 40 mph, the power steering suddenly malfunctioned and the steering wheel became difficult to turn nearly causing the vehicle to collide with an approaching oncoming vehicle traveling in the opposite lane. during the incident, the messages "advancetrac" and "service power steering" were displayed. the vehicle was taken to the local dealer who diagnosed that the steering gear assembly was faulty and needed to be replaced. the vehicle was not yet repaired. the contact indicated that the steering gear assembly had already been replaced on two separate occasions; once under nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure however, no assistance was offered. the failure mileage was 138,000.

Error message appeared and lost power steering to the vehicle while driving. i learned that 14s06 safety recall was to address this very situation (codes matched). ford denied the safety recall due to 10 year limit (vehicle has 39,000 miles and is 10ys 7mo old) may 17th 2019 letter from ford regarding safety recall 14s06 updates the recall to "regardless of vehicle mileage or warranty start date." i paid for the fix out of pocket as i need a vehicle that doesn't lose the agility to steer while travelling down the roadway. i'd like ford to honor the safety recall and reimburse me for the repair.

The contact owns a 2011 ford explorer. the contact received a recall notification for nhtsa campaign number: 14v286000 (steering) and the vehicle was taken to the dealer, where the power steering control module (pscm) software was updated. the contact stated that upon starting the vehicle, his daughter noticed that the steering wheel had lost power steering assist functionality. the message "power steering assist fault" was illuminated. the contact's daughter turned off and as she restarted the vehicle, the steering wheel regained power steering functionality. the contact's daughter continued to drive the vehicle. the vehicle was taken to the dealer, where it was diagnosed that the power steering gear had failed and needed to be replaced. the dealer advised the contact that he would be responsible for the cost of the repair as sssc denied the request to cover the vehicle repair. the manufacturer was notified of the failure but did not provide any assistance. the vehicle was not repaired. the failure mileage was approximately 129,000. dealer notified the owner that recall 14s06 was still open on this vehicle. the owner picked up the vehicle from the dealer and, the power steering system failed again with the message “power steering assist fault”. owner tried to steer the vehicle. it was very hard to steer. owner turned off the vehicle and restarted, and the power steering was restored. power steering failure occurred while the vehicle was parked. no damage or injury occurred . owner determined that the failure was a safety issue, because the vehicle would be too hard to steer if the power steering failed while driving. owner had the power steering gear replaced at apple ford and paid all expenses out of pocket. owner found recall 14s06 supplement #3 on nhtsa’s website. supplement# 3 states that “ this safety recall involves reprogramming the power steering control module, or replacing the steering gear if certain diagnostic trouble codes are present, regardless of vehicle mileage or warranty start date.

The contact owns a 2011 ford explorer. the contact stated while starting the vehicle, the steering wheel would seize. the contact stated she would turn off and restart the vehicle for the steering wheel to function properly. the contact stated while driving 25 mph, the steering wheel seized. the contact was able to park on the side of the road and the power steering assist fault warning light was illuminated. the contact was able to drive to the residence. the contact took the vehicle to an independent mechanic and was informed that the actuator for the power steering pump needed to be replaced. the vehicle was not diagnosed or repaired. a dealer was not contacted. the manufacturer had not been informed of the failure. the failure mileage was unknown.

Steering wheel gets hard to turn anywhere. a light turns on when this happens but, i couldn't read it as i was trying to get safely out of the road. it has happened to me a couple of times. sometime it happens as i turn the car on once i put the reverse gear on it gets hard i'm able to notice this before i move so i turn the car off and when i turn it back on it fixes itself. but, last few times its happened while driving once in the highway. i was told this could be triggering my check engine light on, which now is always on, according to the shop where it was taken for a check up it is something related to a misfire of the fifth cylinder. they think it is more related to a factory defect.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 21v746000 (suspension) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the contact stated that there was a noise coming from the front of the vehicle. the local dealer and the manufacturer were not yet contacted. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2011 ford explorer. the contact stated while driving 30 mph, the steering wheel seized with the power steering assist warning light illuminated. the contact pulled over and restarted the vehicle however, the persisted. the vehicle was towed to the residence and was not yet diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 160,000.

I was driving and my wheel locked up almost resulting in a accident i could not turn the wheel i had to pulled over and had to get my car towed i'm being told it is my rack and pinion i have a 2011 ford explorer now they are charging me 3,000 dollars to get it fixed when their was a recall on it in 2015 i was only going 30 mph when this happened

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 21v746000 (suspension) however, the part to do the recall repair was unavailable. the vehicle was taken to the local dealer who stated the recall was not shown in the system. the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified but no further assistance was provided. the contact had not experienced a failure. the vin tool showed no open recall.

The contact owns a 2011 ford explorer. the contact stated while driving 55 mph and making a right turn, the steering wheel seized and made a jumping motion causing the vehicle to move both left and right. the contact stated that the traction control warning light and an unknown warning light were illuminated. the contact parked on the side of the road and restarted the vehicle but continued to experience the vehicle. the contact stated he continued to drive the vehicle with the failure to the residence. the contact took the vehicle to the local dealer, where it was diagnosed with needing the control module and rack and pinion to be replaced. the vehicle was not repaired but was pending repairs. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer had been informed of the failure. the failure mileage was 236,111.

Power steering assist fault making steering impossible. had to stop and restart the car a few times to clear the fault in order to move it. lucky i was at a stop and not driving or i would not have been able to straighten the wheels and would have ended up in an accident

The steering wheel is hard and i can not turn it correctly, upon asking ford in saugus mass. they inform me that there is a two week waiting period. so i guess they will be responsable if it commpletly locks while i am driving on the highwway, or taking my children to school. upon verifying the information on google there has been similar situaitons with this same model, my vehicle was, manufactored in may 2011. so it does go under the recall number 14s06. but ford is not helping me with the stituation what so ever. i am a single mother with children i depend on no-one, so it is very unprofessional when i came with the urgent situation to them and they acted like they did not care.

The contact owns a 2011 ford explorer. the contact stated that the vehicle was recently repaired under an unknown steering recall. the contact stated that while driving at various speeds, the vehicle lost power steering functionality. the steering assist, traction control, and an unknown warning light were illuminated during the failure. the contact stated that the vehicle would regain power steering functionality a day or two after the failure. the failure had recurred three times within the month. the contact had contacted the dealer who diagnosed that the power steering rack needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure. the manufacturer confirmed that the vehicle was out of warranty and referred the contact to nhtsa for assistance. the approximate failure mileage was 142,000.

The steering wheel gets hard to turn it acts like it has glitches in it. it goes from easy to hard and doesn’t come out of it’s turns on it’s own i have to pull it back. almost acts like i’ve lost the power steering.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the dealer was made aware of the failure but informed the contact that a recall for the steering had expired. the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure but informed the contact that the failure was not safety-related and provided no further assistance. the failure mileage was approximately 122,000. the consumer was advised the vehicle had been serviced in august 2015.

Airbag light stays on after have completed all the fixes as stated in the official tsb 12-5-11 05/29/12. the steering has become extremely difficult to turn at low speeds or moving for a complete stop. it is freezing up and get harder as time goes by. the recall is expired, but the symptoms are the exact same as the recall stated.

The vehicle has been in for service at downs ford dealership twice in the past two years for the same issue and has yet to be resolved. when the gas tank is filled with gas, there is overwhelming smell of gas that doesn’t get better until the tank is about half full. the first time the car was in for service, i was told that the gas tank needed to be replaced but they were having trouble finding one. they said to take the car home and they would call when they found one but they never called. the vehicle was brought in a 2nd time to fix the issue in july of 2021. at that time we were told a valve needed to be replaced and charged $500 but it has not fixed the issue. i’m frustrated and tired of wasting $ and time without my car when they don’t seem to be able to fix it. consumer would like to would like to withdraw the complaint.

Entire braking system on this 2011 with only 140,000 miles apparently all failed simultaneously. dealer required replacement of rear brake pads, rotors, calipers, brake booster, master cylinder and wanted to replace the entire abs control assembly - which i declined. brakes had a "soft pedal" when i took it into the dealership and when i left the dealer apparently sabotaged the brake system as it was undrivable at that point. dealer even requested i waive my rights prior to taking the vehicle (see attached). it appears ford manufactured a vehicle that their own technicians can't figure out to properly repair without replacing the entire system that fails with low miles.

The contact owns a 2011 ford explorer. the contact stated while driving 35 mph and approaching a curve, the warning message "service advance tract” illuminated and the steering wheel locked inadvertently, almost causing the contact to lose control of the vehicle. the contact was able to continue to drive the vehicle by using tremendous physical force to steer the vehicle. the dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair as his vin was not included in nhtsa campaign number: 14v286000 (steering). the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was approximately 186,850.

Power steering assist fault

Every time we put the car in park, it would not register that it was in park and warning kept flashing that said shift to park. we had to just turn off the car most of the time and sometimes wiggling the shifter would work any time the "not in park" sign comes on when i know the gear is in park. i believe this can cause serious damage to property or cause death since the vehicle can roll. i believe ford motor co should own up and recall all vehicles for service much for this is a known problem that has been know to happen to 2011 edge and explorers. the switch in the console shifter tends to fail prematurely. if the light does not light up the computer thinks the car is not in park and alarms go off. this needs to be fixed by ford this is a safety issue

Powering steering assist fault light came on in my 2011 ford explorer . it is a recall for 2011 for explorer, however my vehicle is not on the list. if this is a problem with 2011 ford explorers, it isn't fair to leave my vehicle off the recall list.

There is an issue with the power steering and the system on the vehicle states that there is a “power steering assist fault” and “terrain assist fault”. this issue completely locks my steering wheel to the point where it is impossible to turn. the concerning part of this issue is that there have been multiple times while driving through a parking lot or on the highway that this issue comes up out of nowhere. luckily, this lapse in the power steering has only lasted less than a minute and during times when i could stop however, there will come a time when that won’t be the case and something serious may happen. the unfortunate part to this issue is that there is a recall for this exact issue amongst other 2011 ford explorers however, my vin# is not included in that recall. it makes absolutely no sense to me why it isn’t when the same problem is occurring in my vehicle.

There is a recall for 2011-2014 ford explorers for the "power steering assist fault". my 2011 ford explorer is having this exact problem, however after taking it to a ford dealership, i was told. yes there is a recall, but my vehicle was left off the list. this is 100% unfair. you have a recall for 2011 ford explorers, except my vehicle. this is a dangerous problem. i could have had an accident with my two grandchildren in the car. how can ford know this is a problem, but leave vehicles off the list.

The contact owns a 2011 ford explorer. the contact stated while his wife was driving at approximately 60 mph, the vehicle lost power steering functionality. the driver was able to safely pull over and stopped the vehicle. the contact stated that the hydraulic system failure warning light was illuminated. the driver turned the vehicle off and, on several times, and the power steering functionality returned. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the electric power steering gear needed to be replaced. additionally, the mechanic stated that the failure was similar to nhtsa campaign number 14v286000 (steering) and 14e001000 (steering) however, the vin was not included. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 148,000.

The contact owns a 2011 ford explorer. the contact stated that the power steering malfunction warning light was illuminated. the contact stated that while driving, the steering wheel locked up and the steering wheel was difficult to turn. the vehicle was taken to the local dealer where it was diagnosed that the rack and pinion had an internal failure. the vehicle was not repaired. the manufacturer was contacted and informed contact that the vehicle was previously repaired under nhtsa campaign number: 14v286000 (steering) in 2014. no further assistance was provided. the failure mileage was approximately 83,242.

Airbag fault

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle stalled. the low coolant message was displayed. the contact was able to pull off to the side of the road. the contact called the local dealer but the vehicle was not diagnosed or repaired. the vehicle was towed to an independent mechanic and the contact was informed that the engine had seized. the manufacturer was not contacted. the failure mileage was approximately 113,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the steering became inoperable. the power steering and service traction warning lights were illuminated. the vehicle was taken to the local dealer where it was diagnosed that the power steering gear needed to be replaced. the vehicle was not repaired. the contact stated that the failure was related to nhtsa campaign number: 14v286000 (steering). the manufacturer was notified and referred to contact the nhtsa for assistance. the approximate failure mileage was 137,000.

Current owner purchased this vehicle used. power steering has failed and after researching recall history it was discovered that this is a long known problem under fords recall 14s06 and supplement 15n01. ford will not honor the recall because the vehicle is now at 165,000 miles. why should the current owner suffer the out of pocket expense for a recall repair that should have been properly repaired the 1st time while still within the recall limits? i have zero confidence that ford or nhtsa will act in good faith on behalf of owners.

My 2011 ford explorer has had issues with the steering locking up. a number of times i've been able to "reset" it by turning the car off and on. over time this has happened more often and requiring a number of cycling of the car on and off. these are have an associated alert power assist system fault. driving the this week the alert came on while driving, steering locked which was extremally frighting but then unlocked. the alert remained and all power steering was lost. i had to use all my strength to turn the wheel and get out of the road. loss of all power assist in the steering.

The contact owns a 2011 ford explorer. the contact stated that while driving at 45 mph, the engine temperature hot warning light illuminated as the vehicle began to stall. the contact pulled off to the side of the road as a white smoke started coming from the vehicle. the contact waited for the vehicle to cool down before opening the hood and discovering that the coolant reservoir was empty. the contact added coolant in the reservoir; however, the vehicle failed to restart. the contact then called a family member who was able to jumpstart the vehicle; however, after several miles of driving, the failure recurred. the contact coasted the vehicle into a walmart parking lot where she purchased more coolant; however, the coolant immediately leaked out of the vehicle. the vehicle was then towed to an independent mechanic and it was determined that the water pump had malfunctioned which led to the engine failure. the manufacturer was notified of failure but offered no assistance. the manufacturer referred her to the nhtsa to file a complaint. the vehicle was then towed to another independent mechanic where it remained in their possession and was not yet repaired. the failure mileage was approximately 185,000.

No incidents yet. i have had a power steering fault warning came on. it is off now i have contacted ford in detroit, recall expired eventhough my car has only 124,100 miles on it.it will cost me $2300. to fix it which i do not have. i was never told about a recall on this. i purchased this used car in dec,2021 at kearney motorsports in louisville ky. now i have received a recall notice on the suspension. i find this car very unsafe and really do not know what to do about this, especially the power steering. please advise, oh i did report this to kydot.

Loss of electric power assist, backed out of drive and could not steer, was locked up. pulled back in drive. called wrecker and had taken to ford. ford states this is not covered due to it being a warranty out of date issue so repair will be at our cost.

Power steering and terrain management system failure. power steering assist failure has happened upon starting vehicle a few times but has reset after restarting. there is a recall for this but apparently not for my vin

The contact owns a 2011 ford explorer. the contact stated while driving 55 mph, the steering wheel seized with the power steering assist warning light illuminated. the contact pulled over to the side of the road, turned off and then restarted the vehicle and drove to her residence. the vehicle was later taken to an independent mechanic and diagnosed with a faulty steering control module. the vehicle was not repaired. the contact referenced nhtsa campaign number: 14v286000 (steering) as a possible solution to the failure. the manufacturer was not notified of the failure. the failure mileage was 157,000.

The contact owns a 2011 ford explorer. the contact stated that while a friend was driving approximately 45 mph, the driver inhaled an excessive amount of carbon monoxide. the friend accidentally drove into a ditch. the vehicle was pulled out of the ditch by nearby residents. the driver was not injured. there were minor damages to the passenger’s side front of the vehicle. the vehicle was taken to the local dealer who diagnosed a failure with plugs underneath the engine. the plugs were not replaced. the manufacturer was notified of the failure. the approximate failure mileage was 168,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 40 mph, the vehicle lost power steering functionality. the vehicle was difficult to turn to the left or the right. the contact stopped the vehicle safely in the middle of the road. the contact stated that the power steering assist failure message was displayed on the instrument panel. the contact had the vehicle towed to an independent mechanic; however, the vehicle was not repaired. the contact was able to drive the vehicle to a dealer the following day. the dealer diagnosed the vehicle and determined that the power steering assist had failed. the dealer related the failure to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 156,000.

While driving, my steering column locked and an error message saying power steering assist failure alerted. i immediately stopped, attempted to start the car 4 times and the steering column would not move. there is a recall for this same problem from march 2014. ford is saying that the recall for the same issue not applicable to my vehicle.

The contact owns a 2011 ford explorer. the contact stated while driving at various speeds, the vehicle lost power steering functionality. there were no warning lights illuminated. the vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure however, no additional assistance was provided. the approximate failure mileage was 80,000.

Power steering & terrain assist fault would occasionally pop up and lock my steering wheel up. which i would just turn my car on & off to make go away.only one day in mid turn it came on locked my steering wheel up was side swiped right into a pole. not only was my car physically damaged but my 4 yr old daughter refuses to get in the car now which makes it extremely frustrating when we have to go places

The contact owns a 2011 ford explorer. the contact stated while driving at various speeds, the vehicle lost power steering functionality with the power steering assist warning light illuminated. the vehicle was taken to a dealer and was diagnosed with steering gear malfunction. the manufacturer was notified of the failure but offered no assistance. the vehicle was not repaired. the approximate failure mileage was approximately 105,000.

While driving on the interstate my power steering went completely out and on the dash board the power steering assist light came on...scared me to death as coudnt steer. took off work next day and took to dealer said not under warranty bc i have 144k miles and is 11 years old and warranty was under 150k or 10 years...however i did find out this was a big safety issue and was a recall in 2014 on these with a recall...,,,the dealer said i was gonna have to pay 3100 and i had to get and pay for a rental car to drive home and leave at dealer to repair....i had no choice but to leave bc had to be fixed.they were nice at dealership in telling me out of warranty but i dont understand why this huge safety issue wouldnt be fixed and paid for by ford?i do not want to get nooone in trouble and not one to complain much but the money is hard to just come up with to repair a vehicle, rent a rental car and a day off work...im asingle father and have worked 2 jobs for many years to put my son thru college.i had to put all this unexpected money on my emergency credit card and will take a long time for me to pay off.and the issue scared me to death! i feel should have been fixed by the company bc of the issue.i never received nothing by mail of a safety issue recall or warranty expiring about this issue and i have owned since early 2021.i do not understand why and how a recall to repair this huge safety issue can expire?it could have been catastrophic on the interstate and piles of cars..... i thank god i was able to stay straight and wasnt turning when the power steering went out and was ok..but have no choice to repair as cant drive with no power steering.i feel this should be taken care of by ford no matter the year or mileage on explorer as it is a huge safety issue with going out while driving. nervous wreck over it and the money issue to repair.please help me get money back and before this happens again on the explorers(no matter the year or mileage) and serious injuriesoccur

I started the car and started to go then the car could not be steered and a warning came on that said "power steering assist fault". the steering wheel was impossible to turn and if this had happened in traffic or the freeway at a higher speed i could have been easily killed. now every time the car is turned on the steering wheel will not turn.

The contact owns a 2011 ford explorer. the contact stated while his niece was driving at an unknown speed, the vehicle lost power steering functionality. the contact stated that the electric power steering assists warning light was illuminated. the contact pulled over, turned off, and restarted the vehicle, and the vehicle operated as intended. the vehicle was taken to the dealer for diagnostic testing however, the mechanic was unable to determine the cause of the failure. the manufacturer was contacted and stated that there was nothing that could be done because the vehicle was not under recall and the warranty had expired. the manufacturer referred the contact to the nhtsa for assistance. the failure mileage was 44,000.

Upon starting the suv an alert appeared stating “power steering assist failure” appeared. attempted to reset the sensor multiple times with no success. it was impossible to move the steering wheel. thankfully i wasn’t driving given i drive the highway everyday too and from work or i could have had serious harm to myself or others. there is no way i would have been able to control any sort of manual steering as i have a back injury. now i will have to have it towed to get it repaired just so i can get too and from work.

The electric power steering continuesly fails. the chain driver water pump failed while driving almost causing an accident with me and my son.

The contact owns a 2011 ford explorer. the contact stated while his wife was reversing out of a parking lot, the steering wheel seized. the contact stated that the power steering assists warning light was illuminated. the contact also stated he was unable to move the steering wheel. the vehicle was not drivable. the contact called an independent mechanic who serviced the vehicle at the parking lot. the mechanic was able to use the meteor sensor and stated the motor position sensor signal had to be reset. the motor position sensor signal was reset. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering). the contact was able to drive to the residence. the contact took the vehicle to the local dealer, where it was diagnosed with needing the steering rack to be replaced. the vehicle was repaired. the manufacturer had not been informed of the failure. the failure mileage was approximately 88,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the vehicle was towed to the dealer where it was diagnosed that the power steering assist needed to be replaced. the vehicle was not repaired and remained at the dealer. the manufacturer was made aware of the failure. the failure mileage was approximately 200,000.

I keep losing my power steering. i called ford and they told me the recall to fix it was out dated . this could cause an accident . and shouldnt have a time line to have it fixed . it has happened several times the last year

The power steering failed while pulling into parking spot and garage approx 5 times in the last few months.

I was driving on the highway and the steering wheel locked on me. he was hard to turn and i also hit another car in the back.

Power steering randomly shut off while i was driving.

The power steering suddenly went out. a "power steering assist fault" warning light came on. no power assist was available and the vehicle became extremely difficult to steer. fortunately, i was traveling at a low rate of speed and was able to safely steer off the road.if this had occurred while taking a corner, it could have been catastrophic. when restarted, the steering worked again and the warning light went out. since this happened, it had reoccurred twice, making the vehicle unsafe to drive.

I was driving out of my driveway and the power steering froze. there was no warning. i ended up hitting the rear of another car i have in my driveway. luckily nobody was in the vehicle. a light then cam on to see your dealer! i see there was a recall by ford of the power steering, but that recall has expiried for my vehicle due to the fact it is 11 years old. the recall was for 10

2011 ford explorer. consumer writes in regard to steering wheel locking up while driving. the consumer stated the vehicle was taken to the dealer. the dealer was unable to duplicate the failure. when the failure occurs, a warning light illuminated. the failure occurred intermittently.

The contact owns a 2011 ford explorer. the contact stated that while his wife was driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. the driver was able to continue driving the vehicle. the contact stated that the power steering warning light was illuminated. the vehicle was taken to the local dealer and the contact was informed that the vehicle was repaired in 2015 under nhtsa campaign number: 14v286000 (steering). the contact was also informed that the warranty had expired. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline. the failure mileage was approximately 68,000.

Los steering control

Power steering suddenly went out 3 times in a 30 min period while driving at a low rate of speed. error appeared on dash when fault occurred. after restarting engine error went away and had power steering.

The contact owns a 2011 ford explorer. the contact stated that while driving approximately 35-40 mph, the vehicle lost power steering functionality. the contact stated that the vehicle was difficult to control. while her son was driving at an unknown speed, the steering wheel was difficult to turn. there were no warning lights illuminated. the vehicle was taken to the local dealer where she was informed the vehicle was previously repaired under nhtsa campaign number: 14v286000 (steering). the vehicle was diagnosed and determined that the power steering module needed to be replaced. the vehicle was not repaired. the manufacturer was contacted but no assistance was provided. the failure mileage was approximately 195,000.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. the power assist warning light was illuminated. the vehicle was taken to the dealer where it was diagnosed that the electric power steering (eps) needed to be replaced. the vehicle was not repaired. the contact referenced the manufacturer campaign number 15n01: electric power steering (eps). the manufacturer was notified of the failure and the contact was informed that the recall expired and to call the nhtsa hotline. the failure mileage was approximately 80,000.

Driving along and the power steering assist went out. i called dealer and they said if it was over 10 years they didnt have to repair it. according to your website, it has a 15 year window. please advise

Electric power steering failed without any warning. ford had a voluntary recall, but as a second owner i did not get any notification. as vehicles are supposed to exceed 100k miles this is disturbing (like iphone battery fiasco). electric steering is nearly impossible to drive and being this is a known problem with this vehicle and the fact it is the #1 vehicle currently utilized by law enforcement i find it odd there is not a mandatory safety recall for this issue. thank you, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Was driving and the steering stopped working and locked the power steering light came on and so did the traction control light.

The contact's girlfriend owns a 2011 ford explorer. the contact stated that while his girlfriend was driving 30 mph, the power steering assist failed with the stabilitrak warning light illuminated and a warning sensor chiming. his girlfriend pulled over and restarted the vehicle and was able to resume normal driving. the contact stated that the failure was intermittent and occasionally recurred upon restart. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which he linked to the failure. the dealer and the manufacturer were notified of the failure and confirmed that the vin was not included. the vehicle was not repaired. the failure mileage was approximately 130,000.

The contact owns a 2011 ford explorer. the contact stated while exiting a parking area, the steering wheel became difficult to turn. the contact stated the power steering assist fault and the service advancetrac warning lights were illuminated. the contact stated that she turned off and restarted the vehicle but continued to experience the failure. the contact stated that she parked the vehicle. the contact's brother was able to drive the vehicle to her residence while experiencing the failure. the contact's brother took the vehicle to a local dealer, where it was diagnosed with needing the steering rack and pinion to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer had not been informed of the failure. the failure mileage was approximately 162,076.

The contact owns a 2011 ford explorer. the contact stated that while starting the vehicle, the power steering assist fault message was displayed. while driving, the steering wheel was very difficult to turn. the contact called the local dealer and was informed that the vehicle was out of warranty. the vehicle was not diagnosed or repaired. the vehicle was towed to an independent mechanic. the manufacturer was contacted and confirmed that the warranty had expired and referred him to the nhtsa hotline. the contact stated that the failure was similar to nhtsa campaign number: 14v286000 (steering). the approximate failure mileage was 162,893.

The contact owns a 2011 ford explorer. the contact stated while his wife was driving 30 mph, the vehicle lost power steering functionality with the power steering assist fault message displayed. the contact was able to pull over to the side of the roadway and the vehicle was towed to the dealer. the dealer diagnosed the vehicle and stated that the power steering control module (pscm) software needed to be updated and the steering rack assembly needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and a case was filed. the approximate failure mileage was 130,000.

While driving on a busy road. my ford explorer suddenly died. i was driving with my children. the water pump suddenly went bad causing my engine to seize. this is the second time that i have had to replace the water pump and in which i have almost been part of an accident. the repairs have been very very costly.

The contact owns a 2011 ford explorer. the contact stated while driving 55 mph, the message “service power steering now” was displayed and the steering wheel lost power steering functionality. the contact stated that she was able to make a turn by using physical strength to steer the vehicle while driving to work. the contact stated that after turning off and restarting the vehicle, the failure persisted. the vehicle was taken to the dealer where it was diagnosed that the power steering control module and the electric power assisted steering epas) the steering gear needed to be replaced. the vehicle was not repaired. the contact associated the failure with nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in the recall. the failure mileage was approximately 145,000.

I was driving down the highway going 60mph when my steering wheel locked up and i wasn't able to steer the car and had to hit the brakes and try to pull over so i didn't cause a car accident. it has also locked up several times while driving it in town also

9/25/22 my 2011 ford explorer xlt would start jerking when pushing on the gas paddle and then would start losing speed or power. today is the third day this has happened so i looked on youtube and entered my symptoms of my car and it suggested it could be my (electronic position sensor). and youtube told me there is an extended warranty on this part. i have 140000 miles this vehicle. this vehicle has not been inspected or confirmed by a dealership as of yet. there was no warning when this problem began and no warning lights on the dashboard. i am very hesitant in driving this vehicle around town , fearing it may stop completely.

I was driving my car and the steering went out completely with little warning. a light came on that said "service power steering soon" and within 2 minutes the steering went completely out.

Hello, ford in woodbridge va. i was driving with my daughter home. and all of a sudden the steering wheel locked or got really hard to turn. i was just a block away from home thank god so i immediately pulled over. the warning sign that came up said power steering. it was after hours so the next morning i called ford to take my vehicle in for the recall and dropped it off. * i was told that although it's a recall it had expired so my claim was denied and the cost of repairs is $2700. i am outraged that a manufacture safety issue that's out of my control has an expiration date. there should not be expiration on something that has a recall on it. not only did they tell me it's expired, regards to the repair, no discount was offered knowing they have that issues and when asked if i would be able to get a loaner veh during repairs they stated they couldn't provide me a loaner if my vehicle was under repairs as they don't provide loaners. when i asked for that in writing they then stated they just didn't have any loaners available. i could of killed someone, my myself or my child at how the steering wheel tightenocked up during my driving. my child has cerbal palsy, disabled and has therapy appts and certain needs each day that required me to have transportation. if my vehicle is under repairs, whether for recall or not i should be provided a loaner vehicle. i am not asking for coverage on wear and tear . coverage on cosmetics. this is a known issue and i am being punished cuz it's "expired"? my car is in decent condition. even though the car is over 10 year old, i have not had this vehicle for 10 years. it shouldn't be a expiration on major safety issues. and if 10 years is the date it should be 10 years from ownership. i haven't owned this vehicle for 10 years. this is not okay to charge money for issues the manufacturer know is a safety issue.

My vehicle will intermittently lose power steering control causing it to become difficult to control especially at slower speeds

The contact owns a 2011 ford explorer. the contact stated that when he started the vehicle, the stability traction system, service power steering now, and power steering failure warning lights were illuminated on the instrument panel as the power steering failed. the vehicle was towed to an independent mechanic where the mechanic used a diagnostic reader and retrieved failure codes for the steering wheel, not in contact with the vehicle, the power steering system, and the rack and pinion system in the front end. the mechanic made the contact aware of a customer satisfaction program for the steering and then reset the failure codes. the vehicle was not repaired; however, the contact stated that the power steering was functioning as needed. the contact then made the local dealer aware of the failure and they informed him that the customer satisfaction program had expired. the manufacturer was made aware of the failure and confirmed that the customer satisfaction program had expired, and the contact was advised to file a complaint with the nhtsa hotline. the approximate failure mileage was 210,772.

The contact's husband owns a 2011 ford explorer. the contact stated while driving 30 mph at night, the power steering became inoperable. a message indicating a power steering assist fault and the message service advancetrac were displayed. the steering wheel became significantly difficult to steer. the contact was able to veer in the middle turn lane but could not veer to the side of the roadway as the steering wheel was significantly difficult to steer. the contact stated that she turned off and restarted the vehicle several times within 30 minutes; however, the failure persisted. the contact's husband met her on the road and was able to drive the vehicle by using physical strength to steer vehicle. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed. the contact associated the failure with nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the dealer was not notified of the failure. the manufacturer was not notified of the failure. the failure mileage was approximately 160,000 the contact has stated that the actual vehicle mileage was approximately 150,780.

The contact owns a 2011 ford explorer. the contact stated that while driving approximately 65 mph and making a right turn, the steering wheel suddenly became very difficult to turn in either direction causing the contact to almost lose control of the steering and crash into a second vehicle. after stopping and turning the vehicle off and restarting the vehicle, a power steering warning message was displayed. the vehicle was later towed to the residence. the cause of the failure was not yet determined. the local dealer was notified of the failure. the manufacturer was not yet contacted. the failure mileage was 200,000.

The contact owns a 2011 ford explorer. the contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. the vehicle was taken to an independent mechanic where a diagnostic code reader was used to retrieve fault codes for the steering torque sensor and control module. the mechanic made the contact aware of nhtsa campaign number: 14v286000 (steering) however, the vin was not included in the recall. the vehicle was then taken to a local dealer and it was confirmed that the vin was not included in the recall. the vehicle remained at the dealer awaiting a diagnostic test and the repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 196,000.

The contact owns a 2011 ford explorer. the contact stated that while his son was driving at an undisclosed speed, the steering wheel became difficult to maneuver. the electronic power steering assist warning light illuminated. the vehicle was towed to the dealer where it was diagnosed that the power steering control module (pscm) failed and needed to be replaced. the contact referenced nhtsa campaign number: 14v286000 (steering). the vehicle was repaired; however, the failure recurred. the vehicle was taken back to the dealer where it was diagnosed that the power steering control module failed again and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was informed that no recall was affiliated with the vin. the failure mileage was approximately 106,000.

The contact owns a 2011 ford explorer. the contact stated that occasionally after starting the vehicle, the power steering functionality would be inoperable. the contact stated that after the vehicle warmed up, the power steering functionality would return. the contact stated that the failure was intermittent. the contact stated that on one occasion while his wife was driving 60 mph, the steering wheel lost power steering functionality and started drifting to the right unintendedly. the contact stated that the driver's side of the vehicle crashed into the guard rails. there was no injury sustained. there was no further information provided. the contact stated that the steering wheel regained power steering assist and his wife was able to drive to the residence. the vehicle was taken to the dealer where it was diagnosed that the power steering control module (pscm) and the steering rack needed to be replaced. the vehicle was not repaired. the contact associated the failure with nhtsa campaign number: 14v286000 (steering). the dealer also informed the contact that he had to pay out-of-pocket for the repair fee because an unknown customer satisfaction program had expired. the manufacturer was not notified of the failure. the failure mileage was approximately 200,000.

2011 ford explorer. consumer stated that during a collision the airbags did not deploy.

2011 ford explorer showed "power steering assist fault" message on dashboard pops up intermittently around 5 times in a span of 6 months of ownership. latest occasion left driver stranded far from residence while parked since no steering can be done. driver was put at risk of having to worry that it would happen again while driving on roads. vehicle has been taken to dealership to get fixed. dealer has inspected and attempted to reproduce fault but to no avail. dealer recommended to replace complete steering assembly which cost is out of pocket of customer. vehicle and vin is under customer satisfaction program campaign # 15n01 epas steering efforts and under nhtsa campaign number: 14v286000loss of electric power steering assist states it should be at no-cost to customer to get fixed. dealer refused and stated campaign expired. driver looking to get more resources to disprove dealer's claim and to get vehicle repaired since it is a public safety issue they are refusing to address over profit.

The steering went

The contact owns a 2011 ford explorer. the contact stated while driving 10 mph, the steering wheel locked up. the message "epas error" was displayed. the contact stated that he turned off and restarted the vehicle and the steering wheel operated as needed. the vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. the vehicle was not diagnosed or repaired. the contact stated that the failure had been reoccurring while driving. the manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under an unknown recall due to the mileage. the failure mileage was approximately 152,000.

The contact owns a 2011 ford explorer. the contact stated that after starting the vehicle, the steering wheel seized as the power steering assist failure warning light was illuminated. the vehicle was taken to a local dealer, where it was diagnosed that the steering gear assembly needed to be replaced. the contact was made aware of nhtsa campaign number: 14v286000 (steering); however, the vin was not included in the recall. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was 98,500.

The contact owns a 2011 ford explorer. the contact stated upon pulling out of a parking space, the vehicle lost power steering functionality with the "steering assist fault" message displayed. the contact stated that after he turned off and restarted the vehicle three times, the power steering operated as needed. the contact was able to continue driving. the failure reoccurred two years later. the dealer was not notified of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact that they could not assist as the vin was not included in any recalls. the manufacturer then referred the contact to the nhtsa hotline. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the failure mileage was approximately 50,000.

Driving 25mph or less coming to a stop and warning service advance track soon message appeared, advance track off idiot light then appeared on dashboard, steering suddenly harder to turn. turned car off and on, now no steering.

The contact owns a 2011 ford explorer. the contact stated while her daughter was driving approximately 10 mph out of the driveway and entering the street, the vehicle lost power steering functionality. the contact stated that her daughter could not turn the wheel to the right or the left. the contact stated that her daughter informed her that power steering assist warning light was illuminated, and an audible chime was heard. the driver stopped and turned off the vehicle. after restarting the vehicle, the power steering functionality returned. the failure recurred and the vehicle was towed to a dealer; however, the mechanic was unable to duplicate the failure. the vehicle was not repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 140,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, he heard a popping sound then the vehicle stalled. the contact then stated that he attempted to restart the vehicle; however, the vehicle failed to restart. there was no warning light illuminated. the vehicle was towed to the dealer where it was diagnosed that the engine failed and needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but not assistance was provided. the failure mileage was approximately 147,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 35 mph, the "service power steering" warning light illuminated along with several unknown warning lights. the contact stated that she was able to drive to her residence with the warning lights illuminated. the contact stated that while driving up her driveway, the vehicle lost power steering functionality. the contact stated that she turned the vehicle off and shifted to park(p), turned the vehicle off and on and the failure persisted. the vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. the manufacturer had not been informed of the failure. the contact researched online and related the failure to a manufacturer customer satisfaction program number: 15n01 (epas steering efforts). the failure mileage was approximately 220,000.

The contact owns a 2011 ford explorer. the contact stated while driving 60 mph, the vehicle lost power steering functionality without warning. the vehicle was taken to an independent mechanic, and the contact was informed that the steering rack needed to be replaced. the vehicle was not repaired. the dealer was contacted and stated that there was no recall on the vin for the failure. the manufacturer was contacted, and the contact was advised to contact the nhtsa hotline for assistance. the failure mileage was 200,000.

My 2011 ford explorer steering randomly went out . as i researched i realized that there was a safety recall 14s06 for that particular car. apparently that recall was announced in 2014( before i purchased the vehicle) the previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to prevent steering loss which is what i am currently dealing with. the dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle . they are trying to charge me 2800.00 to have the part replaced. i will continue to find a solution . nothing about this is morally right

The electric power steering failed due to manufacture recall on my exact year and model

The contact owns a 2011 ford explorer. the contact stated while driving 40 mph, the "service power steering now" warning message appeared on the instrument panel. the contact used excessive force to steer the vehicle off the highway and into her husband's place of business. the contact called the dealer and was informed that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 129,000.

My 2011 ford explorer steering randomly went out . as i researched i realized that there was a safety recall 14s06 for that particular car. apparently that recall was announced in 2014( before i purchased the vehicle) the previous owner took the truck to the dealership the have the pscm checked and no codes came back so it was only reprogrammed which is suppose to prevent steering loss which is what i am currently dealing with. the dealership is not trying to replace the part free of charge as stated in warranty although they know this is serious safety issue on this vehicle . they are trying to charge me 2800.00 to have the part replaced.

In a 2011 ford explorer the power steering failed in the driveway. it was extremely hard to turn without this function. it was taken to a ford dealer who has confirmed that is the problem. the vehicle has 166,000 miles on it. this failure has been known for this car for quite some time. the failure rate is high and creates a serious safety issue because you cannot steer the car unless you are very strong. smaller people will be unable to turn the vehicle. the only option is to do a major repair to replace the unit. the dealer offered no help to not under any type of warranty; the cost quoted was $3,200.

Was driving on interstate and steering just went out and couldn’t turn

On december of 2022 the power steering go out during i was driving with my family and the steering it was very hard to keep control of the steering i almost lost control of the vehicle the good news is no car it was around me i try to do my best to get home safety .after the mechanic diagnostic he mention it this ..on may 2014 ford company issue a recallfor the 2011 -2013 for explorer for a defect on the power steering system ..so i contact ford and they tell me i have to repair the total out of my packet becouse they cant see any recall but my car it was made during the time frame the recall it was made i really not understand why they can even look this problem i cant imaging if i was on the higway on high speed i really scared after i deal with this problem

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the service advancetrac and service power steering warning lights illuminated. the contact then stated that she had to manually operate the signal arm while making left or right turns. the contact then stated that upon parking the vehicle, the steering wheel became difficult to maneuver. the vehicle was towed to the dealer where it was diagnosed that the electronic power steering, the steering column control module, and the electronic steering gear needed to be replaced. the vehicle was not repaired. the contact referenced the nhtsa campaign number: 14v286000 (steering). the manufacturer was not notified of the failure. the failure mileage was approximately 139,000.

I read an article about ford explorers and the windshield trim panels coming off. i have had to replace both sides of mine....they didn't fly off but would have if not tended too. the rubber part underneath broke into several pieces and some were missing...who knows where they went. i had to replace both sides....at my own expense....

Driver’s side black plastic a pillar windshield trim piece detached as i was driving on the highway. startled me but i kept my composure. no other damage. piece could have hit another vehicle behind me or a motorcyclist. when i stopped i confirmed the piece missing. seems only held on by tape and velcro

While traveling at freeway speeds a vibration sound could be heard around the front windshield area when a slight cross wind would occur, i was unable to locate the cause until after a couple months of this behavior the passenger side windshield trim piece suddenly departed the vehicle while traveling at 70 mph. the vehicle was serviced at novus glass and the trim was then replaced. however, the new also began falling off after only a few days, and novus glass advised that they see this type of issue all the time, as the plastic tabs that are meant to secure the trim piece often get broken even when installing a new part.

Windshield trim panels came loose and were slapping the drivers and passengers side windows. read article in paper with 164 complaints. cost me over $800 to replace

The contact owns a 2011 ford explorer. the contact stated while driving 25 mph, the vehicle lost power steering functionality. the contact related the failure to tsb: 13s14 (steering). the vehicle was taken to the dealer and was diagnosed with a faulty epas steering gear. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was 158,355.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 10 mph in a parking lot, the power steering failed. the contact stated that she stopped the vehicle, shifted to park(p), turned off and restarted the vehicle and the power steering resumed normal functionality. the contact stated the power steering fault warning light was illuminated. the contact stated that the failure was intermittent at first; however, the power steering failure had become more constant. the contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the power steering rack assembly needed to be replaced. the vehicle had not been repaired. the manufacturer had been informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 129,000.

I was going down the road had to avoid a piece off tire so fast the steering looked on me for a second then hit that piece. and after that the steering start getting harder to steer, made it home safely. but now i can’t drive the car because it’s hard to steer . so we have to start looking to repair it.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the trim panels detached from the windshield. the vehicle was not diagnosed. the contact stated that he repaired the vehicle. neither the dealer nor the manufacturer was notified of the failure. the failure mileage was approximately 110,000.

Intermittent loss of power steering assist. car starts and steering wheel won't budge. sometimes after a short wait, it is restored to normal. sometimes, car must be re-started one or more times to get steering normal. so far, it has not happened while driving, but i am wary of it happening while driving. when it happens, power steering fault message appears on the dashboard. has happened randomly several times over the last 4 weeks.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering with the "power steering assist off" and "service power steering" messages displayed. the vehicle was taken to a local dealer to have the power steering control module (pscm) software updated under nhtsa campaign number: 14v286000 (steering). the vehicle was repaired; however, the failure reoccurred intermittently. the vehicle was taken back to the dealer, where it was diagnosed that the power steering control module (pscm) software needed to be updated again. the vehicle was repaired; however, the contact stated that while driving at various speeds, the vehicle experienced a loss of power steering functionality and the vehicle lost motive power and failed to restart. the vehicle was towed to the residence. the contact made another local dealer aware of the failure; however, the vehicle was not yet diagnosed nor repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the approximate failure mileage was 100,000.

Driver's seat windshield panel flew off while driving. part number bb5z-7803145-aa

The contact owns a 2011 ford explorer. the contact stated while driving 70 mph, the front windshield trim detached and flew off the vehicle. the dealer was contacted and made aware of the failure. the vehicle was not repaired. the manufacturer was contacted, and a case was filed. the failure mileage was 150,000.

Passenger side windshield trim came off while traveling on freeway at 85 mph hit the windshield. then about hit the car behind us and about hit a car next to us. the car is available for inspection.

I was closed to my home when my car power steering locked.

I can’t control my vehicle, the steering wheel sometimes work sometimes lock that i can’t turn to right or left. called ford with recall recall 14 e-001 13s14. called the dealer and now it is an extended warranty, they ask for mileage and they don’t want to update the system or replace it. i’m the second owner when they send the letter, previous owner didn’t take the ca to the dealer to fix it. i had the issue before but now is worse i don’t want to have an accident with this failure on the system since sometimes work and other not

We got the vehicle about two years ago 2021 only had 107,000 miles on it. we were having a power steering problem but it would reset itself on and off stopped for a while came back on never got any notification about a power steering software update recall now power steering won’t turn on at all i’ve restarted it won’t turn on says power steering system fault i’m not getting any codes or anything. car is now at 209,000 miles runs strong nothing wrong. just keep having this power steering problem that needs to be fixed. i’ve had it cut off while driving before on the highway.

The contact owns a 2011 ford explorer. the contact stated while driving at an unknown speed and making a turn, the steering wheel became firm with the power steering wheel warning light illuminated. the contact pulled over and turned off and restarted the vehicle however, the failure continued. the vehicle was not diagnosed. the manufacturer was not contacted. the failure mileage was 170,000.

The contact owns a 2011 ford explorer. the contact stated upon starting the vehicle, she noticed that the vehicle had lost power steering functionality. there was no warning light illuminated. the contact then became aware that the power steering was electric and not dependent on power steering fluid. the contact waited until the power steering operation returned as needed; however, the failure reoccurred on several occasions. additionally, the contact stated that the failure occurred while driving on the highway. the contact stated while veering to the side of the road, the power steering operated as needed. the vehicle was taken to an independent mechanic, where it was diagnosed that the power steering rack needed to be replaced. the vehicle was then taken to the dealer, where the power steering control module (pscm) software was reprogramed under ford campaign number: 15n01; however, the failure persisted. the dealer informed the contact that the power steering rack could not be replaced again under the campaign number because the warranty had expired. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 120,000.

Was driving down the highway and my car lost power and put me in a very dangerous situation. looking into the issue, i found out the waterpump was damaged in which is inside the engine and extremely expensive repairs (3000) dollars or more but the engine has been compromised with alot of coolant into the oil. my car is down and im still paying on it so im in very tough situation and believe the manufacturer should fix this situation.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the contact detected an abnormal fuel odor. the vehicle was taken to an independent mechanic, who diagnosed that there was a vapor leak coming from the top of the fuel tank. the vehicle was not repaired. the manufacturer was made aware of the failure and advised the contact to file a complaint with the nhtsa hotline. the failure mileage was approximately 102,000.

I read an article online dated 1/31/23 that indicated that the nhtsa was investigating windshield trim panel issues on certain year models of the ford explorer. my 2011 ford explorer driver-side windshield trim panel flew off the vehicle while driving at highway speeds (70+ mph) on may 3, 2021, so i wanted to provide this information and photos of the damage. i agree this is a serious issue for this make and model that should be addressed. this was an expensive repair and dangerous for other drivers on the road. i can provide additional information if needed.

The electrinic power steering has failed. it just stopped working after starting the car one day. this is a repair that the dealer fixed 15 months ago, with a new part. a new electronic power steering rack and pinon should not last only 15 months. i have called the dealer and they say that warranty for that job is 12 months. they suggested contacting ford's customer service. ford customer service says that there are no warranties on recall repairs. this just does not sound right. i mentioned that if a repair that is suppose to fix a safety hazzard does not work, and the safety hazzard returns they are still liable for the repairs and or the consequences.

The windshield trim on the driver's side flew off of the vehicle when i was traveling on the interstate (at interstate speed - about 70 mph). it did not hit another vehicle, but certainly could have if another vehicle had been to my left or close behind my vehicle. i was unable to stop and retrieve the part. no inspection has been made by police, insurance, etc. i now need to have the trim piece replaced, and i am nervous about the windshield trim on the passenger side possibly doing the same thing.

When driving and get up to 60mph car shakes and moves side to side hard to control.

I am getting intermittent warning lights pertaining to the steering assist on this vehicle. it was a prior safety recall in which ford merely reprogrammed the unit in an effort to correct the problem. according to my local dealership, it did not correct the problem and the safety concern is still relevant. the dealership asked ford corporate for permission to make the repair and they were denied. ford says the repair was made and they will not do anything further. the ford website also states all safety recalls never expire, but apparently that is not the case. ford appears to be making a mockery of the recall program by closing recalls without permanently correcting the problem and will not reopen this safety recall. internet discussions on this topic reveal i am not the only one with this problem.

The contact owns a 2011 ford explorer. the contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled without warning. the contact’s wife notified the contact, and the contact was able to coast the vehicle off the road. the contact then stated that he allowed the vehicle to cool down, restarted the vehicle, then coasted the vehicle to his residence. the vehicle was then towed to the dealer where it was diagnosed that the water pump failed and caused the coolant to leak into the engine and damaged the engine and that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. the failure mileage was approximately 173,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, the service advancetrac warning light intermittently flash on the instrument panel. recently, the contact stated that the warning light flashed and remained on the instrument panel and excessive force was needed to steer the vehicle. neither the dealer nor the manufacturer was notified of the failure. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering), which she linked to the failure. the vehicle had yet to be diagnosed or repaired. the failure mileage was approximately 208,000.

The contact owns a 2011 ford explorer. the contact stated that the vehicle was previously repaired at the dealer under nhtsa campaign number: 19v435000 (suspension); however, the failure occurred after the recall repair was performed. the contact stated that while driving at an undisclosed speed, the vehicle made squeaking and popping sounds. the vehicle was taken back to the dealer, where it was diagnosed that the sway bar links needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was opened. the failure mileage was approximately 126,000.

The power steering assist of the vehicle went out while driving and warning lights came on unexpectedly. vehicle was difficult to steer but was pulled over safely and shut off. started engine again and issue was no longer present. drove to mechanic who pulled the codes. showed "loss of motor position sensor" error code among others. after research, found that this was part of recall 14v286000 of which we had the software update prescribed by ford. contacted the ford dealership who said we were just outside the mileage where ford extended coverage for this issue to 150,000 miles. called ford customer service and they also said that this was a one time recall and no further action was available. for this issue, we had the prescribed software upgrade but it was ineffective for the issue and the issue still occurred. now i have to have the expensive part repair of which they would have covered the repair under recall.

March 2020, first time the power steering fault message appeared on the instrument message area. i have immediatly contacted ford in germany. they said there is no recall for my car regarding steering items. november 2020 onwards until april 2023 the message power steering faul appeared every 3-6 months. again. november 2020 i have contacted ford without success; the answer was the same: no recall for your car. until april 2023 after turning off the car and waiting for 1-2 minute and turning on the message disappered and the steering mode was again reverted to normal and the steering effort was as expected. but in april 2023, after parking the car the power steering message appeared again and it was not possible to get rid of them. i have again contacted ford in april 2023, immediatly after the occurance, and the answer was still the same: no recall and they can do nothing for me because it is just an assumption form my side. the steering effort was such high that it was not possible to really turn the steering wheel. i called the adac to bring the car to the ford service close to my home. they have change d the complete steering gear and they said i must pay for it because of no recall. i'm located in germany and not in the usa.

Front left window trim coming off.

The dash lights go off then it's says starting rebot. air bag lights stay on. check engine light on says miss firng. all carfax report was forged. dealer said needs new engine but was not told by seller. no one will fix it they say not worth the price for car. i over paid big time. got lied too.

My rear view camera was replaced in august 2019 as it stopped working. it was an expensive costing $1000 to repair. it just stopped working again. car has 100500 miles and this is excessive for what i consider a safety feature in a car this large. i was just told by ford the backlog for a new camera nationwide is greater than 240 units and some customers have waited over 6 months. i searched online and found many complains on model years 2011 forward due to a bad design flaw that allows moisture in a wiring harness causing corrosion / failure. in my opinion, ford needs to step up to root cause and provide options other than a complete replacement that only temporarily solves the issue

Light came on saying power steering assist fault

The contact owns a 2011 ford explorer. the contact stated while driving 40 mph, the vehicle experienced a loss of power steering assist with the power steering fault message displayed on the instrument panel. the failure occurred on two separate occasions. the vehicle was taken to the dealer, where it was diagnosed that the rack and pinion needed to be replaced; however, the dealer confirmed that the warranty had expired. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact related the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 186,000.

Daughter drives this vehicle to college...4hrs via highway. on a recent trip home, her passenger side windshield trim flew off and nearly it the car behind her. i gave her a hard time about not stopping to pick it up but you can't just do that on the interstate. looking around, we see lots of ford explorers with missing windshield trim. the rubber windshield seal underneath looks in bad shape now and i'm concerned that it could fail allowing the whole windshield glass to separate from the car. love for you to come and inspect the vehicle. there were no warning lights or messages letting us know there was a problem before the trim separated but we obviously know there is a problem based on the numerous examples we see on the road. please have ford address this with a recall. it is unacceptable that this part fails so regularly on ford explorers.

On my 2011 ford explorer, the power steering went out while driving. the wheel suddenly tightened and i was unable to turn the wheel. also, the terrain management fault light and service advantrac light ignites right before the wheel stiffens. the wheel would stiffen or loosen while driving and causing the wheel to jerk and the car to potentially glide into another lane. after turning off the vehicle and letting it sit for a while the steering wheel may loosen temporarily. i took the vehicle to ford after visiting their website and seeing there was a customer satisfaction program regarding the epas power steering. the ford dealership informed me that the program expired in february of 2021 and i would need to pay over $3000 to have the issue fixed.

The contact owns a 2011 ford explorer. the contact stated while driving 65 mph, the power steering failed to operate as needed with the power steering and traction control warning lights illuminated. the contact called the dealer and was informed that the vin was not under recall. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was approximately 200,000.

The power steering assist fault warning light comes on and i lose power steering. i must turn the car off to get it turned back on. i’m worried about the safety

The power steering light came on and we lost our power steering afterwards.

I have lost all electrical power steering assist and it has become unsafe to drive. i need it fixed asap

While operating vehicle on an interstate all power steering, advancetrac, abs, and traction controls shut down. i lost all power steering. electronic power steering system. there is an open recall on this issue but for claims my vehicle vin is not included in said recall. i was able to get vehicle back home safely but the 2011 ford explorer is my wife's/kids transportation thankfully i was behind the wheel when it shut down but if it had been my wife it would have ended differently. vehicle only has 118,000 miles.

The contact owns a 2011 ford explorer. the contact stated upon starting the vehicle, the power steering assist fault message was displayed. the vehicle was taken to an independent mechanic on two separate occasions where the steering module and steering column were replaced; however, the failure persisted. the manufacturer had been notified of the failure and was informed that the vehicle was not included in nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was 97,859.

The contact owns a 2011 ford explorer. the contact stated while reversing out of the driveway, the power steering failed, and the steering wheel became very difficult to turn in either direction. the vehicle was towed to the local service center who replaced the steering column and rear suspension tow link. recently while driving approximately 40 mph, the power steering failure reoccurred, and the warning message "service power steering" was displayed. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the failure mileage was 180,000.

The electronic power steering went out for the third time while trying to park at grocery store parking lot. we have paid for 3 replacements and reprogramming now for the 3rd time it’s out again.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. several unknown warning lights were illuminated. the dealer was not notified of the failure; however, the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure, and the contact was provided a case number and advised to call the nhtsa hotline. the failure mileage was approximately 200,000.

There are exhaust gases entering the vehicle cabin. this is primarily at startup, while sitting at idle in traffic and under acceleration. after visual inspection it appears to be coming from a cracked passenger side exhaust manifold. this is an obvious safety issue and i believe it should have been included in tsb 14-0130 but was told my vin was not included.

I was driving on interstate 95 when the trim that covers the driver's side a pillar began to flap for a few seconds before flying off the car. it smashed the b pillar and cracked it before ultimately flying directly at the car behind me narrowly missing it. it was difficult to maintain control of the vehicle due to the sudden noise, it felt like the car was suddenly under attack.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel became firm and difficult to maneuver. the power steering assist warning light was illuminated. the vehicle was at the dealer where it was diagnosed and determined that the power steering module had failed and needed to be replaced. the vehicle had not yet been repaired. the manufacturer was notified of the failure and the contact was informed that the vin was previously repaired under nhtsa campaign number: 14v286000 (steering) and was not currently included in a recall. the failure mileage was approximately 113,000.

The power steering assist went out while driving and ford has a recall for it but when i took it to the dealership (seth wadley ford) said it’s not that part and i don’t believe them

I am getting a power steering assist fault on my vehicle and do not have any steering control. this is very dangerous and happens multiple times a week. the price to fix this fault is outrageous and i cannot afford it. i have done some research on the power steering assist fault and see that it has been brought to fords attention at a high level and nothing was done with the 2011. recalls were done with 2013 and up.

The contact owns a 2011 ford explorer. the contact stated that on five different occasions while driving at various speeds, the power steering warning light illuminated, and the steering wheel became firm, making it difficult to steer the vehicle. the contact stated that on one occasion, the vehicle was towed to a dealer where the contact was informed that the power steering gear needed to be replaced. the vehicle was repaired; however, the failure recurred a week later. the manufacture was notified of the failure. the failure mileage was approximately 120,000.

While driving and making a turn, the power steering assist went out causing it to be very difficult to navigate the vehicle

When i turned my ford explorer on yesterday, the power steering fault light came one. this has happened in the past, but when i shut off and restart my car, it has always reset and worked. but yesterday, it didn't reset. besides the power steering, the advance trac light is also on. my blinkers will not stay engaged unless i hold the lever. i can't get in to the ford dealer for a month. it is very difficult to drive without the power steering working. the warning lamps came on when i started the car. thankfully this didn't go out when i was driving.

The contact owns a 2011 ford explorer. the contact stated while reversing and exiting the driveway, the power steering became inoperable, and the steering wheel locked. the vehicle was towed to the dealer and was diagnosed with steering module failure. the contact was informed that the steering module needed to be replaced. the vehicle was not repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 152,000.

While driving at 60 miles per hour, a warning appeared stating "service power steering soon". i immediately found a place to pull over, but within minutes, it stated "service power steering now" - the steering capability ceased and locked up. it is known this is a recall amongst the 2011 ford explorers, yet mine was not recalled.

The contact owns a 2011 ford explorer. the contact stated while reversing, an alarm sounded, and the vehicle lost power steering functionality. the message "power steering default" was displayed. the contact turned off and restarted the vehicle, and the steering wheel responded as needed. the contact stated that the failure had been recurring while driving. the contact stated that the failure recurred several times while her husband was driving on one occasion. an unknown dealer was notified of the failure. the vehicle was not diagnosed nor repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall. the failure mileage was approximately 100,000.

While driving the power steering locked up on me. the icon power steering assist was displayed. a updated recall is needed to fix the action to avoid damages or fatal accidents.

The contact owns a 2011 ford explorer. the contact stated while driving 25 mph and making a turn, the steering wheel seized inadvertently while there was incoming traffic. the vehicle made a beeping sound, and the message "power steering assist fault" was displayed. the contact turned off and restarted the vehicle, and the contact was able to pull to the side of the road after several attempts. the stated that that she pulled into the nearest parking lot, then drove the vehicle to work; however, the failure recurred. an unknown dealer was notified of the failure through voicemail. the vehicle was not diagnosed nor repaired. the contact related the failure to nhtsa campaign numbers: 14v286000 (steering) and 14e001000 (steering). the manufacturer was not notified of the failure. the failure mileage was approximately 199,560.

I was driving on my way to take my kids to school and my wheel locked on me, with a warning message "power steering assist". i was in traffic turning at the red light and almost crashed into the freeway bend.

Trim on left side a-pillar detached at highway speeds causing further damage to vehicle. the plastic trim and rubber seal detached and were damaged along with door trim and left marks on the driver window glass and upper door sash from the rubber seal.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the check charging system warning light was illuminated, and the steering wheel seized. the vehicle was taken to the dealer, where several unknown parts were replaced; however, the contact stated that while driving at an undisclosed speed, the failure recurred. the vehicle was not repaired. the contact related the failure to nhtsa campaign number: 14e001000 (steering). the manufacturer was not made aware of the failure. the failure mileage was approximately 144,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 40 mph, the steering wheel became firm while making lane changes. the contact stated that power steering assist fault warning light was illuminated. the contact pulled over, turned off and restarted the vehicle and the vehicle regained normal functionality. the contact stated that the failure had been intermittent but gradually became a recurring failure. the contact stated that after the most recent failure, the vehicle was turned off and restarted however, the steering functionality had not return. the contact stated that the failure had become a constant failure. the contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the power steering assist had failed and needed to be replaced. the dealer advised the contact that there was a manufacturer’s recall number: 15n01 (steering) epas steering efforts associated with the failure; however, the vehicle was no longer covered under warranty for the recall. the vehicle had not been repaired. the manufacturer had been informed of the failure. the failure mileage was approximately 142,000.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning as needed, and the power steering assist fault message was displayed. after restarting the vehicle, the vehicle returned to normal functionality however, the failure became an intermittent occurrence. the electronic power steering warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. the vehicle was not repaired. after investigating the failure, the contact related it to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 114,000.

The contact owns a 2011 ford explorer. the contact stated upon starting the vehicle, the steering wheel seized. the messages "power steering assist fault" and "service advance trac" were displayed. the contact stated that she turned off and restarted the vehicle, and the steering wheel operated as needed. the contact drove to the residence. the contact stated that the failure recurred while starting the vehicle. the contact stated that she turned off and restarted the vehicle; however, the failure persisted. the dealer was notified of the failure and informed the contact that she would be charged a fee for the repair. the vehicle was not diagnosed nor repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was approximately 101,000.

The contact owns a 2011 ford explorer. the contact stated that while driving approximately 35 mph while turning right and exiting a ramp, then when idle a message stated "low oil pressure" illuminated on the instrument panel. shortly after the vehicle lost motive power. a certified mechanic inspected the vehicle and diagnosed that the camshaft sensor needed to be replaced. the vehicle was repaired. the failure reoccurred while test-driving the vehicle to determine if the repair was successful. the vehicle was re-examined and diagnosed that the water pump had failed causing the engine coolant and oil into the engine causing the engine to seize completely. the engine needed to be replaced. the vehicle had not been repaired. the manufacturer was made aware of the failure and referred them to the nhtsa hotline. the approximate failure mileage was 152,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality and the steering wheel became difficult to steer. the contact was able to pull to the shoulder of the roadway. there were no warning lights illuminated. there was no further information provided. the vehicle was not diagnosed nor repaired by the dealer or an independent mechanic. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure, and a case was opened. the failure mileage was 158,000. the vin was not available.

The contact owns a 2011 ford explorer. the contact stated that while starting the vehicle, the message "power steering default" was displayed, and the vehicle lost power steering functionality. the contact stated that she turned off and restarted the vehicle several times until the power steering became functional. the contact stated that the failure had been occurring intermittently. the vehicle was taken to the dealer and was informed that the failure could not be duplicated since the message was no longer displayed. the contact stated that the failure recurred while driving at an undisclosed speed. the contact was able to drive to a second dealer, pruitt ford (912 sheppard rd, burkburnett, tx 76354) and was informed that the failure could not be duplicated because the message was no longer displayed. the vehicle was not diagnosed nor repaired. the contact stated that the power steering was no longer operable. the contact related the failure to nhtsa campaign number: 14v286000 (steering), which was previously performed on the vehicle. the manufacturer was notified of the failure and informed the contact that the vin was not under recall for the failure. the failure mileage was approximately 17,000.

The contact owns a 2011 ford explorer. the contact stated while attempting to make a left turn at a traffic light, the vehicle lost power steering functionality and drove straight towards oncoming traffic. the message "service power steering now" was displayed. the contact was unable to turn the steering wheel and depressed the brake pedal to stop the vehicle, preventing a crash into another vehicle. the vehicle was taken to the dealer. the vehicle was not diagnosed or repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure and informed the contact that the vin was not included in the recall due to the manufacture date of the vehicle. the failure mileage was approximately 195,600.

The contact owns a 2011 ford explorer. the contact stated that while the vehicle was parked, the steering wheel became inoperable. the contact stated that the power steering system fault and traction control warning light was illuminated. the vehicle had not been diagnosed or repaired by an independent mechanic or dealer. the manufacturer was made aware of the failure and determined that the vin was not included in a recall. the failure mileage was approximately 98,000.

The contact owns a 2011 ford explorer. the contact stated that electronic power steering intermittently failed to operate as needed. the power steering malfunction warning light was illuminated. after shifting into gear, the message disappeared. while driving, the power steering was operating sluggishly. the vehicle was taken to the local dealer, who stated there were no recalls on the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was contacted, and the contact was referred to the dealer. the failure mileage was approximately 206,000.

Going down road about 40 mph when power steering was lost with lots of warning.

While driving the vehicle on a busy street, proceeded to steer car to turn at an intersection and the steering started failing and was extremely hard to steer. the message appeared electronically, saying service power steering now and car then shut down. we immediately got car to independent mechanic. was not aware of any vehicle recall, but seems to be repaired. happened very recently. early nov. 2023.

Power steering assist fault light came on signaling loss of power steering when starting the vehicle last week. it is not being driven due to no power steering. fortunately it was not being driven at the time but could have resulted in inability to steer in traffic. the vehicle has not been inspected since the epsa light came on as it is difficult to drive. the fault light came on once about 2 months ago but it went off after restarting the car. the vehicle now continues to show the fault light every time the car is turned on.

Started vehicle & "power steering assist default" warning light came on. all steering ability was lost, vehicle was rendered unsafe to operate.

The contact owns a 2011 ford explorer. the contact stated that while starting the vehicle, the electric power steering assist message was displayed. the vehicle was towed to the dealer, where it was diagnosed that the power steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and referred the contact to file a complaint with the nhtsa hotline. the contact related the failure to nhtsa campaign number: 14v286000 (steering) however, the vin was not included in the recall. the failure mileage was approximately 180,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 21v746000 (suspension). the contact stated that on two occasions while driving approximately 40 mph, the steering wheel seized. the contact stated that the vehicle began jerking to the right. the vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was 205,000.

2011 ford explorer - trim around the windshield has separated and pieces have disconnected when driving. sections become loose and are slapping the windows which is a driving distraction. will windshield be secure if trim around edges comes off?

The contact owns a 2011 ford expedition. the contact stated that while driving at an undisclosed speed, the power steering was inoperable. the contact stated that an unknown warning light was illuminated. the vehicle was towed to the residence. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the manufacturer was made aware of the failure and advised the contact to report the failure to the nhtsa hotline. the failure mileage was approximately 120,000.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel was inoperable and difficult to steer. the contact stated that several unknown warning lights were illuminated. the contact drove the vehicle to the residence unrepaired. the contact stated that the failure persisted. the manufacturer was not made aware of the failure. the approximate failure mileage was 114,000.

I am the owner of a 2011 ford explorer limited that recently developed a power steering issue. we have only owned the vehicle 6 months and there's under 95,000 miles on it. the (2) recall notices that went out in 2014 were unknown to us at the time, because we just bought the suv in 2023. since it a safety issue, there should not be a 10-year recall expiration date associated with either recall, as we are being told by ford customer service. and since we didn't own the vehicle before the recall notices went out in 2024, why will ford not stand behind the recall and honor the time period to include our vehicle? ford motor company is stating that our vin is not covered, even though it the vehicle falls within the production recall period. additionally, ford issued a customer satisfaction program warranty, but ford regards this as a survey and will not take corrective measures to assist in getting our vehicle repaired under any forego mentioned recall notices. therefore, i feel ford should honor any recall regarding the poor design or faulty engineering of their electronic steering components regardless of the expiration date since it is a safety concern. ford is reluctant to financially assist me even though the suv has less than 95,000 miles on it and the recall press release dates were not issued until 2014. instead, ford is going by the vehicle production date and not the recall issue dates. therefore, my suv recall dates have since expired, and ford will no longer honor any of its warranties on this vehicle, even though lack of power steering is a clear safety issue, which to my knowledge, do not have expiration dates. ford customer service has acknowledged the power steering fault assist issues under the following recall campaigns: nhtsa - 14e001000 & 14v286000 and csp 15n01. i also have a case number with the ford motor company (case #47111783) associated with this issue.

The contact owns a 2011 ford explorer. the contact stated while driving 10 mph and making a left turn into the parking lot, the steering wheel became difficult to turn with the power steering assist warning light illuminated. the vehicle was towed to the residence and then to a local mechanic. the vehicle was not diagnosed or repaired yet. the manufacturer was not made aware of the failure. the approximate failure mileage was 198,000.

Husband started vehicle, and, as he started backing out of garage, warning chime sounded, and "electronic power steering assist fault" message displayed on dash. steering locked up; he was unable to turn steering wheel. he turned car off and restarted, thinking possible computer error. no further display. ran errands. did some research, and found that ford had issued a prior recall on certain 2011-2013 explorers in 2014. safety recall 14s06 was issued. this vehicle was checked at that time for any dtcs. when none were found, the computer was reprogrammed and power steering coverage was extended to 10 years, or 150,000 miles, from date of manufacture. in these affected vehicles, if a dtc was present, it moved on to the availability of safety recall 15n01, which involved one-time replacement of steering gear. after seeing this, we phoned dealer, whose rep (actually 2 separate reps, in 2 separate calls) verified recall on this issue and assured us this would be covered. upon taking vehicle to dealer on 1/15/2024 for first available appointment, we were told safety recall 15n01 had expired and was no longer covered. repair was estimated to be between $500 and $2,500, depending on dtc results. dtcs present were: c1b00-86, u3000-49 and u3000-72. we were told the steering gear needed to be replaced, at a cost of $1,372.73 for parts, $680 labor, as well as $169.95 for subsequent alignment, for a total of $2,222.68, plus state sales tax. we feel the one-time replacement of the steering gear should still be a covered option if it was already previously deemed a potential safety risk, regardless of the vehicle now being over 10 years old, and still just as potentially hazardous. loss of steering ability is a serious safety issue, putting countless lives at risk. vehicle has only just over 70,000 miles on it, is garage-kept, original owner, in very good condition, and has always been kept up-to-date on recall repairs.

While driving my 2011 ford explorer at 60 mph i received a indicator stating service steering system soon. my concern was making sure i was able to still steer the vehicle to a safe location. i was still able to steer the vehicle and headed to the nearest parking lot to hopefully reset the system by restarting the vehicle. after parking i turned off the car and restarted it. after doing this the error came of service steering system now! trying to steer the vehicle was extremely difficult. i proceeded home which is 30 min away and parked the vehicle until i could get it into a dealer. i did not call a tow truck as they are expensive and i know the repair was going to cost me a lot of money. the dealer verified the steering system was faulty and needed replaced. the steering system is electronically controlled and the failure of the system puts the occupants of the vehicle as risk of injury in the event the system failed and you need to move out of the way in an emergency or if i was not able to control the vehicle. the steering rack will be returned as part of the core charge for the replacement of the unit. ford customer care told me this was a safety notice but is not a recall and it expired 10 yr after the warranty and vehicle over 150,000 miles. this should not be a notice but a recall as it seems there are a lot of failures. i should not have to pay money for something that is a known issue by the manufacture. the nhtsa needs to force ford to recall these parts and replace them at their cost since it is a known issue!

The contact owns a 2011 ford explorer. the contact stated that upon start of the vehicle, the power steering assist warning light appeared on the instrument panel. despite the failure, the contact drove the vehicle to the dealer where the vehicle was diagnosed with a defective power steering module and power steering assembly. the contact was informed that the part needed to repair the vehicle was initially under warranty; however, the warranty expired. the manufacturer was also notified of the failure and referred the contact to the nhtsa hotline. the vehicle was not repaired. the failure mileage was a 111,300.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. the contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. there was no warning light illuminated. the vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump and determined that water had leaked into the engine and mixed with the engine oil, resulting in engine damage. the contact was informed that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure but provided no assistance. the failure mileage was 113,000.

My car show me warning power steering assist fail now my car not drive because cant turn right or left is too hard engine and transmission is ok power steering recall was in past now i try get help from dealer they say not recall for steering is weird epas 15n01 recall still original parts on my car please what i need to do thanks

The fuel sending unit goes bad due to the split tank and differential and drive train have to be taken apart and dropped in order to change. costing over $1,000.00. you can not go under half a tank of gas and if you do you just run out of gas immediately causing you to stop on highways side roads etc.its very dangerous to have a vehicle that will just all of a sudden run out of gas and no one is paying to get them fixed because of the pricepoint charged to repair. this is fords faulty work 1000%

This is the second complaint for my 2011 ford explorer for the same issue: steering rack. i replaced my seering rack at a cost of 3k. drove it a day and had a failure again. new motorcraft part as i was told from the dealer. the nhtsb had ford issue a recall some metal a-frame issue but not one for a more serious issue of a steering rack failure! no right.

The contact owns a 2011 ford explorer. the contact had received a recall notification two years ago for the power steering. the vehicle was taken to the dealer and the contact was informed that because there were no codes displayed, to bring the vehicle back when the code displayed. the contact stated that while driving at an undisclosed speed, the power steering was inoperable. the contact stated that the steering malfunction warning light was illuminated. the contact stated that the steering wheel was difficult to turn. the vehicle was taken to the dealer. the manufacturer was made aware of the failure and advised the contact to report the failure to the nhtsa hotline. the failure mileage was approximately 128,037.

We were driving down the road and lost complete control of steering. me and my family's safety as well as other drivers on the road was very much at risk as we lost steering at 60 miles per hour. the problem was reproduced and there was a recall issued 14s06 but ford motor company will not repair as it has been too long (in their opinion) at the dealership and calling ford motor company there was no warning prior.

Over the past couple of years the steering wheel has locked. but would reset if turned off and on. the traction light also engaged temporarily and later went off. when i took my vehicle in to the dealership at blue springs mo ford on [xxx] for service and diagnostic they indicated a sensor and/or steering mechanism needed repair or replaced and the part has been on back order. they would order the parts-and let me know when they came in. they have yet to contact me on the part. they said it could be some time. . about a month the tire pressure sensor fault warning came on so i was looking repairs. early this week while driving the power steering quit working. a day or so later while troubleshooting the dash display reported faults with both power steering assist and advance tract. after turning it back on and off the warning lights engaged. i have a new battery, checked connections and fuses, then looked online and found ford has a known problem with power steering assist failing. also comments report if an issue occurs with the electronic power assist at any time ford is responsible to repair for free. today i called the ford number 800-392-3673 to report this problem and was informed my vehicle does not qualify for free repairs due to the mileage 173,958. the fix expired at 150,000 miles or 10 year - which was an extension to warranty). i don’t agree with this approach as ford has been aware of this issue with the power steering electronic system for years and provided no notice to consumers. i would have had it checked prior to hitting the 150,000 mile mark. please advise on my rights or recourse. thanks. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2011 ford explorer. the contact stated that the low oil pressure warning light was illuminated. the vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked and the oil sending unit was damaged. the dealer informed the contact that the engine needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. the failure mileage was approximately 122,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the "steering fault," message was displayed, and the electric power steering assist was not operating properly. the contact was able to pull to the shoulder of the roadway, and after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. the traction control warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. the vehicle was repaired. after investigating the failure, the contact related the failure to customer satisfaction program: 15n01. the manufacturer was notified of the failure but referred the contact to the nhtsa hotline for assistance. the failure mileage was 134,000.

I own a 2011 ford explorer limited with 150k miles. the power steering assist light has come on a number of times. typically when i first start the car and start to move. it has however failed 3 times while driving in traffic. i shut off the car and restart it and it clears and is drivable again. today it failed about 4 miles from home and would not reset. i gimped it home with no power steering. i will take it to the dealer this week to see if they will honor their recall. doa.

The contact owns a 2011 ford explorer. the contact stated that upon starting the vehicle, the "power steering assist fault" message was displayed, after which the contact became aware that the electronic power steering was not functioning as needed. no warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering) but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 184,000.

The contact owns a 2011 ford explorer. the contact stated that while the windshield wipers were in the on position, the wipers went off the vehicle and had to be pushed back into place. there was an unknown yellow warning light illuminated. the contact stated that while making a turn, the driver's and passenger's front wheels detached on two occasions. the vehicle was taken to an independent mechanic and the vehicle received an unstated repair. there was an abnormal sound while driving at various speeds. while shifting gear, the vehicle jumped. the vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. the vehicle was repaired. the manufacturer was not contacted. the failure mileage was approximately 104,000.

Driver side window panel flew off during my drive on the interstate directly after i noticed it being loose for the first time. 3rd row seatbelts leak when it rains on both sides. rear backup camera is opposite/flipped and goes in and out. trunk will close on you after opening it up with the car not running. it will not sense movement when the car is off and continues to shut resulting in harm.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had noticed that the trim on both a-pillars were loosened. the contact stated that the trim pieces had not detached nor separated from the vehicle. the failure mileage was approximately 160,000. vin tool confirms parts not available.

2011 explorer, 102,000 miles. power steering light would occasionally come on upon starting the car and would reset itself after turning the car off and back on. september 2023 upon starting the car the power steering would not fix itself so it was towed to a mechanic. he repaired the power steering for $3k. found out in february 2024 through an inspection receipt there had been a 'recall' on the power steering and the rear toe-link (never received a letter from ford) so we took it to the dealership. we're being told since the car is over 10 years old we cannot get reimbursed for the power steering charge even though apparently we were extremely lucky my 16 year old son wasn't actually driving it when it went out based on other people's situations. this should be a recall, not an extended warranty issue and ford should be liable for fixing this extremely dangerous faulty part.

The contact owns a 2011 ford explorer. the contact stated that while driving at approximately 75 mph, the driver's side a-pillar trim flew off hitting the driver's side mirror and cracked the mirror and casing. the vehicle was taken to the residence. the contact received notification of nhtsa campaign number: 24v031000 (structure), however, the part to do the recall repair was unavailable. the manufacturer was notified of the failure. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the failure mileage was approximately 229,000.

The internal water pump failed in my 2011 ford explorer without any warning signs and the coolant then leaked into my engine causing catastrophic engine failure. we were driving on a busy highway and the ford explorer simply started shutting down in the left lane. nothing would happen when i pushed the gas petal and suddenly all the lights started flashing and heat went to above high. i was barely able to get over to the shoulder as smoke started to come out of the front of the engine. we were extremely afraid of getting hit since the car stalled on the highway only feet from the exit ramp. the car was towed and diagnosed at the ford dealership: internal water pump failed causing engine failure - water mixed with oil. the car received state inspection and oil changed 17 days prior. paid for engine replacement at the ford dealership with costs over $11,000.

Power steering quit working in a sharp turn. no accident occurred. no prior issue. recall 14so6 was performed on 2/06/2015 under 15no1. but at the time of recall it did not present any codes and they skipped replacing whole steering gear and hardware. currently it is presenting code u3000:49-08 which would cause them to replace whole steering gear and hardware and they are refusing to repair vehicle under their cost because of mileage. all that was performed at time of recall was updating power steering control module. i do not understand how a known recall is not being fixed because of mileage.

The contact owns a 2011 ford explorer. the contact stated while driving at approximately 75 mph, the power steering assist fault message was displayed, and the steering wheel was very difficult to turn. the contact was able to stop the vehicle, and the vehicle was turned off and restarted and regained power steering functionality. the contact stated that the failure was intermittent and occurred at various speeds. the contact had taken the vehicle to a local dealer. the vehicle was not yet diagnosed nor repaired. the manufacturer was informed of the failure. the contact researched online and became aware of two customer satisfaction programs associated to the vin; however, the contact was informed by the dealer that the program for epas steering efforts 15n01 (steering) was no longer covered under warranty. the failure mileage was 108,045.

The airbag warning light keeps coming on after continued checks and fixes. the dealership zip tied connector c211 and the light went off for a bit then came back on, the seat belt has been replaced but the light came back on, and all other components have been checked but no matter what the fix the light stays on. this is an issue many people have and ford should be responsible for fixing it.

The contact owns a 2011 ford explorer. the contact stated that while driving at 60 mph, the exterior a-pillar trim detached from the vehicle on the highway. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure). the contact stated that while driving approximately 60 mph, she observed an unknown noise from the outside of the vehicle. the contact stated that when she opened the driver's door, the a-pillar trim fell to the ground. additionally, the contact stated that her hair got caught in the tar where the a-pillar trim was supposed to be. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was approximately 200,373.

Hidráulic problem

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the steering assist warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was not notified of the failure. the failure mileage was 170,000.

Vehicle became very hard to steer and warning lights came on warning of steering module failure.

The contact owns a 2011 ford explorer. while the contact's wife was driving at a moderate rate of speed, the power steering assist failed to operate as needed. the contact was unaware of any warning lights being illuminated. due to the failure, the contact's wife used excessive force to steer the vehicle back home. neither the dealer nor the manufacturer was notified of the failure. the vehicle was not repaired. the failure mileage was approximately 170,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. the power steering assist fault warning light was illuminated. the failure had occurred several times; however, the power steering was reset independently when the vehicle was turned off and restarted. the contact stated that after the last failure had occurred, the vehicle failed to regain power steering functionality and the vehicle became inoperable. the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. the dealer was made aware of the failure; however, the contact was informed that the failure description was like an unknown recall however, the vin was not associated with the recall. the manufacturer was made aware of the failure and the contact was advised to report the failure to the nhtsa hotline. the failure mileage was approximately 147,000.

The contact owns a 2011 ford explorer. the contact stated that while observing the vehicle, the a-pillar trim on the driver's and passenger's sides was detaching. the contact stated that there was water leaking inside the vehicle on both the driver's and passenger's side. the contact stated that mold and mildew was growing inside the vehicle and there was a mildew odor. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was unknown. vin tool confirms parts not available.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. the contact stated that four unknown messages were displayed. the vehicle was taken to an independent mechanic, who diagnosed a power steering failure, but recommended no repairs at the time. the vehicle was not repaired. the manufacturer was made aware of the failure and a case was opened. the contact was advised to file a complaint with the nhtsa hotline. the failure mileage was approximately 200,000.

My son was on the highway and his ford explorer 2011 just stopped, he could have been killed! he was able to get off safely and had car towed. our mechanic told us today it is the water pump leakage and we need to take to ford. we called ford and they said at least $5,000 to repair possibly more. this is a huge safety concern when the act can just stop dead on highway. there are no safety recalls on this water pump. my son was lucky to make it off the highway alive.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated while driving at approximately 65 mph, there was an abnormal sound coming from the a-pillar on the passenger’s side of the vehicle. the contact stopped the vehicle and observed that a part of the trim on the a-pillar near the top of the trim had loosened. the contact had not taken the vehicle to a dealer or repair facility. the vehicle was not repaired. the failure mileage was approximately 188,000. vin tool confirms parts not available.

The contact owns a 2011 ford explorer. the contact stated while driving 35 mph, the vehicle lost power steering functionality. the contact used excessive force to pull to the side of the road. the power steering failure and service power steering messages were displayed. the vehicle was towed to the residence. the vehicle was not taken to the dealer to be diagnosed or repaired. the manufacturer was made aware of the failure and referred the contact to the nhtsa hotline to file a complaint. the failure mileage was 114,401.

The contact owns a 2011 ford explorer. the contact stated while driving the vehicle at 35 mph. the contact noticed a failure with her power steering gear. the contact stated that the steering gear would lock in which made it very difficult to turn the vehicle a power steering assist fault warning light illuminated. the vehicle was towed to the contact home. the dealer was contacted, and the vehicle was not repaired. the manufacture was not made aware of the failure. the failure mileage was approximately 146,000.

The contact owns a 2011 ford explorer. the contact stated that after restarting the vehicle, the "service power steering now" message was displayed, and the steering wheel was very difficult to turn in either direction. the cause of the failure was not yet determined. the local dealer and manufacturer were notified of the failure, but no assistance was offered. the contact was informed that the vehicle was not covered under a manufacturer's extended customer satisfaction campaign related to the power steering malfunction. the failure mileage was 160,000.

The contact owns a 2011 ford explorer. the contact stated that while his daughter was driving at various speeds, the engine overheated. the contact stated that the water pump was leaking, and the contact replaced the water pump himself. no warning lights were illuminated. the contact stated that the vehicle was scanned with an odb scanner an engine overheating code was retrieved. the contact stated that the radiator cooling fan failed to turn on. the contact stated he had installed a new temperature sensor, but the vehicle was not repaired. the local dealer was contacted, but the vehicle was not diagnosed or repaired. the failure mileage was approximately 200,000.

Steering fault service now" with no symptoms. then, a minute later the steering locked up and ran myself and my two little kids off the road. then when i turned my car off. i started it back up and then the steering was fine. then 3 days later it locked up again driving down the highway. thank god i was in the right lane and not the middle. it threw me off the road again. i'm scared to death of my explorer. i'm afraid to drive it now.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 30 mph and making a left turn, the power steering and 4wd suddenly failed, causing the steering wheel to become difficult to turn in either direction. the 4wd was independently deactivated. during the failure, the message "service power steering" and "service power track" were displayed. the cause of the failures was not yet determined. the manufacturer and local dealer were notified of the failures, but no assistance was offered. the failure mileage was 110,000.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the steering failed to function as intended. the contact stated that while reversing out of a parking area, the steering wheel was difficult to turn. the contact stated that the power steering malfunction and tire sensor warning lights were illuminated. the contact stated that the vehicle was diagnosed by an independent mechanic. the vehicle was diagnosed with a failed rack and pinion and a failed passenger's side tire sensor. the contact was informed that the rack and pinion and the passenger’s side tire sensor needed to be replaced. the vehicle was not repaired. the contact was informed of recall nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was not made aware of the failure. the failure mileage was approximately 195,468.

The steering rack and pinion failed causing our steering wheel to lock while driving. this was a major safety risk/hazard for my family, me, and other drivers on the road. we lost all steering capabilities, something we'd never experienced before. this could have caused an accident leading to serious bodily harm and or fatal injuries to all involved. this problem has been confirmed by a ford dealership. the vehicle has been inspected by a ford dealership service team. there were no warning lamps or messages until after the vehicle steering locked up.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. the contact stated that the vehicle was difficult to steer. the vehicle was taken to the dealer where it was diagnosed with steering gear failure. the contact was informed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure but provided no assistance. the contact was informed that the repair was not eligible for coverage under the customer satisfaction program: epas - steering efforts program. the contact was informed that the steering gear repair needed to be completed prior to the three unrepaired recall repairs being performed. the failure mileage was approximately 107,000.

While driving in the rain, i lost power steering and had several unrelated waring lights come on. dash lights flickered. engine continued to run normally but warning lights came on and off. i was able to drive to a safe location and turn the car off. when i restarted the car everything was normal including the power steering. this happened 2 more times on the 12 mile trip home. in the last 60 days this has happened 3 more times during a rain. on one of these occasions the steering came back on like normal with out me stopping.

The contact owns a 2011 ford explorer. the contact observed that the door panel was separating from the door frame on the driver's side. the contact stated that the panel was separating from the middle of the panel and was creating a gap from left to right. the contact stated that the gap had trapped his left arm shirt sleeve and was more noticeable while wearing a coat. the contact stated that the failure impeding drivability. the contact had taken the vehicle to a local dealer and the contact was forwarded to an auto body shop for the repair. the contact stated that the passenger’s side door panel was also separating from the center top. the vehicle was not repaired. the manufacturer was informed of the failure. the failure mileage was approximately 147,000.

The contact owns a 2011 ford explorer. the contact stated that the vehicle intermittently lost power steering functionality. the blind spot sensors also displayed an error message on the instrument panel. the contact stated that the traction control and several other electrical systems failed intermittently. the contact stated that the message “brake failure” was displayed on the instrument panel. the vehicle was taken to the dealer and was diagnosed with power steering braking sensor failure. the vehicle had been repaired under nhtsa campaign number: 14v286000 (steering). the contact stated that after the software update, the steering seized and was no longer operable. the vehicle was returned to the dealer where it was confirmed that the failure was associated with nhtsa campaign number: 14v286000 (steering); however, the failure had called for the warranty coverage associated with the recall under manufacturer id number: 15n01 (steering), requiring that the gearbox be replaced. the contact stated that the warranty coverage had expired due to the mileage and year limitation. the vehicle had not been repaired. the manufacturer was made aware of the failure and opened a case. the manufacturer referred the contact to the nhtsa hotline to report the failure. the failure mileage was 75,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 19v435000 (suspension) and the vehicle was taken to the dealer for the recall repair. the contact stated that while driving out of the dealer lot, the steering failed to function as intended. the contact stated that the steering wheel was difficult to turn. the vehicle was diagnosed with steering gear and steering module failures. the contact was informed that the steering gear and the steering module needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure. the contact was informed that the repair was not covered under nhtsa campaign number: 14v286000 (steering). the contact was advised to contact the nhtsa hotline to report the failure. the failure mileage was 110,304.

The contact owns a 2011 ford explorer. the contact stated that while driving on several occasions at various speeds, the steering wheel became very firm. the power steering assist fault warning light was illuminated. the vehicle was steered to the side of the road where the doors were opened and then closed, and the vehicle restarted. on the last occasion, after restarting the vehicle, the steering wheel remained firm. the vehicle was towed to a dealer where it was diagnosed that the rack and pinion needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was unknown.

Power steering just went out with no warning. plus 3 other failures service advance trac power steering fault and terrain management fault. all these occurred at the same time.

The contact owns a 2011 ford explorer. the contact stated while driving 30 mph, the vehicle lost power steering functionality. the message "power steering assist fault" was displayed. the contact was able to pull over to the side of the road. the contact turned off and restarted the vehicle, and the vehicle responded as needed. the contact stated that the failure had been recurring more often. the dealer was notified of the failure. the vehicle was not diagnosed or repaired. the contact related the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was not notified of the failure. the failure mileage was approximately 170,000.

While driving the b pillar broke and flew off. now i have it taped up so nothing will get into my car (like rain) and so nothing else falls off.

The contact owns a 2011 ford explorer. the contact stated that while pulling out of a parking lot, the power steering function became inoperable, and the steering wheel failed to respond as needed. the contact stated that the traction control and power steering warning lights were illuminated. the power steering assist fault message was displayed. the contact stated that the failure was due to nhtsa campaign number: 14v286000 (steering). the contact was able to pull the vehicle into the driveway. the contact called the local dealer and was informed that there were no open recalls on the vin. the vehicle was not diagnosed or repaired. the manufacturer was contacted and informed the contact that there was no recall or warranty coverage for the failure. the failure mileage was approximately 109,000.

The contact owns a 2011 ford explorer. the contact stated while driving approximately 35 mph, several unknown warning lights illuminated. the contact stated that the power steering assist also failed to operate as needed. the contact drove the vehicle back to the residence and turned off and restarted the vehicle; however, the power steering was no longer functioning. the contact stated that prior to the failure the vehicle was experiencing a loss of power steering assist intermittently. the contact had not taken the vehicle to a dealer or an independent mechanic. the vehicle was not diagnosed or repaired. the manufacturer was informed of the failure. the contact researched online and related the failure to nhtsa campaign number: 14v286000 (steering). the failure mileage was approximately 129,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while driving approximately 40 mph, there was an abnormal tapping sound coming from the passenger’s side window. the contact observed that the trim on the a-pillar was loose and had almost blown off the vehicle. the contact was able to continue driving and later was able to remove the damaged trim piece. the contact stated that the driver's side trim was also loosened. the failure mileage was unknown. vin tool confirms parts not available.

My vehicles epas is failing. this happened while i was diving down the road. the ford motor company is aware of the issue. in the past they did a csp for the issue. that csp has expired. the issue has not been resolved and they will do nothing to resolve the issue.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the "power steering assist fault," message was displayed after which the contact became aware that the electronic power steering was not functioning properly. the contact stated that extra effort was needed to steer the vehicle. due to the failure, the contact briefly lost control of the vehicle, before coming to a complete stop after driving into a small roadside ditch. the contact was able to drive the vehicle out of the ditch unassisted. the abs and traction control warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering); the vin was included, but the contact was informed that the vehicle had already been repaired. the manufacturer was notified of the failure but did not assist. the failure mileage was 134,000.

Driving and b pillar on the driver side came off my vehicle. then later while driving the b pillar broke while driving down the interstate, luckily no one got hurt when it broke in half. now i have it taped up so water doesn’t go into my vehicle.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the a-pillar trim on both sides of the windshield started to detach. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the vehicle was taken to the dealer where it was determined that a-pillar trim retention clips had failed and needed to be replaced. the vehicle was not repaired due to parts not being available. the manufacturer was not made aware of the failure. the approximate failure mileage was 200,000. parts distribution disconnect.

See attached document for complaint.

The power steering system fault failed .yes, the power steering system is available for inspection upon request.the failure of the power steering system put my safety and the safety of others at risk because it became extremely difficult to steer the vehicle, especially at low speeds, which could have led to a loss of control and potential accidents.yes, the problem has been reproduced and confirmed by suburban ford of troy .the vehicle has been inspected by suburban ford of troy.there were no warning lamps or messages prior to the failure. the issue first appeared suddenly while driving on september 14, 2024.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted and confirmed that the parts would not be available until 2025. the contact stated while driving 65 mph, the exterior a-pillar applique trim detached. the contact was not able to retrieve the part. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the approximate failure mileage was 230,000. parts distribution disconnect.

For about 1 month when i turned ignition on to pull off my steering would lock then once i started off it would be fine. i was driving from work and the steering completely locked up. and now the steering has completely went out. i am aware of the recall. and when ford pulls up my vin it is part of the recall however, they won't approve it to be fixed under the recall 14s06 or 15n01 because they say it's not covered because of the 150,000 mile 10 year extended coverage! i also am very aware of the supplement #3 where ford sent all ford dealerships a notification stating that they are to fix the vehicle under those recalls regardless of the 150,000 mile 10 year coverage! i have the letter printed out and took to ford dealership where my car currently is and has been for a month fighting with ford to fix it under those recalls supplement #3!! and dealership tried telling ford rep that he had letter in front of him that is the supplement 3 but ford rep acting like he didn't know what we were talking about! how do i get this fixed. it's a huge safety issue and i cannot drive it under these circumstances. well it's not drivable at all!

The steering assist warning light came on and i was going 20 miles an hour as i had just pulled out of my driveway. prior to this no warning labels about steering had happened. tire sensor fault had been on but all my warning lights have been on since i recently bought the car from a family member. two months prior to this happening intermittently i would have difficulty with steering working as i was pulling off when i first started the vehicle. but then a month ago it went out completely and was able to finally get it back home. my boyfriend then drove it carefully, as it was super hard to steer, to the nearest ford dealership. they said that the repair would be $2900 paying out of pocket because ford would not approve repair under recall 15n01 because the 10 year 150,000 mile stipulation. we spoke to a ford rep a week ago and my car has 167,000 miles on it but ford rep at customer care said my vin is pulling up as having this recall but the stipulation of the 10 year or 150,000 mile is keeping them from approving it. i printed out the form from related documents on nhtsa website that states to ford dealerships that if recall shows up and certain codes are visible then that stipulation of 150,000 mile or ten year extended stipulation doesn't matter. that regardless of that stipulation it is to be replaced or fixed under that recall. so in oasis program dealership sees where my vin is under this recall but due to that stipulation ford won't fix it. ford rep called dealership to have them read that notice i printed about it being fixed and covered under the 14s06 supplement #3. and my car was manufactured in chicago il date of manufacture was may 27 2011!! so it is for sure supposed to be fixed under that 14s06 supplement#3! please guide me on what i need to do. dealership still has car in hopes they can get approved somehow.

I have a recall 24v031 letter dated february 2024. i called and got an appointment for 7 aug, showed up at the dealership, just to get turnaround and was told that they don’t have the glue to fix the recall. no phone calls or text received to let me know that my appointment was canceled due to this problem. i was told that they will call me back, once glue is received. it’s now 2 oct, still no calls, so i called them back. i was told that this is still an issue and that they’re still waiting for the glue to come in. they have added my name to a “wait list”, and we’ll be notified once they’re ready to fix the recall issue. i don’t understand how long are we supposed to wait for this? is there something i can do to fix this problem? please advise. thank you.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the driver’s and passenger’s side front windshield exterior a-pillar trims detached and flew off the vehicle. in addition, the contact stated that the failure had started two years ago, and the vehicle was taken to the dealer several times; however, the vehicle was not repaired. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 96,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed around a curb, the power steering had failed and the steering wheel had become difficult to steer. in addition, the contact had crashed under a bridge and the front passenger side tire had blown. the "power steering service now", "terrain management system fault", and "service advanced trac" warning lights were illuminated. during the crash, there was a 4-year-old seated in the rear of the seat. no injuries were sustained. no police report was filed. the vehicle was towed to the residents where the tire was replaced. the vehicle was taken to a local dealer where it was diagnosed that the failure was related to an unidentified recall. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 150,000.

The contact owns a 2011 ford explorer. the contact stated that the son was driving and accelerating from a stop light the power steering suddenly failed causing the vehicle to "jerk" to the right. during the failure, the "power steering" warning light was illuminated. the contact stated that the failure had occurred on multiple occasions. the cause of the failure was not yet determined. the manufacturer was notified of the failure and informed that the vin was not included in the nhtsa campaign number: 14v286000(steering). the contact indicated that the vehicle had experienced that same failure listed in the recall. the local dealer was not yet contacted. the failure mileage was 226,000.

Pursuant to the attached pdf file this relates to component parts of the air bag system. when these connections fail or have an issue it disables all of the safety features in the vehicle related to the air bag system and will prevent airbag deployment or any operation in a crash. this has been an issue since we purchased the car used with around 35,000 miles on it. multiple repair attempts have failed. at 61,000 mile i was told that they would have to replace the connections but since it was more than 60,000 miles the cost of that repair would be out of my pocket as they would no longer honor any warranty coverage. ford customer service in dearborn agreed with that assessment. the cost estimate at that time was given at a minimum of $3000.00 dollars. this issue remains unresolved to this day and time as i have tried to appeal that decision and while i have tried to find an independent repair shop that would do this work. to date no independent shop will do this as it effects a safety system. at a 100,000+ miles now i am transporting my grandchildren in this car without the benefit of an operating airbag system due to ford's continued failures.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact stated while driving at approximately 30 mph, the steering wheel became difficult to turn. the contact pulled over and stopped, turned off and restarted the vehicle several times, and the steering functionality returned. the contact stated no warning light was illuminated. the contact stated that the failure was an intermittent failure and the vehicle had been taken to a local dealer to be diagnosed. the dealer determined that the steering module and steering gear needed to be replaced. the contact researched online and related the failure to customer satisfaction program: 15n01 epas power steering efforts (steering). however, the contact was informed by the dealer that the vehicle was no longer under warranty. the vehicle was not repaired. the manufacturer was informed of the failure. the failure mileage was 91,260.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the front windshield trim on the driver’s and the passenger’s side trims detached. the contact stated that due to the failure when it rained, the water filled up in the floorboard of the vehicle. the dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure. the failure mileage was 100,000. parts distribution disconnect.

The rack and pinion has gone out on my 2011 ford explorer limited. it is available for inspection. my safety was at risk, it went out when i pulled out of a gas station after getting gas causing me to almost crash into another car. dealerships claim to not be able to replicate the issue even though other 2011 models have a recall for this specific issue. we have attempted multiple times to have it repaired at multiple ford dealerships. before it completely went out, the steering would stick for a second sometimes then continue working like normal. after it completely went out a warning light appeared on the dash that states “power steering assist fault” and now the car will not steer with power steering.

The contact owns a 2011 ford explorer. the contact stated that while his fiancé was driving 45 mph, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. the "service power steering" message was displayed. the driver was able to pull over to the shoulder of the roadway, where the failure persisted. the contact stated that the advance-trac and traction control warning lights were illuminated. the vehicle was not taken to the dealer or an independent mechanic. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering), but the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was unknown.

I have a vehicle recall on the electronic power steering system for my ford explorer that my dealership is refusing to fix. they allegedly fixed it once but it is not working and is extremely dangerous. ford says this: what i show for the epas steering, it's recall 14s06c. i show that this recall was performed for this vin on april 6th, 2015 please assist thank you!

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated while driving approximately 60 mph, the driver’s and passenger’s side a-pillar trims had detached and flew off the vehicle. the contact stated that the failure had occurred prior to receiving the recall repair. the contact had taken the vehicle to a local dealer who replaced both trim pieces. the failure mileage was 146,682. parts distribution disconnect.

The contact 2011 ford explorer. the contact previously received notification of nhtsa campaign number: 14v286000 (steering), and the vehicle was taken to the dealer, and the contact was informed that the recall repair did not need to be performed because the vehicle was not experiencing the failure. additionally, the contact stated that upon starting the vehicle, the steering wheel was locked, and the contact became aware that the vehicle had lost power steering functionality. no further information was provided. the contact stated that upon turning off and restarting the vehicle, the power steering became functional. the contact stated that the failure recurred intermittently upon starting the vehicle. several unknown dealers were notified of the failure and informed the contact that the vehicle could only be diagnosed after the failure occurred. the contact stated that the failure had worsened and persisted after turning off and restarting the vehicle. the vehicle was towed to an independent mechanic, where it was diagnosed and determined that the failure was related to nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure, but no assistance was provided. the failure mileage was approximately 65,000.

The exterior a-pillar trim panel on my 2011 ford explorer has detached multiple times while driving. the first incident occurred when the original panel flew off into traffic, creating a safety hazard for other road users. since then, i have been using a temporary replacement panel, which also continues to detach while driving, further escalating the safety risk. i have been attempting to resolve this issue for over three months by contacting every ford dealership in the bay area. each dealership claims they do not have the parts necessary to complete the recall repair, despite ford's assertion that parts are available. as a result, the recall remains incomplete, and the issue persists, creating ongoing safety risks for myself and others on the road. no warning lamps or messages preceded the incidents. the problem has not been reproduced or inspected by a dealer due to the unavailability of parts. this unresolved recall places myself and other road users at continued risk of potential crashes caused by flying debris from my vehicle.

The contact's son owns a 2011 ford explorer. the contact stated while driving at various speeds, the steering wheel intermittently became stiff and excessive force was needed to steer the vehicle. the contact stated that the "service power steering now" message was displayed. the vehicle was taken to an independent mechanic and the contact was informed that the strut on the driver’s side had fractured. the contact was later informed that the rack and pinion needed to be replaced. the contact's daughter-in-law called the manufacturer and was informed that the vehicle was no longer covered under nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the failure mileage was approximately 170,000.

Complaint regarding lack of recall parts availability for manufacturer recall number: 24s02, nhtsa recall number: 24v031 dear national highway traffic safety administration, i am writing to formally report an issue regarding the unavailability of parts necessary to complete the safety recall repair for my 2011 ford explorer. the recall in question is manufacturer recall number: 24s02, nhtsa recall number: 24v031, concerning the detachment of the a-pillar applique trim. despite being notified that parts are available, i have been unable to find a ford dealership in my area (brentwood, ca 94513) or the broader bay area that has the required parts to perform the recall repair. i have contacted multiple dealerships over the past three months, and each has informed me that ford has not supplied them with the parts needed to resolve this issue. this lack of resolution is alarming, as the detachment of the a-pillar trim panel while driving has already posed a significant safety hazard. the original panel flew off into traffic, endangering other road users, and a temporary panel continues to detach while driving. ford's inability to supply the necessary parts leaves this critical safety issue unresolved and puts myself and others on the road at continued risk. i respectfully request the nhtsa to investigate this matter and ensure that ford complies with their obligation to provide the necessary parts for this recall repair. additionally, i would appreciate any guidance on further steps i can take to ensure my vehicle is repaired promptly and safely. thank you for your attention to this matter.

The contact owns a 2011 ford explorer. the contact stated that the vehicle had experienced a loss of power steering functionality intermittently. the contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure progressively worsened. the contact stated while driving 50-55 mph with her child in the rear seat, the vehicle made an abnormal beeping sound, the messages "power steering failed" and "service advancetrac" were displayed, and the steering wheel seized. the contact was able to pull to the side of the road. the contact restarted the vehicle; however, the failure persisted. the contact called an independent mechanic who instructed the contact to temporarily disconnect the battery. the contact followed the instructions; however, the failure persisted. the vehicle was towed to the residence, where it remained. an independent mechanic diagnosed that the power steering control module (pscm) and the steering rack assembly needed to be replaced. the vehicle was not repaired. the dealer was notified of the failure and informed the contact that the power steering control module (pscm) software was previously updated under nhtsa campaign number: 14v286000 (steering). the vehicle was not repaired. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 200,000.

As i was driving, a “service power steering” warning came on along with another warning about my power assist being lost. i have taken my car to see a mechanic a total of 4 times for this same issue and need answers or reimbursement.

The recall for my 2011 ford explorer (manufacturer recall number: 24s02, nhtsa recall number: 24v031) remains unresolved because ford has not supplied the necessary parts to local dealerships, despite the official recall documentation stating, "parts are now available to repair your vehicle." ford claims to have authorized dealers to inspect and repair any loose or missing exterior a-pillar trim moldings free of charge, including parts and labor. however, this claim is false, as no dealership i’ve contacted in the bay area, including those near brentwood, ca, has received the required parts to perform the repair. the a-pillar trim on my vehicle has already detached while driving, creating a road hazard for other vehicles and posing a serious safety risk. additionally, the lack of a permanent fix is exposing my vehicle to potential water and moisture damage. i have contacted multiple ford dealerships over the past three months, as well as ford’s customer relationship center, and all have confirmed that the recall parts are not available. ford’s inability to fulfill its stated remedy has left me without a solution, prolonging the safety risk and potential vehicle damage. i respectfully request that nhtsa investigate ford’s handling of this recall and compel them to supply the necessary parts to dealerships so that the repair can be completed as promised. this is a critical safety issue that requires immediate resolution. the a-pillar trim has detached from my vehicle while driving, creating a road hazard for other drivers. additionally, the continued lack of repair risks water and moisture entering my vehicle, potentially causing further damage and compromising its safety. no, ford has not been able to inspect or repair the vehicle because the necessary parts are unavailable, despite their claim that parts are ready. no warnings were present before the a-pillar trim detached while driving.

I was driving 68 mph down the highway when my car threw a power stearing assist fault, i almost hit head on with a semi but was able to hit my e break and put the car in neutral to get back over to my side fo the road. i had to have the car towed, my mechanic said there was a recall on the electric power assist system. the reference number is 14v286000. i called the ford dealship and explained to them the situation as well as what my mechanic said and they told me they were not going to do anything for the vehicle. how are we not going to replace faulty parts that almost took someones life. someone has to be held resposible as there should be safety measures in place on the vehicle to prevent this and there were none and now the manufacturing company isnt going to honor the recall put into place by the nhtsa.

The contact owns a 2011 ford explorer. the contact stated that on several occasions when the vehicle was started, the steering wheel was intermittently firm. additionally, the contact stated that while the vehicle was parked, the steering wheel locked. the contact stated that the following day while attempting to move the steering wheel, the steering wheel was back to normal. the vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 103,500.

The contact owns a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off the vehicle. the contact stated that shortly afterwards, the passenger's side windshield trim fractured. the vehicle was taken to an independent mechanic and the passenger's side trim was reattached. the contact stated that due to the wind, the failure reoccurred. the contact applied tape to the area to hold the windshield trim in place. in addition, the vehicle was taken to the dealer however, the contact was informed that parts were not yet available. the contact received notification of nhtsa campaign number: 24v31000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the failure but provided no assistance. the failure mileage was unknown. parts distribution disconnect.

I was on the highway and my whole steering went out and i bought the vehicle 2 years ago and learned today there was a recall in the steering gear and i need to know what i can do because i have 3 children one with down syndrome and we need to have a vehicle that is safe please help.

On or around december 15 while driving i lost the ability to steer the car without using considerable strength

Burnt exhaust smell in cabin after hard acceleration. the smell is overwhelmingly bad causing nose and eye burning and coughing. to remedy the smell the windows have to be rolled down to air out the cabin.

Power windows and power mirror buttons stopped working and then “service power steering now” message came on and the steering wheel is locked and very hard to turn. the electrical wiring for the windows run through the power steering gear. the vehicle has not been inspected or repaired

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000(structure); however, the part to do the recall repair was not yet available. the contact stated while driving 70-72 mph, the contact heard an abnormal popping sound, and the driver's side windshield exterior a-pillar trim separated and flew off. additionally, the contact stated that the passenger's side windshield exterior a-pillar trim had detached. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 110,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure) however, the part to do the recall repair was not yet available. the local dealer was contacted. the vehilce was taken to the local dealer where the exterior a-pillar trim was removed. the vehilce was not repaired due to parts being backordered. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving at an undisclosed speed, the exterior a-pillar trim detached. no warning light was illuminated. the local dealer was contacted and confirmed that the parts were not yet available. the vehicle was not diagnosed or repaired. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was unknown. parts distribution disconnect.

In the 2021 ford explorer there are multiple leaks due to rain / water damage. the back of the trunk has a leak that has water running down the side into the third row seat it causes rust on to the spare tire, it’s causes fog to be on the inside of the car causing issues to see. there is also leaking in the front of the car that comes out through the light unit above all electric panel. this leaking is causing the ceiling lights to have issues, drips into the dashboard with all the electrical items causing the unit to short, which is where the rear camera display occurs.

Referencing recall 24v031: a and b pillar trim clips fail and cause cover to fly off while driving. * puts driver and others at risk by part releasing from clips and flying off while driving. * i just lost my 4th one and have been waiting for parts at corning ford (530-824-5434) to fix this issue since august of 2024 when we originally took the vehicle in for repair. * after viewing my other cover, it is also near detaching and flying off without warning. * i feel the lack of attention and available parts for this recall is causing unnecessary risk to drivers and others on the road. please take action in that ford motor company completes this recall and fixes our vehicle.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact stated that while she was washing the vehicle with a garden hose, the driver's side of the a-pillar detached and separated from the vehicle. the contact was unable to reinstall the trim piece. the contact stated that recently the passenger’s side a-pillar trim became loosened. the failure mileage was 58,519. parts distribution disconnect.

While driving down the highway, the power steering quit working totally. causing me to go off the road into the ditch. there was a recall on the power steering gear that ford refuses to fix. they state it was fixed with a power steering module reset that did not.

The contact owns a 2011 ford explorer. the contact stated that while driving at 35 mph, the steering wheel failed to move as intended. the service power steering now warning light illuminated. the contact merged to the side of the road. the vehicle was towed to the contact's place of business and had not been driven since the incident. the local dealer was contacted. the vehicle was not diagnosed or repaired. the contact associated the failure to nhtsa campaign number: 14v286000 (steering). the manufacturer was made aware of the failure and referred to the nhtsa hotline. the failure mileage was approximately 168,281.

Power steering has gone out on car. there was a previous recall but i was told it has expired. i am not over the miles allowed to claim the recall on the power steering. it is not safe to drive this car without properly being fixed. the recall should still be applied regardless of its expiration as i have not exceeded the milage. i don’t feel it is safe to have an expired recall on a car, especially if the milage is so low.

Back up camera. when back up is engaged, picture on backup monitor is reversed, left becomes right and and right becomes left. this happened ab out two months ago and will happen every time shift is placed in reverse. this is a safety issue and particularly for my wife because she always depends on the back up camera. yesterday i inquired with my local ford dealer, but they informed me that there is no recall by ford for my model (they told me that there is one for the 2023 year and up for failing back up camera, but this even worse, because when the camera fails, it's known right away that you have to depend on the side and review mirrors. please advise

I was driving down a highway at 55 mph and my traction control lights came on. next my assist power steering warning light came on which was yellow. then the red assist power steering warning came on and i lost all power steering. the dealership did confirm the problem was my steering angle sensor, but said this did not fall under the recall anymore because i have too many miles.

The contact owns a 2011 ford explorer. the contact stated while driving on several occasions at various speeds, there was a sound of air coming from the driver’s and passenger’s side of the windshield. the vehicle was taken to a dealer on several occasions where it was determined that the upper a-pillar trims and clips needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 143,000.

When i contacted my local dealership i was notified there was a recall for the power steering. however the recall was only good until 150,000 miles. yet i have owned this vehicle for 2 years and never been contacted

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owned a 2011 ford explorer. the contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. the contact stated that the steering wheel became difficult to turn. the vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module had failed and needed to be replaced. the vehicle was not repaired. the dealer was contacted. the contact was informed that the vin was not included in nhtsa campaign number: 14v286000 (steering); because the mileage was over 150,000. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was approximately 199,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that while driving at an undisclosed speed, a piece of the front driver’s side a-pilar trim detached and blew off onto the highway. the contact stated that a piece of the driver’s side a-pilar trim remained attached; however, the vehicle was temporarily repaired with tape. the local dealer was contacted; however, parts were not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the approximate failure mileage was 140,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact stated that while his wife was driving at an undisclosed speed, the driver became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. after restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. the power steering warning light was illuminated. the vehicle was taken to the dealer, who diagnosed a failure with the electronic power steering assist rack. the vehicle was not repaired. after investigating the failure, the contact related the failure to nhtsa campaign number: 14v286000 (steering); but the vin was not included. the manufacturer was notified of the failure, a case was opened, and the contact was referred to the nhtsa hotline for assistance. the failure mileage was 185,000.

The contact owns a 2011 ford explorer. the contact stated that the front windshield a-pillar trim had become loosened. the contact glued the trim back in place. there were no warning lights illuminated. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the failure mileage was approximately 140,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact stated that while driving at 10 mph, the steering wheel seized and was not functioning properly. the contact stated that the steering wheel became difficult to turn. as a result, the driver lost control of the vehicle, resulting in a crash into a gate where it came to a stop. the driver-side and passenger-side air bags did not deploy. no warning light was illuminated. no injuries were sustained. the vehicle was not diagnosed or repaired by an independent mechanic or dealer. the manufacturer was not notified of the failure. the failure mileage was approximately 114,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the local dealer was contacted. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

Power steering assist fault, and power steering eps system failed while driving! was replaced by ford in 2015 and has already locked up while driving! tire pressure sensor constantly stays on even after replacement.

The contact owns a 2011 ford explorer. the contact stated while driving at approximately 2 mph, the vehicle became difficult to maneuver. the power steering warning light was illuminated. the vehicle was taken back to the residence. the contact stated that an independent mechanic diagnosed the vehicle at the residence and determined that the steering rack and pinion needed to be replaced. a dealer was contacted; however, the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was approximately 104,000.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated while driving at various speeds, the rubber gaskets underneath the front driver's side and passenger's side of the windshield a-pillar trims were flapping against the windshield. the vehicle was taken to the dealer, where it was determined that both trims needed to be replaced; however, the parts were not yet available. the vehicle was not repaired. the contact used tape to secure the trims. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the failure. the failure mileage was approximately 100,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact stated while driving at approximately 70 mph, the steering wheel became stiff and difficult to turn in either direction. the contact was able to veer over to the shoulder of the road. the message "power steering assist failure" was displayed on the instrument panel. the vehicle was taken to a local dealer and the contact was informed that the repairs were denied by the manufacturer. the vehicle was not repaired due to the cost. in addition, the local dealer diagnosed the vehicle and linked the failure to nhtsa campaign number: 14v286000 (steering); however, the vin was not included. the manufacturer was notified of the failure and referred the contact to the nhtsa hotline for assistance. the failure mileage was approximately 144,000.

Back up camera has not worked for the last 4 years.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was unavailable. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the contact stated that the air bag warning light was illuminated. the vehicle was taken to the dealer for the air bag warning light being illuminated and the dealer diagnosed that the front passenger’s side air bag sensor had failed and needed to be replaced. the dealer informed the contact that the part was ordered; however, the vehicle was not repaired. the dealer was contacted regarding nhtsa campaign number: 24v031000 (structure); in february 2024 and the contact was informed there were no parts available for the recall repair. in july 2024 the contact received a letter stating that parts were available, and an appointment was scheduled for october 2024. at the time of the appointment, the dealer informed the contact that the recall repair could not be performed due to parts not being available. the manufacturer was made aware of the issue, and a case was opened. the failure mileage was approximately 30,000. parts distribution disconnect.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer was made aware of the issue. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The contact’s daughter owns a 2011 ford explorer. the contact stated that while his daughter was driving at an undisclosed speed, the vehicle lost power steering functionality. the power steering failure warning light was illuminated. the warning light had escalated from yellow to red. the driver continued driving the vehicle; however, excessive force was needed to steer the vehicle. the vehicle was not taken to the dealer and was not diagnosed or repaired. the manufacturer was made aware of the failure. the failure mileage was unknown.

The contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 24v031000 (structure); however, the part to do the recall repair was not yet available. the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. the dealer and a second dealer, serra ford kalkaska (408 w mile rd, kalkaska, mi 49646), were made aware of the issue and confirmed that parts were not yet available. the manufacturer was not made aware of the issue. the contact had not experienced a failure. parts distribution disconnect.

The interior of the vehicle smells of smog/gas after just a few minutes of driving and causes headaches for me and my kids

Driving my ford explorer 2011 glendale az and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. looking online for any recalls i found one and called ford and they told me the recall was not valid because the warranty was expired in february 2021 i got this car from them and i still pay in for there car and never this issue fix.

Rear back up camera stopped working about 50% of the time so i cannot see directly behind the vehicle while backing up

On sunday april 11 2021 i was driving my ford explorer 2011 glendale az and being in motion an alert pop up om my dashboard saying power steering assist fault leaving me with no steering since my steering wheel got really hard. looking online for any recalls i found one and called ford and they told me the recall was not valid because the warranty was expired.

My car lost power steering control they was a recall before i take to dealership they dont fixed but they report fixed

Driving at 35+ entering on ramp mph the car lost all power and just stopped. the engine shut off. no warning lights or alarms went off beforehand. once the car stopped, the engine light came on, the low pressure lamp too and an alarm sounded. i called a tow truck and had it towed to (told me my engine was milky destoyed)two dealears then to ford. they called this morning and said the water pump went out causing catastrophic damage to the engine. the engine has to be replaced. they quoted $8,000.00. had to get a $10,000 loan. [to replace steering and engine] this is the first one (it seems to be headed in the same direction but only sooner) *please help me i can't afford this again**while driving on the highway, my power steering went out without warning. i lost all power steering and then the power steering alarm came on. took it to ford and had the power steering replaced at a cost of $1800.00. then, less then 2 weeks later while driving at 40 mph, the power steering went out again. and again, no warning lights until the power steering wen out. ford said it was because my tires had low tread and i needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced also when placed in park vehicle shut off completely showing a low pressure oil lamp. happened in my first engine now it's happening in this new one and its not 2yrs old yet just got the new engine may/ june of 2019. the first engine wasn't 10 years old . the first engine all this happened approximately between 2016 and 2019 ongoing until 2019 i guess the water pump gave up.o1 o1 2020 for the second engine on the same course as the first

Tl the contact owns a 2011 ford explorer. the contact stated that at start up, the power assist fault message was displayed on the instrument panel. the contact stated that the steering wheel stiffened requiring excessive force to steer the vehicle. the vehicle was restarted and the power steering resumed normal operation. the contact took the vehicle to an independent mechanic who diagnosed the vehicle with an internal relay failure. the mechanic replaced the steering rack. upon investigation, the contact discovered nhtsa campaign number: 14v286000 (steering) which she linked to the failure. the manufacturer was notified of the failure. the contact was informed that the vin was not included in the recall. the vehicle was repaired. the failure mileage was 57,000.

Recall expired was also told warranty for recall expired(was told on phone they didn’t know if warranty would cover until they run test it then was told it expired) in feb i loss power steering and a cluster of lights came on dash. happened in feb but called and scheduled an appointment w ford on 3/1 but they didn’t have available opening until the following week we took it in and of course they say it’s not covered. this is big safety issues and loss it in curve which was scary. i didn’t purchase car until 2017 so never heard of recall and same dealer fixed another recall so why did they not fix this recall at that time or mention this.

The truck was driving smoothly and i turned it off, ten minutes later the truck power steering was ridiculously though i could barely drive back home,still can't used the truck,called the dealership and told me that this truck does has a electrical power steering recall but the mileage was over 1000 miles of the miles thats in the recall system, couldn't imagine if that situation happened while i was on the highway it would've occurred an accident i dont think its fair that this models have a recall and the dealership are not doing nothing about it, i really need some help i have kids and i cannot endanger them by this mistake the fabricators done.

On february 14, 2021 while checking tire pressures of my 4 cooper adventurer h/t cuv 245/60r18 tires. i noticed numerous splitting of the lower sidewall, around the beads of all 4 tires. this is not normal dry rot / cracking of the lower sidewall. the splitting of the sidewalls have gaps from 1/16th to 1/8th of an inch wide. the gaps are 2 - 3/32nds of an inch deep. the dot #'s of all 4 tires are up83 1ht 4117. the tires were installed around the beginning of 2018. the tires have approx. 25k miles on them. cooper tires / pep boys have a 65k warranty on these tires. there is approx. 7 - 9/32nds of thread left on all 4 tires. june 5, 2019 cooper tires issued a safety recall on this exact model tire but in a different size. the tire size in this recall is 235/65r18. february 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. the tire size in this recall is 275/65r18. both, june 5, 2019 and february 26, 2021 recalls of the cooper adventurer h/t cuv tires were issued due to manufacturing defects of the lower sidewall. the 4 cooper adventurer h/t cuv 245/60r18 installed on my vehicle have very similar lower sidewall defects, as both of the issued recalls for this exact same tire model. i feel that the splitting of my tires are a safety hazard due to manufacturing defects. i would like to have my 245/60r18 cooper adventurer h/t cuv tires, as well as all of the other sizes of this model tire made by cooper, added to safety recall tire list.

On february 14, 2021 while checking tire pressures of my 4 cooper adventurer h/t cuv 245/60r18 tires. i noticed numerous splitting of the lower sidewall, around the beads of all 4 tires. this is not normal dry rot / cracking of the lower sidewall. the splitting of the sidewalls have gaps from 1/16th to 1/8th of an inch wide. the gaps are 2 - 3/32nds of an inch deep. the dot #'s of all 4 tires are up83 1ht 4117. the tires were installed around the beginning of 2018. the tires have approx. 25k miles on them. cooper tires / pep boys have a 65k warranty on these tires. there is approx. 7 - 9/32nds of thread left on all 4 tires. june 5, 2019 cooper tires issued a safety recall on this exact model tire but in a different size. the tire size in this recall is 235/65r18. february 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. the tire size in this recall is 275/65r18. both, june 5, 2019 and february 26, 2021 recalls of the cooper adventurer h/t cuv tires were issued due to manufacturing defects of the lower sidewall. the 4 cooper adventurer h/t cuv 245/60r18 installed on my vehicle have very similar lower sidewall defects, as both of the issued recalls for this exact same tire model. i would like to have my 245/60r18 cooper adventurer h/t cuv added to the safety recall tire list. this model tire should be under review for all sizes that are manufactured.

On february 14, 2021 while checking tire pressures of my 4 cooper adventurer h/t cuv 245/60r18 tires. i noticed numerous splitting of the lower sidewall, around the beads of all 4 tires. this is not normal dry rot / cracking of the lower sidewall. the splitting of the sidewalls have gaps from 1/16th to 1/8th of an inch wide. the gaps are 2 - 3/32nds of an inch deep. the dot #'s of all 4 tires are up83 1ht 4117. the tires were installed around the beginning of 2018. the tires have approx. 25k miles on them. cooper tires / pep boys have a 65k warranty on these tires. there is approx. 7 - 9/32nds of thread left on all 4 tires. june 5, 2019 cooper tires issued a safety recall on this exact model tire but in a different size. the tire size in this recall is 235/65r18. february 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. the tire size in this recall is 275/65r18. both, june 5, 2019 and february 26, 2021 recalls of the cooper adventurer h/t cuv tires were issued due to manufacturing defects of the lower sidewall. the 4 cooper adventurer h/t cuv 245/60r18 installed on my vehicle have very similar lower sidewall defects, as both of the issued recalls for this exact same tire model. i would like to have my 245/60r18 cooper adventurer h/t cuv tires added to the safety recall tire list. this model tire should be under review for all manufactured sizes.

Driving at 35 mph the car lost all power and just stopped. the engine shut off. no warning lights or alarms went off beforehand. once the car stopped, the engine light came on and an alarm sounded. we called a tow truck and had it towed to ford. they called this morning and said the water pump went out causing catastrophic damage to the engine. the engine has to be replaced. they quoted $8,000.00. 8 weeks ago, while driving on the highway, my power steering went out without warning. i lost all power steering and then the power steering alarm came on. took it to ford and had the power steering replaced at a cost of $1800.00. then, less then 2 weeks later while driving at 40 mph, the power steering went out again. and again, no warning lights until the power steering wen out. ford said it was because my tires had low tread and i needed to replace my front tires, which we had them do. 8 months ago, the transfer case went out and had to be replaced.

Have extensive engine damage due to water pump failure with no warning! i was driving my vehicle down a main highway and all of a sudden the "engine coolant overtemp" came on then "low oil pressure" and my vehicle shut down! i couldn't drive the vehicle. luckily i drifted to side of the road so that my car could be towed without having an accident! shop determined water pump failure and water leaked into my engine poor engine design on fords part) and destroyed the engine with no warning! no engine light came on or anything. please investigate this. there are numerous complaints about this same situation. i called ford to complain but all they did was take down my compliant. this is a safety issue because i was driving in traffic and this could have caused an accident. the whole car just shut down! *tr

While driving 65 mph on the interstate, i heard a ding, saw a large wrench icon on the left side of the dash, and i lost all accelerator power. my car slowed to a creep. the auto propulsion mechanism would drive it about 2 mph, and i could push the accelerator to the floor and nothing happened. *tr

My ford explorer 2011 omits a foul odor(smells like rotten egg)when you turn on the ac while driving, the steering column feels loose and has a strong wind noise while driving. *tr

The cabin fills with very strong exhaust fumes when driving or using air conditioner. it gets worse when going up a hill or on highways.

Driving at speed light on the street at 35-40 miles and all of the sudden the speed goes down to about 5miles and starts to shake and a wrench light appears on the dash board and i have to pull over and turn of the car wait about 5-10 mins turn it back on and works perfectly normal about, this has happend once every week for the past 4 weeks, last week we took it to the dealer for several recalls the car had, and tokd them about it but they didnt say anything. theirs need to be a recal on this because this is a serious dangerous situation

2011 ford explorer xlt: failure of 2011 ford explorer passenger blend door actuator. have had to replace this actuator three times in 12 months. failure occurs slowly. failure begins with clicking sound present for 10 seconds upon starting a/c or heater and turning off of a/c or heater. issue progresses to clicking sound present throughout entire time a/c or heater is used. issue then progresses to complete failure and not working. vehicle purchased from ford dealer. ford certified used with approximately 70,000 miles. issue started occurring at approximately 90,000 miles.

2011 ford explorer xlt: third row seat belt compartment on both passenger and driver sides, leaking water. seats are leather. noticed when child booster seats were soaked after it rained. now concerned if metal has rusted in any of seat belt mechanisms. vehicle purchased from ford dealer, ford verified used vehicle. purchased vehicle approximately 70,000 miles. issue occurred at 105,000 miles

Exhaust/burning smell coming through hvac vents under hard acceleration. has been a constant problem since owning the vehicle.

2011 ford explorer xlt: upon rapid acceleration (example: accelerating onto highway via highway entrance ramp) vehicle looses momentum then lurches forward. vehicle is not smoothly transitioning from lower gears to higher gears. vehicle purchased from ford dealer, certified used with approximately 70,000 miles. issue occurred at approximately 90,000 miles.

While driving at 35mph, steering froze and "power steering system fault" notification illuminated on the dash. safely stopped at next driveway. shut down car. exited car, called husband. restarted car and steering was working again. travelled 2 more miles at 35mph and power steering froze again with same subsequent notification; also advance trac lights illuminated. man handled steering to drive car home. now engine starts and runs 7-10 minutes before power steering fault occurs. scheduled at ford dealer service department in paducah, ky for repair on oct 19, 2016.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the vehicle felt as if the transmission attempted to shift gears independently without warning. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was approximately 70,000.

Power steering failed requiring extreme effort to pull over off the road. warning came up "service power steering". vehicle was brought to dealership where they determined the power steering rack needed to be replaced (many many reports on this) on 9/26. picked up vehicle on 9/29 with a brand new power steering rack and drove it home. started vehicle on 9/30 and drove 3 miles when the brand new power steering rack failed giving a red warning "service power steering now". again, no power steering and had to man handle the vehicle to dealership. contacted ford roadside and they would not tow back to same dealer because there was a closer dealer by 9 miles. why isn't ford being required to recall these. this is a major safety issue

Car losses power while in motion. frist time near my home. second time while driving in town. stop, turn off motor then back on and message is gone. my car has done this twice now. do not trust my car to drive far from home. throttle body assembly is having issues and understand it's been recalled on a different ford car but not explorer. most likely same throttle assembly!

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph, the contact saw a piece fly off of the windshield and into traffic. the contact stopped to inspect the windshield and noticed that the plastic piece was connected to the panel of the windshield. the contact called all star lincoln ford (17742 airline hwy, prairieville, la 70769, (225) 490-7645) where the dealer stated that the vehicle was not covered under warranty. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure and informed the contact to take a photo of the windshield and to send it to ford customer service. the approximate failure mileage was 78,000.

I've reported to a local ford dealership that when i turn my car on, an alarm alert sounds and i get a warning light that says, power steering assist fault and i can't move my steering wheel. i have to re-start my car 1-5 times for it to start working. this is a major safety issue and a liability. i took it to ford and they said they couldn't pull a code. however literally an hour after picking up my car, i got the warning again and i took a picture of it with mileage showing to show it happened after. they charged me $100 to be told my car is fine. it is not. since taking it in, my rear view camera will now not work. i have made ford aware of this steering issue and want it fixed immediately. clearly the recall did not accurately hit all vin numbers. this has happened at least 10 times in past 6-8 months.

Foul smell when driving and air conditioner on at times. happened many times over the last year. excessive sleepiness when driving and have to pull over.

My vehicle was on the road in motion when i heard a creaking/clanking noise on the front right side near the tire. after taking my vehicle to the dealership to determine what the cause of the noise was, i was advised that it was a faulty front right strut and spring assembly. i had my mechanic replace both the front and left struts. after doing a lot of research on the internet from other ford explorer owners , i believe that strut and spring assembly are manufacture defects. while backing up my vehicle, i noticed that the back up camera was blank and not working. after monitoring the operation of the back up camera, it has become and intermittent issue, it comes and goes. now, my back up camera is working but the back up camera guidelines are not there. after reading many blogs, there' s alot of ford explorer owners who are having similar issues with the back up camera. this is a safety issue and i believe it is a manufacture defect.

I waa driving to work and all of a sudden warning messages appeared to service power steering assist fault, service terrain management system fault, service advance trac. i completely lost control of turning the wheel and my turning signals completely stopped working. i was barely able to pull over to the side which is very dangerous. car had to be towed to shop and now i'm out of a car. very stressful as i need a car to move around.

I have a 2011 ford explorer and i absolutely hate it !!! ever since i purchased the vehicle , i have had many problems. i just had my power steering rack replaced , out of pocket, until ford decided to recall it. now, i had to replace the transfer case , which ironically went bad out of no where. the transfer case is a major issue with ford vehicles and ford refuses to recall it . i have had many many problems with

Having problems with the epas steering . will get a warning that that says "electronic power assist failure". this has happened before and the dealer di a software update. thought it was repaired, but it is happening again. this is a very dangerous situation when it happens because you have no notice. all of a sudden the power steering goes in manual mode and it is very difficult to steer. especially when its my wife's vehicle. it almost caused her to have an accident while trying to turn on to another road, almost hitting other vehicles. i have since found that ford is having a lot of problems with this on other vehicles. my vehicle should be included in the recall.

Car was fine then all of a sudden over heating sign went on in the car . i pulled over on the freeway called a tow truck because i was told not to drive the car. i had it towed to my house had a professional mechanic look at it at my house i was then told that there was a leak and the water tank was not holding water because of it. the next day i went to my car i turned it on and check engine light was on. i then turned off the car cause i did not want to cause anymore damage. the mechanic came back to my house and told me it was now leaking water and oil to take it in right away. i had no previous problems with my car until that point. i take it to the dealer they tell me that it was an internal problem within the engine that i, the driver, could not have known about unless i was having previous problems with the car which i was not. 230 dollars later just to tell me what is wrong with the car ford is telling me that water got into the engine, transmission, all of the fluids and pipes. how does this happen with no previous problems with the car? i believe this issue needs to be resolved i have read many reviews on this model and this issue needs to be recalled

14s06 replace steering rack assembly! update the power steering control module (pscm) software! my family was in this vehicle when the steering failed. this needs to be corrected immediately! news: ford is recalling certain model year 2011-2013 ford explorer vehicles; power steering gear report receipt date: may 29, 2014 nhtsa campaign number: 14v286000 component(s): power steering gear potential number of units affected: 179,027 june 2014 -- ford motor company (ford) is recalling certain model year 2011-2013 ford explorer vehicles manufactured may 17, 2010, through february 28, 2012. the affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist. if the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash. ford will notify owners, and dealers will update the power steering control module (pscm) software, free of charge. if a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. the recall is expected to begin by july 25, 2014. owners may contact ford customer service at 1-800-392-3673. ford's number for this recall is 14s06. ford is recalling certain model year 2011-2013 ford explorer vehicles; power steering gear report receipt date: may 29, 2014 nhtsa campaign number: 14v286000 component(s): power steering gear ford does not have all vin numbers impacted by this recall listed. i had to demand the dealer to check again. please get word out so that there is no injury or loss of life due to this steering issue!!!!!!!

The rear view camera system started showing a reverse image to what is actually behind us without warning (the video was showing mirrored/backwards view). this caused us to think someone who was actually on one side of the vehicle was in a safe place, while in reality they were in the path of the vehicle. the vehicle has large blind spots in the back sides making an accurate picture a must-have

Tl* the contact owned a 2011 ford explorer. while driving approximately 25 mph and crossing an intersection, another vehicle struck the contact's vehicle on the front driver side. the air bags deployed, but the seat belt pretensioner failed to lock. the contact's head struck the windshield. the contact received head, back, neck, and knee injuries, which required medical attention. the vehicle was towed and deemed destroyed. a police report was filed. the manufacturer was not made aware of the failure. the approximate failure mileage was 90,000.

Exhaust making me sick,bad smell like rotten eggs inside the car every time i turn on the a/c and my kids get sick of that smell

Turning from highway to subdivision, power steering went out which caused me to almost run into another vehicle who was turning onto the highway. this has been a known issue with my truck's make and model and perhaps the issue was larger than originally thought since clearly this issue effects me and it nearly caused an accident.

Purchased used vehicle january 2017. march 2017 airbag light appeared intermittently at start, when placed in drive, or traveling at variable speeds. april 2017 airbag light now illuminates 95% of time at start and remains on throughout operation. ford dealership identified airbag code b1212, advising high electrical resistance in gear shifter requiring replacement as will not indicate to vehicle safety monitoring system that vehicle is in proper gear and therefor pass fault detecting system. repair/replacement approximately $515.00. tsb-12-5-11 has been issued for this code, was applied with no resolve. fault disables critical safety system, is not covered under extended warranty and is owner's financial responsibility. there is an enormous consumer reporting trend for this defect in make/model. recommend recall investigation as common trend that disables critical vehicle safety feature identified by manufacturer in tsb-12-5-11. internet research on this matter substantiates multiple and repeated owner/manufacturer historical data supporting claim.

April 30, 2017, when starting my explorer i was notified by the onboard notification system that the steering power assist had failed. next message stated the advance track system had also failed. sure enough the power steering was nonexistent. drove it home and found the care undriveable for most people due to the force required at the wheel to negotiate a typical right or left turn at 20 mph.....!!!!! the problem was fixed according to the ford house in 2014 so they are unwilling to assume anymore responsibility for the fix. this is problematic due to the widespread experience of ford owners across america who now face ridiculous costs all for the same problem that will come again in 3-4 years ($1700+). the real problem here is the system might just fail at just the wrong time and send you and your family over the side of the mountain road or across the lane into that embankment! super. time for ford to step up!

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 14v286000 (steering). the vehicle was taken to a dealer and repaired. however, while the contact's wife was driving 25 mph, the steering wheel became extremely difficult to turn. as a result, the driver lost control and the vehicle veered into the next lane. the steering failure recurred multiple times. the vehicle was taken back to the dealer who stated that it had already been repaired and that the contact would have to pay for any further repairs. the manufacturer was made aware of the issue and advised the contact to take the vehicle to the dealer and pay for the repairs. the approximate failure mileage was 41,000. the vin was unavailable. updated 06/29/17*lj

Randomly, the airbag light will come on and remain on until the vehicle is reset, indicating there is an intermittent problem with the srs system. happens after starting the vehicle, during the initial testing of components. upon searching online, there seems to be quite a bit of people with explorers between 2011-2015 with this problem.

Exhaust leak problem in my car while the air conditioning is on or when i accelerate. the car smells like gas constantly, even when it is parked and in my garage. i am terrified for my three children. we have taken it to ford twice already and they can't fix it and expect me to pay for the repairs. no way! we are all sick all of the time. i am terrified to even drive it.

I first began experiencing braking and battery issues 3 to 4 weeks after the purchase of my vehicle. i took the vehicle in for servicing of the braking and battery issues. i was informed by the service advisor that i should return the vehicle to dealership for repairs due to the multiple issues with vehicle. at that time, i learned that there was leakage from the upper portion of the engine. the dealership addresses some but not all issues related to the vehicle. next, i received an email from the dealership stating the vehicle was due for factory recommended servicing. i made an appt. the next day, the low battery light came on. called dealership, no response. one and a half weeks later, the battery was dead. called triple a. battery had battery acid and corrosion everywhere. a red solution was sprayed on the battery to prevent leakage. but it didn't work that well. informed dealership at the time of service, that the power steering service light had come on. five days later, i couldn't turn the steering wheel. both service advisors stated that vehicle shouldn't have been placed on lot for sale. i no longer feel safe in this vehicle. as i have two minor children. the date of onset would've been 04/08/2016. there is another photo, however, there was not enough room to include.

I purchased my vehicle in march of 2016. i first had issues with the braking system. i heard screeching and whirring as i drove the vehicle. next, i had issues with the battery, battery acid leaked all over the battery, corrosion built up on the battery. most recently, after servicing my vehicle, the power steering locked up. the computer read that there was power steering fault. i don't understand how i was able to purchase a vehicle off the dealership lot with all of the issues that the vehicle had.

Exhaust leaking into cabin from broken header has been like this since 2012 ford did nothing hard acceleration cabin smell is very strong

I have, on several occasions, have gotten very very tired while driveing my 2011 ford explorer to the point where i have almost fallen asleep behind the wheel driving and have fallen asleep while idiling in the driveway. not to mention the excruciating headaches ive suffered from recently along with nausea, not to mention the smell of exhaust in the cabin.

Shortly after i bought my 2011 ford explorer, i noticed a carbon monoxide smell inside the vehicle and my daughter was always "tired" when this happened. i opened the windows. three different mechanics could not identify the problem. i have had a carbon monoxide detector in the car for years. i keep a comforter in the car for cold days when i need to keep the windows down. i'm glad his issue has been identified, especially for those parents who drive their child around until they fall asleep.

I have a really bad exhaust odor in the cabin of my explorer. during a 2500 - 5000 rpm acceleration, you can smell exhaust in the cabin. my mother has become sick riding in the vehicle and various people who i have driven on long road trips with in the explorer have complained about headaches. commuting daily with my explorer recently has made me feel very nauseous. i have complained to ford in 2013 and 2014 about the exhaust odor issue but they said i did not have it without testing for carbon monoxide levels. i have this documented in dealer records at ford koons of silver spring. believe this is related to the carbon monoxide issue that ford has refused to fix, and i believe my family and i are developing health problems due to these concerns. i would like to have my car tested for carbon monoxide if possible.

"power steering assist fault" i was driving and attempting to turn and the message "power steering assist fault" came on the steering wheel locked and would not turn at all i was able to reverse back into a parking space avoiding the danger of all the passing cars and pedestrians around

Tl* the contact owns a 2011 ford explorer. when the contact attempted to make a left turn, the steering wheel seized and became difficult to maneuver. the power steering assist fault warning indicator illuminated. the contact was able to drive the vehicle to his residence. the vehicle was not taken to the dealer and was not diagnosed or repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 52,826.

Strong fume / exhaust smell is present when accelerating onto the highway with the a/c in either recycle mode or normal mode. lightheadedness can be present at times associated with accelerating the vehicle. this exhaust smell has been present for several years, and doesn't seem to go away or change.

Exhaust fumes enter cabin during hard acceleration. condition has existed since new in may of 2011. a/c on or off, recirculation on or off. requires rolling down windows to remove fumes. condition can be duplicated at any time.

All of the windshield top molding and half the right side has blown out over last 2 highway trips. windshield is original and has never been worked on. usually occurrs at speeds of 60 mph or above

Smell of exhaust fumes inside the cabin when accelerating hard (ie, to merge on the freeway etc). have noticed the issue since we first bought it (used) in 2013).

My steering went out on my vehicle while i was driving. my radio and screen goes out several times a month.

Our electricial power assist stops working while driving almost cause and accident has been seen 2 times to be fixed and keeps doing it

Restraints indicator lamp warning light came on and won't go off. i have an appointment setup this friday with my local ford dealership to have it checked out, but when i researched the issue, i found that a ton of people had the same problem. a majority were resolved by fixing a connection under the driver seat.

Tl* the contact owns a 2011 ford explorer. while driving approximately 45 mph, the steering lost power and the power steering warning indicator illuminated. the vehicle was pulled over to the side of the road. the dealer was contacted (tropical ford in orlando, fl) and the contact was advised to tow the vehicle to the shop for diagnostic testing. the contact stated that the failure occurred earlier in the year and was repaired. the manufacturer was made aware of the failure and referred the contact to the dealer for diagnostic testing. the vehicle was not repaired. the failure mileage was 157,000.

Got into my car after being parked for about an hour and console screen never turned on. no handsfree phone connection, no radio, no navigation, no back up camera. did not come back after more than 2 weeks of driving. apim failure and needs to be replaced. ford knew this part was poor because they extended the warranty on it up to five years but would now allow replacement under the warranty unless the apim failed. $1300 repair. applies to ford customer satisfaction program 12m01 and nhtsa id number 10044905.

We have a exhaust smell in the cabin area when the vehicle is running, mostly when the climate control is operating and more so when the rear air is in operation. we have reported it to our local dealer (future ford of roseville ca.) and they have done nothing for the problem. we try to drive with the windows cracked open as if you dont we get burning sensation in the eyes and other irratations from it. we have also tryed to trade off the vehicle and have been offered less than half of what the vehicle blue books for . we would like this problem addresed

My explorer has had an exhaust smell in the passenger area. i have brought it to sears auto and ford dealer and both told me there was nothing wrong, yet i continue to smell the exhaust when i am driving on the highway and up hill, with my ac on. i am worried about this problem since i am now seeing that police and other explorers are having them same problem.

Fumy odor when accellerate

Tl* the contact owns a 2011 ford explorer. while driving various speeds and depressing the accelerator pedal, a strong fuel odor was present in the cabin. when the air conditioner was activated, the odor intensified. the vehicle was taken to sunrise ford of north hollywood (5500 lankershim blvd, north hollywood, ca 91601 (818) 980-9800), but the cause of the failure could not be diagnosed. the manufacturer was made aware of the issue and did not assist. the failure mileage was approximately 166.

Tl* the contact owns a 2011 ford explorer. the contact stated that a strong fuel odor was present in the vehicle. the vehicle was taken to a local dealer, levittown ford llc 3195 hempstead turnpike, levittown, ny 11756, where it was determined that exhaust fumes were present in the rear of the vehicle. the contact stated that the failure was persistent. the manufacturer was notified of the failure and stated that a litigation was currently pending. the failure mileage was approximately 35,000. updated 11/13/17 *bf updated 11/16/2017*js

Got my explorer new in 2011 had exhaust fumes coming in to cabin took to dealer 3 times for that problem happens when accelerating over 3000 rpm strong odor comes into cabin. dealer told me nothing was wrong with vehicle. they said was because it was new eventually would clear up...tired of being stonewalled by ford on this issue. please take action on our behalf you have the power to force ford to fix this issue and make it safe for me and my family to use this suv safely. we cant afford to get a differnt vehicle at this time. please take quick action on this matter i dont want pass out behind the wheel of this truck...

When i drive with the windows closed for any length of time i have to open the windows and many times i pull over to take a breather. i mentioned to a friend today this problem and he told me he had seen the night before that this model vehicle had many complaints as carbon monoxide may be the problem. i had thought about that but dismissed it. it does not happen with my other vehicles. i am going to be very careful now but this is ridiculous. please make ford repair this major safety issue.

The steering has never worked correctly, something just does not feel right with this vehicle. also - the sync system does not work correctly and the screen randomly reboots and is not working correctly. lastly the car system does not recognize when keys are in the car, so every time you go to start the car does not work. how this is unsafe - is in cold weather you have your keys in hand and the car will not start, which means you could be left in the cold and the car will not start. this is not safe.

Exhaust fumes enter the cabin through the ventilation system, upon acceleration and on inclines.

Upon heavy acceleration such as when pulling onto a highway, or passing another vehicle on the road, an exhaust/fuel smell will enter the vehicle and be very noticeable to everyone in the vehicle. this occurs mostly when the air conditioner is on, on recirculation. my wife (primary driver of this 2011 ford explorer) complains of a lot of headaches and i am beginning to wonder if she is getting carbon monoxide poisoning from driving this vehicle daily. we are going to buy a co2 detector to see if this is in fact true.

Tl* the contact owns a 2011 ford explorer. while driving approximately 2 mph, the odor of exhaust fumes filled the vehicle without warning. the vehicle was taken to a local dealer where it was diagnosed that the vehicle was out of warranty. the manufacturer was made aware of the failure and offered to pay a portion of the repair cost. the failure was remedied, but recurred later. the vehicle was taken back to the dealer awaiting further diagnosis. the failure mileage was approximately 50,000.

Sep 3, 2016 3rd incident of power steering going out while driving. first time was one year ago. the steering wheel completely locked while i was making a left turn. i had to use all my strength to "un-jam" it. took it to the dealership for service and they replaced the steering gear. 6 months ago steering went out again while driving with my husband and 3 children on vacation. had the car towed to the closest dealer who "found nothing wrong" with the car and sent us on our way without paperwork even documenting our complaint. 3rd time was a week ago while i was driving with my husband and son. my husband, the tow truck driver and the tech at the dealership had difficulty steering. dealership is replacing the steering gear again. "same fix as last time, but better parts since a year ago" is what i'm told by the dealership. i have no faith in this car and cannot put my family or anyone else on the road at risk. steering locking up while you are driving is extremely terrifying and ford is telling me there is nothing they are required to do because it is not under manufacture warranty anymore. basically, if you buy a ford you have to be prepared to risk your safety and the safety of others on the road. their recall fixes don't fix the problem.

My 2011 ford explorer lost power even though the engine did not die there was no power when pressing on gas pedal. the yellow wrench light came on the panel. i turned the ignition off and waited a few minutes and it restarted. i took it to a dealer and they couldn't get anything to register. i picked the car up anyd before i made it home it lost power again. i took it back in and they still couldn't get anything to register. they replaced the ba sensor fir $500 since my air filter was dirty and could be the cause of problem. a week later the car stopped again. it happened again a few days later and then it stalled 4 times in one day and the engine light came on and stayed. i borrowed a code reader and the code p2111 appeared. i googled this and it shows throttle body. each time i lost power it did not die but ran rough. when i restarted it was a little hesitant to start. at first it happened when i accelerated after going at a low speed but then it happened while traveling 70 mph.

Driving down road at 70 mph the plastic covering over passenger side front pillar came off, flew over car and landed off road behind me.

It start happening yesterday when start my suv after it start on message console i see power steering assist fault and steering wheel get very hard to turn. truck have 78k and don't know if ford dealer will accept that as a recall? i have shut off the car and restart and issues went away. but later on same day when i start the truck it happen again.

My airbag warning light has come on when the engine is running.

Exhaust fumes enter the passenger compartment when the ac is running at highway speeds and at any speed when the engine is taxing ie going up a steep grade.

Strong exhaust odors in the occupant compartment, noticeable when the vehicle is operating at full throttle or when the air conditioner is set to recirculate air. brought in multiple times to ford dealership, had ford repair items specified on their tsb. still noticeable exhaust odor, returned to dealership, dealership verified repairs and stated they could do nothing else. still noticeable exhaust odor coming into occupant compartment.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at slow speeds, the steering wheel seized without warning. the contact mentioned that the failure recurred multiple times and operated as normal after being restarted. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure and the vin was not included in nhtsa campaign numbers: 14e001000 (steering) or 14v286000 (steering). the failure mileage was 120,000.

Went to go drive the suv while doing only 25 mph & it was raving our 3-5 rpm. while drug in the city

2011 ford explorer. consumer writes in regards to personally having solved exhaust smell in vehicle cabin after all attempts failed by dealer and engineering tsb to repair problem. *smd *js

Within the past year we have smelled rotten eggs in the cab of our explorer on several occasions but assumed it was nothing. upon reading an article about an investigation into carbon monoxide seeping into the cab we are extremely nervous. we have two small children. this always happens when the behicle is driving.

Frequent strong exhaust smell in the cab, worse after driving for an extended periods of time at highways speeds then slowing down or stopping and sitting with the engine running

Since i got my explorer in dec 2014 off and on i've had an issue with a foul smell in the car. since it would come and go i just would use more air fresheners when it happened. but recently it has gotten much worse! the smell now is unbearable ,i've been recently dealing with real bad headaches as well. the car only has 64k miles and now after so research i see it's a problem with others also! i never used to like ford before but the look of this one caught my eye. i should've stayed away, this purchase was a huge mistake! until i can get rid of this car my kids will not ride with me in it again. this happens both when i'm driving and when i park after driving. it smells and smoke comes from under the car when i stop at red lights

When driving the vehicle on the highway or when accelerating the inside of the vehicle smells of rotting eggs. from time to time it is smelt when sitting at and idling. this has been an ongoing problem with our 2011 ford explorer.

Airbag light comes off & on when driving. when light is on the airbag will not operate in a crash.

We have exhaust in the passenger compartment when climbing a hill or at a traffic stop when the engine is running, we notice the problem when under accelaration and while using the heater/ac. will open the window when stopped with the car ideling to lessen the smell. have complained to ford but have had nothing done. there is a technical bulliten on the valve cover with a replacement part but ford has not recalled it and will not fix the problem.

We have experienced clearly discernible exhaust gas leaks into the cabin of the 2011 explorer, which are most noticeable when accelerating. we took the vehicle to the local dealership recently, and they implemented a tsb from ford that involved adding small vents in the rear door area. the dealership could not tell us if this would actually resolve the issue. and we have not driven the vehicle since that time, so don't yet know if the problem has been resolved by the tsb implementation.

My steering gear went bad on 1-18-2017 i replaced it at my cost $1,666.73 it lasted about 10 days and went out again.

My 2011 ford explorer had a faulty transfer case, which set me back $2000.00. the issue i was experiencing was a grinding noise in my front end while driving. i would experience hesitation when increasing speeds, as if the transmission was slipping. while going in reverse, the car would stall and the gear would lock. i would have to put the car back in park and try to reverse again, in order to move. mazda has the same issue with their transfer case, which is the same transfer case on the 2011 ford explorer!!!!!!! this car has major issue across the board. i just recently replaced the power steering rack, which was eventually recalled by ford after numerous complaints. the 2011 ford explorer transfer case should be recalled by ford. the transfer case can dismantle and cause a major accident while your are driving!!

When accelerating up inclines or hills or when entering the highway from the acceleration lane or accelerating to pass a strong odor of exhaust gas can be detected in the passenger cabin. the smell is so strong the windows have to be let down to evacuate the cabin of the exhaust gas.

Strong engine exhaust smell in vehicle cabin while driving, during engine operation above 3000-3500 rpm with windows closed and climate control on. outside air on or off seems to make no difference.

While driving and especially after, there is a burning hair smell that is in the car and when you step outside the car it is very strong in the engine. upon learning of the class action lawsuit too late, it helped make sense why i was smelling the "burnt hair" smell when i ran the heater and/or ac. this was anytime i drove the car whether highway driving or around town.

Tl* the contact owns a 2011 ford explorer. when the contact attempted to drive the vehicle, the steering wheel became very difficult to maneuver. the power assist warning indicator illuminated. the vehicle was taken to the dealer where it was diagnosed, but the technician could not find a failure. the vehicle was not repaired. the vin was included in nhtsa campaign number: 14v286000 (steering). the manufacturer was not made aware of the failure. the approximate failure mileage was 60,000.

Driving down the highway in my car lost control. this was really scary. i saw severed craving for weld. the temperature outside was -25. i reported it to the dealer. he refused to help me. now i'm afraid to drive this car. i fear for the lives of their loved ones. date of incident: 27 january 2017 video scene: https://www.youtube.com/watch?v=59m8a1kxypo i'm from russia. hope only on you. my address [xxx] telephone [xxx] i do not wish that even someone hurt. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

I started the car and a notice came up: "service power steering now" without warning. i pulled off and the car dragged to the right and into the curb. i wasn't injured. i had to drive it home as is. i was parallel parked by a building. the power steering of the ford explorer is a faulty system and they're quoting me over $2,000 to fix it.

My wife was bringing my kids home from school and had a complete steering failure but was not injured and did not have an accident

My wife has a 2011 ford explorer. it was around christmas when we noticed that gifts in the back storage area were soaking wet. i removed the spare tire and in the spare tire holder was approximately 2 inches of water. i searched water leaks on the internet and was overwhelmed how many people had the same type of problem with there 2011 explorer. i took it to a dealer and filed a claim with our insurance. neither would cover the damage. they both said its faulty seam sealer and was our responsibility. this is so ridiculous. its a 5 year old vehicle.

At start, vehicle shows power steering assist failure and because vehicle is parked, almost impossible to turn steering wheel - started 2 months ago as intermittent problem, then permanent failure now. issue has not occurred, yet, while driving this vehicle. vehicle subject to recall 14v286000 - evaluated in oct 2014 when no faults or dtcs were showing up - dealer said software updated per recall actions - dtc is now u3000 which is the replace gear code. prior evaluation wasno replacement needed then because no faults were showing which appears to be a useless recall action that did nothing to prevent safety issue. even though the safety recall item (dtc u3000) is now occurring 2 years after initial evaluation, dealer & ford will do nothing. why is your recall # 14v286000 so useless? *tr

Tl* the contact owns a 2011 ford explorer. while driving out of the driveway, the steering wheel seized without warning. the power assist warning indicator illuminated. the dealer was unable to locate the cause of the failure. the vehicle was not repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 146,000.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 25 mph, the steering wheel failed to move. the power steering warning light was illuminated. the vehicle was towed to an independent mechanic where the contact was informed that the power steering module needed to be reprogrammed. the contact stated that the failure was like the failure mentioned in nhtsa campaign number: 14v286000 (steering). the manufacturer was notified of the failure. the failure mileage was approximately 130,000.

Power steering quit working as i was driving luckily no one was injured called ford just out of recall window recall 15n01 car clearly under mileage since car has 80000 recall is within 150000miles but recall ended 1/16/2021 car is still defective i was not notified of recall when i purchased car

Driving down the road and powersteering gets hard to turn and say power steering assist fault it has happened a number of times

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving approximately 40 mph, the steering wheel suddenly became difficult to turn in either direction. after stopping and restarting the vehicle, the message service steering now was displayed. the cause of the failure was not yet determined. the local dealer and manufacturer were not notified of the failure. the failure mileage was 168,000.

Power steering assist fault code is present and steering is almost impossible. this is already recall 14s06 however my 2011 ford explorer isn't included.

Rear view camera not working properly - repair quoted ~$800 to replace camera

Rear view camera upside-down / mirrored

Apim module went black - no controls, no backup camera / proximity alerts

The ac/heat speed will randomly increase/ decrease to either full or low speed with is clicking sound like your doing it on your own. this will cause my windshield to fog up when cold outside while driving & distracting me the driver the annoying clicking sound coming from the unit itself. this could possibly causing me not to see something coming or in the road causing me to wreck & putting my family in danger.

Vehicle was purchased a couple of months ago and has been fine until today. pulled into the gas station, tire low light came on, pulled over to get air and power steering went out. couldn't get the vehicle steering to work at all.

Tried driving my explorer one morning and i had no power steering control, meaning the steering wheel was very hard to turn and i wasn’t able to pull it out of car port being that said i search more about the issue online and found out that there was a recall for power steering loss. contacted ford to see if the could fix it due to the recall but customer service agent was saying my vehicle did not have any recalls according to the vin of my vehicle, when clearly it has the same problem other vehicles with same issue and with recall letter have.

The car drove fine at 7am - at 8:30 am. i pulled out of my driveway, i was going 45 mph with my 9 year old in the car on a very busy road, all of a sudden the car starting flashing "hill descent control off" then it went to "service advance trac" then "service power steering now" and power steering completely failed. i had to steer the car to the side of a ditch with my 9 year old daughter, and its 26 degrees out. car had to be towed to my repair shop. repair guy states power steering rack is not good and states there is an open recall on 2011 ford explorer for it. i look through service records i show him in 2016 riverhead ford did the work 5 days after i bought the car - he says there is no way it was done otherwise this would not be happening. or, the parts they used to repair it are faulty. i called riverhead ford they can't service the car, or give me a loaner until 1/7/2021 because of covid & told me there was nothing they can do. in the last four years i've replaced the power steering rack, the engine blew 18 months ago, and now the power steering rack again. the car is defective, and i'm lucky my daughter and i are alive. ford needs to address this before someone is killed.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 40 mph, the steering wheel was extremely hard to turn. the contact needed assistance to get the vehicle off the roadway. the service power steering, traction control and power steering assist warning lights were illuminated. the vehicle was towed to jimmy michel motors, inc. (555 s elliott ave, aurora, mo 65605, (417) 678-5001) to be diagnosed. the contact was informed that the power steering rack assembly needed to be replaced. the vehicle was not repaired. the contact stated the failure was like nhtsa campaign number: 14v286000 (steering) and 14e001000 (steering). the manufacturer was informed of the failure. the contact was then informed that the vehicle was over the mileage and repairs were not covered. the failure mileage was 169,573.

We were turning left in a busy intersection, from a busy street onto a highway, when my power steering went out suddenly. normally i'm the only driver of this vehicle, miraculously my husband was driving and was able to manually steer us home. if this fault had occurred when i was driving, it would have been a serious accident. it's a known issue with ford, they fought many legal battles over it, in my vin does not fall under their recall. they have an field service action for my vin, but it expires at a hundred and 150000 miles. i was less than 4000 miles over that when mine failed. this should be an across-the-board recall for all ford epas systems for the affected years, as they seem to be aware that it is an inevitable failure.

Making right turn at traffic aignal, 8:30 am s/w/c anthem way & daisy mountain anthem as 85086 loss power steering. warning light came on stating power steering assistance loss

Driveing on rt 53 in addison il at 45 mph total loss of steering

The steering wheel locked up when my mom started the vehicle and tried to back up. took it to ford they said a recall was out on this but ford is not covering it.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving 65 mph, the service power steering warning light illuminated and the steering wheel became difficult to turn. the contact was able drive to his residence. the vehicle was taken to hammonasset ford (191 boston post rd, madison, ct 06443; (203) 245-8828), where it was diagnosed with needing the power steering assembly to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. the manufacturer was informed of the failure. the failure mileage was approximately 73,900.

While driving down interstate 75 from gainesville fl to loganville ga my power steering pump went out ! thankfully my children were not in the car , but even after pulling over and cutting the vehicle off to try to reset it it did not work!

The battery charging system comes on while drive at normal speed and the steering becomes very hard and then everything shuts down and if you are lucky you might make it off the side of the road. this is very scary as i live in a rural around where you can't always get over in an appropriate area. in the past i could let it set for a minute and restart it and would be fine. recently had to have it jump started for it to run again and then seems fine. just last night/this morning it was so bad that we had to let it sit for several hours before we could get it to jump start it again. i have saw that others have had similar complaints. when i searched my vin number it says there is no recalls but when i was searching for recalls it mentions the power steering as a recall. the recall was prior to me purchasing this unit. i am frustrated and this is a great safety recall that ford should fix on all vehicles. the date entering as event happened was the last event but it started back in may of 2016. *tr

Exhaust fumes in cab under hard acceleration

Diagnose and advised that driver pretensioner is faulty. i have to pay $400 plus to have this replacement. my air bag light is always on with faulty pretensioner it may not go off in an accident.

I had started the car before our trip with the remost start and it warmed up for 10 minutes. we were about 15 minutes into our trip and driving down the i-96 expressway in grand rapids, mi near exit 43 (28th street), 65 mph, 9:45pm, 32-33 degrees outside and raining, rear window defroster on as well as auto temp control at 70 degrees. all of a sudden the rear window loudly explodes inwards and showers our 10 year old daughter with glass (she was the only passenger in the third row) as well as into the passenger compartment. immediately pulled off the highway at the next exit, there was no sign of impact, no snow or ice in the car, no rocks, no bullets. where it occurred there were no overpass or signs over the road (nothing could have fallen on our car). after inspecting the window, it was apparent that the whole window was shattered with a large gaping hole in the lower middle (12" x 18") with most of that glass in the passenger compartment. the rear windshield wiper had came through the hole and was inside the car (but still attached to its outside position). the edges on both sides of the rear window had broken off. *tr

It was a power steering wheel recall but the ford company could not fix it because of over mileage but my understanding it's a recall and i haven't had my ford explorer for about 5 week and i really need it back thank you *tr

My vehicle was in motion on a city street when my power steering quit. the steering just quit. i could not steer my vehicle. it could have easily resulted in an accident. i am so grateful it did not and someone was close by to help me get my vehicle off the road.

There are allot of issues going on with the truck we have just hit around 70k miles, this started a few months ago the passenger back door is not latching correctly upon being closed. the whole electrical system has been faulty for some time now a/c doesn't work correctly/ remotes and lights on car on constantly flickering... happens while vehicle isnt in motion and when in motion

While driving the 2011 ford explorer the automatic steering went out making it impossible to drive and steer. i found that the same situation has happened on multiple 2011 ford explorers. it shows on line there is a recall but the dealership says there is not. we are at 152k miles and we would have needed to be at 150k or less for the repair to be covered. even though online shows a recall for this make and model im told we are not covered. it had to of "happened" while driving and then we notify the dealer. with something as serious as steering gears going out not being covered by a recall makes me sick. it was my minor child driving when this happened. now i must pay 2k to have this repair done when it is something that has multiple reports of it happening including at least 15 related accidents the dealership has confirmed that my vehicle falls under the parameters but because of 2k over the mileage requirement it is not covered.

Tl* the contact owns a 2011 ford explorer. the contact stated that the contact's vehicle was rear ended by another vehicle. the contact also stated that a strong fuel odor was present in the vehicle after the crash occurred. the vehicle was taken to an independent mechanic where it was diagnosed and repaired; however, the contact could not provide information about what component failed and needed to be replaced. the manufacturer was notified of the failure. the failure mileage was approximately 37,000. updated 01/26/2017*ct updated 7/11/18*jb

Tl* the contact owns a 2011 ford explorer. the contact stated while driving in driveway at low speeds, the steering wheel was firm and hard to turn however, after shifting to park and restarting the vehicle, the steering worked as designed. the power steering assist warning light was illuminated. the contact called family ford, inc., (30 nj-183, netcong, nj 07857, (973) 347-3000) however, the vehicle was not diagnosed nor repaired. the manufacturer was not contacted. the contact stated that the failure was like the failure mentioned in nhtsa campaign number: 14v286000 (steering). the failure mileage was 77,022.

As i was in motion driving my service power steering light came on and about 30 seconds later i lost all power steering causing my vehicle to swerve to the left. i was able to stop the vehicle. the vehicle ihas has this issue of loosing power steering in the past august of 2019 and the power steering rack was replaced february of 2018. i have taken my vehicle into the local ford dealership in 2019 and was advised it needed a new power steering rack at my cost! i have since had this issue again november 3rd. i have contacted ford and the dealership in 2019 created a fraud claim for reprograming the climate control module nothing with the issue that i initially brought in with. im scared for the safety of my family in this vehicle and the unethical claim barnes baker automotive of trenton, mo has claimed. my vehicle is not safe to drive at this time and i have concerns that the suspension recall has even been preformed. the recall for the power steering has been performed but, is an ongoing problem for my vehicle. ford is claiming this is not a recall related issue which this vehicle has had a ongoing p[roblem with the power steering locking up. this almost caused an accident!

Power stressing went out along with warning notices of select track service required

My air bag control light came on 3 years, i took the vehicle to the ford dealership a d they discovered the seat belt pretensioner had shorted out. it was replaced at my expense. fast forward to today and the same light is back on for what i imagine is the seat belt pretensioner again! the light stays on from the time the car is started till it’s turned off.

My power steering totally went out. it kept saying power steering fault and just stopped working. then it started saying something about trac terrain fault or something. i’ve only had this car since 2018 and then found out today there was a recall on them for power steering. we bought our car in oklahoma and now live in alabama. the power steering has been weird on me before but turning off the car and restarting it would fix it, but it has went out saying fault while i was going around a turn and i had to brake quickly, throw on my hazards, turn off the car and restart it. but now nothing is fixing it, i had to tow it to my house from an hour away because i was stuck at work at 1am. i am the only person in my family able to work and work about 52hours a week and don’t know i can afford to fix this issue that apparently was known but not fixed in my vehicle before it was sold to me (not your fault, the delearships fault, but they are 10 hours away...)

Tl* the contact owns a 2011 ford explorer. the contact stated that while the vehicle was parked, the contact entered and started the vehicle. the vehicle was shifted into reverse however, while turning the steering wheel the vehicle failed to operate as designed. the power steering warning light became illuminated. the vehicle was towed to the residence. the vehicle was not diagnosed. the contact spoke with a representative at tony serra ford (40905 highway 280, sylacauga, al 35150 (256) 245-5000) and was informed that the vehicle was not under recall. the manufacturer was not made aware of the failure. the failure mileage was approximately 161,000.

Terrain management and service trac light is on and my steering wheel is unable to turn

Tl* the contact owns a 2011 ford explorer. the contact stated while his wife was starting the vehicle, the power steering warning light was illuminated. the vehicle was taken to al packer ford royal palm beach located at 10601 southern blvd, royal palm beach, fl 3341, (561) 790-1100, where it was diagnosed with needing steering box to be replaced. the vehicle was not repaired. upon investigation, the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however the vin was not included. the manufacturer had been informed of failure. the failure mileage was approximately 81,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at 45 mph, the steering wheel seized with the service advance trac warning light illuminated. the contact regained control of the steering wheel and veer to the shoulder of the roadway. the contact turned the vehicle around and drove back to her residence. the vehicle was taken to an unknown dealer to be diagnosed. the mechanic determined that the rack and pinon failed and needed to be replaced. the failure recurred intermittently. the contact referenced nhtsa campaign number: 14v286000 (steering) as a possible solution to the failure however, the vin was not included. the manufacturer was contacted and informed that the warranty was expired. the failure mileage was approximately 160,000.

As a repair shop owner, the vehicle owner stated that there was a strong fuel odor after filling the fuel tank. i noticed fuel stains from the top of the tank so i removed the tank and found fuel leaking from the fuel pump module. i found the steel lock ring retaining the module to the plastic fuel tank had rusted and the resulting rust 'bloom' had crushed the plastic flange causing the fuel leak. i have noticed this on another car ( 2007 dodge grand caravan, vin 2d4gp44l77r250683) just last week with the same issue. after sharing the pictures with a diagnostic discussion group, others have seen this around the country and canada, especially in the "rust belt" states. this issue seems to apply to any fuel system with a plastic fuel pump module and a steel lock ring in a rust prone area.

The steering is knocking when turning when stationary and when in motion. the steering locks in mid turn while in motion.

Hazard lights cut on by theirselves while i was at work. vehicle was parked and shut off. lights will not turn off

Power steering failed for the second time in 4 years

I was getting ready to leave work and i put my car in reverse that's when my power steering assist malfunctioned. it has done that before and i would just put it in park shut it off then restart it and it would be fine. i've talked to my local dealership about getting it fixed because it's a recall only for them to tell me that it's a closed recall. and they didn't tell me that before i brought it in and they're wanting me to pay $77 for the diagnostics test now.

Was backing out of a parking space when i couldn’t turn the wheel and had the power steering assist fault alert come on the dashboard.

While driving with my 3 young kids on a busy road, my water pump failed and catastrophically damaged my engine. my car turned off while driving, with no warning. we were almost involved in a horrible car accident because of this. the car behind me had to make an abrupt stop. had he hit my car, we would have spun because of the force. the water pump fails and because it’s inside the engine, it damages the engine in seconds without prior warning. this type of problem puts people’s lives in danger, especially those of kids. leaves you stranded in the middle of a high traffic street. without warning there is no way we can prevent putting our lives in danger this way. ford states that water pumps should last the life of the engine and its manual doesn’t state that the water pump needs to be replaced after certain miles. repair shop is quoting 6,000 for a new engine.

The steering failed with associated steering fail message while make a low speed turn making it very difficult to control the vehicle.i delivered the vehicle to the dealer as i discovered there was an open recall (14s06 & 15n01) on it for this problem. the dealer stated that although my vehicle vin was subject to these recalls, ford denied the recall coverage as the mileage exceeded program terms by 7,000 miles. further review of fords letter to dealers dated may 17, 2019, the letter stated that the repair would be covered "regardless of mileage or warranty. this was stated in supplement #3 to the safety recall 14s06.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 65 mph, the vehicle loss power steering assist and became difficult to steer. the contact the service power steering warning light was illuminated. the vehicle was taken to an independent mechanic and the contact was informed that the steering column needed to be replaced. the contact associated the failure with nhtsa campaign number: 14v286000 (steering) however, the vin was not included. sterling mccall ford located at 6445 southwest fwy, houston, tx 77074, (281) 588-5000, was contacted and made aware of the failure. the vehicle was not diagnosed nor repaired. the manufacturer was not informed of the failure. the failure mileage was approximately 180,000.

Vehicle turns off automatically while in motion. complete shut off

I have a 2011 ford explorer limited, at random times while driving it will make a grinding noise, the vehicle will slow down and then the traction control lights will flash. if the traction control lights stop flashing the vehicle will pick up speed and drive normal but if the traction control light continues to flash for a long time eventually the traction control system will disable and then the warnings lights will say service advance trac and collision warning malfunction warning. if i let the vehicle sit for hours it may reset but it has continued to do so at random times and speed. *tr

There is currently a recall for ford explores 2011-2013. the recall is listed as 14s06. i was told by for customer service that my vin number is not covered in that recall. i would like to appeal that. in january 2020 my power steering failed and my vehicle had to be towed to a shop and the steering rack and assembly had to be replaced. this cost about 3k in out of pocket costs for me to repair. less then 3 months later my power steering failed again. this resulted in my vehicle having to be towed to the shop again i was then told that the power steering control module needed to be updated and it was another almost $400 for them to update the module. all of the above issues are the same issues listed in the recall under 14s06. the only issue is my vin number is not associated with the recall. i'd like to appeal the decision that did not include my vehicle in the vin listing for this recall. *tr

When turn car on power steering fault light comes on and i can not turn steering wheel. like it is locked up. try numerous times by turning car off and nothing changes. i was in my work parking lot trying to back out of a parking lot when it happened. *tr

Power unit assist fault. power steering failed with my wife driving and she was lucky to not have an accident. i found that there is a recall that was issued for this year and model but for some reason our vehicle is not included in this recall. it is the exact issue as specifed in the recall. my wife was driving on back from the store when this failed. she was able to pull off the road with some effort and noticed the fault light on the dash. she called me and i told her to stop and restart the car. she did but the fault still shows. the car is almost impossible to drive in this condition and a safety hazard.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving approximately 8 mph, the vehicle loss power steering assist without warning. the contact turned off the vehicle, and when restarted the power steering fault message illuminated. the vehicle was driven to murray ford of kingsland (2030 ga-40, kingsland, ga 31548). the contact was informed that the failure was previously covered under a customer satisfaction program however, the mileage was exceeded. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 165,980.

When driving on the highway and my vehicle reaches 50mph, i experience hesitation and/or a putting sensation that continues until i accelerate to 60mph or drop to 49mph or below. when i took the vehicle to koons ford of baltimore for service, they determined that the problem stems from the fact that oil has been seeping into my air intake system and saturating my air filter. i was told that it is due to the design flaw on the factory installed valve cover gasket. i learned that the issue occurs on several ford vehicles including 2011-2013 explorers as the defective valve cover was used on those models at the time the vehicles were manufactured. in order to correct the problem i would need to have the existing valve cover replaced with a newly designed valve cover that was specifically created to resolve the oil leakage/oil seepage issue. my aftermarket warranty will not cover the repairs as they define the replacement part as "betterment" to the vehicle or installation of an upgraded part. according to the service advisor at koons, the valve cover installed when the vehicle was manufactured is obsolete and would not resolve the issue even if it were still available. i must have the newly designed valve cover installed in order to prevent further damage, stop the oil from seeping in and around the air intake system and throttle body and to also prevent contamination of the mass airflow sensor. the cost for the repairs is approximately $700. i contacted the ford corporate office and learned that they couldn't or wouldn't be of any assistance. the customer service representative at the corporate headquarters advised me to file a complaint with nhtsa.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at an undisclosed speed, the vehicle overheated and loss motive power. the contact stated that when the vehicle was designed, the water pump was placed on the inside of engine. the contact stated that when the water pump failed, coolant entered the engine which caused the vehicle to stall. the vehicle was not repaired. jefferson motor co inc, located at 141 lee st, jefferson, ga 30549, (706)367-5217, was contacted however, the vehicle was not diagnosed. the contact was informed that the engine needed to be replaced at a cost of $8,000. the manufacturer was notified of the failure. the approximate failure mileage was 136,000.

The interface module on ford explorer stop working and hazard lights stay on and only fix and by a dealership

My son was driving and made a u turn on a city street and during the end of the u turn the passenger control arm snapped nearest to the wheel. the car did not hit a curb or run over anything to cause the break. the local police dept, tow truck driver and myself inspected the area and there was nothing that was "hit" to cause this. once the mechanic was able to look at the control arm when it was on the hoist they pointed out to us that the metal control arm was defective when it was cast or wasn't fabricated correctly. the metal was less dense and more hollow on one side of the break than the other side. the break was a clean break without jagged edges. this was the cause of the broken control arm. we where lucky since my son drives the freeway at 65mph speeds almost on a daily basis and if this front control arm broke at those speeds he would have lost control of his car and cause a major accident and there could have been a loss of life. we had routine maintenance work done on the car in october and the mechanic said he saw nothing wrong with the car then and suggested that since the driver side control arm was also an original part and probably cast at the same time and using the same methods that it was only a matter of time before the driver side control arm gave out similarly. we opted to pay the added cost to replace both front control arms since our son's safety is paramount.

Lack of power steering assist, the steering effort is greater, especially at low speeds. after an appointment (for recall) the vehicle is complete lack. the vehicle was not repaired and not drivable and they're asking for 5.0 hours of diagnostic.

Tl* the contact owns a 2011 ford explorer. the contact stated while his wife was driving at 35 mph, the brake pedal had to be pumped several times before the vehicle came to a stop. there were no warning lights illuminated. the vehicle was taken to an independent mechanic and was informed the extended travel play needed to be replaced. the contact stated that the brakes were replaced twice however, the vehicle still experienced the failure. the vehicle was taken to local dealer (shawnee mission ford located at 11501 shawnee mission pkwy, shawnee, ks 66203), and the service manager was informed of the failure. the vehicle was not diagnosed nor repaired. the manufacturer had been informed of failure. the failure mileage was 140,000. the vin was not available.

Tl* the contact owns a 2011 ford explorer. the contact stated that the after starting the vehicle the front windshield wipers independently activated causing a visibility hazard to the driver. the cause of the failure was not determined. the local dealer sam scism motors (5019 flat river rd., farmington mo) and the manufacturer were both notified of the failure. the failure mileage was 170,000.

Tl* the contact owns a 2011 ford explorer. the contact stated while driving at approximately 55mph, unknown warning lights illuminated and the power steering failed. the contact was able to drive the vehicle safely home. the contact scheduled a diagnostic appointment at a dealer (finley motors 942 3rd st se, mayville, nd 58257). the vehicle was not drivable. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage 170,000.

We've had our 2011 ford explorer for less than a year. we bought it used with approximately 130,000 miles on it, it now currently has approximately 190,000 miles. we were about to leave our house, so the explorer was stationary at the time. i started it up and immediately an error popped up on the dash for "power steering fault" and "advancetrac" warning. i attempted to drive the vehicle, but without power steering i would be putting my family and myself in danger. luckily this happened while the vehicle was stationary. if my wife were out driving and this happened, it could have been very bad for her and my kids. we set up an appointment the ford dealership in our town, they found that the power steering rack needed to be replaced and told us that it would cost ~$2100. i told them it should be covered because of a recall i found online for this problem. they told me to call ford customer service. my wife called and they told her there was nothing they could do. i proceeded to call back the ford customer service and spoke to a rep. after getting the run around he finally gave me a case number to give to the ford dealership, expressing that this would be fully covered under a field service action #: 15n01 for epas steerring efforts, with no cost to me. i gave the case number to the ford service rep. today i get a call back that the case number is declined by ford because our vehicle has over 150,000 miles on it. we never got a recall notice in the mail or a call from ford mentioning the recall before the 150,000 mile deadline. we've had this vehicle for less than a year and still owe $8000 on it, and ford wants $2100 to repair a part that they knew was a common problem.

Experienced loss of electric power steering assist while driving on winding mountain road within 11 months of having recall 14s06 performed on vehicle. was informed by ford service that cause was failure of part replaced to resolve recall 14s06.

After driving for a little while and then stopping at a stop light i smell exhaust coming in through the vent.i only notice it when at a stop.

Tl* the contact owns a 2011 ford explorer. while driving, the check engine warning indicator illuminated. the vehicle was taken to jones ford casa grande (1932 n pinal ave, casa grande, az 85122, (520) 836-3100) where it was diagnosed that the engine block was mixing with the oil. the vehicle was repaired. on another occasion, the power steering was locking consistently, and the interlock and advancetrac warning indicators illuminated. the failure recurred. the vehicle was taken back to the same dealer and was repaired again. the contact stated that the power assist warning indicator illuminated. the vehicle was towed to the same dealer where the gears and alignment were reset. the contact also mentioned that the check engine warning indicator continued to illuminate. the vehicle was taken back to the same dealer where it was determined that an unknown part needed to be replaced. the vehicle was repaired, but the failure continued. the contact stated that the fuel filter neck assembly also needed to be replaced. the evaporator canister was replaced and the technician informed the contact that the fuel tank was leaking fuel. the vehicle was not repaired because the fuel tank was no longer manufactured by ford. the contact stated that the vehicle remained at the dealer and was not repaired. the manufacturer was not made aware of the failures. the failure mileage was approximately 48,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that water from the moon roof caused the windshield to freeze. the vehicle was taken to levittown ford (3195 hempstead turnpike, levittown, ny 11756, (516) 336-4718), but was not diagnosed or repaired due to the cost. the manufacturer was not made aware of the failure. the failure mileage was approximately 47,800.

Tl* the contact owns a 2011 ford explorer. while driving 55 mph, the power steering assist fault warning indicator illuminated and the steering wheel seized. the vehicle was powered off and restarted, but the failure recurred. the vehicle was towed to the contact's residence. the contact called bedford ford lincoln (6985 lincoln hwy, bedford, pa 15522, (814) 623-8154) and scheduled an appointment. the manufacturer was not made aware of the failure. the failure mileage was approximately 153,494.

Power steering quit working. vehicle console displayed “power steering assist fault”. ford dealership would not repair since our vehicle was over 150,000 miles. mileage was 175,000 when it stopped working.

Loss power steering, steering wheel locked when attempting to back up from parking space. could not steer wheel in the direction to back out of the parking space.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the accelerator pedal was depressed; however, the vehicle was sluggish and lost power. also, the brakes and steering became inoperable and the oil pressure and check engine warning indicators were illuminated. the contact also heard an abnormal cranking noise. the vehicle was towed to an independent mechanic who stated that the water pump failed and oil was in the coolant. the dealer and manufacturer were not contacted. the failure mileage was 131,000.

Tl* the contact's wife owns a 2011 ford explorer. while driving 10 mph, the steering wheel seized and the power assist warning indicator illuminated. the vehicle was towed to the contact's residence and then to randall ford (5500 rogers ave, fort smith, ar 72903, (479) 452-1311). the dealer stated that the power steering rack needed to be repaired before reprogramming the module, and that the vehicle was over the warranty mileage. the vehicle was not repaired. the manufacturer was made aware of the failure and the contact was informed that anything outside of the recall repair would have to be paid out of pocket. the failure mileage was 151,000.

Loss of power steering. there is a recall for this concern for my model year but my vin is not included.

There is a extreme exhaust smell that comes in my truck whenever i turn the heat on. the excessive fumes are causing my children and me to experience dizziness and headaches. the smell only comes in the truck when the heat is on. the smell is still strong even when i crack the windows. it's unbearable at this point and i'm afraid i mat experience an accident, because i'm become so lightheaded. the fumes are still excessive whether the truck is sitting or in motion.

Tl* the contact owns a 2011 ford explorer. while pulling out of the driveway in reverse, "power steering assist fault" appeared on the message center and the vehicle lost power steering ability. the contact drove the vehicle to roush ford (5575 keim cir, columbus, oh 43228) where it was diagnosed that the electronic power steering failed and needed to be replaced. the manufacturer was notified of the failure. the vehicle was not repaired. the approximate failure mileage was 150,000.

Tl* the contact owns a 2011 ford explorer. when the vehicle was started, the steering became difficult to turn and the power steering assist fault indicator illuminated. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing or repairs. the manufacturer was notified of the failure. the approximate failure mileage was 68,000.

Tl* the contact owns a 2011 ford explorer. while exiting the highway at 35 mph, the power steering stopped working and the vehicle was extremely difficult to turn. the contact managed to drive the vehicle home. the vehicle was driven to park ford (400 west ave, tallmadge, oh 44278, (330) 633-6222) where they wanted to charge for diagnostic testing. the vin was included in nhtsa campaign number: 19v435000 (suspension); however, the dealer did not mention this to the contact. the manufacturer was not notified. the failure mileage was 158,060.

While driving and while just starting the vehicle, the power steering and terrain management systems ding loudly on the left side of the display while telling me i have an error. while driving, the power steering did go out briefly but came back.

Strong exhaust smell when you start the car and then again when you accelerate to get on to the highway. intermittent smell as you are driving. it doesnt matter if you are sitting still or on the highway, you will inevitably smell the exhaust. i have been having health issues with my heart that we now believe are related to the carbon monoxide from these fumes.

Tl* the contact owns a 2011 ford explorer. while attempting to reverse from the driveway, the "power steering assist failure" message appeared on the message center. the contact turned off the vehicle and it restarted normally. the contact stated that the failure began approximately two months ago and was becoming more frequent. the vehicle was not taken to the dealer or an independent mechanic for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 83,000.

I lose power steering when i turn the car on and have to turn it off and back on to regain power steering. this has occurred multiple times throughout the last few years.

Tl* the contact owns a 2011 ford explorer. the contact received a recall notice for nhtsa campaign number: 19v435000 (suspension). while the contact's husband was driving 35 mph, there was an abnormal vibration and the steering wheel became stiff and inoperable. the vehicle was restarted, but the failure recurred. in addition, the "service power steering" and "service power steering assist" messages were displayed. the vehicle was taken to barnes-baker automotive (1406 oklahoma ave, trenton, mo, (660) 359-4461) where it was diagnosed that the rack and pinion needed to be replaced and the steering unit needed to be reprogrammed. the vehicle was repaired; however, the failure recurred. the manufacturer was contacted and did not assist. the failure mileage was approximately 124,000.

Strut mount bearing failing affecting the steering of the car.

I started my car and tried to back up but it was like the power steering was out.i couldn't move the steering wheel and a warning came up, power steering assist unavailable. i turned the vehicle off and it worked. it happened to me 3 times yesterday and on the 3rd time it took several times of turning the vehicle on and off.

Right front axle/control arm failing (snapped cleanly in 2) 3 times within 2 years. first time may have been subsequent to low speed front end collision. second & third times driving less than 25 mph with no collision until after hearing the snap & subsequent loss of steering. second time failure occurred while accelerating from a full stop & turning left on a city street.third time i'd been driving straight approximately half a mile on a city street with speed no greater than 25 mph. last two replacement/repair done by progressive insurance certified repair facility.

My 2011 ford explorer was in motion on a city street when the water pump immediately failed. this happened without warning. there were no check engine lights or warning signs. my temperature gauge shot up and my engine seized. the engine is unable to be turned on at this time.

I recently got the 2011 ford explorer.i keep getting this odor smell when i first start the car and accelerate.it lasts for 5 minutes,then it goes away. also, i recently started getting this vibration through the gas pedal on highway speeds.the car will shake sometimes.when i brake from highway speeds,my car shakes.i have brought it to ford twice and they charge me $2000 to replace parts,but the problem still persisted.other garage cant seem to figure out whats causing it.

Tl* the contact owns a 2011 ford explorer. the contact stated that there was an abnormal fuel odor coming from the passenger side. the contact became nauseas from breathing in the fumes and their nose burned from the inside, which was a distraction to the contact's health and concentration during driving. medical attention was not received. the contact called bowditch ford of hampton (11291 jefferson ave, newport news, va 23601, (800) 735-2211) where an appointment was scheduled for july 19, 2019. the manufacturer was not made aware of the failure. the failure mileage was 67,480.

My 2011 ford explorer power steering stopped working and when i looked up the recalls i saw there are 6 recalls on the 2011 ford explorer. one of them is the power steering (14e001000) but when i called my explorer is not part of that recall.

"2011 ford explorer carbon monoxide poisoning concerns recall" accident occurred on may 14, 2019 at houston, texas i slept off while driving and ran into another vehicle who stopped at a stop light waiting for the green light to turn on. i was not able to stop at the stop light because i slept off because of carbon monoxide poisoning. i had no reason to experience such. i was also, constantly smelling fuel coming into my 2011 ford explorer. the car i ran into and mine were seriously damaged. the police came and wrote a report on the accident. on two different more occasions, same things happened to me, but luckily i did not run into any other car or damage my car. it was at this juncture that i started talking with friends and family members about my repeated sad experience driving my 2011 ford explorer and was informed by one of my family members that there was a nationwide recall on ford explorer because of carbon monoxide poisoning concerns. i directly verified and discovered it was true. i then wasted not time to call, mac haik ford motor company, houston, texas and complained about my experience driving my 2011 ford explorer and question why i was not on time, officially informed about the 2011 ford explorer carbon monoxide poisoning concerns recall. they apologized and asked me to bring in my vehicle to be fixed free of charges. i took my vehicle to mac haik, where the fixed only the recalls and not the over five thousand dollars body and internal damages my vehicle sustained. my question now is how can i get ford motor company to fix my damaged vehicle and the other vehicle i ran into because of the effects of carbon monoxide poisoning which i suffered while driving my 2011 ford explorer, free of charges? *tt *tr consumer stated car was repaired, free of charge. “parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).”*jb

Numerous repairs to airbag system. airbag light is on and previous repairs include, seatbelt tensioner, sevreral jumpers around the connection underneath drivers seat, as well as some kind of programming in the computer system. ive owned the vehicle since it was brand new and it has been in dealer at least 6 times for aiirbag issues. please do a full inspection of the airbag sytem including faulty wiring harness!!!

I have had this truck for ruffly 3yrs. when i first bought the car something was wrong with it immediately.... i was driving to the mail box after getting home from about a 30min trip. the whole car cut off lights were dim in the car, steering had locked very hard to turn... automax in killeen took the car in for service. had the new purchased truck for a month and 2 days. their service team told me it was the battery. i felt other wise and no longer wanted the car. but of course by this time all paperwork had went through to the bank......drove the truck fine for about 8months, then broke down the same way as the very first time but on a bridge this time...... this time around i was told it was the engine, got a second opinion, said person said water pump. i fixed the water pump. now guess what??? its actually the engine.... i am blown away by how many problems i have had with this ford explorer..... i thought i was making a great purchase going with a ford. this truck sat in the driveway for a year while in nursing school..... i am lost and at my wits end..... when i look for recalls all i am seeing is suspension issues or towing.... when i talk to mechanics they say these models are know for bad engines, thus is another reason why the 2011 ford explorer engines are more expensive..... i am looking for help. has anyone else had these same issues. i owe 14000 still on this truck and how could it need a new engine already?

Airbag system malfunction light comes on and off seemingly randomly. no correlation to temperature or humidity. no correlation to being in motion or stopped. sometimes it stays on for long periods of time (i.e. months). based on research i've done, it seems that when the airbag indicator is lit, the entire airbag system is off. this is a major safety issue. after about 1 month of it being on steadily, i had it fixed at the dealership, franklin ford, in franklin, ma. they fixed it through a tsb where connectors were cleaned and re-greased with dielectric grease. this fix lasted about 1 year. after this time period the airbag light came back on, again intermittently and randomly. again, after about 1 month of steadily on, i took it back to the same dealership, where it was diagnosed to be the same issue. the vehicle was repaired using the same tsb method. this leads to a logical assumption that this fix is only temporary and i will continuously need to have it repaired. i've read accounts online of several other users experiencing this same issue.

Started the ford and the backup camera was not functioning. also noticed the 'sync' screen was blank, climate controls were not visible (functioning) as well as the radio system was not functioning. went out and started the suv in my driveway, everything was correct when i returned home the night before.

Tl* the contact owns a 2011 ford explorer. the contact stated that the infotainment screen was not illuminated. the vehicle was taken to j. o. williams motors (419 e broadway ave, gladewater, tx 75647, (903) 845-2222) where the contact was informed that the accessory protocol interface module (apim)needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that the warranty regarding nhtsa id number: 10053471 (equipment, equipment adaptive) was closed. the failure mileage was unknown.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the steering wheel seized and 'repair power steering now' illuminated on the instrument panel. chastang ford (6200 n loop e fwy, houston, tx 77026, (832) 460-5343) was contacted and stated that the warranty was expired due to mileage. the vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. the manufacturer was not made aware of the failure. the failure mileage was 159,754.

Power steering has previously been recalled, software was updated but then ultimately power steering failed, ford sent out supplemental recall and extended warranty to repair steering issues yet that is disregarded after 10yrs or 150,000 miles whichever comes first for the vehicle. i, like many, experienced failure after 150,000 miles, 156k to be exact. it's pathetic that ford will not back their own vehicles past 150,000 miles. aside from the steering failure our current 2011 explorer looks brand new, it's a shame that ford turns their backs to you and lays the repair cost on the consumer knowing that it has been an ongoing issue for some time. i spoke with ford customer service to no avail, they will not do anything for you past 150,000. sadly this is my wife's vehicle that transports our kids. ford knowingly puts consumers in danger by not honoring their recalls or extending them for the lifetime that the vehicle is in use. even after the first software update they performed on the car the power steering would not turn on here and there, eventually it stopped turning on entirely. ford is not built tough like they preach, they are built poorly and their backs are turn towards the consumers when issues arise. such a frustrating experience.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the steering wheel became difficult to turn. the contact stated that the power steering assist fault and service advancetrac warning indicators illuminated. the contact turned the vehicle off and on multiple times, but the steering failure continued. the vehicle was towed to the contact's residence. the contact called bluebonnet ford lincoln (located at 351 n interstate 35 frontage rd, new braunfels, tx 78130, (830) 606-8011) and informed them of the failure. the vehicle was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was 191,000. *dt consumer stated no recall under her vin#. advised to make a report to get ford to pay due to malfunction of a power steering. vehicle is sitting in driveway.*jb

Driving 25 to 30 mph when the steering wheel became difficult to turn,.call dealer ford al piemonte and make and appointment but they say is not a recall ,they didn't repaired as yet.( what can i do?) in melrose park illinois. i took this truck for a recall in 2017 for the same problem and at that time they fix it not this tme.

We had just got to church’s and after we were done and walked to the parking lot where our vehicle was parked the steering power assistance fault (in spanish) warning pop up and the steering wheel became super stiff/hard to moved my husband tried to turn the vehicle on and off several times but nothing we had to tow our vehicle home and now it’s useless. this warning message pops up every now and then and by just turning the car off/on a couple of times it goes away but this time it didn’t. please fix this

Almost wrecked vehicle the other day. out of no where, no control of steering/back end of car. back end feels like driving on ice. fishtailing and then whole car feels out of control. wheels squeal when turning, changing lanes. steering wheel cocked at 2 o'clock position. drive over railroad tracks, bumps, cracks and back end sways out. traction control on but isn't responding. car with swerving lines behind shows on dashboard. i saw recall notice 19s17 for suspension issue. this seems to be what i am experiencing but my vin# isn't listed. this is very dangerous, afraid to drive vehicle.

About a year ago, we noticed a squeaky noise in the front of vehicle each time we would accelerate, hit a bump, or make a turn. took it to my mechanic who replaced parts in the front suspension of the vehicle. took care of most of the issue but still occasionally squeaks as we brake. i believe there is an issue with the front suspension of this vehicle.

I noticed that my wheel well where the spare tire is stored, had water in it about 2 inches deep. i removed the 3-4 drain plugs and allowed water to drain out and time to dry. i think it has been leaking a while because the tire jack and wheel well had obvious rust. then i noticed a smell of mildew in the rear of the vehicle and several items in the rear cargo area were damp. since then, it is apparent there is a water leak in the rear. it only happens when it rains.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at various speeds, an abnormal fume odor was inside the vehicle. the engine warning light illuminated. an independent mechanic diagnosed and recommended to repair the exhaust system. the vehicle had not been repaired. the manufacturer was made aware of the failure. a dealer was not contacted. the failure mileage was 110,000.

Se cuela agua y baja por los cinturones de la tercera fila, se llena de agua el compartimiento donde va la goma de repuesto.

My 2011 ford explorer has about 89000 miles on it. twice recently the power steering has gone out and it has been impossible to steer the car. both times this has been while the car is not moving. it was cleared by turning off the engine and restarting the car. the local ford dealership says they can not find anything wrong and no error code was found. we were told to drive the car and if it happens again do not shut off the engine and call to have the car towed to the nearest ford dealership. this seems like a very dangerous and life threatening way to treat this problem. why can't ford own up the problem since all of these complaints are piling up and not leave us consumers at such risk. surely by now they must have some idea what the problem is and how to fix it.

Tl* the contact owns a 2011 ford explorer. the contact stated that the vehicle decelerated independently while driving on the highway. consumer stated vehicle stalled and could not turn the steering wheel. the contact lost control and swerved wildly, but managed to pull the vehicle over onto the shoulder. there were no warning indicators illuminated. the vehicle was towed to gene langley ford (3500 eastend dr, humboldt, tn 38343, (731) 784-9311) where it was diagnosed that a new motor needed to be installed. the vehicle was not repaired. the manufacturer was made aware of the failure, but did not assist because the vehicle was out of warranty. the failure mileage was 130,575. *bf*jb

When we take a drive in our ford explorer- our children are getting nausea and vomiting. this has become a constant problem-even on short drives of 30 minutes or less. they complain of headaches as well. we have had to go to the doctors just to get anti nausea medicine hoping it would help, but- it hasn't. there is an emissions problem with our vehicle that is causing major sickness with our young children- ages 11, 8, 7 and 2.

This vehicle was in for a recall for the electrical power steering. recall was done on the vehicle in 2014 now in 2019 at 150,000 miles and again the same problem only this time it cost me $1,800 to get fix just to have the same problem recur 3 times. i also got into an accident. this is more than a safety issue and i notice a lot of people complaining about the same thing. when will ford decided to address this issue!

Tl* the contact owns a 2011 ford explorer. while driving in the rain with the sun roof in the closed position, water leaked from the sun roof into the cabin of the vehicle. the vehicle was not diagnosed or repaired. court st. ford (558 william latham dr, bourbonnais, il) was notified of the failure. the manufacturer was not contacted. the failure mileage was 55,000. *tr*jb

Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering seized occasionally and the power steering assist warning indicator illuminated. the contact would have to turn the vehicle off and back on for it to resume normal operation. lake keowee ford (859 by pass, #123, seneca, sc 29678, (864) 888-3600) was contacted and stated that the vin was not included in a recall for the power steering assist. the vehicle was not diagnosed or repaired. the failure recurred. the manufacturer was made aware of the failures. the failure mileage was 108,000.

Tl* the contact owns a 2011 ford explorer. every time the accelerator pedal was depressed, fumes entered the cabin of the vehicle. the vehicle was taken to summerville ford (9700 dorchester rd, summerville, nc 29485) for an evaluation and it was determined that it was performing according to specifications. the vehicle was not repaired. the manufacturer was notified. the approximate failure mileage was 135,000. *bf *as

When you shift the vehicle in park, the parking sensor does not always recognize the shift thus leaving a message on the dashboard/screen saying “shift to park.” to correct the issue you have depress the shift lever over and over to get it to shift in park. this is a known problem on the blogs, amongst various ford owners.

While on the highway at about 80 mph the gauge cluster screens showed a “power steering fault” and a “traction control failure” error and it caused the steering wheel to stiffen up moving only about less than an inch, we pulled over to the side of the highway and shut off the car and then we turned the car back on and it started working just fine until the same exact scenario occurred for the second time. a few days before the power steering error and traction control error popped up on the gauge cluster at a red light, the steering was very stiff and allowed for limited movement. the power steering and traction control error occurred twice at stoplight and they both went away by turning on and off the car. all of this happened after we sent the car to a mechanic to get the power steering module checked and replaced after the car left us stranded as the power steering had previously failed entirely on us. this has been an ongoing issue with this car for about a 5 months and it’s been an absolute headache!!!!

Randomly has a awd fault warning. loses trans power. requires stop. shut off & restart. dangerous! has happened of freeway several times. dealer found no record saved???? just happened again yesterday!!!

Engine damage due to overheating. regular and required oil changes are documented and implemented as scheduled. no other engine or vehicle malfunctions during the course of ownership, except regular oil changes and tire replacement. however, on may 15, 2019, vehicle sensor notified oil change needed. five days later vehicle stalled at local motel due to decreased power, rocking motion of car and luckily we were able to slowly turn into local hotel to cut off engine and get to safety. after 2 hours of letting vehicle set and cool down, local mechanic, checked and said we had enough oil in vehicle and not sure what happened. was able to drive vehicle home, with no sensors on dashboard alerting us to any further problems. three days later, with no visible sensors flashing, car began to exhibit rocking motion not sputtering motion as i began to pull out in four-way intersection, and approaching traffic heading my way. then suddenly, car regained power and was able to continue to proper lane as if nothing was wrong. after traveling another 1.6 miles, car just starting losing power, check engine, low oil pressure light, temperature light warning all appeared suddenly. i was able to drift in middle lane in front of dealership where vehicle was purchased. i immediatedly turned vehicle off and walked to dealership to get help in moving vehicle off the road. after 3days of waiting, duncah dealership in christiansburg, va, notifed us that head gasget was cracked and over 7,000 repair bill was needed to fix engine repair. as noted before no major problems has ever been repaired or replaced regarding this vehicle. during the two incidents regarding the vehhicle losing power, without no visible vehicle sensor notifications is of great concern to us regarding our safety in driving our vehicle. thankfully, we weren't on a major highway.

Tl* the contact owns a 2011 ford explorer. while driving various speeds, the power steering malfunctioned and the steering wheel seized in a position that made it difficult for the contact to maneuver the vehicle. sentry ford (4100 mystic valley pkwy, medford, ma 02155, (781) 395-6400) was contacted and stated that there were no recalls for the power steering; therefore, the contact would be responsible for the repairs. the manufacturer was not contacted. the vehicle was not diagnosed or repaired. the failure mileage was 100,000.

Tl* the contact owns a 2011 ford explorer. while the contact's wife was driving 35-40 mph, the engine began to shudder. the contact's wife drove into a parking lot and the engine shut off. an independent mechanic arrived at the scene and diagnosed that coolant leaked into the engine and the engine block or head was cracked. the contact called willow brook (7301 kingery hwy, willowbrook, il 60527, (630) 986-5000) and was informed that the vin was not included in a recall. the vehicle was not repaired. the manufacturer was made aware of the failure and did not assist. the failure mileage was 120,000.

"service power steering" warning light came on, code was for left steering control module. one week later, power steering was intermittent, then went out completely. took in to ford dealership, code for safety recall 15n01 came up, ford dealership says my vehicle is covered under recall but ford motor company refuses to fix, stating "no household loyalty", because i've not purchased a ford brand new. when calling ford about the issue, they say they "will stand behind the ford dealerahip in their decision"; yet now that the dealership is ready to fix and waiting for the authorization code from fmc, fmc will not stand behind the dealerships decision.

There was a recall 14e-001/13s14, they reset my computer did not replace the part which finally failed when i was driving making steering extremely difficult had i not been familiar with manual steering it could have caused a terrible accident. in order to fix the problem i had to replace the part that was part of the problem and the reset on computer which was the only thing done. this is a dangerous practice of quick fix to override the system to protect a bottom line not the buyers of ford vehicles. had they replaced the part instead of resetting my computer this would never of happened.

My 2011 ford explorer has about 140000 miles. several times prior the power steering has gone out and have not been able to steer the car. this as occurred while the car is not moving. it was cleared by turning off the engine and restarting the car. serramonte ford dealership says are error codes found and the estimated cost will be over $2,300. the car is not drivable and i ma still making payments on this car as i purchased used from dealership about 2 yrs ago. this is a very dangerous and life threatening way to treat this problem. why can't ford take accountability of this pproblem since all of these complaints are piling up and not leave us to die with our families. surely by now they must have some idea what the problem is and how to fix it. the problem as recall code of 14s06 & 14v-286 and not very many vin#'s are being added to this same recall. please ford! help us from not dieing in your vehicles. please! the average american cannot afford to repurchase cars when they defective. i am a single mother of 3 children and 2 with special needs. please help us resolve this issue.

My wife started getting the code on her display that the power steering was at fault! then it would reset and work, this happened a couple of times! we were out to eat and go in the vehicle and started home. when this happened again while going down the highway! i was able to get it to the side of the road and had to have it towed from there!

While driving on highway 80 near donner pass in california the "traction control unavailable" light came on with "check power steering" light. steering wheel resistance increased as if power steering was beginning to fail. about 15 minutes later while driving in a snowstorm the red "service power steering immediately" light came on and the power steering totally failed making controlling the vehicle extremely difficult. the fact that this failure could happen at any time and in my case during white out winter conditions is incredibly dangerous and i felt lucky to not to have gotten into an accident as a result. i have read so many reports of this same power steering failure and am surprised that no recall action on this vin has been initiated. contacted ford dealerships who say that since no "error" code is present they will not correct or repair the issue. hopefully the nhsta will finally initiate a recall before someone dies from this problem.

Tl* the contact owns a 2011 ford explorer. while driving 65 mph and attempting to make a turn, the power steering warning indicator illuminated and the vehicle continued to drive forward. the vehicle ran off the roadway, which caused the front passenger side wheel and tie rod to fracture. there were no injuries. the vehicle was driven to beechmont ford (located at 600 ohio pike, cincinnati, oh 45245, (513) 752-6611) where it was diagnosed that the power steering control module software needed to be updated. the vehicle was repaired; however, the failure recurred three times. the manufacturer was notified of the failures. the approximate failure mileage was 100,000.

I was leaving to work and the steering was hard .the car was stationary , it marked power steering assault.im pregnant and i'm afraid to crash while driving.

My 2011 ford explorer only has 104k miles. in october of 2018 the car repeatedly shut off while driving home from work with no indication that anything was wrong. the next day it happened again, when i got it to finally turn back on the check engine light came on. i took it in to be checked and was told the antifreeze has spilled into the engine and we would need to replace the entire engine! i bought this car brand new and have had numerous problems including the steering lock recall as well as needing the radiator replacement in the first 3 months of my purchase. also, no indication prior to those incidents either! i currently have this car sitting in my driveway and no answers from ford. the cost to fix is over 6k! i noticed a recall being issued for this problem, however my model car is not included! this should include all ford vehicles.

Was driving the car and as soon as we pull in the parking lot the engine light came on and the car won’t move. it was towed to ford mechanic and they said the water pump was fault which made the coolant to enter the engine hence messing up the engine and i needed to replace the engine. it cost me arms and legs to fix the engine. ford need to recall water pump failure which is leading to costly fixing of the engine. the roof was also leaking and the water was dripping through back seat belt. today i was pulling off the parking the power steering fault light came on , and it was hard to turn the steering . this car has a lot if prblems .

Tl* the contact owns a 2011 ford explorer. while the contact was attempting to steer out of a parking space, the power steering failed and "power steering fault" appeared on the instrument panel. the vehicle was driven to the contact's residence. the vehicle was taken to moses ford inc (2001 maccorkle ave, st albans, wv 25177) where it was diagnosed that the power steering failed and needed replacement. the vehicle was repaired. the manufacturer was notified of the failure. the approximate failure mileage was 62,960.

The power steering failed causing the steering to become difficult almost resulting in a car crash

I have leaks through the seat belts on my third row. my car has a mildew odor from these so it has been happening for a while. i had carmax fix a leak that i noticed in 2016 but now 2 yeats later it is really bad. i looked up online possinle fixes and fou d hundreds of owners with the same issue and no fix. ford is very difficult to deal with for the repair. pleas look into this faulty issue and require a welding fix on the seems by ford. seems all information i have found with the issue is with the new explorer body starting with my 2011 year. leak occurs qhen it rained or when car is washed. it is so much water that we currently can not use the third row seatong as a seat. it is constantly wet.

Power steering failure. has happened when stationary as well as when moving. steering is locked and steering wheel cannot be turned without considerable force.

While driving in the highway the steering system suddenly locked, making very difficult to change direction. this happened suddenly and we were close to an accident.

Power steering intermittedly fails at different times. seems to happen early when the car is used. this occurs when the car is in motion and steering becomes really hard.

When it rains, the rain comes in the truck and seeps through the seatbelts, the front passenger interior handle, the two lights in the top of the truck (above the console), the sterio in the back, the passenger side under the dashboard, through the trim of the windows on driver and front passenger side, and inside the sunroof (yes, the windows and sunroof is closed). this happens if the truck is sitting in driveway, and when driving. my guess is that something was not properly sealed when the truck was being made.

Took to a shop because of water in rear area coming from seat belts. got told that the welds around the rear hatch mounts are bad and known for messing up. dealer would not fix and told me to take to a collision shop to get fixed on my own dime.

Tl* the contact owns a 2011 ford explorer. the contact stated that the valve cover was allowing oil to travel through a tube into the air filter. the dealer (townsend sales and service, 340 main st, townsend, ma 01469) stated that ford redesigned the valve cover, which would eliminate the failure. the manufacturer was not contacted. the vehicle was not repaired. the approximate failure mileage was 65,000.

Sync 2 problema el radio se friza los mapas tardan en abrir el la cÁmara de reversa se enciende corriendo funciona algunas veces y otras no el radio se apaga y se enciende a menudo sin razÓn alguna.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the steering wheel seized and the power steering warning indicator illuminated. the contact was able to coast the vehicle to the side of the road. the vehicle was towed to york ford, inc. (located at 1481 broadway, saugus, ma 01906, (781) 231-1945) where it was diagnosed that the power steering failed and needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure and informed the contact that the vin was not included in a recall. the approximate failure mileage was 89,000. the vin was not available.

Noticed serious water leak in rear tire storage compartment. analysis indicated water penetrating from cracks in the machine welds at the corners of where the roof line meets the back tail gate as well as the stamped machine welds at the two lift gate hinges. created mold problem when tire cover and sponge pad became soaked. concerned rust at the corners, hinges and tire compartment will eventually give way.

My vehicle produces unbearable smell that gets inside the cabin whenever the rpm reaches 3500 and higher and if the vehicle is in low gear and driving up hill and also when vehicle is idle and you rave up th engine. the smell that gets inside the cabin could make one pass out unless we roll down the windows completely to let a lot of fresh air inside. i went the dealership which i bought the vehicle from the first month and they inspected the car and got back to me that this issue has been already resolved before i had bought the car and its fixed already but its not i’ve driving the car now for about 5 months and very cautious with it as whenever the incident happens i feel very dizzy by that smell. so the issue never been fixed as my vin number does not have a recale when i checked it on the nhtsa amd in order for the issue to be fixed bin has to be recaled like other similar explorers with the same issue. most of the older modes of police interceptors explorers had recalls for same issue. someone please advice me on how i can go ablut this to get some resolution.

Inside of car fills up with exhaust fumes when driving

I was driving down the highway then all of the sudden the truck overheated at 65 mph i got off at the next exit and stop the truck next thing i notice is smoke coming from the hood then i call a tow truck to go to a local shop now the mechanic say i need a new engine,i dont have the money to pay for a new engine and the labor the truck is not even pay off yet, unbelievable, now that i read up on this this happen to many other people this is a common problem that hasn't been recall yet smh

Vehicle experiences unintended sudden decelerations - when driving at normal speeds the vehicle will coast to a stop, regardless of the amount the gas pedal is depressed. trouble codes indicate this is a common problem due to the throttle body actuator being faulty. despite ford extending the warranty for multiple other vehicles with the same engine and throttle body, they did not cover the explorers.

When i purchased this vehicle two years ago i noticed a water leak which ran down the 3rd row seat belts. i contacted my dealer and they weren't going to cover the repair, but after some help from my service adviser they covered most of it. now, 2 years later, it is leaking again and worse. my passenger side front seat floorboard fills with water when it rains. water is also leaking from the headliner and dripping on the electronics in the center instrument panel. and the leak at the 3rd row seat belts is back. research indicates that it is the sunroof causing the problem. ford says that they don't have a recall so it will not be covered by them. i'm furious that such an expensive car would have this recurring issue and ford turns a blind eye. there are reports all over the internet of people with the same problem. it is not an unknown issue, just one that is not being addressed by ford.

Electric power steering assist system intermitently fails upon start-up of the vehicle creating a "power steering fault” warning message in the driver interface system. after turning off the vehicle and restarting it after 30 seconds, the power steering system continues to fail. the failure also continues while the vehicle is in motion. failure causes a shutdown of the power steering assist causing difficulty of control and steering at low speeds, increasing the liklihood of a crash. failure of the power steering system also creates a cascading failure in the advanced traction control system, also resulting in a warning message and reduced safety. this problem is extremely similar to the problem described in nhtsa campaign number 14v286000 and ford recall number 14s06. upon searching for this vin however, it appears that ford has not included this specific vehicle under the recall even though it has exhibited the same problems.

The air bag light keeps coming on and staying on for no reason . i feel this is really a safety issue since the air bags wont inflate if light is on and i have researched this matter and there has been several complaints from other owners who own this vehicle.

Power steering failure while in motion

Tl* the contact owns a 2011 ford explorer. the contact stated that the steering wheel became difficult to maneuver while driving at an unknown speed. there were no warning indicators illuminated. the contact stated that the vehicle coasted until the failure corrected itself. the failure recurred while driving out of the driveway. the contact continued to drive until the power steering returned. the contact stated that the failure also occurred while parking the vehicle. the vehicle was taken to mullinax ford of mobile (7311 airport blvd, mobile, al 36608, (888) 241-4640) where it was awaiting diagnostic testing and repairs. the manufacturer was made aware of the failure and a complaint was filed. the failure mileage was unknown.

Tl* the contact owns a 2011 ford explorer. upon starting the vehicle, the steering ability became very difficult and the steering assist message displayed on the message center. after approximately three attempts to restart the vehicle, the steering wheel was finally able to be turned. the contact stated that the failure occurred at least twice a month for the past year. the vehicle was not taken to an independent mechanic or dealer for diagnostic testing. the manufacturer was not notified of the failure. the vehicle was not repaired. the approximate failure mileage was 104,000.

The explorer was put into park and left running in the driveway as i went into the house to get my kids. when i got out of the car it didn't move at all. while i was getting my kids together i happen to look up and see my explorer crashed into a tree in the backyard. i went out to see what happened and the explorer had gone up a slightly inclined driveway, down a hill, through and aluminum fence, and crashed into a tree. when i opened the driver door the gear shifter still showed in park.

Air bag light is on , possible air bag fail

Tl* the contact owns a 2011 ford explorer. the contact heard an abnormal noise progressing from the area of the alternator assembly and the serpentine belt. while driving approximately 65 mph, there was a sudden loss of power. the contact had to coast the vehicle slowly to be parked at the contact’s residence. the dealer (bergey's ford, 700 n bethlehem pike, ambler, pa 19002, (215) 793-3700) indicated that the vehicle would need to be diagnosed. the manufacturer indicated that there was no warranty, recall, or manufacturer campaign; therefore, no solution was offered other than the dealer diagnosing and repairing the vehicle. the vin and failure mileage were not available.

My whole sync system has turned off not allowing in visual on controlling radio, temperature, or destination. the problem occurred after purchasing but i had live now noticed it’s gettibg worse. there are a lot of trouble shooting ideas suggested. disconnecting negative cable, removing a fuse, and restarting sync system. i am now going on three weeks and my issue is yet to be resolved. i believe this may be more electrical then sync system.

Its a known fact that while driving, the water pumps suddenly break with no prior warning/symptom. fluids mix as a result, contaminated fluids mandate complete engine replacement . ford motor co. will not assume any responsibility or offer one bit of assistance for repair costs when dealerships could have offered water pump replacement as a preventative maintenance item. dealership is now asking me for $7100.00 to replace engine when this all could have been circumvented with a simple maintenance recommendation from the dealers who know this is going to happen. vehicle was purchased pre-owned from a ford dealer with a ford 100,000 mile extended warranty (which expired as of my last oil change) and i am still paying off the vehicle itself. ford had the audacity to say "you can apply for a ford credit card to pay for your engine" when i told them that $7,100.00+ tax is currently outside of my lump sum current budget parameters. ford assumes no level of accountability for these poorly manufactured cars and the consumers who purchase them are sheer victims. never will another ford be purchased within my family again if they do not step up to the plate and offer some form of assistance for this all too common malfunction.

Power steering has failed recall should be sent out for 2011 explorer 14s06

When driving a warm vehicle (meaning it was driven and then parked for 1-5 hours) then driving it a second time within this time frame, the vehicle will die after driving 15-25 minutes. when this happens, the radio continues to work, the engine shuts off, the interior lights come on and the lights around the speedometer come on. the rest of the instrumental panel is dead. the remote will lock and unlock the doors. the car will remain in this state for anywhere from 10 seconds to 4 or 5 minutes. this has happened 6 or so times in the month that i have had the vehicle. it has happened pulling up to a stop sign and also going 75 mph on the interstate (which is very scary). it has always happened in this 15-25 min timeframe. i have never had it happen in less time than this nor have i had it happen after the vehicle has run cleanly for 25-30 min. i have driven the vehicle to akron, oh and back. it happened twice on that trip. one time after we had driven for ~3 hours, stopped to eat for an hour and then got back on the road. it died about 15-20 min after we were on the road. it stayed in the "dead" state for about 2 min, then started back up and i was able to drive another 3 hours with no issue. it happened a second time when we were getting ready to travel home. we drove about 3 miles to a restaurant, ate for about an hour again. then when we got on the road to travel back it died about 15-20 min after we got on the road. this time it was only out for about 15 seconds because it came back on and jump started before i could even get it off the road. this is the only time that has happened.

My electronic power steering(eps) has gone out 3 times. the first time the dealership supposedly fixed it according to the recall that was out. i was never notified in any way by ford or the fird dealership that my suv even had a recall. the eps has gone out 2 more times since the "fix" and the dealership claims there isnt a problem or that tire pressure is low and shuts off the system. every time it has gone out it was while driving during a road trip. it seems as if you drive an hour or more the eps system shuts off doesn't matter if its city driving ir highway.

I have leaks in my rear cargo area that are elusive but my dealer has been working on resolving the issue. during rainy weather i find water in the rear of my cargo area.

My wife and i bought our explorer less than a week ago and we smell a really bad rotten egg smell, sulfur , carbon monoxide smell in the vehicle badly. we smell it when parked, idling at a stop, accelerating and cruising down the road, so basically in all aspects of driving we smell it. this is very unhealthy for all of us to be breathing this in ecspecially operating a moving vehicle at the rate of speeds upwards to 70mph and having something happen to us while driving. i’ve seen news articles of police even crashing and civilians because they black out or pass out because of the strong smell. its’s so bad it’s been giving my wife and i headaches. we have a 1 year old son that rides with us and i can’t imagine that’s good for him to be breathing in. we have teaches our destinations with very bad headaches. we have researched after we purchased the vehicle and found it’s a big problem with all explorers 2011-2015. this is unacceptable and i will not be driving this car until it’s fixed because i’m not risking my life and certainly won’t be letting my son be exposed to it. ford needs to recall and fix this issue. we bought this vehicle because it was a top rated used suv to buy for our growing family. please contact me about this issue because this needs to be taken care of asap.

While driving at 20 mph the car lost power stearing. this made the car very hard to drive at low speads. was able to get the car to karl flammer ford in tarpon springs fl. the service advisor told me to restart the car and sometimes the steering will be reset. that worked but no indication was given to me that this was a known problem. this is dangerous and i am sure they will properly address the situation when someone dies.

Car turned off as i was slowing down for a traffic light. panel read " no power to engine" or something to the effect. was not able to take a photo of panel due to i was caught in traffic with cars behind me.

Every time i go in the highway and i go 60 miles per hour i start smelling the exhaust smell inside my car start feeling kind of dizzy with headaches took the car to the dealer check that and it's doing it again exhaust smell comes inside of car really bad

Since saturday, march 16, 2019 the "power steering assist fault" message comes on the dashboard screen every time i start the car (2011 ford explorer limited) and i am unable to steer the car. the car is parked in a garage. previously, when this happened i was able to turn the car off and the fault would clear, however now the fault stays on after every restart and the steering wheel does not move.

Tl* the contact owns a 2011 ford explorer. after the vehicle was repaired per nhtsa campaign number: 14v286000 (steering) by basil ford (1540 walden ave, buffalo, ny 14225, (716) 893-1000), the steering seized while driving 20 mph. the contact pulled over and had the vehicle towed to west herr ford (10 campbell blvd, getzville, ny 14068, (716) 688-5464). the vehicle was diagnosed, but the results were not disclosed. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 100,000.

Tl* the contact owns a 2011 ford explorer. while driving 40 mph, the power steering failed. while driving off the freeway ramp, the contact had to use more strength than usual to steer the vehicle. the contact pulled the vehicle over to the shoulder, waited a few seconds, and drove home. there were no warning indicators illuminated. the dealer was not contacted due to full waiting lists. the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 144,992.

I stopped at a gas station turned off the car, pumped gas, then started the car to leave and there was no power steering.

Second (2nd) occurrence. vehicle as backed into driveway and parked wednesday february 20,2019. thursday february 21, 2019 at approximately 7:00 am, it was observed the the vehicle had rolled backwards approx. 13 feet on its own. vehicle was locked and transmission was in park. approximately 7:15 am it was observed that the rolled approximately 16 inches more with the back bumper resting against the wall. this even is documented with pictures. first (1st) occurrence vehicle was parked nose first in driveway on february 11, 2019. february 12, 2019 at approximately 8:00 am, my wife had asked if we had moved the vehicle forward because the front of vehicle was almost touching the wall. the vehicle was locked and in park. the weather on both occurrences was snow then rain. unable to attach photos due to file size.

Driving 70 mph on a highway the service power steering immediately light came on and service terrain management system light as well. i had no power steering.

Tl* the contact owns a 2011 ford explorer. the contact stated that the electric power steering failed after the vehicle was serviced per nhtsa campaign number: 14v286000 (steering). shults ford of harmarville (1300 gulf lab rd, pittsburgh, pa 15238) only reprogrammed the computer, but had not replaced the steering rack. six months later, the steering rack failed. the dealer wanted the vehicle owner to be responsible for the steering repair. the vehicle was not diagnosed or repaired. the manufacturer was notified. the vin and failure mileage were not available. *tt consumer stated steering went out, vehicle almost hit 2 parked cars before coming to a stop. *jb

I was traveling with my family down a busy highway. the windshield moulding on the driver side flew off. i was going about 70 mph with flow of traffic. no abnormal wind, just wind from speed. was no reason it should have flew off. i have talked to numerous other explorer owners and this is a common issue. some have even had to be replaced more than once. thank you for your time and i hope there is a solution found to this.

2011 ford explorer. consumer writes in regards to engine failure. *ld the consumer stated the engine over heated and failed without warning. the water pump failed. the consumer requested to be reimbursed for the repairs. *js

Power steering fails with no warning dealer states no codes stored so cannot verify failure and therefor will not repair suspect ford software is not recording codes to capture failure to avoid having to repair failing power steering system

Fuel system leaks from the fuel pump assembly. significant gas leak while vehicle was parked and tank full. gas smell after driving vehicle. pump is near the exhaust system and i believe there was a fire hazard. vehicle has only 62k miles on it. it cost me $825 to repair. ford has no tsb on it.

Ford explorer carbon monoxide. when driving car for over 15 mins at a time the cabin fills with a rotten egg smell and causes a severe migraine. if you do not turn ac/heat off and roll down the windows you will become lightheaded and dizzy. kids complain of becoming very sleepy when in the car and the air or heat is on. we have to consistently drive with the windows down to insure that we are not being poisoned with co2. i have taken my explorer in twice now and have been told both times after extensive testing that there is nothing wrong with my car. it does not matter whether you are driving on a highway, city street, or sitting still if you are in the vehicle for more than 15 minutes the co2 starts up if the air or heat is on.

Tl* the contact owns a 2011 ford explorer. while driving various speeds, a strong odor of natural gas was detected coming from the air vents. when the contact exited the vehicle, the odor was also noticed around the perimeter of the vehicle. in addition, all the windows were foggy. the contact stated that the fuel odor was stronger when the heat was activated. the vehicle was taken to lester glenn subaru (1501 rte 37 w, toms river, nj 08755, (888) 785-0675) where the contact was informed that the o-ring inside the fuel line needed to be replaced. the vehicle was repaired, but the failure recurred. the manufacturer was made aware of the failure. the failure mileage was 72,000.

Takata report. this is to report that my vehicle is going through a similar as other vehicles. the steering locks in place and i am unable to move the steering wheel at all. i did some research and i am not the one with this issue. an accident could of easily happen because of it.

The safety hazard lights button does not work. unable to turn hazard light on. button is complained about in many online forms for dying or just not working.

Tackata recall vehicle lost power steering while driving down a city street. unknown reason for loss of steering. extremely dangerous and ford says they cannot do anything for this vehicle. there are recalls for this problem and for the same year model.

Tl* the contact owns a 2011 ford explorer. the contact stated that the power steering seized while driving 65 mph. the contact slowed the vehicle down and was able to pull over to the road shoulder. the contact was able to slowly drive the vehicle home. the contact called five star ford stone mountain (3800 us-78, snellville, ga 30039, (470) 552-0862) and was informed to bring the vehicle in for diagnostic testing. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the failure mileage was 141,989.

Tl* the contact owns a 2011 ford explorer. the contact stated that the electric power steering warning indicator flashed and the steering wheel became extremely difficult to turn in either direction. the vehicle was included in nhtsa campaign number: 14v286000 (steering), but the contact did not receive a notification. the dealer indicated that the part for the repair was not available. the dealer also stated that the failure was related to the recall pertaining to the e-pass gear and the steering rack assembly needing to be replaced. the contact was waiting on johnson city ford (207 princeton rd, johnson city, tn 37601, (423) 282-3000) to receive the part from the manufacturer as the recall campaign had been applied to the vehicle since may 29, 2014. the contact was not informed why the recall repair was not performed before the vehicle was provided as a trade in from honda kingsport (2217 e stone dr, kingsport, tn 37660, (423) 358-2519). the manufacturer was notified of the failure. the approximate failure mileage was 192,000. parts distribution disconnect.

Air bag light came on randomly and will not shut off.

I was turning out of my alley and the car had no power. when i tried to accelerate nothing happened. i had an orange warning light with a wrench come on the dashboard. i turned the car off and then back on and there was no warning light and no issue with the acceleration. dealership couldn’t find a problem but this issue is all over the internet and there is a recall for it but not for my vin number or year.

Power steering went out a second time. more than just a loss of power steering....basically cannot steer at all. was “fixed” by ford in 2015....beyond dangerous.life threatenening problem never fixed...really?i can be reached at (xxxxxx). parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Car only has 64k but has started leaking fuel, especially when the fuel tank is full. fuel leak appears to be near right rear wheel and dangerously close to exhaust pipe. repair shop estimates $1000 to replace fuel pump.

Tl* the contact owns a 2011 ford explorer. while driving 55 mph, the service trac and service power steering warning indicator illuminated. the contact stated that it became difficult to maneuver the vehicle. the vehicle was not taken to be diagnosed. additionally, the contact stated that the vehicle was previously repaired per nhtsa campaign number: 14v286000 (steering); however, the failure recurred. neither the dealer nor the manufacturer was contacted. the approximate failure mileage was 99,000.

Experiencing intermittent connection in the electric power steering gear. causes a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

Takata recall airbag light is on and will not turn off. it is on all the time will not shut off

Tl* the contact owns a 2011 ford explorer. the contact stated that the air conditioner/heating unit failed causing the windows and the windshield to be unable to defrost. the vehicle was taken to the dealer (autonation ford north canton, 5900 whipple ave nw, north canton, oh 44720, 1-877-346-8338) where it was diagnosed that 1 of the 4 motor blenders failed and needed replacement. the vehicle was repaired at a discounted rate but approximately one year later the failure reoccurred where another 1 of the 4 motor blenders failed. the vehicle was taken back to the same dealer where the second motor blender was replaced. the vehicle was repaired and covered under an extended warranty program purchased by the contact. the vehicle was repaired however the contact was concerned that the other 2 motor blenders in the vehicle would also fail. the manufacturer was notified of the failure. the vin was not available. the approximate failure mileage was 29,416. *tt *jb

Often when i accelerate quickly, and every time i accelerate when going up hill there is a horrific smell from the exhaust and it fills the inside of the car. this has been going on since i bought the car in the beginning of 2017, and still occurs to today (8/13/18).

Started car and pulled out of parking space and no power steering. received "power steering sensor fail" notice on dash. turned off car and restarted and was ok. am concerned to drive as there is no specific recall on my vin# for this however there is a recall on other 2011 ford explorers for this reason.

Driving about 65 miles per hour on the highway, passenger side windshield trim flew off the car into traffic behind me (no previous damage, nor looseness etc.). when we stopped to see what happened, realized the driver's side had also come loose, but was still attached to the vehicle.

Clunking in steering rack/gears while stationary and extremely wobbly at higher speeds. clunking also when turning

Compliant on ford explorer 2011 steering problem; its highly dishonest and cruel how ford is always selling cars to american people and saying that are the best in the market when in reality this cars (ford explorer 2011) have really high hazardous defects on its steering operation system. according to the reviews there has been multi car accidents due to this malfunction of the electronic device in the steering operations system. i research for any recalls on this issue because i own one of this kind of vehicles ,but i found 0 recalls . i even tried by using my car vin # to try to cross reference any potential recalls but i found 0 recalls on the internet. i find this a real cheap business practice from a real big american icon ''ford motor company'' to do for business. i sure like for the federal government to take a position against this motor giant to correct this issue and compensate those who now suffer because of this issue and accidents was cause by it.

The "sync" touchscreen stopped working. once this happened the passenger side airbag sets to "off" all the time. the ford dealer reports it requires a new apin, which was covered under a recall but only for 5 years from date of new purchase.

My husband bought my car from a used ford dealership 2 years ago. in the two years we have had to replace the molding around the front windshield 3 ones. the passenger side flew off while driving down a road and we replaced it. the driver side flew of 2 times after being replaced. we went to the ford dealership and they said i’m sorry there is nothing we can do. he even told us that 4 other people came in wth the same problem.

Tl* the contact owns a 2011 ford explorer. while driving 45 mph, the steering wheel seized and became difficult to maneuver. in addition, the service advancetrac and power steering warning indicators illuminated. the vehicle was towed to rodman ford (53 washington st, foxborough, ma 02035, (508) 543-3333) where it was diagnosed that the power steering needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure and informed the contact that it was not a safety concern because there was not enough mileage on the vehicle. the failure mileage was 163,000.

I was driving my 2011 ford explorer (65,000 miles) when i suddenly lost all power to my gas, break and steering wheel. luckily i was going close to 10-15 miles per hour and i managed to veer onto someone’s lawn and hit the emergency break. i was told that there was oil leaking into the engine that cause a complete engine failure. no sensors went off prior to the incident and i have only gotten my car repaired at the ford dealership.

Shifter does not engage into park and warning light comes on. will not engage my seat to slide back after putting it into park. my car was stationary every time. although, the person who realised it was not shifting into park was the ford dealership. and now ive noticed it every time. no matter how many times i restart my car it well not shift into park. i must apply the parking brake. ford has numerous recalls on vehicles for the same problem, however the ford explorer is not....why? after leaving dealership i was given the parts list for the shifting issues, which is a safety concern that should have been fixed by ford.

I was driving home going straight on a city street doing about 40mph when my steering wheel locked up power steering assist fault message came up on my instrument panel. i left of the gas and muscled the steering wheel to get to the side of the road. other than a couple honks from people behind me there was no harm. i looked into the problem and noticed the recall, but when i came to your site to check for an open recall for the problem my vehicle did not have an open recall so the prior owner must have had the vehicle serviced. my question is if the same part fails again does ford have any responsibility or is it completely my responsibility? also, how do i check to see when and where the recall was performed?

Tl* the contact owns a 2011 ford explorer. while the vehicle was stationary or while driving various speeds, the odor of exhaust fumes entered the cabin of the vehicle. summerville ford (9700 dorchester rd, summerville, sc 29485, (877) 477-1434) was made aware of the failure, but the vehicle was not diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was unknown.

While driving i 77 north (mooresville nc to the back side of stone mountain nc) with the air condition on, i started smelling gas fumes coming through the air vents. my son also smelled the gas fumes. we had to turn the ac off and travel with open windows.. the vehicle was parked while we were on vacation. i didn't smell the fumes as we were returning home but also rode with the widows down a bit as well. i however noticed that while i was not driving the vehicle for several days, that my headache was not with me. i have not used the air condition since i have arrived back in town. i have not felt good for months and had a constant headache, blaming it on stress but now feel that it is a strong possibility of carbon monoxide poisoning caused by my vehicle. i will be calling a dealership to inquire if there is a possible problem and hope to get it fixed.

Lost complete steering while driving. the wheel wouldn’t let me turn it at all.

Loss of power steering assist several times since 2/2016 sporadically while vehicle in motion. i understand there is a recall related to this. it has happened at low speeds in neighborhoods or while pulling out of the driveway thankfully. turning car off, waiting 10 seconds, and turning back on usually will reset and 'fix' this. the steering wheel gets so stiff that it can not manually be turned, with the most recent occurence almost resulting in an accident.≥

When placed in park the vehicle will not light up the park indicator light 95% of the time. because of this the remote start will not work and the car chime will ring consistently. i have brought it to the dealership and told it is a switch that needs to be replaced that will cost me @ 500.00. i see this complaint list on the internet for many of the explorers and other models yet is has not been addressed in a recall. i believe jeep had a similar problem where the vehicle did not actually go into park and it killed several people. will this be the next problem with these fords that show they are not in park? this needs to be addressed as it seems a very common problem despite ford denying it at the dealership. this has been an ongoing issue for me for @ 2 months until i could get it in for service

Tl* the contact owns a 2011 ford explorer. on several occasions, while driving, the contact felt sleepy, nauseous, weak, dizzy, and confused. the contact pulled the vehicle over to rest. there were no warning indicators illuminated. the manufacturer was notified and advised the contact to take the vehicle to a ford dealer, and to stay out of the vehicle as soon as possible. the contact called foothills automall at (509) 324-8200 (located at 202 e north foothills dr, spokane, wa 99207) where it was confirmed that a recall was associated with the year, make, model vehicle. the contact was referred to gus johnson ford at (509) 924-1000 (located at 8300 e sprague ave, spokane valley, wa 99212) where an appointment was scheduled. the vehicle was not diagnosed or repaired. the approximate failure mileage was 110,000.

While making a sharp left turn on a city street, the power steering failed causing me to lose the ability to maneuver the turn. luckily, there was a parking lot straight ahead so i was able to steer with difficulty into that lot. i turned off the ignition, waited 30 seconds or so, and re-started the engine. i had no other issues and reached my destination safely.

Power steering failure. power steering failed while driving and caused accident. i was queens boulevard between 52nd and 51st street when it occurred. my video is too large to download.

Always got tired when i drove the vehicle. i never felt completely alert when i drove it. i wouldn't take my grandchild anywhere with me in that vehicle because i didn't feel comfortable or safe driving in it with others. one day i got really light headed and the next thing i knew is i wrecked the vehicle into the side of an over pass wall at 35 mph. i no longer have the vehicle, but i never knew why it happened. did the vehicle have a cabin monoxide leak? when i had the accident i was so out of it that i thought a car was beside me or something. all i know is i never felt safe driving it with the way it made me feel...updated 12/13/17 *bf *tr

Tl* the contact owns a 2011 ford explorer. while driving at an unknown speed, the air conditioning unit failed on the passenger side. the contact mentioned that the vehicle was blowing cold air instead of hot air. the vehicle was taken to autonation ford north canton (5900 whipple ave nw, north canton, oh 44720 (330) 238-3206) where it was diagnosed that the air conditioning motor assembly needed to be replaced. the vehicle was repaired. the manufacturer was notified of the failure. the contact was advised to contact nhtsa. the approximate failure mileage was 29,416. *bf consumer stated the dealership has list of many other customers with similar defective parts and tv new story with same problem and consumer report has record of poor parts updated 8/20/18*jb

My car has about 95k miles. currently it is in the shop getting 2 things done. a part is ordered for air bag. i’ve had several airbag issues needed service. my biggest concern is the power steering unit. i bought the car new from diblasio in 2012 w/ about 7k miles on it. i have extended warranty from ford. sept 2016 the original power steering unit failed and was replaced. 14 months later the replacement has now failed and is being replaced! the warning light came on while my wife was driving on the highway. thank god!!!!! the power assist did not fail or she could have been killed. when i started the car the next time there was no power steering. i had the car towed to dealer. i no longer trust this car. the ps unit is a critical part of the vehicle. i have never owned a car that had a similar problem once, yet twice. with the second time taking only 14 months to fail. i call ford corporate and told them about the situation and that i no longer trust the car. looking online, i see articles about a ps unit recall in the 2014s. i don’t recall ever receiving a notice about my vehicle and only brought it in when it started acting odd in 2016. ford asked me what i wanted them to do. at this point i said i no longer want the car and do not want to sell it to someone with what i know and fear. i thought ford should buy it back from me at a reasonable price and i will get a different vehicle. i was put on hold for show and the person came back and said they were sorry there is nothing they can do and that any time there is a problem i should bring it to the dealer. i am disgusted with ford and i don’t know what my options are. i need help please. i fear anyone driving this car once i get it back tomorrow.

Bought used-air bag light stays on most of the time-- kirk ford fixed it at dealer cost from barksdale cadillac where it was purchased.. air bag light still comes on and when i talked to them they said it might be something else causing it. . husband fightin g cancer and i could no get thr recall on door handle fixed. husband passed away and i dont have funds to get airbag light fixed..i dont know the brand of air bag.so i dont know if it is takata

While driving the suv, an orange wrench error came on the dash board. then the suv had no acceleration. i was able to coast to the side of the road, turn off the suv and turn it back on. after restarting the engine, the suv had acceleration, but this error and no acceleration keeps happening. i have been told this is an electronic throttle body issue that ford is aware of, but doesn't have a recall listed for this issue for my truck.

Car has nauseating smell when air conditioner/heater is on. air conditioner overhauled at my expense july 26, 2017. smell remains, although slightly better at times. smell is a cross between burned rope/urine-type smell. if driving all day, or long distances, i get a headache. please respond

Since i purchased by 2011, new in 2011, i have noted a strong smell of gas in the cabin of the car upon excelerating to merge into traffic on the highway. the smell will linger and requires necessity to crack my windows to clear. i have addressed this with my local ford service center twice, but they have had no answers. in the past two years, upon re-entering the vehicle after driving and parking, i have noted a pungent smell similar to scorched hair intermittently. concerned about exhaust fumes and potential carbon monoxide poisoning.

Tl* the contact owns a 2011 ford explorer. while driving approximately 45 mph, the engine stalled without warning. a few minutes later, the low oil pressure indicator illuminated. the vehicle was towed to perry ford of poway (12740 poway rd, poway, ca 92064) where it was diagnosed that the engine failed and needed to be replaced, and also the water pump failed. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 110,000.

My 2011 explorer has experienced the steering problem in several occasions, most of the time when i'm making a turn on the street or trying to park the vehicle the steering warning light comes on and the steering wheel becomes really hard to move around. most of the time i'm driving under 30mph but it's pretty dangerous specially when there's other vehicles around and you can control your own vehicle it has happened at least 7 times in the past year . i have checked for recalls on the steering system , but there's recall

2011 ford explorer exhaust leak everytime i go 60 or 70 mile perhour exhaust smell inside the car

2011 ford explorer that i bought new in 03/2011 and that has an issue about the airbag light being on and off at the very first month of the car purchase it has been constantly checked and fixed for free within the time warranty. then i have to come and pay almost every year to fix the airbag light.

Loss of power steering while driving some explorers 2011-12 were recalled. mine was not, however it has been determined to be the steering gear and the safety issue of concern. in retrospect why was mine not recalled. this occurred while my wife was driving on the expressway. the vehicle is now at the dealership waiting for parts. repair estimate is $2000.

Apim not working in too many cars i seen internet

When i was driving i came to a stop sign. i proceeded to make a right turn, that's when the suv shut off and the steering wheel became hard to control simultaneously. i stopped in the middle of the road, turned the key to the off position and re-started the suv again. none of my warning lights in the dashboard are displayed. this issue has happened to my spouse and i on at least 5 other occasions. i am very alarmed that if we're driving in traffic and this occurs again, which it will, it may cause a collision injuring drivers and passengers. i have researched this dilemma on the internet and it appears alot of ford explorer owners are having this same problem. i ask that you put pressure on ford to solve this problem. many ford explorer owners are at risk of serious injury or death.

Exhaust fumes coming into the cabin while in motion. i noticed this issue when we bought the car in 2015. i complained to ford in december 2016 and was told that i have to pay to have the hoses rerouted so that the exhaust fumes don't come into the cabin. i called ford again today and once again they told me i had to pay to fix this issue. i drive with my windows cracked or opened due to my concern of the possibility of carbon monoxide poisoning while driving the car by myself or with my children as passengers.

Warning electric power assist came on in dash and was unable to steer

Dashboard warning indicator for airbags. i don't recall when/conditions under which it first came on.

Today 09/09/2017 my friend called me as informed me that he saw yesterday 09/08/2017: on the news there was a law suit against 2011 ford explorer about carbon monoxide emission. the report stated that people were having headaches, were nauseous, etc.., which is exactly the symptoms i am having since roughly a year. on february 2017, i went to see a neurologist as my headaches and nausea were worse. i went through several medical tests and i am taking a prescription for the headaches. now i honestly and strongly believe that this problem might be the trigger of the symptoms since i never been sick like that before.

One week after purchasing a pre-certified vehicle, the car didn't want to accelerate & go into gear. 4 months later having similar issues & felt like the car got rear ended while driving on 2 different occasions on the highway that same week. i was drawn bing in the garden state parkway in nj and had to slow down for traffic. also at the end of the week the car didn't want to accelerate & go into gear while driving out of the driveway.

My vehicle has strong exhaust fumes coming in it as i drive which makes me let down windows to receive fresh air.i took it to the ford dealer and they wouldn't fix it but they had police explorers there fixing the same problem.

I have 2011 ford explorer, which i take into the local ford dealership for maintenance regularly. i have had me explorer a little over 2 years. ever since i purchased my explorer and i would take it in for maintenance, i would tell them i smell exhaust fumes on the inside of my vehicle. only once did they check it for me. at that time, they said the guy couldn't smell anything. well, today 8-24-17, i had to take it in for another issue. my explorer engine would completely shut off when i would decelerate. needless to say that was a serious issue while driving...they are repairing today. but, i also ask them to check for exhaust smells once again. well today, i guess someone smelled the exhaust because they told me they could fix it at a cost over $200.00. said it was an update for the exhaust module or something like that. i have an issue with paying that, since i know that there has been several complaints about this very issue with my model of ford explorer and that there is a class action lawsuit against ford to resolve this issue. the reason i know this is because when they initially said they didn't smell anything i googled to see if anyone else had this problem and they did. when i ask the dealership today why i would have to pay that, they said because my vehicle is not a police vehicle and there is no recall on my vehicle for the exhaust problem. so, i guess if my vehicle was a police vehicle, it would be repaired by ford for free. point blank, i would like my 2011 ford explorer repaired by ford at no cost to me for the exhaust problem.

On 8/24/2017, while i was driving on garden state parkway, nj, approaching toll gate near exist 114, suddenly the indicator lights showed awd off and i lost all power. i was able to coast through the toll gate but could not accelerate anymore. i was able to park on road shoulder. i dismissed indicator awd off warning by click "ok" but it kept coming back and i cannot drive forward anymore. meanwhile, the terrain management system indication light got off. i stopped engine and restarted engine, and everything was back to normal. this is a serious lose power issue that many other ford explorer owners reported. there is a pe13003 nhtsa recall but this doesn't cover ford explorer, even i believe many other ford cars (like ford edge) share same parts with explorer. if i lost power when i drive in high speed, i may end up with major car accident!!!

Electronic throttle body issue - over the last 30 days, my 2011 ford explorer has stalled leaving me with no power to control my speed. luckily the times this has happened, i have been on city streets driving 30-40 mph. a warning goes off stating "awd off" and then a picture of a wrench appears and i lose all speed and am forced to limp off the road. i am able to shift into park, turn the vehicle off and then start back up. after the first incident, i took the vehicle to the local ford dealer and they were unable to detect the error code and said it was likely a fluke. since that visit to the dealership, my vehicle has had this issue on multiple occasions. today, it happened 4 times which has left me to fear driving on the highway or interstate for safety reasons. after doing online research, it appears that the issue is very similar to the etb issues that ford opened up "customer satisfaction program 13n03" but unfortunately it did not include ford explorers.

Power steering power lost hard to turn

Air bag light stays on; dealer checked & recommends removing center console to grease connectors. they say this may fix problem; estimate $450-$500; they did check connectors under seat and did not find a problem. also say the vehicle will not pass inspection when due (mar 2017).

Last night i had done my first full throttle application ever. subsequently i received this strong smell, so strong that i could barely breathe in the cabin. it smelled as if the vehicle was on fire. i slowed way down to make sure there were no flames anywhere. come to find out through internet research, it was carbon monoxide, given the strength of it i'm presuming a significantly unsafe level.

The airbag indicator light keeps coming on which shuts down the airbag safety system. this has been a constant problem since i purchased the vehicle in 2011. it also appears to be common problem with other owners of this vehicle. the light illuminates when the vehicle is stationary and in motion.

Tl* the contact owns a 2011 ford explorer. while driving at any speed, an odor of exhaust occasionally entered the vehicle. the vehicle was taken to the dealer on april 12, 2013, but was not diagnosed nor repaired. the manufacturer was not notified of the failure. the failure mileage was approximately 85,000.

We have had issues with smelling exhaust in the cabin of the vehicle. it happens when taking off from a stop or accelerating suddenly. we have noticed this for a while now and it has happened many times. we know you are investigating the issue but wanted to let you know we are experiencing the issue also. we have less than 55,000 miles on the vehicle.

Bad burning smell under acceleration to highway speed coming from air vents. oil was found in the air filter housing and piping near mass air flow sensor.

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph and depressing the accelerator pedal, exhaust fumes entered the vehicle. the vehicle was not diagnosed or repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 106,000. updated 08/30/16*lj updated 09/28/16.*jb

Exhaust fumes in cabin while excelrating in passing gear, strong fumes comes threw the a/c system. this also happens anytime you excelrate. we have had the vechile in the dealership the first week we bougth, a number of time for this promble

Long story short, i pulled out of my neighborhood got about a quarter of a mile down the road. heard the drive belt squeal for about 15 seconds, followed by check engine light, and extreme engine knock. the vehicle was shut off immediately. the codes read, crankshaft/camshaft correlation bank a sensor 1, the second code was engine knock. vehicle towed to the dealer were they had 2 of their top technicians look at the vehicle and the both reported the water pump had failed and filled the engine up with coolant which cause the engine to expire. my wife only had the truck for 2 years and she's very careful driver. no woarning signs of a failing water pump. just got back from a 7hr road trip a week before the water pump failed and the engine expired.

Tl* the contact owns a 2011 ford explorer. while driving 35 mph, the vehicle failed to accelerate and the service vehicle soon warning light illuminated. the contact coasted the vehicle to the side of the road and restarted the vehicle. in addition, while driving, the vehicle failed to downshift. the failure recurred four times. the vehicle was taken to the dealer, but the cause of the failure could not be determined. the vehicle was not repaired. the manufacturer was not notified of the failure. the approximate failure mileage was 83,000.

I want to state that my truck does the same thing as reported in this problem. the smells gets real bad in the cabin when entering highway or crossing vehicles nhtsa action number: pe16008 component(s): engine and engine cooling , structure

Back up camera is failing on this model. everyone i talk to that has a ford explorer 2011, 2012 has had this problem

Regards from the first year i purchased i have entered the exhaust area of the cabin. from the first year, service, people who attended me in the ford dealer, told me i could not find a cause or that was part of the design of the unit. i got to take it to 2 different dealers whenever i'm driving and presented me having to climb down or up a hill, it is where the problem arises. i may happen in the express or normal roads. the one last visit for a recall, returned to discuss the problem and now tells me it costs me $ 600 for the repair memo i get how to work with the problem. i have trouble because they spent 36,000 miles. my comment is that from the first year've been reporting the problem and did not have any kind of solution. the smell is now very often and truly bothers to guide and must represent a health problem.

I have my air bag light on my dash, and my emergency lights do not work. this car is too young to have such problems. my passenger back seat belt case is broken as well. the stitching on the seat belt seem to be tearing. this is only a 2011 ford explorer it is way to young for all these major safety issues. my mechanic cant figure it out.

I was leaving my house pulling a kayak trailer with one kayak on it, went about a half block and the engine slowed down and the ford explorer would hardly move. was able to go around the block and make it back to my driveway. after stopping and restarting the problem was gone. i had the ford explorer towed to the dealer were i bought it, they checked it and said it didn't show a error code on the computer and drove it twice and could not make it happen so there was nothing they could do. i researched the problem and found out it is the electronic throttle body and they have changed over one million of them. both you and ford are aware of the problem but a recall was never issued. also once this happens it will happen again until the problem is fixed. i have a vehicle with 38 thousand miles on it that is unsafe to drive and cannot get it fixed.

I have experience twice the same problem with the throttle of this vehicle. i change the part about 7 months ago and had to replace it again last week. the vehicle just decreases speed suddenly to about 5 miles per hour and a light come on the dash with a wrench. this has happen twice already and it can cause a serious accident if driving at a highway. i was driving on a highway and luckly i was on the inner side and could pull over but if it had happen on the outter lanes this could have cause a serious accident.

I was driving down i64 east when i started hearing this loud buzzing like noise. next thing i knew it sounded like something hit my driving side window bounced alone my car and flew behind me causing the driver behind me to dodge it. ...i pulled off the interstate to find that the trim was gone alone the driver side windshield. it had hit the drivers side on my car in multiple places and caused long black marks on my side mirror, and rear side panel. got back on the interstate and not even ten minutes later it happened to the left side. same exact thing! right passenger side trim flew off hitting my wife's window, scratched the car and caused person behind us to dodge it. i also had my four children in the car, so everyone was very upset and scared considering that it could have caused us to wreck going 70 mph down the interstate in heavy traffic.i called the dealership (greenbrier ford) where we bought it and the service manager told me that is too bad, come in and get and estimate, so you can pay to fix your repairs. this is definitely a malfunction with this exterior of the car which i shouldn't be liable for especially considering that it could have caused a major accident and harmed my family. i guess ford needs someone to die before they recall or fix the problem. thanks ford for caring...not.. what has happened to integrity??

This is the fourth time that the airbag light came on. this is a safety issue that ford has not address this as a recall. ford needs to think that in case of an accident the airbag may not deploy. like if a safety belt dont work then it is a safety issue and it should be a lifetime warranty.takata airbag issue the airbag works but can kill you and when airbags does not work it can kill also.so why does not ford issue a safety recall on their vehicles specially 2011-2015 ford explorers

The power steering fails, and it becomes very hard and almost impossible to steer the vehicle.

After hard acceleration and let up exhaust smell gets in the compartment to the point you have roll the windows down to clear it out ford has tried to fix it they have a service.

Tl* the contact owns a 2011 ford explorer. while the vehicle was parked, the steering wheel seized. in addition, the "service power steering" and "service advance track" warning lights illuminated. the vehicle was taken to a dealer where it was repaired under nhtsa campaign number: 14v286000 (steering); however, the failure recurred while driving 35 mph. the vehicle was towed to multiple dealers where it was diagnosed that the battery needed to be replaced. the vehicle was not repaired and the failure persisted. the manufacturer was notified of the failures. the failure mileage was 118,000.

There are times when i am driving down the road and i want to change lanes, it is hard for me to turn the wheel. there are also times where and slowing to make a turn and it is extremely hard for me to turn the wheel.it doesn't happen every single time but it happens more than enough.

Gas leak driver side fuel tank at seam

The hood paint is bubbling up and shows corrosion along the front. the rubber around the windshield is dry rotted and crumbling all around the windshield. the dealer refuses to do anything about either problem. there is a ford tsb issued on the paint issue.

After having epas replaced (@hall ford ellizabeth city, nc) under recall 15n01 after complete power steering failure. we began a 700 mi. road trip home and began to experience spontaneous traction control interaction with our driving input which affected either power distribution to the axels, braking ability, and steering ability. after making it nearly 300 miles the electronic stability control completely went out along with what felt like abs control seemed like it intervened sporadically. we also recieved a dash prompt that the fuel filler inlet needed checked as well. upon arrival to a ford dealer along our route (sheehy ford, warrenton, va) they pulled the codes listed and appeared to be a litany of codes nearly a page and a half long. they cleared the codes and drove the vehicle. after driving the vehicle around the block the traction control began to act intermittently without loss of traction. they came back and checked for error codes and the "steering position sensor was at fault" they went through re-calibrated the equipment installed and cleared out the codes and drove without any issues. we then continued on our remainder of our trip without any further issues. upon arrival to our home destination the following day we began to again have traction control intervening with driver input when not needed where it appears to be shifting power from axle to axle or applying braking to aid in traction control. i have also noticed that that rear view camera displays the postion of the driver wheel in relation to the wheel path in reverse but appears intermittant as if there is a not a continuous connection with the sensor. taking to our local ford dealer here monday 4-4-16 to have them thoroughly go through the vehicle but appears to continue to be an issue with the electronic power steering assist. all issues are present when traveling at speed and turning

My 2011 ford explorer started having power steering assist failure in dec, 2015 at first it would be on first start up, lasting 3-4 seconds with a frozen steering wheel. gradually it happened more often and lasted longer (5-10 seconds) recently in march 2016 while driving across florida on vacation, i slowed to enter the driveway of a shopping center, as i made the turn at approximately 15 mph my steering went stiff and i had to use excessive force to turn and avoid a vehicle exiting the parking lot. it was only then i google searched if other explorer owners had experienced similar failures. that's when i learned that its happening to thousands of other ford explorer. even though a safety recall has been issued to replace the steering gear, you'll find ford will want to change other parts first, parts not covered on the recall. the steering gear is very expensive ($1,500) first the dealer said its the steering wheel angle sensor and not the steering gear. they told me it would fix the problem and they charged me for the repair......i literally pulled out of suburban ford of waterford michigan and drove 1 mile to a nearby grocery store, after returning to my vehicle on the first start up after this repair my steering was frozen for 7-10 seconds after 4 days loss of usage of my vehicle while at the dealership, no rental car offered, i'll be returning my explorer to the dealer tomorrow, i'll keep posting updates to this nightmare with ford motor co. folks, i'm sure you'll all agree, loss of steering is one of the most dangerous defects a vehicle can have, not only to the owner and occupants but to the other innocent drives on the road as well

Have had vehicle checked numerous times for issues with the gps system. they have reset and run updates, but most of the time i am told there is no problem with it that they can find. while driving the gps system places the car out in a pond, the middle of a field or some where other than where my car is physically located. the problem is so bad that i have purchased a tomtom to replace the useless system that i purchased. first occurrence date and mileage is listed.

Air bag light was coming on. was told that the seat belt pretensioner is bad. was quoted $450 to repair. after refusing to have the work done i went online to see if anyone else is having the same problem. many owners have complained on explorerforum.com some have suggested that i have the connections checked under the seat and i have now found there is a service bulletin on this issue. my dealer never suggested trying to grease the connections, this is an issue that ford should have made their owners aware of, since while the light is on my airbag will not deploy if i am involved in an accident.

Vehicle failed to generate heat to either the passenger compartment or to defrost of front window. in viewing youtube this appears to be a very common occurrence which ford will correct only during the vehicles warranty period under tbs 12-1-8. once past the warranty it falls upon vehicle owner to bare the cost for repair.

While driving at a speed of 55 mph, in a down-pour rain, on a state hwy, on a straightaway, the power steering was lost when the "check charging system" warning light came on (check battery light came on as well). steering was extremely difficult. cause at this time is unknown.

Drivers side armrest tearing apart driver side windshield trim rubber falling out of windshield.rust on hood.

I have an air bag light that stays on most of the time, but will sometimes go away. it has been on for at least a month now. the cause is a loose connector under the seat that needs addressed. apparently the ford fix according to tsb (attached) is apply grease to the connectors. this is a well documented problem across the internet. there is a 12 page thread on explorer forums specifically related to it. my dealer refuses to fix it because i am out of warranty even though it is a safety issue. this is something that should be under recall. how can a loose connector that many owners have reported not be? two to three hours of labor is a small price for ford to provide safety to their owners. here is a link to thread describing the problem https://www.explorerforum.com/forums/showthread.php?t=349429

Tl* the contact owns a 2011 ford explorer. the contact stated that the vehicle stalled without warning while the cruise control was set at 58 mph. the contact was able to coast the vehicle onto the road shoulder. once the vehicle was restarted, it resumed normal operation. the vehicle was not diagnosed or repaired. the manufacturer was not contacted. the vin was not available. the failure mileage was 83,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that rear passenger and the front driver side door handles failed to operate intermittently. the vehicle was taken to the dealer to be serviced under nhtsa campaign number: 15v171000 (structure) however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not notified of the failure. the contact stated the failure mileage was 70,000.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at 3 mph, the steering wheel seized. the "power steering assist failure" was displayed across the message board. the vehicle was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was 42,000. the vin was unavailable.

I began experiencing problems with the steering wheel mounted controls while driving, which were intermittent. first, the volume button failed and then cruise control functions failed. the cruise control would sometimes cancel on its own, causing a sudden unexplained loss of speed while i thought it was engaged. the "resume" and "cancel" button functions also swapped. "resume" would cancel the cruise control and "cancel" would resume cruise. i only figured this out after pressing cancel while in cruise control to slow the car for traffic ahead of me and it did not respond or slow the car. the car continued at its set speed until i hit the brakes to slow it. the diagnosis for the problem was that the clock spring had failed and it was replaced. i feel this is a serious safety concern, especially since the driver air bag may have also been affected. this car has only 43,000 miles on it. the first time i took the car in for service, they reinstalled software which did not fix the problem. i do not yet have the invoice from the replacement of the clock spring because it has not yet been paid while i test the repair. the clock spring did appear to fix the problem. the car was repaired at perry ford in san luis obispo, ca.

Tl* the contact owns a 2011 ford explorer. while driving at approximately 15 mph, the steering wheel seized. the contact mentioned that the failure only occurred while driving low speeds. the failure recurred three times. the vehicle was not diagnosed or repaired. the vin was not included in nhtsa campaign number: 14v286000 (steering). the manufacturer was not notified of the failure. the approximate failure mileage was 77,000.

While driving at 35 mph going straight ahead, the car suddenly shifted into reverse, causing the vehicle to skid to a stop, this locked up the front and rear wheels skidding on the pavement. there was transmission fluid on the ground when it was towed to the dealership. also the rear view camera came on at the same time so the occupants could see the car behind them, also indicating the car was in reverse. the transmission lever/handle was still in drive. i believe this was some type of electronic malfunction, but no warning lights came on, and on the computerized vehicle check it indicated no malfunctions, temporarily the hill assist light came on but went out shortly before the car was towed. the car could not be shifted into any gear, nor move forward or backwards. the front wheels were locked and skidding as it went onto the tow truck. the rear wheels moved at this point and it is a four wheel drive vehicle.

When i start my car the airbag light is coming on. i had it checked out at a ford dealership and their diagnosis is that the pressure in an airbag is not accurate. my concern is that this is a safety concern and the dealership wants to charge me $300 to fix this problem. this sounds like a manufacture problem and not a ware and tear problem that i should be paying for. along with that the possibility of the airbags deploying or not deploying due to the pressure not being correct in the airbags.

Tl* the contact owns a 2011 ford explorer. while driving approximately 60 mph, the front exterior driver side windshield panel detached. the vehicle was not repaired. the manufacturer was not notified of the failure. the failure mileage was unavailable.

Tl* the contact owns a 2011 ford explorer. while accelerating over 65 mph, the odor of fuel was present inside the vehicle. while driving at various speeds, the power steering and power terrain messages displayed before the steering wheel became locked. the driver was unable to turn the steering wheel. after shutting the vehicle off and restarting the engine, the vehicle operated normally. the cause of the failures were not diagnosed or repaired. the manufacturer was notified of the failures. the failure mileage was 80,000.

Faulty electrical switch within the gear shifter knob periodically indicates that car is not in "park" when the car is actually in park. this is worrisome since you are always afraid your car will roll away. this problem occurs periodically for me and is remedied temporarily by frantically "clicking" the gear shifter switch until the message goes away. this problem seems to be a problem that is not unique to me. there are several posts online about the exact same issue.

When attempting to put the vehicle does not recognize the gear is in park. i needed to put back in to drive and park again several times and move shifter for it to finally recognize the vehicle is in park. the vehicle was purchased new in 2011. the first time this occurred and was in july of 2013. it was taken to the dealer and they replaced the gear shifter and box. the same incident occurred in september of 2015. i had to take it back to the dealer and they installed another shifter and gear box on the vehicle. this was the 3rd overall gear box on this car in 4 years of ownership. ford does not recognize as an issue, however, there is a major safety concern when someone thinks they put the car in park, however, the vehicle still reads it as in gear.

At low speeds the floor of the car feels like it is shuttering back and forth. i thought it was the steering wheel but it doesn't move back and forth if i take my hands off but i can definitely feel it in the steering through the floor

Under hard acceleration i get a sting odor in the cabin. it is like an exhaust smell inside the car. it always does it above 3500 rpm.

Tl* the contact owns a 2011 ford explorer. while making a left turn from a stop, the steering wheel seized without warning. the vehicle was taken to a dealer where the technician stated that the vehicle was operating as designed; however, the failure recurred. the vehicle was taken back to the dealer where it was serviced under nhtsa campaign number: 14v286000 (steering), but the failure recurred multiple times. the manufacturer was notified of the failure. the failure mileage was 38,000.

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 15v171000 (structure); however, the part to do the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was not made aware of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 ford explorer. the contact received a manufacturer's recall notification on the replacement of all four interior door handles; however, the part to do the recall remedy was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was made aware of the issue. the contact had not experienced a failure. updated 11/18/15*lj the consumer stated the recall was fixed on september 29, 15. *jb

Tl* the contact owns a 2011 ford explorer. while accelerating from a traffic light, the vehicle started to vibrate uncontrollably. the contact stated that the failure only occurred when driving from a complete stop or when decreasing in speed. also, while driving 15 mph, the vehicle stalled. the contact was able to restart the vehicle. the failure only occurred once. the contact also stated that the interior lighting on the instrument panel would dim occasionally while driving. the contact stated that the failure was intermittent. the vehicle was taken to an independent mechanic to be diagnosed. the mechanic was unable to duplicate the failure. the manufacturer was not notified of the failure. the approximate failure mileage was 36,800.

The navigation system does not sync with the actual location of the vehicle.....sometimes off by a few blocks and sometimes off by a couple of miles. this poses a safety concern while driving due to distraction of trying to find your location. this used to be sporadic and now occurs daily. corporate and ford dealership says no warranty. there are thousands of this same complaint all over the web and ford corporate told me that the internet is not reliable....really? the complaints you can find are in ford forums, google, youtube to name a few. vehicles affected are ford/lincoln with navigation. ford needs to own up to their navigation system failure. this definitely falls under a safety recall with high priority. other car companies are trying to fix a potential vulnerability for hacking into navigation to purposely mis-navigate someone.....fords problem is the navigation itself...own up and fix it. this type of problem while driving may produce fatalities.

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving 20 mph, the vehicle loss power steering completely as the check power steering unit warning indicator illuminated. the failure recurred on two other occasions. the vehicle was towed to a dealer, where it was not diagnosed or repaired. the manufacturer was not made aware of the failure. the approximate failure mileage was 70,000.

I revieved safety recall notice 14s06/nhsa recall 14v-286 from ford motor company in dearborn, michigan informing me that a recall was to be performed on my power steering. the notice also stated that the power steering gear would be replaced under warranty free of charge (parts and labor) should it fail before 150,000 miles or the end of december 2015. "the loss of power steering effort, especially at low speeds, which may increase the risk of crash" was stated in the letter. i took my vehicle to the local ford dealer(southwest ford of greenville, texas) and was told that the programming of the power control module was complete but they could not replace the power steering gear unless directed by ford to do so. the letter stated the gear would be replaced at no charge (parts and labor) if the gear is replaced before 150,000 miles on the vehicle, or december 31, 2015. the ford dealer service department said they are not authorized to replace the gear unless directed by ford home office. if this is a known safety issue i would like to have it replaced before it fails. i am not close to the 150,000 miles but the end of 2015 is near.

When starting, non of the safty features work, no backup camera, proximity alerts, radio, air conditions; no of the info/safety system works. after driving a few blocks, "sync" comes on screen and you are notified that the system is doing maintenance on itself, after a few minutes, all appears repaired. your car should not reboot at inconvenient and unsafe times

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign id number: 15v171000 (structure) however, the part needed to perform the repair was unavailable. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. the manufacturer was notified of the issue. the contact had not experienced a failure.

Tl* the contact owns a 2011 ford explorer. while driving approximately 55 mph, the vehicle stalled after the power train warning indicator illuminated. the vehicle did restart, however, the vehicle failed to respond properly when the accelerator pedal was depressed. the vehicle was towed to the dealer but the failure was unable to be determined. the vehicle was not repaired, however, the failure recurred on three other occasions. the manufacturer was made aware of the failure. the approximate failure mileage was 34,147.

Riding down the road at 60mph the truck lost all abilty to move. wrench indicator came on and lights on the traction knob went out. coasted to the slow lane and then the car of and back on and it worked. later that night in my neighbor hood it did the a same thing again. sluggish to restart.

I had the recall work done for the power steering assist fault and this morning, i started the car and got the same fault code and had no power steering.

Since purchasing my 2011 explorer, i have just replace the coolant fan on june 20,2015. this is the second time the fan has quit working entirely and caused the vehicle to overheat and required immediate replacement. requested ford to reimburse cost of most recent repair.

While idling and while getting car up to speed the ac cooling makes a weak sound and does not produce cool air. while idling the car overheats when the ac is on and blows hot air. due to the effect this is a car with less than 60,000 miles on it the ac should still be in operational condition given it's only used 2-3 months a year since ownership. car will also overheat while it's blowing heat during winter months. engine coolant is at optimum levels and car will smoke while exhaust is on. this needs to be addressed and an investigation should be done as reading numbers reviews on-line this is an ongoing issue with all ford model vehicles, average costs to repair are over $2,000 to replace what should be a new ac system, we should not be having to replace the entire system due to known failure by ford.

Tl* the contact owns a 2011 ford explorer equipped with michelin latitude tour tires, size p245/60r18 (na). while having the vehicle inspected, the mechanic noticed that the tread on all four tires was separating. the contact was made aware of nhtsa campaign number: 13t006000 (tires), but the tire size was not included. the manufacturer was not notified of the failure. the approximate tire and vehicle failure mileage was 30,000.

The airbag light is constantly on with no dealer able to fix. was told that the airbags will not deploy with the light on

Tl* the contact owns a 2011 ford explorer. the vehicle was serviced under nhtsa campaign number: 14v286000 (steering), but the remedy failed to repair the vehicle. while driving at an unknown speed, the steering wheel seized and the vehicle could not be controlled. the vehicle was taken to a dealer, but was not diagnosed. the contact believed that this was a serious safety issue since it could cause a crash at any time. the manufacturer was notified of the issue. the vin and failure mileage were unavailable.

Tl* the contact owns a 2011 ford explorer. while driving at 15 mph, the steering wheel became difficult to steer and the power steering assist warning light illuminated on the instrument panel. when the contact turned off and restarted the vehicle, it resumed normal operation. the vehicle was serviced under nhtsa campaign number: 14v286000 (steering), but the remedy failed to repair the vehicle. the manufacturer was notified of the failure. the vin was unavailable. the failure mileage was 67,000.

The dash "check air bag" light is on. its my understanding that while the "check air bag" light is on, the airbags will not deploy in the event of a crash. out of regular warranty, do have extended warranty plan from ford, but i don't think i should pay for the repair deductible.

Tl* the contact owns a 2011 ford explorer. the contact received notification of nhtsa campaign number: 14v286000 (steering). the vehicle was taken to the dealer to service the vehicle under the recall, where the power steering control module software was updated. the contact mentioned that shortly after the repairs while driving approximately 40 mph, the electric power steering warning light had illuminated and a loud noise near the front end of the vehicle was present. the loud noise was dominant when steered left and right. the failure recurred multiple times. the vehicle was taken back to the dealer for diagnostic testing and the mechanic stated that the steering rack assembly needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the approximate failure mileage was 49,000.

After starting vehicle, power steering assist failure alert noted. power steering not working and attempted to reset by restarting car with no success. towed to dealer. need to replace total rack and pinion in order to fix this electrical problem.

Traveling at low speed coming to a stop, felt like a lost in power and advance trac system failure, power steering failure warnings go off. i turn the vehicle off, i thought the vehicle shut down. i started driving again and same thing happen at low speed at next stop sign. i drove a little further and turn car off. upon returning all systems were working fine. on 6/19/15 same thing happen at low speed, advance trac and power steering failure and still not working after several hours sitting.

Tl* the contact owns a 2011 ford explorer. the contact stated that the quarter panel and hood were showing signs of corrosion. the contact stated that the corrosion continued to expand. the vehicle was taken the dealer, but was not diagnosed or repaired. the manufacturer was notified of the failure. the failure mileage was unknown.

While driving on the interstate, the power assisted steering failed, and two alerts appeared (service power steering *duh*, and something about the terrain management. i was able steer the vehicle (with a large amount of effort) to the dealership for service.

Right rear brake caliper seized, creating smoke and extreme heat to wheel area. caliper replaced under warranty. same issue with left rear caliper on 5-1-15 at 42k miles. left caliper replaced at my expense, as it was outside the warranty period. same issue with right rear caliper again on 5-26-15 at 44k miles. dealership said that the caliper was ok after cleaning the area. there appears to be continual problem with these rear brakes on both sides.

Tl* the contact owns a 2011 ford explorer. the contact stated that the paint bubbled and chipped on the vehicle. the vehicle was taken to the dealer on two different occasions for the same issue. the technician diagnosed that the hood had to be replaced because it was made out of aluminum and started to corrode. the contact mentioned that the vehicle was previously painted as a remedy for the corrosion. the manufacturer made aware of the failure. the vehicle was not repaired. the failure mileage was 20,000.

Started car, and power steering fault warning displayed on the dash. i turned off the car, waited for about 10 seconds, and then started the car again. this time everything works fine. i go down the road about 15-20 minutes. i pull over for about 5 minutes while leaving the car running. i get back in and start driving. it looses power steering again. i try to start the vehicle several times, and it continues to have no power steering. i do some research and find that there has been a recall for this very issue. i take it to the nearest ford dealer and have them look at it. they said the recall is closed and will not take care of the issue. they say it had the software issue fixed last year before i owned the car. this time it is a part failure and will cost $1500. i do not think the issue was fixed in the first place when the recall was issued.

Ref, previous case [xxx] ... just curious, saw ford had several 2011 vehicles added to recalls, but not explorers for this cause, wonder why, since our experience was exactly what the other recalls were, lost power steering assist, could not control vehicle. was electrical steering gear malfunction at 47,000 miles [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).” *jb

Once the car is in park position message will apear in dashboard "shift in park " also while driving message apears "no key detected"

Car power steering wheel locked on 3/23/15. brought it to sam galloway ford in ft. myers, florida. had part numbers bb5z3504re (1 gear asy-ste), w712961-s439 (bolt), w716182-s439 (2 bolts) replaced. labor and parts came to $1,567.53. saw on this site that this make and model (not this vin) had been recalled for similar incident. ford would not reimburse us for this problem. on august 4, 2014, after receiving a recall notice 14s06, the car was brought to friendly ford in poughkeepsie, ny for a power steering issue. ford said that that visit resolved the power steering issue. as the owner of this vehicle, i feel that the issue was not resolved since we had a subsequent incident on 3/23/15.

Vehicle srs warning light illuminated and extinguished sporadically for several days before staying illuminated permanently. the diagnostic codes indicate failure of the supplemental restraint system. troubleshooting, research, and diagnostics have revealed poor electrical connections at various connectors throughout the vehicle for the srs system. dealer service has indicated potential failure of the entire safety system to perform its function (pre-tensioners, airbag deployment, etc) if this light is illuminated.

Corrosion has formed on the leading edge of the hood assembly and shows no signs of impacts or scratches that would suggest that this was influenced from an outside source. *tr

I am not certain where to fully post this or what can happen for this car. i gave this car back to westlie ford in camas, wa. it was confirmed by a doctor that 3 people got sulfur poisoning from this car. i saw this car instantly back on fords lot even though i had advised them it gave me sulfur poison. when my friend emailed inquiring about the car they advised that the car had not been checked but was a keeper. they car was a lemon from the start and even though i had the car for 7 months it had been in the shop for about 2 months of that time period for different repairs. we also inquired about that with everything on the car fax report. they came back that it was just basic maintenance. 7 issues in 7 months was not basic fixes. the other major thing beside sulfur poison was the car was leaking and had mildew issues before i found the leak. i am just worried about the next family that gets in this car. if it hasn't been properly fixed the next person can have the same issues as my family. *tr

Both rear brake calipers are seized. i noticed the problem only when the brake pads had worn down to metal on metal and were causing a grinding noise. i've owned the vehicle for less than a year and bought it from a dealership. *tr

Summary: updating the software does not fix the œloss of power steering problem under ford recall 140s06 for 2011 ford explorer. power steering still fails after the software update. however, ford rejects to cover the cost of replacing the steering rack to fix the problem if the customer has done software update; ford agrees to cover it only if customer has not done software update. basically if you are given remedy option 1 which is updating software by the dealer, then you lose the right for remedy option 2 which is replacing gear for this recall regardless if option 1 has fixed the problem or not. this is not right! in july 2014, i brought my car to the dealership after receiving power steering recall letter. they could not detect the power steering error code at that time, so simply they updated the software. but i still occasionally experienced the same error message, and it happened more often later on, until last week april 14th, 2015, the message stayed on, and i lost the power steering completely in a parking lot. i called ford customer service on april 17th to open a case #[xxx] requesting to replace the steering gear under the recall 140s06 at no cost. after a few days' prolonged back and forth with the dealer and ford, my case was denied by ford. the reason given to me is that the software update was completed so my recall case was closed and it will not be covered to replace steering gear. when i asked about the recall 12month/12k warranty that i am still within, ford insisted that it only covers the software that was updated. but i believe the recall is meant to address the problem of loss of power steering, if the same problem exists, meaning software update does not work, the warranty should cover the recall remedy option 2 to replace the gear for a real fix. no way will a software update fix a physical hardware defect. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

In april 2015, i had two instances in which my vehicle lost power steering with a corresponding "power steering assist fault" message. i, fortunately, was in a parking lot both times and was able to steer to a parking space, turn off the ignition and restart the car (as advised in the owners manual). in researching the issue, i discovered a recall notice for power steering issues. i took my car in for service on april 23rd to have the service performed. on april 27th, when i started the car to pull out of my garage at home, i realized that i had no power steering. turning off the ignition and restarting no longer worked. i contacted the dealership who performed the recall service. because the power steering was working when i took the car in for the recall service, they performed the basic reset and sent me on my way. ford is telling me that because they had serviced the recall once, they consider it to be repaired and will not cover the repair of the failed power steering. fortunately i was not traveling down the interstate at 65 mph when my power steering failed, otherwise it could have been tragic. i cannot believe ford is refusing to repair a known defect that was serious enough to warrant a recall. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that there was a loud noise coming from the steering wheel and it was extremely difficult to turn. the vehicle was serviced under a power steering manufacturer's recall, but the failure persisted. the vehicle was taken to the dealer more than three times where a code was reset, but the failure persisted. on another occasion, while driving, the steering wheel seized. the vehicle was taken to a dealer but was not diagnosed or repaired. the manufacturer was not notified of the failure. the failure mileage was not available.

Upon starting the vehicle a warning appeared on the dash stating that the power steering assist had failed. turning the car off and restarting it cleared the problem. when the vehicle went in for service in august of 2014 there was a recall from ford (14s06) that reprogrammed the computer module. after the service there were still intermittent occasions where the warning appeared, but it always went away when cycling the engine off then back on. on april 27. 2015 the warning again appeared, but would not disappear when the off/on cycle was completed. attempted this multiple times throughout the day, but the warning persisted. had vehicle towed to the purchasing dealership. *tr

Several occasions turning on vehicle system reports power steering assist fault, service advance traction control - power steering failed, and steering wheel very difficult to turn. turning off and back on had made it go away before, then did not. power steering assist service advance traction and terrain management systems all failed, truck nearly impossible to steer. i believe this to be an extremely dangerous issue, if power steering goes out, and the wheel is that difficult to turn driving in any condition becomes a potentially hazardous activity. i live in a rural area, roads are very curvy, often scattered with loose debris (sand, salt, gravel) if paved, or just gravel in some areas, and safe navigation of these roads to get to my home would be impossible. i have discovered that ford has issued a recall for vehicles assembled in the chicago plant, between 5/2010 and 2/2012, for exactly this problem, and though this vehicle meets those criteria, there is not a recall on my vehicle. *tr

Tl*the contact owns a 2011 ford explorer. the contact stated that driving at 45 mph, the steering wheel seized. in addition, the contact stated that power steering failure, service power assist was displayed across the message board. the vehicle was taken to a dealer. the technician diagnosed that the power steering needed to be replaced. the vehicle was repaired. the manufacturer was not notified of the failure. the failure mileage was 60,000.

Cranked up vehicle, put it in reverse and began to move backwards. heard a chime and at the same time lost power steering. there was a "power steering assist fault" message box on the left side of the dash. i stopped; put it in park and turned it off. after restarting it was ok. this has been happening the past couple of weeks to my wife however and she will not drive it anymore. i have contacted my ford service dept. that handles the maintenance of the vehicle and informed them of the problem and that i received recall notice 14s06 in july 2014 talking about this very issue. they did a reprogram to the software which obviously did not "fix" the problem. it stipulates in that recall that if the update does not fix the issue that the steering gear is to be replaced free of charge. i have requested a date in a couple of weeks for work to be done as i am almost 3 hours from the dealer / service dept. *tr

Tl* the contact owns a 2011 ford explorer. the contact stated that while driving at 65 mph, the contact heard a hissing noise coming from the front passenger side of the vehicle. the vehicle was taken to a dealer. the technician diagnosed that the a-pillars needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 18,500.

Power steering failed while driving. *tr

When backing the vehicle out of a parking space a tone sounded, a warning message "power steering assist fail" came on and the vehicle became impossible to steer. after cycling the ignition the problem went away. it occurred again two days later in a similar situation (low speed) and again went away after cycling the ignition. ford dealer diagnosed as "code u3000 failure type 49 internal electronic failure, need to replace electronic steering gear - part bb5z 3504 d". *tr