2002 FORD Mustang

I was driving to work when I heard a loud pop then my engine begin making a sound as if it was about to throw a rod. I was able to get the car home and had to let it sit until I could someone to look at it. When the mechanic looked at it he advised that the coil pack had been damaged by the spark plug. He replaced the coil pack and the plug we were able to get the car started for five minutes are less when the spark plug blew out of the engine. The mechanic advised that this is common and I would probably have to take it to a machine shop. What is being done about this for the consumer?

The front passanger seat belt locks up all the time and continues to tighten. To losen the belt you most undo the belt and releaseit all the way and reconnect it. This needs to be done continually. You have to to do this while the vehicle is in motion or continually pull over to a stop on the road way to correct the problem. Ford tells me that this is the a “normal characteristic of the vehicle and refuse to correct the problem. They say that this is because the belt is designed for use with a child seat. This, to me, seems wrong.Why would you place a child seat in the front seat of the a car with an air bag? Further more this would mean that the front passenger seat would only be designed for children in a car seat. The way the seat belt works it is a safety issue. 1. Placing of a child seat in a seat with an air bag. 2. Adults using the front passenger seat must continue to release their seat belt while the vechile is in motion or the driver must continually cross traffic
to get to the side of the road to release the belt. I would think that this not only is a safety issue but that is would be violation of many states seat belt laws.

The motor keeps blowing spark plugs out of cylinders 7 & 8…. And it keeps giving me an Evap code even after sensors have been replaced

Scheduled June 2nd 2003 repair. Ford is trying to sell me an extended service plan in which it will cover a rental car during the repair. Even though the repair falls well within the factory warranty. The repair will take 3 days to complete.

Paint on rear bumper flaking off and severe crazing indicating imminent faliure of paint across large areas of rear bumper.6 disc cd changer will not eject discs

Last May, my father was rinsing off my car and noticed chipping on the front of the car. He went to Miller Ford where I purchase the car in 2002 and the service manager expressed some concern that this would happen with a 2002 Mustang. The service manager also stated that the 3 year/36,000 mile warranty has expired and can’t address the issue any further. This did not sit well with us so I contacted the owner of Miller Ford and he directed me to call Ford Motor Company directly. That is exactly what I did. A rep told me to make an appt. with Miller so they can inspect/take pictures of the damage and mail them with a repair quote. I proceeded to do that. In October, after several failed attempts with Miller Ford, Miller finally told me that my car is out of warranty and I don’t have my vehicle serviced there so they can’t help me. I was so upset that I called Ford directly and again they told me what Miller told me. I was also told that there is no recall that will cover this. Kyle Miller said that he would try and help me further and he made a phone call to Ford and they would not give him any reasoning for why the wouldn’t cover me. I wanted an explanation as to why my paint was peeling/chipping after only 3 years. I of course called Ford again demanding an answer, and this is what I got: a rep. with the name of Albert said that I either put clear coat on it or had my car detailed. This is absolutely not true. I finally had enough with dealing with Ford and Miller so I took the car to an auto body shop. J & A Auto Body in Milford, CT looked at the car and came to the conclusion that there was a problem with the installation of the base coat colors or improper curing of the primer coat (I have proof of this statement). I turned to the BBB but was refused help due to my being over the warranty. I was told to go to the Attorney General and again refused help because I am past the warranty. So, I am now turning to the Center for Auto Safety. Thank you for your time. Lauren

I was involved in a head on collision with a guard rail going 65mph on the highway and none of the air bags deployed in the vehicle. My car is now totaled. My entire body absorbed the impact of the guard rail especially my arms, lower legs, neck and back. I would also like to mention that my seat belt did NOT restrain me. I flopped around like a fish, hitting the back of my head either on the roof or on the rear veiw mirror (this was detached after impact). I though air bags were supposed to go off at 25mph in a head on and the seat belt was supposed to restrain me. They are lucky that I was only injured and not killed due to this.

I have had my brand new car a total of three months now and have had numerous problems. The first problem showed up after just two weeks! The driver\’s side window would not roll up. I took it to the local dealership to fix, which they did with no problem but in the process they chipped the paint and warped the inside door panel. It took a little over a month, several trips to the dealership and finally a LONG letter to Ford Motor Company to get this fixed. After that was finally fixed, I noticed that the transmission was making a loud popping sound when I am driving, this happens when pulling out, when backing up and when driving and after trips to 4 different dealerships this still has not been corrected because no one is sure what is causing the problem. When slowing down while going downhill I can also feel my brakes grinding (the mechanics who have driven my car have yet to "feel" this happening).To add to all of these things I just found a place on the molding of my back seat that looks like someone held a lighter to it and melted it! It has taken me this long to notice it because no one ever sits in my back seat. I also have a Mach 460 sound system in my car and today one of my speakers quit working! I have had all of these problems before even making 4 payments on the car, if it is not a lemon I don\’t know what is!

cd will not expel discs, engine cam requires replacement as well as new lifters. Must come from the states. Service dept. told me this was a better cam. my mechanic hinted at something called a soft cam put in the 3.8 V6 engine. Do you have any info on this engine. I called Ford customer service and they said too bad. Do you have any info on this.

2002 ford mustang air bags deployed when the vehicle hit a pothole.***no answer required***. *mr the vehicle bottomed out when it hit a pothole. there was no damage to the front bumper or any other part of the vehicle yet the air bags deployed. *nm

I am a cosigner on a 2002 ford mustang-daniel barker cosigner was brandon vick, also, on my insurance. on 04-16-2005 brandon was driving southbound on highway, 6 a major highway running through bcs between navasota and heampstead, he drove over a bridge which changed textures, or slopped down and the airbags in deployed. brandon pulled over slowly and came to a stop, pulled out the airbags and drove away.*ak 04-18-05-brandon talks to insurance agent who calls varsity ford about fixing this since it is under warranty. they just say no, it will be $2,000. calls thompson country ford and they say to come in and run mustang under diagnosis machine. workers say they dont know what the codes mean and asked brandon to come back when manager is back. goes back 04-22 manager says they will not fix it under warranty cause it has expired, this is not true.it was inititially understood by all parties from the book in the subject vehicle glove compartment that this vehicle is still under warranty for airbag situations. then told brandon not to worry about the charge. then when proved wrong they said they would not do it cause it had crashed but refused to write this on paper unless they were paid $70. i went up there and paid them $70. they wrote that the car was travelling down hwy 6 and hit a pothole. airbags deployed and crash is detected therefore not covered by warranty, however they did not release codes or explain what all meant. they implied that car was crashed and 'fixed up' from sat to mon. they also wrote on paper that vehicles warranty has expired. they were falsifying the truth by saying that car hit a pothole. that was never said. there is no sign of damage on the car, examined by claims rep. there are thousands of vehicles that travel hwy 6 everyday and drive over the same bridge. no modifications to this vehicle. claim with farmers pending however mechanical failure is excluded from policy.

The fuel pump in my 2002 3.8l mustang stopped working. when i lowered the gas tank to replace it, i found that the plastic part the fuel pump/sending unit sets down into is offset from the hole and the fuel pump/sending unit can not be removed without breaking the part that it sets down into. so not only do i have to replace the pump, i have to buy an entire gas tank since that part comes pre-installed

Tl* the contact owns a 2002 ford mustang. while driving 35 mph, the air bags deployed without warning or impact. the steering wheel and dashboard were damaged due to the deployment. the contact took the vehicle to an auto repair facility where it was diagnosed as an air bag failure. the manufacturer was notified of the failure. the vin was unknown. the failure mileage was 115,000.

While idling my car suddenly had cylinder #3 misfire and the spark plug blow out of the cylinder head.

Ten minutes prior to air bags deploying i complained to my two passengers that my eyes were burning. i was stopped in traffic, with my foot on brake in center lane in city traffic, when i hear a loud bang and instantly both airbags on driver and passenger side deployed. the noise and force startled me taking my foot of brake and rolling forward. the air bags blew both my passenger and my glasses into the back seat of car. the passenger bag was smoking badly and i quickly put down both windows and i pulled off street into shopping center parking lot. the car in front of me whom i rolled into pulled over as well. we checked both the front of my car and rear bumper of her car and because no visible damage. i took a picture of her bumper and license plate to show no damage. my passenger in front seat was bruised from airbag as for myself and the other passenger we were shaken by the experience.

While my daughter was driving on a in town road she came upon construction, all traffic was stopped because the 2 lanes were down to 1. as she was waiting for traffic to start moving her boot got caught under seat lever (thigh high boots flap got caught) and it made her foot slip from brake, she then bumped into the van in front of her, less then 5mph and both which there was no passenger or anything on her seat airbags deployed destroying her colume. absolutely no front end damage, no damage to other vehicle, car still runs and seatbelts still work. having it checked for malfunctions.

Tl* the contact owns a 2002 ford mustang. while driving approximately 35 mph, the brakes failed when the brake pedal was depressed. the contact stated that the brake pedal traveled to the floorboard and, as a result, the contact rear ended another vehicle. there were no injuries and a police report was filed. the vehicle was towed to an undisclosed location. the local dealer and manufacturer were not notified of the failure. the vin was not available. the failure mileage was 70,000.

Headlight

While in drive, with the car stopped, the car tries to surge forward by itself. you have to be weary that you keep additional pressure on the brake or the car will burst forward.

My wife was pulling in to the drive way on her way from doing some errands a drive of less than 5 miles and its a rural road where you cant drive more than 30 miles an hour when she smelt like something was burning. she checked the gauges and everything seemed fine and then saw smoke coming off the hood. she only had time to park the car and get off as the whole engine bay got engulfed in flames.the fire fighters arrived and were able to control the fire from spreading but the front half of the car was totally destroyed. *tr

First incident: i was approaching my mail box to stop and get my mail out, while braking instead of stopping the car accelerated and went right past my mailbox. i drove into my stone driveway, the car continued to accelerate rapidly even though i had stopped, the tires were spinning so fast they mad ruts in my driveway. even sitting there in park, the rpm needle was racing upward. no check engine lights go on. i turned the car off. next day i went out, and car was still accelerating without me stepping on the gas. scared to drive it, i had it towed to a service center. they had it for a week and a half, never happened for them, and said unless it happens while they have it, could not determine the cause. (although they did mention a few possibilities: throttle position sensor, leakage, computer) as i was taking my car to a ford dealership on 8/9/13 for other service, i explained what happened and they said also unless the car did it while it was there they would not be able to check it out. second incident: while driving on a highway, probably about 55-60 mph, the car on its own sped up, the rpm need seemed stuck at 3, even though i was breaking the car wasn't slowing down; and just like that, probably in 30 seconds, it recovered and ran fine. i wrote a letter on 9/6/13 to ford motor co explaining what is happening and asking for their help in identifying a solution. i received a letter back from ford motor co dated 9/16/13, they offer no assistance at all. *js

The passenger seat belt does not come out or retract. it stuck in a half way out position. it cannot be used. it has been replace twice only to go back the exact same way and is not safe to use. the cost is over $400.00 to fix if you find the part. *tr

The motorcraft fuel filter on my 2002 ford mustang cracked at the seam where the inlet nipple is attached to the body of the filter. gasoline was spraying out of the crack and leaking on the ground. the wynn filter i purchased to replace it with uses a one piece filter body which is much safer. has anyone else reported the filters breaking and leaking? *tr

Passenger side seat belt has always been slow to retract. now it will not release at all. dealer refuses to fix or replace as a defect. will charge over $500 to fix. the vehicle has never been in an accident, has been taken care of, and has not been abused as the car has less than 83k miles. i thought seat belts were guaranteed for the life a vehicle! *tr

While driving at 45 mph the hood separated and flew over the top of the car. into traffic almost causing a accident. the top panel flew off while the hood remained latched to the car. *tr

Tl* the contact owns a 2002 ford mustang. the contact stated that the passenger side seat belt retractor was jammed. the seat belt would not move and the contact felt that it was a safety issue that the manufacturer should repair. the vehicle was not repaired. the dealer was not notified. the manufacturer was notified and stated that there were no known similar failures. the failure mileage was 50,000.

The fourth spark plug on my 2002 ford mustang gt 4.6l vehicle blew out. this resulted heavy loss of power, shaking, and more importantly fuel fumes to come out. the incident occurred on an interstate at high-speed and i was very fortunate to safely make it over to the emergency lane. the cost to repair the damage to the car is estimated at $2500. this is a very common safety issue with the ford 8-cylinder engines for what i gathered through independent research after the incident. the threads are too thin around the spark plug and the heat causes them to blew out - literally. *tr

Rear passenger seatbelt does not retract; unusable. *tr

Less then 2weeks after purchase a chunk of the tread came off the tire . the tire did not go flat but maintained 35 psi. *tr

We have had a 2002 ford mustang for one year. the passenger seat belt will not function properly. it will not come out all the way making it useless. i had the dealership look at it. it was fixed for approximately a week. it is now unusable again. from my search on this issue there seems to be a lot of complaints about it. why should i pay for a new assembly for something that occurs frequently with similar cars and is not being taken care of by ford. *tr

Tl*the contact owns a 2002 ford mustang. the contact stated that the intake manifold leaked coolant while traveling 30 mph. the contact believed that the leak could cause an engine malfunction and maybe a fire. the contact called the manufacturer who offered no assistance. also, the spark plugs separated from the cylinder head while the contact was driving. the vehicle was being repaired at a local repair shop in reference to the spark plugs. the failure mileage was 108,000.

Tl* the contact owns a 2002 ford mustang with federal super steele tires, line size 245/45 r17. the contact stated that the front driver side and rear passenger side tires split along the sidewall. within 4,000 miles the same failure occurred on the front passenger and rear driver side tires. the manufacturer replaced the tires every time the failure occurred yet the contact stated that the tires were replaced with defective tires. the contact was concerned because the tires failed at less then 20,000 miles. the vin was not available. the failure and current mileage was 64,000.

I have goodyear eagle ls tires on my 2002 ford mustang that keep blowing out on the inside and shredding the tire. in 3 years i have purchased 4 tires and had another blowout last night that shreds the inside of the tire. i had just had this tire checked on the 8th of april and the tire was fine. *tr

Tl*the contact owns a 2002 ford mustang. he stated that since the date of purchased he noticed that the seat belt retractors were defective. he has not taken the vehicle to the dealer. he will not have the failure repaired, he will sell or trade in the vehicle. the failure mileage was 62,000 and the current mileage was 7400. updated 5/17/2010 * cn updated 06/17/10*jb

2002 mustang seatbelts do not function properly, will not retract, and can not pull out. that means that it can not be used. i have talked to may people that have told me this is a common problem with the mustang. any info would be helpful. *tr

On my 2002 ford mustang v6 the ac condensation drips to my manifold and keeps cracking the weld. i have to get it rewelded every six months. the guy at the shop tells me he gets at least 10 a month with the same problem. *tr

The abs light always goes on after 15-29 miles of driving, which was verified by goodyear dealer. they recommended me to go to the ford dealer because they don't have necessary equipment to diagnose the problem. so i came to the quick lane at 11200 james swart circle, fairfax, va. they called me back in 2 hours and said that everything is fine with my car and completely ignored a written statement from goodyear that the abs light came on after 12 miles of driving. then they told me that they will keep checking, 2 days past, nobody bothered to call me. i think it's a nice denial strategy: they fail to detect what is wrong and therefore they are not responsible for a problem and don¿t have to fix it. obviously it¿s not concern of theirs that my mustang or every mustang i've driven engages traction control every time i have to turn up to a little hill on a wet road.... i don't even have to mention slippery conditions during winter season. that¿s why i always appreciated this feature, but now it¿s turning itself off and won¿t come back on until the engine is off for a while. i've read multiple people complaining about this, but ford conveniently doesn't care about any of this... this is your car and you are stuck with it... i take it as ford motor company complete failure to provide drivers¿ safety. do i have to wait for an incident to happen or some preventive measures can be taken? *tr

Was pulled over by police when accelerator stuck, he thought i was lying so i contacted d.a. and ticket reduced to bad muffler....right! took auto to dealership and were unable to duplicate problem. car also shakes badly at speeds above 45mph, all the time. private garage stated problem not with suspension. *tr

I went to drive my car friday morning and heard a squeaking noise i took it to the shop and had 3 pulleys replaced on it and it was still squeaking they replaced the water pump still squeaking i had 3 mechanics check the car and they told me with the miles that was on my car i should not be having problems coming from my crankshaft i don't even have 100,000 miles on the car yet. *tr

Driving on highway, raining, cruise control on, lost control of vehicle, hit tree head on. airbags did not deploy. *tr

I was in a head on collusion at about 65 miles per hour, my car was totaled and the airbags did not deploy. *tr

On march 21, 2007, my mustang caught fire in the driveway of my mother's home in new brighten, pa 15066 where i then lived. it was parked at about 7pm after driving into new brighten and back, about 5 miles each way. at about 2am that night we were awakened by the car horn and the glow of the car engulfed in flames. a fire inspection result was undetermined. *tr

Tl*the contact owns a 2002 ford mustang. while driving at an unknown speed, the speedometer displayed the incorrect speed. when driving at a relatively slow speed, the speedometer would display a rapid speed. he took his vehicle to the dealer and they stated that he needed to replace the instrument panel cluster. the vehicle has not been repaired. the current and failure mileages were 83,000.

A year ago, i purchased a 2002 mercury cougar. it had an in-dash 6 disc cd player. about 3 times a week, the cds would get jammed in the player. i got rid of the cougar and purchased a 2002 ford mustang two days ago. there are 6 cds stuck in the in-dash cd player on this car as well. others i have talked to that own ford/mercury vehicles with the same type of cd player are having the same problem. *tr

Tl*the contact owns a 2002 ford mustang. while driving 35 mph, the headlights became extremely foggy, resulting in poor visibility. ford corporation was unable to determine the cause of failure. no repairs were made. the current mileage was 65,500 and failure mileage was 60,000. the consumer stated the plastic headlight cover has severe oxidation and the entire headlight assembly has to be replaced. updated 12/12/07 *tr

1. driver door window not going up or down on track 2. took car to dealer for repair 3. dealer states that window roller guide fell off glass causing window to bind caused damage to window regulator. 4. dealer states window and window regulator need replacing. 5. owner declined repair. *nm

My daughter, while driving our 2002 ford mustang, stopped behind a truck ahead of her that was stopped at a stop sign. the truck pulled forward as if to go, then stopped suddenly in front of her. she ran into the back of his truck going less than 5 mph and her airbags deployed. *jb

Dt*: the contact stated the vehicle was taken to a service dealer to replace two exhaust mufflers. after two and half months the new stanley steel mufflers became severely rusted. when the service dealer was alerted, they refused to acknowledge any warranty on the mufflers.

Last summer i purchased a 2002 mustang convertible. i noticed that one of the rock chips in the hood was starting to peel. i took the car to a local dealership for an estimate on fixing it. the body man looked up a tsb and printed it out for me. it was the bulletin on sheet metal primer. seems the mfg used the same primer on the composite parts and as a result the paint is peeling off the entire hood. i contacted a ford executive and was told that ford would repaint my hood when it started to rust. my only question is........when do composite parts rust? i might be female but even i know that when my hood rusts that means the end of the world is near. all i want is for ford to stand behind what they make and fix the problem. *jb

Dt*: the contact stated the front passenger side seatbelt webbing did not release more than 3 inches. the vehicle was parked when the seatbelt became unusable. the vehicle has not been inspected concerning the seatbelt. additionally, while driving 30mph the windshield wipers would not move smoothly across the windshield. the wipers made a thumping sound when in use. the wiper blade assembly was replaced previously by the dealership during a routine inspection. the dealership determined the wipers were the correct type for the vehicle. it is also difficult to see through the front windshield when it is raining. upon inspection the dealership did not determine there was a problem with the windshield for visibility.

Fuel pump had to be replaced after only 6,600 miles. company indicated no recalls, but this seems ridiculous for such low miles. warranty had expired 6 months before. vehicle always had low power. *jb

Dt: the contact's daughter lost total control of the vehicle. the roads were dry and she was driving 40-50 mph. the vehicle started to spin and hit a guard rail. upon impact, the airbags did not deploy. the vehicle was towed to the ford dealership. she was unaware if anything was done. the vehicle was taken to an auto body shop. the tow truck driver stated, at the scene, it was a problem with the steering column. the vehicle was totaled. she was unsure if a police report was taken. *ak

The heater core failed on my 2002 ford mustang causing the windshield to fog over with the moisture being released. *nm

Dt: 2002 ford mustang. the consumer stated the exhaust intake on the catalytic converter broke in half. the air conditioner condenser dripped on the catalytic converter intake. this caused the break. ford was aware of the problem. the exhaust went into the engine, and the pipe was hanging on the road. the dealership will not fix the vehicle under the emissions warranty. there is a technical service bulletin, 04216.*ak

Started car in parking lot, rumbled violently. put car into drive, turning out of parking lot car dies and am able to coast to the side of the road. fuel pump had gone out on car. new pump directly from ford dealership was put into car. 3 weeks later i was at a stop light, car started to rumble again, was able to creep through the intersection before car died in the middle of a 4 lane highway. fuel pump and fuel pump fuse needed to be replaced.*jb

2 door ford mustang convertable was involved in a motor vehicle accident with another car on saturday 7/23/05 with 3 people injured in the mustang. the air bags did not deploy at all

2002 ford mustang v6 with manual transmission. engine increases rpms even when foot is off the accelerator pedal. this happens in gear and between shifts. even though vehicle is under warranty, ford refuses to fix the problem. they say that this is "a normal vehicle characteristic and no further repairs should be performed". the problem is consistent and worsening. i think this is dangerous and ford should resolve the problem.

Dt: contact states the throttle sticks at various speeds. it overruns the brake; it does not throttle down; it accelerates while braking. he does not have to have foot on the gas at all. he noticed this happening a few months ago at high speeds of 60-65 mph. it occurs more often when the vehicle is in a downward pitch. it has occurred on a big hill and the car continued to surge forward while he was braking. after a brief period it does throttle down. he has not taken it back to the dealer. he has not yet talked to the manufacturer. he is planning to talk to ford shortly. the manufacturer's name, city, state was all that was available. *ak

2002 ford mustang air bags deployed when the vehicle hit a pothole.***no answer required***. *mr the vehicle bottomed out when it hit a pothole. there was no damage to the front bumper or any other part of the vehicle yet the air bags deployed. *nm

When the brake pedal is being pressed or is completely pressed to the floor, the car accelerates and lunges forward.

The rear window got broken and when to be replaced was told the roof has a manufactured default. ford is not wanting to fix it and are passing me around to different people, because no one wants to take responsabiliy for it, my warrenty, is out by one month and so they say to bad for you. i can not get new rear window , because window man says it will not be properly installed,over the ridges in the metal, and may not seal and come loose. (nothing has been done to fix it, i am waiting on a call from ford for three days.)

Dt: the consumers 2002 ford mustang was parked at a curb and turned off when it caught on fire under the hood. the car had been sitting for about 45 minutes. there was no cruise control used. according to the police and fire department the fire was caused by an electrical short underneath the hood of the vehicle. there were no lights on the dashboard that indicated a problem. the vehicle was fairly new and in good condition. the area around the battery and wiring was burnt. everything under the hood melted and was destroyed. the inside of the car did not look burned because the fire department was so quick to respond. the owner usually kept the vehicle parked in the garage or under his pine trees. there were no injuries. *ak *jb

I am a cosigner on a 2002 ford mustang-daniel barker cosigner was brandon vick, also, on my insurance. on 04-16-2005 brandon was driving southbound on highway, 6 a major highway running through bcs between navasota and heampstead, he drove over a bridge which changed textures, or slopped down and the airbags in deployed. brandon pulled over slowly and came to a stop, pulled out the airbags and drove away.*ak 04-18-05-brandon talks to insurance agent who calls varsity ford about fixing this since it is under warranty. they just say no, it will be $2,000. calls thompson country ford and they say to come in and run mustang under diagnosis machine. workers say they dont know what the codes mean and asked brandon to come back when manager is back. goes back 04-22 manager says they will not fix it under warranty cause it has expired, this is not true.it was inititially understood by all parties from the book in the subject vehicle glove compartment that this vehicle is still under warranty for airbag situations. then told brandon not to worry about the charge. then when proved wrong they said they would not do it cause it had crashed but refused to write this on paper unless they were paid $70. i went up there and paid them $70. they wrote that the car was travelling down hwy 6 and hit a pothole. airbags deployed and crash is detected therefore not covered by warranty, however they did not release codes or explain what all meant. they implied that car was crashed and 'fixed up' from sat to mon. they also wrote on paper that vehicles warranty has expired. they were falsifying the truth by saying that car hit a pothole. that was never said. there is no sign of damage on the car, examined by claims rep. there are thousands of vehicles that travel hwy 6 everyday and drive over the same bridge. no modifications to this vehicle. claim with farmers pending however mechanical failure is excluded from policy.

The car had under 38000 miles on it but i hadn't driven it since 4:30 pm but at about 5 am woke up to the explosions and the car engulfed in flames. ford has been unresponsive to this saying there is no defect, but it is similar to the expeditions exploding in flames for no reason there were no modifications to the car or any reason for it to catch fire by itself the car was a total loss and i did not have insuranse to cover it because i am a single mom and was trying to save a few pennies and had no reason to believe that new of a car would go up in flames. *ak

Driver's side seat belt retractor failed. the part had been repaired. however, it continued to fail. *ak

When releasing the brake pedal, the front brakes made a loud of noise. *ak *sc *jb

I have had my mustang in the shop 7 times to repair the check fuel cap light. the car has stalled on me several times. sence the last time i had it in the shop my car gets realy bad gas mileage. it has recentlty been giving me a hard time shifting. i have a fear of the car stalling on the freeway or catching fire, beacause of the eletrical problems in the fuel tank. *la

Transmission will drag on deceleration and then freewheel. example: going 60 mph, taking foot off accelerator the car will freewheel until it hits 50 mph, the transmission then engages, like the brakes were put on lightly, at 40 mph the transmission disengages and the car than freewheels again. a vibration is felt in the drivers seat when the transmission engages( at 50 mph ) and is more pronounced at higher speeds. this has been a continuous action since the car was purchased. i have had it to the dealer 3 or 4 times and i am told there is nothing wrong, that is how the transmission works. i have no confidence that the dealer knows what he is talking about. i think the warranty of this transmission should be increased beyond the three years as provided by ford. this ford mustang was purchased on oct. 30, 2001 and the warranty runs out in oct. this year(2004). the car only has 6500 miles on it at this time. this is a 2002 ford mustang, vin #[xxx]. *la updated 07/25/2012 *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

While driving 40 mph and when brakes were depressed the vehicle pulled from side to side. *ak there was a clunk after the brakes were released, the front tires rubbed on the frame when turning, three belts were installed within 6000, the vehicle smelled like oil, even with the a/c on. the motor rattled before the gears were shifted, with the a/c on the motor would surge up and down to the point where the vehicle would pull. after the consumer would take his foot off of the gas there would be a slight acceleration, the vehicle would hesitate and lunge forward. the vehicle was sometimes hard to start and must be cranked several times. there was a rattle in the rear of the rear of the vehicle as if something was loose moving back and forth. poor alignment had worn the tires on the outside edge. the bolt from the vehicle was found in the driveway, and the rear window had an air leak. *sc *jb

While driving 35-45 mph and once releasing the gas pedal vehicle would coast forward. *ak *la

Complaint regarding the hassles the consumer experienced while trying to purchase a ford mustang. *ph damaged hood, paint chips on the vehicle and difficulty getting the 115 point inspection for the vehicle. glove compartment was missing. *ph

Consumer stated vehicle accelerated. *ak

While driving at 30 mph the consumer entered a one way street the wrong way. then, consumer's vehicle collided with another vehicle head on. consumer wore seat belts, but air bags failed to deploy. upon impact, driver sustained injuries, and the police did make a report. vehicle was totaled in the collision.*ak

Scheduled june 2nd 2003 repair. ford is trying to sell me an extended service plan in which it will cover a rental car during the repair. even though the repair falls well within the factory warranty. the repair will take 3 days to complete.

Manual transmission sticks, it won't go into to gear or come out of gear. especially first, second, and reverse. we have been stuck in traffic and not been able to get our car into first gear. i have at times, had to spend 5 minutes trying to get our car in reverse. already caused one accident, and many more near misses. also ticking/rattling noise coming from clutch at all times. dealership is completely unhelpful. they say they can't duplicate the problem so their is no problem.

2002 ford mustang - weatherstriping seal leaks, headliner falls continuously. *ak

While driving north at 45 mph a vehicle traveling south hit consumer's vehicle head on. front air bags did not deploy, and driver's seat belt did not lock. driver's head hit the steering wheel. driver was transported to the emergency room for treatment of neck pain and injuries to the legs. *ak

Both front seat belts failed to retract back into the holster when they were unfastened. the dealership will be contacted. the cause had not been determined. *jb

Intermittent problem in which engine will race when applying brakes, and foot off of gas pedal. usually occurs when stopping at stop sign or pulling into parking place. car will come to almost complete stop and then the engine will race and the car will lurch forward, and brakes cannot stop car. brake pedal will go all the way to the floor without stopping vehicle. i have had to shift into neutral or park to stop the vehicle. needless to say this is a very unsafe condition.ar is at ford dealer presently.*ak

Micro checking of paint on horizontal surfaces of the vehicle, specifically hood, leading edges of roof line, and trunk lid spoiler area. ford refuses to fix the problem or offer any typwe of compromise,via customer complaint phone line supplied in owners manual.stimate recieved on november 08, 2003 is approximately $750.00.*ak

While pulling into a parking space at low speed vehicle hit a small curb and the front air bags inadvertently deployed. there was no physical damage to the vehicle. the cause of the deployment had not been determined. *ak

To whom it may concern,on aug. 26, 2003 at around 9:45 pm i was in a terrible car accident in my 2002 ford mustang ,in which my airbags failed to deploy. the point of impact was approximately 50-55 mph head on and i was also struck from behind. i am very angry that my airbags did not deploy at the point of impact, especially with the advanced technology and sensors installed on my vehicle. the police were also very worried at that fact. i want to know if there is any legal action i can take against ford motor co. for jeopardizing my safety. jason hirst. *ak

Consumer stated vehicle the vehicle accelerated without warning. dealer notified. *ak. the consumer stated there was aloud noise when the vehicle was placed in any gear and then the vehicle jerked. the consumer also believed the speedometer was not working correctly. the rear view mirror was loose, the tail light lens had condensation, the window seal trim came off and the windows made up when up or down. *jb *nlm

Consumer was driving approximately 40 mph when heard a loud "pop" noise. the right rear tire blew out at the sidewall. goodyear eagle, ls 225/55r16, dot- m6t4bmer0902 22,674 miles on tire, original equipment.*ak

While driving, at 55 mph the rear passenger tire experienced tread separation. goodyear tire, p225/55r16. *ak. the second time while driving 10 miles per hour, the driver's side rear tire experienced tread separation, on both occasions the rims were damaged. *ts *jb

I own 2 / 2002 ford mustangs. my son has been in 2 accidents with his within the last year and in both incidents his airbag did not deploy. the first accident may have a reasonable explanation but the 2nd one was an accident that involved him hitting a concrete barrier at better than 40 mph. i had the airbag tested when repaired on the 1st accident and approved. i am very concerned about future protection from this device and ford actually expects me to pay for additional testing. can you help? *jb

While traveling on highway and without prior warning vehicle shut down, causing the vehicle to run into a guardrail. *ak

While traveling on the highway and without prior warning vehicle shut down and will not restart. *ak

While parked on an incline vehicle will shake and the brakes will not hold. *ak

The vehicle shook and vibrated while driving which almost caused an accident. the vehicle also stalled several times while driving. the dealership replaced the engine with a re-manufactured one. *ak *cb *nlm

Subject:airbag failure comments: twice now my son has had an accident with his 2002 mustang and the airbag did not deploy. fortunately he was not hurt. my major concern is that i had the airbag specifically tested at the repair shop at the last repair before accepting delivery of the car. i was told someone is hired by the repair shop to come out and run tests by hooking up instruments to the car and getting a read out. to the best of my knowledge this was done but my son just had his 2nd accident and his car hit a concrete barrier at better than 40 mph and the airbag still did not deploy. i have reported it to consumer service at the ford website but have not received a response. i am very concerned about my son's future use of this car and that fact that my wife owns an identical mustang of the same manufactured year of 2002. have there been any other cases where the airbag has not deployed when it was expected too and who can i contact about further action to take? very concerned, chris koss from nhtsa web site. *jb

When the brakes were applied, the vehicle pulled to the side.*jb

The vehicle bumper was coming off (sticking out on the sides). the vehicle was taken to the dealer who indicated that the problem was caused by taking the vehicle to the car wash. *nlm

The vehicle stalled while driving. when the consumer attempted to restart the vehicle it stalled again and sometimes does not start at all. *nlm the control valve was changed with no codes showing in the system. before, the mecahnic stated that the problem was due to the weather and the gas. the right rear tire had a bubble in the sidewall and was replaced. scc

The axle broke, which caused the rear wheel to fall off, consequently the driver loss control of the vehicle. *jb

Problem with tires and transmission keeps sticking. interior pillar loose

Owner describes failure as intermiitent loss of engine, shutting off with no warning. sometimes while driving at night all electrical power fails. dealership did a drive and maintenance check. the dealership replaced the wiring harness and returned the vehicle to the owner. now the engine keeps high acceleration with the rpm constantly in the "red" even with foot off of the accelerator pedal. problem can't be duplicated so the dealership doesn't have an actual fix. please describe details. mr

While drving gas pedal became stuck to the floor. consumer attempted to brakes, and vehicle slowed to approximately 55mph, but would not stop. consumer then collided with the curb. vehicle checked by dealer, who advised consumer that an engine problem existed. *ak

Consumer states that the abs system on the vehicle is not working properly, when applying the brakes. the brake pedal will go all the way to the floor. dealer replaced the master cylinder and still reoccurring the problem. please provide further information. mr

While driving on flat or incline surface at low speeds vehicle will stall with no warning. dealer notified.*ak

Driver side seat belt is very sensitive, it will retract when vehicle hits the slightest bump in the road. driver has to unhook seat belt for seat belt not to retract. *ak *tt

Vehicle would lose power at different times and speeds. mass air sensor replaced, but the mechanic found that there was no gasket. also, mechanic found that there was too much air where filter would be. please describe details.*ak

Vehicle was hit head on at 5-10 mph, and driver's airbag deployed. yet, driver hit her head on windshield. damage to vehicle unknown at this time.*ak

While driving at 25mph vehicle started to smoke, pulled over to check. vehicle caught on fire. vehicle was totalled.*ak

While turning at 30mph, vehicle stalls with no warning. dealer notified. cause unknown.*ak this vehicle loses all electrical power including the ignition. this vehicle is still in the posession of the dealer. *jg

There was a vehicle in front of me. both vehicles were traveling at the same speed. the car in front of me anchored the brakes. i was 3 car length behind. th abs failed and did not allow the brakes to resume. we hit the back end of the car in front at 35mph. the passenger seatbelt broke ending my fiance head into the windshield. the airbags did not deploy car was totaled and the toyota did not have a scratch: myself and my girl are both injured. i purchased this car 5/14. i believe there may not be airbags and i also think this car escaped having to have a salvage title. we are upset to say the least. as it is one thing but to put a consumers life at risk is another. this is the second car from this dealer since march 2014 that we had been given a death trap. *tr

The consumer was at a intersection in proceeding to pull out. another vehicle ran the red light and hit her head on. the dual airbags didn't deploy at all. please furnish additional information. mr

Lugs: nuts fell off. consumer was told by dealer that he should retort lugs: nuts after so many miles. but nothing was mentioned in the driver's manual.*ak consumer stated that he found two other lug nuts found loose. *yh

While traveling at highway speed of 60 mph sepentine belt came off and caused loss of power steering and power brakes. dealer notified, and made repairs. feel free to provide any further information on this matter.*ak

While driving 30 mph accelerator pedal felt floppy. consumer changed gear , let foot off accelerator, and vehicle continued to accelerate. consumer applied clutch to slow vehicle down. vehicle is at dealer at this time.*ak

On nov. 3rd of this year my son had a blow out with one of the new eagle ls tires. he was pulling into a driveway and hit the curb with his front right tire. he took the tire to a goodyear dealer and told him what had happened. the dealer told him that hitting the curb caused the tire to blow. this tire had only 2341 miles on it and i do not think that hitting a curb while entering a parking lot should cause this tire to blow. this past weekend i was looking over the other tires and found a bulge on the left front tire. i would like to know if you have received any other compliants about this tire. the tire which i am asking about is the p225/55r16 94t s1 eagle ls. can you please get back to me with any information that you may have on this tire. dt

Vehicle would stall on take off and eventually began to stall while in motion (45 mph) which would cause all power assisted options to fail, nearly causing many wrecks. traveling 65 mph the vehicle failed to slow and it felt as if the cruise was stuck, but the cruise had never been engaged. taken to dealer but could not get problem to happen in service. vehicle is currently in service. dt

Car will stall while moving. loss of power braking/steering will occur. dt

Engine stall during braking after hard acceleration while in nuetral and pressing the clutch. dt

Car has been repaired 4 times and still has vibration at highway speeds. manufacturer tells me this is normal. mr

The car intermittently stalls on deceleration. when decelerating to a stop, pushing in the clutch and braking will cause the vehicle to die. there is no warning or definite rate of speed or rpm. it occurs occasionally. the dealer attempted to fix by adjusting the voltage on the throttle position switch, second reprogrammed the computer. the third occurance stated they could not duplicate the problem. this is a safety issue because when the car dies while braking, you lose power steering and braking ability.*ak

No summary listed for above vehicle. *ak

The car dies unexpectedly. the check engine light comes on but the dealer say's that they cannot find anything wrong with the car. this has happened on two different occasions, (while the car is idling and when the car is in gear moving). ford said that this has been reported on numerous occasions but they cannot fix the problem because when the diagnostic check is done no problem codes are recorded. have you heard of this problem occurring and what can i do to get the problem fixed.*ak

Both air bags failed to deploy. our mustang struck a pick up truck as it turned left in front of us at an intersection while traveling 40 mph. we struck his right rear panel and neither one of the air bags deployed.*ak

Engine stalled when applying brakes firmly even though the car was in neutral and the clutch pedal was pushed down. this incident almost caused an accident due to absence of power brakes, power steering, and acceleration. *ak

Car stalls occasionally while coasting and clutch is pressed to the floor. car has become very dangerous to drive due to the fact that it could die at anytime and it looses power steering and breaking becomes very sluggish. don reid ford (maitland, florida) says nothing is wrong with the car. *ak

Stalling after aceleration. *ak

Engine stall and will die at braking. common problem with mustangs. engine died numorous times nearly causing an accidnets.*ak

Stalls occurs approximately every 1-2 weeks without warning; replacing iac didn't fix. *ak

Contacted dealer, dealer said could not help, car burned to ground.dealer would not even give me a loaner car, still under investigation. no safety efect listed. *ak

Unknown cause of fire under dash. *ak

Cars should have front reflectors to avoid accidents like mine where the other driver has no lights on

On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi¿s analysis showed, it is possible for a spark plug to detach from the engine cylinder threads in the subject vehicles.however, odi¿s analysis of 474 complaints describing such incidents found only a very few alleged any safety-related consequences.none of these showed any evidence of a serious safety consequence.given the large population and relatively long exposure time of the subject vehicles, the complaint analysis indicates that the risk to motor vehicle safety from the alleged defect is very low.in view of the foregoing, it is unlikely that nhtsa would issue an order for the notification and remedy of the alleged defect at the conclusion of the investigation requested in the petition.therefore, in view of the need to allocate and prioritize nhtsa¿s limited resources to best accomplish the agency¿s safety mission, the petition is denied.

On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi¿s analysis showed, it is possible for a spark plug to detach from the engine cylinder threads in the subject vehicles.however, odi¿s analysis of 474 complaints describing such incidents found only a very few alleged any safety-related consequences.none of these showed any evidence of a serious safety consequence.given the large population and relatively long exposure time of the subject vehicles, the complaint analysis indicates that the risk to motor vehicle safety from the alleged defect is very low.in view of the foregoing, it is unlikely that nhtsa would issue an order for the notification and remedy of the alleged defect at the conclusion of the investigation requested in the petition.therefore, in view of the need to allocate and prioritize nhtsa¿s limited resources to best accomplish the agency¿s safety mission, the petition is denied.

On september 6, 2005, odi received a petition requesting that the agency investigate allegations of engine spark plug ejection in certain model year 1997 through 2004 ford vehicles with triton v-8 and v-10 engines.odi received a total of 474 non-duplicative complaints on the subject vehicles where the complainant, or the dealer repairing the vehicle, reported that a spark plug detached from the cylinder and/or ejected from the engine.as of december 8, 2005, odi is not aware of any allegations where the alleged defect resulted in a loss of vehicle control, a crash, an injury, or a fatality in any of the 10,319,810 subject vehicles.in addition, odi is aware of only two incidents where the vehicle stalled without restart.information contained in the odi consumer complaints and obtained from 72 telephone interviews with complainants showed the following:(1) 99% of the complaints were on my 1997 to 2002 subject vehicles.(2) most the complainants reported hearing a loud pop while driving or upon starting up the vehicle followed by a loud, repetitive clicking or popping sound.(3) many of the complainants reported that the popping sound was accompanied by some loss of vehicle power; however, in 99% of the incidents reported, the vehicle did not stall.in the very few incidents where the vehicle did stall, most vehicles could be restarted.(4) only a small percentage of the complainants cited that they smelled gas or a slight burning smell when the incident occurred.(5) in all but a very few incidents, vehicle damage was limited to the engine.in one incident, the complaint reported that the fuel rail was damaged and replaced after one of the spark plugs ejected from the engine; however, the complainant reported that the damage did not result in any type of fuel leak or fire.in another incident, the only incident where a fire was alleged, the complainant reported that no fluid leak was observed, but that a fire resulted after the spark plug had ejected from the engine and he had restarted the vehicle and driven to another location.none of the complainants reported any damage to the vehicle hood.(6) only two complainants reported that they observed what appeared to be some drops of fuel coming from the cylinder where the spark plug had failed or on the spark plug itself; however, each of these complainants reported that there was no smoke or flames as a result of his incident.as the petitioner noted, and odi¿s analysis showed, it is possible for a spark plug to detach from the engine cylinder threads in the subject vehicles.however, odi¿s analysis of 474 complaints describing such incidents found only a very few alleged any safety-related consequences.none of these showed any evidence of a serious safety consequence.given the large population and relatively long exposure time of the subject vehicles, the complaint analysis indicates that the risk to motor vehicle safety from the alleged defect is very low.in view of the foregoing, it is unlikely that nhtsa would issue an order for the notification and remedy of the alleged defect at the conclusion of the investigation requested in the petition.therefore, in view of the need to allocate and prioritize nhtsa¿s limited resources to best accomplish the agency¿s safety mission, the petition is denied.